Hp 410 User Manual

HP Ink Tank Wireless 410 series

Table of contents

1 HP Ink Tank Wireless 410 series Help ............................................................................................................... 1

2 Get started .................................................................................................................................................... 2

Printer parts ........................................................................................................................................................... 3

Get to know the ink tank system ........................................................................................................................... 5

Control panel features ........................................................................................................................................... 6

Control panel lights and display icons status ....................................................................................................... 8

Load media .......................................................................................................................................................... 18

Change the default paper size detected by printer ............................................................................................. 22

Load an original on the scanner glass ................................................................................................................. 23

Paper basics ......................................................................................................................................................... 24

Open the HP printer software (Windows) ............................................................................................................ 26

Use the HP Smart app to print, scan, and troubleshoot from an iOS, Android, or Windows 10 device ............. 27

Sleep mode .......................................................................................................................................................... 28

Quiet Mode ........................................................................................................................................................... 29

Auto-O ............................................................................................................................................................... 30

3 Print ........................................................................................................................................................... 31

Print using the HP Smart app .............................................................................................................................. 32

Print from your computer .................................................................................................................................... 33

Print with mobile devices .................................................................................................................................... 38

Tips for print success ........................................................................................................................................... 39

4 Use Web Services ......................................................................................................................................... 42

What are Web Services? ....................................................................................................................................... 43

Set up Web Services ............................................................................................................................................. 44

Print with HP ePrint ............................................................................................................................................. 45

Use the HP Connected website ............................................................................................................................ 46

Remove Web Services .......................................................................................................................................... 47

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5 Copy and scan .............................................................................................................................................. 48

Copy documents .................................................................................................................................................. 49

Scan using the HP Smart app .............................................................................................................................. 50

Scan using the HP printer software ..................................................................................................................... 52

Scan using Webscan ............................................................................................................................................ 56

Tips for copy and scan success ............................................................................................................................ 57

6 Manage ink and printhead ............................................................................................................................ 58

Ink levels .............................................................................................................................................................. 59

Rell ink tanks ..................................................................................................................................................... 60

Order ink supplies ................................................................................................................................................ 63

Print with black ink only ...................................................................................................................................... 64

Tips for working with ink and printhead ............................................................................................................. 65

Move printer ......................................................................................................................................................... 66

7 Connect your printer .................................................................................................................................... 67

Connect your printer to a wireless network with a router .................................................................................. 68

Connect wirelessly to the printer without a router ............................................................................................. 71

Connect your printer by using the HP Smart app ................................................................................................ 74

Wireless settings ................................................................................................................................................. 75

Connect your printer to your computer with a USB cable (non-network connection) ....................................... 76

Change from a USB connection to a wireless network ....................................................................................... 77

Advanced printer management tools (for networked printers) ......................................................................... 78

Tips for setting up and using a networked printer ............................................................................................. 80

8 Solve a problem ........................................................................................................................................... 81

Jams and paper-feed issues ................................................................................................................................ 82

Printhead issues .................................................................................................................................................. 89

Printing issues ..................................................................................................................................................... 95

Copy issues ........................................................................................................................................................ 104

Scan issues ........................................................................................................................................................ 105

Network and connection issues ........................................................................................................................ 106

Get help from the HP Smart app ....................................................................................................................... 108

Printer hardware issues ..................................................................................................................................... 109

Control panel error codes .................................................................................................................................. 110

HP support ......................................................................................................................................................... 111

Appendix A Technical information ................................................................................................................. 113

HP Company notices .......................................................................................................................................... 114

Specications ..................................................................................................................................................... 115

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Regulatory notices ............................................................................................................................................. 117

Environmental product stewardship program .................................................................................................. 124

Index ........................................................................................................................................................... 131

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1 HP Ink Tank Wireless 410 series Help

Learn how to use your printer.

●

Get started on page 2

●

Print on page 31

●

Use Web Services on page 42

●

Copy and scan on page 48

●

Manage ink and printhead on page 58

●

Connect your printer on page 67

●

Solve a problem on page 81

●

Technical information on page 113

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2 Get started

●

Printer parts

●

Get to know the ink tank system

●

Control panel features

●

Control panel lights and display icons status

●

Load media

●

Change the default paper size detected by printer

●

Load an original on the scanner glass

●

Paper basics

●

Open the HP printer software (Windows)

●

Use the HP Smart app to print, scan, and troubleshoot from an iOS, Android, or Windows 10 device

●

Sleep mode

●

Quiet Mode

●

Auto-O

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Printer parts

1 Paper-width guide

2 Input tray

3 Input tray shield

4 Scanner lid

5 Scanner glass

6 Output tray extender (also referred to as the tray extender)

7 Output tray

8 Front door

9 Ink tank

10 Ink tank caps

11 Ink tank lid

12 Control panel

13 Printhead access door

14 Printheads

15 Printhead latch

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16 Power connection

17 USB port

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Get to know the ink tank system

Term Denition

Printheads The printheads are the components in the print mechanism that apply ink to the paper. There are two

printheads: a black ink printhead and a tri-color ink printhead.

