GoDEX EZ2350i User Manual [nl]

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EZ2250i/EZ2350i BARCODE PRINTER

USER MANUAL

User Manual Version Issue Date P/N

: EZ2250i series : Rev. E : 2013.11.28 : 920-014611-00

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EZ2250i/EZ2350i USER MANUAL

CONTENTS

. BOX CONTENT ............................................................................

1.1 Box Content ...............................................................................................................

1.2 Getting to Know Your Printer ..................................................................................

. PRINTER SETUP .............................................................................

2-1. Loading the label roll ...................................................................................................

2-2. Loading the ribbon.......................................................................................................

2-3. Connecting the printer to the host computer ..........................................................

2.4 Installing Printer Driver and GoLabel with Super Wizard CD ................................

. PRINTER SETTING AND CONTROL ............................................. 1

3-1. Operation Panel ......................................................................................................... 14

3-2. LCD Interface Introduction ....................................................................................... 15

3-3 LAN Setting ................................................................................................................... 20

3-4 LCD Password .............................................................................................................. 22

3-5. LCD Interface Function .............................................................................................. 24

3-6. Label Calibration and Self Test ................................................................................. 28

3-7. Dump mode ................................................................................................................ 30

3-8. Error Alerts .................................................................................................................... 31

3-9. USB Host ....................................................................................................................... 33

. NETSETTING FOR ETHERNET ....................................................... 3

4-1. Installing the NetSetting software ............................................................................. 35

4-2. The Interface of NetSetting ....................................................................................... 36

. ACCESSORIES ........................................................................... 4

5-1. Internal rewinder ......................................................................................................... 43

5-2. Installing the rewinder guide ..................................................................................... 45

5-3. Label dispenser ........................................................................................................... 46

5-4. Installing the cutter ..................................................................................................... 48

5-5. Installing the Parallel adapter ................................................................................... 50

. MAINTENANCE AND ADJUSTMENT .......................................... 5

6-1. Installing / removing the print head module .......................................................... 52

6-2. Adjusting the print line ............................................................................................... 53

6-3. Adjusting the ribbon tension ..................................................................................... 54

6-4. Cleaning the thermal print head ............................................................................. 55

6-5. Adjusting the balance and print head tension ...................................................... 56

6-6. Ribbon shield settings ................................................................................................. 57

6-7. Cutter settings ............................................................................................................. 58

6-8. Troubleshooting .......................................................................................................... 59

PPENDIX

Contents

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EZ2250i/EZ2350i USER MANUAL

FCC COMPLIANCE STATEMENT FOR AMERICAN USERS

This equipment has been tested and found to comply with the limits for a CLASS A digital device,

pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection

against harmful interference when the equipment is operated in a commercial environment. This

equipment generates, uses, and can radiate radio frequency energy and, if not installed and used

in accordance with the instructions, may cause harmful interference to radio communications.

Operation of this equipment in a residential area is likely to cause harmful interference in which case

the user will be required to correct the interference at own expense.

EMS AND EMI COMPLIANCE STATEMENT FOR EUROPEAN USERS

This equipment has been tested and passed with the requirements relating to electromagnetic

compatibility based on the standards EN 55022:2010 Class A, EN61000-3-2:2006/ A1:2009/A2:2009,

EN 61000-3-3:2008 and EN 55024:2010, IEC 61000-4-2:2008 series The equipment also tested and

passed in accordance with the European Standard EN55022 for theboth Radiated and

Conducted emissions limits.

EZ2250i SERIES TO WHICH THIS DECLARATION RELATES IS IN CONFORMITY WITH THE FOLLOWING STANDARDS

IEC 60950-1:2005(2nd Edition)+Am 1:2009, GB4943-2001 GB9254-2008(Class A) GB17625.1-2003,

EN 55022:2010 Class A, EN61000-3-2:2006/ A1:2009/A2:2009, EN 61000-3-3:2008 and EN 55024:2010,

IEC 61000-4-2:2008 series, CAN/CSA C22.2 No. 60950-1-03, date July, 2006, UL 60950-1, 1st Edition,

2007-10-31, CFR 47, Part 15

WARNING

This is a Class A product. In a domestic environment this product may cause radio interference

in which case the user may be required to take adequate measures.

此为Class A产品，在生活环境中，该产品可能造成无线电干扰，在这种情况下，可能需要用户对其干扰采取切实可行的措施。

Decleration

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EZ2250i/EZ2350i USER MANUAL

SAFETY INSTRUCTIONS

Please read the following instructions carefully.

1. Keep the equipment away from humidity.

2. Before you connect the equipment to the power outlet, please

check the voltage of the power source.

3. Make sure the printer is off before plugging the power connector

into the power jack.

4. It is recommended that you connect the printer to a surge

protector to prevent possible transient overvoltage damage.

5. Be careful not to get liquid on the equipment to avoid electrical

shock.

6. For safety and warranty reasons, ONLY qualified service personnel

should open the equipment.

7. Do not repair or adjust energized equipment under any

circumstances.

Caution

**** Danger of explosion if battery is incorrectly replaced. Replace only with the equivalent type recommended by

the manufacturer.

**** Dispose of used batteries according to the manufacturer’s instructions.

**** Only use with designated power supply adapter model.

**** Changes or modifications not expressly approved by the party responsible for compliance could void the user's

authority to operate the equipment.

Specifications are subject to change without notice.

Safety instructions

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1 Barcode Printer

1.1 Box Content

Please check that all of the following items are included with your printer.



EZ2250i/EZ2350i Barcode Printer



Label Stock



Ribbon Module

Empty Ribbon Core

Ribbon



USB Cable



Power Adapter

Power Cord



EZ2250i Series Quick Guide

EZ2250i/EZ2350i Series



Including GoLabel software

and EZ2250i/EZ2350i user manual.

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1 Barcode Printer

Operator panel

Lower cover plate

Viewing window

Printer cover

Feed slot for continuous labels

Auto-Calibration button

Parallel port (optional)

Applicator interface (optional)

USB Host

6. N

Ethernet port

USB port

Serial port (DB-9)

Power jack

10.

On/Off switch

11.

