GoDEX GE300 Service Manual

4 (1)

GE300/GE330 THERMAL LABEL PRINTER USER MANUAL

User Manual : GE300 series

Version

: Rev 1.1

Issue Date

: 2019.01.30

P/N

: 920-017511-00

GE300/GE330 USER MANUAL

CONTENTS

1

Thermal Label Printer

001

1.1

Box Content

001

1.2

Getting To Know Your Printer

002

2

Printer Setup

004

2.1

Open The Printer Cover

004

2.2

Open The Printing Mechanism

004

2.3

Loading The Ribbon

005

2.4

Loading The Label Roll

009

2.5

Installing The Label Supply Hub

012

2.6

Connecting The Printer To The Host Computer

013

2.7

Installing The Driver

015

3

Operation Panel

018

3.1

LED Operation Panel

018

3.2

Error Alerts

019

3.3

Label Calibration and Self Test Page

020

4

NetSetting For Ethernet

021

4.1

Installing The NetSetting Software

021

4.2

The Interface of NetSetting

022

5

Maintenance and Adjustment

029

5.1

Cleaning The Print Head

029

5.2

Troubleshooting

030

Appendix

Product Specifications

Interface

Contents

GE300/GE330 USER MANUAL

FCC COMPLIANCE STATEMENT FOR AMERICAN USERS

This equipment has been tested and found to comply with the limits for a CLASS A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at own expense.

EMS AND EMI COMPLIANCE STATEMENT FOR EUROPEAN USERS

This equipment has been tested and passed with the requirements relating to electromagnetic compatibility based on the standards EN 55022:1998+A1:2000+A2:2003, CISPR 22,

Class A EN 55024: 1998+A1: 2001+A2: 2003, IEC 61000-4 Series EN 61000-3-2/2000&EN 61000-3-3/1995. The equipment also tested and passed in accordance with the European Standard EN55022 for the both Radiated and Conducted emissions limits.

GE300 SERIES

TO WHICH THIS DECLARATION RELATES

IS IN CONFORMITY WITH THE FOLLOWING STANDARDS

EN55022: 1998, CLSPR 22, Class A/EN55024: 1998/IEC 61000-4 Serial/EN61000-3-2: 2000/EN 6100-3-3: 1995/CFR 47, Part 15/CISPR 22 3rd Edition: 1997, Class A/ANSI C63.4: 2001/CNS 13438/IEC60950-1: 2005 (EN 60950-1: 2006+A11: 2009)/ GB4943: 2001/ GB9254: 1998/GB17625.1: 2003/EN60950-1: 2001

Caution: Equipment is intended for installation in Restricted Access Location. Only instructed persons and skilled persons should be allowed to install, replace, or service this equipment.

Hot parts!

Burned fingers when handing the parts

Wait one-half hour after switching off before handing parts

Caution

*Danger of explosion if battery is incorrectly replaced. Replace only with the equivalent type recommended by the manufacturer.

**Dispose of used batteries according to the manufacturer’s instructions.

***Only use with designated power supply adapter model.

****Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.

Declaration

GE300/GE330 USER MANUAL

SAFETY INSTRUCTIONS

Please read the following instructions carefully.

1.Keep the equipment away from humidity.

2.Before you connect the equipment to the power outlet, please check the voltage of the power source.

3.Make sure the printer is off before plugging the power connector into the power jack.

4.It is recommended that you connect the printer to a surge protector to prevent possible transient overvoltage damage.

5.Be careful not to get liquid on the equipment to avoid electrical shock.

6.For safety and warranty reasons, ONLY qualified service personnel should open the equipment.

7.Do not repair or adjust energized equipment under any circumstances.

Safety instructions

1 Barcode Printer

1.1Box Content

Please check that all of the following items are included with your printer.

GE300 Thermal Label Printer

*Package content and Logo style may vary per region.

Label Supply Module

Label Supply Hub

Label Stock

USB Cable

Label Stopper Plate

 

Ribbon Module

 

 

Empty Ribbon Core

 

Ribbon

 

CD

 

 

Including QLabel software

 

 

and G300 user manual.

 

Power Adapter

Power Cord

AC Adapter

G300 Quick Guide

GE300

series

 

001

1 Barcode Printer

1.2Getting To Know Your Printer

Device Overview

Front View

LED OPERATION PANEL

FEED BUTTON

LED INDICATOR

Rear View

POWER SWITCH

-ON

-OFF

POWER SLOT

TOP COVER

COVER OPEN BUTTONS

Release buttons for opening the printer cover

FAN-FOLD LABEL INSERT

Feed slot for continuous labels

ETHERNET PORT

SERIAL PORT

USB PORT

002

1 Barcode Printer

Open The Printer Cover

RIBBON REWIND WHEEL

HOLDER OF RIBBON REWIND CORE

RELEASE LATCH(Left)

RELEASE LATCH(Right)

Open The Printing Mechanism

PRINTING MECHANISM

PRINT HEAD

RIBBON SUPPLY

HOLDER OF

WHEEL

RIBBON SUPPLY CORE

 

 

 

 

 

 

LABEL GUIDE(Left)

LABEL GUIDE(Right)

 

 

LABEL SENSOR

 

PLATEN

003

2 Printer Setup

2.1Open The Printer Cover

Pressing The Cover Open Buttons

Place the printer on a flat surface. Open the printer cover by pressing the release buttons on both sides of the printer housing and lift the cover.

Pressing the button

Pressing the button

COVER OPEN BUTTONS

Release buttons for opening the printer cover.

2.2Open The Printing Mechanism

Pressing The Release Catches

Release and lift the printing mechanism.

RELEASE CATCHES

Lift the printing mechanism

Pressing

Pressing

004

2 Printer Setup

2.3Loading The Ribbon

A New Ribbon Module Installation

NEW RIBBON

EMPTY RIBBON CORE

1.Attach the ribbon to the empty ribbon core with the adhesive strip at the end of the ribbon.

Notch on left side

Stick on empty ribbon core

2.Wind the ribbon around the empty ribbon core for 2 to 3 circles.

Wind the ribbon around the core

3. A ribbon module is assembled as below.

A NEW RIBBON MODULE

RIBBON SUPPLY

RIBBON REWIND

005

GoDEX GE300 Service Manual

2 Printer Setup

Load The Ribbon On The Printer

For Ribbon Supply Module

RIBBON SUPPLY MODULE

1.Place the right-hand side of ribbon first.

Right side

Align the ribbon core

to the holder

 

 

HOLDER

 

Push the ribbon to tighten

 

the spring of the holder

 

SPRING OF HOLDER

2.Then place the left-hand side of the ribbon.

Left side

Align the notch of the ribbon core to the spoke

NOTCH OF RIBBON CORE

 

 

SPOKE

 

GEAR

 

Rotate the gear for alignment

 

if necessary

 

006

2 Printer Setup

3.Close the printing mechanism to complete the ribbon supply module loading.

Close the printing mechanism

Load The Ribbon On The Printer

For Ribbon Rewind Module

RIBBON REWIND MODULE

1.Place the right-hand side of empty ribbon core first.

 

Align the empty ribbon core

Right side

to the holder

 

 

HOLDER

 

Push the empty ribbon core

 

to tighten the spring of the holder

 

SPRING OF HOLDER

007

2 Printer Setup

2.Then place the left-hand side of the empty ribbon core.

Left sideLeftside

Align the notch of empty ribbon core to the spoke

NOTCH OF RIBBON CORE

SPOKE

3.Turn the ribbon rewind wheel to tighten the ribbon until it has no wrinkles.

Wind to back

RIBBON REWIND WHEEL

4.Ribbon loading completed.

008

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