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User Guide
Welcome to GreatCall!
Thank you for choosing the GreatCall Touch3. We’ve made it easy for you to stay connected to friends and family with the simplicity of GreatCall. Additionally, our service professionals and health and safety services are designed to keep you protected, connected and in control of your life. This helpful guide contains information you need to start using your new smartphone. And if you have any questions or need assistance, you can count on us to be here day and night.
Best Regards,
Your friends at GreatCall
For additional information about GreatCall or your new Touch3, visit greatcall.com.
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Contents |
Section 1: Getting Started................................................................... |
1 |
Key Items in the Box................................................................................................ |
2 |
The Front of your Touch3.......................................................................................... |
4 |
The Back of your Touch3.......................................................................................... |
6 |
Understanding Touch Gestures................................................................................ |
8 |
Turning your Phone On and Off................................................................................ |
9 |
Turning On your Phone...................................................................................... |
9 |
Turning Off your Phone.................................................................................... |
10 |
Activating your Touch3........................................................................................... |
11 |
Sign into GreatCall................................................................................................. |
14 |
Charging the Battery.............................................................................................. |
16 |
Battery Level Indicator........................................................................................... |
17 |
Getting More Information....................................................................................... |
18 |
GreatCall Customer Service.................................................................................... |
19 |
Table of Contents
I Table of Contents
Contents of Table
Section 2: Understanding the Basics................................................. |
20 |
Navigation Buttons................................................................................................ |
21 |
Using the Lock Screen............................................................................................ |
23 |
Lock Screen Features....................................................................................... |
23 |
Unlocking your Phone...................................................................................... |
25 |
Locking your Phone......................................................................................... |
26 |
Shake for Help....................................................................................................... |
27 |
GreatCall Home Screen ......................................................................................... |
28 |
Home Tab........................................................................................................ |
29 |
Organizing your Home Tab............................................................................... |
30 |
People Tab...................................................................................................... |
30 |
All Apps Button............................................................................................... |
31 |
GreatCall Button.............................................................................................. |
31 |
5Star Button.................................................................................................... |
32 |
Status Bar....................................................................................................... |
33 |
Notification Area............................................................................................ |
34 |
Status Area..................................................................................................... |
35 |
II Table of Contents |
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Notification Panel.................................................................................................. |
36 |
Expanding the Notification Panel..................................................................... |
36 |
Clearing Notifications...................................................................................... |
38 |
Quick Settings................................................................................................. |
39 |
Closing the Notification Panel.......................................................................... |
40 |
Ringer and Notification Sounds............................................................................. |
41 |
Adjusting the Ringer Volume.................................................................................. |
42 |
Adjusting the Screen Brightness............................................................................ |
43 |
Using the On-Screen Keyboard............................................................................... |
44 |
Landscape Keyboard....................................................................................... |
46 |
Voice Typing.................................................................................................... |
47 |
Predictive Text................................................................................................. |
48 |
Managing Your Usage............................................................................................ |
49 |
What is Data?.................................................................................................. |
50 |
Using Wi-Fi to Reduce Your Data Plan Usage..................................................... |
51 |
Checking your Usage....................................................................................... |
52 |
Table of Contents
III Table of Contents
Contents of Table
Section 3: Placing and Receiving Calls............................................... |
54 |
Dialing a Number................................................................................................... |
55 |
Redialing a Number............................................................................................... |
57 |
Answering or Ignoring a Call.................................................................................. |
58 |
Answering the Call........................................................................................... |
58 |
Ignoring the Call.............................................................................................. |
58 |
Speakerphone....................................................................................................... |
59 |
Adjusting the Call Volume...................................................................................... |
60 |
Accessing the Keypad during Calls......................................................................... |
61 |
Voicemail.............................................................................................................. |
62 |
Setting up your Personalized Voicemail Greeting.............................................. |
63 |
Listening to your Personalized Voicemail Greeting........................................... |
65 |
