Hp 410 User Manual

HP Ink Tank Wireless 410 series

Table of contents

1 HP Ink Tank Wireless 410 series Help ............................................................................................................... 1

2 Get started .................................................................................................................................................... 2

Printer parts ........................................................................................................................................................... 3

Get to know the ink tank system ........................................................................................................................... 5

Control panel features ........................................................................................................................................... 6

Control panel lights and display icons status ....................................................................................................... 8

Load media .......................................................................................................................................................... 18

Change the default paper size detected by printer ............................................................................................. 22

Load an original on the scanner glass ................................................................................................................. 23

Paper basics ......................................................................................................................................................... 24

Open the HP printer software (Windows) ............................................................................................................ 26

Use the HP Smart app to print, scan, and troubleshoot from an iOS, Android, or Windows 10 device ............. 27

Sleep mode .......................................................................................................................................................... 28

Quiet Mode ........................................................................................................................................................... 29

Auto-O ............................................................................................................................................................... 30

3 Print ........................................................................................................................................................... 31

Print using the HP Smart app .............................................................................................................................. 32

Print from your computer .................................................................................................................................... 33

Print with mobile devices .................................................................................................................................... 38

Tips for print success ........................................................................................................................................... 39

4 Use Web Services ......................................................................................................................................... 42

What are Web Services? ....................................................................................................................................... 43

Set up Web Services ............................................................................................................................................. 44

Print with HP ePrint ............................................................................................................................................. 45

Use the HP Connected website ............................................................................................................................ 46

Remove Web Services .......................................................................................................................................... 47

ENWW iii

5 Copy and scan .............................................................................................................................................. 48

Copy documents .................................................................................................................................................. 49

Scan using the HP Smart app .............................................................................................................................. 50

Scan using the HP printer software ..................................................................................................................... 52

Scan using Webscan ............................................................................................................................................ 56

Tips for copy and scan success ............................................................................................................................ 57

6 Manage ink and printhead ............................................................................................................................ 58

Ink levels .............................................................................................................................................................. 59

Rell ink tanks ..................................................................................................................................................... 60

Order ink supplies ................................................................................................................................................ 63

Print with black ink only ...................................................................................................................................... 64

Tips for working with ink and printhead ............................................................................................................. 65

Move printer ......................................................................................................................................................... 66

7 Connect your printer .................................................................................................................................... 67

Connect your printer to a wireless network with a router .................................................................................. 68

Connect wirelessly to the printer without a router ............................................................................................. 71

Connect your printer by using the HP Smart app ................................................................................................ 74

Wireless settings ................................................................................................................................................. 75

Connect your printer to your computer with a USB cable (non-network connection) ....................................... 76

Change from a USB connection to a wireless network ....................................................................................... 77

Advanced printer management tools (for networked printers) ......................................................................... 78

Tips for setting up and using a networked printer ............................................................................................. 80

8 Solve a problem ........................................................................................................................................... 81

Jams and paper-feed issues ................................................................................................................................ 82

Printhead issues .................................................................................................................................................. 89

Printing issues ..................................................................................................................................................... 95

Copy issues ........................................................................................................................................................ 104

Scan issues ........................................................................................................................................................ 105

Network and connection issues ........................................................................................................................ 106

Get help from the HP Smart app ....................................................................................................................... 108

Printer hardware issues ..................................................................................................................................... 109

Control panel error codes .................................................................................................................................. 110

HP support ......................................................................................................................................................... 111

Appendix A Technical information ................................................................................................................. 113

HP Company notices .......................................................................................................................................... 114

Specications ..................................................................................................................................................... 115

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Regulatory notices ............................................................................................................................................. 117

Environmental product stewardship program .................................................................................................. 124

Index ........................................................................................................................................................... 131

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vi ENWW

1 HP Ink Tank Wireless 410 series Help

Learn how to use your printer.

●

Get started on page 2

●

Print on page 31

●

Use Web Services on page 42

●

Copy and scan on page 48

●

Manage ink and printhead on page 58

●

Connect your printer on page 67

●

Solve a problem on page 81

●

Technical information on page 113

ENWW 1

2 Get started

●

Printer parts

●

Get to know the ink tank system

●

Control panel features

●

Control panel lights and display icons status

●

Load media

●

Change the default paper size detected by printer

●

Load an original on the scanner glass

●

Paper basics

●

Open the HP printer software (Windows)

●

Use the HP Smart app to print, scan, and troubleshoot from an iOS, Android, or Windows 10 device

●

Sleep mode

●

Quiet Mode

●

Auto-O

2 Chapter 2 Get started ENWW

Printer parts

1 Paper-width guide

2 Input tray

3 Input tray shield

4 Scanner lid

5 Scanner glass

6 Output tray extender (also referred to as the tray extender)

7 Output tray

8 Front door

9 Ink tank

10 Ink tank caps

11 Ink tank lid

12 Control panel

13 Printhead access door

14 Printheads

15 Printhead latch

ENWW Printer parts 3

16 Power connection

17 USB port

4 Chapter 2 Get started ENWW

Get to know the ink tank system

Term Denition

Printheads The printheads are the components in the print mechanism that apply ink to the paper. There are two

printheads: a black ink printhead and a tri-color ink printhead.

CAUTION: After the printheads are installed and primed with ink, do not open the printhead latch unless

you are installing new printheads or moving the printer outside your home or oice.

Printhead latch The printhead latch on the carriage secures the printheads in the carriage. Make sure the printhead latch is

properly closed to avoid problems such as carriage jams.

CAUTION: After the printheads are installed and primed with ink, do not open the printhead latch unless

you are installing new printheads or moving the printer outside your home or oice.

Ink tanks Ink tanks are external ink reservoirs located at the right side of the printer. There are four ink tanks. Each

ink tank corresponds to an individual color: black, cyan, magenta, and yellow.

Ink tank caps Ink tank caps are rubber plugs that seal each ink tank.

Priming Priming is the process of lling the ink supply tubes that run between the ink tanks and the printheads.

This process occurs when you install new printheads and start the priming process from the control panel.
For more information about priming, see Printhead priming and alignment icons on page 12.

Alignment Alignment is a process of aligning the printheads to improve print quality. For more information about

alignment, see Printhead priming and alignment icons on page 12.

ENWW Get to know the ink tank system 5

Control panel features

Overview of buttons and lights

Feature Description

1 Control Panel Display : Indicates number of copies, printhead priming status, media errors, wireless status

and signal strength, Wi-Fi Direct status, and printhead problems.

2 Cancel button: Stops the current operation.

3 Wireless button: Turns on or o the printer wireless capabilities.

Wireless light: Indicates whether the printer is connected to a wireless network.

4 Wi-Fi Direct button: Turns on or o Wi-Fi Direct.

Wi-Fi Direct light: Indicates the on or o status of Wi-Fi Direct.

5 Color Copy button: Starts a color copy job. To increase the number of color copies, press the button

multiple times. Copying will start two seconds after the last button press.

NOTE: You can generate a print quality diagnostics report by pressing and holding the Color Copy button

for three seconds.

6 Power button: Turns the printer on or o.

7 Printhead Alert light: Indicates printhead problems.

8 Resume button: Resumes a job after a disruption (for example, after loading paper or clearing a paper jam).

Resume light: Indicates the printer is in a warning or error state.

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Feature Description

9 Information button: Prints out a printer information page. Press the button in combination with the

Wireless button, the Wi-Fi Direct button, or the HP ePrint button to get more specic help pages tied to

each of those buttons.

10 HP ePrint button: Turns HP ePrint on or o.

HP ePrint light: Indicates the on or o status of HP ePrint. A blinking light indicates a problem with the

connection to Web Services.

11 Black Copy button: Starts a black-and-white copy job. To increase the number of black-and-white copies,

press the button multiple times. Copying will start two seconds after the last button press.

Control panel display icons

Icon Description

Number of copies icon: Shows the number of copies when you are copying documents, changes to the

letter P when the printer needs priming, and alternates between the letter E and a number when the
printer is in an error state.

Error icon: Indicates an error.

Paper Error icon: Indicates a paper-related error.

Wireless status icons: Show the status of a wireless connection.

The wireless status icons consist of three icons, the Wireless icon ( ), the Wireless Attention icon

( ), and the Signal Bars icon ( ).

Wi-Fi Direct icon: Indicates Wi-Fi Direct is on or is in the process of being connected.

Printhead icons: The left printhead icon ashing shows an error related to the tri-color printhead, and

the right icon ashing shows an error related to the black printhead.

ENWW Control panel features 7

Control panel lights and display icons status

●

Power button light

●

Wireless light and icons

●

Wi-Fi Direct light and icon

●

HP ePrint light

●

Printhead icons and Printhead Alert light

●

Printhead priming and alignment icons

●

Error icon, Paper Error icon, and Resume light

●

Number of copies icon

●

Ink system maintenance icon

Power button light

Status Description

On The printer is on.

O The printer is powered o.

Dimmed Indicates the printer is in Sleep mode. The printer automatically enters Sleep mode after 5 minutes

Blinking

Fast blinking If the printhead access door is open, close it. If the printhead access door is closed and the light is

Wireless light and icons

The Wireless light next to the Wireless button ( ) and the wireless status icons on the control panel

display work together to indicate the status of a wireless connection.

The Wireless light and Wireless status icons will only light up after alignment is completed during initial
setup.

of inactivity. After 2 hours of inactivity, the printer automatically turns o if not connected to a
wireless network or computer.

The printer is processing a job. To cancel the job, press the Cancel button ( ).

blinking fast, the printer is in an error state that you can resolve by following the on-screen
messages from the computer. If you do not see any on-screen messages, try printing a document to
generate an on-screen message.

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Status Description

The Wireless light, the Wireless icon, and the Signal Bars icon are
on.

The Wireless light is o. The wireless capability of the printer is o. To turn on the wireless

The Wireless light is blinking, the Wireless icon is on, and the
Signal Bars icon are cycling.

The Wireless light blinks for three seconds and then turns o. The wireless capability of the printer is disabled.

The Wireless light is blinking, and the Wireless icon and Wireless
Attention icon are on.

The printer is connected to a wireless network.

capability, press the Wireless button ( ).

The printer is in Auto-wireless connect (AWC) mode.

Change the wireless settings. For more information, see Wireless

settings on page 75.

There is no wireless signal.

●

Make sure your wireless router or access point is powered
on.

The Wireless light is blinking, the Wireless icon is on, and the
Wireless Attention icon is blinking.

The Wireless light is blinking, the Wireless icon is on, and the
Signal Bars are blinking together.

●

Move the printer closer to the wireless router.

One of the following might have occurred.

●

The printer has a problem connecting to the wireless
network.

●

An error occurs or an overlap session is detected when using
WPS.

Press the Wireless button ( ) and the Information button

( ) together to run the wireless test, and then review the test

report for information on how to solve the problem.

The printer is in the Wi-Fi Protected Setup (WPS) push mode.

ENWW Control panel lights and display icons status 9

Status Description

The Wireless light is blinking, and the Wireless icon is on. The wireless capability of the printer is on, but has not been

congured.

The Wireless light is blinking, the Wireless icon is on, the Signal
Bars are cycling, and the Wireless Attention light is on.

Wi-Fi Direct light and icon

The Wi-Fi Direct light and Wi-Fi Direct status icon will only light up after alignment is completed during initial
setup.

Status Description

The Wi-Fi Direct light and icon are on. Wi-Fi Direct is turned on and ready to use.

The Wi-Fi Direct light and icon are o. Wi-Fi Direct is o.

The wireless capability of the printer is on and has been
congured before, and the printer is trying to connect to the
network.

To learn how to connect to your printer using Wi-Fi Direct, see

Connect wirelessly to the printer without a router on page 71.

To turn on Wi-Fi Direct, press the Wi-Fi Direct button ( ).

The Wi-Fi Direct light is blinking. The printer is connecting to a mobile device in the Wi-Fi Protected

Setup (WPS) push mode. Press the Wi-Fi Direct button ( ) to

nish connecting.

The Wi-Fi Direct light blinks fast for three seconds, and then
stays on.

The Wi-Fi Direct light blinks fast for three seconds, and then
turns o.

The printer already has the maximum number of Wi-Fi Direct
connection and another device is trying to connect to the printer
with Wi-Fi Direct.

Wi-Fi Direct is disabled. For more information, contact the person
who set up the printer.

HP ePrint light

10 Chapter 2 Get started ENWW

Status Description

The HP ePrint light is on. The HP ePrint feature is on and ready to use.

