Hp 2600 User Manual

HP DeskJet 2600 All-in-One series

Table of contents

1 HP DeskJet 2600 series Help ........................................................................................................................... 1

2 Get started .................................................................................................................................................... 3

Printer parts ........................................................................................................................................................... 4

Control panel features ........................................................................................................................................... 5

Control panel lights and display icons status ....................................................................................................... 8

Print reports from control panel ......................................................................................................................... 10

Load media .......................................................................................................................................................... 11

Change the default paper size detected by printer ............................................................................................. 15

Load an original on the scanner glass ................................................................................................................. 16

Paper basics ......................................................................................................................................................... 17

Open the HP printer software (Windows) ............................................................................................................ 20

Use the HP Smart app to print, scan, and troubleshoot from an iOS, Android, or Windows 10 device ............. 21

Sleep mode .......................................................................................................................................................... 22

Quiet Mode ........................................................................................................................................................... 23

Auto-O ............................................................................................................................................................... 24

3 Print ........................................................................................................................................................... 25

Print documents .................................................................................................................................................. 26

Print photos ......................................................................................................................................................... 28

Print using the HP Smart app .............................................................................................................................. 29

Print envelopes .................................................................................................................................................... 30

Print using the maximum dpi .............................................................................................................................. 31

Print with mobile devices .................................................................................................................................... 33

Tips for print success ........................................................................................................................................... 34

4 Use Web Services ......................................................................................................................................... 37

What are Web Services? ....................................................................................................................................... 38

Set up Web Services ............................................................................................................................................. 39

Print with HP ePrint ............................................................................................................................................. 40

Remove Web Services .......................................................................................................................................... 41

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5 Copy and scan .............................................................................................................................................. 43

Copy documents .................................................................................................................................................. 44

Scan using the HP printer software ..................................................................................................................... 45

Scan using HP Smart ............................................................................................................................................ 49

Scan using Webscan ............................................................................................................................................ 51

Tips for copy and scan success ............................................................................................................................ 52

6 Manage cartridges ....................................................................................................................................... 53

Check estimated ink levels .................................................................................................................................. 54

Order ink supplies ................................................................................................................................................ 55

Replace cartridges ............................................................................................................................................... 56

Use single cartridge mode ................................................................................................................................... 58

Cartridge warranty information .......................................................................................................................... 59

Tips for working with cartridges ......................................................................................................................... 60

7 Connect your printer .................................................................................................................................... 61

Connect your printer to a wireless network with a router .................................................................................. 62

Connect wirelessly to the printer without a router ............................................................................................. 65

Connect your printer by using the HP Smart app ................................................................................................ 68

Wireless settings ................................................................................................................................................. 69

Connect your printer to your computer with a USB cable (non-wireless connection) ....................................... 70

Change from a USB connection to a wireless network ....................................................................................... 71

Advanced printer management tools (for wireless printers) ............................................................................. 72

Tips for setting up and using a wireless printer .................................................................................................. 74

8 Solve a problem ........................................................................................................................................... 75

Jams and paper-feed issues ................................................................................................................................ 76

Cartridge issues ................................................................................................................................................... 81

Printing issues ..................................................................................................................................................... 83

Copy issues .......................................................................................................................................................... 91

Scan issues ........................................................................................................................................................... 92

Network and connection issues .......................................................................................................................... 93

Get help from the HP Smart app ......................................................................................................................... 95

Printer hardware issues ....................................................................................................................................... 96

Control panel error codes and status .................................................................................................................. 97

HP support ......................................................................................................................................................... 101

Appendix A Technical information ................................................................................................................. 103

HP Company notices .......................................................................................................................................... 104

Specications ..................................................................................................................................................... 105

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Regulatory notices ............................................................................................................................................. 107

Environmental product stewardship program .................................................................................................. 114

Index ........................................................................................................................................................... 121

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vi ENWW

1 HP DeskJet 2600 series Help

Learn how to use your HP DeskJet 2600 series.

●

Get started on page 3

●

Print on page 25

●

Use Web Services on page 37

●

Copy and scan on page 43

●

Manage cartridges on page 53

●

Connect your printer on page 61

●

Technical information on page 103

●

Solve a problem on page 75

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2 Chapter 1 HP DeskJet 2600 series Help ENWW

2 Get started

●

Printer parts

●

Control panel features

●

Control panel lights and display icons status

●

Print reports from control panel

●

Load media

●

Change the default paper size detected by printer

●

Load an original on the scanner glass

●

Paper basics

●

Open the HP printer software (Windows)

●

Use the HP Smart app to print, scan, and troubleshoot from an iOS, Android, or Windows 10 device

●

Sleep mode

●

Quiet Mode

●

Auto-O

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Printer parts

1 Paper-width guide

2 Input tray

3 Input tray shield

4 Scanner lid

5 Scanner glass

6 Control panel

7 Cartridge access door

8 Cartridges

9 Output tray

10 Output tray extender (also referred to as the tray extender)

11 Power connection

12 USB port

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Control panel features

Overview of buttons and lights

Feature Description

1 Power button: Turns the printer on or o.

2 Control panel display : Indicates number of copies, wireless status and signal strength, Wi-Fi Direct status,

warnings or errors, and ink levels.

3 Ink Alert light: Indicates low ink or cartridge problems. For more information, see Control panel error codes

and status on page 97.

4 Cancel button: Stops the current operation.

5 Resume button: Resumes a job after a disruption (for example, after loading paper or clearing a paper jam).

Resume light: Indicates the printer is in a warning or error state. For more information, see Control panel

error codes and status on page 97.

6 Wireless button: Turns on or o the printer wireless capabilities.

Wireless light: Indicates whether the printer is connected to a wireless network.

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Feature Description

7 Information button: Prints out a printer information page on its current status.

Information light: If the light is blinking in white and the Wi-Fi Direct icon on the display is blinking fast at the same time, press the Information button to conrm a connection.

8 Start Copy Color button: Starts a color copy job. To increase the number of color copies, press the button

multiple times quickly.

9 Start Copy Black button: Starts a black-and-white copy job. To increase the number of black-and-white

copies, press the button multiple times quickly.

Control panel display icons

Icon Description

Number of copies icon: 1-digit counter showing the number of copies when you are copying

documents. The maximum count is nine.

When the letter E is displayed to the left side of the counter, it indicates the printer is in an error state. For more information, see Control panel error codes and status on page 97.

Error icon: Indicates a warning or an error.

Paper Error icon: Indicates a paper-related error.

Wireless status icons: Show the status of a wireless connection.

The wireless status icons consist of three icons, the Wireless icon ( ), the Wireless Attention icon

( ), and the Signal Bars icon ( ).

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Icon Description

Wi-Fi Direct icon: Indicates the current Wi-Fi Direct status.

●

If the Wi-Fi Direct icon is on, Wi-Fi Direct is on and ready for use.

●

If the Wi-Fi Direct icon is o, Wi-Fi Direct is o. To turn it on, press and hold the Wireless button

( ) and the Resume button ( ) together for three seconds.

●

If the Wi-Fi Direct icon is blinking in sync with the white blinking Information light, the Wi-Fi

Protected Setup (WPS) push button mode is in progress. Press the Information button ( )

within two minutes to connect.

●

If the Wi-Fi Direct icon is blinking fast in sync with the blinking Error icon for three seconds, and then stays on, Wi-Fi Direct has reached the maximum of ve connections.

●

If the Wi-Fi Direct icon is blinking fast in sync with the blinking Error icon for three seconds, and then turns o, Wi-Fi Direct is disabled by your network administrator.

Ink Level icons: The left ink icon shows the estimated ink level of the tri-color cartridge, and the right icon shows the estimated ink level of the black cartridge.

NOTE: Ink level warnings and indicators provide estimates for planning purposes only. When you

receive a low-ink warning message, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace cartridges until the print quality becomes unacceptable.

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Control panel lights and display icons status

Power button light

●

Status Description

On The printer is on.

O The printer is powered o.

Dimmed The printer is in Sleep mode. The printer automatically enters Sleep mode after ve minutes of

inactivity.

Blinking

Blinking fast If the cartridge access door is open, close it. If the cartridge access door is closed and the light

Wireless light and icons

●

The Wireless light next to the Wireless button ( ) and the wireless status icons on the control panel

display work together to indicate the status of a wireless connection.

Status Description

The Wireless light, the Wireless icon, and the Signal Bars icon are on.

The Wireless light and the Wireless status icons are o. The wireless capability of the printer is o. To turn on the

The printer is processing a job. To cancel the job, press the Cancel button ( ).

is blinking fast, the printer is in an error state that you can resolve by following the onscreen messages from the computer. If you do not see any onscreen messages, try printing a document to generate an onscreen message.

The printer is connected to a wireless network.

wireless capability, press the Wireless button ( ).

The Wireless light is blinking, the Wireless icon is on, and the signal bars are cycling.

The Wireless light is blinking, the Wireless icon is on, and the signal bars are blinking together in sync with the Wireless light.

The printer is in the Auto Wireless Connect setup mode through the HP printer software.

The printer is in the Wi-Fi Protected Setup (WPS) progress mode.

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Status Description

The Wireless light blinks fast for three seconds and then turns o. At the same time, the Wireless icon and the Wireless Attention icon on the display blink fast for three seconds and

then turn o.

During the wireless setup, the Wireless light is blinking, the Wireless icon and Wireless Attention icon are on, and the signal bars are cycling.

The Wireless light is blinking, the Wireless icon is on, and the Wireless Attention icon is blinking in sync with the Wireless light.

The wireless capability of the printer is disabled.

Change the wireless settings. For more information, see

Wireless settings on page 69.

There is no wireless signal.

–

Make sure your wireless router or access point is powered on.

–

Move the printer closer to the wireless router.

One of the following might have occurred.

–

The printer has a problem connecting to the wireless network.

–

An error occurs or an overlap session is detected when using WPS.

Press the Wireless button ( ) and the Information button

( ) together to run the wireless test, and then review the

test report for information on how to solve the problem.

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Print reports from control panel

Printer report How to print Description

Printer Information Page

Printer Status Report

Wireless Network Test Report and Network Conguration Page

Wireless Quick Start Guide

Wi-Fi Direct Guide

Web Services Reports

Press the Information button ( ).

Press and hold the Cancel button ( ) for three

seconds.

Press the Wireless button ( ) and the Information

button ( ) at the same time.

Press and hold the Information button ( ) for three

seconds.

Press the Information button ( ) and Resume

button ( ) at the same time.

Press the Information button ( ) and Cancel button

) at the same time.

(

Printer Information Page provides a summary of the printer information and its current status.

Printer Status Report provides the current printer information, cartridge status, or recent events. It can also help troubleshooting printer problems.

Wireless Network Test Report shows the diagnostics results for the status of the wireless network, wireless signal strength, detected networks, and more.

Network Conguration Page shows the network status, hostname, network name, and more.

Wireless Quick Start Guide provides the step-by-step instructions to help you set up the wireless connection.

Wi-Fi Direct Guide provides the instructions to help you set up and use Wi-Fi Direct.

Depending on Web Services status, Web Services Reports provide dierent instructions to help you turn on Web Services, set up Web Services, or x connection issues, and more.

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Load media

Select a paper size to continue.

To load full-size paper

1. Raise the input tray.

. Slide the paper-width guide to the left.

3. Insert a stack of paper into the input tray with the short edge down and the print side up, and slide the

stack of paper down until it stops.

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4. Slide the paper-width guide to the right until it stops at the edge of the paper.

5. Lower the output tray and pull out the output tray extender.

To load small-size paper

1. Raise the input tray.

2. Slide the paper-width guide to the left.

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3. Insert a stack of photo paper into the far-right side of the input tray with the short edge down and the

print side up, and slide the stack of paper down until it stops.

4. Slide the paper-width guide to the right until it stops at the edge of the paper.

5. Lower the output tray and pull out the output tray extender.

To load envelopes

1. Raise the input tray.

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2. Slide the paper-width guide to the left.

3. Insert one or more envelopes into the far-right side of the input tray and slide the stack of envelopes

down until it stops. The side to be printed on should face up.

