Hand Held Products, Inc. (“Hand Held Products“) reserves the right to make
changes in specifications and other information contained in this document
without prior notice, and the reader should in all cases consult Hand Held
Products to determine whether any such changes have been made. The
information in this publication does not represent a commitment on the part of
Hand Held Products.
Hand Held Products shall not be liable for technical or editorial errors or
omissions contained herein; nor for incidental or consequential damages
resulting from the furnishing, performance, or use of this material.
This document contains proprietary information which is protected by copyright.
All rights are reserved. No part of this document may be photocopied,
reproduced, or translated into another language without the prior written consent
of Hand Held Products.
Microsoft® Pocket PC 2002, Windows®, Windows NT®, Windows 2000,
Windows ME, Windows XP, ActiveSync®, Outlook®, and the Windows logo are
trademarks or registered trademarks of Microsoft Corporation.
The
Bluetooth
®
word mark and logos are owned by Bluetooth SIG, Inc.
The 2020/3820 system meets or exceeds the requirements of all applicable
standards organizations for safe operation. However, as with any electrical
equipment, the best way to ensure safe operation is to operate them according
to the agency guidelines that follow. Please read these guidelines carefully
before using your 2020/3820 system.
FCC Class B Compliance Statement
This device complies with part 15 of the FCC Rules. Operation is subject to the
following two conditions:
1. This device may not cause harmful interference.
2. This device must accept any interference received, including interference
that may cause undesired operation.
This equipment has been tested and found to comply with the limits for a Class
B digital device pursuant to part 15 of the FCC Rules. These limits are designed
to provide reasonable protection against harmful interference in a residential
installation. This equipment generates, uses, and can radiate radio frequency
energy and, if not installed and used in accordance with the instructions, may
cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If this
equipment does cause harmful interference to radio or television reception,
which can be determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of the following
measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which
the receiver is connected.
• Consult the dealer or an experienced radio or television technician for help.
If necessary, the user should consult the dealer or an experienced radio/
television technician for additional suggestions. The user may find the following
booklet helpful: “Something About Interference.” This is available at FCC local
regional offices. Hand Held Products, Inc. is not responsible for any radio or
television interference caused by unauthorized modifications of this equipment
or the substitution or attachment of connecting cables and equipment other than
those specified by Hand Held Products, Inc. The correction is the responsibility
of the user. Use only shielded data cables with this system.
Caution: Any changes or modifications made to this equipment not expressly
approved by Hand Held Products, Inc. may void the FCC authorization to
operate this equipment.
This device and its antenna must not be co-located or operating in
conjunction with any other antenna or transmitter. To maintain
!
compliance with FCC RF exposure guidelines, use only the
accessories specified by the manufacturer.
Agency Compliance Statements
This device meets or exceeds the requirements of all applicable standards organizations for safe operation. However, as with any electrical equipment, the best way to
ensure safe operation is to operate them according to the agency guidelines that follow.
Please read these guidelines carefully before using your device.
Regulatory and Safety Approvals
USA:
Canada:
Regulatory Approvals for Bluetooth Radio Devices
RF devices are designed to comply with the most current applicable standards on safe
levels of RF energy developed by the Institute of Electrical and Electronics Engineers
(IEEE) and the American National Standards Institute (ANSI) and have been recommended for adoption by the Federal Communications Commission (FCC).
USA:
Canada:
Canadian Compliance
This Class B digital apparatus complies with Canadian ICES-003. Operation is
subject to the following conditions:
1. This device may not cause harmful interference.
2. This device must accept any interference received, including interference
that may cause undesired operation.
FCC Part 15, Class B
ICES-003
RF Approvals
FCC Part 15.247
RSS 210
3. To prevent radio interference to the licensed service, this device is intended
to be operated indoors and away from windows to provide maximum
shielding. Equipment (or its transmit antenna) that is installed outdoors is
subject to licensing.
Conformité à la règlementation canadienne
Cet appareil numérique de la Classe B est conforme à la norme ICES-003 du
Canada. Son fonctionnement est assujetti aux conditions suivantes :
1. Cet appareil ne doit pas causer de brouillage préjudiciable.
2. Cet appareil doit pouvoir accepter tout brouillage reçu, y compris le
brouillage pouvant causer un fonctionnement indésirable.
