Grandstream Networks GXP1450, GXP2100, GXP2110 User Manual 2
Grandstream Networks, Inc.
GXP2120/GXP2110/GXP2100/GXP1450
SIP Enterprise Phones
GXP2120/GXP2110/GXP2100/GXP1450 USER MANUAL
GXP2120/GXP2110/GXP2100/GXP1450 User Manual
Index
GNU GPL INFORMATION .......................................................................... 5
CHANGE LOG ........................................................................................... 6
FIRMWARE VERSION 1.0.4.23 ............................................................................................................ 6
FIRMWARE VERSION 1.0.4.9 .............................................................................................................. 6
WELCOME ................................................................................................. 7
PRODUCT OVERVIEW .............................................................................. 8
FEATURE HIGHTLIGHTS ..................................................................................................................... 8
GXP2120/GXP2110/GXP2100/GXP1450 TECHNICAL SPECIFICATIONS ......................................... 9
INSTALLATION ........................................................................................ 12
EQUIPMENT PACKAGING ................................................................................................................. 12
CONNECTING YOUR PHONE ........................................................................................................... 12
GXP2120/GXP2110 EXTENSION MODULE....................................................................................... 13
SAFETY COMPLIANCES .................................................................................................................... 14
WARRANTY ......................................................................................................................................... 14
USING THE GXP2120/GXP2110/GXP2100/GXP1450 ............................. 15
GETTING FAMILAR WITH THE LCD .................................................................................................. 15
GETTING FAMILAR WITH THE KEYPAD ........................................................................................... 20
MAKING PHONE CALLS..................................................................................................................... 21
HANDSET, SPEAKER AND HEADSET MODE ........................................................................... 21
MUL TIPLE SIP ACCOUNTS AND LINES ..................................................................................... 21
COMPLETING CALLS.................................................................................................................. 22
MAKING CALLS USING IP ADDRESSES ................................................................................... 24
ANSWERING PHONE CALLS ............................................................................................................ 25
RECEIVING CALLS...................................................................................................................... 25
DO NOT DISTURB ....................................................................................................................... 25
DURING A PHONE CALL .................................................................................................................... 26
CALL WAITING/CALL HOLD ....................................................................................................... 26
MUTE ............................................................................................................................................ 26
CALL TRANSFER ........................................................................................................................ 26
5-WAY CONFERENCING ............................................................................................................ 27
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VOICE MESSAGES (MESSAGE WAITING INDICATOR) ........................................................... 29
SHARED CALL APPEARANCE (SCA) ........................................................................................ 29
CALL FEATURES ................................................................................................................................ 30
CUSTOMIZED LCD SCREEN & XML ................................................................................................. 31
CONFIGURATION GUIDE ........................................................................ 33
CONFIGURATION VIA KEYPAD ......................................................................................................... 33
CONFIGURATION VIA WEB BROWSER ........................................................................................... 37
DEFINITIONS ...................................................................................................................................... 37
STATUS PAGE DEFINITIONS ..................................................................................................... 38
ACCOUNT PAGE DEFINITIONS ................................................................................................. 38
SETTINGS/BASIC SETTINGS PAGE .......................................................................................... 46
SETTINGS/ADVANCED SETTINGS PAGE ................................................................................. 53
NAT SETTINGS ................................................................................................................................... 60
WEATHER UPDATE ............................................................................................................................ 61
PUBLIC MODE .................................................................................................................................... 62
