Grass Valley K2 Media Client Service Manual
K2
MEDIA CLIENT
Service Manual
071-8468-06
JULY 2008
Copyright Copyright © 2008 Grass Valley, Inc. All rights reserved. Printed in the United States of America.
Portions of software © 2000 – 2008, Microsoft Corporation. All rights reserved. This document
may not be copied in whole or in part, or otherwise reproduced except as specifically permitted
under U.S. copyright law, without the prior written consent of Grass Valley, Inc., P.O. Box
59900, Nevada City, California 95959-7900. This product may be covered by one or more U.S.
and foreign patents.
Disclaimer Product options and specifications subject to change without notice. The information in this
manual is furnished for informational use only, is subject to change without notice, and should
not be construed as a commitment by Grass Valley, Inc. Grass Valley, Inc. assumes no
responsibility or liability for any errors or inacc uracies that may appear in this publication.
U.S. Government
Restricted Rights
Legend
Trademarks and
Logos
Revision Status
Use, duplication, or disclosure by the United States Government is subject to restrictions as set
forth in subparagraph (c)(1)(ii) of the Rights in Technical Data and Computer Software clause
at DFARS 252.277-7013 or in subparagraph c(1) and (2) of the Commercial Computer
Software Restricted Rights clause at FAR 52.227-19, as applicable. Manufacturer is Grass
Valley, Inc., P.O. Box 59900, Nevada City, California 95959-7900 U.S.A.
Grass Valley, K2, Aurora, Infinity, Turbo, M-Series, Profile, Profile XP, NetCentral,
NewsBrowse, NewsEdit, NewsQ, NewsShare, Ne wsQ Pro, and Media Manager are either
registered trademarks or trademarks of Grass Valley, Inc. in the United States and/or other
countries. Grass Valley, Inc. products are covered by U.S. and foreign patents, issued and
pending. Additional information regarding Grass Valley, Inc. trademarks and other proprietary
rights may be found at www.thomsongrassvalley.com.
Other trademarks and logos used in this document are either registered trademarks or
trademarks of the manufacturers or vendors of the associated products, such as Microsoft®
Windows® operating system, Windows Media® play er, Internet Explorer® internet browser,
and SQL Server™. QuickTime and the QuickTime logo are trademarks or registered
trademarks of Apple Computer, Inc., used under license therefrom.
Rev Date Description
November 23,
2005
Initial release of the K2 Media Client Service Manual— 071-8468-00
September 6,
2006
July 3, 2007 Added information for new K2 Media Client models — 071-8468-02
September 7,
2007
January 11, 2008 Revised information for Type II motherboard — 071-8468-04
March 28, 2008 Revised information for Type III motherboard — 071-8468-05
July 28, 2008 Updates to information for services, FC card, motherboard, SCSI
Changes to recovery and networking procedures — 071-8468-01
Revised information for direct-connect storage, teaming —
071-8468-03
interface board — 071-8468-06
2 K2 Media Client Service Manual July 28, 2008
Contents
Safety Summaries..............................................................................................7
Finding Information...........................................................................................13
Grass Valley Product Support.................................................................................16
Chapter 1 Product Description
Overview description...............................................................................................20
K2 Media Client orientation.....................................................................................20
Front view components............................................ ...... ................................. ...20
Rear view components SDA-00 model...............................................................21
Rear view components SD-00 model.................................................................22
Rear view components HD-00 model.................................................................23
FRU functional descriptions ....................................................................................24
Base chassis ................................................. ..... ...... .................................. ..... ...24
Fan module.........................................................................................................24
RAID drives ........................................................................................................24
Power supplies...................................................................................................25
Removable media drives.......................................... ...... ..... ...............................25
Codec board.......................................................................................................25
Mezzanine boards..............................................................................................26
RTP board.......................................... ..... ...... ..... ...... .................................. ..... ...26
XLR board ..........................................................................................................26
RS-422 adapters ................................................................................................26
Dual Ethernet adapter ........................................................................................26
Graphics board...................................................................................................27
SCSI controller adapter................................. ................................. ...... ...... ..... ...27
SCSI interface board..................................... ..... .................................. ...... ..... ...27
SCSI backplane.................................. ..... ...... ..... ...... ...... ................................. ...27
CPU motherboard...............................................................................................27
Status indicators......................................................................................................28
Front panel indicators............................................... ...... ..... ...... ..... ....................28
Rear panel indicators..........................................................................................29
System beep codes............................................ ...... ...... ..... ...............................31
Chapter 2 System Messages
About system messages................... ...... ..... .................................. ..... ....................34
BIOS POST messages............................................................................................34
Critical system startup messag es........................................................ ...... ..............38
Viewing AppCenter system status messages.........................................................38
Viewing system status messages.......................................................................39
Copying StatusPane messages to the clip board...............................................40
Clearing messages.............................................................. ...... ..... ....................40
Chapter 3 Service Procedures
Exporting log files....................................................................................................41
Replacing a RAID 0 drive........................................................................................43
Replacing a RAID 1 drive........................................................................................43
Restoring network configuration..............................................................................44
Install the loop-back adapter ..............................................................................45
Identify adapters.................................................................................................45
Set Rx/Tx Descriptors Value ..............................................................................48
Create the Control Team..................................................... ...... ..... ...... ...... ..... ...49
Name team............................................................... .................................. ..... ...55
Reorder adapters................................................................................................56
Configuring Event Viewer........................................................................................57
Checking services...................................................................................................58
Services on a stand-alone storage K2 Media Client...........................................59
July 28, 2008 K2 Media Client Service Manual 3
Contents
Services on an shared storage K2 Media Client................................................60
Checking pre-installed software..............................................................................61
