HP 340 G3/G4 Notebook
HP 346 G3/G4 Notebook
HP 348 G3/G4 Notebook
Maintenance and Service Guide
© Copyright 2016 HP Development Company,
L.P.
AMD is a trademark of Advanced Micro Devices,
Inc. Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel, Celeron, and Pentium are trademarks of
Intel Corporation in the U.S. and other
countries. Microsoft and Windows are U.S.
registered trademarks of the Microsoft group
of companies.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
Second Edition: September 2016
First Edition: January 2016
Document Part Number: 841709-002
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions of
Windows. This computer may require upgraded
and/or separately purchased hardware, drivers,
and/or software to take full advantage of
Windows functionality. See
http://www.microsoft.com for details.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a refund subject to the
refund policy of your place of purchase.
For any further information or to request a full
refund of the computer, please contact your
local point of sale (the seller).
Important Notice about Customer Self-Repair Parts
CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an
authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair
parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for
Authorized Service Provider only parts," can damage the computer or void your warranty.
iii
iv Important Notice about Customer Self-Repair Parts
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the
device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits dened by the International Standard for Safety of Information Technology
Equipment (IEC 60950-1).
v
vi Safety warning notice
Table of contents
1 Product description ....................................................................................................................................... 1
G3 models .............................................................................................................................................................. 1
G4 models .............................................................................................................................................................. 5
2 External component identication .................................................................................................................. 9
Display .................................................................................................................................................................... 9
Right ..................................................................................................................................................................... 10
Left ....................................................................................................................................................................... 11
Top ........................................................................................................................................................................ 13
TouchPad ........................................................................................................................................... 13
Lights ................................................................................................................................................. 14
Button and ngerprint reader ........................................................................................................... 15
Bottom ................................................................................................................................................................. 16
Labels ................................................................................................................................................................... 17
3 Illustrated parts catalog .............................................................................................................................. 19
Computer major components .............................................................................................................................. 19
Plastics Kit ........................................................................................................................................................... 23
Miscellaneous parts ............................................................................................................................................. 23
Display assembly subcomponents ...................................................................................................................... 24
Mass storage devices ........................................................................................................................................... 25
4 Removal and replacement procedures preliminary requirements .................................................................... 27
Tools required ...................................................................................................................................................... 27
Service considerations ......................................................................................................................................... 27
Plastic parts ....................................................................................................................................... 27
Cables and connectors ...................................................................................................................... 27
Drive handling ................................................................................................................................... 28
Grounding guidelines ........................................................................................................................................... 28
Electrostatic discharge damage ........................................................................................................ 28
Packaging and transporting guidelines .......................................................................... 29
Workstation guidelines ................................................................................ 29
5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 31
Component replacement procedures .................................................................................................................. 31
Battery ............................................................................................................................................... 32
vii
Optical drive ....................................................................................................................................... 33
6 Removal and replacement procedures for Authorized Service Provider parts ................................................... 35
Component replacement procedures .................................................................................................................. 35
Display assembly sub components ................................................................................................... 36
Bottom cover ..................................................................................................................................... 40
Hard drive .......................................................................................................................................... 42
Solid-state drive (M.2) ....................................................................................................................... 44
WLAN module .................................................................................................................................... 45
Memory module ................................................................................................................................ 47
RTC battery ........................................................................................................................................ 48
USB board .......................................................................................................................................... 49
Speakers ............................................................................................................................................ 50
Power button board .......................................................................................................................... 51
Fingerprint reader board ................................................................................................................... 53
Heat sink assembly ........................................................................................................................... 54
Fan ..................................................................................................................................................... 57
System board .................................................................................................................................... 59
TouchPad button board ..................................................................................................................... 63
Display assembly ............................................................................................................................... 64
Power connector cable ...................................................................................................................... 70
7 Using Setup Utility (BIOS) in Windows 7 ......................................................................................................... 71
Starting Setup Utility (BIOS) ................................................................................................................................ 71
Updating the BIOS ................................................................................................................................................ 71
Determining the BIOS version ........................................................................................................... 71
Downloading a BIOS update .............................................................................................................. 71
8 Using Setup Utility (BIOS) in Windows 10 ....................................................................................................... 73
Starting Setup Utility (BIOS) ................................................................................................................................ 73
Updating Setup Utility (BIOS) .............................................................................................................................. 73
Determining the BIOS version ........................................................................................................... 73
Downloading a BIOS update .............................................................................................................. 74
9 Backup and recovery in Windows 7 ................................................................................................................ 75
Creating backups ................................................................................................................................................. 75
Creating recovery media to recover the original system .................................................................. 75
What you need to know .................................................................................................. 75
Creating the recovery media ........................................................................ 75
Creating system restore points ......................................................................................................... 76
viii
What you need to know .................................................................................................. 76
Creating a system restore point ..................................................................................... 76
Backing up system and personal information .................................................................................. 76
Tips for a successful backup ........................................................................................... 76
What you need to know .................................................................................................. 77
Creating a backup using Windows Backup and Restore ................................................. 77
Restore and recovery ........................................................................................................................................... 78
Restoring to a previous system restore point .................................................................................. 78
Restoring specic les ...................................................................................................................... 78
Restoring specic les using Windows Backup and Restore ......................................... 78
Recovering the original system using HP Recovery Manager .......................................................... 78
What you need to know .................................................................................................. 78
Recovering using HP Recovery partition (select models only) ...................................... 79
Recovering using the recovery media ............................................................................ 79
Changing the computer boot order .............................................................. 79
10 Backing up, restoring, and recovering in Windows 10 .................................................................................... 81
Creating recovery media and backups ................................................................................................................ 81
Creating HP Recovery media (select products only) ......................................................................... 81
Using Windows tools ........................................................................................................................................... 82
Restore and recovery ........................................................................................................................................... 83
Recovering using HP Recovery Manager ........................................................................................... 83
What you need to know before you get started ............................................................. 83
Using the HP Recovery partition (select products only) ................................................. 84
Using HP Recovery media to recover .............................................................................. 84
Changing the computer boot order ................................................................................ 85
Removing the HP Recovery partition (select products only) ......................................... 85
11 Using HP PC Hardware Diagnostics (UEFI) ..................................................................................................... 87
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 87
12 Specications ............................................................................................................................................ 89
Computer specications ...................................................................................................................................... 89
35.6-cm (14.0-in) display specications ............................................................................................................. 90
Hard drive specications ..................................................................................................................................... 91
DVD±RW SuperMulti DL Drive specications ....................................................................................................... 92
13 Statement of memory volatility .................................................................................................................. 93
Nonvolatile memory usage ................................................................................................................................. 97
Questions and answers ....................................................................................................................................... 99
ix