CAUTION: After the printheads are installed and primed with ink, do not open the printhead latch unless

you are installing new printheads or moving the printer outside your home or oice.

Printhead latch The printhead latch on the carriage secures the printheads in the carriage. Make sure the printhead latch is

properly closed to avoid problems such as carriage jams.

CAUTION: After the printheads are installed and primed with ink, do not open the printhead latch unless

you are installing new printheads or moving the printer outside your home or oice.

Ink tanks Ink tanks are external ink reservoirs located at the right side of the printer. There are four ink tanks. Each

ink tank corresponds to an individual color: black, cyan, magenta, and yellow.

Ink tank caps Ink tank caps are rubber plugs that seal each ink tank.

Priming Priming is the process of lling the ink supply tubes that run between the ink tanks and the printheads.

This process occurs when you install new printheads and start the priming process from the control panel. For more information about priming, see Printhead priming and alignment icons on page 12.

Alignment Alignment is a process of aligning the printheads to improve print quality. For more information about

alignment, see Printhead priming and alignment icons on page 12.

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Control panel features

Overview of buttons and lights

Feature Description

1 Control Panel Display : Indicates number of copies, printhead priming status, media errors, wireless status

and signal strength, Wi-Fi Direct status, and printhead problems.

2 Cancel button: Stops the current operation.

3 Wireless button: Turns on or o the printer wireless capabilities.

Wireless light: Indicates whether the printer is connected to a wireless network.

4 Wi-Fi Direct button: Turns on or o Wi-Fi Direct.

Wi-Fi Direct light: Indicates the on or o status of Wi-Fi Direct.

5 Color Copy button: Starts a color copy job. To increase the number of color copies, press the button

multiple times. Copying will start two seconds after the last button press.

NOTE: You can generate a print quality diagnostics report by pressing and holding the Color Copy button

for three seconds.

6 Power button: Turns the printer on or o.

7 Printhead Alert light: Indicates printhead problems.

8 Resume button: Resumes a job after a disruption (for example, after loading paper or clearing a paper jam).

Resume light: Indicates the printer is in a warning or error state.

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Feature Description

9 Information button: Prints out a printer information page. Press the button in combination with the

Wireless button, the Wi-Fi Direct button, or the HP ePrint button to get more specic help pages tied to

each of those buttons.

10 HP ePrint button: Turns HP ePrint on or o.

HP ePrint light: Indicates the on or o status of HP ePrint. A blinking light indicates a problem with the

connection to Web Services.

11 Black Copy button: Starts a black-and-white copy job. To increase the number of black-and-white copies,

press the button multiple times. Copying will start two seconds after the last button press.

Control panel display icons

Icon Description

Number of copies icon: Shows the number of copies when you are copying documents, changes to the

letter P when the printer needs priming, and alternates between the letter E and a number when the printer is in an error state.

Error icon: Indicates an error.

Paper Error icon: Indicates a paper-related error.

Wireless status icons: Show the status of a wireless connection.

The wireless status icons consist of three icons, the Wireless icon ( ), the Wireless Attention icon

( ), and the Signal Bars icon ( ).

Wi-Fi Direct icon: Indicates Wi-Fi Direct is on or is in the process of being connected.

Printhead icons: The left printhead icon ashing shows an error related to the tri-color printhead, and

the right icon ashing shows an error related to the black printhead.

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Control panel lights and display icons status

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Power button light

●

Wireless light and icons

●

Wi-Fi Direct light and icon

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HP ePrint light

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Printhead icons and Printhead Alert light

●

Printhead priming and alignment icons

●

Error icon, Paper Error icon, and Resume light

●

Number of copies icon

●

Ink system maintenance icon

Power button light

Status Description

On The printer is on.

O The printer is powered o.

Dimmed Indicates the printer is in Sleep mode. The printer automatically enters Sleep mode after 5 minutes

Blinking

Fast blinking If the printhead access door is open, close it. If the printhead access door is closed and the light is

Wireless light and icons

The Wireless light next to the Wireless button ( ) and the wireless status icons on the control panel

display work together to indicate the status of a wireless connection.

