GreatCall Lively Instruction Manual

®

User Guide

Everything you need to know about your Lively.

Welcome to the GreatCall® Family!

Thank you for choosing the Lively®. Your all-new mobile urgent response device features 5Star® medical alert service. With 5Star, you’ll have immediate, dependable access to our IAED-Certified Agents who are trained to provide help in uncertain or unsafe situations—24 hours a day, 7 days a week.

This helpful User Guide contains everything you need to know to about your Lively. And if you have any questions or need assistance, our award-winning, 100% U.S.- based customer service team stands ready to assist you.

Best Regards,

Your friends at GreatCall

Contents
Section 1: Getting Started...................................................................	1
Key Items in Your Lively Box.........................................................................................................	3
Your Lively...........................................................................................................................................	4
Activating Your Lively.....................................................................................................................	8
Section 2: Charging............................................................................	13
The Charging Dock.......................................................................................................................	14
Using the Charging Dock...........................................................................................................	16
When to Charge Your Lively......................................................................................................	20
About the Battery Indicator.......................................................................................................	21
Section 3: Using Your Lively...............................................................	22
Turning on Your Lively.................................................................................................................	23
Turning off Your Lively.................................................................................................................	24
When to Use Your Lively.............................................................................................................	25

Table of Contents

I

Where to Use Your Lively............................................................................................................	26
Calling 5Star Service.....................................................................................................................	27
Calling 9-1-1 in an Emergency..................................................................................................	29
Answering Incoming Calls.........................................................................................................	30
Connecting with Urgent Care...................................................................................................	32
About the Service Indicator.......................................................................................................	33
Attaching Accessories..................................................................................................................	34
Section 4: Fall Detection....................................................................	38
Fall Detection..................................................................................................................................	39
How Fall Detection Works..........................................................................................................	40
Confirming Fall Detection is Enabled.....................................................................................	41
Wearing Your Lively with Fall Detection................................................................................	42
What Happens in the Event of a Fall.......................................................................................	43
Section 5: Managing Your Account...................................................	44
MyGreatCall.....................................................................................................................................	45
Personal Emergency Profile.......................................................................................................	46

Table of Contents

II

Sending a Test Call to Your Lively............................................................................................	48
Sending a Tone to Find a Misplaced Lively..........................................................................	49
Locating Your Lively Using GreatCall Link............................................................................	50
Just in Case Notes..........................................................................................................................	51
Billing Information........................................................................................................................	52
Legal....................................................................................................	53
Terms and Conditions..................................................................................................................	53
Terms and Conditions for Optional Services.......................................................................	60
30-Day Return Policy....................................................................................................................	61
Health and Safety Information.................................................................................................	62

Table of Contents

III

Section 1: Getting Started

Topics

•Key Items in Your Lively Box

•Your Lively

•Activating Your Lively

Getting

1

Getting

Magnetic Lanyard

Lively

Charging Dock

Accessory Clip

2

Key Items in Your Lively Box

•Lively – One-button Urgent Response device

•Charging Dock – Easy, drop-in design means no fumbling with cords

•Magnetic Lanyard – Wear your Lively around your neck, safely

•Accessory Clip – Attach to your pocket, keys or where convenient

•User Guide – Everything you need to know about your Lively

iINFO

Additional accessories are available for your Lively. Please visit us online at

GreatCall.com/Accessories for more information.

Getting

3

Your Lively

Getting

Speaker

Battery Indicator

Service Indicator	Call Button
	Microphone

4

• Speaker – Integrated into the device, so you can hear the 5Star Agent or 9-1-1 Operator directly through the device

• Battery Indicator – Indicates when the battery is low, and shows that it is charging	Getting
when in the Charging Dock
• Call Button – Allows you to call 5Star service or 9-1-1
• Service Indicator – The Call Button will glow white indicating that your device is
ready to use
• Microphone – Integrated into the device, so you can speak directly to the 5Star
Agent or 9-1-1 Operator directly through the device

