hp LaserJet 3380
use
hp LaserJet 3380 all-in-one
User Guide
Copyright Information
© 2003 Copyright Hewlett-Packard
Development Company, L.P.
Reproduction, adaptation, or translation
without prior written permission is prohibited,
except as allowed under the copyright laws.
The information contained herein is subject
to change without notice.
The only warranties for HP products and
services are set forth in the express warranty
statements accompanying such products
and services. Nothing herein should be
construed as constituting an additional
warranty. HP shall not be liable for technical
or editorial errors or omissions contained
herein.
A user of the Hewlett-Packard product
associated with this user guide is granted a
license to: a) print hard copies of this user
guide for PERSONAL, INTERNAL or
COMPANY use subject to the restriction not
to sell, re-sell or otherwise distribute the hard
copies; and b) place an electronic copy of
this user guide on a network server, provided
access to the electronic copy is limited to
PERSONAL, INTERNAL users of the
Hewlett-Packard product associated with
this user guide.
Part number: Q2660-90902
Edition 2, 4/2009
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Credits
Hewlett-Packard Development Company, L.P.
20555 S.H. 249
Houston, TX 77070
Table of contents
1 Getting to know your device
Identifying the HP LaserJet 3380 all-in-one ..............................................................................2
Package contents ...............................................................................................................2
Device features ......................................................................................................................... 3
Identifying the hardware components .......................................................................................4
HP LaserJet 3380 all-in-one hardware components ..........................................................4
Identifying the device control panel components ......................................................................5
Device control panel components ......................................................................................5
Identifying the software components ........................................................................................6
Print-media specifications .........................................................................................................7
Supported media weights and sizes ...................................................................................7
2 Changing the settings by using the hp toolbox or the device control
panel
Using the hp toolbox ...............................................................................................................10
Supported operating systems ...........................................................................................10
Supported browsers .........................................................................................................10
To view the hp toolbox ...................................................................................................... 10
The hp toolbox sections .................................................................................................... 11
Using the device control panel ................................................................................................13
Printing a configuration page ............................................................................................13
Printing a device control panel menu map .......................................................................13
Restoring the factory-set defaults .....................................................................................13
Changing the device control panel display language .......................................................14
Changing the default media size ......................................................................................14
Using the device volume controls .....................................................................................14
3 Printing
Printing by using manual feed .................................................................................................18
To print by using manual feed ..........................................................................................18
Stopping or canceling a print job .............................................................................................19
Printer drivers ..........................................................................................................................20
Changing print settings .....................................................................................................20
Understanding print-quality settings ........................................................................................ 22
To temporarily change print-quality settings ....................................................................22
To change print-quality settings for all future jobs ............................................................22
To use EconoMode (to save toner) ..................................................................................23
Optimizing print quality for media types ..................................................................................24
To gain access to the optimizing feature ..........................................................................24
Device media specifications ....................................................................................................25
Guidelines for using media .....................................................................................................26
Paper ................................................................................................................................26
Common media problems table .......................................................................................26
Labels ...............................................................................................................................26
ENWW iii
Transparencies .................................................................................................................2 7
Envelopes .........................................................................................................................27
Card stock and heavy media ............................................................................................28
Selecting media for the automatic document feeder (ADF) ....................................................30
Automatic document feeder (ADF) specifications ............................................................30
Printing on envelopes ..............................................................................................................31
To print on one envelope ..................................................................................................31
To print on multiple envelopes .........................................................................................32
Printing on transparencies and labels .....................................................................................34
To print on transparencies or labels .................................................................................34
Printing on letterhead and preprinted forms ...........................................................................36
To print on letterhead and preprinted forms .....................................................................36
Printing on custom-sized media or card stock ........................................................................37
To print on custom-sized media or card stock .................................................................37
Printing on both sides of the media (manual duplexing) .........................................................38
To duplex manually on lightweight media ........................................................................38
To duplex manually on heavy media or card stock (straight-through media path) ..........39
Printing multiple pages on a single sheet of media ................................................................42
To print multiple pages on a single sheet (Windows) .......................................................42
To print multiple pages on a single sheet (Macintosh) .....................................................42
Printing booklets ...................................................................................................................... 43
To print booklets ...............................................................................................................43
Printing watermarks ................................................................................................................ 45
To use the watermark feature ...........................................................................................45
4 Copying
Loading originals to copy ........................................................................................................ 48
To load originals onto the flatbed scanner .......................................................................48
To load originals into the automatic document feeder (ADF) input tray ...........................49
Starting a copy job ..................................................................................................................50
Canceling a copy job ...............................................................................................................50
Adjusting the copy quality .......................................................................................................51
To adjust the copy quality for the current job ...................................................................51
To adjust the default copy quality .....................................................................................51
Adjusting the lighter/darker (contrast) setting .........................................................................52
To adjust the lighter/darker setting for the current job ......................................................52
To adjust the default lighter/darker setting .......................................................................52
Reducing or enlarging copies .................................................................................................53
To reduce or enlarge copies for the current job ...............................................................53
To change the default copy size .......................................................................................54
Changing the copy-collation setting ........................................................................................55
To change the copy-collation setting for the current job ..................................................55
To change the default copy-collation setting ....................................................................55
Changing the number of copies .............................................................................................. 56
To change the number of copies for the current job ........................................................56
To change the default number of copies ..........................................................................56
Copying photos, two-sided originals, or books .......................................................................57
To copy a photo ................................................................................................................5 7
To copy a multiple-page stack of two-sided originals .......................................................57
To copy a book .................................................................................................................58
5 Scanning
Loading originals to scan ........................................................................................................ 60
Loading originals onto the flatbed scanner ......................................................................60
Loading originals into the automatic document feeder (ADF) input tray ..........................61
iv ENWW
Understanding scanning methods ..........................................................................................62
Scanning from the device (Windows) .....................................................................................63
Programming the device Scan-to button ..........................................................................63
Scanning to e-mail ............................................................................................................63
Scanning to a folder (Windows only) ................................................................................63
Canceling a scan job ...............................................................................................................65
Scanning a photo or a book ....................................................................................................66
Scanning a photo .............................................................................................................. 66
Scanning a book ...............................................................................................................66
Scanning by using hp LaserJet Scan software (Windows) .....................................................68
Scanning to e-mail ............................................................................................................68
To scan to a file ................................................................................................................69
Scanning to another software program ............................................................................69
Scanning to the Readiris OCR software ...........................................................................70
Scanning from the device and HP Director (Macintosh) .........................................................71
Scanning to e-mail ............................................................................................................71
Scanning to a file ..............................................................................................................71
Scanning to a software program ......................................................................................72
Using page-by-page scanning ..........................................................................................72
Scanning by using TWAIN-compliant and WIA-compliant software .......................................73
Using TWAIN-compliant and WIA-compliant software .....................................................73
Scanning by using OCR ..........................................................................................................74
Readiris .............................................................................................................................74
Scanner resolution and color ..................................................................................................75
Resolution and color guidelines .......................................................................................75
Color .................................................................................................................................76
6 Faxing
.................................................................................................................................................. 78
7 Cleaning and maintenance
Cleaning the outside of the device ..........................................................................................80
To clean the exterior .........................................................................................................80
To clean the glass ............................................................................................................80
To clean the lid backing ....................................................................................................81
Cleaning the print-cartridge area ............................................................................................82
To clean the print-cartridge area ......................................................................................82
Cleaning the media path .........................................................................................................84
To clean the media path ...................................................................................................84
Cleaning the pickup roller ........................................................................................................ 85
To clean the pickup roller .................................................................................................85
Replacing the pickup roller ...................................................................................................... 86
To replace the pickup roller ..............................................................................................86
Replacing the device separation pad ......................................................................................88
To replace the device separation pad ..............................................................................88
Installing an ADF .....................................................................................................................91
To install a replacement ADF ...........................................................................................91
Replacing an ADF pickup roller assembly ..............................................................................93
Removing and replacing the device control panel cover ........................................................95
8 Troubleshooting
Device does not turn on ..........................................................................................................98
Is power reaching the device? ..........................................................................................98
Pages print but are totally blank ..............................................................................................99
ENWW v
Is the sealing tape still in the print cartridge? ...................................................................99
Does the document contain blank pages? .......................................................................99
Does the configuration page print? ..................................................................................99
Is the original loaded correctly? ........................................................................................99
Pages did not print ................................................................................................................ 100
Does a message appear on your computer screen? .....................................................100
Is media being pulled into the device correctly? ............................................................100
Are media jams present? ................................................................................................ 100
Is the parallel or USB Device Cable (A/B) working, and is it connected correctly? .......100
Are other devices running on your computer? ...............................................................100
Pages printed, but a problem exists ......................................................................................101
Is the print quality poor? ................................................................................................. 101
Is the printed page different from what appears onscreen? ...........................................101
Are the device settings appropriate for the print media? ...............................................101
Onscreen error messages appear ........................................................................................102
Printer not responding/error writing to LPT1 ..................................................................102
Cannot access port (in use by another application) .......................................................102
Paper-handling problems exist .............................................................................................103
Print is skewed (crooked) ...............................................................................................103
More than one sheet feeds at one time ..........................................................................103
Device does not pull media from the media input tray ...................................................103
Media curls when fed through device .............................................................................103
Printed page is different from what appears onscreen .........................................................104
Is the text garbled, incorrect, or incomplete? .................................................................104
Are graphics or text missing? Are there blank pages? ..................................................104
Is the page format different from the format on another printer? ...................................105
Is graphics quality poor? .................................................................................................105
Media jams occur in the printer .............................................................................................106
To clear a media jam ......................................................................................................106
To clear other media jams ..............................................................................................107
Tips to avoid media jams ................................................................................................108
Print quality is unacceptable .................................................................................................109
Light print or fade ............................................................................................................109
Toner specks ..................................................................................................................109
Dropouts .........................................................................................................................110
Vertical lines ...................................................................................................................110
Gray background ............................................................................................................111
Toner smear ...................................................................................................................111
Loose toner ..................................................................................................................... 112
Vertical repetitive defects ...............................................................................................112
Misformed characters .....................................................................................................113
Page skew ......................................................................................................................113
Curl or wave ....................................................................................................................114
Wrinkles or creases ........................................................................................................114
Toner scatter outline .......................................................................................................115
Device control panel error messages appear .......................................................................116
Resolving common error messages ...............................................................................116
Critical error messages ...................................................................................................116
Alert messages ...............................................................................................................117
Warning messages .........................................................................................................117
No copy came out .................................................................................................................119
Is media loaded in the input tray? ..................................................................................119
Is the original loaded correctly? ......................................................................................119
Copies are blank, or images are missing or faded ...............................................................120
Has the sealing tape been removed from the print cartridge? .......................................120
Is the print cartridge low on toner? .................................................................................120
vi ENWW
Is the original of poor quality? ........................................................................................120
Does the original have a colored background? ..............................................................120
Copy quality is unacceptable ................................................................................................121
Preventing problems ....................................................................................................... 121
Media jams occur in the automatic document feeder (ADF) ................................................122
Typical automatic document feeder (ADF) jam locations ..............................................122
To clear a media jam from the automatic document feeder (ADF) ................................122
Copy defects are apparent ....................................................................................................125
Vertical white or faded stripes ........................................................................................125
Blank pages ....................................................................................................................125
Wrong original was copied .............................................................................................126
Too light or dark .............................................................................................................. 126
Unwanted lines ...............................................................................................................126
Black dots or streaks ......................................................................................................126
Unclear text .....................................................................................................................126
Reduced size ..................................................................................................................126
Scanned image is of poor quality ..........................................................................................127
Is the original a second-generation photo or picture? ....................................................127
Is the image quality better when the document is printed? ............................................127
Is the image skewed (crooked)? ....................................................................................127
Does the scanned image show blotting, lines, vertical white stripes, or any other
defect? ............................................................................................................................127
Do graphics look different from the original? ..................................................................127
Part of the image did not scan ..............................................................................................128
Was the original loaded correctly? .................................................................................128
Does the original have a colored background? ..............................................................128
Are text or images on the back of a two-sided original appearing in the scan? ............128
Is the original longer than 381 mm (15 inches)? ............................................................128
Is the original too small? .................................................................................................128
Are you using HP Director? (Macintosh only) ................................................................128
Is the media size correct? ............................................................................................... 128
The scan takes too long ........................................................................................................129
Is your resolution or color level set too high? .................................................................129
Is your software set to scan in color? .............................................................................129
Did you send a print job or copy job before you tried to scan? ......................................129
Is your computer set for bidirectional communication? ..................................................129
Error messages appear .........................................................................................................130
Common scanning error messages ...............................................................................130
The scanner did nothing ........................................................................................................131
Is the original loaded correctly? ......................................................................................131
Scan quality is unacceptable ................................................................................................132
Preventing problems ....................................................................................................... 132
Blank pages ....................................................................................................................132
Too light or dark .............................................................................................................. 133
Unwanted lines ...............................................................................................................133
Black dots or streaks ......................................................................................................133
Unclear text .....................................................................................................................133
Appendix A Specifications
HP LaserJet 3380 all-in-one .................................................................................................137
HP LaserJet 3380 all-in-one specifications ....................................................................137
HP LaserJet 3380 all-in-one battery ...............................................................................139
Appendix B Regulatory Information
................................................................................................................................................ 141
ENWW vii
FCC regulations ....................................................................................................................142
Telephone consumer protection act (United States) ............................................................144
IC CS-03 requirements .........................................................................................................145
Regulatory information for the European Union countries/regions .......................................146
Safety statements ................................................................................................................. 147
Laser safety statement ...................................................................................................147
Canada DOC regulations ...............................................................................................147
Laser statement for Finland ............................................................................................148
Korean EMI statement ....................................................................................................148
Australia ..........................................................................................................................149
Declaration of Conformity .....................................................................................................150
Environmental product stewardship program .......................................................................151
Protecting the environment .............................................................................................151
Ozone production ........................................................................................................... 151
Energy consumption .......................................................................................................151
Toner consumption .........................................................................................................151
Paper use .......................................................................................................................151
Plastics ...........................................................................................................................151
HP LaserJet printing supplies .........................................................................................152
HP printing supplies returns and recycling program information ...................................152
U.S. returns .....................................................................................................................152
Non-U.S. returns ............................................................................................................. 152
Paper ..............................................................................................................................152
Material restrictions ........................................................................................................152
Nederlands .....................................................................................................................153
For more information ......................................................................................................153
Material safety data sheets ...................................................................................................154
Appendix C HP limited warranty statement
HP LaserJet 3380 all-in-one ONE-YEAR LIMITED WARRANTY ........................................155
Appendix D HP parts and accessories
Ordering HP parts and accessories ......................................................................................158
HP parts and accessories charts ....................................................................................158
HP LaserJet print cartridges .................................................................................................160
HP policy on non-HP print cartridges .............................................................................160
To install a print cartridge ...............................................................................................160
Storing print cartridges ...................................................................................................160
Print cartridge life expectancy ........................................................................................160
Recycling print cartridges ............................................................................................... 160
Saving toner ....................................................................................................................161
DIMMs (memory or font) .......................................................................................................162
To test a DIMM installation or removal ...........................................................................162
To install a DIMM ............................................................................................................ 162
To remove a DIMM .........................................................................................................164
Appendix E Service and support
Obtaining hardware service ..................................................................................................168
To obtain hardware service ............................................................................................168
Extended warranty ................................................................................................................169
Service information form .......................................................................................................170
viii ENWW
Glossary
Index
ENWW ix
x ENWW
1
Getting to know your device
Use these topics to acquaint yourself with your new HP LaserJet 3380 all-in-one:
Identifying the HP LaserJet 3380 all-in-one
●
Device features
●
Identifying the hardware components
●
Identifying the device control panel components
●
Identifying the software components
●
Print-media specifications
●
ENWW 1
Identifying the HP LaserJet 3380 all-in-one
Use the following illustration to make sure that the package contents are complete.
