Hewlett Packard M2U85B User Manual

HP ENVY 5000 All-in-One series

Table of contents

1 How do I? ...................................................................................................................................................... 1

2 Get started .................................................................................................................................................... 2

Accessibility ............................................................................................................................................................ 2

HP EcoSolutions (HP and the Environment) .......................................................................................................... 2

Printer parts ........................................................................................................................................................... 5

Control panel and status lights ............................................................................................................................. 6

Paper basics ........................................................................................................................................................... 8

Load media .......................................................................................................................................................... 10

Load original ........................................................................................................................................................ 14

Update the printer ............................................................................................................................................... 15

Open the HP printer software (Windows) ............................................................................................................ 15

Use the HP Smart app to print, scan, and troubleshoot from an iOS, Android, or Windows 10 device ............. 16

Turn the printer o .............................................................................................................................................. 16

3 Print ........................................................................................................................................................... 18

Print using the HP Smart app .............................................................................................................................. 18

Print documents using HP printer software ........................................................................................................ 19

Print photos using HP printer software ............................................................................................................... 20

Print on envelopes ............................................................................................................................................... 21

Print on both sides (duplexing) ........................................................................................................................... 22

Print from apps on mobile devices ...................................................................................................................... 22

Print using the maximum dpi .............................................................................................................................. 23

Tips for successful printing ................................................................................................................................. 24

4 Copy and scan .............................................................................................................................................. 27

Copy ..................................................................................................................................................................... 27

Scan ...................................................................................................................................................................... 27

Tips for copy and scan success ............................................................................................................................ 33

5 Web Services ............................................................................................................................................... 34

What are Web Services? ....................................................................................................................................... 34

Set up Web Services ............................................................................................................................................. 34

Print with HP ePrint ............................................................................................................................................. 35

Remove Web Services .......................................................................................................................................... 36

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6 Work with cartridges ................................................................................................................................... 37

Information on cartridges and the printhead ..................................................................................................... 37

Check the estimated ink levels ............................................................................................................................ 37

Replace the cartridges ......................................................................................................................................... 38

Order cartridges ................................................................................................................................................... 40

Use single-cartridge mode .................................................................................................................................. 40

Store printing supplies ........................................................................................................................................ 41

Cartridge warranty information .......................................................................................................................... 41

7 Network setup ............................................................................................................................................. 42

Set up the printer for wireless communication ................................................................................................... 42

Change network settings ..................................................................................................................................... 45

Use Wi-Fi Direct .................................................................................................................................................... 46

8 Printer management tools ........................................................................................................................... 50

The HP Smart app ................................................................................................................................................ 50

Toolbox (Windows) .............................................................................................................................................. 50

HP Utility (OS X and macOS) ................................................................................................................................ 50

Embedded web server ......................................................................................................................................... 51

9 Solve a problem ........................................................................................................................................... 54

Jams and paper-feed issues ................................................................................................................................ 54

Ink cartridge issues .............................................................................................................................................. 59

Printing issues ..................................................................................................................................................... 60

Copy issues .......................................................................................................................................................... 69

Scan issues ........................................................................................................................................................... 69

Network and connection issues .......................................................................................................................... 69

Printer hardware issues ....................................................................................................................................... 71

Get help from the printer control panel .............................................................................................................. 71

Get help from the HP Smart app ......................................................................................................................... 71

Understand printer reports ................................................................................................................................. 72

Solve problems using Web Services .................................................................................................................... 73

Maintain the printer ............................................................................................................................................. 73

Restore original factory defaults and settings ................................................................................................... 75

HP support ........................................................................................................................................................... 75

Appendix A Technical information ................................................................................................................... 77

HP Company notices ............................................................................................................................................ 77

Specications ....................................................................................................................................................... 77

Regulatory notices ............................................................................................................................................... 79

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Environmental product stewardship program .................................................................................................... 87

Index ........................................................................................................................................................... 100

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vi ENWW

1 How do I?

Learn how to use your HP ENVY 5000 series

● Get started on page 2

● Print on page 18

● Copy and scan on page 27

● Web Services on page 34

● Work with cartridges on page 37

● Network setup on page 42

● Solve a problem on page 54

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2 Get started

This section contains the following topics:

●

Accessibility

●

HP EcoSolutions (HP and the Environment)

●

Printer parts

●

Control panel and status lights

●

Paper basics

●

Load media

●

Load original

●

Update the printer

●

Open the HP printer software (Windows)

●

Use the HP Smart app to print, scan, and troubleshoot from an iOS, Android, or Windows 10 device

●

Turn the printer o

Accessibility

The printer provides a number of features that make it accessible for people with disabilities.