Using HP Sure Start (select models only) .......................................................................................................... 100
14 Power cord set requirements .................................................................................................................... 101
Requirements for all countries .......................................................................................................................... 101
Requirements for specic countries and regions ............................................................................................. 102
15 Recycling ................................................................................................................................................ 105
Index ........................................................................................................................................................... 107
x
1 Product description
G3 models
N-1 De-featured Full featured
Category Description Discrete UMA Discrete UMA Discrete UMA
Product name HP 340 G3 Notebook PC √ √
HP 346 G3 Notebook PC √ √
HP 348 G3 Notebook PC √ √
Processors 6th generation Intel® Core™ processor
Intel Core i7-6500U (2.5-GHz, 4-MB L3 cache, 1600MHz, dual, 15W/Intel HD Graphics 520)
Intel Core i5-6200U (2.3-GHz, turbo up to 2.8 GHz, 3MB L3 cache, 1600-MHz, dual, 15W/Intel HD Graphics
520)
Intel Core i3-6100U (2.3-GHz, 3-MB L3 cache, 1600MHz, dual, 15W/Intel HD Graphics 520)
5th generation Intel Core i5 processor
Intel Core i5-5200U (2.2-GHz, turbo up to 2.7 GHz, 3MB L3 cache, 1600-MHz, dual, 15W/Intel HD Graphics
5500)
5th generation Intel Core i3 processor
Intel Core i3-5005U (2.0-GHz, 3-MB L3 cache, 1600MHz, dual, 15W/Intel HD Graphics 5500)
Intel Celeron® Dual Core processor
Intel Celeron 3855U, 1.6-GHz, 2-MB L3 cache, 1600MHz, 15W/Intel HD Graphics 510
Intel Celeron Dual Core processor
Intel Celeron 3215U, 1.5-GHz, 2-MB L3 cache, 1600MHz, 15W/Intel HD Graphics
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Chipset Integrated with processor √ √ √ √ √ √
Graphics Internal graphics (see Processor section for details)
Intel HD Graphics 5500
Intel HD Graphics 520
Intel HD Graphics 510
Intel HD Graphics
Switchable discrete graphics:
AMD Radeon™ R5 M330 (Exo PRO) with up to 2048 MB
of dedicated video memory (256Mx16 DDR3 900MHz x
4 PCs, 1GHz)
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G3 models 1
N-1 De-featured Full featured
Category Description Discrete UMA Discrete UMA Discrete UMA
Panel 35.6-cm (14.0-in), LED backlight, slim, eDP, antiglare,
45%,16:9 aspect ratio, 220 nits
High-denition (HD)(1366×768), SVA (1 or 2 WLAN
antennas)
35.6-cm (14.0-in), LED backlight, slim, eDP, antiglare,
45%,16:9 aspect ratio, 220 nits
Full high-denition (FHD)(1920×1080), UWVA (1 or 2
WLAN antennas)
Memory Two customer-accessible/upgradable memory
module slots
Dual channel support
Supports up to 8 GB of DDR3L-1600 system RAM in the
following congurations:
●
8192-MB total system memory (8192×1) or
(4096×2)
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4096-MB total system memory (4096×1)
Supports up to 16 GB of DDR4L-2133 system RAM in
the following congurations:
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16384-MB total system memory (8192×2)
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8192-MB total system memory (8192×1)
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4096-MB total system memory (4096×1)
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Primary
storage
Accelerometer/HDD protection support
Optical drive Fixed, serial ATA, 9.5-mm tray load
Webcam/
microphone
Integrated microphone (mono) for models with a
Supports the following 6.35-cm (2.5-in) SATA hard
drives in 9.5-mm (.37-in) and 7.0-mm (.28-in) hard
drives:
●
1-TB, 7200-rpm, 9.5-mm
●
500-GB, 7200-rpm, 7.0-mm
Supports the following 6.35-cm (2.5-in) SATA hard
drives in 9.5-mm (.37-in) and 7.0-mm (.28-in) hard
drives:
●
500-GB, 5400-rpm, SSHD (8 GB cache)
●
256-GB, 2280 TLC M.2 SSD
DVD+/-RW Double-Layer SuperMulti
Supports zero power optical drive
Supports conguration without optical drive
DTS Studio Sound
Stereo speakers (2)
webcam
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2 Chapter 1 Product description
N-1 De-featured Full featured
Category Description Discrete UMA Discrete UMA Discrete UMA
Integrated microphone (dual array) for models with a
webcam
Integrated microphone (mono) for models without a
webcam
Camera (VDW)
1280x720 by 30 frames per second
Camera (VDS)
1280x720 by 30 frames per second
Supports “no webcam” option √ √ √ √ √ √
Ethernet Integrated 10/100/1000 network interface card (NIC) √ √ √ √
Integrated 10/100 network interface card (NIC) √ √
Wireless Integrated wireless options with single antenna/dual
antennas (M.2)
Support for the following WLAN formats:
●
Realtek RT8723BE 802.11bgn 1x1 Wi-Fi + BT4.0
Combo Adapter
●
Intel Dual Band Wireless-AC 3168NV 802.11 a/c
2x2 WiFi + Bluetooth
Support for the following WLAN formats:
●
Intel Dual Band Wireless-AC 7265NV 802.11 a/c
2×2 WiFi + Bluetooth
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External
media card
Internal card
expansion
Ports VGA (D-sub 15 pin) supporting 1080p external
(4) USB 3.0 (one port supports BC 1.2 √ √
(4) USB 3.0 √ √
(2) USB 2.0; (1) USB 3.0 √ √
Keyboard/
TouchPad
HP Multi-Format Digital Media Reader
Support SD/SDHC/SDXC
Push-Pull Insertion/Removal
One M.2 slot for WLAN √ √ √ √ √ √
resolution @ 60Hz; hot plug/unplug and auto detect for
correct output to wide-aspect vs. standard aspect video
HDMI version 1.4 supporting 1920 ×1200 @ 60Hz
RJ-45 (Ethernet, includes link and activity lights)
AC Smart Pin adapter plug
Headphone/microphone combo jack
Full-size "island style" keyboard
Spill resistant
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G3 models 3
N-1 De-featured Full featured
Category Description Discrete UMA Discrete UMA Discrete UMA
No numeric keypad
TouchPad with multi-touch gestures, 2-nger scrolling,
and pinch-zoom enabled
Taps enabled by default
Power
requirements
4-cell, 41-Whr, 2.8 Ah Li-ion battery √ √ √ √ √ √
6-cell, 47-Whr, 2.2 Ah Li-ion battery √ √
Security Kensington Security Lock √ √ √ √ √ √
Fingerprint reader √ √ √ √
Support for “No ngerprint reader” option √ √ √ √
Operating
system
Restore media:
Web only support:
65-W Smart AC adapter - EM
1 meter, 3-wire power cord
Preinstalled:
●
Windows 7 Home Basic 64 - CPPP
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Windows 10 Home 64 Chinese Market - CPPP
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Windows 10 Professional 64 Chinese Market
●
Windows 10 Professional 64 Downgrade to
Windows 7 64 Chinese Market
●
NeoKylin Linux 64
SSRD (System Recovery Disc)
Windows 7 Professional 32
Windows 7 Professional 64
Windows 7 Home Basic 64
Windows 10 Home
Windows 10 Pro 64
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Serviceability End-user replaceable parts:
●
AC adapter
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Battery
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Optical drive
4 Chapter 1 Product description
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G4 models
N-1 De-featured Full featured
Category Description Discrete UMA Discrete UMA Discrete UMA
Product name HP 340 G4 Notebook PC √ √
HP 346 G4 Notebook PC √ √
HP 348 G4 Notebook PC √ √
Processors 7th generation Intel Dual Core processor
Intel Core i5-7200U (2.5-GHz, turbo up to 3.1 GHz, 3MB L3 cache, single/dual core turbo, 15W/Intel HD
Graphics 620)
7th generation Intel Dual Core processor
Intel Core i7-7500U (2.7-GHz, turbo up to 3.5 GHz, 4MB L3 cache, single/dual core turbo, 15W/Intel HD
Graphics 620)
Intel Core i3-7100U (2.4-GHz, 3-MB L3 cache, 15W/Intel
HD Graphics 620)
6th generation Intel Core i3 processor
Intel Core i3-6006U (2.0-GHz, 3-MB L3 cache, single
core turbo, 15W/Intel HD Graphics 520)
Intel Celeron Dual Core processor
Intel Celeron 3855U, 1.6-GHz, 2-MB L3 cache, 15W/Intel
HD Graphics 510
Chipset Integrated with processor √ √ √ √ √ √
Graphics Internal graphics (see Processor section for details)
Intel HD Graphics 620
Intel HD Graphics 520
Intel HD Graphics 510
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√
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Switchable discrete graphics:
AMD Radeon R5 M430 (Exo PRO) with up to 2048 MB of
dedicated video memory (256Mx16 DDR3 900MHz x 4
PCs, 1GHz)
Panel 35.6-cm (14.0-in), LED backlight, slim, eDP, antiglare,
45%,16:9 aspect ratio, 220 nits
High-denition (HD)(1366×768), SVA 1 WLAN antenna)
Full high-denition (FHD)(1920×1080), UWVA (1 WLAN
antenna)
High-denition (HD)(1366×768), SVA (2 WLAN
antennas)
Full high-denition (FHD)(1920×1080), UWVA (2 WLAN
antennas)
Memory Two customer-accessible/upgradable memory
module slots
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G4 models 5
N-1 De-featured Full featured
Category Description Discrete UMA Discrete UMA Discrete UMA
Dual channel support
Supports DDR4-2133/2400 system RAM in the
following congurations:
●
8192-MB total system memory (8192×1) or
(4096×2)
●
4096-MB total system memory (4096×1)
Primary
storage
2280 TLC M.2 solid-state drive:
Accelerometer/HDD protection support √ √ √ √
Optical drive Fixed, serial ATA, 9.5-mm tray load
●
16384-MB total system memory (8192×2) √ √ √ √
●
2048-MB total system memory (2048×1) √ √
Supports the following 6.35-cm (2.5-in) SATA hard
drives in 9.5-mm (.37-in) and 7.0-mm (.28-in) hard
drives:
●
1-TB, 7200-rpm, 9.5-mm
●
500-GB, 7200-rpm, 7.0-mm
●
500-GB, 5400-rpm, SSHD hybrid, 8-GB cache √ √ √ √
●
256-GBD
●
512-GB, 2280 TLC M.2 SSD √ √ √ √
DVD+/-RW Double-Layer SuperMulti
Supports zero power optical drive
Supports conguration without optical drive
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Webcam/
microphone
Integrated microphone (mono) for models with a
Integrated microphone (dual array) for models with a
Integrated microphone (mono) for models without a
Camera (VDW)
Camera (VDS)
Supports “no webcam” option √ √ √ √ √ √
Ethernet Integrated 10/100/1000 network interface card (NIC) √ √ √ √
Integrated 10/100 network interface card (NIC) √ √
DTS Studio Sound
Stereo speakers (2)
webcam
webcam
webcam
1280x720 by 30 frames per second
1280x720 by 30 frames per second
6 Chapter 1 Product description
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N-1 De-featured Full featured
Category Description Discrete UMA Discrete UMA Discrete UMA
S3/S4/S5 wake on LAN (AC and battery mode) √ √ √ √ √ √
Wireless Integrated wireless options with single antenna/dual
antennas (M.2)
Support for the following WLAN formats:
●
Realtek RT8723BE 802.11bgn 1x1 Wi-Fi + BT4.0
Combo Adapter
●
Intel Dual Band Wireless-AC 3168NV 802.11 a/c
2x2 WiFi + Bluetooth
●
Intel Dual Band Wireless-AC 7265NV 802.11 a/c
2×2 WiFi + Bluetooth
External
media card
Internal card
expansion
Ports VGA (D-sub 15 pin) supporting 1080p external
HP Multi-Format Digital Media Reader
Support SD/SDHC/SDXC
Push-Pull Insertion/Removal
One M.2 slot for WLAN √ √ √ √ √ √
resolution @ 60Hz; hot plug/unplug and auto detect for
correct output to wide-aspect vs. standard aspect video
HDMI version 1.4 supporting 1920 ×1200 @ 60Hz
RJ-45 (Ethernet, includes link and activity lights)
AC Smart Pin adapter plug
Headphone/microphone combo jack
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(4) USB 3.0 (one port supports BC 1.2 iPhone standard) √ √
(4) USB 3.0 √ √
(2) USB 2.0; (1) USB 3.0 √ √
Keyboard/
TouchPad
Power
requirements
65-W Smart AC adapter (not available for the People’s
1.0 meter, 3-wire power cord √ √ √ √ √ √
1.8 meter, 3-wire power cord √ √
4-cell, 40-Whr, 2.8 Ah Li-ion battery √ √ √ √ √ √
6-cell, 47-Whr, 2.2 Ah Li-ion battery √ √
Full-size "island style" keyboard
Spill resistant
No numeric keypad
TouchPad with multi-touch gestures, 2-nger scrolling,
and pinch-zoom enabled
Taps enabled by default
65-W Smart AC adapter – EM (only for the People’s
Republic of China and India)
Republic of China and India)
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G4 models 7
N-1 De-featured Full featured
Category Description Discrete UMA Discrete UMA Discrete UMA
Security Kensington Security Lock √ √ √ √ √ √
TPM 2.0 √ √
Fingerprint reader √ √ √ √
Support for “No ngerprint reader” option √ √ √ √
Operating
system
Restore media:
Web only support:
Serviceability End-user replaceable parts:
Preinstalled:
●
Windows 10 Home 64
●
Windows 10 Home 64 Chinese Market - CPPP
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Windows 10 Home 64 Chinese Market - CPPP High End
●
Windows 10 Home 64 - High End
●
Windows 10 Professional 64
●
Win 10 Pro StF MSNA EM
●
NeoKylin Linux 64
●
FreeDOS 2.0 √ √ √ √
SSRD (System Recovery Disc)
Windows 7 Professional 32
Windows 7 Enterprise 64
Windows 7 Enterprise 32
Windows 10 Enterprise
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AC adapter
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Battery
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Optical drive
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8 Chapter 1 Product description
2 External component identication
Display
Component Description
(1) Webcam light (select products only) On: The webcam is in use.
(2) Webcam (select products only) Records video and captures photographs. Some models allow you to
video conference and chat online using streaming video.
To use the webcam in Windows 10, type camera in the taskbar
search box, and then select Camera.
To use the webcam in Windows 7, select Start > All Programs >
Music, Photos and Videos.
(3) Internal microphone Records sound.
(4) WLAN antennas* (select products only) Send and receive wireless signals to communicate with wireless local
area networks (WLANs).
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
To access this guide in Windows 10:
1. Type support in the taskbar search box, and then select the HP Support Assistant app.
‒ or –
Click the question mark icon in the taskbar.
2. Select My PC, select the Specications tab, and then select User Guides.
To access this guide in Windows 7, select Start > All Programs > HP Help and Support > HP Documentation.
Display 9
Right
Component Description
(1) Power light
(2) Hard drive light
(3) USB 3.0 ports (2) Connect an optional USB device, such as a keyboard, mouse,
(4) Optical drive (select products only) Depending on your computer model, reads an optical disc or
(5) Optical drive eject button (select products only) Releases the optical drive disc tray.
(6) Security cable slot Attaches an optional security cable to the computer.
●
On: The computer is on.
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Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts o power to the display
and other unneeded components.
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O: The computer is o or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.
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Blinking white: The hard drive is being accessed.
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Amber: HP 3D DriveGuard has temporarily parked the hard
drive.
external drive, printer, scanner or USB hub.
reads and writes to an optical disc.
NOTE: The security cable is designed to act as a deterrent, but
it may not prevent the computer from being mishandled or
stolen.
10 Chapter 2 External component identication
Left
Component Description
(1) Power connector Connects an AC adapter.
(2) Battery light When AC power is connected:
●
White: The battery charge is greater than 90 percent.
●
Amber: The battery charge is from 0 to 90 percent.
●
O: The battery is not charging.
When AC power is disconnected (battery not charging):
●
Blinking amber: The battery has reached a low battery
level. When the battery has reached a critical battery level,
the battery light begins blinking rapidly.
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O: The battery is not charging.
(3) Vent Enables airow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal for
the internal fan to cycle on and o during routine operation.
(4) External monitor port Connects an external VGA monitor or projector.
(5) RJ-45 (network) jack/status lights Connects a network cable.
●
Green (left): The network is connected.
●
Amber (right): Activity is occurring on the network.
(6) HDMI port Connects an optional video or audio device, such as a high-
denition television, any compatible digital or audio component,
or a high-speed High Denition Multimedia Interface (HDMI)
device.
(7)
‒ or –
USB 3.0 or USB 3.0 charging (powered) port
(select products only)
Connects an optional USB device, such as a keyboard, mouse,
external drive, printer, scanner or USB hub.
