Page 1
PM23c, PM43, & PM43c
Mid-Range Printer
User Manual
Page 2
Disclaimer
Honeywell International Inc. (“HII”) reserves the right to make changes in specifications and
other information contained in this document without prior notice, and the reader should in all
cases consult HII to determine whether any such changes have been made. The information
in this publication does not represent a commitment on the part of HII.
HII shall not be liable for technical or editorial errors or omissions contained herein; nor for
incidental or consequential damages resulting from the furnishing, performance, or use of
this material. HII disclaims all responsibility for the selection and use of software and/or
hardware to achieve intended results.
This document contains proprietary information that is protected by copyright. All rights are
reserved. No part of this document may be photocopied, reproduced, or translated into
another language without the prior written consent of HII.
Trademarks
Microsoft, Windows, and the Windows logo are either registered trademarks or registered
trademarks of Microsoft Corporation in the United States and/or other countries.
Zebra, Zebra Programming Language (ZPL), and ZPL II are trademarks of ZIH Corp.
Patents
For patent information, see www.hsmpats.com.
Copyright © 2012–2016 Honeywell International Inc. All rights reserved.
ii PM23c, PM43, and PM43c Mid-Range Printer User Manual
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Contents
Customer Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xi
Product Service and Repair . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xi
Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xi
Send Feedback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xi
Safety Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xii
Product Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xii
About the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
1
About the PM23c, PM43, and PM43c Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Printer Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Contents
About the Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
About Printer Command Languages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
How to Set the Printer Command Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Printer Options and Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
About the Ready-to-Work Indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
About the Print Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
About the Icon Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
About the Full Touch Display Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . 9
About the Ready Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
About the Main Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
How to Navigate in the Main Menu . . . . . . . . . . . . . . . . . . . . . . . 13
About the Onscreen Keypads . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
About the Printer Wizards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
About Fingerprint . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
About Direct Protocol . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
About IPL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
About ZSim . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
About DSim . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
About Smart Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Set the Command Language from the Printer Web Page . . . . . . . . . . . . . 18
Set the Command Language from the Main Menu . . . . . . . . . . . . . . . . . . 19
PM23c, PM43, and PM43c Mid-Range Printer User Manual v
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Contents
Set Up the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
2
Connect the Printer to Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
About Smart Calibration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
About Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
About Linerless Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
About Tear-Off Printing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Load Media for Tear-Off Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
About the Label Dispenser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Load Media for the Label Dispenser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Load Media from an External Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
About Cut-Off Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Load Media for Cut-Off Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
About Ribbon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Load Ribbon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
About Test Labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Print a Test Label with the Icon Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Print a Test Label with the Full Touch Printer . . . . . . . . . . . . . . . . . . . . . . . 38
Calibrate the Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Create and Print Labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
How to Print on RFID Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
About RFID Tag Position . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Run the RFID Calibration Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Calculate RFID Tag Position . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Connect the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43
3
About Printer Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Install Printer Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
How to Connect the Printer to Your PC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Connect the Printer Using a Serial Cable . . . . . . . . . . . . . . . . . . . . . . . . . 45
Connect the Printer Using a USB Cable . . . . . . . . . . . . . . . . . . . . . . . . . . 46
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About the Parallel Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Connect the Printer Using an IEEE 1284 Cable. . . . . . . . . . . . . . . . . . . . . 46
How to Connect the Printer to Your Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Connect the Printer to an Ethernet Network . . . . . . . . . . . . . . . . . . . . . . . 47
About Wireless Communications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Configure Wireless Communications from the Web Page . . . . . . 48
Configure Wireless Communications from the Main Menu . . . . . 49
Install Authentication Certificates . . . . . . . . . . . . . . . . . . . . . . . . . 49
About Bluetooth Communications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Connect to a Bluetooth Device . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Configure Bluetooth Communications from the Web Page . . . . . 51
Configure Bluetooth Communications from the Main Menu . . . . . 52
About the USB Host Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Connect a USB Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Configure the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55
4
How to Configure the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
About the Printer Configuration Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Configure the Printer from the Main Menu . . . . . . . . . . . . . . . . . . 62
Restrict Access to the Main Menu . . . . . . . . . . . . . . . . . . . . . . . . . 63
Configure the Printer from the Web Page . . . . . . . . . . . . . . . . . . . 64
Configure the Printer with PrintSet 5 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
How to Configure the Printer with Programming Commands . . . . . . . . . . 66
How to Configure the Printer with SmartSystems . . . . . . . . . . . . . . . . . . . 66
Configure the Printer with Touchless Configuration . . . . . . . . . . . . . . . . . 66
Contents
About Uploading Fonts, Images, Applications, Formats, and Web Pages . . . . . . . 67
Upload Fonts, Images, Applications, Formats, and Web Forms
from the Web Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Upload Fonts, Images, Applications, Formats, and Web Forms
from a USB Storage Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Change Background Image for the Ready Screen . . . . . . . . . . . . . . . . . . . 70
About Printer Profiles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Save a Printer Profile from the Web Page . . . . . . . . . . . . . . . . . . . . . . . . . 71
Load a Printer Profile from the Web Page . . . . . . . . . . . . . . . . . . . . . . . . . 71
Save a Printer Profile from the Main Menu . . . . . . . . . . . . . . . . . . . . . . . . 72
Load a Printer Profile from the Main Menu . . . . . . . . . . . . . . . . . . . . . . . . 73
How to Load a Printer Profile with Programming Commands . . . . . . . . . . 73
Install a Configuration File from a USB Storage Device . . . . . . . . . . . . . . . . . . . . . 74
Export a Configuration File to a USB Storage Device . . . . . . . . . . . . . . . . . . . . . . 75
PM23c, PM43, and PM43c Mid-Range Printer User Manual vii
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Contents
About Menu Shortcuts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Create Menu Shortcuts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Customize the Printer Web Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Troubleshoot the Printer . . . . . . . . . . . . . . . . . . . . . . . . . .79
5
Contact Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
About Printer System Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
View Printer Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Check the Printer Odometer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Set Maintenance Alerts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
About Alerts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Configure Error Alert Notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Maintenance and Error Alerts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Troubleshoot Printer Problems and Find Solutions . . . . . . . . . . . . . . . . . . . . . . . . 88
How to Restore Printer Defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Restore Defaults from the Printer Web Page . . . . . . . . . . . . . . . . . . . . . . 93
Restore Defaults from the Main Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Restore Defaults with a Hardware-Based Reset . . . . . . . . . . . . . . . . . . . . 94
How to Upgrade the Printer Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Download the Printer Firmware Update . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Upgrade Firmware from the Printer Web Page . . . . . . . . . . . . . . . . . . . . . 96
Upgrade Firmware from a USB Storage Device . . . . . . . . . . . . . . . . . . . . 96
Maintain the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .97
6
How to Clean the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Clean the Printhead . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Clean the Media Guides. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Clean the Exterior of the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Clean the Cutter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Replace the Printhead . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Replace the Platen Roller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
viii PM23c, PM43, and PM43c Mid-Range Printer User Manual
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How to Adjust the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Prevent Ribbon Wrinkling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Adjust the Printhead Balance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Adjust the Printhead Pressure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Calibrate the Label Taken Sensor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
Adjust the Label Gap and Black Mark Sensor . . . . . . . . . . . . . . . . . . . . . 106
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .109
A
Printer Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Interface Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
RS-232 Serial Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
USB Device Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
USB Host Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
Ethernet Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
Default Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .125
B
Default Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
Serial Port Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
Ethernet Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Wireless 802.11 General Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128
Wireless 802.11 Network Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
Wireless 802.11 Security Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130
Bluetooth Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
Media Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134
Print Quality Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138
General System Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138
Display and Audio Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140
System I/O Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
System Network Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142
System Maintenance Alert Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143
Contents
Print Labels with INPrint . . . . . . . . . . . . . . . . . . . . . . . . .145
C
About the INPrint Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146
Print INPrint Labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146
Predefined INPrint Label Formats . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147
PM23c, PM43, and PM43c Mid-Range Printer User Manual ix
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Contents
x PM23c, PM43, and PM43c Mid-Range Printer User Manual
Page 9
Customer Support
If you need assistance installing or troubleshooting your product, contact
us by using one of these methods:
Knowledge Base: www.hsmknowledgebase.com
Our Knowledge Base provides thousands of immediate solutions. If the
Knowledge Base does not help you solve your problem, log into the
Technical Support Portal to submit your problem or ask your question.
Technical Support Portal: www.hsmsupportportal.com
Log into the Technical Support Portal to search our Knowledge Base,
submit your problem or question, request a call back, or provide
feedback. When filling out one of the forms, provide as much detail as
possible. You can even include attachments.
Telephone: www.honeywellaidc.com/locations
For our latest contact information, please check our website.
Product Service and Repair
Honeywell International Inc. provides service for all of its products
through service centers throughout the world. To find your service
center, go to www.honeywellaidc.com and select Support > Contact
Support > Service and Repair. Contact your service center to obtain a
Return Material Authorization number (RMA #) before you return the
product.
To obtain warranty or non-warranty service, return your product to
Honeywell (postage paid) with a copy of the dated purchase record.
Customer Support
Limited Warranty
For warranty information, go to www.honeywellaidc.com and click
Resources > Warranty.
Send Feedback
Your feedback is crucial to the continual improvement of our
documentation. To provide feedback about this manual, please
contact the Technical Communications department directly at
ACSHSMTechnicalCommunications@honeywell.com.
PM23c, PM43, and PM43c Mid-Range Printer User Manual xi
Page 10
Customer Support
Safety Precautions
Note: You may use this printer on an IT power system.
Warning: Moving parts are exposed when the cover is open. Make
sure the cover is closed before you operate the printer.
Warning: Do not open the electronics cover. Dangerous voltage!
Warning: Do not remove the bottom plate. Dangerous voltage!
Warning: Do not put your fingers inside the print mechanism when
the power is on.
Caution: Double pole/neutral fusing.
Caution: Do not spray the printer with water. If you are using a hose
to clean the premises in an industrial environment, remove the
printer or protect it carefully from spray and moisture.
Caution: Make sure you place the printer on an even surface that
can safely support its weight and supplies.
Caution: You must implement both hardware and software safety
precautions to prevent the possibility of undefined system states.
Caution: You must ensure that dangerous conditions cannot occur
under any circumstances, even for a brief period of time.
Caution: Observe all safety and accident prevention regulations
applicable to your specific region and application.
Caution: Before you use a cleaning card, carefully read the warning
text on the envelope.
Product Identification
The machine labels are attached to the underside of the printer and
contain information on type, model, serial number, and AC voltage. This
document provides warnings regarding personal safety during operation
of the printer.
xii PM23c, PM43, and PM43c Mid-Range Printer User Manual
Page 11
1
About the Printer
This chapter introduces the PM23c, PM43, and PM43c
printers, and includes descriptions of printer features and
basic operation.
1
Page 12
Chapter 1 – About the Printer
About the PM23c, PM43, and PM43c Printer
The PM23c, PM43, and PM43c printers are rugged label printers that
include integrated USB, RS-232, and Ethernet interfaces. You can
connect the printers to a single desktop PC, to a wired network, or to a
wireless network.