Visual

The HP software provided with the printer is accessible for users with visual impairments or low vision by using your operating system's accessibility options and features. The software also supports most assistive technology such as screen readers, Braille readers, and voice-to-text applications. For users who are color blind, colored buttons and tabs used in the HP software have simple text or icon labels that convey the appropriate action.

Mobility

For users with mobility impairments, the HP software functions can be executed through keyboard commands. The HP software also supports Windows accessibility options such as StickyKeys, ToggleKeys, FilterKeys, and MouseKeys. The printer doors, buttons, paper trays, and paper-width guides can be operated by users with limited strength and reach.

Support

For more information about accessibility solutions for HP products, visit the HP Accessibility and Aging website (www.hp.com/accessibility).

For accessibility information for OS X and macOS, visit the Apple website at www.apple.com/accessibility.

HP EcoSolutions (HP and the Environment)

HP is committed to helping you optimize your environmental footprint and empowering you to print responsibly—at home or in the oice.

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For more detailed information about environmental guidelines that HP follows during the manufacturing process, see Environmental product stewardship program on page 87. For more information about HP's environmental initiatives, visit www.hp.com/ecosolutions.

●

Manage power

●

Quiet Mode

●

Optimize Printing Supplies

Manage power

Use Sleep Mode and Auto-o to conserve electricity.

Sleep mode

Power usage is reduced while in Sleep mode. After initial setup of printer, the printer will enter Sleep mode after ve minutes of inactivity.

Use the following instructions to change the period of inactivity before the printer sleeps.

1. On the printer control panel display, from the Home screen, swipe left to see ( Setup ), and then

touch ( Setup ).

NOTE: If you do not see the Home screen, touch (Home).

Auto- o

2. Touch Power Management, touch Sleep, and then touch the desired option.

This feature turns the printer o after 2 hours of inactivity to help reduce energy use. Auto-O turns the printer o completely, so you must use the Power button to turn the printer back on.

If your printer supports this energy saving feature, Auto-O is automatically enabled or disabled depending on printer capabilities and connection options. Even when Auto-O is disabled, the printer enters Sleep mode after 5 minutes of inactivity to help reduce energy use.

● Auto-O is enabled when the printer is turned on, if the printer does not have network, fax or Wi-Fi

Direct capability, or is not using these capabilities.

● Auto-O is disabled when a printer’s wireless or Wi-Fi Direct capability is turned on or when a printer

with fax, USB, or Ethernet network capability establishes a fax, USB, or Ethernet network connection.

TIP: To conserve battery power, you can enable Auto-O, even when the printer is connected or

wireless is turned on.

CAUTION: Always turn the printer o properly, using (the Power button) located on the front left side of

the printer.

If you improperly turn the printer o, the print carriage might not return to the correct position, causing problems with the cartridges and print quality issues.

Quiet Mode

Quiet Mode slows down printing to reduce overall noise without aecting print quality. It only works when printing on plain paper. Additionally, Quiet Mode is disabled if you are printing using the best or presentation print quality. To reduce printing noise, turn on Quiet Mode. To print at normal speed, turn Quiet Mode o. Quiet Mode is o by default.

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NOTE: Quiet Mode does not work if you print photos or envelopes.

To turn Quiet Mode on or o from the printer control panel

1. From the Home screen, touch ( Setup ).

2. Touch the toggle button next to Quiet Mode to turn it on or o.

To turn Quiet Mode on or o from the printer software (Windows)

1. Open the HP printer software. For more information, see Open the HP printer software (Windows)

on page 15.