EDITING CONTACTS AND CLICK-TO-DIAL ...................................................................................... 62
UPGRADING AND PROVISIONING ........................................................ 65
UPGRADE VIA KEYPAD MENU ......................................................................................................... 65
UPGRAGE VIA WEB GUI .................................................................................................................... 65
NO LOCAL TFTP/HTTP SERVERS .................................................................................................... 66
CONFIGURATION FILE DOWNLOAD ................................................................................................ 66
RESTORE FACTORY DEFAULT SETTINGS ........................................... 68
EXPERIENCING THE GXP2120/GXP2110/GXP2100/GXP1450 .............. 69
Table of Tables
GXP2120/GXP2110/GXP2100/GXP1450 User Manual
Table 1: GXP2120/GXP2110/GXP2100/GXP1450 FEATURES IN A GLANCE............................................ 8
Table 2: GXP2120/GXP2110/GXP2100/GXP1450 COMPARISON GUIDE ................................................. 9
Table 3: GXP2120/GXP2110/GXP2100/GXP1450 TECHNICAL SPECIFICATIONS ................................... 9
Table 4: GXP2120/GXP2110/GXP2100/GXP1450 EQUIPMENT PACKAGING ........................................ 12
Table 5: GXP2120/GXP2110/GXP2100/GXP1450 CONNECTORS .......................................................... 12
FIRMWARE VERSION 1.0.4.23 GXP2120/GXP2110/GXP2100/GXP1450 USER MANUAL Page 3 of 69
Table 6: LCD DISPLAY DEFINITIONS ........................................................................................................ 15
Table 7: LCD ICONS ................................................................................................................................... 17
Table 8: KEYP AD DEFINITIONS ................................................................................................................ 20
Table 9: CALL FEATURES .......................................................................................................................... 30
Table 10: CONFIGURATION MENU ........................................................................................................... 33
Ta b le of Figures
GXP2120/GXP2110/GXP2100/GXP1450 User Manual
Figure 1: GXP2120/GXP2110 Extension Board Connection ...................................................................... 13
Figure 2: Keypad MENU Flow..................................................................................................................... 36
Figure 3: Web GUI - Contacts ..................................................................................................................... 63
Figure 4: Click-to-Dial .................................................................................................................................. 64
GUI Interface Examples
GXP2120/GXP2110/GXP2100/GXP1450 User Manual
http://www.grandstream.com/products/gxp_series/general/documents/gxp21xx_gui.zip
1. Screenshot of Configurat ion Login Pa ge
2. Screenshot of Status Page
3. Screenshot of Basic Setting Config urati on Pa ge
4. Screenshot of Advanced User Configuration Page
5. Screenshot of SIP Account Configuration Page
6. Screenshot of Saved Configuration Changes Page
7. Screenshot of Reboot Page
FIRMWARE VERSION 1.0.4.23 GXP2120/GXP2110/GXP2100/GXP1450 USER MANUAL Page 4 of 69
GNU GPL INFORMATION
GXP2120/GXP2110/GXP2100/GXP1450 f irmware contains third-part y software licensed under the GNU
General Public License (G PL). Grandstream uses software under the specific terms of the GPL. Please
see the GNU General Public License (GPL) for the exact terms and conditions of the license.
Grandstream GNU GPL related source code can be downloaded from Grandstream web site from:
http://www.grandstream.com/support/faq/gnu_gpl.
FIRMWARE VERSION 1.0.4.23 GXP2120/GXP2110/GXP2100/GXP1450 USER MANUAL Page 5 of 69
CHANGE LOG
This section documents significant changes from previous versions of user manuals for
GXP2120/GXP2110/GXP2100/GXP1450. On ly major ne w features or major doc ument updates are listed
here. Minor updates for corrections or editing are not documented here.
FIRMWARE VERSION 1.0.4.23
• Updated XML Application documentation link. [CUSTOMIZED LCD SCREEN & XML]
• Added "Use Privac y Heade r" and "Us e P-Preferred-Identity Header " options in web GUI. [ACCOUNT
PAGE DEFINITIONS]
• Added Date Display Format options in web GUI. [SETTINGS/BASIC SETTINGS PAGE]
• Added "Use Phonebook Key for LDAP Search" option in web GUI. [SETTINGS/ADVANCED
SETTINGS PAGE]
• Added customize city code information for weather update feature. [WEATHER UPDATE]
• Updated generic config file cfg.xml information. [CONFIGURATION FILE DOWNLOAD]
FIRMWARE VERSION 1.0.4.9
• Added instructions for connecting the phone. [CONNECTING YOUR PHONE]
• Updated Keypad MENU options and Keypad config ura tion flo w. [CONFIGURATION VIA KEYPAD]
• Added Line Key options Speed Dial, Dial DTMF, Call Return, Transfer, Voice Mail, Intercom, Call Park,
LDAP Search, and etc. [SETTINGS/BASIC SETTINGS PAGE]
• Added Multi Purpose Ke y options Voice Mail, Call Park, LDAP Search, and etc . [SETTINGS/BASIC
SETTINGS PAGE]
• Added IPv6 configuration options. [SETTINGS/BASIC SETTINGS PAGE]
• Added LDAP options information. [SETTINGS/ADVANCED SETTINGS PAGE]
• Added Public Mode information for hot desking feature. [PUBLIC MODE]
• Added NAT setting information. [NAT SETTINGS]
• Added Matching Incoming Caller ID function in Account Setting. [ACCOUNT PAGE DEFINITIONS]
• Added Editing Contacts and Click-to-Dial information. [EDITING CONTACTS AND CLICK-TO-DIAL]
• Added GNU GPL information. [GNU GPL INFORMATION]
• Added Change Log for this user manual. [CHANGE LOG]
• Merging GXP1450 User Manual content with GXP2120/GXP2110/GXP2100 User Manual.