Features of both printers include:
• Print speeds of up to 10 ips (406 dpi printhead) and 12 ips (203 and
300 dpi printhead).
• USB host port for connecting storage devices, scanners, or
keyboards.
• USB device port for connecting to a desktop PC.
• Support for printer programming languages including Intermec
Fingerprint, Intermec Printer Language (IPL), Direct Protocol, DSim,
and ZSim.
• A wide range of printer accessories.
• CCXv4 certified.
Note: The PM23c, PM43, and PM43c printers with an IEEE
802.11a/b/g/n radio installed are Wi-Fi® certified for interoperability
with other 802.11a/b/g/n wireless LAN devices.
2 PM23c, PM43, and PM43c Mid-Range Printer User Manual
Page 13
Printer Features
R
Use these illustrations to familiarize yourself with the PM23c, PM43, and
PM43c printers. Most of the illustrations in this manual show the PM43
printer. The internal parts and back connectors are the same for all printer
models.
5SERINTERFACE
Chapter 1 – About the Printer
-EDIACOVE
0RINTBUTTON
Front View of PM43 Printer
PM23c, PM43, and PM43c Mid-Range Printer User Manual 3
Page 14
Chapter 1 – About the Printer
0RINTHEADLEVER
'APSENSORADJUSTMENTWHEEL
2IBBONTAKEUP
2IBBONSUPPLY
-EDIAHANGER
/NOFFSWITCH
%THERNETPORT
23SERIALPORT
53"DEVICEPORT
53"HOSTPORT
!#0OWER
Internal View of the PM43 Printer
Back View of the PM43 Printer
4 PM23c, PM43, and PM43c Mid-Range Printer User Manual
Page 15
About the Front Panel
2EADYTO7ORK
INDICATOR
There are two front panels available for the PM23c, PM43, and PM43c
printers:
• Icon (no display)
• Full touch display
Both versions of the front panel contain the Print button and the Readyto-Work indicator. The PM43 with the full touch display also has a USB
port on the front panel.
About the Ready-to-Work Indicator
The Ready-to-Work indicator on the front of the printer turns on when the
printer is ready to print.
Chapter 1 – About the Printer
Ready-to-Work Indicator Location
Ready-to-Work
Indicator Status
On Printer is ready for a print job.
Blinking Printer is not ready for a print job.
Off Printer is turned off, not communicating, or not ready
PM23c, PM43, and PM43c Mid-Range Printer User Manual 5
Description
to print. For example, the printer may be starting up
or performing a firmware upgrade.
Page 16
Chapter 1 – About the Printer
About the Print Button
The blue button on the front panel is the Print button. All models of
printer have a blue Print button. Use the Print button to feed media,
pause print jobs, and print. Use this table to understand the functions of
the Print button.
Print Button Behavior
State of the Printer Printer Behavior
Starting Press the Print button during startup to enter
Ready Press the Print button to advance media.
Printing Press the Print button to stop or pause printing.
Paused Press the Print button to resume printing.
Error Press the Print button to advance media if
Calibration mode or to restore defaults if the
printhead is lifted.
If the print key feature is enabled (on), press the
Print button to reprint the last print job.
Press and hold the Print button for more than two
seconds to perform the action defined by the Hold
Feed Button Action setting.
The printer will stop after it completely prints one
label.
possible.
6 PM23c, PM43, and PM43c Mid-Range Printer User Manual
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About the Icon Front Panel
1.
1.
The icon front panel contains icons that light up to indicate printer
communications, printer errors, and maintenance issues.
Chapter 1 – About the Printer
Icon Front Panel on a PM23c, PM43, and PM43c Printer
Use this table to understand what it means when an icon lights up.
Names and Descriptions of Front Panel Icons
Icon Name Color Description
Wi-Fi Communications White Wireless signal.
Off Wireless radio disabled or not installed.
Connectivity Flashing
Sending or receiving data.
white
Off No data is being sent or received.
Bluetooth White Bluetooth is enabled.
Off Bluetooth is disabled or not installed.
PM23c, PM43, and PM43c Mid-Range Printer User Manual 7
Page 18
Chapter 1 – About the Printer
Names and Descriptions of Front Panel Icons (continued)
Icon Name Color Description
Media Red Out of media or there is a problem with the
media (jammed, not loaded correctly). If the
printer has a label taken sensor installed and
enabled, this icon indicates that a label has
been printed but not yet removed.
Off Media is available and loaded correctly.
Configuration Error Red There is a printer configuration problem.
Off There are no configuration problems.
Ribbon Red Ribbon is out or there is a problem with the
ribbon.
Off Ribbon is not having any problems or the
printer is not configured to use ribbon.
Printhead Hot Red The printhead is too hot.
Off The printhead temperature is normal and the
printer is ready for printing.
Printhead Lifted Red Printhead is lifted.
Off Printhead is lowered.
General Error Red There is a printer problem not associated with
one of the other icons.
Off There are no general errors.
Pause White The printer is paused.
Off The printer is not paused.
Maintenance Amber Maintenance is required and a lifetime
odometer setting has been reached.
Flashing
amber
The firmware is being upgraded, the printer is
recovering or restoring the firmware, or the
printer is calibrating. Once the process is
complete, the printer will turn off.
Off No maintenance is required.
8 PM23c, PM43, and PM43c Mid-Range Printer User Manual
Page 19
Chapter 1 – About the Printer
&
)
)
)
) )
1.
D
About the Full Touch Display Front Panel
The full touch display front panel contains a 3.5-inch touch panel and a
keypad for entering information or navigating through the user interface.
The Full Touch Display Front Panel on a PM43 and PM23c Printer
The full touch screen is a resistive touch panel that supports touch input
with fingers, gloved hands, or a stylus. You only need to touch the screen
once to make a selection.
Use the keys on the front panel to enter information into the screen or to
navigate the Main Menu if the touch screen is not working properly. All of
the full touch display printers contain these keys on the front panel: 0 to
9, Enter, . (period), - (minus), Clear, F1 to F5, and an Orange (Shift) key.
PM23c, PM43, and PM43c Mid-Range Printer User Manual 9
Page 20
Chapter 1 – About the Printer
Shortcut Keys on the Full Touch Display Keypad
Navigation Shortcut Keys
Enter the Main Menu . (period)/- (minus)
Arrow Up 8
Arrow Down 2
Arrow Left 4
Arrow Right 6
Enter in Menu
Break in Fingerprint Application Orange + C
About the Ready Screen
After you turn the printer on, the Ready screen appears when the printer
finishes starting up.
Enter button
PM23c, PM43, and PM43c Ready Screen
Note: Icons for Wi-Fi and Bluetooth status appear only when the optional
Wi-Fi/Bluetooth module is installed. The IP address appears when the
printer is connected to an Ethernet or wireless network. If there is not
Ethernet or wireless connection, serial port information appears on the
screen.
10 PM23c, PM43, and PM43c Mid-Range Printer User Manual
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Chapter 1 – About the Printer
By default, the information bar at the bottom of the screen shows the
printer command language and the printer IP address. You will see the
time and current date only if the real time clock (RTC) is installed. You can
customize the screen as necessary to show different kinds of information.
The status bar at the top of the screen includes these icons:
Information and Status Icon Descriptions
Icon Description of Icon
Printer Information icon. Press the icon to view printing
related settings and system information.
Wireless Connection icon. This icon appears when the WiFi/Bluetooth module is installed in the printer and indicates
the strength of the wireless network connection:
- Strong.
- Good.
- Weak.
- No signal.
- 802.11 is turned off.
Press the icon to view status and signal strength.
Data transfer icon. Blinks when data is moving through an
interface connection to the printer. Press the icon to view
detailed information on the connection.
Bluetooth icon. This icon appears when the Wi-Fi/
Bluetooth module is installed in the printer and indicates
whether the Bluetooth module is enabled or disabled:
- Bluetooth is turned on.
- Bluetooth is turned off.
Press the icon to view detailed Bluetooth information or to
use the Bluetooth wizard.
PM23c, PM43, and PM43c Mid-Range Printer User Manual 11
Page 22
Chapter 1 – About the Printer
About the Main Menu
In the printer Ready screen, press to view the Main Menu.
Note: If you create menu shortcuts, the Main Menu is replaced by the
Quick Choices menu.
Press one of the buttons to select the Programs, Settings, Tools, or
Wizards menu:
• Select Programs to see a list of programs installed on the printer.
This list includes utility programs provided by Intermec as part of the
printer firmware, and programs you have installed on the printer.
The Programs item appears in the Main Menu only if the printer is
using Fingerprint or Direct Protocol as the command language.
• Select Settings to view and change printer settings.
• Select Tools to print test labels, manage a connected USB storage
device, restore printer default settings, or save and load printer
profiles.
• Select Wizards to see a list of wizards that help you configure printing
or communication settings, or calibrate the media sensors.
Note: The printer cannot print while the Main Menu is onscreen. You
need to exit the Main Menu and return to the Ready screen to begin
printing.
12 PM23c, PM43, and PM43c Mid-Range Printer User Manual
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Chapter 1 – About the Printer
How to Navigate in the Main Menu
Use the status bar buttons to navigate between menus in the Main menu
and save changes.
Main Menu Buttons and Descriptions
Button Description
Returns to the Main menu.
Goes back up one level in the menu.
Returns to the Ready screen.
Saves the configuration changes.
Moves between options in a setting menu.
Moves to additional options not viewable in the menu.
Use the horizontal scroll bar for settings with options you can select. Use
the onscreen keypads to enter data for the settings.
About the Onscreen Keypads
You can use the onscreen alphanumeric or numeric keypads to make
changes to your settings.
Alphanumeric Keypad
PM23c, PM43, and PM43c Mid-Range Printer User Manual 13
Page 24
Chapter 1 – About the Printer
Numeric Keypad
Extended Numeric Keypad
For all keypads:
• Press to delete the last character you entered.
• Press the available keys to enter your information.
For the alphanumeric and extended numeric keypad:
• Press 123 or ABC to toggle between the alphabetic and numeric
keys.
• In the alphabetic keypad, press to toggle between uppercase and
lowercase letters.
• In the numeric keypad, press to toggle between shifted and
unshifted key characters. For example, press the up arrow to toggle
between $ and # in the numeric keypad.
14 PM23c, PM43, and PM43c Mid-Range Printer User Manual
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Chapter 1 – About the Printer
When you are finished typing, press to return to the menu and then
save your information.
About the Printer Wizards
The full touch printer firmware includes several wizards you can use to
quickly set up your printer. The available wizards depend on the hardware
you have installed in the printer. You can start all of the wizards from the
Main menu except for the startup wizard. The startup wizard appears the
first time you turn on the printer and after the printer has been reset to the
factory default state.
