Godex EZ-1100Plus, EZ-1200Plus, EZ-1300Plus, EZ-1000Plus User Manual

User’s Manual

EZ-1000Plus

P/N. 920-012411-03
Rev. A, 08.2009

FCC COMPLIANCE STATEMENT

FOR AMERICAN USERS

This equipment has been tested and found to comply with the limits for a CLASS A digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference when the equipment is operated in a commercial
environment. This equipment generates, uses, and can radiate radio frequency energy and, if
not installed and used in accordance with the instructions, may cause harmful interference to
radio communications. Operation of this equipment in a residential area is likely to cause harmful
interference in which case the user will be required to correct the interference at own expense.

EMS AND EMI COMPLIANCE STATEMENT

FOR EUROPEAN USERS

This equipment has been tested and passed with the requirements relating to electromagnetic
compatibility based on the standards EN 55022:1998+A1:2000+A2:2003, CISPR 22 , Class A
EN 55024:1998+A1:2001+A2:2003, IEC 61000- 4 Series EN 61000-3-2 / 2000 & EN 61000-3-3 /

1995. The equipment also tested and passed in accordance with the European Standard
EN55022 for the both Radiated and Conducted emissions limits.

EZ PLUS SERIES

TO WHICH THIS DECLARATION RELATES

IS IN CONFORMITY WITH THE FOLLOWING STANDARDS

EN55022 : 1998,CLSPR 22, Class A / EN55024 : 1998IEC 61000-4 Serial / EN61000-3-2 : 2000
/ EN 6100-3-3 : 1995 / CFR 47, Part 15/CISPR 22 3rd Edition : 1997, Class A / ANSI C63.4 :
2001 / CNS 13438 / IEC60950-1 : 2001 / GB4943 : 2001 / GB9254 : 1998 / GB17625.1 : 2003
/EN60950-1 : 2001

CAUTION
Danger of explosion if battery is incorrectly replaced
Replace only with the equivalent type recommended by the manufacture.
Dispose of used batteries according to the manufacturer’s instructions.

Specifications are subject to change without notice.

EZ-1000Plus User’s Manual

1

Safety Instructions

Bitte die Sicherheitshinweise sorgfältig lesen und für später aufheben.

1. Die Geräte nicht der Feuchtigkeit aussetzen.

2. Bevor Sie die Geräte ans Stromnetz anschließen, vergewissern Sie Sich, dass die
Spannung des Geräts mit der Netzspannung übereinstimmt.

3. Nehmen Sie das Gerät bei Überspannungen (Gewitter) vom Netz. Das Gerät könnte
sonst Schaden nehmen.

4. Sollte versehentlich Flüssigkeit in das Gerät gelangen, so ziehen sofort den
Netzstecker. Anderenfalls besteht die Gefahr eines lebensgefährlichen elektrischen
Schlags.

5. Wartungs- und Reparaturarbeiten dürfen aus Sicherheitsgründen nur von
autorisierten Personen durchgeführt werden.

6. Bei Wartungs- und Reparaturarbeiten müssen die Sicherheitsvorschriften der
zuständigen Berufsverbände und Behörden unbedingt eingehalten werden.

7. Bei Verletzungen unbedingt den Arzt aufsuchen und die gegebenenfalls die
zuständigen Stellen benachrichtigen. Unterlassung kann zum Verlust der
Versicherungsleistungen führen.

EZ-1000Plus User’s Manual

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Safety Instructions

Please read the following instructions seriously.

1. Keep the equipment away from humidity.

2. Before you connect the equipment to the power outlet, please check the voltage of the
power source.

3. Disconnect the equipment from the voltage of the power source to prevent possible
transient over voltage damage.

4. Don’t pour any liquid to the equipment to avoid electrical shock.

5. ONLY qualified service personnel for safety reason should open equipment.

6. Don’t repair or adjust energized equipment alone under any circumstances. Some one
capable of providing first aid must always be present for your safety

7. Always obtain first aid or medical attention immediately after an injury. Never neglect
an injury, no matter how slight it seems.

