Grass Valley K2 Media Client Service Manual v.3.3
K2
Media Client
Service Manual
071-8468-07
June 2009
Affiliate with the N.V. KEMA in The Netherlands
CERTIFICATE
Certificate Number: 510040.001
The Quality System of:
Grass Valley, Inc.
400 Providence Mine Road
Nevada City, CA 95945
United States
15655 SW Greystone Ct.
Beaverton, OR 97006
United States
10 Presidential Way
3
rd
Floor, Suite 300
Woburn, MA 01801
United States
Nederland B.V.
4800 RP BREDA
The Netherlands
Weiterstadt, Germany
Brunnenweg 9
D-64331 Weiterstadt
Germany
Rennes, France
Rue du Clos Courtel
Cesson-Sevigne, Cedex
France
Technopole Brest Iroise
CS 73808
29238 Brest Cedex 3
France
17 rue du Petit Albi-BP 8244
95801 Cergy Pontoise
Cergy, France
2300 South Decker Lake Blvd.
Salt Lake City, UT 84119
United States
7140 Baymeadows Way
Suite 101
Jacksonville, FL 32256
United States
Including its implementation, meets the requirements of the standard:
ISO 9001:2000
Scope:
The design, manufacture and support of video hardware and software products and
related systems.
This Certificate is valid until: June 14, 2009
This Certificate is valid as of: August 30, 2006
Certified for the first time: June 14, 2000
H. Pierre Sallé
President
KEMA-Registered Quality
The method of operation for quality certification is defined in the KEMA General Terms
And Conditions For Quality And Environmental Management Systems Certifications.
Integral publication of this certificate is allowed.
KEMA-Registered Quality, Inc.
4377 County Line Road
Chalfont, PA 18914
Ph: (215)997-4519
Fax: (215)997-3809
CRT 001 073004
ccredited By:
ANAB
A
K2
MEDIA CLIENT
Service Manual
071-8468-07
JUNE 2009
Copyright Copyright © Thomson, Inc. All rights reserved. Printed in the United States of America. Portions
of software © 2000 – 2009, Microsoft Corporation. All rights reserved. This document may not
be copied in whole or in part, or otherwise reproduced except as specifically permitted under
U.S. copyright law, without the prior written consent of Grass Valley, Inc., P .O. Box 59900,
Nevada City, California 95959-7900. This product may be covered by one or more U.S. and
foreign patents.
Disclaimer Product options and specifications subject to change without notice. The information in this
manual is furnished for informational use only, is subject to change without notice, and should
not be construed as a commitment by Grass Valley, Inc. Grass Valley, Inc. assumes no
responsibility or liability for any errors or inacc uracies that may appear in this publication.
U.S. Government
Restricted Rights
Legend
Trademarks and
Logos
Revision Status
Use, duplication, or disclosure by the United States Government is subject to restrictions as set
forth in subparagraph (c)(1)(ii) of the Rights in Technical Data and Computer Software clause
at DFARS 252.277-7013 or in subparagraph c(1) and (2) of the Commercial Computer
Software Restricted Rights clause at FAR 52.227-19, as applicable. Manufacturer is Grass
Valley, Inc., P.O. Box 59900, Nevada City, California 95959-7900 U.S.A.
Grass Valley, K2, Aurora, Summit, Dyno, Infinity, Turbo, M-Series, Profile, Profile XP,
NetCentral, NewsBrowse, NewsEdit, NewsQ, NewsShare, NewsQ P ro, and Media Manager
are either registered trademarks or trademarks of Grass Valley, Inc . in the United State s and/
or other countries. Grass Valley, Inc. products are covered by U.S. and foreign patents, issued
and pending. Additional information regarding Grass Valley, Inc. trademarks and other
proprietary rights may be found at www.thomsongrassvalley.com.
m
Other trademarks and logos used in this docu
trademarks of the manufacturers or vendors of the associated products, such as Microsoft®
Windows® operating system, Windows Media® play er, Internet Explorer® internet browser,
and SQL Server™. QuickTime and the QuickTime logo are trademarks or registered
trademarks of Apple Computer, Inc., used under license therefrom.
Rev Date Description
November 23,
2005
Initial release of the K2 Media Client Service Manual— 071-8468-00
ent are either registered trademarks or
September 6,
2006
July 3, 2007 Added information for new K2 Media Client models — 071-8468-02
September 7,
2007
January 11, 2008 Revised information for Type II motherboard — 071-8468-04
March 28, 2008 Revised information for Type III motherboard — 071-8468-05
July 28, 2008 Updates to information for services, FC card, motherboard, SCSI
June 25, 2009 Updates for SAN K2 Media Client with no backplane, no SCSI
Changes to recovery and networking proce
Revised information for direct-connect storage, teaming —
071-8468-03
interface board — 071-8468-06
controller adapter — 071-8468-07
dures — 071-8468-
01
4 K2 Media Client Service Manual June 25, 2009
Contents
Safety Summaries..............................................................................................9
Finding Information...........................................................................................23
Grass Valley Product Support.................................................................................26
Telephone Support.............................................................................................26
Chapter 1 Product Description
Overview description...............................................................................................30
K2 Media Client orientation.....................................................................................30
Front view components........................................................................ ...... ........30
Rear view components SDA-00 model...............................................................31
Rear view components SD-00 model.................................................................32
Rear view components HD-00 model.................................................................33
FRU functional descriptions ....................................................................................34
Base chassis ................................................. ................................. ...... ..............34
Fan module.........................................................................................................34
RAID drives ........................................................................................................34
Power supplies...................................................................................................35
Removable media drives.......................................... ...... ..... ...... .........................35
Codec board.......................................................................................................35
Mezzanine boards..............................................................................................36
RTP board.......................................... ................................. ...... ..... ...... ...... ..... ...36
XLR board ..........................................................................................................36
RS-422 adapters ................................................................................................36
Dual Ethernet adapter ........................................................................................36
Graphics board...................................................................................................37
SCSI controller adapter........................... ...... ..... ...... ...... ................................. ...37
SATA drive connector board ..............................................................................37
SCSI interface board............................... ...... ..... ...... ...... ..... ...............................37
SCSI backplane.................................. ..... ...... ..... ...... ...... ..... ...............................38
CPU motherboard...............................................................................................38
Status indicators......................................................................................................39
Front panel indicators............................................... ...... ..... ...... ..... ...... ..............39
Rear panel indicators..........................................................................................40
System beep codes............................................ ...... ...... ..... ...............................42
Chapter 2 System Messages
About system messages................... .................................. ..... ...............................44
BIOS POST messages............................................................................................44
Critical system startup messag es........................................................ ...... ..............48
Viewing AppCenter system status messages.........................................................48
Viewing system status messages.......................................................................49
Copying StatusPane messages to the clip board...............................................50
Clearing messages.............................................................. ...... ..... ....................50
Chapter 3 Service Procedures
Exporting log files....................................................................................................51
Replacing a RAID 0 drive........................................................................................53
Replacing a RAID 1 drive........................................................................................53
Using the Adaptec Storage Manager to identify a failed drive ................................54
Restoring network configuration..............................................................................55
Install the loop-back adapter ..............................................................................56
Identify adapters.................................................................................................56
