Grandstream Networks GXP 2000 Series User Manual

Red Road Telecom

Te l e p h o n e U s e r’s G u i d e

Grandstream GXP 2000 Series

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v2.0 © 2008 Red Road Telecom, LLC

Contents

Line Keys 3 ......................................................................................................

Programmable Keys 3 ..........................................................................................

Display 3 .........................................................................................................

Answering a Call 4 ..............................................................................................

Not Answering A Call 4 ......................................................................................

Placing a Call 4 .................................................................................................

Tran s f er A Call 4 ................................................................................................

Transfer Using Transfer Key 4 ..............................................................................

Blind Transfer 4 ...........................................................................................

Attended Transfer 5 ......................................................................................

Transfer Using * Key 5 .......................................................................................

Blind Transfer 5 ...........................................................................................

Attended Transfer 5 ......................................................................................

Tran s f er to Vo ice Mail 5 .......................................................................................

Conference Call (3-Way Calling) 5 ...........................................................................

Park Call 6 .......................................................................................................

Retrieve a Parked Call 6 .......................................................................................

Page 6 ............................................................................................................

Voice Mail Button 6 ............................................................................................

Day / Night Mode 6 .............................................................................................

Missed Calls 7 ...................................................................................................

Call History 7 ....................................................................................................

Call Center Queueing System 7 ..............................................................................

Log In / Log Out 7 ...........................................................................................

Other Agents 7 ...............................................................................................

Mobile Extension 8..........................................................................................

GXP 2000-series Guide Red Road Telecom 443-2700 2

Line Keys

There are 3-6 LINE keys across the top of your phone, or along the left side of the screen
depending on your phone model. These keys are used to get a new dial tone when you have a

call in progress and want to transfer it or put it on hold and make another call. Some of them
may be programmed as PARK keys, and will be labeled as such.

Programmable Keys

There are programmable keys along the right-hand side of your phone. These keys have been
programmed for you by Red Road Telecom and labeled accordingly. You can also program
these keys by using the My Phone page. Each can be an extension with busy and ring indicator,
a speed-dial for an outside line, or a function such as Day/Night mode, Do Not Disturb, Voice
Mail Box, Transfer to Voice Mail, Page, or Park.

You can program your own speed-dial numbers into your programmable keys. Go to this web
address:

http://redroad.com

Under “Customer Portal” click on “My Phone”. Full instructions and a link to the web
configuration screen are on that page.

Fill in the login form using your extension number and voicemail password. The Personal
Speed Dial Editor handles your phone's function keys. Do not modify any keys that have been
programmed by Red Road Telecom unless you are certain you know what you’re doing.

To add a new key, click “Add”. To edit an existing key, click on the pencil icon to the right of
that key definition. To delete a speed-dial, click the trash can to the right of that key

definition.

Once you are done editing, you must click “RESET MY PHONE” in order to implement your
changes.

Phones with a single row of programmable keys are numbered from the top down. Phones
with two rows are numbered top down and then left to right (so for example on a 24-key

phone the bottom left key is #12 and the top right key is #13). Consult Red Road Telecom for
key numbering schemes on phones with multi-key sidecars.

Display

Your phone’s display will change during the course of a call to let you know what’s going on.
In the idle state, it displays your name and your extension number.

When you have one or more calls on hold, the display shows you the caller ID and the LINE key
number for each call.

GXP 2000-series Guide Red Road Telecom 443-2700 3