This guide is a troubleshooting reference used for maintaining
and servicing the notebook. It provides comprehensive
information on identifying notebook features, components, and
spare parts; troubleshooting notebook problems; and performing
notebook disassembly procedures.
Microsoft and Windows are U.S. registered trademarks of Microsoft
Corporation. Intel and Pentium are trademarks or registered trademarks of
Intel Corporation or its subsidiaries in the United States and other
countries. SD Logo is a trademark of its proprietor. Bluetooth is a
trademark owned by its proprietor and used by Hewlett-Packard Company
under license.
The information contained herein is subject to change without notice. The
only warranties for HP products and services are set forth in the express
warranty statements accompanying such products and services. Nothing
herein should be construed as constituting an additional warranty. HP shall
not be liable for technical or editorial errors or omissions contained herein.
Maintenance and Service Guide
HP Compaq nc6000 Business Notebook
Third Edition February 2005
First Edition November 2003
Document Part Number: 335167-003
The HP Compaq nc6000 Business Notebook offers advanced
modularity, a Mobile Intel® Pentium® 4 Processor-M with 64-bit
architecture, an ATI MOBILITY RADEON 9600 graphics
controller with 64 or 32 MB of discrete video memory, and
extensive multimedia support.
HP Compaq nc6000 Business Notebook
Maintenance and Service Guide1–1
Product Description
1.1Models
Notebook models are shown in Tables 1-1 and 1-2.
Table 1 -1
HP Compaq nc6000 Model Naming Conventions
Key
CP180S460YCi10PXXXXXX-XXX
123456789 10
KeyDescriptionOptions
1Brand/Series
designator
2Processor typeP = Mobile Intel Pentium 4 Processor-M
3Processor speed180 = 1.8-GHz
4Display type/
size/resolution
5Hard drive size80 = 80-GB
6Optical drive
designator
7Integrated
communication/
wireless device
8RAM51= 512-MB25 = 25-MB
9Operating systemP = Microsoft®
C = HP nc6000
170 = 1.7-GHz
160 = 1.6-GHz
S = SXGA+
X = XGA
60 = 60-GB
C = CD-ROM drive
Y = DVD+RW/R and
CD-RW combo
drive
G = combination
modem + GB
NIC
N = no modem or
NIC
Windows® XP
Pro
150 = 1.5-GHz
140 = 1.4-GHz
4 = 14.x-in
40 = 40-GB
30 = 30-GB
W = DVD/CD-RW
combo drive
m = 802.11a/b/g +
Bluetooth®
n = no wireless device
2 = Windows 2000
10SKU#
1–2Maintenance and Service Guide
Table 1 -2
HP Compaq nc6000 Models
All HP Compaq nc6000 models feature:
■ Dual Stick (TouchPad and pointing stick) pointing device
■ 8- or 6-cell lithium ion (Li-Ion) battery pack
■ 3-year warranty on parts and labor
Cnc6000P170S460YGm51P
United StatesDQ882A ABA
Cnc6000P170S460WGp51P
AustraliaDS804P ABG
Cnc6000P170S460WGp512
AustraliaDS803P ABG
Cnc6000P170X460DGn51P
Latin AmericaDT486A ABM
Cnc6000P160S460WGj51P
NorwayDJ299A ABN
Product Description
Cnc6000P160X460YGm51P
French CanadaDQ880A ABCUnited StatesDQ880A ABA
Cnc6000P160X460WGm51P
French CanadaDH915U ABCUnited StatesDH915U ABA
Cnc6000P160X460WGb25P
KoreaDT645P AB1
Cnc6000P160X460WGg51P
Brazil
Latin America
Cnc6000P160X440WGd51P
The NetherlandsDJ311S ABH
Maintenance and Service Guide1–3
DT483A AC4
DT483A ABM
United StatesDT483A ABA
Product Description
Table 1 -2
HP Compaq nc6000 Models
Cnc6000P160X440WGj51P
(Continued)
Belgium