Set Rx/Tx Descriptors Value ..............................................................................59
Create the Control Team..................................................... ...... ..... ...... ...... ..... ...60
Name team............................................................... ...... ................................. ...66
Reorder adapters................................................................................................67
June 25, 2009 K2 Media Client Service Manual 5
Contents
Set power management settings........................................................................ 68
Configuring Event Viewer........................................................................................ 68
Checking services................................................................................................... 69
Services on a stand-alone storage K2 Media Client .......................................... 70
Services on an shared storage K2 Media Client................................................71
Checking pre-installed software..............................................................................72
K2 Media Client pre-installed software............................................................... 72
Grass Valley Control Point PC pre-installed software........................................ 73
Configuring NVRAM................................................................................................ 73
Making motherboard CMOS settings......................................................................76
Type I motherboard CMOS settings................................................................... 76
Type II motherboard CMOS settings..................................................................76
Type III motherboard CMOS settings for systems with SCSI controller adapter 77
Type III motherboard CMOS settings for systems without SCSI controller adapter78
Rescanning PCI slots.............................................................................................. 79
Using recovery disk images.................................................................................... 79
About the recovery disk image process ............................................................. 80
Creating a recovery disk image for storing on E:............................................... 81
Creating a recovery disk image CD set..............................................................83
Restoring from a system-specific recovery disk image on E:............................. 84
Restoring from the generic recovery disk image on E:.......................................85
Restoring from a recovery disk image CD set....................................................88
Activating the Windows operating system.......................................................... 90
Installing the Fibre Channel card driver ..................................................................90
Replacing a K2 Media Client................................................................................... 92
Chapter 4 Troubleshooting problems
Step 1: Check configurations.................................................................................. 94
Step 2: Check connections and external equipment............................................... 94
Step 3: Check system status messages................................................................. 94
Step 4: Identify problems using the startup sequence............................................ 94
Motherboard BIOS startup information ...................................................................97
RAID controller BIOS startup information ............................................................... 98
Startup screen for systems with SCSI controller adapter...................................98
Startup screen for systems without SCSI controller adapter.............................. 98
Motherboard BIOS startup summary screen...........................................................99
Shutdown/restart problems.....................................................................................99
Checking external equipment.................................................................................. 100
VGA display problems........................................................................................ 100
Keyboard problems............................................................................................ 100
Mouse problems............................................................ ...... ..... ...... ..... ...... ......... 100
Power connection sequence................................................................................... 101
Motherboard/BIOS startup...................................................................................... 101
Windows startup............................... ...... ...... ................................. ...... .................... 101
K2 Media Client system startup ..............................................................................102
Thermal problems...................................................................................................103
Codec board problems............................................................................................ 103
Power supply problems........................................................................................... 103
CD drive problems .................................................................................................. 104
Video problems.......................................................................................................105
Audio problems.......................................................................................................106
Timecode problems.......................... ...... .................................. ..... ..........................107
Operational problems..............................................................................................108
System problems .......................................................................... ...... .................... 109
Storage problems.................................................................................................... 110
Media File System problems..............................................................................110
Media disk problems .......................................................................................... 110
6 K2 Media Client Service Manual June 25, 2009
Checking the storage system.............................................................................112
Network, transfer, and streaming problems............................................................113
Chapter 5 Removing and replacing FRUs
External Parts Removal...................................... ..... ...... ...... ..... ...............................116
Opening the front bezel......................................................................................116
Fan module removal...........................................................................................117
Front panel removal................................. .................................. ..... ....................118
RAID disk removal..............................................................................................119
Power supply removal........................................................................................119
Internal Parts Removal............................................................. ...... ..... ...... ...... ........120
Top cover removal..............................................................................................121
SCSI interface board removal ............................................................................122
Removable media drive removal........................................................................123
Codec board removal.........................................................................................124
Mezzanine board removal..................................................................................126
RTP board removal ........................................................ ..... ...... ..... ...... ...... ........127
Rear card guide removal......................... ...... ..... ...... .................................. ..... ...128
SCSI backplane removal.......................................... ...... ..... ...............................129
SATA drive connector board removal.................................................................131
RS-422 adapter removal ....................................................................................133
Graphics board removal.....................................................................................135
Dual Ethernet adapter removal...........................................................................136
SCSI controller adapter removal ........................................................................137
XLR board removal.............................................................................................138
Center support bracket removal......................... ...... ...... ..... ...............................139
CPU motherboard replacement..........................................................................140
Index......................................................................................................................153
June 25, 2009 K2 Media Client Service Manual 7
Contents
8 K2 Media Client Service Manual June 25, 2009
Safety Summaries
Read the following sections for important safety information.
• Safety Summary
• Sicherheit – Überblick
• Consignes desécurité
• Certificat ions and compliances
June 25, 2009 K2 Media Client Service Manual 9
Safety Summaries
Safety Summary
Read and follow the important safety information below, noting especially those
instructions related to risk of fire, electr ic shock or i njury to persons. Additional
specific warnings not listed here may be found throughout the manual.
