Grandstream GXP-1760W Service Manual
Grandstream Networks, Inc.
GXP1760/GXP1760W
GXP1780/GXP1782
Mid-Range IP Phones
User Guide
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GXP17xx User Guide
Version 1.0.1.79
COPYRIGHT
©2019 Grandstream Networks, Inc. http://www.grandstream.com
All rights reserved. Information in this document is subject to change without notice. Reproduction or
transmittal of the entire or any part, in any form or by any means, electronic or print, for any purpose without
the express written permission of Grandstream Networks, Inc. is not permitted.
The latest electronic version of this guide is available for download here:
http://www.grandstream.com/support
Grandstream is a registered trademark and Grandstream logo is trademark of Grandstream Networks, Inc.
in the United States, Europe and other countries.
CAUTION
Changes or modifications to this product not expressly approved by Grandstream, or operation of this
product in any way other than as detailed by this guide, could void your manufacturer warranty.
WARNING
Please do not use a different power adaptor with devices as it may cause damage to the products and void
the manufacturer warranty.
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GXP17xx User Guide
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CE Authentication
Hereby, Grandstream Networks, Inc. declares that the radio equipment GXP1760W is in compliance with
Directive 2014/53/EU.
The full text of the EU declaration of conformity is available at the following internet address:
http://www.grandstream.com/support/resources/
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GXP17xx User Guide
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GNU GPL INFORMATION
GXP1760/GXP1760W/GXP1780/GXP1782 firmware contains third-party software licensed under the GNU
General Public License (GPL). Grandstream uses software under the specific terms of the GPL. Please
see the GNU General Public License (GPL) for the exact terms and conditions of the license.
Grandstream GNU GPL related source code can be downloaded from Grandstream web site from:
http://www.grandstream.com/support/faq/gnu-general-public-license/gnu-gpl-information-download
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GXP17xx User Guide
Version 1.0.1.79
Table of Contents
CHANGE LOG ................................................................................................................ 7
Firmware Version 1.0.1.79 ..................................................................................................................... 7
Firmware Version 1.0.1.74 ..................................................................................................................... 7
Firmware Version 1.0.1.64 ..................................................................................................................... 7
Firmware Version 1.0.1.58 ..................................................................................................................... 7
Firmware Version 1.0.1.30 ..................................................................................................................... 7
Firmware Version 1.0.1.28 ..................................................................................................................... 7
Firmware Version 1.0.1.8 ....................................................................................................................... 7
Firmware Version 1.0.0.48 ..................................................................................................................... 7
Firmware Version 1.0.0.38 ..................................................................................................................... 8
Firmware Version 1.0.0.37 ..................................................................................................................... 8
Firmware Version 1.0.0.13 ..................................................................................................................... 8
GUI INTERFACE EXAMPLES ........................................................................................ 9
WELCOME ................................................................................................................... 10
PRODUCT OVERVIEW ................................................................................................ 11
Feature Highlights ................................................................................................................................ 11
GXP1760 Technical Specifications ...................................................................................................... 12
GXP1760W Technical Specifications ................................................................................................... 13
GXP1780/GXP1782 Technical Specifications ..................................................................................... 14
INSTALLATION ............................................................................................................ 16
Equipment Packaging .......................................................................................................................... 16
GXP1760/GXP1760W Package Contents ........................................................................................... 16
GXP1780/GXP1782 Package Contents .............................................................................................. 17
Connecting Your Phone ....................................................................................................................... 17
Connecting the GXP1760W to WiFi .................................................................................................... 18
Using the WebGUI ........................................................................................................................ 18
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Using the Keypad Menu ............................................................................................................... 18
GETTING STARTED ..................................................................................................... 20
Idle Screen ........................................................................................................................................... 20
Using the Keypad ................................................................................................................................. 23
Configuration via Keypad ..................................................................................................................... 25
Making Phone Calls ............................................................................................................................. 32
Handset, Speaker and Headset Mode ......................................................................................... 32
Multiple SIP Accounts and Lines .................................................................................................. 32
Establishing Calls ......................................................................................................................... 32
