Page 1
K2
Summit Production Client
Service Manual
071-8725-01
April 2010
Page 2
Affiliate with the N.V. KEMA in The Netherlands
CERTIFICATE
Certificate Number: 510040.001
The Quality System of:
Thomson Inc, and its worLdwide Grass Valley division affiliates DBA
GRASS VALLEY
Headquarters
400 Providence Mine Rd
Nevada City, CA 95959
United States
15655 SW Greystone Ct.
Beaverton, OR 97006
United States
10 Presidential Way
Suite 300
Woburn, MA 01801
United States
Kapittelweg 10
4827 HG Breda
The Nederlands
7140 Baymeadows Way
Ste 101
Jacksonville, FL 32256
United States
2300 So. Decker Lake Blvd.
Salt Lake City, UT 84119
United States
Rue du Clos Courtel
CS 31719
35517 Cesson-Sevigné Cedex
France
1 rue de l’Hautil
Z.I. des Boutries BP 150
78702 Conflans-Sainte
Honorine Cedex
France
Technopole Brest-Iroise
Site de la Pointe du Diable
CS 73808
29238 Brest Cedex 3
France
40 Rue de Bray
2 Rue des Landelles
35510 Cesson Sevigné
France
Spinnereistrasse 5
CH-5300 Turgi
Switzerland
Brunnenweg 9
D-64331 Weiterstadt
Germany
Carl-Benz-Strasse 6-8
67105 Schifferstadt
Germany
Including its implementation, meets the requirements of the standard:
ISO 9001:2008
Scope:
The design, manufacture and support of video and audio hardware and software products and
related systems
.
This Certificate is valid until: June 14, 2012
This Certificate is valid as of: June 14, 2009
Certified for the first time: June 14, 2000
H. Pierre Sallé
President
KEMA-Registered Quality
The method of operation for quality certification is defined in the KEMA General Terms
And Conditions For Quality And Environmental Management Systems Certifications.
Integral publication of this certificate is allowed.
KEMA-Registered Quality, Inc.
4377 County Line Road
Chalfont, PA 18914
Ph: (215)997-4519
Fax: (215)997-3809
CRT 001 073004
Accredited By:
ANAB
Page 3
K2
Summit Production Client
Service Manual
071-8725-01
April 2010
Page 4
Copyright Copyright © Grass Valley, Inc. All rights reserved. Printed in the United States of America.
Portions of software © 2000 – 2010, Microsoft Corporation. All rights reserved. This document
may not be copied in whole or in part, or otherwise reproduced except as specifically permitted
under U.S. copyright law, without the prior written consent of Grass Valley, Inc., P.O. Box
59900, Nevada City, California 95959-7900. This product may be covered by one or more U.S.
and foreign patents.
Disclaimer Product options and specifications subject to change without notice. The information in this
manual is furnished for informational use only, is subject to change without notice, and should
not be construed as a commitment by Grass Valley, Inc. Grass Valley, Inc. assumes no
responsibility or liability for any errors or inacc uracies that may appear in this publication.
U.S. Government
Restricted Rights
Legend
Trademarks and
Logos
Revision Status
Use, duplication, or disclosure by the United States Government is subject to restrictions as set
forth in subparagraph (c)(1)(ii) of the Rights in Technical Data and Computer Software clause
at DFARS 252.277-7013 or in subparagraph c(1) and (2) of the Commercial Computer
Software Restricted Rights clause at FAR 52.227-19, as applicable. Manufacturer is Grass
Valley, Inc., P.O. Box 59900, Nevada City, California 95959-7900 U.S.A.
Grass Valley, K2, Aurora, Summit, Dyno, Solo, Infinity, Turbo, Profile, Profile XP, NetCentral,
NewsBrowse, NewsEdit, NewsQ, NewsShare, Ne wsQ Pro, and Media Manager are either
registered trademarks or trademarks of Grass Valley, Inc. in the United States and/or other
countries. Grass Valley, Inc. products are covered by U.S. and foreign patents, issued and
pending. Additional information regarding Grass Valley, Inc. trademarks and other proprietary
rights may be found at www.grassvalley.com. Other trademarks and logos used in this
document are either registered trademarks or trademarks of the manufactu rers or vendors of
the associated products, such as Microsoft® Windows® operating system, Windows Media®
player, Internet Explorer® internet browser, and SQL Server™. QuickTime and the QuickTime
logo are trademarks or registered trademarks of Apple Computer, Inc., used under license
therefrom.
Rev Date Description
06 March 2009 Initial release of the K2 Summit P roductio n Client Serv ice Manual
— 86231150
12 October 2009 Updates for MPEG-2 and AVC-Intra support — 071-8725-00
09 April 2010 Updates to rec o ve r y pro c e du r e – 07 1- 8 72 5-01
4 K2 Summit Production Client Service Manual 09 April 2010
Page 5
Contents
Finding Information...........................................................................................9
Grass Valley Product Support.................................................................................13
Web Technical Support ......................................................................................13
Telephone Support.............................................................................................13
Waste Electrical and Electronic Equipment Directive.........................................14
Safety Summaries..............................................................................................17
Chapter 1 Product Description
Overview description...............................................................................................32
K2 Summit Client orientation...................................................................................32
FRU functional descriptions ....................................................................................33
Front bezel assembly ................................................................................. ..... ...33
Disk modules......................................................................................................33
CompactFlash boot media............................. ................................. ...... ...... ..... ...34
Power supply modules.......................................................................................34
Codec module ....................................................................................................34
MPEG-2 encoder card........................................................................................34
AVC-Intra codec card......................................... ........................................ ........35
Disk controller board...........................................................................................35
Front interconnect board................................................ ................................. ...35
Disk backplane unit............................................................................................35
Midplane board............................................................... ..... ...............................35
Carrier module................................................................................................. ...35
Fibre Channel board (optional) ...........................................................................36
System Overview .......................................................... ...... ..... ...... ..... ...... ..............37
Status indicators......................................................................................................38
Front panel indicators............................................... ...... ..... ...............................38
Rear panel indicators..........................................................................................39
Internal indicators............................... ..... ...... ..... ........................................ ........41
System beep codes............................................ ...... .................................. ..... ...42
Chapter 2 System Messages
About system messages......................... ..... .................................. ..... ...... ...... ........44
Critical system startup messag es........................................................ ...... ...... ..... ...45
Viewing AppCenter system status messages.........................................................45
Viewing system status messages.......................................................................46
Copying StatusPane messages to the clip board...............................................47
Clearing messages.............................................................. ...... ..... ....................47
Chapter 3 Service Procedures
About the write filter.................................................................................................49
Enabling the write filter............................................................................................50
Disabling the write filter...........................................................................................50
Committing a file to disk with write filter enabled.....................................................50
Exporting log files....................................................................................................51
Replacing a RAID 0 drive........................................................................................53
Replacing a RAID 1 drive........................................................................................53
About networking..................................... ....................................... .........................54
Restoring network configuration..............................................................................55
Install the loop-back adapter ..............................................................................55
Identify adapters.................................................................................................56
Name adapters................................................... ...... ...... ..... ...... ..... ...... ..............58
Set Rx/Tx Descriptors Value ..............................................................................59
Create the Control Team..................................................... ...... ..... ...... ..............60
Name team and loopback.............................. ..... ...... ...... ................................. ...62
Reorder adapters................................................................................................63
09 April 2010 K2 Summit Production Client Service Manual 5
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Contents
Set power management settings........................................................................ 64
Checking services................................................................................................... 64
Services on a stand-alone storage K2 Summit Client........................................ 64
Services on an shared storage K2 Summit Client.............................................. 65
Checking pre-installed software.............................................................................. 66
K2 Summit Client pre-installed software ............................................................ 66
Making CMOS settings ........................................................................................... 67
Using recovery images............................................................................................67
About the recovery image process.....................................................................67
Creating a recovery image................................................................................. 68
Restoring from a recovery image .......................................................................70
Using CompactFlash boot media for system restore ......................................... 71
Installing the Fibre Channel card driver .................................................................. 72
Using diagnostic tools............................................................................................. 74
Running Check Disk........................................................................................... 74
Running diagnostics for K2 Summit Production Client....................................... 75
Chapter 4 Troubleshooting problems
Step 1: Check configurations.................................................................................. 78
Step 2: Check connections and external equipment............................................... 78
Step 3: Check system status messages.................................................................78
Step 4: Identify problems using the startup sequence............................................ 78
Shutdown/restart problems.....................................................................................80
Checking external equipment..................................................................................81
VGA display problems........................................................................................ 81
Keyboard and mouse problems ......................................................................... 81
Power connection sequence...................................................................................81
BIOS startup............................................................................................................ 82
Windows startup............................... ...... ...... ................................. ...... ..... ............... 82
K2 Summit Client system startup............................................................................82
Windows startup problems............................................................................. ...... ...83
Thermal problems................................................................................................... 83
Codec board problems............................................................................................ 83
Power supply problems........................................................................................... 84
Video problems....................................................................................................... 85
Audio problems....................................................................................................... 85
Timecode problems.......................... ...... .................................. ..... ...... .................... 86
Operational problems..............................................................................................87
System problems .................................................... ................................. ...... ...... ...88
Storage problems.................................................................................................... 89
Media File System problems..............................................................................89
Media disk problems .......................................................................................... 89
Checking the storage system.............................................................................91
Network, transfer, and streaming problems............................................................ 92
Chapter 5 Removing and replacing FRUs
External Parts Removal ................................................................ ...... .................... 94
Front bezel assembly removal............................................ ..... ...... ..... ...... ......... 94
CompactFlash boot media removal....................................................................95
Disk module removal.......................................................................................... 95
Power supply module removal........................................................................... 96
Codec module removal...................................................................................... 96
Codec option card removal................................................................................97
Carrier module removal................................................. ...... ...............................98
Fibre Channel board (optional) removal............................................................. 99
Internal Parts Removal...................................... ...... ..... ...... .....................................100
Top cover removal.............................................................................................. 100
6 K2 Summit Production Client Service Manual 09 April 2010
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Disk backplane unit removal...............................................................................101
Front interconnect board removal.......................................................................102
Disk controller board removal.............................................................................103
Midplane board removal..................................... ...... .................................. ..... ...104
Index......................................................................................................................105
09 April 2010 K2 Summit Production Client Service Manual 7
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Contents
8 K2 Summit Production Client Service Manual 09 April 2010
Page 9
Finding Information
This service manual provides procedures for servicing the K2™ Summit™
Production Client to the field-replaceable unit level. Use this manual to isolate
problems to a board or module, such as the Power Supply, and to make repairs
through module exchange.
How this manual is org anized
This manual is organized around t he ta sks r equired to service th e K2 Summit Client.
The following describes the chapters included in this manual:
Chapter 1, Product Description — Describes the key features, system components,
and status indicators of the K2 Summit Client.
Chapter 2, System Messages — List s the variou s messages a nd system codes that you
might encounter as you use the K2 Summit Client.
Chapter 3, Service Proc edures — Conta ins pr ocedure s for period ic main te nance an d
repair.
Chapter 4, Troubleshoot ing problems — Contains problem de scriptions with steps for
diagnosing and correcting the cause of the problem. Use this information if you are
having trouble with your K2 Summit Client.
Chapter 5, Removing and repla ci ng FRUs — Contains procedures f or removing and
replacing field replaceable hardware components.
09 April 2010 K2 Summit Production Client Service Manual 9
Page 10
Finding Information
Getting more information
The following sections help you find the information you need in product manuals
and elsewhere.
For the installer of a K2 product with internal storage
If you are install ing a K2 clien t with st and-alone in terna l stor age or a K2 Solo Medi a
Server, refer to documentation in the following sequenc e:
Find this document… I n these locations… In these formats:
1 K2 Release Notes K2 product shipping box Printed
2 Quick Start Guide for the K2 product K2 product shipping box Printed
3 K2 System Guide K2 Documentation CD PDF file
Grass Valley Website PDF file
K2 Documentation CD PDF file
Grass Valley Website PDF file
Grass Valley Website PDF file
For the installer of a K2 client with direct connect storage
If you are installing a K2 client with stand-alone direct connect storage, refer to
documentation in the following sequence:
Find this document… I n these locations… In these formats:
1 K2 Release Notes K2 product shipping box Printed
Grass Valley Website PDF file
2 K2 Storage Cabling Guide K2 RAID shipping box Printed
K2 Documentation CD PDF file
Grass Valley Website PDF file
2 Quick Start Guide for the K2 product K2 product shipping box Printed
K2 Documentation CD PDF file
Grass Valley Website PDF file
3 K2 System Guide K2 Documentation CD PDF file
Grass Valley Website PDF file
10 K2 Summit Production Client Service Manual 09 April 2010
Page 11
For the installer of K2 clients and K2 SAN shared storage
If you are installing a K2 SAN with con nected K2 cli ents, refer to documentation in
the following sequence:
Find this document… I n these locations… In these formats:
1 K2 Release Notes K2 product shipping box Printed
Grass Valley Website PDF file
2 K2 Storage Cabling Guide K2 RAID shipping box Printed
K2 Documentation CD PDF file
Grass Valley Website PDF file
2 Quick Start Guide for the K2 produc t K2 product shipping box Printed
K2 Documentation CD PDF file
Grass Valley Website PDF file
3 K2 SAN Installation and Service Manual K2 Documentation CD PDF file
Grass Valley Website PDF file
3 K2 System Guide K2 Documentation CD PDF file
Grass Valley Website PDF file
Release Notes
The K2 Release Notes contain the latest information about the software shipped on
your system. The release notes include software upgrade instructions, software
specifications and r equir ements, f eature ch ange s from the pr evious relea ses, and any
known problems. Because release notes contain the latest information, they are
printed out and included in the K2 product shipping box, rather than included in the
Documentation CD-ROM. You should always check the Grass Valley Website to
determine if there is an updated version of release notes available.
K2 Storage Cabling Guide
The cabling guide provides instructions for K2 Storage Area Network cabling and
external configuration. The cabling guide provides instructions for each pre-defined
level of K2 SAN and cov ers b oth r edundan t and basi c (no n-redu ndan t) syst ems. You
can find the cabling guide packaged with the primary RAID storage chassis.
Documentation CD
Except for the release notes, the full set of support documentation, including this
manual, is available on the K2 Documentation CD that you receive with your K2
product. You can find the Documentation CD packaged in K2 product shipping
boxes.
The Documentation CD includes the following:
•
K2 AppCenter User Manual — Provides instructions for configuring and operating
the media channels of product.
•
Quick Start Guides — The Quick Start Guide provides step-by-step installation
09 April 2010 K2 Summit Production Client Service Manual 11
Page 12
Finding Information
•
•
•
•
•
•
On-line Help Sy st e m s
K2 AppCenter Help — In the AppCenter user interface menu bar select Help, then
choose
instructions for basic installation and operation of the K2 product.
K2 System Guide — Contains the product specifications and instructions for
modifying system settings.
Service Manuals — Contains information on servicing and maintaining the K2
product.
K2 SAN Installation and Service Manual — Contains installa tion, configura tion, and
maintenance procedures for shared storage options.
K2 Storage Cabling Guide — Contains diagrams for cabling the devices of the K2
Summit Client.
RAID Instruction Manuals — There is an Instruction Manual for each type of RAID
storage device that can be a part of a K2 Summit Client. These manuals contain
procedures for configuring and servicing the device.
Fibre Channel Switch Installation Manual — Contains information on configuring
and servicing the Fibre Channel switch.
AppCenter Help Topics from the drop-down menu.
SiteConfig Help — In the SiteConfig user interface menu bar select Help, then choose
SiteConfig Help Topics from the drop-down menu.
NetCentral Help — From the NetCentr al int erfa ce sel ect He lp | NetCentral Help Topics.
NetCentral documentation
The NetCentral product has its own documentation set, described as follows:
•
NetCentral Quick Star t Guide — Pr ovides an overview o f the i nstalla tion proc ess to
quickly set up and run NetCentral.
•
NetCentral Installation Guide — Identifies requirements and procedures to correctly
set up servers and devices, as well as provides detailed instructions to install and
configure NetCentral software.
•
NetCentral User Guide — Describes how to use the NetCentral Manager to monitor
devices.
•
NetCentral Help — From the NetCentral inter face acce ss on-line help. Selec t Help |
NetCentral Help Topics
.
Grass Valley Web Site
This public Web site contains all the latest manuals and documentation, and
additional support information. Use the following URL.
http://www.grassvalley.com.
12 K2 Summit Production Client Service Manual 09 April 2010
Page 13
Grass Valley Product Support
To get technical assi stance, check on the st atus of a question, or t o report a new issues,
contact Grass Valley Product Support via e-mail, the Web, or by phone or fax.
Web Technical Support
To access support infor mation on the Web, v isit the pr oduct support Web page on the
Grass Valley Web site. You can download software or find solutions to problems.
World Wide Web:http://www.grassvalley.com/support/
Technical Support E-mail Address:gvgtechsupport@grassvalley.com
Telephone Support
Use the following information to contact Product Support by phone.
International Support Centers
Our international support centers are available 24 hours a day, 7 days a week.