Printing Wizards
Wizard Description
Media Setup Select media and printing type (DT or TTR),
media width, length, and X-margin, Start and
Stop Adjust values, and print speed.
Print Quality Prints a series of labels to determine the best
print quality setting.
Loading Media Shows how to load media.
Loading Ribbon (TTR printers only) Shows how to load ribbon.
PM23c, PM43, and PM43c Mid-Range Printer User Manual 15
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Chapter 1 – About the Printer
Communications Wizards
Wizard Description
Line Analyzer Logs all incoming data on all communications
Wireless 802.11 Looks for wireless networks and sets up Wi-Fi
Bluetooth Looks for discoverable Bluetooth devices and
Calibration Wizards
Wizard Description
Media Calibrates the label gap sensor and shows
Screen Calibrates the touch screen.
RFID Calibrates the optimal label adjustment and
Label Taken Sensor Calibrates the label taken sensor used with the
channels and saves the data to a log file. For
experienced users.
communications. Available when Wi-Fi/Bluetooth
module is installed.
sets up Bluetooth communications. Available
when Wi-Fi/Bluetooth module is installed.
current print settings.
output power setting for the RFID media loaded
in the printer. Available when the RFID module is
installed.
label dispenser. Available when the label taken
sensor is installed.
About Printer Command Languages
A printer command language is a set of instructions that controls printer
functions:
• Configure the printer.
• Return the status of the printer.
• Control peripheral devices.
• Format a label or receipt for printing.
16 PM23c, PM43, and PM43c Mid-Range Printer User Manual
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The printer supports these command languages and language simulator
support options:
• Fingerprint
• Direct Protocol (DP)
• IPL (Intermec Printer Language)
• ZSim (ZPL command language simulator)
• DSim (DPL command language simulator)
• Smart Printing
About Fingerprint
Fingerprint is a BASIC-inspired general purpose printer language. Use
Fingerprint to design custom label formats and write printer application
software. If you plan to run Smart Printing applications directly on the
printer, without connecting to a PC, select Fingerprint as your printer
command language. For more information, see the Fingerprint
Command Reference.
The printer uses the Fingerprint printer command language by default.
About Direct Protocol
Direct Protocol (DP) is a subset of Fingerprint that uses a more intuitive
English-like syntax. This flexible host-based printer command language
can also be used with Smart Printing applications. Direct Protocol lets you
combine predefined layouts and variable data to create labels, tickets,
and tags. If you are using bar code software, like BarTender, select Direct
Protocol as your printer command language.
Chapter 1 – About the Printer
About IPL
IPL (Intermec Printer Language) is a host-based printer command
language. Use IPL to design, modify, and download label formats; write
printer application software; and configure the printer. If you are sending
IPL label files to the printer, select IPL as your printer command
language. For more information, see the IPL Command Reference.
About ZSim
ZSim (ZPL command language simulator) interprets Zebra™ programs
(ZPL II or later) without requiring any host programming changes. If you
are sending ZPL label files to the printer, select ZSim as your printer
command language. For more information, see the ZSim Command
Reference.
PM23c, PM43, and PM43c Mid-Range Printer User Manual 17
Page 28
Chapter 1 – About the Printer
About DSim
DSim (DPL command language simulator) interprets Datamax™ data
streams without requiring any host programming changes. If you are
sending DPL label files to the printer, select DSim as your printer
command language. For more information, see the DSim Command
Reference.
About Smart Printing
Smart Printing refers to the ability of the printer to independently run
printing operations without being connected to a host computer. If you are
running printer-based applications written in C#, select Smart Printing as
your printer command language.
For help creating Smart Printing applications, go to the Intermec
Developer Center at www.intermec.com/developer.
How to Set the Printer Command Language
You can use one of these methods to change the printer command
language:
• Printer Web page
• Main Menu
• PrintSet 5. For more information, see the PrintSet 5 online help.
Set the Command Language from the Printer Web Page
To set the command language from the printer web page, you need to
turn on the printer and connect to your Ethernet or Wi-Fi network.
1 Make sure that the printer has media and ribbon (if necessary)
installed.
2 On your PC, open a browser.
3 In the Location or Address bar, type the printer IP address and press
Enter. The printer web page appears.
4 Click Login. The Login page appears.
5 Type your Username and Password and click Login. The default
username is itadmin and the default password is pass.
6 Click the Configure tab.
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Chapter 1 – About the Printer
7 Click System Settings > General.
8 Select a different printer command language from the Command
Language list, and then click Save.
9 Click the Services tab.
10 Click Reboot Printer, and then click Reboot. The printer restarts in
the command language you selected.
Set the Command Language from the Main Menu
If you have a full touch printer, you can use this procedure to change the
printer command language from the Main Menu.
1 From the Ready screen, press the Main Menu button.
2 From the Main Menu, press Settings > System Settings > General.
3 Scroll down until you reach Command Language.
4 Use the horizontal scroll bar to select the command language you
want to use and then save your change.
5 Turn the printer off and then on. The printer starts up in the command
language you selected.
Printer Options and Accessories
You can use these printer options and accessories (sold and ordered
separately) with the PM23c, PM43, and PM43c printers. Most options are
either installed at the factory or can be installed by factory service
technicians in the field. Accessories are designed to be installed by the
customer.
PM23c, PM43, and PM43c Options and Accessories
Option or
Accessory
1-inch Hanger PM23c Use the 1-inch hanger when you are
Airline Boarding
Pass
PM23c, PM43, and PM43c Mid-Range Printer User Manual 19
Supported
Printer
PM43c Use the airline boarding pass option
Description
using very narrow media.
to print boarding passes from fanfold
media. The airline boarding pass
options include a ticket shelf, media
guides, and an extended tray.
Page 30
Chapter 1 – About the Printer
PM23c, PM43, and PM43c Options and Accessories (continued)
Option or
Accessory
Airline Baggage Tag PM23c,
Supported
Printer
PM43c
Description
Use the airline media guides and
filler to easily load baggage tags in
your printer.
Door with Bubble Top PM23c Use the bubble door when printing
baggage tags on a roll and you need
to have media fully covered.
Collapsible Core PM43,
PM43c
Use the collapsible core accessory
to easily remove ribbon from the
takeup hub.
Cutter PM43,
PM43c
Cutter Tray PM43,
PM43c
Use the cutter option to cut media
into individual labels.
Use the optional cutter tray
accessory to collect the cut-off
labels.
Door with the Dome
Cover
PM23c,
PM43c
Use the dome cover to
accommodate rolls of media up to
212.725 mm (8.375 inch) outside
diameter and protect the inside of
the printer from dust and debris.
Dual USB Host Port
Board
DUART Board PM23c,
Extended Base with
Full Label Roll
Rewinder
Industrial
Interface+UART
board
Label Dispenser with
Rewinder and Label
Taken Sensor
PM23c,
PM43,
PM43c
Use the dual USB host port board to
add the ability to connect multiple
USB devices to the printer.
Use the DUART board to add two
PM43,
PM43c
UART ports on the back of the
printer.
PM43 Use the extended base option with
the PM43 printer to be able to rewind
a full roll of labels.
PM23c,
PM43,
PM43c
PM23c,
PM43,
PM43c
Use the Industrial interface + UART
board to make a UART port on the
back of the printer.
Use the label dispenser to peel
labels from the backing and present
the labels one at a time for
application.
20 PM23c, PM43, and PM43c Mid-Range Printer User Manual
Page 31
Chapter 1 – About the Printer
PM23c, PM43, and PM43c Options and Accessories (continued)
Option or
Accessory
Label Taken Sensor PM23c,
Supported
Printer
PM43,
PM43c
Description
Use the label taken sensor with the
label dispenser option to detect
when labels are removed from the
printer and another can be printed.
Large Edge Guide PM43 Use the large edge guide to make
sure that large rolls of media stay on
the hanger.
Media Cover Lock PM43 Use the media cover lock on the
PM43 to make sure the media cover
remains closed with an external lock.
Parallel IEEE 1284
Interface board
Real Time Clock PM23c,
PM23c,
PM43,
PM43c
PM43,
Use the parallel interface board to
make a parallel port on the back of
the printer.
Use the real time clock to keep track
of the current time on the printer.
PM43c
RFID Module PM23c,
PM43,
PM43c
Rotating Media
Supply Hub
PM23c,
PM43,
PM43c
Use the RFID module to be able to
print on RFID media. The PM23c
can print RFID baggage tags.
Use the rotating media supply hub
with media that has a 76 mm (3 in)
core. The PM43 hub supports up to
212.725 mm (8.375 in) outside
diameter roll size. the PM23c and
PM43c hub supports up to 152.4
mm (6 in) outside diameter roll size.
The hub option also includes a
paper low sensor.
Short Door PM23c,
PM43c
Touchless
Configuration
PM23c,
PM43,
PM43c
Wi-Fi+Bluetooth
Module
PM23c,
PM43,
PM43c
Use the short door to accommodate
large rolls of media.
Use the touchless configuration
option to be able to configure the
printer from an RFID reader.
Use the Wi-Fi+Bluetooth module to
be able to communicate with your
printer wirelessly.
PM23c, PM43, and PM43c Mid-Range Printer User Manual 21
Page 32
Chapter 1 – About the Printer
22 PM23c, PM43, and PM43c Mid-Range Printer User Manual
Page 33
2
Set Up the Printer
Use this section of the manual to learn what you need to do to set
up the printer. You will find information about loading media and
ribbon, printing a test label, calibrating the full touch screen, and
adjusting the printer.
23
Page 34
Chapter 2 – Set Up the Printer
Connect the Printer to Power
The full touch printer goes through a startup wizard the first time you turn
on the power. The icon printer goes through an LED startup sequence the
first time you turn on the power.
1 Connect one end of the power cord to the back of the printer and
connect the other end to AC power.
2 Press the power switch to turn on the printer. As the printer starts up:
• a progress bar appears on the full touch interface. When the
printer has finished starting up, the startup wizard appears. After
you complete the startup wizard, you can choose to complete
more wizards or you can go to the Ready screen.
• the icons turn on and then turn off one at a time on the icon printer.
When the printer has finished starting up, the blue Ready-to-Work
indicator turns on and stays on.
• if Power Up Action is set to Smart Calibration, the printer calibrates
media type, printing method, and media length.
If a condition occurs that will prevent printing, the Ready-to-Work
indicator blinks.
24 PM23c, PM43, and PM43c Mid-Range Printer User Manual
Page 35
About Smart Calibration
Smart Calibration detects media type (gap, black mark, or continuous),
detects printing method (ribbon or no-ribbon), and calibrates media
length. This feature reduces the amount of media needed to set up the
printer. Smart Calibration is available as an option for these media
settings:
• Power Up Action (default setting)
• Head Down Action (default setting)
• Hold Feed Button Action
About Media
The printers can print on labels, tickets, tags, and continuous stock. The
procedure you use to load media depends on how you are operating the
printer and the options you have installed.
