GreatCall Jitterbug Smart User Guide

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jitterbug®

Quick-StartUser Guide

Everything you need to know about your Jitterbug Smart.

Welcome to the GreatCall Family!

Thank you for choosing the Jitterbug Smart. Our newly designed smartphone features a 5.5” screen and a menu organized in a single list, making it even easier for you to stay connected with family and friends. Our exclusive health and safety services can be accessed right from your phone so you can stay active, mobile and independent.

This helpful User Guide contains everything you need to know about your Jitterbug Smart. And if you have any questions or need assistance, our awardwinning, 100% U.S.-based customer service team and tech support stands ready to assist you.

Best Regards,

Your friends at GreatCall

Contents
Section 1: Getting Started............................................................	1
Key Items in Your Jitterbug Box.....................................................................	3
Your Jitterbug Smart......................................................................................	4
Powering Your Jitterbug On and Off..............................................................	8
Understanding Touch Gestures....................................................................	10
Activating Your Jitterbug..............................................................................	11
Signing into MyGreatCall.............................................................................	14
Charging the Battery....................................................................................	16
Battery Level Indicator.................................................................................	17
Navigation Buttons.......................................................................................	18
Using the Lock Screen.................................................................................	20
Jitterbug Home Screen................................................................................	24
Status Bar.....................................................................................................	30
Ringer and Notification Sounds...................................................................	33

Table of Contents

Contents of Table

Using the On-Screen Keyboard...................................................................	34
Shake for Help..............................................................................................	39
Section 2: Phone Calls................................................................	41
Dialing a Number..........................................................................................	42
Redialing a Number......................................................................................	44
Answering or Ignoring a Call........................................................................	45
Speakerphone..............................................................................................	48
Adjusting the Call Volume............................................................................	49
Accessing the Dial Pad During Calls............................................................	50
People Tab....................................................................................................	51
Voicemail......................................................................................................	60
Adjusting the Ringer Volume........................................................................	66
Section 3: Camera.......................................................................	69
The Camera App..........................................................................................	70
Taking a Photo..............................................................................................	72
Recording a Video........................................................................................	73

Changing the Camera Mode........................................................................	74
Viewing Your Photos and Videos.................................................................	75
Deleting Your Photos and Videos.................................................................	76
Sharing Your Photos and Videos..................................................................	78
Section 4: Text Messages...........................................................	81
Composing and Sending Text Messages.....................................................	82
Reading and Replying to Text Messages.....................................................	84
Sending a Photo or Video Message.............................................................	85
Section 5: Email...........................................................................	87
Setting up Your Email Account.....................................................................	88
Composing and Sending Email....................................................................	91
Reading and Replying to an Email...............................................................	93
Sending an Email with a Photo or Video Attachment..................................	94
Section 6: Additional Information..............................................	97
Notification Panel.........................................................................................	98
Adjusting the Screen Brightness................................................................	104

Table of Contents

III

Contents of Table

Managing Your Usage................................................................................	105
Wi-Fi...........................................................................................................	111
Bluetooth....................................................................................................	113
Airplane Mode............................................................................................	115
GreatCall Health and Safety Apps.............................................................	116
Google Play Store......................................................................................	119
Changing Your Color Theme......................................................................	120
Changing the Lock Screen Photo..............................................................	121
Changing the Sounds.................................................................................	123
Adding more Memory.................................................................................	124
Contacting Us............................................................................................	125
Legal...........................................................................................	127
Safety and Use...........................................................................................	127
Customer Agreement.................................................................................	139
Index...........................................................................................	151

Table of Contents

Started Getting

Section 1: Getting Started

Topics

•	Key Items in Your Jitterbug Box	•	Navigation Buttons
•	Your Jitterbug Smart	•	Using the Lock Screen
•	Powering Your Jitterbug On and Off	•	Jitterbug Home Screen
•	Understanding Touch Gestures	•	Status Bar
•	Activating Your Jitterbug	•	Ringer and Notification Sounds
•	Signing into MyGreatCall	•	Using the On-Screen Keyboard
•	Charging the Battery	•	Shake for Help
•	Battery Level Indicator

Getting Started

Started Getting

USB Cable	Wall Charger

Jitterbug Smart

Key Items in Your Jitterbug Box

•Jitterbug Smart

•USB Cable

•Wall Charger

•Activation Card

•Quick-Start Guide

•User Guide

i INFO

The rechargeable battery has been pre-installed for your convenience.

