HP 3500 User Manual

hp color LaserJet

3500 and 3700

series printer

use

hp color LaserJet 3500 and 3700 series printer

User Guide

Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws.

The information contained herein is subject to change without notice.

The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Part number: Q1321-90901

Edition 2, 12/2003

Trademark Credits

Adobe® is a trademark of Adobe Systems Incorporated.

Arial® is a U.S. registered trademark of the Monotype Corporation.

CorelDRAW™ is a trademark or registered trademark of Corel Corporation or Corel Corporation Limited.

Energy Star® and the Energy Star logo® are U.S. registered marks of the United States Environmental Protection Agency. Details on the proper use of the marks are explained in the "Guidelines for Proper use of the Energy Star® Name and International Logo."

Microsoft® is a U.S. registered trademark of the Microsoft Corporation.

Netscape Navigator is a U.S. trademark of Netscape Communications Corporation.

Opera™ is a trademark of Opera Software ASA.

*Pantone, Inc.'s check-standard trademark for color.

PostScript® is a trademark of Adobe Systems Incorporated.

UNIX® is a registered trademark of The Open Group.

Windows®, MS Windows®, and Windows NT® are U.S. registered trademarks of Microsoft Corp.

Hewlett-Packard Development Company, L.P. 20555 S.H. 249 Houston, TX 77070

hp customer care

Online Services

For 24-hour access to information using a modem or Internet connection.

World Wide Web URL: for the HP Color LaserJet 3500 series printer, updated HP printer software, product and support information, and printer drivers in several languages can be obtained from http://www.hp.com/support/clj3500; for the HP Color LaserJet 3700 series printer, visit http://www.hp.com/support/clj3700. (Sites are in English.)

Visit: http://www.hp.com/support/net_printing for information about the HP Jetdirect en3700 external print server.

HP Instant Support Professional Edition (ISPE) is a suite of web-based troubleshooting tools for desktop computing and printing products. ISPE helps you quickly identify, diagnose, and resolve computing and printing problems. The ISPE tools may be be accesssed from http://instantsupport.hp.com.

Telephone support

HP provides free telephone support during the warranty period. When you call, you will be connected to a responsive team waiting to help you. For the telephone number for your country/region, see the flyer that shipped in the box with the product, or visit

http://www.hp.com/support/callcenters. Before calling HP, have the following information

ready: product name and serial number, date of purchase, and description of the problem.

You can also find support on the Internet at http://www.hp.com. Click the support & drivers block.

Software utilities, drivers, and electronic information

Visit: http://www.hp.com/clj3500_software for the HP Color LaserJet 3500 series printer or

http://www.hp.com/clj3700_software for the HP Color LaserJet 3700 series printer. The

Web page for the drivers might be in English, but you can download the drivers themselves in several languages.

Call: See the flyer that shipped in the box with the printer.

HP direct ordering for accessories or supplies

In the United States, supplies can be ordered from http://www.hp.com/sbso/product/

supplies. In Canada, supplies can be ordered from http://www.hp.ca/catalog/supplies.In

Europe, supplies can be ordered from http://www.hp.com/supplies. In Asia-Pacific, supplies can be ordered from http://www.hp.com/paper/.

Accessories can be ordered from http://www.hp.com/accessories.

Call: 1-800-538-8787 (U.S.) or 1-800-387-3154 (Canada).

HP service information

To locate HP-Authorized Dealers, call 1-800-243-9816 (U.S.) or 1-800-387-3867 (Canada).

For service for your product, call the customer support number for your country/region. See the flyer that shipped in the box with the printer.

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HP service agreements

Call: 1-800-835-4747 (U.S.) or 1-800-268-1221 (Canada).

Extended Service: 1-800-446-0522

HP toolbox

iii

To check the printer status and settings and view troubleshooting information and online documentation, use HP toolbox. You can view the HP toolbox when the printer is directly connected to your computer or when it is connected to a network. You must have performed a complete software installation to use the HP toolbox. See

Using the hp toolbox.

HP support and information for Macintosh computers

Visit: http://www.hp.com/go/macosx for Macintosh OS X support information and HP subscription service for driver updates.

Visit: http://www.hp.com/go/mac-connect for products designed specifically for the Macintosh user.