Feed slot for continuous labels

1.2 Getting to Know Your Printer

External view

2 3

5 6

8 9

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1 Barcode Printer

Internal view

Ribbon rewind hub

Ribbon supply hub

Print mechanism

Platen roller

Tear-off plate

Release lever for print head

Adjustment wheel for sensor

Paper guide

Label tension guide

10.

Label supply hub

11.

Label roll guide

12.

Release catch

Movable sensor

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2 Printer Setup

1. Place the printer on a

3. Pull the release catch

2.1 Loading the label roll

This printer supports the following printing methods: Thermal transfer printing (TTP)：Requires a ribbon for transferring a printed image to a medium. Direct thermal printing (DTP)：Does not require a ribbon, only thermal paper.

Please check which printing method you are using and alter the settings accordingly in the printer driver,

printer menu, and/or software.

flat surface and open the printer cover.

2. Pull out the print head release lever as shown in the illustration (1) and turn it anticlockwise to a top right position (2).

for the label roll guide to the right as shown by the blue arrow 1.

4. Now slide the label roll guide forward and fold it up as shown by the blue arrow 2.

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2 Printer Setup

5. Place the label roll on

the bracket, not by its top.

7. Load the label roll

8. Pass the label stock

the label supply hub, pushing it right up to the printer housing. (Do not apply too much pressure to avoid damaging the label stock.)

6. Fold the label roll guide back down and push it against the label roll.

Note】

【

When moving the label roll guide, hold it only by the end that is attached to

into the printer as shown in the illustration. Pass it through the printer as indicated by the blue arrows.

through the sensor and up to the tear-off plate.

Note】

【

Remember to set the movable sensor to gap, black mark, or tag hole by changing the position of the sensor with the adjustment wheel.

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2 Printer Setup

9. The labels pass

between the wall of the printer housing and the adjustable paper guide.

Note】

【

Pass the labels through the printer as shown in the illustration.

10. Return the print head release lever to its original position.

11. Then close the printer cover.

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2 Printer Setup

1. Place the printer

3. Place a new

Ink side out

Ink side in

5. Pass the ribbon

2.2 Loading the Ribbon

on a flat surface and open the printer cover.

2. Pull out the print head release lever as shown in the illustration (1) and turn it anticlockwise to a top right position (2).

4. The two

Note】

【

Do not pass the ribbon under the sensor.

ribbon on the ribbon supply hub. Then place an empty ribbon core on the ribbon rewind hub.

illustrations on the right show you how to install the ribbon depending on the ribbon type (ink side in or out).

under the print head and back up on the other side. Attach it to the empty ribbon core.

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2 Printer Setup

2.3 Connecting the Printer to the Host Computer

1. Please make sure that the printer is switched off.

2. Connect the power cord to the AC adapter and connect the adapter to the printer.

3. Connect the USB cable to the printer and host computer.

4. Switch on the printer. The operator panel should now light up.

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2 Printer Setup

2.4

1. Insert the Super Wizard CD in the CD/DVD drive of the host computer and the program should pop up

automatically.

You will see the Welcome screen first. On the Welcome screen, choose “Standard Installation”.

2. The wizard will then ask you to make sure your USB and power cables are connected and that the power is

turned on. Make sure that is done and then click “Next”.

Installing Printer Driver and GoLabel with Super Wizard CD

3. The next screen you will see is, “Install the GoLabel Software and Windows driver”. Click “Next” to continue.

Notice

* If the Super Wizard program did not run automatically, you can either turn on the “Auto-run” setting for your

CD/DVD driver or double-click the icon of CD/DVD driver to run the program.

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2 Printer Setup

4. As the printer driver and GoLabel are installing, a screen will display a progress bar.

5. Once the installation is complete, you can start to make and print labels with GoLabel or throug the printer driver.

6. As the optional steps, you can also print a test label or register your printer during the “Standard Installation”

procedure.

Notice

* If you need more resources, tools or reference documents, you can also find them on Super Wizard CD.

Just click “Other Choices” on Welcome Screen to access the files.

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2 Printer Setup

Installing Printer Driver Directly from CD Folder

1. Insert the product CD in the CD/DVD drive of the host computer and open the "Seagull Drivers" folder on the CD.

Select the icon for the driver file and click it to start the installation.

2. Follow the instructions on the screen. The Driver Wizard guides you through the installation procedure.

Select "Install printer drivers".

3. Specify your printer model.

Godex EZ2250i

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2 Printer Setup2 Printer Setup

4. Specify the port used to connect the printer to the host computer.

5. Enter a printer name and assign the appropriate rights.

Godex EZ2250i

6. Once the installation is complete, a summary of the printer settings is displayed.

Check whether the printer settings are correct and click "Finish" to start copying the driver files.

Wait until copying is complete, then finish the installation.

Godex EZ2250i

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2 Printer Setup

7. Once the driver installation is complete, the new printer should appear in the "Printers and Faxes" folder.

Godex EZ2250i

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3 Printer Setting and Control

3.1 Operation Panel

Operation Panel Introduction

OPERATION PANEL

LCD SCREEN

DIRECTION KEY

FEED BUTTON

POWER BUTTON

POWER Button

Press the POWER button to turn on the printer, and the START UP SCREEN appears. The printer is on “ready to print”

status, the LCD screen should display the message “READY“ on the screen.

When printer is turned on, keep pressing the POWER button for 3 second will turn the printer off.

FEED Button

When you press the FEED button, the printer moves the label to the defined stop position.

If you are using continuous labels, pressing the FEED button will move label stock until you release the button again.

If you are using individual labels, pressing the FEED button will move only one label.

If the label does not stop at the correct position, you need to run the auto-detection function on the label stock, please see Section 3.6 Label

Calibration and Self Test.

PAUSE PRINTING_FEED Button

Pressing the FEED button while the printer is in standby mode will set the printer to pause mode. In this mode,

the printer can receive commands, but it can only process them when it is reset to standby mode. Pressing the

FEED button again will reset the printer to standby mode.

Pressing the FEED button during printing will interrupt printing. When the PFEED button is pressed again, the printer

resumes printing. Example: While a 10-label print job is running, you press the FEED button to pause the printer.

Two of the labels have been printed. To resume printing and print the remaining eight labels, you press the

FEED button again.

