Honeywell PM23CA0110000202 User Manual
PM
| PM
23c
Mid-Range Printer
43
| PM
43c
User Manual
Intermec Technologies Corporation
Worldwide Headquarters
6001 36th Ave.W.
Everett, WA 98203
U.S.A.
www.intermec.com
The information contained herein is provided solely for the purpose of allowing customers to
operate and service Intermec-manufactured equipment and is not to be released, reproduced, or
used for any other purpose without written permission of Intermec Technologies Corporation.
Information and specifications contained in this document are subject to change without prior
notice and do not represent a commitment on the part of Intermec Technologies Corporation.
© 2012–2013 by Intermec Technologies Corporation. All rights reserved.
The word Intermec, the Intermec logo, Norand, ArciTech, Beverage Routebook, CrossBar,
dcBrowser, Duratherm, EasyADC, EasyCoder, EasySet, Fingerprint, i-gistics, INCA (under license),
Intellitag, Intellitag Gen2, JANUS, LabelShop, MobileLAN, Picolink, Ready-to-Work, RoutePower,
Sabre, ScanPlus, ShopScan, Smart Mobile Computing, SmartSystems, TE 2000, Trakker Antares,
and Vista Powered are either trademarks or registered trademarks of Intermec Technologies
Corporation.
There are U.S. and foreign patents as well as U.S. and foreign patents pending.
Wi-Fi is a registered certification mark of the Wi-Fi Alliance.
Bluetooth is a trademark of Bluetooth SIG, Inc., U.S.A.
ii PM23c, PM43, and PM43c Mid-Range Printer User Manual
Document Change Record
This page records changes to this document. The document was
originally released as Revision 001.
Version
Number
002 A 09/2013 Updated to support the release of the
Revision
Letter
Date Description of Change
PM23c printer.
PM23c, PM43, and PM43c Mid-Range Printer User Manual iii
iv PM23c, PM43, and PM43c Mid-Range Printer User Manual
Contents
Before You Begin. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . x
Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . x
Safety Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . x
Product Identification. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xii
Global Services and Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xii
Warranty Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xii
Web Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xii
Send Feedback. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xii
Telephone Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xii
Who Should Read This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xii
Related Documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiii
Patent Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiii
About the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
1
About the PM23c, PM43, and PM43c Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Printer Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
About the Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
About the Ready-to-Work Indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
About the Print Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
About the Icon Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
About the Full Touch Display Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
About the Ready Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
About the Main Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Contents
About Printer Command Languages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
About Fingerprint . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
About Direct Protocol . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
About IPL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
About ZSim . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
About DSim . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
About Smart Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
How to Set the Printer Command Language. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Set the Command Language from the Printer Web Page. . . . . . . . . . . . . . . . . . . . . 19
Set the Command Language from the Main Menu . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Printer Options and Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
PM23c, PM43, and PM43c Mid-Range Printer User Manual v
Contents
Set Up the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
2
About Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
About Linerless Media. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
About Tear-Off Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24
Load Media for Tear-Off Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
About the Label Dispenser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Load Media for the Label Dispenser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Load Media from an External Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
About Cut-Off Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Load Media for Cut-Off Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
About Ribbon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Load Ribbon. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Connect the Printer to Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
About Test Labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Print a Test Label with the Icon Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Print a Test Label with the Full Touch Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39
Calibrate the Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40
Create and Print Labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
How to Print on RFID Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
About RFID Tag Position. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Run the RFID Calibration Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Calculate RFID Tag Position . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Connect the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
3
About Printer Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Install Printer Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
How to Connect the Printer to Your PC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Connect the Printer Using a Serial Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Connect the Printer Using a USB Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
About the Parallel Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Connect the Printer Using an IEEE 1284 Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
vi PM23c, PM43, and PM43c Mid-Range Printer User Manual
How to Connect the Printer to Your Network. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49
Connect the Printer to an Ethernet Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
About Wireless Communications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50
Configure Wireless Communications from the Web Page. . . . . . . . . . . .50
Configure Wireless Communications from the Main Menu. . . . . . . . . .52
Install Authentication Certificates. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
About Bluetooth Communications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Connect to a Bluetooth Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Configure Bluetooth Communications from the Web Page . . . . . . . . . .54
Configure Bluetooth Communications from the Main Menu. . . . . . . . 55
About the USB Host Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Connect a USB Device. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Configure the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
