Grandstream GXP1610 User Manual

Grandstream Networks, Inc.

GXP1610/GXP1620/GXP1625/GXP1628
IP Small Business IP Phone
User Guide

GXP1610/GXP1620/GXP1625/GXP1628 User Guide

GXP1610/GXP1620/GXP1625/GXP1628 User Guide

Index

DOCUMENT PURPOSE .............................................................................. 5

GNU GPL INFORMATION ........................................................................... 6

WELCOME .................................................................................................. 7

PRODUCT OVERVIEW ............................................................................... 9

FEATURE HIGHTLIGHTS ..................................................................................................................... 9

GXP1610/GXP1620/GXP1625/GXP1628 TECHNICAL SPECIFICATIONS ......................................... 9

INSTALLATION .......................................................................................... 13

EQUIPMENT PACKAGING ................................................................................................................. 13

CONNECTING YOUR PHONE ............................................................................................................ 13

STAND INSTALLATION……………………………………………………………………………………… 14
WALL MOUNT INSTALLATION…………………………………………………………………………….. 15

SAFETY COMPLIANCES .................................................................................................................... 16

WARRANTY ......................................................................................................................................... 16

GETTING TO KNOW GXP1610/GXP1620/GXP1625/GXP1628 ............... 17

IDLE SCREEN ..................................................................................................................................... 17

USING THE KEYPAD .......................................................................................................................... 19

MAKING PHONE CALLS..................................................................................................................... 21

HANDSET, SPEAKER AND HEADSET MODE ........................................................................... 21

SIP ACCOUNTS AND LINES ....................................................................................................... 21

COMPLETING CALLS ................................................................................................................. 22

MAKING CALLS USING IP ADDRESSES ................................................................................... 24

ANSWERING PHONE CALLS ............................................................................................................ 25

RECEIVING CALLS...................................................................................................................... 25

DO NOT DISTURB ....................................................................................................................... 25

DURING A PHONE CALL .................................................................................................................... 26

CALL RECORDING ...................................................................................................................... 26

CALL WAITING/CALL HOLD ....................................................................................................... 26

MUTE ............................................................................................................................................ 26

CALL TRANSFER ........................................................................................................................ 26

3-WAY CONFERENCING ............................................................................................................ 28

VOICE MESSAGES (MESSAGE WAITING INDICATOR) ........................................................... 29

GXP1610/GXP1620/GXP1625/GXP1628 User Guide Page 1 of 35

VOICEMAIL .................................................................................................................................. 30

SHARED CALL APPEARANCE (SCA) ........................................................................................ 30

CALL FEATURES ................................................................................................................................ 31

CONNECTING TO DEVICES .................................................................... 33

EHS HEADSET .................................................................................................................................... 33

RESTORE FACTORY DEFAULT SETTINGS ............................................ 35

EXPERIENCING THE GXP1610/GXP1620/GXP1625/GXP1628.............. 37

GXP1610/GXP1620/GXP1625/GXP1628 User Guide Page 2 of 35

Table of Tables

GXP1610/GXP1620/GXP1625/GXP1628 User Guide

Table 1: GXP1610 Technical Specifications .................................................................................................. 9

Table 2: GXP1620/GXP1625 Technical Specifications ............................................................................... 10

Table 3: GXP1628 Technical Specifications ................................................................................................ 11

Table 4: GXP1610/GXP1620/GXP1625/GXP1628 Equipment Packaging ................................................. 13

Table 5: GXP1610/GXP1620/GXP1625/GXP1628 Connectors ................................................................. 13

Table 6: LCD DISPLAY DEFINITIONS ........................................................................................................ 17

Table 7: GXP1610/GXP1620/GXP1625/GXP1628 LCD Icons ................................................................... 18

Table 8: GXP1610/GXP1620/GXP1625/GXP1628 Front View Definitions ................................................. 20

Table 9: GXP1610/GXP1620/GXP1625/GXP1628 Call Features .............................................................. 31

GXP1610/GXP1620/GXP1625/GXP1628 User Guide Page 3 of 35

Table of Figures

GXP1610/GXP1620/GXP1625/GXP1628 User Guide

Figure 1: GXP16xx Back View (Use GXP162x as example) ...................................................................... 13

Figure 2: GXP16xx Stand Installation ......................................................................................................... 13

Figure 3: GXP16xx Wall Mount Installation................................................................................................. 13

Figure 4: GXP16XX Idle Screen ................................................................................................................. 17

Figure 5: GXP16xx Front View (Use GXP162x as example) ...................................................................... 19

GXP1610/GXP1620/GXP1625/GXP1628 User Guide Page 4 of 35

DOCUMENT PURPOSE

This User Guide describes the basic concept and tasks necessary to use and configure your

GXP1610/GXP1620/GXP1625/GXP1628. This document covers the topics of phone installation, making

basic calls and using basic call features.