CANCEL PRINTING_FEED Button

Pressing the FEED button over 3 seconds during printing cancels a print job. The current print job is cancelled.

Example: While a 10-label print job is running, you press the FEED button. Two of the labels have been printed.

The print job is cancelled and the remaining eight labels are not printed.

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3 Setting and Control for Operation Panel

3.2 LCD Interface Introduction

Getting Started

Press the POWER button to turn on the printer, and the START UP SCREEN appears.

Power on

If the printer is on “ready to print” status, the LCD screen should display the message “Ready“ on the screen.

Please keep pressing  button and wait for the timer to be filled, then the LCD interface will enter into the MAIN

PAGE for SETTING MODE. You can make various setting functions in SETTING MODE.

Enter Main page

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3 Setting and Control for Operation Panel

Operations on Setting Page

On MAIN PAGE, press  or  button to move the cursor and select the functions.

Select a designated function and press FEED button, you will enter the SETTING PAGES for the function.

Select

Enter

On SETTING PAGES, press  or  button to select the setting items.

Select a designated function and press FEED button, you will enter the SETTING VALUE PAGES for the function.

Select

Enter

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3 Setting and Control for Operation Panel

On SETTING VALUE PAGES, press  or  button to change the setting values.

Select

Press FEED button will apply the setting value you just selected, and the red tick will appear to mark the value.

Apply

**** The blue arrow indicates the value you are selected.

**** The red tick indicates that the selected value is applied now.

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3 Setting and Control for Operation Panel

Exit from Current Page to Ready Status

The icon on top-left corner displays the capture of upper level screen and also guides you back to upper level with

left or up arrow.

NAVIGATION ICON

On SETTING VALUE PAGES, press button will go back to the upper level screen.

Back to the Setting page

On SETTING PAGES, press  button will go back to the MAIN PAGE screen.

Back to the Main page

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3 Setting and Control for Operation Panel

On MAIN PAGE, select the “EXIT” icon and press the FEED button to exit from SETTING MODE and the printer goes

back to READY status.

EXIT from Setting Mode

Back to the Ready status

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3 Setting and Control for Operation Panel

3.3 LAN Setting

Operations on Setting Page

On MAIN PAGE，press  or  button to move the cursor and select the functions.

Select a designated function and press FEED button, you will enter the SETTING PAGES for the function.

Select Device

Enter LAN Setting

On LAN Setting PAGE，press  or  button to select the setting items.

Device

Select a

designated funcition

Select DHCP and press FEED button, you will be able to setup DHCP function

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3 Setting and Control for Operation Panel

The default of DHCP is Disable. ，Press  or  button to change the setting values.

Select  to enable DHCP

Press FEED button twice to save the setting.

Press FEED once to exit.

Press FEED again to save

and return to previous

SETTING PAGE.

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3 Setting and Control for Operation Panel

3.4 LCD Password

Operations on Setting Page

On MAIN PAGE, press  or  button to move the cursor and select the functions. Seclect a designated function

and press FEED button, you will enter the SETTING PAGE for the function.

Select Device

Enter LCD Password

The default of LCD Setting is Disable. Press  or  button to change the setting values.

Device

Select  button to

Enable Password function

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3 Setting and Control for Operation Panel

Select  button again to

setup the password

Press FEED button twice to svae the setting

Press FEED button onece to exit.

Press FEED button again to save

reture to previous SETTING PAGE

and

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3 Setting and Control for Operation Panel

3.5 LCD Interface Function

Main Page

Setting items for printer, ex. Printing speed, darkness.

Printer Setting

Also includes a Printing Wizard for your ease of printing.

Label Setting

Device

Analysis

Exit

Setting items for printing label, ex. Rotation, Printing position offset.

Option modules and connection port settings.

Self-Diagnose functions for printer, ex. TPH testing, self-test page printing.

Exit from Setting Mode.

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3 Setting and Control for Operation Panel

English

Speed

2-5 or 7

Darkness

0-19

Label with Gaps

Label with Marks

Continuous

Direct Thermal

Thermat Transfer

Tear-off Position

0-40

Darkness

0-19

Speed

2-5 or 7

Auto Select

See-Through

Reflective

Label with Gaps

Label with Marks

Continuous

Direct Thermal

Thermat Transfer

Tear-off Position

0-40

Apply

Cancel

850

852

437

860

863

865

857

861

862

855

866

737

851

869

Win 1252

Win 1250

Win 1251

Win 1253

Win 1254

Win 1255

Win 1257

0°

90°

180°

270°

Horizental Offset

-100 - 100

Vertical Offset

-100 - 100

Start Offset

-100 - 100

001 Form Name

002 Form Name

Setting Items in Setting Mode

Printer Setting

LCD Language

Wizard

Media Type

Printer Mode

Sensor

Printing Mode

Deutsch

繁體中文简体中文

Français Español

日本語

Italiano

Pусский

Türk

Media Detection

Media Type

Setting

Rotation

Top of Form

Codepage

Label Setting

Recall Label

Page 30

Apply

Cancel

None

Cutter

Label Dispensor

Applicator

Apply

Cancel

4800 bps

9600 bps

19200 bps

38400 bps

57600 bps

115200 bps

Non

Odd

Even

7 bits

8 bits

1 bits

2 bits

Apply

Cancel

YYYY/MM/DD

HH:MM:SS

Apply

Cancel

Apply

Cancel

Apply

Cancel

Apply

Cancel

Apply

Cancel

Apply

Cancel

Apply

Cancel

Apply

Cancel

Apply

Cancel

Apply

Cancel

Exit

3 Setting and Control for Operation Panel

Buzzer

Device

Optional Setting

LAN Setting

LCD Password

Serial Port Setting

RTC Setting

Option

Pre-Printing

Part NO.

DHCP

Default Gateway Dynamic IP

Subnet Mask

Baud Rate

Parity

Data bits

Stop bits

Clock Display

RTC Setting

09100

Disable Enable

192.168.000.254

192.168.102.076

255.255.255.000 Disable

Enable

Analysis

Exit

Calibration

Self-test

TPH Testing

Reset to Default

Label Format

Graphic

Bitmap Fonts

Clear Memory

True Type Fonts

Asian Fonts

ALL

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Appears on the NAVIGATION ICON of Setting

pressing “LEFT“ key.