Getting Started

Started Getting

Your Jitterbug Smart

Front-facing Camera	Earpiece Speaker

Power / Lock Button

Volume Button

Display

Back Button	Menu Button

Home Button	FRONT

• Front-facing Camera – Take pictures or videos of yourself (“selfies”).	Started
• Earpiece Speaker – Lets you hear the caller loud and clear.	Started
• Power / Lock Button – Lock and unlock your phone as well as power it on	Getting

and off.
• Volume Button – Adjust the volume of calls and notification sounds.
• Display – Shows all the information you need to operate your Smart
• Back Button – Takes you one step back from your last action.
• Home Button – Takes you back to the Home Screen.
• Menu Button – Displays additional options that may be available for the
current screen you are viewing.

Started Getting

BACK

Headset Jack

External Speaker

Back Cover Release

USB Connector

Main Camera

Flash / Flashlight

Back Cover

Microphone

	• Headset Jack – Connect a headset to safely make calls hands-free or listen	Started
	to music.	Started
	to music.
	• External Speaker – Delivers loud and clear sound when the Speakerphone	Getting
	feature is enabled.	Getting
	feature is enabled.
	• Main Camera – Take pictures or videos.
	• Flash / Flashlight – Take pictures or see in low lighting situations.
	• Back Cover –Protectstherechargeablebatteryandthebackofyourphone.
	• Back Cover Release – Gives you access to insert a microSD™ card to
	expand storage capacity.
	• USB Connector – Charge your phone with the provided Wall Charger and
	USB Cable
	• Microphone – Picks up your voice loud and clear.

Started Getting

Powering Your Jitterbug On and Off

Your phone is off if the Display does not turn on when the Power/Lock Button is briefly pressed.

Turning On your Phone

PRESS AND HOLD the Power/Lock Button on the right side of your phone until the Display turns on.

i INFO

Power / Lock

Button

If your phone does not turn on, the battery may need to be charged. See “Charging the Battery” on page 16 for more information on how to charge your phone.

Turning Off your Phone

PRESS AND HOLD the Power/Lock Button on the right side of the phone and then TAP the Power off option when the pop-up appears. Your phone will power off.

Getting Started

Started Getting

Understanding Touch Gestures

Your smartphone features a large, responsive touch screen that allows you to use your fingers to interact with what you see on the Display. If this is your first time using a smartphone, understanding how to use these touch gestures will ensure that you get the best Jitterbug experience.

TAP

PRESS AND HOLD

DRAG

PINCH

SPREAD

Briefly touch the	Touch the screen	Move your fingertip	Touch the screen
screen with your	for an extended	across the screen	with two fingers
fingertip	period of time	without losing	and bring them
		contact	closer or apart

Activating Your Jitterbug

Before using your phone for the first time, it needs to be activated. The Setup Wizard built into your phone will help guide you through this process.

1.	PRESS AND HOLD the Power/Lock
	Button on the right side of your phone
	to power it on.
2.	TAP the Tap Here to get started
	button at the Welcome Screen.
3.	IMPORTANT: TAP the Easy-to-use
3.	IMPORTANT: TAP the Easy-to-use
	Jitterbug option and then TAP Continue.	2	3
	Jitterbug option and then TAP Continue.

Getting Started

Getting	4. TAP the option that best describes where your Jitterbug was purchased:
	•	On the Phone –IfyoupurchasedbycallingGreatCall.
Started	•	GreatCall.com – If you purchased from GreatCall’s

website.

• Retail Store – If you purchased at Best Buy, First Street, Fry’s Electronics, Rite-Aid, Sears, Shopko or Walmart.

