HP 340 G3/G4, 46 G3/G4, 48 G3/G4 Maintenance and Service Guide

HP 340 G3/G4 Notebook
HP 346 G3/G4 Notebook
HP 348 G3/G4 Notebook

Maintenance and Service Guide

© Copyright 2016 HP Development Company,
L.P.

AMD is a trademark of Advanced Micro Devices,
Inc. Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel, Celeron, and Pentium are trademarks of
Intel Corporation in the U.S. and other
countries. Microsoft and Windows are U.S.
registered trademarks of the Microsoft group
of companies.

The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.

Second Edition: September 2016

First Edition: January 2016

Document Part Number: 841709-002

Product notice

This guide describes features that are common
to most models. Some features may not be
available on your computer.

Not all features are available in all editions of
Windows. This computer may require upgraded
and/or separately purchased hardware, drivers,
and/or software to take full advantage of
Windows functionality. See

http://www.microsoft.com for details.

Software terms

By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a refund subject to the
refund policy of your place of purchase.

For any further information or to request a full
refund of the computer, please contact your
local point of sale (the seller).

Important Notice about Customer Self-Repair Parts

CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an

authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair
parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for
Authorized Service Provider only parts," can damage the computer or void your warranty.

iii

iv Important Notice about Customer Self-Repair Parts

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the

device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits dened by the International Standard for Safety of Information Technology
Equipment (IEC 60950-1).

v

vi Safety warning notice

Table of contents

1 Product description ....................................................................................................................................... 1

G3 models .............................................................................................................................................................. 1

G4 models .............................................................................................................................................................. 5

2 External component identication .................................................................................................................. 9

Display .................................................................................................................................................................... 9

Right ..................................................................................................................................................................... 10

Left ....................................................................................................................................................................... 11

Top ........................................................................................................................................................................ 13

TouchPad ........................................................................................................................................... 13

Lights ................................................................................................................................................. 14

Button and ngerprint reader ........................................................................................................... 15

Bottom ................................................................................................................................................................. 16

Labels ................................................................................................................................................................... 17

3 Illustrated parts catalog .............................................................................................................................. 19

Computer major components .............................................................................................................................. 19

Plastics Kit ........................................................................................................................................................... 23

Miscellaneous parts ............................................................................................................................................. 23

Display assembly subcomponents ...................................................................................................................... 24

Mass storage devices ........................................................................................................................................... 25

4 Removal and replacement procedures preliminary requirements .................................................................... 27

Tools required ...................................................................................................................................................... 27

Service considerations ......................................................................................................................................... 27

Plastic parts ....................................................................................................................................... 27

Cables and connectors ...................................................................................................................... 27

Drive handling ................................................................................................................................... 28

Grounding guidelines ........................................................................................................................................... 28

Electrostatic discharge damage ........................................................................................................ 28

Packaging and transporting guidelines .......................................................................... 29

Workstation guidelines ................................................................................ 29

5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 31

Component replacement procedures .................................................................................................................. 31

Battery ............................................................................................................................................... 32

vii

Optical drive ....................................................................................................................................... 33

6 Removal and replacement procedures for Authorized Service Provider parts ................................................... 35

Component replacement procedures .................................................................................................................. 35

Display assembly sub components ................................................................................................... 36

Bottom cover ..................................................................................................................................... 40

Hard drive .......................................................................................................................................... 42

Solid-state drive (M.2) ....................................................................................................................... 44

WLAN module .................................................................................................................................... 45

Memory module ................................................................................................................................ 47

RTC battery ........................................................................................................................................ 48

USB board .......................................................................................................................................... 49

Speakers ............................................................................................................................................ 50

Power button board .......................................................................................................................... 51

Fingerprint reader board ................................................................................................................... 53

Heat sink assembly ........................................................................................................................... 54

Fan ..................................................................................................................................................... 57

System board .................................................................................................................................... 59

TouchPad button board ..................................................................................................................... 63

Display assembly ............................................................................................................................... 64

Power connector cable ...................................................................................................................... 70

7 Using Setup Utility (BIOS) in Windows 7 ......................................................................................................... 71

Starting Setup Utility (BIOS) ................................................................................................................................ 71

Updating the BIOS ................................................................................................................................................ 71

Determining the BIOS version ........................................................................................................... 71

Downloading a BIOS update .............................................................................................................. 71

8 Using Setup Utility (BIOS) in Windows 10 ....................................................................................................... 73