2. Click Quiet Mode .

3. Select On or O .

4. Click Save Setting.

To turn Quiet Mode on or o from the printer software (OS X and macOS)

1. Open HP Utility. For more information, see HP Utility (OS X and macOS) on page 50.

2. Select the printer.

3. Click Quiet Mode .

4. Select On or O .

5. Click Apply Now.

To turn Quiet Mode on or o from the Embedded Web Server (EWS)

1. Open the EWS. For more information, see Open the embedded web server on page 51.

2. Click the Settings tab.

3. In the Preferences section, select Quiet Mode , and then select On or O .

4. Click Apply.

To turn on Quiet Mode while the printer is printing

▲ On the printer control panel display, from the printing screen, touch (Quiet Mode) to turn on Quiet

Mode.

NOTE: Quiet Mode is turned on only after the current page is printed and is only used for the current print

job.

Optimize Printing Supplies

To optimize printing supplies such as ink and paper, try the following:

● Recycle used original HP ink cartridges through HP Planet Partners. For more information, visit

www.hp.com/recycle.

● Optimize paper usage by printing on both sides of the paper.

● Change the print quality in the printer driver to a draft setting. The draft setting uses less ink.

● Do not clean the printhead unnecessarily. Doing so wastes ink and shortens the life of the cartridges.

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Printer parts

Front view

Figure 2-1 Front and top views of HP ENVY 5000 All-in-One series

Feature Description

1 Lid

2 Lid-backing

3 Scanner glass

4 Cartridge access door

5 Paper path cover

6 Ink cartridges

7 On button (also referred to as the Power button)

8 Front panel

9 Printer display

10 Output tray extender (also referred to as the tray extender)

11 Paper-width guides

12 Paper tray

13 Paper tray door

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Back view

Figure 2-2 Rear view of HP ENVY 5000 All-in-One series

Feature Description

1 Power connection. Use only the power cord supplied by HP.

2 Rear USB port

Control panel and status lights

Overview of buttons and lights

The following diagram and related table provides a quick reference to the printer control panel features.

Label Name and Description

1 Power button: Turns the printer on or o.

2 Back button: Returns to the previous screen.

3 Help button: Opens the Help menu for the current operation.

4 Home button: Returns to the Home screen, the screen that is displayed when you rst turn on the printer.

5 Control panel display: Touch the screen to select menu options, or scroll through the menu items.

6 Wireless light: Indicates the status of the printer wireless connection.

● Solid blue light indicates that wireless connection has been established and you can print.

● Slow blinking light indicates that wireless is on, but the printer is not connected to a network. Make sure your printer is

within the range of wireless signal.

● Fast blinking light indicates wireless error. Refer to the message on the printer display.

● If wireless is turned o, the wireless light is o and the display screen shows Wireless O.

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Control panel display icons

Icon Purpose

Copy : Opens the Copy menu where you can select a copy type or change the copy settings.

Scan : Opens the Scan menu where you can select a destination for your scan.

Setup : Opens the Setup menu where you can change preferences and use tools to perform maintenance

functions.

Help : Opens the Help menu where you can view How To videos, printer feature information, and tips.

HP ePrint icon: Opens the Web Services Summary menu, where you can check HP ePrint status details, change HP ePrint settings, or print an Info page.

Wi-Fi Direct icon: Opens the Wi-Fi Direct menu where you can turn on Wi-Fi Direct, turn o Wi-Fi Direct, and display the Wi-Fi Direct name and password.

Wireless icon: Opens the Wireless Summary menu where you can check wireless status and change wireless settings. You can also print a wireless test report, helping diagnose network connection issues.

Ink icon: Shows estimated ink levels by cartridge. Displays a warning symbol if the ink level is less than the minimum expected ink level.

NOTE: Ink level warnings and indicators provide estimates for planning purposes only. When an indicator shows

low-ink levels, consider having a replacement ink cartridge available to avoid possible printing delays. You do not need to replace ink cartridges until print quality becomes unacceptable.

