Grandstream GXP-1760W Service Manual

Grandstream Networks, Inc.

GXP1760/GXP1760W GXP1780/GXP1782 Mid-Range IP Phones

User Guide

P a g e | 1

GXP17xx User Guide

Version 1.0.1.79

transmittal of the entire or any part, in any form or by any means, electronic or print, for any purpose without

the express written permission of Grandstream Networks, Inc. is not permitted.

The latest electronic version of this guide is available for download here:

http://www.grandstream.com/support

Grandstream is a registered trademark and Grandstream logo is trademark of Grandstream Networks, Inc.

in the United States, Europe and other countries.

CAUTION

Changes or modifications to this product not expressly approved by Grandstream, or operation of this product in any way other than as detailed by this guide, could void your manufacturer warranty.

WARNING

Please do not use a different power adaptor with devices as it may cause damage to the products and void the manufacturer warranty.

P a g e | 2

GXP17xx User Guide

Version 1.0.1.79

CE Authentication

Hereby, Grandstream Networks, Inc. declares that the radio equipment GXP1760W is in compliance with

Directive 2014/53/EU.

The full text of the EU declaration of conformity is available at the following internet address:

http://www.grandstream.com/support/resources/

P a g e | 3

GXP17xx User Guide

Version 1.0.1.79

GNU GPL INFORMATION

GXP1760/GXP1760W/GXP1780/GXP1782 firmware contains third-party software licensed under the GNU

General Public License (GPL). Grandstream uses software under the specific terms of the GPL. Please

see the GNU General Public License (GPL) for the exact terms and conditions of the license.

Grandstream GNU GPL related source code can be downloaded from Grandstream web site from:

http://www.grandstream.com/support/faq/gnu-general-public-license/gnu-gpl-information-download

P a g e | 4

GXP17xx User Guide

Version 1.0.1.79

Table of Contents

CHANGE LOG ................................................................................................................ 7

Firmware Version 1.0.1.79 ..................................................................................................................... 7

Firmware Version 1.0.1.74 ..................................................................................................................... 7

Firmware Version 1.0.1.64 ..................................................................................................................... 7

Firmware Version 1.0.1.58 ..................................................................................................................... 7

Firmware Version 1.0.1.30 ..................................................................................................................... 7

Firmware Version 1.0.1.28 ..................................................................................................................... 7

Firmware Version 1.0.1.8 ....................................................................................................................... 7

Firmware Version 1.0.0.48 ..................................................................................................................... 7

Firmware Version 1.0.0.38 ..................................................................................................................... 8

Firmware Version 1.0.0.37 ..................................................................................................................... 8

Firmware Version 1.0.0.13 ..................................................................................................................... 8

GUI INTERFACE EXAMPLES ........................................................................................ 9

WELCOME ................................................................................................................... 10

PRODUCT OVERVIEW ................................................................................................ 11

Feature Highlights ................................................................................................................................ 11

GXP1760 Technical Specifications ...................................................................................................... 12

GXP1760W Technical Specifications ................................................................................................... 13

GXP1780/GXP1782 Technical Specifications ..................................................................................... 14

INSTALLATION ............................................................................................................ 16

Equipment Packaging .......................................................................................................................... 16

GXP1760/GXP1760W Package Contents ........................................................................................... 16

GXP1780/GXP1782 Package Contents .............................................................................................. 17

Connecting Your Phone ....................................................................................................................... 17

Connecting the GXP1760W to WiFi .................................................................................................... 18

Using the WebGUI ........................................................................................................................ 18

P a g e | 5

GXP17xx User Guide

Version 1.0.1.79

Using the Keypad Menu ............................................................................................................... 18

GETTING STARTED ..................................................................................................... 20

Idle Screen ........................................................................................................................................... 20

Using the Keypad ................................................................................................................................. 23

Configuration via Keypad ..................................................................................................................... 25

Making Phone Calls ............................................................................................................................. 32

Handset, Speaker and Headset Mode ......................................................................................... 32

Multiple SIP Accounts and Lines .................................................................................................. 32

Establishing Calls ......................................................................................................................... 32

Making Calls Using IP Addresses ................................................................................................. 34

Answering Phone Calls ........................................................................................................................ 36

Receiving Calls ............................................................................................................................. 36

Forward a Call (during ringing state) ............................................................................................ 36

Do Not Disturb .............................................................................................................................. 37