K2 Media Client pre-installed software............................................................... 61
Grass Valley Control Point PC pre-installed software........................................ 62
Configuring NVRAM................................................................................................ 62
Making motherboard CMOS settings......................................................................65
Type I motherboard CMOS settings................................................................... 65
Type II motherboard CMOS settings..................................................................65
Type III motherboard CMOS settings ................................................................. 66
Rescanning PCI slots.............................................................................................. 67
Using recovery disk images.................................................................................... 67
About the recovery disk image process ............................................................. 67
Creating a recovery disk image for storing on E:............................................... 69
Creating a recovery disk image CD set..............................................................71
Restoring from a system-specific recovery disk image on E:............................. 72
Restoring from the generic recovery disk image on E:.......................................73
Restoring from a recovery disk image CD set....................................................76
Activating the Windows operating system.......................................................... 78
Installing the Fibre Channel card driver ..................................................................78
Replacing a K2 Media Client...................................................................................80
Chapter 4 Troubleshooting problems
Step 1: Check configurations.................................................................................. 82
Step 2: Check connections and external equipment............................................... 82
Step 3: Check system status messages................................................................. 82
Step 4: Identify problems using the startup sequence............................................ 82
Motherboard BIOS startup information ................................................................... 85
SCSI controller adapter BIOS startup information .................................................. 86
Motherboard BIOS startup summary screen...........................................................87
Shutdown/restart problems.....................................................................................87
Checking external equipment.................................................................................. 88
VGA display problems........................................................................................88
Keyboard problems............................................................................................ 88
Mouse problems............................................................ ...... ..... ...... ..... ...... ......... 88
Power connection sequence................................................................................... 89
Motherboard/BIOS startup...................................................................................... 89
Windows startup............................... ...... ...... ................................. ..........................89
K2 Media Client system startup ..............................................................................90
Thermal problems...................................................................................................91
Codec board problems............................................................................................91
Power supply problems...........................................................................................91
CD drive problems .................................................................................................. 92
Video problems.......................................................................................................93
Audio problems.......................................................................................................94
Timecode problems.......................... ...... .................................. ...............................95
Operational problems..............................................................................................96
System problems .............................................. ...... ................................. ...... ......... 97
Storage problems.................................................................................................... 98
Media File System problems..............................................................................98
Media disk problems .......................................................................................... 98
Checking the storage system.............................................................................100
Network, transfer, and streaming problems............................................................ 101
Chapter 5 Removing and replacing FRUs
External Parts Removal ........................................................... ..... ...... .................... 104
Opening the front bezel......................................................................................104
Fan module removal...........................................................................................105
4 K2 Media Client Service Manual July 28, 2008
Front panel removal................................. .................................. ..... ....................106
RAID disk removal..............................................................................................107
Power supply removal........................................................................................107
Internal Parts Removal............................................................. ...... ..... ...... ...... ........108
Top cover removal..............................................................................................109
SCSI interface board removal ............................................................................110
Removable media drive removal........................................................................111
Codec board removal.........................................................................................112
Mezzanine board removal..................................................................................114
RTP board removal ............................................................. ...... .........................115
Rear card guide removal............................... ................................. ....................116
SCSI backplane removal.......................................... ...... ................................. ...117
RS-422 adapter removal ....................................................................................119
Graphics board removal.....................................................................................121
Dual Ethernet adapter removal...........................................................................122
SCSI controller adapter removal ........................................................................123
XLR board removal.............................................................................................124
Center support bracket removal........................................................... ...... ..... ...125
CPU motherboard replacement..........................................................................126
Index......................................................................................................................139
July 28, 2008 K2 Media Client Service Manual 5
Contents
6 K2 Media Client Service Manual July 28, 2008
Safety Summaries
General Safety Summary
Review the following saf ety precautions to avoid inj ury and prevent damage
to this product or any products connected to it.
Only qualified personnel should perform service procedures.
While using this pr oduct, you may need to ac cess oth er part s of t he sy stem .
Read the General Safety summary in other system manuals for warnings and
cautions related to operating the system.
Injury Precautions
Use Proper Power Cord
To avoid fire hazard, use only the power cord specified for this product.
Ground the Product
This product is grounded through the grounding conductor of the power
cord. To avoid electric shock, the grounding conductor must be connected
to earth ground. Before maki ng connections to t he input or outpu t terminals
of the product, ensure that the product is properly grounded.
Do Not Operate Without Covers
To avoid electric shock or fire hazard, do not operate this product with
covers or panels removed.
Do Not operate in Wet/Damp Conditions
To avoid electric shock, do not operate this product in wet or damp
conditions.
