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Grandstream Networks GXP2120, GXP2110, GXP14xx, GXP2100, GXP14 User Manual User Manual

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GXP2120/GXP2110/GXP2100/GXP14xx USER MANUAL
Grandstream Networks, Inc.
GXP2120/GXP2110/GXP2100/GXP14xx SIP Enterprise Phones
GXP2120/GXP2110/GXP2100/GXP14xx User Manual
Index
GUI INTERFACE EXAMPLES .................................................................... 5
GNU GPL INFORMATION .......................................................................... 6
CHANGE LOG ........................................................................................... 7
FIRMWARE VERSION 1.0.5.24 ............................................................................................................ 7
FIRMWARE VERSION 1.0.5.15 ............................................................................................................ 7
FIRMWARE VERSION 1.0.4.23 ............................................................................................................ 7
FIRMWARE VERSION 1.0.4.9 .............................................................................................................. 8
WELCOME ................................ ................................................................. 9
PRODUCT OVERVIEW ............................................................................ 10
FEATURE HIGHTLIGHTS ................................................................................................................... 10
GXP2120/GXP2110/GXP2100/GXP14xx TECHNICAL SPECIFICATIONS ........................................ 11
INSTALLATION ........................................................................................ 15
EQUIPMENT PACKAGING ................................................................................................................. 15
CONNECTING YOUR PHONE ........................................................................................................... 15
GXP2120/GXP2110 EXTENSION MODULE....................................................................................... 16
SAFETY COMPLIANCES .................................................................................................................... 18
WARRANTY ......................................................................................................................................... 18
USING THE GXP2120/GXP2110/GXP2100/GXP14xx ............................. 19
GETTING FAMILAR WITH THE LCD .................................................................................................. 19
GETTING FAMILAR WITH THE KEYPAD ........................................................................................... 25
MAKING PHONE CALLS..................................................................................................................... 26
HANDSET, SPEAKER AND HEADSET MODE ........................................................................... 26
MULTIPLE SIP ACCOUNTS AND LINES ..................................................................................... 26
COMPLETING CALLS.................................................................................................................. 27
MAKING CALLS USING IP ADDRESSES ................................................................................... 29
ANSWERING PHONE CALLS ............................................................................................................ 30
RECEIVING CALLS...................................................................................................................... 30
DO NOT DISTURB ....................................................................................................................... 31
DURING A PHONE CALL .................................................................................................................... 31
CALL WAITING/CALL HOLD ....................................................................................................... 31
MUTE ............................................................................................................................................ 31
CALL TRANSFER ........................................................................................................................ 31
5-WAY CONFERENCING/3-WAY CONFERENCING .................................................................. 32
VOICE MESSAGES (MESSAGE WAITING INDICATOR) ........................................................... 34
SHARED CALL APPEARANCE (SCA) ........................................................................................ 35
CALL FEATURES ................................................................................................................................ 35
CUSTOMIZED LCD SCREEN & XML ................................................................................................. 37
CONFIGURATION GUIDE ........................................................................ 38
CONFIGURATION VIA KEYPAD ......................................................................................................... 38
CONFIGURATION VIA WEB BROWSER ........................................................................................... 42
