HP 2600, 2600dn Service manual
hp business inkjet 2600/2600dn
1
Tour the Product
table of contents
Tour the Product...........................................................................................................................1
product overview .........................................................................................................................5
unique product features................................................................................................................6
product positioning statement ........................................................................................................7
product placement.......................................................................................................................8
benefits.......................................................................................................................................9
localization ...............................................................................................................................10
the printers................................................................................................................................12
top of the printer........................................................................................................................13
controls.....................................................................................................................................14
rear of the printer.......................................................................................................................15
front of the printer......................................................................................................................16
auto-duplex unit.........................................................................................................................17
specifications.............................................................................................................................18
hardware accessories.................................................................................................................19
overview of user replaceable components.....................................................................................20
compatible hp media types.........................................................................................................21
upgrades..................................................................................................................................22
CREW parts ..............................................................................................................................23
consumable part numbers...........................................................................................................24
printheads.............................................................................................................................24
ink cartridges .........................................................................................................................24
date labels ............................................................................................................................25
value added services .................................................................................................................26
Embedded Web Server (EWS).................................................................................................26
hp instant support web site ......................................................................................................26
education and training...............................................................................................................27
service and support....................................................................................................................28
support..................................................................................................................................28
online support ........................................................................................................................28
telephone support...................................................................................................................28
telephone support......................................................................................................................29
regional repair strategy..............................................................................................................31
warranty period.........................................................................................................................32
repair and warranty information...............................................................................................32
hewlett-packard limited warranty statement...................................................................................33
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table of figures
top of the printer........................................................................................................................13
controls.....................................................................................................................................14
rear of the printer.......................................................................................................................15
front of the printer......................................................................................................................16
auto-duplex unit.........................................................................................................................17
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product overview
• Product positioning: High-performance, wide-format business inkjet designed for
workgroups
• Product features:
• High speed color printing on any media up to 13 inches x 19 inches with
• Robust network solutions with internet capabilities
• Prints a lot more for a lot less
• Product price: US$ 999 (Base) and US$ 1399 (DN)
uncompromised print quality
unique product features
• High-speed color printing:
• Maximum of 15/11ppm draft and maximum of 8/6 ppm normal
• HP PhotoREt III print quality
• Low Total Cost of Ownership (TCO) with 2.2 cents mono cpp and 8.4 cents color
cpp
• Superior network performance with support for:
• HP PCL5C/Postscript 3 emulation
• HP enhanced input/output (EIO) JetDirect (internal)
