Honeywell PC42DHE033010 User Manual

User Instructions
PC42d
Desktop Printer
Disclaimer
Honeywell International, Inc. (“HII”) reserves the right to change the specifications described in this Handbook and other information without notice. Under any circumstances the reader should check whether any such changes have been made. The information contained herein does not tantamount to any warranties/undertaking made by HII.
HII shall not be held responsible for any technical or editorial error and omission in this Handbook. Nor shall it be held liable for any accident or indirect damage/loss incurred as a result of the supply, implementation or use of materials herein. Furthermore HII does not accept any responsibility for any failure to achieve expected results by reason of the user’s selection and use of software and/or hardware.
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Patent
For patent-related information please refer to www.hsmpats.com.
© 2016-2017 Honeywell International Inc. All rights reserved.
Contents
Contents
Customer Support .................................................................................................... vii
Product services and repair ...................................................................... vii
Limited warranty repair ............................................................................. vii
Send feedback .......................................................................................... vii
1 About the Printer ................................................................................ 1
About PC42d printer .................................................................................................. 2
Printer features .......................................................................................................... 2
Printer button ............................................................................................................. 3
LED Status Light ....................................................................................................... 4
Medium...................................................................................................................... 5
Installation of inlaid paper-roll medium .............................................................. 6
Installing external medium ............................................................................... 10
Connecting the printer to its power source .............................................................. 11
Printer Command Language .................................................................................... 11
About Direct Protocol ....................................................................................... 12
About ESim ...................................................................................................... 12
About ZSim ...................................................................................................... 12
Setting printer command language ......................................................................... 12
Setting command language using printer button ............................................. 13
Setting command language using printer portal .............................................. 13
About test label ....................................................................................................... 14
Print a test label when the printer is switched on ............................................ 14
Printing a test label when the printer is on standby mode ............................... 15
User Instructions for PC42d Desktop Printer iii
Contents
2 Connecting the Printer .......................................................................16
Installation of printer driver program ....................................................................... 17
Connecting the printer to your PC ........................................................................... 18
Using USB cable to connect the printer .......................................................... 18
Connecting the printer using serial communication cable ............................... 18
Connecting the printer to the network ..................................................................... 19
Connecting to USB devices .................................................................................... 19
Configuring the printer............................................................................................. 20
Configuring the printer using printer portal ...................................................... 20
Configuring the printer using SDT ................................................................... 21
Upgrading firmware ................................................................................................. 22
Downloading updated printer firmware............................................................ 23
Upgrading firmware using USB thumb drive ................................................... 23
3 Printer Troubleshooting and Maintenance..........................................24
Contact Product Support ......................................................................................... 25
Finding printer configuration and serial number ..................................................... 26
Printer Problems and Possible Solutions ................................................................ 27
Restoring Default Setting ........................................................................................ 28
Using printer button to restore default setting ................................................. 28
Using printer web page to restore default setting ............................................ 29
Sing SDT to restore default setting ................................................................. 30
Cleaning the printer head ........................................................................................ 30
Changing printer head............................................................................................. 31
Contents
Cleaning the roller ................................................................................................... 33
Cleaning the printer’s interior .......................................................................... 34
Cleaning the printer’s exterior ......................................................................... 35
A Specifications ....................................................................................36
Printer Specfiications............................................................................................... 37
Supports bar code and symbolic notation standards .............................................. 40
B Default Setting ...................................................................................42
Default settings ....................................................................................................... 43
Serial port settings ........................................................................................... 43
Ethernet settings .............................................................................................. 44
Medium settings .............................................................................................. 44
Printing quality setting ..................................................................................... 47
General system settings .................................................................................. 47
Managing I/O settings...................................................................................... 49
Managing services settings ............................................................................. 49
DNS network services ..................................................................................... 50
Net1 network services ..................................................................................... 50
WINS network services ................................................................................... 51
Web Server network services .......................................................................... 51
C Using INPrint to print label ................................................................52
About INPrint page .................................................................................................. 53
Printing INPrint label ........................................................................................ 53
INPrint pre-defined label formats ..................................................................... 55
User Instructions for PC42d Desktop Printer v
Customer Support
If you need help during product installation or troubleshooting you can contact us using any of the following means:
Knowledge base: www.hsmknowledgebase.com We provide thousands of immediate solutions in our knowledge base. If they are not
helpful to you please visit our technical support portal and submit or post your questions.
Technical support portal: www.hsmsupportportal.com Visit our technical support portal to search our database, submit your questions, apply
for return call or provide your feedback. When completing the forms please provide as much information as possible. You can even send in attachments.
Users in Mainland China are more than welcome to call 4006396841 to contact our service hot-line, or visit our website at www.honeywellaidc.com/locations.
For our latest contact information please visit our website.
Product services and repair
Honeywell International Inc. provides services for all its products through its service centers around the world. To find our service center near you, please visit
www.honeywellaidc.com. Select Support > Contact Support > Service and
Repair’. Before returning the product, please contact our service center to obtain
authorization code for return of materials (RMA #). If you wish to obtain warranty repair or non-warranty repair service, please return the
product to Honeywell (postage prepaid) and provide duplicate of dated purchase record.
Customer Support
Limited warranty repair
For more information on warranty repair, please visit www.honeywellaidc.com. Click
Resources> Warranty’.
Send feedback
Your feedback is most important for continuous improvement of our files. To provide feedback on this Handbook, please contact our Technical Communications Department through ACSHSMTechnicalCommunications@honeywell.com.
User Instructions for PC42d Desktop Printer vii
Customer Support
Warning: The printer’s operating parts will be exposed if its cover is opened. Please make sure to close the cover before operating the printer.
Warning: The printer head/motor may cause scalding after use. Please wait for it cool down.
Warning: Do not place your fingers in the printer when connecting to power. Warning: The paper-cutting device contains sharp edges. Please take care to avoid
having your fingers or other parts of the body coming into contact with it. Note: Please read carefully and review all precautionary information contained in this
Handbook before connecting the printing. Note: Please comply with all safety and accident-prevention regulations in the
specification region and application venues. Note: Do not cause water to splash onto the printer. Remove the printer when cleaning
industrial environment with a soft hose, or take precaution to protect it against splashing and humidity.
Note: Both hardware and software safety precaution measures must be taken to prevent the occurrence of abnormal system status.