DEFINITIONS ...................................................................................................................................... 43
STATUS PAGE DEFINITIONS ..................................................................................................... 43
ACCOUNTS PAGE DEFINITIONS ............................................................................................... 44
SETTINGS PAGE DEFINITIONS ................................................................................................. 52
NETWORK PAGE DEFINITIONS ................................................................................................. 61
MAINTENANCE PAGE DEFINITIONS ......................................................................................... 62
PHONEBOOK PAGE DEFINITIONS ............................................................................................ 65
NAT SETTINGS ................................................................................................................................... 68
WEATHER UPDATE ............................................................................................................................ 68
PUBLIC MODE .................................................................................................................................... 69
EDITING CONTACTS AND CLICK-TO-DIAL ...................................................................................... 70
UPGRADING AND PROVISIONING ........................................................ 73
UPGRADE VIA KEYPAD MENU ......................................................................................................... 73
UPGRAGE VIA WEB GUI .................................................................................................................... 73
NO LOCAL TFTP/HTTP SERVERS .................................................................................................... 74
CONFIGURATION FILE DOWNLOAD ................................................................................................ 74
RESTORE FACTORY DEFAULT SETTINGS ........................................... 76
EXPERIENCING THE GXP2120/GXP2110/GXP2100/GXP14xx .............. 77
Table of Tables
GXP2120/GXP2110/GXP2100/GXP14xx User Manual
Table 1: GXP2120/GXP2110/GXP2100/GXP14xx FEATURES IN A GLANCE .......................................... 10
Table 2: GXP2120/GXP2110/GXP2100/GXP14xx COMPARISON GUIDE ................................................ 11
Table 3: GXP2120/GXP2110/GXP2100/GXP14xx TECHNICAL SPECIFICATIONS ................................. 11
Table 4: GXP2120/GXP2110/GXP2100/GXP14xx EQUIPMENT PACKAGING ......................................... 15
Table 5: GXP2120/GXP2110/GXP2100/GXP14xx CONNECTORS ........................................................... 15
Table 6: LCD DISPLAY DEFINITIONS ........................................................................................................ 19
Table 7: GXP2120/GXP2110/GXP2100/1450 LCD ICONS ........................................................................ 22
Table 8: GXP140x LCD ICONS .................................................................................................................. 24
Table 9: KEYPAD DEFINITIONS ................................................................................................................ 25
Table 10: CALL FEATURES ........................................................................................................................ 35
Table 11: CONFIGURATION MENU ........................................................................................................... 38
Table of Figures
GXP2120/GXP2110/GXP2100/GXP14xx User Manual
Figure 1: GXP2120/GXP2110/GXP2100/GXP14xx Pin-out ....................................................................... 16
Figure 2: GXP2120/GXP2110 EXT Board Connection ............................................................................... 17
Figure 3: Keypad MENU Flow..................................................................................................................... 41
Figure 4: Web GUI - Phonebook->Contacts ............................................................................................... 71
Figure 5: Click-to-Dial .................................................................................................................................. 71
GUI INTERFACE EXAMPLES
http://www.grandstream.com/products/gxp_series/general/documents/gxp21xx_gui.zip
1. Screenshot of Login Page
2. Screenshots of Status Pages
3. Screenshots of Accounts Pages
4. Screenshots of Settings Pages
5. Screenshots of Network Pages
6. Screenshots of Maintenance Pages
7. Screenshots of Phonebook Pages
GNU GPL INFORMATION
GXP2120/GXP2110/GXP2100/GXP14xx firmware contains third-party software licensed under the GNU General Public License (GPL). Grandstream uses software under the specific terms of the GPL. Please see the GNU General Public License (GPL) for the exact terms and conditions of the license.
Grandstream GNU GPL related source code can be downloaded from Grandstream web site from:
http://www.grandstream.com/support/faq/gnu_gpl.
CHANGE LOG
This section documents significant changes from previous versions of user manuals for GXP2120/GXP2110/GXP2100/GXP14xx. Only major new features or major document updates are listed here. Minor updates for corrections or editing are not documented here.