4. Slide the paper-width guide to the right against the stack of envelopes until it stops.

5. Lower the output tray and pull out the output tray extender.

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Change the default paper size detected by printer

The printer can automatically detect whether the input tray has paper loaded and detect whether the loaded paper is large, small, or medium width. You can change the default large, medium, or small paper size detected by the printer.

To change the default paper size detected by the printer

1. Open the embedded web server (EWS). For more information, see Open the embedded web server

on page 72.

2. Click the Settings tab.

3. In the Preferences section, click Tray and Paper Management, and then select the desired option.

4. Click Apply.

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Load an original on the scanner glass

To load an original on the scanner glass

1. Lift the scanner lid.

2. Load the original print-side down on the right front corner of the scanner glass.

3. Close the scanner lid.

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Paper basics

The printer is designed to work well with most types of oice paper. It is best to test a variety of print paper types before buying large quantities. Use HP paper for optimum print quality. Visit the HP website at

www.hp.com for more information about HP paper.

HP recommends plain papers with the ColorLok logo for printing everyday documents. All papers with the ColorLok logo are independently tested to meet high standards of reliability and print quality, and produce documents with crisp, vivid color, bolder blacks, and that dry faster than ordinary plain papers. Look for papers with the ColorLok logo in a variety of weights and sizes from major paper manufacturers.

This section contains the following topics:

●

Recommended papers for printing

●

Order HP paper supplies

The printer is designed to work well with most types of oice paper. Use HP paper for optimum print quality.

To order HP papers and other supplies, go to www.hp.com . At this time, some portions of the HP website are available in English only.

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HP recommends plain papers with the ColorLok logo for printing and copying of everyday documents. All papers with the ColorLok logo are independently tested to meet high standards of reliability and print quality, and produce documents with crisp, vivid color, bolder blacks and shorter dry-time than ordinary plain papers. Look for papers with the ColorLok logo in a variety of weights and sizes from major paper manufacturers.

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Open the HP printer software (Windows)

After installing the HP printer software, double-click the printer icon on the desktop or do one of the following to open the printer software:

●

Windows 10: From the computer desktop, click Start, select HP from the app list, and then select the icon with the printer name.

●

Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the printer name.

●

Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then select the printer name.

●

Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All Programs, click HP, click the folder for the printer, and then select the icon with the printer name.

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Use the HP Smart app to print, scan, and troubleshoot from an iOS, Android, or Windows 10 device

HP Smart (formerly known as HP All-in-One Printer Remote) helps you to set up, scan, print, share, and manage your HP printer. You can share documents and images through email, text messages, and popular cloud and social media services (such as iCloud, Google Drive, Dropbox, and Facebook). You can also set up new HP printers, as well as monitor and order supplies.

NOTE: The HP Smart app might not be available in all languages. Some features might not be available with

all printer models.

To install the HP Smart app

▲

The HP Smart app is supported on iOS, Android, and Windows 10 devices. To install the app on your device, go to 123.hp.com and follow the onscreen instructions to access your device’s app store.

To open the HP Smart app on a Windows 10 computer

▲

After installing the HP Smart app, from the device desktop, click Start, and then select HP Smart from the app list.

Connect to your printer

▲

Make sure that the printer is turned on and is connected to the same network as your device. Then HP Smart will automatically detect the printer.

Get more information about the HP Smart app

For basic instructions on how to print, scan, and troubleshoot using HP Smart, see Print using the HP Smart

app on page 29, Scan using HP Smart on page 49 and Get help from the HP Smart app on page 95.

For more information about using HP Smart for printing, scanning, accessing printer features, and troubleshooting issues, go to:

●

iOS/Android: www.hp.com/go/hpsmart-help

●

Windows: www.hp.com/go/hpsmartwin-help

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Sleep mode

Power usage is reduced while in Sleep mode.

After initial setup of printer, the printer will enter Sleep mode after 5 minutes of inactivity.

To change the time to Sleep mode

1. Open the embedded web server (EWS). For more information, see Open the embedded web server

on page 72.

2. Click the Settings tab.

3. In the Power Management section, click Energy Save Mode, and select the desired option.

4. Click Apply.

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Quiet Mode

Quiet Mode slows down printing to reduce overall noise without aecting print quality. Quiet Mode only works for printing with Normal print quality on plain paper. To reduce printing noise, turn on Quiet Mode. To print at normal speed, turn Quiet Mode o. Quiet Mode is o by default.

NOTE: In Quiet Mode, if you print on plain paper with the Draft or Best print quality, or if you print photos or

envelopes, the printer works in the same way as when Quiet Mode is o.

To turn Quiet Mode on or o from the printer software (Windows)

1. Open the HP printer software. For more information, see Open the HP printer software (Windows)

on page 20.

2. Click the Quiet Mode tab.

3. Select On or O .

4. Click Save Setting.

To turn Quiet Mode on or o from the printer software (OS X and macOS)

1. Open HP Utility.

NOTE: HP Utility is located in the HP folder in the Applications folder.

2. Select the printer.

3. Click Quiet Mode .

4. Select On or O .

5. Click Apply Now.

To turn Quiet Mode on or o from the embedded web server (EWS)

1. Open the EWS. For more information, see Open the embedded web server on page 72.

2. Click the Settings tab.

3. In the Preferences section, select Quiet Mode, and then select On or O.

4. Click Apply.

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Auto-O

This feature turns the printer o after 2 hours of inactivity to help reduce energy use. Auto-O turns the printer o completely, so you must use the Power button to turn the printer back on. If your printer

supports this energy saving feature, Auto-O is automatically enabled or disabled depending on printer capabilities and connection options. Even when Auto-O is disabled, the printer enters Sleep mode after 5 minutes of inactivity to help reduce energy use.

●

Auto-O is enabled when the printer is turned on, if the printer does not have network or fax capability, or is not using these capabilities.

Auto-O is disabled when a printer’s wireless or Wi-Fi Direct capability is turned on or when a printer with fax, USB, or Ethernet network capability establishes a fax, USB, or Ethernet network connection.

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3 Print

●

Print documents

●

Print photos

●

Print using the HP Smart app

●

Print envelopes

●

Print using the maximum dpi

●

Print with mobile devices

●

Tips for print success

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Print documents

Before printing documents, make sure you have paper loaded in the input tray and the output tray is open. For more information about loading paper, see Load media on page 11.

To print a document (Windows)

1. From your software, select Print.

2. Make sure your printer is selected.

3. Click the button that opens the Properties dialog box.

Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer Properties, Printer, or Preferences.

4. Select the appropriate options on the Printing Shortcuts or Printing Shortcut tab.

To change other print settings, click the other tabs.

For more printing tips, see Printer settings tips on page 35.

NOTE: If you change the paper size, ensure that you have loaded the correct paper in the input tray.

5. Click OK to close the Properties dialog box.

6. Click Print or OK to begin printing.

To print documents (OS X and macOS)

1. From the File menu in your software, choose Print.

2. Make sure your printer is selected.

3. Set the print options.

If you do not see options on the Print dialog, click Show Details.

●

Choose the appropriate paper size in the Paper Size pop-up menu.

NOTE: If you change the paper size, ensure that you have loaded the correct paper.

●

Select the orientation.

●

Enter the scaling percentage.

4. Click Print.

To print on both sides of the page (Windows)

1. From your software, select Print.

2. Make sure your printer is selected.

3. Click the button that opens the Properties dialog box.

Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer Properties, Printer, or Preferences.

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4. On the Printing Shortcuts or Printing Shortcut tab, select the Two-sided (Duplex) Printing shortcut.

To change other print settings, click the other tabs.

For more printing tips, see Printer settings tips on page 35.

NOTE: If you change the paper size, ensure that you have loaded the correct paper in the input tray.

5. After you print the rst side, follow the onscreen instructions to reload the paper, and then click

Continue.

6. Click OK to print.

To print on both sides of the page (OS X and macOS)

1. From the File menu in your software, choose Print.

2. In the Print dialog, choose Paper Handling from the pop-up menu and set Page Order to Normal.

3. Set Pages to Print to Odd Only.

4. Click Print.

5. After all of the odd numbered pages have printed, remove the document from the output tray.

6. Reload the document so that the end that came out of the printer is now going into the printer and the

blank side of the document is facing toward the front of the printer.

7. In the Print dialog, return to the Paper Handling pop-up menu and set the page order to Normal and the

pages to print to Even Only.

8. Click Print.

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Print photos

Before printing photos, make sure you have photo paper loaded in the input tray and the output tray is open. For more information about loading paper, see Load media on page 11.

To print a photo on photo paper (Windows)

1. From your software, select Print.

2. Make sure your printer is selected.

3. Click the button that opens the Properties dialog box.

Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer Properties, Printer, or Preferences.

4. Select the appropriate options on the Printing Shortcuts or Printing Shortcut tab.

To change other print settings, click the other tabs.

For more printing tips, see Printer settings tips on page 35.

NOTE: If you change the paper size, ensure that you have loaded the correct paper in the input tray.

5. Click OK to return to the Properties dialog box.

6. Click OK, and then click Print or OK in the Print dialog box.

NOTE: After the printing is nished, remove unused photo paper from the input tray. Store the photo paper

so it does not start to curl, which could reduce the quality of your printout.

To print a photo from the computer (OS X and macOS)

1. From the File menu in your software, choose Print.

2. Make sure your printer is selected.

3. Set the print options.

If you do not see options on the Print dialog, click Show Details.

●

Choose the appropriate paper size in the Paper Size pop-up menu.

NOTE: If you change the paper size ensure that you have loaded the correct paper.

●

Select the orientation.

4. From the pop-up menu, choose Paper Type/Quality, and then choose the following settings:

●

Paper Type: The appropriate photo paper type

●

Quality: Select the option that provides the best quality or maximum dpi.

●

Click the Color Options disclosure triangle, and then choose the appropriate Photo Fix option.

–

O: applies no changes to the image.

–

On: automatically focuses the image; moderately adjusts image sharpness.

5. Select any other print settings you want, and then click Print.

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Print using the HP Smart app

This section provides basic instructions for using the HP Smart app to print from your Android, iOS, or Windows 10 device. For more information about using the HP Smart app, go to:

●

iOS/Android: www.hp.com/go/hpsmart-help

●

Windows: www.hp.com/go/hpsmartwin-help

To print from a Windows 10 device

1. Load paper in the input tray. For more information, see Load media on page 11.

2. Open HP Smart. For more information, see Use the HP Smart app to print, scan, and troubleshoot from

an iOS, Android, or Windows 10 device on page 21.

3. On the HP Smart Home screen, make sure your printer is selected.

TIP: If you want to select a dierent printer, click or tap the Printer icon on the toolbar at the left side

of the screen, and then select Select a Dierent Printer to view all available printers.

4. At the bottom of the Home screen, click or tap Print.

5. Select Print Photo, locate a photo you want to print, and then click or tap Select Photos to Print.

Select Print Document, locate a PDF document you want to print, and then click or tap Print.

6. Select the appropriate options. To view more settings, click or tap More settings. For more information

about printing settings, see Printer settings tips on page 35.

7. Click or tap Print to begin printing.

To print from an Android or iOS device

1. Open the HP Smart app.

2. Tap the Plus icon if you need to change to a dierent printer, or add a new printer.

3. Tap a printing option (for example, Print Photos or Print Facebook Photos, etc.). You can print photos

and documents from your device, cloud storage, or social media sites.

4. Select the photo or document you want to print.

5. Tap Print.

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Print envelopes

Before printing envelopes, make sure you have envelopes loaded in the input tray and the output tray is open. You can load one or more envelopes into the input tray. Do not use shiny or embossed envelopes or envelopes that have clasps or windows. For more information about loading envelopes, see Load media on page 11.

NOTE: For specic details on how to format text for printing on envelopes, consult the help les in your

word application.

To print an envelope (Windows)

1. From your software, select Print.

2. Make sure your printer is selected.

3. Click the button that opens the Properties dialog box.

Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer Properties, Printer, or Preferences.

4. Select appropriate options from the Paper/Quality and Layout tabs and Advanced Options dialog box.

●

From the Paper type or Media drop-down list, select the appropriate paper type.

●

From the Paper sizes or Paper Size drop-down list, select the appropriate envelope size.