Do Not Operate in an Explosive Atmosphere
To avoid injury or fire hazard, do not operate this product in an explosive
atmosphere.
Avoid Exposed Circuitry
To avoid injury, remove jewelr y such as rings, watches, and other meta ll ic
objects. Do not touch ex posed conn ectio ns and components when power is
present.
Product Damage Precautions
Use Proper Power Source
Do not operate this product f rom a power sour ce that applie s more than the
voltage specified.
Provide Proper Ventilation
To prevent product overheating, provide proper ventilation.
July 28, 2008 K2 Media Client Service Manual 7
Safety Summaries
!
!
!
Do Not Operate With Suspected Failures
If you suspect there is da mage to this product, have it in spected by q ualifie d
service personnel.
Battery Replacement
To avoid damage, replace only wit h the same or equivalen t type. Dispose of
used battery according to the circuit board m anufacturer’s instructions.
Safety Terms and Symbols
Terms in This Manual
These terms may appear in this manual:
WARNING: Warning statements identify conditions or practices that can
result in personal injury or loss of life.
CAUTION: Caution statements identify conditions or practices that may
result in damage to equipment or other property, or which may cause
equipment crucial to your business environment to become temporarily
non-operational.
Terms on the Product
These terms may appear on the product:
DANGER indicates a personal inj ury hazard immedi ately access ible as one
reads the ma rking.
WARNING indicates a personal injury hazard not immediately accessible
as you read the marking.
CAUTION indicates a hazard to property including the product.
Symbols on the Product
The following symbols may appear on the product:
DANGER high voltage
Protective ground (earth) terminal
ATTENTION – refer to manual
8 K2 Media Client Service Manual July 28, 2008
Service Safety Summary
!
WARNING: The service instructions in this manual are intended for
use by qualified service personnel only. To avoid personal injury, do
not perform any servicing unless you are qualified t o do so. Refer to al l
safety summaries before performing service.
Do Not Service Alone
Do not perform interna l service or adj ustment of this product unless ano ther
person capable of rendering first aid and resuscitation is present.
Disconnect Power
To avoid electric shock, discon nect the main power by means of the power
cord or, if provided, the power switch.
Use Care When Servicing With Power On
Dangerous voltages or cur rents may exist in t his product. Disconnec t power
and remove battery (if applicable) before removing protective panels,
soldering, or replacing components.
To avoid electric shock, do not touch exposed connections
Certifications and Compliances
Canadian Certified Power Cords
Canadian approval includes the products and power cords appropriate for
use in the North America power network. All other power cords supplied are
approved for the country of use.
FCC Emission Control
This equipment has been tested and found to comply with the limits for a
Class A digital device, pursuant to Part 15 of the FCC Rules. These limits
are designed to provide reasonable protection against harmful interference
when the equipment is operated in a commercial environment. This
equipment generates, uses, and can radiate radio frequency energy and, if
not installed and use d in accordance with th e instructio n manual, may cause
harmful interfere nce to radio communication s. Operation of thi s equipment
in a residential area is likely to cause harmful interference in which case the
user will be required to cor rect the interference at his own expense. Changes
or modifications not expressly approved by Grass Valley can affect
emission compliance and could void the user’s authority to operate this
equipment.
July 28, 2008 K2 Media Client Service Manual 9
Safety Summaries
Canadian EMC Notice of Compliance
EN55103 1/2
Class A Warning
FCC Emission Limits
This digital apparatus does not exceed the Class A limits for radio noise
emissions from digital apparatus set out in the Radio Interference
Regulations of the Canadian Department of Communications.
Le présent appareil numérique n’émet pas de bruits radioélectriques
dépassant les limites applicables aux appareils numériques de la classe A
préscrites dans le Règlement sur le brouillage radioélectrique édicté par le
ministère des Communications du Canada.
This product has been evaluated for Electromagnetic Compatibility under
the EN 55103-1/2 standards for Emissions and Immunity and meets the
requiremen ts for E4 environment.
This product complies with Class A (E4 environment). In a domestic
environment this product may cause radio interference in which case the
user may be required to take adequate measures.
This device complies with Part 15 of the FCC Rules. Operation is subject to
the following two conditions: (1) This device may not cause harmful
interference, and (2) this device must accep t any interf erence rece ived,
including interference that may cause undesirable operation.
Laser Compliance
Laser Safety Requirements
The device used in thi s product is a Class 1 cert ified laser product. Op erating
this product outsi de specifications or al te ring its original des ign ma y re sult
in hazardous radiati on exposure, and may be consi dered an act of modifying
or new manufacturing o f a laser product under U.S. regula tions contained i n
21CFR Chapter 1, subchapter J or CENELEC regulations in HD 482 S1.
People performing such an act are re quired by law to recertify and re identify
this product in accordance with provisions of 21CFR subchapter J for
distribution within th e U. S.A., and in ac cor danc e wit h CENELEC HD 482
S1 for distribution within countries using the IEC 825 standard.
Laser Safety
Laser safety in the United States is regulated by the Center for Devices and
Radiological Health ( CDRH). The la ser sa fety regulations are publ is hed i n
the “Laser Product Performance Standard,” Code of Federal Regulation
(CFR), Title 21, Subchapter J.