FIRMWARE VERSION 1.0.5.24
Updated TFTP server download link for 1.0.5.24, [NO LOCAL TFTP/HTTP SERVERS]  Added “Enable Idle Mute” feature in Call Features. [CALL FEATURES]  Added “Enable LLDP” feature under Network Advanced Settings.[NETWORK PAGE DEFINITIONS]
FIRMWARE VERSION 1.0.5.15
Updated Web GUI interface examples with new screenshots for 1.0.5.15. [GUI INTERFACE
EXAMPLES]
Merged GXP140x user manual content in this manual.  Add pin-out information. [Figure 1: GXP2120/GXP2110/GXP2100/GXP14xx Pin-out]  Updated Auto Attended Transfer information. [CALL TRANSFER]  Modified Public Mode information. [PUBLIC MODE]  Updated Click-To-Dial feature information. [EDITING CONTACTS AND CLICK-TO-DIAL]  Updated Keypad MENU options and Keypad configuration flow. [CONFIGURATION VIA KEYPAD]  Updated Web GUI options. Added options "Music On Hold URI", "Authenticate Incoming INVITE",
"Click-To-Dial Feature", "Call-Waiting Tone Gain", "Accept Incoming SIP from Proxy Only", "Caller ID Display", "Broadsoft Call Center", "Hoteling Event", "Call Center Status", "PUBLISH to Call Center", "Use First Matching Vocoder in 200OK SDP", "DND Call Feature On" and "DND Call Feature Off". [DEFINITIONS]
FIRMWARE VERSION 1.0.4.23
Updated XML Application documentation link. [CUSTOMIZED LCD SCREEN & XML]  Added "Use Privacy Header" and "Use P-Preferred-Identity Header" options in web GUI. [ACCOUNTS
PAGE DEFINITIONS]
Added Date Display Format options in web GUI. [SETTINGS PAGE]  Added "Use Phonebook Key for LDAP Search" option in web GUI. [MAINTENANCE PAGE]  Added customize city code information for weather update feature. [WEATHER UPDATE]  Updated generic config file cfg.xml information. [CONFIGURATION FILE DOWNLOAD]
FIRMWARE VERSION 1.0.4.9
Added instructions for connecting the phone. [CONNECTING YOUR PHONE]  Updated Keypad MENU options and Keypad configuration flow. [CONFIGURATION VIA KEYPAD]  Added Line Key options Speed Dial, Dial DTMF, Call Return, Transfer, Voice Mail, Intercom, Call Park,
LDAP Search, and etc. [SETTINGS PAGE]
Added Multi Purpose Key options Voice Mail, Call Park, LDAP Search, and etc. [SETTINGS PAGE]  Added IPv6 configuration options. [SETTINGS PAGE]  Added LDAP options information. [MAINTENANCE PAGE]  Added Public Mode information for hot desking feature. [PUBLIC MODE]  Added NAT setting information. [NAT SETTINGS]  Added Matching Incoming Caller ID function in Account Setting. [ACCOUNTS PAGE DEFINITIONS]  Added Editing Contacts and Click-to-Dial information. [EDITING CONTACTS AND CLICK-TO-DIAL]  Added GNU GPL information. [GNU GPL INFORMATION]  Added Change Log for this user manual. [CHANGE LOG]  Merging GXP1450 User Manual content with GXP2120/GXP2110/GXP2100 User Manual.
WELCOME
Thank you for purchasing Grandstream GXP2120/GXP2110/GXP2100/GXP14xx SIP Enterprise Phones. Your Grandstream GXP2120/GXP2110/GXP2100/GXP14xx Enterprise IP phone is feature-enriched, sophisticated, yet simple to use. It delivers superior HD audio quality, rich and leading edge telephony features, personalized information and customizable application service, automated provisioning for easy deployment, advanced security protection for privacy, and broad interoperability with most 3rd party SIP devices and leading SIP/NGN/IMS platforms.
The GXP2120/GXP2110/GXP2100/GXP14xx supports a broad range of codecs, security protection, PoE, dual 10/100Mbps Ethernet ports, along with customizable XML provisioning and application features. Users can expect superior audio quality using the new high definition handset, hands-free speakerphone, or headset. Also, it can support up to 5-way conferencing for GXP2120/GXP2110/GXP2100 and 3-way conferencing for GXP14xx, multi-languages and dual-color LEDs. The GXP2120/GXP2110/GXP2110 supports presence and Busy Lamp Field (BLF) in the Multi Purpose Keys as well. It presents a large easy-to-read backlit graphical display along with multiple XML keys to further enhance the user experience. Additionally, the GXP2120/2110 is expandable with one to two expansion modules.
The GXP2120/GXP2110/GXP2100/GXP14xx is a perfect choice for enterprise users looking for a high quality, feature rich multi-line IP phone with the best values.
Caution:
Changes or modifications to this product not expressly approved by Grandstream, or operation of this product in any way other than as detailed by this User Manual, could void your manufacturer warranty.
Warning:
Please do not use a different power adaptor with the GXP2120/GXP2110/GXP2100/GXP14xx as it may cause damage to the products and void the manufacturer warranty.
