HP 4500c User Manual

hp

scanjet

4500c

and 5500c

series scanners

user's manual

hp scanjet 4500c and 5500c series scanners

user’s manual

copyright information

© Copyright Hewlett-Packard Company 2002

All rights reserved. Reproduction, adaptation, or translation without prior written permission
is prohibited, except as allowed under copyright laws.

This product incorporates Adobe's PDF technology, which contains an implementation of
LZW licensed under U.S. Patent 4,558,302.

trademark credits

Adobe and the Acrobat logo are either registered trademarks or trademarks
of Adobe Systems Incorporated in the United States and/or other countries/
regions.

Microsoft and Windows are registered trademarks of Microsoft Corporation.

respective companies.

All other product names mentioned herein may be trademarks of their

warranty

The information contained in this document is subject to change without notice.

Hewlett-Packard makes no warranty of any kind with respect to this information. HEWLETT­PACKARD SPECIFICALLY DISCLAIMS THE IMPLIED WARRANTY OF MERCHANTABILITY
AND FITNESS FOR A PARTICULAR PURPOSE.

Hewlett-Packard shall not be liable for any direct, indirect, incidental, consequential, or
other damage alleged in connection with the furnishing or use of this information.

The TWAIN Toolkit is distributed as is. The developer and distributors of the TWAIN Toolkit
expressly disclaim all implied, express or statutory warranties including, without limitation,
the implied warranties of merchantability, noninfringement of third party rights and fitness
for a particular purpose. Neither the developers nor the distributors will be liable for
damages, whether direct, indirect, special, incidental, or consequential, as a result of the
reproduction, modification, distribution or other use of the TWAIN Toolkit.

NOT IC E TO U.S. GOVERN MENT USERS: R EST RIC TED RIG HTS COMME RCIAL COMPUTER
SOFTWARE: “Use, duplication, or disclosure by the Government is subject to restrictions as
set forth in subparagraph (c) (1) (ii) of the Rights in Technical Data Clause at DFARS 52.227-

7013.”

Material scanned by this product may be protected by governmental laws and other
regulations, such as copyright laws. The customer is solely responsible for complying with
all such laws and regulations.

product restricted material

This HP product contains the following materials that might require special handling at end­of-life:

• mercury in the fluorescent lamp in the scanner/transparent materials adapter/liquid
crystal display (< 5 mg)

• lead in solder

For recycling information, you can contact http://www.hp.com/go/recycle, your local
authorities, or the Electronics Industries Alliance at http://www.eiae.org.

For information about HP’s environmental stewardship program, see the “Warranty and
Specifications” section of the electronic Help for your scanner.

contents

install the scanner. . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

install the software and connect the scanner . . . . . . . . . . . . 2

connect the ADF . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

connect the APF . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

connect the TMA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

scanner overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

how to use the scanner. . . . . . . . . . . . . . . . . . . . . . . . 7

scan pictures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

post a picture on a website . . . . . . . . . . . . . . . . . . . . . . . . 8

save a document. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

create a photo show and save it on CD . . . . . . . . . . . . . . . . 9

e-mail a scan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

print copies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

cancel a scan in progress. . . . . . . . . . . . . . . . . . . . . . . . . 11

use the power save button . . . . . . . . . . . . . . . . . . . . . . . . 11

enable instant scanning . . . . . . . . . . . . . . . . . . . . . . . . . . 11

scan from the ADF. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

scan from the APF . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

scan slides or negatives . . . . . . . . . . . . . . . . . . . . . . . . . . 12

contents

installation problems - hp scanjet 4500c/5500c series13

scanner is not working. . . . . . . . . . . . . . . . . . . . . . . . . . . 13

scanner initialization failed. . . . . . . . . . . . . . . . . . . . . . . . 14

scanner still does not work properly. . . . . . . . . . . . . . . . . . 14

hp support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

find hp help on the web . . . . . . . . . . . . . . . . . . . . . . . . . . 16

contact hp customer support . . . . . . . . . . . . . . . . . . . . . . . 17

iii

1

before you begin

Make sure that you have a universal serial bus interface connection (USB port)
on your computer and that your computer is running Microsoft
or later or Macintosh OS 9 or later.

install the scanner

 Windows 98

USB port

check the box
contents

Your scanner box should contain the following items:

• HP Scanjet digital flatbed scanner

•HPPhoto & Imaging software CD-ROM

• USB cable

•Power cable

• Automatic document feeder (ADF) (HP Scanjet 5550c only)

• Automatic photo feeder (APF) (HP Scanjet 5500c only)

• Transparent materials adapter (TMA) (HP Scanjet 4750c/5500c only)

HP Scanjet 4500c/5550c
scanner

ADF (HP Scanjet 5550c only)

1

install the scanner

HP Scanjet 4570c/5500c
scanner

install the software and connect the scanner

Set up your scanner in one of two ways: either install the software first or
connect the scanner first. It is recommended that you install the software first,
especially on a Macintosh computer.

If you experience difficulty installing your scanner, see installation

problems - hp scanjet 4500c/5500c series on page 13.

TMA

APF (HP Scanjet 5500c
only)

install the
software first
(Windows and
Macintosh)

install the scanner

1 Close all open programs on your computer.
2 Locate the HP Photo & Imaging software CD-ROM that is appropriate for

your language and operating system and insert it into your computer.

3 For a Microsoft Windows computer: Follow the instructions on the screen.

Or, if the installation program does not start automatically:
a. On the Start menu, click Run.
b. Type: x:setup.exe (where x is the letter of the CD-ROM drive).
For a Macintosh computer: Double-click the Installation Read Me file on the

CD-ROM and follow the instructions.

4 If the instructions prompt you to shut down your computer, do so.
5 Connect the USB cable between the USB port on the scanner and the

USB port on the computer.

6 Connect the power cable between the scanner and a surge protector or a

grounded wall outlet that is easy to reach. This turns on the scanner.

7 If necessary, turn your computer on again.

A “00” in the LCD on the front panel of the scanner indicates that
a USB connection error has occurred. Check that the USB cable is
securely connected between the scanner and the computer.

2

connect USB
cable to
scanner

connect
USB cable
to computer

connect the
scanner first
(Windows
only)

1 Make sure that your computer is on and that the operating system is

running.

2 Connect the USB cable between the USB port on the scanner and the

USB port on the computer.

3 Connect the power cable between the scanner and a surge protector or a

grounded wall outlet that is easy to reach. This turns on the scanner.

4 Follow the prompts in the New Hardware Found wizard.
5 Insert the HP Photo & Imaging software CD-ROM and click Next. If the

wizard prompts you for a drive letter, select your CD-ROM drive.

6 In the HP Scanjet installation program, follow the instructions.
7 After installation is complete, another HP installation program starts. You

can install additional software, register your scanner, and find additional
help. To see if your scanner came with additional software, click Install

software and follow the prompts.

3

install the scanner

connect the ADF

connect the APF

If your scanner has an automatic document feeder (ADF), it allows you to scan
multiple pages.

1 Disconnect the power cable from the scanner.
2 If your scanner has a lid attached to it, remove the lid by raising it and

then pulling it straight up.

3 Attach the ADF by inserting the ADF hinges into the scanner hinge slots.
4 Connect the ADF cable to its port on the scanner.
5 Reconnect the power cable.

ADF port

If your scanner has an automatic photo feeder (APF), it allows you to scan
multiple photos.

1 Disconnect the power cable from the scanner.
2 If your scanner has a lid attached to it, remove the lid by raising it and

then pulling it straight up.

3 Attach the APF by inserting the APF hinges into the scanner hinge slots.
4 Connect the APF cable to its port on the scanner.
5 Reconnect the power cable.

install the scanner

APF port

4

connect the TMA

If your scanner has a transparent materials adapter (TMA), it allows you to scan
35 mm slides or negatives.

1 Disconnect the power cable from the scanner.
2 On the back of the scanner, find the round TMA port:

3 Holding the TMA cable by its free end, align the connector so the arrow is

4 Gently insert the connector into the TMA port.
5 Reconnect the power cable.

– On the HP Scanjet 4500c and 5550c series scanners, the TMA port is

the second port from the left.

– On the HP Scanjet 4570c and 5500c series scanners, the TMA port is

the second port from the right.

on the top side.

TMA port

5

install the scanner

scanner overview

This section describes the buttons on the front panel of the scanner and
available accessories.

Feature Description

SCAN button Scans the item into the HP Photo & Imaging software.