• Built-in Universal Serial Bus (USB) and parallel ports
• Embedded Web server
• LaserJet compatible office drivers and installer
• Remote printer management using an embedded web server with:
• Remote printer & supplies status
• Remote printer configuration
• Remote printer diagnostic/troubleshooting
• Email/Alerts
• Link to hp instant support
• Usage information, such as amount of ink and number of pages
• Event log
• Ink supplies ordering
• hp business store
• Support for accessories and consumables:
• KCMY high-capacity individual ink cartridges
• Auto-duplex unit for double-sided printing
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product positioning statement
hp's high performance, wide format business inkjet designed for the workgroup
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product placement
hp business inkjet 2600 hp business inkjet
Base Unit Comes with EIO 615N print server and
Part number: C8109A Part number: C8110A
Street price: $ 999 Street price: $ 1399
Placement: worldwide Placement: worldwide (except Japan,
comparison between hp business inkjet 2600 and 2600dn
2600dn
auto-duplex unit
China, and Taiwan)
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benefits
• Support for up to 13x19 inches paper
• Support for PCL5C/PS3 language
• Superior print quality with HP PhotoREt III
• Cost-efficient 4-pen operation
• Superior network performance and manageability
• Embedded Web server for remote printer management and e-services
• Auto-duplex printing
• High-quality and high-speed CAD checkplots
• Support for wide variety of paper
• AutoCAD ADI solutions (over the network)
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localization
Danish, Greek,
Russian, Polish,
• Front Panel
• Packaging
• Manual
• PCL5C/PS3/ADI Driver
Items Europe NA/LAR Asia-
Front Panel WW - English,
Packaging • UGFD/IPAS -
German, French,
Portuguese, Italian,
Dutch, Spanish,
Norwegian, Finnish,
Swedish, Danish,
Czech, Polish, and
Russian
English,
German,
French, Dutch,
Italian,
Portuguese,
Arabic, and
Spanish
• NFSD/GRPC Norwegian,
Finnish,
Swedish,
WW - English,
German, French,
Portuguese, Italian,
Dutch, Spanish,
Norwegian, Finnish,
Swedish, Danish,
Czech, Polish, and
Russian
UFPS - US English,
Euro French,
Portuguese, and
Spanish
Pacific
WW - English,
German, French,
Portuguese,
Italian, Dutch,
Spanish,
Norwegian,
Finnish, Swedish,
Danish, Czech,
Polish, and
Russian
UTCK - US
English,
Traditional
Chinese, and
Korean
and Czech
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Manual • UGFD -
English,
Russian, Polish,
English, Euro
German,
French, and
Dutch
• NFSD Norwegian,
Finnish,
Swedish, and
Danish
• IPAS - Italian,
Spanish,
Portuguese,
and Arabic
• GRPC - Greek,
and Czech
PCL5C/PS3/ADI
Driver
WW - English,
German, French,
Portuguese, Italian,
Dutch, Spanish,
Norwegian, Finnish,
Swedish, Danish,
Czech, Polish, Russian
• U - US English
• UFPS - US
French,
Portuguese,
and Spanish
WW - US English,
German, French,
Portuguese, Italian,
Dutch, Spanish,
Norwegian, Finnish,
Swedish, Danish,
Czech, Polish,
Russian
• U - US
English
• UK - US
English
and
Korean
WW- English,
German, French,
Portuguese,
Italian, Dutch,
Spanish,
Norwegian,
Finnish, Swedish,
Danish, Czech,
Polish, Russian
localization options
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the printers
Dimensio
n
Width 724 mm (28.5 inches) 724 mm (28.5 inches)
Height 283 mm (11.1 inches) 283 mm (11.1 inches)
Depth 568 mm (22.4 inches) 645 mm (25.4 inches)
Weight 18 kg (39.7 lb) 19.5 kg (43 lb)
hp business inkjet
2600
printer comparison
hp
business
inkjet
2600dn
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top of the printer
The components located at the top of the printer are:
1. Top cover - Provides access to the interior components of the printer.
2. Ink cartridge cover - Provides access to ink cartridges.
3. Printhead cover - Provides access to printheads.
4. Printhead access latch - Provides access to install or remove printheads from their
respective color-coded sockets.
5. Hook - Connects to the carriage lock. It must be engaged for the printer to operate.
6. Carriage lock - Secures the printhead access latch.
top of the printer
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controls
controls
The purpose of the LCD control panel:
• Configure printer settings.
• View printer status.
• View printer messages.
• Diagnose printer problems.
Note
Additional menu items can appear in the LCD control panel depending on the hardware
modules installed in the printer.
The components located at the control panel are:
1. MENU - Displays the menu options available in the LCD control panel.
2. ITEM - Displays the menu items within a selected menu. Also moves the cursor within
the VALUE character string.
3. VALUE - Displays the values available for the selected menu item. Also used to input
numbers larger than 9. Use the ITEM key to change or move the cursor to the 10s
and 100s column.
4. SELECT - Selects the value that is currently shown on the LCD display.
5. POWER - Turns the printer off or on.
6. Indicator LED - Indicates the printer status based on the color of the light displayed.
The indicator lights up when a printer is online (green) and blinks when a printer is
printing (green) or when an error occurs on the printer (amber). When the printer
encounters a non-recoverable error, the LED turns off.
7. CANCEL - Cancels the current print job. Press this button only once to cancel a
queued print job.
8. RESUME - Continues a print job that is kept waiting.
9. LCD display - Displays status messages and ink levels in ink cartridges.
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rear of the printer
The components located at the rear of the printer are:
1. USB port - Connect the USB cable to this port.
2. HP PCL 5C/PS3 Card - Install the printer memory.
3. Rear manual feed - Holds a single sheet of paper. It must be removed to install the
auto-duplex unit.
4. Rear manual feed release button - Push the buttons to slide the rear manual feed into
the printer or out of the printer.
5. Power input - Attach the power cord.
6. EIO slot - Install an HP JetDirect print server in this slot (comes by default with the hp
business inkjet 2600dn).
7. Parallel port - Connect the parallel cable to this port.
rear of the printer
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front of the printer
The components located at the front of the printer are:
1. Tray extension lock - Expands the tray to accommodate larger media sizes. Both trays
1 and 2 have tray extension locks.