FIRMWARE VERSION 1.0.4.23 GXP2120/GXP2110/GXP2100/GXP1450 USER MANUAL Page 6 of 69
WELCOME
Thank you for purchas ing Grands tream G XP2120/GXP21 10/GXP210 0/GXP1450 SIP Enterprise Phones.
Your Grandstream GXP2120/GXP2110/GXP2100/GXP1450 Enterprise IP phone is feature-enriched,
sophisticated, yet simple to use. It delivers super ior HD audio quality, rich and le ading edge telephony
features, personalize d inform ation and customizable appl ication service, a utomated pro visioning for eas y
deployment, advanc ed security protecti on for privac y, and broad interoper ability with m ost 3rd party SIP
devices and leading SIP/NGN/IMS platform s .
The GXP2120/GXP2110/GXP2100/GXP1450 supports a broad range of codecs, security protection, PoE,
dual 10/100mbps Ethernet ports, along with customizable XML provisioning and application
features. Users can expect superior audio quality using the new high definition handset, hands-free
speakerphone, or headset. Also, it can support up to 5-way conferencing for
GXP2120/GXP2110/GXP2100 and 3-way conferencing for GXP1450, multi-languages and dual-color
LEDs. The GXP2120/GXP2110/GXP2110 also supports presence and Busy Lamp Field (BLF) in the Multi
Purpose Keys. It presents a large easy-to-read back lit graphical display along with multiple XML keys to
further enhance the user experience. Additionally, the GXP2120/2110 is expandable with one to two
expansion modules.
The GXP2120/GXP2110/GXP2100/GXP1450 is a perfect choice for enterprise users looking for a hig h
quality, feature rich multi-line IP phone w it h the best values.
Caution:
Changes or modifications to this product not expressly approved by Grandstream, or operation of this
product in any way other than as detailed by this User Manual, could void your manufacturer warranty.
Warning:
Please do not use a different power adap tor with the GXP2120/GXP2110/GXP2100/GXP1450 as it m ay
cause damage to the products and void the manufacturer warranty.
This document is s ubject to change without no tice. The latest electronic version of this user m anual is
available for download here:
http://www.grandstream.com/support
Reproduction or transm ittal of the entire or an y part, in any form or b y any means, electronic or print, f or
any purpose without the express written permission of Grandstream Networks, Inc. is not permitted.