The International Electrotechnical Commission (IEC) Standard 825,
“Radiation of Laser Produ cts, Equipmen t Classific ation, Requi rements and
User’s Guide,” govern s laser products outside the United States. Europe an d
member nations of the European Free Trade Association fall under the
jurisdiction of the Comité Européen de Normalization Electrotechnique
(CENELEC).
10 K2 Media Client Service Manual July 28, 2008
Safety Certification
This product has been evaluated and meets the following Safety
Certificat i on Standard s:
Standard Designed/tested for compliance with:
ANSI/UL60950, CAN/CSA
C22.2 No. 60950-00
12/01/2000
IEC 950 Safety of Information Technology Equipment, including
EN60950 Safety of Information Technology Equipment, including
Safety of Information Techno logy Equi pment, inclu ding
Electrical Business Equipment (Third edit ion).
Electrical Business Equipment (Third edition, 1999).
Electrical Business Equipment (Third Ed iti on 2000).
July 28, 2008 K2 Media Client Service Manual 11
Safety Summaries
12 K2 Media Client Service Manual July 28, 2008
Finding Information
This service manual provides procedures for serv icing the K2 Media Client to the
field-replaceabl e unit level. Use thi s manual to isolate pr oblems to a board or module,
such as the Power Supply, and to make repairs through module exchange.
How this manual is org anized
This manual is organized around the tasks required to service the K2 Media Client.
The following describes the chapters included in this manual:
Chapter 1, Product Description — Describes the key features, system components,
and status indicators of the K2 Media Client.
Chapter 2, System Messages — List s the variou s messages a nd system codes that you
might encounter as you use the K2 Media Client.
Chapter 3, Service Proc edures — Conta ins pr ocedure s for period ic main te nance an d
repair.
Chapter 4, Troubleshoot ing problems — Contains problem de scriptions with steps for
diagnosing and correcting the cause of the problem. Use this information if you are
having trouble with your K2 Media Client.
Chapter 5, Removing and repla ci ng FRUs — Contains procedur es f or r emovi ng a nd
replacing field replaceable hardware components.
July 28, 2008 K2 Media Client Service Manual 13
Finding Information
Getting more information
The following illustration shows the recommended order in which to reference the
documentation.
Path for the installer of K2 Media Client models with stand-alone storage
r
Se
es
s
i
P
r
e
Ser
X
i
P
s
Se
f
X
o
ie
Valley Group
s
f
XP
e
Ser
y
i
P
s
o
Ser
l
f
e
y
i
X
s
i
P
o
f
e
Ser
il
X
y
i
Grass
P
m
Fam
o
a
f
il
y
X
F
o
f
am
il
o
y
F
m
l
a
y
i
F
l
i
am
m
F
Fa
K2 Media Client
Release Notes
The latest information about the
hardware and software shipped
with the system. Packaged with
K2 Media Client.
t
r
ta
nt
S
k
ume
c
Qui
is doc
you
K2
Th
ps
you
el
h
ps
you
el
h
ps
el
h
Quick Start Guide
The essential steps for installing
the K2 Media Client. Different
models each have their own
version, packaged with the K2
Media Client.
Grass Valley
K2 Manual
Documentation
CD
K2 Media Client
System Guide*
Specifications and
instructions for
system settings.
Path for the installer of the K2 Storage System with connected K2 Media Clients
ley
Val
Grass
K2 Manual
s
S
e
s
S
e
ri
XP
i
e
s
s
lley Group
r
S
S
e
e
XP
f
e
s
s
S
o
e
ri
ri
S
e
f
XP
XP
i
e
e
s
i
o
y
s
r
S
e
r
S
XP
l
e
f
f
e
XP
i
y
e
s
s
i
i
o
o
r
S
S
l
Valley Group
e
e
f
m
r
XP
f
e
i
XP
o
a
y
e
y
s
o
Grass Va
m
ri
ri
S
F
l
l
e
f
XP
XP
a
f
e
e
y
s
i
i
i
o
y
S
F
o
l
e
m
r
l
f
f
i
XP
am
y
e
i
o
o
Grass
y
m
ri
Fa
F
l
m
XP
l
a
f
e
i
a
y
y
i
F
o
m
F
l
l
f
i
i
o
am
y
Fa
m
m
F
l
a
a
y
F
F
l
mi
i
m
Fa
a
F
rt
t
a
t
n
e
S
k
c
Qui
u
docum
is
u
K2
Th
ps yo
yo
u
hel
ps
hel
ps yo
hel
Documentation
CD
ley
Grass Val
K2 Manual
Documentation
CD
K2 Media Client and
K2 Storage System**
Release Notes
The latest information
about the hardware and
software shipped with
the system.
Path for the operator
s
S
e
s
S
e
ri
XP
e
s
ri
S
e
XP
f
e
s
o
Valley Group
ri
S
e
f
XP
e
o
y
s
ri
S
l
e
f
XP
e
y
s
i
o
S
l
e
ri
f
i
XP
am
e
y
o
Grass
ri
F
l
XP
am
f
e
i
y
F
o
l
f
am
i
o
y
F
l
am
y
i
F
l
i
am
F
am
F
K2 Media Client
Release Notes
The latest information
about the hardware and
software shipped with
the system.