Safety terms and symbols
Terms in this manual
Safety-rel ated statements may appear in this manual in the following fo rm:
WARNING: Any instructions i n this manual that re quire opening
the equipment cover or enclosure are for use by qualified service
personnel only. To reduce the risk of electric shock, do not
perform any servicing other than that contained in the operating
instructions unless you are qualified to do so.
WARNING: Warning statements identi fy conditi ons or practices
that may result in personal injury or loss of life.
CAUTION: Caution statements identify conditions or practices
that may result in damage to equipment or other property, or
which may cause equipment crucial to your business
environment to become temporarily non-operational.
Terms on the product
These terms may appear on the product:
DANGER — A personal injury hazard is immediately accessible as you read the
marking.
WARNING — A personal injury hazar d exists but is not immediat ely accessible as you
read the marking.
CAUTION — A hazard to property, product, and other equipment is present.
Symbols on the product
The following symbols may appear on the product:
Indicates that dangerous high voltage is present within the
equipment enclosure that may be of sufficient magnitude to
constitute a risk of electric shock .
Indicates that user, operator or service technician should refer to
product manual(s) for important operating, maintenance, or service
instructions.
This is a prompt to n ote fuse rating when rep lacing fuse(s). The fuse
referenced in the text must be replaced with one having the ratings
indicated.
10 K2 Media Client Service Manual June 25, 2009
Warnings
The following warning statements identify conditions or practices that can result in
personal injury or loss of life.
Dangerous voltage or current may b e present — Disconnec t power and remove battery
(if applicable) before removing protective panels, soldering, or replacing
components.
Do not service alone — Do not internally service this product unless another person
capable of rendering first aid and resuscitation is present.
Remove jewelry — Prior to servicing, remove jewelry such as rings, watches, and
other metallic objects.
Identifies a prote ctive grounding terminal wh ich must be connected
to earth ground prior to making any other equipment connections.
Identifies an external protec tive gro unding te rminal whi ch may be
connected to earth ground as a supple ment to an internal grounding
terminal.
Indicates that static sensitiv e components are pres ent which may be
damaged by electrostatic discharge. Use anti-static procedures,
equipment and surfaces during servicing.
Avoid exposed circuitry — Do not touch exposed connections, components or
circuitry when power is present.
Use proper power cord — Use only the power cord supplied or specified for this
product.
Ground product — Connect the grounding conductor of the power cord to earth
ground.
Operate only with covers and enclo sure panels in plac e — Do not opera te this pr oduct
when covers or enclosure panels are removed.
Use correct fuse — Use only the fuse type and rating specified for this product.
Use only in dry environment — Do not operate in wet or damp conditions.
Use only in non-explosive environment — Do no t ope rate th is pr oduct in a n explos ive
atmosphere.
High leakage current may be present — Earth connect ion of product is essenti al before
connecting power.
Dual power supplies ma y be present — Be ce rtain to plug each power s upply cord into
a separate bra nch circuit employ ing a separate service ground. Disconnect both power
supply cords prior to servicing.
Double pole neutral fusing — Disconnect mains power prior to servicing.
Use proper lift points — Do not use door latches to lift or move equipment.
Avoid mechanical hazards — Allow all rotating devices to come to a stop before
servicing.
June 25, 2009 K2 Media Client Service Manual 11
Safety Summaries
Cautions
The following caution statements identify conditions or practices that can result in
damage to equipment or other property
Use correct power source — Do not operate this product from a power source that
applies more than the voltage specified for the product.
Use correct voltage setting — If this product lacks auto-ranging power supplies,
before applying power ensure that the each power supply is set to match the power
source.
Provide proper ventilation — To prevent product overheating, provide equipment
ventilation in accordance with installation instructions.
Use anti-static procedures — Static sensitive components are present which may be
damaged by electrostatic discharge. Use anti-static procedures, equipment and
surfaces during servicing.
Do not operate with suspected equipment failure — If you suspec t pro duct damage or
equipment failure, have the equipment inspected by qualified service personnel.
Ensure mains disconnect — If mains switch is not provided, the power cord(s) of this
equipment provide the means of disconnection. The socket outlet must be installed
near the equipment and must be easily accessible. Verify that all mains power is
disconnected before installing or removing power supplies and/or options.
Route cable properly — Route powe r cords and other cabl es so tha t they ar not likel y
to be damaged. Properly support heavy cable bundles to avoid connector damage.
Use correct power supply co rds — P ower cord s fo r this equipmen t, i f provi ded, me et
all North American electrical codes. Operation of this equipment at voltages
exceeding 130 VAC requires power supply cords which comply with NEMA
configurations. International power cords, if provided, have the approval of the
country of use.
Use correct replacemen t batter y — This pr oduct may conta in bat teri es. To r educe t he
risk of explosion, check polarity and replace only with the same or equivalent type
recommended by manufacturer. Dispose of used batteries according to the
manufacturer’s instr uctions.
Troubleshoot only to board level — Circuit boards in this product are densely
populated with surfac e mount technology (SMT) components and application specific
integrated circuits (ASICS). As a result, circuit board repair at the component level is
very difficult in the field, if not impossible. For warranty compliance, do not
troubleshoot systems beyond the board level.
12 K2 Media Client Service Manual June 25, 2009
Sicherheit – Über bl ick
Lesen und befolgen Sie die wichtigen Sicherheitsinformationen dieses Abschnitts.
Beachten Sie insbesondere die Anweisungen bezüglich
Brand-, Stromschlag- und Verletzungsgefahren. Weitere spezifische, hier nicht
aufg
eführte Warnungen finden Sie im gesamten Handbuch.
WARNUNG: Alle Anweisungen in diesem Handbuch, die das
Abnehmen der Geräteabdeckung oder des Gerätegehäuses
erfordern, dürfen nur von qualifizierte m Servicepersonal
ausgeführt werden. Um die Stromschlaggefahr zu verringern,
führen Sie keine Wartungsarbeiten außer den in den
Bedienungsanleitungen genann ten Arbeiten aus, es se i denn, Sie
besitzen d ie entspre chende Qua l ifikation en für dies e Arbeiten.
Sicherheit – Begriffe und Symbole
In diesem Handbuch verwendete Begriffe
Sicherheitsrelevante Hinweise können in diesem Handbuch in der folgenden Form
auf
tauchen:
WARNUNG: Warnungen weisen auf Situationen oder
Vorgehensweisen hin, die Verletzungs- oder Lebensgefahr
bergen.
