HP 3500 Reference
HP Color LaserJet CP3505
Software Technical Reference Addendum
HP Color LaserJet CP3505
Software Technical Reference Addendum
Copyright and license
2007 Copyright Hewlett-Packard
Development Company, L.P.
Reproduction, adaptation or translation
without prior written permission is prohibited,
except as allowed under the copyright laws.
The information contained herein is subject
to change without notice.
The only warranties for HP products and
services are set forth in the express warranty
statements accompanying such products
and services. Nothing herein should be
construed as constituting an additional
warranty. HP shall not be liable for technical
or editorial errors or omissions contained
herein.
Edition 1, 9/2007
Trademark credits
Adobe® and Acrobat® are trademarks of
Adobe Systems Incorporated.
Microsoft®, Windows®, and Windows® XP
are U.S. registered trademarks of Microsoft
Corporation.
Windows Vista® is either a registered
trademark or trademark of Microsoft
Corporation in the United States and/or other
countries.
Table of contents
A Known issues
Introduction ........................................................................................................................................... 1
General firmware [INTERNAL] ............................................................................................................. 2
General software ................................................................................................................................ 11
HP driver ............................................................................................................................................ 14
HP PCL 5 driver ................................................................................................................................. 16
HP PCL 6 driver ................................................................................................................................. 17
HP postscript level 3 emulation driver ................................................................................................ 18
Third-party [INTERNAL] ..................................................................................................................... 19
ENWW iii
iv ENWW
A Known issues
Introduction
The "Known issues" section consists of issues that the development lab and software engineers have
discovered. This section describes issues with the drivers, associated productivity tools, print jobs, and
hardware; variations in operating systems; and interactions with other software programs.
ENWW Introduction 1
Known issues
General firmware [INTERNAL]
Issue (Internal):
When two memount regression test files are executed by using firmware version 03.006.0, the printer
stops functioning and EIO errors display on the control panel.
Description:
The following EIO errors displayed on the control panel:
●
81.0180 EIO ERROR
●
86.006F 0180 EIO ERROR
●
86.00FD EIO ERROR
●
86.008F EIO ERROR
●
86.00FE EIO ERROR
●
81.008F EIO ERROR
The following two test files were used:
●
/fw/test/I_memout/memout/10.0/gandalf/current/PDF/CDTPGraphic1.xps.0600.3700.pdf
●
/fw/test/I_memout/memout/10.0/gandalf/current/PDF/PWXPFHDM_fleet10.xps.0600.3700.pdf
Solution:
At this time, this issue is not scheduled to be fixed.
Issue (Internal):
After Tray 1 is configured for Letter AnyType and paper other than letter is used, the paper-mount
Manually Feed Unsupported Letter message displays on the control panel, but the Manually Feed
AnyType Letter message is expected.
Solution:
At this time, this issue is not scheduled to be fixed.
Issue (Internal):
With firmware versions 03.012.0 and 03.014.0, a 49.4C02 ERROR or 49.4602 ERROR displays on the
control panel with specific test cases.
Description:
This issue occurs when the following test cases are executed continuously:
●
/fw/test/S_SUBSYSTEMS/duration/PrintPCLXL/1200_pie2.obj
●
/projects/copern/test/current/pcl/font_feature/mult_ffont_hw/mult_ffont_hw.obj
●
/projects/copern/test/current/pcl/fontr_tt/ppmtrics/ppmtrics.obj
2 Chapter A Known issues ENWW
Known issues
Solution:
At this time, this issue is not scheduled to be fixed.
Issue (Internal):
There is no support for the direct USB port access with the ciof_open() function in the I/O filter kit.
Description:
For some products, the ciof_open() function in the I/O filter kit supported two handles for opening
direct connections to the USB ports. The following two handles were supported:
●
/dev/usb -- standard USB
●
/dev/usb.4 -- USB over 1284.4
In the 220-IOF-1.0.0 release, neither of these handles are documented in the I/O Filter API as supported
options. The implementation of ciof_open() function used in the kit seems to make use of these
handles. When an attempt is made to use either of these handles, the open attempt fails.
Solution:
At this time, this issue is not scheduled to be fixed.
Issue (Internal):
When a Letter and Envelope DL print job set for Tray 2 is overridden and instead Tray 1 is selected, a
49.205A ERROR displays on the control panel.
Description:
Even though Tray 1 is manually selected, srcDest continues to select Tray2, which does not support
envelopes.