Note: Please ensure that no danger will occur under any circumstances, not even for a short duration.
Note: Please read thoroughly the warnings on the cover of the cleaning card before using it.
Note: To reduce the risk of electrocution or fire, please close the printer cover and switch off power supply to the printer. There are no parts in the printer which can be maintained by the user.
1
About the Printer
This Chapter describes PC42d printer’s features and basic operations.
1
Chapter 1: About the Printer
Medium window
LED status indicator light
Power switch
Upper cover handle
Printer button
About PC42d printer
PC42d is a compact, lightweight, reliable and easy-to-use printer. It is capable of printing up to 1,000 labels daily. Its features include:
Printing resolution of 203 dpi (8 dots/mm);
Printing speed: 2 to 4 ips (inches per second);
It can be connected to storage devices, scanners or the USB port of a keyboard;
It can also be connected to USB port of a PC;
It supports programming languages for printers including Direct Protocol, ZSim
and ESim etc.;
Optional, factory-installed Ethernet port;
Optional, factory-installed RS-232 serial port.
Printer features
Use the illustration below to find the printer’s features
PC42d front panel
Printer Button Operation
Description
Press the printer button (during activation of the printer)
The printer will align the medium, print configuration label before reminding you to
select the printer’s command language: Direct
Protocol, ESim or ZSim. After the printer has printed the command language of your choice, release the printer button.
Press the printer button for 2 seconds before released (when the printer is in ‘idle’ mode)
The printer will print a number of labels in order to calibrate the medium sensor (paper-feeding test).
Press the printer button until the printer begins to print configuration label before releasing (when the printer is in ‘idle’ mode)
The printer will print a number of labels (paper-feeding test) before printing configuration label.
Power supply connection
USB host service port
Ethernet port
(optional)
Serial port
(optional)
USB port device
PC42d rear panel
Printer button
The printer button’s functions are set out in the Table below. Note: Do not press the upper cover and button with excessive force when the printer is
in operation; this may cause paper alignment or paper-feeding to be inaccurate.
Chapter 1: About the Printer
Using Printer Button
User Instructions for PC42d Desktop Printer 3
Chapter 1: About the Printer
Printer Button Operation
Description
Press and release the printer button
If the printer is in ‘idle’ mode, it will begin to feed paper until it reaches the initial position of the next label. If printing is in progress, it will be suspended. If printing has been suspended, it will restart.
Press the printer button for 3 seconds
If printing has been suspended, the printing job will be terminated, and all printing jobs will be discarded. The printer will return to ‘idle’ status.
LED Status
Description
Off
The printer is not connected to power.
Steady green color
The printer is in ‘idle’ mode and awaits the next
printing job.
Green flickering light after activation
There is an error in the printer’s RAM and
firmware upgrade is required. See “Firmware
Upgrade” on Page 22 for more information.
LED Status Light
Using Printer Button (continued)
LED Status Light
The LED status light can be in green, orange or red, with each indicating the printer’s
current status. Use the Table below to view the corresponding status of the LED light’s color.
LED Status Light
LED Status Light (continued)
LED Status
Description
Flickering green light
The printer has just been activated. Printing is suspended. Press the printer button again to resume printing or press it for 3 seconds to cancel the printing job.
Rapidly-flickering green light
The printer is communicating. Simulator (ZSim and ESim) is being activated.
Stable constantly-lit orange light
The printer head has over-heated. Wait unit it has cooled down to acceptable temperature before resuming printing.
Flickering orange light
The printer is using the USB thumb drive to upgrade its firmware. Remove the USB thumb drive after the LED light shows stable constantly-lit green light.
Flickering red light
The printer is in ‘Error’ mode. It could be because: The medium has run out; the printer head is lifted; printing channel is cluttered with labels, or paper-feeding test has not be carried out (press the printer button to print a few test labels). Once the error is corrected, press the printer button again to restart printing.
Inter-changing flickering red and green lights
There is a problem with the printer’s hardware.
Send the printer to Honeywell for repair. Please see Page VII “Product Services and Repair” for more information.
Chapter 1: About the Printer
Medium
The printer is capable of printing labels, tags and continuous (receipts and
User Instructions for PC42d Desktop Printer 5
linered-paper) medium. It also supports direct thermo-sensitive medium. The printing width supported by PC42d printer is 1-4.33 inches (25-110mm).
Chapter 1: About the Printer
Installation of inlaid paper-roll medium
Under the “Inlaid Paper-Roll” printing mode, you can manually tear the medium along the paper-cutting device by pulling the medium upwards.
1. Turn the handles on both sides of the printer and lift the printer cover.
2. Slide the medium brackets to adjust the distance between them. Then place the
medium roll between the brackets.
Chapter 1: About the Printer
3. Make that the medium roll is tightly held between the brackets. Press the locking keeper to lock the bracket.
4. Slide the medium through the medium guide rod and adjust the guide rod’s width to that of the medium. Make sure that the medium is flat at all times.
User Instructions for PC42d Desktop Printer 7
Chapter 1: About the Printer
Type of Medium
Position of Sensor
Black Label
Below the Black Mark
Gap
Aligned with left triangular mark
Other media
Aligned with right triangular mark (default position)
5. Adjust the sensor’s position in accordance with the Table below:
Move the sensor to the triangular mark on the left of the ‘gap’ medium
Note:
1. When moving the sensor position, the user would need to re-align the paper;
otherwise the printing position may be inaccurate or paper-feeding may stop because of incorrect position when pressing the “FEED” button, or flickering red light which is an indication of irregularity.
2. When a user switches between different types of paper, the user must re-align the
papers each time. Otherwise the printing position may be inaccurate or paper-feeding may stop because of incorrect position when pressing the “FEED” button, or flickering red light which is an indication of irregularity.
Chapter 1: About the Printer
6. Close the printer cover until you hear a ‘click’ sound.
7. Make sure to configure the following settings of the printer:
Type of medium  Width and length of medium
8. Press the printer button to feed the medium until the first label on the medium roll can be seen. For more information please see Page 14 “Testing Labels”.
User Instructions for PC42d Desktop Printer 9
Chapter 1: About the Printer
External medium feeding tray
Installing external medium
You can place the medium (such as duplicate receipts or tags) behind the printer. In such a case you would have to buy an external medium supporting tray.