For more information, see Print with HP ePrint on page 45.

The HP ePrint light is o. The HP ePrint feature is o.

To turn on HP ePrint, press the HP ePrint button ( ).

The HP ePrint light blinks for three seconds, and then turns o. One of the following might have occurred.

●

The Web Services have not been setup up.

●

A mandatory update for the printer is available but has not
been installed.

●

The HP ePrint feature has been disabled.

Press the HP ePrint button ( ) and the Information button

( ) at the same time to print a diagnostic page, and then

follow the instructions on the page.

The HP ePrint light keeps blinking. The HP ePrint feature is turned on, but the printer is not

connected to the Web Services server.

Press the HP ePrint button ( ) and the Information button

Printhead icons and Printhead Alert light

●

The Error icon, one of the Printhead icons, and the Printhead Alert light are blinking.

Cause Solution

One of the following might have occurred.

—

The corresponding printhead is missing.

—

The corresponding printhead is installed incorrectly.

—

The corresponding printhead still has orange plastic tape
or the plug on it.

( ) at the same time to print a diagnostic page, and then

follow the instructions on the page.

—

If one of the printheads is missing, insert the
corresponding printhead.

—

If both printheads are installed in the printer, remove the
corresponding printhead, make sure there is no plug or
plastic tape on it, and then reinsert the printhead
securely.

CAUTION: These instructions are only applicable when

you install printheads during initial printer setup. If
printheads have been primed with ink, do not open the
printhead latch unless installing new printheads or
moving the printer outside your home or oice.

For more information, see Fix printhead problems

on page 89.

●

The Error icon, both Printhead icons, and the Printhead Alert light are blinking.

ENWW Control panel lights and display icons status 11

Cause Solution

One of the following might have occurred.

—

Both printheads are missing.

—

Both printheads are installed incorrectly.

—

Both printheads still have orange plastic tapes or plugs
on them.

—

Both printheads are incompatible or damaged.

Printhead priming and alignment icons

Printheads ready for priming

●

The Number of copies icon changes to a blinking P during initial printer setup. At the same time all other
icons on the control panel display are turned o.

—

If there are no printheads installed in the printer, install
the printheads.

—

If both printheads are installed in the printer, remove the
printheads, make sure there is no plug or plastic tape on
them, and then reinsert the printheads securely.

CAUTION: These instructions are only applicable when

you install printheads during initial printer setup. If
printheads have been primed with ink, do not open the
printhead latch unless installing new printheads or
moving the printer outside your home or oice.

—

Make sure that you are using the correct HP printheads
for your printer.

—

If the error persists, contact HP Support for help.

Cause Solution

During initial setup, the printer detects that the new
printheads are installed and the ink system is ready for
priming.

Alignment status icon

●

The Number of copies icon becomes a blinking A.

Make sure all ink tanks are lled above the minimum line, and
the printhead latch is closed rmly. Press and hold the

Resume button ( ) for three seconds to start ink priming.

NOTE: Priming will occur in the background and will not

block printing, copying, or scanning.

12 Chapter 2 Get started ENWW

Cause Solution

The alignment page is printing and waiting to scan. Place the alignment page print side down on the scanner

Priming in progress

●

Printhead priming is in progress.

glass, and then press the Color Copy button ( ) on the

control panel to align.

NOTE: When scan starts, blinking "A" changes to solid "A".

Alignment is complete after the scan.

—

If alignment event occurs as part of the priming process
during initial printer setup, the solid "A" changes to "0"
once alignment is complete.

—

If alignment event occurs after initial printer setup, the
control panel display returns to normal state once
alignment is complete.

Cause Solution

Printhead priming is in progress. Priming can take place in the background when the printer is

Error icon, Paper Error icon, and Resume light

●

The Error icon, the Paper Error icon, and the Resume light are on.

Cause Solution

There is no paper in the input tray. Load paper in the input tray.

●

The Error icon, the Paper Error icon, and the Resume light are blinking.

idle. Priming is complete when the display shows "0".

When priming is in progress, you can still print, scan, or copy.

For information about how to load paper, see Load media

on page 18.

ENWW Control panel lights and display icons status 13

Cause Solution

The printer receives a printing job, and detects that there is no
paper in the input tray.

Number of copies icon

●

The Number of copies icon is alternating between the letter E and the number 1. At the same time, the
Error icon, the Paper Error icon, and the Resume light are blinking.

Cause Solution

The printer receives a printing job, starts feeding paper, and
detects that the paper width for the printing job is bigger than
the width of the loaded paper.

Load paper, and then press the Resume button ( ) to

continue printing.

For information about how to load paper, see Load media

on page 18.

Press either the Resume button ( ) or the Cancel button

) to cancel the printing job and eject paper.

(

To avoid the paper size mismatch problem, do one of the
following before printing.

—

Change the paper size setting for the printing job to
match the paper loaded.

—

Remove all paper from the input tray, and then load
paper that matches the paper size setting for the
printing job.

TIP: You can change the default paper size automatically

detected by the printer. For more information, see Change the

default paper size detected by printer on page 22.

●

The Number of copies icon is alternating between the letter E and the number 2. The Resume light is

o.

14 Chapter 2 Get started ENWW

Cause Solution

The printer receives a single-page printing job, detects that
the paper length for the printing job does not match the length
of the loaded paper, and then prints out the page with errors.

●

The Number of copies icon is alternating between the letter E and the number 2. At the same time, the

To clear the error, press any button on the control panel or
wait for two minutes.

To avoid the paper length mismatch problem, do one of the
following before printing.

—

Change the paper size setting for the printing job to
match the paper loaded.

—

Remove all paper from the input tray, and then load
paper that matches the paper size setting for the
printing job.

TIP: You can change the default paper size automatically

detected by the printer. For more information, see Change the

default paper size detected by printer on page 22.

Error icon, the Paper Error icon, and the Resume light are blinking.

Cause Solution

The printer receives a multi-page printing job, detects that the
paper length for the printing job does not match the length of
the loaded paper, and then prints out the rst page of the job
with errors.

●

The Number of copies icon is alternating between the letter E and the number 3. At the same time, the

—

To cancel the printing job, press the Cancel button ( ).

—

To continue printing the remaining pages, press the

Resume button ( ). The remaining pages will have

the same errors as the rst page.

TIP: You can change the default paper size automatically

detected by the printer. For more information, see Change the

default paper size detected by printer on page 22.

Resume light is blinking, and the Power button light is on.

ENWW Control panel lights and display icons status 15

Cause Solution

The carriage inside the printer has stalled. Open the printhead access door, make sure the printhead latch

is properly closed and the print carriage is not obstructed.
Move the carriage to the right, close the printhead access door,

and then press the Resume button ( ) to continue printing.

See

Jams and paper-feed issues on page 82 for more

information.

CAUTION: Do not open the printhead latch unless you are

installing new printheads or moving the printer outside your
home or oice.

●

The Number of copies icon is alternating between the letter E and the number 4. At the same time, the
Error icon, the Paper Error icon, and the Resume light are blinking.

Cause Solution

There is a paper jam.

●

The Number of copies icon is alternating between the letter E and the number 5. At the same time, all

Clear the jam, and then press the Resume button ( ) to

continue printing.

For more information, see Jams and paper-feed issues

on page 82.

lights on the control panel are blinking.

Cause Solution

The scanner is not working. Turn o and turn on the printer.

If the problem persists, contact HP. The printer still prints even
if the scanner is not working.

●

The Number of copies icon is alternating between the letter E and the number 6.

16 Chapter 2 Get started ENWW

Cause Solution

The printer is in an error state. Reset the printer.

Ink system maintenance icon

The Number of copies icon is alternating between the letter E and the number 9.

Cause Solution

The printer detects that ink system maintenance is required. Open the printhead access door completely, and then close it

1. Turn o the printer.

2. Unplug the power cord.

3. Wait a minute, and then plug the power cord back in.

4. Turn on the printer.

If the problem persists, contact HP.

immediately. This process helps remove ink buildup and
maintains the best print quality throughout the life of the printer.

CAUTION: Do not open the printhead latch during this process

unless you are installing new printheads or moving the printer
outside your home or oice.

ENWW Control panel lights and display icons status 17

Load media

Select a paper size to continue.

To load full-size paper

1. Raise the input tray.

2. Slide the paper-width guide to the left.

3. Insert a stack of paper into the input tray with the short edge down and the print side up, and slide the

stack of paper down until it stops.

18 Chapter 2 Get started ENWW

4. Slide the paper-width guide to the right until it stops at the edge of the paper.

5. Pull out the output tray and the tray extender.

To load small-size paper

1. Raise the input tray.

2. Slide the paper-width guide to the left.

ENWW Load media 19

3. Insert a stack of small-size paper (like photo paper) into the far-right side of the input tray with the

short edge down and the print side up, and slide the stack of paper down until it stops.

4. Slide the paper-width guide to the right until it stops at the edge of the paper.

5. Pull out the output tray and the tray extender.

To load envelopes

1. Raise the input tray.

20 Chapter 2 Get started ENWW

2. Slide the paper-width guide to the left.

3. Insert one or more envelopes into the far-right side of the input tray and slide the stack of envelopes

down until it stops.

The side to be printed on should face up. For envelope with ap on the long edge, insert the envelope
vertically with the ap on the left side and facing down. For envelope with the ap on the short edge,
insert the envelope vertically with the ap on the top and facing down.

4. Slide the paper-width guide to the right against the stack of envelopes until it stops.

5. Pull out the output tray and the tray extender.

ENWW Load media 21

Change the default paper size detected by printer

The printer can automatically detect whether the input tray is loaded with paper and also detect whether the
loaded paper width is large, small, or medium. You can change the default large, medium, or small paper size
detected by the printer.

To change the default paper size detected by the printer

1. Open the embedded web server (EWS). For more information, see Open the embedded web server

on page 78.

2. Click the Settings tab.

3. In the Preferences section, click Tray and Paper Management, and then select the desired option.

4. Click Apply.

22 Chapter 2 Get started ENWW

Load an original on the scanner glass

To load an original on the scanner glass

1. Lift the scanner lid.

2. Load the original print-side down on the right corner of the scanner glass.

3. Close the scanner lid.

ENWW Load an original on the scanner glass 23

Paper basics

The printer is designed to work well with most types of oice paper. It is best to test a variety of print paper
types before buying large quantities. Use HP paper for optimum print quality. Visit the HP website at

www.hp.com for more information about HP paper.

HP recommends plain papers with the ColorLok logo for printing everyday documents. All
papers with the ColorLok logo are independently tested to meet high standards of
reliability and print quality, and produce documents with crisp, vivid color, bolder blacks,
and that dry faster than ordinary plain papers. Look for papers with the ColorLok logo in
a variety of weights and sizes from major paper manufacturers.

This section contains the following topics:

●

Recommended papers for printing

●

Order HP paper supplies

Recommended papers for printing

If you want the best print quality, HP recommends using HP papers that are specically designed for the type
of project you are printing.

Depending on your country/region, some of these papers might not be available.

Photo printing

●

●

●

HP Premium Plus Photo Paper

HP Premium Plus Photo Paper is HP’s highest-quality photo paper for your best photos. With HP
Premium Plus Photo Paper, you can print beautiful photos that are instant-dry so you can share them
right o the printer. It is available in several sizes, including A4, 8.5 x 11 inches, 4 x 6 inches (10 x 15
cm), 5 x 7 inches (13 x 18 cm), and in two nishes - glossy or soft gloss (semi-gloss). Ideal for framing,
displaying, or gifting your best photos and special photo projects. HP Premium Plus Photo Paper delivers
exceptional results with professional quality and durability.

HP Advanced Photo Paper

This glossy photo paper features an instant-dry nish for easy handling without smudging. It resists
water, smears, ngerprints, and humidity. Your prints have a look and feel comparable to a store­processed photo. It is available in several sizes, including A4, 8.5 x 11 inches, 10 x 15 cm (4 x 6 inches),
13 x 18 cm (5 x 7 inches). It is acid-free for longer lasting documents.

HP Everyday Photo Paper

Print colorful, everyday snapshots at a low cost, using paper designed for casual photo printing. This
aordable photo paper dries quickly for easy handling. Get sharp, crisp images when you use this paper
with any inkjet printer. It is available in glossy nish in several sizes, including A4, 8.5 x 11 inches, 5 x 7
inches, and 4 x 6 inches (10 x 15 cm). It is acid-free for longer lasting documents.