This document is subject to change without notice. The latest electronic version of this user manual is available for download here:
http://www.grandstream.com/support
Reproduction or transmittal of the entire or any part, in any form or by any means, electronic or print, for any purpose without the express written permission of Grandstream Networks, Inc. is not permitted.
FIRMWARE VERSION 1.0.5.24 GXP2120/GXP2110/GXP2100/GXP14xx USER MANUAL Page 10 of 77
PRODUCT OVERVIEW
FEATURE HIGHTLIGHTS
Table 1: GXP2120/GXP2110/GXP2100/GXP14xx FEATURES IN A GLANCE
GXP2120
6 lines  7 programmable Multi Purpose Keys  4 XML programmable soft keys  XML Application  XML Idle Screen Customization
GXP2110
4 lines  18 programmable Multi Purpose Keys  3 XML programmable soft keys  XML Application  XML Idle Screen Customization
GXP2100
4 lines  7 programmable Multi Purpose Keys  3 XML programmable soft keys  XML Application  XML Idle Screen Customization
GXP1450
2 lines  3 XML programmable soft keys  XML Idle Screen Customization
GXP140x
2 lines  3 XML programmable soft keys  XML Idle Screen Customization
FIRMWARE VERSION 1.0.5.24 GXP2120/GXP2110/GXP2100/GXP14xx USER MANUAL Page 11 of 77
Table 2: GXP2120/GXP2110/GXP2100/GXP14xx COMPARISON GUIDE
Features
GXP2120
GXP2110
GXP2100
GXP1450
GXP140x
LCD Display
320x160 pixel
240x120 pixel
180x90 pixel
180x60 pixel
128x40 pixel
LCD Backlight
Yes
Yes
Yes
Yes
No
Number of Lines
6 4 4 2 2
Programmable Hard Keys
7
18 7 N/A
N/A
Programmable Soft Keys
4 3 3 3 3
Extension Module
Yes, up to 2 EXT Boards, 56 nodes each
Yes, up to 2 EXT Boards,
56 nodes each
N/A
N/A
N/A
GXP2120/GXP2110/GXP2100/GXP14xx TECHNICAL SPECIFICATIONS
Table 3: GXP2120/GXP2110/GXP2100/GXP14xx TECHNICAL SPECIFICATIONS
Protocols and Standards
SIP RFC3261, TCP/IP/UDP, RTP/RTCP, HTTP/HTTPS, ARP/RARP, ICMP, DNS (A record, SRV, NAPTR), DHCP, PPPoE, TELNET, TFTP, NTP, STUN, SIMPLE, TR-069,
802.1X, LLDP, LLDP-MED, LDAP, IPv6, TLS, SRTP
SIP PUBLISH method (RFC3903), SIP Presence Package (RFC3856, 3863) for use of MPKs, SIP Dialog Package (RFC4235), SIP Message method (RFC3428)
Note:
MPKs are not applicable to GXP14xx.
Network Interfaces
Dual switched 10/100Mbps port Integrated PoE for GXP2120/GXP2110/GXP2100/GXP1450/GXP1405
FIRMWARE VERSION 1.0.5.24 GXP2120/GXP2110/GXP2100/GXP14xx USER MANUAL Page 12 of 77
Graphic Display
LCD size and backlight:
GXP2120
GXP2110
GXP2100
GXP1450
GXP140x
320x160 pixel
240x120 pixel
180x90 pixel
180x60 pixel
128x40 pixel
Backlight
Backlight
Backlight
Backlight
No Backlight
Feature Keys
Feature key comparison:
GXP2120
GXP2110
GXP2100
GXP1450
GXP140x
HOLD
Yes
Yes
Yes
Yes
Yes
SPEAKER
Yes
Yes
Yes
Yes
Yes
SEND
Yes
Yes
Yes
Yes
Yes
TRANSFER
Yes
Yes
Yes
Yes
Yes
CONF
Yes
Yes
Yes
Yes
Yes
MUTE
Yes
Yes
Yes
Idle: DND Talk: MUTE
Idle: DND Talk: MUTE
DND
Yes
Yes
No
HEADSET
Yes
Yes
Yes
Yes
Yes
INTERCOM
Yes
Yes
Yes
No
No
PHONEBOOK
Yes
Yes
Yes
Yes
No
MSG
Yes
Yes
Yes
Yes
No
MENU
Yes
Yes
Yes
Yes
Yes
NAVIGATION
Yes
Yes
Yes
Yes
Yes
Note:
GXP14xx uses the same key for DND/MUTE by default. When the phone is in idle, the key will be used as DND. When the phone is in talking status, the key will be used as MUTE.