Change printer settings

Use the control panel to change the printer function and settings, print reports, or get help for the printer.

TIP: If the printer is connected to a computer, you can also change the printer settings using the printer

management tools in computer.

For more information about these tools, see Printer management tools on page 50.

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To change settings for a function

The Home screen of the control panel display shows the available functions for the printer.

1. From the control panel display, on the Home screen, touch the icon of the function that you want to

change settings for.

2. After selecting a function, touch ( Settings ), scroll through the available settings, and then touch

the setting you want to change.

3. Follow the prompts on the control panel display to change the settings.

TIP: Touch (Home) to return to the Home screen.

To change the printer settings

To change the printer settings or print reports, use the options available on the Setup menu.

1. From the control panel display, on the Home screen, swipe left to see ( Setup ), and then touch

( Setup ).

2. Swipe up and down the screen to see the available options.

3. Touch the option that you want to change settings for.

TIP: Touch (Home) to return to the Home screen.

Paper basics

The printer is designed to work well with most types of oice paper. It is best to test a variety of print paper types before buying large quantities. Use HP paper for optimum print quality. Visit the HP website at

www.hp.com for more information about HP paper.

HP recommends plain papers with the ColorLok logo for printing everyday documents. All papers with the ColorLok logo are independently tested to meet high standards of reliability and print quality, and produce documents with crisp, vivid color, bolder blacks, and that dry faster than ordinary plain papers. Look for papers with the ColorLok logo in a variety of weights and sizes from major paper manufacturers.

This section contains the following topics:

●

Recommended papers for printing

●

Order HP paper supplies

●

Tips for selecting and using paper

Order HP paper supplies

The printer is designed to work well with most types of oice paper. Use HP paper for optimum print quality.

To order HP papers and other supplies, go to www.hp.com . At this time, some portions of the HP website are available in English only.

HP recommends plain papers with the ColorLok logo for printing and copying of everyday documents. All papers with the ColorLok logo are independently tested to meet high standards of reliability and print quality, and produce documents with crisp, vivid color, bolder blacks and shorter dry-time than ordinary plain papers. Look for papers with the ColorLok logo in a variety of weights and sizes from major paper manufacturers.

Tips for selecting and using paper

For the best results, observe the following guidelines.

● Load only one type of paper at a time into the paper or photo tray.

● When loading the tray, make sure the paper is loaded correctly.

● Do not overload the tray.

● To prevent jams, poor print quality, and other printing problems, avoid loading the following paper in the

tray:

● Multipart forms

● Media that is damaged, curled, or wrinkled

● Media with cutouts or perforations

● Media that is heavily textured, embossed, or does not accept ink well

● Media that is too lightweight or stretches easily

● Media that contains staples or clips

Load media

Select a paper size to continue.

To load small-size paper

1. Open the paper tray door.

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2. Pull the paper tray out.

3. Load paper.

● Remove all paper from the paper tray, and then load the photo paper print side facing down and HP

logos facing up.

● Slide the photo paper forward until it stops.

● Slide the paper-width guides rmly against the edge of the photo paper.

4. Push the paper tray back into the printer and close the paper tray door.

5. Pull out the tray extender manually.

6. Change or retain the paper settings on the printer display.

To load full-size paper

1. Open the paper tray door.

ENWW Load media 11

2. Pull the paper tray out and slide the paper-width guides outward.

3. Load paper.

● Insert a stack of paper into the paper tray with the short edge forward and the print side down.

● Slide the paper forward until it stops.

● Slide the paper-width guides inward until they stop at the edges of the paper.

4. Push the paper tray back in and close the paper tray door.

12 Chapter 2 Get started ENWW

5. Pull out the tray extender manually.

6. Change or retain the paper settings on the printer display.

To load envelopes

1. Open the paper tray door.

2. Pull out the paper tray, slide the paper-width guides outward, and then remove any previously loaded

media.

3. Load envelopes

● Insert one or more envelopes in the center of the paper tray. The print side should face down. Load

envelopes according to the graphic.

● Slide a stack of envelopes inward until it stops.

● Slide the paper-width guides inward against the stack of envelopes until they stop.