To learn the advanced features and configurations, please visit http://www.grandstream.com/support to

download the latest "GXP1610/GXP1620/GXP1625/GXP1628 Administration Guide".

GXP1610/GXP1620/GXP1625/GXP1628 User Guide Page 5 of 35

GNU GPL INFORMATION

GXP1610/GXP1620/GXP1625/GXP1628 firmware contains third-party software licensed under the GNU

General Public License (GPL). Grandstream uses software under the specific terms of the GPL. Please

see the GNU General Public License (GPL) for the exact terms and conditions of the license.

Grandstream GNU GPL related source code can be downloaded from Grandstream Web site from:

http://www.grandstream.com/support/faq/gnu_gpl.

GXP1610/GXP1620/GXP1625/GXP1628 User Guide Page 6 of 35

WELCOME

Thank you for purchasing Grandstream Small Business IP phone GXP1610/GXP1620/GXP1625

/GXP1628. It is a next generation small-to-medium business IP phone: the GXP1620/GXP1625/GXP1628
features 2 lines with 2 SIP accounts, superior HD wideband audio, 132 x 48 backlit graphical LCD; the

GXP1610 supports 2 lines with 1 SIP account, 132 x 48 graphical LCD. The GXP1610/GXP1620/

GXP1625/GXP1628 delivers rich features of 3 XML programmable context-sensitive soft keys, 8 BLF keys

(GXP1628 only), dual network ports with PoE (GXP1625/GXP1628 only), EHS (Electronic Hook-Switch)

with Plantronics headsets, and 3-way conference, superb full-duplex hands-free speakerphone with

advanced acoustic echo cancellation, advanced security protection for privacy, and compatible with

Grandstream UCM Features. It is a perfect choice for small-to-medium businesses looking for a high quality,

feature rich IP phone with affordable cost.

GXP1610/GXP1620/GXP1625/GXP1628 User Guide Page 7 of 35

Caution:

Changes or modifications to this product not expressly approved by Grandstream, or operation of this
product in any way other than as detailed by this User Manual, could void your manufacturer warranty.

Warning:
Please do not use a different power adaptor with the GXP1610/GXP1620/GXP1625/GXP1628 as it may

cause damage to the products and void the manufacturer warranty.

This document is subject to change without notice. The latest electronic version of this user manual is
available for download here:

http://www.grandstream.com/support

Reproduction or transmittal of the entire or any part, in any form or by any means, electronic or print, for
any purpose without the express written permission of Grandstream Networks, Inc. is not permitted.

FCC Caution:

Any Changes or modifications not expressly approved by the party responsible for compliance could void
the user's authority to operate the equipment.
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1)
This device may not cause harmful interference, and (2) this device must accept any interference received,
including interference that may cause undesired operation.

Note: This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against
harmful interference in a residential installation. This equipment generates, uses and can radiate radio
frequency energy and, if not installed and used in accordance with the instructions, may cause harmful
interference to radio communications. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to radio or television reception,
which can be determined by turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:

- Reorient or relocate the receiving antenna.

- Increase the separation between the equipment and receiver.

- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

- Consult the dealer or an experienced radio/TV technician for help.

GXP1610/GXP1620/GXP1625/GXP1628 User Guide Page 8 of 35

PRODUCT OVERVIEW

Protocols/Standards

SIP RFC3261, TCP/IP/UDP, RTP/RTCP, HTTP/HTTPS, ARP/RARP, ICMP,
DNS (A record, SRV, NAPTR), DHCP, PPPoE, SSH, TFTP, NTP, STUN,

SIMPLE, LLDP-MED, LDAP, TR-069, 802.1x, TLS, SRTP

Network Interfaces

Dual switched auto-sensing 10/ 100 Mbps Ethernet ports

Graphic Display

132*48 LCD display

Feature Keys

2 line keys with dual-color LED and 1 SIP account. 3 XML programmable
context sensitive soft keys. 5 (navigation, menu) keys. 13 dedicated
function keys for PAGE/INTERCOM, PHONEBOOK, MESSAGE, HOME,
HOLD, RECORD, MUTE, HEADSET, TRANSFER, CONFERENCE, SEND

and REDIAL, SPEAKERPHONE, VOLUME

Voice Codecs

Support for G.711µ/a, G.722 (wide-band), G.723 (pending), G.726-32,

G.729 A/B, in-band and out-of-band DTMF (In audio, RFC2833, SIP INFO)