VORSICHT: Vorsichtshinweise weisen auf Situationen oder
Vorgehensweisen hin, die zu Schäden an
Ausrüstungskomponenten oder an deren Gegenständen oder zum
zeitweisen Ausfall wichtiger Komponenten in der
Arbeitsumgebung führen können.
Hinweise am Produkt
Die folgenden Hinweise können sich am Produkt befinden:
GEFAHR – Wenn Sie diesen Begriff lesen, besteht ein unmittelbares
Verletzungsrisiko.
WARNUNG – Wenn Sie diesen Begriff lesen, besteht ein mittelbares
Verletzungsrisiko.
VORSICHT – Es besteht ein Risiko für Objekte in der Umgebung, den Mixer selbst
oder andere Ausrüstungskomponenten.
Symbole am Produkt
Die folgenden Symbole können sich am Produkt befinden:
Weist auf eine gefährliche Hochspannung im Gerätegehäuse hin,
die stark genug sein kann, um eine Stromsch laggefahr darzustel len.
June 25, 2009 K2 Media Client Service Manual 13
Safety Summaries
Weist darauf hin, dass der Benutzer, Bediener oder
Servicetechniker wichtige Bedienungs-, Wartungs- oder
Serviceanweisungen in den Produkthandbüchern lesen sollte.
Dies ist eine Aufforderung, beim Wechsel von Sicherungen auf
deren Nennwert zu achten. Die im Text angegebene Sicherung
muss durch eine Sicherung ersetzt werden, die die angegebenen
Nennwerte besitzt.
Weist auf eine Schutzerdungsklemme hin, die mit dem
Erdungskontakt verbunden werden muss, bevor weitere
Ausrüstungskomponenten angeschlossen werden.
Weist auf eine externe Schutzerdungsklemme hin, die als
Ergänzung zu einem internen Erdungskontakt an die Erde
angeschlossen werden kann.
Weist darauf hin, dass es stati sch empfindlic he Komponenten gibt,
die durch eine elektrostatische Entladung beschädigt werden
können. Verwenden Sie ant i sta ti sc he Pr ozeduren, Ausrüstung und
Oberflächen während der Wartung.
Warnungen
Die folgenden Warnungen weisen auf Bedingungen oder Vorgehensweisen hin, die
Verletzungs- oder Lebensgefahr bergen:
Gefährliche Spannungen oder Ströme – Schal ten Sie de n Strom ab, un d entfe rnen Sie
ggf. die Batterie, bevor si e Schut za bdeckungen abnehmen, löten oder Kompone nte n
austauschen.
Servicearbeiten nicht alleine ausführen – Führen Sie interne Servicearbeiten nur aus,
wenn eine weitere Person anwesend ist, die erste Hilfe leisten und
Wiederbelebungsmaßnahmen einleiten kann.
Schmuck abnehmen – Legen Sie vor Servicearbe iten Schmuck wie Ring e, Uhren und
andere metallische Obj ekte ab.
Keine offen liegenden Leiter berühren – Berühre n Sie bei eingesc haltete r Stromzuf uhr
keine offen liegenden Leitungen, Komponenten oder Schaltungen.
Richtiges Netzkabel verwenden – Verwenden Sie nur das mitgeliefert e Netzkabel ode r
ein Netzkabel, das den Spezifikationen für dieses Produkt entspricht.
Gerät erden – Schließen Sie den Erdleiter des Netzkabels an den Erdungskontakt an.
Gerät nur mit angebrachten Abdeckungen und Gehä useseiten betreiben – Sc halten Sie
dieses Gerät nicht ein, wenn die Abdeckungen oder Gehäuseseiten entfernt wurden.
Richtige Sicherung verwenden – Verwenden Sie nur Sicherungen, deren Typ und
Nennwert den Spezifikationen für dieses Produkt entsprechen.
Gerät nur in trockener Umgebung verwen den – Betreiben Si e das Gerät nicht in nassen
oder feuchten Umgebungen.
Gerät nur verwenden, wenn keine Explosionsgefahr besteht – Verwenden Sie dieses
Produkt nur in Umgebungen, in denen keinerlei Explosionsgefahr besteht.
14 K2 Media Client Service Manual June 25, 2009
Hohe Kriechströme – Das Gerät muss vor dem Ein schalten unbe dingt gee rdet werd en.
Doppelte Spannungsversorgung kann vorhanden sein – Schließen Sie die beide n
Anschlußkabel an getrennte Stromkreise an. Vor Servicearbeiten sind beide
Anschlußkabel vom Netz zu trennen.
Zweipolige, neutrale Sicherung – Schalten Sie den Netzstrom ab, bevor Sie mit den
Servicearbeiten beginnen.
Fassen Sie das Gerät beim Transport richtig an – Halten Sie das Ger ät beim Transpo rt
nicht an Türen oder anderen beweglichen Teilen fest.
Gefahr durch mechanische Teile – Warten Sie, bis der Lüfter vollständig zum Halt
gekommen ist, bevor Sie mit den Servicearbeiten beginnen.
Vorsicht
Die folgenden Vorsichtshinweise weisen auf Bedingungen oder Vorgehensweisen
hin, die zu Schäden an Ausr üstungsko mponente n oder anderen Gegenstände n führen
können:
Gerät nicht öffnen – Durch das unbefugte Öffnen wird die Garantie ungültig.
Richtige Spannungsquelle verwenden – Betreiben Sie das Gerät nicht an einer
Spannungsquelle, die eine höhere Spannung liefert als in den Spezifikationen für
dieses Produkt angegeben.
Gerät ausreichend belüften – Um eine Überhitzung des Geräts zu ve rmeiden , müssen
die Ausrüstungskomponenten entsprechend den Installationsanweisungen belüftet
werden. Legen Sie kein Papier unter das Gerät. Es könnte die Belüftung behindern.
Platzieren Sie das Gerät auf einer ebenen Oberfläche.
