Hp 440 G7 User Manual

Maintenance and Service Guide

HP ProBook 440 G7 Notebook PC

IMPORTANT! This document is intended for HP authorized service
providers only.

© Copyright 2019 HP Development Company,
L.P.

AMD is a trademark of Advanced Micro Devices,
Inc. Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel, Celeron, Core, Optane, Pentium,
Thunderbolt, and XMM are trademarks of Intel
Corporation in the U.S. and other countries.
NVIDIA, CUDA, GeForce, NVIDIA GPU Boost, and
Optimus are trademarks and/or registered
trademarks of NVIDIA Corporation in the U.S.
and other countries. SDHC, SDXC, and microSD
are trademarks or registered trademarks of
SD-3C in the United States, other countries or
both. Windows is either a registered trademark
or trademark of Microsoft Corporation in the
United States and/or other countries.
DisplayPort™ and the DisplayPort™ logo are
trademarks owned by the Video Electronics
Standards Association (VESA®) in the United
States and other countries. Miracast is a
registered trademark of Wi-Fi Alliance.

The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.

Product notice

This guide describes features that are common
to most models. Some features may not be
available on your computer.

Not all features are available in all editions or
versions of Windows. Systems may require
upgraded and/or separately purchased
hardware, drivers, software or BIOS update to
take full advantage of Windows functionality.
Windows 10 is automatically updated, which is
always enabled. ISP fees may apply and
additional requirements may apply over time
for updates. Go to http://www.microsoft.com
for details.

To access the latest user guides, go to

http://www.hp.com/support, and follow the

instructions to nd your product. Then select

User Guides.

Software terms

By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a full refund subject to the
refund policy of your seller.

For any further information or to request a full
refund of the price of the computer, please
contact your seller.

First Edition: October 2019

Document Part Number: L76354-001

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place

the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, at
surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as
pillows or rugs or clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft
surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter comply with
the user-accessible surface temperature limits dened by applicable safety standards.

iii

iv Safety warning notice

Table of contents

1 Product description ....................................................................................................................................... 1

2 Components .................................................................................................................................................. 7

Right ....................................................................................................................................................................... 7

Left ......................................................................................................................................................................... 9

Display ................................................................................................................................................................. 10

Keyboard area ...................................................................................................................................................... 11

Touchpad ........................................................................................................................................... 11

Lights ................................................................................................................................................. 12

Button, speakers, and ngerprint sensor ......................................................................................... 13

Special keys ....................................................................................................................................... 14

Bottom ................................................................................................................................................................. 15

Labels ................................................................................................................................................................... 16

3 Illustrated parts catalog .............................................................................................................................. 17

Computer major components .............................................................................................................................. 17

Display components ............................................................................................................................................ 20

Cable Kit ............................................................................................................................................................... 22

Bracket Kit ............................................................................................................................................................ 23

Mass storage devices ........................................................................................................................................... 24

Miscellaneous parts ............................................................................................................................................. 25

4 Removal and replacement procedures preliminary requirements .................................................................... 28

Tools required ...................................................................................................................................................... 28

Service considerations ......................................................................................................................................... 28

Plastic parts ....................................................................................................................................... 28

Cables and connectors ...................................................................................................................... 28

Drive handling ................................................................................................................................... 29

Workstation guidelines ..................................................................................................................... 29

Electrostatic discharge information .................................................................................................................... 29

Generating static electricity .............................................................................................................. 30

Preventing electrostatic damage to equipment ............................................................................... 30

Personal grounding methods and equipment .................................................................................. 31

Grounding the work area ................................................................................................................... 31

Recommended materials and equipment ........................................................................................ 31

Packaging and transporting guidelines .............................................................................................................. 32

v

5 Removal and replacement procedures for authorized service provider parts .................................................... 33

Component replacement procedures .................................................................................................................. 33

Preparation for disassembly ............................................................................................................. 33

Battery Safe mode ............................................................................................................................ 33

Bottom cover ..................................................................................................................................... 34

SIM card ............................................................................................................................................. 35

Battery ............................................................................................................................................... 36

Memory modules ............................................................................................................................... 37

WLAN/Bluetooth combo card ............................................................................................................ 39

WWAN module ................................................................................................................................... 41

M.2 solid-state drive ......................................................................................................................... 43

Hard drive .......................................................................................................................................... 44

Speaker assembly ............................................................................................................................. 46

Fan ..................................................................................................................................................... 47

Heat sink ............................................................................................................................................ 48

USB board .......................................................................................................................................... 51

Touchpad assembly ........................................................................................................................... 52

Fingerprint sensor assembly ............................................................................................................ 53

Card reader board .............................................................................................................................. 55

RTC battery ........................................................................................................................................ 57

Power connector cable ...................................................................................................................... 59

System board .................................................................................................................................... 60

Display assembly ............................................................................................................................... 63

Keyboard/top cover ........................................................................................................................... 74

6 Computer Setup (BIOS), TPM, and HP Sure Start ............................................................................................. 75

Using Computer Setup ......................................................................................................................................... 75

Starting Computer Setup .................................................................................................................. 75

Navigating and selecting in Computer Setup ................................................................................... 75

Restoring factory settings in Computer Setup ................................................................................. 75

Updating the BIOS ............................................................................................................................. 76

Determining the BIOS version ......................................................................................... 76

Downloading a BIOS update ........................................................................................... 76

Changing the boot order using the f9 prompt .................................................................................. 77

TPM BIOS settings (select products only) ........................................................................................................... 77

Using HP Sure Start (select products only) ......................................................................................................... 78

7 Using HP PC Hardware Diagnostics ................................................................................................................ 79

Using HP PC Hardware Diagnostics Windows (select products only) ................................................................. 79

Downloading HP PC Hardware Diagnostics Windows ....................................................................... 79

vi

Downloading the latest HP PC Hardware Diagnostics Windows version ....................... 80

Downloading HP Hardware Diagnostics Windows by product name or number

(select products only) ..................................................................................................... 80

Installing HP PC Hardware Diagnostics Windows ............................................................................. 80

Using HP PC Hardware Diagnostics UEFI ............................................................................................................. 80

Starting HP PC Hardware Diagnostics UEFI ....................................................................................... 81

Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive .............................................. 81

Downloading the latest HP PC Hardware Diagnostics UEFI version .............................. 81

Downloading HP PC Hardware Diagnostics UEFI by product name or number

(select products only) ..................................................................................................... 82

Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ............................................. 82

Downloading Remote HP PC Hardware Diagnostics UEFI ................................................................. 82

Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ................. 82

Downloading Remote HP PC Hardware Diagnostics UEFI by product name or

number ............................................................................................................................ 82

Customizing Remote HP PC Hardware Diagnostics UEFI settings .................................................... 82

8 Backing up, restoring, and recovering ........................................................................................................... 84

Backing up information and creating recovery media ........................................................................................ 84

Using Windows tools ......................................................................................................................... 84

Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ..... 84

Restoring and recovery ........................................................................................................................................ 85

Restoring, resetting, and refreshing using Windows tools .............................................................. 85

Recovering using HP Recovery media ............................................................................................... 85

Changing the computer boot order ................................................................................................... 85

Using HP Sure Recover (select products only) .................................................................................. 86

9 Specications .............................................................................................................................................. 87

Computer specications ...................................................................................................................................... 87

35.6 cm (14.0 in) display specications .............................................................................................................. 88

Hard drive specications ..................................................................................................................................... 88

Solid-state drive specications ........................................................................................................................... 89

10 Statement of memory volatility .................................................................................................................. 90

Nonvolatile memory usage ................................................................................................................................. 92

Questions and answers ....................................................................................................................................... 94

Using HP Sure Start (select models only) ............................................................................................................ 95

11 Power cord set requirements ...................................................................................................................... 96

Requirements for all countries ............................................................................................................................ 96

Requirements for specic countries and regions ................................................................................................ 97

vii

12 Recycling .................................................................................................................................................. 99

Index ........................................................................................................................................................... 100

viii

1 Product description

Table 1-1 Product components and their descriptions

Category Description

Product Name HP ProBook 440 G7 Notebook PC

Processors 10th generation, Intel® processor (15 W)

Core™ i7-10510U, 1.8 GHz/4.9 GHz, quad core turbo, 8 MB L3 cache; Intel UHD Graphics 620

Core i5-10210U, 1.6 GHz/4.2 GHz, quad core turbo, 6 MB L3 cache; Intel UHD Graphics 620

Core i3-10110U, 2.1 GHz/4.1 GHz, dual core turbo, 4 MB L3 cache; Intel UHD Graphics 620

Pentium™ 6405U, 2.4 GHz, dual core, 2 MB L3 cache; Intel UHD Graphics

Celeron™ 5205U, 1.9 GHz, dual core, 2 MB L3 cache; Intel UHD Graphics

Graphics Supports HD decode, DX12, HDMI 1.4 up to 4 K @ 30 Hz, HDCP 2.3 via DisplayPort™ up to 4 K @ 60 Hz

Integrated Intel UMA Graphics

Intel UHD Graphics 620 (Core processors)

Intel UHD Graphics (Pentium and Celeron processors)

Supports 3 independent displays when on the HP USB-C Dock G4; Max resolution = 4 K @ 30Hz
(DisplayPort 1) or 4 K @ 30 Hz (DisplayPort 2)

Supports 3 independent displays when on the HP Thunderbolt™ Dock 120 W (using USB-C); Max resolution
= 4 K @ 30 Hz (DisplayPort 1) or 4 K @ 30 Hz (DisplayPort 2)

Discrete graphics memory

NVIDIA® GeForce® MX250 with 2 GB of dedicated video memory

NVIDIA GeForce MX130 with 2 GB of dedicated video memory

Supports CUDA™, Optimus™, PhysX™, NVIDIA GPU Boost™ 2.0

Panel 35.6 cm (14.0 in), LED backlight, antiglare, nontouch

High denition (HD) (1366 × 768), SVA, 45% CG, eDP, slim, 220 nits

HD, SVA, 45% CG, eDP, slim, 220 nits, with HD camera

HD, SVA, 45% CG, eDP, slim, 220 nits, with HD + IR camera

HD, SVA, 45% CG, eDP, slim, 220 nits, with HD camera, for use in models with WWAN

Full high denition (FHD) (1920 × 1080), UWVA, 45% CG, eDP, slim, 250 nits

FHD, UWVA, 45% CG, eDP, slim, 250 nits, with HD camera

FHD, UWVA, 45% CG, eDP, slim, 250 nits, with HD + IR camera

FHD, UWVA, 45% CG, eDP, slim, 250 nits, with HD camera, for use in models with WWAN

FHD, UWVA, 72% CG, eDP + PSR, at, 1000 nits, privacy, with HD camera

FHD, UWVA, 72% CG, eDP + PSR, at, 1000 nits, privacy, with HD + IR camera

1

Table 1-1 Product components and their descriptions (continued)

Category Description

35.6 cm (14.0 in), LED backlight, antiglare, touch screen

FHD, UWVA, 45% CG, eDP, slim, 250 nits, with HD camera, Touch-on Panel (TOP)

FHD, UWVA, 45% CG, eDP, slim, 250 nits, with HD camera, Touch-on Panel (TOP) for use in models with
WWAN

Memory Two customer-accessible memory module slots supporting up to 32 GB of RAM

Supports dual-channel memory

PC4-2666, DDR4 SODIMMs

Supports the following congurations:

● 32768 MB (16384 × 2; dual channel)

● 16384 MB (16384 × 1)

● 12288 MB (8192 + 4096)

● 8192 MB (8192 × 1) or (4096 × 2)

● 4096 MB (4096 × 1)

Primary storage Supports the following SATA, 7 mm, 2.5 inch hard drive:

● 1 TB, 7200 rpm

● 1 TB, 5400 rpm

● 500 GB, 7200 rpm

Primary M.2 storage Supports the following M.2 2280 solid-state drives:

● 512 GB, PCIe, NVMe, TLC (not available with Pentium or Celeron processors)

● 512 GB, PCIe, NVMe, value (not available with Pentium or Celeron processors)

● 512 GB QLC + 32 GB Optane™ memory (not available with Pentium or Celeron processors)

● 256 GB, PCIe, NVMe, value (not available with Pentium or Celeron processors)

● 256 GB, SATA, TLC

● 256 GB QLC + 16 GB Optane memory (not available with Pentium or Celeron processors)

● 128 GB, SATA, TLC

Fixed optical drive Supports external USB drive via power port

Audio/Visual Audio controls

Integrated dual-array microphone

Integrated mono microphone

Integrated camera (720p HD) (select models only)

Integrated camera (720p HD + IR) (select models only)

2 Chapter 1 Product description

Camera privacy cover

Supports WDR (Wide Dynamic Range)

Audio-out (headphone)/audio-in (microphone) combo jack

Table 1-1 Product components and their descriptions (continued)

Category Description

RJ-45 (network) Realtek RTL8111HSH-CG (non-DASH)

S3/S4/S5 wake on LAN with embedded NIC

The following support S3/S4/S5 wake on LAN (via out of band): HP USB-C Universal Dock, HP USB-C Dock
G4, HP Thunderbolt Dock 120 W G2, HP USB-C Mini Dock, HP USB-C/A Universal Dock G2, and HP USB-C
Dock G5.