Voice Codec
Support for G.723.1, G.729A/B, G.711u/a, G.726-32, G.722 (wide-band), iLBC, in-band and out-of-band DTMF (in audio, RFC2833, SIP INFO)
Telephony Features
Hold, transfer, forward, up to 5-way conference for GXP2120/GXP2110/GXP2100, up to 3-way conference for GXP14xx, call park, pickup, shared-call-appearance (SCA)/bridged-line-appearance (BLA), downloadable phone book (XML, LDAP, up to 2000 items for GXP2120/GXP2110/GXP2100, up to 500 items for GXP14xx), call waiting,
FIRMWARE VERSION 1.0.5.24 GXP2120/GXP2110/GXP2100/GXP14xx USER MANUAL Page 13 of 77
call log (up to 2000 records for GXP2120/GXP2110/GXP2100, up to 500 records for GXP14xx), XML customization of idle screen, off-hook auto dial, auto answer, click-to-dial, flexible dial plan, hot desking, personalized music ringtones, server redundancy and fail-over
HD Audio
Yes, HD handset with support for wideband audio
Headset Jack
For GXP2120/GXP2110/GXP2100/1450: 2.5mm and RJ9 headset jack; For GXP140x: RJ9 headset jack only
Base Stand
Yes, 2-angle positions available
Wall Mountable
Yes
EXT Board
GXP2120/GXP2110 only
QoS
Layer 2 (802.1Q, 802.1p) and Layer 3 (ToS, DiffServ, MPLS) QoS
Security
User and administrator level passwords, MD5 and MD5-sess based authentication, 256-bit AES encrypted configuration file, TLS, SRTP, 802.1X media access control
Multi-language
English, German, Italian, French, Spanish, Portuguese, Russian, Croatian, Simplified Chinese, traditional Chinese, Korean, Japanese and etc
Upgrade and Provisioning
Firmware upgrade via TFTP/HTTP/HTTPS, mass provisioning using TR-069 or AES encrypted XML configuration file
Power and Green Energy Efficiency
Universal power adapter: Input: 100-240VAC 50-60Hz; Output: 5VDC, 800mA Integrated Power-over-Ethernet (Built-in auto-sensing: Cisco and IEEE 802.3af standard) Max power consumption 2.5W (power adapter) or 3W (PoE)
Physical
GXP2120
GXP2110
GXP2100
GXP1450
GXP140x
Dimension
251mm(W) 202mm(L) 77mm(H)
252mm (W) 210mm (L) 78mm (H)
222mm (W) 210mm (L) 93mm (H)
186mm (W) 210mm (L) 81mm (H)
186mm (W) 210mm (L) 81mm (H)
Unit Weight
1.08KG
1.08KG
0.98KG
0.8KG
0.7KG
Package Weight
1.78KG
1.78KG
1.63KG
1.3KG
1.1KG
Operating Temperature and Humidity
32-104 oF / 0-40 oC, 10-90% (non-condensing)
Package
GXP2120/GXP2110/GXP2100/GXP14xx phone, handset with cord, base stand, wall
FIRMWARE VERSION 1.0.5.24 GXP2120/GXP2110/GXP2100/GXP14xx USER MANUAL Page 14 of 77
Content
mount spacers, universal power supply, network cable, quick start guide
Compliance
FCC Part 15 (CFR 47) Class B; EN55022 Class B, EN55024, EN61000-3-2, EN61000-3-3, EN60950-1; AS/NZS CISPR 22 Class B, AS/NZS CISPR 24, RoHS; UL 60950 (power adapter)
FIRMWARE VERSION 1.0.5.24 GXP2120/GXP2110/GXP2100/GXP14xx USER MANUAL Page 15 of 77
INSTALLATION
EQUIPMENT PACKAGING
Table 4: GXP2120/GXP2110/GXP2100/GXP14xx EQUIPMENT PACKAGING
Main Case
Yes
1
Handset
Yes
1
Phone Cord
Yes
1
Power Adaptor
Yes
1
Ethernet Cable
Yes
1
Phone Stand
Yes
2 for GXP2120/GXP2110/GXP2100/1450;
1 for GXP140x
Wall Mount Spacers
Yes
2
Quick Start Guide
Yes
1
CONNECTING YOUR PHONE
Table 5: GXP2120/GXP2110/GXP2100/GXP14xx CONNECTORS