Antistatische Vorkehrungen treffen – Es gi bt stati sch empfindl iche Komponenten, d ie
durch eine elektrostatische Entladung beschädigt werden können. Verwenden Sie
antistatische Prozeduren, Ausrüstung und Oberflächen während der Wartung.
CF-Karte nicht mit einem PC verwenden – Die CF-Karte ist speziell formatiert. Die auf
der CF-Karte gespeicherte Software könnte gelöscht werden.
Gerät nicht bei eventuellem Ausrüstungsfehler betreiben – Wenn Sie einen
Produktschaden oder Ausrüstungsfehler vermuten, lassen Sie die Komponente von
einem qualifizierten Servicetechniker untersuchen.
Kabel richtig verlegen – Verlegen Sie Netzkabel und andere Kabel so, dass Sie nicht
beschädigt werden. Stützen Sie schwere Kabelbündel ordnungsgemäß ab, damit die
Anschlüsse nicht beschädigt werden.
Richtige Netzkabel verwenden – Wenn Netzkabel mitgelief ert wurden, erfüllen diese
alle nationalen elektri schen Normen. Der Betri eb dieses Geräts mit Spann ungen über
130 V AC erfordert Netzkabel, die NEMA-Konfigurationen entsprechen. Wenn
internationale Netzkabel mitgeliefert wurden, sind diese für das Verwendungsland
zugelassen.
Richtige Ersatzbatterie verwenden – Dieses Gerät enthä lt eine Batterie. Um die
Explosionsgefahr zu verringern, prüfen Sie di e Polarität und taus chen die Batterie nur
gegen eine Batterie desselben Typs oder eines gleichwertigen, vom Hersteller
empfohlenen Typs aus. Entsorgen Sie gebrauchte Batterien entsprechend den
Anweisungen des Batterieherstellers.
June 25, 2009 K2 Media Client Service Manual 15
Safety Summaries
Das Gerät enthält keine Teile, die vom Benutzer gewartet werden können. Wenden
Sie sich bei Problemen bitte an den nächsten Händler.
16 K2 Media Client Service Manual June 25, 2009
Consignes desécurité
Il est recommandé de lire, de bi en comprendre et s urtout de respe cter les in formations
relatives à la sécurité qui sont exposées ci-après, notamment les consignes destinées
à prévenir les risques d’incendie, les décharges électriques et les blessures aux
personnes. Les avertissements complémentaires, qui ne sont pas nécessairement
repris ci-dessous, mais pré sents da ns toute s les se ctions du manue l, sont éga leme nt à
prendre en considération.
AVERTISSEMENT: Toutes les instructions présentes dans ce
manuel qui concernent l’ouverture des capots ou des logements
de cet équipement sont destinées exclusivement à des membres
qualifiés du personnel de maintenance. Afin de diminuer les
risques de décharges électriques, ne procédez à aucune
intervention d’entretien autre q ue celles contenues dans le
manuel de l’utilisateur, à moins que vous ne soyez habilité pour
le faire.
Consignes et symboles de sécurité
Termes utilisés dans ce manuel
Les consignes de sécurité présentées dans ce manuel peuvent apparaître sous les
fo
rmes suivantes :
AVERTISSEMENT: Les avertissements signalent des conditions
ou des pratiques suscepti bles d’occas ionner des bles sures graves,
voire même fatales.
MISE EN GARDE: Les mises en garde signalent des co nditions
ou des pratiques suscept ibles d’ occasionner un endommagement
à l’équipement ou aux installations, ou de rendre l’équipement
temporairement non opérationnel, ce qui peut porter préjudice à
vos activi tés.
Signalétique apposée sur le produit
La signalétique suivante peut être apposée sur le produit :
DANGER — risque de danger imminent pour l’utilisateur.
AVERTISSEMENT — Risque de danger non imminent pour l’utilisateur.
MISE EN GARDE — Risque d’endommagement du produit, des installations ou des
autres équipements.
Symboles apposés sur le produit
Les symboles suivants peut être apposés sur le produit :
Signale la présence d’une tension élevée et dangereuse dans le
boîtier de l’équipement ; cette tension peut être suffisante pour
constituer un risque de décharge électrique.
June 25, 2009 K2 Media Client Service Manual 17
Safety Summaries
Signale que l’utilisateur, l’ opérateur ou le technicien de
maintenance doit faire référence au(x) manuel(s) pour prendre
connaissance des instructions d’utilisation, de maintenance ou
d’entretien.
Il s’agit d’une invite à prendre note du calibre du fusible lors du
remplacement de ce dernier. Le fusible auquel il est fait référence
dans le texte doit être remplacé par un fusible du même calibre.
Identifie une borne de protection de mise à la masse qui doit être
raccordée correctement avant de procéder au raccordement des
autres équipements.
I dentifie une borne de protection de mise à la masse qui peut être
connectée en tant que borne de mise à la masse supplémentaire.
Signale la présence de compo sants sensi bles à l’él ectrici té stati que
et qui sont susceptibles d’être endommagés par une décharge
électrostatique. Utilisez des procédures, des équipements et des
surfaces antistatiques durant les interventions d’entretien.
Avertissements
Les avertissements suivants signalent des conditions ou des pratiques susceptibles
d’occasionner des blessures graves, voire même fatales :
Présence possible de tensions ou de courants dangereux — Mettez hors tension,
débranchez et retirez la pile (le cas échéant) avant de déposer les couvercles de
protection, de défaire une soudure ou de remplacer des composants.
Ne procédez pas seul à un e intervention d’entre tien — Ne réalisez pas une intervention
d’entretien interne sur ce produit si une personne n’est pas présente pour fournir les
premiers soins en cas d’accident.
Retirez tous vos bijoux — Avant de procéder à une interventi on d’entretien, retirez
tous vos bijoux, notamment les bagues, la montre ou tout autre objet métallique.
Évitez tout contact avec les circuits exposés — Évitez tout contact avec les
connexions, les composants ou les circuits exposés s’ils sont sous tension.
Utilisez le cordon d’alimentation approprié — Utilisez exclusivement le cordon
d’alimentation fourni avec ce produit ou spécifié pour ce produit.
Raccordez le produit à la masse — Raccordez le conducteur de masse du cordon
d’alimentation à la borne de masse de la prise secteur.