K2 Storage System
Cabling Guide**
Diagrams for
cabling K2 Storage
System devices.
Grass Valley
K2 Manual
Documentation
CD
K2 Media Client
User Manual*
Information for using the user
interface to record, play and
manage clips and to configure
channels.
K2 Storage System
Instruction Manual*
Instructions to
install/configure K2
Storage (SAN), with
K2 Media Client, K2
Media Server.
Find the K2 Documentation CD packaged with K2 Media
*
Clients and with K2 RAID Storage devices, primary chassis.
Find the Storage Release Notes and Cabling Guide
**
packaged with K2 RAID Storage devices, primary chassis.
K2 Media Client
System Guide*
Specifications and
instructions for
system settings.
Other Manuals*
Including:
Quick Start Guide
-
-
User Manual
- Service Manual
- RAID manuals
Quick Start Guide
You receive this guide in the product packaging with your K2 Media Client. The
Quick Start Guide provides step-by-step installation instructions for basic installation
and operation of your K2 Media Client, including recording and playing clips.
ley
Grass Val
Grass Valley
Grass Valley
K2 Manual
K2 Manual
K2 Manual
Documentation
CD
Release Notes
The release notes contain the latest information about the K2 Media Client software
shipped on your system. There are K2 Storage System release notes and K2 Media
Client release notes. The information in this document includes software upgrade
instructions, software specifications and requirements, feature changes from the
previous releases, and any known problems. Because rele ase notes contain the late st
information, they are printed out rather than included in the Documentation
CD-ROM.
14 K2 Media Client Service Manual July 28, 2008
K2 Documentation CD
Except for the release notes, the full set of support documentation, including this
manual, is availabl e on the Documentati on CD-ROM that you rece ived with your K2
Media Client.
The K2 Documentation CD includes the following documents:
•
K2 Storage System Instruction Manual — Contains installation, configuration, and
maintenance procedures for shared storage options.
•
K2 Storage System Cabling Guide — Contains diagrams for cabling th e devi ce s of
the K2 Storage System.
•
RAID Instruction Manuals — There is an Instruc tion Manual for each typ e of RAI D
storage device that can be a part of a K2 Media Client. These manuals contain
procedures for configuring and servicing the device.
•
K2 Media Client System Guide — Contains the product specifications and
step-by-step instructions for modifying system settings. Includ es instruc tions for
adding a K2 Media Client to the K2 Storage System.
•
K2 Media Client Quick Start Guides — The Quick Start Gui des provides step-by-ste p
installation inst ructions for basic installation and oper ation of the K2 Media Clien t,
including recording and playing clips.
•
K2 Media Client User Manual — Describes the K2 Media Client and provides
instructions for configuring and operating the product.
•
K2 Media Client Service Manual — Contains information on servicing and
maintenance.
NetCentral documentation
The NetCentral product has its own documentation set, described as follows:
•
NetCentral User Guide — This is a printed manual. It provides instructions for
installing, using, and administering the NetCentral monitoring system.
•
NetCentral Help — From the N etCentral interface access on-line help as follow s:
• For general help with NetCe ntral manag er, sel ect
This content is identical to that in the NetCentral User Guide.
• For help specific to monitoring K2 Media Client system devices, select
Device Providers
and then select the monitored device.
Thomson Grass Valley Web Site
This public Web site contains all the latest manuals and documentation, and
additional support information. Use the following URL.
http://www.thomsongrassvalley.com.
Help | NetCentral Help Topics.
Help |
July 28, 2008 K2 Media Client Service Manual 15
Finding Information
Grass Valley Product Support
T o get technica l assistance, che ck on the status of a ques tion, or to report new issue, contact
Grass Valley Product Support via e-mail, the Web, or by phone or fax.
Web Technical Support
To access support infor mation on the Web, v isit the pr oduct support Web page on the
Grass Valley Web site. Yo u ca n do wn loa d s oft war e or f ind sol utions to problems by
searching our Frequently Asked Questions (FAQ) database.
World Wide Web: http://www.thomsongrassvalley.com/support/
Technical Support E-mail Address: gvgtechsupport@thomson.net.
Phone Support
Use the following information to contact product support by phone during business
hours. Afterhours phone support is available for warranty and contract customers.
International
(France)
International
(United States,
Canada)
Hong Kong,
Taiwan, Korea,
Macau
Australia, New
Zealand
Central, South
America
China +861 066 0159 450 Netherlands +31 (0) 35 62 38 421
Belgium +32 (0) 2 334 90 30 Northern Europe +45 45 96 88 70
Japan +81 3 5484 6868 Singapore +65 6379 1313
Malaysia +603 7805 3884 Spain +41 487 80 02
Middle East +971 4 299 64 40 UK, Ireland, Israel +44 118 923 0499
+800 80 80 20 20
+33 1 48 25 20 20
+1 800 547 8949
+1 530 478 4148
+852 2531 3058 Indian
+61 1300 721 495 Germany, Austria,
+55 11 5509 3440 Near East, Africa +33 1 48 25 20 20
Authorized Support Representative
Italy +39 02 24 13 16 01
+39 06 87 20 35 42
Belarus, Russia,
Tadzikistan,
Ukraine,
Uzbekistan
Subcontinent
Eastern Europe
+7 095 258 09 20
+33 (0) 2 334 90 30
+91 11 515 282 502
+91 11 515 282 504
+49 6150 104 444
A local authoriz ed support repres entative may be av ailable in you r country. To locat e the
support represent ative for your c ountry, visit the product support Web p age on the Grass
Valley Web site.