Note: It is essential to prevent the medium from being under direct sunlight or coming into contact with dust, dirt or other substances that can hinder printing quality or cause unnecessary wear-and-tear of the printer head.
1. Place the medium behind the printer. Feed the medium through the external medium feeding tray into the printer.
2. Pass the medium through the printer, and adjust the medium guide rod and sensor in the same way as installation of medium inside the printer.
Chapter 1: About the Printer
Connecting the printer to its power source
Note: Use only the AC power adapter that comes with the printer. A power adapter not previously approved by Honeywell will certainly cause the product to fail, thus possibly damaging the printer.
Note: Switch off the power source when not using the printer.
1. Connect the power adapter to the power-supply outlet at the back of the printer.
2. Connect the power adapter to AC power source. Upon connection to the AC power
source the green LED indicator light on the power adapter will remain lit at all times.
3. Switch on the power supply. Upon activation of the printer, the green LED indicator light will be lit and flickers. Once the printer is ready to print its green LED indicator light will be constantly lit.
At this point you can set the printer’s command language or print configured labels.
Please refer to Page 12 “Setting Printer Command Language” or Page 14 “Testing
Labels”.
Printer Command Language
Printer command language is a set of commands used to control the printer’s functions:
Configure the printer;  Return to the printer’s status; Control peripheral devices;  Set the format of labels or receipts to be printed.
This printer supports the following command languages and optional language emulators:
Direct Protocol (DP);  ESim (EPL command language simulator);  ZSim Optional (ZPL command language emulator is an optional item)
User Instructions for PC42d Desktop Printer 11
About Direct Protocol
Direct Protocol (DP) is a flexible printer language with intuitive grammar similar to that in English. It allows you to combine pre-defined layout and variable data to construct labels, tickets and tags. If you use bar code software (such as BarTender), you should select Direct Protocol (which is a default setting) as your printer command language.
About ESim
ESim (EPL command language simulator) interprets Eltron® printer command language. If you send EPL label documents to the printer, you should select ESim as your printer command language. For more information, please refer to ESim command
reference manual.
About ZSim
ZSim (ZPL-II command language simulator) interprets Zebra™ programs without requiring any revision to the mainframe program. If you send ZPL label documents to the printer, you should select ZSim as your printer command language. For more information, please refer to ZSim command reference manual.
Setting printer command language
Chapter 1: About the Printer
You can use any of the following means to change the printer’s command language:
Printer button;  Printer portal (Ethernet option is installed);  Simple diagnostic tools. Please refer “Using simple Diagnostic Tools to Configure
the Printer” at Page 21.
When setting the printer’s command language through the printer portal or printer
configuration software, you may be required to configure the medium type (does not apply if setting of printer command language is by way of printer button).
Chapter 1: About the Printer
Setting command language using printer button
1. Please ensure that the printer has been installed with the medium;
2. Switch off the printer’s power supply;
3. Press the printer button;
4. Switch on power supply; the green LED indicator light should be lit and flickering.
The printer will align the medium and print a configuration label. Use different command languages at two-second intervals to print a label;
5. After you have printed a label using a command language of your choice, release the printer button.
Setting command language using printer portal
To set the printer’s command language through the printer portal, the printer would have to be connected to Ethernet.
1. Please ensure that the printer has been installed with the medium;
2. Launch a browser on your PC;
3. Key in the printer’s IP address at the address toolbar and press ‘Enter’. The
printer's portal will be displayed.
User Instructions for PC42d Desktop Printer 13
4. Click ‘Login’ to launch the 'Login' page;
5. Enter ‘Username’ and ‘Password’, then click 'Login’ again. The default user name
is ‘itadmin’ and default password is 'pass’;
6. Click ‘Configure’ option;
7. Click 'System Settings’ > ‘General’;
8. Select the required printer command language from the ‘Command Language’ list,
then click ‘Save’;
9. Click ‘Services’ option;
10. Click 'Restart Printer’ followed by ‘Restart’; the printer will restart with the
selected command language.
About test label
You can print test labels to check the printing quality and obtain configuration information, including the fonts, image and list of programs installed in the printer. Use any of the following ways to print test labels:
When switching on the printer;  When the printer is on standby mode;  Use printer configuration software.
You can also print test label using the printer portal, but this would require that your printer be connected to the computer. You would need to know the printer’s IP address before you can check its portal. When connected to the Ethernet, it would take about 10
seconds to obtain the printer’s IP address. If the test label shows the printer’s IP
address as 0.0.0.0, wait for 10 seconds before printing another test label.
Chapter 1: About the Printer
Print a test label when the printer is switched on
You can print a test label when you activate the printer for the first time.
1. Please ensure that the printer has been installed with the medium;
2. Connect the printer to the power source and switch it on;
3. Press the printing button. The printer will align the medium, print a configuration label, Before reminding you to select the printer command language.
Chapter 1: About the Printer
Printing a test label when the printer is on standby mode
You can print a test label when the printer is in ‘idle’ mode and is on standby for printing jobs.
1. Please ensure that the printer has been installed with the medium;
2. Press the printer button. Paper will feed into the printer until the beginning of the next label. After that it will print a configuration label.
User Instructions for PC42d Desktop Printer 15
2
Connecting the Printer
This Chapter describes how to connect your PC42d printer to your PC and Ethernet by downloading Windows® printer driver.
Chapter 2: Connecting the Printer
Installation of printer driver program
Use InterDriver to install Microsoft Windows printer driver program on your PC. The Printer Companion CD provided with the printer contains InterDriver. If you have not installed any driver programs on your PC, you can use the Printer Companion CD to do so by following instructions on connection with the printer and installation of driver.
If you do not have the Printer Companion CD but still wish to install driver, please following the process below by downloading InterDriver from the Honeywell portal before installing the driver.
1. Launch the web browser and visit www.honeywellaidc.com;
2. Select Products> Printers and Media> Pc42d Economy Desktop Printer’ ;
3. From the software labels, select the latest version of InterDriver and save it on your
PC;
4. Double-click the ‘.exe' document to install lnterDriver;
5. When the system prompts you about whether or not to allow the program to make changes to your PC, click 'Yes’;
6. Following the instructions to install lnterDriver.
User Instructions for PC42d Desktop Printer 17
Chapter 2: Connecting the Printer
Connecting the printer to your PC
You can use any of the following cables to connect the printer to your PC:
USB cable;  Serial cable (optional).