Appears on the NAVIGATION ICON of Setting

by pressing “UP“ key.

On Setting Value pages, press “RIGTH“ key to

change.

For locked value, press “RIGHT” key again to unlock the value.

3 Setting and Control for Operation Panel

Status of LCD Interface

When printer is on standby status (ready to print), the LCD interface will display “Ready” on screen.

You can only print on this “Ready“ status.

If there is any printers error, the LCD screen will display the error screen to show the type of error.

You can fix the error according the notice.

WARNING ICON

Icon Definition

To upper level

Lock

Unlock

Scroll the value

ERROR ICON

Check Ribbon

Pages. It guides you back to upper level by

Value Pages. It guides you back to upper level

lock the value for preventing unexpected

On Setting Value pages, press “UP“ or “DOWN“ key to scroll the values for your selection.

ERROR DESCRIPTION

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3 Setting and Control for Operation Panel

3.6 Label Calibration and Self Test

Label Calibration

The printer can automatically detect and store label height.

That means the host computer does not need to transmit the label height to the printer.

Self Test

Self-test function lets you check whether the printer is functioning normally.

Here is how you run the label size calibration and self test.

1. Check that the label stock is loaded correctly.

2. Turn off the printer.

3. Turn the printer on again, keeping the FEED button pressed. When the LED starts to flash red, release the FEED

button. The printer will now measure the label stock and store the label height.

4. Once the printer has successfully measured the label stock, it will print a self-test label.

The contents of a self-test printout are listed below.

Model & Version

USB ID setting

Serial port setting

MAC address of Ethernet port

IP protocol setting

IP address of Ethernet port

Gateway setting

Netmask setting

Number of DRAM installed

Image buffer size

Number of forms

Number of graphics

Number of fonts

Number of Asian fonts

Number of Databases

Number of Scalable fonts

Free memory size

Speed, Density, Ref. Point, Print direction

Label width, Form length, Stop position

Cutter, Label Dispenser, Mode

Sensor Setting

Code Page

EZ2250i:GX.XXX

USB S/N:12345678

Serial port:96,N,8,1

MAC Addr:xx-xx-xx-xx-xx-xx

DHCP Enable

IP xxx.xxx.xxx.xxx

Gateway xxx.xxx.xxx.xxx

Sub-Mask xxx.xxx.xxx.xxx

##################################

1 DRAM installed

Image buffer size:1500 KB

0000 FORM(S) IN MEMORY

0000 GRAPHIC(S) IN MEMORY

000 FONT(S) IN MEMORY

000 ASIAN FONT(S) IN MEMORY

000 DATABASE(S) IN MEMORY

000 TTF(S) IN MEMORY

4073 KB FREE MEMORY

^S4 ^H8 ^R000 ~R200

^W102 ^Q100,3 ^E18

Option:^D0 ^O0 ^AD

Reflective AD:1.96 2.84 2.49[0.88_23]

Code Page:850

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3 Setting and Control for Operation Panel

Label Calibration Button

A hardware button to make a Label Calibration while printer encountering ‘’Media Error’’ during the cases when first-time

printer start up or change label or ribbon to another type, such as change using gap label to continuous or black mark

labels.

CALIBRATION BUTTON

Press

Press C-button for 2 seconds, it will make an auto-sensing to calibrate the label and ribbon’s parameters.

Press

****Press C-button is equivalent to the auto-sensing command ‘’~S,SENSOR’’ that will cancel on-printing-job and make the

Label Calibration immediately.

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3 Setting and Control for Operation Panel

3.7 Dump mode

If the label settings do not match the printer output, you can switch the printer to dump mode to check whether an error

has occurred during the transfer between printer and host computer. In dump mode, the unprocessed raw data are sent to

the printer and printed. This shows you quickly whether any data are sent to the printer at all.

Here is how you switch to dump mode:

1. Switch off the printer.

2. Switch on the printer and keep the FEED button pressed.

3. You will hear 3 beeps first and then one beep later. Release the FEED button after the last beep.

The printer will automatically print "Dump Mode Begin". That means the printer is now in dump mode.

4. Send commands to the printer and check whether they match the printer output.

To exit dump mode, press the FEED button. The printer will automatically print "Out Of Dump Mode" and switch to

standby mode. Alternatively, you can switch off the printer to exit dump mode.

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3 Setting and Control for Operation Panel

Operation Panel

Status

Type

Beeps

Description

Solution

3.8 Error Alerts

In the event of a problem that prevents normal functioning of the printer, you will see an error message on LCD

screen and hear some beep signals. Please refer to below table for the error alerts.

LCD SCREEN

OPERATION PANEL

DIRECTION KEY

FEED BUTTON

POWER BUTTON

Printhead up (Open)

Check Ribbon

Check Media

Print Head Error 2 x 4 beeps

Print Head Error None

Media Error 2 x 3 beeps

Media Error 2 x 2 beeps

The printing mechanism is not correctly closed.

High temperature at the print head.

No ribbon is installed and the printer displays an error.

The ribbon is finished or the label supply hub is not moving.

No paper is detected.

Paper is finished. Replace the label roll.

Printer feed problem.

Open the print mechanism and close it again.

Once the print head has cooled down, the printer switches to standby mode.

Make sure that the printer is set to direct thermal printing mode.

Replace the ribbon roll.

Make sure that the label sensor is positioned correctly. If the sensor still does not detect the paper, run the auto-detection function again.

Possible reasons: the print medium has become trapped around the rubber roll; the sensor cannot detect a gap or black mark between the labels; there is no paper. Please reset the sensor.

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3 Setting and Control for Operation Panel

Operation Panel

Status

Type

Beeps

Description

Solution

File Error 2 x 2 beeps

The memory is full. The printer prints the message "File System full ".

Unable to find file. The printer prints the message "File Name not found"

A file of the same name already exists. The printer prints the message "Duplicate Name".

Delete unnecessary data or install additional memory.

Use the "~X4" command to print all files. Then check whether the files exist and whether the names are correct.

Change the name of the file and try storing it again.

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3 Setting and Control for Operation Panel

3.9 USB Host

Definition : USB Host port supports either device：USB memory stick, keyboard or scanner.