16 K2 Media Client Service Manual July 28, 2008
Grass Valley Product Support
July 28, 2008 K2 Media Client Service Manual 17
Finding Information
18 K2 Media Client Service Manual July 28, 2008
Chapter 1
Product Description
Topics in this section include the following:
•“Overview description” on page 20
•“K2 Media Client orientation” on page 20
•“FRU functional descriptions” on page 24
•“Status indicators” on page 28
July 28, 2008 K2 Media Client Service Manual 19
Chapter 1 Product Description
Overview description
The K2 Media Client is a cost-effective media platform that incorporates IT and
storage technologies to deliver a networked solution to facilities for ingest, playout,
and media asset manag ement . I t i s a comprehensive plat for m th at provides a suite o f
user applications , system tools , and the larges t range of thi rd party intera ctivity in the
industry.
Refer to the K2 Media Client System Guide for other high-level descriptions of
features, controls, applications, and subsystems.
K2 Media Client orientation
The following illu strat ions s how the l ocati on of Fi eld Repl aceab le Un its (F RUs) and
other components in the K2 Media Client. For clarity, illustrations of internal
components are shown with the top cover removed and no cabling displayed. Note
that the RTP board and the Dual Ethernet adapter are in different lo cations in differe nt
models.
Front view components
DVD drive
Fan module
Front panel
RAID drives
Front bezel
20 K2 Media Client Service Manual July 28, 2008
Rear view components SDA-00 model
Codec board
SCSI interface
board
DVD drive
Center support
RS-422 board*
RS-422 board*
RS-422 configuration varies.*
XLR board
Power supplies
Motherboard
Rear card guide
Dual Ethernet board
(optional)
SCSI controller adapter
RTP board
Graphics board
SCSI backplane
Rear view components SDA-00 model
July 28, 2008 K2 Media Client Service Manual 21
Chapter 1 Product Description
Codec board
SCSI interface
board
DVD drive
Center support
RS-422 board*
RS-422 board*
XLR board
Power supplies
Motherboard
Rear card guide
Dual Ethernet board
SCSI controller adapter
RTP board
Graphics board
SCSI backplane
RS-422 configuration varies.*
Rear view components SD-00 model
22 K2 Media Client Service Manual July 28, 2008
Rear view components HD-00 model
Codec board
Mezzanine boards
(under codec board)
SCSI interface
board
DVD drive
Center support
RS-422 board*
RS-422 board*
XLR board
Power supplies
Motherboard
Rear card guide
RTP board
SCSI controller adapter
Dual Ethernet board
Graphics board
SCSI backplane
RS-422 configuration varies.*
Rear view components HD-00 model
July 28, 2008 K2 Media Client Service Manual 23
Chapter 1 Product Description
FRU functional descriptions
The Field Replaceab le Units (FRU s) describ ed in this se ction are as follows:
• “Base chassis”
• “Fan module”
• “RAID drives”
• “Power supplies”
• “Removable media d r ives”
• “Codec board”
• “Mezzanine boards”
• “RTP board”
• “XLR board”
• “RS-422 adapters”
• “Dual Ethernet adapter”
• “Graphics board”
• “SCSI controller ada pter”
• “SCSI interface board”
• “SCSI backplane”
• “CPU motherboard”
For procedures, refer to Chapter 5, Removing and repl aci ng FRUs .
Base chassis
For some serious sys tem fault s or for mechani cal damage , the entire K2 Media Clien t
can be replaced as a base chassis FRU. Refer to “Replacing a K2 Media Client” on
page 80.
Fan module
The fan module has three fa ns and pr ovides cooli ng for t he K2 Media Client cha ssis.
Air intake is from the front of the K2 Media Client and outflow is through the rear.
The fan module is accessed behind the front bezel.
Refer to “Fan module removal” on page 105 for procedures.
RAID drives
There are 12 slots for RAID drives in the K2 Media Client. They are located behind
the fan module in the front of the unit. Internal storage model s have two RAID drives
for system data and five or ten RAID drives for medi a storage. Ext ernal sto rage units
have only the two RAID drives for system data.
24 K2 Media Client Service Manual July 28, 2008
The two RAID 1 drives for system dat a form one LUN and the RAID drives for medi a
storage are configured as RAID 1 or RAID 0. Each LUN appears to the operating
system as a single disk .
In internal storage models, media data is written or “striped” across the media disks
in a continuous fashion, which makes the disks a “stripe group”. This media stripe
group appears as the V: drive to the Windows operating system.