S

HARE-TO-WEB button Scans the item and sends it to a website.

S

AVE DOCUMENT TO DISC

button

M

EMORIES DISC CREATOR

button

E-

MAIL button Scans the item using settings optimized for e-mail and sends the scan to

C

OPY button Scans the item and sends it to a printer to make copies.

Scans the document and saves it to a CD or to your hard disk (HP Scanjet
4500c/5550c only).

Scans the item to the Memories Disc Creator software, where you can
create a photo show on a CD, along with background music and titles
(HP Scanjet 4570c/5500c only).

your e-mail software (if the software is supported).

2

N

UMBER OF COPIES button Selects the number of copies to be printed with the COPY button.

C

OLOR/BLACK & WHITE copy

button

P

OWER SAVE button Turns off the scanner lamp, the LEDs, and the LCD.

ANCEL button Cancels a scan while the scanner is scanning, or cancels a series of

C

2-digit LCD Displays the number of copies that will print with the C

HP Scanjet automatic document
feeder (ADF)

HP Scanjet automatic photo
feeder (APF)

HP Scanjet transparent
materials adapter (TMA)

scanner overview

Determines whether items will be scanned in color or in black and white
when you press the C

scans from the ADF.

displays error codes that identify scanner problems.

Allows you to scan multiple pages automatically (HP Scanjet 4500c/
5550c only).

Allows you to scan multiple photos automatically (HP Scanjet 4570c/
5500c only).

Scans 35 mm slides or negatives to the HP Photo & Imaging software,
where you can preview or change the scanned image.

OPY button.

OPY button. Also

6

3

how to use the scanner

You can start your scanner projects in one of two ways: from the scanner
buttons or from the HP Photo & Imaging software. The scanner buttons offer
shortcuts to some of the software functions. Start from the software when you
want more options and control or if your scanner model does not have all the
buttons.

Macintosh users: For information about how to scan from the
HP Macintosh software or change the button settings for your
scanner, see the online help in the Apple Help Center.

The procedures in this section use the default button settings. For more
information about changing the settings for one or more buttons, see change
button settings in the HP Photo & Imaging software Help.

For more information about using the software, see the HP Photo
& Imaging software Help.

scan pictures

7

You can scan pictures into the HP Photo & Imaging software by pressing the

CAN button ( ).

S

1 Close the HP Copying software if it is open on your computer.
2 Place the original face down on the scanner glass and close the lid.
3 Press the S
4 Follow the instructions on your computer screen.

to change the original type

You can change the setting for the SCAN button so that it regularly scans using
settings optimized for documents or pictures. For more information, see change

button settings in the HP Photo and Imaging software Help.

CAN button on the front panel of the scanner.

how to use the scanner

to scan from the software

You can also preview and modify documents and pictures from the software.

1 On the Start menu, point to Programs, point to Hewlett-Packard, point to

your scanner, and click hp photo & imaging director.

2 In the Director, click Scan Document or Scan Picture.

post a picture on a website

If you have an Internet connection, you can easily post your pictures to the Web
from your scanner. After you set up a website by using HP Share-to-Web, you
can give people an address where they can view your pictures.

1 Close the HP Scanning software and the HP Copying software if they are

open on your computer.

2 Place the original item face down on the scanner glass and close the lid.
3 Press the S

the item using default settings optimized for the Web.

4 Follow the instructions on your computer screen.
You can also post scans to a website from the software. For more information,

see the HP Photo & Imaging software Help.

HARE-TO-WEB button ( ) on the scanner. The scanner scans

If you want to place a scan on a website that is not enabled for
HP Share-to-Web, save the scanned image as a file and then
place the file on the site.

save a document

The HP Scanjet 4500c and 5550c scanners have a SAVE DOCUMENT TO DISC
button ( ).

You can scan a document and send it directly to a compact disc (CD), if you have
a read/write CD drive that supports direct writing to the CD. Alternatively, you
can save the scan on your hard disk; by default the scan is saved in the My
Documents folder if you have a Windows computer, in Documents if you have a
Macintosh computer.

to save a document by using the Save Document to Disc button

1 Close the HP Scanning software and the HP Copying software if they are

2 Place the original face down on the scanner glass and close the lid.
3 Press the S

When you use the S
Adobe® Portable Document Format (PDF) file. To save your scan with a different
format, use the HP Photo & Imaging software. Open the Director and click S

D

how to use the scanner

open on your computer.