4. Push the paper tray back in and close the paper tray door.

ENWW Load media 13

5. Pull out the tray extender manually.

6. Select the loaded envelope type in the Paper Size menu on the printer display.

Load original

To load original on the scanner glass

1. Lift the scanner lid.

2. Load the original print side down on the right front corner of the glass.

3. Close the scanner lid.

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Update the printer

By default, if the printer is connected to a network and Web Services has been enabled, the printer automatically checks for updates.

To update the printer using the printer control panel

1. On the printer control panel display, from the Home screen, swipe left to see ( Setup ) and touch

( Setup ).

2. Touch Tools.

3. Touch Update the Printer.

4. Touch Check Now.

To enable the printer to automatically check for updates

1. On the printer control panel display, from the Home screen, swipe left to see ( Setup ) and touch

( Setup ).

2. Touch Tools.

3. Touch Update the Printer.

4. Touch Printer Update Options.

5. Touch Install Automatically (recommended) or Alert When Available.

To update the printer using the embedded web server

1. Open the EWS.

For more information, see Embedded web server on page 51.

2. Click the Tools tab.

3. In the Printer Updates section, click Firmware Updates, and then follow the onscreen instructions.

NOTE: If a printer update is available, the printer downloads and installs the update, and then restarts.

NOTE: If prompted for proxy settings and if your network uses proxy settings, follow the onscreen

instructions to set up a proxy server. If you do not have the details, contact your network administrator or the person who set up the network.

Open the HP printer software (Windows)

You can use the HP printer software to congure the printer settings, check estimated ink levels, order printing supplies, maintain the printer, resolve printing issues, and more. More information about the available printer software options is provided throughout this guide.

After installing the HP printer software, depending on your operating system, do one of the following:

NOTE: If you are using the HP Smart app instead of the printer software, see Use the HP Smart app to print,

scan, and troubleshoot from an iOS, Android, or Windows 10 device on page 16

ENWW Update the printer 15

● Windows 10: From the computer desktop, click Start, select HP from the app list, and then select the

icon with the printer name.

● Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the printer

name.

● Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then select

the printer name.

● Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All

Programs, click HP, click the folder for the printer, and then select the icon with the printer name.

Use the HP Smart app to print, scan, and troubleshoot from an iOS, Android, or Windows 10 device

HP Smart (formerly known as HP All-in-One Printer Remote) helps you to set up, scan, print, share, and manage your HP printer. You can share documents and images through email, text messages, and popular cloud and social media services (such as iCloud, Google Drive, Dropbox, and Facebook). You can also set up new HP printers, as well as monitor and order supplies.

NOTE: The HP Smart app might not be available in all languages. Some features might not be available with

all printer models.

To install the HP Smart app

▲ The HP Smart app is supported on iOS, Android, and Windows 10 devices. To install the app on your

device, go to 123.hp.com and follow the onscreen instructions to access your device’s app store.

To open the HP Smart app on a Windows 10 computer

▲ After installing the HP Smart app, from the device desktop, click Start, and then select HP Smart from

the app list.

Connect to your printer

▲ Make sure that the printer is turned on and is connected to the same network as your device. Then HP

Smart will automatically detect the printer.

Get more information about the HP Smart app

For basic instructions on how to print, scan, and troubleshoot using HP Smart, see Print using the HP Smart

app on page 18, Scan using the HP Smart app on page 28 and Get help from the HP Smart app on page 71.

For more information about using HP Smart for printing, scanning, accessing printer features, and troubleshooting issues, go to:

● iOS/Android: www.hp.com/go/hpsmart-help

● Windows: www.hp.com/go/hpsmartwin-help

Turn the printer o

Press (the Power button) to turn o the printer. Wait until the power light turns o before unplugging the

power cord or turning

16 Chapter 2 Get started ENWW

o a power strip.

CAUTION: If you incorrectly turn the printer o, the print carriage might not return to the correct position,

causing problems with the cartridges and print quality issues.

ENWW Turn the printer o 17

3 Print

Most print settings are automatically handled by the software application. Change the settings manually only when you want to change print quality, print on specic types of paper, or use special features.

