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PC42DHE033010
User Manual
65 pgs1.7 Mb0
Product Data Sheet
2 pgs1.86 Mb0

Honeywell PC42DHE033010 User Manual

User Instructions
PC42d
Desktop Printer
Disclaimer
Honeywell International, Inc. (“HII”) reserves the right to change the specifications described in this Handbook and other information without notice. Under any circumstances the reader should check whether any such changes have been made. The information contained herein does not tantamount to any warranties/undertaking made by HII.
HII shall not be held responsible for any technical or editorial error and omission in this Handbook. Nor shall it be held liable for any accident or indirect damage/loss incurred as a result of the supply, implementation or use of materials herein. Furthermore HII does not accept any responsibility for any failure to achieve expected results by reason of the user’s selection and use of software and/or hardware.
The text in this Handbook contains proprietary information protected by copyright. In addition, all rights are reserved by HII. Photocopying or duplication of any contents herein or translation of such contents into other languages is prohibited without HII’s prior written consent.
Patent
For patent-related information please refer to www.hsmpats.com.
© 2016-2017 Honeywell International Inc. All rights reserved.
Contents
Contents
Customer Support .................................................................................................... vii
Product services and repair ...................................................................... vii
Limited warranty repair ............................................................................. vii
Send feedback .......................................................................................... vii
1 About the Printer ................................................................................ 1
About PC42d printer .................................................................................................. 2
Printer features .......................................................................................................... 2
Printer button ............................................................................................................. 3
LED Status Light ....................................................................................................... 4
Medium...................................................................................................................... 5
Installation of inlaid paper-roll medium .............................................................. 6
Installing external medium ............................................................................... 10
Connecting the printer to its power source .............................................................. 11
Printer Command Language .................................................................................... 11
About Direct Protocol ....................................................................................... 12
About ESim ...................................................................................................... 12
About ZSim ...................................................................................................... 12
Setting printer command language ......................................................................... 12
Setting command language using printer button ............................................. 13
Setting command language using printer portal .............................................. 13
About test label ....................................................................................................... 14
Print a test label when the printer is switched on ............................................ 14
Printing a test label when the printer is on standby mode ............................... 15
User Instructions for PC42d Desktop Printer iii
Contents
2 Connecting the Printer .......................................................................16
Installation of printer driver program ....................................................................... 17
Connecting the printer to your PC ........................................................................... 18
Using USB cable to connect the printer .......................................................... 18
Connecting the printer using serial communication cable ............................... 18
Connecting the printer to the network ..................................................................... 19
Connecting to USB devices .................................................................................... 19
Configuring the printer............................................................................................. 20
Configuring the printer using printer portal ...................................................... 20
Configuring the printer using SDT ................................................................... 21
Upgrading firmware ................................................................................................. 22
Downloading updated printer firmware............................................................ 23
Upgrading firmware using USB thumb drive ................................................... 23
3 Printer Troubleshooting and Maintenance..........................................24
Contact Product Support ......................................................................................... 25
Finding printer configuration and serial number ..................................................... 26
Printer Problems and Possible Solutions ................................................................ 27
Restoring Default Setting ........................................................................................ 28
Using printer button to restore default setting ................................................. 28
Using printer web page to restore default setting ............................................ 29
Sing SDT to restore default setting ................................................................. 30
Cleaning the printer head ........................................................................................ 30
Changing printer head............................................................................................. 31
Contents
Cleaning the roller ................................................................................................... 33
Cleaning the printer’s interior .......................................................................... 34
Cleaning the printer’s exterior ......................................................................... 35
A Specifications ....................................................................................36
Printer Specfiications............................................................................................... 37
Supports bar code and symbolic notation standards .............................................. 40
B Default Setting ...................................................................................42
Default settings ....................................................................................................... 43
Serial port settings ........................................................................................... 43
Ethernet settings .............................................................................................. 44
Medium settings .............................................................................................. 44
Printing quality setting ..................................................................................... 47
General system settings .................................................................................. 47
Managing I/O settings...................................................................................... 49
Managing services settings ............................................................................. 49
DNS network services ..................................................................................... 50
Net1 network services ..................................................................................... 50
WINS network services ................................................................................... 51
Web Server network services .......................................................................... 51
C Using INPrint to print label ................................................................52
About INPrint page .................................................................................................. 53
Printing INPrint label ........................................................................................ 53
INPrint pre-defined label formats ..................................................................... 55
User Instructions for PC42d Desktop Printer v
Customer Support
If you need help during product installation or troubleshooting you can contact us using any of the following means:
Knowledge base: www.hsmknowledgebase.com We provide thousands of immediate solutions in our knowledge base. If they are not
helpful to you please visit our technical support portal and submit or post your questions.