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1. BARCODE PRINTER...................................................................5

1-1. Printer Accessories.........................................................................................................5

1-2. General Specifications....................................................................................................5

1-3. Communication Interface................................................................................................7

1-4. Printer Parts....................................................................................................................9

2. PRINTER INSTALLATION......................................................... 11

2-1. Ribbon Installation ........................................................................................................11

2-2. Label Installation...........................................................................................................13

2-3. Label Roll Core Installation Instruction.........................................................................14

2-4. Card / Hang tags Installation ........................................................................................15

2-5. PC Connection..............................................................................................................15

2-6. Driver Installation.......................................................................................................... 16

3. ACCESSORY............................................................................. 18

3-1. Stripper Module Installation.......................................................................................... 18

3-2. Cutter Module Installation.............................................................................................21

3-3. Ethernet Module Installation.........................................................................................23

3-4. WLAN Module Installation.............................................................................................25

3-5. CF Card Adapter Installation.........................................................................................28

3-6. CF Card Instruction....................................................................................................... 29

4. PRINTER SETTING ...................................................................30

4-1. FEED Key.....................................................................................................................30

4-2. LED Status....................................................................................................................30

4-3. Auto Sensing................................................................................................................. 30

4-5. Error Messages.............................................................................................................32

5. MAINTENANCE AND ADJUSTMENT....................................... 33

5-1. Thermal Print Head Cleaning ....................................................................................... 33

5-2. Thermal Print Head Balance Adjustment......................................................................33

5-3. Print Line Adjustment.................................................................................................... 34

5-4. Adjust the cutter............................................................................................................34

5-5. Troubleshooting............................................................................................................ 35

APPENDIX ..................................................................................... 36

Certifications.........................................................................................................................36

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4

1. Barcode Printer

1-1. Printer Accessories

After unpacking, please check the accessories that come with the package, and store
appropriately.

 Barcode printer
 Power cord
 Switching Power
 USB Cable
 Label
 Ribbon
 Empty Ribbon Roll
 Quick Start Guide
 CD (includes label editing software QLabel / Manual)

1-2. General Specifications

Model EZ-1100Plus EZ-1200Plus EZ-1300Plus

Print Method

Thermal Transfer / Direct Thermal

Resolution

203 dpi (8 dot/mm) 300 dpi (12 dot/mm)

Print Speed

4 IPS (100 mm/s) 6 IPS (150 mm/s) 4 IPS (100 mm/s)

Print Width

4.25” (108 mm) 4.16” (105.7 mm)

Print Length

Min. 0.39” (10 mm);
Max. 68” (1727 mm)

Min. 0.39” (10 mm);
Max. 30” (762 mm)

Memory

4MB Flash (2MB for user storage) ; 8MB SDRAM

Sensor Type

Adjustable reflective sensor. Fixed transmissive sensor, central aligned

Media

Types: Continuous form, gap labels, black mark sensing, and punched hole;
label length set by auto sensing or programming
Width: 1” (25.4 mm) Min. - 4.64” (118 mm) Max.
Thickness: 0.003” (0.06 mm) Min. - 0.01” (0.25 mm) Max.
Label roll diameter: Max. 5” (127 mm)
Core diameter: 1”, 1.5”, 3” (25.4 mm, 38.1 mm, 76.2 mm)

Ribbon

Types: Wax, wax/resin, resin
Length: 981’ (300 m)
Width: 1.18” Min - 4.33” (30 mm - 110 mm) Max
Ribbon roll diameter.: 2.67“ (68 mm)
Core diameter: 1” (25.4 mm)

Printer Language

EZPL, GEPL (Godex Eltron® Printer Language)

Software

Label design software: QLabel-IV (for EZPL only)
Driver & DLL: Windows 2000, XP and Vista

Resident Fonts

Bitmap fonts: 6, 8, 10, 12, 14, 18, 24, 30, 16X26 and OCR A & B
Bitmap fonts 90°, 180°, 270° rotatable, single characters 90°, 180°, 270°
rotatable
Bitmap fonts 8 times expandable in horizontal and vertical directions
Scalable fonts 90°, 180°, 270° rotatable

Download Fonts

Bitmap fonts 90°, 180°, 270° rotatable, single characters 90°, 180°, 270°
rotatable

A

sian fonts 90°, 180°, 270° rotatable and 8 times expandable in horizontal and
vertical directions
Scalable fonts 90°, 180°, 270° rotatable