Starting Setup Utility (BIOS) ................................................................................................................................ 73

Updating Setup Utility (BIOS) .............................................................................................................................. 73

Determining the BIOS version ........................................................................................................... 73

Downloading a BIOS update .............................................................................................................. 74

9 Backup and recovery in Windows 7 ................................................................................................................ 75

Creating backups ................................................................................................................................................. 75

Creating recovery media to recover the original system .................................................................. 75

What you need to know .................................................................................................. 75

Creating the recovery media ........................................................................ 75

Creating system restore points ......................................................................................................... 76

viii

What you need to know .................................................................................................. 76

Creating a system restore point ..................................................................................... 76

Backing up system and personal information .................................................................................. 76

Tips for a successful backup ........................................................................................... 76

What you need to know .................................................................................................. 77

Creating a backup using Windows Backup and Restore ................................................. 77

Restore and recovery ........................................................................................................................................... 78

Restoring to a previous system restore point .................................................................................. 78

Restoring specic les ...................................................................................................................... 78

Restoring specic les using Windows Backup and Restore ......................................... 78

Recovering the original system using HP Recovery Manager .......................................................... 78

What you need to know .................................................................................................. 78

Recovering using HP Recovery partition (select models only) ...................................... 79

Recovering using the recovery media ............................................................................ 79

Changing the computer boot order .............................................................. 79

10 Backing up, restoring, and recovering in Windows 10 .................................................................................... 81

Creating recovery media and backups ................................................................................................................ 81

Creating HP Recovery media (select products only) ......................................................................... 81

Using Windows tools ........................................................................................................................................... 82

Restore and recovery ........................................................................................................................................... 83

Recovering using HP Recovery Manager ........................................................................................... 83

What you need to know before you get started ............................................................. 83

Using the HP Recovery partition (select products only) ................................................. 84

Using HP Recovery media to recover .............................................................................. 84

Changing the computer boot order ................................................................................ 85

Removing the HP Recovery partition (select products only) ......................................... 85

11 Using HP PC Hardware Diagnostics (UEFI) ..................................................................................................... 87

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 87

12 Specications ............................................................................................................................................ 89

Computer specications ...................................................................................................................................... 89

35.6-cm (14.0-in) display specications ............................................................................................................. 90

Hard drive specications ..................................................................................................................................... 91

DVD±RW SuperMulti DL Drive specications ....................................................................................................... 92

13 Statement of memory volatility .................................................................................................................. 93

Nonvolatile memory usage ................................................................................................................................. 97

Questions and answers ....................................................................................................................................... 99

ix

Using HP Sure Start (select models only) .......................................................................................................... 100

14 Power cord set requirements .................................................................................................................... 101

Requirements for all countries .......................................................................................................................... 101

Requirements for specic countries and regions ............................................................................................. 102

15 Recycling ................................................................................................................................................ 105

Index ........................................................................................................................................................... 107

x

1 Product description

G3 models

N-1 De-featured Full featured

Category Description Discrete UMA Discrete UMA Discrete UMA

Product name HP 340 G3 Notebook PC √ √

HP 346 G3 Notebook PC √ √

HP 348 G3 Notebook PC √ √

Processors 6th generation Intel® Core™ processor

Intel Core i7-6500U (2.5-GHz, 4-MB L3 cache, 1600­MHz, dual, 15W/Intel HD Graphics 520)

Intel Core i5-6200U (2.3-GHz, turbo up to 2.8 GHz, 3­MB L3 cache, 1600-MHz, dual, 15W/Intel HD Graphics

520)

Intel Core i3-6100U (2.3-GHz, 3-MB L3 cache, 1600­MHz, dual, 15W/Intel HD Graphics 520)

5th generation Intel Core i5 processor

Intel Core i5-5200U (2.2-GHz, turbo up to 2.7 GHz, 3­MB L3 cache, 1600-MHz, dual, 15W/Intel HD Graphics

5500)

5th generation Intel Core i3 processor

Intel Core i3-5005U (2.0-GHz, 3-MB L3 cache, 1600­MHz, dual, 15W/Intel HD Graphics 5500)

Intel Celeron® Dual Core processor

Intel Celeron 3855U, 1.6-GHz, 2-MB L3 cache, 1600­MHz, 15W/Intel HD Graphics 510

Intel Celeron Dual Core processor

Intel Celeron 3215U, 1.5-GHz, 2-MB L3 cache, 1600­MHz, 15W/Intel HD Graphics

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Chipset Integrated with processor √ √ √ √ √ √