Solution:
At this time, this issue is not scheduled to be fixed.
Issue (Internal):
When OVERRIDE A4/LETTER equals YES, a letter print job sent to Tray 1 cannot be changed to A4
on the control panel.
Description:
The following steps were used to produce this issue:
1. Set Tray 1 for A4 Plain, but leave empty.
2. Send a letter, plain print job to Tray 1. The control panel displays a Load Tray1 Plain Letter
message.
3. Load A4 paper into Tray 1.
4. When a size pop-up message appears, press the Back arrow button on the control panel.
5. Select the USE ANOTHER TRAY and USE TRAY 1 A4 PLAIN options. Tray1 A4 cannot be
selected, and the control panel still displays a Load Tray1 Plain Letter message.
ENWW General firmware [INTERNAL] 3
Known issues
Solution:
At this time, this issue is not scheduled to be fixed.
Issue (Internal):
In the Calibration Information section on the Print Diagnostics page from the Diagnostics menu,
the value for the Last CPR date does not display.
Solution:
At this time, this issue is not scheduled to be fixed.
Issue (Internal):
When a complex print job that invokes CTB mode is canceled, half of an image still prints.
Description:
The following steps were used to produce this issue:
1. Send a complex print job that invokes CTB mode. After 13 or more seconds, send the ctrl_c
command to stop the print job.
2. After 13 seconds, cancel the print job in the control panel.
The printer starts printing when the job is cancelled. It prints an incomplete job.
Solution:
At this time, this issue is not scheduled to be fixed.
Issue (Internal):
When the PATT InitFileSystem ALL command is initialized, the print jobs that should have been
deleted still remain.
Description:
The following steps were used to produce this issue:
1. Using the latest firmware, set any view in the configuration specifications.
2. cd /fw/test/INTERACTIVES/job/jobmanager/Print500jobs/Print500jobs.patt
3. Execute the script with the following command: patt -f Print500jobs.patt -n (IP) -
pn apache
4. After it stores all the jobs, initialize the disk through the following PATT command:
InitFileSystem ALL
Only some of the print jobs are deleted.
Solution:
At this time, this issue is not scheduled to be fixed.
4 Chapter A Known issues ENWW
Known issues
Issue (Internal):
The media Short Name Pml ID allows 12 characters to be set, which exceeds the 11 character range
limit.
Solution:
At this time, this issue is not scheduled to be fixed.
Issue (Internal):
A memory leak is detected in the internal pages component.
Description:
The following steps were used to produce this issue:
1. Print the Color Usage Job log Internal page from the control panel.
2. At bash, execute the following commands 35 times: cd /hp/bin and ShmHeap –x
3. Collect the ShmHeap logs.
4. Execute the following command to analyze the data: /fw/tools/local/leak_tools/
Shmheap_leak_detect.pm >(filename)
Solution:
At this time, this issue is not scheduled to be fixed.
Issue (Internal):
With firmware version 03.012.0, a 49.1803 ERROR displays on the control panel.
Description:
The following steps were used to produce this issue:
1. Load fimware version 03.0012.0.
2. Set the memory to 384 MB.
3. Set any view.
4. cd /fw/test/INTERACTIVES/job/jobcancel/thjobcancel/Thjobcancel_Original
5. Open config file and edit hostname=(IP)
6. Check out srblog file.
7. Enter the following command: /thjobcan /thjobcan ./ thjobcan.cfg thjobcan.lst >
(output file name)
Solution:
At this time, this issue is not scheduled to be fixed.
ENWW General firmware [INTERNAL] 5
Known issues
Issue (Internal):
When a current print job is cancelled, followed by opening and closing the top cover, the printer hangs.
Description:
The following steps were used to produce this issue:
1. Set Tray 1 to Letter Plain.
2. Place letter paper in Tray 1.
3. Set any view.
4. Connect a single-step PATT session using the following command: patt -f (singlestep)
-n (ip-printer)
% Print Tray1 Letter Plain
5. When the paper is pulled from Tray 1, cancel the current print job.
6. Open the top cover, and then close the cover.
The control panel now displays Checking printer or Canceling, and then the printer hangs.
Solution:
At this time, this issue is not scheduled to be fixed.
Issue (Internal):
The 10.41.xy event log is not posted when HP cartridges are replaced with non-HP cartridges.
Solution:
At this time, this issue is not scheduled to be fixed.