About Linerless Media
If you are printing on linerless media, follow these guidelines for best
results:
Chapter 2 – Set Up the Printer
• You must install the linerless roller accessory before printing. For
more information on this accessory, contact your local Intermec
representative.
• When removing printed labels on linerless media, tear the label up
towards the top of the printer to prevent media jams.
• Do not use linerless media with the cutter accessory.
About Tear-Off Printing
For tear-off printing, you manually tear printed labels, tickets, and other
printed media from the front of the printer. You can use these types of
media for tear-off printing:
• Non-adhesive continuous stock
• Self-adhesive continuous stock with liner
• Self-adhesive labels with liner
• Tickets with gaps, with or without perforations
• Tickets with black marks, with or without perforations
PM23c, PM43, and PM43c Mid-Range Printer User Manual 25
Page 36
Chapter 2 – Set Up the Printer
Load Media for Tear-Off Printing
You can install an optional label taken sensor that detects when the
current label is removed and prints the next label.
1 Open the media cover.
2 Turn the printhead lift lever counterclockwise to raise the printhead.
3 Load a media roll onto the media supply hub. Make sure you push the
roll all the way against the inner wall of the printer and adjust the edge
guide and the dancer guide to hold the media in place.
26 PM23c, PM43, and PM43c Mid-Range Printer User Manual
Page 37
4 Route the media through the print mechanism.
5 Adjust the printhead balance. For help, see Chapter 6.
6 Adjust the label gap and black mark sensor. The sensor LED should
line up with the center of the media. For help, see Chapter 6.
7 Turn the printhead lift lever clockwise to close the printhead. The
printer performs the action defined by the Head Down Action setting.
8 Press the Print button to advance the media.
9 Close the media cover.
10 Configure the printer for the correct media type (media with gaps,
black mark, continuous fixed length, or continuous variable length).
11 Calibrate the sensors on the printer. You can calibrate the media from
the Main Menu (Wizards > Calibration > Media) on a full touch
printer or from the web page (Services > Media Calibration) for all
models of the printer.
12 Configure the start and stop adjust settings.
About the Label Dispenser
The label dispenser accessory, which includes the Label Taken Sensor,
removes the liner from self-adhesive label stock as each label is printed.
You manually remove the label at the front of the printer.
After you load media, you need to configure the feed adjust settings. You
may need to adjust the recommended values slightly depending on your
media type, supply method, and roll sizes, or because of individual
differences between printers.
Chapter 2 – Set Up the Printer
Load Media for the Label Dispenser
If you have the optional label dispenser installed in your printer, the printer
will separate self-adhesive labels from the liner. The label taken sensor
causes the printer to wait for you to remove a label before printing the next
one. You can also install the internal media rewinder if you want to rewind
the liner.
PM23c, PM43, and PM43c Mid-Range Printer User Manual 27
Page 38
Chapter 2 – Set Up the Printer
1 Open the media cover.
2 Turn the printhead lift lever counterclockwise to raise the printhead.
3 Pull down on the label dispenser lever to open the media path.
28 PM23c, PM43, and PM43c Mid-Range Printer User Manual
Page 39
Chapter 2 – Set Up the Printer
4 Load a media roll onto the media supply hub. Make sure you push the
roll all the way against the inner wall of the printer and adjust the edge
guide and the dancer guide to hold the media in place.
5 Route the media through the print mechanism and out the front of the
printer.
PM23c, PM43, and PM43c Mid-Range Printer User Manual 29
Page 40
Chapter 2 – Set Up the Printer
8
9
8
6 Insert the media in the opening between the label dispenser and the
platen roller.
You can pull the liner through the dispenser and out the bottom of the
mechanism or you can route the liner around the internal media
rewinder (if installed).
Route the Liner Around the Internal Media Rewinder
Route the Liner Around a Cardboard Core
30 PM23c, PM43, and PM43c Mid-Range Printer User Manual
Page 41
Chapter 2 – Set Up the Printer
8
Route the Liner Around a Collapsible Core (PM43, PM43c)
7 Pull the liner tight and push the label dispenser lever back into the
closed position.
8 Turn the printhead liftlever clockwise to close the printhead.
9 Close the media cover.
10 Press the Print button to advance the media.
11 Configure the printer for the correct media type (media with gaps,
black mark, continuous fixed length, or continuous variable length).
12 Calibrate the sensors on the printer. You can calibrate the media from
the Main Menu (Wizards > Calibration > Media) on a full touch
printer or from the web page (Services > Media Calibration) for all
models of the printer.
PM23c, PM43, and PM43c Mid-Range Printer User Manual 31
Page 42
Chapter 2 – Set Up the Printer
Load Media from an External Supply
You can place the media supply, such as fanfold tickets or tags, behind
the printer or underneath it.
1 Open the media cover.
2 Turn the printhead lift lever counterclockwise to raise the printhead.
3 Feed media through the slot in the back of the printer (or from the slot
in the bottom of the printer) and route it through the print mechanism.
32 PM23c, PM43, and PM43c Mid-Range Printer User Manual
Page 43
4 Turn the printhead lift lever clockwise to close the printhead. The
printer performs the action defined by the Head Down Action setting.
5 Press the Print button to advance the media.
6 Close the media cover.
About Cut-Off Printing
In cut-off printing, each label is automatically cut from the media roll
immediately after the label is printed. You can print on non-adhesive,
continuous label stock. You can also use self-adhesive labels with a liner,
but you must cut only the liner.
Caution: You must not use the cutter to cut through any kind of
adhesive, or other soft material, that may stick to the cutting parts
and render the cutter inoperable or even damage the electric motor.
The cutter module includes the top of form sensor. You can also install
the optional cutter tray accessory, which holds up to 20 labels or tickets.
After you load media, you need to configure the cutter and the feed adjust
settings. You may need to adjust the recommended values slightly
depending on your media type, supply method, and roll sizes, or because
of individual differences between printers.
Chapter 2 – Set Up the Printer
Load Media for Cut-Off Printing
Cut-off printing is supported by the PM43 and PM43c printers with the
cutter installed.
1 Open the media cover.
2 Turn the printhead lift lever counterclockwise to raise the printhead.
PM23c, PM43, and PM43c Mid-Range Printer User Manual 33
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Chapter 2 – Set Up the Printer
3 Open the cutter door.
4 Load a media roll onto the media supply hub. Make sure you push the
roll all the way against the inner wall of the printer and adjust the edge
guide and the dancer guide to hold the media in place.
5 Route the media through the print mechanism and out through the slot
in the cutter.
6 Close the cutter.
7 Turn the printer on and close the media cover.
34 PM23c, PM43, and PM43c Mid-Range Printer User Manual
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8 Configure the cutter:
)NKOUT
)NKIN
• If you have an icon printer, use PrintSet 5 or a printer command
language to configure the cutter.
• If you have a full touch printer, continue with the next step.
9 After the printer finishes starting up, press .
10 Select Settings > Printing > Cutter.
11 In the Cutter Control options, select Automatic.
You can also enable Partial Cut from the Cutter menu.
12 Press to save your settings.
13 Configure the start and stop adjust settings.
About Ribbon
Thermal transfer printing provides a durable printout that is less
vulnerable to chemicals, heat, and sunlight than direct thermal printing.
Make sure you select a ribbon type that matches the media you are using
and that you configure the printer for thermal transfer media.
The printer supports thermal transfer ribbon rolls with the ink-coated side
facing either inward or outward. To determine which type of ribbon you
have, place the ribbon on a piece of paper as shown, and use a pen or
other sharp object to scratch the ribbon. If you see a mark on the paper,
your ribbon is wound ink out.
Chapter 2 – Set Up the Printer
Determining Whether Your Ribbon is Wound Ink In or Ink Out
PM23c, PM43, and PM43c Mid-Range Printer User Manual 35
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Chapter 2 – Set Up the Printer
Load Ribbon
1 Open the media cover.
2 Turn the printhead lift lever counterclockwise to raise the printhead.
3 Slide the ribbon roll onto the ribbon supply hub and slide the empty
ribbon core onto the ribbon takeup hub.
4 For ribbon that has the ink wound out, place the ribbon on the supply
hub with the ribbon wound clockwise. For ribbon that has the ink
wound in, place the ribbon on the supply hub with the ribbon wound
counterclockwise.
36 PM23c, PM43, and PM43c Mid-Range Printer User Manual
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Chapter 2 – Set Up the Printer
5 Route the ribbon through the print mechanism and pull out
approximately 20 cm (8 inches) of ribbon leader.
The dotted line in this illustration shows how to load ribbon with the ink
wound in.
6 Turn the ribbon takeup hub counterclockwise until the ribbon
becomes tight and runs wrinkle-free through the print mechanism.
7 Load media.
8 Turn the printhead lift lever clockwise to lower the printhead. The
printer performs the action defined by the Head Down Action setting.
9 Press the Print button to advance the media.
10 Close the media cover.
About Test Labels
Print a test label after you have loaded media and ribbon to verify that you
have installed everything correctly and also to get some important
information about your printer. The way you print a test label is slightly
different between the full touch and the icon printer. Please use the
procedure for your printer.
PM23c, PM43, and PM43c Mid-Range Printer User Manual 37
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Chapter 2 – Set Up the Printer
Print a Test Label with the Icon Printer
When you turn on the icon printer, all of the LEDs on the display light up
including the Ready-to-Work indicator. One by one, the LEDs turn off as
the printer starts up. The first LED to turn off is the Ready-to-Work
indicator. The LEDs then turn off following a sequence from the top left
LED to the bottom right LED.
1 Connect the printer to power and turn on the printer.
2 The printer goes through its startup sequence and all of the LEDs light
up. When the last two LEDs are lit (Printhead Hot and Maintenance),
press and hold the Print button until the test label starts to print.
3 Release the Print button.
The series of three test labels prints out.
Print a Test Label with the Full Touch Printer
The first time you turn on the full touch printer or reset to factory defaults,
the printer runs a startup wizard to let you enter basic setup information.
After the startup wizard finishes, the printer enters Ready mode where
you can choose to access the Main Menu and print a test label.
1 Connect the printer to power and turn on the printer.
2 After the startup sequence finishes, the startup wizard begins. After
you enter all of the information on the wizard screens, click No when
prompted to run other wizards.
3 From the Ready screen, tap the Main Menu button on the status bar.
4 From the Main Menu, tap Tools > Test Labels.
5 Select the test label you want to print and tap it.
Your test label prints. If print quality is low, go to Wizards > Printing
> Print Quality.
Calibrate the Screen
If you are having problems with the full touch screen responding when
you tap it, you may need to calibrate the screen.
1 On the keypad, press ./- to enter the Main Menu.
2 Press 2 until the Wizard button is selected and then press Enter.
3 Press 2 until Calibration is selected and then press Enter.
38 PM23c, PM43, and PM43c Mid-Range Printer User Manual
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4 Press 2 until Screen is selected and then press Enter.
5 Tap the calibration points on the screen until the screen goes blank.
The touch screen then finishes the calibration process and returns
you to the Ready screen.
