HP ProBook 4310s Notebook PC
HP ProBook 4311s Notebook PC
(People’s Republic of
China only)
Maintenance and Service Guide
Document Part Number: 531680-001
August 2009
This guide is a troubleshooting reference used for maintaining and servicing the computer. It provides
comprehensive information on identifying computer features, components, and spare parts; troubleshooting
computer problems; and performing computer disassembly procedures.
Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel, Celeron, and Core are
trademarks of Intel Corporation in the U.S. and other countries. Microsoft, Windows, and Windows Vista are U.S. registered trademarks
of Microsoft Corporation. SD Logo is a trademark of its proprietor.
The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in
the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an
additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
First Edition: August 2009
Document Part Number: 531680-001
Safety warning notice
WARNING: To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly
Å
on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface,
such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow
the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the
AC adapter comply with the user-accessible surface temperature limits defined by the International Standard for Safety of
Information Technology Equipment (IEC 60950).
AC adapter
Battery (system)
Hard drive
Keyboard
Memory modules
Optical drive
SIM
WLAN module
WWAN module
999
999
999
999
1–8Maintenance and Service Guide
Display
Your computer may look slightly different from the illustration in this section.
✎
2
External component identification
ItemComponentDescription
(1)Internal display switchTurns off the display if the display is closed while the power is on.
(2)WWAN antennas (2)*Send and receive wireless signals to communicate with wireless wide-area
networks (WWAN).
(3)Internal microphones (2)Record sound.
(4)WLAN antennas (2)*Send and receive wireless signals to communicate with wireless local area
networks (WLAN).
(5)Webcam light (select models only)On: The webcam is in use.
(6)Webcam (select models only)Records audio and video and captures still photographs.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around
the antennas free from obstructions.
To see wireless regulation notices, refer to the section of the
country or region. These notices are located in Help and Support.
Maintenance and Service Guide2–1
Regulatory, Safety and Environmental Notices
that applies to your
External component identification
Top components
Buttons and fingerprint reader
ItemComponentDescription
(1)Speakers (2)Produce sound.
(2)Info Center/QuickLook buttonLaunches Info Center or QuickLook.
(3)Wireless buttonTurns the wireless feature on or off but does not establish a
wireless connection.
You must set up or access a wireless network to establish a
✎
wireless connection.
(4)Volume mute buttonMutes and restores speaker sound.
(5)Volume scroll zoneAdjusts speaker volume. Slide your finger to the left to decrease volume and
to the right to increase volume. You can also press the left side of the volume
slider to decrease volume, or press the right side of the volume slider to
increase volume.
(Continued)
2–2Maintenance and Service Guide
External component identification
ItemComponentDescription
(6)Power button■ When the computer is off, press the button to turn on the computer.
■ When the computer is on, press the button to shut down the computer.
■ When the computer is in the Sleep state (Standby in Windows XP),
press the button briefly to exit Sleep (Standby).
■ When the computer is in Hibernation, press the button briefly to
exit Hibernation.
If the computer has stopped responding and Windows shutdown procedures
are ineffective, press and hold the power button for at least 5 seconds to turn
off the computer.
To learn more about your power settings:
■ In Windows Vista: Select Start > Control Panel > System and
Maintenance > Power Options.
■ In Windows XP: Select Start > Control Panel > Performance and
Maintenance > Power Options.
(7)Fingerprint reader
(select models only)
Allows a fingerprint logon to Windows instead of a password logon.
Maintenance and Service Guide2–3
External component identification
Keys
Your computer may look slightly different from the illustration in this section.
✎
ItemComponentDescription
(1)esc keyDisplays system information when pressed in combination with the fn key.
(2)fn keyExecutes frequently used system functions when pressed in combination with
a function key or the esc key.
(3)Windows logo keyDisplays the Windows Start menu.
(4)Windows applications keyDisplays a shortcut menu for items beneath the pointer.
(5)Embedded numeric keypad keysCan be used like the keys on an external numeric keypad.
(6)Function keysExecute frequently used system functions when pressed in combination with
the fn key.
2–4Maintenance and Service Guide
Lights
✎
External component identification
Your computer may look slightly different from the illustration in this section.
ItemComponentDescription
(1)Caps lock lightOn: Caps lock is on.
(2)Info Center/QuickLook light■ On: The computer is on.
■ Blinking (5 times):
❐ When the computer is on, press the button to launch Info Center.
❐ When the computer is off or in Hibernation, press the button to launch
QuickLook.
■ Off: The computer is off or in the Sleep (Standby in Windows XP) or
Hibernation state.
(3)Wireless light■ Blue: An integrated wireless device, such as a WLAN device and/or a
Bluetooth device, is on.
■ Amber: All wireless devices are off.
(4)Volume mute light■ Turquoise: Computer sound is on.
■ Amber: Computer sound is off.
(5)Volume down lightBlinking: The volume scroll zone is being used to decrease speaker volume.