Graphics Internal graphics (see Processor section for details)

Intel HD Graphics 5500

Intel HD Graphics 520

Intel HD Graphics 510

Intel HD Graphics

Switchable discrete graphics:

AMD Radeon™ R5 M330 (Exo PRO) with up to 2048 MB
of dedicated video memory (256Mx16 DDR3 900MHz x
4 PCs, 1GHz)

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G3 models 1

N-1 De-featured Full featured

Category Description Discrete UMA Discrete UMA Discrete UMA

Panel 35.6-cm (14.0-in), LED backlight, slim, eDP, antiglare,

45%,16:9 aspect ratio, 220 nits

High-denition (HD)(1366×768), SVA (1 or 2 WLAN
antennas)

35.6-cm (14.0-in), LED backlight, slim, eDP, antiglare,
45%,16:9 aspect ratio, 220 nits

Full high-denition (FHD)(1920×1080), UWVA (1 or 2
WLAN antennas)

Memory Two customer-accessible/upgradable memory

module slots

Dual channel support

Supports up to 8 GB of DDR3L-1600 system RAM in the

following congurations:

●

8192-MB total system memory (8192×1) or
(4096×2)

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4096-MB total system memory (4096×1)

Supports up to 16 GB of DDR4L-2133 system RAM in

the following congurations:

●

16384-MB total system memory (8192×2)

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8192-MB total system memory (8192×1)

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4096-MB total system memory (4096×1)

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Primary
storage

Accelerometer/HDD protection support

Optical drive Fixed, serial ATA, 9.5-mm tray load

Webcam/
microphone

Integrated microphone (mono) for models with a

Supports the following 6.35-cm (2.5-in) SATA hard
drives in 9.5-mm (.37-in) and 7.0-mm (.28-in) hard
drives:

●

1-TB, 7200-rpm, 9.5-mm

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500-GB, 7200-rpm, 7.0-mm

Supports the following 6.35-cm (2.5-in) SATA hard
drives in 9.5-mm (.37-in) and 7.0-mm (.28-in) hard
drives:

●

500-GB, 5400-rpm, SSHD (8 GB cache)

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256-GB, 2280 TLC M.2 SSD

DVD+/-RW Double-Layer SuperMulti

Supports zero power optical drive

Supports conguration without optical drive

DTS Studio Sound

Stereo speakers (2)

webcam

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2 Chapter 1 Product description

N-1 De-featured Full featured

Category Description Discrete UMA Discrete UMA Discrete UMA

Integrated microphone (dual array) for models with a

webcam

Integrated microphone (mono) for models without a

webcam

Camera (VDW)

1280x720 by 30 frames per second

Camera (VDS)

1280x720 by 30 frames per second

Supports “no webcam” option √ √ √ √ √ √

Ethernet Integrated 10/100/1000 network interface card (NIC) √ √ √ √

Integrated 10/100 network interface card (NIC) √ √

Wireless Integrated wireless options with single antenna/dual

antennas (M.2)

Support for the following WLAN formats:

●

Realtek RT8723BE 802.11bgn 1x1 Wi-Fi + BT4.0
Combo Adapter

●

Intel Dual Band Wireless-AC 3168NV 802.11 a/c
2x2 WiFi + Bluetooth

Support for the following WLAN formats:

●

Intel Dual Band Wireless-AC 7265NV 802.11 a/c
2×2 WiFi + Bluetooth

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External
media card

Internal card
expansion

Ports VGA (D-sub 15 pin) supporting 1080p external

(4) USB 3.0 (one port supports BC 1.2 √ √

(4) USB 3.0 √ √

(2) USB 2.0; (1) USB 3.0 √ √

Keyboard/
TouchPad

HP Multi-Format Digital Media Reader

Support SD/SDHC/SDXC

Push-Pull Insertion/Removal

One M.2 slot for WLAN √ √ √ √ √ √

resolution @ 60Hz; hot plug/unplug and auto detect for
correct output to wide-aspect vs. standard aspect video

HDMI version 1.4 supporting 1920 ×1200 @ 60Hz

RJ-45 (Ethernet, includes link and activity lights)