●

HP Photo Value Packs

HP Photo Value Packs conveniently package original HP ink cartridges and HP Advanced Photo Paper to
save you time and take the guesswork out of printing aordable, lab-quality photos with your HP

24 Chapter 2 Get started ENWW

printer. Original HP inks and HP Advanced Photo Paper have been designed to work together so your
photos are long lasting and vivid, print after print. Great for printing out an entire vacation's worth of
photos or multiple prints to share.

Business documents

●

HP Premium Presentation Paper 120g Matte or HP Professional Paper 120 Matt

This paper is a heavy two-sided matte paper perfect for presentation, proposals, reports, and
newsletters. It is heavyweight for an impressive look and feel.

●

HP Brochure Paper 180g Glossy or HP Professional Paper 180 Glossy

These papers are glossy-coated on both sides for two-sided use. They are the perfect choice for near­photographic reproductions and business graphics for report covers, special presentations, brochures,
mailers, and calendars.

●

HP Brochure Paper 180g Matte or HP Professional Paper 180 Matte

These papers are matte-coated on both sides for two-sided use. They are the perfect choice for near­photographic reproductions and business graphics for report covers, special presentations, brochures,
mailers, and calendars.

Everyday printing

All the papers listed for everyday printing feature ColorLok Technology for less smearing, bolder blacks, and
vivid colors.

●

HP Bright White Inkjet Paper

HP Bright White Inkjet Paper delivers high-contrast colors and sharp text. It is opaque enough for two­sided color usage with no show-through, which makes it ideal for newsletters, reports, and yers.

●

HP Printing Paper

HP Printing Paper is a high-quality multifunction paper. It produces documents that look and feel more
substantial than documents printed on standard multipurpose or copy paper. It is acid-free for longer
lasting documents.

●

HP Oice Paper

HP Oice Paper is a high-quality multifunction paper. It is suitable for copies, drafts, memos, and other
everyday documents. It is acid-free for longer lasting documents.

●

HP Oice Recycled Paper

HP Oice Recycled Paper is a high-quality multifunction paper made with 30% recycled ber.

Order HP paper supplies

The printer is designed to work well with most types of oice paper. Use HP paper for optimum print quality.

To order HP papers and other supplies, go to www.hp.com . At this time, some portions of the HP website are
available in English only.

HP recommends plain papers with the ColorLok logo for printing and copying of everyday documents. All
papers with the ColorLok logo are independently tested to meet high standards of reliability and print quality,
and produce documents with crisp, vivid color, bolder blacks and shorter dry-time than ordinary plain papers.
Look for papers with the ColorLok logo in a variety of weights and sizes from major paper manufacturers.

ENWW Paper basics 25

Open the HP printer software (Windows)

After installing the HP printer software, double-click the printer icon on the desktop or do one of the following
to open the printer software:

●

Windows 10: From the computer desktop, click Start, select HP from the app list, and then select the
icon with the printer name.

●

Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the printer
name.

●

Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then select
the printer name.

●

Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All
Programs, click HP, click the folder for the printer, and then select the icon with the printer name.

NOTE:

●

If you have not installed the HP printer software, enter 123.hp.com in a web browser on your computer
to download and install the HP printer software.

●

You can also use the HP printer software CD, or download the HP printer software at

www.support.hp.com.

26 Chapter 2 Get started ENWW

Use the HP Smart app to print, scan, and troubleshoot from an iOS, Android, or Windows 10 device

HP Smart (formerly known as HP All-in-One Printer Remote) helps you to set up, scan, print, share, and
manage your HP printer. You can share documents and images through email, text messages, and popular
cloud and social media services (such as iCloud, Google Drive, Dropbox, and Facebook). You can also set up
new HP printers, as well as monitor and order supplies.

NOTE: The HP Smart app might not be available in all languages. Some features might not be available with

all printer models.

To install the HP Smart app

▲

The HP Smart app is supported on iOS, Android, and Windows 10 devices. To install the app on your
device, go to 123.hp.com and follow the onscreen instructions to access your device’s app store.

To open the HP Smart app on a Windows 10 computer

▲

After installing the HP Smart app, from the device desktop, click Start, and then select HP Smart from
the app list.

Connect to your printer

▲

Make sure that the printer is turned on and is connected to the same network as your device. Then HP
Smart will automatically detect the printer.

Get more information about the HP Smart app

For basic instructions on how to print, scan, and troubleshoot using HP Smart, see Print using the HP Smart

app on page 32, Scan using the HP Smart app on page 50 and Get help from the HP Smart app
on page 108.

For more information about using HP Smart for printing, scanning, accessing printer features, and
troubleshooting issues, go to:

●

iOS/Android: www.hp.com/go/hpsmart-help

●

Windows: www.hp.com/go/hpsmartwin-help

ENWW Use the HP Smart app to print, scan, and troubleshoot from an iOS, Android, or Windows 10 device 27

Sleep mode

●

Power usage is reduced while in Sleep mode.

●

After initial setup of printer, the printer will enter Sleep mode after 5 minutes of inactivity.

●

The Power button light is dimmed and the printer control panel display is o in Sleep mode.

●

Pressing any button on the control panel, or sending a print or scan job can wake up the printer from
sleep mode.

To change the Sleep mode settings

1. Open the embedded web server (EWS). For more information, see Open the embedded web server

on page 78.

2. Click the Settings tab.

3. In the Power Management section, click Energy Save Mode, and select the desired option.

4. Click Apply.

28 Chapter 2 Get started ENWW

Quiet Mode

Quiet Mode slows down printing to reduce overall noise without aecting print quality. Quiet Mode only works
for printing with Normal print quality on plain paper. To reduce printing noise, turn on Quiet Mode. To print at
normal speed, turn Quiet Mode o. Quiet Mode is o by default.

NOTE: In Quiet Mode, if you print on plain paper with the Draft or Best print quality, or if you print photos or

envelopes, the printer works in the same way as when Quiet Mode is o.

To turn Quiet Mode on or o from the printer software (Windows)

1. Open the HP printer software. For more information, see Open the HP printer software (Windows)

on page 26.

2. Click the Quiet Mode tab.

3. Click On or O.

4. Click Save Setting.

To turn Quiet Mode on or o from the printer software (OS X and macOS)

1. Open HP Utility.

NOTE: HP Utility is located in the HP folder in the Applications folder.

2. Select the printer.

3. Click Quiet Mode .

4. Select On or O .

5. Click Apply Now.

To turn Quiet Mode on or o from the Embedded Web Server (EWS)

1. Open the EWS. For more information, see Open the embedded web server on page 78.

2. Click the Settings tab.

3. In the Preferences section, select Quiet Mode, and then select On or O.

4. Click Apply.

ENWW Quiet Mode 29

Auto-O

This feature turns the printer o after 2 hours of inactivity to help reduce energy use. Auto-O turns the
printer o completely, so you must use the Power button to turn the printer back on. If your printer

supports this energy saving feature, Auto-O is automatically enabled or disabled depending on printer
capabilities and connection options. Even when Auto-O is disabled, the printer enters Sleep mode after 5
minutes of inactivity to help reduce energy use.

●

●

Auto-O is enabled when the printer is turned on, if the printer does not have network or fax capability,
or is not using these capabilities.

Auto-O is disabled when a printer’s wireless or Wi-Fi Direct capability is turned on or when a printer
with fax, USB, or Ethernet network capability establishes a fax, USB, or Ethernet network connection.

30 Chapter 2 Get started ENWW

3 Print

●

Print using the HP Smart app

●

Print from your computer

●

Print with mobile devices

●

Tips for print success

ENWW 31

Print using the HP Smart app

This section provides basic instructions for using the HP Smart app to print from your Android, iOS, or
Windows 10 device. For more information about using the HP Smart app, go to:

●

iOS/Android: www.hp.com/go/hpsmart-help

●

Windows: www.hp.com/go/hpsmartwin-help

To print from a Windows 10 device

1. Load paper in the input tray. For more information, see Load media on page 18.

2. Open HP Smart. For more information, see Use the HP Smart app to print, scan, and troubleshoot from

an iOS, Android, or Windows 10 device on page 27.

3. On the HP Smart Home screen, make sure your printer is selected.

TIP: If you want to select a dierent printer, click or tap the Printer icon on the toolbar at the left side

of the screen, and then select Select a Dierent Printer to view all available printers.

4. At the bottom of the Home screen, click or tap Print.

5. Select Print Photo, locate a photo you want to print, and then click or tap Select Photos to Print.

Select Print Document, locate a PDF document you want to print, and then click or tap Print.

6. Select the appropriate options. To view more settings, click or tap More settings. For more information

about printing settings, see Tips for print success on page 39.

7. Click or tap Print to begin printing.

To print from an Android or iOS device

1. Open the HP Smart app.

2. Tap the Plus icon if you need to change to a dierent printer, or add a new printer.

3. Tap a printing option (for example, Print Photos or Print Facebook Photos, etc.). You can print photos

and documents from your device, cloud storage, or social media sites.

4. Select the photo or document you want to print.

5. Tap Print.

32 Chapter 3 Print ENWW

Print from your computer

●

Print documents

●

Print photos

●

Print envelopes

●

Print using the maximum dpi

Print documents

Before printing documents, make sure you have paper loaded in the input tray and the output tray is open.
For more information about loading paper, see Load media on page 18.

To print a document (Windows)

1. From your software, select Print.

2. Make sure your printer is selected.

3. Click the button that opens the Properties dialog box.

Depending on your software application, this button might be called Properties, Options, Printer Setup,
Printer Properties, Printer, or Preferences.

4. Select the appropriate options on the Printing Shortcuts or Printing Shortcut tab.

To change other print settings, click the other tabs.

For more printing tips, see Printer settings tips on page 40.

NOTE: If you change the paper size, be sure to load the correct paper in the input tray and set the

paper size on the printer control panel.

5. Click OK to close the Properties dialog box.

6. Click Print or OK to begin printing.

To print documents (OS X and macOS)

1. From the File menu in your software, choose Print.

2. Make sure your printer is selected.

3. Set the print options.

If you do not see options on the Print dialog, click Show Details.

●

Choose the appropriate paper size in the Paper Size pop-up menu.

NOTE: If you change the paper size, ensure that you have loaded the correct paper.

●

Select the orientation.

●

Enter the scaling percentage.

4. Click Print.

ENWW Print from your computer 33

To print on both sides of the page (Windows)

1. From your software, select Print.

2. Make sure your printer is selected.

3. Click the button that opens the Properties dialog box.

Depending on your software application, this button might be called Properties, Options, Printer Setup,
Printer Properties, Printer, or Preferences.

4. On the Printing Shortcuts or Printing Shortcut tab, select the Two-sided (Duplex) Printing shortcut,

and then select an option from the

To change other print settings, click the other tabs.

For more printing tips, see Printer settings tips on page 40.

NOTE: If you change the paper size, be sure to load the correct paper in the input tray and set the

paper size on the printer control panel.

5. Click OK to close the Properties dialog box.

6. Click Print or OK to begin printing.

To print on both sides of the page (OS X and macOS)

Print On Both Sides Manually drop-down list.

1. From the File menu in your software, choose Print.

2. In the Print dialog, choose Paper Handling from the pop-up menu and set Page Order to Normal.

3. Set Pages to Print to Odd Only.

4. Click Print.

5. After all of the odd numbered pages have printed, remove the document from the output tray.

6. Reload the document so that the end that came out of the printer is now going into the printer and the

blank side of the document is facing toward the front of the printer.

7. In the Print dialog, return to the Paper Handling pop-up menu and set the page order to Normal and the

pages to print to Even Only.

8. Click Print.

Print photos

Before printing photos, make sure you have photo paper loaded in the input tray and the output tray is open.
For more information about loading paper, see Load media on page 18.

To print a photo on photo paper (Windows)

1. From your software, select Print.

2. Make sure your printer is selected.

3. Click the button that opens the Properties dialog box.

Depending on your software application, this button might be called Properties, Options, Printer Setup,
Printer Properties, Printer, or Preferences.

34 Chapter 3 Print ENWW

4. Select the appropriate options on the Printing Shortcuts or Printing Shortcut tab.

To change other print settings, click the other tabs.

For more printing tips, see Printer settings tips on page 40.

NOTE: If you change the paper size, be sure to load the correct paper in the input tray and set the

paper size on the printer control panel.

5. Click OK to close the Properties dialog box.

6. Click Print or OK to begin printing.

NOTE: After the printing is nished, remove unused photo paper from the input tray. Store the photo paper

so it does not start to curl, which could reduce the quality of your printout.