During a Phone Call ............................................................................................................................. 37

Call Waiting/Call Hold ................................................................................................................... 37

Mute .............................................................................................................................................. 37

Call Transfer ................................................................................................................................. 37

Transfer Softkey ............................................................................................................................ 38

5-Way Conferencing ..................................................................................................................... 38

Target Softkey to Select Lines During Transfer / Conference Calls ............................................. 40

Voice Messages (Message Waiting Indicator) ............................................................................. 40

Shared Call Appearance (SCA) .................................................................................................... 40

Call Features ........................................................................................................................................ 41

Changing Default Password on First Boot ........................................................................................... 42

CONNECTING TO DEVICES........................................................................................ 44

EHS Headset ....................................................................................................................................... 44

RESTORE FACTORY DEFAULT SETTINGS ............................................................... 45

EXPERIENCING THE GXP1760/GXP1760W/GXP1780/GXP1782 .............................. 46

P a g e | 6

GXP17xx User Guide

Version 1.0.1.79

Table of Tables

Table 1: GXP1760/GXP1760W/GXP1780/GXP1780 Features at a Glance ............................................... 11

Table 2: GXP1760 Technical Specifications ................................................................................................ 12

Table 3: GXP1760W Technical Specifications ............................................................................................ 13

Table 4: GXP1780/GXP1782 Technical Specifications ............................................................................... 14

Table 5: GXP1760/GXP1760W/GXP1780/GXP1782 Equipment Packaging ............................................. 16

Table 6: LCD Display Definitions ................................................................................................................. 20

Table 7: GXP17xx Keypad Buttons ............................................................................................................. 24

Table 8: Configuration Menu ....................................................................................................................... 25

Table 9: Call Features ................................................................................................................................. 41

Table of Figures

Figure 1: GXP1760/GXP1760W Package Contents ................................................................................... 16

Figure 2: GXP1780/GXP1782 Package Contents ...................................................................................... 17

Figure 3: WiFi Signal Icon on the GXP1760W LCD Screen ....................................................................... 18

Figure 4: WiFi Signal Icon on the GXP1760W LCD Screen ....................................................................... 19

Figure 5: GXP17xx Idle Screen (GXP1760W) ............................................................................................ 20

Figure 6: GXP1760/GXP1760W Keyboard ................................................................................................. 23

Figure 7: GXP1780/GXP1782 Keyboard .................................................................................................... 23

Figure 8 : Keypad MENU Configuration ...................................................................................................... 31

Figure 9: Incoming Call – FwdCall Softkey ................................................................................................. 36

Figure 10: FwdCall – Number field / BLF Destination ................................................................................. 36

Figure 11 : Change Password on first boot ................................................................................................. 43

P a g e | 7

GXP17xx User Guide

Version 1.0.1.79

CHANGE LOG

This section documents significant changes from previous versions of user guide for

GXP1760/GXP1760W/GXP1780/GXP1782. Only major new features or major document updates are listed

here. Minor updates for corrections or editing are not documented here.

Firmware Version 1.0.1.79

• Added Support to BLF key as forward destination during ringing state. [Forward a Call (during ringing state)]

Firmware Version 1.0.1.74

• Added option to auto redial when called number is busy. [Automatic Redial]

• Added Support more characters for password input from LCD: “<,>,?, {, }, [, ], ^” using key “1”.

Firmware Version 1.0.1.64

• Added support for 3CX Auto Provision. [3CX Auto Provision]

• Added HTTP/HTTPS Username/Password fields for firmware and provisioning paths in LCD menu.

[HTTP/HTTPS Server]

• Added option in LCD menu to test Wifi Signal Strength for GXP1760W. [WiFi Signal Strength]

Firmware Version 1.0.1.58

• Added Test Password Strength. [Test Password Strength]

• Added support for Password change upon initial login. [Change Password on first boot]

• Added Authentication section in LCD menu. [Authentication]

Firmware Version 1.0.1.30

• Added Static/Dynamic auto-attended transfer support. [Transfer Softkey]

• This is the initial version for GXP1760W.

Firmware Version 1.0.1.28

• Added Static/Dynamic auto-attended transfer support. [Transfer Softkey]

Firmware Version 1.0.1.8

• Added “New Call” softkey for account mode. [New Call]

• Added “Target” softkey under account mode for transfer and conference in call screen. [Target Softkey

to Select Lines During Transfer / Conference Calls]

Firmware Version 1.0.0.48

• No major changes.