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Table of contents

1 Printer basics

Quick access to printer information ..........................................................................................2

User guide links ..................................................................................................................2

Where to look for more information ...................................................................................2

Printer configurations ................................................................................................................4

HP color LaserJet 3500 printer ..........................................................................................4

HP color LaserJet 3500n printer ........................................................................................4

HP color LaserJet 3700 printer ..........................................................................................5

HP color LaserJet 3700n printer ........................................................................................5

HP color LaserJet 3700dn printer ......................................................................................6

HP color LaserJet 3700dtn printer .....................................................................................6

Printer features .......................................................................................................................... 7

Walk around ............................................................................................................................ 10

Printer software .......................................................................................................................11

Printer drivers ...................................................................................................................11

Software for networks ......................................................................................................12

Utilities ..............................................................................................................................13

Print media specifications .......................................................................................................16

Supported paper weights and sizes .................................................................................16

2 Control panel

Control panel overview ...........................................................................................................20

Control panel buttons .......................................................................................................20

Control panel indicator lights ............................................................................................21

Display ..............................................................................................................................21

Accessing the control panel from a computer .................................................................22

Control panel menus ...............................................................................................................23

Getting started basics .......................................................................................................23

Menu hierarchy ....................................................................................................................... 24

To access the menus .......................................................................................................24

Information menu .............................................................................................................24

Paper handling menu .......................................................................................................24

Configure device menu .................................................................................................... 25

Diagnostics menu .............................................................................................................26

Information menu ....................................................................................................................28

Paper handling menu ..............................................................................................................29

Configure device menu ...........................................................................................................30

Printing menu ...................................................................................................................30

Print quality menu .............................................................................................................32

System setup menu .........................................................................................................34

I/O menu ...........................................................................................................................37

Resets menu ....................................................................................................................38

Diagnostics menu ...................................................................................................................39

Changing printer control panel configuration settings ............................................................40

Tray behavior options: use requested tray and manually feed .......................................40

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PowerSave time ...............................................................................................................41

Display brightness ............................................................................................................42

Personality (available for the hp color LaserJet 3700 series printer) ..............................42

Clearable warnings (available for the hp color LaserJet 3700 series printer)

...........................................................................................................................................43

Auto continue ................................................................................................................... 43

Supplies low .....................................................................................................................44

Jam recovery ....................................................................................................................44

Language .......................................................................................................................... 45

Using the printer control panel in shared environments ........................................................46

3 I/O configuration

USB configuration ...................................................................................................................48

Connecting the USB cable ...............................................................................................48

Parallel configuration (hp color LaserJet 3700 series printer only) ........................................49

Enhanced I/O (EIO) configuration (hp color LaserJet 3700 series printer only) ....................50

HP Jetdirect print servers .................................................................................................50

Available enhanced I/O interfaces ...................................................................................50

NetWare networks ............................................................................................................ 51

Windows and Windows NT networks ..............................................................................51

AppleTalk networks ..........................................................................................................51

UNIX/Linux networks ........................................................................................................51

Network configuration .............................................................................................................52

Configuring TCP/IP parameters .......................................................................................52

Disabling network protocols (optional) .............................................................................57

4 Printing tasks

Controlling print jobs ............................................................................................................... 60

Source .............................................................................................................................. 60

Type and Size ................................................................................................................... 60

Priority for print settings ....................................................................................................61

Gaining access to printer driver settings ..........................................................................61

Selecting paper .......................................................................................................................63

Paper to avoid ..................................................................................................................63

Paper that can damage the printer ..................................................................................63

Configuring trays .....................................................................................................................65

Configuring size ................................................................................................................65

Configuring type ............................................................................................................... 65

Tray 1 custom paper ........................................................................................................66

Printing from Tray 1 (multipurpose tray) ..........................................................................67

Printing envelopes from Tray 1 ........................................................................................69

Printing from Tray 2 and Tray 3 .......................................................................................72

Printing on special media ........................................................................................................78

Transparencies .................................................................................................................78

Glossy paper ....................................................................................................................78

Colored paper ...................................................................................................................78

Envelopes .........................................................................................................................78

Labels ...............................................................................................................................79

Heavy paper .....................................................................................................................79

HP LaserJet Tough paper ................................................................................................80

Preprinted forms and letterhead ......................................................................................80

Recycled paper ................................................................................................................. 80

2-sided (duplex) printing .........................................................................................................81

Automatic 2-sided printing (available for the hp color LaserJet 3700dn and

3700dtn printers) ..............................................................................................................81

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Control panel settings for automatic 2-sided printing ......................................................81

Options for binding 2-sided printing jobs .........................................................................82

Manual 2-sided printing ....................................................................................................82

Special printing situations .......................................................................................................8 5

Printing a different first page ............................................................................................85

Printing on custom-size paper ..........................................................................................85

Stopping a print request ...................................................................................................85

Managing memory (hp color LaserJet 3700 series printer only) ............................................87

5 Managing the printer

Printer information pages ........................................................................................................90

Menu map .........................................................................................................................90

Configuration page ...........................................................................................................91

Supplies status page ........................................................................................................91

Usage page (available for the hp color LaserJet 3700 series printer) ............................92

Demo ................................................................................................................................92

File directory (available for the hp color LaserJet 3700 series printer) ...........................92

PCL or PS font list (available for the hp color LaserJet 3700 series printer) ..................93

Using the embedded Web server (hp color LaserJet 3700 series printer only) ....................94

To access the embedded Web server using a network connection ...............................94

Information tab .................................................................................................................95