4
How to Configure the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
About the Printer Configuration Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Configure the Printer from the Main Menu . . . . . . . . . . . . . . . . . . . . . . . . 66
Restrict Access to the Main Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Configure the Printer from the Web Page . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Configure the Printer with PrintSet 5 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
How to Configure the Printer with Programming Commands . . . . . . . . . . . . . . . 70
How to Configure the Printer with SmartSystems . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Configure the Printer with Touchless Configuration . . . . . . . . . . . . . . . . . . . . . . . . 70
Contents
About Uploading Fonts, Images, Applications, Formats, and Web Pages . . . . . . . . . . . . . . 71
Upload Fonts, Images, Applications, Formats, and Web Forms from the Web Page
71
Upload Fonts, Images, Applications, Formats, and Web Forms from a USB Stor-
age Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Change Background Image for the Ready Screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
About Printer Profiles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Save a Printer Profile from the Main Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Load a Printer Profile from the Main Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
How to Load a Printer Profile with Programming Commands . . . . . . . . . . . . . . . 76
Install or Export a Configuration File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77
Customize the Printer Web Page. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .78
PM23c, PM43, and PM43c Mid-Range Printer User Manual vii
Contents
Troubleshoot the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
5
Call Product Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
About Printer System Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .81
View Printer Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Check the Printer Odometer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Set Maintenance Alerts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
About Alerts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Configure Error Alert Notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Maintenance and Error Alerts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Troubleshoot Printer Problems and Find Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .88
How to Restore Printer Defaults. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Restore Defaults from the Printer Web Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Restore Defaults from the Main Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Restore Defaults with a Hardware-Based Reset . . . . . . . . . . . . . . . . . . . . . . . . . . . . .94
How to Upgrade the Printer Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Download the Printer Firmware Update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .95
Upgrade Firmware from the Printer Web Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Upgrade Firmware from a USB Storage Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Maintain the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
6
How to Clean the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Clean the Printhead . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Clean the Media Guides . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .100
Clean the Exterior of the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .100
Clean the Cutter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .100
Replace the Printhead . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .101
Replace the Platen Roller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .102
How to Adjust the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .103
Prevent Ribbon Wrinkling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .104
Adjust the Printhead Balance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .105
Adjust the Printhead Pressure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .106
Adjust the Label Gap and Black Mark Sensor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .107
viii PM23c, PM43, and PM43c Mid-Range Printer User Manual
Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
A
Printer Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .110
Interface Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .122
RS-232 Serial Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .122
USB Device Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .123
USB Host Interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .123
Ethernet Interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .124
Default Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
B
Default Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .128
Serial Port Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .128
Ethernet Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .129
Wireless 802.11 General Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .130
Wireless 802.11 Network Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .131
Wireless 802.11 Security Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .132
Bluetooth Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .134
Media Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .135
Print Quality Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .139
General System Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .139
Display and Audio Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .141
System I/O Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .141
System Network Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .142
System Maintenance Alert Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .143
Contents
Print Labels with INPrint. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145
C
About the INPrint Page. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .146
Print INPrint Labels. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .146
Predefined INPrint Label Formats . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .148
PM23c, PM43, and PM43c Mid-Range Printer User Manual ix
Contents
x PM23c, PM43, and PM43c Mid-Range Printer User Manual
Before You Begin
This section provides you with safety information, technical support
information, and sources for additional product information.
Safety Information
Your safety is extremely important. Read and follow all warnings and
cautions in this document before handling and operating Intermec
equipment. You can be seriously injured, and equipment and data can
be damaged if you do not follow the safety warnings and cautions.
This section explains how to identify and understand warnings,
cautions, and notes that are in this document.
Warning: A warning alerts you of an operating procedure,
practice, condition, or statement that must be strictly observed to
avoid death or serious injury to the persons working on the
equipment.
Caution: A caution alerts you to an operating procedure, practice,
condition, or statement that must be strictly observed to prevent
equipment damage or destruction, or corruption or loss of data.
Before You Begin
Note: Notes either provide extra information about a topic or contain
special instructions for handling a particular condition or set of
circumstances.