Package contents
1 Print cartridge
2 Power cord
3 Getting started guide and support flyer
4 CD-ROM containing device software and electronic user guide
5 250-sheet media input tray and priority input tray
6
Automatic document feeder (ADF) input tray
7 Fax guide
8
Phone cord
9 HP LaserJet 3380 all-in-one
Note
Use the phone cord and the power cord that came with the device. Using other phone cords
or power cords can adversely affect the performance of the device.
Learn more about the device by using these sources of information:
● HP toolbox. Use this software component to perform many of the tasks described in this
user guide and to set print, fax, copy, and scan settings.
● The start guide. Use this guide to set up the device, connect it to your computer, and
install the software.
● The fax guide. Use this guide to set up and use the fax functions of the device.
2 Chapter 1 Getting to know your device ENWW
Device features
Speed ●
Paper handling ●
Memory ●
Connectivity ●
Print ●
Fax ●
Copy ●
Scan ●
Prints and copies up to 20 pages per minute (ppm), and first page
out in 8 seconds
A legal-size flatbed scanner, a 50-page automatic document feeder
(ADF), a 250-sheet media input tray, and a 10-sheet priority input
tray
32 megabytes (MB) of random-access memory (RAM) (9 MB for the
system and 23 MB of RAM available to the user), and a dual inline
memory module (DIMM) slot for adding fonts and memory
A universal serial bus (USB) port (compatible with 2.0
specifications) and an IEEE 1284-B parallel port
Up to 1,200 by 1,200 dpi resolution, and PCL 6 and Adobe
PostScript emulation (Level 2)
Full-functionality fax capabilities with a V.34 fax, including a phone
book, fax polling, delayed-fax features, and 4 MB of Flash memory
for storing up to 250 pages
Reduce/enlarge feature, and up to 20 ppm automatic collation
24-bit, 600 dpi (9,600 interpolated) color scanning
ENWW Device features 3
Identifying the hardware components
Use the following illustrations to identify the hardware components.
HP LaserJet 3380 all-in-one hardware components
1 Automatic document feeder (ADF) input tray
2 Flatbed scanner lid
3 Device control panel
4 Output bin
5 Print cartridge door
6 Priority input tray
7 Media input tray
8 Left side panel
9 Left side panel latch
10 Fax interface ports
11 USB port
12 Parallel port
13 Power receptacle
14 Power switch
15
Straight-through output door
4 Chapter 1 Getting to know your device ENWW
Identifying the device control panel components
Use the following illustration to identify the device control panel components.
Device control panel components
1 Fax controls. Use the fax controls to send and receive faxes and to change commonly used fax
settings. See the fax guide for information about using the fax controls.
2 Alphanumeric buttons. Use the alphanumeric buttons to type data into the device control panel
display and to dial phone numbers for faxing. For information about using alphanumeric button
characters, see the fax guide.
3 Menu and cancel controls. Use these controls to select menu options, determine the device
status, and cancel the current job.
4 Copy controls. Use these controls to change commonly used default settings and to start copying.
For instructions about copying, see
5 Scan controls. Use these controls to scan to e-mail or a folder. For instructions about scanning,
see
Scanning.
Copying.
ENWW Identifying the device control panel components 5
Identifying the software components
Note
The software components that are installed depend on the operating system (OS) and the
installation type. See the start guide for more information.
The following software items are included with the device:
● HP toolbox
● HP LaserJet Scan
● TWAIN or WIA Scan Driver
● HP LaserJet Fax
● Readiris OCR (not installed with other software; separate installation is required)
● Printer drivers (PCL 6, PCL 5e, PostScript Level 2 emulation)
● Installer/uninstaller
6 Chapter 1 Getting to know your device ENWW
Print-media specifications
For optimum results, use conventional 75 g/m2 to 90 g/m2 (20 to 24 lb) photocopy paper.
Verify that the paper is of good quality and is free of cuts, nicks, tears, spots, loose particles,
dust, wrinkles, curls, or bent edges.
Note
The printer supports a wide range of standard and custom sizes of print media. The capacity
of trays and bins can vary depending on media weight and thickness and environmental
conditions. Smoothness—100 to 250 (Sheffield).
Use only transparencies designed for use with HP LaserJet printers.
Supported media weights and sizes
Media input tray paper sizes
Media input tray Dimensions Weight or thickness Capacity
Minimum-size paper 76 by 127 mm
(3 by 5 in)
Maximum-size paper 216 by 356 mm
(8.5 by 14 in)
Minimum-size glossy
paper
Maximum-size glossy
paper
Minimum-size
transparencies
76 by 127 mm
(3 by 5 in)
216 by 356 mm
(8.5 by 14 in)
76 by 127 mm
(3 by 5 in)
60 to 163 g/m
(16 to 43 lb bond)
60 to 163 g/m
(16 to 43 lb bond)
75 to 120 g/m
(20 to 32 lb bond)
75 to 120 g/m
(20 to 32 lb bond)
0.10 to 0.13 mm thick
(4 to 5 mils thick)
2
2
2
250 sheets
(75 g/m
2
; 20 lb bond)
250 sheets
(75 g/m
2
; 20 lb bond)
Maximum stack height:
30 mm (1.18 in)
2
Maximum stack height:
30 mm (1.18 in)
125 sheets
Note
Maximum-size
transparencies
Minimum-size
envelopes
Maximum-size
envelopes
Minimum-size label
Maximum-size label 216 by 356 mm
Minimum-size card
stock
Maximum-size card
stock
216 by 356 mm
(8.5 by 14 in)
90 by 160 mm
(3.5 by 6.3 in)
178 by 254 mm
(7 by 10 in)
76 by 127 mm
(3 by 5 in)
(8.5 by 14 in)
76 by 127 mm
(3 by 5 in)
216 by 356 mm
(8.5 by 14 in)
0.10 to 0.13 mm thick
(4 to 5 mils thick)
75 to 105 g/m
2
(20 to 28 lb bond)
75 to 105 g/m
2
(20 to 28 lb bond)
60 to 216 g/m
2
(22 to 80 lb cover)
60 to 216 g/m
2
(22 to 80 lb cover)
135 to 163 g/m
2
(36 to 43 lb bond)
135 to 163 g/m
2
(36 to 43 lb bond)
125 sheets
30 envelopes
30 envelopes
100 sheets
100 sheets
100 sheets
100 sheets
The following table lists the standard sizes of media that the device supports in the priority
input tray.
ENWW Print-media specifications 7
Priority input tray paper sizes
Priority input tray Dimensions Weight or thickness Capacity
Minimum-size paper 76 by 127 mm
(3 by 5 in)
Maximum-size paper 216 by 356 mm
(8.5 by 14 in)
Minimum-size glossy
paper
Maximum-size glossy
paper
Minimum-size
transparencies
Maximum-size
transparencies
Minimum-size
envelopes
Maximum-size
envelopes
76 by 127 mm
(3 by 5 in)
216 by 356 mm
(8.5 by 14 in)
76 by 127 mm
(3 by 5 in)
216 by 356 mm
(8.5 by 14 in)
76 by 127 mm
(3 by 5 in)
216 by 356 mm
(8.5 by 14 in)
Minimum-size label 76 by 127 mm
(3 by 5 in)
Maximum-size label 216 by 356 mm
(8.5 by 14 in)
60 to 163 g/m
2
(16 to 43 lb bond)
60 to 163 g/m
2
(16 to 43 lb bond)
75 to 120 g/m
2
(20 to 32 lb bond)
75 to 120 g/m
2
(20 to 32 lb bond)
0.10 to 0.13 mm thick
(4 to 5 mils thick)
0.10 to 0.13 mm thick
(4 to 5 mils thick)
60 to 90 g/m
2
(16 to 24 lb bond)
60 to 90 g/m
2
(16 to 24 lb bond)
60 to 216 g/m
2
(22 to 80 lb cover)
60 to 216 g/m
2
(22 to 80 lb cover)
10 sheets
(75 g/m
2
; 20 lb bond)
10 sheets
(75 g/m
2
; 20 lb bond)
Maximum stack height:
1.5 mm (0.06 in)
Maximum stack height:
1.5 mm (0.06 in)
5 sheets
5 sheets
Individual envelopes
Individual envelopes
4 sheets
4 sheets
Minimum-size card
stock
Maximum-size card
stock
76 by 127 mm
(3 by 5 in)
216 by 356 mm
(8.5 by 14 in)
135 to 163 g/m
(36 to 43 lb bond)
135 to 163 g/m
(36 to 43 lb bond)
2
2
4 sheets
4 sheets
Automatic document feeder (ADF) paper sizes
ADF Dimensions Weight or thickness Capacity
Minimum-size paper 127 by 127 mm
(5 by 5 in)
Maximum-size paper 215.9 by 381 mm
(8.5 by 15 in)
60 to 90 g/m
(16 to 24 lb bond)
60 to 90 g/m
(16 to 24 lb bond)
2
50 sheets
(75 g/m
2
50 sheets
(75 g/m
2
; 20 lb bond)
2
; 20 lb bond)
8 Chapter 1 Getting to know your device ENWW
Changing the settings by using
2
Note
the hp toolbox or the device
control panel
You can change the settings for the device by using the HP toolbox or the device control
panel. Often, the easier method for changing the device settings is to use the HP toolbox.
The following table lists some of the settings that you can change by using the HP toolbox and
the device control panel. For information about how to use the HP toolbox to change settings,
see the HP toolbox Help. You can open the HP toolbox Help by clicking How Do I on the left
side of the HP toolbox window. (See
access to the HP toolbox.) For information about how to use the device control panel to
change the device settings, review the information in this chapter.