Purpose



USB memory stick : It extends the user memory space up to 32GB for Graphic, Font, Label Format, DBF and Command

files downloading. The printer’s Firmware also can be updating if copy new version of Firmware into USB memory stick.



Connecting an USB keyboard to printer for ‘’ Standalone’’ mode operation.



Plug-in an USB scanner to operate the printer in ‘’Standalone’’ mode.

Usage of Extended Memory



USB memory stick : It supports hot-plugging function; printer will create a Folder ‘’\LABELDIR’’ and switch ‘’User Flash’’

to ‘’ Extended Memory‘’ automatically while user plugs an USB memory stick into a GoDEX ‘’i’’ model printer.



Connect the USB Stick plugged -in printer to PC via USB Device or Ethernet port and run ‘’GoLabel’’ software to

download Graphic, Font, Label Format, DBF and Command files to the printer.



Detail download procedures, please refer to ‘’GoLabel On-line Help’’.

Usage of Firmware Update



Remove USB memory stick from printer and plug-in it to a PC’s USB port; delete Firmware ‘’*.bin’’ file from

‘’\LABELDIR\FW’’ of USB memory stick if it existing; or create a Folder ‘’\LABELDIR\FW’’ to USB memory stick if it doesn’t

existing.



Copy a new version of Firmware ‘’xxxx.bin’’ to the Folder ‘’\LABELDIR\FW’’; and then remove USB and plug-in

back to the printer that going to update Firmware.



The printer will update the Firmware automatically when plug-it-into the printer and printer find-out the Firmware

in ‘’\LABELDIR\FW’’ is newer version.



Don’t remove the USB memory stick out while it’s under updating with ‘’Flash Writing...’’message that displays on

LCD panel.

Page 38

3 Setting and Control for Operation Panel

USB Keyboard



When plug-in an USB keyboard to the printer, LCD panel will display “Standalone Mode”, press the “Enter” key

on keyboard and “Feed” key in the printer to entering to the dialog for “Recall Label” operation.



Only the sub-dialog “Recall Label” is able operating by keyboard as follow definition:

1. Press “ESC” key to exist from “Standalone Mode” or back to previous dialog

2. Press “F1”, it will let the printer from “Ready” mode entering into “Standalone Mode”

3. Press “Enter”, “Arrow” and “Alphabetic” keys as the usual in PC that will perform the key-in function of

“Recall Label” in “Standalone Mode”.

Scanner



When plug-in an USB scanner to the printer, LCD panel will display “Standalone Mode”, press the “Feed” key

in the printer to entering the dialog of “Recall Label” operation. User performs the “Recall Label” function interactively

through the LCD panel, 4 direction keys, Feed key and Scanner.



Scanner is using in “standalone Mode” to scanning the “Serial Number, Variable” and Print Quantity while the printer

prompts a message on LCD panel and wait for data input.

** The USB Host port on ‘’i’’ ‘’x’’ model printer is without ‘’HUB’’ function.

** The USB Memory Stick supports with ‘’FAT32’’Disk Format and up to 32GB only. The certified venders are Transcend,

Apacer, Patriot, Consair and Kingston.

* The download function for Graphic, Font, Label Format, DBF and Command files is operated by GoLabel of PC and

must go through the a ‘’i’’ ‘’x’’ model printer itself.

* On a PC, user may copy entire folder’’\LABELDIR’’ from USB memory stick to PC or vice-versa. Copy a sub-folder or

individual file in ‘’\LABELDIR’’ to PC or vice-versa is not supported.

Page 39

4 NetSetting for Ethernet

4.1 Installing the NetSetting software

The NetSetting software is used to manage the network configurations when connecting the printer via Ethernet port.

It is available on product CD or can be downloaded from official website. To install the NetSetting, please follow

below steps.

1. Insert the product CD in the CD/DVD drive of the host computer and open the "Ethernet" folder on the CD.

2. Select the icon for the NetSetting installation file and click it to start the installation.

3. Follow the instructions on the screen. The Setup Wizard guides you through the installation procedure.

4. Specify the “Installation Folder".

5. Click ”Next” to start the installation.

6. Once the installation is completed; you will see the NetSetting icon on your desktop.

Page 40

4 NetSetting for Ethernet

4.2 The Interface of NetSetting

Click the NetSetting icon to start the program; you will see the start page as below. The start page will display the

basic information of connected printer and your PC.

RT700i

Click the magnifier icon to search the Godex printers which are connected via Ethernet port in you network

environment. Once a connected Godex printer is detected, it will be listed on the start page.

There are six tabs on the top of interface which can configure different types of network settings. But for the data

security reason, you need correct password to enter the configuration pages.

**** The default password is “1111”, you can change the password later from the “IP Setting” tab.

Page 41

4 NetSetting for Ethernet

IP Setting

The IP Setting tab can change the printer name, Port number, Gateway setting and the password for configuring the

printer. You can also set the printer’s IP address ether by DHCP or by Static IP.

You can press “Set” button to apply the settings and “ReGet” button to refresh the setting values.

**** To fully benefit from the NetSetting software, you should be familiar with basic networking principles. Please

contact your network administrator for related network setting information.

Page 42

4 NetSetting for Ethernet

Alert Path Setting

NetSetting will send the alert messages to designated mail account when the error happened on printer. The alert

messages are sent by SMTP (Simple Mail Transfer Protocol) or SNMP (Simple Network Management Protocol).

You can set or change the configurations of SMTP and SNMP on this “Alert Path Setting” tab.

You can press “Set” button to apply the settings and “ReGet” button to refresh the setting values.

Page 43

4 NetSetting for Ethernet

Alert Message Setting

For the alert message notification function, you can decide which error cases need to be sent out to the operator.

Moreover, the alert messages can be set to be sent by SMTP, SNMP or both.

You can press “Set” button to apply the settings and “ReGet” button to refresh the setting values.

Page 44

4 NetSetting for Ethernet

Printer Configuration

Set or change the configurations of connected printer. Most of key settings for the printer operation can be done

by this setting page.

RT700i

You can press “Set” button to apply the settings and “ReGet” button to refresh the setting values.