Settings tab ....................................................................................................................... 95

Networking tab .................................................................................................................96

Other links ........................................................................................................................ 96

Using the hp toolbox ...............................................................................................................97

Supported operating systems ..........................................................................................97

Supported browsers .........................................................................................................97

To view hp toolbox ...........................................................................................................97

HP toolbox sections ..........................................................................................................98

Other links ........................................................................................................................ 98

Status tab .........................................................................................................................98

Troubleshooting tab .........................................................................................................98

Alerts tab ..........................................................................................................................98

Documentation tab ...........................................................................................................99

Advanced Printer Settings window ..................................................................................99

HP toolbox links ..............................................................................................................100

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6 Color

Using color ............................................................................................................................ 102

HP ImageREt 2400 ........................................................................................................102

Paper selection ...............................................................................................................102

Color options (available for the hp color LaserJet 3700 series printer) .........................102

Standard red-green-blue (sRGB) ...................................................................................102

Printing in four-colors [CMYK (available for the hp color LaserJet 3700 series

printer)] ........................................................................................................................... 103

Managing color .....................................................................................................................104

Print in Grayscale ........................................................................................................... 104

Automatic or manual color adjustment ..........................................................................104

Matching colors .....................................................................................................................106

Swatch book color matching (available for the hp color LaserJet 3700 series

printer) ............................................................................................................................106

7 Maintenance

Managing supplies ................................................................................................................108

vii

Supplies life .................................................................................................................... 108

Approximate replacement intervals for supplies for the hp color LaserJet 3500

series printer ...................................................................................................................108

Approximate replacement intervals for supplies for the hp color LaserJet 3700

series printer ...................................................................................................................108

Checking the print cartridge life ..................................................................................... 109

Print cartridge storage ....................................................................................................110

HP print cartridges ..........................................................................................................110

Non-hp print cartridges ...................................................................................................110

Print cartridge authentication ......................................................................................... 111

HP fraud hotline ..............................................................................................................111

Replacing supplies and parts ............................................................................................... 112

Locating supplies and parts ...........................................................................................112

Supply replacement guidelines ......................................................................................112

Changing print cartridges ...............................................................................................112

Replacing the transfer kit ...............................................................................................115

Replacing the fuser and pickup roller ............................................................................119

Cleaning the printer ............................................................................................................... 128

To clean the printer using the printer control panel .......................................................128

Configuring e-mail alerts .......................................................................................................129

8 Problemsolving

Basic troubleshooting checklist ............................................................................................132

Factors affecting printer performance ............................................................................132

Control panel message types ...............................................................................................133

Status messages ............................................................................................................133

Warning messages ........................................................................................................133

Error messages ..............................................................................................................133

Critical error messages ..................................................................................................133

Control panel messages .......................................................................................................134

Paper jams ............................................................................................................................152

Paper jam recovery ........................................................................................................152

Common causes of paper jams ........................................................................................... 154

Clearing paper jams .............................................................................................................. 157

Jam in Tray 1 ..................................................................................................................157

Jam in Tray 2 or Tray 3 ..................................................................................................159

Jam inside the upper rear door ......................................................................................161

Jam inside the fuser area ...............................................................................................164

Jam inside the lower rear door (rear output bin) ............................................................169

Jam inside the front door ............................................................................................... 170

Jam in the duplexer ........................................................................................................172

Paper handling problems ......................................................................................................174

Troubleshooting information pages ......................................................................................181

Paper path test page ......................................................................................................181

Registration page ...........................................................................................................181

Event log ......................................................................................................................... 182

Printer response problems ................................................................................................... 183

Printer control panel problems ..............................................................................................187

Color printing problems .........................................................................................................188

Incorrect printer output ..........................................................................................................190

Guidelines for printing with different fonts ......................................................................191

Software application problems .............................................................................................192

Print quality troubleshooting .................................................................................................193

Print quality problems associated with paper ................................................................193

Overhead transparency defects .....................................................................................193

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Print quality problems associated with the environment ...............................................194

Print quality problems associated with paper jams .......................................................194

Print quality problems associated with toner buildup inside the printer ........................194

Print quality troubleshooting pages ................................................................................194

Calibrating the printer .....................................................................................................195

Appendix A Supplies and accessories

Spare parts and supplies availability ....................................................................................197

Ordering from the embedded Web server (for printers with network connections)

...............................................................................................................................................197

Appendix B Service and support

Hewlett-Packard limited warranty statement ........................................................................201

Print cartridge limited warranty statement ............................................................................202

Transfer unit and fuser limited warranty statement ..............................................................203

HP maintenance agreements ...............................................................................................204

On-site service agreements ...........................................................................................204

Extended warranty .........................................................................................................204

Repacking the printer ............................................................................................................205

To repack the printer ......................................................................................................205

Appendix C Printer specifications

Specifications information .....................................................................................................207

Appendix D Regulatory information

FCC regulations ....................................................................................................................211