Utilisez le produit lorsque les couvercles et les capots sont en place — N’utilisez pas
ce produit si les couvercles et les capots sont déposés.
Utilisez le bon fusible — Utilisez exclusivement un fusible du type et du calibre
spécifiés pour ce produit.
Utilisez ce produit exclusivement dans un environnement sec — N’utilisez pas ce
produit dans un environnement humide.
Utilisez ce produit exclu siv eme nt dans un environnement non explosible — N’utilisez
pas ce produit dans un environnement dont l’atmosphère est explosible.
18 K2 Media Client Service Manual June 25, 2009
Présence possible de courants de fuite — Un raccordement à la masse est
indispensable avant la mise sous tension.
Deux alimentations peuvent être présentes dans l’équipement — Assurez vous que
chaque cordon d’alimen tation est raccordé à des circuits de ter re séparés. Débranc hez
les deux cordons d’alimentation avant toute intervention.
Fusion neutre bipolaire — Débranchez l’alimentation principale avant de procéder à
une intervention d’entr etien.
Utilisez les points de levage appro priés — Ne p as u ti li ser les verrous de la po rt e po ur
lever ou déplacer l’équipement.
Évitez les dangers méca nique s — Laissez le ventilateur s’arrêter av ant de procéder à
une intervention d’entr etien.
Mises en garde
Les mises en garde suivantes signalent les conditions et les pratiques susceptibles
d’occasionner des endommagements à l’équipement et aux installations :
N’ouvrez pas l’appareil — Toute ouverture prohibée de l’appareil aura pour effet
d’annuler la garantie.
Utilisez la source d’alimenta tion adéqu ate — Ne bra nchez pa s ce pr oduit à une so urce
d’alimentation qui utilis e une tensi on supérieu re à la tens ion nomin ale spéci fiée pour
ce produit.
Assurez une ventilation adéquate — Pour éviter toute surchauffe du produit, assurez
une ventilation de l’équipement conformément aux instructions d’installation. Ne
déposez aucun document sous l’appareil – ils peuvent gêner la ventilation. Placez
l’appareil sur une surface plane.
Utilisez des procédures antis tatiques - Les composants sensi bles à l’électrici té statique
présents dans l’équipement sont susceptibles d’être endommagés par une décharge
électrostatiq ue. Utilisez des pr océdures, des équi pements et des surf aces antistat iques
durant les interventions d’entretien.
N’utilisez pas la carte CF avec un PC — La carte CF a été spécialement formatée. Le
logiciel enregistré sur la carte CF risque d’être effacé.
N’utilisez pas l’équipemen t si un dysfonction nement est susp ecté — Si vo us suspectez
un dysfonctionnement du pr oduit, fai tes inspec ter cel ui-ci par un membre qualif ié du
personnel d’entretien.
Acheminez les câbles correctement — Acheminez les câbles d’alimentation et les
autres câbles de manière à ce qu’ils ne risquent pas d’être endommagés. Supportez
correctement les enroul ements de câbles afin de ne pas endomma ger les connecteur s.
Utilisez les cordons d’alimentation adéquats — Les cordons d’alimentation de cet
équipement, s’ils sont fournis, satisfont aux exigences de toutes les réglementations
régionales. L’util isat ion de cet é quipement à des tens ions dé passa nt les 130 V e n c. a.
requiert des cordons d’alimentation qui satisfont aux exigences des configurations
NEMA. Les cordons internationa ux, s’ils sont four nis, ont reçu l’approba tion du pays
dans lequel l’équipement est utilisé.
June 25, 2009 K2 Media Client Service Manual 19
Safety Summaries
Utilisez une pile de remplacement adéquate — Ce produit renferme une pile. Pour
réduire le risque d’explosion, vérifiez la polarité et ne remplacez la pile que par une
pile du même type, recommandée par le fabricant. Mettez les piles usagées au rebut
conformément aux instructions du fabricant des piles.
Cette unité ne contien t aucune partie qui peut faire l’ob jet d’un entretien par
utilisateur. Si un problème survient, veuillez contacter votre distributeur local.
l’
20 K2 Media Client Service Manual June 25, 2009
Certifications and compliances
Canadian certified power cords
Canadian approval includes the products and power cords appropriate for use in the
North America power network. All other power cords supplied are approved for the
country of use.
FCC emission control
This equipment has been tested and found to comply with the limits for a Class A
digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference when the equipment is
operated in a commercial environment. This equipment generates, uses, and can
radiate radio frequency energy and, if not installed and used in accordance with the
instruction manual, may cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful
interference in which case the user will be required to correct the interference at his
own expense. Changes or modifica tions not expr essly a pproved by Grass Val ley can
affect emission compliance and could void the user’s authority to operate this
equipment.
Canadian EMC Notice of Compliance
This digital apparatus does not exceed the Class A limits for radio noise emissions
from digital apparatus set out in the Radio Interference Regulations of the Canadian
Department of Communications.
Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les
li
mites applicables aux appareils numériques de la classe A préscrites dans le
Règlement sur le brouillage radioélectrique édicté par le ministère des
Communications du Canada.
EN55103 1/2 Class A warning
This product has been evaluated for Electromagnetic Compatibility under the EN
55103-1/2 standards f or Emissions and Immuni ty and meets the r equi re me nt s for E4
environment.
This product complies wit h Class A (E4 environment). In a do mestic environment this
produ
ct may cause radio interference in which case the user may be required to take
adequate measures.
FCC emission limits
This device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions : (1) This device may not cau se harmful interference , and (2)
this device must accep t any interf erence received, including interference t hat may
cause undesirable operation.
June 25, 2009 K2 Media Client Service Manual 21
Safety Summaries
Laser compliance
Laser safety requirements
Laser safety
This product may contain a Class 1 certified laser device. Operating this product
outs
ide specificati ons or al tering i ts ori ginal des ign may result i n hazard ous radia tion
exposure, and may be cons idered an act of mod ifying or new manufact uring of a laser
product under U.S. regulations contained in 21CFR Chapter 1, subchapter J or
CENELEC regulations in HD 482 S1. People perfo rming s uch an a ct ar e req uired by
law to recertify and reidentify this product in accordance with provisions of 21CFR
subchapter J for distribution within the U.S.A., and in accordance with CENELEC
HD 482 S1 for distribution within countries using the IEC 825 standard.
