The information contained in this document is subject to change without notice.
Hewlett-Packard makes no warranty of any kind with regard to this material, including, but not limited
to, the implied warranties of merchantability and fitness for a particular purpose.
Hewlett-Packard will not be liable for errors contained herein or for incidental or consequential
damages in connection with the furnishing, performance, or use of this material.
No part of this document may be photocopied, reproduced, or translated to another language without
the prior written consent of Hewlett-Packard Company.
terms and conventions
The following terms and conventions are used in this reference guide:
terms
The hp deskjet 3300/3400 series printer may be referred to as the
printer
, the
HP Deskjet
, or the
HP printer
.
symbols
The > symbol guides you through a series of software steps. For example:
Click
release notes.
Start
>
Programs
>
Hewlett-Packard
>
[deskjet printer] >release notes
cautions
A
indicates possible damage to the HP printer or to other equipment. For example:
Caution
Caution!
nozzles or copper contacts. Touching these parts
will result in clogs, ink failure, and bad electrical
connections.
Do not touch the print cartridge ink
HP Deskjet 3300/3400 series
to view the
acknowledgements
Microsoft, MS-DOS, and Windows are registered trademarks of Microsoft Corporation.
Adobe and Acrobat are registered trademarks of Adobe Systems Incorporated.
Mac, Macintosh, AppleTalk, and Mac OS are trademarks of Apple Computer, Inc., registered in the
U.S. and other countries.
Copyright 2002 Hewlett-Packard Company
ii
Page 3
reference guide
hp deskjet 3300/3400 series
table of contents
introducing the hp deskjet 3300/3400 series printer. . . . . . . . . . . . . . . . . . .1
introducing the hp deskjet 3300/3400
series printer
what’s in the box
Thank you for buying an hp deskjet 3300/3400 series printer! Your printer box contains
the following items:
1. printer
2.
setup
reference guide
3. this
posters
4. printer software CD
5. black (hp 27) print cartridge
(hp deskjet 3400 series printer only)
6. tri-color (hp 28) print cartridge
7. power cord
english
If any of these items is missing from the box, talk to your HP dealer or contact the
HP Customer Care Center. See “contacting hp customer care center” on page 13 for more
information.
1
Page 6
english
connectivity
The hp deskjet 3300/3400 series printer offers one option for connectivity:
USB cable
Purchase a Universal Serial Bus (USB)
2.0 full-speed compliant cable. Use with
Windows 98, Me, 2000, XP, and
Macintosh.
2
Page 7
finding information
Several documents are included with the HP printer. They provide instructions on how to
install the printer software, operate the printer, and find help.
see...for information about...platform
hp deskjet
3300/3400
series
CDBegin with the printer software CD to set up the
printer and install the printer software. The printer
software CD provides setup instructions.
Windows
english
3
4
20
34
2
0
Windows
setup poster
Macintosh
setup poster
this
reference
guide
• Installation and troubleshooting
Windows
• Printer software and hardware setup
Macintosh setup instructionsMacintosh
• Printer box contents
• Additional installation troubleshooting
Windows
Macintosh
• HP Customer Care Center
• HP printer warranty
Printer
Assistant
• Onscreen user’s guide for using, maintaining,
and troubleshooting the printer; warranty
Windows
statements; environmental statement; regulatory
notices. (For access instructions, see “viewing
the onscreen user’s guide” on page 4.)
• HP Customer Care Center
• Printing ideas
• Shopping links to other HP products
• Tools and updates
hp deskjet
3300/3400
series
Onscreen
user’s guide
Complete product information including:
• Using, maintaining, and troubleshooting the
Macintosh
printer
• Warranty statement
• Environmental statement and regulatory notices
For access instructions, see “viewing the onscreen
user’s guide” on page 4.
release
notes
Known software compatibility issues.
• Click
[hp deskjet printer]
Start
>
Programs
>
Hewlett-Packard
> release notes
Windows
>
3
Page 8
english
viewing the onscreen
The onscreen user’s guide provides instructions for using the HP printer. Information is also
provided to help you solve printer problems that may occur.