2. LCD control panel - Configures printer settings and view printer messages.
3. Tray 2 base - Holds tray 2 and supports the printer.
4. Output tray - Collects the printed pages.
5. Tray 1 - Holds up to 150 sheets of paper or 80 transparencies. This is the default tray
for A4.
6. Tray 2 - Holds up to 250 sheets of paper. This is the default tray for A3.
7. Front manual feed - Holds up to 10 sheets of paper or 3 transparencies.
8. Paper guides - Guides the paper into the printer.
front of the printer
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auto-duplex unit
The printer automatically prints on both sides of paper by using a printing accessory called
the auto-duplex unit. The auto-duplex unit is attached at the rear of the printer.
The components of the auto-duplex unit are:
1. Buttons - Press to remove the auto-duplex unit from the printer.
2. Rear cover - Remove to clear a paper jam from the auto-duplex unit.
3. Handles - Press to remove the rear cover from the auto-duplex unit.
auto-duplex unit
Note
The auto-duplex unit is a standard accessory provided with the hp business inkjet 2600dn.
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specifications
Please refer to the datasheet for detailed information.
Datasheet
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hardware accessories
Note
HP recommends the last two part numbers in the above table for any Intel specified laptop memory
of PC-100 SDRAM (64mb/128mb) capacity.
accessories part
numb
er
Auto-duplex unit C8219A US$ 129
HP Jetdirect 615n EIO
(10/100 Base-TX)
HP JD 610N EIO [10/100] J4169A US$ 335
HP JD 610N EIO [TR] J4167A US$ 479
HP JD 600N EIO [10BT] J3110A US$ 249
HP JD 600N EIO [BNC] J3111A US$ 289
HP JD 300X [10/100] J3263A US$ 255
HP JD 500X [TR] J3264A US$ 530
HP JD 500X [10/100] J3265A US$ 336
HP JD 175X [10BT] J6035A US$ 199
HP JD170X [10BT] J3258B US$ 144
64 MB SDRAM, PC-100
module
128MB SDRAM, PC-100
module
HP IEEE-1284 compliant AB parallel cable, 2m
HP IEEE-1284 compliant AB parallel cable, 3m
HP USB A-B, 2m C6518A
J6057A TBD
C2387A
C2388A
C2950A
C2951A
street
price
hardware accessories of hp business inkjet 2600
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overview of user replaceable components
part
name
C8109-67016 Second tray (with base) svc 3%
C8108-67036 Assy - Cleanout Trough SVC 5%
C8108-67044 Assy - Tray Main SVC 10%
C8108-67045 Assy - Output Tray SVC 10%
C4810A HP No. 11 Black Printhead
C4811A HP No. 11 Cyan Printhead
C4812A HP No. 11 Magenta
C4813A HP No. 11 Yellow Printhead
C4844A HP No. 10 Black ink
C4836A HP No. 11 Cyan ink
C4837A HP No. 11 Magenta ink
C4838A HP No. 11 Yellow ink
description relative
replacement rate
Printhead
cartridge
cartridge
cartridge
cartridge
user replaceable components
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compatible hp media types
Please refer to the datasheet for information on:
• Compatible hp media types and details
• Ordering information
Datasheet
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upgrades
model upgrades
Purchase the auto duplex unit (part number C8219A) and the HP Jetdirect card to upgrade
from hp business inkjet 2600 to hp business inkjet 2600dn.
firmware upgrades
The firmware will be 100% flashable throughout the life of the product.
software upgrades
Upgrade the printer software by using the following URL:
http://www.hp.com/support/ hp business inkjet 2600/2600dn
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CREW parts
Assy Door access svc (Top
The parts that can be removed or replaced by the user are called CREW parts. The following
table lists the name and part number of the CREW parts of the hp business inkjet
2600/2600dn:
part name part
Diesel Printer Engine Svc C8109-67001 10%
cover)
Printhead door assy svc C8109-67011 5%
Second tray (with base)
svc
Sella Card Formatter PCA C8109-67018 5%
Filter assy svc C8109-67024 100%
relative
number
C8109-67010 3%
C8109-67016 3%
CREW parts of hp business inkjet 2600/2600dn
replacement rate
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consumable part numbers
printheads
name part
HP No. 11
Black Printhead
HP No. 11
Cyan Printhead
HP No. 11
Magenta
Printhead
HP No. 11
Yellow
Printhead
ink cartridges
nam
e
Black ink
cartridge
HP No. 10
Black ink
cartridge
HP No. 11
Cyan ink
cartridge
HP No. 11
Magenta ink
cartridge
HP No. 11
Yellow ink
cartridge
ink
no.