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1-D Bar codes:
Code 39, Code 93, Code 128 (subset A, B, C), UCC/EAN-128 K-Mart,
UCC/EAN-128, UPC A / E (add on 2 & 5), I 2 of 5, I 2 of 5 with Shipping Bearer
Bars, EAN 8 / 13 (add on 2 & 5), Codabar, Post NET, EAN 128, DUN 14, HIBC,
MSI (1 Mod 10), Random Weight, Telepen, FIM, China Postal Code, RPS 128
and GS1 DataBar

Barcodes

2-D Bar codes:
PDF417, Datamatrix code, MaxiCode, QR code and Micro QR code

Code Pages

CODEPAGE 437, 850, 851, 852, 855, 857, 860, 861, 862, 863, 865, 866, 869,
737
WINDOWS 1250, 1251, 1252, 1253, 1254, 1255
Unicode (UTF8, UTF16)

Graphics

Resident graphic file types are BMP and PCX, other graphic formats are
downloadable from the software

Interfaces

Serial port: RS-232 (DB-9)
USB port (default on)
Parallel port: Centronics 36-pin

Control Panel

Two bi-color status-LEDs: Ready, St atus
Control key: FEED

Power

Auto Switching 100-240VAC, 50-60Hz

Environment

Operation temperature: 41°F to 104°F (5°C to 40°C)
Storage temperature: -4°F to 122°F (-20°C to 50°C)

Humidity

Operation: 30-85%, non-condensing.
Storage: 10-90%, non-condensing.

Agency

Approvals

CE(EMC), FCC Class A, CB, cUL, CCC

Dimension

Length: 11.2” (285 mm)
Height: 6.8” (171 mm)
Width: 8.9” (226 mm)

Weight

6 lbs (2.72Kg) ,excluding consumables

Options

Rotary Cutter
Label Stripper
External label roll holder for 10” (250 mm) O.D. label rolls
External label rewinder
CF card adapter with real time clock (max. 1GB CF card)
Ethernet 10/100Mbps print server (default off; disables USB when in use)

802.11 b/g wireless print server (default off; disables USB when in use)

Specifications are subject to change without notice. All company and/or product names are
trademarks and/or registered trademarks of their respective owners.

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1-3. Communication Interface

Parallel Interface

Handshake : DSTB connects to the printer, BUSY connects to the host
Interface cable : Parallel cable compatible to IBM PC
Pin out : See below

PIN NO. FUNCTION TRANSMITTER
1
2-9
10
11
12
13
14
15
16
17
18
19-30
31
32
33
34-35
36

/Strobe
Data 0-7
/Acknowledge
Busy
/Paper empty
/Select
/Auto-Linefeed
N/C
Signal Gnd
Chasis Gnd
+5V,max 500mA
Signal Gnd
/Initialize
/Error
Signal Ground
N/C
/Select-in

host / printer
host
printer
printer
printer
printer
host / printer

host
host / printer
printer

host / printer

Serial Interface

Serial Default
Setting

:

9600 baud rate､no parity､8 data bits､1 stop bit､XON/XOFF protocol and
RTS/CTS。

RS232 HOUSING (9-pin to 9-pin)

DB9 SOCKET DB9 PLUG

--- 1 1 +5V,max 500mA
RXD 2 2 TXD
TXD 3 3 RXD
DTR 4 4 N/C
GND 5 5 GND
DSR 6 6 RTS
RTS 7 7 CTS
CTS 8 8 RTS

RI 9 9 N/C

PC

PRINTER

【

Note】The total current output from parallel port and serial port altogether can not exceed

500mA.