Making Calls Using IP Addresses ................................................................................................. 34
Answering Phone Calls ........................................................................................................................ 36
Receiving Calls ............................................................................................................................. 36
Forward a Call (during ringing state) ............................................................................................ 36
Do Not Disturb .............................................................................................................................. 37
During a Phone Call ............................................................................................................................. 37
Call Waiting/Call Hold ................................................................................................................... 37
Mute .............................................................................................................................................. 37
Call Transfer ................................................................................................................................. 37
Transfer Softkey ............................................................................................................................ 38
5-Way Conferencing ..................................................................................................................... 38
Target Softkey to Select Lines During Transfer / Conference Calls ............................................. 40
Voice Messages (Message Waiting Indicator) ............................................................................. 40
Shared Call Appearance (SCA) .................................................................................................... 40
Call Features ........................................................................................................................................ 41
Changing Default Password on First Boot ........................................................................................... 42
CONNECTING TO DEVICES........................................................................................ 44
EHS Headset ....................................................................................................................................... 44
RESTORE FACTORY DEFAULT SETTINGS ............................................................... 45
EXPERIENCING THE GXP1760/GXP1760W/GXP1780/GXP1782 .............................. 46
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Table of Tables
Table 1: GXP1760/GXP1760W/GXP1780/GXP1780 Features at a Glance ............................................... 11
Table 2: GXP1760 Technical Specifications ................................................................................................ 12
Table 3: GXP1760W Technical Specifications ............................................................................................ 13
Table 4: GXP1780/GXP1782 Technical Specifications ............................................................................... 14
Table 5: GXP1760/GXP1760W/GXP1780/GXP1782 Equipment Packaging ............................................. 16
Table 6: LCD Display Definitions ................................................................................................................. 20
Table 7: GXP17xx Keypad Buttons ............................................................................................................. 24
Table 8: Configuration Menu ....................................................................................................................... 25
Table 9: Call Features ................................................................................................................................. 41
Table of Figures
Figure 1: GXP1760/GXP1760W Package Contents ................................................................................... 16
Figure 2: GXP1780/GXP1782 Package Contents ...................................................................................... 17
Figure 3: WiFi Signal Icon on the GXP1760W LCD Screen ....................................................................... 18
Figure 4: WiFi Signal Icon on the GXP1760W LCD Screen ....................................................................... 19
Figure 5: GXP17xx Idle Screen (GXP1760W) ............................................................................................ 20
Figure 6: GXP1760/GXP1760W Keyboard ................................................................................................. 23
Figure 7: GXP1780/GXP1782 Keyboard .................................................................................................... 23
Figure 8 : Keypad MENU Configuration ...................................................................................................... 31
Figure 9: Incoming Call – FwdCall Softkey ................................................................................................. 36
Figure 10: FwdCall – Number field / BLF Destination ................................................................................. 36
Figure 11 : Change Password on first boot ................................................................................................. 43
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GXP17xx User Guide
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CHANGE LOG
This section documents significant changes from previous versions of user guide for
GXP1760/GXP1760W/GXP1780/GXP1782. Only major new features or major document updates are listed
here. Minor updates for corrections or editing are not documented here.
Firmware Version 1.0.1.79
• Added Support to BLF key as forward destination during ringing state. [Forward a Call (during ringing
state)]
Firmware Version 1.0.1.74
• Added option to auto redial when called number is busy. [Automatic Redial]
• Added Support more characters for password input from LCD: “<,>,?, {, }, [, ], ^” using key “1”.
Firmware Version 1.0.1.64
• Added support for 3CX Auto Provision. [3CX Auto Provision]
• Added HTTP/HTTPS Username/Password fields for firmware and provisioning paths in LCD menu.
[HTTP/HTTPS Server]
• Added option in LCD menu to test Wifi Signal Strength for GXP1760W. [WiFi Signal Strength]
Firmware Version 1.0.1.58
• Added Test Password Strength. [Test Password Strength]
• Added support for Password change upon initial login. [Change Password on first boot]
• Added Authentication section in LCD menu. [Authentication]
Firmware Version 1.0.1.30
• Added Static/Dynamic auto-attended transfer support. [Transfer Softkey]
• This is the initial version for GXP1760W.
Firmware Version 1.0.1.28
• Added Static/Dynamic auto-attended transfer support. [Transfer Softkey]
Firmware Version 1.0.1.8
• Added “New Call” softkey for account mode. [New Call]
• Added “Target” softkey under account mode for transfer and conference in call screen. [Target Softkey
to Select Lines During Transfer / Conference Calls]
Firmware Version 1.0.0.48
• No major changes.