Issue (Internal):
Certain control panel, For help press ? messages are missing important information in the text.
6 Chapter A Known issues ENWW
Known issues
Description:
The following steps show the correct text that should appear for different help scenarios:
●
Low cartridge level:
Press ‚ to see step-by-step information. Order HP part: HP CXXXXA Pages remaining for
this supply has reached the low threshold. Device was set to stop printing when a supply needs to
be ordered. To continue printing, press ? to exit this message then press . Follow the
next steps to replace the supply. Open front door. Smooth, shiny surface of black transfer unit can
be easily damaged. Remove print cartridge. Locate new cartridge. Remove and discard all orange
parts. Install new print cartridge. Close front door. To exit press ? .
●
Cartridge empty:
Press ‚‚ to see step-by-step information. Part number is:HP CXXXXA Print cartridge at end
of life. Open front door. Smooth, shiny surface of black transfer unit can be easily damaged.
Remove print cartridge. Locate new cartridge. Remove and discard all orange parts. Install new
print cartridge. Close front door. To exit press ? .
●
Cartridge installed incorrectly:
Press ‚‚ to see step-by-step information. Part number is: HP XXXXXX Cartridge is in wrong
position. Open front door. Smooth, shiny surface of black transfer unit can be easily damaged.
Remove incorrect cartridge. Then install correct cartridge. Close front door. To exit press ? .
●
E-label on the cartridge is defective:
Press ; to see step-by-step information. Unable to read cartridge data. Open front door.
Smooth, shiny surface of black transfer unit can be easily damaged. Remove all print cartridges.
Reinstall all print cartridges. Close front door. If error reappears, turn printer off then on. If error
reappears again, record message and contact support. To exit press ? .
Solution:
At this time, this issue is not scheduled to be fixed.
Issue (Internal):
On the Configuration Page of the HP Embedded Web Server (EWS), the PNY and Kingston USB
storage-device names are not displayed.
Description:
Under the Installed Personalities and Options section of the Configuration Page, the capacities for
these USB storage devices display, but not the names.
Solution:
At this time, this issue is not scheduled to be fixed.
Issue (Internal):
While in override mode, the control panel Help and the HP EWS Supplies Status page displays LEVEL
1 OVERRIDE, instead of OVERRIDE.
ENWW General firmware [INTERNAL] 7
Known issues
Solution:
At this time, this issue is not scheduled to be fixed.
Issue (Internal):
With localized versions, the following control-panel messages display in English: Printing... SUPPLIES
STATUS and Printing... USAGE PAGE.
Description:
This issue occurs with the following languages:
●
Japanese
●
Korean
●
Russian
●
Simplified Chinese
●
Traditional Chinese
Solution:
At this time, this issue is not scheduled to be fixed.
Issue (Internal):
With localized versions, the following control-panel messages display in English: Printing...
CONFIGURATION, Printing... EVENT LOG, Printing... SUPPLIES STATUS, and Printing... USAGE
PAGE.
Description:
This issue occurs with the following languages:
●
German
●
Italian
●
Norwegian
●
Swedish
●
Turkish
Solution:
At this time, this issue is not scheduled to be fixed.
Issue (Internal):
When running the duration-profile test suite, the printer continuously feeds paper (salad shooter effect).
Description:
This issue might be linked to the override of a tray and the timeout of a prompt on the control panel.
8 Chapter A Known issues ENWW
Known issues
Solution:
At this time, this issue is not scheduled to be fixed.
Issue (Internal):
With firmware version 03.015.3, the vc_ring_dump triage script is outputting events as numbers,
instead of as symbolic names.
Solution:
At this time, this issue is not scheduled to be fixed.
Issue (Internal):
When running a duration-profile test suite with firmware versions 03.017.0, a 49.4C02 ERROR or
49.4602 ERROR displays on the control panel.
Description:
To produce this issue, run the following print jobs in a loop:
●
/fw/test/S_SUBSYSTEMS/duration/PrintPCL5/perform_pcl_acts.pcl.0600
●
/projects/copern/test/current/pcl/fontr_tt/ppmtrics/ppmtrics.obj
Solution:
At this time, this issue is not scheduled to be fixed.
Issue (Internal):
When running a duration-profile test suite with firmware versions 03.017.0, a 49.1D16 ERROR displays
on the control panel.
Description:
To produce this issue, run the following print job:
/fw/platforms/sfp/products/apache/subsystems/odController/src/ODCClassImpl.cxx
Solution:
At this time, this issue is not scheduled to be fixed.