Using USB cable to connect the printer
This printer supports connection to PC using USB cable, without requiring setting any specifications for USB communication. Note: You must install InterDriver before you can use USB cable to connect the printer to a Windows PC. For more information please refer to the Printer Companion CD provided along with the printer or the above instructions on installation.
1. Download and install InterDriver on your PC;
2. Connect one end of the USB cable to the USD port at the rear of the printer.
Connect the other end to your PC during the installation of InterDriver when prompted.
Connecting the printer using serial communication cable
If your printer is equipped with factory-installed optional serial port, you can connect it with the PC’s serial port.
1. Connect one end of the serial communication cable to the port at the rear of the printer. Connect the other end to the PC;
2. Use the printer portal or simple diagnostic tools to configure the serial port setting.
Chapter 2: Connecting the Printer
Connecting the printer to the network
If your printer is equipped with factory-installed optional Ethernet port, you can connect
it to the network. The printer’s default setting is for obtaining IP address through DHCP.
If your network uses other means to distribute IP address, you would have to use the printer configuration software to configure the IP address distribution method using USB or optional serial port connection.
1. Switch on the printer;
2. Connect one end of the Ethernet cable to the printer and the other end to the
network;
3. Print a configuration label to find the printer’s IP address. Please refer to Page 14
“Testing Labels”.
When the printer’s LED turns steady green, wait for about 10 seconds to obtain the
printer’s IP address. If the test label shows the printer’s IP address as 0.0.0.0, wait
for another 10 seconds before printing another test label.
4. Use the printer portal or simple diagnostic tools to configure the necessary Ethernet setting.
Connecting to USB devices
You can use the USB port on the printer to connect to the keyboard, bar code scanner or USB thumb drive.
1. When connecting to the USB thumb drive please ensure that it is equipped with a single drive and formatted (FAT16 or FAT32);
2. Connect the device to the USB port.
User Instructions for PC42d Desktop Printer 19
Chapter 2: Connecting the Printer
Configuring the printer
You can configure your printer in the following manners:
Using printer portal;  Using simple diagnostic tools (SDT). SDTs are included in the Printer Companion
CD.
Configuring the printer using printer portal
You can configure the majority of network settings using the printer portal.
1. Launch a web browser on your PC;
2. Key in the printer’s IP address on the address toolbar, then press ‘Enter’. The
printer portal will be displayed. Note: If you do not know the printer's IP address, print a configuration label to find it.
Please refer to Page 14 “Testing Labels”
3. Click Login ;’.
4. Enter ‘Username’ and ‘Password’, then click 'Login’ again. The default user
name is ‘itadmin’ and default password is 'pass’;
Chapter 2: Connecting the Printer
5. Click ‘Configure’ option to the ‘Configuration Summary’ page;
6. To check the printer’s settings, click the ‘Configuration Summary’.
To configure the printer’s settings it is possible to use the connection in the navigation
pane:
For serial port setting, click Communications’; For settings on medium, printing quality or performance, click 'Printing;  For display, service, general setting and maintenance warning information trigger,
click 'System Settings;
To set the trigger conditions for errors, warning and precautionary alarm
information, click 'Alerts.
Configuring the printer using SDT
You can use SDTs to configure the printer’s settings. You can also use them to print configuration labels, align medium and restore the factory's default setting. Use the Printer Companion CD to install SDTs. For more information please refer to Page 44
under “Medium Setting”.
User Instructions for PC42d Desktop Printer 21
Chapter 2: Connecting the Printer
1. Launch SDT;
2. Select the type of port from the pull-down menu;
3. Click 'Configure’;
4. (Where necessary) enter or select communication setting;
5. Click ‘OK’;
6. Click ‘Read from Printer’ to complete general settings;
7. Change the settings that you wish to configure;
8. Click ‘Write to Printer' to send the new settings to the printer.
Upgrading firmware
You should check regular updates for your printer’s firmware. Updated firmware would
include patching or other functions that may be of use to you. You can download the latest versions of firmware for PC42d printer at www.honeywellaidc.com under ‘Downloads’.
You can also upgrade your printer firmware using USB thumb drive.
Chapter 2: Connecting the Printer
Downloading updated printer firmware
You must download upgrade documents from Honeywell website before you can
upgrade the printer’s firmware.
1. Visit www.honeywellaidc.com;
2. Select Products> Printers and Media> PC42d Economy Desktop Printer’;
3. Select the latest firmware version from the software tab, And save it on your PC.
Upgrading firmware using USB thumb drive
Using USB thumb drive to upgrade the printer’s firmware
1. Make sure that the USB thumb drive is formatted to contain only one segment (FAT16 or FAT32);
2. Download printer firmware from Honeywell website;
3. Duplicate the upgraded firmware (generally in .bin format) to the USB firmware’s
root directory;
4. Switch off the printer;
5. Insert the USB thumb drive into a USB port of the printer;
6. Switch on the printer.
When downloading the firmware upgrading documents onto the printer, the printer's LED light will show flickering orange color. The entire process may take several minutes.
Once the printer’s LED status light turns constant green, the printer would be ready for printing.
User Instructions for PC42d Desktop Printer 23
3
Printer Troubleshooting and Maintenance
24
Chapter 3: Printer Troubleshooting and Maintenance
Contact Product Support
If you are unable to obtain solutions in Page 27 “Printer Problems and Possible
Solutions", you may wish to try any of the following means:
Search our database at www.hsmknowledgebase.com; Consult our Chinese experts via hot-line: 400-639-6841;  Contact our experts in the U.S. and Canada via www.honeywellaidc.com >
Contact.
Before contacting our Product Support Department, please ensure that you have the following information:
Printer serial number;  Printer configuration number;  Firmware type and version;  Printer command language;  Serial port setting (if applicable);  Medium setting;  Ethernet setting (if applicable)
You can obtain all of the above information on the printer’s Web page or test label.
User Instructions for PC42d Desktop Printer 25
Chapter 3: Printer Troubleshooting and Maintenance
Configuration label
Finding printer configuration and serial number
You can find the printer’s configuration and serial number on the product label at the
base of the printer.
Chapter 3: Printer Troubleshooting and Maintenance
Problem
Possible Solution
LED indicator light is off but the printer is still connected to power supply
Make sure that the cable is securely connected to the printer and the plug is securely inserted into the power socket.