AVE DOCUMENT TO DISC button on the scanner and follow the

prompts on the computer screen. The software scans the document using
default settings optimized for document storage.

AVE DOCUMENT TO DISC button, your scan is saved as an

CAN

OCUMENT.

8

To change the location where a file is saved when you press the SAVE

OCUMENT TO DISC button, change the button’s settings. You can also change

D
the original size, resolution, and file name. For more information, see change
button settings in the HP Photo and Imaging software Help.

If your scanner does not have this button, you can scan documents and save them
on CD from the software. For more information, see the HP Photo & Imaging
software Help.

save multiple
pages

You can save multiple pages to a single file without pressing the SAVE

OCUMENT TO DISC button for each page.

D

After you scan a page by using the S
message appears asking: Scan another page into the current document? Put a
new page on the scanner glass, and then click Yes in the dialog box. When you
have finished scanning multiple pages, click No in the dialog box to complete
the procedure.

To turn off the prompt for additional pages, change the settings for the S

D

OCUMENT TO DISC button. For more information, see change button

settings in the HP Photo and Imaging software Help.

An automatic document feeder (ADF) allows you to scan
multiple-page items quickly and easily. For more information
about the ADF, see ADF - hp scanjet4500c/5550c series
in the HP Photo & Imaging software Help.

create a photo show and save it on CD

The HP Scanjet 4570c and 5500c scanners have a MEMORIES DISC CREATOR
button ( ).

If you have a read/write CD drive and writable CDs, you can use your scanner
to create personalized photo shows with music and titles. Then you can watch
the photo show on your television using a compatible DVD player. You can also
make photo reprints from the CD.

1 Close the HP Scanning software and the HP Copying software if they are

open on your computer.

2 Place the original face down on the scanner glass and close the lid.
3 Press the M

instructions on the computer screen.

If your scanner does not have this button, you can create photo shows and save
them on CD from the software. For more information, see the HP Photo & Imaging
software Help.

EMORIES DISC CREATOR button on the scanner and follow the

AVE DOCUMENT TO DISC button, a

AVE

9

how to use the scanner

e-mail a scan

If your scanner has an E-MAIL button ( ), you can e-mail a scan directly from
your scanner. You must also have an Internet connection and a supported e-mail
program.

The HP Photo & Imaging software supports many popular e-mail
programs. If your e-mail program is supported, it opens
automatically when you try to e-mail a scan. If you are using an
unsupported e-mail program, the scanner cannot scan items
directly into an e-mail message. In this case, save the scan to a
file, and then attach it to your e-mail message.

1 Close the HP Scanning software and the HP Copying software if they are

open on your computer.

2 Place the original face down on the scanner glass and close the lid.
3 Press the E-

MAIL button on the scanner. The scanner scans the item using

default settings optimized for e-mail.

4 Follow the instructions on your computer screen. If your e-mail program is

supported, a screen appears where you can address and compose a
message.

You can also e-mail a scan from the software. For more information, see the
HP Photo & Imaging software Help.

to select original type for e-mail

If the software prompts you for an original type, you have two choices: Picture
or Document. The scanner uses optimized scan settings for your item depending
on your choice. Use the following guidelines to determine the best original type
for your needs.

how to use the scanner

If your original
consists of

Text, or both text and
graphics

A printed photograph
or image

If you need to save the item as a file type other than JPG or PDF,
scan and save the item by using the HP Scanning software.

Select this original
type

Document Adobe® Portable

Picture Joint Photographic

Receive this type of
output

Document Format (PDF)
file

Experts Group (JPG) file

10

print copies

to change the original type

If the software does not prompt you for an original type, you can change the
setting for the E-
either documents or pictures. For more information, see change button
settings in the HP Photo and Imaging software Help.

If your scanner has a COPY button ( ), you can scan an item and send it
directly to a printer to make copies.

1 Close the HP Scanning software if it is open on your computer.
2 Place the original face down on the scanner glass and close the lid.
3 If you want to print a color copy, select the color setting by pressing the

OLOR/BLACK & WHITE button on the front panel of the scanner. The light

C

adjacent to the current selection is lit. Use color copy only if you are
printing to a color printer and want a color copy.