The Wireless light and Wireless status icons will only light up after alignment is completed during initial setup.

of inactivity. After 2 hours of inactivity, the printer automatically turns o if not connected to a wireless network or computer.

The printer is processing a job. To cancel the job, press the Cancel button ( ).

blinking fast, the printer is in an error state that you can resolve by following the on-screen messages from the computer. If you do not see any on-screen messages, try printing a document to generate an on-screen message.

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Status Description

The Wireless light, the Wireless icon, and the Signal Bars icon are on.

The Wireless light is o. The wireless capability of the printer is o. To turn on the wireless

The Wireless light is blinking, the Wireless icon is on, and the Signal Bars icon are cycling.

The Wireless light blinks for three seconds and then turns o. The wireless capability of the printer is disabled.

The Wireless light is blinking, and the Wireless icon and Wireless Attention icon are on.

The printer is connected to a wireless network.

capability, press the Wireless button ( ).

The printer is in Auto-wireless connect (AWC) mode.

Change the wireless settings. For more information, see Wireless

settings on page 75.

There is no wireless signal.

●

Make sure your wireless router or access point is powered on.

The Wireless light is blinking, the Wireless icon is on, and the Wireless Attention icon is blinking.

The Wireless light is blinking, the Wireless icon is on, and the Signal Bars are blinking together.

●

Move the printer closer to the wireless router.

One of the following might have occurred.

●

The printer has a problem connecting to the wireless network.

●

An error occurs or an overlap session is detected when using WPS.

Press the Wireless button ( ) and the Information button

( ) together to run the wireless test, and then review the test

report for information on how to solve the problem.

The printer is in the Wi-Fi Protected Setup (WPS) push mode.

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Status Description

The Wireless light is blinking, and the Wireless icon is on. The wireless capability of the printer is on, but has not been

congured.

The Wireless light is blinking, the Wireless icon is on, the Signal Bars are cycling, and the Wireless Attention light is on.

Wi-Fi Direct light and icon

The Wi-Fi Direct light and Wi-Fi Direct status icon will only light up after alignment is completed during initial setup.

Status Description

The Wi-Fi Direct light and icon are on. Wi-Fi Direct is turned on and ready to use.

The Wi-Fi Direct light and icon are o. Wi-Fi Direct is o.

The wireless capability of the printer is on and has been congured before, and the printer is trying to connect to the network.

To learn how to connect to your printer using Wi-Fi Direct, see

Connect wirelessly to the printer without a router on page 71.

To turn on Wi-Fi Direct, press the Wi-Fi Direct button ( ).

The Wi-Fi Direct light is blinking. The printer is connecting to a mobile device in the Wi-Fi Protected

Setup (WPS) push mode. Press the Wi-Fi Direct button ( ) to

nish connecting.

The Wi-Fi Direct light blinks fast for three seconds, and then stays on.

The Wi-Fi Direct light blinks fast for three seconds, and then turns o.

The printer already has the maximum number of Wi-Fi Direct connection and another device is trying to connect to the printer with Wi-Fi Direct.

Wi-Fi Direct is disabled. For more information, contact the person who set up the printer.

HP ePrint light

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Status Description

The HP ePrint light is on. The HP ePrint feature is on and ready to use.

For more information, see Print with HP ePrint on page 45.

The HP ePrint light is o. The HP ePrint feature is o.

To turn on HP ePrint, press the HP ePrint button ( ).

The HP ePrint light blinks for three seconds, and then turns o. One of the following might have occurred.

●

The Web Services have not been setup up.

●

A mandatory update for the printer is available but has not been installed.

●

The HP ePrint feature has been disabled.

Press the HP ePrint button ( ) and the Information button

( ) at the same time to print a diagnostic page, and then

follow the instructions on the page.

The HP ePrint light keeps blinking. The HP ePrint feature is turned on, but the printer is not

connected to the Web Services server.

Press the HP ePrint button ( ) and the Information button

Printhead icons and Printhead Alert light

●

The Error icon, one of the Printhead icons, and the Printhead Alert light are blinking.

Cause Solution

One of the following might have occurred.

—

The corresponding printhead is missing.

—

The corresponding printhead is installed incorrectly.

—

The corresponding printhead still has orange plastic tape or the plug on it.

( ) at the same time to print a diagnostic page, and then

follow the instructions on the page.

—

If one of the printheads is missing, insert the corresponding printhead.

—

If both printheads are installed in the printer, remove the corresponding printhead, make sure there is no plug or plastic tape on it, and then reinsert the printhead securely.