FIRMWARE VERSION 1.0.4.23 GXP2120/GXP2110/GXP2100/GXP1450 USER MANUAL Page 7 of 69
FEATURE HIGHTLIGHTS
Table 1: GXP2120/GXP2110/GXP2100/GXP1450 FEATURES IN A GLANCE
PRODUCT OVERVIEW
GXP2120 is an executive SIP phone. It features:
GXP2120
GXP2110
6 lines
7 programmable Multi Purpose Keys
4 XML programmable soft keys
GXP2110 is an executive SIP phone. It features:
4 lines
18 programmable Multi Purpose Keys
3 XML programmable soft keys
GXP2100 is an exec ut ive S IP phone. It features :
GXP2100
GXP1450
FIRMWARE VERSION 1.0.4.23 GXP2120/GXP2110/GXP2100/GXP1450 USER MANUAL Page 8 of 69
4 lines
7 programmable Multi Purpose Keys
3 XML programmable soft keys
GXP1450 is an executive SIP phone. It features:
2 lines
3 XML programmable soft keys
Table 2: GXP2120/GXP2110/GXP2100/GXP1450 COMPARISON GUIDE
up to 2 Expansion
up to 2 Expansion
Protocols and
, ICMP, DNS
Features GXP2120 GXP2110 GXP2100 GXP1450
LCD Display
Number of Lines
Programmable
320x160 pixel 240x120 pixel 180x90 pixel 180x60 pixel
6 4 4 2
7 18 7 N/A
Hard Keys
Programmable
4 3 3 3
Soft Keys
Extension Module
Yes,
Modules,
56 nodes each
Yes,
Modules,
56 nodes each
N/A N/A
GXP2120/GXP2110/GXP2100/GXP1450 TECHNICAL SPECIFICATIONS
Table 3: GXP2120/GXP2110/GXP2100/GXP1450 TECHNICAL SPECIFICATIONS
Standards
Network Interfaces
Graphic Display
FIRMWARE VERSION 1.0.4.23 GXP2120/GXP2110/GXP2100/GXP1450 USER MANUAL Page 9 of 69
SIP RFC3261, TCP/IP/UDP, RTP/RTCP, HTTP/HTTPS, ARP/RARP
(A record, SRV, N APTR), DHCP, PPPoE, TELNET, TFTP, NTP, STUN, SIMPLE,
TR-069, 802.1x, LLDP, IPv6, TLS, SRTP
SIP PUBLISH method (R FC3903), SIP Presence Package ( RFC3856, 3863) for
use of MPKs, SIP Dialog Package (RFC4235), SIP Message method (RFC3428)
Note:
MPKs are not applicable for GXP1450.
Dual switched 10/100Mbps port, integrated PoE
LCD size comparison:
GXP2120 GXP2110 GXP2100 GXP1450
320x160 pixel 240x120 pixel 180x90 pixel 180x60 pixel
Feature Keys
sess based
Feature key comparison:
GXP2120 GXP2110 GXP2100 GXP1450
HOLD Yes Yes Yes Yes
SPEAKERPHONE Yes Yes Yes Yes
SEND Yes Yes Yes Yes
TRANSFER Yes Yes Yes Yes
CONF Yes Yes Yes Yes
MUTE Yes Yes Yes Yes
DND Yes Yes No No
HEADSET Yes Yes Yes Yes
INTERCOM Yes Yes Yes No
PHONEBOOK Yes Yes Yes Yes
MSG Yes Yes Yes Yes
MENU Yes Yes Yes Yes
NAVIGATION (4) Yes Yes Yes Yes
Voice Cod ec
Te leph ony Fe atures
HD Audio
Headset Jack
Base Stand
Wall Mountable
Expansion Module
QoS
Security
Support for G.723.1, G.729A/B, G.711u/a, G.726-32, G.722 (wide-band), iLBC,
in-band and out-of-band DTMF (in audio, RFC2833, SIP INFO)
Hold, transfer, forward, up to 5-wa y conf erenc e for GXP2120/GXP2 110/GXP2100,
up to 3-way conference for GXP1450, call park, pickup, shared-call-appearance
(SCA)/bridged-line-appearance (BLA), d o wnloa dab le p hone bo ok (XML, LDAP, up
to 2000 items f or GXP2120/GXP211 0/GXP2100, up to 500 item s for GXP1450),
call waiting, call log (up to 2000 records for GXP2120 /GXP2110/GXP2100, up to
500 records for GXP1450), XML customization of s creen, off-hook auto dial, auto
answer, click-to-dial, flexible dial p lan, hot desking, pe rsonalized mus ic ringtones,
server redundancy and fail-over
Yes, HD handset with support for wideband audio
2.5mm and RJ9 headset jack
Yes, 2-angle positio ns available
Yes
GXP2120/GXP2110 only