Telephony Features

Hold, transfer, forward (unconditional/no-answer/busy), 3-way conference,
call park/pickup, downloadable phone book (XML, LDAP, up to 500 items),
call waiting, call history (up to 200 records), off-hook auto dial, auto answer,

FEATURE HIGHTLIGHTS

 132*48 pixel backlit graphical LCD display(GXP1610 doesn’t support backlit)
 2 dual-color line keys, 3 XML programmable context-sensitive soft keys, 8 BLF keys (GXP1628

only), 3-way conference, multi-language support

 HD wideband audio (GXP1620/GXP1625/GXP1628 only), superb full-duplex hands-free

speakerphone with advanced acoustic echo cancellation and excellent double-talk performance

 Large phonebook (up to 500 contacts) and call history (up to 200 records)
 Automated personal information service (e.g., local weather, etc.), personalized music ring

tone/ring back tone, flexible customizable screen content & format using XML, and advanced Web

and enterprise applications, local weather service

 Dual switched 10/100 Mbps ports on GXP1610/GXP1620/GXP1625, dual switched auto-sensing

10/100/1000 Mbps Ethernet ports on GXP1628, integrated PoE on GXP1625/GXP1628

 Automated provisioning using TR-069 or encrypted XML configuration file, SRTP and TLS for

advanced security protection, 802.1x for media access control

 Perfectly compatible with Grandstream UCM Features
 Innovative UI design(easy and useable multi-language support )
 Use with Grandstream’s UCM61xx series IP PBX appliance for Zero-Config provisioning, 1-touch

call recording and more

GXP1610/GXP1620/GXP1625/GXP1628 TECHNICAL SPECIFICATIONS

Table 1: GXP1610 Technical Specifications

GXP1610/GXP1620/GXP1625/GXP1628 User Guide Page 9 of 35

click-to-dial, flexible dial plan, hot desking, personalized music ringtones,

server redundancy & fail-over

Headset Jack

RJ9 headset jack (allowing EHS with Plantronics headsets)

Base Stand

Yes, allow 2 angle positions available, Wall Mountable

QoS

Layer 2 QoS (802.1Q, 802.1P) and Layer 3 (ToS, DiffServ, MPLS) QoS

Security

User and administrator level access control, MD5 and MD5-sess based
authentication, 256-bit AES encrypted configuration file, TLS, SRTP,

HTTPS, 802.1x media access control

Multi-language

English, German, Italian, French, Spanish, Portuguese, Russian, Croatian,

simplified and traditional Chinese, Korean, Japanese, and more

Upgrade/Provisioning

Firmware upgrade via TFTP / HTTP / HTTPS, mass provisioning using TR-

069 or AES encrypted XML configuration file

Power & Green Energy

Efficiency

Universal Power Supply Input 100-240VAC 50-60Hz; Output +5VDC, 600mA

Temperature and

Humidity

Operation: 0°C to 40°C
Storage: -10°C to 60°C

Humidity: 10％ to 90% Non-condensing

Physical

Dimension: 209mm（L）x 184.5mm（W）x 76.2mm（H） (with handset)
Unit Weight: 0.74kg Package Weight: 1.1kg

Package Content

GXP1610 phone, handset with cord, base stand, universal power supply,

network cable, Quick Installation Guide, brochure, GPL license

Compliance

FCC: Part 15 (CFR 47) Class B

CE : EN55022 Class B, EN55024, EN61000-3-2, EN61000-3-3, EN60950-

1

RCM: AS/ACIF S004; AS/NZS CISPR22/24; AS/NZS 60950; AS/NZS

60950.1

Protocols/Standards

SIP RFC3261, TCP/IP/UDP, RTP/RTCP, HTTP/HTTPS, ARP/RARP, ICMP,
DNS (A record, SRV, NAPTR), DHCP, PPPoE, SSH, TFTP, NTP, STUN,

SIMPLE, LLDP-MED, LDAP, TR-069, 802.1x, TLS, SRTP

Network Interfaces

Dual switched 10/ 100 Mbps ports, integrated PoE (GXP1625 only)

Graphical Display

132*48 pixel backlit graphical LCD display

Feature Keys

2 line keys with dual-color LED and 2 SIP account. 3 XML programmable
context sensitive soft keys. 5 (navigation, menu) keys. 13 dedicated
function keys for MUTE, HEADSET, TRANSFER, CONFERENCE, SEND
and REDIAL, SPEAKERPHONE, VOLUME, PHONEBOOK, MESSAGE,

HOLD, PAGE/INTERCOM, RECORD, HOME

Voice Codecs

Support for G.711µ/a, G.722 (wide-band), G.723 (pending), G.726-32,

G.729 A/B, in-band and out-of-band DTMF (In audio, RFC2833, SIP INFO)

Telephony Features

Hold, transfer, forward (unconditional/no-answer/busy), call park/pickup, 3­way conference, shared-call-appearance (SCA) / bridged-line-appearance
(BLA), downloadable phone book (XML, LDAP, up to 500 items), call
waiting, call history (up to 200 records), off-hook auto dial, auto answer,
click-to-dial, flexible dial plan, hot desking, personalized music ringtones,

server redundancy & fail-over.