Laser safety in the United States is regulated by the Center for Devices and
i
ological Health (CDRH). The laser safet y regulations are published in t he “Laser
Rad
Product Performance Standard,” Code of Federal Regulation (CFR), Title 21,
Subchapter J.
The International Electrotechnical Commission (IEC) Standard 825, “Radiation of
Products, Equipment Cla ssificati on, Requirement s and User’s Guide,” gover ns
Laser
laser products o utside the United States . Europe and member nations of the European
Free Trade Association fall under the jurisdiction of the Comité Européen de
Normalization Electrotechnique (CENELEC).
Safety certification
This product has been evaluated and meets the following Safety Certification
Standards:
Standard Designed/tested for compliance with:
UL1950 Safety of Informatio n Technology Equipment,
IEC 950 Safety of Informat ion Technology Equipme nt,
CAN/CSA C22.2, No.
950-95
EN60950 Safety of Informatio n Technology Equipment,
including Electrical Business Equipment
(Third edition).
including Electrical Business Equipment
(Second edition, 1991).
Safety of Information Technology Equipment,
including Electrical Business Equipment.
including Electrical Business Equipment
1992.
22 K2 Media Client Service Manual June 25, 2009
Finding Information
This service manual provides proce dures for servicing the K2 Media Clien t to the
field-replaceabl e unit level. Use thi s manual to isolate pr oblems to a board or module,
such as the Power Supply, and to make repairs through module exchange.
How this manual is org anized
This manual is organized around the tasks required to service the K2 Media Client.
The following describes the chapters included in this manual:
Chapter 1, Product
and status indicators of the K2 Media Client.
Chapter 2, Syst
might encounter as you use the K2 Media Client.
Chapter 3, Servi
repair.
Chapter 4, Troubl
diagnosing and correcting the cause of the problem. Use this information if you are
ng trouble with your K2 Media Client.
havi
Chapter 5, Removing a
replacing field replaceable hardware components.
Description — Describes the key features, system components,
em Messages — Lists t he various mes sages and s ystem codes tha t you
ce Procedures — Contains proced ures f or per iodic mainte nanc e and
eshooting problems — Contai ns problem descriptions with s teps for
nd replacing FRUs — Contain s pr oce dures for removing and
June 25, 2009 K2 Media Client Service Manual 23
Finding Information
Getting more information
The following illustration shows the recommended order in which to reference the
documentation.
Path for the installer of K2 Media Client models with stand-alone storage
t
r
ta
nt
S
FFFFF FFFFFF FFFFF
FFFFFF FF FF FFFFFF
FFFFFF FF FF FFFFFF
FFFFFF FF FF FFFFFF
FFFFFF FF FF FFFFFF
FFFFFF FF FF FFFFFF
FFFFFF FF FF FFFFFF
K2 Media Client
Release Notes
The latest information about the
hardware and software shipped
with the system. Packaged with
K2 Media Client.
k
ume
c
Qui
is doc
you
K2
Th
ps
you
el
h
ps
you
el
h
ps
el
h
Quick Start Guide
The essential steps for installing
the K2 Media Client. Different
models each have their own
version, packaged with the K2
Media Client.
Grass Valley
K2 Manual
Documentation
CD
K2 Media Client
System Guide*
Specifications and
instructions for
system settings.
Path for the installer of the K2 Storage System with connected K2 Media Clients
ley
Val
FFFFF FFFFFF FFFFF
FFFFFF FF FF F
FFFFFF FF FF FFFFFF
FFFFFF FF FF FFFFFF
FFFFF
FFFFFF FF FF F
Grass
K2 Manual
FFFFF
FFFF FFFFF
FFFFF
FF
FFFFF
FFFFF
FFFFF
FFFFF
FFFFFF FF FF F
FFFFF
FFFFF
FFFFFF FF FF F
FFFFF
FFFFFF FF FF F
FFFFF
FFFFFF FF FF F
FFFFFF FF FF F
FFF FF FF F
FFFFFF FF FF F
FFF
FFFFFF FF FF F
rt
t
a
t
n
e
S
k
c
Qui
u
docum
is
u
K2
Th
ps yo
yo
u
hel
ps
hel
ps yo
hel
Documentation
CD
ley
Grass Val
K2 Manual
Documentation
CD
K2 Media Client and
K2 Storage System**
Release Notes
The latest information
about the hardware and
software shipped with
the system.
Path for the operator
FFFFFF FFFFF
FFFFF
FFFFFF FF FF FFFFFF
FFFFFF FF FF FFFFFF
FFFFFF FF FF FFFFFF
FFFFFF FF FF FFFFFF
FFFFFF FF FF FFFFFF
FFFFFF FF FF FFFFFF
K2 Media Client
Release Notes
The latest information
about the hardware and
software shipped with
the system.
K2 Storage System
Cabling Guide**
Diagrams for
cabling K2 Storage
System devices.
Grass Valley
K2 Manual
Documentation
CD
K2 Media Client
User Manual*
Information for using the user
interface to record, play and
manage clips and to configure
channels.
K2 Storage System
Instruction Manual*
Instructions to
install/configure K2
Storage (SAN), with
K2 Media Client, K2
Media Server.
Find the K2 Documentation CD packaged with K2 Media
*
Clients and with K2 RAID Storage devices, primary chassis.
Find the Storage Release Notes and Cabling Guide
**
packaged with K2 RAID Storage devices, primary chassis.
K2 Media Client
System Guide*
Specifications and
instructions for
system settings.
Other Manuals*
Including:
Quick Start Guide
-
-
User Manual
- Service Manual
- RAID manuals
Quick Start Guide
You receive this guide in the product packaging with your K2 Media Client. The
Quick Start Guide provides step-by-step installation instructions for basic installation
and operation of your K2 Media Client, including recording and playing clips.
ley
Grass Val
Grass Valley
Grass Valley
K2 Manual
K2 Manual
K2 Manual
Documentation
CD
Release Notes
The release notes contain the latest information about the K2 software shipped on
your system. The information in this document includes software upgrade
instructions, software specifications and requirements, feature changes from the
previous releases, and any known problems. Because rele ase n ote s con ta in t he latest
information, they are printed out rather than included in the Documentation
CD-ROM.