The following support S0/S3/S4/S5 MAPT (via out of band): HP USB-C Universal Dock, HP USB-C Dock G4,
HP Thunderbolt Dock 120 W G2, HP USB-C Mini Dock, HP USB-C/A Universal Dock G2, and HP USB-C Dock
G5.

Wireless Wireless Personal Area Network (PAN) Bluetooth

Bluetooth® 5.0 supported using combo card

Wireless Local Area Network (WLAN) (select products only)

Integrated WLAN options with dual antennas M.2 2230 socket (MIPI/USB):

● Realtek RTL8822CE 802.11ac 2 × 2 Wi-Fi + Bluetooth 5.0

Integrated WLAN options with dual antennas M.2 2230 socket (MIPI/BRI):

● Intel Dual Band Wireless-AC 9560 802.11ac 2 × 2 Wi-Fi + Bluetooth 5.0 Combo Adapter (non-vPro)

● Intel Wi-Fi 6 AX201 802.11ax 2 × 2 + Bluetooth 5.0 (non-vPro, supports gigabit le transfer speeds)

WLAN antennas (congured at top of non-WWAN panels, bottom of WWAN panels)

Supports HP LAN-Wireless Protection (WLAN/LAN switching)

Supports HP Connection Optimizer with Data Analytics

Compatible with Wi-Fi CERTIFIED Miracast™ devices

Supports WoWLAN S3/S4 AC Mode

Supports Turbo Lite Wi-Fi

Bluetooth S3 Wake-up

Wireless Wide Area Network (WWAN) (select models only)

Integrated WWAN options with dual antennas (M.2 30 × 42 socket PCIe):

● Intel XMM™ 7360 LTE-Advanced

Integrated WWAN options by way of wireless module

SIM module: Micro SIM/3FF

WWAN cards are compatible with a programmable, removable eSIM

Supports WWAN after market option

Media card reader Supports microSD™, SDHC™, SDXC™

Ports (Input/output) Hot plug/unplug and auto detect

HDMI 1.4

One USB 2.0 + powered port (left)

Two USB 3.1 Gen 1 ports (right)

3

Table 1-1 Product components and their descriptions (continued)

Category Description

One USB 3.1 Gen 1 Type-C port (PD + DP) (right)

Audio-out (headphone)/audio-in (microphone) combo jack

RJ-45 (network)

Multi-pin AC port

Sensors Accelerometer

Hall sensor

Docking HP Thunderbolt Dock 120 W G2

HP USB-C Dock G4

HP USB-C Universal Dock

HP USB-C Mini Dock

HP TB Dock G2 Audio Module

HP USB-C/A Universal Dock G2

HP USB-C Dock G5

Keyboard/pointing
devices

Power requirements Battery

Keyboard

Backlit and nonbacklit, spill-resistant

Touchpad requirements

Precision Touchpad Default Gestures support

FW PTP

No Hybrid Mode Support

3 cell, 45 Whr, lithium polymer, soft pack, HP Long Life

HP Fast Charge Technology

AC adapters

45 W, straight, USB Type-C AC adapter, nPFC, 1.8 m (5.9 ft)

45 W, right angle, 4.5 mm

45 W, right angle, 4.5 mm, for use in Argentina

45 W, right angle, 4.5 mm, 2 prong, for use in Japan

65 W straight USB Type-C AC adapter

65 W, right angle, 4.5 mm

4 Chapter 1 Product description

65 W, right angle, 4.5 mm, for use in Argentina

65 W Smart AC adapter, right angle, 4.5 mm - EM

Power cords

3-wire plug (C5), 1.8 m (5.9 ft), conventional

Table 1-1 Product components and their descriptions (continued)

Category Description

3-wire plug (C5), 1.0 m (3.3 ft), conventional

2-wire plug (C7), 1.0 m (3.3 ft), conventional,

Duckhead power cord (C5NS), 1.8 m (5.9 ft)

Duckhead power cord (C5NS), 1.0 m (3.3 ft)

Duckhead (C5NS)

Security Security lock

Integrated ngerprint sensor (select models only)

TPM 2.0 (Nuvoton; soldered down)

Hardware enforced rmware protection: HP SureStart 2019

Preboot authentication (password)

Operating system Operating system version

Windows® 10

FreeDOS 3.0

Preinstalled

Windows 10 Home 64

Windows 10 Home 64 Advanced

Windows 10 Home 64 Advanced Single Language

Windows 10 Home 64 Chinese Market CPPP

Windows 10 Home 64 High-end Chinese Market CPPP

Windows 10 Home 64 Plus

Windows 10 Home 64 Plus Single Language

Windows 10 Home 64 Plus Single Language Africa Market PPP

Windows 10 Home 64 Plus Single Language APAC EM PPP

Windows 10 Home 64 Plus Single Language India Market PPP

Windows 10 Home 64 Plus Single Language Indonesia Market PPP

Windows 10 Home 64 Single Language

Windows 10 Home 64 Single Language Africa Market PPP

Windows 10 Home 64 Single Language APAC EM PPP

Windows 10 Home 64 Single Language India Market PPP

Windows 10 Home 64 Single Language Indonesia Market PPP

Windows 10 Home 64 StF MSNA for Higher Education - Strategic

Windows 10 Pro 64

Windows 10 Pro 64 Chinese Market

5

Table 1-1 Product components and their descriptions (continued)

Category Description

Windows 10 Pro 64 StF MSNA Plus

Windows 10 Pro 64 StF MSNA Standard

Windows 10 Pro 64 StF MSNA Strategic

FreeDOS

Restore Media

Windows 10 Driver DVD

Windows 10 Driver USB

Windows 10 Professional 64-bit OS DVD

Windows 10 Professional 64-bit OS USB

Certied

Microsoft® WHQL

Web-only support

Windows 10 Enterprise 64

Serviceability User replaceable parts

AC adapter

6 Chapter 1 Product description

2 Components

Your computer features top-rated components. This chapter provides details about your components, where
they are located, and how they work.

Right

Table 2-1 Right-side components and their descriptions

Component Description

(1) Audio-out (headphone)/Audio-in (microphone)

combo jack

(2) USB SuperSpeed port Connects a USB device, such as a cell phone, camera, activity

(3) HDMI port Connects an optional video or audio device, such as a high-

(4) RJ-45 (network) jack/status lights Connects a network cable.

Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional standalone microphones.

WARNING! To reduce the risk of personal injury, adjust the

volume before putting on headphones, earbuds, or a headset.
For additional safety information, see the Regulatory, Safety,
and Environmental Notices.

To access this guide:

▲ Type HP Documentation in the taskbar search box,

and then select HP Documentation.

NOTE: When a device is connected to the jack, the computer

speakers are disabled.

tracker, or smartwatch, and provides high-speed data transfer.

denition television, any compatible digital or audio
component, or a high-speed High Denition Multimedia
Interface (HDMI) device.

● Green (left): The network is connected.

● Amber (right): Activity is occurring on the network.

(5) USB Type-C power connector port, SuperSpeed

port, and DisplayPort™ connector

Connects an AC adapter that has a USB Type-C connector,
supplying power to the computer and, if needed, charging the
computer battery.

– and –

Right 7

Table 2-1 Right-side components and their descriptions (continued)

Component Description

Connects a USB device that has a Type-C connector, such as a
cell phone, camera, activity tracker, or smartwatch, and
provides high-speed data transfer.

– and –

Connects a display device that has a USB Type-C connector,
providing DisplayPort output.

NOTE: Cables and/or adapters (purchased separately) may be

required.

(6) Battery light When AC power is connected:

● White: The battery charge is greater than 90%.

● Amber: The battery charge is from 0 to 90%.

● O: The battery is not charging.

When AC power is disconnected (battery not charging):

● Blinking amber: The battery has reached a low battery

level. When the battery has reached a critical battery level,
the battery light begins blinking rapidly.

● O: The battery is not charging.

(7) Power connector Connects an AC adapter.

8 Chapter 2 Components

Left

Table 2-2 Left-side components and their descriptions

Component Description

(1) Security cable slot Attaches an optional security cable to the computer.

NOTE: The security cable is designed to act as a deterrent, but

it may not prevent the computer from being mishandled or
stolen.

(2) USB powered port Connects and supplies power to a USB device, such as a cell

phone, camera, activity tracker, optical drive, or smartwatch,
and provides data transfer.

(3) Vent Enables airow to cool internal components.

NOTE: The computer fan starts up automatically to cool

internal components and prevent overheating. It is normal for
the internal fan to cycle on and o during routine operation.

(4) Memory card reader Reads optional memory cards that store, manage, share, or

access information.

To insert a card:

1. Hold the card label-side up, with the connectors facing the

computer.

2. Insert the card into the memory card reader, and then

press in on the card until it is rmly seated.

To remove a card:

▲ Press in on the card, and then remove it from the memory

card reader.

(5) Drive light ● Blinking white: The hard drive is being accessed.

● Amber: HP 3D DriveGuard has temporarily parked the hard

drive.

Left 9

Display

Table 2-3 Display components and their descriptions

Component Description

(1) WLAN antennas* (select products only) Send and receive wireless signals to communicate with wireless local area

networks (WLANs).

(2) WWAN antennas* (select products only) Send and receive wireless signals to communicate with wireless wide area

networks (WWANs).

(3) Internal microphones Record(s) sound.

(4) Camera(s) (select products only) Allow(s) you to video chat, record video, and record still images. Some cameras

also allow a facial recognition logon to Windows, instead of a password logon.

NOTE: Camera functions vary depending on the camera hardware and

software installed on your product.

(5) Camera privacy cover (select products

only)

(6) Camera light (select products only) On: The camera is in use.

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.

For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.

To access this guide:

▲ Type HP Documentation in the taskbar search box, and then select HP Documentation.

By default, the camera lens is uncovered, but you can slide the camera privacy
cover to block the camera's view. To use the camera, slide the camera privacy
cover in the opposite direction to reveal the lens.

NOTE: If you have both front-facing and rear-facing cameras, when one

camera lens is revealed and ready to use, the other is concealed.

10 Chapter 2 Components

Keyboard area

Touchpad

Table 2-4 Touchpad components and their descriptions

Component Description

(1) Touchpad zone Reads your nger gestures to move the pointer or activate

items on the screen.

(2) Left touchpad button Functions like the left button on an external mouse.

(3) Right touchpad button Functions like the right button on an external mouse.

Keyboard area 11

Lights

Table 2-5 Lights and their descriptions

Component Description

(1) Power light ● On: The computer is on.

● Blinking: The computer is in the Sleep state, a power-saving

state. The computer shuts o power to the display and
other unneeded components.

● O: The computer is o or in Hibernation. Hibernation is a

power-saving state that uses the least amount of power.

(2) Caps lock light On: Caps lock is on, which switches the key input to all capital

letters.

(3) Mute light ● On: Computer sound is o.

● O: Computer sound is on.

(4) Microphone mute light ● On: Microphone is o.

● O: Microphone is on.

(5) Num lk light On: Num lock is on.

(6) Wireless light On: An integrated wireless device, such as a wireless local area

network (WLAN) device and/or a Bluetooth® device, is on.

NOTE: On some models, the wireless light is amber when all

wireless devices are o.

(7) Fn lock light On: The fn key is locked.

12 Chapter 2 Components

Button, speakers, and ngerprint sensor

Table 2-6 Button, vent, speakers, ngerprint reader, and their descriptions

Component Description

(1) Power button ● When the computer is o, press the button to turn on the computer.

● When the computer is on, press the button briey to initiate Sleep.

● When the computer is in the Sleep state, press the button briey to exit Sleep (select

products only).

● When the computer is in Hibernation, press the button briey to exit Hibernation.

IMPORTANT: Pressing and holding down the power button results in the loss of unsaved

information.

If the computer has stopped responding and shutdown procedures are ineective, press and
hold the power button for at least 5 seconds to turn o the computer.

To learn more about your power settings, see your power options.

▲ Right-click the Power meter icon and then select Power Options.

(2) Speakers (2) Produce sound.

(3) Vent Enables airow to cool internal components.

NOTE: The computer fan starts up automatically to cool internal components and prevent

overheating. It is normal for the internal fan to cycle on and o during routine operation.

(4) Fingerprint reader (select

products only)

Allows a ngerprint logon to Windows, instead of a password logon.