Settings that are established in the software program take precedence over printer-driver
settings. Printer-driver settings override the HP toolbox and device control panel settings.
Setting or feature HP toolbox Device control
Restore the factory-set defaults. X X
Using the hp toolbox for information about how to gain
panel
Print information pages, such as the configuration
page, device control panel menu map, and usage
page.
Change the device control panel display language. X X
Change the HP toolbox language. X
Set up status alerts. X
Configure the fax-send and fax-receive settings. X X
View or forward faxes that have been received to the
computer.
Configure the scan to e-mail or a folder setting. X
Change the copy settings. X X
Add, delete, or modify the destinations in the Fax
Phone Book.
Gain access to the online user guide. X
Check the device status remotely. X
X X
X
X X
ENWW 9
Using the hp toolbox
The HP toolbox is a Web application that you can use for the following tasks.
● Monitor the device status.
● View and configure the device settings for print, fax, copy, and scan.
● View troubleshooting and "How do I" information.
● View online documentation.
● View alerts about a particular event or condition on the device.
You can view the HP toolbox when the device is directly connected to a computer, or when the
device is connected to a network. You must have performed a complete software installation
to use the HP toolbox.
Note
Note
You do not need Internet access to open and use the HP toolbox. However, if you click a link
in the Other Links area, you must have Internet access to go to the site associated with the
link. For more information, see
Other links.
Supported operating systems
The HP toolbox is supported for the following operating systems:
● Windows 98, Windows Millennium Edition (Me), Windows 2000, and Windows XP
● Mac OS X v10.1 and v10.2
The transmission control protocol/Internet protocol (TCP/IP) must be installed in the operating
system for the HP toolbox to function.
Supported browsers
To use the HP toolbox, you must have one of the following browsers:
● Microsoft Internet Explorer 5.5 or later
● Netscape Navigator 6.23 or later
All pages can be printed from the browser.
To view the hp toolbox
Open the HP toolbox in one of the following ways:
●
On the desktop, double-click the HP toolbox icon
● Double-click the Status Client icon that is located in the system tray, which is at the far
right of the taskbar.
● On the Start menu, point to HP LaserJet, and then select hp Toolbox.
The HP toolbox opens in a Web browser.
Note
10 Chapter 2 Changing the settings by using the hp toolbox or the device control panel ENWW
After you open the URL, you can bookmark it so that you can return to it quickly in the future.
.
The hp toolbox sections
The HP toolbox contains the following sections:
● Status tab
● Fax tab
● Scan to... tab
● Troubleshooting tab
● Documentation tab
Other links
Each page in the HP toolbox contains links to the HP website for device registration and
device support, and links for ordering supplies. You must have Internet access to use any of
these links. If you use a dial-up connection and did not connect when you first opened the HP
toolbox, you must connect before you can view these websites.
Status tab
The Status tab has links to the following main pages:
● Device Status. View device status information. This page indicates device conditions
such as a media jam or an empty input tray. After you correct a problem with the device,
click Refresh to update the device status.
● Set up Status Alerts. Use alerts to configure the device to notify you automatically of
device alerts. From this page you can turn alerts on or off, specify when the device sends
an alert, and select the type of alert (either a pop-up message or a taskbar icon) that you
want to receive. To activate status alert settings, click Apply.
● View Configuration. View settings available for the device. This page also displays any
accessories that have been installed, such as DIMMs. The View Configuration page
displays the same information that is shown on the configuration page.
● Print Info pages. Print the configuration page and other information pages that are
available for the device.
Fax tab
The Fax tab has links to the following main pages:
● Fax Tasks
● Fax Phone Book
● Fax Send Log
● Fax Data Properties
● Fax Reports
● Detailed Fax Settings
Note
ENWW Using the hp toolbox 11
For more information about fax functions and features, see the fax guide.
Scan-to... tab
The Scan-to... tab has links to the following main pages:
● Scan to E-mail or a Folder
● Scan Preferences
Note
You must set up the scan preferences before you can scan from the computer or use the
TO
button on the device control panel.
SCAN
Troubleshooting tab
The Troubleshooting tab has links to various device troubleshooting information, such as how
to clear a media jam; how to resolve print-quality problems; and how to resolve fax, copy, or
scan problems.
Documentation tab
The Documentation tab contains links to the following information sources:
● User Guide. The user guide contains information about using the device, warranty,
specifications, and support. The user guide is available in both HTML and PDF format.
● Late Breaking News. This document contains late-breaking information about the
device. It is available in English only.
12 Chapter 2 Changing the settings by using the hp toolbox or the device control panel ENWW
Using the device control panel
You can also configure settings at the device control panel. This section describes how to
perform the following tasks:
Printing a configuration page
●
Printing a device control panel menu map
●
Restoring the factory-set defaults
●
Changing the device control panel display language
●
Changing the default media size
●
Using the device volume controls
●
Changing print settings
●
Printing a configuration page
You can see which device settings are currently selected by printing a configuration page.
To print a configuration page
1. Press
2. Use the < or the > button to select Reports, and then press
3. Use the < or the > button to select Config report, and then press
The device exits the menu settings and prints the report.
MENU/ENTER
.
MENU/ENTER
.
MENU/ENTER
.
Printing a device control panel menu map
You can see all of your device control panel menu options by printing a device control panel
menu map.
To print a device control panel menu map
1. On the device control panel, press
2. Use the < or the > button to select Reports, and then press
3. Use the < or the > button to select Menu structure, and then press
A menu map prints, showing all of the device control panel menu options.
MENU/ENTER
.
MENU/ENTER
.
MENU/ENTER
.
Restoring the factory-set defaults
Restoring the factory-set defaults returns all of the settings to the factory defaults and clears
the fax header name and phone number. (See the fax guide for information about how to add
your information to the fax header.) This procedure clears fax numbers and names that are
associated with one-touch keys and speed-dial codes, and deletes any pages that are stored
in the memory. The procedure then automatically restarts the device.
ENWW Using the device control panel 13
To restore the factory-set defaults
Note
1. Press
2. Use the < or the > button to select Service, and then press
3. Use the < or the > button to select Restore defaults, press
MENU/ENTER
MENU/ENTER
.
again to confirm your selection.
MENU/ENTER
MENU/ENTER
.
, and then press
The device automatically restarts.
Changing the device control panel display language
Use this procedure to have reports print in, and messages on the the device control panel
display appear in, a language other than the default for your country/region.
The Demo page only prints in English.
To change the device control panel display language
1. Press
2. Use the < or the > button to select Common settings, and then press
3. Use the < or the > button to select Language, and then press
4. Use the < or the > button to select the language that you want.
5. Press
MENU/ENTER
MENU/ENTER
.
to save your selection.
MENU/ENTER
MENU/ENTER
.
.
The device automatically restarts.
Changing the default media size
The media size should be set to the size of media that you normally load in the media input
tray. The device uses this setting for copying, printing reports, printing faxes, and determining
autoreduction for incoming faxes.
To change the default media size
1. Press
2. Use the < or the > button to select Common settings, and then press
3. Use the < or the > button to select Def. paper size, and then press
4. Use the < or the > button until the size of media that you have loaded appears. You can
5. Press
MENU/ENTER
.
select Letter, Legal, or A4.
MENU/ENTER
to save your selection.
MENU/ENTER
MENU/ENTER
.
.
Using the device volume controls
You can control the volume of the following sounds:
● The alarm sound that the device emits when it requires attention, such as when the device
door is open.
● The beeps that are emitted when you press the device control panel buttons.
14 Chapter 2 Changing the settings by using the hp toolbox or the device control panel ENWW
● The phone line sounds for outgoing faxes.
● The ring volume for incoming faxes.
To change the alarm volume
The alarm sounds when the device is presenting an alert or critical error message. The alarm
duration length is either one or three seconds, depending on the type of error.
Note
Note
1. Press
MENU/ENTER
2. Use the < or the > button to select Common settings, and then press
3. Use the < or the > button to select Volume settings, and then press
4. Press
MENU/ENTER
.
to select Alarm volume.
MENU/ENTER
MENU/ENTER
.
5. Use the < or the > button to select Off, Soft, Medium, or Loud.
6. Press
MENU/ENTER
to save your selection.
The factory-set default for the alarm volume is Soft.
To change the volume for the fax
This setting determines the volume of various fax sounds that occur when the device is
sending or receiving fax jobs.
VOLUME
1. Press
2. Press the < or the > button to select Off, Soft, Medium, or Loud.
3. Press
The factory-set default is Soft.
.
MENU/ENTER
to save your selection.
.
Note
To change the ring volume of the fax
The fax ring sounds when the device is initially sending or receiving a call. The ring duration
length depends on the local telecom ring-pattern length.
1. Press
MENU/ENTER
2. Use the < or the > button to select Common settings, and then press
3. Use the < or the > button to select Volume settings, and then press
4. Press the < or the > button once to select Ring volume, and then press
.
MENU/ENTER
MENU/ENTER
MENU/ENTER
.
.
.
5. Use the < or the > button to select Off, Soft, Medium, or Loud.
6. Press
MENU/ENTER
to save your selection.
The factory-set default is Soft.
To change the device control panel key-press volume
The key-press volume controls the sound that is made when a device control panel button is
pressed.
1. Press
MENU/ENTER
2. Use the < or the > button to select Common settings, and then press
.
MENU/ENTER
.
ENWW Using the device control panel 15
3. Use the < or the > button to select Volume settings, and then press
MENU/ENTER
.
Note
4. Use the < or the > button to select Key Press volume, and then press
5. Use the < or the > button to select Off, Soft, Medium, or Loud.
6. Press
MENU/ENTER
to save your selection.
The factory-set default for the device control panel key-press volume is Soft.
MENU/ENTER
.
16 Chapter 2 Changing the settings by using the hp toolbox or the device control panel ENWW
3
Printing
Use the following information to perform printing tasks with the device control panel.
Printing by using manual feed
●
Stopping or canceling a print job
●
Printer drivers
●
Understanding print-quality settings
●
Optimizing print quality for media types
●
Device media specifications
●
Guidelines for using media
●
Selecting media for the automatic document feeder (ADF)
●
Printing on envelopes
●
Printing on transparencies and labels
●
Printing on letterhead and preprinted forms
●
Printing on custom-sized media or card stock
●
Printing on both sides of the media (manual duplexing)
●
Printing multiple pages on a single sheet of media
●
Printing booklets
●
Printing watermarks
●
ENWW 17
Printing by using manual feed
Use manual feed when printing on mixed media (for example, printing on an envelope, then
printing a letter, then an envelope, and so on). Load an envelope in the priority input tray and
load the letterhead in the media input tray.
To print by using manual feed
1. Open the device properties or printer setup (printer driver) in the software program.
2. On the Paper tab or the Paper/Quality tab (the Paper Type/Quality tab for some
Macintosh drivers), select Manual Feed from the Source is: or Paper Source drop-down
list. (For instructions about opening the printer driver from the computer, see
print settings.)
3. Send the print job.
4. After you have changed the setting, wait until Manual feed appears on the device control
panel, and then press
MENU/ENTER
Changing
to print each job.
18 Chapter 3 Printing ENWW
Stopping or canceling a print job
CAUTION
If your print job is currently printing, you can cancel it by pressing
CANCEL
on the device control
panel.
Pressing
CANCEL
clears the job that the device is currently processing. If more than one
process is running (for example, the device is printing a document while receiving a fax),
CANCEL
pressing
clears the process that currently appears on the device control panel.
You can also cancel a print job from a software program or a print queue.
To stop the print job immediately, remove the remaining print media from the device. After
printing stops, use one of the following options:
CANCEL
● Device control panel: To cancel the print job, press and release
on the device
control panel.
● Software program: Typically, a dialog box appears briefly on the computer screen,
allowing you to cancel the print job.
● Windows print queue: If a print job is waiting in a print queue (computer memory) or
print spooler, delete the job there. Go to the Printer screen in Windows 98, Windows Me,
Windows 2000, and Windows XP. Click Start, Settings, and Printers. Double-click the
device icon to open the window, select your print job, and then click Delete.
● Desktop print queue (Macintosh): Open the printer queue by double-clicking the printer
icon in the Finder. Then highlight the print job and click Trash.
ENWW Stopping or canceling a print job 19
Printer drivers
When you installed the device software, you selected one of the following printer drivers:
PCL 6 driver (default driver): Use the PCL 6 driver to take full advantage of the device
features. Unless complete backward compatibility with previous printer control language
(PCL) drivers or older printers is necessary, the PCL 6 driver is recommended.
PCL 5e driver: Use the PCL 5e driver if you need print results to look consistent with those
from older HP LaserJet printers. Certain features (FastRes 1200, ProRes 1200, and 300 dpi)
are not available in this driver. (Do not use the PCL 5e driver that is provided with this device
with older printers.)