Issue (Internal):
With firmware version 03.017.0 for held (stored) print jobs, TileSmart Table of contents (TOC) allocations
use the wrong memory pool.
Description:
With no hard disk, held print jobs are stored in RAM as compressed strips. Because of the TileSmart
feature, each strip has separate memory allocations. The TOC strip allocations are in both the
Compressed Strips pool and the Personality Pool. The TOC strips should not be allowed to fill up the
Compressed Strips pool.
ENWW General firmware [INTERNAL] 9
Known issues
Solution:
At this time, this issue is not scheduled to be fixed.
Issue (Internal):
A duplexing print job hangs under low-memory conditions.
Description:
This issue occurred with 384 MB or less of memory. The following steps were used to produce this issue:
1. Enable duplexing on the printer.
2. Send the following print job: /fw/test/S_SUBSYSTEMS/duration/PrintPCL5/
ph_booklet_7pg_bookletc_x4_pcl5.prn.
The printer hangs while trying to process a duplex page and a paper jam occurs.
Solution:
At this time, this issue is not scheduled to be fixed.
10 Chapter A Known issues ENWW
Known issues
General software
Issue (External):
On the Printing Shortcuts tab of the Printing Preferences, some of the supported paper types are
missing and some unsupported paper types are displayed in the Paper type drop-down menu for the
General Everyday Printing option.
Solution:
Go to the following Web site to download the latest printing-system software:
www.hp.com/go/
cljcp3505_software
Issue (External):
If Paper type settings have long names, these names are not correctly aligned in the Special Pages
window.
Description:
To gain access to the Special Pages window, follow these steps:
1. From Printing Preferences, click the Paper/Quality tab.
2. Under Paper type, select a paper type.
3. Under Special Pages, click the Settings button.
Solution:
Go to the following Web site to download the latest printing-system software:
www.hp.com/go/
cljcp3505_software
Issue (External):
Shortcut key conflicts occur with the Covers options on the Special Pages window.
Description:
To gain access to the Special Pages window, follow these steps:
1. From Printing Preferences, click the Paper/Quality tab.
2. Under Special Pages, select Covers, and then click the Settings button.
Solution:
Go to the following Web site to download the latest printing-system software:
www.hp.com/go/
cljcp3505_software
Issue (External):
When the Tab key on the keyboard is used to navigate the options on the Services tab in the Printing
Preferences, the Services tab is not selected after the Device Services options.
ENWW General software 11
Known issues
Solution:
Go to the following Web site to download the latest printing-system software:
www.hp.com/go/
cljcp3505_software
Issue (External):
When the Paper/Quality tab settings are selected and then these settings are returned back to their
original selections, the Save As and Reset buttons on the Printing Shortcuts tab are still enabled.
Solution:
Go to the following Web site to download the latest printing-system software:
www.hp.com/go/
cljcp3505_software
Issue (External):
With legal-sized paper in Tray 2, a prompt for loading the correct paper size does not display, and a
paper jam occurs when the following three settings are chosen: the print-driver paper size is set for
Legal, the print-driver paper source is set for Tray 2, and a Word document is set to print on Letter
paper.
Description:
The software program settings override the print-driver settings.
Solution:
Before printing, verify that the correct paper size is loaded into the tray.
Issue (External):
When the print driver is set to use Tray 1 with Letter paper and Tray 1 is empty, the first notification
dialog box displays LOAD TRAY 1, but should display LOAD TRAY 1 PLAIN LETTER as it does in the
second notification.
Solution:
Go to the following Web site to download the latest printing-system software:
www.hp.com/go/
cljcp3505_software
Issue (External):
When the notifications settings for pop-up alerts are disabled, there is no apparent method for enabling
the notifications.
Solution:
The SSNP pop-ups can be enabled by setting the value of SSNPNotifyEventSetting to 1 under the
registry key: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Printers\<Printer
Name>\PrinterDriverData
Issue (External):
In the Driver Configuration dialog box of the Installer Customization wizard, the HP icon is displayed
incorrectly.
12 Chapter A Known issues ENWW
Known issues
Description:
This issue occurred in German and Danish versions.
Solution:
Go to the following Web site to download the latest printing-system software:
www.hp.com/go/
cljcp3505_software
Issue (External):
In the Driver Configuration dialog box of the Installer Customization wizard, the title is displayed
incorrectly.