▲ Swipe down across the ngerprint reader.

IMPORTANT: To prevent ngerprint logon issues, be sure when you register your

ngerprint that all sides of your nger are registered by the ngerprint reader.

Keyboard area 13

Special keys

Table 2-7 Special keys and their descriptions

Component Description

(1) esc key Displays system information when pressed in combination with the fn key.

(2) fn key Executes frequently used system functions when pressed in combination with

another key. Such key combinations are called hot keys.

(3) Windows key Opens the Start menu.

NOTE: Pressing the Windows key again closes the Start menu.

(4) Action keys Execute frequently used system functions.

(5) Embedded numeric keypad A numeric keypad superimposed over the keyboard alphabet keys. When fn+num

lk is pressed, the keypad can be used like an external numeric keypad. Each key on

the keypad performs the function indicated by the icon in the upper-right corner
of the key.

NOTE: If the keypad function is active when the computer is turned o, that

function is reinstated when the computer is turned back on.

(6) Windows application key Displays options for a selected object.

(7) num lk key Turns the embedded numeric keypad on and o when pressed in combination

with the fn key.

– or –

Turns the embedded numeric keypad on and o.

14 Chapter 2 Components

Bottom

Table 2-8 Bottom components and their descriptions

Component Description

Vent Enables airow to cool internal components.

NOTE: The computer fan starts up automatically to cool internal

components and prevent overheating. It is normal for the internal
fan to cycle on and o during routine operation.

Bottom 15

Labels

The labels axed to the computer provide information you may need when you troubleshoot system
problems or travel internationally with the computer. Labels may be in paper form or imprinted on the
product.

IMPORTANT: Check the following locations for the labels described in this section: the bottom of the

computer, inside the battery bay, under the service door, on the back of the display, or on the bottom of a
tablet kickstand.

● Service label—Provides important information to identify your computer. When contacting support, you

may be asked for the serial number, the product number, or the model number. Locate this information
before you contact support.

Table 2-9 Service label components

Component

(1) HP product name

(2) Product ID

(3) Serial number

(4) Warranty period

● Regulatory label(s)—Provide(s) regulatory information about the computer.

● Wireless certication label(s)—Provide(s) information about optional wireless devices and the approval

markings for the countries or regions in which the devices have been approved for use.

16 Chapter 2 Components

3 Illustrated parts catalog

Computer major components

NOTE: HP continually improves and changes product parts. For complete and current information on

supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.

NOTE: Details about your computer, including model, serial number, product key, and length of warranty,

are on the service tag at the bottom of your computer. See Labels on page 16 for details.

Computer major components 17

Table 3-1 Computer major components and their descriptions

Item Description Spare part number

(1) Display panel assembly

NOTE: Display panels are only available as spare parts at a subcomponent level.

(2) Top cover/keyboard (includes cable)

NOTE: For a detailed list of keyboard country codes, see Keyboard/top cover on page 74.

With backlight L65224-001

No backlight L65225-001

With backlight, privacy L79440-001

(3) Touchpad (includes cable) L77252-001

(4) Fingerprint sensor assembly

NOTE: The ngerprint sensor cable is available in the Cable Kit as spare part number

L77263-001.

(5) RTC battery L02772-001

(6) USB board (includes cable)

NOTE: The USB board cable is available in the Cable Kit as spare part number L77263-001.

(7) Speaker assembly L44554-001

(8) Card reader board (includes cable)

NOTE: The card reader board cable is also available in the Cable Kit as spare part number

L77263-001.

not available as a
spare part

L77229-001

L44578-001

L44579-001

(9) System board (includes integrated processor and replacement thermal material)

All system boards use the following part numbers:

xxxxxx-001: Non-Windows operating system

xxxxxx-601: Windows 10 operating system

For use in models with UMA graphics memory:

● Intel Core i7-10510U processor L78087-xxx

● Intel Core i5-10210U processor L78085-xxx

● Intel Core i5-10210U processor (WWAN models) L78086-xxx

● Intel Core i3-10110U processor L78083-xxx

● Intel Core i3-10110U processor (WWAN models) L78084-xxx

For use in models with discrete graphics memory:

● Intel Core i7-10510U processor and NVIDIA GeForce MX250 graphics L78082-xxx

● Intel Core i7-10510U processor and NVIDIA GeForce MX130 graphics L78080-xxx

● Intel Core i5-10210U processor and NVIDIA GeForce MX250 graphics L78081-xxx

● Intel Core i5-10210U processor and NVIDIA GeForce MX130 graphics L78079-xxx

● Intel Core i3-10110U processor and NVIDIA GeForce MX130 graphics L78078-xxx

18 Chapter 3 Illustrated parts catalog

Table 3-1 Computer major components and their descriptions (continued)

Item Description Spare part number

(10) Heat sink for use in models with NVIDIA GeForce MX250 discrete graphics (includes replacement

thermal material)

Heat sink for use in models with NVIDIA GeForce MX130 discrete graphics (includes replacement

thermal material)

(11) Heat sink for use in models with UMA graphics (includes replacement thermal material) L44552-001

(12) Power connector cable L01048-001

(13) WLAN module

Intel Dual Band Wireless-AC 9560 802.11ac 2 × 2 Wi-Fi + Bluetooth 5.0 Combo Adaptor (non-vPro) L22634-001

Intel Wi-Fi 6 AX201 802.11ax 2 × 2 + Bluetooth 5.0 (non-vPro) L57250-002

Realtek RTL8822CE 802.11ac 2 × 2 Wi-Fi + Bluetooth 5.0 L44796-002

(14) WWAN module

Intel XMM 7360 LTE-Advanced L15398-002

(15) Fan

For use in models with UMA graphics L44556-001

For use in models with discrete graphics L44555-001

(16) Memory module (DDR4-3200)

16 GB L67710-002

L62044-001

L44553-001

8 GB L46598-002

4 GB L10598-852

(17) M.2 solid-state drive

512 GB, PCIe, TLC L78063-001

512 GB, PCIe, value L78064-001

512 GB PCIe + 32 GB Optane memory L85514-001

256 GB, PCIe, value L78062-001

256 GB PCIe + 16 GB Optane memory L85343-001

128 GB, SATA-3, TLC L78061-001

(18) Battery (3 cell, 45 Whr) L32656-005

(19) Hard drive

1 TB, 7200 rpm, 9.5 mm 766644-002

1 TB, 5400 rpm, 7 mm 832077-002

500 GB, 7200 rpm, 7 mm 703267-002

(20) Bottom cover

For use in models with UMA graphics L44558-001

For use in models with discrete graphics L64085-001

Computer major components 19

Display components

Table 3-2 Display components and their descriptions

Item Description Spare part number

(1) Display bezel

For use in models without a camera L78090-001

For use in models with an HD camera L78091-001

For use in models with an HD + IR camera L78092-001

20 Chapter 3 Illustrated parts catalog

Table 3-2 Display components and their descriptions (continued)

Item Description Spare part number

(2) Display panel (raw) (includes bezel adhesive and display enclosure adhesive)

HD panel L78066-001

FHD panel, nonprivacy L78065-001

FHD panel. privacy L78067-001

FHD panel, touch-on panel (TOP) L78068-001

Display/camera cable assembly (includes bezel adhesive and display enclosure adhesive)

(3) Nontouch models L78088-001

(4) Touch models L78089-001

Camera module (includes bezel adhesive and display enclosure adhesive)

(5) HD L81889-001

(6) HD + IR L81890-001

Microphone board L44541-001

(7) WWAN antennas (includes bezel adhesive and display enclosure adhesive) L78071-001

(8) WLAN antennas (includes bezel adhesive and display enclosure adhesive) L78070-001

(9) Hinge Kit (left and right hinges; includes bezel adhesive and display enclosure adhesive) L78093-001

(10) Display rear cover (includes wireless antennas and bezel adhesive)

Models with an HD camera, WLAN L78072-001

Models with an HD camera, WWAN L78073-001

Models with a privacy display L78074-001

Models with an HD + IR camera, WLAN L78075-001

Models with a privacy display, HD + IR camera L78076-001

Models with a touch display, WWAN L78077-001

Camera privacy cover (not illustrated) L77237-001

Display components 21

Cable Kit

Table 3-3 Cable Kit components and their descriptions

Item Description Spare part number

Cable Kit, includes the following parts: L77263-001

(1) USB board cable

(2) Card reader board cable

(3) Touchpad cable

(4) Fingerprint sensor cable

22 Chapter 3 Illustrated parts catalog

Bracket Kit

Table 3-4 Bracket Kit components and their descriptions

Item Description Spare part number

Bracket Kit, includes the following parts: L77264-001

(1) Fingerprint sensor bracket

(2) USB Type-C port bracket

(3) RJ-45 (network) jack bracket

Fingerprint sensor insert (for use in models without a ngerprint sensor; not illustrated)

Bracket Kit 23

Mass storage devices

Table 3-5 Mass storage devices and their descriptions

Item Description Spare part number

(1) Solid-state drive, M.2

512 GB, PCIe, TLC L78063-001

512 GB, PCIe, value L78064-001

512 GB PCIe + 32 GB Optane memory L85514-001

256 GB, PCIe, value L78062-001

256 GB PCIe + 16 GB Optane memory L85343-001

128 GB, SATA-3, TLC L78061-001

(2) Hard drive

1 TB, 7200 rpm, 9.5 mm 766644-002

1 TB, 5400 rpm, 7 mm 832077-002

500 GB, 7200 rpm, 7 mm 703267-002

Hard Drive Hardware Kit, includes the following parts: L44510-001

(3) Hard drive cover

(4) Hard drive cable

24 Chapter 3 Illustrated parts catalog

Miscellaneous parts

Table 3-6 Miscellaneous parts and their descriptions

Description Spare part number

AC adapters

65 W Smart AC power adapter, 4.5 mm barrel connector, S-3P, EM 913691-850

65 W Smart AC power adapter, 4.5 mm barrel connector, S-3P, nPFC 710412-001

65 W, USB Type-C, wall mount, nPFC, 1.8 m (5.9 ft) L32392-001

45 W Smart AC power adapter, 4.5 mm barrel connector 741727-001

45 W Smart AC power adapter, 4.5 mm barrel connector, 2 prong, 1.8 m (5.9 ft) (RC) 742436-001

45 W, USB Type-C, wall mount, nPFC, 3 pin, 1.8 m (5.9 ft) L43407-001

Plastics Kit (includes ngerprint sensor insert, ngerprint sensor conductive tape, top conductive tape,
touchpad left conductive tape, and touchpad protective tape)

Screw Kit L78094-001

Power cord (3 pin, C5, black, conventional, 1.0 m [3.3 ft]), for use in:

Argentina L19357-001

Australia L19358-001

Brazil L19359-001

Denmark L19360-001

Europe (Austria, Belgium, Finland, France, Germany, the Netherlands, Norway, and Sweden) L19361-001

India L19363-001

Israel L19362-001

Italy L19364-001

Japan L19365-001

North America L19367-001

People’s Republic of China L19368-001

South Africa L19369-001

South Korea L19366-001

L77265-001

Switzerland L19370-001

Taiwan L19372-001

Thailand L19371-001

United Kingdom and Singapore L19373-001

Power cord (3 pin, C5, black, conventional, 1.8 m [5.9 ft]), for use in:

Argentina L19357-002

Australia L19358-002

Brazil L19359-002

Miscellaneous parts 25

Table 3-6 Miscellaneous parts and their descriptions (continued)

Description Spare part number

Denmark L19360-002

Europe (Austria, Belgium, Finland, France, Germany, the Netherlands, Norway, and Sweden) L19361-002

India L19363-002

Israel L19362-002

Italy L19364-002

Japan L19365-002

North America L19367-002

The People’s Republic of China L19368-002

South Africa L19369-002

South Korea L19366-002

Switzerland L19370-002

Taiwan L19372-002

Thailand L19371-002

United Kingdom and Singapore L19373-002

Power cord (C7, black, 1.0 m [3.3 ft]), for use in:

Japan L19375-001

Power cord (3 pin, C5NS, black, duckhead, 1.0 m [3.3 ft]), for use in:

Australia L36816-001

Denmark L36817-001

Europe (Austria, Belgium, Finland, France, Germany, the Netherlands, Norway, and Sweden) L36818-001

Israel L36819-001

Japan L36821-001

North America L36822-001

The People’s Republic of China L36823-001

South Africa L36824-001

Switzerland L36825-001

Thailand L36826-001

Taiwan L36827-001

United Kingdom L36828-001

Italy L44788-001

Brazil L44789-001

Power cord (3 pin, C5NS, black, duckhead, 1.8 m [5.9 ft]), for use in:

Australia L45264-001

26 Chapter 3 Illustrated parts catalog

Table 3-6 Miscellaneous parts and their descriptions (continued)

Description Spare part number

Europe (Austria, Belgium, Finland, France, Germany, the Netherlands, Norway, and Sweden) L45265-001

Israel L45266-001

Italy L45267-001

Japan L45268-001

North America L45269-001

The People’s Republic of China L45270-001

South Africa L45271-001

Switzerland L45272-001

Thailand L45273-001

Taiwan L45274-001

United Kingdom L45275-001

Power cord (3 pin, C5NS, black, duckhead, 1.8 m [5.9 ft]), for use in:

Brazil L48055-001

Denmark L50729-001

Duckhead connector only (C5NS)

Australia L50818-004

North America L50818-002

The People’s Republic of China L50818-005

South Korea L50818-001

The United Kingdom and Singapore L50818-003

Miscellaneous parts 27

4 Removal and replacement procedures

preliminary requirements

Tools required

You need the following tools to complete the removal and replacement procedures:

● Tweezers

● Nonconductive, nonmarking pry tool

● Magnetic Phillips P1 screwdriver

Service considerations

The following sections include some of the considerations that you must keep in mind during disassembly
and assembly procedures.

NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying

screws) away from the work area to prevent damage.

Plastic parts

IMPORTANT: Using excessive force during disassembly and reassembly can damage plastic parts.

Cables and connectors

IMPORTANT: When servicing the computer, be sure that cables are placed in their proper locations during

the reassembly process. Improper cable placement can damage the computer.

Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat
the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid
bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught
or snagged by parts being removed or replaced. Handle ex cables with extreme care; these cables tear
easily.

28 Chapter 4 Removal and replacement procedures preliminary requirements

Drive handling

IMPORTANT: Drives are fragile components that must be handled with care. To prevent damage to the

computer, damage to a drive, or loss of information, observe these precautions:

Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is
o or in Hibernation, turn the computer on, and then shut it down through the operating system.

Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid
touching the connector.

Before removing an optical drive, be sure that a disc is not in the drive and be sure that the optical drive tray is
closed.

Handle drives on surfaces covered with at least 2.54 cm (1 inch) of shock-proof foam.

Avoid dropping drives from any height onto any surface.

After removing a hard drive or an optical drive, place it in a static-proof bag.

Avoid exposing an internal hard drive to products that have magnetic elds, such as monitors or speakers.

Avoid exposing a drive to temperature extremes or liquids.

If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective
packaging and label the package “FRAGILE.”

Workstation guidelines

Follow these grounding workstation guidelines:

● Cover the workstation with approved static-shielding material.

● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and

equipment.

● Use conductive eld service tools, such as cutters, screw drivers, and vacuums.

● When xtures must directly contact dissipative surfaces, use xtures made only of static-safe materials.

● Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids

and polystyrene foam.

● Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these

items only at static-free workstations.

● Avoid contact with pins, leads, or circuitry.

● Turn o power and input signals before inserting or removing connectors or test equipment.

Electrostatic discharge information

A sudden discharge of static electricity from your nger or other conductor can destroy static-sensitive
devices or microcircuitry. Often the spark is neither felt nor heard, but damage occurs. An electronic device
exposed to electrostatic discharge (ESD) might not appear to be aected at all and can work perfectly
throughout a normal cycle. The device might function normally for a while, but it has been degraded in the
internal layers, reducing its life expectancy.

Networks built into many integrated circuits provide some protection, but in many cases, the discharge
contains enough power to alter device parameters or melt silicon junctions.

Electrostatic discharge information 29

IMPORTANT: To prevent damage to the device when you are removing or installing internal components,

observe these precautions:

Keep components in their electrostatic-safe containers until you are ready to install them.

Before touching an electronic component, discharge static electricity by using the guidelines described in this
section.

Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.

If you remove a component, place it in an electrostatic-safe container.

Generating static electricity

Note the following:

● Dierent activities generate dierent amounts of static electricity.

● Static electricity increases as humidity decreases.

Table 4-1 Static electricity occurrence based on activity and humidity

Relative humidity

Event 55% 40% 10%

Walking across carpet

Walking across vinyl oor

Motions of bench worker

Removing DIPs (dual in-line packages) from plastic tube

Removing DIPs from vinyl tray

Removing DIPs from polystyrene foam

Removing bubble pack from PCB (printed circuit board)

Packing PCBs in foam-lined box

Multiple electric components can be packaged together in plastic tubes, trays, or polystyrene foam.

NOTE: As little as 700 V can degrade a product.

Preventing electrostatic damage to equipment

Many electronic components are sensitive to ESD. Circuitry design and structure determine the degree of
sensitivity. The following packaging and grounding precautions are necessary to prevent static electricity
damage to electronic components.

● To avoid hand contact, transport products in static-safe containers such as tubes, bags, or boxes.

7,500 V

3,000 V

400 V

400 V

2,000 V

3,500 V

7,000 V

5,000 V

15,000 V

5,000 V

800 V

700 V

4,000 V

5,000 V

20,000 V

11,000 V

35,000 V

12,000 V

6,000 V

2,000 V

11,500 V

14,500 V

26,500 V

21,000 V

● Protect all electrostatic parts and assemblies with conductive or approved containers or packaging.

● Keep electrostatic-sensitive parts in their containers until they arrive at static-free stations.

● Place items on a grounded surface before removing them from their container.

● Always be properly grounded when touching a sensitive component or assembly.

30 Chapter 4 Removal and replacement procedures preliminary requirements

● Avoid contact with pins, leads, or circuitry.

● Place reusable electrostatic-sensitive parts from assemblies in protective packaging or conductive

foam.

Personal grounding methods and equipment

Use the following equipment to prevent static electricity damage to electronic components:

● Wrist straps are exible straps with a maximum of 1 MΩ ±10% resistance in the ground cords. To

provide proper ground, a strap must be worn snug against bare skin. The ground cord must be
connected and t snugly into the banana plug connector on the grounding mat or workstation.

● Heel straps/Toe straps/Boot straps can be used at standing workstations and are compatible with

most types of shoes or boots. On conductive oors or dissipative oor mats, use them on both feet with
a maximum of 1 MΩ ±10% resistance between the operator and ground.

Table 4-2 Static shielding protection levels

Static shielding protection levels

Method Voltage

Antistatic plastic

Carbon-loaded plastic

Metallized laminate

Grounding the work area

To prevent static damage at the work area, use the following precautions:

● Cover the work surface with approved static-dissipative material. Provide a wrist strap connected to the

work surface and properly grounded tools and equipment.

● Use static-dissipative mats, foot straps, or air ionizers to give added protection.

● Handle electrostatic sensitive components, parts, and assemblies by the case or PCB laminate. Handle

them only at static-free work areas.

● Turn o power and input signals before inserting and removing connectors or test equipment.

● Use xtures made of static-safe materials when xtures must directly contact dissipative surfaces.

● Keep work area free of nonconductive materials such as ordinary plastic assembly aids and polystyrene

foam.

● Use eld service tools, such as cutters, screwdrivers, and vacuums, that are conductive.

Recommended materials and equipment

1,500

7,500

15,000

HP recommends the following materials and equipment to prevent static electricity:

● Antistatic tape

● Antistatic smocks, aprons, or sleeve protectors

● Conductive bins and other assembly or soldering aids

● Conductive foam

● Conductive tabletop workstations with ground cord of 1 MΩ ±10% resistance

Electrostatic discharge information 31

● Static-dissipative table or oor mats with hard tie to ground

● Field service kits

● Static awareness labels

● Wrist straps and footwear straps providing 1 MΩ ±10% resistance

● Material handling packages

● Conductive plastic bags

● Conductive plastic tubes

● Conductive tote boxes

● Opaque shielding bags

● Transparent metallized shielding bags

● Transparent shielding tubes

Packaging and transporting guidelines

Follow these grounding guidelines when packaging and transporting equipment:

● To avoid hand contact, transport products in static-safe tubes, bags, or boxes.

● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.

● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.

● Place items on a grounded surface before removing items from their containers.

● Always be properly grounded when touching a component or assembly.

● Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive foam.

● Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized

equipment used for moving materials is wired to ground and that proper materials are selected to avoid
static charging. When grounding is not possible, use an ionizer to dissipate electric charges.

32 Chapter 4 Removal and replacement procedures preliminary requirements

5 Removal and replacement procedures for

authorized service provider parts

IMPORTANT: Components described in this chapter should only be accessed by an authorized service

provider. Accessing these parts can damage the computer or void the warranty.

NOTE: HP continually improves and changes product parts. For complete and current information on

supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.

Component replacement procedures

NOTE: Details about your computer, including model, serial number, product key, and length of warranty,

are on the service tag at the bottom of your computer. See Labels on page 16 for details.

There are as many as 57 screws that must be removed, replaced, or loosened when servicing Authorized
Service Provider only parts. Make special note of each screw size and location during removal and
replacement.

Preparation for disassembly

See Removal and replacement procedures preliminary requirements on page 28 for initial safety procedures.

1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

Battery Safe mode

Before removing internal components, you must place the computer in Battery Safe mode. This mode avoids
short circuits or system malfunction by removing power from internal components.

To place the computer in Battery Safe mode, follow these steps:

▲ With the computer turned o and AC adapter connected, press the following key and button

combination: Windows key + Backspace key + Power button.

After the computer powers o, disconnect the AC adapter.

To disengage Battery Safe mode, plug in the AC adapter and press the power button.

Component replacement procedures 33

Bottom cover

Table 5-1 Bottom cover description and part number

Description Spare part number

Bottom cover for use in models with UMA graphics L44558-001

Bottom cover for use in models with discrete graphics L64085-001

Before removing the bottom cover, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 33).

2. Place the computer in Battery Safe mode (Battery Safe mode on page 33).

Remove the bottom cover:

1. Loosen the ve captive Phillips screws (1).

2. Remove the two Phillips M2.0 × 5.0 screws (2) that secure the bottom cover to the computer.

3. Starting under the display, use a nonconductive, nonmarking tool to pry the cover up (3), and then

remove the cover from the computer (4).

Reverse these procedures to install the bottom cover.

34 Chapter 5 Removal and replacement procedures for authorized service provider parts

SIM card

Before removing the SIM card, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 33).

2. Place the computer in Battery Safe mode (Battery Safe mode on page 33).

3. Remove the bottom cover (Bottom cover on page 34).

Remove the SIM card:

1. Slide the SIM holder to release it (1), and then lift the holder upright (2).

2. Remove the SIM card from the holder (3).

Reverse this procedure to install the SIM card.

Component replacement procedures 35

Battery

Table 5-2 Battery description and part number

Description Spare part number

Battery, 3 cell, 45 Wh L32656-005

Before removing the battery, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 33).

2. Place the computer in Battery Safe mode (Battery Safe mode on page 33).

3. Remove the bottom cover (Bottom cover on page 34).

Remove the battery:

1. Remove the two Phillips M2.0 × 4.0 screws (1) that secure the battery to the computer.

2. Lift top (connector side) of the battery up to an approximate 45° angle (2), and then remove the battery

from the computer (3).

Reverse this procedure to install the battery.

36 Chapter 5 Removal and replacement procedures for authorized service provider parts

Memory modules

Table 5-3 Memory modules descriptions and part numbers

Description Spare part number

Memory module, DDR4-3200, 16 GB L67710-002

Memory module, DDR4-3200, 8 GB L46598-002

Memory module, DDR4-3200, 4 GB L10598-852

IMPORTANT: Before adding new memory, be sure to update the computer to the latest BIOS from

www.hp.com.

Failure to update the computer to the latest BIOS before installing new memory may result in various system
problems.

Before removing the memory module, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 33).

2. Place the computer in Battery Safe mode (Battery Safe mode on page 33).

3. Remove the bottom cover (Bottom cover on page 34).

4. Remove the battery (Battery on page 36).

Remove the memory module:

1. Lift the protective tape from on top of the memory modules (1).

2. Spread the retaining tabs (2) on each side of the memory module slot to release the memory module.

(The edge of the module opposite the slot rises away from the computer.)

Component replacement procedures 37

3. Remove the memory module (3) by pulling the module away from the slot at an angle.

NOTE: Memory modules are designed with a notch to prevent incorrect insertion into the memory

module slot.

Reverse this procedure to install a memory module.

38 Chapter 5 Removal and replacement procedures for authorized service provider parts

WLAN/Bluetooth combo card

The computer uses a card that provides both WLAN and Bluetooth functionality.

Table 5-4 WLAN module description and part number

Description Spare part number

Intel Dual Band Wireless-AC 9560 802.11ac 2 × 2 Wi-Fi + Bluetooth 5.0 Combo Adaptor (non-vPro) L22634-001

Intel Wi-Fi 6 AX201 802.11ax 2 × 2 + Bluetooth 5.0 (non-vPro) L57250-002

Realtek RTL8822CE 802.11ac 2 × 2 Wi-Fi + Bluetooth 5.0 L44796-002

Before removing the WLAN module, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 33).