3. Pour éviter toute interférence radio avec le service concédé, cet appareil
doit être utilisé en intérieur et à l'écart des fenêtres pour pouvoir fournir une
protection maximale.L’équipement (ou son antenne de transmission)
installé à l’extérieur est soumis à licence.
CE Compliance
The CE mark on the product indicates that the system has been tested
to and conforms with the provisions noted within the 89/336/EEC
Electromagnetic Compatibility Directive and the 73/23/EEC Low
Voltage Directive.
For CE-related inquiries, please contact:
Hand Held Products
Nijverheidsweg 9-13
5627 BT Eindhoven
The Netherlands
Hand Held Products shall not be liable for use of our product with equipment
(i.e., power supplies, personal computers, etc.) that is not CE marked and does
not comply with the Low Voltage Directive.
European Regulatory and Safety Approvals
EN 55022 (CISPR 22) Class B
EN60950
EN60825-1
EN55024:1998
This product is marked with in accordance with the Class II product
requirements specified in the R&TTE Directive, 1999/5/EC. The equipment is
intended for use throughout the European Community.
Bluetooth Qualified Product
Bluetooth Qualified Body approved as a Bluetooth Class II radio.
Bluetooth Radio Device R&TTE Compliance
This device is in conformity with all essential requirements of the R&TTE
Directive (1999/5/EC). This equipment has been assessed to the following
standards:
EN 300 328-2:2000
EN 301 489-1 (2002-08)
EN 301 489-17 (2002-08)
EN 60950:2000
This product is marked with in accordance with the product
requirements specified in the R&TTE Directive, 1999/5/EC.
The equipment is intended for use throughout the European Community.
CAUTION: RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN
INCORRECT TYPE. The battery should be disposed of by a qualified
!
recycler or hazardous materials handler. Do not incinerate the battery or
dispose of the battery with general waste materials.
NOTE: Any modifications to this device not expressly approved by Hand Held
Products may void your authority to operate it.
Patents
Please refer to product packaging for patent information.
LED Safety Statement
This device has been tested in accordance with IEC60825-1 LED safety, and
has been certified to be under the limits of a Class 1 LED device.
GS Mark
If your product is marked with the GS symbol, then the product has
been issued a GS certificate.
UL and cUL Statement
UL and cUL listed: UL60950-1 and CSA C22.2 No.60950-1-03.
C-Tick Statement
Conforms to AS/NZS 3548. C-Tick number: N10410.
Mexico
Solids and Water Protection
The 3820 has a rating of IP41, immunity of foreign particles and dripping water.
Required Safety Label Locations
Scanner
Compliance
Label
locations
Item Number,
Serial Number
and Revision
Information
location
Base
Compliance
Label
locations
Item Number,
Serial Number
and Revision
Information
location
Table of Contents
Chapter 1 - Getting Started
About This Manual ............................................................... 1-1
Unpacking the System .......................................................... 1-2
The 3820 cordless image scanning system consists of one 2020 base and one
3820 Cordless Linear Image Scanner. Up to seven image scanners may be
linked to one base. The 3820 marks a new performance level for hand held
image scanners. The 3820 is powered by Hand Held Products Adaptus
Imaging Technology 5.0. The performance of Adaptus technology delivers
aggressive read rates and depths of field on 1D codes.
Designed for today’s demanding retail and commercial environments, the 3820
offers a superior reading range, durability, and the ability to read poor quality
barcodes. Linear imaging technology is defined by a bright and sharply focused
aiming line, high resolution imaging, and fast reading speed. The 3820 is
comfortable to hold, easy to use, rugged, and excellent for retail applications, as
well as for all general scanning applications.
The cordless system is an economical, durable solution for a wide variety of
portable data collection applications. The cordless system features:
• a tough, ergonomic thermoplastic housing for comfort and durability.
• an advanced two-way spread-spectrum radio, Bluetooth
technology
• a wide range of interfaces: keyboard wedge, wand emulation, RS-232
terminals, USB, and legacy decoders.
• visible and audible feedback for confirmation of a successful decode.
• a rechargeable battery designed to operate through a whole work day.
The cordless system can be programmed for many communication parameters
and input/output protocols compatible to the host, as well as advanced data
editing and formatting.