This section contains the following topics:

●

Print using the HP Smart app

●

Print documents using HP printer software

●

Print photos using HP printer software

●

Print on envelopes

●

Print on both sides (duplexing)

●

Print from apps on mobile devices

●

Print using the maximum dpi

●

Tips for successful printing

Print using the HP Smart app

This section provides basic instructions for using the HP Smart app to print from your Android, iOS, or Windows 10 device. For more information about using the HP Smart app, go to:

● iOS/Android: www.hp.com/go/hpsmart-help

● Windows: www.hp.com/go/hpsmartwin-help

To print from a Windows 10 device

1. Load paper in the input tray. For more information, see Load media on page 10.

2. Open HP Smart. For more information, see Use the HP Smart app to print, scan, and troubleshoot from

an iOS, Android, or Windows 10 device on page 16.

3. On the HP Smart Home screen, make sure your printer is selected.

TIP: If you want to select a dierent printer, click or tap the Printer icon on the toolbar at the left side

of the screen, and then select Select a Dierent Printer to view all available printers.

4. At the bottom of the Home screen, click or tap Print.

5. Select Print Photo, locate a photo you want to print, and then click or tap Select Photos to Print.

Select Print Document, locate a PDF document you want to print, and then click or tap Print.

6. Select the appropriate options. To view more settings, click or tap More settings. For more information

about printing settings, see Tips for successful printing on page 24.

7. Click or tap Print to begin printing.

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To print from an Android or iOS device

1. Open the HP Smart app.

2. Tap the Plus icon if you need to change to a dierent printer, or add a new printer.

3. Tap a printing option (for example, Print Photos or Print Facebook Photos, etc.). You can print photos

and documents from your device, cloud storage, or social media sites.

4. Select the photo or document you want to print.

5. Tap Print.

Print documents using HP printer software

To print documents (Windows)

1. Load paper in the input tray. For more information, see Load media on page 10.

2. From your software, select Print.

3. Make sure your printer is selected.

4. Click the button that opens the Properties dialog box.

Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer Properties, Printer, or Preferences.

NOTE: To set print settings for all print jobs, make the changes in the HP software provided with the

printer. For more information on the HP software, see Printer management tools on page 50.

5. Select the appropriate options on the Printing Shortcuts or Printing Shortcut tab.

To change other print settings, click the other tabs.

For more printing tips, see Tips for successful printing on page 24.

NOTE: If you change the paper size, be sure to load the correct paper in the input tray and set the

paper size on the printer control panel.

6. Click OK to close the Properties dialog box.

7. Click Print or OK to begin printing.

To print documents (OS X and macOS)

1. From the File menu in your software, choose Print.

2. Make sure your printer is selected.

3. Set the print options.

If you do not see options on the Print dialog, click Show Details.

● Choose the appropriate paper size in the Paper Size pop-up menu.

NOTE: If you change the paper size, ensure that you have loaded the correct paper.

● Select the orientation.

● Enter the scaling percentage.

4. Click Print.

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Print photos using HP printer software

You can print a photo from your computer.

NOTE: Do not leave unused photo paper in the input tray. The paper might start to curl, which could impair

the quality of your printout. Photo paper should be at before printing.

TIP: You can use this printer to print documents and photos on your mobile device (such as a smartphone or

tablet). For more information, visit the HP Mobile Printing website ( www.hp.com/go/mobileprinting ). (At this time, this website might not be available in all languages.)

To print a photo from the computer (Windows)

1. Load paper in the input tray. For more information, see Load media on page 10.

2. From your software, select Print.

3. Make sure your printer is selected.

4. Click the button that opens the Properties dialog box.

Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer Properties, Printer, or Preferences.

5. Select the appropriate options on the Printing Shortcuts or Printing Shortcut tab.

To change other print settings, click the other tabs.

For more printing tips, see Tips for successful printing on page 24.

NOTE: If you change the paper size, be sure to load the correct paper in the input tray and set the

paper size on the printer control panel.