2. Place the computer in Battery Safe mode (Battery Safe mode on page 33).

3. Remove the bottom cover (Bottom cover on page 34).

4. Remove the battery (Battery on page 36).

Remove the WLAN module:

1. Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module.

NOTE: The WLAN antenna cable labeled 1 connects to the WLAN module Main terminal labeled 1. The

WLAN antenna cable labeled 2 connects to the WLAN module Aux terminal labeled 2. If the computer is
equipped with an 802.11a/b/g/n WLAN module, the yellow WLAN antenna cable connects to the middle
terminal on the WLAN module.

2. Remove the Phillips M2.0 × 2.5 screw (2) that secures the WLAN module to the computer. (The edge of

the module opposite the slot rises away from the computer.)

Component replacement procedures 39

3. Remove the WLAN module (3) by pulling the module away from the slot at an angle.

NOTE: WLAN modules are designed with a notch to prevent incorrect insertion.

NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective

sleeves must be installed on the antenna connectors, as shown in the following illustration.

Reverse this procedure to install the WLAN module.

40 Chapter 5 Removal and replacement procedures for authorized service provider parts

WWAN module

NOTE: The WWAN module and the WLAN module are not interchangeable.

Table 5-5 WWAN module descriptions and part numbers

Description Spare part number

Intel XMM 7360 LTE-Advanced L15398-002

Before removing the WWAN module, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 33).

2. Place the computer in Battery Safe mode (Battery Safe mode on page 33).

3. Remove the bottom cover (Bottom cover on page 34).

4. Remove the battery (Battery on page 36).

Remove the WWAN module:

1. Disconnect the WWAN antenna cables (1) from the terminals on the WWAN module.

NOTE: The red WWAN antenna cable is connected to the WWAN module Main terminal. The blue WWAN

antenna cable is connected to the WWAN module Aux terminal.

2. Remove the Phillips M2.0 × 2.5 screw (2) that secures the WWAN module to the system board.

3. Remove the WWAN module (3) by pulling the module away from the slot.

NOTE: WWAN modules are designed with a notch to prevent incorrect insertion.

Component replacement procedures 41

NOTE: If the WWAN antennas are not connected to the terminals on the WWAN module, the protective

sleeves must be installed on the antenna connectors, as shown in the following illustration.

Reverse this procedure to install the WWAN module.

42 Chapter 5 Removal and replacement procedures for authorized service provider parts

M.2 solid-state drive

Table 5-6 Solid-state drive descriptions and part numbers

Description Spare part number

512 GB, PCIe, TLC L78063-001

512 GB, PCIe, value L78064-001

512 GB PCIe + 32 GB Optane memory L85514-001

256 GB, PCIe, value L78062-001

256 GB PCIe + 16 GB Optane memory L85343-001

128 GB, SATA-3, TLC L78061-001

Before removing the solid-state drive, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 33).

2. Place the computer in Battery Safe mode (Battery Safe mode on page 33).

3. Remove the bottom cover (Bottom cover on page 34).

4. Remove the battery (Battery on page 36).

Remove the solid-state drive:

1. Remove the Phillips M2.0 × 2.5 screw (1) that secures the solid-state drive to the computer.

2. Remove the solid-state drive (2) by pulling the module away from the slot at an angle.

Reverse this procedure to install the solid-state drive.

Component replacement procedures 43

Hard drive

Table 5-7 Hard drive descriptions and part numbers

Description Spare part number

Hard drive, 1 TB, 7200 rpm, 9.5 mm 766644-002

Hard drive, 1 TB, 5400 rpm, 7 mm 832077-002

Hard drive, 500 GB, 7200 rpm, 7 mm 703267-002

Hard drive, 1 TB, 5400 rpm, 7 mm 832077-002

Hard Drive Hardware Kit (includes hard drive cover and connector) L44510-001

Before removing the hard drive, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 33).

2. Place the computer in Battery Safe mode (Battery Safe mode on page 33).

3. Remove the bottom cover (Bottom cover on page 34).

4. Remove the battery (Battery on page 36).

Remove the hard drive:

1. Release the ZIF connector (1), and then disconnect the hard drive cable from the system board (2).

2. Remove the two Phillips M2.0 × 4.0 screws (3) that secure the hard drive to the computer.

3. Use the tab (4) to lift the hard drive from the bay (5).

44 Chapter 5 Removal and replacement procedures for authorized service provider parts

4. To disassemble the hard drive, disconnect the connector from the hard drive (1), remove the four Phillips

M3.0 × 3.0 screws (2) that secure the cover to the drive, and then lift the cover o the drive (3).

Reverse these procedures to install a hard drive.

Component replacement procedures 45

Speaker assembly

Table 5-8 Speaker assembly description and part number

Description Spare part number

Speaker assembly L44554-001

Before removing the speaker assembly, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 33).

2. Place the computer in Battery Safe mode (Battery Safe mode on page 33).

3. Remove the bottom cover (Bottom cover on page 34).

4. Remove the battery (Battery on page 36).

Remove the speaker assembly:

1. Disconnect the speaker cable from the system board (1).

2. Remove the antenna cables from the channel in the right speaker (2).

3. Remove the display cable from the channel in the left speaker (3).

4. Remove the two Phillips M2.0 × 5.5 screws (4) that secure the speakers to the computer.

5. Remove the speakers from the computer (5).

Reverse this procedure to install the speaker assembly.

46 Chapter 5 Removal and replacement procedures for authorized service provider parts

Fan

Table 5-9 Fan description and part number

Description Spare part number

Fan for use in models with UMA graphics L44556-001

Fan for use in models with discrete graphics L44555-001

NOTE: To properly ventilate the computer, allow at least 7.6 cm (3.0 in) of clearance on the sides of the

computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and
is designed to turn on automatically when high temperature conditions exist. These conditions are aected by
high external temperatures, system power consumption, power management/battery conservation
congurations, battery fast charging, and software requirements. Exhaust air is displaced through the
ventilation grill.

Before removing the fan, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 33).

2. Place the computer in Battery Safe mode (Battery Safe mode on page 33).

3. Remove the bottom cover (Bottom cover on page 34).

4. Remove the battery (Battery on page 36).

Remove the fan:

1. Disconnect the fan cable (1) from the system board.

2. Remove the two Phillips M2.0 × 4.0 screws (2) that secure the fan to the computer.

3. Lift the tape that secures the fan to the heat sink (3).

4. Rotate the left side of the fan upward (4), and then lift the fan from the computer (5).

Reverse this procedure to install the fan.

Component replacement procedures 47

Heat sink

NOTE: All heat sink spare part kits include replacement thermal material.

Table 5-10 Heat sink descriptions and part numbers

Description Spare part number

Heat sink for use in models with UMA graphics L44552-001

Heat sink for use in models with NVIDIA GeForce MX250 discrete graphics L62044-001

Heat sink for use in models with NVIDIA GeForce MX130 discrete graphics (includes replacement thermal
material)

L44553-001

Before removing the heat sink, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 33).

2. Place the computer in Battery Safe mode (Battery Safe mode on page 33).

3. Remove the bottom cover (Bottom cover on page 34).

4. Remove the battery (Battery on page 36).

Remove the heat sink:

1. To remove the heat sink on models with discrete graphics memory:

a. In the order indicated on the heat sink, loosen the six captive Phillips screws (1) that secure the

heat sink to the system board.

b. Lift the tape that secures the heat sink to the fan (2).

c. Remove the heat sink from the system board (3).

48 Chapter 5 Removal and replacement procedures for authorized service provider parts

d. Thoroughly clean thermal material from the surfaces of the system board components (1) (3) (5)

and the heat sink (2) (4) (6) each time you remove the heat sink. All heat sink and system board
spare part kits include thermal material.

2. To remove the heat sink on models with UMA graphics memory:

a. In the order indicated on the heat sink, loosen the four captive Phillips screws (1) that secure the

heat sink to the system board.

b. Lift the tape that secures the heat sink to the fan (2).

c. Remove the heat sink from the system board (3).

Component replacement procedures 49

d. Thoroughly clean thermal material from the surfaces of the system board component (1) and the

heat sink (2) each time you remove the heat sink. All heat sink and system board spare part kits
include thermal material.

Reverse this procedure to install the heat sink.

50 Chapter 5 Removal and replacement procedures for authorized service provider parts

USB board

Table 5-11 USB board and cable descriptions and part numbers

Description Spare part number

USB board (includes cable) L44578-001

Before removing the USB board, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 33).

2. Place the computer in Battery Safe mode (Battery Safe mode on page 33).

3. Remove the bottom cover (Bottom cover on page 34).

4. Remove the battery (Battery on page 36).

Remove the USB board:

1. Disconnect the cable from the ZIF connector on the USB board (1).

2. Remove the two Phillips M2.0 × 4.0 screws (2) that secure the board to the computer.

3. Lift the rear of the board up (3), and then pull the board away from the connector and out of the

computer to remove it (4).

Reverse this procedure to install the USB board.

Component replacement procedures 51

Touchpad assembly

Table 5-12 Touchpad assembly description and part number

Description Spare part number

Touchpad assembly (includes cable) L77252-001

Before removing the touchpad assembly, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 33).

2. Place the computer in Battery Safe mode (Battery Safe mode on page 33).

3. Remove the bottom cover (Bottom cover on page 34).

4. Remove the battery (Battery on page 36).

Remove the touchpad assembly:

1. Disconnect the cable from the ZIF connector on the touchpad (1).

2. Lift the silver tape from the two locations that secure touchpad to the computer (2).

3. Remove the six broad head Phillips M2.0 × 2.0 screws (3) that secure the touchpad to the computer.

4. Lift the touchpad from the computer (4).

Reverse this procedure to install the touchpad assembly.

52 Chapter 5 Removal and replacement procedures for authorized service provider parts

Fingerprint sensor assembly

Table 5-13 Fingerprint sensor assembly descriptions and part numbers

Description Spare part number

Fingerprint sensor assembly L77229-001

Fingerprint sensor bracket (included in Bracket Kit) L77264-001

Fingerprint sensor cable (included in the Cable Kit) L77263-001

Fingerprint sensor insert (included in Plastics Kit; for use in models without a ngerprint sensor) L77265-001

Before removing the ngerprint sensor assembly, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 33).

2. Place the computer in Battery Safe mode (Battery Safe mode on page 33).

3. Remove the following components:

a. Bottom cover (Bottom cover on page 34).

b. Battery (Battery on page 36).

c. Hard drive (Hard drive on page 44)

Remove the ngerprint sensor assembly:

1. Disconnect the cable from the ZIF connector on the ngerprint sensor (1).

2. Lift the two plastic tabs that hold the bracket in place (2).

3. Slide the bracket toward the inside of the computer, and then lift it o the ngerprint sensor board (3).

TIP: A tool may be required to release the bracket.

Component replacement procedures 53

4. Remove the ngerprint sensor from the computer (4).

Reverse this procedure to install the ngerprint sensor assembly.

54 Chapter 5 Removal and replacement procedures for authorized service provider parts

Card reader board

Table 5-14 Card reader board description and part number

Description Spare part number

Card reader board assembly (includes cable) L44579-001

Before removing the card reader board, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 33).

2. Place the computer in Battery Safe mode (Battery Safe mode on page 33).

3. Remove the bottom cover (Bottom cover on page 34).

4. Remove the battery (Battery on page 36).

Remove the card reader board:

1. Remove the two Phillips M2.0 × 2.0 screws (1) that secure the card reader board to the computer.

2. Lift the board up so that you can access the connectors underneath (2).

3. Disconnect the card reader board cable from the ZIF connector on the card reader board (1).

4. Disconnect the RTC battery from the card reader board (2).

Component replacement procedures 55

5. Remove the card reader board from the computer (3).

Reverse this procedure to install the card reader board.

56 Chapter 5 Removal and replacement procedures for authorized service provider parts

RTC battery

Table 5-15 RTC battery description and part number

Description Spare part number

RTC battery L02772-001

Before removing the RTC battery, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 33).

2. Place the computer in Battery Safe mode (Battery Safe mode on page 33).

3. Remove the bottom cover (Bottom cover on page 34).

4. Remove the battery (Battery on page 36).

Remove the RTC battery:

NOTE: The RTC battery connector is located on the bottom of the card reader board.

1. Remove the two Phillips M2.0 × 2.0 screws (1) that secure the card reader board to the computer.

2. Lift the board up so that you can access the connectors underneath (2).

3. Disconnect the RTC battery from the card reader board (1).

Component replacement procedures 57

4. Lift the battery to disengage it from the adhesive that secures it to the computer (2).

Reverse this procedure to install the RTC battery.