AC Smart Pin adapter plug

Headphone/microphone combo jack

Full-size "island style" keyboard

Spill resistant

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G3 models 3

N-1 De-featured Full featured

Category Description Discrete UMA Discrete UMA Discrete UMA

No numeric keypad

TouchPad with multi-touch gestures, 2-nger scrolling,
and pinch-zoom enabled

Taps enabled by default

Power
requirements

4-cell, 41-Whr, 2.8 Ah Li-ion battery √ √ √ √ √ √

6-cell, 47-Whr, 2.2 Ah Li-ion battery √ √

Security Kensington Security Lock √ √ √ √ √ √

Fingerprint reader √ √ √ √

Support for “No ngerprint reader” option √ √ √ √

Operating
system

Restore media:

Web only support:

65-W Smart AC adapter - EM

1 meter, 3-wire power cord

Preinstalled:

●

Windows 7 Home Basic 64 - CPPP

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Windows 10 Home 64 Chinese Market - CPPP

●

Windows 10 Professional 64 Chinese Market

●

Windows 10 Professional 64 Downgrade to
Windows 7 64 Chinese Market

●

NeoKylin Linux 64

SSRD (System Recovery Disc)

Windows 7 Professional 32

Windows 7 Professional 64

Windows 7 Home Basic 64

Windows 10 Home

Windows 10 Pro 64

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Serviceability End-user replaceable parts:

●

AC adapter

●

Battery

●

Optical drive

4 Chapter 1 Product description

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G4 models

N-1 De-featured Full featured

Category Description Discrete UMA Discrete UMA Discrete UMA

Product name HP 340 G4 Notebook PC √ √

HP 346 G4 Notebook PC √ √

HP 348 G4 Notebook PC √ √

Processors 7th generation Intel Dual Core processor

Intel Core i5-7200U (2.5-GHz, turbo up to 3.1 GHz, 3­MB L3 cache, single/dual core turbo, 15W/Intel HD
Graphics 620)

7th generation Intel Dual Core processor

Intel Core i7-7500U (2.7-GHz, turbo up to 3.5 GHz, 4­MB L3 cache, single/dual core turbo, 15W/Intel HD
Graphics 620)

Intel Core i3-7100U (2.4-GHz, 3-MB L3 cache, 15W/Intel
HD Graphics 620)

6th generation Intel Core i3 processor

Intel Core i3-6006U (2.0-GHz, 3-MB L3 cache, single
core turbo, 15W/Intel HD Graphics 520)

Intel Celeron Dual Core processor

Intel Celeron 3855U, 1.6-GHz, 2-MB L3 cache, 15W/Intel
HD Graphics 510

Chipset Integrated with processor √ √ √ √ √ √

Graphics Internal graphics (see Processor section for details)

Intel HD Graphics 620

Intel HD Graphics 520

Intel HD Graphics 510

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Switchable discrete graphics:

AMD Radeon R5 M430 (Exo PRO) with up to 2048 MB of
dedicated video memory (256Mx16 DDR3 900MHz x 4
PCs, 1GHz)

Panel 35.6-cm (14.0-in), LED backlight, slim, eDP, antiglare,

45%,16:9 aspect ratio, 220 nits

High-denition (HD)(1366×768), SVA 1 WLAN antenna)

Full high-denition (FHD)(1920×1080), UWVA (1 WLAN
antenna)

High-denition (HD)(1366×768), SVA (2 WLAN

antennas)

Full high-denition (FHD)(1920×1080), UWVA (2 WLAN
antennas)

Memory Two customer-accessible/upgradable memory

module slots

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G4 models 5

N-1 De-featured Full featured

Category Description Discrete UMA Discrete UMA Discrete UMA

Dual channel support

Supports DDR4-2133/2400 system RAM in the

following congurations:

●

8192-MB total system memory (8192×1) or
(4096×2)

●

4096-MB total system memory (4096×1)

Primary
storage

2280 TLC M.2 solid-state drive:

Accelerometer/HDD protection support √ √ √ √

Optical drive Fixed, serial ATA, 9.5-mm tray load

●

16384-MB total system memory (8192×2) √ √ √ √

●

2048-MB total system memory (2048×1) √ √

Supports the following 6.35-cm (2.5-in) SATA hard
drives in 9.5-mm (.37-in) and 7.0-mm (.28-in) hard
drives:

●

1-TB, 7200-rpm, 9.5-mm

●

500-GB, 7200-rpm, 7.0-mm

●

500-GB, 5400-rpm, SSHD hybrid, 8-GB cache √ √ √ √

●

256-GBD

●

512-GB, 2280 TLC M.2 SSD √ √ √ √

DVD+/-RW Double-Layer SuperMulti

Supports zero power optical drive

Supports conguration without optical drive

√ √ √ √ √ √

√ √ √ √ √ √

√ √ √ √ √ √

√ √ √ √ √ √

Webcam/
microphone

Integrated microphone (mono) for models with a

Integrated microphone (dual array) for models with a

Integrated microphone (mono) for models without a

Camera (VDW)

Camera (VDS)

Supports “no webcam” option √ √ √ √ √ √

Ethernet Integrated 10/100/1000 network interface card (NIC) √ √ √ √

Integrated 10/100 network interface card (NIC) √ √

DTS Studio Sound

Stereo speakers (2)

webcam

webcam

webcam

1280x720 by 30 frames per second

1280x720 by 30 frames per second

6 Chapter 1 Product description

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N-1 De-featured Full featured

Category Description Discrete UMA Discrete UMA Discrete UMA

S3/S4/S5 wake on LAN (AC and battery mode) √ √ √ √ √ √

Wireless Integrated wireless options with single antenna/dual

antennas (M.2)

Support for the following WLAN formats:

●

Realtek RT8723BE 802.11bgn 1x1 Wi-Fi + BT4.0
Combo Adapter

●

Intel Dual Band Wireless-AC 3168NV 802.11 a/c
2x2 WiFi + Bluetooth

●

Intel Dual Band Wireless-AC 7265NV 802.11 a/c
2×2 WiFi + Bluetooth

External
media card

Internal card
expansion

Ports VGA (D-sub 15 pin) supporting 1080p external

HP Multi-Format Digital Media Reader

Support SD/SDHC/SDXC

Push-Pull Insertion/Removal

One M.2 slot for WLAN √ √ √ √ √ √

resolution @ 60Hz; hot plug/unplug and auto detect for
correct output to wide-aspect vs. standard aspect video

HDMI version 1.4 supporting 1920 ×1200 @ 60Hz

RJ-45 (Ethernet, includes link and activity lights)

AC Smart Pin adapter plug

Headphone/microphone combo jack

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(4) USB 3.0 (one port supports BC 1.2 iPhone standard) √ √

(4) USB 3.0 √ √

(2) USB 2.0; (1) USB 3.0 √ √

Keyboard/
TouchPad

Power
requirements

65-W Smart AC adapter (not available for the People’s

1.0 meter, 3-wire power cord √ √ √ √ √ √

1.8 meter, 3-wire power cord √ √

4-cell, 40-Whr, 2.8 Ah Li-ion battery √ √ √ √ √ √

6-cell, 47-Whr, 2.2 Ah Li-ion battery √ √

Full-size "island style" keyboard

Spill resistant

No numeric keypad

TouchPad with multi-touch gestures, 2-nger scrolling,
and pinch-zoom enabled

Taps enabled by default

65-W Smart AC adapter – EM (only for the People’s
Republic of China and India)

Republic of China and India)

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G4 models 7

N-1 De-featured Full featured

Category Description Discrete UMA Discrete UMA Discrete UMA

Security Kensington Security Lock √ √ √ √ √ √

TPM 2.0 √ √

Fingerprint reader √ √ √ √

Support for “No ngerprint reader” option √ √ √ √

Operating
system

Restore media:

Web only support:

Serviceability End-user replaceable parts:

Preinstalled:

●

Windows 10 Home 64

●

Windows 10 Home 64 Chinese Market - CPPP

●

Windows 10 Home 64 Chinese Market - CPPP ­High End

●

Windows 10 Home 64 - High End

●

Windows 10 Professional 64

●

Win 10 Pro StF MSNA EM

●

NeoKylin Linux 64

●

FreeDOS 2.0 √ √ √ √

SSRD (System Recovery Disc)

Windows 7 Professional 32

Windows 7 Enterprise 64

Windows 7 Enterprise 32

Windows 10 Enterprise

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AC adapter

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Battery

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Optical drive

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8 Chapter 1 Product description

2 External component identication

Display

Component Description

(1) Webcam light (select products only) On: The webcam is in use.

(2) Webcam (select products only) Records video and captures photographs. Some models allow you to

video conference and chat online using streaming video.

To use the webcam in Windows 10, type camera in the taskbar
search box, and then select Camera.