Page 45

4 NetSetting for Ethernet

User Command

The “User Command” tab provides a communication interface for operator to control the printer. Input printer

commands in "Input Command" window and press “Send Command” button, the commands will be sent to the

printer.

For some commands that will return response message, the message will be displayed in "Output Message" window.

You can press “Send Command” button to send printer commands via Ethernet port and control the printer

remotely.

Page 46

4 NetSetting for Ethernet

Firmware Download

On “Firmware Download” tab, the current version of printer firmware will be showed on the screen. If you need to

update the printer firmware, just specify the file location of firmware file and press “Start Download Firmware” button.

The printer firmware then can be updated remotely.

BOOT : 1.000a1 F/W : RT700i 1.000a

In addition to the firmware update, you can press “Recover To Factory Settings” button to restore the printer

configurations back to factory default.

Page 47

5 Accessories

Rewinder

Retention clip

Screws (set of 4)

Rewinder guide

Note】

1. Place the printer on a

2. Remove the cover for

5.1 Internal rewinder

【

Maximum height of the rewound medium: 118 mm

Suggestion】

【

Medium thickness: 0.06 mm–

0.25 mm

flat surface and open the printer cover.

Note】

【

Remember to switch off the printer before starting the installation.

the rewinder module.

Page 48

5 Accessories

3. Remove the retention

5. Now connect the

6. Installation of the

clip from the rewinder.

4. Secure the rewinder on the printer housing using the four screws supplied.

rewinder cable to the printer housing.

rewinder module is now complete.

Page 49

5 Accessories

1. Unscrew the screw marked in the

3. Mount the rewinder guide on the

4. Installation of the rewinder guide

5. Now load the label stock.

rewind direction.

7. Close the printer cover to

5.2 Installing the rewinder guide

illustration on the front of the printer, which secures the lower cover plate.

2. Remove the lower cover plate.

Note】

【

Switch off the printer before starting the installation.

print mechanism and secure it with screws.

is now complete.

6. Pass the label stock through the rewinder from the bottom up. Secure the label stock on the rewinder using the retention clip.

Note】

【

Make sure you choose the correct

complete the installation.

Note 1】

【

Before you start using the rewinder, please make sure that you have carried out all the steps as shown in the illustrations.

Note 2】

【

To use the label dispenser, you have to remove the rewinder guide again.

Page 50

5 Accessories

1. Unscrew the screw

starting the installation.

3. Place the printer the

6. Now load the label roll

stop position (^E) to 12.

7. Strip a few labels off the

5.3 Label dispenser

marked in the illustration on the front of the printer, which secures the lower cover plate.

2. Remove the lower cover plate.

Note】

【

Switch off the printer before

right way up again.

4. Pull out the print head release lever as shown in the illustration (1) and turn it anticlockwise to a top right position (2).

5. Remove the retention clip.

into the printer.

Note】

【

A label liner thickness of 0.06 mm ± 10%, a weight of 65 g/

± 6% and a label height of

㎡

20 mm are recommended.

Suggestion】

【

When using the label dispenser, you should set the

label liner (approx. 400 mm). Then pass the label liner through the print mechanism and from the bottom up onto the rewinder.

Page 51

5 Accessories

8. Wind the label liner

10. Replace the lower

11. Press the lower part of

13. Close the printer cover

around the rewinder and secure it using the retention clip.

9. Return the print head release lever to its original position.

Note】

【

Please make sure that the label stock rewinds the right way onto the rewind hub.

cover plate on the printer and secure it with screws

the stripper sensor to fold it out.

12. The sensor locks in a horizontal position.

to complete installation of the dispenser.

Page 52

5 Accessories

Cutter cover

Cutter module

Cable clips

Screws (set of 4)

Note 1】

200 g/m².

1. Unscrew the screw marked in

2. Remove the two screws

5.4 Installing the cutter

【

Remember to switch off the printer before installing the cutter.

Note 2】

【

Do not use to cut adhesive labels! Glue residue will be left on the cutter blade and impair its functioning. The cutter has a blade life of 500,000 cuts when using paper weighing 160 g/m² and 250,000 cuts when using paper weighing

the illustration on the front of the printer, which secures the lower cover plate.

Remove the lower cover plate.

securing the tear-off plate, then remove the tear-off plate.

Page 53

5 Accessories

3. Secure the cutter module on

4. Connect the cutter cable

6. Place the cutter cover over

the printer housing using the screws.

connector to the cutter jack on the printer.

5. Route the connection cable

along the bottom of the printer housing using the cable clips.

the cutter module and secure it using the screw you removed from the lower cover plate.

7. Now load the label roll into

the printer and close the printer cover.

Note 1】

【

Check whether the cutter function is enabled in the printer.

Note 2】

【

Labels or paper should be at least 30 mm high.

Suggestion】

【

After installation of the cutter module, set the stop position (^E) to 26.

Page 54

5 Accessories

Parallel cable

Parallel adapter

Connection cable

Screws (set of 2)

1. Check whether the

2. Unscrew the two screws

3. Unscrew the screws on

5.5 Installing the Parallel adapter

printer is switched off. Place the printer on a flat surface and open the printer cover.

3 4

marked in the illustration on the right and remove the left-hand side of the printer housing.

the parallel port cover and remove the cover.

Page 55

5 Accessories

4. Install the Parallel

5. Connect the 30-pin

6. Replace the left-hand

adapter in its place and secure it on the housing with screws.

connection cable to the motherboard.

part of the printer housing and secure it with the screws you removed earlier.

7. Installation of the

Parallel adapter is now complete.

Page 56

6 Maintenance and Adjustment

1. Open the printer

2. Pull out the print head

3. Hold the print head

4. If you cannot remove

5. Hold the module at

6.1 Installing / removing the print head module

cover.

Note】

【

Remember to switch off the printer before removing the print head module.

release lever as shown in the illustration (1) and turn it anticlockwise to a top right position (2).

module at the front and gently pull it out.

the module by gently pulling it, use a screwdriver as shown in the illustration.

the front and slide it into the printer along the guide rails. Firmly press the module in so the contacts are fully connected.

Page 57

6 Maintenance and Adjustment

Please contact your local

2. Pull out the print head

3. TPH print line adjustment:

from there.