24 K2 Media Client Service Manual June 25, 2009
K2 Documentation CD
Except for the release notes, the full set of support documentation, including this
manual, is availabl e on the Documentati on CD-ROM that you rece ived with your K2
Media Client.
The K2 Documentation CD includes the following documents:
•
K2 Storage System Instruction Manual — Contains installation, configuration, and
maintenance procedures for shared storage options.
•
K2 Storage System Cabling Guide — Contains diagrams for cabling th e devi ce s of
the K2 Storage System.
•
RAID Instruction Manuals — There is an Instruc tion Manual for each typ e of RAI D
storage device that can be a part of a K2 Media Client. These manuals contain
procedures for configuring and servicing the device.
•
K2 Media Client System Guide — Contains the product specifications and
step-by-step instructions for modifying system settings. Includes instru ctions for
adding a K2 Media Client to the K2 Storage System.
•
K2 Media Client Quick Start Guides — The Quick Start Gui des provides step-by-ste p
installation inst ructions for basic installation and oper ation of the K2 Media Clien t,
including recording and playing clips.
•
K2 Media Client User Manual — Describes the K2 Media Client and provides
instructions for configuring and operating the product.
•
K2 Media Client Service Manual — Contains information on servicing and
maintenance.
NetCentral documentation
The NetCentral product has its own documentation set, described as follows:
•
NetCentral User Guide — This is a printed manual. It provides instructions for
installing, using, and administering the NetCentral monitoring system.
•
NetCentral Help — From the N etCentral interface access on-line help as follows:
• For general help with Ne tCentr al ma nager, select
This content is identica l to that in the NetCentral User Guide.
• For help specific to monitoring K2 Media Client system devices, select
Device Providers
and then select the monitored device.
Thomson Grass Valley Web Site
This public Web site contains all the latest manuals and documentation, and
additional support information. Use the following URL.
http://www.thomsongrassvalley.com.
Help | NetCentral Help Topics.
Help |
June 25, 2009 K2 Media Client Service Manual 25
Finding Information
Grass Valley Product Support
For technical assi stance, to check on the status of a qu estion, or t o report ne w issue, cont act
Grass Valley Product Support via e-mail, the Web, or by phone or fax.
Web Technical Support
To access support infor mation on the Web, v isit the pr oduct support Web page on the
Grass Valley Web site. You can download software or find solutions to problems.
World Wide Web: http://www.grassvalley.com/support/
Technical Support E-mail Address: gvgtechsupport@grassvalley.com.
Telephone Support
Use the following information to contact Product Support by phone.
International Support Centers
Our international support centers are available 24 hours a day, 7 days a week.
Support Center Toll free In country
France +800 80 80 20 20 +33 1 48 25 20 20
United States +1 800 547 8949 +1 530 478 4148
Authorized Local Support Representative
A local support represen ta ti ve ma y be avai l abl e in your count ry. To locate a support
ce
ter during normal local business hours, refer t o the following list. Th is list is
n
regularly updated on the website for Thomson Grass Valley Product Support
(http://www.grassvalley.com/support/contact/phone/).
After–hours local phone support is also available for warranty and contract
omers.
cust
Region Country Telephone
Asia
Pacific
Central America,
South America
North America
China +86 10 5883 7575
Hong Kong, Taiwan, Korea, Macau +852 2531 3058
Japan +81 3 6848 5561
Southeast Asia - Malaysia +603 7492 3303
Southeast Asia - Singapore +65 6379 1769
Indian Subcontinent +91 11 515 282 502
Australia, New Zealand +61 1300 721 495
All +55 11 5509 3440
North America, Mex ico, Caribbean +1 800 547 8949
+91 11 515 282 504
+1 530 478 4148
26 K2 Media Client Service Manual June 25, 2009
Telephone Support
Region Country Telephone
Europe
UK, Ireland, Israel +44 118 923 0499
Benelux – Netherlands +31 (0) 35 62 38 421
Benelux – Belgium +32 (0) 2 334 90 30
France +800 80 80 20 20
+33 1 48 25 20 20
Germany, Austria, Eastern Europe +49 6150 104 444
Middle East,
Near East, Africa
Belarus, Russia, Tadzhikistan
Ukraine, Uzbekistan +7 095 258 09 20
,
+33 (0) 2 334 90 30
Nordics (Norway, Sweden, Finland, Denmark, Iceland) +45 40 47 22 37
Southern Europe – Italy +39 02 24 13 16 01
+39 06 87 20 35 42
Southern Europe – Spain +34 91 512 03 50
Middle East +971 4 299 64 40
Near East and Africa +800 80 80 20 20
+33 1 48 25 20 20
June 25, 2009 K2 Media Client Service Manual 27
Finding Information
28 K2 Media Client Service Manual June 25, 2009
Chapter 1
Product Description
Topics in this section in clude the following:
•“Overview description” on page 30
•“K2 Media Client orientation” on page 30
•“FRU functional descriptions” on page 34
•“Status indicators” on page 39
June 25, 2009 K2 Media Client Service Manual 29
Chapter 1 Product Description
Overview description
The K2 Media Client is a cost-effective media platform that incorporates IT and
storage technologies to deliver a networked solution to facilities for ingest, playout,
and media asset manag ement . I t i s a comprehensive plat for m th at provides a suite o f
user applications , system tools , and the larges t range of thi rd party intera ctivity in the
industry.
Refer to the K2 Medi
features, controls, applications, and subsystems.
a Client System Guide for other high-level descriptions of
K2 Media Client orientation
The following illu strat ions s how the l ocati on of Fi eld Repl aceab le Un its (F RUs) and
other components in the K2 Media Client. For clarity, illustrations of internal
components are shown with the top cover removed and no cabling displayed. Note
that the RTP board and the Dual Ethernet adapter are in different lo cations in differe nt
models. Also, some SAN K2 Media Client have different units that provide disk
backplane functionality.
Front view components
Front panel
DVD drive
RAID drives
Front bezel
Fan module
30 K2 Media Client Service Manual June 25, 2009
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