4 Select the number of copies by pressing the N

the front panel of the scanner. The liquid crystal display (LCD) shows the
number of copies selected. The default setting is one copy.

5 Press the C

default settings optimized for printing, and then the number of copies
specified in the scanner LCD window are printed on the default printer.

If you want to reduce or enlarge the copies, lighten or darken them, or
change printer settings, click Cancel in the copy progress dialog box. You
can then make changes to settings in the HP Copying software.

You can also make copies from the HP Copying software. For more information,
see the HP Photo & Imaging software Help.

MAIL button so that it regularly scans using settings optimized for

UMBER OF COPIES button on

OPY button on the scanner. The software scans the item using

cancel a scan in progress

The CANCEL button ( ) cancels a scan in progress. When you press the

ANCEL button during a scan, the lamp returns to its starting position.

C

use the power save button

Use the POWER SAVE button ( ) to turn off the lamp when you are not using
the scanner. When you press the P
small indicator lights, and the LCD turn off, and the scanner lamp returns to its
starting position.

To use the scanner again, press any button on the front panel of the scanner or
start a scan from the computer. After a short warm-up cycle, the scan begins.

enable instant scanning

If the instant scanning feature is available on your scanner, you can start
scanning right away, without waiting for the lamp to warm up. Your scanner has
this feature if the Instant lamp warm-up option appears in the Quality vs. Speed
tab, which you access by using the following procedure.

11

OWER SAVE button, the scanner lamp, the

how to use the scanner

1 Open the Director and, on the Settings menu, click Scan Preferences.
2 Click the Quality vs. Speed tab.

– To eliminate the lamp warm-up time and enable instant scanning, select

the Instant lamp warm-up check box.

– To reduce power consumption, clear the Instant lamp warm-up check

box.

scan from the ADF

The HP Scanjet 4500c and 5550c scanners support the use of an automatic
document feeder (ADF), which allows you to scan multiple-page items quickly
and easily.

For more information about the ADF, see ADF - hp scanjet 4500c/5550c in
the HP Photo & Imaging software Help.

scan from the APF

The HP Scanjet 4570c and 5500c scanners support the use of an automatic
photo feeder (APF), which allows you to scan multiple photos quickly and easily.

For more information about the APF, see APF - hp scanjet 4570c/5500c in
the HP Photo & Imaging software Help.

If instant scanning is enabled, you can scan right away even after
you have pressed the P

Instant scanning does not function while you are using the TMA.

To prevent damage to your photos:

• do not use the APF to scan photos that are fragile, damaged,
or irreplaceable

• do not use the APF to scan the same photo more than 5
times

OWER SAVE button.

scan slides or negatives

You can use the optional HP Scanjet transparent materials adapter (TMA) to scan
35 mm slides or negatives. To do so, use the HP Scanning software rather than
the scanning buttons.

For more information about the TMA, see TMA - hp scanjet 4500c/5500c
series in the HP Photo & Imaging software Help.

how to use the scanner

12

installation problems ­hp scanjet 4500c/5500c

4

This chapter contains solutions to common installation problems. For solutions to
usage problems or maintenance issues, such as cleaning the scanner glass, see
the troubleshooting section in the electronic Help.

scanner is not working

• First, check your computer:
– Make sure your computer meets the minimum system requirements that

are listed on the scanner box.

– If you do not have enough hard-disk space, remove unnecessary files or

install the software on a different disk drive.

• On a Microsoft® Windows® computer, if you receive a message such as
“Destination Directory Is Invalid” or “Program Folder Is Invalid” during
installation, do one of the following:

– Type a valid destination folder name. The destination folder cannot

contain the following characters: /, \, :, ?, *, <, >, “, or |.

– Find a valid folder using the Browse button.

• Check the cables:
– Check that the power cable is securely connected between the scanner

and a live electrical outlet or surge protector.

– If the power cable is connected to a surge protector, make sure the

surge protector is plugged into an outlet and turned on.

– Make sure you use the USB cable that was included with the scanner.

Another USB cable might not be compatible with the scanner.

– Check that the USB cable is securely connected between the scanner

and the computer.

– Disconnect the power cable from the scanner and turn off the computer.

After 30 seconds, reconnect the power cable to the scanner and then
turn on the computer, in that order.