Safety Precautions
Note: You may use this printer on an IT power system.
PM23c, PM43, and PM43c Mid-Range Printer User Manual xi
Before You Begin
Warning: Moving parts are exposed when the cover is open. Make
sure the cover is closed before you operate the printer.
Warning: Do not open the electronics cover. Dangerous voltage!
Warning: Do not remove the bottom plate. Dangerous voltage!
Warning: Do not put your fingers inside the print mechanism
when the power is on.
Caution: Double pole/neutral fusing.
Caution: Do not spray the printer with water. If you are using a
hose to clean the premises in an industrial environment, remove
the printer or protect it carefully from spray and moisture.
Caution: Make sure you place the printer on an even surface that
can safely support its weight and supplies.
Caution: You must implement both hardware and software safety
precautions to prevent the possibility of undefined system states.
Caution: You must ensure that dangerous conditions cannot
occur under any circumstances, even for a brief period of time.
Caution: Observe all safety and accident prevention regulations
applicable to your specific region and application.
Caution: Before you use a cleaning card, carefully read the
warning text on the envelope.
xii PM23c, PM43, and PM43c Mid-Range Printer User Manual
Product Identification
The machine labels are attached to the underside of the printer and
contain information on type, model, serial number, and AC voltage.
This document provides warnings regarding personal safety during
operation of the printer.
Global Services and Support
Warranty Information
To understand the warranty for your Intermec product, visit the
Intermec web site at www.intermec.com and click Support >
Returns and Repairs > Warranty.
Web Support
Visit the Intermec web site at www.intermec.com to download our
current manuals (in PDF).
Visit the Intermec technical knowledge base (Knowledge Central) at
www.intermec.com and click Support > Knowledge Central to
review technical information or to request technical support for your
Intermec product.
Before You Begin
Send Feedback
Your feedback is crucial to the continual improvement of our
documentation. To provide feedback about this manual, please
contact the Intermec Technical Communications department directly
at TechnicalCommunications@intermec.com.
Telephone Support
In the U.S.A. and Canada, call 1-800-755-5505.
Outside the U.S.A. and Canada, contact your local Intermec
representative. To search for your local representative, from the
Intermec web site, click About Us > Contact Us.
Who Should Read This Manual
This user manual provides you with information about the features of
the PM23c, PM43, and PM43c printers, and how to install, configure,
operate, maintain, and troubleshoot them.
PM23c, PM43, and PM43c Mid-Range Printer User Manual xiii
Before You Begin
Related Documents
The Intermec web site at www.intermec.com contains our
documents (as .pdf files) that you can download for free.
To download do c u ments
1 Visit the Intermec web site at www.intermec.com.
2 Click the Products tab.
3 Using the Products menu, navigate to your product page. For
example, to find the PM43 printer product page, click Printers
and Media > Industrial Printers > PM43 Mid-Range Printer.
4 Click the Manuals tab.
If your product does not have its own product page, click Support >
Manuals. Use the Product Category, the Product Family, and
Product to find your documentation.
Patent Information
Product is covered by one or more of the following patents:
5110226; 5915865; 5180232; 5927876; 5186558; 5484991; 6015241;
5488223; 6023284; 5542487; 5564841; 6068420;5581293; 6088049;
5593238; 6146030; 5625399; 6151055; 5625401; 6175376; 6283651;
5693931; 6345920; 6350071; 5714995; 6618162; 6665089; 5781708;
6685371; 6732451; 5853252; 7274384; 5859656; 7324125; 5890817;
5940107; 5206662; 5946020; 5473984; 5988898; 6025861; 5548688;
6042279; 5562034; 6068418; 6092940; 5601373; 6099176; 6126348;
5623297; 6189788; 5638106; 6203131; 6210054; 6232994; 6462765;
6505982; 5746521; 6585437; 5751330; 5803635; 6791591; 6802659;
5841954; 7245227; 7329449; 5897255; 7338914; 5915864; 7450265.
There may be other U.S. and foreign patents pending.
xiv PM23c, PM43, and PM43c Mid-Range Printer User Manual
1
About the Printer
This chapter introduces the PM23c, PM43, and PM43c
printers, and includes descriptions of printer features and basic
operation.