Windows
user’s guide
Adobe Acrobat versions of the
user’s
guide
When you install the printer software,
the onscreen user’s guide is installed
automatically. Open the user’s guide
through the HP Printer Assistant, a tool
that also provides:
• Support through HP Customer Care
Center
• Printing ideas
• Shopping links to other HP products
• Tools and updates
The
hp printer assistant icon is displayed
on the Windows desktop after you install
the printer software.
Double-click the icon to open the
printer assistant
accessing the
To view the user’s guide:
1. Double-click the HP Printer Assistant
icon on your computer desktop.
The hp printer assistant appears.
2. Click the user’s guide button to display
the guide’s topics.
You can also open the user’s guide from
the Start menu by clicking
The user’s guide is also available in the
following languages:
• Arabic
•Greek
•Hebrew
•Turkish
If you want to view the user’s guide in
one of these languages:
1. Double-click the hp printer assistant
icon on your computer desktop.
2. Click the user’s guide button on the
HP Printer Assistant screen.
3. Select user’s guide is available in other
languages
4. Insert the printer software CD into the
computer’s CD-ROM drive.
5. Select your language from the list that
appears.
• If Acrobat Reader is installed on
your computer, the user’s guide is
displayed.
• If Acrobat Reader is not installed on
your computer, it is installed
automatically, then the user’s guide
is displayed.
at the bottom of the screen.
Use Acrobat 4.0 and later to
view the user’s guide.
4
Page 9
Macintosh
Adobe Acrobat Reader 4.0 or later is
required to view the user’s guide on
Macintosh computers. If you do not have
Acrobat Reader, install it from the printer
software CD.
To open the user’s guide:
3. Do one of the following:
• Double-click the User’s Guide icon if
Acrobat Reader is installed on your
computer.
english
1. Insert the printer software CD into the
computer’s CD-ROM drive.
The HP Deskjet screen is displayed.
2. Select the User’s Manuals folder for
your language.
• Double-click the Reader Installer
icon if Acrobat Reader is not
installed on your computer.
Adobe Acrobat Reader is installed
automatically. After it is installed,
double-click the
User Guide icon to
display the onscreen user’s guide
.
5
Page 10
english
power button and light
Use the Power button to turn the printer on and off.
1
1. Power button and light
power button
Press the Power button to turn the printer
on or off. It may take a few seconds for
the printer to turn on after pressing the
Power button.
Caution!
the front of the printer to turn the printer
on or off. Using a power strip, surge
protector, or a wall-mounted switch to turn
the printer on or off may cause printer
failure.
Always use the Power button on
power light
When cancelling a print job from the
driver, the Power light blinks briefly.
When an error occurs, the Power light
blinks continuously.
When the printer functions normally, the
Power light is on continuously.
6
Page 11
print cartridges
using print cartridges
The printer uses these print cartridges:
english
3. Unwrap the replacement print
cartridge, then pull the tab to remove
the plastic tape.
print
cartridge
blackC8727
tri-colorC8728
selection
number
product
number
The black (hp 27) print cartridge is
included with the hp deskjet 3400 series
printer only. Purchase the black (hp 27)
print cartridge separately for the hp
deskjet 3300 series printer.
For more information, see these sections
in the onscreen user’s guide:
• “maintaining print cartridges”
• “print cartridge recovery”
replacing print cartridges
To replace a print cartridge:
1. Press the Power button to turn on the
printer, then open the top cover.
The cradle moves to the center of the
printer.
2. Push down on the print cartridge and
slide it out of the print cartridge
cradle.
Caution!
bad electrical connections, do not touch
the print cartridge ink nozzles or copper
contacts, and do not remove the copper
strips.
4. Slide the print cartridge firmly into the
To prevent clogs, ink failure, and
cradle at a slight upward angle until
you feel resistance.
5. Push the cartridge into the cradle.
You hear a snap when the print
cartridge is correctly positioned.
6. Close the top cover.
7. Verify that plain paper is loaded
in the paper tray, then print a
calibration page to align the print
cartridges.
For instructions on aligning the print
cartridges, see “calibrating print
cartridges” in the onscreen user’sguide.
7
Page 12
english
installation troubleshooting
Windows
Use the information in this section if you have problems setting up your HP printer. If you
need help after the printer is set up, see the onscreen user’s guide in the Printer Assistant.