(6)Volume up lightBlinking: The volume scroll zone is being used to increase speaker volume.
(7)Power light■ On: The computer is on.
■ Blinking: The computer is in the Sleep state (Standby in Windows XP).
■ Off: The computer is off or in Hibernation.
Maintenance and Service Guide2–5
External component identification
Pointing devices
ItemComponentDescription
(1)TouchPad*Moves the pointer and selects or activates items on the screen.
(2)Left TouchPad button*Functions like the left button on an external mouse.
(3)TouchPad scroll zoneScrolls up or down.
(4)Right TouchPad button*Functions like the right button on an external mouse.
*This table describes factory settings. To view or change pointing device preferences:
■ For Windows Vista: Select Start > Control Panel > Hardware and Sound > Mouse.
■ For Windows XP: Select Start > Control Panel > Printers and Other Hardware > Mouse.
2–6Maintenance and Service Guide
Front components
ItemComponentDescription
(1)Drive light■ Blinking turquoise: The hard drive or optical drive is being accessed.
(2)SD Card ReaderSupports the following optional digital card formats:
(3)Audio-out (headphone) jackProduces sound when connected to optional powered stereo speakers,
External component identification
■ Amber: HP 3D DriveGuard has temporarily parked the hard drive.
■ MultiMediaCard
■ MultiMediaCard Plus
■ Secure Digital Memory Card
■ Secure Digital High Capacity Memory Card
headphones, ear buds, a headset, or television audio.
When a device is connected to the headphone jack, the computer
✎
speakers are disabled.
(4)Audio-in (microphone) jackConnects an optional computer headset microphone, stereo array
(4)External monitor portConnects an external VGA monitor or projector.
(5)VentEnables airflow to cool internal components.
(6)RJ-45 (network) jackConnects a network cable.
The computer fan starts up automatically to cool internal components
✎
and prevent overheating. It is normal for the internal fan to cycle on and
off during routine operation.
(7)Security cable slotAttaches an optional security cable to the computer.
The security cable is designed to act as a deterrent, but it may not
✎
prevent the computer from being mishandled or stolen.
2–8Maintenance and Service Guide
Left-side components
ItemComponentDescription
(1)Battery light■ Amber: A battery is charging.
External component identification
■ Turquoise: A battery is close to full charge capacity.
■ Blinking amber: A battery that is the only available power source has
reached a low battery level. When the battery reaches a critical battery
level, the battery light begins blinking rapidly.
■ Off: If the computer is plugged into an external power source, the light turns
off when all batteries in the computer are fully charged. If the computer is
not plugged into an external power source, the light stays off until the
battery reaches a low battery level.
(2)Power connectorConnects an AC adapter.
(3)Optical drive (select models only)Reads optical discs and, on select models, also writes to optical discs.
(4)RJ-11 (modem) jack
(select models only)
(5)USB ports (2)Connect optional USB devices.
Connects a modem cable.
Maintenance and Service Guide2–9
External component identification
Bottom components
ItemComponentDescription
(1)SIM slot (select models only)Contains a wireless subscriber identity module (SIM). The SIM slot is located
inside the battery bay.
(2)Hard drive bayHolds the hard drive and a Bluetooth device.
(3)Memory module compartmentContains the memory module slots and a wireless LAN module slot.
To prevent an unresponsive system and the display of a warning
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message, replace the WLAN module with only a module authorized for
use in the computer by the governmental agency that regulates
wireless devices in your country or region. If you replace the module
and then receive a warning message, remove the module to restore
computer functionality, and then contact technical support through Help
and Support.
(4)Vents (3)Enable airflow to cool internal components.
The computer fan starts up automatically to cool internal components
✎
and prevent overheating. It is normal for the internal fan to cycle on and
off during routine operation.
(5)Battery release latchReleases the battery from the battery bay.
(6)Battery bayHolds the battery.
2–10Maintenance and Service Guide
Service tag
When ordering parts or requesting information, provide the computer serial number and model number provided on
the service tag.
3
Illustrated parts catalog
ItemComponentDescription
(1)Product nameThis is the product name affixed to the front of the computer.
(2)Serial number (s/n)This is an alphanumeric identifier that is unique to each product.
(3)Part number/Product number (p/n)This number provides specific information about the product’s
hardware components. The part number helps a service
technician determine what components and parts are needed.
(4)Model descriptionThis is the alphanumeric identifier used to locate documents,
drivers, and support for the computer.
(5)Warranty periodThis number describes the duration of the warranty period for
the computer.