Create and Print Labels
You can use Intermec printer software to design and print labels with the
PM23c, PM43, and PM43c printers. You can download label design
software and printer drivers from http://www.intermec.com/products/
printers_media/software/index.aspx.
You can also use command languages, like Fingerprint, and language
simulators, like ZSim, to create and print labels. For more information,
see the command reference manual for the language.
How to Print on RFID Media
If you have an LCD printer with the optional RFID module installed, you
can print on RFID media. Media containing RFID tags is slightly thicker
where the RFID tag is located. The slight thickness of this part of the label
may affect print quality. For thermal transfer labels, Intermec
recommends using high-quality ink ribbon.
To achieve the best possible print quality, follow these guidelines:
Chapter 2 – Set Up the Printer
• Run the RFID calibration wizard to determine the best Tag Position
and Output Power for RFID media.
• If necessary, modify the Tag Position (TAGADJUST variable) to make
sure the RFID labels are properly aligned with the antenna.
• Avoid printing on the thickest part of the label when possible.
For help configuring RFID parameters, see the Fingerprint Command
Reference or the IPL Command Reference.
PM23c, PM43, and PM43c Mid-Range Printer User Manual 39
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Chapter 2 – Set Up the Printer
About RFID Tag Position
Tag Position, also referred to as TAGADJUST, specifies the distance (in
dots/mm/in) to move the label to align the tag with the RFID antenna.
Positive values move the label forward, and negative values move the
label back.
Use one of these methods to calculate Tag Position:
• Run the RFID wizard.
• Manually calculate the Tag Position.
Run the RFID Calibration Wizard
Run the RFID calibration wizard to determine the best Tag Position and
Output Power (UHF inlays, only) for RFID media.
Note: After you determine the correct RFID media settings, you can save
these settings to a printer profile and load the profile when you need to
print on the specific RFID media.
1 Make sure the media type and media length are properly configured.
2 From the Main Menu, select Wizard > Calibration > RFID
Calibration.
3 To enable the RFID module, select Enable.
4 Load the RFID media.
5 Select OK.
When the calibration is complete, the printer displays the RFID Tag
Position and Output Power (UHF inlays, only).
40 PM23c, PM43, and PM43c Mid-Range Printer User Manual
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Calculate RFID Tag Position
Y#HIP
.EXTLABEL
2&)$CHIP
-EDIAEDGE
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You can perform a manual calculation to come up with an estimate of the
RFID Tag Position. Because this value is an estimate, you may need to
slightly adjust the calculated value to achieve the best results.
Note: You do not need to calculate the Tag Position value for the PM23c
printer. By default, the Tag Position is set to -13.5 mm and the yAntDist
is 135 mm (pivoted antenna) or 136 mm (flat antenna).
1 Make sure Start Adjust and Stop Adjust are set to 0.
2 Measure the yChip value, which is the distance between the RFID
chip and the media edge aligned with the tear bar.
Chapter 2 – Set Up the Printer
3 Note the yAntDist for the PM43/PM43c: 280 dots, 35 mm, 1.378 in.
4 Use this formula to calculate the estimated Tag Position:
TagPosition=yChip - yAntDist
PM23c, PM43, and PM43c Mid-Range Printer User Manual 41
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Chapter 2 – Set Up the Printer
42 PM23c, PM43, and PM43c Mid-Range Printer User Manual
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3
Connect the Printer
Use this chapter to connect the printer to a PC or to a network.
You can use the printer web page or the Main Menu on a full touch
printer to configure the settings.
43
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Chapter 3 – Connect the Printer
About Printer Drivers
Before you can use the printer with Microsoft Windows printing
applications, you need to install printer driver software on the PC. Drivers
enable the printer to communicate with your PC and with software
applications such as Honeywell PrintSet 5.
Note: Although Windows may auto-detect the printer when you connect
it to a PC through a USB port, you still need to install printer drivers on the
PC for the printer to operate correctly.
Install Printer Drivers
Before you can use the printer with a Windows PC, you need to install
printer driver software on the PC. Drivers enable the printer to
communicate with your PC and with software applications such as
Intermec PrintSet.
Use InterDriver to install printer driver software on your PC. InterDriver is
available from the Intermec website. Follow this procedure to download
InterDriver from the Intermec website and install the drivers.
Note: Although Windows may auto-detect the printer when you connect
it to a PC through a USB port, you must still install printer drivers on the
PC for correct printer operation.
1 Open a web browser and go to www.intermec.com.
2 Select Products > Printers and Media > Industrial Printers.
3 Select your printer model.
4 Click the Downloads tab.
5 In the InterDriver downloads page, click InterDriver - Windows ver.
X.XX . If a Security Warning dialog box appears, click Run.
6 Select I accept the terms in the license agreement and then click
Next twice.
7 Clear the Read installation instructions check box, and then click
Finish. If a User Account control dialog box appears, click Yes to
continue. InterDriver extracts the installation files to
C:\Intermec\InterDriver7\ on your PC and starts InterDriver Wizard.
8 Make sure that Install printer drivers is selected, and then click
Next.
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Chapter 3 – Connect the Printer
9 Make sure that Install a driver for a Plug and Play printer is
selected.
10 Select your printer model from the list, and then click Next. Be sure
you select the correct printhead size (203 or 300 dpi), printer
language, and so on.
11 (Optional) Type a new Printer Name to change the default printer
name. You can also select Use this printer as the default printer to
have Windows automatically select this printer when you print
documents from your desktop PC. To share this printer with other
users, select Share name and type a name for the printer. When you
are finished, click Next.
12 Click Finish to install the printer drivers, and then click Close to exit
InterDriver Wizard.
How to Connect the Printer to Your PC
You can connect the printer to your PC using one of these cables:
• Serial cable
• USB cable
• IEEE 1284 parallel printer adapter cable (optional)
Connect the Printer Using a Serial Cable
You can use a serial connection to communicate with your PC and to run
PrintSet or InterDriver. You can also use the serial port to send
commands directly to the printer through a terminal connection.
1 Connect one end of the DB9 to DB9 RS-232 cable to the back of your
printer and connect the other end of the cable to a serial COM port on
the PC.
2 If necessary, change the PC serial port configuration to match your
printer.
PM23c, PM43, and PM43c Mid-Range Printer User Manual 45
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Chapter 3 – Connect the Printer
Connect the Printer Using a USB Cable
Intermec recommends that you only connect one printer to your PC,
either directly or through a hub. You do not need to set up any parameters
for USB communications.
1 Download and install the InterDriver software on your PC.
2 When prompted, connect one end of the USB Type A cable to the
back of the printer and connect the other end to your PC.
About the Parallel Port
If you want to use a parallel port on the printer, you can choose to have
the IEEE 1284 parallel port installed either at the factory or by an
authorized Intermec service technician. You can use the parallel port with
InterDriver. The parallel port supports Universal Plug and Play (UPnP),
compatibility, nibble, byte, ECP, and additional status reporting through
IEEE 1284 nibble ID mode.
If you are using a parallel port to communicate with the printer, you need:
• an IEEE 1284 interface adapter installed in the printer.
• a parallel cable to run between the printer and the PC.
Connect the Printer Using an IEEE 1284 Cable
You can connect the printer to your PC using an IEEE 1284 cable if you
have the parallel port option installed in your printer.
Note: You must configure all printer settings through the printer Main
Menu, the printer web page, or with PrintSet 5 and a USB connection
before you use the parallel connection to the printer.
1 Connect one end of the IEEE 1284 cable to the interface adapter port
on the back of the printer.
2 Connect the other end of the cable to to parallel port on the PC.
How to Connect the Printer to Your Network
You can connect the printer to your network using the:
• Ethernet interface.
• Wi-Fi + Bluetooth wireless interface.
These network interfaces provide features such as security, FTP server,
web page, and Alert handling.
46 PM23c, PM43, and PM43c Mid-Range Printer User Manual
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Chapter 3 – Connect the Printer
Connect the Printer to an Ethernet Network
Use the Ethernet port to set up the PM43 or PM43c as a network printer.
The printer is set to automatically retrieve an IP number from the network
(DHCP) when you turn on the printer. You can use the network
connection with InterDriver. You can also use it to directly send
commands to the printer through a terminal connection (Telnet), or you
can send instructions through FTP.
1 Turn the printer off.
2 Connect the Ethernet cable to the Ethernet port in the rear of the
printer and connect the other end of the cable to your network.
3 Turn the printer on.
If your printer uses a DHCP server to assign IP addresses, the IP
address appears in the lower left corner of the screen.
• For an icon printer, use Intermec PrintSet to retrieve the printer IP
address.
If you are not using a DHCP server to automatically assign IP
addresses to devices in your network, you must set a static IP address
and other network information manually. Continue with the next step.
4 For a non-DHCP network:
• For a full touch printer, from the Main Menu select Settings >
Communications > Ethernet > IPv4 or IPv6 and change the
settings as needed.
• For an icon printer, configure the Ethernet settings through
PrintSet.
IPv4 and IPv6 Ethernet Settings
Setting Default
(IPv4) IP Assignment Method DHCP
(IPv4) IP Address 0.0.0.0
Subnet Mask 0.0.0.0
Default Router 0.0.0.0
DHCP Response Broadcast
(IPv6) IP Assignment Method Automatic
(IPv6) IP Address Automatic
PM23c, PM43, and PM43c Mid-Range Printer User Manual 47
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Chapter 3 – Connect the Printer
About Wireless Communications
The printer supports wireless communications when the optional Wi-Fi/
Bluetooth module is installed.
You can configure wireless communications:
• from the printer web page.
• from the printer Main menu if your printer has full touch display front
panel.
By default, the printer supports DHCP networks.
Note: If you are not using a DHCP network, you need to configure Wi-Fi
settings by using Intermec PrintSet through a USB connection to the
printer, by sending commands through a serial connection, or by using
the wizards and settings menus on a full touch printer.
Configure Wireless Communications from the Web Page
Use this procedure to configure wireless communications from the printer
web page.
Note: To configure the printer from the web page, the printer must be
turned on and connected to your Wi-Fi or Ethernet network.
1 Open a web browser on your PC.
2 In the address bar, type the IP address of your printer and press
Enter. The printer web page appears.
3 Click Login. The Login page appears.
4 Type your Username and Password and then click Login. The
default value for Username is admin and the default value for
Password is pass.
5 Click the Configure tab. The Configuration Summary page appears.
48 PM23c, PM43, and PM43c Mid-Range Printer User Manual
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Chapter 3 – Connect the Printer
6 Click Communications > Wireless 802.11. The Wireless 802.11
settings page appears.
7 Change wireless settings as needed. You can also click Default
Settings to restore all default Wireless 802.11 settings.
8 Click Save when you are finished.
Configure Wireless Communications from the Main Menu
If you have a touch panel printer, you can configure wireless
communications using the Wireless 802.11 wizard. You can also
configure wireless communications from the Main Menu.