• Amazon.com –IfyoupurchasedonlinefromAmazon.

• I don’t know –Ifyou’renotsurewhereyoupurchased your phone.

Continue following the on-screen instructions until you have successfully activated your phone.

IMPORTANT!

To ensure you get started quickly, please select Easy-to-use Jitterbug at the Choose your home screen step before TAPPING Continue.

Easy-to-use Jitterbug gives you a simplified experience. If you accidentally selected Advanced Android, a pop-up will appear that will allow you to go back and change your selection.

Getting Started

Started Getting

Signing into MyGreatCall

Once your phone has completed activation, you will be prompted to sign into your GreatCall account (also known as MyGreatCall) to access your health and safety apps.

Depending on how you purchased your Jitterbug, a MyGreatCall account may already have been created. If you’re not sure, that’s alright—we’ll help you set one up.

1.At the Sign in to GreatCall screen, TAP the Set Up button to continue.

2.We will detect if a MyGreatCall account already exists:

•Ifoneexists,youwilljustneedtoenteryourpassword to continue.

•If we can’t find a MyGreatCall account for your phone, you will be asked

to enter a valid email address and a password of your choice so that we can create one for you.

See “GreatCall Health and Safety Apps” on page 116 for more information on the built-in GreatCall Apps.

i INFO

If you have a MyGreatCall account but you forgot your password, TAP Forgot Password on the GreatCall login screen. An email will be sent to you with instructions on how to reset your password.

If you are not comfortable signing in to your MyGreatCall account or you just want to get started using your phone quickly, you can TAP the Skip this step button to skip logging in to MyGreatCall. Just be aware that you will need to log into any of the built-in GreatCall Apps before using them.

Getting Started

Started Getting

Charging the Battery

Your phone is powered by a Rechargeable Battery which has been built-in for yourconvenience.Beforeusingyourphoneforthefirsttime,itisrecommended that you fully charge the battery. A Wall Charger is included with your phone.

1.Insert the larger end of the USB Cable into the Wall Charger.

2.Insert the smaller end of the USB Cable into the USB Connector located at the bottom of your Jitterbug.

3.Plug the Wall Charger into a standard wall outlet.

Battery Level Indicator

The battery level is represented as a white battery icon at the top right of the Display in the Status Bar. You will also find a larger battery level indicator on the Lock Screen (See “Using the Lock Screen” on page 20 for more information).

The battery is fully charged when the battery icon is completely filled. When the battery level is low, a warning tone and a Battery low message will repeat at regular

intervals on the Display. When the battery level becomes too low, the phone will automatically turn off. Charge your phone

when not in use so that it is ready when you need it most.

Charging

Fully Charged

Low

Very Low

Critical

Getting Started

Started Getting

Navigation Buttons

At the bottom of your Jitterbug you will find three buttons that are used frequently to navigate around your phone.

1.Back Button ( ) – This will take you one step back from your last action. This is helpful if you need to revisit a screen you may have accidentally skipped.

2.Home Button ( ) – No matter what you’re doing, this will take you back to the Home Screen on your phone. If you ever get lost, you can press this button to help you get back on track.

3.Menu Button ( ) – This gives you additional options for the screen you are actively viewing.

Getting Started

Back Button Home Button Menu Button

i INFO

If you get lost while navigating through your phone, just PRESS the Home Button ( )to take you back to the Home Screen.

Started Getting

Using the Lock Screen

Your Jitterbug is equipped with a Lock Screen that appears when your phone is not in use to prevent accidental dialing.

Lock Screen Features

•Current Time and Date

•Your Phone Number

•Battery Level – Displays your current battery charge level.

•5Star Button – Get access to help in any unsafe or uncertain situation (see “5Star” on page 116).

•Missed Events – Quickly see if you missed any calls or messages.

•Unlock Buttons – Unlocks your phone.

Current Time, Date and				Battery Level
Your Phone Number				Battery Level
				5Star Button
				5Star Button

Missed Events

Unlock Buttons

Getting Started

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