See “viewing the onscreen user’s guide” on page 4 of this reference guide for instructions.
what is the problem?
The installation program will
not automatically start when
the CD is inserted.
possible causes...to solve the problem...
• Auto-run is disabled.
• The computer cannot find the
autorun.exe program on the
CD-ROM.
1.Insert the printer software CD into the
computer’s CD-ROM drive. Be careful to
position the CD correctly.
2.Select
3.Browse to the CD-ROM icon.
4.Click the
5.The setup.exe file appears in the Run
6.Follow the onscreen instructions to install
Start > Run
dialog box. Click
the printer software.
setup.exe
, then click
file, then click
.
OK
Browse
.
Open
.
8
Page 13
installation troubleshooting, continued
Windows, continued
what is the problem?
The printer software did not
install correctly.
english
possible causes...
• There may be a conflict
with a virus protection
program or other software
programs.
• There may be a conflict
with a peripheral device
connected to your printer.
to solve the problem...
Uninstall the printer software, then reinstall it.
1.Do one of the following:
•Insert the CD-ROM into the CD-ROM drive,
and select
the onscreen instructions.
2.Close any virus protection programs or
other software programs that are running on
the computer.
3.To reinstall the printer software, insert the
CD-ROM into the CD-ROM drive, then
follow the onscreen instructions.
If the software program does not automatically
start, then see “to solve the problem...” on
page 8.
Remove printer software
Printer Assistant
>
uninstall software.
Start>Programs
>
.
and select
. Follow
Tools
>
9
Page 14
english
installation troubleshooting, continued
Windows USB
Use the information in this section if you have problems setting up your HP printer. If you
need help after the printer is set up, see the onscreen user’s guide in the Printer Assistant.
See “viewing the onscreen user’s guide” on page 4 for instructions.
what is the problem?
The Plug and Play operation
will not complete (the New
Hardware Wizard will not
finish).
possible causes...to solve the problem...
The computer cannot find the printer
driver.
1.Cancel the New Hardware Wizard.
2.Remove the printer software CD from the
CD-ROM drive.
3.Disconnect the USB cable from the
computer.
4.Re-insert the printer software CD into the
computer’s CD-ROM drive.
5.Follow the onscreen instructions to install
the printer software.
6.Reconnect the USB cable to the computer
when prompted.
If the installation program does not
automatically start, then see “to solve the
problem...” on page 8.
10
Page 15
installation troubleshooting, continued
Windows USB, continued
what is the problem?
When I tried installing USB the installation
stopped. When I tried to install again, the
New Hardware Found Wizard was gone
and the USB port was not available.
english
possible causes...
The operating system
terminated the installation
before it was complete.
to solve the problem...
Uninstall the printer software, then reinstall it.
1.Do one of the following:
•Insert the CD-ROM into the CD-ROM drive,
and select
the onscreen instructions.
•Open the
and Updates
•Select
[hp deskjet printer]
2.Close any virus protection programs or other
software programs that are running on the
computer.
3.To reinstall the printer software, insert the
CD-ROM into the CD-ROM drive, then follow
the onscreen instructions.
If the software program does not automatically
start, then see “to solve the problem...” on
page 8.
Remove printer software
Printer Assistant
>
uninstall software
Start >Programs
>
uninstall software
and select
>
Hewlett-Packard
. Follow
Tools
.
.
>
11
Page 16
english
installation troubleshooting, continued
Windows USB, continued
what is the problem?
When I connect a USB cable
between the printer and my
computer, an “Unknown
Device” message appears.
If you are using Windows 2000, the “Unknown Device” message does not mean that
there is a problem. However, if you are using Windows 98, Me, or XP, the “Unknown
Device” message does mean that there is a problem. Use the troubleshooting steps
below.
to solve the problem...possible causes...
• Static electricity has built up in
the cable between the printer
and your computer.
• You may have a defective
USB cable.
12
1.Disconnect the USB cable from the printer.
2.Unplug the printer from its power cord.
3.Wait approximately 30 seconds.
4.Plug the power cord into the printer.
5.Plug the USB cable into the printer.
6.Replace the USB cable if “Unknown
Device” continues to appear in the New
Hardware Found dialog box and you are
not Windows 2000.