When to Check Voicemail................................................................................. |
65 |
Listening to Voicemail Messages..................................................................... |
67 |
Deleting Voicemail Messages.......................................................................... |
67 |
Returning a Call............................................................................................... |
68 |
Checking Voicemail by Calling.......................................................................... |
68 |
IV Table of Contents |
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People Tab............................................................................................................ |
69 |
Creating a People Contact................................................................................ |
70 |
Managing your People Contacts....................................................................... |
71 |
Adding Favorites.............................................................................................. |
72 |
Removing Favorites......................................................................................... |
72 |
Sorting your Favorites...................................................................................... |
73 |
Editing a People Contact.................................................................................. |
74 |
Deleting a People Contact................................................................................ |
74 |
People History................................................................................................. |
75 |
Section 4: Text Messages.................................................................. |
76 |
Composing and Sending Text Messages................................................................. |
77 |
Reading and Replying to Text Messages................................................................. |
79 |
Sending a Photo or Video Message........................................................................ |
80 |
Section 5: Camera and Photo Album.................................................. |
81 |
The Camera App.................................................................................................... |
82 |
Taking a Photo....................................................................................................... |
84 |
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V Table of Contents |
Table of Contents
Contents of Table
Changing the Camera Mode................................................................................... |
84 |
Recording a Video................................................................................................. |
85 |
Viewing your Photos and Videos............................................................................ |
86 |
Sharing your Photos and Videos............................................................................ |
87 |
Section 6: Email................................................................................ |
88 |
Setting up your Email Account............................................................................... |
89 |
Setting up a New Gmail Account...................................................................... |
90 |
Setting up an Existing Gmail Account............................................................... |
91 |
Setting up an Existing Standard Email Account................................................ |
91 |
Composing and Sending Email.............................................................................. |
92 |
Composing and Sending Email using the Gmail App........................................ |
92 |
Composing and Sending Email using the Email App......................................... |
92 |
Reading and Replying to an Email.......................................................................... |
93 |
Sending an Email with a Photo or Video Attachment.............................................. |
94 |
Sending an Email with a Photo or Video using the Gmail App........................... |
94 |
Sending an Email with a Photo or Video using the Email App........................... |
94 |
VI Table of Contents
Section 7: GreatCall Health and Safety Apps...................................... |
96 |
5Star..................................................................................................................... |
97 |
Urgent Care........................................................................................................... |
98 |
MedCoach............................................................................................................. |
99 |
Section 8: Managing your Settings................................................... |
100 |
Wi-Fi.................................................................................................................... |
101 |
Connecting to a Wi-Fi Network ....................................................................... |
101 |
Turning Wi-Fi On and Off................................................................................ |
102 |
Bluetooth............................................................................................................ |
103 |
Pairing a Bluetooth Device............................................................................. |
103 |
Turning Bluetooth On and Off........................................................................ |
104 |
Airplane Mode..................................................................................................... |
105 |
Turning Airplane Mode On and Off................................................................. |
105 |
Section 9: Personalize Your Phone.................................................... |
106 |
Google Account................................................................................................... |
107 |
Setting up a New Google Account.................................................................. |
107 |
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VII Table of Contents |
Table of Contents
Contents of Table
Changing your Color Theme................................................................................. |
108 |
Changing the Lock Screen Photo.......................................................................... |
109 |
Adding a Lock Screen Photo.......................................................................... |
109 |
Removing a Lock Screen Photo...................................................................... |
109 |
Changing the Sounds.......................................................................................... |
110 |
Replacing the Battery.......................................................................................... |
111 |
Adding more Memory.......................................................................................... |
112 |
Health and Safety Information.......................................................... |
113 |
Customer Agreement........................................................................ |
150 |
VIII Table of Contents
Section 1: Getting Started
This section explains how to get started using your GreatCall Touch3 phone.
Topics |
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• Key Items in the Box |
• Sign into GreatCall |
• The Front of your Touch3 |
• Charging the Battery |
• The Back of your Touch3 |
• Battery Level Indicator |
• Understanding Touch Gestures |
• Getting More Information |
• Turning your Phone On and Off |
• GreatCall Customer Service |
• Activating your Touch3 |
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For additional support, visit us online at greatcall.com/support.