Grass Valley Product Support
Support Center Toll free In country
France +800 80 80 20 20 +33 1 48 25 20 20
United States +1 800 547 8949 +1 530 478 4148
Authorized Local Support Representative
A local support represen ta ti ve ma y be avai l abl e in your count ry. To locate a support
center duri ng normal local business hours, refer to the following list. Th is list is
regularly updated on the website for Grass Valley Product Support
(http://www.grassvalley.com/support/contact/phone/)
After–hours local phone support is also available for warranty and contract
customers.
Region County Telephone
Asia China +86 10 5883 7575
Hong Kong, Taiwan, Korea,
Macau
Japan +81 3 6848 5561
Southeast Asia - Malaysia +603 7492 3303
Southeast Asia - Singapore +65 6379 1313
India +91 22 676 10300
+852 2531 3058
Pacific Australia 1 300 721 495
New Zealand 0800 846 676
For callers outside Australia or
New Zealand
09 April 2010 K2 Summit Production Client Service Manual 13
+61 3 8540 3650
Page 14
Finding Information
Region County Telephone
Central America, South America All +55 11 5509 3440
North America North America, Mexico,
Europe UK, Ireland, Isr a e l +44 118 923 0499
+1 800 547 8949;
Caribbean
Benelux – Netherlands +31 (0) 35 62 38 421
Benelux – Belgium +32 (0) 2 334 90 30
France +800 80 80 20 20;
+1 530 478 4148
+33148252020
Germany, Austria,
Eastern Europe
Belarus, Russia, Tadzhikistan,
Ukraine, Uzbekistan
Nordics (Norway, Sweden,
Finland, Denmark, Iceland)
Southern Europe – Italy Rome: +39 06 87 20 35 28 ; +39
Southern Euro pe – Spain +34 91 512 03 50
Switzerland +41 56 299 36 32
Middle East, Near East , Africa Middle East +971 4 299 64 40
Near East and Africa +800 80 80 20 20;
+49 6150 104 444
+7 095 258 09 20;
+33 (0) 2 334 90 30
+45 40 47 22 37; +32 2 333 00 02
06 8720 35 42. Milan: +39 02 48
41 46 58
+33148252020
Waste Electrical and Electronic Equipment Directive
14 K2 Summit Production Client Service Manual 09 April 2010
Page 15
Waste Electrical and Electronic Equipment Directive
09 April 2010 K2 Summit Production Client Service Manual 15
Page 16
Finding Information
16 K2 Summit Production Client Service Manual 09 April 2010
Page 17
Safety Summaries
Read the following sectio ns for important safety information.
• Safety Summary
• Sicherheit – Überblick
• Consignes desécurité
• Certificat ions and compliances
09 April 2010 K2 Summit Production Client Service Manual 17
Page 18
Safety Summaries
Safety Summary
Read and follow the important safety information below, noting especially those
instructions related to risk of fire, electric shock or injury to person s. Addition al
specific warnings not listed here may be found throughout the manual.
Safety terms and symbols
Terms in this manual
Safety-rel ated stateme nts may appear in this manual in the following form:
WARNING: Any instructions i n this manual that re quire opening
the equipment cover or enclosure are for use by qualified service
personnel only. To reduce the risk of electric shock, do not
perform any servicing other than that contained in the operating
instructions unless you are qualified to do so.
WARNING: Warning statements identi fy conditi ons or practices
that may result in personal injury or loss of li fe.
CAUTION: Caution statements identify conditions or practices
that may result in damage to equipment or other property, or
which may cause equipment crucial to your business
environment to become temporarily non-operational.
Terms on the product
These terms may appear on the product:
DANGER — A personal injury hazard is immediately accessible as you read the
marking.
WARNING — A personal injury hazar d exists but is not immediat ely accessible as you
read the marking.
CAUTION — A hazard to property, product, and other equipment is present.
Symbols on the product
The following symbols may appear on the product:
Indicates that dangerous high voltage is present within the
equipment enclosure that may be of sufficient magnitude to
constitute a risk of electric shock.
Indicates that user, operator or service technician should refer to
product manual(s) for important operating, maintenance, or service
instructions.
This is a prompt to n ote fuse rating when rep lacing fuse(s). The fuse
referenced in the text must be replaced with one having the ratings
indicated.
18 K2 Summit Production Client Service Manual 09 April 2010
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Warnings
The following warning statements identify conditions or practices that can result in
personal injury or loss of life.
Dangerous voltage or current may b e present — Disconnec t power and remove battery
(if applicable) before removing protective panels, soldering, or replacing
components.
Do not service alone — Do not internally service this product unless another person
capable of rendering first aid and resuscitation is present.
Remove jewelry — Prior to servicing, remove jewelry such as rings, watches, and
other metallic objects.
Identifies a prote ctive grounding terminal wh ich must be connected
to earth ground prior to making any other equipment connections.
Identifies an external protec tive gro unding te rminal whi ch may be
connected to earth ground as a supple ment to an internal grounding
terminal.
Indicates that static sensitiv e components are pres ent which may be
damaged by electrostatic discharge. Use anti-static procedures,
equipment and surfaces during servicing.
Avoid exposed circuitry — Do not touch exposed connections, components or
circuitry when power is present.
Use proper power cord — Use only the power cord supplied or specified for this
product.
Ground product — Connect the grounding conductor of the power cord to earth
ground.
Operate only with covers and enclo sure panels in plac e — Do not opera te this pr oduct
when covers or enclosure panels are removed.
Use correct fuse — Use only the fuse typ e and rating specified for t his product.
Use only in dry environment — Do not operate in wet or damp conditions.
Use only in non-explosive environment — Do no t ope rate th is pr oduct in a n explos ive
atmosphere.
High leakage current may be present — Earth connect ion of product is essenti al before
connecting power.
Dual power supplies ma y be present — Be ce rtain to plug each power s upply cord into
a separate bra nch circuit employ ing a separate service ground. Disconnect both power
supply cords prior to servicing.
Double pole neutral fusing — Disconnect mains power prior to servicing.
Use proper lift points — Do not use door latches to lift or move equipment.
Avoid mechanical hazards — Allow all rotating devices to come to a stop before
servicing.
09 April 2010 K2 Summit Production Client Service Manual 19
Page 20
Safety Summaries
Cautions
The following caution statements identify conditions or practices that can result in
damage to equipment or other property
Use correct power source — Do not operate this product from a power source that
applies more than the voltage specified for the product.
Use correct voltage setting — If this product lacks auto-ranging power supplies,
before applying power ensure that the each power supply is set to match the power
source.
Provide proper ventilation — To prevent product overheating, provide equipment
ventilation in accordance with installation instructions.
Use anti-static procedures — Static sensitive components are present which may be
damaged by electrostatic discharge. Use anti-static procedures, equipment and
surfaces during servicing.
Do not operate with suspected equipment failure — If you suspec t pro duct damage or
equipment failure, have the equipment inspected by qualified service personnel.
Ensure mains disconnect — If mains switch is not provided, the power cord(s) of this
equipment provide the means of disconnection. The socket outlet must be installed
near the equipment and must be easily accessible. Verify that all mains power is
disconnected before installing or removing power supplies and/or options.
Route cable properly — Route powe r cords and other cabl es so tha t they ar not likel y
to be damaged. Properly support heavy cable bundles to avoid connector damage.
Use correct power supply co rds — P ower cord s fo r this equipmen t, i f provi ded, me et
all North American electrical codes. Operation of this equipment at voltages
exceeding 130 VAC requires power supply cords which comply with NEMA
configurations. International power cords, if provided, have the approval of the
country of use.
Use correct replacemen t batter y — This pr oduct may conta in bat teri es. To r educe t he
risk of explosion, check polarity and replace only with the same or equivalent type
recommended by manufacturer. Dispose of used batteries according to the
manufacturer’s instructions.
Troubleshoot only to board level — Circuit boards in this product are densely
populated with surfac e mount technology (SMT) components and application specific
integrated circuits (ASICS). As a result, circuit board repair at the component level is
very difficult in the field, if not impossible. For warranty compliance, do not
troubleshoot systems beyond the board level.
20 K2 Summit Production Client Service Manual 09 April 2010
Page 21
Sicherheit – Über bl ick
Lesen und befolgen Sie die wichtigen Sicherheitsinformationen dieses Abschnitts.
Beachten Sie insbesondere die Anweisungen bezüglich
Brand-, Stromschlag- und Verletzungsgefahren. Weitere spezifische, hier nicht
aufgeführte Warnungen finden Sie im gesamten Handbuch.
WARNUNG: Alle Anweisungen in diesem Handbuch, die das
Abnehmen der Geräteabdeckung oder des Gerätegehäuses
erfordern, dürfen nu r von qualifiziertem S ervicepersonal
ausgeführt werden. Um die Stromschlaggefahr zu verringern,
führen Sie keine Wartungsarbeiten außer den in den
Bedienungsanleitungen genann ten Arbeiten aus, es se i denn, Sie
besitzen d ie entsprechende Qualifikationen für diese A rbeiten.
Sicherheit – Begriffe und Symbole
In diesem Handbuch verwendete Begriffe
Sicherheitsrelevante Hinweise können in diesem Handbuch in der folgenden Form
auftauchen:
WARNUNG: Warnungen weisen auf Situationen oder
Vorgehensweisen hin, die Verletzungs- oder Lebensgefahr
bergen.
VORSICHT: Vorsichtshinweise weisen auf Situationen oder
Vorgehensweisen hin, die zu Schäden an
Ausrüstungskomponenten oder an deren Gegenständen oder zum
zeitweisen Ausfall wichtiger Komponenten in der
Arbeitsumgebung führen können.
Hinweise am Produkt
Die folgenden Hinweise können sich am Produkt befinden:
GEFAHR – Wenn Sie diesen Begriff lesen, besteht ein unmittelbares
Verletzungsrisiko.
WARNUNG – Wenn Sie diesen Begriff lesen, besteht ein mittelbares
Verletzungsrisiko.
VORSICHT – Es besteht ein Risiko für Objekte in der Umgebung, den Mixer selbst
oder andere Ausrüstungskomponenten.
Symbole am Produkt
Die folgenden Symbole können sich am Produkt befinden:
Weist auf eine gefährliche Hochspannung im Gerätegehäuse hin,
die stark genug sein kann, um eine Stromsch laggefahr darzustel len.
09 April 2010 K2 Summit Production Client Service Manual 21
Page 22
Safety Summaries
Weist darauf hin, dass der Benutzer, Bediener oder
Servicetechniker wichtige Bedienungs-, Wartungs- oder
Serviceanweisungen in den Produkthandbüchern lesen sollte.
Dies ist eine Aufforderung, beim Wechsel von Sicherungen auf
deren Nennwert zu achten. Die im Text angegebene Sicherung
muss durch eine Sicherung ersetzt werden, die die angegebenen
Nennwerte besitzt.
Weist auf eine Schutzerdungsklemme hin, die mit dem
Erdungskontakt verbunden werden muss, bevor weitere
Ausrüstungskomponenten angeschlossen werden.
Weist auf eine externe Schutzerdungsklemme hin, die als
Ergänzung zu einem internen Erdungskontakt an die Erde
angeschlossen werden kann.
Weist darauf hin, dass es stati sch empfindlic he Komponenten gibt,
die durch eine elektrostatische Entladung beschädigt werden
können. Verwenden Sie ant i sta ti sc he Pr ozeduren, Ausrüstung und
Oberflächen während der Wartung.
Warnungen
Die folgenden Warnungen weisen auf Bedingungen oder Vorgehensweisen hin, die
Verletzungs- oder Lebensgefahr bergen:
Gefährliche Spannungen oder Ströme – Schal ten Sie de n Strom ab, un d entfe rnen Sie
ggf. die Batterie, bevor si e Schut za bdeckungen abnehmen, löten oder Kompone nte n
austauschen.
Servicearbeiten nicht alleine ausführen – Führen Sie interne Servicearbeiten nur aus,
wenn eine weitere Person anwesend ist, die erste Hilfe leisten und
Wiederbelebungsmaßnahmen einleiten kann.
Schmuck abnehmen – Legen Sie vor Servicearbe iten Schmuck wie Ring e, Uhren und
andere metallische Objekte ab.
Keine offen liegenden Leiter berühren – Berühre n Sie bei eingesc haltete r Stromzuf uhr
keine offen liegenden Leitungen, Komponenten oder Schaltungen.
Richtiges Netzkabel verwenden – Verwenden Sie nur das mitgeliefert e Netzkabel ode r
ein Netzkabel, das den Spezifikationen für dieses Produkt entspricht.
Gerät erden – Schließen Sie den Erdleiter des Netzkabels an den Erdungskontakt an.
Gerät nur mit angebrachten Abdeckungen und Gehä useseiten betreiben – Sc halten Sie
dieses Gerät nicht ein, wenn die Abdeckungen oder Gehäuseseiten entfernt wurden.
Richtige Sicherung verwenden – Verwenden Sie nur Sicherungen, deren Typ und
Nennwert den Spezifikationen für dieses Produkt entsprechen.
Gerät nur in trockener Umgebung verwen den – Betreiben Si e das Gerät nicht in nassen
oder feuchten Umgebungen.
Gerät nur verwenden, wenn keine Explosionsgefahr besteht – Verwenden Sie dieses
Produkt nur in Umgebungen, in denen keinerlei Explosionsgefahr besteht.
22 K2 Summit Production Client Service Manual 09 April 2010
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Hohe Kriechströme – Das Gerät muss vor dem Ein schalten unbe dingt gee rdet werd en.
Doppelte Spannungsversorgung kann vorhanden sein – Schließen Sie die beiden
Anschlußkabel an getrennte Stromkreise an. Vor Servicearbeiten sind beide
Anschlußkabel vom Netz zu trennen.
Zweipolige, neutrale Sicherung – Schalten Sie den Netzstrom ab, bevor Sie mit den
Servicearbeiten beginnen.
Fassen Sie das Gerät beim Transport richtig an – Halten Sie das Ger ät beim Transpo rt
nicht an Türen oder anderen beweglichen Teilen fest.
Gefahr durch mechanische Teile – Warten Sie, bis der Lüfter vollständig zum Halt
gekommen ist, bevor Sie mit den Servicearbeiten beginnen.
Vorsicht
Die folgenden Vorsichtshinweise weisen auf Bedingungen oder Vorgehensweisen
hin, die zu Schäden an Ausr üstungsko mponente n oder anderen Gegenstände n führen
können:
Gerät nicht öffnen – Durch das unbefugte Öffnen wird die Garantie ungültig.
Richtige Spannungsquelle verwenden – Betreiben Sie das Gerät nicht an einer
Spannungsquelle, die eine höhere Spannung liefert als in den Spezifikationen für
dieses Produkt angegeben.
Gerät ausreichend belüften – Um eine Überhitzung des Geräts zu ve rmeiden , müss en
die Ausrüstungskomponenten entsprechend den Installationsanweisungen belüftet
werden. Legen Sie kein Papier unter das Gerät. Es könnte die Belüftung behindern.
Platzieren Sie das Gerät auf einer ebenen Oberfläche.
Antistatische Vorkehrungen treffen – Es gi bt stati sch empfindl iche Komponenten, d ie
durch eine elektrostatische Entladung beschädigt werden können. Verwenden Sie
antistatische Prozeduren, Ausrüstung und Oberflächen während der Wartung.
CF-Karte nicht mit einem PC verwenden – Die CF-Karte ist speziell formatiert. Die auf
der CF-Karte gespeicherte Software könnte gelöscht werden.
Gerät nicht bei eventuellem Ausrüstungsfehler betreiben – Wenn Sie einen
Produktschaden oder Ausrüstungsfehler vermuten, lassen Sie die Komponente von
einem qualifizierten Servicetechniker untersuchen.
Kabel richtig verlegen – Verlegen Sie Netzkabel und andere Kabel so, dass Sie nicht
beschädigt werden. Stützen Sie schwere Kabelbündel ordnungsgemäß ab, damit die
Anschlüsse nicht beschädigt werden.
Richtige Netzkabel verwenden – Wenn Netzkabel mitgeliefert wurden, er füllen diese
alle nationalen elektri schen Normen. Der Betri eb dieses Geräts mit Spann ungen über
130 V AC erfordert Netzkabel, die NEMA-Konfigurationen entsprechen. Wenn
internationale Netzkabel mitgeliefert wurden, sind diese für das Verwendungsland
zugelassen.
Richtige Ersatzbatterie verwenden – Dieses Gerät enthä lt eine Batter ie. Um die
Explosionsgefahr zu verringern, prüfen Sie di e Polarität und taus chen die Batterie nur
gegen eine Batterie desselben Typs oder eines gleichwertigen, vom Hersteller
empfohlenen Typs aus. Entsorgen Sie gebrauchte Batterien entsprechend den
Anweisungen des Batterieherstellers.
09 April 2010 K2 Summit Production Client Service Manual 23
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Safety Summaries
Das Gerät enthält keine Teile, die vom Benutzer gewartet werden können. Wenden
Sie sich bei Problemen bitte an den nächsten Händler.
24 K2 Summit Production Client Service Manual 09 April 2010
Page 25
Consignes desécurité
Il est recommandé de lire, de bi en comprendre et s urtout de respe cter les in formations
relatives à la sécurité qui sont exposées ci-après, notamment les consignes destinées
à prévenir les risques d’incendie, les décharges électriques et les blessures aux
personnes. Les avertissements complémentaires, qui ne sont pas nécessairement
repris ci-dessous, mais pré sents da ns toute s les se ctions du manue l, sont éga leme nt à
prendre en considération.