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Firmware Version 1.0.0.38
• No major changes.
Firmware Version 1.0.0.37
• No major changes.
Firmware Version 1.0.0.13
• This is the initial version for GXP1760/GXP1760W/GXP1780/GXP1782.
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GUI INTERFACE EXAMPLES
http://www.grandstream.com/sites/default/files/Resources/gxp17xx_web_gui.zip
1. Screenshot of Login Page.
2. Screenshots of Status Pages.
3. Screenshots of Accounts Pages.
4. Screenshots of Settings Pages.
5. Screenshots of Network Pages.
6. Screenshots of Maintenance Pages.
7. Screenshots of Phonebook Pages.
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GXP17xx User Guide
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WELCOME
Thank you for purchasing Grandstream GXP1760/GXP1760W/GXP1780/GXP1782 mid-range IP phones.
The GXP1760 is a mid-range IP phone with a new sleek design and moderate call-volume features. It
comes equipped with 6 lines, 3 SIP accounts, 6 dual-color line keys and 4 XML programmable context
sensitive soft keys on a 200 x 80pixel (3.3”) back-lit LCD display screen. For added personalization the
GXP1760 features personalized ring tone/ring back tone music and integration with advanced web and
enterprise applications as well as local weather services. It’s also one of the first Grandstream phones to
come equipped with a Kensington Security Slot - one of the most popular anti-theft solutions on the market.
The GXP1760 supports the fastest possible connection speeds with dual auto-sensing 10/100Mbps
network ports as well as automated provisioning features with media access control. This mid-range IP
phone delivers outstanding performance and design to users worldwide at a budget-friendly price point.
The GXP1760W is a mid-range IP phone with integrated dual-band WiFi, a sleek design and moderate call-
volume features. It comes equipped with 6 lines, 3 SIP accounts, 6 dual-color line keys and 4 XML
programmable context sensitive soft keys on a 200 x 80 pixel (3.3”) back-lit LCD display screen. For added
personalization the GXP1760W features personalized ring tone/ring back tone music and integration with
advanced web and enterprise applications as well as local weather services. The GXP1760W features dual
auto-sensing 10/100Mbps network ports and offers automated provisioning features with media access
control. This mid-range IP phone delivers outstanding performance and design to users worldwide at a
budget-friendly price point.
The GXP1780/1782 is a powerful mid-range IP phone with advanced telephony features. This mid-range
IP phone comes equipped with 8 lines, 4 SIP accounts, 8 dual-color line keys and 4 XML programmable
context sensitive soft keys on a 200 x 80 pixel (3.3”) back-lit LCD display screen. For added personalization
the GXP1780/1782 features personalized ring tone/ring back tone music and integration with advanced
web and enterprise applications as well as local weather services. It’s also one of the first Grandstream
phones to come equipped with a Kensington Security Slot— one of the most popular anti-theft solutions on
the market. The GXP1780/1782 supports the fastest possible connection speeds with dual auto-sensing
Gigabit network ports (on GXP1782 only) as well as automated provisioning features with media access
control. The GXP1780/1782 is the perfect fit for users looking for a featured-pack IP phone that delivers
high performance and design at an affordable price point.
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GXP17xx User Guide
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PRODUCT OVERVIEW
Feature Highlights
The following table contains the major features of the GXP1760/GXP1760W/GXP1780/GXP1782:
Table 1: GXP1760/GXP1760W/GXP1780/GXP1780 Features at a Glance
GXP1760
GXP1760W
6 lines
200*80-pixel backlit LCD display
4 XML programmable Softkeys
8 Dedicated function Keys
5-way conference
Wi-Fi support (GXP1760W only)
GXP1780
GXP1782
8 lines
200*80-pixel backlit LCD display
4 XML programmable Softkeys
8 Dedicated function Keys
5-way conference
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GXP1760 Technical Specifications
The following table resumes all the technical specifications including the protocols / standards supported,
voice codecs, telephony features, languages and upgrade/provisioning settings for GXP1760.