1 Getting Started
Getting Started
Started Getting
Key Items in the Box
The GreatCall Touch3 box you received includes everything you need to get started:
Wall Charger
USB Cable
The GreatCall Touch3
Guide |
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User |
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TM |
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Link, |
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WithGreatCall |
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families |
stayconnected, |
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evenwhenthey’re |
apart |
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$ |
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ForBACK |
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you |
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& a |
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friend. |
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User Guides
2 Getting Started
GreatCall Touch3 – your easy-to-use smartphone with the Battery pre-installed
Wall Charger – allows you to charge your phone using any wall outlet
USB Cable – allows you to connect your phone to the Wall Charger or a computer with a USB port
User Guides – contains important information about activating and using your phone
Getting Started
3 Getting Started
Started Getting
The Front of your Touch3
Front-facing Camera |
Earpiece |
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Power/Lock Button |
Display |
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Menu Button |
Back Button |
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Home Button |
4 Getting Started
Front-facing Camera – allows you to take pictures or videos
Earpiece – lets you hear the caller loud and clear
Power/Lock Button – allows you to lock and unlock your phone as well as power it on and off
Display – shows all the information you need to operate your Touch3
Menu Button ( 
) – displays additional options that may be available for the current screen you are viewing
Back Button ( 
) – takes you one step back from your last action
Home Button ( 
) – takes you back to the Home Screen
Getting Started
5 Getting Started
Getting |
The Back of your Touch3 |
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Started |
Battery Cover Release |
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Main Camera |
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Battery Cover |
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Microphone |
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6 Getting Started |
Headset Jack
Speaker
Volume Button
Power Connector
Headset Jack – allows you to connect a Stereo Headset to safely make calls handsfree or listen to music
Battery Cover Release – allows you to remove the Battery Cover to replace the Rechargeable Battery or insert a microSDTM card to expand storage capacity
Speaker – lets you hear the caller loud and clear when Speakerphone is enabled
Main Camera – allows you to take pictures or videos
Volume Button – allows you to adjust the volume of calls and notification sounds
Battery Cover – protects the Rechargeable Battery and the back of your Touch3
Microphone – picks up your voice loud and clear while on a phone call
Power Connector – allows you to charge your Touch3 with the provided Wall Charger and USB Cable
7 Getting Started
Getting Started
Started Getting
Understanding Touch Gestures
Your smartphone features a large, responsive touch screen that allows you to use your fingers to interact with what you see on the Display. If this is your first time using a smartphone, understanding how to use these touch gestures will ensure that you get the best Touch3 experience.
TAP |
PRESS AND HOLD |
DRAG |
PINCH AND SPREAD |
Briefly touch the |
Touch the screen |
Move your fingertip |
Touch the screen |
screen with your |
for an extended |
across the screen |
with two fingers and |
fingertip |
period of time |
without losing contact |
bring them closer or |
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farther apart |
8 Getting Started |
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Turning your Phone On and Off
Your phone is off if the Display does not turn on when the Home Button or Power/Lock Button are briefly pressed.
Turning On your Phone
PRESS AND HOLD the Power/Lock Button on the right side of your phone until the Display turns on.
NOTE: If your phone does not turn on, the battery may need to be charged. See “Charging the Battery” on page 16 for more information on how to charge your phone.
Power/Lock
Button
Getting Started
9 Getting Started
Started Getting
Turning Off your Phone |
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1. PRESS AND HOLD the Power/ |
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Lock Button on the right side |
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of the phone until the “Phone |
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options” screen appears. |
2 |
2. TAP the Power off ( 
) option on the Display. The phone will ask if you want to proceed.
3. TAP the OK option on the Display.
1
3
10 Getting Started
Activating your Touch3
Before using your phone for the first time, it needs to be activated. The Setup Wizard built into your phone will help guide you through this process.
1.Power on your phone.
2.TAP Next at the “Welcome” screen.
3.TAP the check box next to “I understand and agree to the terms and conditions above” and then TAP Next.
Getting Started
3
2
11 Getting Started
Started Getting
4.IMPORTANT: TAP the “Easy-to- use GreatCall” option and then TAP Next.
5.TAP the option that best
describes where the phone was purchased.
Continue following the on-screen |
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instructions until you have |
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successfully activated your phone. |
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12 Getting Started
IMPORTANT: To ensure you get started quickly, please select “Easy-to-use GreatCall” at the “Choose your home screen” step before TAPPING Next.
Easy-to-use GreatCall gives you a simplified experience. If you accidentally selected “Advanced Android”, you can TAP the Back Button ( 
) to change your selection.