●

Select Portrait or Landscape orientation.

For more printing tips, see Printer settings tips on page 35.

5. Click OK, and then click Print or OK in the Print dialog box.

To print envelopes (OS X and macOS)

1. From the File menu in your software, choose Print.

2. Make sure your printer is selected.

3. Select the appropriate envelope size from the Paper Size pop-up menu.

If you do not see options on the Print dialog, click Show Details.

NOTE: If you change the paper size, ensure that you have loaded the correct paper.

4. From the pop-up menu, choose Paper Type/Quality, and verify the paper type setting is set to Plain

Paper.

5. Click Print.

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Print using the maximum dpi

Use maximum dots per inch (dpi) to print high-quality, sharp images on photo paper.

Printing in maximum dpi takes longer than printing with other settings and requires a large amount of disk space.

For a list of supported print resolutions, visit the product support website at www.support.hp.com.

To print in maximum dpi mode (Windows)

1. From your software, select Print.

2. Make sure your printer is selected.

3. Click the button that opens the Properties dialog box.

Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer Properties, Printer, or Preferences.

4. Select the appropriate options.

Windows 10, Windows 8.1, and Windows 8

●

Click Paper/Quality tab. From the Paper sizes drop-down list, select the appropriate paper size. From the Paper type drop-down list, select the appropriate paper type.

●

Click the Advanced tab. Select Print in Max DPI.

Windows 7, Windows Vista, and Windows XP

●

Click Paper/Quality tab. From the Media drop-down list, select the appropriate paper type.

●

Click the Advanced button. Select the appropriate paper size from the Paper Size drop-down list. In the Printer Features area, select Yes from the Print in Max DPI drop-down list. Then click OK to close the Advanced Options dialog box.

For more printing tips, see Printer settings tips on page 35.

5. Conrm the paper orientation on the Layout tab, and then click OK to print.

To print using maximum dpi (OS X and macOS)

1. From the File menu in your software, choose Print.

2. Make sure your printer is selected.

3. Set the print options.

If you do not see options on the Print dialog, click Show Details.

●

Choose the appropriate paper size in the Paper Size pop-up menu.

NOTE: If you change the paper size ensure that you have loaded the correct paper.

●

Select the orientation.

4. From the pop-up menu, choose Paper Type/Quality, and then choose the following settings:

ENWW Print using the maximum dpi 31

●

Paper Type: The appropriate paper type

●

Quality: Maximum dpi

5. Select any other print settings that you want, and then click Print.

32 Chapter 3 Print ENWW

Print with mobile devices

Print from mobile devices

You can print documents and photos directly from your mobile devices, including iOS, Android, Windows Mobile, Chromebook and Amazon Kindle.

NOTE: You can also use the HP Smart app to print from mobile devices. For more information, see Print

using the HP Smart app on page 29.

To print from mobile devices

1. Make sure your printer is connected to the same network as your mobile device.

TIP: If you want to print without connecting to a router, use Wi-Fi Direct to print from mobile device.

For more information, see Connect wirelessly to the printer without a router on page 65.

2. Enable printing on your mobile device:

●

iOS: Use the Print option from the Share menu ( ).

NOTE: Devices running iOS 4.2 or later have AirPrint preinstalled.

●

Android: Download the HP Print Service Plugin (supported by most Android devices) from the Google Play Store and enable it on your device.

NOTE: Devices running Android 4.4 or later are supported by the HP Print Service Plugin. Devices

running Android 4.3 or earlier can print using the HP ePrint app, available in the Google Play Store.

●

Windows Mobile: Tap Print from the Device menu.

NOTE: If your printer is not listed, you might need to do a one-time setup of the printer using the

Add Printer wizard.

●

Chromebook: Download and install the HP Print for Chrome app from the Chrome Web Store to enable both Wi-Fi and USB printing.

●

Amazon Kindle Fire HD9 and HDX: The rst time you select Print on your device, the HP Print Service Plugin is automatically downloaded to enable mobile printing.

NOTE: For detailed information about enabling printing from your mobile devices, visit the HP Mobile

Printing website ( www.hp.com/go/mobileprinting ). If a local version of this website is not available in your country/region or language, you might be directed to the HP Mobile Printing website in another country/region or language.

3. Make sure the loaded paper matches the paper settings of the printer (see Load media on page 11 for

more information). Accurately setting the paper size for the paper that is loaded enables your mobile device to know what paper size it is printing.

ENWW Print with mobile devices 33

Tips for print success

●

Ink tips

●

Paper loading tips

●

Printer settings tips

To print successfully, the HP cartridges should be functioning properly with suicient ink, the paper should be loaded correctly, and the printer should have the appropriate settings.

Print settings do not apply to copying or scanning.

Ink tips

●

Use original HP cartridges.

●

Install both the black and tri-color cartridges correctly.

For more information, see Replace cartridges on page 56.

●

Check the estimated ink levels in the cartridges to make sure there is suicient ink.

For more information, see Check estimated ink levels on page 54.

●

If the print quality is not acceptable, see Printing issues on page 83 for more information.

NOTE: Original HP cartridges are designed and tested with HP printers and papers to help you easily

produce great results, time after time.

HP cannot guarantee the quality or reliability of non-HP supplies. Product service or repairs required as a result of using a non-HP supply will not be covered under warranty.

If you see a 'Non-HP Cartridge' message displayed from the printer software and you believe you purchased original HP cartridges, go to: www.hp.com/go/anticounterfeit .

Paper loading tips

●

Load a stack of paper (not just one page). All of the paper in the stack should be in the same size and type to avoid a paper jam.

●

Load the paper with side to be printed on facing up.

●

Ensure that paper loaded in the input tray lays at, and the edges are not bent or torn.

●

Adjust the paper-width guide in the input tray to t snugly against all paper. Make sure the paper-width guide does not bend the paper in the input tray.

For more information, see Load media on page 11.

34 Chapter 3 Print ENWW

Printer settings tips

Printer settings tips (Windows)

●

To change default print settings, open the HP printer software, click Print & Scan , and then click Set Preferences. For information how to open the printer software, see Open the HP printer software

(Windows) on page 20.

●

You can use printing shortcuts to save time setting desired printing preferences. A printing shortcut stores the settings that are appropriate for a particular type of job, so that you can set all the options with a single click. To use a shortcut, go to the Printing Shortcuts or Printing Shortcut tab, select the desired shortcut, and then click

To add a new printing shortcut, select an existing shortcut similar to the one you want to create, set the desired printing preferences in the Printing Shortcuts or Printing Shortcut tab, click Save As and enter a name, and then click OK.

To delete a printing shortcut, select it, and then click Delete.

NOTE: You cannot delete the default printing shortcuts.

●

To understand paper and paper tray settings:

–

Paper sizes or Paper Size: Select the paper size you loaded in the input tray.

–

Paper type or Media: Select the paper type you are using.

OK.

●

To understand color or black and white settings:

–

Color: Uses ink from all cartridges for full color prints.

–

Black & White or Black Ink Only: Uses the black ink only for normal or lower quality black and white prints.

–

High Quality Grayscale: Uses ink from both the color and black cartridges to produce a wider range of black and grey tones for high quality black and white prints.

●

To understand print quality settings:

The print quality is measured in print resolution dots per inch (dpi). Higher dpi produces clearer and more detailed prints, but slows print speed and might use more ink.

–

Draft: Lowest dpi typically used when ink levels are low or when high quality prints are not needed.

–

Normal: Suitable for most print jobs.

–

Best: Better dpi than Normal.

–

Print in Max DPI: Highest dpi setting available for print quality.

–

HP Real Life Technologies: This feature smooths and sharpens images and graphics for improved print quality.

●

To understand page and layout settings:

–

Orientation: Select Portrait for vertical prints or Landscape for horizontal prints.

–

Print on Both Sides Manually: Manually ip the pages after one side of the paper prints out so that you can print on both sides of the paper.

ENWW Tips for print success 35

○

Flip on Long Edge: Select it if you want to ip pages by the long edge of the paper when printing on both sides of the paper.

○

Flip on Short Edge: Select it if you want to ip pages by the short edge of the paper when printing on both sides of the paper.

–

Booklet Layout or Booklet: Allows you to print a multiple-page document as a booklet. It places two pages on each side of a sheet that can then be folded into a booklet in half size of the paper.

○

Left binding or Booklet-LeftBinding: The binding side after folded into a booklet appears at the left side. Select this option if your reading habit is from left to right.

○

Right binding or Booklet-RightBinding: The binding side after folded into a booklet appears at the right side. Select this option if your reading habit is from right to left.

–

Page Borders: Allows you to add borders to the pages if you print the document with two or more pages per sheet.

–

Pages per Sheet Layout: Helps you specify the order of the pages if you print the document with more than two pages per sheet.

–

Pages to Print: Allows you to print the odd pages only, print the even pages only, or print all pages.

–

Reverse page order or Page Order: Allows you to print pages from front to back or in reverse order.

Printer settings tips (OS X and macOS)

●

On the Print dialog, use the Paper Size pop-up menu to select the size of paper loaded in the printer.

●

On the Print dialog, choose the Paper Type/Quality pop-up menu and select the appropriate paper type and quality.

●

To print a black and white document using only black ink, choose the Paper Type/Quality from the pop- up menu and choose Grayscale from the Color pop-up menu.

36 Chapter 3 Print ENWW

4 Use Web Services

●

What are Web Services?

●

Set up Web Services

●

Print with HP ePrint

●

Remove Web Services

ENWW 37

What are Web Services?

The printer oers innovative, web-enabled solutions that can help you quickly access the Internet, obtain documents, and print them faster and with less hassle—and all without using a computer.

NOTE: To use these web features, the printer must be connected to the Internet (using wireless

connection). You cannot use these web features if the printer is connected using a USB cable.

HP ePrint

●

HP ePrint is a free service from HP that allows you to print to your HP ePrint-enabled printer anytime, from any location. It's as simple as sending an email to the email address assigned to your printer when you enable Web Services on the printer. No special drivers or software are needed. If you can send an email, you can print from anywhere, using HP ePrint.

Once you have signed up for an account on HP Connected (might not be available in all countries/ regions), you can sign in to view your HP ePrint job status, manage your HP ePrint printer queue, control who can use your printer's HP ePrint email address to print, and get help for HP ePrint.

38 Chapter 4 Use Web Services ENWW

Set up Web Services

Before you set up Web Services, make sure your printer is connected to the Internet using a wireless connection.

To set up Web Services

1. Open the embedded web server (EWS). For more information, see Open the embedded web server

on page 72.

2. Click the Web Services tab.

3. In the Web Services Settings section, click Setup , click Continue, and follow the onscreen instructions

to accept the terms of use.

4. If prompted, choose to allow the printer to check for and install printer updates.

NOTE: If a printer update is available, the printer downloads and installs the update, and then restarts.

Repeat the instructions from step 1 to set up Web Services.

NOTE: If prompted for proxy settings and if your network uses proxy settings, follow the onscreen

instructions to set up a proxy server. If you do not have the proxy details, contact your network administrator or the person who set up the network.

5. When the printer is connected to the server, the printer prints an information page. Follow the

instructions on the information page to nish the setup.

ENWW Set up Web Services 39

Print with HP ePrint

HP ePrint allows you to print to your HP ePrint-enabled printer anytime, from any location.

Before you can use HP ePrint, make sure the printer is connected to an active network providing Internet access.

To print a document using HP ePrint

1. Make sure you have set up Web Services.

For more information, see Set up Web Services on page 39.

Press the Information button ( ) and Cancel button ( ) at the same time to print an information

page, and then nd the email address for your printer from the page.

3. Email your document to the printer.

a. On your computer or mobile device, open your email application.

NOTE: For information about using the email application on your computer or mobile device, see

the documentation provided with the application.

b. Create a new email and attach the document to print.

c. Send the email to the printer email address.

The printer prints the attached document.

NOTE:

●

Enter only the HP ePrint email address in the "To" eld. Do not enter any additional email addresses in the other elds. The HP ePrint server does not accept email print jobs if there are multiple addresses in the "To" eld or any address in the "Cc" eld."