To print a photo from the computer (OS X and macOS)

1. From the File menu in your software, choose Print.

2. Make sure your printer is selected.

3. Set the print options.

If you do not see options on the Print dialog, click Show Details.

●

Choose the appropriate paper size in the Paper Size pop-up menu.

●

4. From the pop-up menu, choose Paper Type/Quality, and then choose the following settings:

●

●

●

5. Select any other print settings you want, and then click Print.

Print envelopes

Before printing envelopes, make sure you have envelopes loaded in the input tray and the output tray is open.
You can load one or more envelopes into the input tray. Do not use shiny or embossed envelopes or envelopes
that have clasps or windows. For more information about loading envelopes, see Load media on page 18.

NOTE: For details on how to format text for printing on envelopes, refer to the documentation of the

application that you are using.

NOTE: If you change the paper size ensure that you have loaded the correct paper.

Select the orientation.

Paper Type: The appropriate photo paper type

Quality: Select the option that provides the best quality or maximum dpi.

Click the Color Options disclosure triangle, and then choose the appropriate Photo Fix option.

—

O: applies no changes to the image.

—

On: automatically focuses the image; moderately adjusts image sharpness.

ENWW Print from your computer 35

To print an envelope (Windows)

1. On the File menu in your software, click Print.

2. Make sure your printer is selected.

3. Click the button that opens the Properties dialog box.

Depending on your software application, this button might be called Properties, Options, Printer Setup,
Printer Properties, Printer, or Preferences.

4. Select the appropriate options on the Printing Shortcuts or Printing Shortcut tab.

To change other print settings, click the other tabs.

For more printing tips, see Printer settings tips on page 40.

NOTE: If you change the paper size, be sure to load the correct paper in the input tray and set the

paper size on the printer control panel.

5. Click OK to close the Properties dialog box.

6. Click Print or OK to begin printing.

To print envelopes (OS X and macOS)

1. From the File menu in your software, choose Print.

2. Make sure your printer is selected.

3. Select the appropriate envelope size from the Paper Size pop-up menu.

If you do not see options on the Print dialog, click Show Details.

NOTE: If you change the paper size, ensure that you have loaded the correct paper.

4. From the pop-up menu, choose Paper Type/Quality, and verify the paper type setting is set to Plain

Paper.

5. Click Print.

Print using the maximum dpi

Use maximum dots per inch (dpi) to print high-quality, sharp images on photo paper.

Printing in maximum dpi takes longer than printing with other settings and requires a large amount of disk
space.

For supported print resolutions, visit the printer support website at www.support.hp.com.

To print in maximum dpi mode (Windows)

1. From your software, select Print.

2. Make sure your printer is selected.

3. Click the button that opens the Properties dialog box.

Depending on your software application, this button might be called Properties, Options, Printer Setup,
Printer Properties, Printer, or Preferences.

36 Chapter 3 Print ENWW

4. Select the appropriate options.

Windows 10, Windows 8.1, and Windows 8

●

Click the Paper/Quality tab. From the Paper Size drop-down list, select the appropriate paper size.
From the Paper Type drop-down list, select the appropriate paper type.

●

Click the Advanced tab, and then select Print in Max DPI.

Windows 7, Windows Vista, and Windows XP

●

Click the Paper/Quality tab. From the Media drop-down list, select the appropriate paper type.

●

Click the Advanced button. Select the appropriate paper size from the Paper Size drop-down list.
In the Printer Features area, select Yes from the Print in Max DPI drop-down list. Then click OK to
close the Advanced Options dialog.

For more printing tips, see Printer settings tips on page 40.

5. Conrm the orientation on the Layout tab, and then click OK to print.

To print using maximum dpi (OS X and macOS)

1. From the File menu in your software, choose Print.

2. Make sure your printer is selected.

3. Set the print options.

If you do not see options on the Print dialog, click Show Details.

●

Choose the appropriate paper size in the Paper Size pop-up menu.

NOTE: If you change the paper size ensure that you have loaded the correct paper.

●

Select the orientation.

4. From the pop-up menu, choose Paper Type/Quality, and then choose the following settings:

●

Paper Type: The appropriate paper type

●

Quality: Maximum dpi

5. Select any other print settings that you want, and then click Print.

ENWW Print from your computer 37

Print with mobile devices

Print from mobile devices

You can print documents and photos directly from your mobile devices, including iOS, Android, Windows
Mobile, Chromebook and Amazon Kindle.

NOTE: You can also use the HP Smart app to print from mobile devices. For more information, see Print

using the HP Smart app on page 32.

To print from mobile devices

1. Make sure your printer is connected to the same network as your mobile device.

TIP: If you want to print without connecting to a router, use Wi-Fi Direct to print from mobile device.

For more information, see Connect wirelessly to the printer without a router on page 71.

2. Enable printing on your mobile device:

●

iOS: Use the Print option from the Share menu.

NOTE: Devices running iOS 4.2 or later have AirPrint® preinstalled.

●

Android: Download the HP Print Service Plugin (supported by most Android devices) from the
Google Play Store and enable it on your device.

NOTE: Devices running Android 4.4 or later are supported by the HP Print Service Plugin. Devices

running Android 4.3 or earlier can print using the HP ePrint app, available in the Google Play Store.

●

Windows Mobile: Tap Print from the Device menu. No setup is required since the software is
preinstalled.

NOTE: If your printer is not listed, you might need to do a one-time setup of the printer using the

Add Printer wizard.

●

Chromebook: Download and install the HP Print for Chrome app from the Chrome Web Store to
enable both Wi-Fi and USB printing.

●

Amazon Kindle Fire HD9 and HDX: The rst time you select Print on your device, the HP Print
Service Plugin is automatically downloaded to enable mobile printing.

NOTE: For detailed information about enabling printing from your mobile devices, visit the HP Mobile

Printing website ( www.hp.com/go/mobileprinting ). If a local version of this website is not available in
your country/region or language, you might be directed to the HP Mobile Printing website in another
country/region or language.

3. Make sure the loaded paper matches the paper settings of the printer (see Load media on page 18 for

more information). Accurately setting the paper size for the paper that is loaded enables your mobile
device to know what paper size it is printing.

38 Chapter 3 Print ENWW

Tips for print success

●

Printhead and ink tips

●

Paper loading tips

●

Printer settings tips

To print successfully, the HP printheads should be functioning properly, the ink tanks should be lled with
suicient ink, the paper should be loaded correctly, and the printer should have the appropriate settings.

Print settings do not apply to copying or scanning.

Printhead and ink tips

●

Use original HP printheads.

●

Install both the black and tri-color printheads correctly.

For more information, see Fix printhead problems on page 89.

●

Check the ink levels on the ink tanks to make sure there is suicient ink.

For more information, see Ink levels on page 59.

●

If the print quality is not acceptable, see Printing issues on page 95 for more information.

NOTE: Original HP printheads and ink are designed and tested with HP printers and papers to help you easily

produce great results, time after time.

HP cannot guarantee the quality or reliability of non-HP supplies. Product service or repairs required as a
result of using a non-HP supply will not be covered under warranty.

Paper loading tips

●

Load a stack of paper (not just one page). All of the paper in the stack should be in the same size and
type to avoid a paper jam.

●

Load the paper with side to be printed on facing up.

●

Ensure that paper loaded in the input tray lays at, and the edges are not bent or torn.

●

Adjust the paper-width guide in the input tray to t snugly against all paper. Make sure the paper-width
guide does not bend the paper in the input tray.

For more information, see Load media on page 18.

ENWW Tips for print success 39

Printer settings tips

Printer settings tips (Windows)

●

To change default print settings, open the HP printer software, click Print & Scan , and then click Set
Preferences. For information how to open the printer software, see Open the HP printer software

(Windows) on page 26.

●

You can use printing shortcuts to save time setting desired printing preferences. A printing shortcut
stores the settings that are appropriate for a particular type of job, so that you can set all the options
with a single click. To use a shortcut, go to the Printing Shortcuts or Printing Shortcut tab, select the
desired shortcut, and then click

To add a new printing shortcut, set the desired printing preferences on the Paper/Quality, Layout, or
Advanced tab, select the Printing Shortcuts or Printing Shortcut tab, click Save As and enter a name,
and then click OK.

To delete a printing shortcut, select it, and then click Delete.

NOTE: You cannot delete the default printing shortcuts.

●

To understand paper and paper tray settings:

—

Paper Size: Select the paper size you loaded in the input tray.

—

Paper Source: Select the paper tray you loaded the paper into.

OK.

—

Paper Type or Media: Select the paper type you are using.

●

To understand color or black and white settings:

—

Color: Uses ink from all cartridges for full color prints.

—

Black & White or Black Ink Only: Uses the black ink only for normal or lower quality black and
white prints.

—

High Quality Grayscale: Uses ink from both the color and black cartridges to produce a wider range
of black and grey tones for high quality black and white prints.

●

To understand print quality settings:

The print quality is measured in print resolution dots per inch (dpi). Higher dpi produces clearer and
more detailed prints, but slows print speed and might use more ink.

—

Draft: Lowest dpi typically used when ink levels are low or when high quality prints are not needed.

—

Normal: Suitable for most print jobs.

—

Best: Better dpi than Normal.

—

Print in Max DPI: Highest dpi setting available for print quality.

—

HP Real Life Technologies: This feature smooths and sharpens images and graphics for improved
print quality.

●

To understand page and layout settings:

40 Chapter 3 Print ENWW

—

Orientation: Select Portrait for vertical prints or Landscape for horizontal prints.

—

Print on Both Sides Manually: Manually ip the pages after one side of the paper prints out so that
you can print on both sides of the paper.

○

Flip on Long Edge: Select it if you want to ip pages by the long edge of the paper when
printing on both sides of the paper.

○

Flip on Short Edge: Select it if you want to ip pages by the short edge of the paper when
printing on both sides of the paper.

—

Booklet Layout or Booklet: Allows you to print a multiple-page document as a booklet. It places
two pages on each side of a sheet that can then be folded into a booklet in half size of the paper.

○

Left binding or Booklet-LeftBinding: The binding side after folded into a booklet appears at
the left side. Select this option if your reading habit is from left to right.

○

Right binding or Booklet-RightBinding: The binding side after folded into a booklet appears
at the right side. Select this option if your reading habit is from right to left.

—

Borderless or Page Borders: Allows you to add or remove borders to the pages if you print the
document with two or more pages per sheet.

—

Pages per Sheet Layout: Helps you specify the order of the pages if you print the document with
more than two pages per sheet.

—

Pages to Print: Allows you to print the odd pages only, print the even pages only, or print all pages.

—

Reverse page order or Page Order: Allows you to print pages from front to back or in reverse
order.

Printer settings tips (OS X and macOS)

●

On the Print dialog, use the Paper Size pop-up menu to select the size of paper loaded in the printer.

●

On the Print dialog, choose the Paper Type/Quality pop-up menu and select the appropriate paper type
and quality.

●

To print a black and white document using only black ink, choose the Paper Type/Quality from the pop-
up menu and choose Grayscale from the Color pop-up menu.

ENWW Tips for print success 41

4 Use Web Services

●

What are Web Services?

●

Set up Web Services

●

Print with HP ePrint

●

Use the HP Connected website

●

Remove Web Services

42 Chapter 4 Use Web Services ENWW

What are Web Services?

HP ePrint

●

HP ePrint is a free service from HP that allows you to print to your HP ePrint-enabled printer anytime,
from any location. It's as simple as sending an email to the email address assigned to your printer when
you enable Web Services on the printer. No special drivers or software are needed. If you can send an
email, you can print from anywhere, using HP ePrint.

Once you have signed up for an account on HP Connected ( www.hpconnected.com ) that might not be
available in all countries/regions, you can sign in to view your HP ePrint job status, manage your HP
ePrint printer queue, control who can use your printer's HP ePrint email address to print, and get help for
HP ePrint.

ENWW What are Web Services? 43

Set up Web Services

Before you set up Web Services, make sure your printer is connected to the Internet using a wireless
connection.

To set up Web Services

1. Open the embedded web server (EWS). For more information, see Open the embedded web server

on page 78.

2. Click the Web Services tab.

3. In the Web Services Settings section, click Setup , click Continue, and follow the onscreen instructions

to accept the terms of use.

4. If prompted, choose to allow the printer to check for and install printer updates.

NOTE: If a printer update is available, the printer downloads and installs the update, and then restarts.