Layer 2 (802.1Q, 802.1p) and Layer 3 (ToS, DiffServ, MPLS) QoS
User and administrator level passwords, MD5 and MD5-
authentication, 256-bit AES encrypted configuration file, TLS, SRTP, 802.1x media
access control
FIRMWARE VERSION 1.0.4.23 GXP2120/GXP2110/GXP2100/GXP1450 USER MANUAL Page 10 of 69
Multi-language
English, German, Italian, French, Spanish, Portuguese, Russian, Croatian,
Upgrade and
069 or
Temperature and
base stand,
Provisioning
Simplified Chinese, traditional Chinese, Korean, Japanese, and etc
Firmware upgrade via TFTP/HTTP/HTTPS, mass provisioning using TR-
AES encrypted XML configuration file
Power and Green
Energy Efficiency
Physical
Operating
Humidity
Package Content
Compliance
Universal power adapter:
Input: 100-240VAC 50-60Hz; Output: 5VDC, 800mA
Integrated Power-over-Ethernet (Built-in auto-sensing: Cisco and IEEE 802.3af
standard)
Max power consumption 2.5W (power adapter) or 3W (PoE)
GXP2120 GXP2110 GXP2100 GXP1450
Dimension 251mm(W)
x 202mm(L)
x 77mm(H)
Unit Weight
Package Weight
1.08KG 1.08KG 0.98KG 0.8KG
1.78KG 1.78KG 1.63KG 1.3KG
252mm (W)
x 210mm (L)
x 78mm (H)
222mm (W)
x 210mm (L)
x 93mm (H)
186mm (W)
x 210mm (L)
x 81mm (H)
32-104 oF / 0-40 oC, 10-90% (non-condensing)
GXP2120/GXP2110/GXP2100/GXP1450 phone, handset with cord,
wall mount spacers, universal power supply, network cable, quick start guide
FCC Part 15 (CFR 47) Class B; EN55022 Class B, EN55024, EN61000-3-2,
EN61000-3-3, EN60950-1; AS/NZS CISPR 22 Class B, AS/NZS CISPR 24, RoHS;
UL 60950 (power adapter)
FIRMWARE VERSION 1.0.4.23 GXP2120/GXP2110/GXP2100/GXP1450 USER MANUAL Page 11 of 69
EQUIPMENT PACKAGING
Table 4: GXP2120/GXP2110/GXP2100/GXP1450 EQUIPMENT PACKAGING
INSTALLATION
Main Case
Handset
Phone Cord
Power Adaptor
Ethernet Cable
Phone Sta n d
Wall Mount Spacers
Quick Sta rt Guide
CONNECTING YOUR PHONE
Table 5: GXP2120/GXP2110/GXP2100/GXP1450 CONNECTORS
Handset Port
Headset Port
LAN Port
PC Port
RJ9 handset connector port
2.5mm and RJ9 headset connector port
10/100Mbps RJ-45 port connecting to Ethernet, int egrated PoE
10/100Mbps RJ-45 port for PC connection
Yes (1)
Yes (1)
Yes (1)
Yes (1)
Yes (1)
Yes (2)
Yes (2)
Yes (1)
EXT Port
Power Jack
To set up the GXP2120/GXP2110/GXP2100/GXP1450, follow the steps below:
1. Attach the phone stand or wall mount to the back of the phone where there are slots;
2. Connect the handset and main phone case with the phone cord;
3. Connect the LAN port of the phone to the RJ-45 sock et of a hub/switch or a router (LAN side of the
router) using the Ethernet cable;
4. Connect the 5V DC output plug to the power jack on the phone; plug the power adapter into an
electrical outlet. If PoE switch is used in step 3, this step could be skipped;
5. The LCD will display provision ing or f irm ware upgrade inform ation. Bef ore cont inuing, pl ease wait for
the date/time display to show up;
FIRMWARE VERSION 1.0.4.23 GXP2120/GXP2110/GXP2100/GXP1450 USER MANUAL Page 12 of 69
Extension module connection port for GXP2120/GXP2110
5V DC Power connector port
6. Using the keypad configura tion m enu or pho ne's em bedded web serv er (Web GU I) by enter ing t he I P
address in web browser, you can further configure the phone.
GXP2120/GXP2110 EXTENSION MODULE
GXP2120/2110 supports two extension units, providing up to 112 additional programmable extensions.