Technical support portal: www.hsmsupportportal.com Visit our technical support portal to search our database, submit your questions, apply
for return call or provide your feedback. When completing the forms please provide as much information as possible. You can even send in attachments.
Users in Mainland China are more than welcome to call 4006396841 to contact our service hot-line, or visit our website at www.honeywellaidc.com/locations.
For our latest contact information please visit our website.
Product services and repair
Honeywell International Inc. provides services for all its products through its service centers around the world. To find our service center near you, please visit
www.honeywellaidc.com. Select ‘Support’ > ‘Contact Support’ > ‘Service and
Repair’. Before returning the product, please contact our service center to obtain
authorization code for return of materials (RMA #). If you wish to obtain warranty repair or non-warranty repair service, please return the
product to Honeywell (postage prepaid) and provide duplicate of dated purchase record.
Customer Support
Limited warranty repair
For more information on warranty repair, please visit www.honeywellaidc.com. Click
‘Resources’ > ‘Warranty’.
Send feedback
Your feedback is most important for continuous improvement of our files. To provide feedback on this Handbook, please contact our Technical Communications Department through ACSHSMTechnicalCommunications@honeywell.com.
User Instructions for PC42d Desktop Printer vii
Customer Support
Warning: The printer’s operating parts will be exposed if its cover is opened. Please make sure to close the cover before operating the printer.
Warning: The printer head/motor may cause scalding after use. Please wait for it cool down.
Warning: Do not place your fingers in the printer when connecting to power. Warning: The paper-cutting device contains sharp edges. Please take care to avoid
having your fingers or other parts of the body coming into contact with it. Note: Please read carefully and review all precautionary information contained in this
Handbook before connecting the printing. Note: Please comply with all safety and accident-prevention regulations in the
specification region and application venues. Note: Do not cause water to splash onto the printer. Remove the printer when cleaning
industrial environment with a soft hose, or take precaution to protect it against splashing and humidity.
Note: Both hardware and software safety precaution measures must be taken to prevent the occurrence of abnormal system status.
Note: Please ensure that no danger will occur under any circumstances, not even for a short duration.
Note: Please read thoroughly the warnings on the cover of the cleaning card before using it.
Note: To reduce the risk of electrocution or fire, please close the printer cover and switch off power supply to the printer. There are no parts in the printer which can be maintained by the user.
1
About the Printer
This Chapter describes PC42d printer’s features and basic operations.
1
Chapter 1: About the Printer
Medium window
LED status indicator light
Power switch
Upper cover handle
Printer button
About PC42d printer
PC42d is a compact, lightweight, reliable and easy-to-use printer. It is capable of printing up to 1,000 labels daily. Its features include:
• Printing resolution of 203 dpi (8 dots/mm);
• Printing speed: 2 to 4 ips (inches per second);
• It can be connected to storage devices, scanners or the USB port of a keyboard;
• It can also be connected to USB port of a PC;
• It supports programming languages for printers including Direct Protocol, ZSim
and ESim etc.;
• Optional, factory-installed Ethernet port;
• Optional, factory-installed RS-232 serial port.