To use the webcam in Windows 7, select Start > All Programs >

Music, Photos and Videos.

(3) Internal microphone Records sound.

(4) WLAN antennas* (select products only) Send and receive wireless signals to communicate with wireless local

area networks (WLANs).

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.

For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.

To access this guide in Windows 10:

1. Type support in the taskbar search box, and then select the HP Support Assistant app.

‒ or –

Click the question mark icon in the taskbar.

2. Select My PC, select the Specications tab, and then select User Guides.

To access this guide in Windows 7, select Start > All Programs > HP Help and Support > HP Documentation.

Display 9

Right

Component Description

(1) Power light

(2) Hard drive light

(3) USB 3.0 ports (2) Connect an optional USB device, such as a keyboard, mouse,

(4) Optical drive (select products only) Depending on your computer model, reads an optical disc or

(5) Optical drive eject button (select products only) Releases the optical drive disc tray.

(6) Security cable slot Attaches an optional security cable to the computer.

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On: The computer is on.

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Blinking: The computer is in the Sleep state, a power­saving state. The computer shuts o power to the display
and other unneeded components.

●

O: The computer is o or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.

●

Blinking white: The hard drive is being accessed.

●

Amber: HP 3D DriveGuard has temporarily parked the hard
drive.

external drive, printer, scanner or USB hub.

reads and writes to an optical disc.

NOTE: The security cable is designed to act as a deterrent, but

it may not prevent the computer from being mishandled or
stolen.

10 Chapter 2 External component identication

Left

Component Description

(1) Power connector Connects an AC adapter.

(2) Battery light When AC power is connected:

●

White: The battery charge is greater than 90 percent.

●

Amber: The battery charge is from 0 to 90 percent.

●

O: The battery is not charging.

When AC power is disconnected (battery not charging):

●

Blinking amber: The battery has reached a low battery
level. When the battery has reached a critical battery level,
the battery light begins blinking rapidly.

●

O: The battery is not charging.

(3) Vent Enables airow to cool internal components.

NOTE: The computer fan starts up automatically to cool

internal components and prevent overheating. It is normal for
the internal fan to cycle on and o during routine operation.

(4) External monitor port Connects an external VGA monitor or projector.

(5) RJ-45 (network) jack/status lights Connects a network cable.

●

Green (left): The network is connected.

●

Amber (right): Activity is occurring on the network.

(6) HDMI port Connects an optional video or audio device, such as a high-

denition television, any compatible digital or audio component,

or a high-speed High Denition Multimedia Interface (HDMI)
device.

(7)

‒ or –

USB 3.0 or USB 3.0 charging (powered) port
(select products only)

Connects an optional USB device, such as a keyboard, mouse,
external drive, printer, scanner or USB hub.

‒ or –

Connects an optional USB device, such as a keyboard, mouse,
external drive, printer, scanner or USB hub. Standard USB ports
will not charge all USB devices or will charge using a low current.
Some USB devices require power and require you to use a
powered port.

Left 11

Component Description

NOTE: USB charging ports can also charge select models of

cell phones and MP3 players, even when the computer is o.

(8) USB 3.0 port Connects an optional USB device, such as a keyboard, mouse,

external drive, printer, scanner or USB hub.

(9) Audio-out (headphone)/Audio-in (microphone)

combo jack

Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional standalone microphones.

WARNING! To reduce the risk of personal injury, adjust the

volume before putting on headphones, earbuds, or a headset.
For additional safety information, refer to the Regulatory,
Safety, and Environmental Notices.

To access this guide in Windows 10:

1. Type support in the taskbar search box, and then select

the HP Support Assistant app.

‒ or –

Click the question mark icon in the taskbar.

2. Select My PC, select the Specications tab, and then

select User Guides.

To access this guide in Windows 7, select Start > All Programs >

HP Help and Support > HP Documentation.

NOTE: When a device is connected to the jack, the computer

speakers are disabled.

12 Chapter 2 External component identication

Top

TouchPad

Component Description

(1) TouchPad zone Reads your nger gestures to move the pointer or activate

items on the screen.

(2) Left TouchPad button Functions like the left button on an external mouse.

(3) Right TouchPad button Functions like the right button on an external mouse.

Top 13

Lights

Component Description

(1) Caps lock light On: Caps lock is on, which switches the key input to all capital

letters.

(2) Mute light

●

Amber: Computer sound is o.

●

O: Computer sound is on.