Table 2: GXP1760 Technical Specifications
Protocols/Standards
SIP RFC3261, TCP/IP/UDP, RTP/RTCP, HTTP/HTTPS, ARP, ICMP, DNS (A record,
SRV, NAPTR), DHCP, PPPoE, TELNET, TFTP, NTP, STUN, SIMPLE, LLDP, LDAP,
TR-069, 802.1x, TLS, SRTP, IPv6.
Network Interface
Dual switched auto-sensing 10/100 Mbps Ethernet ports with integrated PoE.
Graphic Display
200*80 pixel backlit LCD display.
Features Keys
6 line keys with up to 3 SIP accounts, 4 XML programmable context sensitive
Softkeys, 5 navigation/menu keys, 8 dedicated function keys for : PHONEBOOK,
TRANSFER, CONFERENCE, HEADSET, MUTE, SEND/REDIAL,
SPEAKERPHONE, VOLUME.
Voice Codecs
Support for G.729A/B, G.711µ/a-law, G.726, G.722(wide-band), G.723, iLBC, in-
band and out-of-band DTMF (in audio, RFC2833, SIP INFO).
Auxiliary Ports
RJ9 headset jack (allowing EHS with Plantronics headsets).
Telephony Features
Hold, transfer, forward, 5-way conference, call park, call pickup, shared-call-
appearance (SCA) / bridged-line-appearance (BLA), downloadable phonebook
(XML, LDAP, up to 500 items), call waiting, call log (up to 500 records), XML
customization of screen, off-hook auto dial, auto answer, click-to-dial, flexible dial
plan, Hot Desking, personalized music ringtones and music on hold, server
redundancy and fail-over.
HD Audio
Yes, HD handset and speakerphone with support for wideband audio.
Base Stand
Yes, 2 angle positions available. Wall Mount stand sold separately.
QoS
Layer 2 QoS (802.1Q, 802.1P) and Layer 3 (ToS, DiffServ, MPLS) QoS.
Security
User and administrator level passwords, MD5 and MD5-sess based authentication,
256-bit AES encrypted configuration file, SRTP, TLS, 802.1x media access control.
Multi-Language
English, German, Italian, French, Spanish, Portuguese, Russian, Croatian,
Chinese, Korean, Japanese.
Upgrade/Provisioning
Firmware upgrade via TFTP / HTTP / HTTPS, mass provisioning using TR-069 or
AES encrypted XML configuration file.
Power & Green
Energy Efficiency
Universal power adapter included: Input:100-240V, Output: +5V, 1A.
Integrated Power-over-Ethernet (802.3af).
Max power consumption: 5W.
Physical
Dimension: 231mm(W) x 167mm(L) x 86mm(H).
Unit weight: 0.925kg.
Package weight: 1.55kg.
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Temperature and
Humidity
Operation: 0°C to 40°C.
Storage: -10°C to 60°C.
Humidity: 10％ to 90% Non-condensing.
Package Content
GXP1760 phone, handset with cord, base stand, universal power supply, network
cable, Quick Installation Guide, GPL license.
Compliance
FCC: Part 15 (CFR 47) Class B.
CE: EN55022 Class B, EN55024 Class B, EN61000-3-2, EN61000-3-3, EN60950-1.
RCM: AS/ACIF S004, AS/NZS CISPR22/24, AS/NZS 60950.1
GXP1760W Technical Specifications
The following table defines all the technical specifications including the protocols / standards supported,
voice codecs, telephony features, languages and upgrade/provisioning settings for GXP1760W.
Table 3: GXP1760W Technical Specifications
Protocols/Standards
SIP RFC3261, TCP/IP/UDP, RTP/RTCP, HTTP/HTTPS, ARP, ICMP, DNS (A record,
SRV, NAPTR), DHCP, PPPoE, TELNET, TFTP, NTP, STUN, SIMPLE, LLDP, LDAP,
TR-069, 802.1x, TLS, SRTP, IPv6.
Network Interface
Dual switched auto-sensing 10/100 Mbps Ethernet ports with integrated PoE.
WiFi
Yes, integrated dual-band WiFi 802.11 a/b/g/n/ac (2.4Ghz & 5Ghz).
Graphic Display
200x80-pixel (3.3”) backlit LCD display.