PS driver: Use the PostScript® (PS) driver for compatibility with PS needs. Certain features
(manual duplexing, printing booklets, watermarks, and printing more than four pages per
sheet) are not available with this driver.
Note
The device automatically switches between PS emulation and PCL printer languages
depending on the driver that you have selected. The PS emulation emulates Adobe®
PostScript Level 2. For information about gaining access to your printer driver see
print settings.
Changing
Changing print settings
After installation, you can gain access to print settings from the device printer driver or from
another software program. These settings do not affect other users on a network.
Use one of the following methods to change the print settings:
You can also change some of the printer settings through the HP toolbox. For more
information about the HP toolbox, see
To change default settings across all programs (Windows)
Windows 98, Windows Me, and Windows XP Home: From the Start menu, point to
Settings, and then click Printers. Right-click the device icon, and then click Properties. Make
the necessary changes to the settings, and then click OK.
Windows NT 4.0, Windows 2000, and Windows XP Professional: From the Start menu,
point to Settings, and then click Printers. For Windows 2000, right-click the device icon, and
then click Printing Preferences. For Windows NT 4.0, right-click the device icon, and then
click Document Defaults. Make the necessary changes to the settings, and then click OK.
Using the hp toolbox.
Note
The actual steps can vary; these are the most common methods.
To change default settings across all programs (Macintosh)
Macintosh OS 9.1:
1. From the Macintosh desktop, select File, and then select Print Desktop.
2. In the printer group box, select HP All-in-one.
3. Make the necessary changes to the settings.
4. Click the Save Settings option.
5. Click Cancel.
20 Chapter 3 Printing ENWW
Macintosh OS X:
1. Open a document in a text-editing software program.
2. Select File, and then select Print.
3. Make the appropriate changes to the default settings.
4. On the settings options, click Save Custom Setting.
5. To invoke the settings when printing a document, select the Custom option in the Saved
Settings section.
To change settings for a print job (Windows)
On the File menu, click Print. In the Print dialog box, click Properties. Change the settings
that you want to apply for the current print job, and then click OK.
To change settings for a print job (Macintosh)
On the File menu, select Print. Use the Print dialog box to set print options.
Note
The actual steps can vary; these are the most common methods.
ENWW Printer drivers 21
Understanding print-quality settings
Print-quality settings affect how light or dark the print is on the page and the style in which the
graphics are printed. You can also use the print-quality settings to optimize the print quality for a
specific media type. See
You can change the settings in the device properties to accommodate the types of jobs that
you are printing. The following settings are available, depending on the printer driver that you
are using:
● Best Quality (ProRes 1200): This setting produces 1,200-dots-per-inch (dpi) resolution
and provides the best print quality.
● Faster Printing (FastRes 1200): The resolution is rendered differently so that the job can
print faster. This is the default setting.
● 600 dpi
● 300 dpi
● Custom: This setting produces the same resolution as the Faster Printing setting, but you
can change the scale patterns.
● EconoMode (Save Toner): Text is printed with less toner. This setting is useful when you
are printing drafts. You can use this setting independently of other print-quality settings.
Optimizing print quality for media types for more information.
Note
Note
Changing the resolution can change the formatting of your text.
To temporarily change print-quality settings
To change the print-quality settings only for the current software program, open the properties
through the Print Setup menu in the program that you are using to print. See
settings for more information.
Changing print
To change print-quality settings for all future jobs
For Macintosh instructions, see Changing print settings for more information.
For Windows 98, Windows 2000, and Windows Me:
1. In the Windows system tray, click Start, select Settings, and then click Printers.
2. Right-click the device icon.
3. Click Properties (in Windows 2000, you can also click Printing Preferences).
4. Change the settings, and click OK.
For Windows XP:
1. In the Windows system tray, click Start, select Settings, and then click Printers and
Faxes.
2. Right-click the device icon.
3. Click Properties, or click Printing Preferences.
4. Change the settings, and click OK.
22 Chapter 3 Printing ENWW
To use EconoMode (to save toner)
EconoMode is a feature that allows the printer to use less toner per page. Selecting this option
extends the life of the toner supply and reduces the cost per page. However, it also reduces
print quality. The printed image is lighter, but it is adequate for printing drafts or proofs.
Hewlett-Packard does not recommend full-time use of EconoMode. If EconoMode is used
full-time when the average toner coverage is significantly less than five percent, it is possible
that the toner supply will outlast the mechanical parts in the print cartridge. If print quality
begins to degrade under these circumstances, you will need to install a new print cartridge,
even if toner remains in the cartridge.
Note
Note
Not all device features are available for all printer drivers or operating systems. See the device
properties (driver) online Help for information about available features for the driver.
1. To enable EconoMode, open the printer properties (or printing preferences in Windows
2000 and Windows XP). See
2. On the Paper/Quality tab or the Finishing tab (the Paper Type/Quality tab for some
Macintosh drivers), select the EconoMode check box.
See To change print-quality settings for all future jobs for instructions about using the
EconoMode setting for all future print jobs.
Changing print settings for more information.
ENWW Understanding print-quality settings 23
Optimizing print quality for media types
Media-type settings control the temperature of the device fuser. You can change the settings
for the media that you are using to optimize the print quality. The following are the media types
that you can optimize for:
● plain paper
● preprinted paper
● prepunched paper
● letterhead
● transparency
● labels
● bond paper
● recycled paper
● color paper
●
light paper (less than 75 g/m
●
heavy paper (90 to 105 g/m
●
card stock (105 to 176 g/m
2
or 20 lb)
2
or 24 to 28 lb)
2
or 28 to 47 lb)
Note
● envelope
● rough paper
To gain access to the optimizing feature
You can gain access to the optimizing feature on the Paper tab or the Paper/Quality tab in
the device properties (printer driver). For more information, see
Printing speeds might vary depending on the type and size of media used.
You might need to change the setting back to optimize for the type of media on which you
normally print.
Changing print settings.
24 Chapter 3 Printing ENWW
Device media specifications
HP LaserJet devices produce excellent print quality. The device prints on a variety of media,
such as cut-sheet paper (including recycled paper), envelopes, labels, transparencies, and
custom-sized media. Properties such as weight, grain, and moisture content are important
factors affecting device performance and output quality.
The device can use a variety of paper and other print media in accordance with the guidelines
in this user guide. Media that does not meet these guidelines might cause the following
problems:
● poor print quality
● increased media jams
● premature wear on the device, requiring repair
For best results, use only HP-brand paper and print media. Hewlett-Packard Company cannot
recommend the use of other brands. Because they are not HP products, HP cannot influence
or control their quality.
It is possible for media to meet all of the guidelines in this user guide and still not produce
satisfactory results. This might be the result of improper handling, unacceptable temperature
and humidity levels, or other variables over which Hewlett-Packard has no control.
Before you purchase a large quantity of media, make sure that it meets the requirements
specified in this user guide and in the HP LaserJet Printer Family Print Media Guide. (See
Ordering HP parts and accessories for more information about ordering the guidelines.)
Always test media before you purchase a large quantity.
CAUTION
Note
Using media that does not meet Hewlett-Packard specifications might cause problems for the
device, requiring repair. This repair is not covered by the Hewlett-Packard warranty or service
agreements.
For information about supported media sizes, weights, and other specifications, see Print-
media specifications.
ENWW Device media specifications 25
Guidelines for using media
Use the guidelines in this section when selecting and using print media.
Paper
For best results, use conventional paper. Make sure that the paper is of good quality and free
of cuts, nicks, tears, spots, loose particles, dust, wrinkles, voids, and curled or bent edges.
If you are unsure about what type of paper you are loading (such as bond or recycled), check
the label on the package.
Some paper causes print-quality problems, jamming, or damage to the device.
Note
Do not use letterhead that is printed with low-temperature inks, such as those used in some
types of thermography.
Do not use raised letterhead.
The device uses heat and pressure to fuse toner to the media. Make sure that any colored
media or preprinted forms use inks that are compatible with the device temperature (200° C or
392° F for 0.1 second).
Common media problems table
Symptom Problem with media Solution
Poor print quality or toner
adhesion, or problems with
feeding.
Dropouts, jamming, or curl. Media has been stored
Increased gray background
shading.
Excessive curl, or problems with
feeding.
Too moist, too rough, too
smooth, or embossed.
Faulty media lot.
improperly.
The media weight is too heavy. Use lighter media.
Too moist, wrong grain direction,
or short-grain construction.
Try another kind of media
between 100 and 250 Sheffield
and 4 to 6 percent moisture
content.
Store media flat in its moistureproof wrapping.
Use long-grain media.
Print by using the straightthrough media path.
Jamming, or damage to device. Cutouts or perforations. Do not use media with cutouts or
perforations.
Problems with feeding. Ragged edges. Use good-quality media.
Labels
Note
26 Chapter 3 Printing ENWW
For best results, use only HP-brand labels. To order HP supplies, visit http://www.hp.com.
When selecting labels, consider the quality of the following factors:
● Adhesives: The adhesive material should be stable at 200° C (392° F), the device
maximum temperature.
● Arrangement: Use only labels that have no exposed backing between them. Labels can
peel off sheets that have spaces between the labels, causing serious jams.
● Curl: Before printing, labels must lie flat with no more than 13 mm (0.5 inch) of curl in any
direction.
● Condition: Do not use labels that have wrinkles, bubbles, or other indications of
separation. Never use a sheet of labels that has already been run through the device.
Transparencies
Transparencies must be able to withstand 200° C (392° F), the device maximum temperature.
Envelopes
When selecting envelopes, consider the quality of the following factors.
Envelope construction
Envelope construction is critical. Envelope fold lines can vary considerably, not only between
manufacturers, but also within a box from the same manufacturer. Successful printing on
envelopes depends on the quality of the envelopes, which includes the following factors:
●
Weight: The weight of the envelope paper should not exceed 105 g/m
might result.
● Construction: Before printing, envelopes should lie flat with less than 6 mm (0.25 inch)
curl and should not contain air. Envelopes that trap air might cause problems.
● Condition: Make sure that the envelopes are not wrinkled, nicked, or otherwise
damaged.
● Sizes: Supported envelope sizes range from 90 by 160 mm (3.5 by 6.3 inches) to 178 by
254 mm (7 by 10 inches).
2
(28 lb), or jamming
ENWW Guidelines for using media 27
Envelopes with double-side seams
An envelope with double-side-seam construction has vertical seams at both ends of the
envelope rather than diagonal seams. This style is more likely to wrinkle during printing. Make
sure that the seam extends all the way to the corner of the envelope as shown in the following
illustration:
Envelopes with adhesive strips or flaps
Note
Envelopes with a peel-off adhesive strip or with more than one flap that folds over to seal
must use adhesives that are compatible with the heat and pressure in the device (200° C or
392° F). The extra flaps and strips might cause wrinkling, creasing, or jams.
Envelope storage
Proper storage of envelopes contributes to good print quality. You should store envelopes flat.
If air is trapped in an envelope, creating an air bubble, the envelope might wrinkle during
printing.
Card stock and heavy media
You can print on many types of card stock from the input trays, including index cards and
postcards. Some card stock performs better than others because the construction is better
suited for feeding through a laser device.
2
For optimum device performance, do not use media heavier than 157 g/m
is too heavy might cause misfeeds, stacking problems, media jams, poor toner fusing, poor
print quality, or excessive mechanical wear.
You might be able to print on heavier media if you do not fill the input trays to capacity and if
you use media with a smoothness rating of 100 to 180 Sheffield.
(42 lb). Media that
Card stock construction
●
Smoothness: 135 to 157 g/m
of 100 to 180 Sheffield. 60 to 135 g/m
rating of 100 to 250 Sheffield.
● Construction: Card stock should lie flat with less than 5 mm (0.2 inch) of curl.
28 Chapter 3 Printing ENWW
2
(36 to 42 lb) card stock should have a smoothness rating
2
(16 to 36 lb) card stock should have a smoothness
● Condition: Make sure that the card stock is not wrinkled, nicked, or otherwise damaged.
● Sizes: Use card stock that is within the following size ranges only:
● Minimum: 76 by 127 mm (3 by 5 inches)
● Maximum: 216 by 356 mm (8.5 by 14 inches)
Card stock guidelines
● If the card stock curls or jams, print by using the straight-through media path.
● Set margins at least 2 mm (0.08 inch) away from the edges.
ENWW Guidelines for using media 29
Selecting media for the automatic document feeder (ADF)
Use the following guidelines when selecting media for the ADF.
Automatic document feeder (ADF) specifications
●
Input capacity: The ADF holds up to 50 sheets of flat, 60 to 90 g/m
copier-grade paper.