Each GXP Extension unit h as 56 m ulti-purpos e ke ys, dua l color L EDs (r ed/green ) and supp ort BLF ( Bus y
Lamp Field) and Presence.
GXP2120/2110 Extension package contains:
• 1 GXP Extension unit
• 2 connection cables
GXP2120 with GXP Extension GXP Extension
Reverse side of connection with connection
plate
GXP2120/2110 has a special port on
the back
Figure 1: GXP2120/GXP2110 Extension Board Connection
Connect the first G X P EXT to the GXP2120/2110 using the connection cable f ound in th e GX P Extens ion
package. The first GXP EXT draws po wer directly from the phone. Con nect the second GXP Extension
unit using the connection plate and the connection cable. The GXP2120/2110 will automatically reboot and
power up the GXP Extens ions. Gr andstream recomm ends, thou gh not r equired, to use a s eparate po wer
supply with the second GXP EXT.
FIRMWARE VERSION 1.0.4.23 GXP2120/GXP2110/GXP2100/GXP1450 USER MANUAL Page 13 of 69
Note:
• Should your system lose power, please unplug your devices and power up the GXP2120/2110 first.
• Extension for GXP2120/2110 is the same for GXP2020/2010 models. However, GXP2120/2110 uses a
different-shaped connector for the special port (as s hown above). Extension c ables will be included
with the extension board.
• Extension for GXP2120/2110 does not support hot-swap. Once connected, user should reboot the
phone to ensure the set up will work correctly.
• GXP2120/2110 can drive 2 extension modules. Independent power adapters are not needed for
extension modules.
SAFETY COMPLIANCES
The GXP2120/GXP2110/GXP2100/GXP1450 phone complies with FCC/CE and various safety standards.
The GXP2120/GXP2110/GXP2100/GXP1450 power adapter is com pliant with the UL stand ard. Use the
universal power adapter provided with the GXP2120/GXP2110/GXP2100/GXP1450 package only. The
manufacturer’s warranty does not cover damages to the phone caus ed b y unsupp or ted po wer ada pter s .
WARRANTY
If the GXP2120/GXP2110/GXP2100/GXP1450 phone was purchase d from a r eseller, please contact the
company where the p hone was purchase d for repl acem ent, repair or r efund. If t he phone was purchased
directly from Grandstream, contact the Grandstream Sales and Service Representative for a RMA (Return
Materials Authorizat ion) n u mber before the product is returned. Grandstream r es erves th e righ t to r emedy
warranty policy without prior notification.
Warning:
Use the power adapter provided with the phone. Do not use a different power adapter as this may damage
the phone. This type of damage is not covered under warranty.
FIRMWARE VERSION 1.0.4.23 GXP2120/GXP2110/GXP2100/GXP1450 USER MANUAL Page 14 of 69
USING THE GXP2120/GXP2110/GXP2100/GXP1450
characters in
LINE STATUS
SOFTKEYS in Idle
GETTING FAMILAR WITH THE LCD
GXP2120/GXP2110/GXP2100/GXP1450 has a dynam ic and customizable screen. The screen displays
differently depending o n whether the phone is idle or in use (active). The following table describes the
items displayed on the GXP2120/GXP2110/GXP2100/GXP1450 idle screen.
Table 6: LCD DISPLAY DEFINITIONS
DATE AND TIME
LOGO
NETWORK STATUS
STATUS ICON
INDICATOR
Screen
Displays the current date and time. It c an be synchronized w ith Internet time
servers.
Displays company logo/name. This logo/name can be customized via xml screen
customization. The maximum size for logo name string is 26
English (approximately).
Shows the status of net work in the middle of the screen. It will ind icate whether
the network is down or starting.
Shows the status of the phone for registration status, call features and etc, using
icons as shown in the next table.
Displays the name of the account that is in use.
The softkeys are context s ensitive and will change depending on the status of
the phone. Typical functions assigned to softkeys are:
• SwitchSCR
Toggles between different idle screens: default idle screen, weather
information, stock information and currency information.
• ForwardAll
Unconditionally forwards the phone line (account 1) to another phone.
• MissedCalls
Shows up unanswered calls to this phone.