1 From the Ready screen, press the Main Menu button. The Main Menu
appears.
2 Select Settings > Communications > Wireless 802.11.
3 Change settings as needed for your wireless connection.
4 When you are finished, save your changes.
Install Authentication Certificates
If you are using Wireless 802.11 security, you may need to install
authentication certificates in the printer for the highest level of security.
1 Make sure you have the printer configured for the correct date and
time.
2 On your PC, open an FTP connection to the IP address of the printer.
PM23c, PM43, and PM43c Mid-Range Printer User Manual 49
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Chapter 3 – Connect the Printer
3 Transfer your certificate to /home/user/certificates/public.
4 On your PC, open a Telnet session to the printer.
5 Change the directory to: /home/user/certificates/public.
6 Type this command:ls -la.
You should see the certificate that you transferred in Step 3.
7 Use the certinstall script to install the certificate using this format:
<prompt> certinstall.sh <certificate name>
Example:
itadmin@PM23-00000000073 /home/user/certificates/public$
certinstall.sh entrust.cer
8 When you receive confirmation that the certificate was installed, type
this command to make sure you see a .pem file and another soft link
to the same file: ls -la.
9 Use the printer web page, the Main Menu on a full touch printer, or
PrintSet 5 to specify the certificate .pem file to use for security.
About Bluetooth Communications
The printer supports Bluetooth communications when the optional
Wi-Fi+Bluetooth module is installed. When Bluetooth is enabled, you can
use a Bluetooth bar code scanner to send scanned data directly to a
Fingerprint application. You can also make the printer discoverable by
other Bluetooth devices, and enable security if required.
You can set up Bluetooth communications:
• from the printer web page.
• from the printer Main Menu.
• using Intermec PrintSet through a USB connection to a PC.
Connect to a Bluetooth Device
If your printer has the full touch display, you can use the Bluetooth wizard
to discover and connect to an HID Bluetooth device such as a keyboard
or a Bluetooth scanner configured as an HID slave.
1 Make sure your Bluetooth device is turned on and discoverable, and
that the device is in range of the printer.
2 From the printer Ready screen, select the Main Menu.
50 PM23c, PM43, and PM43c Mid-Range Printer User Manual
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Chapter 3 – Connect the Printer
3 Select Wizards > Communications > Bluetooth.
4 Follow the instructions to discover and connect to your Bluetooth
device.
If you are unable to connect to the Bluetooth device, you may need to
change the printer Bluetooth settings.
Configure Bluetooth Communications from the Web Page
Use this procedure to configure Bluetooth from the printer web page. The
printer must be connected to an Ethernet or wireless network and you
must know the printer IP address.
1 Open a web browser on your PC.
2 In the address bar, type the IP address of your printer and press
Enter. The printer web page appears.
3 Click Login. The Login page appears.
4 Type your Usernameand Password and then click Login. The
default value for Username is admin and the default value for
Password is pass.
5 Click the Configure tab. The Configuration Summary page appears.
6 Click Communications > Bluetooth. The Bluetooth settings page
appears.
7 Change Bluetooth settings as needed. You can also click Default
Settings to restore all default Bluetooth settings.
8 Click Save when you are finished.
PM23c, PM43, and PM43c Mid-Range Printer User Manual 51
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Chapter 3 – Connect the Printer
Configure Bluetooth Communications from the Main Menu
Use this procedure to configure Bluetooth settings from the printer Main
Menu. You may need to configure these settings if you want to connect
to a mobile computer through Bluetooth.
1 From the Ready screen, press the Main Menubutton. The Main Menu
appears.
2 Select Settings > Communications > Bluetooth.
3 Change settings as needed for your Bluetooth device.
4 When you are finished, save your changes.
About the USB Host Port
You can use the USB host interface port on the printer to connect these
peripheral devices:
USB Peripheral Devices
Device Description
Keyboard Use a standard USB keyboard to send Fingerprint
printer language commands directly to the printer or
to enter information if you are running a Smart
Printing application.
Bar code scanner Use Intermec USB bar code scanners for data input
with a Smart Printing application. The printer also
supports other USB scanners that use a generic
keyboard driver.
USB storage
device
Use a USB storage device to load applications,
configuration files, fonts, and images into the printer
memory, or to perform firmware upgrades. You can
also save configuration files to a USB storage device
for upload to a printer. The USB storage device must
have a single partition and be formatted as FAT16 or
FAT32.
You can also connect a peripheral device through the USB-to-Serial or
USB-to-Parallel adapter cable accessories. For information, contact your
local sales representative.
52 PM23c, PM43, and PM43c Mid-Range Printer User Manual
Page 63
Connect a USB Device
You can insert a USB storage device into the USB host port on the front
of PM43 or into the USB host port on the back of the PM23c, PM43c, or
PM43 printer.
1 If you are connecting a USB storage device, make sure the device has
a single partition and is formatted as FAT16 or FAT32.
2 Connect the device to one of the USB host ports.
3 If you connected a USB storage device to an LCD printer, select
Tools > USB Menu for more options.
Chapter 3 – Connect the Printer
PM23c, PM43, and PM43c Mid-Range Printer User Manual 53
Page 64
Chapter 3 – Connect the Printer
54 PM23c, PM43, and PM43c Mid-Range Printer User Manual
Page 65
4
Configure the Printer
Use this chapter to understand the organization of the
configuration menu and the different ways you can configure the
printer.
55
Page 66
Chapter 4 – Configure the Printer
How to Configure the Printer
Use one of these methods to view and change printer settings:
• Printer web page
• Main Menu (LCD printers)
• PrintSet 5
• Programming commands
• SmartSystems
About the Printer Configuration Menus
The structure of the printer configuration menus is consistent among the
different interfaces. You should see the same organization whether you
are accessing the menus through the web page or the printer Main Menu.
There are five main printer configuration menus for each interface:
• Communications
• Printing
• System Settings
• Network Services
• Alerts
Use the following illustrations to understand where information is located
in the printer configuration menus. Not all configuration items appear in
each type of interface.
56 PM23c, PM43, and PM43c Mid-Range Printer User Manual
Page 67
The Communications Menu
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Chapter 4 – Configure the Printer
PM23c, PM43, and PM43c Mid-Range Printer User Manual 57
The Serial Communications Menu
Page 68
Chapter 4 – Configure the Printer
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58 PM23c, PM43, and PM43c Mid-Range Printer User Manual
The Printing Menu
Page 69
Chapter 4 – Configure the Printer
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PM23c, PM43, and PM43c Mid-Range Printer User Manual 59
The System Settings Menu
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Chapter 4 – Configure the Printer
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60 PM23c, PM43, and PM43c Mid-Range Printer User Manual
The Network Services Menu
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Chapter 4 – Configure the Printer
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PM23c, PM43, and PM43c Mid-Range Printer User Manual 61
The Alert Menu
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Chapter 4 – Configure the Printer
Configure the Printer from the Main Menu
If you have a full touch printer, you can view or change the configuration
settings by pressing the Settings button from the Main Menu.
1 From the Ready screen, press the Main Menu button.
2 From the Main Menu, press the Settings button. The Settings menu
appears.
3 Select the settings you want to configure and make your changes.
4 Save your changes when prompted.
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Restrict Access to the Main Menu
By default, all menus are available from the Main Menu the first time you
turn on the printer. If necessary, you can require a PIN to restrict access
to menus or you can disable access to all menus.
Menu Access
Setting
Enable (default) All users can access the menus from the Main
Enable with PIN Users need to enter a PIN to access the Main
Disable Users cannot access the menus from the Main
1 Go to the Display menu for the printer:
• From the web page, select Configure > System Settings >
Display.
• From the Main Menu on a full touch screen, select Settings >
System Settings > Display.
Description
Menu and from the USB flash drive menu.
Menu or USB flash drive menu.
Menu or from the USB flash drive menu.
2 Select a Menu Access setting and save your changes.
3 If you select Enable with PIN, you also need to type in a PIN and save
your changes.
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Chapter 4 – Configure the Printer
Configure the Printer from the Web Page
If you are using Ethernet or Wi-Fi communications, you can change
configuration settings from the web page of the printer. You should have
already connected your printer to your network and obtained an IP
address.
1 Open a web browser on your PC.
2 In the address bar, type the IP address of your printer and press
Enter. The printer web page appears.
3 Click Login. The Login page appears.
4 Type your Usernameand Password and then click Login. The
default value for Username is itadmin and the default value for
Password is pass.
5 Click Configure. The Configuration Summary page appears.
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Chapter 4 – Configure the Printer
6 To see a complete list of printer settings, click Configuration
Summary.
To configure printer settings, click an item in the navigation pane:
• For serial, Ethernet, Wireless 802.11, or Bluetooth settings, click
Communications.
• For media or print quality settings, click Printing.
• For display, audio, service, and general settings, maintenance
alert message triggers, or to enable and disable 802.11 and
Bluetooth, click System Settings.
• To set conditions that trigger error, warning, and information alert
messages, click Alerts.
• For network-related settings (such as DNS, WINS, Net1), for web
and email server information, or if you are using a network
management application such as Intermec SmartSystems, click
Network Services.
7 Make any changes to the settings you want to configure.
8 To save your changes, click Save.
To reset all parameters on the page to the default settings, click
Default Settings.
Configure the Printer with PrintSet 5
PrintSet 5 is a printer configuration tool that enables you to easily change
your configuration settings. You can also use the setup wizards in
PrintSet 5 to guide you through common configuration tasks.
1 Make sure that you have Windows XP or later running on your PC.
2 Download PrintSet 5 from the Downloads page of the Intermec
website at www.intermec.com/products/printers_media/software/
index.aspx.
3 Connect your printer to your PC using a serial, USB, or network
(Ethernet or Wi-Fi) connection.
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Chapter 4 – Configure the Printer
How to Configure the Printer with Programming Commands
You can change configuration settings by sending programming
commands directly from your PC to the printer through a terminal
program (such as HyperTerminal), a serial connection, or a network
connection.
If your printer uses the Fingerprint programming language, use the
SETUP GET command followed by the node, subnode, and parameter
setting. For example, here is a Fingerprint example that changes your
media setting to labels with gaps:
SETUP GET “MEDIA,MEDIA TYPE,LABEL (W GAPS)”
You must log in as an itadmin to perform a SET operation, but you do not
need to log in to perform a GET operation.
If your printer uses the IPL programming language, this example changes
your media setting to labels with gaps:
<STX><SI>T1<ETX>
For more information on how to change configuration settings with a
programming language, see either the Fingerprint Command
Reference or the IPL Command Reference.
How to Configure the Printer with SmartSystems
You can use SmartSystems to change configuration settings on your
printer. The printer ships with the SmartSystems client loaded on it. The
console is part of SmartSystems and is available from the Intermec
website. To download SmartSystems, go to www.intermec.com/
products/smrtsysfoundation/index.aspx.