6.2 Adjusting the print line

dealer for technical support.

1. Open the printer cover.

release lever as shown in

the illustration (1) and turn it anticlockwise to a top right position (2).

 When printing is slow or

when printing on thick label stock, the print line must be moved to the front (in paper feed direction) for a better print result. Using a flat-head screwdriver, turn the screws clockwise to move the TPH forward.

 The two screws on the

left and right must be adjusted to the same position to ensure the print line and feed roller are in parallel.

 One turn of the screw

oves the print head by

0.5 mm. To keep track of the change in quality, you should adjust the screws by ¼ turn at a time.

 If no improvement is

visible, gently turn the screws clockwise as far as possible, then restart the adjustment process

Page 58

6 Maintenance and Adjustment

You can adjust the ribbon tension by

knobs anticlockwise.

6.3 Adjusting the print line

turning the ribbon shaft knob (green wheel at the base of the ribbon supply hub – see illustration) clockwise or anticlockwise. There are 4 possible settings, which are marked on the knob of the ribbon rewind hub and the ribbon supply hub. When set to 1, the tension is highest, while the tension is lowest at 4. If the tension is so low that the ribbon does not move forward, you need to reduce the supply hub or increase the tension of the ribbon rewind hub. To set the tension, press in the knob and turn it clockwise or anticlockwise as required.

Increasing the tension of the ribbon rewind hub will remove any wrinkling of the ribbon during printing, which results from the use of different ribbon materials. (For details about the wrinkling/creasing of ribbons, see

ion 5-6.)

Sect

If you are using a very narrow ribbon, the printer may not move the label stock forward (particularly with a ribbon that is less than 2" wide). In that case, reduce the tension by turning the knob of the ribbon supply hub anticlockwise. If the tension is too high, the ribbon core may be crushed and thus impossible to remove. In that case, reduce the tension of the ribbon supply hub and the ribbon rewind hub by turning the

tension of the ribbon

Page 59

6 Maintenance and Adjustment

Dirt on the print head or ribbon

used to clean the print head.

6.4 Cleaning the thermal print head

may result in inadequate print quality (no printed image on part of the label). The printer cover should therefore be kept closed whenever possible. Keeping dirt and dust away from the paper or labels ensures a good print quality and a longer lifespan of the print head. Here is how you clean the print head:

1. Switch off the printer.

2. Open the printer cover.

3. Remove the ribbon.

4. Release the turning the print head release lever.

5. To remove any label residue or other dirt from the print head (see blue arrow), please use a soft lint-free cloth dipped in alcohol.

Note 1】

【

The print head should be cleaned once a week.

Note 2】

【

Please make sure that there are no metal fragments or other hard particles on the soft cloth

print head by

Page 60

6 Maintenance and Adjustment

1. Open the printer side cover.

2. Pull out the print head

When using a variety of label

spring boxes.

4. Turning the screw clockwise

6.5 Adjusting the balance and print head tension

release lever as shown in the illustration (1) and turn it anticlockwise to a top right position (2).

stock and ribbons, the ink may not be evenly distributed. If there is no printed image on one side of the paper, or the ribbon wrinkles, the print head pressure must be readjusted using the TPH spring boxes.

3. Move the TPH spring boxes as shown in the illustration to change the print head pressure. The wider the medium you are using, the further out the TPH spring

boxes must be moved.

If there improvement, you need to change the pressure on the TPH

is no quality

increases the pressure, while turning it anticlockwise reduces the pressure.

Page 61

6 Maintenance and Adjustment

1. The use of different ribbon materials may cause wrinkling of the ribbon, which in

screw B clockwise.

2. To keep track of the change in print quality, you should adjust the screws by half a

adjustment process.

6.6 Ribbon shield settings

turn affects the print result as illustrated by the examples in (a) and (b). To change the print quality, you can adjust the ribbon shield screws.

If your print result looks like the example in (a), you need to turn ribbon shield screw A clockwise. If your print result looks like the example in (b), you need to turn ribbon shield

(a) (b)

turn at a time. Print a test page. If there is no improvement in the print result, turn the screw by another half turn. Do not turn the adjustment screw more than two full turns.

Note】

【

If you adjust the screw by more than two full turns, the paper feed may no longer function correctly. In that case, unscrew the ribbon shield screws fully and restart the

Page 62

6 Maintenance and Adjustment

1. Socket head screws for

correct functioning of the cutter.

6.7 Cutter settings

adjusting the cutter are located on both sides of the cutter.

2. In the event of a paper jam, the cutter will no longer function correctly. Switch off the printer and use a hex key (#M3) to turn the socket head screw.

3. Turn the key anticlockwise to remove the jammed paper.

4. When you have removed the jammed paper, you can switch the printer back on. The cutter will automatically reset.

Note】

【

The label medium should be at least 30 mm long to ensure

Page 63

6 Maintenance and Adjustment

6.8 Troubleshooting

Problem Solution

The printer is switched on but the LED does not light up.

The LED lights up red and printing is interrupted.

The label stock passes through the printer but no image is printed.

The label stock jams during printing.

There is no printed image on some parts of the label.

There is no printed image on part of the label or the image is blurred.

♦ Check the power supply.

Please see the Section 2.4

♦ Check the software settings (driver settings) or command codes.

♦ Look for the error alert in the table in Section 3.3. Error Alerts.

♦ Check whether the print mechanism is closed correctly.

Please see the Section 3.3

♦ Please make sure that the label stock is loaded the right way up

and that it is suitable material.

♦ Choose the correct printer driver.

♦ Choose the correct label stock and a suitable printing mode.

♦ Clear the paper jam. Remove any label material left on the

thermal print head and clean the print head using a soft lint-free cloth dipped in alcohol.

Please see the Section 6.1

♦ Check whether any label material or ribbon is stuck to the thermal

print head.

♦ Check for errors in the application software.

♦ Check whether the starting position has been set incorrectly.

♦ Check the ribbon for wrinkles.

♦ Check the thermal print head for dust or other dirt.

♦ Use the internal “~T” command to check whether the thermal print

head will carry out a complete print job.

♦ Check the quality of the print medium.

The printed image is positioned incorrectly.

A label is missed out during printing.

The printed image is blurred.