● Media size: Use copier-grade paper that is within the following size ranges only:
● Minimum: 127 by 127 mm (5 by 5 inches)
● Maximum: 215.9 by 381 mm (8.5 by 15 inches)
2
(16 to 24 lb),
Note
Use the flatbed scanner for faxing, copying, and scanning if the media is fragile, thin, or thick.
The flatbed scanner provides the best fax, copy, and scan quality. The ADF is recommended
for paper faxing, copying, and scanning.
30 Chapter 3 Printing ENWW
Printing on envelopes
Use one of the following methods to print on envelopes.
To print on one envelope
●
To print on multiple envelopes
●
To print on one envelope
Use only envelopes that are recommended for laser printers. See Device media specifications
for more information.
Note
Use the priority input tray for printing on one envelope. Use the media input tray for printing on
multiple envelopes.
1. To prevent the envelope from curling as it exits the printer, open the straight-through
output door.
2. Before loading the envelope, slide the media guides outward so that they are slightly
wider than the envelope.
3. If the envelope has a flap that folds along the long edge, place the flap-fold edge to the
left, with the side to be printed on facing up. If the envelope has a flap that folds along the
short edge, feed that edge into the device first, with the side to be printed on facing up.
ENWW Printing on envelopes 31
4. Adjust the media guides to the width of the envelope.
5. For Windows printer drivers, on the Paper tab or the Paper/Quality tab, select Envelope
from the Type is: drop-down list.
For Macintosh printer drivers, on the Paper/Quality tab or the Paper tab (the Paper
Type/Quality tab for some Macintosh drivers), select Envelope as the media type.
Note
Note
Not all device features are available for all printer drivers or operating systems. See the device
properties (driver) online Help for information about the available features for the driver.
6. Print on the envelope.
To print on multiple envelopes
Use only envelopes that are recommended for laser printers. See Device media specifications
for more information.
Use the priority input tray for printing on one envelope. Use the media input tray for printing on
multiple envelopes.
1. To prevent the envelopes from curling as they exit the printer, open the straight-through
output door and remove the priority input tray.
2. Before loading the envelopes, slide the media guides outward so that they are slightly
wider than the envelopes.
32 Chapter 3 Printing ENWW
3. If the envelopes have a flap that folds along the long edge, place the flap-fold edge to the
left, with the side to be printed on facing up. If the envelopes have a flap that folds along
the short edge, feed that edge into the device first, with the side to be printed on facing
up.
4. Adjust the media guides to the length and width of the envelopes.
5. For Windows printer drivers, on the Paper tab or the Paper/Quality tab, select Envelope
from the Type is: drop-down list.
Note
For Macintosh printer drivers, on the Paper/Quality tab or the Paper tab (the Paper
Type/Quality tab for some Macintosh drivers), select Envelope as the media type.
Not all device features are available for all printer drivers or operating systems. See the device
properties (driver) online Help for information about the available features for the driver.
6. Print on the envelopes.
7. Replace the priority input tray.
ENWW Printing on envelopes 33
Printing on transparencies and labels
Use only transparencies and labels that are recommended for use in laser printers, such as
HP transparency film and HP laser-quality labels. See
information.
Device media specifications for more
CAUTION
CAUTION
Inspect the media to make sure that it is not wrinkled or curled and that it does not have any
torn edges or missing labels. Do not send the labels through the device more than once. The
adhesive can damage the device.
To print on transparencies or labels
Be sure to set the correct media type in the device settings (printer driver) as instructed in the
following procedure. The device adjusts the fuser temperature according to the media type
setting. When printing on special media such as transparencies or labels, this adjustment
prevents the fuser from damaging the media as it passes through the device.
1. Open the straight-through output door on the back of the device.
2. Load a single page in the priority input tray or load multiple pages in the media input tray.
Make sure that the top of the media is forward and the side to be printed on (the rough
side of transparencies) is facing up.
3. Adjust the media guides.
34 Chapter 3 Printing ENWW
4. For Windows printer drivers, on the Paper tab or the Paper/Quality tab, select the correct
media type from the Type is: drop-down list.
For Macintosh printer drivers, on the Paper/Quality tab or the Paper tab (the Paper
Type/Quality tab for some Macintosh drivers), select the correct media type.
Note
Not all device features are available for all printer drivers or operating systems. See the device
properties (driver) online Help for information about the available features for the driver.
5. Print the document. Remove the media from the back of the device as it exits to prevent it
from sticking together, and place the printed pages on a flat surface.
ENWW Printing on transparencies and labels 35
Printing on letterhead and preprinted forms
Only use letterhead or preprinted forms that are recommended for use in laser printers, such
as HP laser-quality letterhead and preprinted forms. See
information.
Use these instructions to print documents on letterhead or preprinted forms.
To print on letterhead and preprinted forms
1. Load the media with the top forward and the side to be printed on facing up.
2. Adjust the media guides to fit the width of the media.
3. Print the document.
Device media specifications for more
Note
To print a single-page cover letter on letterhead, followed by a multiple-page document, load
the standard paper in the media input tray first, and then load the letterhead into the priority
input tray. The device automatically prints from the priority input tray first.
36 Chapter 3 Printing ENWW
Printing on custom-sized media or card stock
The device can print on custom-sized media and card stock that is between 76 by 127 mm (3
by 5 inches) and 216 by 356 mm (8.5 by 14 inches) in size. Depending on the media, you can
print up to 10 sheets from the priority input slot. Use the media input tray for more than 10
sheets.
Note
Make sure that the sheets are not stuck together before you load them.
To print on custom-sized media or card stock
1. Open the straight-through output door.
2. Load the media with the narrow side forward and the side to be printed on facing up.
Adjust the side and rear media guides to fit the media.
Note
3. For Windows printer drivers, on the Paper tab or the Paper/Quality tab, click Custom.
Specify the dimensions of the custom-sized media.
For Macintosh printer drivers, on the Paper/Quality tab or the Paper tab (the Paper
Type/Quality tab for some Macintosh drivers), select the custom size option. Specify the
dimensions of the custom-sized media.
Not all device features are available for all printer drivers or operating systems. See the device
properties (driver) online Help for information about the available features for the driver.
4. If printing on card stock, do one of the following:
For Windows printer drivers, on the Paper tab or the Paper/Quality tab, select Cardstock
from the Type is: drop-down list.
For Macintosh printer drivers, on the Paper/Quality tab or the Paper tab (the Paper
Type/Quality tab for some Macintosh drivers), select Cardstock.
5. Print the document.
ENWW Printing on custom-sized media or card stock 37
Printing on both sides of the media (manual duplexing)
To print on both sides of the media (manual duplexing), you must send the media through the
device twice. You can print by using the normal output path or the straight-through media
path. Hewlett-Packard recommends that you use the normal output path for lightweight paper
and use the straight-through media path for any heavy media or media that curls when it is
printed.
See the following topics for more information:
To duplex manually on lightweight media
To duplex manually on heavy media or card stock (straight-through media path)
Note
Note
The printer driver also contains instructions and graphics for manually dupexing.
Manual duplexing can cause the device to become dirty, which reduces print quality. If the
device becomes dirty, see
Cleaning and maintenance for instructions.
To duplex manually on lightweight media
1.
Make sure that the straight-through output door is closed.
2. In the software program, open the device properties (printer driver). For instructions, see
To change settings for a print job (Windows) or To change settings for a print job
(Macintosh).
3. On the Finishing tab (the Paper Type/Quality tab for some Macintosh drivers), select
Print on Both Sides. Make sure that Straight Paper Path is not selected.
If the Print on Both Sides option is dimmed or unavailable, open the device properties
(printer driver). For instructions, see
(Windows) or To change default settings across all programs (Macintosh). On the Device
Settings tab or the Configure tab, select Allow Manual Duplexing, and then click OK.
Repeat steps 2 and 3.
To change default settings across all programs
Not all device features are available for all printer drivers or operating systems. See the device
properties (driver) online Help for information about the available features for the driver.
4. Print the document.
38 Chapter 3 Printing ENWW
5. After side one has been printed, remove the remaining media from the input tray, and set
it aside until after you finish your manual duplexing job.
6. Gather the printed pages, keep the printed side facing down, and straighten the stack.
7. Place the stack of media in the input tray again. Side one should be facing down with the
bottom edge feeding into the device first. Replace the priority input tray.
8. Click OK (on the computer screen), and then wait for side two to print.
To duplex manually on heavy media or card stock (straightthrough media path)
For heavy media, such as card stock, use the straight-through media path.
1. Load the media, and open the straight-through output door on the back of the device.
2. In the software program, open the device properties (printer driver). For instructions, see
To change settings for a print job (Windows) or To change settings for a print job
(Macintosh).
ENWW Printing on both sides of the media (manual duplexing) 39
3. On the Finishing tab (the Paper Type/Quality tab for some Macintosh drivers), select the
option to Print on Both Sides. Make sure that Straight Paper Path is selected.
Note
If the Print on Both Sides option is dimmed or unavailable, open the device properties
(printer driver). For instructions, see
(Windows) or To change default settings across all programs (Macintosh). On the Device
Settings tab or the Configure tab, select Allow Manual Duplexing, and then click OK.
Repeat steps 2 and 3.
Not all device features are available for all printer drivers or operating systems. See the device
properties (driver) online Help for information about the available features for the driver.
4. Print the document.
5. After side one has been printed, remove the remaining media from the input tray and set
it aside until after you finish your manual duplexing job.
To change default settings across all programs
6. Gather the printed pages, turn the printed side down, and straighten the stack before
placing it in the input tray again. Side one should be facing down with the bottom edge
feeding into the device first.
40 Chapter 3 Printing ENWW
7. Replace the priority input tray.
8. Click OK (on the computer screen), and then wait for side two to print.
ENWW Printing on both sides of the media (manual duplexing) 41
Printing multiple pages on a single sheet of media
You can select the number of pages that you want to print on a single sheet of media. If you
choose to print more than one page per sheet, the pages appear smaller and are arranged on
the sheet in the order that they would otherwise be printed. You can specify up to 9 pages per
sheet of media for Macintosh, or up to 16 for Windows.
To print multiple pages on a single sheet (Windows)
1. In the software program, open the device properties (printer driver). See Changing print
settings for instructions.
2. On the Finishing tab under Pages Per Sheet, select the number of pages per sheet that
you want to print. You can print up to 16 pages per sheet.
3. Select the check box for page borders if you want the printed pages to have borders. Use
the drop-down list to select the order in which pages are printed on the sheet.
To print multiple pages on a single sheet (Macintosh)
1. In the General drop-down list, select Layout.
2. In the Pages Per Sheet drop-down list, select the number of pages per sheet to print. You
can print up to nine pages per sheet.
42 Chapter 3 Printing ENWW
Printing booklets
Note
Note
Printing booklets is not supported for Macintosh OS X.
You can print booklets on letter, legal, or A4 print media.
To print booklets
1. Load the print media, and make sure that the straight-through output door is closed.
2. In the software program, open the device properties (printer driver). For instructions, see
To change settings for a print job (Windows) or To change settings for a print job
(Macintosh).
3. On the Finishing tab (the Paper Type/Quality tab for some Macintosh drivers), select
Print on Both Sides. Make sure that Straight Paper Path is not selected.
If the Print on Both Sides option is dimmed or unavailable, open the device properties
(printer driver). For instructions, see
(Windows) or To change default settings across all programs (Macintosh). On the Device
Settings tab or the Configure tab, select Allow Manual Duplexing, and then click OK.
Repeat steps 2 and 3.
To change default settings across all programs
Not all device features are available for all printer drivers or operating systems. See the device
properties (driver) online Help for information about the available features for the driver.
4. Set the number of pages per sheet to two. Select the appropriate binding option, and click
OK.
5. Print the booklet.
6. After side one has been printed, remove the remaining media from the input tray, and set
it aside until your booklet job is complete.
ENWW Printing booklets 43
7. Gather the printed pages, turn the printed side down, and straighten the stack of media.
8. Place the pages from side one in the input tray again. Side one should be facing down
with the bottom edge feeding into the device first.
9. Click OK (on the computer screen), and then wait for side two to print.
10. Fold and staple the pages.
44 Chapter 3 Printing ENWW
Printing watermarks
Note
Printing watermarks is not supported for Macintosh OS X.
You can use the watermark option to print text “underneath” (in the background) of an existing
document. For example, you might want to have large gray letters that spell Draft or
Confidential printed diagonally across the first page or all of the pages of a document.
To use the watermark feature
1. In the software program, open the device properties (printer driver). See Changing print
settings for instructions.
2. On the Effects tab (Windows) or the Watermark/Overlay screen (Macintosh), select the
watermark that you want to print on the document. To print the watermark on only the first
page of the document, select the First Page Only check box.