®
wireless
TM
About This Manual
This manual contains information to help you set up, operate, and program the
cordless system. Product specifications, connector pinouts, a troubleshooting
guide, and customer support information are also provided.
Hand Held Products barcode image scanners are factory programmed for the
most common terminal and communications settings. If you need to change
these settings, programming is accomplished by scanning the barcodes in this
guide.
An asterisk (*) next to an option indicates the default setting.
This section contains the following information:
• Unpacking the System
• Cordless System Main Components
• Battery and Charging Information
• Linking the Image Scanner to the Base
• Beeper and LED Sequences and Their Meaning
• Basic Operation of the Cordless System
2020/3820 User’s Guide1 - 1
• Communication Between the Cordless System and the Host
• Connection of the Base to an Interface
Unpacking the System
After you open the shipping carton containing the product, take the following
steps:
• Check to make sure everything you ordered is present.
• Save the shipping container for later storage or shipping.
• Check for damage during shipment. Report damage immediately to the
carrier who delivered the carton.
Models
ModelsDescription
2020-5BECordless Base that supports the following interfaces:
Keyboard wedge, TTL level 232, TTL level 232 serial
wedge, IBM 4683, wand emulation, USB keyboard, USB
HID, USB retail (IBM SurePOS)
2020-CBECharge-Only Base
3820SR0C0BECordless Linear Image Scanner
1 - 22020/3820 User’s Guide
Cordless System: Main Components
Battery Contained in Handle
About the Battery
Use only the Li-ion battery packs provided by Hand Held Products. The
use of any battery pack not sold by Hand Held Products will void your
!
warranty and may result in damage to your unit.
Power is supplied to the cordless image scanner by a rechargeable battery that
is integrated in the image scanner handle. Each image scanner is shipped with
a battery.
(See Product Specifications
beginning on page 11-1
.)
Charging Information
The battery is designed to charge while the image scanner is positioned in the
cordless base unit. Refer to "2020 LED Sequences and Their Meaning" on
page 1-15 for an interpretation of the Charge Status indicators.
• Place the image scanner in the base that is connected to an appropriate
power supply.
2020/3820 User’s Guide1 - 3
Battery Recommendations
• Batteries are shipped approximately 30% to 60% charged and should be fully
charged for maximum charge capacity.
• The battery is a lithium ion cell and can be used without a full charge, as well
as can be charged without fully discharging, without impacting the battery life.
There is no need to perform any charge/discharge conditioning on this cell
type battery.
• Do not disassemble the battery. There are no user-serviceable parts in the
battery.
• Keep the base connected to power when the host is not in use.
• Replace a defective battery immediately since it could damage the 3820.
• Don’t short-circuit a battery or throw it into a fire. It can explode and cause
severe personal injury.
• Although your battery can be recharged many times, it will eventually be
depleted. Replace it after the battery is unable to hold an adequate charge.
• If you are not sure if the battery or charger is working properly, send it to Hand
Held Products or an authorized Hand Held Products, Inc. service center for
inspection.
Proper Disposal of the Battery
When the battery has reached the end of its useful life, the
battery should be disposed of by a qualified recycler or
hazardous materials handler. Do not incinerate the battery or
dispose of the battery with general waste materials. You may
send batteries to Hand Held Products (postage paid). The
shipper is responsible for complying with all federal, state, and
local laws and regulations related to the packing, labeling,
Product Service Department (see 13-1) for recycling or disposal information.
Since you may find that your cost of returning the batteries significant, it may be
more cost effective to locate a local recycle/disposal company.
manifesting, and shipping of spent batteries. Contact the
1 - 42020/3820 User’s Guide
Base Charge Mode
In order for the battery to be charged, there must be enough voltage for the
circuitry to work. There are three conditions during which power can be supplied
to the base:
Condition 1:9VDC power supply connected to the barrel connector
Condition 2:12VDC host power source only
Condition 3:5VDC host power source only
The chart below describes each selection by condition.
Condition 1Condition 2Condition 3
AutomaticFast ChargeSlow ChargeNo Charge
Full Charge RateFast ChargeFast ChargeNo Charge
Using a slow charge rate draws less current (power) from the input power source
when the battery is mostly discharged.