6. Click OK to close the Properties dialog box.

7. Click Print or OK to begin printing.

NOTE: After the printing is nished, remove unused photo paper from the paper tray. Store the photo paper

so it does not start to curl, which could reduce the quality of your printout.

To print a photo from the computer (OS X and macOS)

1. From the File menu in your software, choose Print.

2. Make sure your printer is selected.

3. Set the print options.

If you do not see options on the Print dialog, click Show Details.

● Choose the appropriate paper size in the Paper Size pop-up menu.

NOTE: If you change the paper size ensure that you have loaded the correct paper.

● Select the orientation.

4. From the pop-up menu, choose Paper Type/Quality, and then choose the following settings:

● Paper Type: The appropriate photo paper type

● Quality: Select the option that provides the best quality or maximum dpi.

● Click the Color Options disclosure triangle, and then choose the appropriate Photo Fix option.

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– O: applies no changes to the image.

– On: automatically focuses the image; moderately adjusts image sharpness.

5. Select any other print settings you want, and then click Print.

Print on envelopes

Avoid envelopes with the following characteristics:

● Very slick nish

● Self-stick adhesives, clasps, or windows

● Thick, irregular, or curled edges

● Areas that are wrinkled, torn, or otherwise damaged

Make sure the folds of envelopes you load in the printer are sharply creased.

NOTE: For more information about printing on envelopes, see the documentation available with the

software program you are using.

To print envelopes (Windows)

1. Load paper in the input tray. For more information, see Load media on page 10.

2. On the File menu in your software, click Print.

3. Make sure your printer is selected.

4. Click the button that opens the Properties dialog box.

Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer Properties, Printer, or Preferences.

NOTE: To set print settings for all print jobs, make the changes in the HP software provided with the

printer. For more information on the HP software, see Printer management tools on page 50.

5. Select the appropriate options on the Printing Shortcuts or Printing Shortcut tab.

To change other print settings, click the other tabs.

For more printing tips, see Tips for successful printing on page 24.

NOTE: If you change the paper size, be sure to load the correct paper in the input tray and set the

paper size on the printer control panel.

6. Click OK to close the Properties dialog box.

7. Click Print or OK to begin printing.

To print envelopes (OS X and macOS)

1. From the File menu in your software, choose Print.

2. Make sure your printer is selected.

3. Select the appropriate envelope size from the Paper Size pop-up menu.

If you do not see options on the Print dialog, click Show Details.

NOTE: If you change the paper size, ensure that you have loaded the correct paper.

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4. From the pop-up menu, choose Paper Type/Quality, and verify the paper type setting is set to Plain

Paper.

5. Click Print.

Print on both sides (duplexing)

To print on both sides of the paper (Windows)

1. Load paper in the input tray. For more information, see Load media on page 10.

2. From your software, select Print.

3. Make sure your printer is selected.

4. Click the button that opens the Properties dialog box.

Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer Properties, Printer, or Preferences.

NOTE: To set print settings for all print jobs, make the changes in the HP software provided with the

printer. For more information on the HP software, see Printer management tools on page 50.

5. On the Printing Shortcuts or Printing Shortcut tab, select a shortcut which supports the Print On Both

Sides setting. Select an option from the Print On Both Sides drop-down list.

To change other print settings, click the other tabs.

For more printing tips, see Tips for successful printing on page 24.

NOTE: If you change the paper size, be sure to load the correct paper in the input tray and set the

paper size on the printer control panel.

6. Click OK to close the Properties dialog box.

7. Click Print or OK to begin printing.

To print on both sides of the paper (OS X and macOS)

1. From the File menu in your software, choose Print.

2. In the Print dialog, choose Layout from the pop-up menu.

3. Choose the type of binding you want for your two-sided pages, and then click Print.

Print from apps on mobile devices

You can print documents and photos directly from many of the apps on your mobile devices, on iOS, Android, Windows Mobile, Chromebook and Amazon Kindle.

To print from apps on your mobile devices

1. Make sure your printer is connected to the same network as your mobile device.

2. Enable printing on your mobile device:

● iOS: Use the Print option from the Share menu. No setup is required since iOS AirPrint is

preinstalled.