CAUTION: These instructions are only applicable when

you install printheads during initial printer setup. If printheads have been primed with ink, do not open the printhead latch unless installing new printheads or moving the printer outside your home or oice.

For more information, see Fix printhead problems

on page 89.

●

The Error icon, both Printhead icons, and the Printhead Alert light are blinking.

ENWW Control panel lights and display icons status 11

Cause Solution

One of the following might have occurred.

—

Both printheads are missing.

—

Both printheads are installed incorrectly.

—

Both printheads still have orange plastic tapes or plugs on them.

—

Both printheads are incompatible or damaged.

Printhead priming and alignment icons

Printheads ready for priming

●

The Number of copies icon changes to a blinking P during initial printer setup. At the same time all other icons on the control panel display are turned o.

—

If there are no printheads installed in the printer, install the printheads.

—

If both printheads are installed in the printer, remove the printheads, make sure there is no plug or plastic tape on them, and then reinsert the printheads securely.

CAUTION: These instructions are only applicable when

—

Make sure that you are using the correct HP printheads for your printer.

—

If the error persists, contact HP Support for help.

Cause Solution

During initial setup, the printer detects that the new printheads are installed and the ink system is ready for priming.

Alignment status icon

●

The Number of copies icon becomes a blinking A.

Make sure all ink tanks are lled above the minimum line, and the printhead latch is closed rmly. Press and hold the

Resume button ( ) for three seconds to start ink priming.

NOTE: Priming will occur in the background and will not

block printing, copying, or scanning.

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Cause Solution

The alignment page is printing and waiting to scan. Place the alignment page print side down on the scanner

Priming in progress

●

Printhead priming is in progress.

glass, and then press the Color Copy button ( ) on the

control panel to align.

NOTE: When scan starts, blinking "A" changes to solid "A".

Alignment is complete after the scan.

—

If alignment event occurs as part of the priming process during initial printer setup, the solid "A" changes to "0" once alignment is complete.

—

If alignment event occurs after initial printer setup, the control panel display returns to normal state once alignment is complete.

Cause Solution

Printhead priming is in progress. Priming can take place in the background when the printer is

Error icon, Paper Error icon, and Resume light

●

The Error icon, the Paper Error icon, and the Resume light are on.

Cause Solution

There is no paper in the input tray. Load paper in the input tray.

●

The Error icon, the Paper Error icon, and the Resume light are blinking.

idle. Priming is complete when the display shows "0".

When priming is in progress, you can still print, scan, or copy.

For information about how to load paper, see Load media

on page 18.

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Cause Solution

The printer receives a printing job, and detects that there is no paper in the input tray.

Number of copies icon

●

The Number of copies icon is alternating between the letter E and the number 1. At the same time, the Error icon, the Paper Error icon, and the Resume light are blinking.

Cause Solution

The printer receives a printing job, starts feeding paper, and detects that the paper width for the printing job is bigger than the width of the loaded paper.

Load paper, and then press the Resume button ( ) to

continue printing.

For information about how to load paper, see Load media

on page 18.

Press either the Resume button ( ) or the Cancel button

) to cancel the printing job and eject paper.

(

To avoid the paper size mismatch problem, do one of the following before printing.

—

Change the paper size setting for the printing job to match the paper loaded.

—

Remove all paper from the input tray, and then load paper that matches the paper size setting for the printing job.

TIP: You can change the default paper size automatically

detected by the printer. For more information, see Change the

default paper size detected by printer on page 22.

●

The Number of copies icon is alternating between the letter E and the number 2. The Resume light is

o.

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Cause Solution

The printer receives a single-page printing job, detects that the paper length for the printing job does not match the length of the loaded paper, and then prints out the page with errors.

●

The Number of copies icon is alternating between the letter E and the number 2. At the same time, the

To clear the error, press any button on the control panel or wait for two minutes.

To avoid the paper length mismatch problem, do one of the following before printing.

—

Change the paper size setting for the printing job to match the paper loaded.

—

Remove all paper from the input tray, and then load paper that matches the paper size setting for the printing job.

TIP: You can change the default paper size automatically

detected by the printer. For more information, see Change the

default paper size detected by printer on page 22.

Error icon, the Paper Error icon, and the Resume light are blinking.

Cause Solution

The printer receives a multi-page printing job, detects that the paper length for the printing job does not match the length of the loaded paper, and then prints out the rst page of the job with errors.

●

The Number of copies icon is alternating between the letter E and the number 3. At the same time, the

—

To cancel the printing job, press the Cancel button ( ).

—

To continue printing the remaining pages, press the

Resume button ( ). The remaining pages will have

the same errors as the rst page.