Environmental product stewardship program ......................................................................211

Protecting the environment ............................................................................................211

Ozone production ...........................................................................................................211

Power consumption ........................................................................................................212

Paper use ....................................................................................................................... 212

Plastics ........................................................................................................................... 212

HP LaserJet printing supplies ........................................................................................212

HP printing supplies returns and recycling program information ...................................213

Recycled paper ............................................................................................................... 213

Material restrictions ........................................................................................................213

Material Safety Data Sheet (MSDS) ..............................................................................213

For more information ......................................................................................................213

Declaration of Conformities ..................................................................................................215

Safety statements .................................................................................................................218

Laser safety ....................................................................................................................218

Canadian DOC regulations ............................................................................................218

EMI statement (Korea) ...................................................................................................218

VCCI statement (Japan) .................................................................................................218

Laser statement for Finland ...........................................................................................219

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Appendix E Working with memory and print server cards

Printer memory ..................................................................................................................... 221

Printing a configuration page .........................................................................................221

Installing memory and font DIMMs .......................................................................................222

To install memory and font DIMMs ................................................................................222

Enabling memory ...........................................................................................................226

Enabling the language font DIMM ..................................................................................226

Checking DIMM installation ............................................................................................226

Installing an hp Jetdirect print server card in the hp color LaserJet 3700 series

printer ....................................................................................................................................228

To install an HP Jetdirect print server card ....................................................................228

Glossary

Index

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Printer basics

This chapter contains information on becoming familiar with the printer features. The following topics are covered:

●

Quick access to printer information

●

Printer configurations

●

Printer features

●

Walk around

●

Printer software

●

Print media specifications

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Quick access to printer information

User guide links

● Walk around

Replacing supplies and parts

●

Where to look for more information

Several references are available for use with this printer. For the HP Color LaserJet 3500 series printers, see http://www.hp.com/support/clj3500. For the HP Color LaserJet 3700 series printers, see http://www.hp.com/support/clj3700.

Setting up the printer

Getting Started Guide—Step-by-step instructions for installing and setting up the printer.

HP Jetdirect Print Server Administrator’s Guide—Instructions to configure and

troubleshoot the HP Jetdirect print server.

Accessory and Consumable Installation Guides—Step-by-step instructions, supplied with the printer’s optional accessories and supplies, for installing the printer’s accessories and supplies.

Chapter 1 Printer basics ENWW

Using the printer

User Guide—Detailed information for using and troubleshooting the printer. Available on

the CD-ROM that came with the printer.

Online Help—Information about printer options that are available from within the printer drivers. To view a Help file, access the online Help through the printer driver.

ENWW Quick access to printer information

Printer configurations

Thank you for purchasing the HP Color LaserJet 3500 series printer or the HP Color LaserJet 3700 series printer. These printers are available in the configurations described below.

HP color LaserJet 3500 printer

The HP Color LaserJet 3500 printer is a four-color, laser printer that prints 12 pages per minute (ppm) in both monochrome (black and white) and color.

●

Trays. The printer comes with a multipurpose tray (Tray 1) that holds up to 100 sheets

of various paper types and sizes or 10 envelopes and a 250-sheet paper feeder

(Tray 2) that supports various paper sizes. It supports an optional 500-sheet paper

feeder (Tray 3). See

●

Connectivity. The printer provides a Hi-Speed USB 2.0 port for connectivity.

●

Memory. The printer contains 64 megabytes (MB) of synchronous dynamic random

access memory (SDRAM).

Supported paper weights and sizes for more information.

HP color LaserJet 3500n printer

The HP Color LaserJet 3500n printer includes the features of the HP Color LaserJet 3500 printer, plus an HP Jetdirect en3700 external print server for easy connectivity to 10baseT/100base-TX networks.

Chapter 1 Printer basics ENWW

HP color LaserJet 3700 printer

The HP Color LaserJet 3700 printer is a four-color, laser printer that prints 16 pages per minute (ppm) in both monochrome (black and white) and color.

●

Trays. The printer comes with a multipurpose tray (Tray 1) that holds up to 100 sheets

of various paper types and sizes or 10 envelopes and a 250-sheet paper feeder

(Tray 2) that supports various paper sizes. It supports an optional 500-sheet paper

feeder (Tray 3). See

●

Connectivity. The printer provides a USB port and a standard bidirectional parallel port

(IEEE-1284 compliant) for connectivity.

●

Memory. The printer contains 64 megabytes (MB) of synchronous dynamic random

access memory (SDRAM). To allow for memory expansion, the printer has three DIMM

slots that accept 64, 128, or 256 MB RAM each. This printer can support up to 448 MB

of memory.

Supported paper weights and sizes for more information.

HP color LaserJet 3700n printer

The HP Color LaserJet 3700n printer includes the features of the HP Color LaserJet 3700 printer, plus an HP Jetdirect 615n print server for easy connectivity to 10/100baseT networks.