P a g e | 8

GXP17xx User Guide

Version 1.0.1.79

Firmware Version 1.0.0.38

• No major changes.

Firmware Version 1.0.0.37

• No major changes.

Firmware Version 1.0.0.13

• This is the initial version for GXP1760/GXP1760W/GXP1780/GXP1782.

P a g e | 9

GXP17xx User Guide

Version 1.0.1.79

GUI INTERFACE EXAMPLES

http://www.grandstream.com/sites/default/files/Resources/gxp17xx_web_gui.zip

1. Screenshot of Login Page.

2. Screenshots of Status Pages.

3. Screenshots of Accounts Pages.

4. Screenshots of Settings Pages.

5. Screenshots of Network Pages.

6. Screenshots of Maintenance Pages.

7. Screenshots of Phonebook Pages.

P a g e | 10

GXP17xx User Guide

Version 1.0.1.79

WELCOME

Thank you for purchasing Grandstream GXP1760/GXP1760W/GXP1780/GXP1782 mid-range IP phones.

The GXP1760 is a mid-range IP phone with a new sleek design and moderate call-volume features. It comes equipped with 6 lines, 3 SIP accounts, 6 dual-color line keys and 4 XML programmable context sensitive soft keys on a 200 x 80pixel (3.3”) back-lit LCD display screen. For added personalization the GXP1760 features personalized ring tone/ring back tone music and integration with advanced web and enterprise applications as well as local weather services. It’s also one of the first Grandstream phones to come equipped with a Kensington Security Slot - one of the most popular anti-theft solutions on the market. The GXP1760 supports the fastest possible connection speeds with dual auto-sensing 10/100Mbps network ports as well as automated provisioning features with media access control. This mid-range IP phone delivers outstanding performance and design to users worldwide at a budget-friendly price point.

The GXP1760W is a mid-range IP phone with integrated dual-band WiFi, a sleek design and moderate call-

volume features. It comes equipped with 6 lines, 3 SIP accounts, 6 dual-color line keys and 4 XML

programmable context sensitive soft keys on a 200 x 80 pixel (3.3”) back-lit LCD display screen. For added

personalization the GXP1760W features personalized ring tone/ring back tone music and integration with

advanced web and enterprise applications as well as local weather services. The GXP1760W features dual

auto-sensing 10/100Mbps network ports and offers automated provisioning features with media access

control. This mid-range IP phone delivers outstanding performance and design to users worldwide at a

budget-friendly price point.

The GXP1780/1782 is a powerful mid-range IP phone with advanced telephony features. This mid-range

IP phone comes equipped with 8 lines, 4 SIP accounts, 8 dual-color line keys and 4 XML programmable

context sensitive soft keys on a 200 x 80 pixel (3.3”) back-lit LCD display screen. For added personalization

the GXP1780/1782 features personalized ring tone/ring back tone music and integration with advanced

web and enterprise applications as well as local weather services. It’s also one of the first Grandstream

phones to come equipped with a Kensington Security Slot— one of the most popular anti-theft solutions on

the market. The GXP1780/1782 supports the fastest possible connection speeds with dual auto-sensing

Gigabit network ports (on GXP1782 only) as well as automated provisioning features with media access

control. The GXP1780/1782 is the perfect fit for users looking for a featured-pack IP phone that delivers

high performance and design at an affordable price point.

P a g e | 11

GXP17xx User Guide

Version 1.0.1.79

PRODUCT OVERVIEW

Feature Highlights

The following table contains the major features of the GXP1760/GXP1760W/GXP1780/GXP1782:

Table 1: GXP1760/GXP1760W/GXP1780/GXP1780 Features at a Glance

GXP1760

GXP1760W

 6 lines  200*80-pixel backlit LCD display  4 XML programmable Softkeys  8 Dedicated function Keys  5-way conference  Wi-Fi support (GXP1760W only)

GXP1780 GXP1782

 8 lines  200*80-pixel backlit LCD display  4 XML programmable Softkeys  8 Dedicated function Keys  5-way conference

P a g e | 12

GXP17xx User Guide

Version 1.0.1.79

GXP1760 Technical Specifications

The following table resumes all the technical specifications including the protocols / standards supported,

voice codecs, telephony features, languages and upgrade/provisioning settings for GXP1760.