USB Interface

Connector Type : Type B

PIN NO. 1 2 3 4

FUNCTION VBUS D- D+ GND

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Internal Interface

UART1 wafer Ethernet module

N.C

1

1

N.C

TXD

2

2

RXD

RXD

3

3

TXD

CTS

4

4

RTS

GND

5

5

GND

RTS

6

6

CTS

E_MD

7

7

E_MD

RTS

8

8

CTS

E_RST

9

9

E_RST

+5V

10

10

+5V

GND

11

11

GND

+5V

12

12

+5V

UART2 wafer Expansion module

+5V

1

1

+5V

CTS

2

2

RTS

TXD

3

3

RXD

RTS

4

4

CTS

RXD

5

5

TXD

GND

6

6

GND

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1-4. Printer Parts

2

1

3

4

5

6

7

8

1. Cover Open Button

2. Top Cover

3. Label Roll Core

4. Ribbon Rewind Wheel

5. Print Mechanism

6. Ribbon Rewind Shaft + Empty Ribbon Roll

7. Locking Tenon (left/right)

8. Front Cover Piece

2

1

3

4

5

1. LED Light (Ready)

2. LED Light (Status)

3. FEED Key

4. CF Card Slot Cover

5. Print Head Pressure Adjustment Screw (left/right)

EZ-1000Plus User’s Manual

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4

5

1

3

2

1. Ribbon Supply Shaft

2. Label Guide

3. Platen Roller

4. Print Line Adjustment Gear

5. Label Sensor

1

2

5

4

6

7

3

1. Fan-Fold Label Insert

2. Power Switch

3. Ethernet Socket (Option)

4. USB Port

5. Parallel Port

6. Serial Port (RS-232)

7. Power Socket

* The communication ports may vary depending on product types.

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2. Printer Installation

This printer model has the following print modes:
Thermal
Transfer (TT)

When printing, ribbon must be installed to transfer the print contents onto the

media.
Direct Thermal
(DT)

When printing, no ribbon is necessary; it only requires direct thermal media.
Please check which print mode you will use and then go into the Setting Mode to change the

print mode setting if necessary.

2-1. Ribbon Installation

1. Place the printer on a

horizontal surface, and
open the top cover by
pressing the Cover
Open Buttons on both
sides.

2. Loosen and then lift the

upper print mechanism
by pressing the locking
tenons.

3. Place a new ribbon roll

onto the ribbon supply
shaft.

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4. Feed the ribbon from

the Ribbon Supply
Shaft under the Print
Head.

5. Wrap the ribbon around

the Ribbon Shaft and
stick the ribbon onto the
Empty Ribbon Roll
Core.

6. Firmly close the upper

print mechanism.

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2-2. Label Installation

1. Open the top cover by

pressing the Cover
Open Buttons on both
sides.

2. Place the label roll onto

the Label Roll Core.

3. Loosen and lift the

upper print mechanism
by pressing the locking
tenons.

4. Feed the label through

the two Label Guides to
the Tear-off Bar.

5. Align the label guides to

the label edge.

6. Close the upper print

mechanism from the
top to finish label
installation.

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2-3. Label Roll Core Installation Instruction

(A) 1” roll core installation

(B) 1.5” roll core installation

(C) 3” roll core installation

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2-4. Card / Hang tags Installation

When installing cord tags, the tag hole must align
with the sensor arrow (as indicated in figure), then
use the Label Guide to secure the tags.

Tag hole position

Sensor Detection Position

Sensor

2-5. PC Connection

1. Please make sure the printer is powered off.

2. Take the power cable, plug the cable switch to the power socket, and then connect the

other end of the cable to the printer power socket.

3. Connect the cable to the USB/parallel port on the printer and on the PC.

4. Power on the PC and the printer and the printer’s LED light will shine.

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2-6. Driver Installation

1. Insert product CD to your

computer’s CD Drive and find
the "Windows Drives" folder.

2. Select the icon of driver file

and click it to start the
installation.

3. Follow the instruction on

screen to keep the installation
going. Then the Driver Wizard
utility should run
automatically.

4. Select "Install printer drivers".

5. Select printer model.

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6. Select connection port.

7. Enter the printer name and

set printer sharing option.

8. A description page of printer

settings will be displayed after
all settings are completed.

9. Check if all printer settings

are correct and then press
Finish to start copying driver
files.

10. Wait for file copying finished

and complete the installation.

11. After the driver installation is

complete, there should be a
new printer model on
Windows "Printer and Faxes"
setting.

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3. Accessory

3-1. Stripper Module Installation

1 Stripper Module
2 Screw (TAP 3*8) x 2pcs

【

Note1】 Please power off

the printer before installing the
stripper module.

【

Note2】 Label liner

thickness is recommended to
be 0.06mm ± 10% with basic
weight 65g/

㎡

± 6%.

【

Note3】The max width for

stripper is 110mm

2

1

1. Open the top cover by
pressing the Cover
Open Buttons on both
sides.

2. Loosen and then lift the
upper print mechanism
by pressing the locking
tenons.

3. Unlock the front cover
piece by pushing locks
inward.

4. Lift/take off the front
cover piece according to
the direction shown in
the figure.

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5. Plug in the stripper
connector onto the
switchboard socket.
(refer to the right figure)

【

Note】

There are 2 sockets on the
converting boards (one is for
stripper installation, and
another one is for cutter),
before plug the connector into
socket, please check the pin
first.