Configure the Printer with Touchless Configuration
You can use touchless configuration to configure a printer without turning
it on or while it is in the box. If you have the touchless configuration option
installed in your printer, an RFID tag receives and stores data from an
external IP30 RFID reader and configures the settings when the printer is
turned on. The air protocol supported is EPCGlobal Class 1 Gen 2. The
available programmable memory is 384 bytes of USER memory bank.
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Chapter 4 – Configure the Printer
Touchless configuration supports the configuration of these settings:
• Command language
• IPv4 Settings
• Localized language
• RS-232
• Paper type or label/media
• SSID
1 Hold the IP30 in a horizontal orientation.
2 Stand in front of the touchless configuration label and hold the IP30
within 10 cm of the packaging surface.
3 Execute the write or read command.
About Uploading Fonts, Images, Applications, Formats, and Web Pages
You can use the printer web page, a USB storage device, or PrintSet to
upload fonts, images, applications, formats, and web forms to the printer.
You can only delete fonts, images, applications, and web forms that you
upload to the printer. You cannot delete the files that are installed as part
of the printer firmware.
Upload Fonts, Images, Applications, Formats, and Web Forms from the Web Page
You can use the printer web page to install fonts, images, applications,
formats, and web forms to the printer.
1 Open a web browser on your PC.
2 In the address bar, type the IP address of your printer and press
Enter. The printer web page appears.
3 Click Login. The Login page appears.
4 Type your Usernameand Password and then click Login. The
default value for Username is itadmin and the default value for
Password is pass.
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Chapter 4 – Configure the Printer
5 Click the Manage tab. The Overview page appears.
6 Click Applications, Fonts, Images, Label Formats, orWeb Forms.
The upload page appears for the option you selected. Here is an
example of the page you see if you select to upload fonts.
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7 To upload a file to the printer:
a ClickBrowse to locate your file.
b Double-click the file to select it.
c Click Upload. The file uploads to the printer.
8 Click Save when you are finished.
Upload Fonts, Images, Applications, Formats, and Web Forms from a USB Storage Device
You can use a USB storage device to install fonts, images, applications,
formats, and web forms to the printer. Use this table to understand where
your files need to be located on the USB storage device for the printer to
install them.
File Type Directories for the USB Storage Device
Directory to Place
File Type
Application /apps /home/user/apps
Configuration /config
Configuration profile /profiles /home/user/profiles
Display images /display /home/user/display
Fingerprint script /scripts /home/user/scripts
Firmware /firmware
Font /fonts /home/user/fonts
Form/layout /forms /home/user/forms
Printed images /images /home/user/images
Installation package
(UFF file)
Start file Root of USB storage
Web Form /webforms /home/user/webforms
1 Copy your files to a USB storage device using the directories in the
table.
2 Insert the USB storage device into one of the USB host ports on the
printer.
the File
Root of USB storage
device
device
Installed in this Printer
Directory
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Chapter 4 – Configure the Printer
3 If you have an icon printer, the files are automatically uploaded to the
printer.
If you have a full touch printer, the USB Device menu automatically
appears:
a Select Install Resources.
b Select the type of file you want to install. For example, select
Fonts to install a font.
c Select the file you want to install and wait until the item turns gray
and a checkmark appears next to it. The file is now successfully
installed in the printer.
d Continue to another file if you have more files to install.
Change Background Image for the Ready Screen
Use this procedure to customize the Ready screen that appears on the
printer when it finishes starting up or is waiting for data. The background
image you create must be:
• 320 x 240 pixels.
• named background_idle.png.
1 Create a /display directory on your USB storage device.
2 Copy your background_idle.png file to the /display directory on the
USB storage device.
3 Insert the USB storage device into one of the USB host ports on the
printer.
4 If you have an icon printer the file is automatically uploaded to the /
home/user/display directory on the printer.
If you have a full touch printer, use the USB Device menu to upload
the file to the printer.
5 Restart the printer.
The new background_idle.png file you uploaded should now appear
in place of the original Ready screen.
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Chapter 4 – Configure the Printer
About Printer Profiles
After you change printer default settings to meet your needs, you can
save those settings as a printer profile. The printer supports multiple
profiles that you can save and load at any time. For example, you can
create one profile to use when you are printing on continuous label stock,
and a different profile to use when you are printing on label stock with
gaps.
The following printer settings are not saved in a profile:
• IP address for either IPv4 or IPv6 networks
• Media calibration settings for the label stop sensor
• Remote port or remote host values for a remote computer accessing
the printer through raw TCP
Save a Printer Profile from the Web Page
From the printer web page, you can save the current settings as a profile
that you can load from the printer memory at any time.
Note: This procedure assumes you have already logged in to the printer
web page.
1 In the printer web page, click the Configure tab.
2 Click System Settings > General.
3 Click Save As Profile. The Save As Profile screen appears.
4 Enter a name in the Profile field, and then click Save.
Load a Printer Profile from the Web Page
You can load a saved profile from the printer web page.
Note: This procedure assumes you have already logged in to the printer
web page.
1 In the printer web page, click the Manage tab.
2 Click Profiles.
The Resident list includes profiles that are saved in the printer
memory.
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Chapter 4 – Configure the Printer
3 To load a profile from the printer memory, select the profile in the
Resident list and then click Activate. The profile is loaded.
To load a profile from another location:
a Click Browse and browse to the location of the file.
b Double-click the file.
c Click Upload. The profile is uploaded to the printer.
Save a Printer Profile from the Main Menu
Use this procedure to save the current settings as a printer profile.
1 From the Ready screen, press the Main Menu button. The Main Menu
appears.
2 Select Tools > Profiles. The Profiles menu appears.
3 Select Save. The Save Profile menu appears.
4 Select the Filename text box and type a name for the profile. The
profiles can have up to sixteen characters.
5 Press on the SIP to save your profile name and go back to the
Save Profile menu.
6 Press and wait until Complete appears on the screen.
7 Press to return to the Main Menu.
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Load a Printer Profile from the Main Menu
Use this procedure to load a saved printer profile on the full touch printer.
1 From the Ready screen, press the Main Menu button. The Main Menu
appears.
2 Select Tools > Profiles. The Profiles menu appears.
3 Select Load. The Load Profile menu appears.
4 Select the profile you want to load on the printer and press .
5 When Complete appears on the screen, press to return to the
Main Menu.
How to Load a Printer Profile with Programming Commands
You can load a saved LCD printer profile to another printer by sending
programming commands directly from your PC to the printer through a
terminal program (such as HyperTerminal), a serial connection, or a
network connection. All commands are case-sensitive.
Note: To load printer profiles that modify communication settings that
require itadmin rights, you must log in as an itadmin: RUN “su -p pass
itadmin”.
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Chapter 4 – Configure the Printer
Programming Commands to Load a Printer Profile
Connection Programming Commands
Printer running
Fingerprint
Printer running
IPL
Telnet connection
over Port 23
RUN “/system/usr/bin/cfg -o xmlimportset -k /home/
user/profiles/myprofile”
<STX><ESC>.x,/system/usr/bin/cfg -o xmlimportset
-k /home/user/profiles/myprofile<ETX>
/system/usr/bin/cfg -o xmlimportset -k /home/user/
profiles/myprofile
Install a Configuration File from a USB Storage Device
After you save an .xml configuration file to a USB storage device, you can
install it on the printer at any time.
Note: If there is more than one configuration file on the USB storage
device, the printer imports the first file found in alphabetical order by file
name.
1 Insert the USB storage device in the printer USB host port.
2 From the Ready screen, press the Main Menu button. The Main Menu
appears.
3 Select Tools > USB Menu.
4 Select Configuration.
5 Select Install Configuration. The printer imports the configuration
file.
• For most printer languages, the configuration file is imported
directly into the working configuration and is not copied to the /
config directory.
• An IPL configuration file is copied to /home/user/config/ipl.
6 Press OK when the confirming message appears.
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Chapter 4 – Configure the Printer
Export a Configuration File to a USB Storage Device
You can save an .xml configuration file to a USB storage device and
install it on other printers.
1 Make sure the USB storage device has a single partition and is
formatted as FAT16 or FAT32.
2 Insert the storage device into the printer USB host port.
3 From the Ready screen, press the Main Menu button. The Main Menu
appears.
4 Select Tools > USB Menu.
5 Select Configuration.
6 Select Export Configuration. A list of the available files appears.
7 Select the file to export.
8 Press OK when the confirming message appears.
About Menu Shortcuts
If you have a full touch printer, you can create shortcuts to easily access
frequently used menus or items, such as profiles, applications, test labels,
and wizards. These shortcuts are added to a Quick Choices menu, which
replaces the Main Menu. And, the Main Menu appears as the first item in
the Quick Choices menu. Except for the Main Menu, which always
appears as the first item, items in the Quick Choices menu appear in the
order in which they are added.
Menu shortcuts can be very useful in these situations:
• You need to frequently change media. Create a profile for each media
type, and then create shortcuts for each profile. To quickly change the
printer media settings, press from the Ready screen to display the
Quick Choices menu, and select the appropriate media profile.
• You frequently run Smart Printing applications. Create a shortcut for
each Smart Printing application. To easily access these applications,
press from the Ready screen to display the Quick Choices menu,
and select the appropriate application.
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Chapter 4 – Configure the Printer
Create Menu Shortcuts
If you have a full touch printer, you can create shortcuts for frequently
used menus or items.
1 From the Main Menu, select Tools > Quick Choices > Add.
2 To load a profile:
a Select Load Profile and press Enter.
b Select Load Profile again and press Enter. A check mark
appears in the box.
c Select the arrow at the bottom of the screen and press Enter.
3 To select applications:
a Select Programs and press Enter.
b To add the Programs menu, select Programs and press Enter. A
check mark appears in the box.
Or, select individual applications and press Enter after each
selection. A check mark appears in each box.
c Select the arrow at the bottom of the screen and press Enter.
4 To select test labels:
a Select Test Labels and press Enter.
b To add the Test Labels menu, select Test Labels and press
Enter. A check mark appears in the box.
Or, select individual test labels and press Enter after each
selection. A check mark appears in each box.
c Select the arrow at the bottom of the screen and press Enter.
5 To select wizards:
a Select Wizards and press Enter.
b To add the Wizards menu, select Wizards and press Enter. A
check mark appears in the box.
Or, select individual wizards and press Enter after each selection.
A check mark appears in each box.
c Select the arrow at the bottom of the screen and press Enter.
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Chapter 4 – Configure the Printer
6 Press Enter. The next time you press from the Ready screen, the
Quick Choices menu (containing the Main Menu and your menu
shortcuts) appears.
Customize the Printer Web Page
The printer web page visual presentation is specified using a CSS
(Cascading Style Sheet). You can customize the look of the web page by
modifying the CSS. The printer web page internally loads the default
style.css prior to loading the user customized style.css. The customized
style.css does not need to contain the complete set of CSS directives, it
may only specify the subset of CSS styles that the user wishes to
customize.