NOTE: If you are instructed to go online or call to complete activation, please have the following information ready:
•Home and billing address
•Phone number
•Email address
•Credit or debit card information
•Emergency contact details
•Serial Number – This can be found on the Setup Wizard screen, printed on the Activation Card included in the box or on the side of the Touch3 box .
Getting Started
13 Getting Started
Started Getting
Sign into GreatCall
Once your phone has completed activation, you may be prompted to log into your GreatCall (also known as
“MyGreatCall”) account so that your built-in GreatCall health and safety Apps are ready to go. Depending on how you purchased your Touch3 smartphone, a MyGreatCall account may already have been created. If you’re not sure, that’s alright; we’ll help you set one up.
1.At the MyGreatCall welcome screen, TAP the Set Up button to continue.
14 Getting Started
2. We will detect if a MyGreatCall account already exists for your new phone. |
Started |
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• If we can’t find a MyGreatCall account for your phone, you will be asked to enter |
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• If one exists, you will just need to enter your password to continue |
Getting |
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for you. See ““Section 7: GreatCall Health and Safety Apps” on page 96 for |
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a valid email address and a password of your choice so that we can create one |
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more information on the built-in GreatCall Apps. |
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NOTE: If you have a MyGreatCall account but you forgot your password, TAP |
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“Forgot Password” on the GreatCall login screen. An email will be sent to you with |
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instructions on how to reset your password. |
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If you are not comfortable signing in to your MyGreatCall account or you just want |
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to get started using your phone quickly, you can TAP the “Skip this step” button to |
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skip logging in to MyGreatCall. Just be aware that you will need to log into any of |
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the built-in GreatCall Apps before using them. |
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15 Getting Started
Started Getting
Charging the Battery
Your phone is powered by a Rechargeable Battery which has been built-in for your convenience. Before using your phone for the first time, it is recommended that you fully charge the battery. A Wall Charger is included with your phone.
1.Connect the larger end of the USB Cable to the Wall Charger.
2.Insert the smaller end of the USB Cable into the Power Connector located at the bottom of the phone.
3.Plug the Wall Charger into a standard wall outlet.
16 Getting Started
Wall Charger
USB Cable
Power
Connector
USB Cable 
Battery Level Indicator
The battery level is represented as a colored
battery icon at the top right of the Display
in the Status Bar. You will also find a larger battery level indicator on the Lock Screen
(see page 24 for more information).
The battery is fully charged when the battery icon is completely green. When the battery level is low, a warning tone and a “Battery low” message will repeat at regular intervals on the Display. When the battery level becomes too low, the phone will automatically turn off. Charge your phone when not in use
so that it is ready when you need it most.
More information about the common icons
you may see in the Status Bar can be found in “Status Bar” on page 34.
Charging
Fully charged
Low
Very Low
Critical
17 Getting Started
Getting Started
Started Getting
Getting More Information
GreatCall customers have access to two unique websites that are easy to navigate and explore: greatcall.com and mygreatcall.com.
The main GreatCall website, greatcall.com, is the place to learn more about the company, read about new services available, shop for accessories and get answers to frequently asked questions.
As a GreatCall customer, you have exclusive access to mygreatcall.com where you can view your remaining monthly minutes, review and pay your monthly bill, add exclusive apps and services, and update your Personal Profile.
18 Getting Started
GreatCall Customer Service
If you have any questions or comments, use any of these ways to contact us:
•Send us an email at customerservice@greatcall.com
•Call us toll-free at 1-800-733-6632
•Write to us at
GreatCall Customer Service P.O. Box 4428
Carlsbad, CA 92018
Getting Started
19 Getting Started
Basics the Understanding
Section 2: Understanding the Basics
This section introduces you to key features of your phone such as important buttons, screens and navigation concepts.
Topics |
|
• Navigation Buttons |
• Ringer and Notification Sounds |
• Using the Lock Screen |
• Adjusting the Ringer Volume |
• Shake for Help |
• Adjusting the Screen Brightness |
• GreatCall Home Screen |
• Using the On-Screen Keyboard |
• Status Bar |
• Managing your Usage |
• Notification Panel |
|
For additional support, visit us online at greatcall.com/support. 20 Understanding the Basics
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