AVERTISSEMENT: Toutes les instructions présentes dans ce
manuel qui concernent l’ouverture des capots ou des logements
de cet équipement sont destinées exclusivement à des membres
qualifiés du personnel de maintenance. Afin de diminuer les
risques de décharges électriques, ne procédez à aucune
intervention d’entre tien autre que celles contenues dans l e
manuel de l’utilisateur, à moins que vous ne soyez habilité pour
le faire.
Consignes et symboles de sécurité
Termes utilisés dans ce manuel
Les consignes de sécurité présentées dans ce manuel peuvent apparaître sous les
formes suivantes :
AVERTISSEMENT: Les avertissements signalent des conditions
ou des pratiques suscepti bles d’occas ionner des bles sures graves,
voire même fatales.
MISE EN GARDE: Les m ises en garde signalent des condi tions
ou des pratiques suscept ibles d’ occasionner un endommagement
à l’équipement ou aux installations, ou de rendre l’équipement
temporairement non opérationnel, ce qui peut por ter préjudice à
vos activi tés.
Signalétique apposée sur le produit
La signalétique suivante peut être apposée sur le produit :
DANGER — risque de danger imminent pour l’utilisateur.
AVERTISSEMENT — Risque de danger non imminent pour l’utilisateur.
MISE EN GARDE — Risque d’endommagement du produit, des installations ou des
autres équipements.
Symboles apposés sur le produit
Les symboles suivants peut être apposés sur le produit :
Signale la présence d’une tension élevée et dangereuse dans le
boîtier de l’équipement ; cette tension peut être suffisante pour
constituer un risque de décharge électrique.
09 April 2010 K2 Summit Production Client Service Manual 25
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Safety Summaries
Signale que l’utilisateur, l’ opérateur ou le technicien de
maintenance doit faire référence au(x) manuel(s) pour prendre
connaissance des instructions d’utilisation, de maintenance ou
d’entretien.
Il s’agit d’une invite à prendre note du calibre du fusible lors du
remplacement de ce dernier. Le fusible auquel il est fait référence
dans le texte doit être remplacé par un fusible du même calibre.
Identifie une borne de protection de mise à la masse qui doit être
raccordée correctement avant de procéder au raccordement des
autres équipements.
I dentifie une borne de protection de mise à la masse qui peut être
connectée en tant que borne de mise à la masse supplémentaire.
Signale la présence de compo sants sensi bles à l’él ectrici té stati que
et qui sont susceptibles d’être endommagés par une décharge
électrostatique. Utilisez des procédures, des équipements et des
surfaces antistatiques durant les interventions d’entretien.
Avertissements
Les avertissements suivants signalent des conditions ou des pratiques susceptibles
d’occasionner des blessures graves, voire même fatales :
Présence possible de tensions ou de courants dangereux — Mettez hors tension,
débranchez et retirez la pile (le cas échéant) avant de déposer les couvercles de
protection, de défaire une soudure ou de remplacer des composants.
Ne procédez pas seul à un e intervention d’entre tien — Ne réalisez pas une intervention
d’entretien interne sur ce produit si une personne n’est pas présente pour fournir les
premiers soins en cas d’accident.
Retirez tous vos bijoux — Avant de procéder à une intervention d’entretien, retirez
tous vos bijoux, notamment les bagues, la montre ou tout autre objet métallique.
Évitez tout contact avec les circuits exposés — Évitez tout contact avec les
connexions, les composants ou les circuits exposés s’ils sont sous tension.
Utilisez le cordon d’alimentation approprié — Utilisez exclusivement le cordon
d’alimentation fourni avec ce produit ou spécifié pour ce produit.
Raccordez le produit à la masse — Raccordez le conducteur de masse du cordon
d’alimentation à la borne de masse de la prise secteur.
Utilisez le produit lorsque les couvercles et les capots sont en place — N’utilisez pas
ce produit si les couvercles et les capots sont déposés.
Utilisez le bon fusible — Utilisez exclusivement un fusible du type et du calibre
spécifiés pour ce produit.
Utilisez ce produit exclusivement dans un environnement sec — N’utilisez pas ce
produit dans un environnement humide.
Utilisez ce produit exclu siv eme nt dans un environnement non ex plos ible — N’utilisez
pas ce produit dans un environnement dont l’atmosphère est explosible.
26 K2 Summit Production Client Service Manual 09 April 2010
Page 27
Présence possible de courants de fuite — Un raccordement à la masse est
indispensable avant la mise sous tension.
Deux alimentations peuvent être présentes dans l’équipement — Assurez vous que
chaque cordon d’alimen tation est raccordé à des circuits de ter re séparés. Débranc hez
les deux cordons d’alimentation avant toute intervention.
Fusion neutre bipolaire — Débranchez l’alimentation principale avant de procéder à
une intervention d’entretien.
Utilisez les points de levage appro priés — Ne p as u ti li ser les verrous de la port e pour
lever ou déplacer l’équipement.
Évitez les dangers méca nique s — Laissez le ventilateu r s’arrêter avant de procéder à
une intervention d’entretien.
Mises en garde
Les mises en garde suivantes signalent les conditions et les pratiques susceptibles
d’occasionner des endommagements à l’équipement et aux installations :
N’ouvrez pas l’appareil — Toute ouverture prohibée de l’appareil aura pour effet
d’annuler la garantie.
Utilisez la source d’alimenta tion adéqu ate — Ne bra nchez pa s ce pr oduit à une so urce
d’alimentation qui utilis e une tensi on supérieu re à la tens ion nomin ale spéci fiée pour
ce produit.
Assurez une ventilation adéquate — Pour éviter toute surchauffe du produit, assurez
une ventilation de l’équipement conformément aux instructions d’installation. Ne
déposez aucun document sous l’appareil – ils peuvent gêner la ventilation. Placez
l’appareil sur une surf ace plane.
Utilisez des procédures antis tatiques - Les composants sensi bles à l’électrici té statique
présents dans l’équipement sont susceptibles d’être endommagés par une décharge
électrostatiq ue. Utilisez des pr océdures, des équi pements et des surf aces antistat iques
durant les interventions d’entretien.
N’utilisez pas la carte CF avec un PC — La carte CF a été spécialement formatée. Le
logiciel enregistré sur la carte CF risque d’être effacé.
N’utilisez pas l’équipemen t si un dysfonction nement est susp ecté — Si vo us suspectez
un dysfonctionnement du pr oduit, fai tes inspec ter cel ui-ci par un membre qualif ié du
personnel d’entretien.
Acheminez les câbles correctement — Acheminez les câbles d’alimentation et les
autres câbles de manière à ce qu’ils ne risquent pas d’être endommagés. Supportez
correctement les enroul ements de câbles afin de ne pas endomma ger les connecteur s.
Utilisez les cordons d’alimentation adéquats — Les cordons d’alimentation de cet
équipement, s’ils sont fournis, satisfont aux exigences de toutes les réglementations
régionales. L’util isat ion de cet é quipement à des tens ions dé passa nt les 130 V e n c. a.
requiert des cordons d’alimentation qui satisfont aux exigences des configurations
NEMA. Les cordons internationa ux, s’ils sont four nis, ont reçu l’approba tion du pays
dans lequel l’équipement est utilisé.
09 April 2010 K2 Summit Production Client Service Manual 27
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Safety Summaries
Utilisez une pile de remplacement adéquate — Ce produit renferme une pile. Pour
réduire le risque d’explosion, vérifiez la polarité et ne remplacez la pile que par une
pile du même type, recommandée par le fabricant. Mettez les piles usagées au rebut
conformément aux instructions du fabricant des piles.
Cette unité ne contient aucune partie qui peut faire l’objet d’un entretien par
l’utilisateur. Si un problème survient, veuillez contacter votre distributeur local.
28 K2 Summit Production Client Service Manual 09 April 2010
Page 29
Certifications and compliances
Canadian certified power cords
Canadian approval includes the products and power cords appropriate for use in the
North America power network. All other power cords supplied are approved for the
country of use.
FCC emission control
This equipment has been tested and found to comply with the limits for a Class A
digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference when the equipment is
operated in a commercial environment. This equipment generates, uses, and can
radiate radio frequency energy and, if not installed and used in accordance with the
instruction manual, may cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful
interference in which case the user will be required to correct the interference at his
own expense. Changes or modifica tions not expr essly a pproved by Grass Val ley can
affect emission compliance and could void the user’s authority to operate this
equipment.
Canadian EMC Notice of Compliance
This digital apparatus does not exceed the Class A limits for radio noise emissions
from digital apparatus set out in the Radio Interference Regulations of the Canadian
Department of Communications.
Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les
limites applicables aux appareils numériques de la classe A préscrites dans le
Règlement sur le brouillage radioélectrique édicté par le ministère des
Communications du Canada.
EN55103 1/2 Class A warning
This product has been evaluated for Electromagnetic Compatibility under the EN
55103-1/2 standards f or Emissions and Immuni ty and meets the require me nt s for E4
environment.
This product complies wit h Class A (E4 environment). In a do mestic environment this
product may cause radio interference in which case the user may be required to take
adequate measures.
FCC emission limits
This device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions : (1) This device may not cau se harmful interference , and (2)
this device must accept any interference received, inclu ding interference that may
cause undesirable operation.
09 April 2010 K2 Summit Production Client Service Manual 29
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Safety Summaries
Laser compliance
Laser safety requirements
Laser safety
This product may contain a Class 1 certified laser device. Operating this product
outside specifi cations or alte ring it s origin al des ign may res ult in hazardous radia tion
exposure, and may be cons idered an act of mod ifying or new manufact uring of a laser
product under U.S. regulations contained in 21CFR Chapter 1, subchapter J or
CENELEC regulations in HD 482 S1. People perfo rming s uch an a ct ar e req uired by
law to recertify and reidentify this product in accordance with provisions of 21CFR
subchapter J for distribution within the U.S.A., and in accordance with CENELEC
HD 482 S1 for distribution within countries using the IEC 825 standard.
Laser safety in the United States is regulated by the Center for Devices and
Radiological Health (CDRH). The laser saf ety regulations are published i n the “Laser
Product Performance Standard,” Code of Federal Regulation (CFR), Title 21,
Subchapter J.
The International Electrotechnical Commission (IEC) Standard 825, “Radiation of
Laser Products, Equipme nt Classifi cation, Requi rements and User’s Guide,” governs
laser products o utside the United States . Europe and member nations of the European
Free Trade Association fall under the jurisdiction of the Comité Européen de
Normalization Electrotechnique (CENELEC).
Safety certification
This product has been evaluated and meets the following Safety Certification
Standards:
Standard Designe d/tested for compliance with:
ANSI/UL 60950-1 Safety of Informatio n Technology Equipment,
IEC 60950-1 with CB
cert.
CAN/CSA C22.2 No.
60950-1
BS EN 60950-1 Safety of I nformation Technology Eq uipment,
including Electrical Business Equipment
(Second edition 2007).
Safety of Information Technology Equipment,
including Electrical Business Equipment
(Second edition, 2005).
Safety of Information Technology Equipment,
including Electrical Business Equipment
(Second edition 2007).
including Electrical Business Equipment
2006.
30 K2 Summit Production Client Service Manual 09 April 2010
Page 31
Chapter 1
Product Description
Topics in this section include the following:
•“Overview description” on page 32
•“K2 Summit Client orientation” on page 32
•“FRU functional descriptions” on page 33
•“System Overview” on page 37
•“Status indicators” on page 38
09 April 2010 K2 Summit Production Client Service Manual 31
Page 32
Chapter 1 Product Description
rd
Front bezel assembly
O
M
c
C
(
o
Overview description
The K2 Summ it Client is a cost-effecti ve media platform that inc orporates IT and
storage technologies to del iv er a networked solution to fac il it i es fo r replay in sports,
news, live, and live-to-tape applications, as well as ingest, playout, and media asset
management. It is a comprehe nsive platform that pro vides a suite of user appl ications,
system tools, and the largest range of third party interactivity in the industry.
Refer to the K2 System Guide for other high-level descriptions of features, controls,
applications, and subsystems.
K2 Summit Client orientation
The following illu strat ion sh ows t he loca tion o f Fiel d Replac eab le Unit s (FRUs) a nd
other components in the K2 Summit Client.
Codec modules
Top cover
Carrier module
Optional PCIe board
Power supply
module
ptional
PEG-2 Encoder
ards or AVC-Intra
odec cards
attached to underside
f codec module)
Power supply module
Disk pillars
Disk backplane
Midplane
Disk controller board
Front interconnect boa
Compact Flash
boot media
Disk modules
32 K2 Summit Production Client Service Manual 09 April 2010
Page 33
FRU functional descriptions
The Field Replaceable Units (FRUs) described in this section are as follows:
• “Front bezel assembly”
• “Disk modules”
• “CompactFlash boot media”
• “Power supply modules”
• “Codec module”
• “MPEG-2 encoder card”
• “AVC-Intra codec card”
• “Disk controller board”
• “Front interconnect board”
• “Disk backplane unit”
• “Midplane board”
FRU functional descriptions
• “Carrier module”
• “Fibre Channel board (optional)”
For procedures, refer to Chapter 5, Removing and repl aci ng FRUs .
Front bezel assembly
The front bezel assembly includes the bezel, standby switch, service LED, power
LED, USB connection, and f ans. The assembly has f our fans and prov ides cooling for
the K2 Summit Client chassis. Air intake is from the front of the K2 Summit Client
and outflow is th rough the rear. The assembly connects t o the front inter connect board
and is secu red to the chassis by two thumbscre ws.
Refer to “Front bezel assembly removal” on page 94 for procedures.
Disk modules
There are 8 slots for dis k modules in the K2 Summi t Client. The slots are lo cated
behind the front be zel as sembly in the front o f t he chassis. Each slot can contain one
disk module, and e ach module contain s one hard drive . Depending on storage options,
a K2 Summit Client can contain 0, 4, or 8 disk modules. Disk modules plug into the
disk backplane board.
Data is written or “str iped” acr oss the disks in a cont inuous fa shion, whic h makes the
disks a “stripe group”. This stripe group appears as the V: drive to the Windows
operating system.
The V: drive stores media. It also stores media file system, database, and
configuration informa ti on. K2 Summit Clien ts with di re ct -connect storage or shared
SAN storage do not contain disk modules, as the V: drive is on the external RAID
storage devices.
09 April 2010 K2 Summit Production Client Service Manual 33
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Chapter 1 Product Description
When configured as RAID 1, yo u can remove and rep lace a disk module while the K2
Summit Client is operational.
Refer to “Disk module removal” on page 95 for procedures.
CompactFlash boot media
The CompactFlash boot media contains the system drive, also known as the C: drive.
The C: drive contains application and operating system files. The CompactFlash
media is hosted by the front interconnect board.
Refer to “CompactFlash boot media removal” on page 95 for procedures.
Power supply modules
The K2 Summit Client has redundant (two) power supplies. You should connect a
power cable to eac h power supply, but both power supplies r emain operation al if only
one cable is connec ted. The power s upplie s can be ac cesse d from the r ear o f the unit .
You can remove and rep l ace a power supply whil e the K2 Summ it Client is
operational. Each power supply has a fan with automatic speed control and status
LEDs that indicate curr ent state and health. Refer to “Power supply problems” on
page 84 for LED descriptions. The po wer supply ha s protection for over voltage, over
current, and short circuits. The power supply modules plug into the midplane board.
Refer to “Power supply module removal” on page 96 for procedures.
Codec module
The K2 Summit Client has slot s for two codec modules. Eac h codec module hosts two
media input/output ch annels. The code c modules are or iented hor izonta lly across the
rear of the K2 Summit Client chassis. They provide the majority of the K2 Summit
Client’s media-related input and output connectors on the rear panel. The codec
modules plug into the midplane board.
A codec module can host a pa ir of codec option c ards. It is not al lowed to have a codec
module host just one codec opt ion card. There are two t ypes of codec opti on cards, as
follows:
• MPEG-2 encoder card
• AVC-Intra codec card
A codec module that host s codec opti on cards must have either two MPEG-2 encoder
cards or two AVC-Intra codec cards. It is not allowed to have one MPEG-2 encoder
card and one AVC-Intra codec card on the same codec module.
Refer to “Codec module removal” on page 96 for procedures.
MPEG-2 encoder card
A pair of MPEG-2 encoder cards is a codec modu le option. A codec modul e can host
two MPEG-2 encoder cards, one for each of the codec module’s channels. An
MPEG-2 encoder card provides MPEG-2 encode functiona lity to a channel . MPEG-2
decode functionality is a standard feature and does not require a dedicated card.
Refer to “Codec option card removal” on page 97 for procedures.
34 K2 Summit Production Client Service Manual 09 April 2010
Page 35
AVC-Intra codec card
A pair of AVC-Intra co dec car ds is a cod ec mo dule op tion. A codec modul e can h ost
two AVC-Intra codec cards, one for each of the codec module’s channels. An
AVC-Intra codec card provides AVC-Intra encode and decode functionality to a
channel.
Refer to “Codec option card removal” on page 97 for procedures.
Disk controller board
The disk controller board provides the RAID functionality for the internal disks. It is
mounted horizontally in the front center of the unit. The disk controller board plugs
into the disk backplane board and the midplane board. K2 Summit Clients with
direct-connect stor age or sha re d SAN stor age do not contain a disk control le r boa rd,
as RAID disks are in the external RAID storage devices.