Printer features
Use the illustration below to find the printer’s features
PC42d front panel
Printer Button Operation
Description
Press the printer button (during activation of the printer)
The printer will align the medium, print configuration label before reminding you to
select the printer’s command language: Direct
Protocol, ESim or ZSim. After the printer has printed the command language of your choice, release the printer button.
Press the printer button for 2 seconds before released (when the printer is in ‘idle’ mode)
The printer will print a number of labels in order to calibrate the medium sensor (paper-feeding test).
Press the printer button until the printer begins to print configuration label before releasing (when the printer is in ‘idle’ mode)
The printer will print a number of labels (paper-feeding test) before printing configuration label.
Power supply connection
USB host service port
Ethernet port
(optional)
Serial port
(optional)
USB port device
PC42d rear panel
Printer button
The printer button’s functions are set out in the Table below. Note: Do not press the upper cover and button with excessive force when the printer is
in operation; this may cause paper alignment or paper-feeding to be inaccurate.
Chapter 1: About the Printer
Using Printer Button
User Instructions for PC42d Desktop Printer 3
Chapter 1: About the Printer
Printer Button Operation
Description
Press and release the printer button
If the printer is in ‘idle’ mode, it will begin to feed paper until it reaches the initial position of the next label. If printing is in progress, it will be suspended. If printing has been suspended, it will restart.
Press the printer button for 3 seconds
If printing has been suspended, the printing job will be terminated, and all printing jobs will be discarded. The printer will return to ‘idle’ status.
LED Status
Description
Off
The printer is not connected to power.
Steady green color
The printer is in ‘idle’ mode and awaits the next
printing job.
Green flickering light after activation
There is an error in the printer’s RAM and
firmware upgrade is required. See “Firmware
Upgrade” on Page 22 for more information.
LED Status Light
Using Printer Button (continued)
LED Status Light
The LED status light can be in green, orange or red, with each indicating the printer’s
current status. Use the Table below to view the corresponding status of the LED light’s color.
LED Status Light
LED Status Light (continued)
LED Status
Description
Flickering green light
The printer has just been activated. Printing is suspended. Press the printer button again to resume printing or press it for 3 seconds to cancel the printing job.
Rapidly-flickering green light
The printer is communicating. Simulator (ZSim and ESim) is being activated.
Stable constantly-lit orange light
The printer head has over-heated. Wait unit it has cooled down to acceptable temperature before resuming printing.
Flickering orange light
The printer is using the USB thumb drive to upgrade its firmware. Remove the USB thumb drive after the LED light shows stable constantly-lit green light.
Flickering red light
The printer is in ‘Error’ mode. It could be because: The medium has run out; the printer head is lifted; printing channel is cluttered with labels, or paper-feeding test has not be carried out (press the printer button to print a few test labels). Once the error is corrected, press the printer button again to restart printing.
Inter-changing flickering red and green lights
There is a problem with the printer’s hardware.
Send the printer to Honeywell for repair. Please see Page VII “Product Services and Repair” for more information.
Chapter 1: About the Printer
Medium
The printer is capable of printing labels, tags and continuous (receipts and
User Instructions for PC42d Desktop Printer 5
linered-paper) medium. It also supports direct thermo-sensitive medium. The printing width supported by PC42d printer is 1-4.33 inches (25-110mm).
Chapter 1: About the Printer
Installation of inlaid paper-roll medium
Under the “Inlaid Paper-Roll” printing mode, you can manually tear the medium along the paper-cutting device by pulling the medium upwards.
1. Turn the handles on both sides of the printer and lift the printer cover.
2. Slide the medium brackets to adjust the distance between them. Then place the
medium roll between the brackets.
Chapter 1: About the Printer
3. Make that the medium roll is tightly held between the brackets. Press the locking keeper to lock the bracket.
4. Slide the medium through the medium guide rod and adjust the guide rod’s width to that of the medium. Make sure that the medium is flat at all times.