1 Retreive the default CSS file from the printer: http://<printerip>/format/
style.css.
2 Modify the style sheet to make the web page look the way you want it
and save your changes.
3 Upload the style sheet to the printer using this FTP to printer path: /
home/user/webpage/style.css.
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Chapter 4 – Configure the Printer
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5
Troubleshoot the Printer
Use this chapter to troubleshoot the printer.
79
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Chapter 5 – Troubleshoot the Printer
Contact Support
If you are having trouble using your printer and you cannot find
a solution in this user manual or from the Knowledge Base
(www.hsmknowledgebase.com) or Technical Support Portal
(www.hsmsupportportal.com), you can contact Customer Support.
For our latest contact information, go to www.honeywellaidc.com/
locations.
Before you call Customer Support, have this information ready:
• Printer serial number
• Printer configuration number
• Firmware type and version
• Printer command language
• Installed options
• Media settings
• Serial port settings
• Ethernet settings
To find this information, go to the printer Web page or print a test label.
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Chapter 5 – Troubleshoot the Printer
About Printer System Information
Look in the System Information tab in the printer web pages for useful
information and statistics on the printer hardware and firmware. You may
need this information if you want to contact Intermec Product Support for
assistance or troubleshooting.
System Information Tab in Printer Web Pages
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Chapter 5 – Troubleshoot the Printer
View Printer Statistics
Use the printer web page to view important statistics on the printer. You
can view everything from printer uptime to the images installed in the
printer.
Printer Statistics Available on the Web Page
Statistic Type Information Available
System Information Printer uptime and CPU usage, firmware and
Print Statistics Total labels printed, RFID tag success rate,
Supply Printhead and ribbon information
Hardware Options Input/output devices, serial port information
Network Interfaces MAC address, TCP/IP, Bluetooth, and 802.11
Font Information Name, type, location, and size of installed fonts
Bar Code Information Name and type of installed bar code fonts
Image Information Name, type, location, and size of installed
kernel versions, printer config and serial
numbers, flash and RAM memory information
odometer values, total distance printed (printer
and current printhead)
network information
images
1 Open a web browser on your PC.
2 In the address bar, type the IP address of your printer and press
Enter. The printer web page appears.
3 Click the System Information tab.
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4 Click Statistics > System Information. The System Information
page appears.
5 For more detailed statistics, click another choice in the Statisics list.
Check the Printer Odometer
You can check the odometer from the printer web page to see the
printhead usage and how the current values compare to the alert values.
Chapter 5 – Troubleshoot the Printer
Note: To check the printer odometer from the web page, the printer must
be turned on and connected to your Wi-Fi or Ethernet network.
1 Open a web browser on your PC.
2 In the address bar, type the IP address of your printer and press
Enter. The printer home page appears.
3 Click the System Information tab.
4 Click Odometer. The list of current odometer statistics appears.
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Chapter 5 – Troubleshoot the Printer
Set Maintenance Alerts
You can set maintenance alerts to determine the threshold or value at
which an alert is sent to you. For example, you can set a value in
millimeters printed at which the printer triggers an alert telling you that it
is time to clean the printhead.
1 Open a web browser on your PC.
2 In the address bar, type the IP address of your printer and press
Enter. The printer web page appears.
3 Click Login. The Login page appears.
4 Type your Usernameand Password and then click Login. The
default value for Username is admin and the default value for
Password is pass.
5 Click the Configure tab. The Configuration Summary page appears.
6 Click System Settings > Maintenance Alerts. The Maintenance
Alerts settings page appears.
7 Type the values you want to set for each maintenance alert.
8 Click Save when you are finished.
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About Alerts
To help maintain the printer, you can configure the printer to send alert
messages when certain conditions occur. For example, the printer can
send a message when the odometer reaches a certain value, or if the
printhead is lifted during printing.
There are three types of alerts:
• Error alerts
• Information alerts
• Warning alerts
You configure alert settings in the printer web page. Alert messages can
be sent to an email address, an SNMP trap, or both. You can enable or
disable each type of alert, set the number of times the alert is repeated,
set the unit of measure that determines how often the alert is sent, and
change the default text message for the alert.
Configure Error Alert Notification
The way you receive error alerts is determined by the notification method
you configure. You can choose between receiving notifications by SNMP
trap, email, or SNMP trap + email. To configure the way you are notified
about error alerts:
• From the printer Main Menu, select Settings > System Settings >
General > Alert Notification Method.
• From the printer web page, login and then click the Configure tab >
System Settings > General > Alert Notification Method.
Chapter 5 – Troubleshoot the Printer
Maintenance and Error Alerts
Use these tables to understand and troubleshoot some common error
alerts you may receive and how to fix them.
Maintenance and Error Alerts
Error Alert Solution
Label Not Taken Printing has been stopped because a label is
obstructing the label taken sensor. Remove the
label to resume printing.
Printhead Lifted Lower the printhead.
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Chapter 5 – Troubleshoot the Printer
Maintenance and Error Alerts (continued)
Error Alert Solution
Out of Ribbon Load ribbon in the printer.
Out of Media Load media in the printer.
Ribbon Low The diameter of the remaining roll of media is
Media Low The diameter of the remaining roll of media is
Ribbon Installed The printer is configured as a direct thermal
Printer in Pause
Mode
Printer in Menu
Mode
Application Break Fingerprint only. An application breaks
Print Job Complete A print job has been successfully completed.
Odometer (Printer) The printer has reached a limit set in the
Odometer
(Printhead)
Odometer (User
Resettable)
Printhead Too Hot The printhead is overheated and needs to cool
Printhead Not
Detected
lower than the specified value in the Ribbon Low
Diameter setting. Replace the ribbon.
lower than the specified value in the Media Low
Diameter setting. Replace the media.
printer and thermal transfer ribbon is installed.
Remove the ribbon or configure the printer for
thermal transfer media.
A print job is paused from the front panel. Press
the Print button to resume printing.
A user entered a menu from the front panel. Press
the Home button to return to the Ready screen.
uncontrolled.
Odometer (Printer) setting in Maintenance Alerts
for the amount of media to print before being
alerted.
The printhead has reached a limit set in the
Odometer (Printhead) setting in Maintenance
Alerts for the amount of media to print before
being alerted.
The printer has reached a limit set in the
Odometer (User Resettable) setting in
Maintenance Alerts for the amount of media
printed since the last reset.
down. Wait for printing to resume automatically.
The printer is not detecting the printhead. Check
to make sure the printhead is installed and that the
printhead cable is firmly connected to the
printhead.
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Chapter 5 – Troubleshoot the Printer
Maintenance and Error Alerts (continued)
Error Alert Solution
Faulty Dot The printhead has reached the number of faulty
dots set in the Faulty Dots setting in Maintenance
Alerts. You may need to replace the printhead.
Replace Printhead The printer has reached a limit set in the Replace
Printhead setting in Maintenance Alerts for the
amount of media to print before replacing the
printhead. Replace the printhead.
Clean Printhead The printer has reached a limit set in the Clean
Printhead setting in Maintenance Alerts for the
amount of media to print before cleaning the
printhead. Clean the printhead.
No RFID Tag Found The printer can not find an RFID tag.
RFID Not Installed You are attempting to write to a tag, but the printer
does not support RFID. You must install the RFID
module in the printer to be able to write to RFID
tags.
Upgrading Firmware The printer is going to start upgrading the
firmware. Do not try to send anything to the
printer.
Printer is Rebooting The printer is going to restart. Wait until the printer
is ready before attempting to communicate with it.
Started The printer is in the process of starting up.
Motor Too Hot The printer motor has reached its maximum
operating temperature limit. Let the motor cool
down before you resume printing.
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Chapter 5 – Troubleshoot the Printer
Troubleshoot Printer Problems and Find Solutions
Use this section to find possible solutions to printer problems.
Print Quality Problems and Possible Solutions
Problem Possible Solution
The printout is weak. Try these possible solutions in order:
• Make sure that your media setting is
appropriate for hte type of media you
are using.
• The contrast may be too low.
Increase the contrast.
• The printhead pressure may be too
low. Increase the printhead
pressure.
• Replace the printhead.
The printout is weaker on one
side.
There are weak spots on the
printout.
Adjust the printhead balance.
Try these possible solutions in order:
• There may be foreign particles on
the media. Clean or replace the
media.
• Make sure that your media and
ribbon are compatible.
• Make sure that you are using high
quality media and ribbon.
• The contrast may be too low.
Increase the contrast.
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Chapter 5 – Troubleshoot the Printer
Print Quality Problems and Possible Solutions (continued)
Problem Possible Solution
The printout is dark or there is
excessive bleeding on the
media.
Try these possible solutions in order:
• Make sure your media setting is
appropriate for the type of media you
are using.
• The contrast may be too high.
Decrease the contrast.
• The printhead pressure may be too
high. Decrease the printhead
pressure.
• The printhead voltage may be
incorrect or the energy control may
be faulty. For help, contact your
Intermec representative.
There are dark lines along the
media path.
There are white vertical lines on
the printout.
The printhead may be dirty. Clean the
printhead.
Try these possible solutions in order:
• The printhead may be dirty. Clean
the printhead.
• There may be missing dots on the
printhead. Replace the printhead.
Part of a dotted line is missing. Try these possible solutions in order:
• The printhead may be failing.
Replace the printhead.
• The strobe signal may be failing. For
help, contact your Intermec service
representative.
The inner edge of the printout is
missing.
Try these possible solutions in order:
• The media may not be properly
installed or aligned. Reload the
media.
• The media margin or X-start
parameter may be set too low.
Increase the setting.
The content on my printout is
compressed.
The print speed may be too high. Lower
the print speed.
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Chapter 5 – Troubleshoot the Printer
Print Quality Problems and Possible Solutions (continued)
Problem Possible Solution
Nothing shows up on my
thermal transfer printout.
When I feed or print a label, the
ribbon is not taken up. Instead,
it spills out the front of the
printer.
The ribbon breaks. Try these possible solutions in order:
The ribbon wrinkles. Try these possible solutions in order:
The printer is connected to my
PC, using a virtual COM port,
and printing stops. But, there
are no errors to indicate that
something is wrong.
The ink-coated side of the ribbon may
not be facing the media. Reload the
ribbon.
Make sure the Print Method is set to
Ribbon (TTR) .
• Make sure your media setting is
appropriate for the type of media you
are using.
• Make sure that the ribbon is fitted
correctly. Reload the ribbon.
• The energy control may be faulty.
For help, contact your Intermec
Service representative.
• The ribbon tension bar may not be
adjusted correctly. Use a large
straight-slot screwdriver to adjust
the ribbon tension bar.
• You may need to adjust the media
edge guide.
• The printhead pressure may be too
high. Decrease the printhead
pressure.
Make sure that bidirectional support is
disabled. From the printer properties
dialog box, click the Ports tab, and then
clear the Enable bidirectional
support check box.
90 PM23c, PM43, and PM43c Mid-Range Printer User Manual
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