Handset Port
RJ9
Headset Port
2.5mm and RJ9 for GXP2120/GXP2110/GXP2100/1450; RJ9 for GXP140x
LAN Port
10/100Mbps RJ-45 port connecting to Ethernet; Integrated PoE for GXP2120/GXP2110/GXP2100/GXP1450/GXP1405
PC Port
10/100Mbps RJ-45 port for PC connection
EXT Port
Extension module connection port for GXP2120/GXP2110
Power Jack
5V DC Power connector port
To set up the GXP2120/GXP2110/GXP2100/GXP14xx, follow the steps below:
1. Attach the phone stand or wall mount to the back of the phone where there are slots;
2. Connect the handset and main phone case with the phone cord;
3. Connect the LAN port of the phone to the RJ45 socket of a hub/switch or a router (LAN side of the router) using the Ethernet cable;
4. Connect the 5V DC output plug to the power jack on the phone; plug the power adapter into an electrical outlet. If PoE switch is used in step 3 (not applicable to GXP1400), this step could be skipped;
FIRMWARE VERSION 1.0.5.24 GXP2120/GXP2110/GXP2100/GXP14xx USER MANUAL Page 16 of 77
5. The LCD will display provisioning or firmware upgrade information. Before continuing, please wait for the date/time display to show up;
6. Using the keypad configuration menu or phone's embedded web server (Web GUI) by entering the IP address in web browser, you can further configure the phone.
Please see below the pin-out information for GXP2120/GXP2110/GXP2100/14xx.
Figure 1: GXP2120/GXP2110/GXP2100/GXP14xx Pin-out
GXP2120/GXP2110 EXTENSION MODULE
GXP2120/2110 supports two EXT boards, providing up to 112 additional programmable extensions. Each GXP EXT board has 56 multi-purpose keys, dual color LEDs (red/green) and support BLF (Busy Lamp Field) and Presence.
GXP2120/2110 EXT board package contains:
1 GXP EXT board  2 connection cables
GXP2120/GXP2110/GXP2100/GXP14xx Handset/Headset Jack
GXP2120/GXP2110/GXP2100/GXP14xx Handset/Headset Plug
GXP2120/GXP2110/GXP2100/GXP1450
2.5mm Headset Jack
GXP2120/GXP2110/GXP2100/14xx Power Jack
FIRMWARE VERSION 1.0.5.24 GXP2120/GXP2110/GXP2100/GXP14xx USER MANUAL Page 17 of 77
GXP2120 with 2 GXP EXT Boards
GXP EXT Board
Reverse side of connection with connection plate
GXP2120/2110 has a special port on the back
Figure 2: GXP2120/GXP2110 EXT Board Connection
Connect the first GXP EXT board to the GXP2120/2110 using the connection cable found in the GXP EXT board package. The first GXP EXT board draws power directly from the phone. Connect the second GXP EXT board using the connection plate and the connection cable. The GXP2120/2110 will automatically reboot and power up the GXP EXT boards. Grandstream recommends, though not required, to use a separate power supply with the second GXP EXT board.
Note:
Should your system lose power, please unplug your devices and power up the GXP2120/2110 first.  EXT board for GXP2120/2110 is the same for GXP2020/2010 models. However, GXP2120/2110 uses
a different-shaped connector for the special port (as shown above). Connection cables will be included with the EXT board.
EXT board for GXP2120/2110 does not support hot-swap. Once connected, user should reboot the
phone to ensure the setup will work correctly.