The system disk has a C: partition for application and operating system files, a D:
partition for th e media fil e system, databas e, and configur ation informat ion, and an E:
partition for recovery images.
When configured as RAID 1, yo u can remove and replace a RAI D drive while t he K2
Media Client is operational. Refer to “RAID disk removal” on page 107 for
procedures.
Power supplies
The K2 Media Client has red undant (two) po wer supplies. The power suppli es can be
accessed from the re ar of the un it. You can re move and re place a power supply while
the K2 Media Client is oper ational. Each power suppl y has a fan with automatic speed
control and statu s LEDs that i ndicate curre nt state and health. Refer to “Power supply
problems” on page 91 for LED descriptions. The power supply has protecti on for over
voltage, over current, and short circuits.
Power supplies
Refer to “Power supply removal” on page 107 for procedu res.
Removable media drives
The K2 Media Client uses a standard remova ble media drive similar to those fo und in
desktop PCs. The drive is accessed behind the front bezel. The drive uses standard
Windows drivers for e asy plug-and- play insta llation. K2 Media Client options for the
removable media drive is as follows:
• One standard CD drive.
Refer to “Removable media drive removal” on page 111 for procedures.
Codec board
The codec board is ori ented horiz ontally acr oss the rear of the K2 Media Client
chassis. It provides the majority of the K2 Media Client’s media-related input and
output connectors on the rear panel. This board hosts the circuits responsible for
encoding/decoding video and processing audio and timecode. It is connected to the
motherboard via the RTP board.
The SDA-00 model, the SD-00 model, and the HD-00 model each use a different
codec board. The codec board in the HD-00 model can also host the mezzanine
boards, as described below.
Refer to “Codec board removal” on page 112 for procedures.
July 28, 2008 K2 Media Client Service Manual 25
Chapter 1 Product Description
Mezzanine boards
There are two types of mez zanine boards : an encoder mezzanine board a nd a decoder
mezzanine board. Th e codec board i n the HD-00 K2 Medi a Client can hos t one or two
mezzanine boards of either type, so the number and typ e of mezzanine boa rd s on the
codec board determines the fixed channel configuration of the HD-00 K2 Media
Client model. The encoder mezzanine board provides one record channel, while the
decoder mezzanine board provides one play channel.
Refer to “Codec board removal” on page 112 for procedures.
RTP board
This Real Time Processor (RTP) board pr ovi des a dedic ate d rea l ti me proc ess or and
connections for medi a access an d processing . It functi ons as a rise r board, conn ecting
to the PCI slot below and the Codec board above.
Refer to “RTP board removal” on page 115 for procedures.
XLR board
The XLR Board provides XLR connectors at the K2 Media Client rear panel. It is
primarily an exten sion o f the codec bo ard t o all ow the space an d orient ation re quire d
for XLR connections. On the SDA-00 model, the XLR connections are used for
analog audio and LTC. On other models, t he XLR connections are only used for LTC.
The XLR board is connected via cable to the codec board.
Refer to “XLR board removal” on page 124 for procedures.
RS-422 adapters
RS-422 configuration varies, as follows:
• A K2 Media Client with a Type III motherboa rd has RS- 422 adapte rs in rear panel
slots 1 and 7. A K2 Media Client with a Type I mot her board has RS-422 adapters
in rear panel slots 3 and 7. Each a dapter is connect ed vi a a n internal USB cable t o
the motherboard, so while a RS-422 adapter does occupy a rear panel slot, it does
not plug into a PCI bus. Each adapter provides two RS-422 ports for connecting
equipment for remote control of the K2 Media Client.
• A K2 Media Client with a Type II motherboard has one RS-422 adapter. The
adapter is connected via PCI slot to the motherboard. The adapter includes an
external interface with eight ports. On the external interface, ports 1–4 are active.
This provides the four ports for connecting equipmen t for remote control of the K2
Media Client.
Refer to “RS-422 adapter removal” on page 119 for procedures.
Dual Ethernet adapter
The dual Ethernet adapter provides two Gigabit Ethernet ports. The dual Ethernet
adapter plugs into one of the standard P CI slots on the motherboar d. On some models
the dual Ethernet adapter is optional.
Refer to “Dual Ethernet adapter removal” on page 122 for procedures.
26 K2 Media Client Service Manual July 28, 2008
Graphics board
This board provides enhanced performance for screen graphics and a connection for
a VGA monitor. The graphics board plugs into one of the standard PCI slots on the
motherboard.
Refer to “Graphics board removal” on page 121 for procedures.
SCSI controller adapter
This board provides the SCSI c ontroller fu nctionalit y for the internal RAID disks. On
internal storage models, both system and media data require this RAID controller
functionality, as both are stored on the internal RAID disks. On external storage
models, only the system data requi res RAID contr ol ler func ti onality, as the media is
stored on the K2 Storage System or on direct-connect RAID storage. The SCSI
controller adapter plugs into one of the standard PCI slots on the motherboard.
Refer to “SCSI controller adapter removal” on page 123 for procedures.