Refer to “Disk controller board removal” on page 103 for pro cedures.
Front interconnect board
The front interconnect board mo nit or s and re port s th e sta tus of the RAID drive s, the
chassis fans, and the power sup plies. It controls the individual RAID status LEDs and
the front bezel P ower and Service LEDs. It hos ts the CompactFlash boot media. It is
mounted horizontally in the center front of the unit. The front interconnect board
plugs into the midplane board.
AVC-Intra codec card
Refer to “Front interconnect board removal” on page 102 for procedures.
Disk backplane unit
The disk backplane uni t includes t he disk backp lane board an d its mount ing brackets.
The disk backplane bo ard provides t he connections f or the disk modu les and hosts the
disk status LEDs. It is mounted in the front cen ter of the chassis. It plugs into the di sk
controller board and th e midplane board. A powe r cable connects th e midplane board
and the disk backplane board. K2 Summit Clients with direct-connect storage or
shared SAN storage do not contai n a di sk ba ckpl ane board, as RAID disks are in the
external RAID storage devices.
Refer to “Disk backplane unit removal” on page 101 for procedures.
Midplane board
The midplane board provides connections for the rear modules. The disk controller
board and the front interconnect board also plug into the midplane board. It is
mounted in the center of t he unit. A power cab le connects th e midplane board a nd the
disk backplane board, if present.
Refer to “Midplane board removal” on page 104 for procedures.
Carrier module
The carrier module provides the fu nctionality typica lly associated with a motherboard
in a PC. It hosts the CPU, one optional PCIe board, and provides rear panel
connections for Giga bit Ether net, USB, VGA, and IEEE 1394a ( Firewire) . The IEEE
09 April 2010 K2 Summit Production Client Service Manual 35
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Chapter 1 Product Description
1394a port is for debugging purposes only. It is not supported for customer use. Do
not attempt to configure or otherwise use th is port. The carrier mod ule also provides
a GPI connection and connections for reference. It plugs into the midplane board.
Refer to “Carrier module removal” on page 98 for procedures.
Fibre Channel board (optional)
The optional PCIe Fibre Channel board is hosted by the carrier module.
Refer to “Fibre Channel board (optional) removal” on page 99 for procedures.
36 K2 Summit Production Client Service Manual 09 April 2010
Page 37
System Overview
CPU module
Codec
Board
Codec
Board
Midplane
Power Supply Power Supply
VGA Monitor
USB Mouse
USB Keyboard
Dual GigE Ports
Inputs and
Outputs:
Audio,
Video,
Timecode,
RS-422
*Not in external storage models
Dual GigE Ports
USB
Port
Standby
switch
GPIO
Reference
Application
System
System
Resources
Real
Time
System
Optional Fibre
Channel Board
Fibre Channel Ports
Disk
Controller
Front
Connect
Fan
Status
Disk
Backplane
*
*
*Disk Modules
Fans
Compact
Flash
Optional
MPEG-2 card
Optional
MPEG-2 card
Optional
AVC-I card
Optional
AVC-I card
SATA
USB
SM
BUS
PCIe Switch
The K2 Summit Client is a PCIe bus-based Windows computer with extensive
enhancements to provide the video d is k r ecorder functionali ty. This section explains
the major ar chitectural blocks.
System Overview
09 April 2010 K2 Summit Production Client Service Manual 37
Page 38
Chapter 1 Product Description
K2 SUMMIT
PRODUCTION
CLIENT
Power
LED
Service
LED
!
Status indicators
The following sections describe the visual and audible indicators that communicate
the current operating status and system health of the K2 Summit Client.
Front panel indicators
The front bezel assembly must be installed for front panel LEDs to provide status.
Power LED
The Power LED indicates status as follows::
LED behavior Status Condition
Off The standby switch is set to Off and the K2 Summit Media Client is not
Green steady on The stand by switch is set to On and the K2 Summ it Media Client is either in the
Service LED
The following table explains the status conditions indicated by the different Service
LED behaviors. If two or more stat us conditions occur simultaneously, the LED
displays the behavior for the highest priority condition.
LED behavior Status Condition Priority
Flashing pattern alternating
Yellow/Green/Red/Off twice a
second
Solid Red Global failure — The K2 Summit Client system
Solid Yellow Warning — The K2 Summit Client system software
operational.
startup process or has competed the startup process and is operational..
WARNING: The power standby switch does not turn off power to the
system. To turn power off both power supplies must be disconnected
from the power source.
Identify — The K2 Sum mit Client is being directed to
identify itself by NetCentral or some other
application.
software has detected a critical error or failure that
impacts record/play operations.
has detected a problem that requires attention but does
not immediately impact record /play operations. For
example, a fan or power supply has failed but its
redundant partner is maintaining functionality.
1
2
3
38 K2 Summit Production Client Service Manual 09 April 2010
Page 39
Rear panel indicators
SDI IN1 SDI OUT1 SDI OUT2
LTC I/O
AES AUDIO RS422
SDI OUT1 SDI OUT2
AES AUDIO RS422
LTC I/O
SDI IN2 SDI IN3 SDI IN1 SDI IN2 SDI IN3
RTP RTP
e
G
LED behavior Status Condition Priority
Flashing Yellow pattern three
times a second.
Flashing pattern alternating
Yellow/Green once a second.
Drive failure — An internal RAID drive has failed. If
RAID 1, the failure does not immediately i mpact
record/play operations. The redundant partner RAID
drive is maintaining functionality.
Drive rebuild — If RAID 1, an internal RAID drive is
rebuilding.
4
5
Off Normal — The K2 Summit Client is healthy and
Rear panel indicators
The following indicators are visible from the rear panel view.
Codec board indicator
Each channel has a gree n/red LED that indicate s the status of the Real Time Pr ocessor
(RTP).
Interpret the RTP LED as follows:
LED behavior Status condition
Green flashing at
approximately 1
second intervals
5
operating normally.
RTP is up and connected to the host
LAN connector indicator codes
09 April 2010 K2 Summit Production Client Service Manual 39
Green flashing at
RTP is not connected to the host.
greater than 1 second
intervals
Red RTP error condition. Real Time OS is not runn ing.
Off Real Time OS is not running.
The motherboard has four RJ- 45 LAN connectors that include int egrated status LEDs.
The LEDs are oriented as follows:
reen
Green/Yellow/Orang
Page 40
Chapter 1 Product Description
!
OK
~AC
OK ~AC Fault
The meanings of the LED states are described in the following table:
LED LED state Status Condition
Green Green On The adapter is connected to a valid link partner
Green/Yellow/
Orange
If a LAN connector is faulty, you must replace the carrier module.
Power supply indicators
Each power supply has LEDs that indicates statu s.
Green flashing Data activity
Off No link
Off 10 Mbps
Green 100 Mbps
Yellow 10000 Mbps
Orange flashing Identify
Interpret the power supply LEDs as follows:
LED LED state Status Condition
OK Green On T he power supply is oper ating normally
Fault Yellow On There is a power supply fault
~AC Green On The electrical current available to the power
supply meets power supply requirements. Input >
85 VAC.
Another indicator o f power su pply operation is the a udible fan n oise. If a power cable
is connected to either power supply, the fan should stay on continuously on both
power supplies. This is the case even if the K2 Summit Client is shutdown or
restarting via the standby switch or the Windows operating system.
The Service LED on the front of the K2 Summit Client also indicates power supply
status. Refe r to “Service LED” on page 38.
If the power source and the power cord are OK and the status lights on the power
supply indicate a problem, refer to “Power supply problems” on page 84.
40 K2 Summit Production Client Service Manual 09 April 2010
Page 41
Reference indicator
GPI
VGA REF. LOOP THROUGH
Reference
There is a small hole in the carrier module next to the “REF. LOOP THROUGH”
BNC connectors.
Through this hole a LED is visible. When the LED is lit, the reference signal is present
and locked.
Internal indicators
You must remove one or more modules to expose the following indicators for
viewing.
Disk module indicators
Internal indicators
You must remove the front bezel assembly to see these LEDs. Each disk module has
LEDs that indicate status. The LEDs ar e locate d on th e disk bac kplane. Fle xible light
pipes transmit the light so that it appears on the disk pillar next to the disk module.
The following table explains the status conditions indicated by the different LED
behaviors. If two or more status conditions occur simultaneously, the LED displays
the behavior for the highest priority con dition. Priority numbe r 1 is the highest prior ity
LED behavior Status Condition Priority
Amber flashing pattern. Identify — The drive is being directed to identify itself
by Storage Utility or some other application.
Green flashing pattern twice a
second.
Red ON solid. Fault — The RAID controller has marked th e drive as
Amber ON solid. Offline — The drive is unbound. 3
Green flashing patter n ten times a
second.
Green ON solid Normal drive activity — The drive is healthy and no
OFF No drive — Drive is not present or is not fully e ngaged
Rebuild — The RAI D controller has marked the dri ve
as rebuilding.
faulty.
Normal drive activity — The drive is heal thy and disk
access is underway.
disk access is currently underway.
in slot.
1
3
3
3
3
—
09 April 2010 K2 Summit Production Client Service Manual 41
Page 42
Chapter 1 Product Description
Media Access
CompactFlash indicators
You must remove the front bezel assembly to see these LEDs. There are two LEDs
next to the CompactFlash.
Interpret the LEDs as follows:
LED LED state Status Condition
Access Green flickering Data access is underway on the CompactFlash
Media Green On The Comp actFlash media is plugged in
System beep codes
When you start up the K2 Summit Client by press in g t he s ta ndby swi tch or by doing
a Windows operating system restart, the CPU module might emit two short beeps.
Otherwise, if there are no errors present, the K2 Summit Client does not emit any
audible beeps.
When an error occurs during Power On Self Test (POST), the BIOS displays a POST
code that describes the problem. The BIOS might also issue one or more beeps to
signal the problem. This indicates a serious error and it is likely that the carrier module
must be replaced. Contact Grass Valley Support.
media
Off There is no CompactFlash media plugged in
42 K2 Summit Production Client Service Manual 09 April 2010
Page 43
Chapter 2
System Messages
Topics in this section include the following:
• “About system messages” on page 44
• “Critical system startup messages” on page 45
• “Viewing AppCenter system status messages” on page 45
09 April 2010 K2 Summit Production Client Service Manual 43
Page 44
Chapter 2 System Messages
About system me ss a ges
The following messages are displayed to indicate K2 Summit Client status:
• Normal BIOS messages — These messages can be observed on a loc ally connected
VGA monitor during normal startup processes
• BIOS POST error messages — If there i s a problem these messag es are displayed
on a locally connected VGA monito r. Durin g the Powe r On Self Test (P OST), t he
BIOS checks for problems and displays these messages.
• K2 Summit Client startup messages — As AppCenter opens the K2 Summit Cl ient
determines if system hea lt h is adequate by checking critica l sub sys tems. A dialog
box is displayed that indicates progress and displays messages. Refer to “Critical
system startup messages” on page 45.
• Status bar and StatusPane messages — During normal operation AppCenter
displays system status mess ages on the status bar. From the stat us bar you can open
the StatusPane to see both current and previous messages. You can observe these
messages in AppCenter on a locally connected VGA monitor or on a network
connected control point PC. Refer to “Viewing AppCenter system status
messages” on page 45.
• Storage Utility messages — While you are usi ng Stor age Utility, pop-up mes sag e
boxes inform you of the current status of the storage system.
• NetCentral messages — If you are monitoring the K2 Summit Client with
NetCentral, the NetCent ral interface displa ys a variety of messages an d other status
indicators. Refer to the NetCentral Help menu for a complete list of all the
messages that a monitored device can send.
44 K2 Summit Production Client Service Manual 09 April 2010
Page 45
Critical system startup messages
The following messages appear in the AppCenter system startup message box as
critical subsystems are checked during K2 Summit Client startup processes. If a
critical fail ure is detected, t he K2 Summit Client i s rendered inope rable and the fai lure
message appears.
Critical subsystem check messages Failure messages
System Startup Startup error
Missing or bad hardware
A real time processor is not functioning correctly
Checking hardware… Hardware fault
Checking media disks… One or more media disks failed to initialize
Missing or bad hardware
Missing or bad database
Checking file system… No file system is running
Checking database… Database fault
Critical system startup messages
Checking real-time system status… A real-time system failed to initialize
Updating configuration… Failed to synchronize configurations
Starting services… Unable to communicate with <servi ce name>
Viewing AppCenter system status messages
System status messages are displayed in the AppCenter status bar. There are two types
of system status messages, as follows:
• Channel status messages — In normal op eration, this ty pe of messa ge displa ys the
current operating status of the selected channel.
• System error messages — If a problem develops with the system software or a
hardware subsystem, this type of message is displayed for approximately 5
seconds. Afterward, t he display ret urns to the chan nel statu s message and the er ror
message is written to the st atus log file. When a message is wri tten to the status log,
a Status Icon indicates the severity of the message.
09 April 2010 K2 Summit Production Client Service Manual 45
Page 46
Chapter 2 System Messages
Status Messages
Protocol
Monitor
Button
Transfer
Monitor
Button
StatusPane
Button
Player 2: Playing 'List_10', 'Section 1', 'Clip_2'
Viewing system status messages
System status messages appear in the AppCenter status bar, which is located across
the bottom of the AppCenter window, and consists of a message area, several tool
buttons, and a status icon. The button icons appear only when the related function is
active. In the position of the StatusPane button, status icons appear.
The status icon changes depending on the status of the current status message.
Icon Name Description
Information A recent information message is present .
Warning There is at least one warning message, and no alert messages.
Alert There is at least one uncleared alert message.
Current and previous system status messages can be viewed in the StatusPane. To
open the StatusPane, click
Help | System Status.
46 K2 Summit Production Client Service Manual 09 April 2010
Page 47
Copying StatusPane messages to the clip board
Status icon
Date Time The machine that
reports this message
The subsystem that
reports this message
The StatusPane is used to view detailed system messages including status, warning,
and error messages. S ystem stat us messages p rovide status icon s and a de scription o f
the status event reported by the message. If there is a problem, a corrective action is
indicated. Use these messages along with Chapter 4, Troubleshooting problems to
determine if a service procedure is necessary.
If you have a remote AppCenter Channel Suite with channels from multiple K2
systems, the messages from the different machines are combined in the StatusPane
that you view from the Channel Suite. To help you determine which machine is
generating a message, each message lists the machine name.
Copying StatusPane messages to the clip board
1. Select the message or messages in the StatusPane.
2. Click
After copying the message, it can be pasted using standard Windows techniques.
Clearing messages
Clearing messages from th e StatusPa ne remo ves them fr om the logging da tabase and
the StatusPane. Th is also clear s the state of the subsyste m indicators so they no lon ger
display the alert and warning symbols.
1. Open the StatusPane, then click
Copy.
Clear.
2. When a message prompts you to confirm, click
Yes.
All messages are removed from the StatusPane and logging database.
09 April 2010 K2 Summit Production Client Service Manual 47
Page 48
Chapter 2 System Messages
48 K2 Summit Production Client Service Manual 09 April 2010
Page 49
Chapter 3
Service Procedures
Topics in this section include the following:
• “About the write filter” on page 49
•“Enabling the write filter” on page 50
•“Disabling the write filter” on page 50
•“Committing a file to di sk with write filter enabled” on page 50
•“Exporting log files” on page 51
•“Replacing a RAID 0 drive” on page 53
•“Replacing a RAID 1 drive” on page 53
•“About networking” on page 54
•“Restoring network configuration” on page 55
•“Checking services” on page 64
•“Checking pre-installed software” on page 66
•“Making CMOS settings” on page 67
•“Using recovery images” on page 67
•“Installing the Fibre Channel card driver” on page 72
•“Using diagnostic tools” on page 74
About the write filter
The K2 Summit Client has a file-based write filter, which is a feature of the Windows
embedded operating system. With the write filter enabled, files can be created,
modified, and deleted, but these changes are held in a memory cache. When the K2
Summit Client restarts, these changes are lost and the K2 Summit Client returns to its
original state. This prot ects the K2 Summi t Clien t from ch anges and incre ase s on-air
reliability. For any system configuration change the write filter must be disabled
otherwise changes ar e lost at the n ext restart.
Some directories, such as C:\logs, C:\Profile\config, and C:\Profile\ChannelSuites,
are excluded from write filter protection, so that channel configuration and logs are
saved. Do not attempt to alt er this list of excluded di rectories. If you suspe ct that write
filter configuration has been alter ed, use the recover y i ma ge p rocess to restore to the
default configuration.
To enable the write filter, the K2 Summit C lient must be restarted. Likewise, to
disable the write filter, the K2 Summit Client must be restarte d. You can enable/
disable the write filter remotely using the SiteConfig lock/unlock feature on one K2
Summit Client at a t ime or on a group of K2 Summit Clients all at once. You can also
enable/disable the writ e filter from a local K2 Sum mit Client.
09 April 2010 K2 Summit Production Client Service Manual 49
Page 50
Chapter 3 Service Procedures
Enabling the write filter
Prerequisite:
• K2 software must be installed on the K2 Summit Client.
1. If you have not already done so, log on to the K2 Summit Client with admi nistrator
privileges.
2. From the Windows desktop click
Utility
.