1
Chapter 1 — About the Printer
About the PM23c, PM43, and PM43c Printer
The PM23c, PM43, and PM43c printers are rugged label printers that
include integrated USB, RS-232, and Ethernet interfaces. You can
connect the printers to a single desktop PC, to a wired network, or to a
wireless network.
Features of both printers include:
• Print speeds of up to 10 ips (406 dpi printhead) and 12 ips (203 and
300 dpi printhead).
• USB host port for connecting storage devices, scanners, or
keyboards.
• USB device port for connecting to a desktop PC.
• Support for printer programming languages including Intermec
Fingerprint, Intermec Printer Language (IPL), Direct Protocol,
DSim, and ZSim.
• A wide range of printer accessories.
• CCXv4 certified.
The PM23c, PM43, and PM43c printers with an IEEE 802.11b/g/n
radio installed are Wi-Fi® certified for interoperability with other
802.11b/g/n wireless LAN devices.
2 PM23c, PM43, and PM43c Mid-Range Printer User Manual
Printer Features
Use these illustrations to familiarize yourself with the PM23c, PM43,
and PM43c printers. Most of the illustrations in this manual show the
PM43 printer. The internal parts and back connectors are the same for
all printer models.
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Chapter 1 — About the Printer
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Front View of PM43 Printer
PM23c, PM43, and PM43c Mid-Range Printer User Manual 3
Chapter 1 — About the Printer
1SJOUIFBEMFWFS
(BQTFOTPSBEKVTUNFOUXIFFM
3JCCPOUBLFVQ
3JCCPOTVQQMZ
.FEJBIBOHFS
Internal View of the PM43 Printer
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Back View of the PM43 Printer
4 PM23c, PM43, and PM43c Mid-Range Printer User Manual
34TFSJBMQPSU
64#EFWJDFQPSU
64#IPTUQPSU
"$1PXFS
About the Front Panel
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JOEJDBUPS
There are two front panels available for the PM23c, PM43, and PM43c
printers:
• Icon (no display)
• Full touch display
Both versions of the front panel contain the Print button and the
Ready-to-Work indicator. The PM43 with the full touch display also
has a USB port on the front panel.
About the Ready-to-Work Indicator
The Ready-to-Work indicator on the front of the printer turns on
when the printer is ready to print.
Chapter 1 — About the Printer
Ready-to-Work Indicator Location
Ready-to-Work Indicator Status Description
On Printer is ready for a print job.
Blinking Printer is not ready for a print job.
Off Printer is turned off, not communicating,
or not ready to print. For example, the
printer may be starting up or performing
a firmware upgrade.
PM23c, PM43, and PM43c Mid-Range Printer User Manual 5
Chapter 1 — About the Printer
About the Print Button
The blue button on the front panel is the Print button. All models of
printer have a blue Print button. Use the Print button to feed media,
pause print jobs, and print. Use this table to understand the functions
of the Print button.
Print Button Behavior
State of the Printer Printer Behavior
Starting Press the Print button during startup to enter
Ready Press the Print button to advance media.
Printing Press the Print button to stop or pause printing. The
Paused Press the Print button to resume printing.
Error Press the Print button to advance media if possible.
Calibration mode or to restore defaults if the
printhead is lifted.
Press and hold the Print button for more than two
seconds to perform a test feed.
If the print key feature is enabled (on), the printer
reprints the last print job.
printer will stop after it completely prints one label.
6 PM23c, PM43, and PM43c Mid-Range Printer User Manual
About the Icon Front Panel
1.
1.
The icon front panel contains icons that light up to indicate printer
communications, printer errors, and maintenance issues.
Chapter 1 — About the Printer
Icon Front Panel on a PM23c, PM43, and PM43c Printer
Use this table to understand what it means when an icon lights up.
Names and Descriptions of Front Panel Icons
Icon Name Color Description
Wi-Fi Communications White Wireless signal.
Off Wireless radio disabled or not installed.
Connectivity Flashing
white
Off No data is being sent or received.