Page 17
contacting hp customer care center
HP Customer Care Center provides expert advice on using your HP printer and solving
problems with your printer.
english
support process
The HP support process works most
effectively if you look for help in the
following order:
1. Use the onscreen user’s guide. See
“viewing the onscreen user’s guide”
on page 4.
2. Access HP e-support.
• Check HP's Web support pages for
product help.
• Send HP an email.
3. Contact HP support by phone.
For more information see “hp support
by phone” on page 14.
Support options and availability vary by
product, country/region, and language.
hp support Websites
If you have access to the Internet, you
can obtain a wide variety of information
about your printer.
hp support email
One-to-one email gives direct answers to
your questions from an HP support
technician. Email support is a great way
to ask technical questions and obtain
answers that are tailored to your specific
need.
Enter your question on a Web form and
receive an email reply.
software updates
Use either of the following methods to
obtain copies and updates of the printer
software:
• Download the printer software from
HP’s Website.
• Phone the HP Customer Care Center
to request a CD containing the
software update files.
See “support phone numbers” on
page 15 for support telephone numbers.
Visit our Website for the latest printer
software and support information at:
www.hp.com/cposupport/loc/
regional.html
support
or www.hp.com/go/
13
Page 18
english
hp support by phone
HP provides telephone support free of
charge during the printer’s free phone
support period.
free phone support period
The list below shows the free phone
support period for your country/region.
Standard phone company charges
apply.
country/regionphone support
North America90 days
Asia Pacific1 year
Europe, Middle East,
Africa
Latin America —
including Mexico
* Europe, Middle East, and Africa
For phone support in Europe, please
consult the following Website to check
the details and conditions of phone
support in your country/region:
http://www.hp.com/go/support
Alternatively, you can ask your dealer or
call HP at the phone number listed for
your country/region. See “support
phone numbers” on page 15.
As a part of our continuing efforts to
improve our phone support services, we
advise you to check our Website on a
regular basis for new information
regarding service features and delivery.
See below*
90 days
before placing a call
Before placing a call for help, try these
other free support options:
• user’s guide; see “viewing the
onscreen user’s guide” on page 4
• setup poster
• HP e-support
If you cannot solve the problem using
these resources, call an HP support
technician while you are in front of your
computer and printer. For faster service,
please be prepared to provide
information about the steps you have
taken to solve the problem.
HP needs the following information to
assist you:
• The printer's model number (located
on the label on the front of the printer)
• The printer's serial number (located
on the bottom of the printer)
• The computer’s operating system
• The version of the printer driver (also
referred to as the printer software):
– Windows: Open Printer Assistant,
select
customer care > support
information
then scroll to
– Macintosh: The version number
appears in the upper-right corner of
the Print dialog box.
• Messages displayed at the time the
situation occurred
• Answers to these questions:
– Has this situation happened before?
Can you re-create it?
– Did you add any new hardware or
software on your computer around
the time this situation began?
> system information,
printer information.
14
Page 19
support phone numbers
If you need help solving a problem,
contact HP support using the phone
number in the table below. For the most
up-to-date list of phone numbers for your
country/region refer to HP's Website:
Brazil (inside Greater
Sao Paulo)
Brazil (outside Greater
Sao Paulo)
Canada905 206 4663
Caribbean1-800-711-2884
Central America1-800-711-2884
Chile800 36 0999
China010 6564 5959
Colombia9-800-114-726
Costa Rica0-800-011-0524
Denmark39 29 4099
Ecuador (Andinatel)
Ecuador (Pacifitel)
Finland0203 47 288
France01 43 62 34 34
Germany0180 52 58 143
Greece1 60 73 603
Guatemala1-800-995-5105
Hong Kong3002 8555
Hungary01 382 1111
02 626 8806
02 626 8807
3747-7799
0-800-157751
1-800-711-2884
1-800-225528
0.06/30 sec.)