58 Chapter 5 Removal and replacement procedures for authorized service provider parts

Power connector cable

Table 5-16 Power connector cable description and part number

Description Spare part number

Power connector cable L01048-001

Before removing the power connector cable, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 33).

2. Place the computer in Battery Safe mode (Battery Safe mode on page 33).

3. Remove the bottom cover (Bottom cover on page 34).

4. Remove the battery (Battery on page 36).

Remove the power connector cable:

1. Remove the two Torx T8 2.5 × 4.0 screws (1) that secure the right hinge to the computer, and the rotate

the hinge to the open position (2).

2. Disconnect the cable from the system board (3).

3. Remove the power connector cable from the computer (4).

Reverse this procedure to install the power connector cable.

Component replacement procedures 59

System board

NOTE: All system board spare part kits include replacement thermal material.

All system boards use the following part numbers:

xxxxxx-001: Non-Windows operating systems

xxxxxx-601: Windows 10 operating system

Table 5-17 System board descriptions and part numbers

Description Spare part number

System board with integrated processor for use in models with UMA graphics memory:

● Intel Core i7-10510U processor L78087-xxx

● Intel Core i5-10210U processor L78085-xxx

● Intel Core i5-10210U processor (WWAN models) L78086-xxx

● Intel Core i3-10110U processor L78083-xxx

● Intel Core i3-10110U processor (WWAN models) L78084-xxx

System board with integrated processor for use in models with discrete graphics memory:

● Intel Core i7-10510U processor and NVIDIA GeForce MX250 graphics L78082-xxx

● Intel Core i7-10510U processor and NVIDIA GeForce MX130 graphics L78080-xxx

● Intel Core i5-10210U processor and NVIDIA GeForce MX250 graphics L78081-xxx

● Intel Core i5-10210U processor and NVIDIA GeForce MX130 graphics L78079-xxx

● Intel Core i3-10110U processor and NVIDIA GeForce MX130 graphics L78078-xxx

Before removing the system board, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 33).

2. Place the computer in Battery Safe mode (Battery Safe mode on page 33).

3. Remove the following components:

a. Bottom cover (Bottom cover on page 34).

b. Battery (Battery on page 36)

c. Fan (Fan on page 47)

When replacing the system board, be sure to remove the following components (as applicable) from the
defective system board and install on the replacement system board:

● Memory modules (Memory modules on page 37)

● WLAN/Bluetooth module (WLAN/Bluetooth combo card on page 39)

● M.2 solid-state drive (M.2 solid-state drive on page 43)

● Heat sink (Heat sink on page 48)

Remove the system board:

60 Chapter 5 Removal and replacement procedures for authorized service provider parts

1. Disconnect the following cables from the system board:

(1) Power connector cable

(2) Antennas from WWAN module (select models only)

(3) Speaker cable

(4) Antennas from WLAN module (select models only)

(5) Display cable (ZIF)

(6) USB cable from USB board (ZIF)

(7) Keyboard cable (ZIF)

(8) Card reader cable (ZIF) and tape

(9) Touchpad cable (ZIF)

(10) Keyboard backliight cable (ZIF)

(11) Fingerprint sensor cable (ZIF)

(12) Hard drive cable (ZIF)

2. Remove the four Phillips M2.0 × 4.0 screws (1) that secure the system board to the computer.

3. Remove the two Phillips M2.0 × 2.5 screws (2) that secure the system board to the computer.

4. Remove the bracket that covers the USB-Type C port (3).

Component replacement procedures 61

5. Remove the RJ-45 jack cover (4).

The USB bracket and RJ-45 jack cover are available in the Bracket Kit as spare part number L77264-001.

6. Rotate the right side of the system board upward (1).

7. Pull the system board away from the connectors on the side of the chassis to remove it from the

computer (2).

Reverse this procedure to install the system board.

62 Chapter 5 Removal and replacement procedures for authorized service provider parts

Display assembly

Before disassembling the display assembly, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 33).

2. Place the computer in Battery Safe mode (Battery Safe mode on page 33).

3. Remove the bottom cover (Bottom cover on page 34).

4. Remove the battery (Battery on page 36).

Disassemble the display assembly:

1. Remove the display assembly from the computer:

a. Disconnect the antenna cables from the WWAN module (1) and the WLAN module (2).

b. Disconnect the display cable from the system board ZIF connector (3).

c. Remove the four Torx T8 2.5 × 4.0 screws (1) that secure the display assembly to the computer.

Component replacement procedures 63

d. Open the display to an approximate 90° angle (2), and then separate the display from the

computer (3).

2. Flex the top (1) of the bezel, the inside edges of the left and right sides (2), and the bottom (3) of the

bezel until it disengages from the display enclosure.

64 Chapter 5 Removal and replacement procedures for authorized service provider parts

3. Remove the display bezel (4).

The bezel is available as spare part number L78090-001 for models without a camera, L78091-001 for
models with an HD camera, and L78092-001 for models with a HD + IR camera.

4. The display panel is secured to the display enclosure with tape that is installed under the left and right

sides of the panel. To remove the panel, use tweezers to grasp the end of the tape (1). While turning the
tweezers (2), wrap the tape around the tweezers (3) as you continue to pull the tape out from behind
the display panel. You must pull the tape multiple times before it is completely removed.

IMPORTANT: If the tape tears, do not attempt to pry the panel o the enclosure. Doing so might break

the panel.

The ends of the tape are accessible at both the top and bottom of the display panel.

To avoid tearing the tape, do not pull on it with the sharp end of tweezers.

Component replacement procedures 65

5. Rotate the display panel over and place next to the display enclosure (4).

Display panels are available as the following spare part numbers:

L78066-001: HD panel

L78067-001: FHD panel, nonprivacy

L78068-001: FHD panel, privacy

L78068-001: FHD panel, touch-on panel (TOP)

6. Lift the tape from the connector on the display panel (1), lift the locking lever (2), and then disconnect

the cable from the panel (3).

66 Chapter 5 Removal and replacement procedures for authorized service provider parts

7. Remove the panel (4).

8. Use the following steps to install a display panel:

a. Remove the backing from the bottom of the new tape to install in the display enclosure (1).

b. Locate the tape alignment marks, and then install the tape onto the left and right sides on the

inside of the enclosure (2).

c. Remove the backing from the top of the installed tape (3).

Component replacement procedures 67

d. Rotate the panel into place in the display enclosure.

9. If it is necessary to remove or replace the HD camera, disconnect the cable from the camera (1), and

then peel the silver tape up to remove the module from the enclosure (2).

The HD camera is available as spare part number L81889-001. The HD + IR camera is available as spare
part number L81890-001.

68 Chapter 5 Removal and replacement procedures for authorized service provider parts

10. If it is necessary to remove or replace the IR camera, disconnect the cable from the right (1) and left (2)

sides of the camera, and then peel the camera module up to remove it from the adhesive that secures it
to the enclosure (3) .

The HD+IR camera is available using spare part number L44582-001.

NOTE: You must remove the display assembly from the computer to remove the remaining display

subcomponents.

11. If it is necessary to remove the camera privacy cover, lift the cover straight up and o the display.

The camera privacy cover is available as spare part number L77237-001.

12. If it is necessary to remove the hinges from the display enclosure, remove the two Phillips broad head

M2.5 × 2.5 screws (1) and the Phillips M2.0 × 4.0 screw (2) from the bottom of each hinge.

Component replacement procedures 69

13. Remove the hinges from the enclosure (3).

The display hinges are available as spare part number L78093-001.

14. If it is necessary to replace the WLAN antennas, remove the cables from the clips in the bottom of the

enclosure (1), and then peel the antennas and remove them from the display enclosure (2).

WLAN antennas are available as spare part number L78070-001.

70 Chapter 5 Removal and replacement procedures for authorized service provider parts

15. If it is necessary to replace the WWAN antennas, remove the cables from the clips in the bottom of the

enclosure (1), and then peel the antennas and remove them from the display enclosure (2).

WWAN antennas are available as spare part number L78071-001.

16. If it is necessary to remove or replace the display/camera cable, use the following steps:

Touch displays

a. Rotate the WWAN antennas (1), and then disconnect the WWAN cable (2).

b. Disconnect the cable from the ZIF connector on both ends of the camera module (3).

Component replacement procedures 71

c. Pull the cable up to disengage it from the adhesive that secures it to the inside of the enclosure (4),

and then remove the cable from the enclosure (5).

The touch display cable is available as spare part number L78089-001.

Nontouch displays

a. Disconnect the cable from the ZIF connector on the camera module (1).

72 Chapter 5 Removal and replacement procedures for authorized service provider parts

b. Pull the cable up to disengage it from the adhesive that secures it to the inside of the enclosure (2),

and then remove the cable from the enclosure (3).

The nontouch display cable is available as spare part number L78088-001.

Reverse this procedure to reassemble the display assembly.

Component replacement procedures 73

Keyboard/top cover

The top cover with keyboard remains after removing all other spare parts from the computer.

The rst table provides the main spare part number for the keyboards. The second table provides the country
codes.

Table 5-18 Keyboard/top cover descriptions and part numbers

Description Spare part number

Top cover with keyboard, with backlight L65224-xx1

Top cover with keyboard, no backlight L65225-xx1

Top cover with keyboard, with backlight, privacy L79440-xx1

Table 5-19 Spare part country codes

For use in country
or region

Belgium -A41 Iceland -DD1 Slovenia -BA1

Brazil -201 India -D61 South Korea -AD1

Bulgaria -261 Israel -BB1 Spain -071

Chile -161 Italy -061 Switzerland -BG1

Czech Republic/Slovakia -FL1 Japan -291 Taiwan -AB1

Denmark, Finland, and
Norway

French Canada -DB1 Northern Africa -FP1 Turkey -141

France -051 Portugal -131 Ukraine -BD1

Germany -041 Russia -251 United Kingdom -031

Greece -151 Saudi Arabia -171 United States -001

Hungary -211

Spare part
number

-DH1 The Netherlands -B31 Thailand -281

For use in country
or region

Spare part
number

For use in country
or region

Spare part
number

74 Chapter 5 Removal and replacement procedures for authorized service provider parts

6 Computer Setup (BIOS), TPM, and HP Sure

Start

Using Computer Setup

Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and
output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup
includes settings for the types of devices installed, the startup sequence of the computer, and the amount of
system and extended memory.

NOTE: Use extreme care when making changes in Computer Setup. Errors can prevent the computer from

operating properly.

Starting Computer Setup

▲ Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup.

Navigating and selecting in Computer Setup

● To select a menu or a menu item, use the tab key and the keyboard arrow keys and then press enter, or

use a pointing device to select the item.

● To scroll up and down, select the up arrow or the down arrow in the upper-right corner of the screen, or

use the up arrow key or the down arrow key on the keyboard.

● To close open dialog boxes and return to the main Computer Setup screen, press esc, and then follow

the on-screen instructions.

To exit Computer Setup, choose one of the following methods:

● To exit Computer Setup menus without saving your changes, select Main, select Ignore Changes and

Exit, and then select Yes.

NOTE: If you are using arrow keys to highlight your choice, you must then press enter.

● To save your changes and exit Computer Setup menus, select Main, select Save Changes and Exit, and

then select Yes.

NOTE: If you are using arrow keys to highlight your choice, you must then press enter.

Your changes go into eect when the computer restarts.

Restoring factory settings in Computer Setup

NOTE: Restoring defaults will not change the hard drive mode.

To return all settings in Computer Setup to the values that were set at the factory, follow these steps:

1. Start Computer Setup. See Starting Computer Setup on page 75.

2. Select Main, select Apply Factory Defaults and Exit, and then select Yes.

NOTE: If you are using arrow keys to highlight your choice, you must then press enter.

Using Computer Setup 75

NOTE: On select products, the selections might display Restore Defaults instead of Apply Factory

Defaults and Exit.

Your changes go into eect when the computer restarts.

NOTE: Your password settings and security settings are not changed when you restore the factory settings.

Updating the BIOS

Updated versions of the BIOS might be available on the HP website.

Most BIOS updates on the HP website are packaged in compressed les called SoftPaqs.

Some download packages contain a le named Readme.txt, which contains information regarding installing
and troubleshooting the le.

Determining the BIOS version

To decide whether you need to update Computer Setup (BIOS), rst determine the BIOS version on your
computer.

You can access BIOS version information (also known as ROM date and System BIOS) by pressing fn+esc (if you
are already in Windows) or by using Computer Setup.

1. Start Computer Setup. See Starting Computer Setup on page 75.

2. Select Main, and then select System Information.

3. To exit Computer Setup menus without saving your changes, select Main, select Ignore Changes and

Exit, and then select Yes.

NOTE: If you are using arrow keys to highlight your choice, you must then press enter.