Bluetooth White Bluetooth is enabled.
Off Bluetooth is disabled or not installed.
PM23c, PM43, and PM43c Mid-Range Printer User Manual 7
Sending or receiving data.
Chapter 1 — About the Printer
Names and Descriptions of Front Panel Icons (Continued)
Icon Name Color Description
Media Red Out of media or there is a problem with the
media (jammed, not loaded correctly). If the
printer has a label taken sensor installed and
enabled, this icon indicates that a label has been
printed but not yet removed.
Off Media is available and loaded correctly.
Configuration Error Red There is a printer configuration problem.
Off There are no configuration problems.
Ribbon Red Ribbon is out or there is a problem with the
ribbon.
Off Ribbon is not having any problems or the printer
is not configured to use ribbon.
Printhead Hot Red The printhead is too hot.
Off The printhead temperature is normal and the
printer is ready for printing.
Printhead Lifted Red Printhead is lifted.
Off Printhead is lowered.
General Error Red There is a printer problem not associated with
one of the other icons.
Off There are no general errors.
Pause White The printer is paused.
Off The printer is not paused.
Maintenance Amber Maintenance is required and a lifetime odometer
setting has been reached.
Flashing
amber
Off No maintenance is required.
The firmware is being upgraded, the printer is
recovering or restoring the firmware, or the
printer is calibrating. Once the process is
complete, the printer will turn off.
8 PM23c, PM43, and PM43c Mid-Range Printer User Manual
About the Full Touch Display Front Panel
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456
1203
C
F1
F2
F3
F4 F5
-
./
1.
D
The full touch display front panel contains a 3.5-inch touch panel and
a keypad for entering information or navigating through the user
interface.
Chapter 1 — About the Printer
The Full Touch Display Front Panel on a PM43 and PM23c Printer
The full touch screen is a resistive touch panel that supports touch
input with fingers, gloved hands, or a stylus. You only need to touch
the screen once to make a selection.
Use the keys on the front panel to enter information into the screen or
to navigate the Main Menu if the touch screen is not working properly.
All of the full touch display printers contain these keys on the front
panel: 0 to 9, Enter, . (period), - (minus), Clear, F1 to F5, and an Orange
(Shift) key.
PM23c, PM43, and PM43c Mid-Range Printer User Manual 9
Chapter 1 — About the Printer
Shortcut Keys on the Full Touch Display Keypad
Navigation Shortcut Keys
Enter the Main Menu . (period)/- (minus)
Arrow Up 8
Arrow Down 2
Arrow Left 4
Arrow Right 6
Enter in Menu
Break in Fingerprint Application Orange + C
About the Ready Screen
After you turn the printer on, the Ready screen appears when the
printer finishes starting up.
Enter button
PM23c, PM43, and PM43c Ready Screen
Note: Icons for Wi-Fi and Bluetooth status appear only when the
optional Wi-Fi/Bluetooth module is installed. The IP address appears
when the printer is connected to an Ethernet or wireless network. If
there is not Ethernet or wireless connection, serial port information
appears on the screen.
10 PM23c, PM43, and PM43c Mid-Range Printer User Manual
Chapter 1 — About the Printer
By default, the information bar at the bottom of the screen shows the
printer command language and the printer IP address. You will see the
time and current date only if the real time clock (RTC) is installed. You
can customize the screen as necessary to show different kinds of
information.
The status bar at the top of the screen includes these icons:
Information and Status Icon Descriptions
Icon Description of Icon
Printer Information icon. Press the icon to view printing
related settings and system information.
Wireless Connection icon. This icon appears when the
Wi-Fi/Bluetooth module is installed in the printer and
indicates the strength of the wireless network connection:
- Strong.
- Good.
- Weak.
- No signal.
- 802.11 is turned off.
Press the icon to view status and signal strength.
Data transfer icon. Blinks when data is moving through an
interface connection to the printer. Press the icon to view
detailed information on the connection.
Bluetooth icon. This icon appears when the Wi-Fi/Bluetooth
module is installed in the printer and indicates whether the
Bluetooth module is enabled or disabled:
- Bluetooth is turned on.
- Bluetooth is turned off.