C4810A 5 cc. ~ $39 ~ $35
C4811A 5 cc. ~ $39 ~ $35
C4812A 5 cc. ~ $39 ~ $35
C4813A 5 cc. ~ $39 ~ $35
consumable part numbers of printheads
part
no.
C4840A 28cc In-Box Only In-Box Only 700
C4844A 69cc $38.99 ~ $34 1750
C4836A 28cc $38.99 ~ $34 1750
C4837A 28cc $38.99 ~ $34 1750
C4838A 28cc $38.99 ~ $34 1750
ink
capacit
y
capacit
y
list
pric
e
(US
$)
list
pric
e
(US
$)
street
price
(US$)
street
price
(US$)
page
s out
consumable part numbers of ink cartridges
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date labels
• Install-by Date - This date is printed on the retail box for both ink cartridges and
printheads. Install the ink cartridges and printheads before the Install-by date for
optimized performance.
• Manufacture Date - This date is printed on the pouch for both ink cartridges and
printheads. The number is in the following format: YYMMDDhhmm. For example, a
printhead manufactured on November 19, 1999 at 1:12 pm has a Manufacture
Date of 9911191312.
• End-of-Warranty Date - This date is printed directly on the ink cartridges and printheads.
It is the date by when the warranty period for the ink cartridges and printheads will
be over.
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value added services
Embedded Web Server (EWS)
The hp business inkjet 2600/2600dn is equipped with an embedded web server that is
actually a remote management tool. Using a standard Web browser, this remote
management tool allows you to do the following:
• View the printer and ink supplies status
• View the usage and event log
• Send alerts notifications
• Configure printer, events, and security information
• Perform printer diagnostics
hp instant support web site
It is a Web site that hosts a set of dynamic Web resources for printers. These resources help in
tracking the status and usage of the printer. In addition, the hp instant support Web site helps
in managing the printer and planning the purchase of consumables.
Access the hp instant support Web site to view the following information:
• Printer usage pattern
• Error alerts
• On-line troubleshooting tips for error alerts
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education and trainin g
available on the Starter
Procedures for using the
troubleshoot the HP
and support information
documentation/training information purpos
e
release notes Includes installation
and the latest printer
information
Includes last minute
changes and software
troubleshooting tips.
reference guide Procedures for setting
up, maintaining, and
troubleshooting the
printer.
setup poster Illustrated setup
information. It is
CD.
Printer Driver Online Help (Windows only)
printer.
HP Jetdirect Print Server Administrator's Guide Procedures for
configuring and
troubleshooting the HP
JetDirect print server.
Embedded Web Server Provides configuration,
status, and diagnostic
information about the
printer.
• http://www.hp.com/support/businessinkjet2600
• http://www.hp.com
Provides the latest
printer software,
product information
To set up the
printer.
To set up the
printer.
To use the printer.
To set up and
JetDirect print
server.
HP Business Inkjet 2600 NPI training Training for authorized
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available for the
printer.
service providers,
bench technicians, call
centers, customer care
centers, customer
engineers, repair
technicians, response
centers, and software
engineers.
education and training available for the printer
To use the printer
and troubleshoot
the printer
problems.
service and support
HP offers various support services to troubleshoot and diagnose printer problems and provides
instructions for service and repair. HP also provides documentation and online and telephone
support for troubleshooting.
support
• Express Exchange or unit exchange by courier assist.
• Support Packs available
• Free repair during the 1-year warranty period
online support
HP provides several resources on the Web for troubleshooting. Access the URL
http://www.hp.com/go/support for help regarding the following parameters:
• Setting up and using the printer
• Downloading printer drivers
• Solving a problem
• Ordering a product
Customers can also find product information on the following Web site:
http://www.hp.com
telephone support
• Available worldwide
• Available free during the warranty period
Representatives at Customer Care Center answer questions regarding the setup,
configuration, installation, and operation of the printer. They also help troubleshoot and
diagnose printer problems and provide instructions for service and repair. Before calling a
Customer Care Center representative, the customer needs to provide information regarding:
• Results of a configuration page
• Brand and model of the computer
• Operating system of the computer
• Printer driver installed
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