Denmark
Europe
France
Germany
Greece
Iceland
Italy
Cnc6000P160X440WGj512
Belgium
Denmark
Europe
France
Germany
Greece
Iceland
Italy
DJ256A UUG
DJ256A ABY
DJ256A ABB
DJ256A ABF
DJ256A ABD
DJ256A AB7
DJ256A A2M
DJ256A ABZ
DJ257A UUG
DJ257A ABY
DJ257A ABB
DJ257A ABF
DJ257A ABD
DJ257A AB7
DJ257A A2M
DJ257A ABZ
The Netherlands
Norway
Portugal
Spain
Sweden
Switzerland
United Kingdom
The Netherlands
Norway
Portugal
Spain
Sweden
Switzerland
United Kingdom
DJ256A ABH
DJ256A ABN
DJ256A AB9
DJ256A ABE
DJ256A AK8
DJ256A UUZ
DJ256A ABU
DJ257A ABH
DJ257A ABN
DJ257A AB9
DJ257A ABE
DJ257A AK8
DJ257A UUZ
DJ257A ABU
1–4Maintenance and Service Guide
Table 1 -2
HP Compaq nc6000 Models
Cnc6000P160X440WGn51P
Asia Pacific
Australia
Belgium
Brazil
Czech Republic
Denmark
Europe International
France
French Canada
Germany
Greece
Hong Kong
Hungary
Iceland
India
Israel
Italy
Japan
Japan - English
Belgium
Brazil
Czech Republic
Denmark
Europe International
France
French Canada
Germany
Greece
Hong Kong
Hungary
Iceland
India
Israel
Italy
Japan
Japan - English
displays with over 16.7 million colors, varying by notebook
model
■ ATI MOBILITY RADEON 9600 graphics controller with 64
or 32 MB of video memory, varying by notebook model
■ 60-, 40-, or 30-GB high-capacity hard drive, varying by
notebook model
■ 256-MB DDR synchronous DRAM (SDRAM) at 333 MHz,
expandable to 2.0 GB
■ Microsoft® Windows® 2000 or Windows XP Pro, varying by
notebook model
■ Full-size Windows 98 keyboard with integrated numeric
keypad
Product Description
■ Dual pointing devices (TouchPad and pointing stick)
■ Integrated Secure Digital (SD) Memory Card flash media slot
■ Support for MultiBay device
■ Integrated 10/100/1000BASE-T Ethernet local area network
(LAN) NIC with RJ-45 connector
■ Integrated wireless support for Bluetooth® LAN and Mini
PCI 802.11a/b/g LAN devices
■ Support for two Type II or one Type III PC Card slots with
support for both 32-bit (CardBus) and 16-bit PC Cards
■ Integrated smart card slot
■ External 65-watt AC adapter with power cord
■ 8- or 6-cell Li-Ion battery pack
Maintenance and Service Guide1–11
Product Description
■ Stereo speakers
■ Support for the following devices in the MultiBay:
❏ 24X Max CD-ROM drive
❏ 24X Max DVD/CD-RW combo drive
❏ 8X Max DVD-ROM drive
❏ DVD+RW/R and CD-RW combo drive
❏ 8-cell Prismatic battery pack
■ Connectors for:
❏ SD Card
❏ Infrared
❏ One Type III PC Card slot
❏ Two Type II PC Card slots
❏ RJ-11 (modem)
❏ RJ-45 network interface card (NIC)
❏ Universal Serial Bus (USB) v. 2.0
❏ S-Video
❏ Parallel
❏ External monitor
❏ DC power
❏ Docking
❏ Microphone
❏ Stereo speaker/headphone
1–12Maintenance and Service Guide
1.3Clearing a Password
If the notebook you are servicing has an unknown password,
follow these steps to clear the password. These steps also
clear CMOS:
1. Prepare the notebook for disassembly (refer to Section
“5.3 Preparing the Notebook for Disassembly” for more
information).
2. Remove the real time clock (RTC) battery (refer to Section
“5.20 RTC Battery”).
3. Wait approximately five minutes.
4. Replace the RTC battery and reassemble the notebook.
5. Connect AC power to the notebook. Do not reinsert any
battery packs at this time.
6. Turn on the notebook.
All passwords and all CMOS settings have been cleared.