Press the icon to view detailed Bluetooth information or to use
the Bluetooth wizard.
PM23c, PM43, and PM43c Mid-Range Printer User Manual 11
Chapter 1 — About the Printer
About the Main Menu
In the printer Ready screen, press to view the Main Menu.
Press one of the buttons to select the Programs, Settings, Tools, or
Wizards menu:
• Select Programs to see a list of programs installed on the printer.
This list includes utility programs provided by Intermec as part of
the printer firmware, and programs you have installed on the
printer.
The Programs item appears in the Main Menu only if the printer
is using Fingerprint or Direct Protocol as the command language.
• Select Settings to view and change printer settings.
• Select Tools to print test labels, manage a connected USB storage
device, restore printer default settings, or save and load printer
profiles.
• Select Wizards to see a list of wizards that help you configure
printing or communication settings, or calibrate the media
sensors.
Note: The printer cannot print while the Main Menu is onscreen. You
need to exit the Main Menu and return to the Ready screen to begin
printing.
How to Navigate in the Main Menu
Use the status bar buttons to navigate between menus in the Main
menu and save changes.
12 PM23c, PM43, and PM43c Mid-Range Printer User Manual
Main Menu Buttons and Descriptions
Button Description
Returns to the Main menu.
Goes back up one level in the menu.
Returns to the Ready screen.
Saves the configuration changes.
Chapter 1 — About the Printer
Moves between options in a setting menu.
Moves to additional options not viewable in the menu.
Use the horizontal scroll bar for settings with options you can select.
Use the onscreen keypads to enter data for the settings.
About the Onscreen Keypads
You can use the onscreen alphanumeric or numeric keypads to make
changes to your settings.
Alphanumeric Keypad
PM23c, PM43, and PM43c Mid-Range Printer User Manual 13
Chapter 1 — About the Printer
Numeric Keypad
Extended Numeric Keypad
For all keypads:
• Press to delete the last character you entered.
• Press the available keys to enter your information.
For the alphanumeric and extended numeric keypad:
• Press 123 or ABC to toggle between the alphabetic and numeric
keys.
• In the alphabetic keypad, press to toggle between uppercase
and lowercase letters.
14 PM23c, PM43, and PM43c Mid-Range Printer User Manual
Chapter 1 — About the Printer
• In the numeric keypad, press to toggle between shifted and
unshifted key characters. For example, press the up arrow to toggle
between $ and # in the numeric keypad.
When you are finished typing, press to return to the menu and
then save your information.
About the Printer Wizards
The full touch printer firmware includes several wizards you can use to
quickly set up your printer. The available wizards depend on the
hardware you have installed in the printer. You can start all of the
wizards from the Main menu except for the startup wizard. The
startup wizard appears the first time you turn on the printer and after
the printer has been reset to the factory default state.
Printing Wizards
Wizard Description
Media Setup Select media and printing type (DT or TTR), media
width, length, and X-margin, Start and Stop Adjust
values, and print speed.
Print Quality Prints a series of labels to determine the best print
quality setting.
Loading Media Shows how to load media.
Loading Ribbon (TTR printers only) Shows how to load ribbon.
PM23c, PM43, and PM43c Mid-Range Printer User Manual 15
Chapter 1 — About the Printer
Communications Wizards
Wizard Description
Line Analyzer Logs all incoming data on all communications
Wireless 802.11 Looks for wireless networks and sets up Wi-Fi
Bluetooth Looks for discoverable Bluetooth devices and sets
Calibration Wizards
Wizard Description
Media Calibrates the label gap sensor and shows current
Screen Calibrates the touch screen.
RFID Calibrates the optimal label adjustment and output
Label Taken Sensor Calibrates the label taken sensor used with the label
channels and saves the data to a log file. For
experienced users.
communications. Available when Wi-Fi/Bluetooth
module is installed.
up Bluetooth communications. Available when
Wi-Fi/Bluetooth module is installed.
print settings.
power setting for the RFID media loaded in the
printer. Available when the RFID module is
installed.
dispenser. Available when the label taken sensor is
installed.
16 PM23c, PM43, and PM43c Mid-Range Printer User Manual
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