6. Place the left side of the
stripper first, and then fit
the right side.

7. Hold the stripper module
and tighten the screws.

8. Feed the label through
the Label Guides.

【

Note】The label / paper

used for stripper is suggested
to be at least 20mm in height.

【

Suggestion】When printing

with stripper module, it is
suggested to set the stop
position (^E) to 9.

9. Peel off the first label,
and feed the liner
through the roller and
the Tear-off Bar.

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10. Follow the direction as
shown in figure to feed
the liner across the
stripper.

11. Close the upper print
mechanism and the
stripper.

12. Press the FEED key to
adjust the position of
label and complete the
installation.

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3-2. Cutter Module Installation

1 Cutter Module
2 Screw (TAP 3*8) x 2pcs

2

1

【

Note1】

Please power off the printer
before installing the cutter
module.

【

Note2】

Do not cut self-adhesive
labels! The traces of adhesive
will pollute the rotary knife and
impair safe operation! The
service life of the cutter is
500,000 cuts with 160g/

㎡

paper weight and 250,000
cuts with 200g/

㎡

paper

weight.

【

Note3】

The max paper cutting width is 116mm

【

Note4】

The label / paper that used for cutting is suggested to be at
least 30mm in height.

1. Open the top cover by
pressing the Cover
Open Buttons on both
sides.

2. Loosen and then lift the
upper print mechanism
by pressing the locking
tenons.

3. Unlock the front cover
piece by pushing locks
inward.

4. Lift/take off the front
cover piece according to
the direction shown in
the figure.

5. Plug in the cable
connector of the cutter
module onto the
switchboard socket.

【

Note】

Before plug the connector into
socket, please check the pin
first.

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21

6. Place the left side of the
stripper first, and then fit
the right side.

7. Flip the cutter module
downward to open the
cutter.

8. Hold the cutter module
and lock it with screws

9. After the screws are
locked, flip close the
cutter module.

10. Feed the label through
the Label Guides.

11. Close the mechanism to
complete the cutter
module installation.

【

Note】

It is not suggested to use
label-inside paper when
printing with cutter module.

12. Press the FEED key to
adjust the position of
label and complete the
installation.

【

Suggestion】

When printing with cutter
module, it is suggested to set
the stop position (^E) to 30.

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3-3. Ethernet Module Installation

1 Ethernet Cable 1.8M
2 Bracket
3 Ethernet module
4 Module Connection Wire
5 Bracket Screw*2
6 Secure Screw*1

【

Note】

Please make sure that anti-static precautions
are adopted during the installation.

123

5

64

1. Make sure the power is off and the
power cable is unplugged. Place the
printer onto a smooth surface and flip the
whole printer unit upside down.

2. Unscrew the screws as indicated in figure.

3. Press the Cover Open Button and open

the top cover.

1

1

2

2

4. Remove the middle compartment and the

top cover.

5. Remove the Ethernet port cover from

back plate of the printer.

6. Secure the Ethernet module onto the

bracket.

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23

7. Cut the cable tie on the Module

Connection Wire. Then Plug the
connector into the socket on Ethernet
module.

【

Note】

Please cut the cable tie carefully. Do not
damage the Module Connection Wire.

8. Align the Ethernet module to the Ethernet

port and plug into it.

9. Thread the Module Connection Wire

through the other connection wires on the
mainboard as the direction showed in
figure.

【

Note】

Please organize all cables and wires well
before putting middle compartment and top
cover back to ensure that the printer can be
assembled correctly.

10. Secure the module onto the back plate.

11. To complete installation, put the middle

compartment back and tighten it onto the
bottom of the printer, then put the top
cover back.

【

Note】

After the Ethernet module installation is
completed, please send the
"^XSET,USBETHERNET,1" printer command
to printer for activating the Ethernet
connection function. Please mind that USB
port will be deactivated once the Ethernet
connection function is activated.

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24

3-4. WLAN Module Installation

1 Ethernet Cable 1.8M
2 Secure Screw*1
3 Bracket Screw*2
4 Module Bracket
5 WLAN module
6 Module Connection Wire

7 WLAN Antenna

8 Nut (for Antenna)

9 Washer (for Antenna)
10 Fixture Plate
11 Antenna Bracket

1. Make sure the power is off and the
power cable is unplugged. Place the
printer onto a smooth surface and flip the
whole printer unit upside down.