TIP: You can change the default paper size automatically

detected by the printer. For more information, see Change the

default paper size detected by printer on page 22.

Resume light is blinking, and the Power button light is on.

ENWW Control panel lights and display icons status 15

Cause Solution

The carriage inside the printer has stalled. Open the printhead access door, make sure the printhead latch

is properly closed and the print carriage is not obstructed. Move the carriage to the right, close the printhead access door,

and then press the Resume button ( ) to continue printing.

See

Jams and paper-feed issues on page 82 for more

information.

CAUTION: Do not open the printhead latch unless you are

installing new printheads or moving the printer outside your home or oice.

●

The Number of copies icon is alternating between the letter E and the number 4. At the same time, the Error icon, the Paper Error icon, and the Resume light are blinking.

Cause Solution

There is a paper jam.

●

The Number of copies icon is alternating between the letter E and the number 5. At the same time, all

Clear the jam, and then press the Resume button ( ) to

continue printing.

For more information, see Jams and paper-feed issues

on page 82.

lights on the control panel are blinking.

Cause Solution

The scanner is not working. Turn o and turn on the printer.

If the problem persists, contact HP. The printer still prints even if the scanner is not working.

●

The Number of copies icon is alternating between the letter E and the number 6.

16 Chapter 2 Get started ENWW

Cause Solution

The printer is in an error state. Reset the printer.

Ink system maintenance icon

The Number of copies icon is alternating between the letter E and the number 9.

Cause Solution

The printer detects that ink system maintenance is required. Open the printhead access door completely, and then close it

1. Turn o the printer.

2. Unplug the power cord.

3. Wait a minute, and then plug the power cord back in.

4. Turn on the printer.

If the problem persists, contact HP.

immediately. This process helps remove ink buildup and maintains the best print quality throughout the life of the printer.

CAUTION: Do not open the printhead latch during this process

unless you are installing new printheads or moving the printer outside your home or oice.

ENWW Control panel lights and display icons status 17

Load media

Select a paper size to continue.

To load full-size paper

1. Raise the input tray.

2. Slide the paper-width guide to the left.

3. Insert a stack of paper into the input tray with the short edge down and the print side up, and slide the

stack of paper down until it stops.

18 Chapter 2 Get started ENWW

4. Slide the paper-width guide to the right until it stops at the edge of the paper.

5. Pull out the output tray and the tray extender.

To load small-size paper

1. Raise the input tray.

2. Slide the paper-width guide to the left.

ENWW Load media 19

3. Insert a stack of small-size paper (like photo paper) into the far-right side of the input tray with the

short edge down and the print side up, and slide the stack of paper down until it stops.

4. Slide the paper-width guide to the right until it stops at the edge of the paper.

5. Pull out the output tray and the tray extender.

To load envelopes

1. Raise the input tray.

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2. Slide the paper-width guide to the left.

3. Insert one or more envelopes into the far-right side of the input tray and slide the stack of envelopes

down until it stops.

The side to be printed on should face up. For envelope with ap on the long edge, insert the envelope vertically with the ap on the left side and facing down. For envelope with the ap on the short edge, insert the envelope vertically with the ap on the top and facing down.

4. Slide the paper-width guide to the right against the stack of envelopes until it stops.

5. Pull out the output tray and the tray extender.

ENWW Load media 21

Change the default paper size detected by printer

The printer can automatically detect whether the input tray is loaded with paper and also detect whether the loaded paper width is large, small, or medium. You can change the default large, medium, or small paper size detected by the printer.

To change the default paper size detected by the printer

1. Open the embedded web server (EWS). For more information, see Open the embedded web server

on page 78.

2. Click the Settings tab.

3. In the Preferences section, click Tray and Paper Management, and then select the desired option.

4. Click Apply.

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Load an original on the scanner glass

To load an original on the scanner glass

1. Lift the scanner lid.

2. Load the original print-side down on the right corner of the scanner glass.

3. Close the scanner lid.

ENWW Load an original on the scanner glass 23

Paper basics

The printer is designed to work well with most types of oice paper. It is best to test a variety of print paper types before buying large quantities. Use HP paper for optimum print quality. Visit the HP website at

www.hp.com for more information about HP paper.

HP recommends plain papers with the ColorLok logo for printing everyday documents. All papers with the ColorLok logo are independently tested to meet high standards of reliability and print quality, and produce documents with crisp, vivid color, bolder blacks, and that dry faster than ordinary plain papers. Look for papers with the ColorLok logo in a variety of weights and sizes from major paper manufacturers.

This section contains the following topics:

●

Recommended papers for printing

●

Order HP paper supplies