5

Power Button

Charging Contacts

MODEL:SW100 FCCID:2AA27-SW100 QUALCOMMCDMA

Getting

Accessory Slot

Serial Number

6

•Accessory Slot – Allows you to attach accessories

•Serial Number – This number is used for activating your device

•Power Button – Turns the Lively on and off

•Charging Contacts – Allows charging with the supplied Charging Dock

iINFO

Getting

By design, there is no volume control. If you are in a location where the device’s sounds may be disruptive, you may want to turn off your device. Make sure to turn it back on afterward so that it is ready for any unsafe situation you may encounter. If you are in a noisy area, you may need to move the device closer to your ear or to your mouth when connected to 5Star or 9-1-1.

7

Activating Your Lively

Depending where your Lively was purchased, your device may already be activated. The following three easy steps will guide you in powering on your Lively for the first time.

IMPORTANT!

Please do not turn on or charge your Lively until instructed to do so. If you turn it on prior to setting up your account, the device may fail to activate. If the device fails to activate, power off and start with STEP 1.

Getting

8

STEP 1 Determine where your Lively was purchased

Getting

If you purchased your Lively directly from GreatCall, either by phone or online at GreatCall.com, your device is already activated and you may skip to STEP 3.

OR

If you purchased your Lively from any other retailer, such as Amazon, Fry’s Electronics, Rite-Aid, Sears, or Walmart, your device is not yet activated and you will need to continue to STEP 2.

9

STEP 2 Go online or call to activate your account

If you are new to GreatCall, go online at GreatCall.com/Activate to activate your account. You will be asked to enter in your Lively Serial Number which can be found on the back of your device or on the side of the retail box.

If you do not have Internet access, you can call our Activation Line at [phone].

OR

If your Lively is already activated and you have questions about your device or service, please call Customer Service at [phone].

Getting

10

STEP 3 Turn on your Lively to complete set up

•Remove the “DO NOT POWER ON BEFORE ACTIVATING” sticker from the back of your device, press the Power Button and place your device into the Charging Dock.

•After a few moments you will hear“Setting up device, please wait”. This process may take several minutes.

•Once complete you will hear “Welcome to 5Star” and the

Service Indicator behind the Call Button will begin flashing white, indicating that the device is working properly.

•You will receive an automated test call on your Lively that will confirm functionality. Once you hear the device ringing, press and release the Call Button to answer.

Your Lively is now activated and ready to use!

ID:2AA27-SW100

Getting

11

IMPORTANT!

Your device is not ready for use until you hear“Welcome to 5Star”and the Service Indicator located behind the Call Button is flashing white.

If you hear a voice prompt saying “Unable to activate. See User Guide,” please make sure that you have followed all activation steps as described in “Activating Your Lively” on page 8.

iINFO

Your Lively may not be fully charged after powering on for the first time. Please refer to “Section 2: Charging” on page 13 on how to charge your device.

Getting

12

Section 2: Charging

Topics

•The Charging Dock

•Using the Charging Dock

•When to Charge Your Lively

•About the Battery Indicator

13

The Charging Dock

We’ve included a Charging Dock to make it easy for you to always have your Lively

fully charged and ready to go. The following will guide you through how to set up and use the Charging Dock with your device.

1.Determine where you would like to place your Charging Dock. DO NOT PLACE THE CHARGING DOCK IN A LOCATION WHERE IT COULD GET WET.

2.Plug the Power Cord into a compatible wall outlet.

IMPORTANT!

Do not place the Charging Dock in areas where it can get wet. If your Lively happens to get wet, please be sure to dry it before placing it into the Charging Dock. Failure to do so may cause an electrical shock or fire hazard. The Lively is rated to be submerged in up to 3.3 feet of water for up to 30 minutes.

14

Position Guide

Charging Contacts

Power Cord

•Power Cord – Provides power to the Charging Dock from a wall outlet

•Position Guide – Shows you how to position the Lively

•Charging Contacts – Allows charging of your Lively when docked

15

Using the Charging Dock

1.Align the Lively with the Charging Dock so that it is oriented in the same way as displayed in the Position Guide on the Charging Dock.

16