– On a Macintosh computer, use the Apple System Profiler to make sure

the scanner is connected to the computer correctly.

series

13

installation problems - hp scanjet 4500c/5500c series

• Test the scanner hardware:
a. Disconnect the USB cable and the power cable from the scanner. Make

sure the power cable is still connected to the power source.

b. Press the E-

while reconnecting the power cable to the scanner. (Hold the scanner
buttons for less than 5 seconds.) The scanner lamp should turn on.

c. Press the S

seconds.) The carriage in the scanner should move forward and

backward.
d. To end the test, disconnect the power cable.
If the scanner lamp does not turn on or the carriage does not move, a

problem exists with the scanner hardware. Contact HP Customer Support.

scanner initialization failed

• If you receive a message that the scanner initialization failed, or if the
HP Scanning software stops working after it has been functioning
properly, try the following procedures.

a. Close the HP Scanning software if it is open.
b. Make sure that the cables connecting the computer and the

HP scanner are securely fastened.

c. Turn the scanner off by disconnecting the power cable. Turn the

scanner back on by reconnecting the power cable.

d. Turn the computer off and then on again.

• A “00” in the LCD on the front panel of the scanner indicates that a USB
connection error has occurred. Check that the USB cable is securely
connected between the scanner and the computer.

• If the scanner still fails to initialize, run the Repair utility (Windows
computers only) as described in the next topic, scanner still does not work

properly.

MAIL ( ) and COPY ( ) buttons at the same time,

CAN ( ) button. (Hold the button for less than 5

scanner still does not work properly

• If the scanner stops scanning or the buttons no longer work as they
should, a software conflict might exist on your computer. You might need
to reinstall the HP Photo & Imaging software. To do this, run the Repair
utility (Windows computers only).

a. Click Start, point to Settings, and then click Control Panel (in Windows

XP, click Start, and then click Control Panel).

b. Click Add/Remove Programs, and then select the HP Photo & Imaging

software.

c. Click Add/Remove (or Change, depending on your version of

Windows).

installation problems - hp scanjet 4500c/5500c series

14

d. Follow the instructions on the computer screen, and then click Repair.

• If this does not work, install the scanner on another computer. This will
help determine if the problem is related to the first computer or to the
scanner.

• If the scanner still does not work, contact HP Customer Support.

If the troubleshooting information you need is not shown here, see the software
ReadMe file for the most recent information, or review the troubleshooting
section in the electronic Help.

15

installation problems - hp scanjet 4500c/5500c series

hp support

For warranty and specifications, see the electronic Help for your scanner.

For regulatory information, see the regulatory_supplement.htm file on the
CD-ROM that came with your scanner.

find hp help on the web

HP provides several resources on the Web to provide help with your scanner.
These Web services are free and available to you 24 hours a day, 7 days a
week.

5

hp product
support

hp scanjet
website

accessibility
website

hp assistance If you cannot find an answer to your question by using the websites listed above,

Visit http://www.hp.com/cposupport/loc/regional.html, select your region,
and then type your scanner model in the “quick find” box, to find information
about the following topics:

• setting up and using your scanner

• downloading drivers

• solving a problem

•ordering

•warranty

Visit http://www.hp.com and click “products and services” for the following
information:

• Tips for using your scanner more effectively and creatively

• HP Scanjet driver updates and software

Customers with disabilities can get help by visiting http://www.hp.com/hpinfo/
community/accessibility/prodserv/.

visit http://www.hp.com/cposupport/mail_support.html. From there, you can
discover how to contact HP by using e-mail, the telephone, and other methods.

hp support

16

contact hp customer support

Before contacting HP Customer Support, please see find hp help on the web. The
website services described in that section are free and available to you around
the clock. If you don’t find what you need on the Web, please contact
HP Customer Support.

You can contact HP by telephone or mail for support and service for your
scanner. Prices, availability, and hours of support are subject to change without
notice.

how hp can
help

Hewlett-Packard's support hotline can help resolve problems with:

•setup

• installation

• configuration

•operation

For questions relating to operating systems or network configurations, contact
your point of purchase or internal support department. For help with non-HP
hardware or software, please contact the manufacturer of the other product.

before you call

Please try the following steps before you call HP Customer Support:

• Review the “installation problems” chapter in the user’s manual; for
additional troubleshooting, see the “troubleshooting” module in the HP
Photo & Imaging software Help.