1.4Power Management
Product Description
The notebook comes with power management features that
extend battery operating time and conserve power. The notebook
supports the following power management features:
■ Standby
■ Hibernation
■ Customization of settings by the user
■ Hotkeys for setting level of performance
■ Lid switch Standby/resume
■ Power/Standby button
■ Advanced Configuration and Power Management (ACPM)
compliance
Maintenance and Service Guide1–13
Product Description
1.5External Components
The external components on the front and left side of the
notebook are shown below and described in Table 1-3.
Front and Left-Side Components
1–14Maintenance and Service Guide
Product Description
Tabl e 1-3
Front and Left-Side Components
ItemComponentFunction
1Audio line-out jackProduces system sound when connected to
optional powered stereo speakers,
headphones, headset, or television audio.
2Microphone jackConnects an optional monaural
3Hard drive bayHolds the primary hard drive.
4MultiBay device slotHolds a MultiBay device.
5Infrared portProvides wireless communication between
6Mute buttonOn: Mutes the system volume. A light
7Volume control
buttons
8Stereo speakers (2)Produce stereo sound.
9Display release latchOpens the notebook.
microphone.
the notebook and an optional
IrDA-compliant device.
comes on when the button is pushed in and
the sound is muted.
Increase and decrease system volume.
Press the volume up button to increase
sound. Press the volume down button to
decrease sound.
Maintenance and Service Guide1–15
Product Description
The notebook rear panel and right-side components are shown
below and described in Table 1-4.
Rear Panel and Right Side Components
Tabl e 1-4
Rear Panel and Right-Side Components
ItemComponentFunction
1Battery slotHolds the primary battery.
2PC Card eject buttonsRelease PC Card devices from the PC Card
3PC Card slots (2)Support optional Type I, Type II, or Type III
4Secure Digital (SD)
Memory Card slot
5RJ-11 telephone jackConnects a modem cable.
1–16Maintenance and Service Guide
slots.
32-bit (CardBus) or 16-bit PC Cards.
Accepts SD Cards and MultiMedia Cards.
Product Description
Tabl e 1-4
Rear Panel and Right-Side Components
ItemComponentFunction
6Vents (3)Allow airflow to cool internal components.
To prevent overheating, do not
Ä
obstruct vents. Using the notebook
on a soft surface, such as a pillow,
blanket, rug, or thick clothing, may
block airflow.
(Continued)
7Bluetooth
compartment
8Security cable slotAttaches an optional security cable to the
9AC power connectorConnects an AC adapter or an optional
10Serial connectorConnects an optional serial device.
11Parallel connectorConnects an optional parallel device, such
12S-Video connectorConnects an optional S-Video device, such
13External monitor
connector
14RJ-45 network jackConnects a network cable.
15USB connectors (2)Connect USB 1.1- and 2.0-compliant
Holds a Bluetooth wireless device.
notebook.
The purpose of security solutions
✎
is to act as a deterrent. These
solutions do not prevent the
product from being mishandled or
stolen.
Automobile Power Adapter/Charger, or
Aircraft Power Adapter.
as an external diskette drive bay or a
printer.
as a television, VCR, camcorder, overhead
projector, or video capture card.
Connects an optional external monitor or
overhead projector.
devices to the notebook, using a standard
USB cable.
Maintenance and Service Guide1–17
Product Description
The notebook keyboard components are shown below and
described in Table 1-5.
Keyboard Components
1–18Maintenance and Service Guide
Product Description
Tabl e 1-5
Keyboard Components
ItemComponentFunction
1fn keyExecutes frequently used system functions
when pressed in combination with another
key.
2caps lock keyEnables caps lock and turns on the caps
3f1 through f12 function
keys
4num lock keyEnables numeric lock and the internal
5Embedded numeric
keypad
6Cursor control keysMove the cursor around the screen.
7Applications keyDisplays a shortcut menu for items beneath
8Windows logo keyDisplay the Windows Start menu.
lock light.
Perform system and application tasks.
When combined with the fn key, the function
keys f1 and f3 through f12 perform
additional tasks as hotkeys.
keypad.
Standard numeric keypad.
the pointer.
Maintenance and Service Guide1–19
Product Description
The notebook top components are shown below and described in
Table 1-6.