Scan the appropriate barcode for your application.
* Automatic
Default = Automatic
.
Full Charge Rate
Low Charge Rate
Battery Charge Off
2020/3820 User’s Guide1 - 5
Linking Image Scanner to Base
When newly shipped or defaulted to factory settings, the base and image
scanner are not linked. Once the image scanner is placed into the base, the
software automatically links the image scanner and the base. If the image
scanner and base have previously been linked, you do not receive any feedback.
If this is the first time that the image scanner and base are linked, both devices
emit a short chirp when their radios link. At this point, you are set to one image
scanner to one base.
3820 Image Scanner
Green LED
Red LED
1. Provide power to the base.
2. Place the 3820 into the base. The image scanner and base link.
3. To determine if your cordless system is set up correctly, scan one of the
sample barcodes in the back of this manual. If the image scanner provides a
single good read beep and the green LED lights, the image scanner has
successfully linked to the base. If you receive a triple error beep and the red
LED lights, the image scanner has not linked to the base.
2020 Cordless Base
Image Scanner Modes
The 3820 is capable of working in single image scanner mode, multiple image
scanner mode, or with Bluetooth devices, other than the 2020 base.
Unlinking the Image Scanner
If the base has an image scanner linked to it, that image scanner must be
unlinked before a new image scanner can be linked. Once the previous image
scanner is unlinked, it will no longer communicate with the base. To unlink an
image scanner from the base, scan the Unlink Image Scanner barcode below.
Unlink Image Scanner
1 - 62020/3820 User’s Guide
Single Image Scanner Operation
There are two link modes to accommodate different applications: Locked Link
Mode and Open Link Mode. Scan the appropriate barcodes included in the Open
Link and Locked Link Mode explanations that follow to switch from one mode to
another.
Locked Link Mode - Single Image Scanner
If you link an image scanner to a base using the Locked Link Mode, other image
scanners are blocked from being linked if they are inadvertently placed into the
base. If you do place a different image scanner into the base, it will charge the
image scanner, but the image scanner will not be linked.
To use a different image scanner, you need to unlink the original image scanner
by scanning the Unlink Image Scanner barcode. (See "Image Scanner
Modes" on page 1-6.)
Open Link Mode - Single Image Scanner
When newly shipped or defaulted to factory settings, the base and image
scanner are not linked. By placing an image scanner into the base, they
establish a link. Placing a different image scanner into the base establishes a
new link and the old image scanner is unlinked. Each time an image scanner is
placed into the base, it becomes the linked image scanner; the old image
scanner is unlinked.
Default = Locked Link Mode
* Locked Link Mode
(Single Image Scanner)
.
Open Link Mode
(Single Image Scanner)
Override Locked Image Scanner
If you need to replace a broken or lost image scanner that is linked to a base,
scan the Override Locked Image Scanner barcode below with a new image
scanner and place that image scanner in the base. The locked link will be
overridden; the broken or lost image scanner’s link with the base will be removed,
and the new image scanner will be linked.
Override Locked Image Scanner
(Single Image Scanner)
2020/3820 User’s Guide1 - 7
Multiple Image Scanner Operation
To put the image scanner in multiple image scanner mode, scan the barcode
below. Once you scan this barcode, the image scanner is unlinked from the base
and must be placed into the base to re-link.
Multiple Image Scanner Operation
Note: Multiple Image Scanner Operation Mode allows you to link up to 7 image
scanners to one base. You cannot join an eighth image scanner until you
unlink one of the 7 image scanners or take an image scanner out of range.
Image Scanner Name
You are able to assign a name to each image scanner you are using. It will be
helpful to name the image scanners if you have multiple image scanners linked
to one base so that you will be able to control the image scanner receiving
imaging commands sent from the base. The default name for an 3820 is “3820”.
If you have more than one 3820 linked to a base, the first image scanner that is
linked to the base receives commands addressed using this name.
Changing Image Scanner Name - Serially
If you wish to change the name, you may change it via a serial command (refer
to "Menu Command Syntax" on page 10-1) or via a barcode command. To
change the name serially, unlink all except one of the 3820s from the base. Send
“:3820:BT_NAM
wish to change the name of additional 3820s, re-link them one at a time and
repeat the “:3820:BT_NAM
name
.”, where
name.”
name
is the new image scanner name. If you
command for each image scanner.