ENWW Printer configurations

HP color LaserJet 3700dn printer

The HP Color LaserJet 3700dn printer includes the features of the HP Color LaserJet 3700n printer, automatic 2-sided (duplex) printing, and a total of 128 MB of SDRAM.

HP color LaserJet 3700dtn printer

The HP Color LaserJet 3700dtn printer includes the features of the HP Color LaserJet 3700dn printer, plus an additional 500-sheet paper feeder (Tray 3).

Chapter 1 Printer basics ENWW

Printer features

This printer combines the quality and reliability of Hewlett-Packard printing with the features listed below. For more information on the features of the HP Color LaserJet 3500 series printer, see the Hewlett-Packard website at http://www.hp.com/support/clj3500. For more information on the features of the HP Color LaserJet 3700 series printer, see

http://www.hp.com/support/clj3700.

Features

Performance

Memory

User interface

HP Color LaserJet 3500 series printer

● 12 ppm (in both monochrome

and color).

If the performance of the printer is less than this, see

affecting printer performance.

● Prints on a variety of media.

For more information see

Supported paper weights and sizes.

● 64 megabytes (MB) of

synchronous dynamic random access memory (SDRAM).

● Graphic display on control

panel.

● Enhanced control panel help.

● HP toolbox (a web application

for status and troubleshooting information).

● Windows PC and Apple

Macintosh printer drivers.

Factors

HP Color LaserJet 3700 series printer

● 16 ppm (in both monochrome

and color).

If the performance of the printer is less than this, see

affecting printer performance.

● Prints on a variety of media. For

more information see

paper weights and sizes.

● MIPS RISC 350 MHz processor

● 64 megabytes (MB) of

synchronous dynamic random access memory (SDRAM).

● Can be expanded to 448 MB.

● Graphic display on control panel.

● Enhanced control panel help.

● HP toolbox (a web application for

status and troubleshooting information).

● Windows PC and Apple

Macintosh print drivers.

● Embedded Web server to access

support and order supplies (administrator tool for networkconnected printers).

Factors

Supported

Supported printer personalities

Storage features

Environmental features

Not applicable. ● HP PCL 6.

● PostScript 3 emulation.

● Automatic language switching.

Not applicable ● Fonts and forms.

● PowerSave setting.

● High content of recyclable

components and materials.

● Energy Star qualified.

● PowerSave setting.

● High content of recyclable

components and materials.

● Energy Star qualified.

ENWW Printer features

HP Color LaserJet 3500 series printer

HP Color LaserJet 3700 series printer

Fonts

Paper handling

Not applicable ● 80 internal fonts available for

both PCL and PostScript emulation.

● 80 printer-matching screen fonts

in TrueType™ format available with the software solution.

● Prints on paper from 76 by 127

mm (3 by 5 inches) up to 215 by 355 mm (8.5 by 14 inches).

● Prints on paper with weights

from 60 g/m

to 163 g/m2(16 to

43 lb bond).

● Prints on a wide range of media

types including glossy, heavy, labels, film, overhead transparencies, and envelopes.

● Multiple gloss levels.

● A 250-sheet paper feeder

(Tray 2) that supports letter, legal, executive, executive (JIS), A4, A5, B5 (JIS), B5 (ISO), and 216 by 330 mm (8.5 by 13 inches) paper sizes.

● Prints on paper from 76 by 127

mm (3 by 5 inches) up to 215 by 355 mm (8.5 by 14 inches).

● Prints on paper with weights from

60 g/m

to 163 g/m2(16 to 43 lb

bond).

● Prints on a wide range of media

types including glossy, heavy, labels, film, overhead transparencies, and envelopes.

● Multiple gloss levels.

● A 250-sheet paper feeder

(Tray 2) that supports letter, legal, executive, executive (JIS), A4, A5, B5 (JIS), B5 (ISO), and 216 by 330 mm (8.5 by 13 inches) paper sizes.

Accessories

● Optional 500-sheet paper

feeder that supports letter and A4 paper sizes (Tray 3). For more information see

Supported paper weights and sizes.

● A 150-sheet, face-down, output

bin (top) and a 25-sheet, faceup, output bin (rear).

● Optional 500-sheet paper

feeder that supports letter and A4 paper sizes (Tray 3).

● Optional 500-sheet paper feeder

that supports letter and A4 paper sizes; standard on the HP Color LaserJet 3700dtn printer (Tray 3). For more information see

Supported paper weights and sizes.

● A 150-sheet, face-down, output

bin (top) and a 25-sheet, face-up, output bin (rear).

● Automatic 2-sided printing on

HP Color LaserJet 3700dn and 3700dtn printers.

● Optional 500-sheet paper feeder

(Tray 3) that supports letter and A4 paper sizes; standard on the HP Color LaserJet 3700dtn printer (Tray 3).

● Dual inline memory modules

(DIMM).