Solution:
Go to the following Web site to download the latest printing-system software:
www.hp.com/go/
cljcp3505_software
Issue (External):
On the Printing Shortcuts tab of the Printing Preferences, the Factory Defaults options display as
random code instead of text.
Solution:
Go to the following Web site to download the latest printing-system software:
www.hp.com/go/
cljcp3505_software
ENWW General software 13
Known issues
HP driver
Issue (External):
When a driver that has been configured by an administrator is used, the Factory Defaults option does
not display on the Printing Shortcuts tab of the Printing Preferences.
Description:
If an administrator has modified the Factory Defaults using the HP Driver Preconfiguration, the shortcut
might be temporarily hidden, because some Factory Defaults are not available.
Solution:
Contact the administrator who configured the driver and have the driver configured so that all Factory
Defaults selections are available.
Issue (External):
When the watermark size is set to 540 or larger, the € symbol in the watermark does not print.
Solution:
For the € symbol in a watermark, do not set the watermark size above 540.
Issue (External):
The Information button does not have a caption associated with it for a screen-reader application to
read.
Description:
The Information button is displayed when a special page is defined on the Paper/Quality tab and Print
on Both Sides is selected on the Finishing tab.
Solution:
Go to the following Web site to download the latest printing-system software:
www.hp.com/go/
cljcp3505_software
Issue (External):
With all HP drivers and a Microsoft Word 2003 document containing fill and patterns, the printed output
is different from the screen display.
Solution:
Go to the following Web site to download the latest printing-system software:
www.hp.com/go/
cljcp3505_software
Issue (External):
With the HP PCL 5 driver or the HP postscript level 3 emulation driver, the color of the frame is incorrect
on the B5-sized paper.
14 Chapter A Known issues ENWW
Known issues
Solution:
Use the HP PCL 6 driver.
Issue (External):
With Microsoft Word 2003, the fills and gradients in the print job print incorrectly.
Description:
Triangular gradient fills are not support by the drivers.
Solution:
On the Advanced tab of the Printing Preferences, set the Graphics Mode to Send Graphics As
Raster.
Issue (External):
With the Simplified Chinese version of the HP drivers, some of the colors in a Microsoft Word document
do not print.
Solution:
Go to the following Web site to download the latest printing-system software:
www.hp.com/go/
cljcp3505_software
ENWW HP driver 15
Known issues
HP PCL 5 driver
Issue (External):
When a .PDF containing a picture is printed with the HP PCL 5 driver, the picture and color are distorted.
Solution 1:
On the Advanced tab of the Printing Preferences, set the Graphics Mode to Send Graphics As
Raster.
Solution 2:
Use the HP PCL 6 driver or the HP postscript level 3 emulation driver.
Issue (External):
With Microsoft PowerPoint, the background color does not print for the odd pages of the print job.
Solution:
Use the HP PCL 6 driver or the HP postscript level 3 emulation driver.
16 Chapter A Known issues ENWW
Known issues
HP PCL 6 driver
Issue (External):
The color selected for the draft watermark in the Printing Preferences, does not print as expected.
Description:
When the green color is selected, the output is blue. The lighter that the watermark is set, the bluer it
prints. The darker that the watermark is set, the more green it prints.
Solution:
Use the HP PCL 5 driver or the HP postscript level 3 emulation driver.
Issue (External):
With a Microsoft Excel document set with a color gradient background, six pages per sheet, and
landscape layout, the screen display color is different from the printed color.
Solution:
Use the HP PCL 5 driver or the HP postscript level 3 emulation driver.
Issue (External):
With a Simplified Chinese version of Windows® Server 2003 and the HP PCL 6 driver, two None options
are displayed (one in English) in the Print on both sides drop-down menu on the Printing
Shortcuts tab of the Printing Preferences.
Solution:
Go to the following Web site to download the latest printing-system software:
www.hp.com/go/
cljcp3505_software
Issue (External):
After a hardware-first, USB installation with a Thai version of Windows® XP, a second Found New
Hardware wizard for the HP PCL 6 driver launches.
Description:
This issue does not occur with English or Korean versions of Windows XP.
Solution:
In the second Found New Hardware wizard, click the Next button. The installation completes
successfully.
ENWW HP PCL 6 driver 17
Known issues
HP postscript level 3 emulation driver
Issue (External):
With the HP postscript level 3 emulation driver and Adobe® PhotoShop version 7.0, a print job takes
longer than expected to process.