Repeat the instructions from step 1 to set up Web Services.

NOTE: If prompted for proxy settings and if your network uses proxy settings, follow the on-screen

instructions to set up a proxy server. If you do not have the proxy details, contact your network
administrator or the person who set up the network.

5. When the printer is connected to the server, the printer prints an information page. Follow the

instructions on the information page to nish the setup.

44 Chapter 4 Use Web Services ENWW

Print with HP ePrint

HP ePrint allows you to print to your HP ePrint-enabled printer anytime, from any location.

Before you can use HP ePrint, make sure the printer is connected to an active network providing Internet
access.

To print a document using HP ePrint

1. Make sure you have set up Web Services.

For more information, see Set up Web Services on page 44.

2.

Press the HP ePrint button ( ) and the Information button ( ) at the same time to print an

information page, and then nd the email address for your printer from the page.

3. Email your document to the printer.

a. On your computer or mobile device, open your email application.

NOTE: For information about using the email application on your computer or mobile device, see

the documentation provided with the application.

b. Create a new email and attach the document to print.

c. Send the email to the printer email address.

NOTE: Enter only the HP ePrint email address in the "To" eld. Do not enter any additional email

addresses in the other elds. The HP ePrint server does not accept email print jobs if there are multiple
addresses in the "To" eld or any address in the "Cc" eld."

NOTE: The email will be printed once it is received. As with any email, there is no guarantee when or

whether it will be received. You can check the print status on HP Connected (www.hpconnected.com).
This site might not be available in all countries/regions.

NOTE: Documents printed with HP ePrint may appear dierent from the original. Style, formatting,

and text ow may dier from the original document. For documents that need to be printed with a
higher quality (such as legal documents), we recommend that you print from the software application
on your computer, where you will have more control over what your printout looks like.

To turn o HP ePrint

▲

From the printer control panel, press the HP ePrint button ( ).

NOTE: To remove all Web Services, see Remove Web Services on page 47.

Click here to go online for more information.

The printer prints the attached document.

ENWW Print with HP ePrint 45

Use the HP Connected website

Use HP’s free HP Connected website to set up increased security for HP ePrint, and specify the email
addresses that are allowed to send email to your printer. You can also get product updates, and other free
services.

Go to the HP Connected website (might not be available in all countries/regions) for more information and
specic terms and conditions: www.hpconnected.com .

46 Chapter 4 Use Web Services ENWW

Remove Web Services

To remove Web Services, complete the following steps:

1. Open the embedded web server (EWS). For more information, see Open the embedded web server

on page 78.

2. Click the Web Services tab, and then click Remove Web Services in the Web Services Settings section.

3. Click Remove Web Services.

4. Click Yes to remove Web Services from your printer.

ENWW Remove Web Services 47

5 Copy and scan

●

Copy documents

●

Scan using the HP Smart app

●

Scan using the HP printer software

●

Scan using Webscan

●

Tips for copy and scan success

48 Chapter 5 Copy and scan ENWW

Copy documents

NOTE: All documents are copied in normal quality print mode. You cannot change the print mode quality

when copying.

You can also use the HP Smart app to copy from your mobile device. For information about this app, see Use

the HP Smart app to print, scan, and troubleshoot from an iOS, Android, or Windows 10 device on page 27.

To copy documents

1. Load paper in the input tray.

For information about how to load paper, see Load media on page 18.

2. Load the original print side down on the right front corner of the scanner glass.

For more information, see Load an original on the scanner glass on page 23.

3.

Press either the Black Copy button ( ) or the Color Copy button ( ) to make a copy.

Copying will start two seconds after the last button press.

TIP: You can increase the number of copies by pressing the button multiple times.

ENWW Copy documents 49

Scan using the HP Smart app

You can use the HP Smart app to scan documents or photos from the printer's scanner, and you can also scan
using your device camera. HP Smart includes editing tools that allow you to adjust the scanned image before
saving or sharing. You can print, save your scans locally or in cloud storage, and share them via email, SMS,
Facebook, Instagram, etc. To scan with HP Smart, follow the instructions provided in the appropriate section
below, depending on the type of device you are using.

●

Scan from a Windows 10 device

●

Scan from an Android or iOS device

This section provides basic instructions for using the HP Smart app to scan from your Android, iOS, or
Windows 10 device. For more information about using the HP Smart app, go to:

●

iOS/Android: www.hp.com/go/hpsmart-help

●

Windows: www.hp.com/go/hpsmartwin-help

Scan from a Windows 10 device

To scan a document or photo using the printer scanner

1. Load the original print side down on the right front corner of the scanner glass.

2. Open HP Smart. For more information, see Use the HP Smart app to print, scan, and troubleshoot from

an iOS, Android, or Windows 10 device on page 27.

3. Select Scan, and then select Scanner.

4. Click or tap the Settings icon to modify the basic settings.

Select Glass from the Source drop-down list.

5. Click or tap the Preview icon to preview and adjust the image if necessary.

6. Click or tap the Scan icon.

7. Make other adjustments if necessary:

●

Click or tap Add to add more documents or photos.

●

Click or tap Edit to rotate or crop the document or image, or adjust its contrast, brightness,
saturation, or angle.

8. Select the le type you want, and then click or tap the Save icon to save it or click or tap the Share icon

to share it with others.

To scan a document or photo using the device camera

If your device has a camera, you can use the HP Smart app to scan a printed document or photo with the
device camera. You can then use HP Smart to edit, save, print or share the image.

1. Open HP Smart. For more information, see Use the HP Smart app to print, scan, and troubleshoot from

an iOS, Android, or Windows 10 device on page 27.

2. Select Scan, and then select Camera.

50 Chapter 5 Copy and scan ENWW

3. Put a document or photo in front of the camera, and then click or tap the round button at the bottom of

the screen to take an image.

4. Adjust boundaries if needed. Click or tap the Apply icon.

5. Make other adjustments if necessary:

●

Click or tap Add to add more documents or photos.

●

Click or tap Edit to rotate or crop the document or image, or adjust its contrast, brightness,
saturation, or angle.

6. Select the le type you want, and then click or tap the Save icon to save it or click or tap the Share icon

to share it with others.

To edit a previously scanned document or photo

HP Smart provides editing tools, such as crop and rotate, which you can use to adjust a previously scanned
document or photo on your device.

1. Open HP Smart. For more information, see Use the HP Smart app to print, scan, and troubleshoot from

an iOS, Android, or Windows 10 device on page 27.

2. Select Scan, and then select Import Local.

3. Select the document or photo that you want to adjust, and then click or tap Open.

4. Adjust boundaries if needed. Click or tap the Apply icon.

5. Make other adjustments if necessary:

●

Click or tap Add to add more documents or photos.

●

Click or tap Edit to rotate or crop the document or image, or adjust its contrast, brightness,
saturation, or angle.

6. Select the le type you want, and then click or tap Save or Share to save the le or share it with others.

Scan from an Android or iOS device

To scan from an Android or iOS device

1. Open the HP Smart app.

2. Tap the Plus icon if you need to change to a dierent printer, or add a new printer.

3. Tap the scanning option you want to use.

●

If you select to scan using the camera, the built-in camera will open. Scan your photo or document
using the camera.

●

If you select to scan using the printer scanner, tap the Settings icon to select the input source and
change the scan settings, and then tap the Scan icon.

NOTE: Be sure to select the correct input source if your printer supports scan from both the

document feeder and scanner glass.

4. When you have nished adjusting the scanned document or photo, save, share, or print it.

ENWW Scan using the HP Smart app 51

Scan using the HP printer software

●

Scan from a computer

●

Change scan settings (Windows)

●

Create a new scan shortcut (Windows)

Scan from a computer

Before scanning from a computer, make sure you have already installed the HP recommended printer
software. The printer and computer must be connected and turned on.

To scan a document or photo to a le (Windows)

1. Load the original print side down on the right front corner of the scanner glass.

2. Double-click the printer icon on the desktop or do one of the following to open the printer software:

●

Windows 10: From the computer desktop, click Start, select All apps, click HP, and then select the
icon with the printer name.

●

Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the
printer name.

●

Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then
select the printer name.

●

Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All
Programs, click HP, click the folder for the printer, and then select the icon with the printer name.

3. In the printer software, click Scan , and then click Scan a Document or Photo .

4. Select the type of scan you want and then click Scan .

●

Choose Save as PDF to save the document (or photo) as a PDF le.

●

Choose Save as JPEG to save the photo (or document) as an image le.

NOTE: Click the More link at the top right corner of the Scan dialog to review and modify settings for

any scan.

For more information, see Change scan settings (Windows) on page 53.

If Show Viewer After Scan is selected, you can make adjustments to the scanned image in the preview
screen.

To scan a document or photo to email (Windows)

1. Load the original print side down on the right front corner of the scanner glass.

2. Double-click the printer icon on the desktop or do one of the following to open the printer software:

●

Windows 10: From the computer desktop, click Start, select All apps, click HP, and then select the
icon with the printer name.

●

Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the
printer name.

52 Chapter 5 Copy and scan ENWW

●

Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then
select the printer name.

●

Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All
Programs, click HP, click the folder for the printer, and then select the icon with the printer name.

3. In the printer software, click Scan , and then click Scan a Document or Photo .

4. Select the type of scan you want and then click Scan .

Choose Email as PDF or Email as JPEG to open your email software with the scanned le as an
attachment.

NOTE: Click the More link at the top right corner of the Scan dialog to review and modify settings for

any scan.

For more information, see Change scan settings (Windows) on page 53.

If Show Viewer After Scan is selected, you can make adjustments to the scanned image in the preview
screen.

To scan an original from HP printer software (OS X and macOS)

1. Open HP Easy Scan.

HP Easy Scan is located in the Applications folder.

2. Choose the type of scan prole you want.

3. Click Scan.

Go online to learn more about using the HP Scan software to learn how to:

●

customize scan settings, such as image le type, scan resolution, and contrast levels.

●

preview and adjust images before scanning.

Change scan settings (Windows)

You can modify any of the scan settings either for a singular use or save the changes to use permanently.
These settings include options such as page size and orientation, scan resolution, contrast, and the folder
location for saved scans.

1. Load the original print side down on the right front corner of the scanner glass.

2. Double-click the printer icon on the desktop or do one of the following to open the printer software:

●

Windows 10: From the computer desktop, click Start, select All apps, click HP, and then select the
icon with the printer name.

●

Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the
printer name.

●

Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then
select the printer name.

●

Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All
Programs, click HP, click the folder for the printer, and then select the icon with the printer name.

ENWW Scan using the HP printer software 53

3. In the printer software, click Scan , and then click Scan a Document or Photo .

4. Click the More link in the top right corner of the HP Scan dialog.

The detailed settings pane appears on the right. The left column summarizes the current settings for
each section. The right column allows you to change the settings in the highlighted section.

5. Click each section at the left of the detailed settings pane to review the settings in that section.

You can review and change most settings using drop-down menus.

Some settings allow greater exibility by displaying a new pane. These are indicated by a + (plus sign) at
the right of the setting. You must either click
pane to return to the detailed settings pane.

6. When you have nished changing settings, do one of the following.

●

Click Scan . You are prompted to save or reject the changes to the shortcut after the scan is

nished.

●

Click the save icon to the right of the shortcut, and then click Scan .

Learn more about using the HP Scan software. Click here to go online for more information. At this time,

this website might not be available in all languages.

●

customize scan settings, such as image le type, scan resolution, and contrast levels.

OK to accept or click Cancel to cancel any changes on this

●

preview and adjust images before scanning.

Create a new scan shortcut (Windows)

You can create your own scan shortcut to make scanning easier. For example, you might want to regularly
scan and save photos in PNG format, rather than JPEG.

1. Load the original print side down on the right front corner of the scanner glass.

2. Double-click the printer icon on the desktop or do one of the following to open the printer software:

●

Windows 10: From the computer desktop, click Start, select All apps, click HP, and then select the
icon with the printer name.

●

Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the
printer name.

●

Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then
select the printer name.

●

Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All
Programs, click HP, click the folder for the printer, and then select the icon with the printer name.

3. In the printer software, click Scan , and then click Scan a Document or Photo .

4. Click Create New Scan Shortcut .

54 Chapter 5 Copy and scan ENWW

5. Enter a descriptive name, choose an existing shortcut on which to base your new shortcut, and then click

Create .

For example, if you are creating a new shortcut for photos, choose either Save as JPEG or Email as
JPEG . This makes available the options for working with graphics when scanning.