1 - 82020/3820 User’s Guide
Changing Image Scanner Name - via Barcodes
If you wanted to set up your image scanners with names 0001-0007, you may
scan the barcodes below.
wait for the image scanner to re-link to the base before scanning the next
barcode to name the next image scanner.
0001
0003
0005
0007
Scan the Reset barcode after each name change and
0002
0002
0004
0006
Reset
Alternatively, you may change the name with a barcode command if you cannot
send serial commands to the base. One way to do this is to scan the barcode
below and scan a number for the image scanner name. For example, if you had
7 image scanners to one base, scan the barcode below with the first image
scanner, scan the 1 barcode on the Programming Chart inside the back cover
of this manual and scan Save. Then scan the Reset barcode and wait for the
image scanner to re-link to the base before scanning the next barcode. Repeat
that process for image scanner number 2, 3, 4 etc.
Image Scanner Name
If you want to assign an alphabetic name to the image scanner, create a Code
128 barcode containing “~BT_NAM
(hexidecimal 83), where
barcode (page 1-9 or on the Programming Chart inside the back cover of this
manual). You may use Barcode Builder, which is included with Quick*View. You
may download Quick*View from the Hand Held Products, Inc. website:
www.handheld.com
name
.
name
is the new image scanner name. Scan the Reset
.” followed by a FNC3 character
2020/3820 User’s Guide1 - 9
Image Scanner Report
Scan the barcode below to generate a report for the connected image scanners.
The report indicates the port, work group, image scanner name, and address.
Image Scanner Report
Application Work Groups
Your cordless system can have up to seven image scanners linked to one base.
You can also have up to seven work groups. If you want to have all of the image
scanners’ settings programmed alike, you don’t need to use more than one work
group. If you want each image scanner to have unique settings (e.g., beeper
volume, prefix/suffix, data formatter), then you may program each image scanner
to its own unique work group and may program each image scanner
independently. Visual XPress (page 9-1) makes it easy for you to program your
system for use with multiple image scanners and multiple work groups.
The image scanner keeps a copy of the menu settings it is using. Whenever the
image scanner is connected or reconnected to a base, the image scanner is
updated with the latest settings from the base for its work group. The image
scanner also receives menu setting changes processed by the base. If an image
scanner is removed from one base and placed into another base, it will be
updated with the new base settings for whatever work group that the image
scanner was previously assigned. For example, if the image scanner was in
work group 1 linked to the first base, it will be placed in work group 1 in the
second base with the associated settings.
1 - 102020/3820 User’s Guide
Application Work Group Selection
This programming selection allows you to assign an image scanner to a work
group by scanning the barcode below. You may then program the settings (e.g.,
beeper volume, prefix/suffix, data formatter) that your application requires.
* Group 0
Group 1
Group 2
Group 3
Group 4
Group 5
Group 6
2020/3820 User’s Guide1 - 11
Resetting the Standard Product Default Settings:
Current Application Work Group
If you aren’t sure what programming options are in your image scanner, or you’ve
changed some options and want the standard product default settings restored,
scan the
barcode below.
The Menu Commands starting on page 10-6 list the factory default settings for
each of the commands (indicated by an asterisk (*) on the programming pages).
Note: Scanning this barcode also causes both the image scanner and the base
Note: If your image scanner is in multiple image scanner mode and you scan
Standard Product Default Settings: Current Application Group
to perform a reset and become unlinked. Refer to "Linking Image
Scanner to Base" on page 1-6 for additional information.
Standard Product Default Settings:
Current Application Group
either the current or all application group default barcode, you will hear up
to 30 seconds of beeping while all image scanners are re-linked from the
base and the settings are defaulted to * settings. The default interface is
keyboard wedge and the default image scanner mode is single image
scanner locked link mode.
Resetting the Standard Product Default Settings:
All Application Work Groups
The following barcode defaults all of the work groups to the factory settings.
Standard Product Default Settings:
All Application Groups
The Menu Commands starting on page 10-6 list the standard product default
settings for each of the commands (indicated by an asterisk (*) on the
programming pages).
1 - 122020/3820 User’s Guide
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