‒ or –
Connects an optional USB device, such as a keyboard, mouse,
external drive, printer, scanner or USB hub. Standard USB ports
will not charge all USB devices or will charge using a low current.
Some USB devices require power and require you to use a
powered port.
Left 11
Component Description
NOTE: USB charging ports can also charge select models of
cell phones and MP3 players, even when the computer is o.
(8) USB 3.0 port Connects an optional USB device, such as a keyboard, mouse,
external drive, printer, scanner or USB hub.
(9) Audio-out (headphone)/Audio-in (microphone)
combo jack
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional standalone microphones.
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset.
For additional safety information, refer to the Regulatory,
Safety, and Environmental Notices.
To access this guide in Windows 10:
1. Type support in the taskbar search box, and then select
the HP Support Assistant app.
‒ or –
Click the question mark icon in the taskbar.
2. Select My PC, select the Specications tab, and then
select User Guides.
To access this guide in Windows 7, select Start > All Programs >
HP Help and Support > HP Documentation.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
12 Chapter 2 External component identication
Top
TouchPad
Component Description
(1) TouchPad zone Reads your nger gestures to move the pointer or activate
items on the screen.
(2) Left TouchPad button Functions like the left button on an external mouse.
(3) Right TouchPad button Functions like the right button on an external mouse.
Top 13
Lights
Component Description
(1) Caps lock light On: Caps lock is on, which switches the key input to all capital
letters.
(2) Mute light
●
Amber: Computer sound is o.
●
O: Computer sound is on.
14 Chapter 2 External component identication
Button and ngerprint reader
Component Description
(1) Power button
(2) Fingerprint reader
(select products only)
●
When the computer is o, press the button to turn on the computer.
●
When the computer is on, press the button briey to initiate Sleep.
●
When the computer is in the Sleep state, press the button briey to exit Sleep.
●
When the computer is in Hibernation, press the button briey to exit Hibernation.
CAUTION: Pressing and holding down the power button results in the loss of unsaved
information.
If the computer has stopped responding and shutdown procedures are ineective, press
and hold the power button for at least 5 seconds to turn o the computer.
To learn more about your power settings in Windows 10, see your power options.
▲ Type power in the taskbar search box, and then select Power and sleep settings.
‒ or –
Right-click the Start button, and then select Power Options.
To learn more about your power settings in Windows 7, see your power options, select
Start > Control Panel > System and Security > Power Options.
Allows a ngerprint logon to Windows, instead of a password logon.
Top 15
Bottom
Component Description
(1) Battery lock Locks the battery in the battery bay.
(2) Battery release latch Releases the battery.
(3) Vent Enables airow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal
for the internal fan to cycle on and o during routine
operation.
(4) Speakers (2) Produce sound.
16 Chapter 2 External component identication
Labels
The labels axed to the computer provide information you may need when you troubleshoot system
problems or travel internationally with the computer.
IMPORTANT: Check the following locations for the labels described in this section: the bottom of the
computer, inside the battery bay, under the service door, or on the back of the display.
●
Service label—Provides important information to identify your computer. When contacting support, you
will probably be asked for the serial number, and possibly for the product number or the model number.
Locate these numbers before you contact support.
Your service label will resemble one of the examples shown below. Refer to the illustration that most
closely matches the service label on your computer.
Component
(1) Serial number
(2) Product number
(3) Warranty period
(4) Model number (select products only)
Component
(1) Model name (select products only)
(2) Product number
(3) Serial number
(4) Warranty period
●
Regulatory label(s)—Provide(s) regulatory information about the computer.
●
Wireless certication label(s)—Provide(s) information about optional wireless devices and the approval
markings for the countries or regions in which the devices have been approved for use.
Labels 17
18 Chapter 2 External component identication
3 Illustrated parts catalog
Computer major components
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
Computer major components 19
Item Component Spare part
number
(1) Display assembly (35.6-cm [14.0-in])
NOTE: For display assembly spare part information, see Display assembly subcomponents on page 24.
(2) Top cover/keyboard (includes touchpad)
For use in models in the United States 850901-001
For use in models in India 850901-D61
For use in models in Taiwan 850901-AB1
For use in models in Thailand 850901-281
For use in HP Notebook 348 models (full featured) in the United States 851536-001
For use in models in India 851536-281
For use in models in Taiwan 851536-AB1
For use in models in Thailand 851536-D61
For use in HP Notebook 340 models (defeatured) in the United States 851537-001
(3) Touchpad button board (includes bracket) 813517-001
(4) Speakers (left and right; includes tape)
For use in G3 models 813524-001
For use in G4 models 912652-001
(5) Power button board (includes cable) 813516-001
(6) Fingerprint reader board 845890-001
(7) Power connector cable 813505-001
(8) System board (includes replacement thermal materials):
All system boards use the following part numbers:
xxxxxx-001: Windows 7 or non-Windows operating systems
xxxxxx-601: Windows 10 operating system
For use in G3 models with UMA graphics memory
●
Intel Core i7-6500U processor (full featured models) 845206-xx1
●
Intel Core i7-6500U processor (defeatured models) 855545-xx1
●
Intel Core i5-6200U processor (full featured models) 845205-xx1
●
Intel Core i5-6200U processor (defeatured models) 855544-xx1
●
Intel Core i3-6100U processor (full featured models) 845204-xx1
●
Intel Core i3-6100U processor (defeatured models) 855543-xx1
●
Intel Core i3-5005U processor (full featured models) 900214-xx1
●
Intel Celeron 3855U processor (full featured models) 845203-xx1
●
Intel Celeron 3855U processor (defeatured models) 855542-xx1
●
Intel Celeron 3215U processor 845202-xx1
20 Chapter 3 Illustrated parts catalog
Item Component Spare part
number
For use in G3 models with 2 GB of discrete graphics memory
For use in G4 models with UMA graphics memory
●
Intel Core i7-6500U processor (full featured models) 845201-xx1
●
Intel Core i7-6500U processor (defeatured models) 854105-xx1
●
Intel Core i7-5500U processor 855546-xx1
●
Intel Core i5-6200U processor (full featured models) 845200-xx1
●
Intel Core i5-6200U processor (defeatured models) 855541-xx1
●
Intel Core i5-5200U processor 845199-xx1
●
Intel Core i3-6100U processor (full featured models) 845198-xx1
●
Intel Core i3-6100U processor (defeatured models) 855540-xx1
●
Intel Core i3-5005U processor 845197-xx1
●
Intel Celeron 3855U processor 845196-xx1
●
Intel Core i7-7500U processor (full featured models) 910044-xx1
●
Intel Core i7-7500U processor (defeatured models) 913107-xx1
●
Intel Core i5-7200U processor (full featured models) 913106-xx1
●
Intel Core i5-7200U processor (defeatured models) 910043-xx1
●
Intel Core i3-7100U processor (full featured models) 910042-xx1
For use in G4 models with 2 GB of discrete graphics memory
(9) RTC battery 718440-001
(10) Memory module
8 GB (DDR4-2133) 820570-001
4 GB (DDR3L-1600)(G3 models only) 691740-001
4 GB (DDR4-2133) 820569-001
2 GB (DDR4-2133)(G4 models only) 851379-001
●
Intel Core i3-7100U processor (defeatured models) 913105-xx1
●
Intel Celeron 3855U processor (N-1) 910041-xx1
●
Intel Core i7-7500U processor (full featured models) 910039-xx1
●
Intel Core i7-7500U processor (defeatured models) 913104-xx1
●
Intel Core i5-7200U processor (full featured models) 910038-xx1
●
Intel Core i5-7200U processor (defeatured models) 913103-xx1
●
Intel Core i3-7100U processor (full featured models) 913102-xx1
●
Intel Core i3-7100U processor (defeatured models) 910037-xx1
●
Intel Core i3-6006U U processor (N-1) 910040-xx1
(11) USB board (includes cable)
Computer major components 21
Item Component Spare part
number
For use in HP 346 models 813515-001
For use in HP 340 and HP 348 models 854104-001
Heat sink assembly (includes replacement thermal materials):
(12) For use in G3 models with UMA graphics memory 813507-001
(13) For use in G3 models with discrete graphics memory 813508-001
For use in G4 models with UMA graphics memory 830008-001
For use in G4 models with discrete graphics memory 910092-001
(14) Fan 813506-001
(15) WLAN module
Realtek RTL8723BE 802.11b/g/n 1x1 Wi-Fi + BT4.0 Combo Adapter 792610-005
Intel Dual Band Wireless-AC 3168 802.11ac, 1×1 Wi-Fi + Bluetooth 4.0 combination adapter 863934-855
Intel Dual Band Wireless-AC 7265NV (non v-Pro) 802.11ac 2×2 WiFi + Bluetooth 4.2 combination adapter 901229-855
Hard Drive Hardware Kit 813510-001
(16) Drive connector cable
(17) Drive bracket
(18) Hard drive (SATA; does not include bracket)
NOTE: The hard drive bracket and cable are available using spare part number 813510-001.
1-TB, 7200-rpm, 9.5 mm 766644-001
500-GB, 7200-rpm, 7 mm 703267-001
500-GB, 5400-rpm, hybrid, 7-mm 732000-001
(19) Solid-state drive, M.2
For use in G3 models
For use in G4 models
Solid-state drive board (includes cable; not illustrated) 822347-001
(20) Battery
4-cell, 41-Whr, 2.8-Ah Li-ion battery (for use in G3 models) 807957-001
4-cell, 40-Whr, 3.0-Ah Li-ion battery 844197-850
6-cell, 47-Whr, 2.2-Ah Li-ion battery 844198-850
●
256 GB 845195-001
●
512 GB 900892-001
●
256 GB 900891-001
(21) Bottom cover
For use in HP Notebook 346 models 813499-001
For use in HP Notebook 348 models (full featured) 845185-001
22 Chapter 3 Illustrated parts catalog
Item Component Spare part
For use in HP Notebook 340 models (defeatured) 851535-001
(22) Optical drive (DVD+/-RW Double-Layer SuperMulti; includes bracket and bezel) 818147-001
Plastics Kit
Item Component Spare part number
Plastics Kit 845855-001
number
(1) Optical drive insert
(2) Fingerprint reader insert
Miscellaneous parts
Component Spare part number
HP Smart AC adapter, 65-W non-PFC EM (for use in the People’s Republic of China and India only) 714657-001
HP Smart AC adapter, 65-W non-PFC (not for use in the People’s Republic of China and India) 710412-001
Power cord (3-pin, black, 1.0 m) for use in the People's Republic of China 286497-008
Power cord (3-pin, black, 1.8 m) for use in the People's Republic of China 286497-009
Rubber Kit (includes front and rear feet) 813522-001
Screw Kit 845856-001
Plastics Kit 23
Display assembly subcomponents
Item Component Spare part number
(1) Display bezel
For use in HP 340 Notebook models with a webcam 845186-001
For use in HP 340 Notebook models without a webcam 854119-001
For use in HP 346 Notebook models with a webcam 845187-001
For use in HP 346 Notebook models without a webcam 850900-001
For use in HP 348 Notebook models with a webcam 845188-001
For use in HP 348 Notebook models without a webcam 854120-001
(2) Raw display panel (35.6-cm [14.0-in], HD, WLED, BrightView)
HD, SVA display 845192-001
FHD, UWVA display 845194-001
Hinges (left and right) 813511-001
(3a) Left and right hinges
(3b) Top hinge
24 Chapter 3 Illustrated parts catalog
Item Component Spare part number
(4) Display cable (includes display panel cable and webcam/microphone cable) 845189-001
(5) Webcam module
VDW 845207-001
VDS 845208-001
Microphone module 852310-001
(6) Antenna spared with the display
(7) Display enclosure (includes wireless antennas)
For use in all models 845184-001
For use in HP 348 Notebook models (full featured) 854102-001
For use in HP 340 Notebook models (defeatured) 854103-001
Mass storage devices
Component Spare part number
Optical drive (DVD+/-RW Double-Layer SuperMulti; includes bracket and bezel) 818147-001
enclosure
Hard drive, SATA; does not include bracket):
1-TB, 7200-rpm, 9.5 mm 766644-001
500-GB, 7200-rpm, 7 mm 703267-001
500-GB, 5400-rpm, hybrid, 7-mm 732000-001
Hard Drive Hardware Kit, includes: 813510-001
Hard drive connector
Hard drive bracket
Solid-state drive, M.2, for use in G3 models
256 GB 845195-001
Solid-state drive, M.2, for use in G4 models
512 GB 900892-001
256 GB 900891-001
Mass storage devices 25
26 Chapter 3 Illustrated parts catalog
4 Removal and replacement procedures
preliminary requirements
Tools required
You will need the following tools to complete the removal and replacement procedures:
●
Flat-bladed screwdriver
●
Magnetic screwdriver
●
Phillips P0 and P1 screwdrivers
Service considerations
The following sections include some of the considerations that you must keep in mind during disassembly
and assembly procedures.
NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying
screws) away from the work area to prevent damage.
Plastic parts
CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts. Use care
when handling the plastic parts. Apply pressure only at the points designated in the
maintenance instructions.
Cables and connectors
CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the
reassembly process. Improper cable placement can damage the computer.
Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat
the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid
bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught
or snagged by parts being removed or replaced. Handle ex cables with extreme care; these cables tear
easily.
Tools required 27
Drive handling
CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the
computer, damage to a drive, or loss of information, observe these precautions:
Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is
o or in Hibernation, turn the computer on, and then shut it down through the operating system.
Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid
touching the connector.
Before removing a diskette drive or optical drive, be sure that a diskette or disc is not in the drive and be sure
that the optical drive tray is closed.
Handle drives on surfaces covered with at least one inch of shock-proof foam.
Avoid dropping drives from any height onto any surface.
After removing a hard drive, an optical drive, or a diskette drive, place it in a static-proof bag.
Avoid exposing an internal hard drive to products that have magnetic elds, such as monitors or speakers.
Avoid exposing a drive to temperature extremes or liquids.
If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective
packaging and label the package “FRAGILE.”
Grounding guidelines
Electrostatic discharge damage
Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine
the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many
cases, ESD contains enough power to alter device parameters or melt silicon junctions.
A discharge of static electricity from a nger or other conductor can destroy static-sensitive devices or
microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.
An electronic device exposed to ESD may not be aected at all and can work perfectly throughout a normal
cycle. Or the device may function normally for a while, then degrade in the internal layers, reducing its life
expectancy.
CAUTION: To prevent damage to the computer when you are removing or installing internal components,
observe these precautions:
Keep components in their electrostatic-safe containers until you are ready to install them.
Before touching an electronic component, discharge static electricity by using the guidelines described in this
section.
Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
If you remove a component, place it in an electrostatic-safe container.
The following table shows how humidity aects the electrostatic voltage levels generated by
dierent activities.
CAUTION: A product can be degraded by as little as 700 V.
28 Chapter 4 Removal and replacement procedures preliminary requirements
Relative humidity
Event 10% 40% 55%
Walking across carpet 35,000 V 15,000 V 7,500 V
Walking across vinyl oor 12,000 V 5,000 V 3,000 V
Motions of bench worker 6,000 V 800 V 400 V
Removing DIPS from plastic tube 2,000 V 700 V 400 V
Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V
Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V
Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V
Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V
Packaging and transporting guidelines
Follow these grounding guidelines when packaging and transporting equipment:
●
To avoid hand contact, transport products in static-safe tubes, bags, or boxes.
●
Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.
Typical electrostatic voltage levels
●
Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
●
Place items on a grounded surface before removing items from their containers.
●
Always be properly grounded when touching a component or assembly.
●
Store reusable ESD-sensitive parts from assemblies in protective packaging or non-conductive foam.
●
Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized
equipment used for moving materials is wired to ground and that proper materials are selected to avoid
static charging. When grounding is not possible, use an ionizer to dissipate electric charges.
Workstation guidelines
Follow these grounding workstation guidelines:
●
Cover the workstation with approved static-shielding material.
●
Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and
equipment.
●
Use conductive eld service tools, such as cutters, screwdrivers, and vacuums.
●
When xtures must directly contact dissipative surfaces, use xtures made only of static-safe materials.
●
Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids
and Styrofoam.
●
Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these
items only at static-free workstations.
●
Avoid contact with pins, leads, or circuitry.
●
Turn o power and input signals before inserting or removing connectors or test equipment.
Grounding guidelines 29
Equipment guidelines
Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.
●
When seated, wear a wrist strap connected to a grounded system. Wrist straps are exible straps with a
minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap
snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips
to connect a wrist strap.
●
When standing, use foot straps and a grounded oor mat. Foot straps (heel, toe, or boot straps) can be
used at standing workstations and are compatible with most types of shoes or boots. On conductive
oors or dissipative oor mats, use foot straps on both feet with a minimum of one megohm resistance
between the operator and ground. To be
The following grounding equipment is recommended to prevent electrostatic damage:
●
Antistatic tape
●
Antistatic smocks, aprons, and sleeve protectors
●
Conductive bins and other assembly or soldering aids
●
Nonconductive foam
●
Conductive tabletop workstations with ground cords of one megohm resistance
●
Static-dissipative tables or oor mats with hard ties to the ground
●
Field service kits
eective, the conductive must be worn in contact with the skin.
●
Static awareness labels
●
Material-handling packages
●
Nonconductive plastic bags, tubes, or boxes
●
Metal tote boxes
●
Electrostatic voltage levels and protective materials
The following table lists the shielding protection provided by antistatic bags and oor mats.
Material Use Voltage protection level
Antistatic plastics Bags 1,500 V
Carbon-loaded plastic Floor mats 7,500 V
Metallized laminate Floor mats 5,000 V
30 Chapter 4 Removal and replacement procedures preliminary requirements
5 Removal and replacement procedures for
Customer Self-Repair parts
CAUTION: The Customer Self-Repair program is not available in all locations. Installing a part not supported
by the Customer Self-Repair program may void your warranty. Check your warranty to determine if Customer
Self-Repair is supported in your location.
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
Component replacement procedures
NOTE: Please read and follow the procedures described here to access and replace Customer Self-Repair
parts successfully.
NOTE: Details about your computer, including model, serial number, product key, and length of warranty,
are on the service tag at the bottom of your computer. See Labels on page 17 for details.
This chapter provides removal and replacement procedures for Customer Self-Repair parts.
Component replacement procedures 31
Battery
Description Spare part number
4-cell, 41-Whr, 2.8-Ah Li-ion battery (for use in G3 models) 807957-001
4-cell, 40-Whr, 3.0-Ah Li-ion battery 844197-850
6-cell, 47-Whr, 2.2-Ah Li-ion battery 844198-850
Before disassembling the computer, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
To remove the battery:
1. Position the computer upside down on a at surface.
2. Slide the battery lock latch (1), and then slide the battery release latch (2) to release the battery.
3. Remove the battery from the computer (3).
32 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
Optical drive
NOTE: Optical drive spare part kits include bracket and bezel.
Description Spare part number
DVD+/-RW Double-Layer SuperMulti Drive 818147-001
Before removing the optical drive, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 32).
To remove the optical drive:
1. Remove the Phillips PM2.5×6.0 screw (1) that secures the optical drive to the computer.
2. Remove the optical drive (2) by sliding it out of the optical drive bay.
Reverse this procedure to reassemble and install the optical drive.
Component replacement procedures 33
34 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
6 Removal and replacement procedures for
Authorized Service Provider parts
CAUTION: Components described in this chapter should only be accessed by an authorized service provider.
Accessing these parts can damage the computer or void the warranty.
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
Component replacement procedures
NOTE: Details about your computer, including model, serial number, product key, and length of warranty,
are on the service tag at the bottom of your computer. See Labels on page 17 for details.
This chapter provides removal and replacement procedures for Authorized Service Provider only parts.
There are as many as 59 screws that must be removed, replaced, or loosened when servicing Authorized
Service Provider only parts. Make special note of each screw size and location during removal and
replacement.
Component replacement procedures 35
Display assembly sub components
If you only need to remove the display bezel, webcam module, microphone module, or raw display panel, you
do not need to remove the entire display assembly from the computer. This section describes removing these
display assembly subcomponents that can be removed with the display connected to the computer.
Description Spare part number
Raw display panel (35.6-cm [14.0-in])
HD, SVA display 845192-001
FHD, UWVA display 845194-001
Display bezel
For use in HP 340 Notebook models with a webcam 845186-001
For use in HP 340 Notebook models without a webcam 854119-001
For use in HP 346 Notebook models with a webcam 845187-001
For use in HP 346 Notebook models without a webcam 850900-001
For use in HP 348 Notebook models with a webcam 845188-001
For use in HP 348 Notebook models without a webcam 854120-001
Webcam module
VDW 845207-001
VDS 845208-001
Microphone module 852310-001
Before removing the display assembly, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
To remove display assembly components:
If it is necessary to replace any of the display assembly subcomponents:
1. To remove the display bezel with the display connected to the computer:
a. Remove the two screw covers (1) and two Phillips PM2.5×4.0 screws (2) that secure the display
bezel to the enclosure.
36 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
b. Flex the inside of the top edge (1), the left and right edges (2), and the bottom edge (3) until the
bezel disengages from the display enclosure.
c. Remove the display bezel (4).
2. To remove the webcam/microphone module:
a. Position the display assembly with the top edge toward you.
b. Lift to disengage the adhesive that secures the webcam/microphone module to the display, and
then remove the module (1) enough to disconnect the cable.
Component replacement procedures 37
c. Disconnect the cable (2) from the module.
3. To remove the display panel:
a. Remove the four Phillips PM2.0×3.0 screws that secure the display panel to the enclosure.
b. Rotate the display panel o the display enclosure (1) to gain access to the display cable connection
on the back of the panel.
38 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
c. On the back of the display panel, release the adhesive strip (2) that secures the display panel cable
to the display panel, and then disconnect the cable (3).
Reverse this procedure to install the display assembly subcomponents.
Component replacement procedures 39
Bottom cover
Description Spare part number
Bottom cover for use in HP Notebook 346 models 813499-001
Bottom cover for use in HP Notebook 348 models (full featured) 845185-001
Bottom cover for use in HP Notebook 340 models (defeatured) 851535-001
Before removing the bottom cover, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 32).
5. Remove the optical drive (see Optical drive on page 33), if installed.
To remove the bottom cover:
1. Position the computer upside down with the front toward you.
2. Remove the two rubber feet from rear of the bottom of the computer (1)
3. Remove the 13 Phillips PM2.5×6.6 screws (2) that secure the bottom cover to the computer.
4. Remove the 2 broadhead Phillips PM2.0×2.0 screws (3) from the optical drive bay.
5. Pry the bottom cover o starting near the optical drive bay (1) and working around to the back and side
to separate the bottom cover from computer.
40 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
6. Lift the optical drive side of the cover up, and then remove the bottom cover (2).
Reverse this procedure to install the bottom cover.
Component replacement procedures 41
Hard drive
NOTE: The hard drive spare part kit does not include the hard drive bracket.
Description Spare part number
1-TB, 7200-rpm, 9.5 mm 766644-001
500-GB, 7200-rpm, 7 mm 703267-001
500-GB, 5400-rpm, hybrid, 7-mm 732000-001
Hard Drive Hardware Kit (includes bracket and cable) 813510-001
Before removing the hard drive, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
4. Remove the battery (see Battery on page 32).
5. Remove the optical drive (see Optical drive on page 33), if installed.
computer on, and then shut it down through the operating system.
unplugging the AC adapter from the computer.