●

The email will be printed once it is received. As with any email, there is no guarantee when or whether it will be received. You can check the print status on HP Connected (might not be available in all countries/regions).

●

Documents printed with HP ePrint may appear dierent from the original. Style, formatting, and

ow may dier from the original document. For documents that need to be printed with a

text higher quality (such as legal documents), we recommend that you print from the software application on your computer, where you will have more control over what your printout looks like.

40 Chapter 4 Use Web Services ENWW

Remove Web Services

To remove Web Services, complete the following steps:

1. Open the embedded web server (EWS). For more information, see Open the embedded web server

on page 72.

2. Click the Web Services tab, and then click Remove Web Services in the Web Services Settings section.

3. Click Remove Web Services.

4. Click Yes to remove Web Services from your printer.

ENWW Remove Web Services 41

42 Chapter 4 Use Web Services ENWW

5 Copy and scan

●

Copy documents

●

Scan using the HP printer software

●

Scan using HP Smart

●

Scan using Webscan

●

Tips for copy and scan success

ENWW 43

Copy documents

To copy documents

1. Load paper in the input tray.

For information about how to load paper, see Load media on page 11.

2. Load the original print side down on the right front corner of the scanner glass.

For more information, see Load an original on the scanner glass on page 16.

Press either the Start Copy Black button ( ) or the Start Copy Color button ( ) to make a copy.

Copying will start two seconds after the last button press.

TIP: You can increase the number of copies by pressing the button multiple times.

44 Chapter 5 Copy and scan ENWW

Scan using the HP printer software

●

Scan to a computer

●

Create a new scan shortcut (Windows)

●

Change scan settings (Windows)

Scan to a computer

Before scanning to a computer, make sure you have already installed the HP recommended printer software. The printer and computer must be connected and turned on.

To scan a document or photo to a le (Windows)

1. Load the original print side down on the right front corner of the scanner glass.

2. Double-click the printer icon on the desktop or do one of the following to open the printer software:

●

Windows 10: From the computer desktop, click Start, select HP from the app list, and then select the icon with the printer name.

●

Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the printer name.

●

Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then select the printer name.

●

Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All Programs, click HP, click the folder for the printer, and then select the icon with the printer name.

3. In the printer software, click Scan , and then click Scan a Document or Photo .

4. Select the type of scan you want and then click Scan .

●

Choose Save as PDF to save the document (or photo) as a PDF le.

●

Choose Save as JPEG to save the photo (or document) as an image le.

NOTE: The initial screen allows you to review and modify basic settings. Click the More link at the top

right corner of the Scan dialog to review and modify detailed settings.

For more information, see Change scan settings (Windows) on page 47.

If Show Viewer After Scan is selected, you can make adjustments to the scanned image in the preview screen.

To scan a document or photo to email (Windows)

1. Load the original print side down on the right front corner of the scanner glass.

2. Double-click the printer icon on the desktop or do one of the following to open the printer software:

●

Windows 10: From the computer desktop, click Start, select HP from the app list, and then select the icon with the printer name.

●

Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the printer name.

ENWW Scan using the HP printer software 45

●

Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then select the printer name.

●

Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All Programs, click HP, click the folder for the printer, and then select the icon with the printer name.

3. In the printer software, click Scan , and then click Scan a Document or Photo .

4. Select the type of scan you want and then click Scan .

Choose Email as PDF or Email as JPEG to open your email software with the scanned le as an attachment.

NOTE: Click the More link at the top right corner of the Scan dialog to review and modify settings for

any scan.

For more information, see Change scan settings (Windows) on page 47.

If Show Viewer After Scan is selected, you can make adjustments to the scanned image in the preview screen.

To scan an original from HP printer software (OS X and macOS)

1. Open HP Easy Scan.

HP Easy Scan is located in the Applications folder.

2. Choose the type of scan prole you want.

3. Click Scan.

Create a new scan shortcut (Windows)

You can create your own scan shortcut to make scanning easier. For example, you might want to regularly scan and save photos in PNG format, rather than JPEG.

1. Load the original print side down on the right front corner of the scanner glass.

2. Double-click the printer icon on the desktop or do one of the following to open the printer software:

●

Windows 10: From the computer desktop, click Start, select HP from the app list, and then select the icon with the printer name.

●

Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the printer name.

●

Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then select the printer name.

●

Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All Programs, click HP, click the folder for the printer, and then select the icon with the printer name.

3. In the printer software, click Scan , and then click Scan a Document or Photo .

4. Click Create New Scan Shortcut .

46 Chapter 5 Copy and scan ENWW

5. Enter a descriptive name, choose an existing shortcut on which to base your new shortcut, and then click

Create .

For example, if you are creating a new shortcut for photos, choose either Save as JPEG or Email as JPEG . This makes available the options for working with graphics when scanning.

6. Change the settings for your new shortcut to meet your needs, and then click the save icon to the right

of the shortcut.

NOTE: Click the More link at the top right corner of the Scan dialog to review and modify settings for

any scan.

For more information, see Change scan settings (Windows) on page 47.

Change scan settings (Windows)

You can modify any of the scan settings either for a singular use or save the changes to use permanently. These settings include options such as page size and orientation, scan resolution, contrast, and the folder location for saved scans.

1. Load the original print side down on the right front corner of the scanner glass.

2. Double-click the printer icon on the desktop or do one of the following to open the printer software:

●

Windows 10: From the computer desktop, click Start, select HP from the app list, and then select the icon with the printer name.

●

Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the printer name.

●

Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then select the printer name.

●

Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All Programs, click HP, click the folder for the printer, and then select the icon with the printer name.

3. In the printer software, click Scan , and then click Scan a Document or Photo .

4. Click the More link in the top right corner of the HP Scan dialog.

The detailed settings pane appears on the right. The left column summarizes the current settings for each section. The right column allows you to change the settings in the highlighted section.

5. Click each section at the left of the detailed settings pane to review the settings in that section.

You can review and change most settings using drop-down menus.

Some settings allow greater exibility by displaying a new pane. These are indicated by a + (plus sign) at the right of the setting. You must either accept or cancel any changes on this pane to return to the detailed settings pane.

6. When you have nished changing settings, do one of the following.

●

Click Scan . You are prompted to save or reject the changes to the shortcut after the scan is

nished.

●

Click the save icon to the right of the shortcut, and then click Scan .

ENWW Scan using the HP printer software 47

Go online to learn more about using the HP Scan software. Learn how to:

●

customize scan settings, such as image le type, scan resolution, and contrast levels.

●

preview and adjust images before scanning.

48 Chapter 5 Copy and scan ENWW

Scan using HP Smart

You can use the HP Smart app to scan documents or photos from the printer's scanner, and you can also scan using your device camera. HP Smart includes editing tools that allow you to adjust the scanned image before saving or sharing. You can print, save your scans locally or in cloud storage, and share them via email, SMS, Facebook, Instagram, etc. To scan with HP Smart, follow the instructions provided in the appropriate section below, depending on the type of device you are using.

●

Scan from a Windows 10 device

●

Scan from an Android or iOS device

This section provides basic instructions for using the HP Smart app to scan from your Android, iOS, or Windows 10 device. For more information about using the HP Smart app, go to:

●

iOS/Android: www.hp.com/go/hpsmart-help

●

Windows: www.hp.com/go/hpsmartwin-help

Scan from a Windows 10 device

To scan a document or photo using the printer scanner

1. Load the original print side down on the right front corner of the scanner glass.

2. Open HP Smart. For more information, see Use the HP Smart app to print, scan, and troubleshoot from

an iOS, Android, or Windows 10 device on page 21.

3. Select Scan, and then select Scanner.

4. Click or tap the Settings icon to modify the basic settings.

NOTE: Be sure to select the correct input source if your printer supports scan from both the document

feeder and scanner glass.

5. Click or tap the Preview icon to preview and adjust the image if necessary.

6. Click or tap the Scan icon.

7. Make other adjustments if necessary:

●

Click or tap Add to add more documents or photos.

●

Click or tap Edit to rotate or crop the document or image, or adjust its contrast, brightness, saturation, or angle.

8. Select the le type you want, and then click or tap the Save icon to save it or click or tap the Share icon

to share it with others.

To scan a document or photo using the device camera

If your device has a camera, you can use the HP Smart app to scan a printed document or photo with the device camera. You can then use HP Smart to edit, save, print or share the image.

1. Open HP Smart. For more information, see Use the HP Smart app to print, scan, and troubleshoot from

an iOS, Android, or Windows 10 device on page 21.

2. Select Scan, and then select Camera.

ENWW Scan using HP Smart 49

3. Put a document or photo in front of the camera, and then click or tap the round button at the bottom of

the screen to take an image.

4. Adjust boundaries if needed. Click or tap the Apply icon.

5. Make other adjustments if necessary:

●

Click or tap Add to add more documents or photos.

●

Click or tap Edit to rotate or crop the document or image, or adjust its contrast, brightness, saturation, or angle.

6. Select the le type you want, and then click or tap the Save icon to save it or click or tap the Share icon

to share it with others.

To edit a previously scanned document or photo

HP Smart provides editing tools, such as crop or rotate, so that you can use to adjust a previously scanned document or photo on your device.

1. Open HP Smart. For more information, see Use the HP Smart app to print, scan, and troubleshoot from

an iOS, Android, or Windows 10 device on page 21.

2. Select Scan, and then select Import Local.

3. Select the document or photo that you want to adjust, and then click or tap Open.

4. Adjust boundaries if needed. Click or tap the Apply icon.

5. Make other adjustments if necessary:

●

Click or tap Add to add more documents or photos.

●

Click or tap Edit to rotate or crop the document or image, or adjust its contrast, brightness, saturation, or angle.

6. Select the le type you want, and then click or tap Save or Share to save the le or share it with others.

Scan from an Android or iOS device

To scan from an Android or iOS device

1. Open the HP Smart app.

2. Tap the Plus icon if you need to change to a dierent printer, or add a new printer.

3. Tap the scanning option you want to use.

●

If you select to scan using the camera, the built-in camera will open. Scan your photo or document using the camera.

●

If you select to scan using the printer scanner, tap the Settings icon to select the input source and change the scan settings, and then tap the Scan icon.

NOTE: Be sure to select the correct input source if your printer supports scan from both the

document feeder and scanner glass.

4. When you have nished adjusting the scanned document or photo, save, share, or print it.

50 Chapter 5 Copy and scan ENWW

Scan using Webscan

Webscan is a feature of the embedded web server that lets you scan photos and documents from your printer to your computer using a web browser.

This feature is available even if you did not install the printer software on your computer.

NOTE: By default, Webscan is o. You can enable this feature from the EWS.

If you are unable to open Webscan in the EWS, your network administrator might have turned it o. For more information, contact your network administrator or the person who set up your network.

To enable Webscan

1. Open the embedded web server. For more information, see Open the embedded web server

on page 72.

2. Click the Settings tab.

3. In the Security section, click Administrator Settings.

4. Select Webscan from EWS to enable Webscan.

5. Click Apply.

To scan using Webscan

Scanning using Webscan oers basic scan options. For additional scan options or functionality, scan from the HP printer software.

1. Load the original print side down on the right front corner of the scanner glass.

2. Open the embedded web server. For more information, see Open the embedded web server

on page 72.

3. Click the Scan tab.

4. Click Webscan in the left pane, change any settings, and then click Start Scan .

ENWW Scan using Webscan 51

Tips for copy and scan success

Use the following tips to copy and scan successfully:

●

Keep the glass and the back of the lid clean. The scanner interprets anything it detects on the glass as part of the image.

●

Load your original, print side down, on the right front corner of the glass.

●

To make a large copy of a small original, scan the original into the computer, resize the image in the scanning software, and then print a copy of the enlarged image.

●

To avoid incorrect or missing scanned text, make sure the brightness is set appropriately in the software.

52 Chapter 5 Copy and scan ENWW

6 Manage cartridges

This section contains the following topics:

●

Check estimated ink levels

●

Order ink supplies

●

Replace cartridges

●

Use single cartridge mode

●

Cartridge warranty information

●

Tips for working with cartridges

ENWW 53

Check estimated ink levels

You can easily check the ink supply level to determine how soon you might need to replace a cartridge. The ink supply level shows an estimate of the amount of ink remaining in the cartridges.