GXP2120/2110 can drive 2 EXT boards. Independent power adapters are not needed for the EXT
board.
FIRMWARE VERSION 1.0.5.24 GXP2120/GXP2110/GXP2100/GXP14xx USER MANUAL Page 18 of 77
SAFETY COMPLIANCES
The GXP2120/GXP2110/GXP2100/GXP14xx phone complies with FCC/CE and various safety standards. The GXP2120/GXP2110/GXP2100/GXP14xx power adapter is compliant with the UL standard. Use the universal power adapter provided with the GXP2120/GXP2110/GXP2100/GXP14xx package only. The manufacturer’s warranty does not cover damages to the phone caused by unsupported power adapters.
WARRANTY
If the GXP2120/GXP2110/GXP2100/GXP14xx phone was purchased from a reseller, please contact the company where the phone was purchased for replacement, repair or refund. If the phone was purchased directly from Grandstream, contact the Grandstream Sales and Service Representative for a RMA (Return Materials Authorization) number before the product is returned. Grandstream reserves the right to remedy warranty policy without prior notification.
Warning:
Use the power adapter provided with the phone. Do not use a different power adapter as this may damage the phone. This type of damage is not covered under warranty.
FIRMWARE VERSION 1.0.5.24 GXP2120/GXP2110/GXP2100/GXP14xx USER MANUAL Page 19 of 77
USING THE GXP2120/GXP2110/GXP2100/GXP14xx
GETTING FAMILAR WITH THE LCD
GXP2120/GXP2110/GXP2100/GXP14xx has a dynamic and customizable screen. The screen displays differently depending on whether the phone is idle or in use (active). The following table describes the items displayed on the GXP2120/GXP2110/GXP2100/GXP14xx idle screen.
Table 6: LCD DISPLAY DEFINITIONS
DATE AND TIME
Displays the current date and time. It can be synchronized with Internet time servers.
LOGO
Displays company logo/name. This logo/name can be customized via xml screen customization. The maximum size for logo name string is 26 characters in English (approximately).
Note:
For GXP140x, only strings can be used for logo name due to LCD limitation.
NETWORK STATUS
Shows the status of network in the middle of the screen. It will indicate whether the network is down or starting.
STATUS ICON
Shows the status of the phone for registration status, call features and etc, using icons as shown in the next table.
LINE STATUS INDICATOR
Displays the name of the account that is in use.
Note:
Line Status Indicator is NOT applicable to GXP140x.
SOFTKEYS in Idle Screen
The softkeys are context sensitive and will change depending on the status of the phone. Typical functions assigned to softkeys are:
SwitchSCR/NEXTSCR
Toggles between different idle screens. For example, for GXP2120/GXP2110/GXP2100, pressing SwitchSCR will toggle among default idle screen, weather information, stock information and currency information; for GXP140x, pressing NEXTSCR will
FIRMWARE VERSION 1.0.5.24 GXP2120/GXP2110/GXP2100/GXP14xx USER MANUAL Page 20 of 77
toggle among default idle screen, weather information, IP Address and the SIP extension number.
ForwardAll
Unconditionally forwards the phone line (account 1) to another phone.
MissedCalls
Shows up unanswered calls to this phone.
Redial
Redials the last dialed number when there is existed dialed call log.
Note:
If XML application is used for GXP2120/GXP2110/GXP2100, the softkey for XML application will show up in the default idle screen as configured.
SOFTKEYS in Call Screen
The softkeys are context sensitive and will change depending on the call status of the phone. Here are the main softkeys in call screen.
Redial
Redials the last dialed number after off hook when there is existed call log.
Dial
Dials the call out after off hook and entering the number.
AnswerCall
Answers the incoming call when the phone is ringing.
RejectCall
Rejects the incoming call when the phone is ringing.
EndCall
Ends the active call.
Transfer
Transfer softkey will show up after pressing TRAN button and
FIRMWARE VERSION 1.0.5.24 GXP2120/GXP2110/GXP2100/GXP14xx USER MANUAL Page 21 of 77
entering transfer target number. Press Transfer softkey to do blind transfer.