FBWF Manager opens.
3. Under Filter Settings, set Fi lter to
4. Under Protected Volumes, set C: to
5. Click
OK.
6. When prompted, restart the K2 Summit Client.
Disabling the write filter
Prerequisite:
• K2 software must be installed on the K2 Summit Client.
1. If you have not already done so, log on to the K2 Summit Client with admi nistrator
privileges.
2. From the Windows desktop click
Utility
.
FBWF Manager opens.
3. Under Filter Settings, set Fi lter to
Start | All Programs | Grass Valley | Write Filter
Enable.
Protected.
Start | All Programs | Grass Valley | Write Filter
Disable.
4. Click
OK.
5. When prompted, restart the K2 Summit Client.
Committing a file to disk with write filter enabled
Prerequisite:
• K2 software must be installed on the K2 Summit Client.
You can over-ride the write filter for an individual file and permanently save the file
to disk.
1. If you have not already done so, log on to the K2 Summit Client with admi nistrator
privileges.
2. From the Windows desktop click
Utility
.
FBWF Manager opens.
3. Under Exclusions, click
Browse.
4. Browse to the file that you want to save permanently, select the file and click
50 K2 Summit Production Client Service Manual 09 April 2010
Start | All Programs | Grass Valley | Write Filter
OK.
Page 51
Exporting log files
Files in directories that exist on the CompactFlash can be created. New directories
cannot be created. You cannot commit deletions of files.
5. Click
6. Click
Commit.
OK.
Exporting log files
The procedures in this section describe how to export log files from the K2 Summit
Client. The log files can include the following:
• All applications messages
• The Windows Event Log
• Logs from the media database
• Dr. Watson messages.
The exported log files are combined in a ZIP file. The ZIP file can be sent to Grass
Valley product support whe re the y can analyze the logs to det ermi n e t he op era ti ona l
status of your K2 Summit Client.
NOTE: ExportLog does not export StatusPane messages. To capture StatusPane
messages, refer to the “Copying StatusPane messages to the clip bo ard” on page 47.
When you export the log zip file, you must either export it to a location that is not
protected by the K2 Summ it Client write filter, or else disable the write filter before
exporting.
Use one of the following procedures to export the logs.
Exporting log files from AppCenter workstation
1. In AppCenter workstation click
System | Export Log. The Export Log dialog box
opens.
2. Click the
Logs tab.
09 April 2010 K2 Summit Production Client Service Manual 51
Page 52
Chapter 3 Service Procedures
3. Select the logs to export.
4. Click the
Destination tab.
5. Browse to a location for saving the log file.
6. Name the log file.
7. Click
Export. A progress bar appears.
8. When the export process is complete, and message confirms success. Click
OK and
close the Export Log dialog box to continue.
9. Find the log file at the specified location.
10.If you disabled the write filter, enable it before continuing.
52 K2 Summit Production Client Service Manual 09 April 2010
Page 53
Exporting log files using the Windows command line
This procedure allows you to export log files even if AppCenter does not start
properly. It uses the Windows command prompt.
1. If you have not already done so, connect a mouse and keyboard to the K2 client
system.
Replacing a RAID 0 drive
2. In the Windows task bar, select
3. Type the following in the Run dialog box, then click
c:\profile\exportlog
The ExportLog dialog box is displayed.
4. Continue with the procedure “Exporting log fi les from AppCenter workstation” on
page 51, starting with step 2.
Start | Run.
Replacing a RAID 0 drive
If configured as RAID 0, when one drive fails, all media is lost. To replace a RAID 0
drive, do the following:
1. If you have not already done so, disable the write filter.
2. Unbind the LUN that has the failed drive.
3. Remove the failed drive from th e K2 Summit Client chassi s.
4. Insert the replacement drive in the K2 Summit Client chassis.
5. Restart the K2 Summit Client.
6. Using Storage Utility on the K2 Summit Client, bind disks as RAID 0.
7. Restart the K2 Summit Client.
OK.
8. Using Storage Utility on the K2 Summit Client, make a new file system. s
Always use t he Storage Utility to physically identify the failed drive. To identify a
drive, in Storage Utility right-click th e drive and se lect
lights to flash.
Refer to the K2 System Guide for Storage Utility procedures.
Refer to “Disk module removal” on page 95 for the mechanical procedure for
removing and inserting a drive.
Replacing a RAID 1 drive
If configured as RAID 1, you will r epair the sy stem by r eplaci ng the drive a s soon a s
possible. You can replace a si ngl e RAID 1 dr ive while continuing media oper at ion s.
Always use the Storage Utility to physically identify the failed drive. Accidently
removing the wrong drive can destroy data. To identify a drive, in Storage Utility
right-click the drive and select
the K2 System Guide for Storage Utility procedures.
Before removing the disk mo dule, you s hould use Storage Utili ty to disabl e the di sk.
Identify. This causes the disk lights to flash. Refer to
Identify. This causes the disk
09 April 2010 K2 Summit Production Client Service Manual 53
Page 54
Chapter 3 Service Procedures
Refer to “Disk module removal” on page 95 for the mechanical procedure for
removing and inserting a drive.
On inserting a RAID 1 replacement drive, if disk access (record/play operations) is
underway, the RAID controller automatically starts rebuilding the drive. You can
verify rebuild status by looking at the drive LED or by looking at the Service LED.
Refer to “Front panel indicators” on page 38. If there is no media access currently
underway, you can use Storage Utility to force-start the rebuild process.
You can also ch eck disk sta tus in the Storage Utili ty by select ing the disk module icon
in the device tree. Status is reported in the right-hand pane. On completion, the disk
drive status ch anges fr om Rebuildi ng to Onli ne. You ma y need to refres h the Stor age
Utility display. You can also open the Progress dialog box, by clicking
Report
.
About networking
When you receive a K2 Summit Client from the factory, it has a specific network
configuration, includ ing a loopback adapter and two of th e four Gigabit Ethernet ports
configured as a teamed pair. The Gigabit Ethernet ports, as viewed when looking at
the rear panel, are repr esented in the following illustration.
View | Progress
Media
Connection #1
iSCSI:
SAN
storage
FTP/Streaming:
23
Internal and
direct-connect
Control:
Internal,
directconnect,
and SAN
storage
storage
Connection #2
iSCSI:
Redundant
SAN
storage
Control:
Redundant
SAN
storage
1
Control Team: Same for internal, directconnect, and SAN storage.
Control
Connection #1
Connection #2
Media
4
Control
54 K2 Summit Production Client Service Manual 09 April 2010
Page 55
Restoring networ k configuration
When you restore a K2 Summit Client from its system specif ic image provided on t he
Recovery USB Drive, network configuration is also restored to the factory default
settings. This is the recommended method of restoring network configuration.
However, if for some other reason you must configure network settin gs manually, use
the following procedures to restore the default network configuration:
• “Install the loop-back adapter”
• “Identify adapters”
• “Set Rx/Tx Descriptors Value”
• “Create the C ontrol Team ”
• “Name team and loopback”
• “Reorder ad apters”
• “Set power management settings”
Install the loop-back adapter
Restoring network configuration
1. On the Windows desktop right-click My Network Places and select Properties.
The Network Connections window opens.
2. Check the list of adapter s for an a dapter with “Loopbac k” in its n ame a nd proc eed
as follows:
• If “Loopback” is installed, skip this procedure.
• If “Loopback” is not installed, continue with this procedure.
3. If you have not already done so, disable the write filter.
4. In the Windows Control Panel, open
5. Click
Yes, I have already connected the hardware, and then click Next.
6. At the bottom of the list, click
7. Click
8. Click
Install the hardware that I manually select from a list, and then click Next.
Network adapters, and then click Next.
9. In the Manufacturer box, click
10.In the Network Adapter box, click
Next.
11.Click
12.In Control Panel, go to
Next, then Finish.
Network Connections.
Add Hardware and then click Next.
Add a new hardware device, and then click Next.
Microsoft.
Microsoft Loopback Adapter, and then click
13.Find the connection that reports it self in the Device Name column as the l oopback
adapter. Right-click on this icon and rename the connection to
14.Right-click on the Loopback icon and select
15. Select
09 April 2010 K2 Summit Production Client Service Manual 55
Internet Protocol (TCP/IP) and click the Properties button.
Properties.
Loopback.
Page 56
Chapter 3 Service Procedures
16.Click Use the follo wing IP address and set the ad dress to 192.168.200.200 and
set the subnet mask to 255.255.255.0.
NOTE: The Microsoft Loopback Adapter must have its IP address set to
192.168.200.200. If a different IP address is used the stand-alone storage K2
Summit Client can not access its own media file system.
17.Click
OK and Close to exit.
18. Proceed as follows:
• If you have no additional network configuration to do, reorder adapters now.
Refer to “Reorder adapters” on page 63. Then enable the write filter.
• If you have additional network configu ration tasks to do, do not re order adapters
now. Continue with the next task “Identify adapters”.
Identify adapters
On some K2 Summit Clients, it is possible that the Microsoft Windows operat in g
system has enumerated the “Intel® PRO/1000 PT Dual Port Server Adapter…”
names in an unpredictable sequence. You must identify adapters by their loc ation
rather than by the enume ration assigned by the Windows op erating system an d verify
or modify the adapter name as necessary.
1. Open Device Manager as follows:
a. On the Windows desktop, right-click
Computer) and select
K2 Summit Production Client (My
Manage. The Computer Management window opens.
b. In the left pane select
Device Manager.
Device Manager opens in the right pane.
2. In Device Manager, expand
56 K2 Summit Production Client Service Manual 09 April 2010
Network Adapters.
Page 57
Identify adapters
3. Verify that there are four adapters listed, named “Intel® PRO/1000 PT Dual Port
Server Adapter…”, with an enumerator at the end of the name.
The 1394 adapter is for the IEEE 1394a port on the rear panel. This port is for
debugging purposes only. It is not supported for customer use. Do not attempt to
configure or otherwise use this port.
4. For each adapter shown, identify its location, as follows:
a. Under Network adapters, right-click one of the adapters and select
The Properties dialog box opens.
Properties.
b. On the
General tab take note of Location displayed within the parentheses.
You must make a written re cor d of the “Intel® PRO/1000 PT Dual Port Server
Adapter…” enumerator that t he Windo ws oper ating sy stem has assign ed to th is
location (PCI bus X, device 0, function X). Use the table below and fill in the
blanks:
On this K2 Summit Client, Windows has
assigned this adapter name…
Intel® PRO/1000 PT Dual Port Server Adapte r PCI bus ____, device 0, function ____
Intel® PRO/1000 PT Dual Port Server Adapte r #2 PCI bus ____, device 0, function ____
Intel® PRO/1000 PT Dual Port Server Adapte r #3 PCI bus ____, device 0, function ____
09 April 2010 K2 Summit Production Client Service Manual 57
To this location:
Page 58
Chapter 3 Service Procedures
On this K2 Summit Client, Windows has
assigned this adapter name…
Intel® PRO/1000 PT Dual Port Server Adapte r #4 PCI bus ____, device 0, function ____
5. Repeat the previous steps un til you have a determined whi ch “Intel® PRO/1000 PT
Dual Port Server Adapter…” name goes to which (PCI bus X, device 0, function
X) location.
6. Continue with the next procedure “Name adapters”.
Name adapters
1. If you have not already done so, disable the write filter.
2. If you have not already done so, on the Windows desktop right-click
Places
and select Properties.
The Network Connections window opens.
To this location:
My Network
In the Device Name column you see the adapter names and enumerators that the
Windows operating system has assigned to adapters.
3. Determine which adapter name s in the Device na me column are assigned to which
(PCI bus X, device 0, function X) location.
4. Reconcile the locations a ssigne d to the ada pter na mes with t he names a s cur rent ly
configured in the Name column.
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Set Rx/Tx Descriptors Value
The required mapping of names to locations is specified in the following table:
The adapter name (as displayed in the Device Name
column) that is assigned to this location…
PCI bus 4, device 0, function 1 Control Connection #1
PCI bus 4, device 0, function 0 Media Connection #1
PCI bus 3, device 0, function 0 Media Connection # 2
PCI bus 3, device 0, function 1 Control Connection #2
Must be named as follows:
5. Proceed as follows:
• If all the names on this K2 Summit Client a re conf igur ed corr ectly to loc at ions,
skip ahead to the last step of this procedure.
• If names on this K2 Summit Client ar e not c onfigured correct ly to loca tions, f or
each adapter name incorrec tly conf ig ured, comp lete the remaini ng steps of this
procedure.
6. Select the name in the Name column.
7. Select
File | Rename to enter rename mode.
8. Type the name required for the location.
9. If continuing with network config uration, proceed with the next procedure “Set Rx/
Tx Descriptors Value”. If network configura tion is complete, enable th e write
filter.
Set Rx/Tx Descriptors Value
1. If you have not already done so, disable the write filter.
2. In Device Manager, highlight and right-click the
Server Adapter
3. Select
4. Click
Properties. The Properties dialog box opens.
Advanced tab.
5. In the Settings list , select
The Performance Options dialog box opens.
6. In the Property list, select
7. In the Values field, if not already set correctly, use the up/down arrows to set the
value to
then select back to Receive Descriptors. This resets the values available in the
Values field.
8. In the Settings list , select
9. In the Values field, set the value to
10.Click
OK to close dialog boxes and save settings.
11.Repeat this procedure on the remaining Ethernet adapters.
12.If continuing with network configur ation, proceed with t he next procedure “Create
.
Performance Options, t hen click the Properties button.
Receive Descriptors.
1024. If 1024 is not available, select a different entry in the settings list,
Transmit Descriptors.
Intel® PRO/1000 PT Dual Port
1024.
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Chapter 3 Service Procedures
the Control Team”. If network configuration is complete, enable the write filter.
Create the Control Team
NOTE: Team control ports only. Do not team media ports.
1. If you have not already done so, disable the write filter.
2. In Device Manager, right -cl i ck t he a dapter name that on this K2 Summit Client is
assigned to location PCI bus 4, device 0, function 1.
3. Select
Properties
The Properties dialog box opens.
4. Select the
Teaming tab.
5. Select
Team this adapter with ot her ada pters, then click New Team. The New Team
Wizard opens.
6. Enter Control Team.
Click
Next.
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Create the Control Team
7. Select the check box for the adapter name that maps to Cont rol Connection #1 (PCI
bus 4, device 0, function 1) and for the adapter name that maps to Control
Connection #2 (PCI bus 3, device 0, function 1). Click
Next.
8. Select
9. Click
Switch Fault Tolerance. Click Next.
Finish and wait a few seconds for the adapters to be teamed.
10.Open the Modify Team dialog box as follows:
a. In Device Manager | Network Adapters, right-click
Properties. The Properties dialog box opens.
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Control Team and select
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Chapter 3 Service Procedures
b. Select the Settings tab.
c. Click
11.On the
Modify Team. A dialog box opens.
Adapters tab, do the following:
a. Select the top entr y, which is the ada pter name that map s to Control Connection
#1 (PCI bus 4, device 0, function 1)
b. Select the adapter name t hat maps t o Contr ol Connec tion # 2 (PCI bus 3, devi ce
0, function 1) and click
12.Click
OK and OK and to close dialog boxes.
13.Restart the K2 Summit Client.
14.If continuing with network configurati on, proceed wi th the next procedure “Name
team and loopback”. If network configuration is complete, enable the write filter.
Name team and loopback
1. If you have not already done so, disable the write filter.
2. On the Windows desktop right -cli ck
Network Connections window opens.
and click Set Primary.
Set Secondary.
My Network Places and selec t Properties. The
3. For the Control Team and the loopback, select adapter names in the “Device
Name” column and rename them as follows:
a. Select the adapter name.
b. Select
File | Rename to enter rename mode.
c. Type the name, as specified in the following table:
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In the Device Name column, select this adapter name… And rename it as follows:
TEAM : Control Team Control Team
Microsoft Loopba ck Adapter Loopback
4. Do on e of the following:
• If you intend to use SiteConfig for device discovery and IP address
configuration, you do not ne ed to set an IP addr ess for the Contro l Team at th is
time. Skip ahead to the last step in this procedure.
• If you are not using SiteConfig, set an IP address for the Control Team at this
time. Use standard Windows procedures.
Do not set IP addresses for the two Media Connections.
5. If continuing with network configuration, proceed with the next procedure
“Reorder adapters”. If network configuration is complete, enable the write filter.
Reorder adapters
Reorder adapters
1. If you have not already done so, disable the write filter.
2. On the Windows desktop right-click
My Network Places and select Properties.
The Network Connections window opens.
3. On the menu bar at the top of the window, select
Settings…
Advanced, then Advanced
4. On the Adapters and Bindings tab, depending on the K2 Summit Client’s storage,
order adapters as follows:
Internal or direct-connect storage Shared (SAN) storage
Loopback Control Team
Control Team Media Connection #1
Media Connection #1 Media Connec tion #2
Media Connection #2 Loopback
Control Connectio n #1 Control Connectio n #1
Control Connectio n #2 Control Connectio n #2
1394 Connection 1394 Connection
If controlled by Dyno Production Assistant, refer to Dyno PA documentation for
adapter order.
5. Click
OK to close Advanced settings and accept the changes.
6. Close the Network Properties window.
7. If continuing with network configuration, proceed with the next procedure “Set
power management settings”. If network configuration is complete, enable the
write filter.