• Review the troubleshooting information on the HP product support website.

when you call

If possible, be at the computer where the scanner is installed and have the
following information ready when you call:

• serial number (found on the back or bottom of your scanner or under the
scanner glass)

• product name (found on the scanner lid)

• date of purchase

obtain support
in the United
States

17

For information about your warranty, see warranty and specifications in the
electronic Help.

free telephone support for the duration of your warranty

Within the period of your warranty, telephone support is provided to you free of
charge. If this is a long distance call for you, long distance charges will apply.

Call [phone].

Our support staff is available from 6 am to 10 pm Mountain Time, Monday
through Friday, and 9 am to 4 pm on Saturday.

hp support

after the warranty period

Call [phone].

Charges are $25.00 per issue, charged to your credit card.

If you think your HP product might need service, call HP Customer Support, which
can help determine if service is required.

hewlett-packard upgraded warranty statement

You can buy an extended, comprehensive warranty for your HP product, but
you must do so within 180 days of purchasing the product.

Upgrade your standard factory warranty to three years with the
HP SupportPack. Service coverage begins on product purchase date and the
pack must be purchased within the first 180 days of product purchase. HP will
determine the hardware service offering based upon the outcome of system
self-test programs run by the customer through the initial call to HP Customer
Support. If during your technical support call it is determined that your product
needs replacement, then HP will ship you this replacement product the next
business day free of charge. This warranty upgrade offers maximized uptime
and productivity, the convenience of door-to-door pickup and delivery, with all
packaging and freight prepaid by HP.

Available in the US only. For more information call 1-888-999-4747 or visit
http://www.homeandoffice.hp.com and select “warranty upgrades” under
“product support.”

obtain support
worldwide

hp support

Telephone support is free for one year in Asia and the South Pacific, and for 30
days in the Middle East and Africa.

The information contained in this document and the applicable conditions for
HP phone support are subject to change without notice. Please check for the
latest information and conditions at http://www.hp.com/cposupport/loc/
regional.html.

Alternatively, you can ask your dealer or call HP at the phone number listed in
this document. For English support in Europe, contact [phone].

18

Algeria [phone]

Argentina 0-810-555-5520

Australia 03 8877 8000

Austria 43 (0) 810 00 6080

Belgium Dutch: [phone]

French: [phone]

Brazil (11) 3747 7799 (greater São

Paulo)
0800 157 751 (outside greater
São Paulo)

Canada 905 206-4663

Chile 800 22 5547 (Post-sales

Business Computing)
800 360 999 (Post-sales Home
Computing)

China [phone]

Colombia [phone]

Czech Republic [phone]

Denmark [phone]

Egypt [phone]

Finland [phone]

France [phone]

(Euro 0.34/min)

Germany [phone]

(Euro 0.12/min)

Greece [phone]

Guatemala 1 800 999 5105

Hong Kong SAR [phone]

Hungary [phone]

India [phone]

Indonesia [phone]

Ireland [phone]

Israel [phone]

Italy [phone]

Japan [phone]

Korea, Republic of+82 (2) 3270 0700

080-999-0700 (outside Seoul
and Kyung Ki only)

Malaysia 60 (3) 295 2566 (Penang)

Mexico 52 58 9922 (Mexico City)

Morocco [phone]

Netherlands [phone]

New Zealand [phone]

Norway [phone]

Peru 0 800 10111

Philippines [phone]

Poland [phone]

Portugal [phone]

Puerto Rico 1 877 232 0589

Romania [phone]

Russian
Federation

Singapore [phone]

South Africa 086 000 1030 (inside RSA)

Spain [phone]

Sweden [phone]

Switzerland [phone]

Taiwan 0 800-01 0055

Thailand [phone] (Bangkok)

Tunisia [phone]

Turkey [phone]

Ukraine [phone]

United Arab
Emirates

United Kingdom
and English
internationally

United States [phone]

Venezuela 0800 4746 8368

Viet Nam [phone]

03 2695 2566 (Outside
Penang)

01-800-472-6684 (outside
Mexico City)

01 3154442 (local)

[phone] (Moscow)
[phone]
(St. Petersburg)

[phone] (outside
RSA)

971 4 883 8454

[phone]

19

hp support

www.hp.com

Printed in U.S.A. 2002

*C9910−90400*

C9910-90400