Description:
The print job contains mixed text and color graphics and is set for 9 pages per sheet and borders.
Solution:
Use the HP PCL 5 driver or the HP PCL 6 driver.
Issue (External):
With the HP postscript level 3 emulation driver and Korean, Japanese, Simplified Chinese, and
Traditional Chinese versions of Windows XP, an extra Paper size option is displayed on the Paper/
Quality tab of the Printing Preferences.
Solution:
Use the HP PCL 5 driver or the HP PCL 6 driver.
18 Chapter A Known issues ENWW
Known issues
Third-party [INTERNAL]
Issue (Internal):
With an IPv6 port connection and Update Now selected from the Automatic Configuration drop-down
menu on the Device Settings tab of the Printing Preferences, a printer communication error occurs.
Description:
With Windows XP, the default port monitor does not support IPv6 port addresses, but does work with
the IPv4 port.
Solution:
For more information, contact the software vendor.
Issue (Internal):
With a USB connection and Update Now selected from the Automatic Configuration drop-down menu
on the Device Settings tab of the Printing Preferences, a printer communication error occurs.
Description:
Bidirectional communication works over the USB port only when the printer installer is used to create
an HP DOT4 port. A normal Add Printer (plug-and-play) installation does not install the HP DOT4 port,
and Enterprise AutoConfiguration does not work with either the USB print port or with the Microsoft®
DOT4 port.
Solution:
For more information, contact the software vendor.
Issue (Internal):
When Update Now is selected from the Automatic Configuration drop-down menu on the Device
Settings tab of the Printing Preferences, a Not Responding message appears.
Description:
Except for Windows Vista®, the HP DOT4 port should be used with all operating systems, because the
Microsoft DOT4 port does not work with the printer.
Solution:
For more information, contact the software vendor.
Issue (Internal):
The PGremlin print-driver rendering test produces a Microsoft PCL XL error, but the test continues to
pass.
Description:
This issue is a result of the core Microsoft driver.
ENWW Third-party [INTERNAL] 19
Known issues
Solution:
For more information, contact the software vendor.
Issue (Internal):
In Microsoft Word with pages per sheet (n-up) selected for a print job with various paper sizes , only
the Letter paper size displays in the .PRN file.
Description:
This issue does not occur when pages per sheet (n-up) is selected in the print driver.
Solution:
For more information, contact the software vendor.
Issue (Internal):
When the Proof and Hold option on the Job Storage tab of the Printing Preferences is selected,
copies of the print-job are not stored as expected.
Description:
With Microsoft Excel, this issue occurs with print jobs processed with all of the HP drivers, because
copies are sent as separate print jobs. With Microsoft Word and Adobe Acrobat®, Proof and Hold works
correctly with the HP PCL 5 driver, the HP PCL 6 driver, and only with the HP postscript level 3 emulation
driver when Postscript Passthrough is disabled.
Solution:
For more information, contact the software vendor.
Issue (Internal):
On the Incompatible Print Settings message, the Restore my previous settings and the Keep this
setting, and I will change it later options do not work as expected.
Description:
After the OK button is clicked, the software program takes over from the print driver. This issue is a
result of the software program.
Solution:
For more information, contact the software vendor.
Issue (Internal):
With the JAWS V4.5 screen reader, some tab and shortcut key options are not read.
20 Chapter A Known issues ENWW
Known issues
Description:
The following issues occurred:
●
On the Printing Shortcuts tab, the following is not read by JAWS: Select the Printing Shortcut for
this print job.
●
On the Effects tab, the shortcut key for Watermarks (Alt + w) is not read by JAWS the second time.
Solution:
For more information, contact the software vendor.
Issue (Internal):
The printed output from Lotus WordPro set with the default print settings is different for all of the
HP drivers (HP PCL 5 driver, HP PCL 6 driver, and HP postscript level 3 emulation driver). The HP PCL
5 driver might not print some lines.
Solution:
If the expected output is incorrect, use either the HP PCL 6 driver or the HP postscript level 3 emulation
driver.
Issue (Internal):
When an Incompatible Print Settings message appears after selecting a paper size that is not compatible
with the Print on both sides option, the driver window can be selected without having to first make a
selection in the message.
Description:
This issue is a result of the core Microsoft driver.
Solution:
For more information, contact the software vendor.
Issue (Internal):
On the Advanced tab of the Printing Preferences, some of the content has not been localized.