SCSI interface board
This board provides the SCSI interface for the RAID drives. It monitors and reports
the status of the RAID drives , the chassis fans, and the power suppli es. It also controls
the individual RAID status LEDs and the front panel Power and Service LEDs. It is
mounted horizontally in the front of the unit, above the RAID drives. It provides a
front panel USB connection.
Graphics board
Refer to “SCSI interface board removal” on page 110 for procedures.
SCSI backplane
This board provides the connection for each RAID drive. It is mounted in the center
of the unit.
Refer to “SCSI backplane removal” on page 117 for procedures.
CPU motherboard
The K2 Media Client uses an extended ATX motherboard with an Intel Xeon
processor. The motherboard provides PCI board slots, built in Gigabit Ethernet, and
USB ports. The Type I motherboard provides USB 1.1 ports. The Type II and Type
III motherboard provides USB 2.0 ports. It is located in the bottom rear of the K2
Media Client chassis.
Refer to “CPU motherboard replacement” on page 126 for procedures.
July 28, 2008 K2 Media Client Service Manual 27
Chapter 1 Product Description
!
Status indicators
The following sections describe the visual and audible indicators that communicate
the current operating status and system health of the K2 Media Client.
Front panel indicators
You can see the front panel LEDs while the front bezel is closed or open.
Bezel Release
Buttons
Power LED
This LED indicates st atus as foll ows:
Off: The standby switch is set to Off and the K2 Media Client is not operational.
Steady on (green): The standby switch is set to On a nd the K2 Medi a Clien t is ei ther
in the startup process or has competed the startup process and is operational.
Power
LED
Service
LED
!
WARNING: The power standby switch does not turn off power to the
system. To turn power off the syst em must be d i sconnected from the
power source.
Service LED
The following table explains the status conditions indicated by the different Service
LED behaviors. If two or more status conditions occur simultaneously, the L ED
displays the behavior for the highest priority condition.
LED behavior Status Condition Priority
Flashing pattern alternating
Yellow/Green/Red/Off twice a
second
28 K2 Media Client Service Manual July 28, 2008
Identify — The K2 Medi a Client is being dir ected to
identify itself by NetCentral or some other
application.
1
Rear panel indicators
LED behavior Status Condition Priority
Solid Red Global failure — The K2 Media Client system
software has detected a critical error or failure that
impacts record/play operations.
2
Solid Yellow Warning — The K2 Media Client syste m software has
Flashing Yellow pattern three time
a second.
Flashing pattern alternating
Yellow/Green once a second.
Off Normal — The K2 Media Client is healthy and
RAID drive indicators
Each RAID drive has LEDs t hat indicate status. You must re move the fan module to
see these LEDs. The following table explains the status conditions indicated by the
different LED behaviors. If two or more status conditions occur simultaneously, the
LED displays the behavior for the highest priority condition.
LED behavior Status Condition Priority
Flashing pattern alternating
Yellow/Green/Red/Off twice a
second
Both Red and Green LED off Drive is not fully engaged in slot. 2
detected a problem that requires atte ntion but does n ot
immediately impact record/play operations. For
example, a fan or power supply has failed but its
redundant partner is maintaining functionality.
Drive failure — An internal RAID drive has failed. If
RAID 1, the failure does not immediately i mpact
record/play operations. The redundant partner RAID
drive is maintaining functionality.
Drive rebuild — If RAID 1, an internal RAID drive is
rebuilding.
operating normally.
Identify — The RAID drive is being directed to
identify itself by Storage Utility or some other
application.
3
4
5
5
1
Red LED is ON solid. Green LED
is off.
Flashing pattern alternating
Yellow/Green once a second
Red LED is off. Green LE D
displays pulsing patterns.
Fault — The SCSI controller has marked the drive as
faulty.
Rebuild — The SCSI controller has marke d the drive
as rebuilding.
Normal drive activity — The RAID drive is healthy
and disk access is underway. (Both LEDs are off when
there is no disk activity.)
3
4
5
Rear panel indicators
The following indicators are visible from the rear panel view.
July 28, 2008 K2 Media Client Service Manual 29
Chapter 1 Product Description
Yellow LED
Green/Orange LED
Motherboard LAN connector indicator codes
The motherboard has two RJ-45 LAN conne ctors that include integrat ed status LEDs .
The LEDs are oriented as follows:
The meanings of the LED states are described in the following table:
LED LED state Condition
Green/Orange Green On 100 MHz.
Yellow Off LAN link is not established
Orange On 1 GHz
On (steady state) LAN link is established
On (brighter and puls ing) The computer is communicating with anoth er
computer on the LAN.
If a LAN connector is faulty, you must replace the motherboard.
Dual Ethernet adapter LAN connector indicator codes
The dual Ethernet adapter has two RJ-45 LAN connectors that include integrated
status LEDs. The LEDs are oriented as follows:
Green/Orange LED
Green LED
The meanings of the LED states are described in the following table:
LED LED state Condition
Green/Orange Green On 100 MHz.
Orange On 1 GHz
Green Off LAN link is not established
On (steady state) LAN link is established
On (brighter and puls ing) The computer is communicating with anoth er
computer on the LAN.
30 K2 Media Client Service Manual July 28, 2008
If a LAN connector is faulty, you must replace the dual Ethernet adapter.
Loading...