LED indicator light shows green color but paper cannot be fed into the printer
Make sure that the correct type of connecting cable is used. Also make sure the cable is securely connected to the printer and the PC.
Only part of the label contents is printed
Try the following possible solutions: Ensure that the printing mechanism is securely locked. Open the
printer and press the printer head until it is completely locked by the flexible locking mechanism on both sides.
Check whether there are any labels that are jammed on the printer
head. If so, clear them and clean the printer head. For assistance please refer to Page 30 “Cleaning the Printer Head”.
Poor printing quality
Try the following possible solutions:
Clean the printer head. For assistance please refer to Page 30
“Cleaning the Printer Head”.
Ensure that the darkness setting is suitable for the medium.
Printer appears to be working but does not print any contents
For thermo-sensitive printing please try the following solutions: Make sure that the medium’s thermo-sensitive side is facing the
printer head.
Make sure that the medium is for thermo-sensitive direct printing.
To check, run your fingernail over the medium's surface. The medium would be thermo-sensitive if black line occurs.
Printing stops and the LED indicator light shows red
Try the following possible solutions:
Use SDTs to check the printer’s error status. It may be due to jammed paper. Open the printer’s cover to check
whether labels are jammed. Look out for torn punch-hole portions.
Check to see if the medium has run out, and check to see if the
network cable is loose.
Printer continues to print or feed paper even though it should stop printing
Check whether any jammed labels are blocking the label-separation sensor. Open the upper cover and remove the label. Clean the printer head. For assistance please refer to Page 30 “Cleaning the Printer
Head”.
Printer Problems and Possible Solutions
Use this Section to find possible solutions to your printer problems
Printer Problems and Possible Solutions
User Instructions for PC42d Desktop Printer 27
Chapter 3: Printer Troubleshooting and Maintenance
Restoring Default Setting
You can use any of the following to restore factory default setting at any time:
Printer button;  Printer portal (Web page);  SDT.
Using printer button to restore default setting
The easiest way of restoring default setting of the printer is to use the printer button.
1. Switch off the printer;
2. Press the handle on both sides of the printer to open its cover;
3. Switch on the printer;
4. When the LED status light shows flickering green light, press the printer button until the LED light is off;
5. Make sure that the medium is correctly installed;
6. Close the printer cover.
Note: Using the printer button to restore default setting will also reset the printer’s current Network Settings’; User-Installed Files and System Setting’.
Chapter 3: Printer Troubleshooting and Maintenance
Using printer web page to restore default setting
If your printer is connected to the Ethernet you can restore default setting using the printer's web page.
1. Launch a web browser on your desktop PC;
2. Key in the printer’s IP address on the address toolbar, then press Enter’; the
printer web page will be displayed.
3. Click on 'Login’ on the top right-hand corner to show the Login page;
4. Enter your 'Username’ and ‘Password’, then click ‘Login’. The default username is ‘itadmin’ and the default password is ‘pass’;
5. Click 'Services’ options > ‘Restore Defaults’.
6. Select the setting that you wish to be restored:
Select ‘Network settings’ for default setting of all network connections, e.g. IP
address, network name;
Select ‘User-Installed Files’ check box to delete all documents that are
uploaded to and stored in the printer;
Select 'System Settings’ check box to restore the system settings' default value,
e.g. medium width.
User Instructions for PC42d Desktop Printer 29
Chapter 3: Printer Troubleshooting and Maintenance
7. Click 'Restore’;
8. Click 'Yes, then reactivate the printer. Your printer will now be in default setting.
Sing SDT to restore default setting
If you have installed SDTs, you can use them to restore the printer's setting. In the SDTs select ‘Restore Factory Defaults’; Note: Using SDTs to restore default setting will also reset the printer’s current Network
Settings’; ‘User-Installed Files’ and ‘System Setting’.
Cleaning the printer head
Regular cleaning of the printer head is particularly important for extending its lifespan and maintaining best printing quality. You should therefore clean the printer head each time you change the medium. Please do so by using the cleaning card to clean the printer head according the procedure specified below. If you need to clean residues off the roller or tearing rod, please use cotton buds dipped in isopropanol.
Note: You must not under any circumstances using hard or sharp tools to remove jammed labels or other materials. This will easily cause damage to the highly-sensitive printer head.
1. Switch off the printer and remove its power supply;
2. Open the printer’s cover and printing mechanism before removing the medium (if it
is already installed);
3. Insert the greater part of cleaning card into the printer head’s base, then lower the printing mechanism;
4. Pull the cleaning card upwards while raising the printer head;
5. Wait for about 30 seconds to allow residues to be dissolved by the cleaning liquid;
6. Print a test label to check the printing quality. If you need help, please refer to Page
15 "Printing a test label when the printer is ready for printing";
7. If so required, repeat Step 3 after Step 5;
8. If so required, use cotton buds dipped in isopropanol to clean residues off the roller
or tearing rod;
9. The printer’s medium should be replaced when the parts are dry;
10. Close the printer, reconnect it to power and switch it on.
Chapter 3: Printer Troubleshooting and Maintenance
Changing printer head
As the printer head undergoes wear and tear as a result of rapid heating and cooling during the printing process, you would be required to regularly replace it. The duration between each replacement of the printer head is dependent on many factors, including the type of images printed, the medium use, the energy volume of the printer head, printing speed and the room temperature of the room in which the printer is situated. When the printer is being re-activated, its firmware will check the printer head.
1. Switch off the printer and remove its power supply;
2. Open the printer’s cover by turning the handles on both sides of the printer;
3. Simultaneously turn the flexible locking mechanism on both sides of the printer
head such as to enable the printer head to move forward away from the printing mechanism.
4. Carefully remove the printer head from the printing mechanism using a cross screwdriver in such a way that the printer head is still be connected to it but only by way of electric cable and ground screw;
5. Use #2 cross screwdriver to remove the ground screw.
User Instructions for PC42d Desktop Printer 31
Chapter 3: Printer Troubleshooting and Maintenance
6. Severe the electric cable connection to the printer head, and remove the printer head from the printer.
Warning: Do not touch the surface of the printer head.