Description:
The contents of the Advanced tab is controlled by the core Microsoft driver.
Solution:
For more information, contact the software vendor.
Issue (Internal):
On the Security tab of the print-driver Properties, some of the As a security measure content is
missing.
Description:
The contents of the Security tab is controlled by the core Microsoft driver.
ENWW Third-party [INTERNAL] 21
Known issues
Solution:
For more information, contact the software vendor.
Issue (Internal):
When a Winword print job that contains both Letter and A4 sizes is printed and the control panel has
been set with A4 in Tray 1 and Letter in Tray 2, both pages print from Tray 2.
Description:
In some countries/regions, this Microsoft application prints both Letter and A4 as the same size.
Solution:
For more information, contact the software vendor.
Issue (Internal):
On the General tab of the print-driver Properties, the Location: and Comment: text boxes are
incorrectly aligned.
Description:
The contents of the General tab is controlled by the core Microsoft driver.
Solution:
For more information, contact the software vendor.
Issue (Internal):
With Intuit Quicken, the Effects tab on the Printing Preferences does not display.
Description:
An application flag is set to hide this feature for the Quicken software application, because Quicken
sends RAW data that prevents print-processor specific features from being selected.
Solution:
For more information, contact the software vendor.
Issue (Internal):
When the Copy Count is set on the Advanced tab of the Printing Preferences with Visio 2003, this
change does not display in the Visio Print dialog box.
Description:
The Visio software application does not recognize changes made in the print driver.
Solution:
With the Visio software, set the number of copies in the software program. For more information, contact
the software vendor.
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Known issues
Issue (Internal):
On the Ports tab of the print-driver Properties, the screen reader does not state whether the check
boxes are checked or unchecked.
Description:
The contents of the Ports tab is controlled by the core Microsoft driver.
Solution:
For more information, contact the software vendor.
Issue (Internal):
On the Device Settings tab of the print-driver Properties, the screen reader does not state that Tray
3 is disabled for the Form to Tray Assignment setting.
Description:
The Form to Tray Assignment setting is controlled by the core Microsoft driver.
Solution:
For more information, contact the software vendor.
Issue (Internal):
When the JAWS V6.0 screen reader is used to navigate through the tabs of the Printing
Preferences, the Printing Shortcuts page is displayed, but the Advanced tab is stated as active.
Description:
Earlier versions of the JAWS screen reader might not have this issue.
Solution:
For more information, contact the software vendor.
Issue (Internal):
When using the JAWS screen reader on the Paper/Quality tab, the radio buttons and list views are
not properly identified.
Solution:
For more information, contact the software vendor.
Issue (Internal):
When Microsoft Office Outlook is used to print multiple copies of a multiple-paged, odd-numbered
document and Collate is on, the copies are collated and are not distinct, separate copies. For instance,
if the print job consists of two copies of a five-page document, Outlook sends a print job composed of
10 pages.
Solution:
Print each copy separately. For more information, contact the software vendor.
ENWW Third-party [INTERNAL] 23
Known issues
Issue (Internal):
With Adobe Reader V7.0, an incomplete image is printed.
Description:
The software program generates only a portion of the image.
Solution:
Use the following procedure to remove the check mark from the Auto-Rotate and Center option in
Adobe Reader V7.0:
1. Open the document in Adobe Reader V7.0.
2. Click File.
3. Click Print.
4. Click the Auto-Rotate and Center check box to clear it.
Issue (Internal):
When a print job is sent from Microsoft Publisher with the HP postscript level 3 emulation driver, the
print job either does not print or is missing the images.
Description:
This HP postscript level 3 emulation driver has Postscript Passthrough enabled by default, and that
option must be enabled for most print jobs. This issue occurs because Microsoft Publisher sends
postscript information that the driver cannot control.
Solution:
Use the HP PCL 5 driver or the HP PCL 6 driver. For more information, contact the software vendor.
Issue (Internal):
When a print job is sent to the printer while it is in sleep mode, an error message is displayed and the
message remains even after the print job is printed successfully.
Description:
This error message is controlled by the Windows print-spooler components.
Solution:
Move the mouse cursor onto the error message to clear it. For more information, contact the software
vendor.
Issue (Internal):
In the Print Quality group box on the Paper/Quality tab of the Printing Preferences, data loss occurs.
Description:
This issue is a result of the core Microsoft driver.
24 Chapter A Known issues ENWW
Known issues
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