Maintenance and Service Guide3–1
Illustrated parts catalog
Computer major components
3–2Maintenance and Service Guide
Illustrated parts catalog
ItemDescriptionSpare part number
(1)13.3-in, LED, HD display assembly (includes 2 WLAN antenna transceivers and cables, nameplate, and logo):
■ AntiGlare display assembly with webcam and 2 WWAN antennas in black trim577173-001
■ AntiGlare display assembly with webcam and 2 WWAN antennas in red trim577182-001
■ AntiGlare display assembly with webcam in black trim577174-001
■ AntiGlare display assembly with webcam in red trim577183-001
■ AntiGlare display assembly without webcam in black trim577172-001
■ AntiGlare display assembly without webcam in red trim577181-001
■ 1366 × 768 BrightView display assembly with webcam and 2 WWAN antennas in
black trim
■ 1366 × 768 BrightView display assembly with webcam and 2 WWAN antennas in red trim 577185-001
■ 1366 × 768 BrightView display assembly with webcam in black trim577175-001
■ 1366 × 768 BrightView display assembly with webcam in red trim577184-001
■ 1366 × 768 BrightView display assembly without webcam in black trim577177-001
■ 1366 × 768 BrightView display assembly without webcam in red trim577186-001
■ 1280 × 720 BrightView display assembly with webcam and 2 WWAN antennas in
black trim
■ 1280 × 720 BrightView display assembly with webcam and 2 WWAN antennas in red trim 583091-001
■ 1280 × 720 BrightView display assembly with webcam in black trim577179-001
■ 1280 × 720 BrightView display assembly with webcam in red trim577188-001
■ 1280 × 720 BrightView display assembly without webcam in black trim577178-001
■ 1280 × 720 BrightView display assembly without webcam in red trim577187-001
See “Display assembly subcomponents” on page 3-10 for display assembly internal component spare
✎
part information.
(2)Switch cover (includes LED board and cable):
■ In black trim577207-001
■ In red trim577208-001
577176-001
583090-001
(3)Speakers (include cables)577215-001
(4)Keyboard (includes keyboard cable):
■ For use in Belgium577205-A41
■ For use in Brazil577205-201
■ For use in Bulgaria577205-261
■ For use in the Czech Republic577205-221
■ For use in Denmark577205-081
■ For use in France577205-051
■ For use in French Canada577205-121
■ For use in Germany577205-041
■ For use in Greece577205-DJ1
■ For use in Hungary577205-211
(Continued)
Maintenance and Service Guide3–3
Illustrated parts catalog
ItemDescriptionSpare part number
(4)Keyboard
■ For use in Iceland577205-DD1
■ For use in Israel577205-BB1
■ For use in Italy577205-061
■ For use in Japan577205-291
■ For use in Latin America577205-161
■ For use in the Netherlands577205-B31
■ For use in Norway577205-091
■ For use in Portugal577205-131
■ For use in Russia577205-251
■ For use in Saudi Arabia577205-171
■ For use in Slovakia577205-231
■ For use in Slovenia577205-BA1
■ For use in South Korea577205-AD1
■ For use in Spain577205-071
■ For use in Sweden and Finland577205-B71
■ For use in Switzerland577205-BG1
■ For use in Taiwan577205-AB1
(continued)
:
■ For use in Thailand577205-281
■ For use in Turkey577205-141
■ For use in the United Kingdom577205-031
■ For use in the United States577205-001
(5a)Palm rest (included with top cover spare part kit)
(5b)Top cover (includes palm rest, TouchPad button board and cable, and TouchPad board and cable):
■ For use only on computer models equipped with fingerprint reader in black trim (includes
fingerprint reader board and cable)
■ For use only on computer models equipped with fingerprint reader in red trim (includes
fingerprint reader board and cable)
■ For use only on computer models not equipped with fingerprint reader in black trim577217-001
■ For use only on computer models not equipped with fingerprint reader in red trim577219-001
(6)Bluetooth module537921-001
The Bluetooth module spare part kit does not include a Bluetooth module cable. The Bluetooth module cable is
✎
included in the Cable Kit, spare part number 577214-001.
Plastics Kit, includes:577211-001
(7a)ExpressCard slot bezel
(7b)SD Card Reader slot bezel
(7c)Hard drive cover
577216-001
577218-001
(7d)Memory/wireless module compartment cover
See “Plastics Kit” on page 3-12 for more Plastics Kit spare part information.
✎
(Continued)
3–4Maintenance and Service Guide
Illustrated parts catalog
ItemDescriptionSpare part number
Cable Kit, includes:577214-001
(8a)Modem module cable (includes RJ-11 connector)
(8b)Bluetooth module cable
(8c)Power connector cable
(8d)Network cable (includes RJ-45 connector)
See “Cable Kit” on page 3-9 for more Cable Kit spare part information.
✎
(9)USB board (includes cable)577659-001
(10)Modem module:
The modem module spare part kit does not include a modem module cable. The modem module cable is
✎
included in the Cable Kit, spare part number 577214-001.
■ For use in all countries and regions except Australia and New Zealand510100-001
■ For use only in Australia and New Zealand510100-011
(11)Power button board (includes two cables):
■ For use only on computer models equipped with WWAN capability (includes SIM slot)577662-001
■ For use only on computer models not equipped with WWAN capability577661-001