6. Change the settings for your new shortcut to meet your needs, and then click the save icon to the right

of the shortcut.

NOTE: Click the More link at the top right corner of the Scan dialog to review and modify settings for

any scan.

For more information, see Change scan settings (Windows) on page 53.

ENWW Scan using the HP printer software 55

Scan using Webscan

Webscan is a feature of the embedded web server that lets you scan photos and documents from your printer
to your computer using a web browser.

This feature is available even if you did not install the printer software on your computer.

NOTE: By default, Webscan is o. You can enable this feature from the EWS.

If you are unable to open Webscan in the EWS, your network administrator might have turned it o. For more
information, contact your network administrator or the person who set up your network.

To enable Webscan

1. Open the embedded web server. For more information, see Open the embedded web server

on page 78.

2. Click the Settings tab.

3. In the Security section, click Administrator Settings.

4. Select Webscan to enable Webscan.

5. Click Apply.

To scan using Webscan

Scanning using Webscan oers basic scan options. For additional scan options or functionality, scan from the
HP printer software.

1. Load the original print side down on the right front corner of the scanner glass.

For more information, see Load an original on the scanner glass on page 23.

2. Open the embedded web server. For more information, see Open the embedded web server

on page 78.

3. Click the Scan tab.

4. Click Webscan in the left pane, change any settings, and then click Start Scan .

56 Chapter 5 Copy and scan ENWW

Tips for copy and scan success

Use the following tips to copy and scan successfully:

●

Keep the glass and the back of the lid clean. The scanner interprets anything it detects on the glass as
part of the image.

●

Load your original, print side down, on the right front corner of the glass.

●

To make a large copy of a small original, scan the original into the computer, resize the image in the
scanning software, and then print a copy of the enlarged image.

●

To avoid incorrect or missing scanned text, make sure the brightness is set appropriately in the
software.

●

You can also use the HP Smart app to scan from your mobile device. For information about this app, see

Use the HP Smart app to print, scan, and troubleshoot from an iOS, Android, or Windows 10 device
on page 27.

ENWW Tips for copy and scan success 57

6 Manage ink and printhead

This section contains the following topics:

●

Ink levels

●

Rell ink tanks

●

Order ink supplies

●

Print with black ink only

●

Tips for working with ink and printhead

●

Move printer

58 Chapter 6 Manage ink and printhead ENWW

Ink levels

Use the ink level lines on the ink tanks to determine when to ll the tanks and how much ink should be added.

1 Maximum line: The actual ink level should not be higher than the maximum line.

2 Minimum line: The actual ink level should not be lower than the minimum line.

Match the color of the ink bottle to the color on the tank when you ll the tanks, and seal the rubber ink tank
caps properly after that.

The ink level in each tank will be a little bit below the maximum ll line when you rst ll the tanks.

If you notice any ink level reaches the minimum line during daily printing, rell that tank with correct ink.
Printing with ink level below the minimum line may cause damage to your printer.

When you rell the ink tanks, ll the ink to the maximum lines only. Any ink level above the maximum line
may cause ink leakage.

NOTE: Product service or repairs required as a result of lling the ink tanks improperly and/or using non-HP

ink will not be covered under warranty.

ENWW Ink levels 59

Rell ink tanks

To rell the ink tanks

1. Lift the ink tank lid.

2. Remove the cap of the ink tank you plan to rell.

3. Twist to remove the cap of the ink bottle, remove the seal from the bottle, install the cap back onto the

bottle, and then pull open the top part of the cap.

60 Chapter 6 Manage ink and printhead ENWW

4. Hold the ink bottle on tank nozzle and rell the ink tank to the maximum line only. If ink doesn't drain

immediately, remove and reinsert bottle on tank.

CAUTION: You should not squeeze the ink bottle during this process.

NOTE: Some ink will remain in the bottle after lling the tank to the maximum level line. Store the

bottle in an upright position in a cool and dry location.

5. Close the ink tank cap securely.

6. Repeat steps 2 to 5 to rell other ink tanks.

7. Close the ink tank lid.

Precautions for working with ink bottles

Use the following tips to work with ink bottles:

●

Keep the ink bottles beyond the reach of children.

●

Open the ink bottle only when you plan to ll the ink tanks.

ENWW Rell ink tanks 61

●

Do not tilt, shake, or squeeze the ink bottle when it is open to prevent ink leaks.

●

Store the ink bottles in a cool, dark place.

62 Chapter 6 Manage ink and printhead ENWW

Order ink supplies

Before ordering ink bottles, visually check the labels on the ink bottles to locate the ink bottle numbers.

To order original HP supplies for the printer, go to www.hp.com/buy/supplies . If prompted, choose your
country/region, and then follow the prompts to nd the right ink bottles for your printer.

NOTE: Ordering ink bottles online is not supported in all countries/regions. If it is not available in your

country/region, you may still view supplies information and print a list for reference when shopping at a local
HP reseller.

ENWW Order ink supplies 63

Print with black ink only

Before printing with black ink only, make sure the actual ink levels in all tanks are no lower than the minimum
ink lines. Printing with any ink level lower than the minimum line may cause damage to your printer.

To print with black ink only(Windows)

1. From your software, select Print.

2. Make sure your printer is selected.

3. Click the button that opens the Properties dialog box.

Depending on your software application, this button might be called Properties, Options, Printer Setup,
Printer Properties, Printer, or Preferences.

4. Select the appropriate options.

Windows 10, Windows 8.1, and Windows 8

●

Click Paper/Quality tab.

●

Under Print in Grayscale, select Black Ink Only from the list, and then click OK.

Windows 7, Windows Vista, and Windows XP

●

On the Layout or Paper/Quality tab, click the Advanced button to open the Advanced Options
dialog box.

●

From the Print in Grayscale drop-down list, select Black Ink Only, and then click OK.

To print with black ink only (OS X and macOS)

1. From the File menu in your software, choose Print.

2. Make sure your printer is selected.

3. Set the print options.

If you do not see options on the Print dialog, click Show Details.

NOTE: Locations for the options can vary from one application to another.

4. From the pop-up menu, choose Paper Type/Quality.

5. From the Color pop-up menu, choose Grayscale, and then click Print.

64 Chapter 6 Manage ink and printhead ENWW

Tips for working with ink and printhead

Printhead tips

Use the following tips to work with printheads:

●

To protect the printheads from drying out, always turn the printer o using the Power button, and wait
until the Power button light goes out.

●

Do not open or untape printheads until you are ready to install them. Leaving tape on the printheads
reduces ink evaporation.

●

Insert the new printheads into the correct slots. Match the color and icon of each printhead to the color
and icon for each slot. Make sure the printheads snap into place, and then close the printhead latch.
After new printheads are installed and primed with ink, do not open the printhead latch unless installing
new printheads or moving the printer outside your home or oice.

●

Align the printer for best print quality. See Printing issues on page 95 for more information.

●

If you remove a printhead from the printer for any reason, try to replace it again as soon as possible.
Outside of the printer, if unprotected, the printhead may begin to dry out.

Ink tips

Use the following tips to work with ink:

●

Make sure the ink tanks are lled with ink and the ink levels are above the minimum line before printing.

●

Rell the ink tanks when the ink level reaches the minimum line. Printing with the ink level below the
minimum line may cause damage to your printer.

●

Do not make the ink level be above the maximum line by overlling the ink tanks or tilting the printer.
The ink level higher than the maximum line can cause ink leaks and ink mixing.

ENWW Tips for working with ink and printhead 65

Move printer

When moving the printer, follow the guidelines provided with the printer to prevent ink leakage.

For more information, refer to the documentation provided in the printer box, or download the latest version
of this user guide from www.hp.com/support .

66 Chapter 6 Manage ink and printhead ENWW

7 Connect your printer

●

Connect your printer to a wireless network with a router

●

Connect wirelessly to the printer without a router

●

Connect your printer by using the HP Smart app

●

Wireless settings

●

Connect your printer to your computer with a USB cable (non-network connection)

●

Change from a USB connection to a wireless network

●

Advanced printer management tools (for networked printers)

●

Tips for setting up and using a networked printer

ENWW 67

Connect your printer to a wireless network with a router

TIP: To print a wireless quick start guide, press the Information button ( ) for three seconds.

●

Connect your printer to a wireless network using Wi-Fi Protected Setup (WPS)

●

Connect your printer to a wireless network using HP printer software

Connect your printer to a wireless network using Wi-Fi Protected Setup (WPS)

Before connecting your printer to a wireless network using WPS, make sure you have the following:

●

A wireless 802.11b/g/n network that includes a WPS-enabled wireless router or access point.

NOTE: The printer only supports connections using 2.4GHz.

●

A computer that is already connected to the wireless network that you want to use to connect your
printer. Be sure you have installed the HP printer software on the computer.

If you have a WPS router with a WPS push button, follow the Push Button method. If you are not certain your
router has a push button, follow the PIN method.

To use the Push Button Conguration (PBC) method

1.

Press and hold the Wireless button ( ) on the printer for more than three seconds to start WPS push

mode. The Wireless light starts blinking.

2. Press the WPS button on your router.

NOTE: The product begins a timer for approximately two minutes while a wireless connection is established.

To use the PIN method

1.

Press the Wireless button ( ) and Information button ( ) at the same time to print the network

conguration page, and then locate a WPS PIN.

The WPS PIN is printed at the top of the printed information page.

2.

Press and hold the Wireless button ( ) from the printer control panel for more than three seconds.

The wireless light starts blinking.

3. Open the conguration utility or software for the wireless router or wireless access point, and then enter

the WPS PIN.

68 Chapter 7 Connect your printer ENWW

NOTE: For more information about using the conguration utility, see the documentation provided

with the router or wireless access point.

Wait for about two minutes. If the printer connects successfully, the Wireless light stops blinking but remains
lit.

Connect your printer to a wireless network using HP printer software

To connect the printer to an integrated wireless WLAN 802.11 network, make sure you have the following:

●

A wireless 802.11b/g/n network that includes a wireless router or access point.

NOTE: The printer only supports connections using 2.4GHz.

●

A computer that is already connected to the wireless network that you want to use to connect your
printer.

●

Network name (SSID).

●

WEP key or WPA Passphrase (if needed).

To connect your printer using HP printer software (Windows)

1. Depending on whether you have installed the HP printer software or not, do one of the following:

If you have not installed the HP printer software on your computer

a. Insert the printer software CD in your computer.

NOTE: During the software installation, a USB cable might be required for temporary connection

between the printer and the computer. Do not connect the USB cable until the printer software
prompts to do so.

b. When you are prompted, select Wireless, and then follow the on-screen instructions.

If you have the HP printer software installed on your computer

a. Open the printer software. For more information, see Open the HP printer software (Windows)

on page 26.

b. In the printer software, click Tools.

c. Click Device Setup & Software.

d. Click Connect a new device, click Wireless, and then follow the onscreen instructions.

2. After the printer connects successfully, the blue Wireless light stops blinking and remains on.

To connect your printer using HP printer software (OS X and macOS)

1. Depending on whether you have installed the HP printer software or not, do one of the following:

If you have not installed the HP printer software on your computer

a. Insert the printer software CD in your computer.

b. Double-click the HP Installer icon on the software CD, and then follow the onscreen instructions.

ENWW Connect your printer to a wireless network with a router 69

If you have the HP printer software installed on your computer

a. Double-click HP Utility in the HP folder in the Applications folder.

b. On the menu bar at the top of the screen, choose Setup New Device from the Devices menu, and

then follow the onscreen instructions.

2. After the printer connects successfully, the blue Wireless light stops blinking and remains on.

To connect a new printer (Windows)

1. Open the printer software. For more information, see Open the HP printer software (Windows)

on page 26.

2. In the printer software, click Tools.

3. Select Device Setup & Software.

4. Select Connect a new device. Follow the onscreen instructions.

To connect a new printer (OS X and macOS)

1. Open System Preferences .

2. Depending on your operating system, click Printers & Scanners .

3. Click + below the list of printers at the left.

4. Select the new printer from the list.

70 Chapter 7 Connect your printer ENWW

Connect wirelessly to the printer without a router

With Wi-Fi Direct, you can print wirelessly from a computer, smart phone, tablet, or other wireless-capable
device—without connecting to an existing wireless network.

Guidelines for using Wi-Fi Direct

●

Make sure Wi-Fi Direct for your printer is turned on.

●

Make sure your computer or mobile device has the necessary software.

—

If you are using a computer, make sure you have installed the printer software provided with the
printer.