2. Unscrew the screws as indicated in figure.

3. Press the Cover Open Button and open

the top cover.

1

1

2

2

4. Remove the middle compartment and the

top cover.

5. Remove the Ethernet port cover from

back plate of the printer.

6. Secure the WLAN module onto the

bracket.

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25

7. Cut the cable tie on the Module

Connection Wire. Then Plug the
connector into the socket on WLAN
module.

【

Note】

Please cut the cable tie carefully. Do not
damage the Module Connection Wire.

8. Align the WLAN module to the Ethernet

port and plug into it.

9. Secure the module onto the back plate.

10. Thread the Module Connection Wire

through the other connection wires on the
mainboard as the direction showed in
figure. Then arrange the Antenna
Connection Wire as the arrow showed.

【

Note】

Please organize all cables and wires well
before putting middle compartment and top
cover back to ensure that the printer can be
assembled correctly.

11. Remove the Antenna port cover from

back plate of the printer.

12. Thread Antenna Connection Wire through

the hole on the Antenna Bracket. Then
put the Antenna Connection Wire and
Antenna Bracket on the Antenna port as
figure showed.

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26

13. Put the Fixture Plate first then the Washer

and tighten the Nut to mount Antenna
Connection Wire on the printer.

【

Note】

It is suggested to tighten the Nut with
long-nose pliers when mounting the Antenna
Connection Wire.

14. Turn the Antenna according to the

direction as arrow showed to mount it on
the Antenna Connection Wire. The angle
of Antenna can be adjusted if needed.

15. To complete the installation, reassemble
the middle compartment and tighten the
screws onto the bottom of the printer,
then put the top cover back.

【

Note1】

After the WLAN module installation is
completed, please send the
"^XSET,USBETHERNET,1" printer command
to printer for activating the Ethernet
connection function. Please mind that USB
port will be deactivated once the Ethernet
connection function is activated.

【

Note2】

The first time setting operation must be
performed with Ethernet (wired) connection
before you can access wireless network.

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27

3-5. CF Card Adapter Installation

1 CF Card Adapter (Front)
2 CF Card Adapter (Back)

【

Note】

Please power off the printer
before installing the CF Card
Adapter.

2

1

1. Open the top cover by
pressing the Cover
Open Buttons on both
sides.

2. Take off the label roll
core.

3. Open and remove the
plastic cover from the
inner base.

4. Check the
correspondent pins and
sockets to plug the
adapter card onto the
main board.

【

Note】

Please make sure the sockets
and the pins are match,
otherwise the pins may get
damaged.

5. Close the plastic cover.

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28

3-6. CF Card Instruction

EZ-1000Plus series printers can read the CF Card after installed the CF Card Adapter. If the
built-in memory is insufficient for storing label formats, graphics or fonts, users can use CF Card
as external memory to provide more memory space.

When using the CF card, please follow the instruction as below:

1. Please power off the printer before installing or removing CF Card from the card slot.

2. The CF Card cannot be used for printer’s external memory until it is formatted in
FAT16. When the printer has detected that the CF card is not formatted in FAT16, it
will beep 3 times and the Status led light will flash orange.

3. If user wants to format the CF Card, just press the “FEED” key, and then the printer
will start to format the CF Card in FAT16. When the format is complete, the LED light
will turn to green.

4. If choose not to format the CF Card, just open the Top Cover of printer and wait for
the turn-on procedure complete.

5. After the format is complete, a file folder named “Godex” would be created
automatically. This folder is for storing all the data from the printer, please don’t do
any change on it.

6. The specification of CF Card that is supported by the printer is as follow:

z Compact Flash Type I
z Compact Flash (CF) v1.4 specification
z Capacity: 128MB ~ 1GB
z File system: FAT16

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4. Printer Setting

4-1. FEED Key

After pressing the FEED key, printer will feed the media (according to media type) to the
specified stop position. When printing with continuous media, pressing the FEED key will feed
the media out to a certain length. When printing with labels, the printer will feed one label each
time the FEED key is pressed. If the label is not sent out in a correct position, please proceed
with the Auto Sensing (see next section).

4-2. LED Status

*Note: below descriptions are only applied after firmware version G3.000.