User Instructions for PC42d Desktop Printer 7
Chapter 1: About the Printer
Type of Medium
Position of Sensor
Black Label
Below the Black Mark
Gap
Aligned with left triangular mark
Other media
Aligned with right triangular mark (default position)
5. Adjust the sensor’s position in accordance with the Table below:
Move the sensor to the triangular mark on the left of the ‘gap’ medium
Note:
1. When moving the sensor position, the user would need to re-align the paper;
otherwise the printing position may be inaccurate or paper-feeding may stop because of incorrect position when pressing the “FEED” button, or flickering red light which is an indication of irregularity.
2. When a user switches between different types of paper, the user must re-align the
papers each time. Otherwise the printing position may be inaccurate or paper-feeding may stop because of incorrect position when pressing the “FEED” button, or flickering red light which is an indication of irregularity.
Chapter 1: About the Printer
6. Close the printer cover until you hear a ‘click’ sound.
7. Make sure to configure the following settings of the printer:
Type of medium  Width and length of medium
8. Press the printer button to feed the medium until the first label on the medium roll can be seen. For more information please see Page 14 “Testing Labels”.
User Instructions for PC42d Desktop Printer 9
Chapter 1: About the Printer
External medium feeding tray
Installing external medium
You can place the medium (such as duplicate receipts or tags) behind the printer. In such a case you would have to buy an external medium supporting tray.
Note: It is essential to prevent the medium from being under direct sunlight or coming into contact with dust, dirt or other substances that can hinder printing quality or cause unnecessary wear-and-tear of the printer head.
1. Place the medium behind the printer. Feed the medium through the external medium feeding tray into the printer.
2. Pass the medium through the printer, and adjust the medium guide rod and sensor in the same way as installation of medium inside the printer.
Chapter 1: About the Printer
Connecting the printer to its power source
Note: Use only the AC power adapter that comes with the printer. A power adapter not previously approved by Honeywell will certainly cause the product to fail, thus possibly damaging the printer.
Note: Switch off the power source when not using the printer.
1. Connect the power adapter to the power-supply outlet at the back of the printer.
2. Connect the power adapter to AC power source. Upon connection to the AC power
source the green LED indicator light on the power adapter will remain lit at all times.
3. Switch on the power supply. Upon activation of the printer, the green LED indicator light will be lit and flickers. Once the printer is ready to print its green LED indicator light will be constantly lit.
At this point you can set the printer’s command language or print configured labels.
Please refer to Page 12 “Setting Printer Command Language” or Page 14 “Testing
Labels”.
Printer Command Language
Printer command language is a set of commands used to control the printer’s functions:
Configure the printer;  Return to the printer’s status; Control peripheral devices;  Set the format of labels or receipts to be printed.
This printer supports the following command languages and optional language emulators:
Direct Protocol (DP);  ESim (EPL command language simulator);  ZSim Optional (ZPL command language emulator is an optional item)
User Instructions for PC42d Desktop Printer 11
About Direct Protocol
Direct Protocol (DP) is a flexible printer language with intuitive grammar similar to that in English. It allows you to combine pre-defined layout and variable data to construct labels, tickets and tags. If you use bar code software (such as BarTender), you should select Direct Protocol (which is a default setting) as your printer command language.
About ESim
ESim (EPL command language simulator) interprets Eltron® printer command language. If you send EPL label documents to the printer, you should select ESim as your printer command language. For more information, please refer to ESim command
reference manual.
About ZSim
ZSim (ZPL-II command language simulator) interprets Zebra™ programs without requiring any revision to the mainframe program. If you send ZPL label documents to the printer, you should select ZSim as your printer command language. For more information, please refer to ZSim command reference manual.
Setting printer command language
Chapter 1: About the Printer
You can use any of the following means to change the printer’s command language:
Printer button;  Printer portal (Ethernet option is installed);  Simple diagnostic tools. Please refer “Using simple Diagnostic Tools to Configure
the Printer” at Page 21.
When setting the printer’s command language through the printer portal or printer
configuration software, you may be required to configure the medium type (does not apply if setting of printer command language is by way of printer button).
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