Headset Jack

RJ9 headset jack (allowing EHS with Plantronics headsets)

HD Audio

Yes, HD handset and speakerphone with support for wideband audio

Base Stand

Yes, 2 angle positions available, Wall Mountable

QoS

Layer 2 QoS (802.1Q, 802.1P) and Layer 3 (ToS, DiffServ, MPLS) QoS

Table 2: GXP1620/GXP1625 Technical Specifications

GXP1610/GXP1620/GXP1625/GXP1628 User Guide Page 10 of 35

Security

User and administrator level access control, MD5 and MD5-sess based
authentication, 256-bit AES encrypted configuration file, TLS, SRTP,

HTTPS, 802.1x media access control

Multi-language

English, German, Italian, French, Spanish, Portuguese, Russian, Croatian,

simplified and traditional Chinese, Korean, Japanese, and more

Upgrade/Provisioning

Firmware upgrade via TFTP / HTTP / HTTPS, mass provisioning using TR-

069 or AES encrypted XML configuration file

Power & Green Energy

Efficiency

Universal Power Supply Input 100-240VAC 50-60Hz; Output +5VDC, 600mA

PoE IEEE802.3 af Class 2, 3.84W-6.49W(GXP1625 only)

Temperature and

Humidity

Operation: 0°C to 40°C
Storage: -10°C to 60°C

Humidity: 10％ to 90% Non-condensing

Physical

Dimension: 209mm（L）x 184.5mm（W）x 76.2mm（H） (with handset)
Unit Weight: 0.73kg Package Weight: 1.1kg

Package Content

GXP1620/GXP1625 phone, handset with cord, base stand, universal
power supply, network cable, Quick Installation Guide, brochure, GPL

license

Compliance

FCC: Part 15 (CFR 47) Class B

CE : EN55022 Class B, EN55024, EN61000-3-2, EN61000-3-3, EN60950-

1

RCM: AS/ACIF S004; AS/NZS CISPR22/24; AS/NZS 60950; AS/NZS

60950.1

Protocols/Standards

SIP RFC3261, TCP/IP/UDP, RTP/RTCP, HTTP/HTTPS, ARP/RARP, ICMP,
DNS (A record, SRV, NAPTR), DHCP, PPPoE, SSH, TFTP, NTP, STUN,

SIMPLE, LLDP-MED, LDAP, TR-069, 802.1x, TLS, SRTP

Network Interfaces

Dual switched auto-sensing 10/100/1000 Mbps Ethernet ports, integrated

PoE

Graphical Display

132 x 48 backlit graphical LCD display

Feature Keys

2 line keys with dual-color LED and 2 SIP account. 3 XML programmable
context sensitive soft keys. 5 (navigation, menu) keys. 8 BLF keys. 13
dedicated function keys for PAGE/INTERCOM, PHONEBOOK,
MESSAGE, HOME, HOLD, RECORD, MUTE, HEADSET, TRANSFER,

CONFERENCE, SEND and REDIAL, SPEAKERPHONE, VOLUME

Voice Codecs

Support for G.711µ/a, G.722 (wide-band), G.723 (pending), G.726-32,

G.729 A/B, in-band and out-of-band DTMF (In audio, RFC2833, SIP INFO)

Telephony Features

Hold, transfer, forward (unconditional/no-answer/busy), call park/pickup, 3­way conference, shared-call-appearance (SCA) / bridged-line-appearance
(BLA), downloadable phone book (XML, LDAP, up to 500 items), call
waiting, call history (up to 200 records), off-hook auto dial, auto answer,
click-to-dial, flexible dial plan, hot desking, personalized music ringtones,

server redundancy & fail-over.

Headset Jack

RJ9 headset jack (allowing EHS with Plantronics headsets)

HD Audio

Yes, HD handset and speakerphone with support for wideband audio

Base Stand

Yes, 2 angle positions available, Wall Mountable

QoS

Layer 2 QoS (802.1Q, 802.1P) and Layer 3 (ToS, DiffServ, MPLS) QoS

Security

User and administrator level access control, MD5 and MD5-sess based

Table 3: GXP1628 Technical Specifications

GXP1610/GXP1620/GXP1625/GXP1628 User Guide Page 11 of 35