ENWW Printing watermarks 45
46 Chapter 3 Printing ENWW
4
Copying
Use these instructions to perform copying tasks with your device:
Loading originals to copy
●
Starting a copy job
●
Canceling a copy job
●
Adjusting the copy quality
●
Adjusting the lighter/darker (contrast) setting
●
Reducing or enlarging copies
●
Changing the copy-collation setting
●
Changing the number of copies
●
Copying photos, two-sided originals, or books
●
Note
Many of the functions that are described in this chapter also can be performed by using the HP
toolbox. For instructions about using the HP toolbox, see
Using the hp toolbox.
ENWW 47
Loading originals to copy
Use these instructions to load originals into your device for copying. For the best quality
copies, use the flatbed scanner. See
(ADF) for information about choosing original documents for copying.
To load originals onto the flatbed scanner
1. Make sure that the automatic document feeder (ADF) contains no media.
2. Lift the flatbed scanner cover.
3. Place the original document face-down on the flatbed scanner with the upper, left corner
of the document located in the lower-right corner of the glass.
4. Gently close the lid.
5. The document is ready to be copied.
Selecting media for the automatic document feeder
CAUTION
To prevent damaging the device, do not allow the scanner lid to fall onto the flatbed scanner
surface. Always close the scanner lid when the device is not in use.
48 Chapter 4 Copying ENWW
To load originals into the automatic document feeder (ADF) input tray
Note
ADF capacity is up to 50 sheets of 75 g/m2 (20 lb) media (depending on the thickness of the
media), or until the ADF input tray is full.
The minimum size for media in the ADF is 127 by 127 mm (5 by 5 inches). For smaller sizes
use the flatbed scanner. The maximum size for media in the ADF is 215.9 by 381 mm (8.5 by
15 inches).
1. Make sure that the flatbed scanner contains no media.
2. Close the flatbed scanner cover and put the top end of the original media stack into the
ADF input tray, with the media stack face-up and the first page to be copied on top of the
stack.
3. Slide the media stack into the ADF until the media does not move any farther.
4.
Adjust the media guides until they are snug against the media.
5. The document is now ready to be copied.
CAUTION
ENWW Loading originals to copy 49
To prevent damaging the device, do not use an original that contains correction tape,
correction fluid, or staples.
Starting a copy job
To make copies with your device, use the following instructions.
1. Load your original document onto the flatbed scanner face-down (one page at a time) with
the upper, left corner of the document located in the lower-right corner of the glass.
OR
Load your original document face-up into the automatic document feeder (ADF) input
tray.
2. Press
3. Press
PAPER SIZE
START/COPY
4. Repeat the process for each copy.
For more detailed instructions about loading originals onto the flatbed scanner or into the ADF
input tray, see
Note
If originals are loaded in the ADF input tray and are also on the flatbed scanner, the device
automatically scans from the ADF regardless of whether an original has been placed on the
flatbed scanner.
Canceling a copy job
To cancel a copy job, press
running, pressing
display.
Note
If you cancel a copy job, clear the original document from the flatbed scanner or from the
automatic document feeder (ADF).
to set the copy output size to Letter, Legal, or A4.
on the device control panel to start copying.
Loading originals to copy.
CANCEL
on the device control panel. If more than one process is
CANCEL
clears the process that currently appears on the device control panel
50 Chapter 4 Copying ENWW
Adjusting the copy quality
The factory-set default for copy quality is Text. This setting is the best for items that contain
mostly text.
When making a copy of a photo or graphic, you can select the Photo setting to increase the
quality of your copy, or select the Best Photo setting for the highest photo quality.
If you want to conserve toner, and the copy quality is not as important, select Draft.
To adjust the copy quality for the current job
Note
1. On the device control panel, press
QUALITY
to see the current quality setting for the copy.
2. Use the < or the > button to scroll through the quality setting options.
3. Select a resolution setting, and then press
immediately start the copy job, or press
MENU/ENTER
START/COPY
to save the selection and
to save the selection without starting
the job.
The change in this setting remains active for about two minutes after the copy job has been
completed. During this time, Settings=Custom appears on the device control panel display.
To adjust the default copy quality
1. On the device control panel, press
2. Use the < or the > button to select Copy setup, and then press
3. Press
MENU/ENTER
to select Default Quality.
4. Use the < or the > button to scroll through the choices.
5. Press
MENU/ENTER
to save the selection.
MENU/ENTER
.
MENU/ENTER
.
ENWW Adjusting the copy quality 51
Adjusting the lighter/darker (contrast) setting
The lighter/darker setting affects the lightness or darkness (contrast) of the copy. Use the
following procedure to change the contrast for the current copy job only.
To adjust the lighter/darker setting for the current job
Note
1. On the device control panel, press
LIGHTER/DARKER
to see the current contrast setting.
2. Use the < or the > button to adjust the setting. Move the slider to the left to make the copy
lighter than the original, or move the slider to the right to make the copy darker than the
original.
3. Press
ENTER
START/COPY
to save the selection without starting the job.
to save the selection and immediately start the copy job, or press
MENU
The change in the setting remains active for about two minutes after the copy job has been
completed. During this time, Settings=Custom appears on the device control panel display.
To adjust the default lighter/darker setting
1. On the device control panel, press
2. Use the < or the > button to select Copy setup, and then press
3. Use the < or the > button to select Def. Light/Dark, and then press
4. Use the < or the > button to adjust the setting. Move the slider to the left to make all of the
copies lighter than the original, or move the slider to the right to make all of the copies
darker than the original.
5.
Press
MENU/ENTER
to save the selection.
MENU/ENTER
.
MENU/ENTER
MENU/ENTER
.
.
/
52 Chapter 4 Copying ENWW
Reducing or enlarging copies
The device can reduce copies to as little as 25 percent of the original or enlarge copies to as
much as 400 percent of the original. It can also make the following reductions or enlargements
automatically:
● Original=100%
● Lgl > Ltr=78%
● Lgl > A4=83%
● A4 > Ltr=94%
● Ltr > A4=97%
● Full Page=91%
● Fit to page
● 2 pages/sheet
● 4 pages/sheet
● Custom: 25-400%
Note
Note
When using the Fit to page setting, copy from the flatbed scanner only.
When using the 2 pages/sheet or 4 pages/sheet setting, copy from the automatic document
feeder (ADF) only. Also, after selecting the 2 pages/sheet or 4 pages/sheet option, you must
select the page orientation (portrait or landscape).
To reduce or enlarge copies for the current job
To reduce or enlarge copies for the current job only, use the following instructions.
The change in the setting remains active for about two minutes after the copy job has been
completed. During this time, Settings=Custom appears on the device control panel display.
1. On the device control panel, press
REDUCE/ENLARGE
2. Select the size to which you would like to reduce or enlarge the copies in this job. You can
select Original=100%, Ltr > A4=97%, A4 > Ltr=94%, Lgl > Ltr=78%, Lgl > A4=83%,
Full Page=91%, Fit to page, 2 pages/sheet, 4 pages/sheet, or Custom: 25-400%.
If you select Custom: 25-400%, type a percentage by using the alphanumeric buttons.
If you select 2 pages/sheet or 4 pages/sheet, select the orientation (portrait or
landscape).
3. Press
ENTER
START/COPY
to save the selection without starting the job.
to save the selection and immediately start the copy job, or press
.
MENU
/
Note
You must change the default media size in the media input tray to match the output size, or
part of your copy might be cut off. For instructions, see
Changing the default media size.
ENWW Reducing or enlarging copies 53
To change the default copy size
Note
The default copy size is the size to which copies are normally reduced or enlarged. If you keep
the factory-default size setting of Original=100%, all copies will be the same size as the
original document.
1. Press
MENU/ENTER
2. Use the < or the > button to select Copy setup, and then press
3. Use the < or the > button to select Def. Redu/Enlrg, and then press
.
MENU/ENTER
.
MENU/ENTER
.
4. Use the < or the > button to select the option for how you normally want to reduce or
enlarge copies. You can select Original=100%, Ltr > A4=97%, A4 > Ltr=94%, Lgl >
Ltr=78%, Lgl > A4=83%, Full Page=91%, Fit to page, 2 pages/sheet, 4 pages/sheet,
or Custom: 25-400%.
If you select Custom: 25-400%, type in the percentage of the original size that you
normally want for copies.
If you select 2 pages/sheet or 4 pages/sheet, select the orientation (portrait or
landscape).
5. Press
MENU/ENTER
to save your selection.
54 Chapter 4 Copying ENWW
Changing the copy-collation setting
You can set the device to automatically collate multiple copies into sets. For example, if you
are making two copies of three pages and the automatic collation is on, the pages print in this
order: 1,2,3,1,2,3. If automatic collation is off, the pages print in this order: 1,1,2,2,3,3.
To use the automatic collation, the original document must fit into the memory. If it does not,
the device makes only one copy and a message appears notifying you of the change. If that
happens, use one of the following methods to finish the job:
● Split the job into smaller jobs that contain fewer pages.
● Make only one copy of the document at a time.
● Turn off the automatic collation.
● If using the Best Photo quality setting, try using the Photo setting instead.
The collation setting you select is in effect for all copies until you change the setting.
The collation setting can also be changed from the device software. For instructions about
changing settings from the device software, see
To change the copy-collation setting for the current job
Changing print settings.
Note
Note
To change the copy-collation setting for the current job, press
COLLATION
on the device control
panel.
If the copy-collation setting is On, press
collation setting is Off, press
COLLATION
to turn it On for the current job.
COLLATION
to turn it Off for the current job. If the copy-
The change in the setting remains active for about two minutes after the copy job has been
completed. During this time, Settings=Custom appears on the device control panel display.
To change the default copy-collation setting
1. On the device control panel, press
2. Use the < or the > button to select Copy setup, and then press
3. Press
MENU/ENTER
to select Def. Collation.
4. Use the < or the > button to select On or Off.
5. Press
MENU/ENTER
to save your selection.
The factory-set default for automatic copy collation is On.
MENU/ENTER
.
MENU/ENTER
.
ENWW Changing the copy-collation setting 55
Changing the number of copies
You can choose to have the default number of copies be any number from 1 to 99.
To change the number of copies for the current job
Note
1. On the device control panel, press # OF
COPIES
and use the < or the > button to increase or
decrease the quantity that appears on the device control panel display.
OR
Use the alphanumeric buttons to type the number of copies (between 1 and 99) that you
want to make for your current job.
2. Press
START/COPY
to begin copying your job.
The change in the setting remains active for about two minutes after the copy job has been
completed. During this time, Settings=Custom appears on the device control panel display.
To change the default number of copies
1. On the device control panel, press
2. Use the < or the > button to select Copy setup, and then press
3. Use the < or the > button to select Def. # of copies, and then press
4. Use the alphanumeric buttons to type the number of copies (between 1 and 99) that you
want as the default.
5. Press
MENU/ENTER
to save your selection.
MENU/ENTER
.
MENU/ENTER
.
MENU/ENTER
.
Note
The factory-set default for the number of copies is 1.
56 Chapter 4 Copying ENWW
Copying photos, two-sided originals, or books
To copy a photo
1. Place the photo on the flatbed scanner with the picture-side down and the top, left corner
of the photo in the lower-right corner of the glass.
2. Gently close the lid.
3. You are now ready to copy the photo by using one of the scanning methods. See
Understanding scanning methods for more information.
To copy a multiple-page stack of two-sided originals
1. Load the stack of originals to be copied into the automatic document feeder (ADF) with the
first page facing up, and with the top of the page leading into the ADF.
2. Press
3. Remove the stack from the ADF output tray and reload the stack with the last page facing
START/COPY
up, and with the top of the page leading into the ADF.
. The odd-numbered pages are copied and printed.
ENWW Copying photos, two-sided originals, or books 57
4. Press
START/COPY
. The even-numbered pages are copied and printed.
5. Collate the odd- and even-numbered printed copies.
To copy a book
1. Lift the lid and place the book on the flatbed scanner with the page that you want to copy
at the lower-right corner of the glass.
2. Gently close the lid.
3. Gently press down on the lid to press the book to the flatbed scanner surface.
4. Press
START/COPY
, or use one of the other scanning methods to copy the book. See
Understanding scanning methods for more information.
58 Chapter 4 Copying ENWW
5
Scanning
Use the following instructions to perform scanning tasks:
Loading originals to scan
●
Understanding scanning methods
●
Scanning from the device (Windows)
●
Canceling a scan job
●
Scanning a photo or a book
●
Scanning by using hp LaserJet Scan software (Windows)
●
Scanning from the device and HP Director (Macintosh)
●
Scanning by using TWAIN-compliant and WIA-compliant software
●
Scanning by using OCR
●
Scanner resolution and color
●
ENWW 59
Loading originals to scan
Use these instructions to load originals into the device for scanning. For the best quality
scans, use the flatbed scanner. See
(ADF) for information about choosing original documents for scanning.