6. Remove the bottom cover (see Bottom cover on page 40).
To remove the hard drive:
1. Disconnect the hard drive cable from the system board (1).
2. Lift the hard drive assembly from the computer (2).
3. To disassemble the hard drive, pull the connector away from the drive to remove it (1).
42 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
4. Flex the sides of the bracket (2), and then remove the bracket from the hard drive (3).
Reverse this procedure to reassemble and install the hard drive.
Component replacement procedures 43
Solid-state drive (M.2)
Description Spare part number
Solid-state drive for use in G3 models
256 GB 845195-001
Solid-state drive for use in G4 models
512 GB 900892-001
256 GB 900891-001
Before removing the solid-state drive, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 32).
5. Remove the optical drive (see Optical drive on page 33), if installed.
6. Remove the bottom cover (see Bottom cover on page 40).
Remove the solid-state drive:
1. Remove the Phillips PM2.0×3.5 screw (1) that secures the solid-state drive to the system board.
NOTE: If the module springs up when the screw is removed, be sure to remove the module at the angle
dictated by the spring mechanism.
When installing the module, be sure to insert the module at the angle that it sits after the screw is
removed and the module springs up.
2. Remove the solid-state drive (2) by pulling the drive away from the slot at an angle.
Reverse this procedure to install the solid-state drive.
44 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
WLAN module
Description Spare part number
Realtek RTL8723BE 802.11b/g/n 1x1 Wi-Fi + BT4.0 Combo Adapter 792610-005
Intel Dual Band Wireless-AC 3168 802.11ac, 1×1 Wi-Fi + Bluetooth 4.0 combination adapter (for use in G4
models)
Intel Dual Band Wireless-AC 7265NV (non v-Pro) 802.11ac 2×2 WiFi + Bluetooth 4.2 combination adapter
(for use in G4 models)
863934-855
901229-855
CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module
authorized for use in the computer by the governmental agency that regulates wireless devices in your
country or region. If you replace the module and then receive a warning message, remove the module to
restore device functionality, and then contact support.
Before removing the WLAN module, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 32).
5. Remove the optical drive (see Optical drive on page 33), if installed.
6. Remove the bottom cover (see Bottom cover on page 40).
To remove the WLAN module:
1. Disconnect the WLAN antenna cable (1) from the terminal on the WLAN module.
NOTE: The number of antenna cables may vary.
NOTE: The #1 WLAN antenna cable is connected to the WLAN module Main terminal.
If two antennas are connected, the #2 WLAN antenna cable is connected to the WLAN module Aux
terminal.
2. Remove the Phillips PM2.0×3.0 screw (2) that secures the WLAN module to the system board. (The
WLAN module tilts up.)
Component replacement procedures 45
3. Remove the WLAN module by pulling the module away from the slot at an angle (3).
NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective
sleeves must be installed on the antenna connectors, as shown in the following illustration.
Reverse this procedure to install the WLAN module.
46 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Memory module
Description Spare part number
8-GB (DDR4-2133) 820570-001
4 GB (DDR3L-1600)(G3 models only) 691740-001
4 GB (DDR4-2133) 820569-001
2 GB (DDR4-2133)(G4 models only) 851379-001
Before removing a memory module, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 32).
5. Remove the optical drive (see Optical drive on page 33), if installed.
6. Remove the bottom cover (see Bottom cover on page 40).
To remove a memory module:
1. Spread the retaining tabs (1) on each side of the memory module slot to release the memory module.
(The memory module tilts up.)
2. Remove the memory module (2) by pulling it away from the slot at an angle.
Reverse this procedure to install a memory module.
Component replacement procedures 47
RTC battery
Description Spare part number
RTC battery 718440-001
Before removing the RTC battery, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
4. Remove the battery (see Battery on page 32).
5. Remove the optical drive (see Optical drive on page 33), if installed.
6. Remove the bottom cover (see Bottom cover on page 40).
To remove the RTC battery:
▲
computer on, and then shut it down through the operating system.
unplugging the AC adapter from the computer.
Using a thin tool or screwdriver, disengage the battery from the socket (1), and then remove the battery
(2).
Reverse this procedure to install the RTC battery.
48 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
USB board
Description Spare part number
USB board (includes cable) for use in HP 346 models 813515-001
USB board (includes cable) for use in HP 340 and HP 348 models 854104-001
Before removing the USB board, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
4. Remove the battery (see Battery on page 32).
5. Remove the optical drive (see Optical drive on page 33), if installed.
6. Remove the bottom cover (see Bottom cover on page 40).
To remove the USB board:
1. Disconnect the USB board cable from the system board (1).
computer on, and then shut it down through the operating system.
unplugging the AC adapter from the computer.
2. Remove the Phillips PM2.5×4.0 screw (2) that secures the USB board to the computer.
3. Lift the USB board (3) from the computer.
Reverse this procedure to install the USB board.
Component replacement procedures 49
Speakers
Before removing the speakers, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
4. Remove the battery (see Battery on page 32).
5. Remove the optical drive (see Optical drive on page 33), if installed.
6. Remove the bottom cover (see Bottom cover on page 40).
To remove the speakers:
1. Disconnect the speaker cable from the system board (1).
Description Spare part number
Speakers for use in G3 models (left and right; includes tape) 813524-001
Speakers for use in G4 models (left and right; includes tape) 912652-001
computer on, and then shut it down through the operating system.
unplugging the AC adapter from the computer.
2. Remove the cable from its routing path (2), and then lift up and remove the speakers from the computer
(3).
NOTE: The speakers are not secured with screws.
Reverse this procedure to install the speakers.
50 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Power button board
Description Spare part number
Power button board (includes cable) 813516-001
Before removing the power button board, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 32).
5. Remove the optical drive (see Optical drive on page 33), if installed.
6. Remove the bottom cover (see Bottom cover on page 40).
To remove the power button board:
1. Disconnect the power button board cable from the system board(1).
2. Disconnect the fan cable from the system board (2) (the power button board cable routes under the fan
cable).
3. Lift the tape from atop the power button board (3).
4. Remove the Phillips PM2.0×3.0 screw (4) that secures the power button board to the top cover.
5. Rotate the screw side of the board upward (5), and then pull the board out from under the tab (6).
Reverse this procedure to install the power button board and cable.
To replace, position the board into place under the tab (1), rotate it down (2), and replace the screw (3).
NOTE: You cannot slide the board into place from right to left.
Component replacement procedures 51
52 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Fingerprint reader board
Description Spare part number
Fingerprint reader board 845890-001
Before removing the ngerprint reader board, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 32).
5. Remove the optical drive (see Optical drive on page 33), if installed.
6. Remove the bottom cover (see Bottom cover on page 40).
To remove the ngerprint reader board:
1. Remove the Phillips PM2.0×3.0 screw (1) that secures the ngerprint reader board to the computer.
2. Lift the bracket from atop the ngerprint reader board (2).
3. The ngerprint reader board is secured to the computer with adhesive. Lift the board up and out of the
computer (3).
Reverse this procedure to install the ngerprint reader board.
Component replacement procedures 53
Heat sink assembly
NOTE: The heat sink assembly spare part kit includes replacement thermal materials.
Description Spare part number
Heat sink for use in G3 models with discrete graphics memory 813508-001
Heat sink for use in G3 models with UMA graphics memory 813507-001
Heat sink for use in G4 models with UMA graphics memory 830008-001
Heat sink for use in G4 models with discrete graphics memory 910092-001
NOTE: To properly ventilate the computer, allow at least 7.6 cm (3.0 in) of clearance on the left side of the
computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and
is designed to turn on automatically when high temperature conditions exist. These conditions are aected by
high external temperatures, system power consumption, power management/battery conservation
congurations, battery fast charging, and software requirements. Exhaust air is displaced through the
ventilation grill located on the left side of the computer.
Before removing the heat sink assembly, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 32).
5. Remove the optical drive (see Optical drive on page 33), if installed.
6. Remove the bottom cover (see Bottom cover on page 40).
To remove the heat sink assembly:
1. Refer to the following heat sink removal image that matches your computer.
2. In the order stamped on the heat sink, loosen the screws on the heat sink that secure it to the system
board.
3. Remove the heat sink assembly from the system board.
●
Discrete graphics
54 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
●
UMA graphics
Thermal material locations:
●
Discrete graphics Thermal paste is used on the processor and associated heat sink area (1)(2), as well
as the graphics chip and associated heat sink area (3)(4).
Component replacement procedures 55
●
UMA graphics Thermal paste is used on the heat sink (1) and the processor (2).
Reverse this procedure to reassemble and install the heat sink assembly.
56 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Fan
Description Spare part number
Fan 813506-001
NOTE: To properly ventilate the computer, allow at least 7.6 cm (3.0 in) of clearance on the left side of the
computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and
is designed to turn on automatically when high temperature conditions exist. These conditions are aected by
high external temperatures, system power consumption, power management/battery conservation
congurations, battery fast charging, and software requirements. Exhaust air is displaced through the
ventilation grill located on the left side of the computer.
Before removing the fan/heat sink assembly, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 32).
5. Remove the optical drive (see Optical drive on page 33), if installed.
6. Remove the bottom cover (see Bottom cover on page 40).
To remove the fan:
1. Remove the display cable from atop the fan (1).
2. Remove the power connector cable from atop the fan (2).
3. Disconnect the fan cable (3) from the system board.
4. Remove the two Phillips PM2.0×4.0 screws (4) that secure the fan to the computer.
Component replacement procedures 57
5. Remove the fan from the computer (5).
Reverse this procedure to install the fan.
58 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
System board
NOTE: The system board spare part kit includes replacement thermal materials.
Description Spare part number
System board (includes replacement thermal materials):
All system boards use the following part numbers:
xxxxxx-001: Windows 7 or non-Windows operating systems
xxxxxx-601: Windows 10 operating system
For use in HP Notebook PC models with UMA graphics memory
●
Intel Core i7-6500U processor (full featured models) 845206-xx1
●
Intel Core i7-6500U processor (defeatured models) 855545-xx1
●
Intel Core i5-6200U processor (full featured models) 845205-xx1
●
Intel Core i5-6200U processor (defeatured models) 855544-xx1
●
Intel Core i3-6100U processor (full featured models) 845204-xx1
●
Intel Core i3-6100U processor (defeatured models) 855543-xx1
●
Intel Core i3-5005U processor (full featured models) 900214-xx1
●
Intel Celeron 3855U processor (full featured models) 845203-xx1
●
Intel Celeron 3855U processor (defeatured models) 855542-xx1
●
Intel Celeron 3215U processor 845202-xx1
For use in HP Notebook PC models with 2 GB of discrete graphics memory
●
Intel Core i7-6500U processor (full featured models) 845201-xx1
●
Intel Core i7-6500U processor (defeatured models) 854105-xx1
●
Intel Core i7-5500U processor 855546-xx1
●
Intel Core i5-6200U processor (full featured models) 845200-xx1
●
Intel Core i5-6200U processor (defeatured models) 855541-xx1
●
Intel Core i5-5200U processor 845199-xx1
●
Intel Core i3-6100U processor (full featured models) 845198-xx1
●
Intel Core i3-6100U processor (defeatured models) 855540-xx1
●
Intel Core i3-5005U processor 845197-xx1
●
Intel Celeron 3855U processor 845196-xx1
For use in G4 models with UMA graphics memory
●
Intel Core i7-7500U processor (full featured models) 910044-xx1
●
Intel Core i7-7500U processor (defeatured models) 913107-xx1
●
Intel Core i5-7200U processor (full featured models) 913106-xx1
●
Intel Core i5-7200U processor (defeatured models) 910043-xx1
●
Intel Core i3-7100U processor (full featured models) 910042-xx1
Component replacement procedures 59
Description Spare part number
●
Intel Core i3-7100U processor (defeatured models) 913105-xx1
●
Intel Celeron 3855U processor (N-1) 910041-xx1
For use in G4 models with 2 GB of discrete graphics memory
●
Intel Core i7-7500U processor (full featured models) 910039-xx1
●
Intel Core i7-7500U processor (defeatured models) 913104-xx1
●
Intel Core i5-7200U processor (full featured models) 910038-xx1
●
Intel Core i5-7200U processor (defeatured models) 913103-xx1
●
Intel Core i3-7100U processor (full featured models) 913102-xx1
●
Intel Core i3-7100U processor (defeatured models) 910037-xx1
●
Intel Core i3-6006U U processor (N-1) 910040-xx1
Before removing the system board, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 32).