Top Components
Tabl e 1-6
Top Components
ItemComponentFunction
1Num lock lightOn: Num lock is on or the embedded
numeric keypad is enabled.
2Caps lock lightOn: Caps lock is on.
3Scroll lock lightOn: Scroll lock is on.
1–20Maintenance and Service Guide
Tabl e 1-6
Top Components
ItemComponentFunction
(Continued)
Product Description
4Display lid switch*
■ If the notebook is closed while on, turns
off the display.
■ If the notebook is opened while on,
turns on the display.
5Power button*When the notebook is:
■ Off, press and release to turn on the
notebook.
■ In Standby, press and release to exit
Standby.
■ In Hibernation, press and release to exit
Hibernation.
If the system has stopped responding and
Windows shutdown procedures cannot be
used, press and hold for 5 seconds to turn
off the notebook.
6QuickLock buttonDisables the keyboard and pointing device
7Wireless On/Off buttonEnables and disables the integrated
and clears the display.
wireless device(s) on the notebook.
When using the Wireless On/Off
✎
button to enable integrated WLAN
or Bluetooth, first ensure that
WLAN or Bluetooth has been
enabled in the software and that
the wireless on/off light is on
before attempting to make a
connection.
*This table describes default settings. For information about changing the
functions of the display lid switch and power button and about using Standby
and Hibernation, refer to the “Power” chapter in the
Documentation Library CD
Maintenance and Service Guide1–21
.
Software Guide
on the
Product Description
Top Components (Continued)
1–22Maintenance and Service Guide
Tabl e 1-6
Top Components
ItemComponentFunction
(Continued)
Product Description
8Presentation Mode
button
9Pointing stickMoves the pointer and selects or activates
10Left and right pointing
stick buttons
11TouchPadMoves the pointer and selects or activates
12Left and right
TouchPad buttons
13MultiBay lightOn: A device in the MultiBay is being
14Hard drive lightOn: Hard drive in the hard drive bay is being
15Battery lightOn: A battery pack is charging.
16Power/Standby lightOn: Power is turned on.
17Wireless on/off lightOn: An integrated wireless device has been
Alternates between presentation modes.
items on the screen.
Function like the left and right mouse
buttons on an external mouse.
items on the screen.
Function like the left and right buttons on an
external mouse.
accessed.
accessed.
Blinking: A battery pack that is the only
available power source has reached a
low-battery condition. When the battery
reaches a critical low-battery condition, the
battery light begins blinking more quickly.
Blinking: Notebook is in Standby. The
power/Standby light also blinks when a
battery pack that is the only available power
source reaches a critical low-battery
condition. The light goes off when the
system enters Hibernation or shuts down.
enabled.
Maintenance and Service Guide1–23
Product Description
The external components on the bottom of the notebook are
shown below and described in Table 1-7.
Bottom Components
Table 1 -7
Bottom Components
ItemComponentFunction
1Battery bayHolds the primary battery pack.
2Battery release latchReleases a battery pack from the
1–24Maintenance and Service Guide
battery bay.
Product Description
Table 1 -7
Bottom Components
ItemComponentFunction
3Mini PCI compartmentHolds an optional wireless LAN or
(Continued)
ISDN device.
The FCC does not allow
✎
unauthorized Mini PCI
devices to be used in the
notebook. Installing an
unauthorized Mini PCI
device can prevent the
notebook from operating
properly and might result
in a warning message. To
resume proper notebook
operation, remove the
unauthorized device.
Contact the HP Customer
Care Center if a warning
message about the
Mini PCI device displays
in error.
4Intake ventAllows airflow to cool internal
5Docking connectorConnects the notebook to an
6Hard drive bayHolds the internal hard drive.
7Hard drive security screwSecures the hard drive.
8MultiBay release latchReleases the MultiBay device.
9MultiBayHolds the MultiBay device.
Maintenance and Service Guide1–25
components.
To prevent overheating,
Ä
do not obstruct vents.
Using the notebook on a
soft surface, such as a
pillow, blanket, rug, or
thick clothing, may block
airflow.
optional HP Port Replicator.
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