To check for later BIOS versions, see Downloading a BIOS update on page 76.

Downloading a BIOS update

IMPORTANT: To reduce the risk of damage to the computer or an unsuccessful installation, download and

install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do
not download or install a BIOS update while the computer is running on battery power, docked in an optional
docking device, or connected to an optional power source. During the download and installation, follow these
instructions:

Do not disconnect power on the computer by unplugging the power cord from the AC outlet.

Do not shut down the computer or initiate Sleep.

Do not insert, remove, connect, or disconnect any device, cable, or cord.

1. Type support in the taskbar search box, and then select the HP Support Assistant app.

– or –

Select the question mark icon in the taskbar.

2. Select Updates, and then select Check for updates and messages.

3. Follow the on-screen instructions.

4. At the download area, follow these steps:

76 Chapter 6 Computer Setup (BIOS), TPM, and HP Sure Start

a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your

computer. Make a note of the date, name, or other identier. You might need this information to
locate the update later, after it has been downloaded to your hard drive.

b. Follow the on-screen instructions to download your selection to the hard drive.

Make a note of the path to the location on your hard drive where the BIOS update is downloaded.
You will need to access this path when you are ready to install the update.

NOTE: If you connect your computer to a network, consult the network administrator before installing

any software updates, especially system BIOS updates.

BIOS installation procedures vary. Follow any instructions that are displayed on the screen after the download
is complete. If no instructions are displayed, follow these steps:

1. Type file in the taskbar search box, and then select File Explorer.

2. Select your hard drive designation. The hard drive designation is typically Local Disk (C:).

3. Using the hard drive path you recorded earlier, open the folder that contains the update.

4. Double-click the le that has an .exe extension (for example, lename.exe).

The BIOS installation begins.

5. Complete the installation by following the on-screen instructions.

NOTE: After a message on the screen reports a successful installation, you can delete the downloaded le

from your hard drive.

Changing the boot order using the f9 prompt

To dynamically choose a boot device for the current startup sequence, follow these steps:

1. Access the Boot Device Options menu:

● Turn on or restart the computer, and when the HP logo appears, press f9 to enter the Boot Device
Options menu.

2. Select a boot device, press enter, and then follow the on-screen instructions.

TPM BIOS settings (select products only)

IMPORTANT: Before enabling Trusted Platform Module (TPM) functionality on this system, you must ensure

that your intended use of TPM complies with relevant local laws, regulations and policies, and approvals or
licenses must be obtained if applicable. For any compliance issues arising from your operation or usage of
TPM that violates the previously mentioned requirement, you shall bear all the liabilities wholly and solely. HP
will not be responsible for any related liabilities.

TPM provides additional security for your computer. You can modify the TPM settings in Computer Setup
(BIOS).

NOTE: If you change the TPM setting to Hidden, TPM is not visible in the operating system.

To access TPM settings in Computer Setup:

1. Start Computer Setup. See Starting Computer Setup on page 75.

2. Select Security, select TPM Embedded Security, and then follow the on-screen instructions.

TPM BIOS settings (select products only) 77

Using HP Sure Start (select products only)

Select computer models are congured with HP Sure Start, a technology that monitors the computer's BIOS
for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start automatically restores
the BIOS to its previously safe state, without user intervention.

HP Sure Start is congured and already enabled so that most users can use the HP Sure Start default
conguration. Advanced users can customize the default conguration.

To access the latest documentation on HP Sure Start, go to http://www.hp.com/support. Select Find your
product, and then follow the on-screen instructions.

78 Chapter 6 Computer Setup (BIOS), TPM, and HP Sure Start

7 Using HP PC Hardware Diagnostics

Using HP PC Hardware Diagnostics Windows (select products only)

HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests to
determine whether the computer hardware is functioning properly. The tool runs within the Windows
operating system to diagnose hardware failures.

If HP PC Hardware Diagnostics Windows is not installed on your computer, rst you must download and install
it. To download HP PC Hardware Diagnostics Windows, see Downloading HP PC Hardware Diagnostics

Windows on page 79.

After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Help and
Support or HP Support Assistant.

1. To access HP PC Hardware Diagnostics Windows from HP Help and Support:

a. Select the Start button, and then select HP Help and Support.

b. Select HP PC Hardware Diagnostics Windows.

– or –

To access HP PC Hardware Diagnostics Windows from HP Support Assistant:

a. Type support in the taskbar search box, and then select the HP Support Assistant app.

– or –

Select the question mark icon in the taskbar.

b. Select Troubleshooting and xes.

c. Select Diagnostics, and then select HP PC Hardware Diagnostics Windows.

2. When the tool opens, select the type of diagnostic test that you want to run, and then follow the on-

screen instructions.

NOTE: To stop a diagnostic test, select Cancel.

When HP PC Hardware Diagnostics Windows detects a failure that requires hardware replacement, a 24-digit
Failure ID code is generated. The screen displays one of the following options:

● A Failure ID link is displayed. Select the link and follow the on-screen instructions.

● Instructions for calling support are displayed. Follow those instructions.

Downloading HP PC Hardware Diagnostics Windows

● The HP PC Hardware Diagnostics Windows downloading instructions are provided in English only.

● You must use a Windows computer to download this tool because only .exe les are provided.

Using HP PC Hardware Diagnostics Windows (select products only) 79

Downloading the latest HP PC Hardware Diagnostics Windows version

To download HP PC Hardware Diagnostics Windows, follow these steps:

1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.

2. Select Download HP Diagnostics Windows, and then select a location on your computer or a USB ash

drive.

The tool downloads to the selected location.

– or –

You can use the following steps to download the HP PC Hardware Diagnostics Windows from the Microsoft
Store:

1. Select the Microsoft app on your desktop or enter Microsoft Store in the taskbar search box.

2. Enter HP PC Hardware Diagnostics Windows in the Microsoft Store search box.

3. Follow the on-screen directions.

The tool downloads to the selected location.

Downloading HP Hardware Diagnostics Windows by product name or number (select products only)

NOTE: For some products, you might have to download the software to a USB ash drive by using the

product name or number.

To download HP PC Hardware Diagnostics Windows by product name or number, follow these steps:

1. Go to http://www.hp.com/support.

2. Select Get software and drivers, select your type of product, and then enter the product name or

number in the search box that is displayed.

3. In the Diagnostics section, select Download, and then follow the on-screen instructions to select the

specic Windows diagnostics version to be downloaded to your computer or USB ash drive.

The tool downloads to the selected location.

Installing HP PC Hardware Diagnostics Windows

To install HP PC Hardware Diagnostics Windows, follow these steps:

▲ Navigate to the folder on your computer or the USB ash drive where the .exe le downloaded, double-

click the .exe le, and then follow the on-screen instructions.

Using HP PC Hardware Diagnostics UEFI

NOTE: For Windows 10 S computers, you must use a Windows computer and a USB ash drive to download

and create the HP UEFI support environment because only .exe les are provided. For more information, see

Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive on page 81.

HP PC Hardware Diagnostics UEFI (Unied Extensible Firmware Interface) allows you to run diagnostic tests to
determine whether the computer hardware is functioning properly. The tool runs outside the operating
system so that it can isolate hardware failures from issues that are caused by the operating system or other
software components.

80 Chapter 7 Using HP PC Hardware Diagnostics

If your PC does not start in Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware
issues.

When HP PC Hardware Diagnostics UEFI detects a failure that requires hardware replacement, a 24-digit
Failure ID code is generated. For assistance in solving the problem:

▲ Select Contact HP, accept the HP privacy disclaimer, and then use a mobile device to scan the Failure ID

code that appears on the next screen. The HP Customer Support - Service Center page appears with your
Failure ID and product number automatically lled in. Follow the on-screen instructions.

– or –

Contact support, and provide the Failure ID code.

NOTE: To start diagnostics on a convertible computer, your computer must be in notebook mode, and you

must use the attached keyboard.

NOTE: If you need to stop a diagnostic test, press esc.

Starting HP PC Hardware Diagnostics UEFI

To start HP PC Hardware Diagnostics UEFI, follow these steps:

1. Turn on or restart the computer, and quickly press esc.

2. Press f2.

The BIOS searches three places for the diagnostic tools, in the following order:

a. Connected USB ash drive

NOTE: To download the HP PC Hardware Diagnostics UEFI tool to a USB ash drive, see

Downloading the latest HP PC Hardware Diagnostics UEFI version on page 81.

b. Hard drive

c. BIOS

3. When the diagnostic tool opens, select a language, select the type of diagnostic test you want to run,

and then follow the on-screen instructions.

Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive

Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive can be useful in the following situations:

● HP PC Hardware Diagnostics UEFI is not included in the preinstallation image.

● HP PC Hardware Diagnostics UEFI is not included in the HP Tool partition.

● The hard drive is damaged.

NOTE: The HP PC Hardware Diagnostics UEFI downloading instructions are provided in English only, and you

must use a Windows computer to download and create the HP UEFI support environment because only .exe
les are provided.

Downloading the latest HP PC Hardware Diagnostics UEFI version

To download the latest HP PC Hardware Diagnostics UEFI version to a USB ash drive:

1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.

2. Select Download HP Diagnostics UEFI, and then select Run.

Using HP PC Hardware Diagnostics UEFI 81

Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only)

NOTE: For some products, you might have to download the software to a USB ash drive by using the

product name or number.

To download HP PC Hardware Diagnostics UEFI by product name or number (select products only) to a USB
ash drive:

1. Go to http://www.hp.com/support.

2. Enter the product name or number, select your computer, and then select your operating system.

3. In the Diagnostics section, follow the on-screen instructions to select and download the specic UEFI

Diagnostics version for your computer.

Using Remote HP PC Hardware Diagnostics UEFI settings (select products only)

Remote HP PC Hardware Diagnostics UEFI is a rmware (BIOS) feature that downloads HP PC Hardware
Diagnostics UEFI to your computer. It can then execute the diagnostics on your computer, and it might upload
results to a precongured server. For more information about Remote HP PC Hardware Diagnostics UEFI, go to

http://www.hp.com/go/techcenter/pcdiags, and then select Find out more.

Downloading Remote HP PC Hardware Diagnostics UEFI

NOTE: HP Remote PC Hardware Diagnostics UEFI is also available as a SoftPaq that you can download to a

server.

Downloading the latest Remote HP PC Hardware Diagnostics UEFI version

To download the latest Remote HP PC Hardware Diagnostics UEFI version, follow these steps:

1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.

2. Select Download Remote Diagnostics, and then select Run.

Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number

NOTE: For some products, you might have to download the software by using the product name or number.

To download HP Remote PC Hardware Diagnostics UEFI by product name or number, follow these steps:

1. Go to http://www.hp.com/support.

2. Select Get software and drivers, select your type of product, enter the product name or number in the

search box that is displayed, select your computer, and then select your operating system.

3. In the Diagnostics section, follow the on-screen instructions to select and download the Remote UEFI

version for the product.

Customizing Remote HP PC Hardware Diagnostics UEFI settings

Using the Remote HP PC Hardware Diagnostics setting in Computer Setup (BIOS), you can perform the
following customizations:

82 Chapter 7 Using HP PC Hardware Diagnostics

● Set a schedule for running diagnostics unattended. You can also start diagnostics immediately in

interactive mode by selecting Execute Remote HP PC Hardware Diagnostics.

● Set the location for downloading the diagnostic tools. This feature provides access to the tools from the

HP website or from a server that has been precongured for use. Your computer does not require the
traditional local storage (such as a hard drive or USB ash drive) to run remote diagnostics.

● Set a location for storing the test results. You can also set the user name and password that you use for

uploads.

● Display status information about the diagnostics run previously.

To customize Remote HP PC Hardware Diagnostics UEFI settings, follow these steps:

1. Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup.

2. Select Advanced, and then select Settings.

3. Make your customization selections.

4. Select Main, and then Save Changes and Exit to save your settings.

Your changes take eect when the computer restarts.

Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) 83

8 Backing up, restoring, and recovering

This chapter provides information about the following processes, which are standard procedure for most
products:

● Backing up your personal information—You can use Windows tools to back up your personal

information (see Using Windows tools on page 84).

● Creating a restore point—You can use Windows tools to create a restore point (see Using Windows
tools on page 84).

● Creating recovery media (select products only)—You can use the HP Cloud Recovery Download Tool

(select products only) to create recovery media (see Using the HP Cloud Recovery Download Tool to

create recovery media (select products only) on page 84).

● Restoring and recovery—Windows oers several options for restoring from backup, refreshing the

computer, and resetting the computer to its original state (see Using Windows tools on page 84).

IMPORTANT: If you will be performing recovery procedures on a tablet, the tablet battery must be at least

70% charged before you start the recovery process.

IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before

beginning any recovery process.