Split
In auto-attended transfer mode, after establishing the second call, press Split to quit transfer and go back to normal talking status.
ConfCall
Conferences the active calls.
ReConf
Re-establish the conference among the calls on hold.
SPECIAL SOFTKEYS (Only for
GXP2120/GXP2110/GXP2100 when integrated with GXE5024/5028)
Call Parking: Please refer to GXE5024/5028 Online User Manual for
more information. CallPark
When the phone dials out, the Call Park softkey will display on screen. To park the call, press the "CallPark" softkey and select a green MPK to park the call on available parking lot.
PickUp
When the phone goes off-hook, the "Pickup" softkey will display on screen. To pick up the parked call, press the "Pickup" softkey and select the red MPK where the call is parked for retrieve the call.
Call Queue: Please refer to GXE5024/5028 Online User Manual for more information. SignIn
Press this button to sign in to the call queue. If the current account is included in multiple call queues, agent will be prompted in the LCD display to select the call queue to join. Press MENU button on keypad to select OK. Once the agent completely signs in, the agent will be brought back to the main screen.
SignOut
Press this button to sign out of the call queue. Press MENU button on keypad to select OK. This will be displayed once the agent is signed in to the call queue.
FIRMWARE VERSION 1.0.5.24 GXP2120/GXP2110/GXP2100/GXP14xx USER MANUAL Page 22 of 77
Table 7: GXP2120/GXP2110/GXP2100/1450 LCD ICONS
DND Status.
OFF - Do Not Disturb disabled ON - Do Not Disturb enabled
Call Forward All Status.
OFF - Call Forward All feature disabled ON - Call Forward All feature enabled
Call Forward Busy Status.
OFF - Call Forward Busy feature disabled ON - Call Forward Busy feature enabled
Call Forward No Answer Status.
OFF - Call Forward No Answer feature disabled ON - Call Forward No Answer feature enabled
Call Forward All and Call Forward No Answer Status.
OFF - Call Forward All and Call Forward No Answer feature disabled ON - Call Forward All and Call Forward No Answer feature enabled
Keypad Status.
OFF - keypad is unlocked ON - keypad is locked
Enter Keypad Unlock Password.
Voicemail Status.
OFF - No new voicemail ON - New voicemail
Instant Message.
OFF - No new instant message ON - New instant message
Voice Mail and Instant Message.
OFF - No new instant message or voicemail ON - New instant message and voicemail
Network Status.
OFF - Network connection is up
FIRMWARE VERSION 1.0.5.24 GXP2120/GXP2110/GXP2100/GXP14xx USER MANUAL Page 23 of 77
ON - Network connection is down
Missed Call Status.
OFF - No missed call ON - New missed call
Save Call Record Status.
OFF - No saving call record activity ON - The phone is writing the call records into the flash at the moment
Waiting For Response. Please wait for the phone to response before the keypad entry
Handset Status. OFF - handset on hook
ON - handset off hook
Speaker Status. OFF - speaker off
ON - speaker on
Headset Status. OFF - headset off
ON - headset on
Calling Out. The phone is calling out
Calling In. Phone is ringing with incoming call
Incoming Call. The current call is an incoming call
Outgoing Call. The current call is an outgoing call
Call Failed Fail to establish call
SRTP Status.
OFF - SRTP is not used ON - SRTP is used
FIRMWARE VERSION 1.0.5.24 GXP2120/GXP2110/GXP2100/GXP14xx USER MANUAL Page 24 of 77
MUTE Status.
OFF - No muted ON - Muted
Call On Hold.
Call Active.
Conference Call.
Core Dump.
Core dump file can be downloaded from phone's Web GUI->Status page.
Table 8: GXP140x LCD ICONS
Registration Status: Registered.
Registration Status: Not Registered.
Handset Status.
OFF - handset on hook ON - handset off hook
Speaker Status.
OFF - speaker off ON - speaker on
Headset Status.
OFF - headset off ON - headset on
DND Status.
OFF - Do Not Disturb disabled ON - Do Not Disturb enabled
Call Forward Status.
OFF - Call Forward feature disabled ON - Call Forward feature enabled
MUTE Status.
OFF - The active call is not muted
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