7. Re-insert the ground screw into the lug of the ground cable, before screwing it tightly onto the new printer head;
8. Connect the electric cable to the new printer head;
9. Push the new printer head into the supporting base of the printing mechanism;
10. Slightly incline the printer head upwards such as to enable it to enter the printer
cover, before pressing it in place;
11. Once the printer head is in the correct position the printer head flexible locking
mechanism will lock it on both sides;
12. Close the printer's cover until you hear a ‘click’ sound;
13. Print test label.
Chapter 3: Printer Troubleshooting and Maintenance
Cleaning the roller
During maintenance of standard printer, remove, clean and re-install roller in accordance with the procedure below. Each time you install medium you should check whether there is debris on the roller. If it is dirty it should be cleaned.
Note: Use of hard or sharp tools to remove jammed labels or other materials is strictly prohibited. As the roller is highly precise it can be easily damaged.
1. Switch off the printer and remove its power supply;
2. Open the printer’s cover by turning the handles on both sides of the printer;
3. Remove the installed medium;
4. Push the spring lock on both sides of the roller inwards such that the roller is
inclined upwards.
User Instructions for PC42d Desktop Printer 33
Chapter 3: Printer Troubleshooting and Maintenance
5. Pull the thumb latch on both sides of the roller upwards in order to remove the roller from the printer.
6. Use cotton bud dipped in isopropanol to clean any residual adhesive on the roller;
7. Install the roller in the reverse order stated in Steps 4 and 5;
8. Close the printer’s cover until you hear a ‘click’ sound.
Cleaning the printer’s interior
Ensure that the printer’s interior is clean at all times:
Ensure the medium channel is clean;  Ensure that the polyester film on the sensor is covered with fingerprint, oil, dirt or
dust.
Chapter 3: Printer Troubleshooting and Maintenance
Manufacturer
Product
Homax
Goo Gone
Johnson
Virex TB
Metrex
Cavi Wipes
Multiple suppliers
70% isopropanol Ammonium chloride 10% Glycol screen cleaning agent Sodium hypochlorite 6%
Orange-Sol
Multi-Use Citrus
PDI
SANI-CLOTH HB SANI-CLOTH PLUS SUPER SANI-CLOTH
PDI and others
Alcohol pad
Quest Chemical Corporation
Grime Buster
Spartan
Super HDQL 10
Surgipath
Cloro-Wipe Towelette
Techspray Renewal
Eco-Shower
Veridien
Viraguard ®
Vernacare
Tuffiewipes
Cleaning the printer’s exterior
Ensure that the printer’s exterior is also clean. A clean exterior will have lower risk of
dust particles entering the printer’s interior and affecting its printing function. Please
also ensure cleanliness of the area around the printer. Honeywell has tested the following cleaning products for their compatibility with the
surface of PC42d printer. They are recommended for use.
Recommended cleaning agent
User Instructions for PC42d Desktop Printer 35
A
Specifications
This appendix sets out the specifications for PC42d printer.
Appendix A - Specifications
Measurements:
184 mm x 222.5 mm x 174 mm (7.3 in x 8.8 in x 6.9 in)
Weight:
1.5 kg (3.3 lbs)
Power Requirements:
100-240 VAC, 50-60 Hz, 1.5 A
Work Temperature:
5 °C - 40 °C (41 °F - 104 °F)
Storage Temperature:
-40 °C - 60 °C (-40 °F - 140 °F)
Relative Humidity:
15 - 80% RH, non condensation
Printing Mode:
Direct thermo-sensitive
Printing Speed (Variable):
50, 75 and 100 mm/s (2, 3 and 4 ips)
Resolution:
203 dph:8 dots/mm
Printing Width:
Maximum 104 mm (4.09 in)
Medium Width:
25.4-110 mm (0.99 - 4.33 in)
Label Roll Diameter (Maximum):
127 mm (5 in)
Label Length (Minimum):
9.6 mm (0.38 in)
Interval between Labels:
2-4.5 mm (0.08 - 0.18 in)
Black Label Length:
Can be adjusted by 3-5 mm (0.12 - 0.19 in) from center to left
Medium Thickness:
0.0762-0.224 mm (3 - 8.8 mil)
Lining Opacity (Maximum):
58% (TAPPI T425)
Printer Specifications
PC42d Physical Specifications
PC42d Printing Speed, Resolution and General Specifications of Medium
User Instructions for PC42d Desktop Printer 37
Appendix A - Specifications
Random Access Memory (RAM)
128 MB Flash memory 64 MB SDRAM (use of the printer's RAM will reduce its capacity) (Optional) USB storage device, maximum 32 GB
Command languages supported
Direct Protocol ESim ZSim
Sensor
Label interval sensor Printer head lifting sensor Black label sensor
Network services
FTP Line printer remote (LPR) protocol Telnet 9100 DHCP Original TCP BOOTP Web page
General font scale technology and standard Latin alphabets
Andale Mono Andale Mono bold Univers Univers bold Univers Condensed bold OCR-A OCR-B CG Triumvirate block letter MHeiGB18030C_ (Simplified Chinese GB18030)
Appendix A - Specifications
Type of fonts supported TrueType
OpenType Bitmap
Type of image documents supported
Supports only 1-bit color depth (black and white): PCX PNG GIF BMP
Drivers
Supports Microsoft Windows XP, Vista, Windows 7, Server 2003 and Server 2008 Supports both 32-bit and 64-bit versions InterDriver also supports Windows 8, Windows 8.1, Windows 10 and Windows Server
2012
User Instructions for PC42d Desktop Printer 39
Appendix A - Specifications
Supports bar code and symbolic notation standards
1D bar code and symbolic notation standards:
Codabar  Code 11  Code 39:
Code 39 full ASCII
Code 39 with checksum  Code 93  Code 128:
Code 128 Subset A
Code 128 Subset B
Code 128 Subset C
Code 128 UCC  DUN-14/16  EAN:
EAN-8
EAN-13
EAN 128
EAN 128 subset A
EAN 128 Subset B
EAN 128 Subset C  HIBC 39  HIBC 128  Industrial 2 of 5  Interleaved 2 of 5  ISBT-128  Matrix 2 of 5  Straight 2 of 5  UPC  Add-on bar code and symbolic notation standards:
Add-on 2
Appendix A - Specifications
Add-on 5
UPC-5 digits Add-on code
2D bar code and symbolic notation standards:
Aztec  Code 16K  Code 49  Data Matrix  Dot Code  Grid Matrix  GS1 DataBar (formerly RSS-14):
GS1 DataBar Expanded
GS1 DataBar Expanded Stacked
GS1 DataBar Limited
GS1 DataBar Stacked
GS1 DataBar Stacked Omnidirectional
GS1 DataBar Truncated  Hanxin  MaxiCode  MicroPDF417  MSI (revised Plessey)  PDF417  Planet  Plessey  Postnet  QR Code  USPS 4-State Customer Bar Code  Composite bar code and symbolic notation standards:
EAN-8 Composite (CC-A, CC-B)
EAN-13 Composite (CC-A, CC-B)
GS1 Composite (formerly EAN.UCC Composite)
UPC-A Composite (CC-A, CC-B)
UPC-E Composite (CC-A, CC-B)
User Instructions for PC42d Desktop Printer 41
Appendix A - Specifications
B
Default Setting
The following appendix includes all the default settings for the printer.