If you have not installed the HP printer software on the computer, connect your computer to Wi-Fi
Direct for your printer rst and then install the printer software. Select Wireless when prompted by
the printer software for a connection type.

—

If you are using a mobile device, make sure you have installed a compatible printing app.

●

Up to ve computers and mobile devices can use the same Wi-Fi Direct connection.

●

Wi-Fi Direct can be used while the printer is also connected either to a computer using a USB cable or to
a network using a wireless connection.

●

Wi-Fi Direct cannot be used to connect a computer, mobile device, or printer to the Internet.

To turn Wi-Fi Direct on or o

On the printer control panel, press the Wi-Fi Direct button ( ).

●

When Wi-Fi Direct is turned on, the Wi-Fi Direct light is on steady. To nd the Wi-Fi Direct name and

password, press the Information button ( ) to print a printer information page.

NOTE: When you turn on Wi-Fi Direct the rst time, the printer automatically prints a Wi-Fi Direct

guide. The guide provides instructions about how to use Wi-Fi Direct. After that, you can press the Wi-Fi

Direct button ( ) and the Information button ( ) together to print the Wi-Fi Direct guide. The

guide may not be available in all languages.

●

When Wi-Fi Direct is turned o, the Wi-Fi Direct light is o.

●

For more information about the Wi-Fi Direct light status, see Control panel lights and display icons

status on page 8.

To print from a wireless-capable mobile device that supports Wi-Fi Direct

For Google Android devices, make sure you have installed the latest version of HP Print Service Plugin on your
mobile device. You can download this plugin from the Google Play application store.

1. Make sure you have turned on Wi-Fi Direct on the printer.

2. Turn on Wi-Fi Direct on your mobile device. For more information, see the documentation provided with

the mobile device.

ENWW Connect wirelessly to the printer without a router 71

3. From your mobile device, select a document from a print enabled application, and then select the option

to print the document.

The list of available printers appears.

4. From the list of available printers, choose the Wi-Fi Direct name shown such as DIRECT-**-HP Ink Tank

Wireless (where ** are the unique characters to identify your printer).

●

If the Wi-Fi Direct connection security for the printer is Automatic (the default setting), the mobile
device will connect to the printer automatically and send the print job.

●

If the Wi-Fi Direct connection security for the printer is set to Manual, do one of the following to
connect to the printer and print.

—

If the Wi-Fi Direct light on the printer control panel keeps blinking, press the Wi-Fi Direct
button ( ). The light will stop blinking and stay on.

—

If the printer prints out a page with a PIN code, follow the instruction on the page.

TIP: You can change the Wi-Fi Direct connection security setting for the printer from the embedded

web server (EWS). For more information, see Open the embedded web server on page 78.

To print from a wireless-capable mobile device that does not support Wi-Fi Direct

1. Make sure you have installed a compatible printing app on your mobile device. For more information,

visit www.hp.com/global/us/en/eprint/mobile_printing_apps.html.

2. Make sure you have turned on Wi-Fi Direct on the printer.

3. Turn on the wireless (Wi-Fi) connection on your mobile device. For more information, see the

documentation provided with the mobile device.

4. From the mobile device, connect to a new network. Use the process you normally use to connect to a

new wireless network or hotspot. Choose the Wi-Fi Direct name from the list of wireless networks
shown such as DIRECT-**-HP Ink Tank Wireless (where ** are the unique characters to identify your
printer).

5. Enter the Wi-Fi Direct password of your printer when prompted.

6. Print your document.

To print from a wireless-capable computer (Windows)

1. Make sure you have turned on Wi-Fi Direct on the printer.

2. Turn on the computer's Wi-Fi connection. For more information, see the documentation provided with

the computer.

NOTE: If your computer does not support Wi-Fi, you are not able to use Wi-Fi Direct.

3. From the computer, connect to a new network. Use the process you normally use to connect to a new

wireless network or hotspot. Choose the Wi-Fi Direct name from the list of wireless networks shown
such as DIRECT-**-HP Ink Tank Wireless (where ** are the unique characters to identify your printer).

Enter the Wi-Fi Direct password when prompted.

72 Chapter 7 Connect your printer ENWW

4. Proceed to step 5 if the printer has been installed and connected to the computer over a wireless

network. If the printer has been installed and connected to your computer with a USB cable, follow the
steps below to install the printer software using the Wi-Fi Direct connection.

a. Depending on your operating system, do one of the following:

●

Windows 10: From the computer desktop, click Start, select All apps, click HP, and then
select the icon with the printer name.

●

Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select
the printer name.

●

Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and
then select the printer name.

●

Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select
All Programs, click HP, click the folder for the printer, and then select the icon with the printer

name.

b. In the printer software, click Tools.

c. Click Device Setup & Software, and then select Connect a new device.

d. When the Connection Options software screen appears, select Wireless.

Select your HP printer from the list of detected printers.

e. Follow the onscreen instructions.

5. Print your document.

To print from a wireless-capable computer (OS X and macOS)

1. Make sure you have turned on Wi-Fi Direct on the printer.

2. Turn on Wi-Fi on the computer.

For more information, see the documentation provided by Apple.

3. Click the Wi-Fi icon and choose the Wi-Fi Direct name, such as DIRECT-**-HP Ink Tank Wireless (where **

are the unique characters to identify your printer).

If Wi-Fi Direct is turned on with security, enter the password when prompted.

4. Add the printer.

a. Open System Preferences .

b. Depending on your operating system, click Printers & Scanners .

c. Click + below the list of printers at the left.

d. Select the printer from the list of detected printers (the word “Bonjour” is listed the right column

beside the printer name), and click Add.

ENWW Connect wirelessly to the printer without a router 73

Connect your printer by using the HP Smart app

To set up using the HP Smart app

You can use the HP Smart app to set up the printer on your wireless network. The HP Smart app is supported
on iOS, Android, and Windows devices. For information about this app, see Use the HP Smart app to print,

scan, and troubleshoot from an iOS, Android, or Windows 10 device on page 27.

1. If you are using an iOS or Android mobile device, make sure that Bluetooth is turned on. (HP Smart uses

Bluetooth to make the setup process faster and easier on iOS and Android mobile devices.)

NOTE: HP Smart uses Bluetooth for printer setup only. Printing using Bluetooth is not supported.

2. Open the HP Smart app.

3. Windows: On the home screen, click or tap Setup a new printer and follow the onscreen instructions to

add a printer to your network.

iOS/Android: On the home screen, tap the Plus icon and then tap Add Printer. Follow the onscreen
instructions to add a printer to your network.

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Wireless settings

You can set up and manage your printer wireless connection and perform a variety of network management
tasks. This includes printing information about network settings, turning the wireless function on or o, and
changing wireless settings.

To turn on or o the wireless capability of the printer

Press the Wireless button ( ) to turn on or o the printer wireless capabilities.

●

If the printer has an active connection to a wireless network, the Wireless light is on solid blue, and the
printer display shows the Wireless icon and the Signal Bars icon.

●

If wireless is turned o, the Wireless light is o.

●

For more information about the wireless status, see Control panel lights and display icons status

on page 8.

To print the wireless network test report and network conguration page

Press the Wireless button ( ) and the Information button ( ) at the same time.

●

The wireless network test report shows the diagnostics results for the status of the wireless network,
wireless signal strength, detected networks, and more.

●

The network conguration page shows the network status, hostname, network name, and more.

To change wireless settings (Windows)

This method is available if you have already installed the printer software.

NOTE: This method requires a USB cable. Do not connect the USB cable until prompted to do so.

1. Open the HP printer software. For more information, see Open the HP printer software (Windows)

on page 26.

2. In the printer software, click Tools.

3. Click Device Setup & Software.

4. Select Recongure Wireless Settings. Follow the onscreen instructions.

To restore network settings to default settings

●

Press the Wireless button ( ) and the Cancel button ( ) from the printer control panel at the same

time, and then hold them for three seconds.

ENWW Wireless settings 75

Connect your printer to your computer with a USB cable (non­network connection)

The printer supports a rear USB 2.0 High Speed port for connection to a computer.

To connect the printer with the USB cable

1. Insert the printer software CD in the computer CD-ROM drive.

NOTE: Do not connect the USB cable to the printer until you are prompted to do so.

2. Follow the on-screen instructions. When you are prompted, connect the printer to the computer by

selecting USB on the Connection Options screen.

3. Follow the onscreen instructions.

If the printer software has been installed, the printer will operate as a plug-and-play device. If the software
has not been installed, insert the CD that came with the printer and follow the on-screen instructions.

76 Chapter 7 Connect your printer ENWW

Change from a USB connection to a wireless network

If you rst set up your printer and installed the software with a USB cable, directly connecting the printer to
your computer, you can easily change to a wireless network connection. You will need a wireless 802.11b/g/n
network that includes a wireless router or access point.

NOTE: The printer only supports wireless connections using 2.4GHz.

Before changing from a USB connection to a wireless network, make sure that:

●

The printer is connected to your computer with the USB cable until you are prompted to disconnect the
cable.

●

Your computer is already connected to the wireless network that you want to connect the printer.

Change from a USB connection to a wireless network (Windows)

1. Open the HP printer software. For more information, see Open the HP printer software (Windows)

on page 26.

2. In the printer software, click Tools.

3. Click Device Setup & Software.

4. Select Convert a USB connected device to wireless. Follow the onscreen instructions.

To change from a USB connection to a wireless connection (OS X and macOS)

1. Remove the USB cable from the printer.

2. Restore the printer to its network defaults. For more information, see Wireless settings on page 75.

3. Download the most recent version of HP Easy Start from 123.hp.com.

4. Open HP Easy Start and follow the onscreen instructions to connect your printer.

To change from a USB connection to a wireless network using the HP Smart app on a Windows 10 computer
(Windows)

1. Before you proceed, make sure your computer and printer meet the following requirements:

●

Your printer is currently connected to your computer through USB.

●

Your computer is currently connected to a wireless network.

2. Open the HP Smart app. For information about how to open the app on a Windows 10 computer, see Use

the HP Smart app to print, scan, and troubleshoot from an iOS, Android, or Windows 10 device
on page 27.

3. Make sure your printer is selected.

TIP: If you want to select a dierent printer, click the Printer icon on the toolbar at the left side of the

screen, and then select Select a Dierent Printer to view all available printers.

4. Click Learn More when you see “Make printing easier by connecting your printer wirelessly” on top of the

home page of the app.

ENWW Change from a USB connection to a wireless network 77

Advanced printer management tools (for networked printers)

When the printer is connected to a network, you can use the embedded web server (EWS) to view status
information, change settings, and manage the printer from your computer.

NOTE: You can open and use the EWS without being connected to the Internet. However, some features are

not available.

NOTE: To view or change some settings, you might need a password.

●

Open the embedded web server

●

About cookies

Open the embedded web server

You can use one of the following ways to open the embedded web server.

To open the embedded web server through a network

1.

From the printer control panel, press the Wireless button ( ) and the Information button ( )

together to print the network conguration page.

2. Find out the IP address or hostname of the printer from the network conguration page.

NOTE: The printer must be on a network and must have an IP address.

3. In a supported web browser on your computer, type the IP address or hostname assigned to the printer.

For example, if the IP address is 192.168.0.12, type the following address into a Web browser: http://

192.168.0.12.

To open the embedded web server from the HP printer software (Windows)

1. Open the printer software. For more information, see Open the HP printer software (Windows)

on page 26.

2. Click Print & Scan , and then click Printer Home Page (EWS).

To open the embedded web server through Wi-Fi Direct

1.

If the Wi-Fi Direct light is o, press the Wi-Fi Direct button ( ) to turn it on. To nd the Wi-Fi Direct

name and password, press the

2. From your wireless computer, turn wireless on, search for and connect to the Wi-Fi Direct name, for

example: DIRECT-**-HP Ink Tank Wireless. Enter the Wi-Fi Direct password when prompted.

3. In a supported web browser on your computer, type the following address: http://

192.168.223.1.

Information button ( ) to print a printer information page.

About cookies

The embedded Web server (EWS) places very small text les (cookies) on your hard drive when you are
browsing. These les let the EWS recognize your computer the next time you visit. For example, if you have
congured the EWS language, a cookie helps remember which language you have selected so that the next

78 Chapter 7 Connect your printer ENWW

time you access the EWS, the pages are displayed in that language. Some cookies (such as the cookie that
stores customer-specic preferences) are stored on the computer until you clear them manually.