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Chapter 3 Service Procedures
Set power management settings
1. If you have not already done so, disable the write filter.
2. On the Windows desktop right-click
The Network Connections window opens.
3. Right-click any network connection that is not the Control Team and select
Properties
.
The …Connection Properties dialog box opens.
4. Click
Configure.
The …Properties dialog box opens.
5. On the
Power Management tab, uncheck all checkboxes, if they are not already
unchecked.
6. On the …Properties dialog box, click
7. If a “…lose connectivity…” message opens, click
8. Repeat these steps on the remaining network connections (except the Control
Team) in the Network Connections window.
9. Enable the write fi lter
The network configuration procedure is complete.
Checking services
Depending on storage type (s tand-a lo ne or share d) of the K2 Summit Cli ent, vari ous
services are turned off or on or set to different startup types. These services are
automatic ally set by the K2 Summit Client softw are installa tion program and by the
Status Server service whenever the K2 Summit Client starts up.
My Network Places and select Properties.
OK.
Yes.
NOTE: Do not manually change the way services run on a K2 Summit Client.
If you suspect that services have been tampered with or for any reason are not set
correctly, you can check their curr ent settings in the Windows Services Control Panel.
The table below provides the settings for the services that are critical to a correctly
operating K2 Summit Client.
Services on a stand-alone storage K2 Summit Client
When a stand-alone K2 Summit Client with either internal storage or direct-connect
storage is operati ng normally, in the Services control panel services appear as follows:
Service Status Startup
a
CvfsPM
Grass Valley AppService Started Autom atic Depends on Status Server service
Grass Valley Catch Server Ingest
Engine
64 K2 Summit Production Client Service Manual 09 April 2010
Started Automatic —
— Manual Used with Capture Service features.
Type
Comments
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Services on an shared storage K2 Summit Client
Service Status Startup
Grass Valley Catch Server Monitor
Host
Grass Valley File-Import Watcher
Service
Grass Valley FTP Daemon Started Manual Started by Status Server service on
Grass Valley Host File Service Started Automatic —
Grass Valley K2 Config Started Automatic Not used on stand-alone storage K2
Grass Valley MegaRaid Server — Manual —
Grass Valley Pathfire Bin — Automatic Used with the K2 Pathfire Capture
Grass Valley RTS Config Service Started Automatic —
Grass Valley Storage Utility Host Started Automatic —
Grass Valley System Status Server Started Automatic At startup the Status Server service
Grass Valley Transfer Queue Service Started Automatic —
— Manual Used with Capture Service features.
— Manual Used with the HotBin feature.
Type
Comments
stand-alone storage models
Summit Client
Service feature.
makes sure the following services
are started:
-AMP TCP Service
-AppService
-FTP Daemon
K2 Dyno Server Service Started Automatic Present only if K2 Dyno Server is
installed.
Metadataservice Started Manual —
Microsoft iSCSI Initiator Service Started Automatic Not used on a stand-alone storage
K2 Summit Client
Sabretooth License Server Started Automatic —
Sabretooth Protocol Service Started Automatic —
a.
With SNFS version 3.5, th is is the only se rvice. Previous versions had StorNext File System service and
StorNext File System RPC Port Mapper service.
Services on an shared storage K2 Summit Client
When a shared storage (SA N) K2 Summit Client is operating normally, in the
Services control panel services appear as follows:
Service Status Startup
a
CvfsPM
Grass Valley AppService Started Automatic Depends on Status Server service
Started Automatic —
Type
Comments
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Chapter 3 Service Procedures
Service Status Startup
Type
Grass Valley FTP Daemon Manual Intentionally not started by Status
Grass Valley Host File Service Started Automatic —
Grass Valley K2 Config Started Automatic Need ed on shared storage K2
Grass Valley MegaRaid Server Started Manual —
Metadataservice Started Manual —
Grass Valley RTS Config Service Started Automatic —
Grass Valley Storage Utility Host Started Automatic —
Grass Valley System Status Server Started Automatic At startup the Status Server service
Grass Valley Transfer Queue Service Started Automatic Not used on an sh ared storage K2
Microsoft iSCSI Initiator Service Started Automatic Needed on shared storage K2
Comments
Server service on shared storage
models. Transfers go to K2 Media
Server, not K2 Summit Client.
Summit Client
makes sure the following services
are started:
-AMP TCP Service
-AppService
Summit Client. Transfers go to K2
Media Server, not K2 Summit
Client.
Summit Client
a.
With SNFS version 3.5, th is is the only se rvice. Previous versions had StorNext File System service and
StorNext File System RPC Port Mapper service.
Checking pre-installed software
Software is pre-installed on K2 products when you receive them from the factory.
This load of pre-installed software is referred to as the “golden drive”. The following
list is an example of the software pre-installed. Check K2 Release Note s for the most
up-to-date list with version information.
If you suspect that pre-installed so ftware is not c orrect, use the recovery process to
re-load the software. Do not attempt to un-install, install, or repair pre-installed
software without guidance from your Grass Valley Support representative.
K2 Summit Client pre-installed software
• Intel Pro Software
•QuickTime
• Microsoft iS CSI Initiator
•MS XML
• .NET Framework
• MegaRAID — Do not use this utility on a K2 Sum mit Client. Th is utility is for use
66 K2 Summit Production Client Service Manual 09 April 2010
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by qualified Grass Valley Service personnel only. When this utility is opened it
scans the S CSI bus and interferes w i th record and play operations.
• J2SE Runtime Environment
• StorNext so ftware
• Windows PowerShell
• Windows XP Embedded
Making CMOS settings
NOTE: This procedure is intended for use by Grass Valley Service personnel or
under the direct supervision of Grass Valley Service personnel.
1. Connect keyboard, monitor, and mouse to the K2 Summit Client.
2. Restart the K2 Summit Client.
3. During the BIOS startup screen, watch the keyboard lights (capslock, numlock,
etc.). When the lights flash, press
Making CMOS settings
Delete to enter Setup.
4. Press
5. Press
F9 and then press Enter. This loads optimal default values for all the se tup
questions.
F10 and then press Enter to save settings and restart.
Using recovery images
Procedures in this section are as follows:
• “About the recovery image process” on page 67
• “Creating a recovery image” on page 68
• “Restoring from a recovery image” on page 70
• “Using CompactFlash boot media for system restore” on page 71
About the recovery image process
An image of the K2 Summit Client system drive is provided with the product pa ckage.
You can restore the K2 Summit Client from this image. This simplifies the process of
rebuilding a system in a disaster recovery scenario.
NOTE: This process is not intended as a means to backup and restore media.
When you receive your K2 Summit Client new from the factory, you receive a
system-specific image for that particular K2 Summit Client. This factory image is
stored on a bootable USB Recovery Flash Drive. Also on the Recovery Flash Drive
is the Acronis True Image software necessary to create and restore an image. You can
find the Recovery Flash Drive in a holder in the front bezel assembly.
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Chapter 3 Service Procedures
After your K2 Summit Client is installed, configured, and running in your system
environment, you should create a new recovery image to capture settings changed
from default. This “first birthday” image is the baseline recovery image for the K2
Summit Client in it s life in your facility. There is enough s pace on the Recove ry Flash
Drive to store the first birthday image along with the factory image.
You should likewise create a new re covery imag e after completing any p rocess that
changes system software or data, such as a software upgrade. In this way you retain
the ability to restore your K2 Summit Client to a recent “last known good” state.
You can also use the recovery image process on the control point PC.
NOTE: The recovery image process is an “off-line” process. Do not attempt this
process while media access is underway.
The recovery image process that you should follow is summarized in the following
steps.
At the K2 Summit Client first birthday…
1. Boot from the Recovery Flash Drive.
2. Create a recovery i mage for the K 2 Summit Client.
3. Create a recovery i mage for the Co ntrol Point PC .
At milestones, such as software upgrades…
1. Boot from the Recovery Flash Drive.
2. Create a recovery i mage for the K 2 Summit Client.
If you need to restore the K2 Summit Client…
1. Boot from the Recovery Flash Drive.
2. Read the image from the Recover y Flash Drive or from t he location tha t you stored
the image.
If you need to restore the Control Point PC…
1. Boot from the Recovery Flash drive.
2. Read the image from the location that you stored the image.
Use the following procedures to impleme nt the recovery image process as necessary.
Creating a recovery image
Before creating a recovery image , determine t he storage lo cation for the image. If you
have not already stored an image on the Recovery Flash Drive, there is sufficient
space available and you can sto re the image on the Recover y Flash Drive. Otherwi se,
use a network connected drive or another connected USB drive.
1. Make sure that media access is stopped and that the K2 Summit Client on which
you are working is not being used.
2. If you have not already done so, connect keyboard, monitor, and mous e to the K2
Summit Client.
3. Insert the Recovery Flash Drive into a USB port and restart the machine.
The machine boots from the Recovery Flash Drive. The Acronis True Image
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program loads.
Creating a recovery image
4. In the Acronis True Image main window, click
Backup.
The Create Backup Wizard opens.
5. On the Welcome page, click
Next.
The Partitions Selection page opens.
6. Select the
(C:) partition and then click Next.
NOTE: Verify capacity to make sure you select the CompactFlash (CF) and not a
media drive. The CompactFlash has a much smaller capacity.
If a “…choose full backup mode…” message appears, click
OK.
The Backup Archive Location page opens.
7. In the tree view select
Removable Drive (A:) as the locati on to which you ar e writing
the image.
8. Enter the name of the image file you are creating. Create the file name using the
K2 Summit Client hostname a nd the date. Name the fi le with the .tib exte nsion. For
example, if the hostname is K2Client1, in the File name field you would have
E:\K2Client1_20091027.tib. Click
Next.
The Select Backup Mode page opens.
9. Select
Create a new full backup archive. Click Nex t.
The Backup Creation Options page opens.
10.Do not change any settings on this page. Click
Next.
The Archive Comment page opens.
11.If desired, enter image comments, such as the date, time, and software versions
contained on the image you are creating. Click
Next.
The “…ready to proceed…” page opens.
12.Verify that you are creating an image from th e C: drive and writing to t he A:\ dri ve.
Click
Proceed.
If a “…insert next volume…” message appears, click
OK.
The Operation Progress page opens and displays progress.
13.When a “Backup archive creation has been successfully completed” message
appears, cl ick
14.Click
Operations | Exit to exit the Acronis True Image program .
OK.
The K2 Summ it Client restarts automatically.
15.Remove the Recovery Flash Drive while the K2 Summit Client is shutting down.
16.Upon restart, log on to Windows. When the AppCenter log on appears, you can
cancel.
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Chapter 3 Service Procedures
Restoring from a recovery image
Before restoring from a recovery image, make sure th at the K2 Sum mit Client has
access to the i mage fr om which you are restori ng. You can restore from an image on
the Recovery Flash Driv e, from a network connected drive, or from another c onnected
USB drive.
1. Make sure that media access is stopped and that the K2 Summit Client on which
you are working is not being used.
2. If you have not already done so, connect keyboard, monitor, and mous e to the K2
Summit Client.
3. Inser t the Recovery Flash Drive in a USB port and restart the machine. If there is
a problem restarting, h old the standby button down for five seconds to force a hard
shutdown. Then press the standby button again to startup.
The machine boots from the Recovery Flash Drive. The Acronis True Image
program loads.
4. In the Acronis True Image main window, click
Recovery.
The Restore Data Wizard opens.
5. On the Welcome page, click
Next.
The Archive Selection page opens.
6. In the tree view do one of the following:
• Expand the node for
Removable D rive (A:). This is the Recovery Flash Drive.
Select the image file. The fi le for th e image supplie d by the Grass Valley factor y
is named with the serial number of the K2 Summit Client.
• Navigate to the location of the image file from which you are restoring.
An image file has a .tib file name extension.
7. Click
Next:
The Restoration Type Selection page opens.
8. Select
Restore disks or partitions and then click Next.
The Partition or Disk to Restore page opens.
9. Select
LOCAL DISK (C:) and then click Next.
NOTE: Do not select “MBR and Track 0”.
The Restored Partitions Resizing page opens.
10. Select
Yes, I want to resize partitions and then click Next.
NOTE: This selection is a change from previous procedures.
The Restored Partition Location page opens.
11. Select
70 K2 Summit Production Client Service Manual 09 April 2010
LOCAL DISK (C:) and then click Next.
Page 71
Using CompactFlash boot media for system restore
NOTE: Verify capacity to make sure you select the CompactFlash (CF) and not a
media drive. The CompactFlash has a much smaller capacity.
The Restored Partition Type page opens.
12. L eave the selection at
Active and then click Next.
The Restored Partition File System page opens.
13. Select
FAT32 and then click Next.
The Restored Partition Size page opens.
14.Leave settings at their defaults. The size reported in the upper pane is the size
detected of the actual C: partition. T his should be the same as that reported in the
Partition size f ield in the middl e of the page. Free space before and Free space after
should both be reported at 0 bytes. Click
Next.
The Next Selection page opens.
15. Select
No, I do not and then click Next.
The Restoration Options page opens.
16.Ensure that
Validate backup… is not selected. Click Next.
The “…ready to proceed…” page opens.
17.Click
Proceed.
The Operation Progress page opens and displays progress.
18.When a “The data was successfully restored” message appears, click
19.Click
Operations | Exit to exit the Acronis True Image program .
OK.
The K2 Summ it Client restarts automatically.
20.Remove the Recovery Flash Drive while the K2 Summit Client is shutting down.
21. After restart, check the adapter names and order. Refer to “Reorder adapters” on
page 63. If adapter names and order are not as documented, restore network
configuration, as directed in “Restoring network configuration” on page 55.
Using CompactFlash boot media for system restore
This procedure appli es to the CompactFlash car d from which the K2 product nor mally
boots. If desired, you can prepare a second CompactFlash boot media for restoring
your K2 Summit Client, as follows:
1. For each K2 Summit Client, pr ocure a blank Compac tFlash boot media from Grass
Valley. You must use the CompactFlash media supplied by Grass Valley. Do not
use CompactFlash media procure d elsewhere.
2. Label or otherwise ide ntify the blank Compa ctFlash media with the name of the K2
Summit Client it restores.
3. If you have not already done so, use the USB Recovery Flash Drive and create a
recovery im age of the K2 Summit Client.
4. Prepare to restore the K2 Summit Cli ent by b ooting f rom the USB Re covery Fl ash
Drive. When the K2 Summit Client boots, do not proceed with the recovery
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Chapter 3 Service Procedures
procedure.
5. Remove the CompactFlash boot media from the K2 Summit Client.
If the USB Recovery Flash Drive is in the USB port on the front bezel assembly,
you can remove the fr ont be zel assembly to acces s th e Compac tFl as h bo ot me dia .
Doing so does not disrupt the Acronis True Image program.
6. Insert the blank CompactFlash boot media into the K2 Summit Client.
7. Restore the image to the blank CompactFlash boot media.
This is now the Recover y CompactFla sh boot media for that part icular K2 Summit
Client.
8. Remove the Recovery CompactFlash boot media from the K2 Summit Client.
9. Insert the original CompactFlash boot media into the K2 Summit Client.
10.Click
11.Remove the USB Recovery Flash Drive while the K2 Summit Client is shutting
12.Store the Recovery CompactFlas h boot medi a in a pla ce where it can be retrie ved
13.If a system fault occurs and you need to res tore t he K2 Summi t Clie nt, you ca n do
NOTE: On an individual K2 Summit Client use only the Recovery CompactFlash
boot media prepared for that specific K2 Summit Client. Do not attempt to use the
Recovery CompactFlash boot media from a different K2 Summit Client.
Operations | Exit to exit the Acronis True Image program .
The K2 Summ it Client restarts automatically.
down.
quickly and easily identified with the K2 Summit Client it restores.
so using the Recovery CompactFlash boot media as follows:
a. Shutdown the K2 Summit Client.
b. Exchange the current CompactF lash boot media with the K2 Summit Cl ient’s
Recovery CompactFlash boot media.
c. Start up the K2 Summit Client.
The K2 Summit Client boots from the Recovery CompactFlash boot media with
the system intact as it ex is ted when you created the Recover y Compact F l ash boot
media.
Installing the Fibre Channel card driver
If your K2 Summit Client has th e optional Fibre Channel card, the driver for the Fibre
Channel card is not on the recovery image provided by Grass Valley for that K2
Summit Client. Therefore, after restoring the image, you must install the Fibre
Channel card driver as instructed in this procedure.
1. Make sure that you have access to t he Fi br e Channel card driver file. On t he l oca l
K2 Summit Client, in C:\Windows look for LSI_SCSIPORT_1.21.25.00, then do
one of the following:
• If the file is present, continue with the next step in this procedure.
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Installing the Fibre Channel card driver
• If the file is not present, procure the file from ftp://ftp.grassvalley.com/pub/K2/
Microcode_and _Drivers/LSI_ SCSI P ORT. The filename is
LSI_SCSIPORT_1.21.25.00.zip. Then continue with this procedure
2. After restoring the image and restarting the K2 Summit Client, a Found New
Hardware wizard opens for the Fibre Channel controller. Install the driver on the
first FC port as follows:
a. Select
b. Select
c. Select
d. Browse to C:\Windows and find LSI_SCSIPORT_1.21.25.00. Click
e. Start the driver install by selecting
f. On the Hardware Installation page, click
g. Click
Install from a list or specific location. Click Next.