Loading originals onto the flatbed scanner
1. Make sure that the automatic document feeder (ADF) is free of media.
2. Lift the flatbed scanner lid.
3. Place the original document face-down on the flatbed scanner with the top, left corner of
the document at the lower-right corner of the glass.
4. Gently close the lid.
5. The document is ready to be scanned.
Selecting media for the automatic document feeder
CAUTION
To prevent damaging the device, do not allow the scanner lid to fall onto the flatbed scanner
surface. Always close the scanner lid when the device is not in use.
60 Chapter 5 Scanning ENWW
Loading originals into the automatic document feeder (ADF) input tray
Note
The ADF capacity is up to 50 sheets of 75 g/m2 (20-lb) media (depending on the thickness of
the media), or fewer sheets if the stack fills the ADF input tray.
The minimum size for media in the ADF is 127 by 127 mm (5 by 5 inches). For smaller sizes,
use the flatbed scanner. The maximum size for media in the ADF is 215.9 mm wide by 381 mm
long (8.5 by 15 inches).
1. Make sure that no media is on the flatbed scanner.
2. Close the flatbed scanner cover and put the top end of the stack of originals into the ADF
input tray, with the media stack face-up and the first page to be scanned on top of the
stack.
3. Slide the stack into the ADF until it does not move any farther.
4.
Adjust the media guides until they are snug against the stack.
5. The originals are now ready to be scanned.
CAUTION
ENWW Loading originals to scan 61
To prevent damaging the device, do not use an original that contains correction tape,
correction fluid, or staples.
Understanding scanning methods
You can scan an item in the following ways.
● Scan from the device: Start scanning directly from the device by using the device
control panel scan buttons. The
(Windows only) or to scan to e-mail. For more information, see
(Windows).
SCAN TO
button can be programmed to scan to a folder
Scanning from the device
Note
Note
● Scan from hp LaserJet Scan software (Windows): Press
START SCAN
on the device
control panel to start the hp LaserJet Scan program. You can also start hp LaserJet Scan
software directly from the computer. For more information, see
Scanning by using hp
LaserJet Scan software (Windows).
HP LaserJet Scan software is not supported for networked connections.
● Scan from HP Director (Macintosh): Insert an original into the automatic document
feeder (ADF) to open the HP Director window. You can also start the HP Director from the
computer by clicking the HP Director Dock alias (OS X only) or desktop alias. For more
information, see
Scanning from the device and HP Director (Macintosh).
● Scan from TWAIN-compliant or WIA-compliant software: For more information, see
Scanning by using TWAIN-compliant and WIA-compliant software.
To learn about and use optical character recognition (OCR) software, install the Readiris
program from the software CD-ROM.
62 Chapter 5 Scanning ENWW
Scanning from the device (Windows)
Note
Note
Note
For information about scanning from the device for Macintosh, see Scanning from the device
and HP Director (Macintosh)
Use the following instructions to scan directly from the device control panel.
For the best scan quality, place your originals directly onto the flatbed scanner, rather than
loading them into the automatic document feeder (ADF) input tray.
The computer that is connected to the device must be turned on.
Programming the device Scan-to button
To program the device
HP toolbox and click the Scan-to... tab. For more information, see the HP toolbox Help.
SCAN TO
button, you must gain access to the device settings. Open the
Scanning to e-mail
To scan to e-mail by using the
To use this feature in Windows, an e-mail recipient must be programmed in the Scan-to...
tab. See
Programming the device Scan-to button. For Macintosh, set up this function from the
Monitor Device tab. See the HP Director online Help.
1. Load the originals that are to be scanned face-up in the automatic document feeder (ADF)
input tray. Adjust the media guides to hold the originals in place.
SCAN TO
button on the device, use the following procedure.
OR
Lift the flatbed scanner lid and load the original that is to be scanned face-down on the
flatbed scanner with the top, left corner of the document at the lower-right corner of the
glass. Gently close the lid.
2. Press
SCAN TO
on the device control panel.
3. Use the < or the > button to select an e-mail recipient.
4. Press
START SCAN
or
MENU/ENTER
. The scanned item is attached to an e-mail message,
which is then sent automatically to the e-mail recipient that you selected in step 3.
Scanning to a folder (Windows only)
To scan to a folder by using the
SCAN TO
button on the device, use the following instructions.
ENWW Scanning from the device (Windows) 63
Note
To use this feature in Windows, a folder must be set up in the Scan-to... tab prior to use. See
Programming the device Scan-to button.
1. Load the originals that are to be scanned face-up in the automatic document feeder (ADF)
input tray, with the top of the document forward, and adjust the media guides.
OR
Lift the flatbed scanner lid and load the original that is to be scanned face-down on the
flatbed scanner with the top, left corner of the document located in the lower-right corner
of the glass. Gently close the lid.
2. Press
SCAN TO
on the device control panel.
3. Use the < or the > button to select a folder.
4. Press
START SCAN
or
MENU/ENTER
. The document is scanned to a file, which is then saved in
the folder that you selected in step 3.
64 Chapter 5 Scanning ENWW
Canceling a scan job
To cancel a scan job, use one of the following procedures.
● Press
● Click the Cancel button in the onscreen dialog box.
If you cancel a scan job, remove the original document from the flatbed scanner or from the
automatic document feeder (ADF) input tray.
CANCEL
on the device control panel.
Note
These procedures vary with Macintosh operating systems.
ENWW Canceling a scan job 65
Scanning a photo or a book
Use the following procedures to scan a photo or a book.
Scanning a photo
1. Place the photo on the flatbed scanner with the picture-side down and the top, left corner
of the photo in the lower-right corner of the glass.
2. Gently close the lid.
3. You are now ready to scan the photo by using one of the scanning methods. See
Understanding scanning methods for more information.
Scanning a book
1. Lift the lid and place the book on the flatbed scanner with the page that you want to scan
at the lower-right corner of the glass.
2. Gently close the lid.
66 Chapter 5 Scanning ENWW
3. Gently press down on the lid to press the book to the flatbed scanner surface.
4. You are now ready to scan the book by using one of the scanning methods. See
Understanding scanning methods for more information.
ENWW Scanning a photo or a book 67
Scanning by using hp LaserJet Scan software (Windows)
Use the HP LaserJet Scan software program to scan an item to any of the following:
● e-mail
● a folder
● another software program that you specify
● the Readiris OCR program, if it is installed on the computer
For more detailed instructions about loading original documents into the automatic document
feeder (ADF), see
Scanning to e-mail
1. Load the originals that are to be scanned face-up in the automatic document feeder (ADF)
input tray. Adjust the media guides to hold the originals in place.
OR
Lift the flatbed scanner lid and load the original that is to be scanned face-down on the
flatbed scanner with the top, left corner of the document at the lower-right corner of the
glass. Gently close the lid.
2. On the computer, click Start, select Hewlett-Packard, select hp LaserJet 3380, and then
select Scan.
Loading originals to scan.
Note
Note
OR
START SCAN
Press
3. In the HP LaserJet Scan dialog box, select Send it through e-mail.
4. Click Settings.
5. Set the scanning options that you want, and then click OK to return to the HP LaserJet
Scan dialog box.
You can save the settings using the Quick Sets option on the General tab. If you then select
the check box after saving a Quick Set, the saved settings will be the default settings the next
time you scan to e-mail.
6. Click Scan. The original is scanned, attached to a new e-mail message, and sent
automatically.
If no e-mail recipient is entered on the E-mail tab, the original is scanned and attached to a
new e-mail message, but is not sent. You can then enter an e-mail recipient, add text or other
attachments, and then send the message.
The options that you set in step 5 are for the current job only, unless you save them as a
Quick Set.
on the device. HP LaserJet Scan software opens on the computer.
68 Chapter 5 Scanning ENWW
To scan to a file
1. Load the originals that are to be scanned face-up in the automatic document feeder (ADF)
input tray. Adjust the media guides to hold the originals in place.
OR
Lift the flatbed scanner lid and load the original that is to be scanned face-down on the
flatbed scanner with the top, left corner of the document at the lower-right corner of the
glass. Gently close the lid.
2. On the computer, click Start, select Hewlett-Packard, select hp LaserJet 3380, and then
select Scan.
OR
Note
START SCAN
Press
3. In the HP LaserJet Scan dialog box, select Send it to a file.
4. Click Settings.
5. Set the scanning options that you want, and then click OK to return to the HP LaserJet
Scan dialog box.
6. Click Scan. If prompted, enter a file name.
The options that you set in step 5 are for the current job only, unless you save them as a
Quick Set.
on the device. HP LaserJet Scan software opens on the computer.
Scanning to another software program
Scanning to another software program allows you to scan to a program that is not TWAINcompliant or WIA-compliant.
1. Load the originals that are to be scanned face-up in the automatic document feeder (ADF)
input tray. Adjust the media guides to hold the originals in place.
OR
Lift the flatbed scanner lid and load the original that is to be scanned face-down on the
flatbed scanner with the top, left corner of the document at the lower-right corner of the
glass. Gently close the lid.
2. On the computer, click Start, select Hewlett-Packard, select hp LaserJet 3380, and then
select Scan.
OR
START SCAN
Press
3. In the HP LaserJet Scan dialog box, select Send it to another software application.
4. Click Settings.
5. Set the options that you want. On the Other Applications tab, click Browse to locate the
program's executable file, which has the file extension ".exe." You can also type the
location of the executable file.
Note
ENWW Scanning by using hp LaserJet Scan software (Windows) 69
You can save the settings using the Quick Sets option on the General tab. If you then select
the check box after saving a Quick Set, the saved settings will be the default settings the next
time you scan to another software program.
6. Select the file type that is supported by this software program.
on the device. HP LaserJet Scan software opens on the computer.
7. Click OK to return to the HP LaserJet Scan dialog box.
8. Click Scan.
Note
Note
The options that you set in step 5 are for the current job only, unless you save them as a
Quick Set.
Scanning to the Readiris OCR software
1. Load the originals that are to be scanned face-up in the automatic document feeder (ADF)
input tray. Adjust the media guides to hold the originals in place.
OR
Lift the flatbed scanner lid and load the original that is to be scanned face-down on the
flatbed scanner with the top, left corner of the document at the lower-right corner of the
glass. Gently close the lid.
2. On the computer, click Start, select Hewlett-Packard, select hp LaserJet 3380, and then
select Scan.
OR
START SCAN
Press
3. In the HP LaserJet Scan dialog box, select Send it to the Readiris OCR software.
4. Click Scan.
Readiris must be installed on the computer before the device can scan to the Readiris OCR
program. The software CD-ROM that came with the device includes the Readiris OCR
program.
on the device. HP LaserJet Scan software opens on the computer.
70 Chapter 5 Scanning ENWW
Scanning from the device and HP Director (Macintosh)
The procedures described in this section are for Macintosh OS X. Procedures for Macintosh
OS Classic might vary.
For more information about tasks and settings described in this section, see the HP Director
online Help.
For more detailed instructions about loading original documents onto the flatbed scanner or
into the automatic document feeder (ADF) input tray, see
Scanning to e-mail
1. Load the originals that are to be scanned face-up in the automatic document feeder (ADF)
input tray. Adjust the media guides to hold the originals in place.
OR
Lift the flatbed scanner lid and load the original that is to be scanned face-down on the
flatbed scanner with the top, left corner of the document at the lower-right corner of the
glass. Gently close the lid.
Loading originals to scan.
Note
2. Press
3. Use the < or the > button to select an e-mail program such as Apple Mail.
4. Press
If you start the scan by clicking Scan to Email in HP Director, the original is scanned to the
default e-mail program.
5. Enter an e-mail recipient, add text or other attachments, and then send the message.
SCAN TO
START SCAN
that you selected in step 3 opens on the computer. A blank e-mail message opens with
the scanned document as an attachment.
on the device control panel.
on the device control panel. The original is scanned. The e-mail program
Scanning to a file
1. Load the originals that are to be scanned face-up in the automatic document feeder (ADF)
input tray. Adjust the media guides to hold the originals in place.
OR
Lift the flatbed scanner lid and load the original that is to be scanned face-down on the
flatbed scanner with the top, left corner of the document at the lower-right corner of the
glass. Gently close the lid.
2. If the device is connected directly to your computer, the HP Director opens after you
insert an item into the ADF input tray.
OR
If you are scanning from the flatbed scanner (or if the HP Director does not automatically
open), double-click the desktop alias for the HP Director.
3. In the HP Director, click HP Scan. A preview scan of the original appears.
4. Click the Save As icon.
5. Enter a name for the file and a file type .
ENWW Scanning from the device and HP Director (Macintosh) 71
6. Click Save. The original is scanned and saved.
7. Click Done to close HP Scan.
Scanning to a software program
To scan to a software program, you scan an item using the program itself. Any TWAINcompliant program can scan an image. If the program you are using is not TWAIN-compliant,
you can save the scanned image to a file and then place, open, or import the file in the
software program. For more information, see
compliant software.