14 Chapter 2 External component identication

Button and ngerprint reader

Component Description

(1) Power button

(2) Fingerprint reader

(select products only)

●

When the computer is o, press the button to turn on the computer.

●

When the computer is on, press the button briey to initiate Sleep.

●

When the computer is in the Sleep state, press the button briey to exit Sleep.

●

When the computer is in Hibernation, press the button briey to exit Hibernation.

CAUTION: Pressing and holding down the power button results in the loss of unsaved

information.

If the computer has stopped responding and shutdown procedures are ineective, press
and hold the power button for at least 5 seconds to turn o the computer.

To learn more about your power settings in Windows 10, see your power options.

▲ Type power in the taskbar search box, and then select Power and sleep settings.

‒ or –

Right-click the Start button, and then select Power Options.

To learn more about your power settings in Windows 7, see your power options, select
Start > Control Panel > System and Security > Power Options.

Allows a ngerprint logon to Windows, instead of a password logon.

Top 15

Bottom

Component Description

(1) Battery lock Locks the battery in the battery bay.

(2) Battery release latch Releases the battery.

(3) Vent Enables airow to cool internal components.

NOTE: The computer fan starts up automatically to cool

internal components and prevent overheating. It is normal
for the internal fan to cycle on and o during routine
operation.

(4) Speakers (2) Produce sound.

16 Chapter 2 External component identication

Labels

The labels axed to the computer provide information you may need when you troubleshoot system
problems or travel internationally with the computer.

IMPORTANT: Check the following locations for the labels described in this section: the bottom of the

computer, inside the battery bay, under the service door, or on the back of the display.

●

Service label—Provides important information to identify your computer. When contacting support, you
will probably be asked for the serial number, and possibly for the product number or the model number.
Locate these numbers before you contact support.

Your service label will resemble one of the examples shown below. Refer to the illustration that most
closely matches the service label on your computer.

Component

(1) Serial number

(2) Product number

(3) Warranty period

(4) Model number (select products only)

Component

(1) Model name (select products only)

(2) Product number

(3) Serial number

(4) Warranty period

●

Regulatory label(s)—Provide(s) regulatory information about the computer.

●

Wireless certication label(s)—Provide(s) information about optional wireless devices and the approval
markings for the countries or regions in which the devices have been approved for use.

Labels 17

18 Chapter 2 External component identication

3 Illustrated parts catalog

Computer major components

NOTE: HP continually improves and changes product parts. For complete and current information on

supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.

Computer major components 19

Item Component Spare part

number

(1) Display assembly (35.6-cm [14.0-in])

NOTE: For display assembly spare part information, see Display assembly subcomponents on page 24.

(2) Top cover/keyboard (includes touchpad)

For use in models in the United States 850901-001

For use in models in India 850901-D61

For use in models in Taiwan 850901-AB1

For use in models in Thailand 850901-281

For use in HP Notebook 348 models (full featured) in the United States 851536-001

For use in models in India 851536-281

For use in models in Taiwan 851536-AB1

For use in models in Thailand 851536-D61

For use in HP Notebook 340 models (defeatured) in the United States 851537-001

(3) Touchpad button board (includes bracket) 813517-001

(4) Speakers (left and right; includes tape)

For use in G3 models 813524-001

For use in G4 models 912652-001

(5) Power button board (includes cable) 813516-001

(6) Fingerprint reader board 845890-001

(7) Power connector cable 813505-001

(8) System board (includes replacement thermal materials):

All system boards use the following part numbers:

xxxxxx-001: Windows 7 or non-Windows operating systems

xxxxxx-601: Windows 10 operating system

For use in G3 models with UMA graphics memory

●

Intel Core i7-6500U processor (full featured models) 845206-xx1

●

Intel Core i7-6500U processor (defeatured models) 855545-xx1

●

Intel Core i5-6200U processor (full featured models) 845205-xx1

●

Intel Core i5-6200U processor (defeatured models) 855544-xx1

●

Intel Core i3-6100U processor (full featured models) 845204-xx1

●

Intel Core i3-6100U processor (defeatured models) 855543-xx1

●

Intel Core i3-5005U processor (full featured models) 900214-xx1

●

Intel Celeron 3855U processor (full featured models) 845203-xx1

●

Intel Celeron 3855U processor (defeatured models) 855542-xx1

●

Intel Celeron 3215U processor 845202-xx1

20 Chapter 3 Illustrated parts catalog