• Redial
Redials the last dialed number in idle screen when there is existed call log.
FIRMWARE VERSION 1.0.4.23 GXP2120/GXP2110/GXP2100/GXP1450 USER MANUAL Page 15 of 69
SOFTKEYS in Call
Screen
Note:
If XML application is used for GXP2120/GXP2110/GXP2100, the softkey for
XML application will show up in the default idle screen as configured.
The softkeys are context sensitive and will change depending on the call status
of the phone.
• Redial
Redials the last dialed number after off hook when there is existed call log.
• Dial
Dials the call out after off hook and entering the number.
• Hold
Puts the current active call on hold.
• AnswerCall
Answers the incoming call when the pho ne is ringin g.
• RejectCall
Rejects the incoming call when the phone is ringing.
• EndCall
Ends the active call.
• Transfer
Transfer softkey will show up after pressing TRAN button and entering
transfer target number. Press Transfer softkey to do blind transfer.
• Split
In auto-attended transfer mode, after establishing the second call, press Split
to quit transfer and go back to normal talking status.
• ConfCall
Conferences the active calls.
• ReConf
Re-establish the conference among the calls on hold.
FIRMWARE VERSION 1.0.4.23 GXP2120/GXP2110/GXP2100/GXP1450 USER MANUAL Page 16 of 69
SPECIAL
when integrated
SOFTKEYS
(Only for GXP2120/
GXP2110/GXP2100
with GXE5024/5028)
Call Parking: Please refer to GXE5024/5028 Online User Manual for more
information.
• CallPark
When the phone dials out, the Call Park s oftkey will display on screen. To
park the call, press the "Call Park" softkey and select MPK to park the call.
• PickUp
When the phone goes off-hook, the Call Pickup softkey will display on
screen. To pick up the parked call, press the "Call Pickup" softkey.
Call Queue: Please refer to GXE5024/5028 Online User Manual for more
information.
• SignIn
Press this button to sign in to the call queue. A gent will be prom pted in the
LCD display to select the call queue to j oin. Press ME NU button on k eypad
to select OK. Once the ag ent completely signs in, the agent will be brought
back to the main screen.
• SignOut
Press this button to sign out of the call queue. Press MENU button on
keypad to select OK. This will be displayed once the agent is signed in to the
call queue.
Table 7: LCD ICONS
DND Status.
OFF - Do Not Disturb disabled
ON - Do Not Disturb enabled
Call Forward All St a tus.
OFF - Call Forward All feature disabled
ON - Call Forward All feature enabled
Call Forward Busy Status.
OFF - Call Forward Busy feature disabled
ON - Call Forward Busy feature enabled
FIRMWARE VERSION 1.0.4.23 GXP2120/GXP2110/GXP2100/GXP1450 USER MANUAL Page 17 of 69
Call Forward No Answer Status.
OFF - Call Forward No Answer feature disabled
ON - Call Forward No Answer feature enabled
Call Forward All and Call Forward No Answer Status.
OFF - Call Forward All and Call Forward No Answer feature disabled
ON - Call Forward All and Call Forward No Answer feature enabled
Keypad Status.
OFF - keypad is unlocked
ON - keypad is locked
Enter Keypad Unlock Password.
Voicemail Status.
OFF - No new voicemail
ON - New voicemail
Instant Message.
OFF - No new instant message
ON - New instant message
Voice Mail and Instant Message.
OFF - No new instant message or voicemail
ON - New instant message and voicemail
Network Status.
OFF - Network connection is up
ON - Network connection is down
Missed Call Status.
OFF - No missed call
ON - New missed call
Save Call Record Status.
OFF - No saving call record activity
ON - The phone is writing the call records into the flash at the moment
Waiting For Response.
Please wait for the phone to response before the keypad entry
Handset Status.
OFF - handset on hook
ON - handset off hook
FIRMWARE VERSION 1.0.4.23 GXP2120/GXP2110/GXP2100/GXP1450 USER MANUAL Page 18 of 69
Speaker Status.
OFF - speaker off
ON - speaker on
Headset Status.
OFF - headset off
ON - headset on
Calling Out.