Features Keys
6 line keys with up to 3 SIP accounts, 4 XML programmable context sensitive
Softkeys, 5 navigation/menu keys, 8 dedicated function keys for: PHONEBOOK,
TRANSFER, CONFERENCE, HEADSET, MUTE, SEND/REDIAL,
SPEAKERPHONE, VOLUME.
Voice Codecs
Support for G.729A/B, G.711µ/a-law, G.726, G.722 (wide-band), G.723, iLBC,
OPUS, in-band and out-of-band DTMF (in audio, RFC2833, SIP INFO).
Auxiliary Ports
RJ9 headset jack (allowing EHS with Plantronics headsets), USB, and a separate
EHS port reserved for external EHS adapter in the future.
Telephony Features
Hold, transfer, forward, 5-way conference, call park, call pickup, shared-call-
appearance (SCA) / bridged-line-appearance (BLA), downloadable phonebook
(XML, LDAP, up to 2000 items), call waiting, call log (up to 500 records), XML
customization of screen, off-hook auto dial, auto answer, click-to-dial, flexible dial
plan, Hot Desking, personalized music ringtones and music on hold, server
redundancy and fail-over.
HD Audio
Yes, HD handset and speakerphone with support for wideband audio.
Base Stand
Yes, 2 angle positions available. Wall Mount stand sold separately.
QoS
Layer 2 QoS (802.1Q, 802.1p) and Layer 3 (ToS, DiffServ, MPLS) QoS.
Security
User and administrator level passwords, MD5 and MD5-sess based authentication,
256-bit AES encrypted configuration file, SRTP, TLS, 802.1x media access control,
Kensington Security Slot (Kensington Lock) support.
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Multi-Language
English, German, Italian, French, Spanish, Portuguese, Russian, Croatian,
Chinese, Korean, Japanese.
Upgrade/Provisioning
Firmware upgrade via TFTP / HTTP / HTTPS, mass provisioning using TR-069 or
AES encrypted XML configuration file.
Power & Green
Energy Efficiency
Universal power adapter included, Input: 100-240V, Output +5V, 1A.
Integrated Power-over-Ethernet (802.3af).
Max power consumption: 5W.
Physical
Dimension: 231mm(W) x 167mm(L) x 86mm(H).
Unit weight: 0.925kg.
Package weight: 1.55kg.
Temperature and
Humidity
Operation: 0°C to 40°C.
Storage: -10°C to 60°C.
Humidity: 10％ to 90% Non-condensing.
Package Content
GXP1760W phone, handset with cord, base stand, universal power supply, network
cable, Quick Installation Guide, GPL license.
Compliance
FCC: Part 15 (CFR 47) Class B.
CE: EN55022 Class B, EN55024 Class B, EN61000-3-2, EN61000-3-3, EN60950-1.
RCM: AS/ACIF S004, AS/NZS CISPR22/24, AS/NZS 60950.1
GXP1780/GXP1782 Technical Specifications
The following table resumes all the technical specifications including the protocols / standards supported,
voice codecs, telephony features, languages and upgrade/provisioning settings for GXP1780/GXP1782.
Table 4: GXP1780/GXP1782 Technical Specifications
Protocols/Standards
SIP RFC3261, TCP/IP/UDP, RTP/RTCP, HTTP/HTTPS, ARP, ICMP, DNS (A record,
SRV, NAPTR), DHCP, PPPoE, TELNET, TFTP, NTP, STUN, SIMPLE, LLDP, LDAP,
TR-069, 802.1x, TLS, SRTP, IPv6.
Network Interface
Dual switched Ethernet ports with integrated PoE. Auto-sensing 10/100Mbps
(GXP1780), 10/100/1000Mbps (GXP1782).
Graphic Display
200*80 pixel backlit LCD display.
Features Keys
8 line keys with up to 4 SIP accounts, 4 XML programmable context sensitive
Softkeys, 5 navigation/menu keys, 8 dedicated function keys for: PHONEBOOK,
TRANSFER, CONFERENCE, HEADSET, MUTE, SEND/REDIAL,
SPEAKERPHONE, VOLUME.
Voice Codecs
Support for G.729A/B, G.711µ/a-law, G.726, G.722(wide-band), G.723, iLBC, in-
band and out-of-band DTMF (in audio, RFC2833, SIP INFO).
Auxiliary Ports
RJ9 headset jack (allowing EHS with Plantronics headsets).
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