Don’t search. I will choose the driver to install. Click Next.
SCSI and Raid Controllers and Have Disk.
Open and
OK.
Next.
Continue Anyway.
Finish.
3. If the K2 Summit Client has a dual port Fibre Channel card, on the Found New
Hardware wizard, install the driver on the second FC port as follows:
a. Select
b. Select
c. Select
d. Browse to C:\Windows and find LSI_SCSIPORT_1.21.25.00. Click
e. Start the driver install by selecting
f. On the Hardware Installation page, click
Install from a list or specific location. Click Next.
Don’t search. I will choose the driver to install. Click Next.
Have Disk.
Open and
OK.
Next.
Continue Anyway.
g. Click
Finish.
4. On the Found New Hardware wizard, install the first LSI Pseudo Device as
follows:
a. Select
b. Select
c. Select
d. Browse to C:\Windows and find LSI_SCSIPORT_1.21.25.00. Click
e. Start the driver install by selecting
f. On the Hardware Installation page, click
g. Click
Install from a list or specific location. Click Next.
Don’t search. I will choose the driver to install. Click Next.
Have Disk.
Open and
OK.
Next.
Continue Anyway.
Finish.
5. If the K2 Summit Client has a dual port Fibre Channel card, on the Found New
Hardware wizard, install the driver on the second LSI Pseudo Device port as
follows:
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Chapter 3 Service Procedures
a. Select Install from a list or specific location. Click Next.
b. Select
c. Select
Don’t search. I will choose the driver to install. Click Next.
Have Disk.
d. Browse to C:\Windows and find LSI_SCSIPORT_1.21.25.00. Click
OK.
e. Start the driver install by selecting
f. On the Hardware Installation page, click
g. Click
Finish.
6. If the K2 Summit Client is on a redundant K2 Storage System or is connected to
direct-connect storage, do the following:
a. Install MPIO as instructed in the K2 System Guide.
b. Make the following registry settings:
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Service
s\Symmpi\Parameters\Device]
"DriverParameter"="MPIOMode=2"
"MaximumSGList"=dword:000000ff
"NumberOfRequests"=dword:00000020
Using diagnostic tools
Open and
Next.
Continue Anyway.
Use the following sections as necessary to identify problems.
Running Check Disk
If your K2 Summit Production Clie nt has a critical system fault, you should run Check
Disk to identify and remo ve any corrupted files.
1. Make sure the K2 Summit Production Client has no media access currently
underway.
2. At the MS-DOS command prompt, enter the following and press
chkdsk
Check Disk reports file system information and lists any problem found.
3. Do on e of the following:
• If Check Disk does not report any problems, close the command prompt
window. Do not complete the remaining steps of this procedure.
• If Check Disk reports a problem and prompts you to repair, continue with this
procedure.
4. When prompted to repair problems, do the following:
a. Press the
Y key and then press Enter.
Enter.
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Running diagnostics for K2 Summit Production Client
b. Enter the following and press Enter.
chkdsk /F
The screen displays a message similar to the following:
The type of the file system is FAT32.
Cannot lock current drive.
Chkdsk cannot run because the volume is in use by anoth er
process. Would you like to schedule this volume to be
checked the next time the system restarts? (Y/N)
c. Press the
Y key and then press Enter.
5. Restart the K2 Summit Production Client.
Running diagnostics for K2 Summit Production Client
If you suspect a problem with K2 Summit Production Client hardware, you can run
diagnostics and check for errors.
1. Make sure all media access is stopped on the K2 Summit Production Client. Also
make sure that there is nothing preventing a restart, as it is required after you run
diagnostics.
2. From the Windows desktop, click
The Summit Diagnostics application opens.
3. Click
Start.
The Overall Result indicator displays RUN while diagnostics are underway.
Start | All Programs | Grass Valley | Diagnostic s .
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Chapter 3 Service Procedures
When diagnostics complete, the Overall Result indicator reports results as follows:
• PASS – There are no problems reported in the diagnostic logs.
• FAIL – There are one or more problems re ported in one or more diagn ostic logs.
4. To view a diagnostic log, in th e Components list, select a log.
The log's c ontents appear in the Log pane.
5. To close the Summit Diagnostics application, allow any currently running
diagnostics to complete, then click the window close button (
X) in the upper right
corner of the application window.
A "...should be restarted..." message appears.
6. Click
OK and then restart the K2 Summit Production Client.
You must restart before you can use the K2 Summit Production Client. Running
diagnostics puts the real time processor and other services in a non-production
state.
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Chapter 4
Troubleshooting problems
If you think there is something wrong (broken) with your K2 client system, go
through the following preliminary steps:
• “Step 1: Check configurations” on page 78
• “Step 2: Check connections and external equipment” on page 78
• “Step 3: Check system status messages” on page 78
• “Step 4: Identify problems using the startup sequence” on page 78
Then use the following topics to troubleshoot specific problem areas:
• “Shutdown/restart problems” on page 80
• “Checking external equipment” on page 81
• “Power connection sequence” on page 81
• “BIOS startup” on page 82
• “Windows startup” on page 82
• “K2 Summit Client system startup” on page 82
• “Windows startup problems” on page 83
• “Codec board problems” on page 83
• “Power supply problems” on page 84
• “Video problems” on page 85
• “Audio problems” on page 85
• “Timecode problems” on page 86
• “Operational problems” on page 87
• “System problems” on page 88
• “Storage problems” on page 89
• “Network, transfer, and streaming problems” on page 92
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Chapter 4 Troubleshooting problems
Step 1: Check configurations
Many times what appears to be a K2 Summit Client fault is actually an easy-to-fix
configuration problem. Check settings in Configuration Manager and verify that the
system is configur ed as you e xpect. Refe r to th e K2 App Center Us er Manual and t he
K2 System Guide.
Step 2: Check connections and external equipment
Loose or improperly connected cables are the most likely sourc e of pro b le ms fo r the
system. A quick check of all the cable connections can easily solve these problems.
Refer to the K2 System Guide for help with making connections. Refer to the
troubleshooting top ic “Checking external equipment” on page 81 if you suspect a
failure in a device connected to the K2 Summit Client.
Step 3: Check system status messages
While the K2 Summit Clie nt is in operati on, some problems ar e detected and repor ted
in system status mess ages. To view s ystem status mess ages, in AppCent er select
| System Status
page 45.
. Also refer to “Viewing AppCenter system status messages” on
Help
When connecting to a K2 Summit Client from a control point PC using remote
AppCenter, if there is an AppCenter system startup error, the error is reported during
the connection attempt.
If the system status message indica tes a problem, refer to the relat ed tr oubl eshooting
topic later in this chapter.
NOTE: Do not use the MegaRAID utility on a K2 Summit Client. This utilit y is for
use by qualified Grass Valley Se rvice personnel only . When this utilit y is opene d it
scans the SCSI bus and interferes with record and play operations.
Step 4: Identify problems using the startup sequence
The startup sequence is your primary to ol for identi fying a K2 Summit Client fault.
As the different levels of the K2 Summit Client system become operational in the
startup process, the pr imary componen ts of the sys tem are chec ked. You can i dentify
most problems by evaluating t he message s and other indic ators that occu r durin g the
startup sequence.
NOTE: This procedure assumes that the K2 Summit Client is not in Storage
Utility’s “offline” mode.
To identify problems using the startup sequence, do the following:
1. Connect mouse, keyboard, and monitor. You must obser ve the VGA screen and be
able to intera ct with t he sys tem via ke yboard and mouse to fully i dentify problems.
2. Restart the K2 Summit Client. If you have problems, refer to “Shutdown/restart
problems” on page 80.
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Step 4: Identify problems using the startup sequence
3. Once the startup sequence begi ns, observ e the progressio n of behaviors as listed i n
the following table. These are the behaviors you should expect to see and/or hear
for a normally operating K2 Summit Client. If you observe behaviors other than
those listed, refer to the indicated troubleshooting topics to identify problems.
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Chapter 4 Troubleshooting problems
NOTE: You can press t he Paus e/Break key o n th e key board t o kee p sta rtup t ext o n
the screen for longer viewing.
At about
this time… This behavior should occur… If not, refer to the foll owing:
— Pressing the standby button starts the K2 Summit Client “Shutdown/r estart problems” on page 8 0
0 seconds Power on LED goes on and stays on. “Power supply probl ems” on page 84
Service LED stays off. “Shutdown/restar t problems” on page 80
Front bezel assembly and processor fan start “Windows startup problems” on page 83
10 seconds System BIOS screen appears briefly “BIOS startup” on page 82
12 seconds LSI MegaRAID BIOS screen appears.
35 seconds Disk information is added to the LSI MegaRAID BIOS screen “BIOS startup” on page 82
40 seconds Screen with blank disk information ap p ear s
45 seconds Grass Valley logo screen appears —
60 seconds Service LED goes on. “K2 Summit Client system startup” on
page 82
65 seconds Solid color (desktop background) screen appears “Windows startup” on page 82
70 seconds Windows logon screen appears
Logon to Windows to continue the startup sequence.
After Windows logon:
0 seconds Grass Valley logo desktop appears “K2 Summit Client system startup” on
page 82
9 seconds Desktop icons and startbar appear “Windows startup” on page 82
12 seconds AppCenter logon box appears. “K2 Summit Client system startup” on
page 82
Logon to AppCenter to continue the startup sequence.
After AppCenter logon:
0 seconds System Startup messages appear “K2 Summit Client system startup” on
page 82
Time
varies.
Between 30
seconds and
2 minutes.
All system components check out as OK and AppCenter
workstation opens. Medi a op erations are f un ctional.
“Operational problems” on page87
Shutdown/restart problems
If the K2 Summit Client is inoperabl e due to an error it can affec t the operation of th e
standby button. If pressing the standby button does not shut down the K2 Summit
Client, press and hold the button for five seconds. This forces the K2 Summit Client
to execute a hard power down. If tha t doesn't work or if after the hard power down the
system does not boot, disconnect then reconnect the power cable(s).
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The K2 Summit Client is set to attempt to boot from a USB driv e first, before it boo ts
from the CompactFlash boot media. I f you have a drive connected to a USB port th at
does not contain an appropriate operating system and you start up the K2 Summit
Client, an error message is displayed and the boot up process halts.
Checking external equipment
This section provides tr oubleshootin g procedures for exte rnal device s that connect to
the K2 Summit Client. Be fore using the se procedur es, first chec k connections, as in
“Step 2: Check connections and external equipment” on page 78.
VGA display problems
Problem Possible Causes Corrective Actions
Screen turns on, but nothing
from K2 Summit Client is
displayed
VGA connector or cable is not
connected or is faulty.
K2 Summit Client system
settings have been tampered
with.
Checking external equipment
Replace VGA monitor.
Restore default settings by
restoring the system drive image
from a recent backup image.
Keyboard and mouse problems
The keyboard and mouse are detected during BIOS startup. There should be a very
brief message displaye d indic ating det ection of i nput devic es connecte d to USB ports
Problem Possible Causes Corrective Actions
The K2 Summit Client does not
respond correctly when one or
more of the keys on the
keyboard are pressed or the
mouse is used.
The keyboard or mouse is faulty. Replace the keyboard or mouse.
K2 Summit Client system
settings have been tampered
with.
Restore default settings by
restoring the system drive image
from a recent backup image.
Power connection sequence
The following table lists the sequence of behaviors you should expect to see and/or
hear as you connec t t he fi rst power cable to a nor mall y o perating K2 Summit Cli ent .
If you observe behavi ors othe r than t hose lis ted, ref er to ot her sect ions of th is manual
to investigate potential problems.
In this
time…
0 seconds Power supply fans go on and stay on. “Power supply problems” on page 84
On the K2 Summit Client front panel or chassis,
look/list e n for the following…
Power on LED goes on and stays on.
If not, refer to the following.
Drive busy LED goes on then of f . “Media disk problems” on page 89
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Chapter 4 Troubleshooting problems
This power connection sequence assumes that before power was removed, the K2
Summit Client was properly shut down from AppCenter, from the Windows
operating system, or from the standby button. If the power was removed without a
proper shutdown, when the first power co rd is connected the K2 Summit Client might
go directly to the star tup sequence. Refe r to “Shutdown/res tart p roblems” o n page 80.
BIOS startup
A few seconds after startup, on the VGA monitor a black screen is displayed with
system information messages. This is the BIOS Power On Self Test (POST). Press
Delete on the keyboard during this time to enter the BIOS settings pages. When the
BIOS POST completes the Windows operating system begins to load.
If during the BIOS POST t ime a message appears that requires your input or i f the K2
Summit Client does not progress to Windows startup, it indicates a problem at the
motherboard level. To corr ect problems of this nature, contac t Gr ass Valley Support.
Windows startup
After the host startup processes complete the Windows operating system starts up.
Normally the Windows operating system completes its processes automatically
without the need to pre ss key s or r espond to mess ages. Whe n the Windows st artu p is
complete the Windows logon dialog box is displayed.
If the Windows startup scree n does not proceed automat ically or if a message appea rs
that requires yo ur inp ut, it in dicat es a pr oblem at the op er ating system l evel. Refer t o
“Windows startup problems” on page 83. If the problem cannot be corrected with a
supported procedure (such as networking), the Windows operating system is not
operating as it should. To correct problems of this nature, restore the system drive
image. Refer to “Using recovery images” on page 67.
K2 Summit Client system startup
After the Windows operating system startup processes complete, you must log in to
AppCenter to trigger K2 Summit Client system startup processes to begin. The K2
Summit Client determines that system health is adequate by checking critical
subsystems. Critical su bsystems are those u pon which the K2 Summit Client depe nds
for core media functionality. Critical subsystem checks are displayed in the System
Startup message box.
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When all critical subsystem c hecks are s uccessful, AppCenter works tation opens. If a
critical error occurs, a message appears and AppCenter does not open. Refer to
“Critical system startup messages” on page 45 for a list of the messages that can
appear.
To correct problems revealed at system startup, use the indicated troubleshooting
information from the following sections.
Windows startup problems
Problem Possible Causes Corrective Actions
A “Non-system disk. Press any
key to restart” message
appears.
A non-bootable USB drive is
connected.
The CompactFlash boot m edia is
corrupted.
Thermal problems
Windows startup problems
Remove the USB drive, then
press any key to conti nue.
Restore from the USB Recovery
Flash Drive.
Problem Possible Causes Corrective Actions
The K2 Summit Client
overheats. This can be
accompanied by a StatusPane
message indicating a
temperature or fan problem.
Airflow is blocked.
The fan module is not operating
correctly.
Codec board problems
Investigate the problem further as described in the following table. If the problem
persists, contact Grass Valley Support.
Problem Possible Causes Corrective Actions
A system status message
indicates a problem with the
codec board.
The codec module is not
connected properly or is fault y.
Ensure adequate airflow around
the K2 Summit Client.
Inspect the fans in the front bezel
assembly and its connections for
proper operat ion. If the fans are
not operating correctly, replace
the front bezel assembly as
explained in “Front bezel
assembly removal” on page 94.
Check the codec board indicator
(LED) on the rear panel.
Visually inspect codec module.
Make sure it is connected
properly and there is no sign of
physical damage. Restart the K2
Summit Client. If the problem
persists, replace the codec
module. Refer to “Codec module
removal” on page96.
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Chapter 4 Troubleshooting problems
Power supply problems
Problem Possible Causes Corrective Actions
The K2 Summit Client will n ot
power on or power fails while
the K2 Summit Client is in
operation. This can be
accompanied by a StatusPane
message indicating a pow er
supply problem prior to the
failure.
The power source is faulty. Make sure your power source is
reliable.
A power cord is faulty . Both power supplies run and the
K2 Summit Client can operate
with just one power cord
connected. Connect one power
cord at a time and test with a
replacement cord.
Power supply “~AC” LED is
amber
The K2 Summit Client is too hot.
The built-in overtemperature
protection can shut down the
power supply.
The power supply is faulty. T his
is indicated if the front panel
power indicator does no t come
on.
Over temperature due to air flow
restriction
Over temperature due to power
supply fan failure
Over current, under vo lta ge ,
over voltage. These conditio ns
could be caused by a faulty FRU
module.
Check for thermal problems.
Cool the K2 Summit Client.
Replace the power supply
Check for and remove any air
flow blockage around the power
supply.
Visually inspect fan. Listen for
fan noise. If faulty, replace
power supply.
Disengage all FRU modules,
then re-engage one at time. If
one module causes the amber
LED to go on, replace the
module. If both power supplies
have the amber LED, disengage
one, then the other. If doing so
results in just one power supply
having the amber LED, replace
that power supply.
To replace the power supply, refer to “Power supply module removal” on page 96.
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Video problems
For the corrective ac tions in this se ction, ref er to the K2 AppCenter User Manual for
detailed instructions.
Problem Possible Causes Corrective Actions
The picture level modulates at a
particular frequency.
There is distortion in the video
input signal.
Video problems
Check the video input signal for
distortion. Compare with test
color bars and audio test tone.
In stop mode the still-play
video shows some motion jitter.
The video displays erratically
moving green lines.
Audio problems
For the corrective ac tions in this se ction, ref er to the K2 AppCenter User Manual for
detailed instructions.
Problem Possible Causes Corrective Actions
No record audio Wrong audio input selected Selec t the correct audio input.