Press and hold the FEED key then power on the printer. Wait for the LED light flashing red and
then release the FEED key, the printer will enter into Auto Sensing Mode to do the calibration. A
Self-Test page will be printed out automatically after the calibration is completed. Below are the
sequence and the description of two modes:

LED Light Beep Status

Description

READY Green
STATUS X

X

Normal status

Normal status

Press and hold the FEED Key then power on the printer.

READY

Red

(Flash)

STATUS Orange

3

Auto Sensing

Mode

Printers are currently in Auto
Sensing Mode. The calibration
will be performed and a
Self-Test page will be printed out
to show the configurations of
printer. For more detail about

A

uto Sensing Mode, please refer
to next section. For the
descriptions of Self-Test page
please refer to page 31.

4-3. Auto Sensing

Printer can automatically detect the label and store the result of detecting. By doing this, the
printer will calibrate the printing position of the label and the user can do printing without setting
the label length. To perform the Auto Sensing, please do as follows:

1. Check if the label is correctly loaded on the printer.

2. Power off the printer, press and hold the FEED key.

3. Power on the printer while still holding the FEED key. Keep holding the FEED key, wait for
the LED light turn to flash red and then release the FEED key. Printer will automatically
detect the label and record it.

4. A Self-Test page will be printed out after Auto Sensing is completed and the printer goes
back to standby mode.

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4-4. Self-Test page

The Self-Test page helps user to figure out whether the printer is operating normally. Below are
some general descriptions about the content of Self-Test page:

EZXXXX : VX.XXX
Serial port :96,N,8,1
int-usb sw setting: ext-USB

1 DRAM installed
Image buffer size : 1500K
000 FORM(S) IN MEMORY
000 GRAPHIC (S) IN MEMORY
000 FONT(S) IN MEMORY
000 ASIAN FONT(S) IN MEMORY
000 DATABASE(S) IN MEMORY
000 TTF(S) IN MEMORY
2048K BYTES FREE MEMORY
^S4 ^H10 ^R000 ~R200
^W10 ^Q48,3
Option : ^D0 ^O0 ^AD
Reflective Sensor AD: 639 754 928 (10)
Code Page: 850

Model & Version
Serial port setup
USB port setting

Test pattern
Number of DRAM installed

Image buffer size
Number of forms
Number of graphics
Number of fonts
Number of Asian fonts
Number of Databases
Number of Scalable fonts
Free memory size
Speed, Density, Ref. Point, Print direction
Label width, Form length
Cutter, Stripper, Mode
Sensor Setting
Code Page

【

Note】

For more information about advance settings, such as "Print mode switch", "Sensor switch" or
"Dump Mode", please refer to Programmer's manual.

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4-5. Error Messages

LED Light

Ready Status

Beep Description Solution

Red

4 beeps

twice

Print head is not firmly closed.

Re-open the print head and
make sure it closes tightly.

Red

(Flash)

Red

(Flash)

None

The temperature of print head
is too high.

Wait for the print head
temperature drops to the
normal temperature range,
printer will go back to the
standby mode and the LED

light will stop flashing.
Ribbon is not installed, and
printer shows error message.

Make sure the printer is in the

Direct Thermal mode.

Red

3 beeps

twice

Ribbon is used up or ribbon
supply shaft is not moving.

Replace with new ribbon roll.

Unable to detect paper.

Make sure the movable sensor

mark is at the correct position,

if the sensor is still unable to

detect paper, and then go

through Auto Sensing again.

Red

2 beeps

twice

Paper used up. Replace with new label roll.

Red

2 beeps

twice

Abnormal paper feed.

Possible causes: card tags or

paper fall into the gap behind

the platen roller, can’t find

label gap/black mark, black

mark paper out. Please adjust

it according to actual usage.

Red

2 beeps

twice

Memory is full; printer will print
out “Memory full.”

Delete unnecessary data in

the memory.

Red

2 beeps

twice

Can’t find the file; printer will
print out “Filename can not be
found.”

Use “~X4” command to print

out all the files, and then check

whether the file exist and the

file name is correct.

Red

2 beeps

twice

File name is repeated; printer
will print out “Filename is
repeated.”

Change the file name and

download again.