Appendix B - Default Settings
Settings
Description
Default Value
Baud Rate
The serial port’s transmission speed, designated in bit per second (bps).
115200
Data Bits
The bits that define a character or byte.
8
Parity
Designates the manner in which the printer examines the integrity of transmitted data.
None
Stop Bit
This is the bit number at the end of each character. It allows the signal-receiving hardware to check the character’s end and resume synchronization with the character.
1
Hardware
This checks whether the designated hardware flow-control (RTS/CTS) is being used to manage rate of data transmission between the equipment and main unit.
Disabled
ENQ/ACK
This checks whether the designated software flow-control (ENQ/ACK) is being used to manage rate of data transmission between the equipment and main unit.
Disabled XON/XOFF to
This checks whether the designated software flow-control (XON/OFF) is being use to manage rate of data transmission of the main unit.
Disabled
XON/XOFF from
This checks whether the designated software flow-control (XON/OFF) is being use to manage rate of data transmission of the main unit.
Disabled
Line Feed Character
The defines the printer’s echo to the main unit as indication that it has
moved to character in the new line.
CR/LF
Default settings
Use this Appendix to check the printer’s default settings. If you had restored the printer
to its factory default values, it will use the values listed here. The settings' sequence is similar to the layout in the printer's web page.
Serial port settings
This section explains the serial port settings. To check the settings:
On the printer web page, clickConfigureoption > ‘Communications>
Serial’.
Note: Unless you have installed the optional serial port on the printer and it is connected to your PC, you will not be allowed to access the settings.
Serial port settings
User Instructions for PC42d Desktop Printer 43
Ethernet settings
Setting
Description
Default Value
IP distribution method
Designates the method with which the printer obtains its IP address.
DHCP
IP address
Designates the sole layer network address assigned to each device in the TCP/IP network (IPv4).
0.0.0.0
Subnet mask
Designates the numerals used to define the IP address in a TCP/IP network.
0.0.0.0
Default router
Designates the router’s IP address. The device will send data packet
to another subnet or unknown destination through this router.
0.0.0.0
DHCP response
Designates whether the printer receives DHCP response through broadcast or unicast.
Broadcast
This section explains the Ethernet IPv4 settings. To view such settings:
On the printer web page clickConfigure’ options > Communications>
Ethernet’.
Ethernet settings
Appendix B - Default Settings
Medium settings
This section explains the medium settings of the printer. To view such settings: On the printer web page click ‘Configure’ options > Printing> Media’. Note: If the printer is not connected to a network, you would be required to use SDTs
and configure the medium settings via USB connection.
Appendix B - Default Settings
Setting
Description
Default Value
Medium type
Selects the type of medium to be loaded onto the printer.
Medium with interval
Printing Method
Selects the printing method to be used by the printer.
Thermo-sensitive
Medium margin (X)
Sets the width of the margin from the left edge of the label near the printer head to the edge of the printing area. The unit of measurement is defined based on "Measurement Unit” specification.
0 Medium width
Set the width of the printing area from the margin (X) to that measured by the printer head to the edge of the printing area. The
unit of measurement is defined based on "Measurement Unit”
specification.
812 points
Medium margin (X)
Medium width
Medium Settings
User Instructions for PC42d Desktop Printer 45
Setting
Description
Default Value
Medium length
If the length of the label with intervals or black label exceeds 6
inches (15.54 cm), manual setting of the label’s actual length would
be required when making medium alignment.
1200 points
Editing default value
Check whether the printer is able to print items that are outside the printable area of the label. When the setting is 'disabled', and the printer is unable to print any part of the bar code label because it exceeds the printable area, the printer will return an error. When the setting is 'enabled', the printer will print all bar code labels. However it may also print unreadable, incomplete labels.
Disabled
Start adjustment
Sets the medium length for delivery (positive value) or recover (negative value) before the printer prints the labels. The unit of
measurement is defined based on "Measurement Unit”
specification. Its range is -9999 to +9999.
-148 points
Stop adjustment
Sets the medium length for delivery (positive value) or recover (negative value) after the printer prints the labels. The unit of
measurement is defined based on "Measurement Unit”
specification. Its range is -9999 to +9999.
0 point
Medium alignment mode
Selects the mode used by the printer for aligning medium. If the printer is unable to identify the intervals between the medium or markings, it will use "slow speed" mode.
In the case of small labels with intervals, selection of “fast speed”
mode during alignment of medium will reduce wastage of labels.
Slow speed
Length (slow mode)
If the “medium alignment mode" is set at "slow speed", the printer will in addition to the medium's length, print another 10 mm. The value is for the additional number of medium to be printed. The unit
of measurement is defined based on "Measurement Unit”
specification. Its range is 80 to 3200..
0 point
Medium
length
Medium Settings (continued)
Appendix B - Default Settings
Appendix B - Default Settings
Setting
Description
Default Value
Printer switch
Sets the printer’s operation when it is being switched on:
No operation.  Paper feeding – Label is fed into the printer one at a time.  Paper-feeding test – The printer prints 2 configuration labels to
align medium sensor.
No operation
Close printer cover
Sets the printer’s operation when it is being switched off:
No operation.  Paper feeding – Label is fed into the printer one at a time.  Paper-feeding test – The printer prints 2 configuration labels to
align medium sensor.
No operation
Setting
Description
Default Value
Printing speed
Sets the printer’s label-printing speed. The unit of measurement is defined based on "Measurement Unit” specification.
100
Concentration
Sets the medium’s image darkness. Use "Concentration" specifications to adjust this. The range is 1-100
65
Medium Settings (continued)
Printing quality setting
This section explains printing quality settings. To view such settings: On the printer web page click ‘Configure’ options > Printing> Print Quality’.