5. Remove the optical drive (see Optical drive on page 33), if installed.
6. Remove the bottom cover (see Bottom cover on page 40).
7. Remove the hard drive (see Hard drive on page 42).
NOTE: When replacing the system board, be sure that the following components are removed from the
defective system board and installed on the replacement system board:
●
WLAN module (see WLAN module on page 45)
●
Memory module (see Memory module on page 47)
●
Solid-state drive (see Solid-state drive (M.2) on page 44)
To remove the system board:
1. Disconnect the display cable from the system board (1).
60 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
2. Remove the cable from under the tape and clips along its routing path (2).
3. Position the computer upright, and then disconnect the following cables from the system board:
(1) Keyboard cable
(2) Power button board cable
(3) Power connector cable
(4) USB board cable
(5) Antennas from WLAN module
(6) Touchpad button board cable
(7) Fingerprint reader cable
(8) Speaker cable
4. Remove the Phillips PM2.0×3.0 screw (1) that secures the system board to the computer.
Component replacement procedures 61
5. Remove the ve Phillips PM2.5×3.5 screws (2) that secure the system board to the computer.
6. Lift the system board out of the computer (3).
Reverse this procedure to install the system board.
62 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
TouchPad button board
Description Spare part number
TouchPad button board (includes bracket) 813517-001
Before removing the TouchPad button board, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 32).
5. Remove the optical drive (see Optical drive on page 33), if installed.
6. Remove the bottom cover (see Bottom cover on page 40).
7. Remove the system board (see System board on page 59).
To remove the TouchPad button board:
1. Disconnect the cable from the system board (1).
2. Remove the three Phillips PM2.0×3.0 screws (2) that secure the TouchPad button board to the computer.
3. Remove the TouchPad and cable (3).
Reverse this procedure to install the TouchPad button board and cables.
Component replacement procedures 63
Display assembly
This section describes removing the display assembly and disassembling display subcomponents that cannot
be removed without removing the display.
If you only need to remove the display bezel, webcam/microphone module, or display panel, you do not need
to remove the entire display assembly from the computer. See Display assembly sub components on page 36
for more information.
Description Spare part number
Display cable 845189-001
Display enclosure (includes wireless antennas)
For use in all models 845184-001
For use in HP 348 Notebook models (full featured) 854102-001
For use in HP 340 Notebook models (defeatured) 854103-001
Hinges (left and right) 813511-001
Before removing the display assembly, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 32).
5. Remove the optical drive (see Optical drive on page 33), if installed.
6. Remove the bottom cover (see Bottom cover on page 40).
To remove the display assembly:
1. Remove the three Phillips PM2.5×6.0 screws (1), two Phillips broadhead PM2.0×2.0 screws (2) (on the
right hinge), and one Phillips PM2.5×4.0 screw (3) (on the left hinge) that secures the display assembly
to the computer.
64 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
2. Lift the display from the computer (4).
If it is necessary to replace any of the display assembly subcomponents:
1. To remove the display bezel:
a. Remove the two screw covers (1) and two Phillips PM2.5×4.0 screws (2) that secure the display
bezel to the enclosure.
NOTE: The following image shows the display panel connected to the computer. It will not be
connected in this procedure.
b. Flex the inside of the top edge (1), the left and right edges (2), and the bottom edge (3) until the
bezel disengages from the display enclosure.
Component replacement procedures 65
c. Remove the display bezel (4).
NOTE: The following image shows the display panel connected to the computer. It will not be
connected in this procedure.
2. To remove the webcam/microphone module:
a. Position the display assembly with the top edge toward you.
b. Lift to disengage the adhesive that secures the webcam/microphone module to the display, and
then remove the module (1) enough to disconnect the cable.
c. Disconnect the cable (2) from the module.
3. To remove the display panel:
a. Remove the four Phillips PM2.0×3.0 screws that secure the display panel to the enclosure.
66 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
NOTE: The following image shows the display panel connected to the computer. It will not be
connected in this procedure.
b. Rotate the display panel o the display enclosure (1) to gain access to the display cable connection
on the back of the panel.
c. On the back of the display panel, release the adhesive strip (2) that secures the display panel cable
to the display panel, and then disconnect the cable (3).
NOTE: The following image shows the display panel connected to the computer. It will not be
connected in this procedure.
4. To remove the display hinges:
Component replacement procedures 67
a. Remove the tape that secures the hinges to the display enclosure (1).
b. Remove the two Phillips PM2.0×3.0 screws (2) from the top half of the left and right hinges.
c. Remove the six Phillips PM2.0×3.0 screws (3) from the bottom of the hinges.
d. Remove the top hinge (4) and the left and right hinges (5).
5. To remove the wireless antenna cables and transceivers, release the wireless antenna cables from the
clips built into the display enclosure, and then remove the cables.
68 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
6. To remove the display/webcam cable, remove the cable from the clips built into the display enclosure,
and then remove the cable from the display enclosure.
7. If replacing the display enclosure, be sure that the subcomponents (including the webcam/microphone
module, the antenna receivers, and all associated cables and hardware) are transferred to the new
enclosure.
Use the following image to determine proper cable routing in the display.
(1): Display/webcam cable
(2): Antenna cables
Reverse this procedure to reassemble and install the display assembly.
Component replacement procedures 69
Power connector cable
Description Spare part number
Power connector cable 813505-001
Before removing the power connector cable, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 32).
5. Remove the optical drive (see Optical drive on page 33), if installed.
6. Remove the bottom cover (see Bottom cover on page 40).
7. Remove the display (see Display assembly on page 64).
To remove the power connector cable:
1. Disconnect the cable from the system board (1).
2. Remove the cable from the clips around the fan (2), and then lift the power connector cable from the
computer (3).
Reverse this procedure to install the power connector cable.
70 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
7 Using Setup Utility (BIOS) in Windows 7
Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output
devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS)
includes settings for the types of devices installed, the startup sequence of the computer, and the amount of
system and extended memory.
Starting Setup Utility (BIOS)
▲
To start Setup Utility (BIOS), turn on or restart the computer, quickly press esc, and then press f10.
NOTE: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the computer from
operating properly.
Updating the BIOS
Updated versions of Setup Utility (BIOS) may be available on the HP website.
Most BIOS updates on the HP website are packaged in compressed les called SoftPaqs.
Some download packages contain a le named Readme.txt, which contains information regarding installing
and troubleshooting the le.
Determining the BIOS version
To decide whether you need to update Setup Utility (BIOS), rst determine the BIOS version on your computer.
BIOS version information (also known as ROM date and System BIOS) can be accessed by pressing fn+esc (if
you are already in Windows) or by using Setup Utility (BIOS).
To use Setup Utility (BIOS):
1. Start Setup Utility (BIOS).
2. Use the arrow keys to select Main, and then make note of your current BIOS version.
3. To exit Setup Utility (BIOS) without saving your changes, use the tab key and the arrow keys to select
Exit > Exit Discarding Changes, and then press enter.
To check for later BIOS versions, see Downloading a BIOS update on page 71.
Downloading a BIOS update
CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and
install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do
not download or install a BIOS update while the computer is running on battery power, docked in an optional
docking device, or connected to an optional power source. During the download and installation, follow these
instructions:
Do not disconnect power from the computer by unplugging the power cord from the AC outlet.
Do not shut down the computer or initiate Sleep or Hibernation.
Do not insert, remove, connect, or disconnect any device, cable, or cord.
Starting Setup Utility (BIOS) 71
1. Select Start, type hp support assistant, and then select the HP Support Assistant program.
2. Follow the on-screen instructions to identify your computer and access the BIOS update you want to
download.
3. At the download area, follow these steps:
a. Identify the BIOS update that is later than the BIOS version currently installed on your computer. If
the update is more recent than your BIOS version, make a note of the date, name, or other
identier. You may need this information to locate the update later, after it has been downloaded
to your hard drive.
b. Follow the on-screen instructions to download your selection to the hard drive.
Make a note of the path to the location on your hard drive where the BIOS update is downloaded.
You will need to access this path when you are ready to install the update.
NOTE: If you connect your computer to a network, consult the network administrator before installing
any software updates, especially system BIOS updates.
BIOS installation procedures vary. Follow any instructions that are displayed on the screen after the download
is complete. If no instructions are displayed, follow these steps:
1. Open Windows Explorer by selecting Start > Computer.
2. Double-click your hard drive designation. The hard drive designation is typically Local Disk (C:).
3. Using the hard drive path you recorded earlier, open the folder that contains the update.
4. Double-click the le that has an .exe extension (for example, lename.exe).
The BIOS installation begins.
5. Complete the installation by following the on-screen instructions.
NOTE: After a message on the screen reports a successful installation, you can delete the downloaded le
from your hard drive.
72 Chapter 7 Using Setup Utility (BIOS) in Windows 7
8 Using Setup Utility (BIOS) in Windows 10
Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output
devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS)
includes settings for the types of devices installed, the startup sequence of the computer, and the amount of
system and extended memory.
NOTE: To start Setup Utility on convertible computers, your computer must be in notebook mode and you
must use the keyboard attached to your notebook.
Starting Setup Utility (BIOS)
CAUTION: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the computer
from operating properly.
▲ Turn on or restart the computer, quickly press esc, and then press f10.
Updating Setup Utility (BIOS)
Updated versions of Setup Utility (BIOS) may be available on the HP website.
Most BIOS updates on the HP website are packaged in compressed les called SoftPaqs.
Some download packages contain a le named Readme.txt, which contains information regarding installing
and troubleshooting the le.
Determining the BIOS version
To decide whether you need to update Setup Utility (BIOS), rst determine the BIOS version on your computer.
To reveal the BIOS version information (also known as ROM date and System BIOS), use one of these options.
●
HP Support Assistant
1. Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
Click the question mark icon in the taskbar.
2. Select My PC, and then select Specications.
●
Setup Utility (BIOS)
1. Start Setup Utility (BIOS) (see Starting Setup Utility (BIOS) on page 73).
2. Select Main, select System Information, and then make note of the BIOS version.
3. Select Exit, select No, and then follow the on-screen instructions.
To check for later BIOS versions, see Downloading a BIOS update on page 74.
Starting Setup Utility (BIOS) 73
Downloading a BIOS update
CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and
install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do
not download or install a BIOS update while the computer is running on battery power, docked in an optional
docking device, or connected to an optional power source. During the download and installation, follow these
instructions:
●
Do not disconnect power from the computer by unplugging the power cord from the AC outlet.
●
Do not shut down the computer or initiate Sleep.
●
Do not insert, remove, connect, or disconnect any device, cable, or cord.
NOTE: If your computer is connected to a network, consult the network administrator before installing any
software updates, especially system BIOS updates.
1. Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
Click the question mark icon in the taskbar.
2. Click Updates, and then click Check for updates and messages.
3. Follow the on-screen instructions.
4. At the download area, follow these steps:
a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your
computer. If the update is more recent than your BIOS version, make a note of the date, name, or
other identier. You may need this information to locate the update later, after it has been
downloaded to your hard drive.
b. Follow the on-screen instructions to download your selection to the hard drive.