NOTE:

●

If you have installed a relled or remanufactured cartridge, or a cartridge that has been used in another printer, the ink level indicator might be inaccurate or unavailable.

●

Ink level warnings and indicators provide estimates for planning purposes only. When you receive a lowink warning message, consider having a replacement cartridge available to avoid possible printing delays. You do not have to replace the cartridges until the print quality is unacceptable.

●

Ink from the cartridges is used in the printing process in a number of dierent ways, including in the initialization process, which prepares the printer and cartridges for printing, and in printhead servicing, which keeps print nozzles clear and ink cartridge after it is used. For more information, see www.hp.com/go/inkusage.

You can check the estimated ink levels from the printer software or from the printer control panel.

To check the ink levels from the printer control panel

●

The Ink Level icons on the printer display show an estimate of ink remaining in the cartridges.

To check the ink levels from the HP printer software (Windows)

owing smoothly. In addition, some residual ink is left in the

1. Open the HP printer software. For more information, see Open the HP printer software (Windows)

on page 20.

2. In the printer software, click the Estimated Levels tab.

To check the ink levels from the HP printer software (OS X and macOS)

1. Open HP Utility.

NOTE: HP Utility is located in the HP folder in the Applications folder.

2. Select the HP DeskJet 2600 series from the list of devices at the left of the window.

3. Click Supplies Status.

The estimated ink levels appear.

4. Click All Settings to return to the Information and Support pane.

54 Chapter 6 Manage cartridges ENWW

Order ink supplies

Before ordering cartridges, locate the correct cartridge number.

To locate the cartridge number on the printer

●

The cartridge number is located inside the cartridge access door.

To locate the cartridge number from the printer software (Windows)

1. Open the HP printer software. For more information, see Open the HP printer software (Windows)

on page 20.

2. In the printer software, click Shop, click Shop For Supplies Online, and then follow the onscreen

instructions.

To nd the print cartridge reorder numbers (OS X and macOS)

1. Open HP Utility.

NOTE: HP Utility is located in the HP folder in the Applications folder.

2. Click Supplies Info.

The print cartridge ordering numbers appear.

3. Click All Settings to return to the Information and Support pane.

To order original HP supplies for the HP DeskJet 2600 series, go to www.hp.com/buy/supplies . If prompted, choose your country/region, and then follow the prompts to nd the right cartridges for your printer.

NOTE: Ordering cartridges online is not supported in all countries/regions. If it is not available in your

country/region, you may still view supplies information and print a list for reference when shopping at a local HP reseller.

ENWW Order ink supplies 55

Replace cartridges

To replace the cartridges

1. Check that power is on.

2. Remove the cartridge.

a. Open the cartridge access door and wait for the print carriage to move to the center of the printer.

b. Press down to release the cartridge, and then pull it toward you out of the slot.

3. Insert a new cartridge.

a. Remove the cartridge from the packaging.

56 Chapter 6 Manage cartridges ENWW

b. Remove the plastic tape using the pull tab.

NOTE: Do not touch the electrical contacts on the cartridge.

c. Slide the cartridge into the slot at a slight upward angle, and then push up on the cartridge until it

clicks into place.

d. Close the cartridge access door.

ENWW Replace cartridges 57

Use single cartridge mode

Use the single cartridge mode to operate the printer with only one cartridge. The single cartridge mode is initiated when one of the following occurs.

●

There is only one cartridge installed in the carriage.

●

A cartridge is removed from the carriage if there are two cartridges installed previously.

NOTE: If the printer enters the single cartridge mode when two cartridges are installed in the printer,

verify that the protective piece of plastic tape has been removed from each cartridge. When the plastic tape covers the cartridge contacts, the printer cannot detect that the cartridge is installed. If there is no plastic tape on the cartridges, try cleaning the cartridge contacts. For information about cleaning cartridge contacts, see Cartridge issues on page 81.

To exit the single cartridge mode

●

Install both the black and tri-color cartridges in the printer.

58 Chapter 6 Manage cartridges ENWW

Cartridge warranty information

The HP cartridge warranty is applicable when the cartridge is used in its designated HP printing device. This warranty does not cover HP cartridges that have been relled, remanufactured, refurbished, misused, or tampered with.

During the warranty period, the cartridge is covered as long as the HP ink is not depleted and the end of warranty date has not been reached. The end of warranty date, in YYYY/MM/DD format, may be found on the cartridge as indicated:

For a copy of the HP Limited Warranty Statement, see the printed documentation that came with the printer.

ENWW Cartridge warranty information 59

Tips for working with cartridges

Use the following tips to work with cartridges:

●

To protect the cartridges from drying out, always turn the printer o using the Power button, and wait until the Power button light goes out.

●

Do not open or untape cartridges until you are ready to install them. Leaving tape on the cartridges reduces ink evaporation.

●

Insert the cartridges into the correct slots. Match the color and icon of each cartridge to the color and icon for each slot. Make sure the cartridges snap into place.

●

Align the printer for best print quality. See Printing issues on page 83 for more information.

●

When the Estimated Cartridge Levels screen in the printer software shows one or both cartridges in a low state, consider getting replacement cartridges to avoid possible printing delays. You do not need to replace the cartridges until print quality becomes unacceptable. See Replace cartridges on page 56 for more information.

●

If you remove a cartridge from the printer for any reason, try to replace it again as soon as possible. If a cartridge is left unprotected outside the printer, its nozzles might dry out and clog up.

60 Chapter 6 Manage cartridges ENWW

7 Connect your printer

●

Connect your printer to a wireless network with a router

●

Connect wirelessly to the printer without a router

●

Connect your printer by using the HP Smart app

●

Wireless settings

●

Connect your printer to your computer with a USB cable (non-wireless connection)

●

Change from a USB connection to a wireless network

●

Advanced printer management tools (for wireless printers)

●

Tips for setting up and using a wireless printer

ENWW 61

Connect your printer to a wireless network with a router

TIP: To print Wireless Quick Start Guide, press and hold the Information button ( ) for three seconds.

●

Connect your printer to a wireless network using Wi-Fi Protected Setup (WPS)

●

Connect your printer to a wireless network using HP printer software

Connect your printer to a wireless network using Wi-Fi Protected Setup (WPS)

Before you can connect your printer to a wireless network using WPS, make sure you have following:

●

A wireless 802.11b/g/n network that includes a WPS-enabled wireless router or access point.

NOTE: The printer only supports connections using 2.4GHz.

●

A computer connected to the wireless network that you intend to connect the printer to. Be sure you have installed the HP printer software on the computer.

If you have a WPS router with a WPS push button, follow the Push Button method. If you are not certain your router has a push button, follow the PIN method.

To use the Push Button Conguration (PBC) method

Press and hold the Wireless button ( ) on the printer for more than three seconds to start WPS push

mode. The Wireless light starts blinking.

2. Press the WPS button on your router.

NOTE: The product begins a timer for approximately two minutes while a wireless connection is established.

If the printer connects successfully, the blue Wireless light stops blinking and remains on.

To use the PIN method

Press the Wireless button ( ) and Information button ( ) at the same time to print the network

conguration page, and then locate a WPS PIN.

Press and hold the Wireless button ( ) from the printer control panel for more than three seconds.

The wireless light starts blinking.

3. Open the conguration utility or software for the wireless router or wireless access point, and then enter

the WPS PIN.

62 Chapter 7 Connect your printer ENWW

NOTE: For more information about using the conguration utility, see the documentation provided

with the router or wireless access point.

Wait for about two minutes. If the printer connects successfully, the blue Wireless light stops blinking and remains on.

Connect your printer to a wireless network using HP printer software

To connect the printer to an integrated wireless WLAN 802.11 network, you will need the following:

●

A wireless 802.11b/g/n network that includes a wireless router or access point.

NOTE: The printer only supports connections using 2.4GHz.

●

A computer connected to the wireless network that you intend to connect the printer to.

●

Network name (SSID).

●

WEP key or WPA Passphrase (if needed).

To connect your printer using HP printer software (Windows)

1. Depending on whether you have installed the HP printer software or not, do one of the following:

If you have not installed the HP printer software on your computer

a. Visit 123.hp.com to download and install the printer software.

NOTE: During the software installation, a USB cable might be required for temporary connection

between the printer and the computer. Do not connect the USB cable until the printer software prompts to do so.

b. When you are prompted, select Wireless, and then follow the onscreen instructions.

If you have the HP printer software installed on your computer

a. Open the printer software. For more information, see Open the HP printer software (Windows)

on page 20.

b. In the printer software, click Tools.

c. Click Device Setup & Software.

d. Click Connect a new device, click Wireless, and then follow the onscreen instructions.

2. After the printer connects successfully, the blue Wireless light stops blinking and remains on.

To connect your printer using HP printer software (OS X and macOS)

1. Depending on whether you have installed the HP printer software or not, do one of the following:

If you have not installed the HP printer software on your computer

▲

Visit 123.hp.com to download and install the printer software.

ENWW Connect your printer to a wireless network with a router 63

If you have the HP printer software installed on your computer

a. Double-click HP Utility in the HP folder in the Applications folder.

b. On the menu bar at the top of the screen, choose Setup New Device from the Devices menu, and

then follow the onscreen instructions.

2. After the printer connects successfully, the blue Wireless light stops blinking and remains on.

64 Chapter 7 Connect your printer ENWW

Connect wirelessly to the printer without a router

With Wi-Fi Direct, you can print wirelessly from a computer, smart phone, tablet, or other wireless-capable device—without connecting to an existing wireless network.

Guidelines for using Wi-Fi Direct

●

Make sure your computer or mobile device has the necessary software.

–

If you are using a computer, make sure you have installed the printer software provided with the printer.

If you have not installed the HP printer software on the computer, connect to Wi-Fi Direct rst and then install the printer software. Select Wireless when prompted by the printer software for a connection type.

–

If you are using a mobile device, make sure you have installed a compatible printing app. For more information, visit the HP Mobile Printing website at www.hp.com/go/mobileprinting. If a local version of this website is not available in your country/region or language, you might be directed to the HP Mobile Printing website in another country/region or language.

●

Make sure Wi-Fi Direct for your printer is turned on.

●

Up to ve computers and mobile devices can use the same Wi-Fi Direct connection.

●

Wi-Fi Direct can be used while the printer is also connected either to a computer using a USB cable or to a network using a wireless connection.

●

Wi-Fi Direct cannot be used to connect a computer, mobile device, or printer to the Internet.

To turn Wi-Fi Direct on or o

On the printer control panel, press and hold the Wireless button ( ) and the Resume button ( )

together for three seconds.

●

When Wi-Fi Direct is turned on, the Wi-Fi Direct icon on the display stays on. To nd the Wi-Fi Direct

name and password, press the Information button ( ) to print a printer information page.

NOTE: When you turn on Wi-Fi Direct the rst time, the printer automatically prints a Wi-Fi Direct

guide. The guide provides instructions about how to use Wi-Fi Direct. After that, you can press the

Information button ( ) and the Resume button ( ) together to print the Wi-Fi Direct guide. The

guide may not be available in all languages.

●

When Wi-Fi Direct is turned o, the Wi-Fi Direct icon on the display is o.

●

For more information about the Wi-Fi Direct icon status, see Control panel display icons on page 6.

To print from a wireless-capable mobile device that supports Wi-Fi Direct

Make sure you have installed the latest version of HP Print Service Plugin on your mobile device. You can download this plugin from the Google Play application store.

1. Make sure you have turned on Wi-Fi Direct on the printer.

2. Turn on Wi-Fi Direct on your mobile device. For more information, see the documentation provided with

the mobile device.

ENWW Connect wirelessly to the printer without a router 65

3. From your mobile device, select a document from a print enabled application, and then select the option

to print the document.

The list of available printers appears.

4. From the list of available printers, choose the Wi-Fi Direct name shown such as DIRECT-**-HP DeskJet

2600 series (where ** are the unique characters to identify your printer). And then print your document.

●

If the Wi-Fi Direct connection security for the printer is Automatic (the default setting), the mobile device will connect to the printer automatically and send the print job.