Table 2: GXP1760 Technical Specifications

Protocols/Standards

SIP RFC3261, TCP/IP/UDP, RTP/RTCP, HTTP/HTTPS, ARP, ICMP, DNS (A record,

SRV, NAPTR), DHCP, PPPoE, TELNET, TFTP, NTP, STUN, SIMPLE, LLDP, LDAP,

TR-069, 802.1x, TLS, SRTP, IPv6.

Network Interface

Dual switched auto-sensing 10/100 Mbps Ethernet ports with integrated PoE.

Graphic Display

200*80 pixel backlit LCD display.

Features Keys

6 line keys with up to 3 SIP accounts, 4 XML programmable context sensitive

Softkeys, 5 navigation/menu keys, 8 dedicated function keys for : PHONEBOOK,

TRANSFER, CONFERENCE, HEADSET, MUTE, SEND/REDIAL,

SPEAKERPHONE, VOLUME.

Voice Codecs

Support for G.729A/B, G.711µ/a-law, G.726, G.722(wide-band), G.723, iLBC, in-

band and out-of-band DTMF (in audio, RFC2833, SIP INFO).

Auxiliary Ports

RJ9 headset jack (allowing EHS with Plantronics headsets).

Telephony Features

Hold, transfer, forward, 5-way conference, call park, call pickup, shared-call-

appearance (SCA) / bridged-line-appearance (BLA), downloadable phonebook

(XML, LDAP, up to 500 items), call waiting, call log (up to 500 records), XML

customization of screen, off-hook auto dial, auto answer, click-to-dial, flexible dial

plan, Hot Desking, personalized music ringtones and music on hold, server

redundancy and fail-over.

HD Audio

Yes, HD handset and speakerphone with support for wideband audio.

Base Stand

Yes, 2 angle positions available. Wall Mount stand sold separately.

QoS

Layer 2 QoS (802.1Q, 802.1P) and Layer 3 (ToS, DiffServ, MPLS) QoS.

Security

User and administrator level passwords, MD5 and MD5-sess based authentication,

256-bit AES encrypted configuration file, SRTP, TLS, 802.1x media access control.

Multi-Language

English, German, Italian, French, Spanish, Portuguese, Russian, Croatian,

Chinese, Korean, Japanese.

Upgrade/Provisioning

Firmware upgrade via TFTP / HTTP / HTTPS, mass provisioning using TR-069 or

AES encrypted XML configuration file.

Power & Green Energy Efficiency

Universal power adapter included: Input:100-240V, Output: +5V, 1A. Integrated Power-over-Ethernet (802.3af). Max power consumption: 5W.

Physical

Dimension: 231mm(W) x 167mm(L) x 86mm(H). Unit weight: 0.925kg. Package weight: 1.55kg.

P a g e | 13

GXP17xx User Guide

Version 1.0.1.79

Temperature and Humidity

Operation: 0°C to 40°C. Storage: -10°C to 60°C. Humidity: 10％ to 90% Non-condensing.

Package Content

GXP1760 phone, handset with cord, base stand, universal power supply, network

cable, Quick Installation Guide, GPL license.

Compliance

FCC: Part 15 (CFR 47) Class B. CE: EN55022 Class B, EN55024 Class B, EN61000-3-2, EN61000-3-3, EN60950-1.

RCM: AS/ACIF S004, AS/NZS CISPR22/24, AS/NZS 60950.1

GXP1760W Technical Specifications

The following table defines all the technical specifications including the protocols / standards supported,

voice codecs, telephony features, languages and upgrade/provisioning settings for GXP1760W.

Table 3: GXP1760W Technical Specifications

Protocols/Standards

SIP RFC3261, TCP/IP/UDP, RTP/RTCP, HTTP/HTTPS, ARP, ICMP, DNS (A record,

SRV, NAPTR), DHCP, PPPoE, TELNET, TFTP, NTP, STUN, SIMPLE, LLDP, LDAP,

TR-069, 802.1x, TLS, SRTP, IPv6.

Network Interface

Dual switched auto-sensing 10/100 Mbps Ethernet ports with integrated PoE.

WiFi

Yes, integrated dual-band WiFi 802.11 a/b/g/n/ac (2.4Ghz & 5Ghz).

Graphic Display

200x80-pixel (3.3”) backlit LCD display.