No embedded audio V ideo source does not have
Playback audio outp ut is
distorted.
Audio level is too low. Audio level needs to be adjusted. Adjust the Player or Recorder
The audio level is not correct
only when playing a particular
clip.
Audio level meters do not
display the correct reference
level on connec ted equipment.
Audio meters do not a ppear in
the AppCenter Monitor Pane.
Two fields are displayed in still
play mode.
K2 Summit Client is not locked
to a video reference.
embedded audio.
Audio input signal clipping
caused by excessive audio i nput
level.
The clip’s audio level is out of
adjustment.
Incorrect audio reference level Select the correct audio
The Monitor Pane configured to
not display audio meters.
Switch the still-play mode
setting to Field.
Lock the K2 Summit Client to a
video reference.
Check your video so urc e fo r
embedded audio.
Check for input audio clipping.
Adjust the audio input trim.
Adjust the Player audio level.
Reduce the source audio input
level.
audio level. Increase the source
audio input level.
Load the clip in Player and adjust
its playback audio level.
reference level.
Configure the Channel
Monitoring setting to display
audio meters.
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Chapter 4 Troubleshooting problems
Timecode problems
For the corrective ac tions in this se ction , ref er to the K2 AppCenter Use r Manual for
detailed instructions
Problem Possible Causes Corrective Actions
Recorded timecode reads
xx.xx.xx.xx.
A clip shows no mark-in/
mark-out timecode, the current
timecode display shows
XX:XX:XX:XX, or the last
valid timecode is displaye d .
During recording, the channel
had no timecode source.
The selected timecode s ource
was missing or intermittent
during recording.
Check that you have the right
record channel timecode source
selected, verify that timeco de is
present in the source, and record
the clip again. You can al so
stripe the timecode on an
existing clip.
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Operational problems
For the corrective ac tions in this se ction, ref er to the K2 AppCenter User Manual for
detailed instructions.
Problem Possible Causes Corrective Actions
Moving video in AppCenter
does not operate.
The K2 Summit Client is not
licensed for AppCenter Pro.
Operational problems
Obtain an AppCenter Pro
license.
After restarting, a file
modification, configuration
setting, or other change is lost.
The K2 Summit Client is not
operating as expected in
relation to a setting displayed in
Configurati on Manager.
AppCenter displays different
buttons than those expected.
A clip does not play, even
though other clips pl ay on the
same channel.
The VGA monitor resolution is
less than 1024x768x32.
Another user is connected vi a
Remote Desktop.
The write filter is enabled. Disable the write filter, make the
The setting was changed in
Configuration Manager but not
saved to the database.
Assignable buttons ha ve been
changed.
The clip does not match current
K2 Summit Client settings or the
clip is corrupt.
Configure VGA monitor
resolution. The resolution must
be at least 1024x 768x32 to
support live vi deo.
Restart AppCenter.
change that you want to make
permanent, then enable the write
filter.
Verify the setting you want in
Configuration Ma nager and the n
select OK. When prompted to
change the system settings,
select Yes.
Assign buttons to the interface as
desired.
If the clip appears gr ayed-out it
means it doesn’t match cu rrent
settings. Check the clip’s
properties and verify they are
correct for the video standard,
compression, and other current
settings. Compare properties
with those of a clip that plays
correctly. If properties are
correct the clip is corrupt . Delete
and re-record the clip.
The K2 system is not licensed for
the format of the clip
A clip can not be edited. The clip is locked. Unlock the clip.
Can’t rename a clip or modify
mark-in/mark-out points
Cannot load and play a list. The list contains invalid clips. Check format, licensing, and
The clip loaded or p laying is still
being recorded. In this case,
“Read-Only” is displayed in the
StatusBar.
Verify licensing
Wait until recording is complete.
security setting of the clip s in the
list.
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Chapter 4 Troubleshooting problems
Problem Possible Causes Corrective Actions
On setting mark-out, the
subclip is automatically
generated and ejected, an d a
new subclip name is loaded in
the subclip pane.
Auto Subclip mode is enabled. Disable Auto Subclip mode.
Can’t change what information
is displayed in the Monitor
Pane for Playlist.
Can’t control a channel from
AppCenter. Controls are
disabled.
System problems
For the corrective ac tions in this se ction , ref er to the K2 AppCenter Use r Manual for
detailed instructions.
Problem Possible Causes Corrective Actions
One of the record channels does
not record or video is jump y.
A scheduled event, such as an
automatic play or record event,
does not occur at the proper
time.
You are attempting to use
Configuration Manager to
change what information is
displayed in Monitor Pane for
Playlist.
The channel is configured for
control by a remote control
protocol.
The K2 Summit Client is
configured for PAL, yet the
video input is NTSC
The time-of-day source for event
scheduling is not accurate.
Use the Playlist Options dialog
instead.
Set the control mode for limited
local control.
Check the current setting for
video standard. Verify that the
video input signal is the correct
standard.
Verify the time-of-day source.
Verify the source’s time
accuracy.
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Storage problems
Use the following sections if you suspect problems with your K2 Summit Client’s
storage system. Refer to the K2 System Guide for Storage Utility procedures.
Media File System problems
Problem Possible Causes Corrective Actions
One or more clips do not pla y
or record correctly. This can be
accompanied by a StatusPane
message indicating a fault in
the media file system.
The media databas e is out of
sync with the media files or there
is a corrupt media file. Also see
“Checking the storage system”
on page 91 for causes related to
certain usage patterns.
Storage problems
1. If the problem is only
associated with a specific clip or
clips, delete the problem c lips. If
the problem pers ists, proceed
with the next step.
2.Use Storage Utility and Check
File System. If the file system
fails the check process you must
make a new file system. When
you do so you lose all medi a.
During K2 Summit Client
startup a “…no file system
running…” message appears.
Media disk problems
On the Windows desktop open K2 Media Client (My Computer) for a quick check of
the drives. You should see C: and V: drives.
Problem Possible Causes Corrective Actions
No clips appear in the Clips
pane. This may be
accompanied by a startup
message or a St a t u sP ane
message regarding media
disks being unavailable.
The StatusPane message
“Media disks getting full…”
appears or a “FSS
‘default(0)’” message
appears.
The file system is corrupt or
disks are faulty/missing such
that they are not part of a stripe
group.
A media disk is bad or
there has been a
hardware failure.
The media disks are
reaching maximum
capacity.
Open Storage Utility and identify faulty disks.
Replace faulty disks. Refer to “Replacin g a
RAID 0 drive” on page 53.
In Recorder, select the Time Dome and choose
Available Storage. If the Time Dome is fille d
it confirms that your K2 Summit Client is out
of space. Make space on the media drives by
doing the following:
- Delete unused clips and empty the Recycled
Bin.
Use Storage Utility and Check
File System. If the file system
fails the check process you must
make a new file system. When
you do so you lose all medi a.
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Chapter 4 Troubleshooting problems
Problem Possible Causes Corrective Actions
When streaming to another
K2 Summit Client the
operation fails. In Transfer
Monitor the streaming
operation shows
“Status:Error”.
There is a network
connection error or
the media disks at the
destination are
reaching maximum
capacity.
Check network co nn e ctions and
configuration. Check available storage on the
destination K2 Summit Client. In Recorder,
select the Time Dome and choose
. If the Time Dome is filled it
Storage
Available
confirms that the destination K2 Summit
Client is out of space. Make space on the
media drives by deletin g un us e d cl ips an d
emptying the Recycle Bin.
System status message “File
system…is fragmented”.
Extended record/play
activity has
fragmented the disks.
Use the Storage Utility to check the file
system.
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Checking the storage system
The following section provides guideline for investigating problem areas related to
the storage system. Use this section if you have problems with media input and/or
output that are intermit tent or seem to be related to certain usage patterns.
Problem Possible Causes Corrective Actions
Symptoms can include
black video recorded or at
playout, frozen video, slow
performance, or
inconsistent media access.
These symptoms can be
accompanied by
StatusPane messages
regarding disk problems or
overrun/underrun
conditions for encoders,
decoders, or tim eco de .
The following causes can occur on
their own or in combination to
produce the problem:
Disk oversubscription — This
occurs when requests to the media
disk exceed the disk’s bandwidth
capabilities. This generally occur in
extreme cases when a combinati on
of high-bandwidth operations are
taking place, such as jog/shuttle,
record/play on multiple c han ne ls, o r
streaming multiple clips.
High CPU activity in Windows —
This occurs when activities on the
Windows opera tin g s y s tem o ve r -ta x
the capabilities of the CPU. This
commonly happens when
unsupported software has been
installed that competes with K2
Summit Client applications. Virus
scanners and screen savers can cause
this type of problem, since they can
start automatically and consume
system resources.
Encoder overrun — This occurs
when an encoder is flooded with
more data than it can process within
its real-time requirements for
recording.
Decoder underrun — This occurs
when a decoder is starved for data
and cannot deliver enough to satisfy
real-time requirements for playout.
Disk faults — This occurs when a
media disk is se verely fr agmented or
has a bad blocks that inte rf er e with
some, but not all, media operations .
For example, a particular clip can be
written on a bad block, so the
problem occurs only on that clip.
Checking the storage system
Try to re-create the problem.
Identify all the interactions that
affected the system and run all
the same operations as when the
error occurred. Record/play/
stream the same clips.
Investigate the functions that
seem to push the system into the
error state. If you determine that
certain simultaneous operations
cause the p roble m, re-or der yo ur
workflow to avoid those
situations. If you determine that
the problem is only on certain
clips, investigate disk faults.
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Chapter 4 Troubleshooting problems
Network, transfer, and streaming problems
Remember to disable t he write filter befo re making changes and en able the write filte r
after making changes.
Problem Possible Causes Corrective Actions
When importing or exporting
(sending) between K2 Summit
Clients a “…failed to
connect…” message appears
and the operation fails.
There is a problem with
Windows networking or there is
a mis-spelling with the host
name as entered in
Configuration Manager.
Check networking as follows:
- Check basic Windows
networking. Use Wi ndows
Explorer to test a basic copy
operation to the machine to
which you are trying to connect.
If basic networking fails, use
standard Windows procedures to
troubleshoot and correct your
network.
- If the Windows network is
working properly, in AppCenter
System | Configuration |
select
and verify that t he name
Remote
of the machine to which you are
trying to connect is spelled
correctly and has no extra spaces
or character s .
A networked device does not
appear in the “Import” and
“Send to” dialog boxes, even
though it is present on the
Windows network.
Files do not appe ar in” Send
To” or “Export” dialogs.
The K2 Summit Client to which
you are trying to connect is not
operating or the network is
mis-configured.
The device is not entered as a
host.
If a SAN K2 client, the client’s
K2 Media Server with role of
FTP server is not operational.
File names do not have pro pe r
extensions.
Verify that the K2 Summit
Client to which you are trying to
connect is operational and that
the network is configured
correctly. Verify that the n ame of
the K2 Summit Client is entered
correctly in the Configuration
Manager Hosts page. Refer to
networking procedures in the K2
System Guide
In AppCenter select
Configuration | Remote | Add
and enter the name of the
machine to which you are trying
to connect. Make sure it is
spelled correctly and has no
extra spaces or characters. Also
check the hosts file. Refer to
networking procedures in the K2
System Guide.
Verify FTP server.
Rename files with proper
extensions.
System |
Also refer t o the UIM Instruction Manual for more troubleshooting information.
92 K2 Summit Production Client Service Manual 09 April 2010
Page 93
Chapter 5
!
!
Removing and replacing FRUs
Field Replaceable Units (FRUs) are modular hardware components that can be
serviced without disturbing other components in the system. The following topics
discuss working with the K2 Summit Client FRUs:
• “External Parts Removal”
• “Internal Parts Removal”
The pictures in thes e topics show ho w to disassemble. Unl ess otherwi se documented,
re-assembly is the reverse.
Unless otherwise indicated, you need only a Torx tool with T15 magnetic tip to
remove and replace parts in the K2 Summit Client.
NOTE: Only Grass Valley components are supported. Do not attempt to use
components procured from a different source.
NOTE: Do not discard any hardware unless specifically instructed to do so.
WARNING: To avoid serious injury from high currents, ensure that
both power cords are disconnected prior to removing or replacing any
parts.
CAUTION: This system contains board-le vel component s that must be
protected from stati c di scharge and physical shock. Wear a wrist strap
grounded to the system chassis when handling system components.
09 April 2010 K2 Summit Production Client Service Manual 93
Page 94
Chapter 5 Removing and replacing FRUs
External Parts Removal
This section provides the following procedures:
• “Front bezel assembly removal” on page 94
• “CompactFlash boot media removal” on page 95
• “Disk module removal” on page 95
• “Power supply module removal” on page 96
• “Codec module removal” on page 96
• “Codec option card removal” on page 97
• “Carrier module removal” on page 98
• “Fibre Channel board (optional) removal” on page 99
All the parts in this category can be removed and replaced without opening the K2
Summit Client cabinet .
Front bezel assembly removal
1
Loosen thumbscrews
Slide out
2
You can remove the bezel assembly while the K2 Summit Client is operating. If you
do so, make sure you replace it within three minutes to ensure that the correct
operating temperature is maintained.
94 K2 Summit Production Client Service Manual 09 April 2010
Page 95
CompactFlash boot media removal
To remove the boot medi a, first rem ove the front bezel assembly, then proceed as
illustrated.
CompactFlash boot media removal
Push button
1
Slide out
2
You must use the CompactFlash boot media provided by Grass Valley. Do not use
CompactFlash media p rocured elsewhere.
Disk module removal
Before removing a disk module, refer to “Replacing a RAID 0 drive” on page 53.
Before removing, you should make sure you have id entified the proper di sk module.
In some cases you must also perform operations with Storage Utility.
To remove a disk module first remove the front bezel assembly as described in the
previous procedures, then proceed as illustrated.
Top shown cut away
for clarity
1
Loosen thumbscrews
2
Slide out
09 April 2010 K2 Summit Production Client Service Manual 95
Page 96
Chapter 5 Removing and replacing FRUs
Slide out
3
Disconnect
power cord
1
Disengage lever
2
!
Power supply module removal
Access the power supply module from the rear panel. Remove as illustrated.
Codec module removal
Access the codec module from the rear panel. Remove as illustrated.
1
Loosen thumbscrews
2
Slide out
CAUTION: Improper removal can damage components on the board.
Make sure you slide the board straight out. Do not allow the back end
of the board to bang up against the lid after it is no longer secured by
the card guides.
After installing the replacement codec module, install the current version of K2
software. An over-install is all that is required. You do not need to first un-install the
software. This ensures that the board is flashed with the proper version to be
compatible with K2 software.
96 K2 Summit Production Client Service Manual 09 April 2010
Page 97
Codec option card removal
Remove two M3 phillips head sc
on the faulty card
2
Orient the codec module
with the cards facing up and
identify the faulty card
1
If this channel has the problem,
replace this
card
Disengage
connector on
the faulty card
3
If this channel
has the problem, replace this card
Note: AVC-Intra codec cards
are shown. Procedures apply
similarly to MPEG-2 encode
cards.
Codec option card removal
To remove either the MPEG-2 encoder card or the AVC-Intra codec card from the
codec module, first remove the codec module, then proceed as illustrated.
09 April 2010 K2 Summit Production Client Service Manual 97
After installing the replacement card, install the current version of K2 software. An
over-install is all that is required. You do not need to first un-install the software. This
ensures that the card is flashed with the proper ve rsion to be compatible with K2
software.
Page 98
Chapter 5 Removing and replacing FRUs
NOTE: Once a channel is operational with MPEG-2 or AVC-Intra, if you then
remove the cards from the codec module you must also delete C:/profile/config/
config.xml. Failure to do so causes errors in Configuration Mana ger.
Carrier module remo v al
Access the carrier module from the rear panel. Remove as illustrated.
1
Remove
screw
2
Remove
screw
3
Slide out
When replacing the carrier board, the screw attachment sequence is critical, as
illustrated.
3
Fasten
screw
2
Fasten
screw
Note: You must install the
screw on this side first.
1
Slide in
98 K2 Summit Production Client Service Manual 09 April 2010
Page 99
Fibre Channel board (optional) removal
Remove bracket
adjustment screw
2
Remove board
retaining screw
1
Remove
bracket
3
Slide board out
4
To remove an optional PCIe Fibre Channel board, first remove the carrier module,
then disassemble the carrier module as illustrated.
Fibre Channel board (optional) removal
09 April 2010 K2 Summit Production Client Service Manual 99
Page 100
Chapter 5 Removing and replacing FRUs
!
s
Internal Parts Removal
The sections that follow show how to remove internal parts from the K2 Summit
Client.
• “Top cover removal” on page 100
• “Disk backplane unit removal” on page 101
• “Front interconnect board removal” on page 102
• “Disk controller board removal” on page 103
• “Midplane board removal” on page 104
CAUTION: To avoid possible damage to circuit boards and other
sensitive parts, turn off the K2 Summit Client and disconnect both
power cords before opening the top cover or removing any internal
parts.
Top cover removal
To access the internal hardware, first remove the top cover as shown:
Remove 3 rear screws
1
Slide back
4
and then lift
to remove top
Remove 10 top screw
2
Remove 2 side screws
3
100 K2 Summit Production Client Service Manual 09 April 2010
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