(
€
country/regionphone number
India11 682 6035
Indonesia21 350 3408
Ireland01 662 5525
Israel09 830 4848
Italy02 264 10350
Japan0570 000511
Korea (Seoul)
Korea (outside Seoul)
Malaysia03 295 2566
Mexico (Mexico City)
Mexico (Outside Mexico
City)
Netherlands0 20 606 8751
New Zealand09 356 6640
Norway22 11 6299
Peru0800-10111
Philippines2 867 3551
Poland22 865 98 00
Puerto Rico1-877-232-0589
Russia (Moscow)095 923 50 01
Singapore272 5300
Spain902 321 123
Sweden08 619 2170
Switzerland0 848 80 11 11
Taiwan2 2717 0055
Thailand2 6614000
Turkey1 216 579 71 71
United Kingdom0207 512 5202
United States1 (208) 323-2551
Venezuela0800-47468368
Vietnam08 823 4530
02 3270 0700
080 999 0700
5258 9922
01 800 472 6684
english
15
Page 20
english
after the free phone support period
After the free phone support period,
contact your HP dealer or call the
support phone number for your country/
region to discover the available support
options. See “support phone numbers”
on page 15.
obtaining hp repair
If your HP printer needs to be repaired,
call HP phone support. A trained HP
support technician will diagnose the
problem and coordinate the repair
process.
For a list of HP support phone numbers,
see “support phone numbers” on
page 15.
HP support will direct you to the best
solution, whether it is an authorized
service provider or an HP facility. This
service is free during your HP printer’s
limited warranty period. After the
warranty period, you will be quoted a
repair cost.
obtaining a warranty
extension
If you would like to extend the warranty
coverage beyond the limited warranty
period, contact your local HP dealer.
If your HP dealer does not offer service
contracts, call HP directly and ask about
our HP service agreements.
16
Page 21
hp printer limited warranty statement
country/regionsoftwareprinter
North America (including Canada)90 days90 days
Asia Pacific90 days1 year
Europe90 days1 year
Latin America
3320
3420
90 days
90 days
90 days
1 year
english
A. extent of limited warranty
Hewlett-Packard (HP) warrants to the end-user
customer that the HP products specified above
will be free from defects in materials and
workmanship for the duration specified above,
which duration begins on the date of purchase
by the customer. Customer is responsible for
maintaining proof of date of purchase.
1. For software products, HP’s limited warranty
applies only to a failure to execute
programming instructions. HP does not
warrant that the operation of any product
will be uninterrupted or error free.
2. HP’s limited warranty covers only those
defects which arise as a result of normal use
of the product, and do not apply to any:
• Improper or inadequate maintenance or
modification;
• Software, interfacing, media, parts, or
supplies not provided or supported by
HP; or
• Operation outside the product’s
specifications.
• For HP printer products, the use of a non-
HP ink cartridge or a refilled ink
cartridge does not affect either the
warranty to the customer or any HP
support contract with the customer.
However, if
attributable to the use of a non-HP or
refilled ink cartridge, HP will charge its
standard time and materials charges to
service the printer for the particular failure
or damage.
printer failure or damage is
3. If HP receives, during the applicable
warranty period, notice of a defect in any
software, media, or ink cartridge covered by
HP’s warranty, HP shall replace the defective
product. If HP receives notice of a defect in
any hardware product covered by HP’s
warranty during the applicable warranty
period, HP shall either repair or replace the
defective product at HP’s option.
4. If HP is unable to repair or replace, as
applicable, a defective product covered by
HP’s warranty, HP shall, within a reasonable
time after being notified of the defect, refund
the purchase price of the product.
5. HP shall have no obligation to repair,
replace, or refund until the customer returns
the defective product to HP.
6. Any replacement product may be either new
or like-new, provided that it has functionality
at least equal to that of the product being
replaced.
7. HP’s limited warranty is valid in any country
where the covered HP product is distributed
by HP except for the Middle-East, Africa,
Argentina, Brazil, Mexico, Venezuela, and
France’s “Departements D’Outre-Mer”; for
those excepted areas, the warranty is valid
only in the country of purchase. Contracts for
additional warranty services, such as on-site
service, may be available from any
authorized HP service facility where the
product is distributed by HP or by an
authorized importer.
8. Any applicable print cartridge warranty shall
not apply to HP print cartridges that have
been refilled, remanufactured, refurbished,
misused, or tampered with in any way.