Features Keys

6 line keys with up to 3 SIP accounts, 4 XML programmable context sensitive

Softkeys, 5 navigation/menu keys, 8 dedicated function keys for: PHONEBOOK,

TRANSFER, CONFERENCE, HEADSET, MUTE, SEND/REDIAL,

SPEAKERPHONE, VOLUME.

Voice Codecs

Support for G.729A/B, G.711µ/a-law, G.726, G.722 (wide-band), G.723, iLBC,

OPUS, in-band and out-of-band DTMF (in audio, RFC2833, SIP INFO).

Auxiliary Ports

RJ9 headset jack (allowing EHS with Plantronics headsets), USB, and a separate

EHS port reserved for external EHS adapter in the future.

Telephony Features

Hold, transfer, forward, 5-way conference, call park, call pickup, shared-call-

appearance (SCA) / bridged-line-appearance (BLA), downloadable phonebook

(XML, LDAP, up to 2000 items), call waiting, call log (up to 500 records), XML

customization of screen, off-hook auto dial, auto answer, click-to-dial, flexible dial

plan, Hot Desking, personalized music ringtones and music on hold, server

redundancy and fail-over.

HD Audio

Yes, HD handset and speakerphone with support for wideband audio.

Base Stand

Yes, 2 angle positions available. Wall Mount stand sold separately.

QoS

Layer 2 QoS (802.1Q, 802.1p) and Layer 3 (ToS, DiffServ, MPLS) QoS.

Security

User and administrator level passwords, MD5 and MD5-sess based authentication,

256-bit AES encrypted configuration file, SRTP, TLS, 802.1x media access control,

Kensington Security Slot (Kensington Lock) support.

P a g e | 14

GXP17xx User Guide

Version 1.0.1.79

Multi-Language

English, German, Italian, French, Spanish, Portuguese, Russian, Croatian,

Chinese, Korean, Japanese.

Upgrade/Provisioning

Firmware upgrade via TFTP / HTTP / HTTPS, mass provisioning using TR-069 or

AES encrypted XML configuration file.

Power & Green Energy Efficiency

Universal power adapter included, Input: 100-240V, Output +5V, 1A. Integrated Power-over-Ethernet (802.3af). Max power consumption: 5W.

Physical

Dimension: 231mm(W) x 167mm(L) x 86mm(H). Unit weight: 0.925kg. Package weight: 1.55kg.

Temperature and Humidity

Operation: 0°C to 40°C. Storage: -10°C to 60°C. Humidity: 10％ to 90% Non-condensing.

Package Content

GXP1760W phone, handset with cord, base stand, universal power supply, network

cable, Quick Installation Guide, GPL license.

Compliance

FCC: Part 15 (CFR 47) Class B. CE: EN55022 Class B, EN55024 Class B, EN61000-3-2, EN61000-3-3, EN60950-1.

RCM: AS/ACIF S004, AS/NZS CISPR22/24, AS/NZS 60950.1

GXP1780/GXP1782 Technical Specifications

The following table resumes all the technical specifications including the protocols / standards supported,

voice codecs, telephony features, languages and upgrade/provisioning settings for GXP1780/GXP1782.

Table 4: GXP1780/GXP1782 Technical Specifications

Protocols/Standards

SIP RFC3261, TCP/IP/UDP, RTP/RTCP, HTTP/HTTPS, ARP, ICMP, DNS (A record,

SRV, NAPTR), DHCP, PPPoE, TELNET, TFTP, NTP, STUN, SIMPLE, LLDP, LDAP,

TR-069, 802.1x, TLS, SRTP, IPv6.

Network Interface

Dual switched Ethernet ports with integrated PoE. Auto-sensing 10/100Mbps

(GXP1780), 10/100/1000Mbps (GXP1782).

Graphic Display

200*80 pixel backlit LCD display.

Features Keys

8 line keys with up to 4 SIP accounts, 4 XML programmable context sensitive

Softkeys, 5 navigation/menu keys, 8 dedicated function keys for: PHONEBOOK,

TRANSFER, CONFERENCE, HEADSET, MUTE, SEND/REDIAL,

SPEAKERPHONE, VOLUME.

Voice Codecs

Support for G.729A/B, G.711µ/a-law, G.726, G.722(wide-band), G.723, iLBC, in-

band and out-of-band DTMF (in audio, RFC2833, SIP INFO).

Auxiliary Ports

RJ9 headset jack (allowing EHS with Plantronics headsets).

+ 32 hidden pages