● Optional flash DIMM.

Chapter 1 Printer basics ENWW

HP Color LaserJet 3500 series printer

HP Color LaserJet 3700 series printer

Connectivity

Supplies

● Hi-Speed Universal serial bus

(USB) 2.0 cable interface.

● HP Jetdirect en3700 external

print server; standard on the HP Color LaserJet 3500n printer.

● HP Web Jetadmin software.

● Supplies status page contains

information on toner level, page count, and estimated pages remaining.

● No-shake cartridge design.

● Printer checks for authentic HP

print cartridges at cartridge installation.

● Internet-enabled supply-

ordering capabilities (using HP toolbox).

● Standard, bidirectional, parallel

cable interface (IEEE-1284 compliant) for backward compatibility.

● Universal serial bus (USB) cable

interface.

● Optional enhanced input/output

(EIO) network card; standard on HP Color LaserJet 3700n, 3700dn, and 3700dtn printers.

● HP Embedded Web Server

● HP Web Jetadmin software.

● Supplies status page contains

information on toner level, page count, and estimated pages remaining.

● No-shake cartridge design.

● Printer checks for authentic HP

print cartridges at cartridge installation.

● Internet-enabled supply-ordering

capabilities (using embedded Web server and HP toolbox).

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Walk around

The following illustrations identify the locations and names of key components of this printer.

Front view (shown with 500-sheet paper feeder)

1 on/off switch 2 Tray 3 (optional; 500 sheets of standard paper) 3 Tray 2 (250 sheets of standard paper) 4 Tray 1 5 front door 6 printer control panel 7 output bin extender, for use with B5 (JIS), B5 (ISO), and 216 by 356 mm (8.5 by 14 in) paper 8 output bin 9 DIMM access door (available on the HP Color LaserJet 3700 series printer)

Back and side view

1 upper rear door 2 parallel connection (available on the HP Color LaserJet 3700 series printer) 3 lower rear door (rear output bin) 4 USB connection 5 power connection 6 Tray 3 (optional) 7 on/off switch 8 EIO connection (available on the HP Color LaserJet 3700 series printer) 9 DIMM access door (available on the HP Color LaserJet 3700 series printer)

Chapter 1 Printer basics ENWW

Printer software

Included with the printer is a CD-ROM containing the printing system software. The software components and printer drivers on this CD-ROM help you use the printer to its fullest potential. See the getting started guide for installation instructions.

Note

For the latest information about the printing system software components, view the ReadMe files on the CD-ROM.

This section summarizes the software included on the CD-ROM. The printing system includes software for end users and network administrators operating in the following operating environments:

● Microsoft Windows 98, Me, and NT 4.0

● Microsoft Windows 2000, and XP 32-bit and XP 64-bit

● Apple Mac OS version 9.1 and later and Mac OS X version 10.1 and later

For a list of the network environments supported by the network administrator software components, see

Network configuration.

For a list of printer drivers, updated HP printer software, and product support information for the HP Color LaserJet 3500 series printer, go to http://www.hp.com/support/clj3500. For the HP Color LaserJet 3700 series printer, go to http://www.hp.com/support/clj3700.

Printer drivers

Printer drivers access the printer features and allow the computer to communicate with the printer. The following printer drivers are included with the printer on a CD-ROM.

Printer drivers for the hp color LaserJet 3500 series printer

Operating system

Windows 98, Me

Windows NT 4.0

Windows 2000

Windows XP (32-bit)

Windows XP (64-bit)

Windows Server 2003 (32-bit)

Windows Server 2003 (64-bit)

Macintosh OS

Not all printer features are available from all drivers or operating systems. See the online

JetReady 4.0

Help in your driver for availability of features.

ENWW Printer software

Printer drivers for the hp color LaserJet 3700 series printer

Operating system

Windows 98, Me

Windows NT 4.0

Note

Windows NT does not support USB

Windows 2000

Windows XP (32-bit)

Windows XP (64-bit)2,

Windows Server 2003 (32-bit)

Windows Server 2003 (64-bit)

Macintosh OS

Not all printer features are available from all drivers or operating systems. See the online

PCL 6 PS Emulation

Help in your driver for availability of features.

For Windows 2000 and Windows XP (32-bit and 64-bit), download the PCL 5 driver from

http://www.hp.com/go/clj3700software.

For Windows XP (64 bit), download the PCL 6 driver from http://www.hp.com/go/

clj3700software.

Note

If your system did not automatically check the Internet for the latest drivers during software installation, download them for the HP Color LaserJet 3500 series printer from

http://www.hp.com/go/clj3500_software. For the HP Color LaserJet 3700 series printer, go

to http://www.hp.com/go/clj3700_software.

Additional drivers

The following drivers are not included on the CD-ROM, but are available from

http://www.hp.com/go/clj3700software. These drivers are for the HP Color LaserJet 3700

series printer only.