Make a note of the path to the location on your hard drive where the BIOS update is downloaded.
You will need to access this path when you are ready to install the update.
BIOS installation procedures vary. Follow any instructions that appear on the screen after the download is
complete. If no instructions appear, follow these steps:
1. Type file in the taskbar search box, and then select File Explorer.
2. Click your hard drive designation. The hard drive designation is typically Local Disk (C:).
3. Using the hard drive path you recorded earlier, open the folder that contains the update.
4. Double-click the le that has an .exe extension (for example, lename.exe).
The BIOS installation begins.
5. Complete the installation by following the on-screen instructions.
NOTE: After a message on the screen reports a successful installation, you can delete the downloaded le
from your hard drive.
74 Chapter 8 Using Setup Utility (BIOS) in Windows 10
9 Backup and recovery in Windows 7
Your computer includes tools provided by the operating system and HP to help you safeguard your
information and retrieve it if ever needed.
Creating backups
1. Use HP Recovery Manager to create recovery media immediately after you set up the working computer.
2. As you add hardware and software programs, create system restore points.
3. As you add photos, video, music, and other personal les, create a backup of your system and personal
information.
Creating recovery media to recover the original system
After you successfully set up the computer, you should create recovery discs or a recovery ash drive using
HP Recovery Manager. You will need these recovery discs or recovery ash drive to perform a system recovery
should the hard drive become corrupted. A system recovery reinstalls the original operating system, and then
congures the settings for the default programs.
What you need to know
●
Only one set of recovery media can be created. Handle these recovery tools carefully, and keep them in a
safe place.
●
HP Recovery Manager examines the computer and determines the required storage capacity for the
ash drive or the number of blank DVD discs that will be required.
Use DVD-R, DVD+R, DVD-R DL, DVD+R DL discs or a ash drive. Do not use rewriteable discs such as CD
±RW, DVD±RW, double-layer DVD±RW, and BD-RE (rewritable Blu-ray) discs; they are not compatible
with HP Recovery Manager software.
●
If your computer does not include an integrated optical drive, you can use an optional external optical
drive (purchased separately) to create recovery discs, or you can obtain recovery discs for your computer
from the HP website. If you use an external optical drive, it must be connected directly to a USB port on
the computer, not to a USB port on an external device, such as a USB hub.
●
Be sure that the computer is connected to AC power before you begin creating the recovery media.
●
The creation process can take up to an hour or more. Do not interrupt the creation process.
●
Store the recovery media in a safe location, separate from the computer.
●
If necessary, you can exit the program before you have nished creating the recovery media. The next
time you open HP Recovery Manager, you will be prompted to continue the process.
Creating the recovery media
1. Select Start and type recovery in the search eld. Select HP Recovery Manager from the list. Allow
the action to continue, if prompted.
2. Click Recovery Media Creation.
3. Follow the on-screen instructions to continue.
Creating backups 75
To recover, see Recovering the original system using HP Recovery Manager on page 78.
Creating system restore points
A system restore point is a snapshot of certain hard drive contents saved by Windows System Restore at a
specic time. A restore point contains information such as registry settings that Windows uses. Restoring to a
previous restore point allows you to reverse changes that have been made to the system since the restore
point was created.
Restoring to an earlier system restore point does not aect data les saved or emails created since the last
restore point, but it does aect software you may have installed.
For example, if you download a photo from a digital camera and then restore the computer to the state it was
on the previous day, the photo remains on the computer.
However, if you install photo viewing software and then restore your computer to the state it was on the
previous day, the software will be uninstalled, and you won't be able to use it.
What you need to know
●
If you restore to a restore point and then change your mind, you can undo the restoration.
●
You should create system restore points:
—
Before you add or change software or hardware
—
Periodically, whenever the computer is running normally
●
System Restore also saves shadow copies of les that have been changed since the last restore point
was created. For more information about using shadow copies to restore, see Help and Support.
Creating a system restore point
1. Select Start > Control Panel > System and Security > System.
2. In the left pane, click System Protection.
3. Click the System Protection tab.
4. Click Create, and follow the on-screen instructions.
To restore, see Restoring to a previous system restore point on page 78.
Backing up system and personal information
Your computer stores information that is important to you, such as les, emails, and photos, and you will
want to keep that information even if you download a virus or the system stops working properly. How
completely you are able to recover your les depends on how recent your backup is. As you add new software
and data les, you should create backups on a regular basis.
Tips for a successful backup
●
Number backup discs before inserting them into the optical drive.
●
Store personal les in the Documents, Music, Pictures, and Videos libraries, and back up these folders
periodically.
●
Save customized settings in a window, toolbar, or menu bar by taking a screen shot of your settings. The
screen shot can be a time-saver if you have to re-enter your preferences.
76 Chapter 9 Backup and recovery in Windows 7
To create a screen shot:
1. Display the screen you want to save.
2. Copy the screen image:
To copy only the active window, press alt+prt sc.
To copy the entire screen, press prt sc.
3. Open a word-processing document or graphics editing program, and then select Edit > Paste. The
screen image is added to the document.
4. Save and print the document.
What you need to know
●
You can back up your information to an optional external hard drive, a ash drive, a network drive, or
discs.
●
Connect the computer to AC power during backups.
●
Allow enough time for the backup. Depending on les sizes, it may take more than an hour.
●
Verify the amount of free space on your backup storage device before you back up.
●
You should back up:
—
Before adding or changing software or hardware.
—
Before the computer is repaired or restored.
—
On a regular schedule to be sure you have recent copies of personal information.
—
After you add many les—for example, if you saved videos from a birthday party.
—
Before using antivirus software to remove a malicious program.
—
After adding information that is hard to replace, such as pictures, videos, music, project les, or
data records.
Creating a backup using Windows Backup and Restore
Windows allows you to back up les using Windows Backup and Restore. You can select the level you want to
back up, from individual folders to drives. The backups are compressed to save space. To back up:
1. Select Start > Control Panel > System and Security > Backup and Restore.
2. Follow the on-screen instructions to schedule and create a backup.
NOTE: Windows includes the User Account Control feature to improve the security of the computer. You may
be prompted for your permission or password for tasks such as installing software, running utilities, or
changing Windows settings. See Help and Support for more information.
To restore, see Restoring specic les using Windows Backup and Restore on page 78.
Creating backups 77
Restore and recovery
Restoring to a previous system restore point
Sometimes installing a software program causes your computer or Windows to behave unpredictably. Usually
uninstalling the software xes the problems. If uninstalling does not x the problems, you can restore the
computer to a previous system restore point (created at an earlier date and time).
To restore to a previous system restore point, when the computer was running correctly:
1. Select Start > Control Panel > System and Security > System.
2. In the left pane, click System Protection.
3. Click the System Protection tab.
4. Click System Restore, and follow the on-screen instructions.
Restoring specic les
If les are accidentally deleted from the hard disk and they can no longer be restored from the Recycle Bin, or
if les become corrupt, restoring specic les is useful. Restoring specic les is also useful if you ever
choose to recover the original system using HP Recovery Manager. You can only restore specic les that you
have backed up before.
Restoring specic les using Windows Backup and Restore
Windows allows you to restore les that were backed up using Windows Backup and Restore:
1. Select Start > Control Panel > System and Security > Backup and Restore.
2. Follow the on-screen instructions to restore your backup.
NOTE: Windows includes the User Account Control feature to improve the security of the computer. You may
be prompted for your permission or password for tasks such as installing software, running utilities, or
changing Windows settings. See Help and Support for more information.
Recovering the original system using HP Recovery Manager
HP Recovery Manager software allows you to repair or recover the computer to its original factory state.
What you need to know
●
HP Recovery Manager recovers only software that was installed at the factory. For software not provided
with this computer, you must either download the software from the manufacturer's website or reinstall
the software from the disc provided by the manufacturer.
●
A system recovery should be used as a nal attempt to correct computer issues. If you have not already
tried restore points (see Restoring to a previous system restore point on page 78) and partial restores
(see Restoring specic les on page 78), try them before using HP Recovery Manager to recover your
system.
●
A system recovery must be performed if the computer hard drive fails or if all attempts to correct any
functional computer issues fail.
78 Chapter 9 Backup and recovery in Windows 7
●
If the recovery media do not work, you can obtain recovery discs for your system from the HP website.
●
The Minimized Image Recovery option is recommended for advanced users only. All hardware-related
drivers and software are re-installed, but other software applications are not. Do not interrupt the
process until it is complete, otherwise the recovery will fail.
Recovering using HP Recovery partition (select models only)
The HP Recovery partition (select models only), allows you to restore your system without the need for
recovery discs or a recovery ash drive. This type of recovery can only be used if the hard drive is still working.
To check for the presence of a recovery partition, select Start, right-click Computer then select Manage >
Disk Management. If the recovery partition is present, a Recovery drive is listed in the window.
NOTE: Recovery discs have been included if your computer did not ship with a recovery partition.
1. Access HP Recovery Manager in either of the following ways:
●
Select Start and type recovery in the search eld. Select HP Recovery Manager from the list.
– or –
●
Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen. Then press f11 while the “F11 (System
Recovery)” message is displayed on the screen.
2. Click System Recovery in the HP Recovery Manager window.
3. Follow the on-screen instructions.
Recovering using the recovery media
1. If possible, back up all personal les.
2. Insert the rst recovery disc into the optical drive on your computer or an optional external optical drive,
and then restart the computer.
– or –
Insert the recovery ash drive into a USB port on your computer, and then restart the computer.
NOTE: If the computer does not automatically restart in HP Recovery Manager, change the computer
boot order. See Changing the computer boot order on page 79.
3. Press f9 at system bootup.
4. Select the optical drive or the ash drive.
5. Follow the on-screen instructions.
Changing the computer boot order
To change the boot order for recovery discs:
1. Restart the computer.
2. Press esc while the computer is restarting, and then press f9 for boot options.
3. Select Internal CD/DVD ROM Drive from the boot options window.
To change the boot order for a recovery ash drive:
Restore and recovery 79
1. Insert the ash drive into a USB port.
2. Restart the computer.
3. Press esc while the computer is restarting, and then press f9 for boot options.
4. Select the ash drive from the boot options window.
80 Chapter 9 Backup and recovery in Windows 7
10 Backing up, restoring, and recovering in
Windows 10
This chapter provides information about the following processes. The information in the chapter is standard
procedure for most products.
●
Creating recovery media and backups
●
Restoring and recovering your system
For additional information, refer to the HP support assistant app.
▲
Type support in the taskbar search box, and then select the HP Support Assistant app.
‒ or –
Click the question mark icon in the taskbar.
IMPORTANT: If you will be performing recovery procedures on a tablet, the tablet battery must be at least
70% charged before you start the recovery process.
IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before
beginning any recovery process.
Creating recovery media and backups
The following methods of creating recovery media and backups are available on select products only. Choose
the available method according to your computer model.
●
Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This
step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall
the original operating system in cases where the hard drive is corrupted or has been replaced. For
information on creating recovery media, see Creating HP Recovery media (select products only)
on page 81. For information on the recovery options that are available using the recovery media, see
Using Windows tools on page 82.
●
Use Windows tools to create system restore points and create backups of personal information.
For more information, see Recovering using HP Recovery Manager on page 83.
NOTE: If storage is 32 GB or less, Microsoft System Restore is disabled by default.
Creating HP Recovery media (select products only)
If possible, check for the presence of the Recovery partition and the Windows partition. From the Start menu,
select File Explorer, and then select This PC.
●
If your computer does not list the Windows partition and the Recovery partition, you can obtain recovery
media for your system from support. See the Worldwide Telephone Numbers booklet included with the
computer. You can also nd contact information on the HP website. Go to http://www.hp.com/support,
select your country or region, and follow the on-screen instructions.
Creating recovery media and backups 81
You can use Windows tools to create system restore points and create backups of personal information,
see Using Windows tools on page 82.