Scanning by using TWAIN-compliant and WIA-
Using page-by-page scanning
Note
For best results, load originals in the automatic document feeder (ADF) input tray, not the
flatbed scanner.
1. Load the originals that are to be scanned face-up in the ADF input tray. Adjust the media
guides to hold the originals in place.
2. If the device is connected directly to your computer, the HP Director opens after you
insert an item into the automatic document feeder ADF input tray. If the HP Director does
not automatically open, double-click the desktop alias for the HP Director.
3. To open the HP Scan dialog box, click the HP Scan button in the HP Director.
4. Specify an image type.
5. Click Scan.
6. After the scan process has finished, click Scan next page.
7. Repeat step 6 for each page of the original.
8. After all of the pages have been scanned, click Send Now!.
OR
Click the Save As icon to save the pages to a file.
72 Chapter 5 Scanning ENWW
Scanning by using TWAIN-compliant and WIA-compliant software
The device is TWAIN-compliant and Windows Imaging Application (WIA)-compliant. The
device works with Windows-based and Macintosh-based programs that support TWAINcompliant or WIA-compliant scanning devices.
Note
Note
If the software program you are using is not TWAIN-compliant or WIA-compliant, see
Scanning to another software program.
Using TWAIN-compliant and WIA-compliant software
While you are in a TWAIN-enabled or WIA-enabled program, you can gain access to the
scanning feature and scan an image directly into the open program. For more information, see
the Help file or the documentation that came with your TWAIN-compliant or WIA-compliant
software program.
Scanning from a TWAIN-enabled program
The Macintosh device software complies with TWAIN version 1.9 requirements.
Generally, a software program is TWAIN-enabled if it has a command such as Acquire, File
Acquire, Scan, Import New Object, Insert from, or Scanner. If you are unsure whether the
program is compliant or you do not know what the command is called, see the software
program Help or documentation.
When scanning from a TWAIN-enabled program, the HP LaserJet Scan software might start
automatically. If HP LaserJet Scan software starts, you can make changes while you are
previewing the image. If the software program does not start automatically, the image goes to
the TWAIN-enabled program immediately.
To scan from a TWAIN-enabled program
Start the scan from within the TWAIN-enabled program. See the software program Help or
documentation for information about the commands and steps to use.
Scanning from a WIA-enabled program (Windows XP only)
WIA is another way to scan an image directly into a software program, such as Microsoft®
Word. WIA uses Microsoft software to scan, instead of HP LaserJet Scan software.
Generally, a software program is WIA-enabled if it has a command such as Picture/From
Scanner or Camera in the Insert or File menu. If you are unsure whether the program is
WIA-enabled, see the software program Help or documentation.
To scan from a WIA-enabled program
Start the scan from within the WIA-enabled program. See the software program Help or
documentation for information about the commands and steps to use.
OR
In the Cameras and Scanner folder, double-click the device icon. This opens the standard
WIA-enabled software program, which enables you to scan to a file.
ENWW Scanning by using TWAIN-compliant and WIA-compliant software 73
Scanning by using OCR
You can use OCR software to import scanned text into your preferred word-processing
program for editing.
Readiris
The software CD-ROM includes the Readiris OCR program. If you want to use the Readiris
program, install it from the software CD-ROM, and then follow the instructions in the online
Help.
74 Chapter 5 Scanning ENWW
Scanner resolution and color
If you are printing a scanned image, and the quality is not what you expected, you might have
selected a resolution or color setting in the scanner software that does not match your needs.
Resolution and color affect the following features of scanned images:
● Image clarity
● Texture of gradations (smooth or rough)
● Scan time
● File size
Resolution is measured in dots per inch (dpi). Color, grayscale, and black and white define the
number of colors possible. You can adjust the scanner hardware resolution to up to 600 dpi.
The software can perform an enhanced resolution up to 9,600 dpi. You can set color and
grayscale at 1 bit (black and white), or at 8 bit (256 levels of gray) to 24 bit (true color).
The resolution and color guidelines table lists simple tips that you can follow to meet your
scanning needs.
Note
Note
Setting the resolution and color to a high value can create large files that take up disk space
and slow the scanning process. Before setting the resolution and color, determine how you are
going to use the scanned image.
The best resolution for color and grayscale images is achieved by scanning from the flatbed
scanner rather than from the automatic document feeder (ADF) input tray.
Resolution and color guidelines
The following table describes the recommended resolution and color settings for different
types of scan jobs.
Intended use Recommended resolution Recommended color settings
Fax 150 dpi ● Black and White
E-mail 150 dpi ● Black and White, if the
image does not require
smooth gradation
● Grayscale, if the image
requires smooth gradation
● Color, if the image is in color
Edit text 300 dpi ● Black and White
Print (graphics or text) 600 dpi for complex graphics, or
if you want to significantly
enlarge the document
300 dpi for normal graphics and
text
150 dpi for photos
● Black and White for text and
line art
● Grayscale for shaded or
colored graphics and
photos
● Color, if the image is in color
ENWW Scanner resolution and color 75
Intended use Recommended resolution Recommended color settings
Display on screen 75 dpi ● Black and White for text
● Grayscale for graphics and
photos
● Color, if the image is in color
Color
You can set the color values to the following settings when scanning.
Setting Recommended use
Color Use this setting for high-quality color photos or
documents in which the color is important.
Black and White Use this setting for text documents.
Grayscale Use this setting when file size is an issue or when
you want a document or photograph to be
scanned quickly.
76 Chapter 5 Scanning ENWW
6
Faxing
For instructions about using the device fax functionality, see the fax guide that came with the
device.
ENWW 77
78 Chapter 6 Faxing ENWW
7
Cleaning and maintenance
Use the following topics to learn about basic cleaning and maintenance tasks:
Cleaning the outside of the device
●
Cleaning the print-cartridge area
●
Cleaning the media path
●
Cleaning the pickup roller
●
Replacing the pickup roller
●
Replacing the device separation pad
●
Installing an ADF
●
Replacing an ADF pickup roller assembly
●
Removing and replacing the device control panel cover
●
ENWW 79
Cleaning the outside of the device
To clean the exterior
Use a soft, damp, lint-free cloth to wipe dust, smudges, and stains off of the exterior of the
device.
To clean the glass
Dirty glass, from fingerprints, smudges, hair, and so on, slows down performance and affects
the accuracy of special features, such as fit-to-page and copy. Use the following procedure to
clean the glass.
1. Turn off the device, unplug the power cord from the electrical socket, and then raise the
lid.
2. Clean the glass by using a soft cloth or sponge that has been moistened with nonabrasive
glass cleaner.
CAUTION
Note
Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon tetrachloride on
any part of the device; these can damage the device. Do not place liquids directly on the
glass. They might seep under it and damage the device.
3. Clean the scanner strip by using a soft cloth or sponge that has been moistened with
nonabrasive glass cleaner.
4. Dry the glass with a chamois or cellulose sponge to prevent spotting.
In certain areas of California, air pollution control regulations restrict the use of
liquid Isopropyl Alcohol (IPA) as a cleaning agent. In those areas of California,
please disregard the previous recommendations and use a dry, lint-free cloth.
The cloth may be moistened with water if desired.
80 Chapter 7 Cleaning and maintenance ENWW
To clean the lid backing
Minor debris can accumulate on the white document lid backing that is located underneath the
device lid. Use the following procedure to clean the lid backing.
1. Turn off the device, unplug the power cord from the electrical socket, and then raise the
lid.
Note
CAUTION
Note
Turn off the power switch.
2. Clean the white document lid backing with a soft cloth or sponge that has been moistened
with a mild soap and warm water.
3. Wash the backing gently to loosen debris; do not scrub the backing.
4. Dry the backing with a chamois or soft cloth.
Do not use paper-based wipes as these might scratch the backing.
5. If this does not clean the backing thoroughly, repeat the previous steps by using isopropyl
alcohol, and then wipe the backing with a damp cloth to remove any residual alcohol.
In certain areas of California, air pollution control regulations restrict the use of
liquid Isopropyl Alcohol (IPA) as a cleaning agent. In those areas of California,
please disregard the previous recommendations and use a dry, lint-free cloth.
The cloth may be moistened with water if desired.
ENWW Cleaning the outside of the device 81
Cleaning the print-cartridge area
You do not need to clean the print-cartridge area often. However, cleaning this area can
improve the quality of your printed sheets. During the printing process, paper, toner, and dust
particles can accumulate inside the device. Over time, this buildup can cause print-quality
problems, such as toner specks or smearing. To correct and prevent these types of problems,
you can clean the print-cartridge area and the media path.
To clean the print-cartridge area
WARNING!
CAUTION
Wait for the device to cool before beginning this procedure.
1. Before cleaning the device, turn the device off and unplug the power cord.
2. Open the print-cartridge door, and remove the print cartridge.
To prevent damage, do not expose the print cartridge to light. Cover the print cartridge, if
necessary. Also, do not touch the black sponge transfer roller inside the device. By doing so,
you can damage the device.
3. Use a dry, lint-free cloth, or an HP toner cloth (part number 5090-3379) to wipe any
residue from the media-path area and the print-cartridge cavity.
82 Chapter 7 Cleaning and maintenance ENWW
4. Replace the print cartridge, and close the print cartridge door.
5. Plug the device in, and turn on the power switch.
Note
CAUTION
Do not spray or use water inside the device.
If toner gets on your clothing or other fabric, wipe off the toner with a dry cloth. Wash the items
in cold water and air-dry them. If toner gets on your hands, wash your hands in cold water.
Hot water or heat from a dryer can set toner into fabric.
ENWW Cleaning the print-cartridge area 83
Cleaning the media path
If you are experiencing toner specks or dots on the printouts, clean the media path.
To clean the media path
1. Press
2. Use the < or the > button to find the Service menu.
3. Press
4. Use the < or the > button to find Cleaning Mode.
5. Press
MENU/ENTER
MENU/ENTER
MENU/ENTER
.
.
.
84 Chapter 7 Cleaning and maintenance ENWW
Cleaning the pickup roller
If the device regularly picks up too many sheets of media or no sheets at all, you might need to
clean or replace the pickup roller. Before replacing the pickup roller, try to clean it. To clean
the pickup roller, follow the instructions below.
To clean the pickup roller
Remove the pickup roller as described in steps 1 through 5 of Replacing the pickup roller.
1. Dampen a lint-free cloth with warm water, and use it to clean the roller.
WARNING!
Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon tetrachloride on
any part of the device; these can damage the device.
2. Using a dry, lint-free cloth, wipe the pickup roller to remove loosened dirt.
3. Allow the pickup roller to dry completely before you reinstall it in the device (see steps 6
through 9 of
Replacing the pickup roller).
ENWW Cleaning the pickup roller 85
Replacing the pickup roller
See Ordering HP parts and accessories to order a new pickup roller.
To replace the pickup roller
CAUTION
CAUTION
Failure to complete this procedure might damage the device.
1. Turn off the device and unplug the power cord. Allow the device to cool.
2. Open the print-cartridge door, and remove the print cartridge.
To prevent damage, do not expose the print cartridge to light. Cover the print cartridge, if
necessary. Also, do not touch the black sponge transfer roller inside the device. Touching the
black sponge roller can damage the device.
3. Find the pickup roller.
4. Release the small, white tabs on either side of the pickup roller, and rotate the pickup
roller toward the front.
86 Chapter 7 Cleaning and maintenance ENWW
5. Gently pull the pickup roller up and out.
6. Position the new or cleaned part in the slot that held the pickup roller previously. See
Cleaning the pickup roller for instructions.
Note
Note
Circular and rectangular pegs on each side prevent you from incorrectly positioning the pickup
roller.
7. Rotate the top of the new pickup roller away from you until both sides snap into place.
Touching the black sponge roller can damage the device.
8. Reinstall the print cartridge, and close the print-cartridge door.
9. Plug the device in, and then turn on the power switch.
ENWW Replacing the pickup roller 87
Replacing the device separation pad
If the input tray feeds more than one sheet at a time, you might need to replace the device
separation pad. Recurring feed problems indicate that the device separation pad is worn. If
your device is under warranty, call customer support. If your device is not under warranty, see
Ordering HP parts and accessories to order a new device separation pad.
Note
Before you replace the separation pad, clean the pickup roller. See Cleaning the pickup roller
for instructions.
To replace the device separation pad
1. Turn off the device and unplug the power cord. Allow the device to cool.
2. Remove the input trays.
Note
3. Find the blue separation pad.
4. To pry the separation pad up from the spring-loaded base, insert a flat-blade screwdriver
in the slot under the separation pad and twist until the tabs are free.
Touching the black sponge roller can damage the device.
88 Chapter 7 Cleaning and maintenance ENWW
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