● OS/2 PS and PCL printer driver

● UNIX model scripts

● Linux drivers

The OS/2 drivers are available from IBM and are packaged with OS/2. They are not available for Traditional Chinese, Simplified Chinese, Korean, and Japanese languages.

Software for networks

For a summary of available HP network installation and configuration software solutions, see the HP Jetdirect Print Server Administrator’s Guide. You can find this guide on the CD included with the printer.

Chapter 1 Printer basics ENWW

HP Web Jetadmin

HP Web Jetadmin allows you to manage HP Jetdirect-connected printers within your intranet using a browser. HP Web Jetadmin is a browser-based management tool and should be installed only on the network administrator’s computer. It can be installed and run on a variety of systems.

To download a current version of HP Web Jetadmin and for the latest list of supported host systems, visit HP Customer Care Online at http://www.hp.com/go/webjetadmin.

When installed on a host server, any client can access HP Web Jetadmin using a supported Web browser (such as Microsoft Internet Explorer 4.x or Netscape Navigator 4.x or later) by browsing to the HP Web Jetadmin host.

HP Web Jetadmin 6.5 and above have the following features:

● Task-oriented user interface provides configurable views, saving network managers

significant time.

● Customizable user profiles let network administrators include only the function viewed

or used.

● Instant e-mail notification of hardware failure, low supplies, and other printer problems

now route to different people.

● Remote installation and management from anywhere using only a standard Web

browser.

● Advanced autodiscovery locates peripherals on the network, so the network

administrator does not need to manually enter each printer into a database.

● Simple integration into enterprise management packages.

● Quickly find peripherals based on parameters such as IP address, color capability, and

model name.

● Easily organize peripherals into logical groups, with virtual office maps for easy

navigation.

For the latest information about HP Web Jetadmin go to http://www.hp.com/go/webjetadmin.

UNIX

The HP Jetdirect Printer Installer for UNIX is a simple printer installation utility for HP-UX and Solaris networks. It is available for download from HP Customer Care Online at

http://www.hp.com/support/net_printing.

Linux

For information about Linux support, go to http://www.hp.com/go/linux.

Utilities

The HP Color LaserJet 3500 series printer and the HP Color LaserJet 3700 series printer are equipped with several utilities that make it easy to monitor and manage the printer on a network.

ENWW Printer software

HP toolbox

The HP toolbox is an application that you can use for the following tasks:

● checking the printer status

● configuring the printer settings

● viewing troubleshooting information

● viewing online documentation

● printing internal printer pages

You can view the HP toolbox when the printer is directly connected to your computer or when it is connected to a network. You must have performed a complete software installation to use the HP toolbox.

Embedded Web server (available for the HP Color LaserJet 3700 series printer)

This printer is equipped with an embedded Web server, which allows access to information about printer and network activities. A Web server provides an environment in which web programs may run, much in the same way that an operating system, such as Windows, provides an environment for programs to run on your PC. The output from these programs can then be displayed by a Web browser, such as Microsoft Internet Explorer or Netscape Navigator.

An “embedded” Web server resides on a hardware device (such as a printer) or in firmware, rather than as software that is loaded on a network server.

The advantage of an embedded Web server is that it provides an interface to the printer that anyone with a network-connected PC and a standard Web browser can access. There is no special software to install or configure, but you must have a supported Web browser on your computer. To access the embedded Web server, type the IP address for the printer in the address line of the browser. (To find the IP address, print a configuration page. For more information about printing a configuration page, see

Features

The HP embedded Web server allows you to view printer and network card status and manage printing functions from your PC. With the HP embedded Web server, you can do the following:

● view printer status information

● determine the remaining life on all supplies and order new ones

● view and change tray configurations

● view and change the printer control panel menu configuration

● view and print internal pages

● receive notification of printer and supplies events

● add or customize links to other Web sites

Printer information pages.)

● select the language in which to display the embedded Web server pages

● view and change network configuration

● view support content that is printer-specific and specific to the printer’s current state

Chapter 1 Printer basics ENWW

For a complete explanation of the features and functionality of the embedded Web server,

Using the embedded Web server (hp color LaserJet 3700 series printer only).

see

Other components and utilities

Several software applications are available for Windows and Macintosh OS users, as well as for network administrators. These programs are summarized below.

Windows Macintosh OS

● Software installer —

automates the printing system installation

● Online Web registration

● HP toolbox — a Web

application for checking printer status and settings for Windows 98, 2000, Me, and XP users

● PostScript Printer

Description files (PPDs) — for use with the Apple PostScript drivers that come with the Mac OS

● HP toolbox — a Web

application for checking printer status and settings for Mac OS X, v10.1, and v10.2 users

Network administrator

● HP Web Jetadmin — a

browser-based system management tool. See

http://www.hp.com/go/ webjetadmin for the latest

HP Web Jetadmin software

● HP Jetdirect Printer

Installer for UNIX — available for download from http://www.hp.com/

support/net_printing

ENWW Printer software

Print media specifications

For optimum results, use conventional 75 g/m2to 90 g/m2(20 to 24 lb) photocopy paper. Verify that the paper is of good quality and is free of cuts, nicks, tears, spots, loose particles, dust, wrinkles, curls, or bent edges.