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NOTE: Devices running iOS 4.2 or later have AirPrint preinstalled.

● Android: Download the HP Print Service Plugin (supported by most Android devices) from the Google Play Store and enable it on your device.

NOTE: Devices running Android 4.4 or later are supported by the HP Print Service Plugin. Devices

running Android 4.3 or earlier can print using the HP ePrint app, available in the Google Play Store.

● Windows Mobile: Tap Print from the Device menu. No setup is required since the software is preinstalled.

NOTE: If your printer is not listed, you might need to do a one-time setup of the printer using the

Add Printer wizard.

● Chromebook: Download and install the HP Print for Chrome app from the Chrome Web Store to enable both Wi-Fi and USB printing.

● Amazon Kindle Fire HD9 and HDX: The rst time you select Print on your device, the HP Print Service Plugin is automatically downloaded to enable mobile printing.

NOTE: For detailed information about enabling printing from apps on your mobile devices, visit

www.hp.com/go/mobileprinting. If a local version of this website is not available in your country/region

or language, you might be directed to the HP Mobile Printing website in another country/region or language.

3. Make sure the loaded paper matches the paper settings of the printer (see Load media on page 10 for

more information). Accurately setting the paper size for the paper that is loaded enables your mobile device to know what paper size it is printing.

You can also print photos and documents from the HP Smart app. For more information, see Print using the

HP Smart app on page 18.

Access printer features and troubleshooting information from mobile devices

For more information about accessing printer features and troubleshooting with the HP Smart app, go to:

● iOS/Android: www.hp.com/go/hpsmart-help

● Windows: www.hp.com/go/hpsmartwin-help

Print using the maximum dpi

Use maximum dots per inch (dpi) mode to print high-quality, sharp images on photo paper.

Printing in maximum dpi takes longer than printing with other settings and requires a large amount of disk space.

To print in maximum dpi mode (Windows)

1. From your software, select Print.

2. Make sure your printer is selected.

3. Click the button that opens the Properties dialog box.

Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer Properties, Printer, or Preferences.

4. Select the appropriate options.

ENWW Print using the maximum dpi 23

Windows 10, Windows 8.1, and Windows 8

● Click Paper/Quality tab. From the Paper Size drop-down list, select the appropriate paper size. From the Paper type drop-down list, select the appropriate paper type.

● Click the Advanced tab. Select Print in Max DPI.

Windows 7, Windows Vista, and Windows XP

● Click Paper/Quality tab. From the Media drop-down list, select the appropriate paper type.

● Click the Advanced button. Select the appropriate paper size from the Paper Size drop-down list.

In the Printer Features area, select Yes from the Print in Max DPI drop-down list. Then click OK to close the Advanced Options dialog box.

For more printing tips, see Tips for successful printing on page 24.

5. Conrm the paper orientation on the Layout tab, and then click OK to print.

To print using maximum dpi (OS X and macOS)

1. From the File menu in your software, choose Print.

2. Make sure your printer is selected.

3. Set the print options.

If you do not see options on the Print dialog, click Show Details.

● Choose the appropriate paper size in the Paper Size pop-up menu.

NOTE: If you change the paper size ensure that you have loaded the correct paper.

● Select the orientation.

4. From the pop-up menu, choose Paper Type/Quality, and then choose the following settings:

● Paper Type: The appropriate paper type

● Quality: Maximum dpi

5. Select any other print settings that you want, and then click Print.

Tips for successful printing

Software settings selected in the print driver only apply to printing, they do not apply to copying or scanning.

You can print your document on both sides of the paper. For more information, see Print on both sides

(duplexing) on page 22.

Ink tips

● If the print quality is not acceptable, see Printing issues on page 60 for more information.

● Use Original HP cartridges.

Original HP cartridges are designed and tested with HP printers and papers to help you easily produce great results, time after time.

NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Product service or repairs

required as a result of using a non-HP supply will not be covered under warranty.

If you believe you purchased Original HP cartridges, go to www.hp.com/go/anticounterfeit.

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