17
Page 22
english
B. limitations of warranty
TO THE EXTENT ALLOWED BY LOCAL LAW,
NEITHER HP NOR ITS THIRD PARTY SUPPLIERS
MAKE ANY OTHER WARRANTY OR
CONDITION OF ANY KIND, WHETHER
EXPRESS OR IMPLIED, WITH RESPECT TO THE
HP PRODUCTS, AND SPECIFICALLY DISCLAIM
THE IMPLIED WARRANTIES OR CONDITIONS
OF MERCHANTABILITY, SATISFACTORY
QUALITY, AND FITNESS FOR A PARTICULAR
PURPOSE.
C. limitations of liability
1. To the extent allowed by local law, the
remedies provided in this Warranty
Statement are the customer’s sole and
exclusive remedies.
2. TO THE EXTENT ALLOWED BY LOCAL LAW,
EXCEPT FOR THE OBLIGATIONS
SPECIFICALLY SET FORTH IN THIS
WARRANTY STATEMENT, IN NO EVENT
WILL HP OR ITS THIRD PARTY SUPPLIERS BE
LIABLE FOR DIRECT, INDIRECT, SPECIAL,
INCIDENTAL, OR CONSEQUENTIAL
DAMAGES, WHETHER BASED ON
CONTRACT, TORT, OR ANY OTHER LEGAL
THEORY AND WHETHER ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES.
D. local law
1. This Warranty Statement gives the customer
specific legal rights. The customer may also
have other rights which vary from state to
state in the United States, from province to
province in Canada, and from country to
country elsewhere in the world.
2. To the extent that this Warranty Statement is
inconsistent with local law, this Warranty
Statement shall be deemed modified to be
consistent with such local law. Under such
local law, certain disclaimers and limitations
of this Warranty Statement may not apply to
the customer. For example, some states in the
United States, as well as some governments
outside the United States (including
provinces in Canada), may:
• Preclude the disclaimers and limitations in
this Warranty Statement from limiting the
statutory rights of a consumer (e.g., the
United Kingdom);
• Otherwise restrict the ability of a
manufacturer to enforce such disclaimers or
limitations; or
• Grant the customer additional warranty
rights, specify the duration of implied
warranties which the manufacturer cannot
disclaim, or not allow limitations on the
duration of implied warranties.
3. FOR CONSUMER TRANSACTIONS IN
AUSTRALIA AND NEW ZEALAND, THE
TERMS IN THIS WARRANTY STATEMENT,
EXCEPT TO THE EXTENT LAWFULLY
PERMITTED, DO NOT EXCLUDE, RESTRICT,
OR MODIFY, AND ARE IN ADDITION TO,
THE MA N DATORY STATUTORY RIGHTS
APPLICABLE TO THE SALE OF HP
PRODUCTS TO SUCH CUSTOMERS.
18
Page 23
printer specifications
black text print speed*
3300 series printers:
FastDraft: Up to 8 pages per minute
3400 series printers:
FastDraft: Up to 10 pages per minute
mixed text with color graphics print
speed*
3300 series printers:
FastDraft: Up to 6 pages per minute
3400 series printers:
FastDraft: Up to 8 pages per minute
* These are approximate figures. The exact
speed varies with system configuration,
software program, and document complexity.
memory
3300 and 3400 series printers:
768 KB built-in RAM
power consumption
3300 and 3400 series printers:
8 watts average non-printing
23 watts average when printing
power requirements
power
module
0950-4335 200 to 240
0950-4197 120 Vac
0950-4198 230 Vac
0950-4199 100 to 240
0950-4203 230 Vac
input
voltage
Vac (± 10%)
(± 10%)
(± 10%)
Vac (± 10%)
(± 10%)
input
frequency
50 to 60 Hz
(± 3 Hz)
60 Hz
(± 3 Hz)
50 Hz
(± 3 Hz)
50 to 60 Hz
(± 3 Hz)
50 Hz
(± 3 Hz)
english
regulatory notices
regulatory model identification
number
For regulatory identification purposes, your
product is assigned a Regulatory Model
Number. The Regulatory Model Number for
your product is VCVRA-0102. This
regulatory number should not be confused
with the marketing name (e.g., hp deskjet
3300/3400) or product numbers (e.g.,
C8946, C8947).
19
Loading...
+ hidden pages
You need points to download manuals.
1 point = 1 manual.
You can buy points or you can get point for every manual you upload.