You can congure your browser to accept all cookies, or you can congure it to alert you every time a cookie is
oered, which allows you to decide which cookies to accept or refuse. You can also use your browser to
remove unwanted cookies.

NOTE: Depending on your printer, if you disable cookies, you also disable one or more of the following

features:

●

Starting where you left the application (especially useful when using setup wizards)

●

Remembering the EWS browser language setting

●

Personalizing the EWS Home page

For information about how to change your privacy and cookie settings and how to view or delete cookies, see
the documentation available with your Web browser.

ENWW Advanced printer management tools (for networked printers) 79

Tips for setting up and using a networked printer

Use the following tips to set up and use a networked printer:

●

When setting up the wireless networked printer, make sure your wireless router or access point is
powered on. The printer searches for wireless routers, then lists the detected network names on the
computer.

●

If your computer is connected to a Virtual Private Network (VPN), you need to disconnect from the VPN
before you can access any other device on your network, including the printer.

●

Learn more about conguring your network and the printer for wireless printing. Click here to go online

for more information.

●

Learn how to nd your network security settings. Click here to go online for more information.

●

Learn about the HP Print and Scan Doctor. Click here to go online for more information.

NOTE: This utility is only available for Windows operation system.

●

Learn how to change from a USB to wireless connection. Click here to go online for more information.

●

Learn how to work with your rewall and antivirus programs during printer setup. Click here to go online

for more information.

80 Chapter 7 Connect your printer ENWW

8 Solve a problem

This section contains the following topics:

●

Jams and paper-feed issues

●

Printhead issues

●

Printing issues

●

Copy issues

●

Scan issues

●

Network and connection issues

●

Get help from the HP Smart app

●

Printer hardware issues

●

Control panel error codes

●

HP support

ENWW 81

Jams and paper-feed issues

What do you want to do?

Clear a paper jam

Solve paper jam issues. Use an HP online troubleshooting wizard

Get step-by-step instructions for clearing paper jams and resolving issues with paper or the paper feed.

NOTE: The HP online troubleshooting wizards may not be available in all languages.

Read general instructions in the Help for clearing paper jams

Paper jams can occur in several locations.

To clear a paper jam from the input tray

1.

Press the Cancel button ( ) to try to clear the jam automatically. If this does not work, complete the
following steps to clear the jam manually.

2. Pull the paper gently out of the input tray.

3. Make sure there is no foreign object in the paper path, and then reload paper.

NOTE: The input tray shield can prevent foreign debris from falling into the paper path and causing

serious paper jams. Do not take down the input tray shield.

4.

Press the Resume button ( ) on the control panel to continue the current job.

To clear a paper jam from the output tray

1.

Press the Cancel button ( ) to try to clear the jam automatically. If this does not work, complete the
following steps to clear the jam manually.

82 Chapter 8 Solve a problem ENWW

2. Pull the paper gently out of the output tray.

3.

Press the Resume button ( ) on the control panel to continue the current job.

To clear a paper jam from the printhead access area

1.

Press the Cancel button ( ) to try to clear the jam automatically. If this does not work, complete the
following steps to clear the jam manually.

2. Remove the jammed paper.

a.

Press the Power button ( ) to turn o the printer.

b. Close the output tray extender, and then rotate the output tray clockwise to stow it in the printer.

c. Open the front door of the printer.

d. Open the printhead access door.

ENWW Jams and paper-feed issues 83

e. Make sure the printhead latch is properly closed and the print carriage is not obstructed. If the print

carriage is in the center of the printer, slide it to the right.

CAUTION: Do not open the printhead latch unless you are installing new printheads or moving

the printer outside your home or oice.

f. Remove the jammed paper.

g. Close the printhead access door, and then close the front door.

h. Pull out the output tray and the tray extender.

3.

Press the Power button ( ) to turn on the printer.

84 Chapter 8 Solve a problem ENWW

To clear a paper jam inside of the printer

NOTE: To prevent ink from leaking, make sure the ink tank caps are rmly closed.

1.

Press the Cancel button ( ) to try to clear the jam automatically. If this does not work, complete the
following steps to clear the jam manually.

2.

Press the Power button ( ) to turn o the printer.

3. Gently turn the printer to the side, locate the cleanout door on the bottom of the printer, and then pull

both tabs on the cleanout door to open it.

4. Remove the jammed paper.

5. Close the cleanout door. Gently push the door towards the printer until both latches snap into place.

6.

Turn the printer upright, and then press the Power button ( ) to turn on the printer.

Clear a print carriage jam

Resolve a print carriage jam.

NOTE: The HP online troubleshooting wizards may not be available in all languages.

Use an HP online troubleshooting wizard

If something is blocking the print carriage or it does not move easily, get step-by-step instructions.

ENWW Jams and paper-feed issues 85

Read general instructions in the Help for clearing a print carriage jam

Remove any objects, such as paper, that are blocking the print carriage. For more information, see "To clear a
paper jam from the printhead access area" from "Clear a paper jam on page 82".

NOTE: Do not use any tools or other devices to remove jammed paper. Always use caution when removing

jammed paper from inside the printer.

Learn how to avoid paper jams

To help avoid paper jams, follow these guidelines.

●

Do not overll the input tray, but make sure that you have at least 5 pages loaded, for best results.

●

Keep your printer free of dust and debris by removing paper and closing the input tray when not in use.

●

Remove printed papers from the output tray frequently.

●

Ensure that paper loaded in the input tray lays at, and the edges are not bent or torn.

●

Do not combine dierent paper types and paper sizes in the input tray; the entire stack of paper in the
input tray must be the same size and type.

Use HP paper for optimum performance. See Paper basics on page 24 for more information about HP
paper.

●

Adjust the paper-width guide in the input tray to t snugly against all paper. Make sure the paper-width
guide does not bend the paper in the input tray.

●

Do not force paper too far down in the input tray.

●

Do not add paper while the printer is printing. If the printer is about to run out of paper, wait until the out
of paper message appears before adding paper.

Solve paper-feed problems

What kind of problem are you having?

●

Paper is not picked up from the input tray

—

Make sure paper is loaded in the input tray. For more information, see Load media on page 18.

—

Adjust the paper-width guide in the input tray to t snugly against all paper. Make sure the paper­width guide does not bend the paper in the input tray.

—

Make sure paper in the input tray is not curled. Uncurl paper by bending it in the opposite direction
of the curl.

—

Clean the paper rollers.

●

Pages are skewing

—

Make sure the paper is loaded in the far-right side of the input tray and the paper-width guide is t
against the left side of the paper.

—

Load paper into the printer only when it is not printing.

●

Multiple pages are being picked up

86 Chapter 8 Solve a problem ENWW

—

Adjust the paper-width guide in the input tray to t snugly against all paper. Make sure the paper­width guide does not bend the paper in the input tray.

—

Make sure the input tray is not overloaded with paper.

—

Make sure the pieces of the loaded paper are not sticking together.

—

Use HP paper for optimum performance and eiciency.

—

Clean the paper rollers.

To clean the paper rollers using an automated tool

1.

Press the Power button ( ) to turn on the printer.

2. Remove paper from the input tray.

3.

Press and hold the Power button ( ), press the Cancel button ( ) three times, press the Color Copy

button ( ) seven times, and then release the Power button ( ).

The printer makes some noise for approximately one minute. Wait until the printer stops making noises
before you proceed.

4. Try to print. If the problem persists, proceed to clean the paper rollers manually.

To clean the paper rollers manually

1. Gather the following materials:

●

A long, lint-free cotton swab

●

Distilled, ltered, or bottled water (tap water might damage the printer)

2.

Press the Power button ( ) to turn o the printer.

3. Disconnect the power cord from the rear of the printer.

4. Disconnect the USB cable, if it is not already disconnected.

5. Raise the input tray.

6. Lift and hold the input tray shield.

NOTE: Do not remove the input tray shield. The input tray shield prevents foreign debris from falling

into the paper path and causing paper jams.

7. Look down through the open input tray and nd the gray paper pick rollers. You might need a ashlight

to illuminate the area.

8. Dampen a long cotton swab with bottled or distilled water, and then squeeze any excess water from the

cloth.

9. Press the swab against the rollers, and then rotate them upward with your ngers. Apply a moderate

amount of pressure to remove dust or dirt buildup.

10. Lower the input tray shield.

ENWW Jams and paper-feed issues 87

11. Allow the rollers to dry for 10 or 15 minutes.

12. Reconnect the power cord to the rear of the printer.

13. Reconnect the USB cable to the printer if necessary.

14. Press the Power button to turn on the printer.

88 Chapter 8 Solve a problem ENWW

Printhead issues

Identify whether a printhead has a problem

To identify whether printhead has a problem, check the status of the Printhead Alert light and the
corresponding Printhead icon. For more information, see Control panel lights and display icons status

on page 8.

Fix printhead problems

CAUTION: The instructions in this section are only applicable when you install printheads during initial

printer setup. If printheads have been primed with ink, do not open the printhead latch unless you are
installing new printheads or moving the printer outside your home or oice.

If an error occurs after a printhead is installed, or if a message indicates a printhead problem, try removing
the printhead, verifying the protective piece of plastic tape and plug have been removed from each printhead
and then reinserting the printhead. If this does not work, clean the printhead contacts. If the problem is still
not resolved, contact HP Support for assistance.

To verify the printhead installed properly

1. Make sure the printer is turned on.

2. Close the output tray extender, and then rotate the output tray clockwise to stow it in the printer.

3. Remove and reinsert the printhead.

a. Open the front door of the printer.

ENWW Printhead issues 89

b. Open the printhead access door. Press and hold the Black Copy button for about three seconds,

until the print carriage starts moving.

CAUTION: The instructions in this section are only applicable when you install printheads during

initial printer setup. If printheads have been primed with ink, do not open the printhead latch
unless you are installing new printheads or moving the printer outside your home or oice.

c. Push down to open the printhead latch.

d. Remove the printhead from the carriage.

e. Check if there is a plug on top of the printhead or plastic tape on the printhead contacts. If there is,

remove the plug from top of the printhead and the plastic tape from contacts.

NOTE: Do not touch the electrical contacts on the printhead.

90 Chapter 8 Solve a problem ENWW

f. Slide the printhead into the slot until it clicks into place.

g. Firmly close the printhead latch. Make sure the printhead latch is properly closed to avoid problems

such as carriage jams.

h. Close the printhead access door.

i. Close the front door of the printer.

ENWW Printhead issues 91

4. Pull out the output tray and the tray extender.

To clean printhead contacts

CAUTION:

●

Open the printhead latch and clean printhead contacts only when necessary; for example, if a printhead
cannot be detected.

The instructions here are only applicable in this section. If printheads have been primed with ink, do not
open the printhead latch unless installing new printheads or moving the printer outside your home or

oice.

●

The cleaning procedure should take only a few minutes. Make sure that the printheads are reinstalled in
the printer as soon as possible. It is not recommended to leave the printheads outside of the printer
longer than 30 minutes. This could result in damage to the printhead.

1. Check that power is on.

2. Close the output tray extender, and then rotate the output tray clockwise to stow it in the printer.

3. Open the front door of the printer.

92 Chapter 8 Solve a problem ENWW

4. Open the printhead access door. Press and hold the Black Copy button for about three seconds, until the

print carriage starts moving.

CAUTION: The instructions here are only applicable in this section. If printheads have been primed with

ink, do not open the printhead latch unless installing new printheads or moving the printer outside your
home or oice.

5. Push down to open the printhead latch.

6. Remove the printhead indicated in the error message.

7. Clean the printhead contacts and printer contacts.

a. Hold the printhead by its sides with the bottom pointing up and locate the electrical contacts on

the printhhead.

The electrical contacts are the small gold-colored dots on the printhead.

ENWW Printhead issues 93

b. Wipe only the contacts with a dry swab or lint-free cloth.

CAUTION: Be careful to wipe only the contacts, and do not smear any of the ink or other debris

elsewhere on the printhead.

c. On the inside of the printer, locate the contacts for the printhead.

The printer contacts are the set of gold-colored bumps positioned to meet the contacts on the
printhead.

d. Use a dry swab or lint-free cloth to wipe the contacts.

8. Reinstall the printhead.

9. Firmly close the printhead latch. Make sure the printhead latch is properly closed to avoid problems such

as carriage jams.

10. Close the printhead access door, and then close the front door.

11. Check if the error message has gone away. If you still receive the error message, turn the printer o, and

then on.

94 Chapter 8 Solve a problem ENWW