The cutter does not cut off the labels in a straight line.

The cutter does not cut off the labels completely.

When using the cutter, the labels are not fed through or cut off incorrectly.

The label dispenser is not functioning normally.

♦ Check whether there is paper or dust covering the sensor.

♦ Check whether the label stock is suitable. Contact your supplier.

♦ Check the paper guide settings.

♦ Check the label height setting.

♦ Check whether there is dust covering the sensor.

♦ Run the auto-detection function.

Please see the Section 3.2

♦ Check the darkness setting.

♦ Check the thermal print head for dust or dirt.

Please see the Section 6.1

♦ Check whether the label stock is positioned straight.

♦ Check whether the label is more than 0.2 mm thick.

♦ Check whether the cutter has been correctly installed.

♦ Check whether the paper guides are functioning correctly.

♦ Check whether there is dust on the label dispenser.

♦ Check whether the label stock is positioned correctly.

**** If any problems occur that are not described here, please contact your dealer.

Appendix

Page 64

EZ2250i/EZ2350i USER MANUAL

APPENDIX

PRODUCT SPECIFICATIONS

****Specifications are subject to change without notice. All company and/or product names are trademarks and/or

registered trademarks of their respective owners.

* **Minimum print height and maximum print speed specification compliance can be dependent on non-standard

material variables such as label type, thickness, spacing, liner construction, etc. Godex is pleased to test non-standard

materials for minimum print height and maximum print speed capability.

Appendix

Page 65

Default settings：

Baud rate 9600, no parity, 8 data bits, 1 stop bit, XON/XOFF

RS232 Housing(9-pin to 9-pin)

DB9 Socket

DB9 Plug

EZ2250i/EZ2350i USER MANUAL

Handshaking

DSTB is sent to the printer, BUSY to the host computer

Interface cable

Pin No.

Function

Transmitter

/Strobe

/Select-in

Computer / printer

APPENDIX

INTERFACE



Parallel port

: Parallel cable compatible with IBM computers



Pinout :

2-9 10 11 12 13 14 15 16 17 18 19-30 31 32 33 34-35

Serial Port

See below

Data 0-7 /Acknowledge Busy /Paper empty /Select /Auto-Linefeed N/C Signal Gnd Chassis Gnd +5V, max 500mA Signal Gnd /Initialize /Error Signal Ground N/C

protocol and RTS/CTS

Computer Printer Printer Printer Printer Computer / printer

Computer Computer / printer Printer

RXD

TXD DTR

GND

DSR

RTS

****The total current to the serial port may not exceed 500mA.

CTS

Computer

1 2 3 4 5 6 7 8 9

Appendix

+5V, max 500mA

1 2 3 4 5 6 7 8 9

TXD RXD N/C

GND

RTS

CTS

RTS N/C

Printer

Page 66

EZ2250i/EZ2350i USER MANUAL

Connector Type :

Type B

Pin NO. 1 2 3 4

Function

VBUS

D-

D+

GND

UART1 wafer

Ethernet module

N.C

1 1

N.C

TXD

2 2

RXD

3 3

TXD

CTS

4 4

RTS

GND

5 5

GND

RTS

6 6

CTS

E_MD

7 7

E_MD

RTS

8 8

CTS

E_RST

9 9

E_RST

+5V

10 10

+5V

GND

11 11

GND

+5V

12 12

+5V

UART2 wafer

Add-on module

N.C

1 1

N.C

TXD

2 2

RXD

3 3

TXD

CTS

4 4

RTS

GND

5 5

GND

RTS

6 6

CTS

N.C

7 7

N.C

RTS

8 8

CTS

N.C

9 9

N.C

+5V

10 10

+5V

GND

11 11

GND

+5V

12 12

+5V

APPENDIX

INTERFACE



USB



Internal interface

Appendix

Page 67

EZ2250i/EZ2350i USER MANUAL

APPENDIX

FILE MANIPULATION WHEN USING USB STICK

File Manipulation

The files in both devices (USB memory stick and printer internal Flash memory) are able to copy and move by the

commands ‘’~MCPY’’ and ‘’MMOV’’ that sends from GoLabel on a PC via either connection - USB or Ethernet ports.



Copy

Syntax ~MCPY,s:o.x,d:o.x

Descripon Copy ﬁle from USB memory sck to Flash memory, or vise-versa

Parameter s = source device of stored object;

 “D” for USB memory sck; “F” for internal Flash memory

d = desnaon device of stored object

 “D” for USB memory sck; “F” for internal Flash memory

o = object name (ﬁle name); the name “o” is substuted for “*”

x = extension (ﬁle type), the type “x” is substuted by ”*”, or following

either one: D= database, A= Asia font, C= TTF font, E= Bit-Mapped

font, F= label format, G= graphic, S= serial ﬁle, T= text, B= Unicode

Table.

Example ~MCPY,F:*.F,D:*.F

(Copy enre “Label Format” ﬁles from Flash memory to USB memory

sck)

~MCPY,D:*.G,F:*.G

(Copy enre “Graphic” ﬁles from USB memory sck to Flash Memory)

~MCPY,D:*.*,F:*.*

(Copy all object ﬁles from USB memory sck to Flash Memory)



Move

Syntax ~MMOV,s:o.x,d:o.x

Descripon Move ﬁles from USB memory sck to Flash memory or vise-versa

Parameter s = source device of stored object;

 “D” for USB memory sck; “F” for internal Flash memory

d = desnaon device of stored object

 “D” for USB memory sck; “F” for internal Flash memory

o = object name (ﬁle name); the name “o” is substuted for “*”

x = extension (ﬁle type), the type “x” is substuted by ”*”, or following

either one: D= database, A= Asia font, C= TTF font, E= Bit-Mappe

font, F= label format, G= graphic, S= serial ﬁle, T= text, B= Unicode

Table.

Example ~MMOV,F:*.F,D:*.F

(Move enre “Label Format” ﬁles from Flash memory to USB memory

sck)

~MMOV,D:*.G,F:*.G

(Move enre “Graphic” ﬁles from USB memory sck to Flash Memory)

~MMOV,D:*.*,F:*.*

(Move all object ﬁles from USB memory sck to Flash Memory)

Appendix