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5. Maintenance and Adjustment

5-1. Thermal Print Head Cleaning

Unclear printouts may be caused by
dusty print head, ribbon stain or label
liner glue. Therefore when printing, it’s
necessary to keep the top cover closed.
Also, check and prevent paper/label
from being stained or dusty to ensure
print quality and to prolong the print
head life. Print head cleaning
instructions are as follows:

1. Power-off the printer.

2. Open the top cover.

3. Take out the ribbon.

4. Open the print head by pressing
the locking tenons.

5. If on the print head (see blue
arrow) there’s label pieces or other
stain, please use a soft cloth with
industrial use alcohol to wipe away
the stain.

【

Note1】

Weekly cleaning on the print head is
recommended.

【

Note2】

When cleaning the print head
with soft cloth, make sure there
is no any metal or hard particles
attached on it.

5-2. Thermal Print Head Balance Adjustment

When printing with different label
materials or using different ribbon types,
unbalanced print quality may occur due
to the media material differences, thus
it’s necessary to adjust the Thermal
Print Head pressure.

1. Open the top cover.

2. Take out the ribbon.

3. Turning the print head adjustment
screws slightly by screwdriver to
increase or decrease print head
pressure.

+

-

+

-

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5-3. Print Line Adjustment

To get better printing balance and
quality, use print head adjusting gear
to adjust the contacting surface
between print head and label.

1. When turning print head
adjusting gear counter-clockwise
(as arrow 1 shows), print head
would move in the direction
where arrow A shows.

2. When turning print head
adjusting gear clockwise (as
arrow 2 shows), print head
would move in the direction
where arrow B shows.

A

B

1

2

5-4. Adjust the cutter

1. A cutter-adjusting hole is present
on the side of cutter (where A is
pointing to).

2. The cutter will not work properly if
there is a paper jam. Turn the
power off and use a #M3 hexagon
wrench inserted into hole “A”, and
then turn it counter-clockwise.

3. Power on the printer after clearing
the paper jam, the cutter will reset
automatically.

【

Note】

The label / paper used for cutting is
suggested to be at least 30mm in
height.

A

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5-5. Troubleshooting

Problem Recommended Solution

Power on the printer, but the
LED does not light up

♦ Check the power connector

LED light turns red
(power/status) after printing
stops

♦ Check for software setting or program command errors
♦ Replace with suitable label or ribbon
♦ Check if label or ribbon is all out
♦ Check if label is jammed/tangled up
♦ Check if mechanism is not closed(Thermal Print Head not

positioned correctly)

♦ Check if sensor is blocked by paper/label
♦ Check for abnormal cutter function or of no actions (if cutter

is installed)
Printing started, but nothing
was printed on the label

♦ Check if label is placed upside down or if label is not

suitable for the application

♦ Select the correct printer driver
♦ Select the correct label and print type

When printing, label is
jammed/tangled up

♦ Clean the label jam, and if label is stuck on Thermal Print

Head, please remove it by using soft cloth with alcohol.
When printing, only part of the
contents were printed

♦ Check if label or ribbon is stuck on the Thermal Print Head
♦ Check if application software has errors
♦ Check if start position setting has errors
♦ Check if ribbon has wrinkles
♦ Check if ribbon supply shaft is creating friction with the

platen roller. If the platen roller needs to be replaced,

please contact your reseller for more information

♦ Check if power supply is correct
When printing, part of the label
wasn’t printed completely

♦ Check if Thermal Print Head is stained or dusted

♦ Use internal command “~T” to check Thermal Print Head

can print completely

♦ Check the media quality
Printout not in desired position

♦ Check if sensor is covered by paper or dust

♦ Check if liner is suitable for use, please contact reseller for

more information

♦ Check if label roll edge is aligned with Label Width Guide
When printing, page skipping
occurs

♦ Check if error occurs on label height setting

♦ Check is sensor is covered by dust

Unclear printout

♦ Check print darkness setting

♦ Check if Thermal Print Head is covered with glue or stain

When using cutter, label
wasn’t cut straight

♦ Check if label is set up straight
When using cutter, label

wasn’t cut successfully

♦ Check whether label thickness exceeds 0.2mm
When using cutter, label

couldn’t feed or abnormal
cutting occurs

♦ Check if cutter is installed properly

♦ Check if Paper Feed Rods are sticky

When using stripper,
abnormal function occurs

♦ Check if stripper sensor is covered with dust

♦ Check if label is installed properly

【

Note】

Your dealer is knowledgeable about printers, printing software, and your unique system.
Please contact your local dealer for further technical support.

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35

Appendix

Certifications

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