●
If your computer does list the Recovery partition and the Windows partition, you can use HP Recovery
Manager to create recovery media after you successfully set up the computer. HP Recovery media can be
used to perform system recovery if the hard drive becomes corrupted. System recovery reinstalls the
original operating system and software programs that were installed at the factory and then congures
the settings for the programs. HP Recovery media can also be used to customize the system or restore
the factory image if you replace the hard drive.
—
Only one set of recovery media can be created. Handle these recovery tools carefully, and keep
them in a safe place.
—
HP Recovery Manager examines the computer and determines the required storage capacity for
the media that will be required.
—
To create recovery discs, your computer must have an optical drive with DVD writer capability, and
you must use only high-quality blank DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. Do not use
rewritable discs such as CD±RW, DVD±RW, double-layer DVD±RW, or BD-RE (rewritable Blu-ray)
discs; they are not compatible with HP Recovery Manager software. Or, instead, you can use a highquality blank USB ash drive.
—
If your computer does not include an integrated optical drive with DVD writer capability, but you
would like to create DVD recovery media, you can use an external optical drive (purchased
separately) to create recovery discs. If you use an external optical drive, it must be connected
directly to a USB port on the computer; the drive cannot be connected to a USB port on an external
device, such as a USB hub. If you cannot create DVD media yourself, you can obtain recovery discs
for your computer from HP. See the Worldwide Telephone Numbers booklet included with the
computer. You can also nd contact information on the HP website. Go to http://www.hp.com/
support, select your country or region, and follow the on-screen instructions.
—
Be sure that the computer is connected to AC power before you begin creating the recovery media.
—
The creation process can take an hour or more. Do not interrupt the creation process.
—
If necessary, you can exit the program before you have nished creating all of the recovery DVDs.
HP Recovery Manager will nish burning the current DVD. The next time you start HP Recovery
Manager, you will be prompted to continue.
To create HP Recovery media:
IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before
beginning these steps.
1. Type recovery in the taskbar search box, and then select HP Recovery Manager.
2. Select Create recovery media, and then follow the on-screen instructions.
If you ever need to recover the system, see Recovering using HP Recovery Manager on page 83.
Using Windows tools
You can create recovery media, system restore points, and backups of personal information using Windows
tools.
NOTE: If storage is 32 GB or less, Microsoft System Restore is disabled by default.
For more information and steps, see the Get started app.
▲ Select the Start button, and then select the Get started app.
82 Chapter 10 Backing up, restoring, and recovering in Windows 10
Restore and recovery
There are several options for recovering your system. Choose the method that best matches your situation
and level of expertise:
IMPORTANT: Not all methods are available on all products.
●
Windows oers several options for restoring from backup, refreshing the computer, and resetting the
computer to its original state. For more information see the Get started app.
▲ Select the Start button, and then select the Get started app.
●
If you need to correct a problem with a preinstalled application or driver, use the Reinstall drivers and/or
applications option (select products only) of HP Recovery Manager to reinstall the individual application
or driver.
▲ Type recovery in the taskbar search box, select HP Recovery Manager, select Reinstall drivers
and/or applications
●
If you want to recover the Windows partition to original factory content, you can choose the System
Recovery option from the HP Recovery partition (select products only) or use the HP Recovery media.
For more information, see Recovering using HP Recovery Manager on page 83. If you have not already
created recovery media, see Creating HP Recovery media (select products only) on page 81.
●
On select products, if you want to recover the computer's original factory partition and content, or if you
have replaced the hard drive, you can use the Factory Reset option of HP Recovery media. For more
information, see Recovering using HP Recovery Manager on page 83.
, and then follow the on-screen instructions.
●
On select products, if you want to remove the recovery partition to reclaim hard drive space, HP
Recovery Manager oers the Remove Recovery Partition option.
For more information, see Removing the HP Recovery partition (select products only) on page 85.
Recovering using HP Recovery Manager
HP Recovery Manager software allows you to recover the computer to its original factory state by using the
HP Recovery media that you either created or that you obtained from HP, or by using the HP Recovery
partition (select products only). If you have not already created recovery media, see Creating HP Recovery
media (select products only) on page 81.
What you need to know before you get started
●
HP Recovery Manager recovers only software that was installed at the factory. For software not provided
with this computer, you must either download the software from the manufacturer's website or reinstall
the software from the media provided by the manufacturer.
IMPORTANT: Recovery through HP Recovery Manager should be used as a nal attempt to correct
computer issues.
●
HP Recovery media must be used if the computer hard drive fails. If you have not already created
recovery media, see Creating HP Recovery media (select products only) on page 81.
●
To use the Factory Reset option (select products only), you must use HP Recovery media. If you have not
already created recovery media, see Creating HP Recovery media (select products only) on page 81.
●
If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not
work, you can obtain recovery media for your system from support. See the Worldwide Telephone
Numbers booklet included with the computer. You can also nd contact information from the HP
Restore and recovery 83
website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen
instructions.
IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data. Before
beginning recovery, back up any personal data you want to retain.
Using HP Recovery media, you can choose from one of the following recovery options:
NOTE: Only the options available for your computer display when you start the recovery process.
●
System Recovery—Reinstalls the original operating system, and then congures the settings for the
programs that were installed at the factory.
●
Factory Reset—Restores the computer to its original factory state by deleting all information from the
hard drive and re-creating the partitions. Then it reinstalls the operating system and the software that
was installed at the factory.
The HP Recovery partition (select products only) allows System Recovery only.
Using the HP Recovery partition (select products only)
The HP Recovery partition allows you to perform a system recovery without the need for recovery discs or a
recovery USB ash drive. This type of recovery can be used only if the hard drive is still working.
To start HP Recovery Manager from the HP Recovery partition:
IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before
beginning these steps (select products only).
1. Type recovery in the taskbar search box, select Recovery Manager, and then select HP Recovery
Environment
- or-
For computers or tablets with keyboards attached, press f11 while the computer boots, or press and
hold f11 as you press the power button.
For tablets without keyboards:
Turn on or restart the tablet, and then quickly hold down the volume down button; then select f11.
- or -
Turn on or restart the tablet, and then quickly hold down the Windows button; then select f11.
2. Select Troubleshoot from the boot options menu.
3. Select Recovery Manager, and then follow the on-screen instructions.
.
Using HP Recovery media to recover
You can use HP Recovery media to recover the original system. This method can be used if your system does
not have an HP Recovery partition or if the hard drive is not working properly.
1. If possible, back up all personal les.
2. Insert the HP Recovery media, and then restart the computer.
NOTE: If the computer does not automatically restart in HP Recovery Manager, change the computer
boot order. See Changing the computer boot order on page 85.
3. Follow the on-screen instructions.
84 Chapter 10 Backing up, restoring, and recovering in Windows 10
Changing the computer boot order
If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is
the order of devices listed in BIOS where the computer looks for startup information. You can change the
selection to an optical drive or a USB ash drive.
To change the boot order:
IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before
beginning these steps.
1. Insert the HP Recovery media.
2. Access BIOS:
For computers or tablets with keyboards attached:
▲
Turn on or restart the computer or tablet, quickly press esc, and then press f9 for boot options.
For tablets without keyboards:
▲
Turn on or restart the tablet, and then quickly hold down the volume down button; then select f9.
- or -
Turn on or restart the tablet, and then quickly hold down the Windows button; then select f9.
3. Select the optical drive or USB ash drive from which you want to boot.
4. Follow the on-screen instructions.
Removing the HP Recovery partition (select products only)
HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space.
IMPORTANT: After you remove the HP Recovery partition, you will not be able to perform System Recovery
or create HP recovery media from the HP Recovery partition. So before you remove the Recovery partition,
create HP Recovery media; see Creating HP Recovery media (select products only) on page 81.
NOTE: The Remove Recovery Partition option is only available on products that support this function.
Follow these steps to remove the HP Recovery partition:
1. Type recovery in the taskbar search box, and then select HP Recovery Manager.
2. Select Remove Recovery Partition, and then follow the on-screen instructions.
Restore and recovery 85
86 Chapter 10 Backing up, restoring, and recovering in Windows 10
11 Using HP PC Hardware Diagnostics (UEFI)
HP PC Hardware Diagnostics is a Unied Extensible Firmware Interface (UEFI) that allows you to run diagnostic
tests to determine whether the computer hardware is functioning properly. The tool runs outside the
operating system so that it can isolate hardware failures from issues that are caused by the operating system
or other software components.
When HP PC Hardware Diagnostics (UEFI) detects a failure that requires hardware replacement, a 24-digit
Failure ID code is generated. This ID code can then be provided to support to help determine how to correct
the problem.
NOTE: To start diagnostics on a convertible computer, your computer must be in notebook mode and you
must use the keyboard attached.
To start HP PC Hardware Diagnostics (UEFI), follow these steps:
1. Turn on or restart the computer, and quickly press esc.
2. Press f2.
The BIOS searches three places for the diagnostic tools, in the following order:
a. Connected USB drive
NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see Downloading
HP PC Hardware Diagnostics (UEFI) to a USB device on page 87.
b. Hard drive
c. BIOS
3. When the diagnostic tool opens, select the type of diagnostic test you want to run, and then follow the
on-screen instructions.
NOTE: If you need to stop a diagnostic test, press esc.
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device
NOTE: The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English only, and you
must use a Windows computer to download and create the HP UEFI support environment because only .exe
les are oered.
There are two options to download HP PC Hardware Diagnostics to a USB device.
Download the latest UEFI version
1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.
2. In the HP PC Hardware Diagnostics section, select the Download link, and then select Run.
Download any version of UEFI for a specic product
1. Go to http://www.hp.com/support.
2. Select Get software and drivers.
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 87
3. Enter the product name or number.
– or –
Select Identify now to let HP automatically detect your product.
4. Select your computer, and then select your operating system.
5. In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version
you want.
Additional BIOS crisis recovery tool
HP provides a BIOS crisis recovery tool through the HP PC Hardware Diagnostics 3-in-1 USB key. This tool can
be used by HP authorized service providers to recover systems that have failed due to a corrupted BIOS. For
more information about using the 3-in-1 USB key for BIOS crisis recovery, go to http://www.hp.com/go/
techcenter/pcdiags. Additional information is included in the web-based training oered by HP University. See
the modules that cover HP PC Hardware Diagnostics (UEFI).
88 Chapter 11 Using HP PC Hardware Diagnostics (UEFI)
12 Specications
Computer specications
Metric U.S.
Dimensions (touch models)
Depth 244 mm 9.61 in
Width 345 mm 13.58 in
Height 25.3 mm 1.00 in
Weight (with 3 cell battery) 1910 g 4.21 lb
Input power
Operating voltage and current 19.5 V dc @ 2.31 A – 45 W
Temperature
Operating 5°C to 35°C 41°F to 95°F
Nonoperating ‑20°C to 60°C ‑4°F to 140°F
19.5 V dc @ 3.33 A – 65 W
Relative humidity (noncondensing)
Operating 10% to 90%
Nonoperating 5% to 95%
Maximum altitude (unpressurized)
Operating ‑15 m to 3,048 m ‑50 ft to 10,000 ft
Nonoperating ‑15 m to 12,192 m ‑50 ft to 40,000 ft
NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range of
temperatures.
Computer specications 89
35.6-cm (14.0-in) display specications
Metric U.S.
Dimensions
Height 17.6 cm 6.93 in
Width 31.2 cm 12.28 in
Diagonal 35.7 cm 14.06 in
Brightness
Non-touch
Touch on Panel (TOP)
Resolution 1366 × 768
Viewing angle SVA
Backlight WLED
Graphics adapter eDP
Thickness 3.6 mm (non-touch)
220 nits (non-touch)
200 nits (touch)
3.2 mm (touch)
90 Chapter 12 Specications
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