Backing up information and creating recovery media

Using Windows tools

IMPORTANT: Windows is the only option that allows you to back up your personal information. Schedule

regular backups to avoid information loss.

You can use Windows tools to back up personal information and create system restore points and recovery
media.

NOTE: If computer storage is 32 GB or less, Microsoft System Restore is disabled by default.

For more information and steps, see the Get Help app.

1. Select the Start button, and then select the Get Help app.

2. Enter the task you want to perform.

NOTE: You must be connected to the Internet to access the Get Help app.

Using the HP Cloud Recovery Download Tool to create recovery media (select products only)

You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB ash drive.

For details:

▲ Go to http://www.hp.com/support, search for HP Cloud Recovery, and then select the result that

matches the type of computer that you have.

84 Chapter 8 Backing up, restoring, and recovering

NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to

http://www.hp.com/support, select your country or region, and then follow the on-screen instructions.

Restoring and recovery

Restoring, resetting, and refreshing using Windows tools

Windows oers several options for restoring, resetting, and refreshing the computer. For details, see Using

Windows tools on page 84.

Recovering using HP Recovery media

You can use HP Recovery media to recover the original operating system and software programs that were
installed at the factory. On select products, it can be created on a bootable USB ash drive using the HP Cloud
Recovery Download Tool. For details, see Using the HP Cloud Recovery Download Tool to create recovery

media (select products only) on page 84.

NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to

http://www.hp.com/support, select your country or region, and then follow the on-screen instructions.

To recover your system:

▲ Insert the HP Recovery media, and then restart the computer.

Changing the computer boot order

If your computer does not restart using the HP Recovery media, you can change the computer boot order. This
is the order of devices listed in BIOS where the computer looks for startup information. You can change the
selection to an optical drive or a USB ash drive, depending on the location of your HP Recovery media.

To change the boot order:

IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before

beginning these steps.

1. Insert the HP Recovery media.

2. Access the system Startup menu.

For computers or tablets with keyboards attached:

▲ Turn on or restart the computer or tablet, quickly press esc, and then press f9 for boot options.

For tablets without keyboards:

▲ Turn on or restart the tablet, quickly hold down the volume up button, and then select f9.

‒ or –

Turn on or restart the tablet, quickly hold down the volume down button, and then select f9.

3. Select the optical drive or USB ash drive from which you want to boot, and then follow the on-screen

instructions.

Restoring and recovery 85

Using HP Sure Recover (select products only)

Select computer models are congured with HP Sure Recover, a PC OS recovery solution built into the
hardware and rmware. HP Sure Recover can fully restore the HP OS image without installed recovery
software.

Using HP Sure Recover, an administrator or user can restore the system and install:

● Latest version of the operating system

● Platform-specic device drivers

●

Software applications, in the case of a custom image

To access the latest documentation for HP Sure Recover, go to http://www.hp.com/support. Select Find your
product, and then follow the on-screen instructions.

86 Chapter 8 Backing up, restoring, and recovering

9 Specications

Computer specications

Table 9-1 Computer specications

Metric U.S.

Dimensions

Depth 237.70 mm 9.36 in

Width 324.20 mm 12.76 in

Height 17.95 mm 0.71 in

Weight

M.2 SSD models 1.6 kg 3.53 lbs

Hard drive models 1.7 kg 3.75 lbs

Input power

Operating voltage 19.0 V dc @ 4.74 A – 90 W or 18.5 V dc @ 3.5 A - 65 W

Operating current 4.74 A or 3.5 A

Temperature

Operating (not writing to optical disc) 0°C to 35°C 32°F to 95°F

Operating (writing to optical disc) 5°C to 35°C 41°F to 95°F

Nonoperating –20°C to 60°C –4°F to 140°F

Relative humidity

Operating 10% to 90%

Nonoperating 5% to 95%

Maximum altitude (unpressurized)

Operating (14.7 to 10.1 psia) –15 m to 3,048 m –50 ft to 10,000 ft

Nonoperating (14.7 to 4.4 psia) –15 m to 12,192 m –50 ft to 40,000 ft

Shock

Operating 125 g, 2 ms, half-sine

Nonoperating 200 g, 2 ms, half-sine

NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The computer operates well within this range

of temperatures.

Computer specications 87

35.6 cm (14.0 in) display specications

Table 9-2 Display specications

Metric U.S.

Active diagonal size 35.6 cm 14.0 in

Resolution 1366 × 768 (HD)

1920 × 1080 (FHD)

Surface treatment Antiglare

Brightness 220 nits (HD panels)

250 nits (FHD, nonprivacy panels)

1000 nits (FHD, privacy panels)

Viewing angle SVA (HD)

UWVA (FHD)

Backlight LED

Display panel interface eDP

Hard drive specications

Table

9-3 Hard drive specications

1 TB* 500 GB*

Dimensions

Height 7.0 mm 7.0 mm

Width 70 mm 70 mm

Weight 115 g 101 g or 95 g

Interface type SATA SATA

Transfer rate 100 MB/s 100 MB/s

Security ATA security ATA security

Seek times (typical read, including setting)

Single track 1.4 ms 3 ms

Average 10 ms 13 ms

Maximum 12 ms 24 ms

Logical blocks 1,938,921,461 1,048,576,000

Disc rotational speed 5400 rpm 7200 rpm or 5400 rpm

Operating temperature 0°C to 70°C (32°F to 158°F)

*1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. Actual drive specications may
dier slightly.

NOTE: Certain restrictions and exclusions apply. Contact technical support for details.

88 Chapter 9 Specications

Solid-state drive specications

Table 9-4 Solid-state drive specications

128 GB* 256 GB* 512 GB*

Height 1.0 mm 1.0 mm 1.0 mm

Length 50.8 mm 50.8 mm 50.8 mm

Width 28.9 mm 28.9 mm 28.9 mm

Weight < 10 g < 10 g < 10 g

Transfer rate

Sequential read up to 2150 MB/s up to 2150 MB/s up to 2150 MB/s

Random read Up to 300,000 IOPs Up to 300,000 IOPs Up to 300,000 IOPs

Sequential write up to 1260 MB/s up to 1550 MB/s up to 1550 MB/s

Random write Up to 100,000 IOPs Up to 100,000 IOPs Up to 100,000 IOPs

Interface type SATA-3 PCIe PCIe

Ready time, maximum (to not busy) 1.0 ms < 1.0 ms < 1.0 ms

Access times, logical 0.1 ms 0.1 ms 0.1 ms

Total logical sectors 234,441,648 468,883,296 1,000,215,216

Operating temperature 0°C to 70°C (32°F to 158°F)

*1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. Actual drive specications may
dier slightly.

NOTE: Certain restrictions and exclusions apply. Contact technical support for details.

Solid-state drive specications 89

10 Statement of memory volatility

The purpose of this chapter is to provide general information regarding nonvolatile memory in HP Business
computers. This chapter also provides general instructions for restoring nonvolatile memory that can contain
personal data after the system has been powered o and the hard drive has been removed.

HP Business computer products that use Intel®-based or AMD®-based system boards contain volatile DDR
memory. The amount of nonvolatile memory present in the system depends upon the system
Intel-based and AMD-based system boards contain nonvolatile memory subcomponents as originally shipped
from HP, assuming that no subsequent modications have been made to the system and assuming that no
applications, features, or functionality have been added to or installed on the system.

Following system shutdown and removal of all power sources from an HP Business computer system,
personal data can remain on volatile system memory (DIMMs) for a nite period of time and will also remain
in nonvolatile memory. Use the steps to remove personal data from the computer, including the nonvolatile
memory found in Intel-based and AMD-based system boards.

NOTE: If your tablet has a keyboard base, connect to the keyboard base before beginning steps in this

chapter.

Current BIOS steps

1. Follow steps (a) through (l) to restore the nonvolatile memory that can contain personal data. Restoring

or reprogramming nonvolatile memory that does not store personal data is neither necessary nor
recommended.

conguration.

a. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”

message is displayed at the bottom of the screen.

NOTE: If the system has a BIOS administrator password, enter the password at the prompt.

b. Select Main, select Apply Factory Defaults and Exit, and then select Yes to load defaults.

The computer reboots.

c. During the reboot, press esc while the “Press the ESC key for Startup Menu” message is displayed

at the bottom of the screen.

NOTE: If the system has a BIOS administrator password, enter the password at the prompt.

d. Select the Security menu, select Restore Security Settings to Factory Defaults, and then select

Yes to restore security level defaults.

The computer reboots.

e. During the reboot, press esc while the “Press the ESC key for Startup Menu” message is displayed

at the bottom of the screen.

NOTE: If the system has a BIOS administrator password, enter the password at the prompt.

f. If an asset or ownership tag is set, select the Security menu and scroll down to the Utilities menu.

Select System IDs, and then select Asset Tracking Number. Clear the tag, and then make the
selection to return to the prior menu.

90 Chapter 10 Statement of memory volatility

g. If a DriveLock password is set, select the Security menu, and scroll down to Hard Drive Utilities

under the Utilities menu. Select Hard Drive Utilities, select DriveLock, then clear the check box
for DriveLock password on restart. Select OK to proceed.

h. Select the Main menu, and then select Reset BIOS Security to factory default. Click Yes at the

warning message.

The computer reboots.

i. During the reboot, press esc while the “Press the ESC key for Startup Menu” message is displayed

at the bottom of the screen.

NOTE: If the system has a BIOS administrator password, enter the password at the prompt.

j. Select the Main menu, select Apply Factory Defaults and Exit, select Yes to save changes and exit,

and then select Shutdown.

k. Reboot the system. If the system has a Trusted Platform Module (TPM), ngerprint reader, or both,

one or two prompts will appear—one to clear the TPM and the other to Reset Fingerprint Sensor.
Press or tap f1 to accept or f2 to reject.

l. Remove all power and system batteries for at least 24 hours.

2. Complete one of the following:

● Remove and retain the storage drive.

– or –

● Clear the drive contents by using a third-party utility designed to erase data from an SSD.

– or –

● Clear the contents of the drive by using the following BIOS Setup Secure Erase command option
steps:

IMPORTANT: If you clear data using Secure Erase, it cannot be recovered.

a. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”

message is displayed at the bottom of the screen.

b. Select the Security menu and scroll down to the Utilities menu.

c. Select Hard Drive Utilities.

d. Under Utilities, select Secure Erase, select the hard drive storing the data you want to clear, and

then follow the on-screen instructions to continue.

– or –

● Clear the contents of the drive using the following Disk Sanitizer commands steps:

IMPORTANT: If you clear data using Disk Sanitizer, it cannot be recovered.

NOTE: The amount of time it takes for Disk Sanitizer to run can take several hours. Plug the computer

into an AC outlet before starting.

a. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”

message is displayed at the bottom of the screen.

b. Select the Security menu and scroll down to the Utilities menu.

91

c. Select Hard Drive Utilities.

d. Under Utilities, select Disk Sanitizer, select the hard drive storing the data you want to clear, and

then follow the on-screen instructions to continue.

Nonvolatile memory usage

Table 10-1 Troubleshooting steps for nonvolatile memory usage

Nonvolatile
memory type Amount (Size)

HP Sure Start ash
(select models
only)

Real Time Clock
(RTC) battery
backed-up CMOS
conguration
memory

8 MB No Yes Provides

256 bytes No Yes Stores system

Does this
memory
store
customer
data?

Does this
memory
retain data
when power
is removed?

What is the
purpose of this
memory?

protected
backup of
critical System
BIOS code, EC
rmware, and
critical
computer
conguration
data for select
platforms that
support HP
Sure Start.

For more
information,
see Using HP

Sure Start
(select models
only)
on page 95.

date and time
and noncritical
data.

How is data entered into this
memory?

Data cannot be written to this
device via the host processor.
The content is managed
solely by the HP Sure Start
Embedded Controller.

RTC battery backed-up CMOS
is programmed using
Computer Setup (BIOS), or by
changing the Microsoft®
Windows date & time.

How is this memory
write-protected?

This memory is protected
by the HP Sure Start
Embedded Controller.

This memory is not write­protected.

Controller (NIC)
EEPROM

DIMM Serial
Presence Detect
(SPD)
conguration data

64 KB (not
customer
accessible)

256 bytes per
memory
module, 128
bytes
programmable
(not customer
accessible)

No Yes Stores NIC

No Yes Stores memory

92 Chapter 10 Statement of memory volatility

conguration
and NIC

rmware.

module
information.

NIC EEPROM is programmed
using a utility from the NIC
vendor that can be run from
DOS.

DIMM SPD is programmed by
the memory vendor.

A utility must be used to
write data to this memory
and is available from the
NIC vendor. Writing data
to this ROM in an
inappropriate manner will
render the NIC non­functional.

Data cannot be written to
this memory when the
module is installed in a
computer. The specic
write-protection method
varies by memory vendor.