Supported paper weights and sizes

Tray 1 paper sizes

Tray 1 Dimensions Weight or thickness Capacity

Minimum size paper 76 by 127 mm

(3 by 5 in)

Maximum size paper 216 by 356 mm

(8.5 by 14 in)

Minimum size glossy paper

Maximum size glossy paper

Minimum size transparencies

Maximum size transparencies

Minimum size envelopes

Maximum size envelopes

76 by 127 mm (3 by 5 in)

216 by 356 mm (8.5 by 14 in)

76 by 127 mm (3 by 5 in)

216 by 356 mm (8.5 by 14 in)

76 by 127 mm (3 by 5 in)

216 by 356 mm (8.5 by 14 in)

60 to 163 g/m (16 to 43 lb bond)

75 to 120 g/m (20 to 32 lb bond)

0.12 to 0.13 mm thick (4.7 to 5 mils thick)

60 to 90 g/m (16 to 24 lb bond)

100 sheets (75 g/m

Maximum stack height: 12 mm (0.47 in)

50 sheets

10 envelopes

; 20 lb bond)

Note

Minimum size label 76 by 127 mm

(3 by 5 in)

Maximum size label 216 by 356 mm

(8.5 by 14 in)

Minimum size cardstock

Maximum size cardstock

The printer supports a wide range of standard and custom sizes of print media. Capacity

76 by 127 mm (3 by 5 in)

216 by 356 mm (8.5 by 14 in)

75 to 163 g/m (20 to 43 lb cover)

135 to 216 g/m (50 to 80 lb bond)

50 sheets

40 sheets

can vary depending on media weight and thickness and environmental conditions. Smoothness—100 to 250 (Sheffield). For more ordering information, see

Supplies and

accessories.

Use only transparencies designed for use with HP Color LaserJet printers. This printer can detect transparencies that were not designed for use with HP Color LaserJet printers. For more information, see

Print quality menu.

The following table lists the standard sizes of paper that the printer supports in Tray 2.

Chapter 1 Printer basics ENWW

Tray 2 paper sizes

Tray 2 Dimensions Weight or thickness Capacity

Letter 216 by 279 mm

(8.5 by 11 in)

Legal 216 by 356 mm

(8.5 by 14 in)

Executive 184 by 267 mm

(7.3 by 10.5 in)

Executive (JIS) 216 by 330 mm

(8.5 by 13 in)

A4 210 by 297 mm

(8.3 by 11.7 in)

A5 148 by 210 mm

(5.8 by 8.3 in)

B5 (JIS) 182 by 257 mm

(7.2 by 10.1 in)

B5 (ISO) 176 by 250 mm

(6.9 by 9.8 in)

Capacity can vary depending on media weight and thickness, and environmental

60 to 105 g/m (16 to 28 lb bond)

250 sheets (75 g/m

conditions.

; 20 lb bond)

Tray 3 paper sizes

Tray 3 Dimensions Weight or thickness Capacity

Letter 215 by 279 mm

(8.5 by 11 in)

A4 210 by 296 mm

(8.3 by 11.7 in)

Capacity can vary depending on media weight and thickness, and environmental

60 to 105 g/m (16 to 28 lb bond)

500 sheets (75 g/m

; 20 lb bond)

500 sheets (75 g/m

; 20 lb bond)

conditions.

Automatic 2-sided printing (available on some models of the HP LaserJet 3700 series printer)

Automatic 2-sided printing Dimensions Weight and thickness

Letter 216 by 279 mm (8.5 by 11 in)

Legal 216 by 356 mm (8.5 by 14 in)

A4 210 by 297 mm (8.3 by 11.7 in)

60 to 105 g/m2(16 to 28 lb bond)

The printer automatically prints on paper weights up to 163 gm2(43 lb bond). However, automatic 2-sided printing on weights above the maximum value noted in this table can produce unexpected results.

ENWW Print media specifications

Manual 2-sided printing. Any of the supported paper sizes and types listed for printing

from Tray 1 can be manually duplexed. See

2-sided (duplex) printing for more information.

Chapter 1 Printer basics ENWW

+ 222 hidden pages

HP 3500 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Printer basics

Quick access to printer information

User guide links

Where to look for more information

Printer configurations

HP color LaserJet 3500 printer

HP color LaserJet 3500n printer

HP color LaserJet 3700 printer

HP color LaserJet 3700n printer

HP color LaserJet 3700dn printer

HP color LaserJet 3700dtn printer

Printer features

Walk around

Printer software

Printer drivers

Software for networks

Utilities

Print media specifications

Supported paper weights and sizes