●

If the Wi-Fi Direct connection security for the printer is set to Manual, do one of the following to connect to the printer and print.

–

If the Wi-Fi Direct icon on the printer display is blinking in sync with the white blinking

Information light, press the Information button ( ) within 60 seconds. After your mobile

connects to the printer, the Wi-Fi Direct icon stops blinking and stays on.

–

If the printer prints out a page with a PIN code, follow the instruction on the page.

TIP: You can change the Wi-Fi Direct connection security setting for the printer from the embedded

web server (EWS). For more information, see Open the embedded web server on page 72.

To print from a wireless-capable mobile device that does not support Wi-Fi Direct

Make sure you have installed a compatible printing app on your mobile device. For more information, visit the HP Mobile Printing website at www.hp.com/go/mobileprinting. If a local version of this website is not available in your country/region or language, you might be directed to the HP Mobile Printing website in another country/region or language.

1. Make sure you have turned on Wi-Fi Direct on the printer.

2. Turn on the Wi-Fi connection on your mobile device. For more information, see the documentation

provided with the mobile device.

NOTE: If your mobile device does not support Wi-Fi, you are not able to use Wi-Fi Direct.

3. From the mobile device, connect to a new network. Use the process you normally use to connect to a

new wireless network or hotspot. Choose the Wi-Fi Direct name from the list of wireless networks shown such as DIRECT-**-HP DeskJet 2600 series (where ** are the unique characters to identify your printer).

Enter the Wi-Fi Direct password when prompted.

4. Print your document.

To print from a wireless-capable computer (Windows)

1. Make sure you have turned on Wi-Fi Direct on the printer.

2. Turn on the computer's Wi-Fi connection. For more information, see the documentation provided with

the computer.

NOTE: If your computer does not support Wi-Fi, you are not able to use Wi-Fi Direct.

66 Chapter 7 Connect your printer ENWW

3. From the computer, connect to a new network. Use the process you normally use to connect to a new

wireless network or hotspot. Choose the Wi-Fi Direct name from the list of wireless networks shown such as DIRECT-**-HP DeskJet 2600 series (where ** are the unique characters to identify your printer).

Enter the Wi-Fi Direct password when prompted.

4. Proceed to step 5 if the printer has been installed and connected to the computer over a wireless

network. If the printer has been installed and connected to your computer with a USB cable, follow the steps below to install the printer software using the Wi-Fi Direct connection.

a. Depending on your operating system, do one of the following:

●

Windows 10: From the computer desktop, click Start, select HP from the app list, and then select the icon with the printer name.

●

Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the printer name.

●

Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then select the printer name.

●

Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All Programs, click HP, click the folder for the printer, and then select the icon with the printer

name.

b. In the printer software, click Tools.

c. Click Device Setup & Software, and then select Connect a new device.

d. When the Connection Options software screen appears, select Wireless.

Select your HP printer from the list of detected printers.

e. Follow the onscreen instructions.

5. Print your document.

To print from a wireless-capable computer (OS X and macOS)

1. Make sure you have turned on Wi-Fi Direct on the printer.

2. Turn on Wi-Fi on the computer.

For more information, see the documentation provided by Apple.

3. Click the Wi-Fi icon and choose the Wi-Fi Direct name, such as DIRECT-**-HP DeskJet 2600 series (where

** are the unique characters to identify your printer).

If Wi-Fi Direct is turned on with security, enter the password when prompted.

4. Add the printer.

a. Open System Preferences .

b. Depending on your operating system, click Printers & Scanners .

c. Click + below the list of printers at the left.

d. Select the printer from the list of detected printers (the word “Bonjour” is listed the right column

beside the printer name), and click Add.

ENWW Connect wirelessly to the printer without a router 67

Connect your printer by using the HP Smart app

To set up using the HP Smart app

You can use the HP Smart to set up the printer on your wireless network. The HP Smart app is supported on iOS, Android, and Windows devices. For information about this app, see Use the HP Smart app to print, scan,

and troubleshoot from an iOS, Android, or Windows 10 device on page 21.

1. If you are using an iOS or Android mobile device, make sure that Bluetooth is turned on. (HP Smart uses

Bluetooth to make the setup process faster and easier on iOS and Android mobile devices.)

NOTE: HP Smart uses Bluetooth for printer setup only. Printing using Bluetooth is not supported.

2. Open the HP Smart app.

3. Windows: On the home screen, click or tap Setup a new printer and follow the onscreen instructions to

add a printer to your network.

iOS/Android: On the home screen, tap the Plus icon and then tap Add Printer. Follow the onscreen instructions to add a printer to your network.

68 Chapter 7 Connect your printer ENWW

Wireless settings

You can set up and manage your printer wireless connection and perform a variety of network management tasks. This includes printing information about network settings, turning the wireless function on or o, and changing wireless settings.

To turn on or o the wireless capability of the printer

Press the Wireless button ( ) to turn on or o the printer wireless capabilities.

●

If the printer has an active connection to a wireless network, the blue Wireless light is solid on, and the printer display shows the Wireless icon and the Signal Bars icon.

●

If wireless is turned o, the Wireless light is o.

●

For more information about the wireless status, see Control panel lights and display icons status

on page 8.

●

To print the wireless network test report and network conguration page, see Print reports from control

panel on page 10.

To change wireless settings (Windows)

This method is available if you have already installed the printer software.

NOTE: This method requires a USB cable. Do not connect the USB cable until prompted to do so.

1. Open the HP printer software. For more information, see Open the HP printer software (Windows)

on page 20.

2. In the printer software, click Tools.

3. Click Device Setup & Software.

4. Select Recongure Wireless Settings. Follow the onscreen instructions.

To restore network settings to default settings

●

Press and hold the Wireless button ( ) and the Cancel button ( ) from the printer control panel

together for three seconds.

ENWW Wireless settings 69

Connect your printer to your computer with a USB cable (nonwireless connection)

The printer supports a rear USB 2.0 High Speed port for connection to a computer.

To connect the printer with the USB cable

1. Visit 123.hp.com to download and install the printer software.

NOTE: Do not connect the USB cable to the printer until you are prompted to do so.

2. Follow the onscreen instructions. When you are prompted, connect the printer to the computer by

selecting USB on the Connection Options screen.

3. Follow the onscreen instructions.

If the printer software has been installed, the printer will operate as a plug-and-play device.

70 Chapter 7 Connect your printer ENWW

Change from a USB connection to a wireless network

If you rst set up your printer and installed the software with a USB cable, directly connecting the printer to your computer, you can easily change to a wireless network connection. You will need a wireless 802.11b/g/n network that includes a wireless router or access point.

NOTE: The printer only supports connections using 2.4GHz.

Before changing from a USB connection to a wireless network, make sure that:

●

The printer is connected to your computer with the USB cable until you are prompted to disconnect the cable.

●

The computer is connected to the wireless network that you intend to install the printer on.

Change from a USB connection to a wireless network (Windows)

1. Open the HP printer software. For more information, see Open the HP printer software (Windows)

on page 20.

2. In the printer software, click Tools.

3. Click Device Setup & Software.

4. Select Convert a USB connected printer to wireless. Follow the onscreen instructions.

To change from a USB connection to a wireless connection (OS X and macOS)

1. Remove the USB cable from the printer.

2. Restore the printer to its network defaults. For more information, see Wireless settings on page 69.

3. Download the most recent version of HP Easy Start from 123.hp.com.

4. Open HP Easy Start and follow the onscreen instructions to connect your printer.

To change from a USB connection to a wireless network using the HP Smart app on a Windows 10 computer (Windows)

1. Before you proceed, make sure your computer and printer meet the following requirements:

●

Your printer is currently connected to your computer through USB.

●

Your computer is currently connected to a wireless network.

2. Open the HP Smart app. For information about how to open the app on a Windows 10 computer, see Use

the HP Smart app to print, scan, and troubleshoot from an iOS, Android, or Windows 10 device on page 21.

3. Make sure your printer is selected.

TIP: If you want to select a dierent printer, click the Printer icon on the toolbar at the left side of the

screen, and then select Select a Dierent Printer to view all available printers.

4. Click Learn More when you see “Make printing easier by connecting your printer wirelessly” on top of the

home page of the app.

ENWW Change from a USB connection to a wireless network 71

Advanced printer management tools (for wireless printers)

When the printer is connected to a network, you can use the embedded web server (EWS) to view status information, change settings, and manage the printer from your computer.

NOTE: You can open and use the EWS without being connected to the Internet. However, some features are

not available.

NOTE: To view or change some settings, you might need a password.

●

Open the embedded web server

●

About cookies

Open the embedded web server

You can use one of the following ways to open the embedded web server.

To open the embedded web server through a network

From the printer control panel, press the Wireless button ( ) and the Information button ( )

together to print the network conguration page.

2. Find out the IP address or hostname of the printer from the network conguration page.

3. In a supported web browser on your computer, type the IP address or hostname assigned to the printer.

For example, if the IP address is 192.168.0.12, type the following address into a web browser: http://

192.168.0.12.

To open the embedded web server from the HP printer software (Windows)

1. Open the printer software. For more information, see Open the HP printer software (Windows)

on page 20.

2. Click Print & Scan , and then click Printer Home Page (EWS).

To open the embedded web server through Wi-Fi Direct

If the Wi-Fi Direct icon on the printer display is o, press and hold the Wireless button ( ) and the

Resume button ( ) together for three seconds to turn it on. To nd the Wi-Fi Direct name and

password, press the

2. From your wireless computer, turn wireless on, search for and connect to the Wi-Fi Direct name, for

example: DIRECT-**-HP DeskJet 2600 series. Enter the Wi-Fi Direct password when prompted.

3. In a supported web browser on your computer, type the following address: http://

192.168.223.1.

Information button ( ) to print a printer information page.

About cookies

The embedded web server (EWS) places very small text les (cookies) on your hard drive when you are browsing. These les let the EWS recognize your computer the next time you visit. For example, if you have congured the EWS language, a cookie helps remember which language you have selected so that the next

72 Chapter 7 Connect your printer ENWW

time you access the EWS, the pages are displayed in that language. Some cookies (such as the cookie that stores customer-specic preferences) are stored on the computer until you clear them manually.

You can congure your browser to accept all cookies, or you can congure it to alert you every time a cookie is oered, which allows you to decide which cookies to accept or refuse. You can also use your browser to remove unwanted cookies.

NOTE: Depending on your printer, if you disable cookies, you also disable one or more of the following

features:

●

Starting where you left the application (especially useful when using setup wizards)

●

Remembering the EWS browser language setting

●

Personalizing the EWS Home page

For information about how to change your privacy and cookie settings and how to view or delete cookies, see the documentation available with your web browser.

ENWW Advanced printer management tools (for wireless printers) 73

Tips for setting up and using a wireless printer

Use the following tips to set up and use a wireless printer:

●

When setting up the wireless networked printer, make sure your wireless router or access point is powered on. The printer searches for wireless routers, then lists the detected network names on the computer.

●

If your computer is connected to a Virtual Private Network (VPN), you need to disconnect from the VPN before you can access any other device on your network, including the printer.

●

Learn more about conguring your network and the printer for wireless printing. Click here to go online

for more information.

●

Learn how to nd your network security settings. Click here to go online for more information.

●

Learn about the HP Print and Scan Doctor. Click here to go online for more information.

NOTE: This utility is only available for Windows operating system.

●

Learn how to change from a USB to wireless connection. Click here to go online for more information.

●

Learn how to work with your rewall and antivirus programs during printer setup. Click here to go online

for more information.

74 Chapter 7 Connect your printer ENWW

8 Solve a problem

This section contains the following topics:

●

Jams and paper-feed issues

●

Cartridge issues

●

Printing issues

●

Copy issues

●

Scan issues

●

Network and connection issues

●

Get help from the HP Smart app

●

Printer hardware issues

●

Control panel error codes and status

●

HP support

ENWW 75

Jams and paper-feed issues

What do you want to do?

Clear a paper jam

Solve paper jam issues. Use an HP online troubleshooting wizard.

Instructions for clearing paper jams and resolving issues with paper or the paper feed.

NOTE: The HP online troubleshooting wizards may not be available in all languages.