The phone is calling out
Calling In.
Phone is ringing with incoming call
Incoming Call.
The current call is an incoming call
Outgoing Call.
The current call is an outgoing call
Call Failed
Fail to establish call
SRTP Status.
OFF - SRTP is not used
ON - SRTP is used
MUTE Status.
OFF - No muted
ON - Muted
Call On Hold.
Call Active.
Conference Call.
Core Dump.
Core dump file can be downloaded from phone's Web GUI->Status page.
FIRMWARE VERSION 1.0.4.23 GXP2120/GXP2110/GXP2100/GXP1450 USER MANUAL Page 19 of 69
GETTING FAMILAR WITH THE KEYPAD
The following table describes the buttons used on the GXP2120/GXP2110/GXP2100/GXP1450 keypad.
Table 8: KEYPAD DEFINITIONS
GXP21xx GXP1450 Definition
LINE KEYS
HOLD
SEND
TRANSFER TRANSFER
CONF CONF
MUTE
HEADSET
DND
Open or switch line.
Place active call on hold, or resume the call on hold.
Send/Redial.
• Send. Enter the digits and then press Send to dial out the
number;
• Redial. Redial when there is a previously dialed call.
Transfer an active call to another number.
Establish conference call with other parties.
Mute. Press to mute/unmute an active call.
Headset.
Do-Not-Disturb. Press to enable/disable DND feature.
For GXP2120/GXP2110, a dedicated DND button is available. For
GXP1450, MUTE button can be used as DND button when the phone
is in idle screen.
INTERCOM N/A
Paging/Intercom the configured Intercom User ID.
Navigation Keys/Menu.
• Press the 4 navigation keys to move up/down/left/right;
NAVIGATION KEYS/MENU
• Press the round button in the center to enter Keypad
Configuration MENU when phone is in idle;
The round button "MENU" can also be used as E NTER ke y when in
Keypad Configuration.
FIRMWARE VERSION 1.0.4.23 GXP2120/GXP2110/GXP2100/GXP1450 USER MANUAL Page 20 of 69
PHONEBOOK/
CONTACT
Display phonebook list and options.
Volume (For GXP2100/GXP1450 only).
On GXP2100/GXP1450, press "-" or "+" to adjust the volume;
On GXP2120/GXP2110, when the phone is off hook, press UP or
DOWN button to adjust the volume.
0 - 9, *, #
Multi Purpose Keys
Standard p h o n e keypad.
Configure key mode and User ID to use the Multi Purpose key as
Speed Dial, BLF, Call Park and etc.
MAKING PHONE CALLS
HANDSET, SPEAKER AND HEADSET MODE
The GXP2120/GXP2110/GXP2100/GXP1450 allows us ers to switch am ong handset, s peaker or headse t
when making calls. Press the Hook Switch t o switch to handset; press the Headset button to s witch to
headset; or press the Speaker button
to switch to speaker.
MU LTI P LE SIP ACCOUNTS AND LINES
GXP2120 can support up to 6 independent SIP accounts; GXP2110/GXP2100 can support up to 4
independent SIP accounts; GXP1450 can support up to 2 independent accounts. Each account is capable
of independent SIP server, user and NAT settings. Each of the line b uttons is "virtually" m apped to an
individual SIP account. In off hook state, select an idle line and the dial tone will be heard.
To make a call, selec t the line you wish to use. The c orresponding LINE LED w ill light up in green. The
user can switch lines before dialing any number by pressing the LINE buttons.
For example: If 2 independent accounts are registered on GXP2120/GXP21 10/GXP2100/GXP1450, when
LINE 1 is pressed, the LINE 1 LED will light up in green. If LINE 2 is pressed, the LINE 2 LED will light up in
green and the subsequent call will be m ade through SI P account 2.
Incoming calls to a s pecif ic account wi ll attem pt to use its corr espondin g LINE if it is not in use. When the
"virtually" mapped line is in use, the phone will flash the other available LINE in red. A line is ACTIVE when
it is in use and the corresponding LED is red.
FIRMWARE VERSION 1.0.4.23 GXP2120/GXP2110/GXP2100/GXP1450 USER MANUAL Page 21 of 69
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