Printing quality setting
General system settings
This section explains general system settings. To view such settings:
On the printer web page click ‘Configure’ options > System Settings>
General’.
User Instructions for PC42d Desktop Printer 47
Setting
Description
Default Value
System name
Sets the printer’s network identification name (WINS).
Printer model number and serial number, e.g. PC42-14295B1F48
System location
Sets the printer’s address.
Blank character string
System contact person
Sets the name of the printer’s administrator.
Blank character string
Display language
Sets the language used by the printer when printing the text on test labels.
Simplified Chinese
Display language (Web page)
Sets the language used by the printer when displaying the text on the web page.
Simplified Chinese
Keyboard entry
Selects the language of external keyboard connected to the printer.
US/UK Time
Sets current time.
System time
Command language
Selects the printer’s command language. The printer has to be re-activated after each revision.
Direct Protocol
Measurement unit
Selects the unit of measurement that defines multiple printer specifications.
Point
Zero plus slash
Determines how to print ‘zero’ or display 'zero' on the screen. (0) is disabled, while (Ø) is enabled.
Disable (0)
General system settings
Appendix B - Default Settings
Appendix B - Default Settings
Setting
Description
Default Value
Ethernet
Allows the printer to communicate using Ethernet.
Enable
Setting
Description
Default Value
Web Server
Determines whether or not the printer’s web server is enabled.
Enable
FTP
Determines whether File Transfer Protocol can be used by the printer.
Enable
Net1
Determines whether Telnet and Direct Protocol communication can be used by the printer.
Enable
LPR
Determines whether the printer can carry out Line Printer Daemon (LPD) background process.
Enable
Telnet
Determines whether the printer can use Telnet to communicate with another device.
Enable
Managing I/O settings
This section explains the I/O settings. To check the settings:
On the printer web page click ‘Configure’ options > ‘System Settings’ >
Manage I/O.
Managing I/O settings
Managing services settings
This section lists the system services that you can manage through the printer. For printers installed with Ethernet module, you can only see “Manage Services” in the menu. To view such services:
On the printer web page click ‘Configure’ options > System Settings >
Manage Services.
Managing services settings
User Instructions for PC42d Desktop Printer 49
Setting
Description
Default Value
Primary DNS server
Sets the IP address of the primary server to which the printer sends DNS request. DNS server stores the TCP/IP network’s IP address and routing information.
0.0.0.0
Secondary DNS server
Sets the IP address of the auxiliary server to which the printer sends DNS request. DNS server stores the TCP/IP network’s IP address and routing information.
0.0.0.0
Setting
Description
Default Value
Queue
Selects the manner in which the printer handles multiple Net1 connections.
On
Port numbers
Sets the port number which defines Net1 TCP port. The value’s range is 0 to 65535.
9100
Line break character
Defines the character in the printer’s echo to the main unit to indicate that it has moved to a new line.
CR/LF
DNS network services
This section describes the printer’s DNS settings. To view such settings:
On the printer web page click ‘Configure’ options > Network Settings > DNS
DNS network services settings
Net1 network services
This section describes the printer's Net1 settings. To view these settings: On the printer web page click ‘Configure’ options > Network Settings > Net1.
Net1 network services settings
Appendix B - Default Settings
Appendix B - Default Settings
Setting
Description
Default Value
Primary WINS server
Sets the IP address of the primary server to which the printer sends WINS request. WINS server stores the TCP/IP network’s IP address and routing information.
0.0.0.0
Secondary WINS server
Sets the IP address of the auxiliary server to which the printer sends WINS request. WINS server stores the TCP/IP network’s IP address and routing information.
0.0.0.0
Setting
Description
Default Value
Image cache
This determines whether or not the printer’s web page will display image cache.
Enable
WINS network services
This section describes the printer’s WINS settings. To view such settings:
On the printer web page click ‘Configure’ options > Network Settings > WINS.
WINS network services settings
Web Server network services
This section describes the printer's Web Server settings. To view such settings:
On the printer web page click ‘Configure’ options > Network Settings > Web
Server.
Web Server network services settings
User Instructions for PC42d Desktop Printer 51
Appendix B - Default Settings
C
Using INPrint to print label
This Appendix explains the use of INPrint function to print labels.
Appendix C: Using INPrint to print label
About INPrint page
If Direct Protocol language is used on the printer, the INPrint page will provide template web form to enable the user to print individual labels in a convenient manner, as well as input information in the label’s field.
The printer firmware contains numerous pre-defined label formats. The user can also duplicate its own label format and carry out printing using the web page.
PC42d INPrint web page
Printing INPrint label
If the printer is already connected to Ethernet, the user can enter information through the Web forms in order to print label. The Web forms can be accessed through the printer Web page.
1. Launch a browser on desktop PC;
2. Key in the printer’s IP address at the address toolbar and press ‘Enter’. The
printer's portal will be displayed;
3. Click ‘Login’ to launch the 'Login' page;
4. Enter ‘Username’ and ‘Password’, then click 'Login’ again. The default user
name is ‘itadmin’ and default password is 'pass’;
5. Click INPrint’.
User Instructions for PC42d Desktop Printer 53
Appendix C: Using INPrint to print label
6. Select the Web form to be printed:
If you have already set up your own Web forms, then click 'Customer
Downloaded', then select the web forms from the list;
If you wish to use one of the resident web forms, click Resident', then select
from the list the web form.
7. You can enter the relevant information in the web forms according to your needs;
8. (Optional) To preview label on the screen, click 'Preview.
Illustration of resident return address label
9. To print label, click 'Print’.
Appendix C: Using INPrint to print label
Name of Format
Illustration
203_returnadd_3x1.lbx
203_in_demo_4x6.lbx
INPrint pre-defined label formats
INPrint pre-defined label formats and illustrations
User Instructions for PC42d Desktop Printer 55
Appendix C: Using INPrint to print label
Name of Format
Illustration
203_shipaddr_4x6.lbx
203_packslip_4x6.lbx
INPrint pre-defined label formats and illustrations (continue)
Honeywell Sensing And Productivity Solutions
9680 Old Bailes Road Fort Mill, SC 29707 www.honeywellaidc.com
User Instructions of PC42d Desktop Printer P/N PC42d-SC-UG Rev A
16
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