Read general instructions in the Help for clearing paper jams

NOTE: Paper jams can occur in several areas. Clear paper jam from the input tray rst. It helps to clear the

paper path and make clearing jams from other areas easier. Then continue to the next area until all paper jams are located and cleared.

To clear a paper jam from the input tray

1. Remove all the paper from the input tray, including both loose and jammed paper.

2. Lift and hold the input tray shield, use a ashlight to check for any jammed paper or foreign objects in

the paper path, and then remove any jammed paper or foreign objects you nd.

To avoid tearing any whole sheets of paper, pull the paper with both hands gently.

NOTE: The input tray shield can prevent foreign debris from falling into the paper path and causing

serious paper jams. Do not take down the input tray shield.

Press the Cancel button ( ). The printer tries to clear the jam automatically.

To clear a paper jam from the output tray

1. Remove all the paper from the output tray, including both loose and jammed paper.

76 Chapter 8 Solve a problem ENWW

2. Use a ashlight to check for any jammed paper or foreign objects in the output tray area, and then

remove any jammed paper or foreign objects you nd.

To avoid tearing any whole sheets of paper, pull the paper with both hands gently.

To clear a paper jam from the cartridge access area

Press the Cancel button ( ) to try to clear the jam automatically. If this does not work, complete the following steps to clear the jam manually.

2. Open the cartridge access door.

3. Wait until the carriage is idle and silent.

Press the Power button ( ) to turn o the printer. Then disconnect the power cord and any other

cables from the rear of the printer.

CAUTION: To avoid the risk of electrical shock, you must unplug the power cord to move the carriage

by hand and reset the paper feed mechanism.

ENWW Jams and paper-feed issues 77

5. Use a ashlight to check for any jammed paper or foreign objects in the cartridge access area, and then

remove any jammed paper or foreign objects you nd.

To avoid tearing any whole sheets of paper, pull the paper with both hands gently.

6. If the carriage is in the center of the printer, slide it to the right, and then remove any paper or objects

blocking the carriage path.

7. Close the cartridge access door.

8. Reconnect the power cord and any other cables to the rear of the printer, and then press the Power

button ( ) to turn on the printer.

To clear a paper jam from underneath the printer

Press the Cancel button ( ) to try to clear the jam automatically. If this does not work, complete the following steps to clear the jam manually.

Press the Power button ( ) to turn o the printer. Then disconnect the power cord and any other

cables from the rear of the printer.

3. Lower the input tray back into the printer, close the output tray extender, and then push the output tray

into the printer.

4. Turn the printer over, locate the cleanout door on the bottom of the printer, and then pull both tabs on

the cleanout door to open it.

78 Chapter 8 Solve a problem ENWW

5. Remove the jammed paper.

6. Use a ashlight to check for torn pieces of jammed paper inside the cleanout area, and then remove any

jammed paper you nd.

7. Close the cleanout door. Gently push the door towards the printer until both latches snap into place.

8. Turn the printer over to its normal position.

9. Reconnect the power cord and any other cables to the rear of the printer, and then press the Power

button ( ) to turn on the printer.

After clearing jammed paper in all areas, reload paper into the input tray. Press the Resume button ( ) on

the control panel to continue the current job.

Clear a print carriage jam

Resolve a print carriage jam. Use an HP online troubleshooting wizard.

If something is blocking the print carriage or it does not move easily, get step-by-step instructions.

NOTE: The HP online troubleshooting wizards may not be available in all languages.

Read general instructions in the Help for clearing a print carriage jams

▲

Remove any objects, such as paper, that are blocking the print carriage.

NOTE: Do not use any tools or other devices to remove jammed paper. Always use caution when

removing jammed paper from inside the printer.

Learn how to avoid paper jams

To help avoid paper jams, follow these guidelines.

●

Do not overll the input tray.

●

Remove printed papers from the output tray frequently.

ENWW Jams and paper-feed issues 79

●

Ensure that paper loaded in the input tray lays at, and the edges are not bent or torn.

●

Do not combine dierent paper types and paper sizes in the input tray; the entire stack of paper in the input tray must be the same size and type.

●

Adjust the paper-width guide in the input tray to t snugly against all paper. Make sure the paper-width guide does not bend the paper in the input tray.

●

Do not force paper too far down in the input tray.

●

Do not add paper while the printer is printing. If the printer is about to run out of paper, wait until the out of paper message appears before adding paper.

Solve paper-feed problems

What kind of problem are you having?

●

Paper is not picked up from the input tray

–

Make sure paper is loaded in the input tray. For more information, see Load media on page 11.

–

Adjust the paper-width guide in the input tray to t snugly against all paper. Make sure the paperwidth guide does not bend the paper in the input tray.

–

Make sure paper in the input tray is not curled. Uncurl paper by bending it in the opposite direction of the curl.

●

Pages are skewing

–

Make sure the paper is loaded in the far-right side of the input tray and the paper-width guide is t against the left side of the paper.

–

Load paper into the printer only when it is not printing.

●

Multiple pages are being picked up

–

Adjust the paper-width guide in the input tray to t snugly against all paper. Make sure the paperwidth guide does not bend the paper in the input tray.

–

Make sure the input tray is not overloaded with paper.

–

Make sure the pieces of the loaded paper are not sticking together.

–

Use HP paper for optimum performance and eiciency.

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Cartridge issues

Identify whether a cartridge has a problem

To identify whether a cartridge has a problem, check the status of the Ink Alert light and the corresponding Ink Level icon. For more information, see Control panel error codes and status on page 97.

If you get a cartridge problem message from the printer software that states at least one of the cartridges has a problem, do the following to identify whether a cartridge has a problem.

1. Remove the black cartridge and then close the cartridge access door.

●

If the Ink Level icon for the tri-color cartridge blinks, the tri-color cartridge has a problem.

●

If the Ink Level icon for the tri-color cartridge does not blink, the tri-color cartridge does not have a problem.

2. Install the black cartridge back in the printer, remove tri-color cartridge, and then close the cartridge

access door.

●

If the Ink Level icon for the black cartridge blinks, the black cartridge has a problem.

●

If the Ink Level icon for the black cartridge does not blink, the black cartridge does not have a problem.

Fix cartridge problems

If an error occurs after a cartridge is installed, or if a message indicates a cartridge problem, try removing the cartridges, verifying the protective piece of plastic tape has been removed from each cartridge, and then reinserting the cartridges. If this does not work, clean the cartridge contacts. If the problem is still not resolved, replace the cartridges. For information about replacing cartridges, see Replace cartridges

on page 56.

To clean cartridge contacts

CAUTION: The cleaning procedure should take only a few minutes. Make sure that the cartridges are

reinstalled in the printer as soon as possible. It is not recommended to leave the cartridges outside the printer longer than 30 minutes. If cartridges are left unprotected outside the printer, their nozzles might dry out and clog up.

1. Check that power is on.

2. Open the cartridge access door and wait for the print carriage to move to the center of the printer.

ENWW Cartridge issues 81

3. Remove the cartridge indicated in the error message.

4. Clean the cartridge contacts and printer contacts.

a. Hold the cartridge by its sides with the bottom pointing up and locate the electrical contacts on the

cartridge.

The electrical contacts are the small gold-colored dots on the cartridge.

b. Wipe only the contacts with a dry swab or lint-free cloth.

CAUTION: Be careful to wipe only the contacts, and do not smear any of the ink or other debris

elsewhere on the cartridge.

c. On the inside of the printer, locate the contacts for the cartridge.

The printer contacts are the set of gold-colored bumps positioned to meet the contacts on the cartridge.

d. Use a dry swab or lint-free cloth to wipe the contacts.

5. Reinstall the cartridge.

6. Close the cartridge access door.

7. Check if the error message has gone away. If you still receive the error message, turn the printer o, and

then on.

NOTE: If one cartridge is causing problems, you can remove it and use the single cartridge mode to operate

the printer with only one cartridge.

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Printing issues

What do you want to do?

Fix problems with page not printing (unable to print)

HP Print and Scan Doctor The HP Print and Scan Doctor is a utility that will try to diagnose and x the issue automatically.

NOTE: This utility is only available for Windows operating system.

Troubleshoot problems with print jobs not printing.

NOTE: The HP Print and Scan Doctor and the HP online troubleshooting wizards may not be available in all

languages.

Use an HP online troubleshooting wizard.

Get step-by-step instructions if the printer is not responding or printing.

Read general instructions in the Help for unable to print issues

To resolve print issues (Windows)

Make sure that the printer is turned on and that there is paper in the input tray. If you are still unable to print, try the following in order:

1. Check for error messages from the printer software and resolve them by following the onscreen

instructions.

2. If your computer is connected to the printer with a USB cable, disconnect and reconnect the USB cable. If

your computer is connected to the printer with a wireless connection, conrm that the connection is working.

3. Verify that the printer is not paused or oine.

To verify that the printer is not paused or oine

a. Depending upon your operating system, do one of the following:

●

Windows 10: From the Windows Start menu, select Windows System from the app list, select Control Panel, and then click View devices and printers under Hardware and Sound.

●

Windows 8.1 and Windows 8: Point to or tap the upper-right corner of the screen to open the Charms bar, click the Settings icon, click or tap Control Panel, and then click or tap View devices and printers.

●

Windows 7: From the Windows Start menu, click Devices and Printers.

●

Windows Vista: From the Windows Start menu, click Control Panel, and then click Printers.

●

Windows XP: From the Windows Start menu, click Control Panel, and then click Printers and Faxes.

b. Either double-click the icon for your printer or right-click the icon for your printer and select See

what's printing to open the print queue.

ENWW Printing issues 83

c. On the Printer menu, make sure there are no check marks next to Pause Printing or Use Printer

Oine.

d. If you made any changes, try to print again.

4. Verify that the printer is set as the default printer.

To verify that the printer is set as the default printer

a. Depending upon your operating system, do one of the following:

●

Windows 10: From the Windows Start menu, select Windows System from the app list, select Control Panel, and then click View devices and printers under Hardware and Sound.

●

Windows 7: From the Windows Start menu, click Devices and Printers.

●

Windows Vista: From the Windows Start menu, click Control Panel, and then click Printers.

●

Windows XP: From the Windows Start menu, click Control Panel, and then click Printers and Faxes.

b. Make sure the correct printer is set as the default printer.

The default printer has a check mark in a black or green circle next to it.

c. If the wrong printer is set as the default printer, right-click the correct printer and select Set as

Default Printer.

d. Try using your printer again.

5. Restart the print spooler.

To restart the print spooler

a. Depending upon your operating system, do one of the following:

Windows 10

i. From the Windows Start menu, select Windows Administrative Tools from the app list, and

then select Services.

ii. Right-click the Print Spooler, and then click Properties.

iii. On the General tab, next to Startup type, make sure that Automatic is selected.

iv. If the service is not already running, under Service status, click Start, and then click OK.

Windows 8.1 and Windows 8

i. Point to or tap the upper-right corner of the screen to open the Charms bar, and then click the

Settings icon.

ii. Click or tap Control Panel, and then click or tap System and Security.

iii. Click or tap Administrative Tools, and then double-click or double-tap Services.

84 Chapter 8 Solve a problem ENWW

iv. Right-click or touch and hold Print Spooler, and then click Properties.

v. On the General tab, next to Startup type, make sure that Automatic is selected.

vi. If the service is not already running, under Service status, click or tap Start, and then click or

tap OK.

Windows 7

i. From the Windows Start menu, click Control Panel, System and Security, and then

Administrative Tools.

ii. Double-click Services.

iii. Right-click the Print Spooler, and then click Properties.

iv. On the General tab, next to Startup type, make sure that Automatic is selected.

v. If the service is not already running, under Service status, click Start, and then click OK.

Windows Vista

i. From the Windows Start menu, click Control Panel, System and Maintenance,

Administrative Tools.

ii. Double-click Services.

iii. Right-click the Print Spooler service, and then click Properties.

iv. On the General tab, next to Startup type, make sure that Automatic is selected.

v. If the service is not already running, under Service status, click Start, and then click OK.

Windows XP

i. From the Windows Start menu, right click My Computer.

ii. Click Manage, and then click Services and Applications.

iii. Double-click Services, and then select Print Spooler.

iv. Right-click Print Spooler, and click Restart to restart the service.

b. Make sure the correct printer is set as the default printer.

The default printer has a check mark in a black or green circle next to it.

c. If the wrong printer is set as the default printer, right-click the correct printer and select Set as

Default Printer.

d. Try using your printer again.

6. Restart the computer.

7. Clear the print queue.

To clear the print queue

a. Depending upon your operating system, do one of the following:

ENWW Printing issues 85

●

Windows 10: From the Windows Start menu, select Windows System from the app list, select Control Panel, and then click View devices and printers under Hardware and Sound.

●

Windows 7: From the Windows Start menu, click Devices and Printers.

●

Windows Vista: From the Windows Start menu, click Control Panel, and then click Printers.

●

Windows XP: From the Windows Start menu, click Control Panel, and then click Printers and Faxes.

b. Double-click the icon for your printer to open the print queue.

c. On the Printer menu, click Cancel all documents or Purge Print Document, and then click Yes to

conrm.

d. If there are still documents in the queue, restart the computer and try printing again after the

computer has restarted.

e. Check the print queue again to make sure it is clear, and then try to print again.

To resolve print issues (OS X and macOS)

1. Check for error messages and resolve.

2. Disconnect and reconnect the USB cable.

3. Verify that the product is not paused or oine.

To verify that the product is not paused or oine

a. In System Preferences, click Printers & Scanners .

b. Click the Open Print Queue button.

c. Click a print job to select it.

Use the following buttons to manage the print job:

●

Delete: Cancel the selected print job.

●

Hold: Pause the selected print job.

●

Resume: Continue a paused print job.

●

Pause Printer: Pause all print jobs in the print queue.

d. If you made any changes, try to print again.

4. Restart the computer.

Fix print quality issues

Step-by-step instructions for resolving most print quality issues.

86 Chapter 8 Solve a problem ENWW

Troubleshoot print quality issues online.

Read general instructions in the Help for resolving print quality issues

NOTE: To protect the cartridges from drying out, always turn the printer o using the Power button, and

wait until the Power button light goes out.

To improve print quality (Windows)

1. Make sure you are using original HP cartridges.

2. Check the paper type.

For best print quality, use high quality HP paper, or papers that adhere to the ColorLok® standard. For more information, see Paper basics on page 17.

Always make sure the paper you are printing on is at. For best results when printing images, use HP Advanced Photo Paper.

Store specialty paper in its original packaging inside a resealable plastic bag on a at surface in a cool, dry place. When you are ready to print, remove only the paper you plan to use immediately. When you have nished printing, return any unused photo paper to the plastic bag. This prevents the photo paper from curling.

3. Check the printer software to make sure you have selected the appropriate paper type from the Media

drop-down list and print quality from the Quality Settings drop-down list.

In the printer software, click Print & Scan , and then click Set Preferences to access the print properties.

4. Check the estimated ink levels to determine if the cartridges are low on ink.

For more information, see Check estimated ink levels on page 54. If the cartridges are low on ink consider replacing them.

5. Align the cartridges.

To align the cartridges

a. Load letter or A4 unused plain white paper into the input tray.

b. Open the printer software. For more information, see Open the HP printer software (Windows)

on page 20.

c. In the printer software, click Print & Scan and then click Maintain Your Printer to access the

printer toolbox.

The printer toolbox appears.

d. Click Align Cartridges on the Device Services tab.

The printer prints an alignment page.

e. Follow the onscreen instructions to align the cartridges. Recycle or discard the cartridge alignment

sheet later.

6. Print a diagnostics page if the cartridges are not low on ink.

ENWW Printing issues 87

To print a diagnostics page

a. Load letter or A4 unused plain white paper into the input tray.

b. Open the printer software. For more information, see Open the HP printer software (Windows)

on page 20.

c. In the printer software, click Print & Scan and then click Maintain Your Printer to access the

printer toolbox.

d. Click Print Diagnostic Information on the Device Reports tab to print a diagnostics page.

e. Examine the color blocks on the diagnostics page.

If any of the color blocks show white lines, are faded, or are missing completely, continue to the next step.

Figure 8-1 Color blocks without defects

Figure 8-2 Example of color blocks with defects

7. Clean the cartridges.

To clean the cartridges

a. Load letter or A4 unused plain white paper into the input tray.

b. Open the printer software. For more information, see Open the HP printer software (Windows)

on page 20.

c. In the printer software, click Print & Scan and then click Maintain Your Printer to access the

printer toolbox.

d. Click Clean Cartridges on the Device Services tab. Follow the onscreen instructions.

88 Chapter 8 Solve a problem ENWW

To improve print quality (OS X and macOS)

1. Make sure you are using original HP cartridges.

2. Check the paper type.

For best print quality, use high quality HP paper, or papers that adhere to the ColorLok® standard. For more information, see Paper basics on page 17.

Always make sure the paper you are printing on is at. For best results when printing images, use HP Advanced Photo Paper.

3. Make sure you have selected the appropriate paper type and print quality in the Print dialog.

4. Check the estimated ink levels to determine if the cartridges are low on ink.

Consider replacing the print cartridges if they are low on ink.

5. Align the printhead.

To align the printhead from the software

a. Load Letter or A4 plain, white paper in the input tray.

b. Open HP Utility.

NOTE: HP Utility is located in the HP folder in the Applications folder.

c. Select your printer from the list of devices at the left of the window.

d. Click Align.

e. Click Align and follow the onscreen instructions.

f. Click All Settings to return to the Information and Support pane.

6. Print a test page.

To print a test page

a. Load Letter or A4 plain, white paper in the input tray.

b. Open HP Utility.

NOTE: HP Utility is located in the HP folder in the Applications folder.

c. Select your printer from the list of devices at the left of the window.

d. Click Test Page.

e. Click the Print Test Page button, and follow the onscreen instructions.

7. If the diagnostic page shows steaks or missing portions of the text or colored boxes, clean the printhead

automatically.

ENWW Printing issues 89

To automatically clean the printhead

a. Load Letter or A4 plain, white paper in the input tray.

b. Open HP Utility.

NOTE: HP Utility is located in the HP folder in the Applications folder.

c. Select your printer from the list of devices at the left of the window.

d. Click Clean Printheads.

e. Click Clean, and follow the onscreen instructions.

CAUTION: Clean the printhead only when necessary. Unnecessary cleaning wastes ink and

shortens the life of the print head.

NOTE: If print quality still seems poor after you complete cleaning, try aligning the printhead. If

print quality problems persist after cleaning and aligning, contact HP support.

f. Click All Settings to return to the Information and Support pane.

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Copy issues

Troubleshoot copy problems. Use an HP online troubleshooting wizard.

NOTE: The HP online troubleshooting wizards may not be available in all languages.

Tips for copy and scan success on page 52

Get step-by-step instructions if the printer does not create a copy, or if your printouts are low quality.

ENWW Copy issues 91

Scan issues

HP Print and Scan Doctor

Solve scan problems Use an HP online troubleshooting wizard.

The HP Print and Scan Doctor is a utility that will try to diagnose and x the issue automatically.

NOTE: This utility is only available for Windows operating system.

Get step-by-step instructions if you cannot create a scan or if your scans are low quality.

NOTE: The HP Print and Scan Doctor and the HP online troubleshooting wizards may not be available in all

languages.

Tips for copy and scan success on page 52

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Network and connection issues

What do you want to do?

Fix wireless connection

Choose one of the following troubleshooting options.

HP Print and Scan Doctor The HP Print and Scan Doctor is a utility that will try to diagnose and x the issue automatically.

NOTE: This utility is only available for Windows operating system.

Use an HP online troubleshooting wizard

●

Troubleshoot your wireless problem, whether your printer has never been connected or it was

connected and is no longer working.

●

Troubleshoot a rewall or antivirus issue, if you suspect that it is preventing your computer from

connecting to the printer.

NOTE: The HP Print and Scan Doctor and the HP online troubleshooting wizards may not be available in all

languages.

Read general instructions in the Help for wireless troubleshooting

▲

Press the Wireless button ( ) and the Information button ( ) at the same time to print the

wireless network test report and network conguration page.

Find network settings for wireless connection

Choose one of the following troubleshooting options.

HP Print and Scan Doctor The HP Print and Scan Doctor is a utility that can tell you the network name (SSID) and

password (network key).

NOTE: This utility is only available for Windows operating system.

Use an HP online troubleshooting wizard

Learn how to nd your network name (SSID) and wireless password.

NOTE: The HP Print and Scan Doctor and the HP online troubleshooting wizards may not be available in all

languages.

Fix Wi-Fi Direct connection

Use an HP online troubleshooting wizard

NOTE: The HP online troubleshooting wizards may not be available in all languages.

ENWW Network and connection issues 93

Troubleshoot your Wi-Fi Direct problem or learn how to congure Wi-Fi Direct.

Read general instructions in the Help for Wi-Fi Direct troubleshooting

1. Make sure that the Wi-Fi Direct icon on the printer control panel is on. If it is o, press and hold the

Wireless button ( ) and the Resume button ( ) together for three seconds to turn it on.

2. From your wireless computer or mobile device, turn on the Wi-Fi connection, and then search for and

connect to the Wi-Fi Direct name of your printer.

If you are using a mobile device that does not support Wi-Fi Direct, make sure you have installed a compatible printing app. For more information, visit the HP Mobile Printing website at www.hp.com/go/

mobileprinting. If a local version of this website is not available in your country/region or language, you

might be directed to the HP Mobile Printing website in another country/region or language.

NOTE: If your mobile device does not support Wi-Fi, you are not able to use Wi-Fi Direct.

3. If the Wi-Fi Direct connection security for the printer is set to Manual, do one of the following to connect

to the printer.

●

Make sure to enter the correct Wi-Fi Direct password or PIN code when prompted.

●

If the Wi-Fi Direct icon on the printer display is blinking in sync with the white blinking Information

light, make sure to press the Information button ( ) within one minute to connect before

timeout.

4. Make sure that the number of Wi-Fi Direct connections has not reached the maximum of ve devices.

94 Chapter 8 Solve a problem ENWW

Hp 2600 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

1 HP DeskJet 2600 series Help

2 Get started

Printer parts

Control panel features

Overview of buttons and lights

Control panel display icons

Control panel lights and display icons status

Print reports from control panel

Load media

Change the default paper size detected by printer

Load an original on the scanner glass

Paper basics

Recommended papers for printing

Order HP paper supplies

Open the HP printer software (Windows)

Use the HP Smart app to print, scan, and troubleshoot from an iOS, Android, or Windows 10 device

Sleep mode

Quiet Mode

3 Print

Print documents

Print photos

Print using the HP Smart app

Print envelopes

Print using the maximum dpi

Print with mobile devices

Print from mobile devices

Tips for print success

Ink tips

Paper loading tips

Printer settings tips

4 Use Web Services

What are Web Services?

Set up Web Services

Print with HP ePrint

Remove Web Services

5 Copy and scan

Copy documents

Scan using the HP printer software

Scan to a computer

Create a new scan shortcut (Windows)

Change scan settings (Windows)

Scan using HP Smart

Scan from a Windows 10 device

Scan from an Android or iOS device

Scan using Webscan

Tips for copy and scan success

6 Manage cartridges

Check estimated ink levels

Order ink supplies

Replace cartridges

Use single cartridge mode

Cartridge warranty information

Tips for working with cartridges

7 Connect your printer

Connect your printer to a wireless network with a router

Connect your printer to a wireless network using Wi-Fi Protected Setup (WPS)

Connect your printer to a wireless network using HP printer software

Connect wirelessly to the printer without a router

Connect your printer by using the HP Smart app

Wireless settings

Change from a USB connection to a wireless network

Advanced printer management tools (for wireless printers)

Open the embedded web server

About cookies

Tips for setting up and using a wireless printer

8 Solve a problem

Jams and paper-feed issues

Clear a paper jam

Read general instructions in the Help for clearing paper jams

Clear a print carriage jam

Read general instructions in the Help for clearing a print carriage jams

Learn how to avoid paper jams

Solve paper-feed problems

Cartridge issues

Identify whether a cartridge has a problem

Fix cartridge problems