Godex EZ-1100Plus, EZ-1200Plus, EZ-1300Plus, EZ-1000Plus User Manual

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Page 1

User’s Manual

EZ-1000Plus

P/N. 920-012411-03 Rev. A, 08.2009

Page 2

FCC COMPLIANCE STATEMENT

FOR AMERICAN USERS

This equipment has been tested and found to comply with the limits for a CLASS A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at own expense.

EMS AND EMI COMPLIANCE STATEMENT

FOR EUROPEAN USERS

This equipment has been tested and passed with the requirements relating to electromagnetic compatibility based on the standards EN 55022:1998+A1:2000+A2:2003, CISPR 22 , Class A EN 55024:1998+A1:2001+A2:2003, IEC 61000- 4 Series EN 61000-3-2 / 2000 & EN 61000-3-3 /

1995. The equipment also tested and passed in accordance with the European Standard EN55022 for the both Radiated and Conducted emissions limits.

EZ PLUS SERIES

TO WHICH THIS DECLARATION RELATES

IS IN CONFORMITY WITH THE FOLLOWING STANDARDS

EN55022 : 1998,CLSPR 22, Class A / EN55024 : 1998IEC 61000-4 Serial / EN61000-3-2 : 2000 / EN 6100-3-3 : 1995 / CFR 47, Part 15/CISPR 22 3rd Edition : 1997, Class A / ANSI C63.4 : 2001 / CNS 13438 / IEC60950-1 : 2001 / GB4943 : 2001 / GB9254 : 1998 / GB17625.1 : 2003 /EN60950-1 : 2001

CAUTION Danger of explosion if battery is incorrectly replaced Replace only with the equivalent type recommended by the manufacture. Dispose of used batteries according to the manufacturer’s instructions.

Specifications are subject to change without notice.

EZ-1000Plus User’s Manual

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Safety Instructions

Bitte die Sicherheitshinweise sorgfältig lesen und für später aufheben.

1. Die Geräte nicht der Feuchtigkeit aussetzen.

2. Bevor Sie die Geräte ans Stromnetz anschließen, vergewissern Sie Sich, dass die Spannung des Geräts mit der Netzspannung übereinstimmt.

3. Nehmen Sie das Gerät bei Überspannungen (Gewitter) vom Netz. Das Gerät könnte sonst Schaden nehmen.

4. Sollte versehentlich Flüssigkeit in das Gerät gelangen, so ziehen sofort den Netzstecker. Anderenfalls besteht die Gefahr eines lebensgefährlichen elektrischen Schlags.

5. Wartungs- und Reparaturarbeiten dürfen aus Sicherheitsgründen nur von autorisierten Personen durchgeführt werden.

6. Bei Wartungs- und Reparaturarbeiten müssen die Sicherheitsvorschriften der zuständigen Berufsverbände und Behörden unbedingt eingehalten werden.

7. Bei Verletzungen unbedingt den Arzt aufsuchen und die gegebenenfalls die zuständigen Stellen benachrichtigen. Unterlassung kann zum Verlust der Versicherungsleistungen führen.

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Safety Instructions

Please read the following instructions seriously.

1. Keep the equipment away from humidity.

2. Before you connect the equipment to the power outlet, please check the voltage of the power source.

3. Disconnect the equipment from the voltage of the power source to prevent possible transient over voltage damage.

4. Don’t pour any liquid to the equipment to avoid electrical shock.

5. ONLY qualified service personnel for safety reason should open equipment.

6. Don’t repair or adjust energized equipment alone under any circumstances. Some one capable of providing first aid must always be present for your safety

7. Always obtain first aid or medical attention immediately after an injury. Never neglect an injury, no matter how slight it seems.

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1. BARCODE PRINTER...................................................................5

1-1. Printer Accessories.........................................................................................................5

1-2. General Specifications....................................................................................................5

1-3. Communication Interface................................................................................................7

1-4. Printer Parts....................................................................................................................9

2. PRINTER INSTALLATION......................................................... 11

2-1. Ribbon Installation ........................................................................................................11

2-2. Label Installation...........................................................................................................13

2-3. Label Roll Core Installation Instruction.........................................................................14

2-4. Card / Hang tags Installation ........................................................................................15

2-5. PC Connection..............................................................................................................15

2-6. Driver Installation.......................................................................................................... 16

3. ACCESSORY............................................................................. 18

3-1. Stripper Module Installation.......................................................................................... 18

3-2. Cutter Module Installation.............................................................................................21

3-3. Ethernet Module Installation.........................................................................................23

3-4. WLAN Module Installation.............................................................................................25

3-5. CF Card Adapter Installation.........................................................................................28

3-6. CF Card Instruction....................................................................................................... 29

4. PRINTER SETTING ...................................................................30

4-1. FEED Key.....................................................................................................................30

4-2. LED Status....................................................................................................................30

4-3. Auto Sensing................................................................................................................. 30

4-5. Error Messages.............................................................................................................32

5. MAINTENANCE AND ADJUSTMENT....................................... 33

5-1. Thermal Print Head Cleaning ....................................................................................... 33

5-2. Thermal Print Head Balance Adjustment......................................................................33

5-3. Print Line Adjustment.................................................................................................... 34

5-4. Adjust the cutter............................................................................................................34

5-5. Troubleshooting............................................................................................................ 35

APPENDIX ..................................................................................... 36

Certifications.........................................................................................................................36

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1. Barcode Printer

1-1. Printer Accessories

After unpacking, please check the accessories that come with the package, and store appropriately.

 Barcode printer  Power cord  Switching Power  USB Cable  Label  Ribbon  Empty Ribbon Roll  Quick Start Guide  CD (includes label editing software QLabel / Manual)

1-2. General Specifications

Model EZ-1100Plus EZ-1200Plus EZ-1300Plus

Print Method

Thermal Transfer / Direct Thermal

Resolution

203 dpi (8 dot/mm) 300 dpi (12 dot/mm)

Print Speed

4 IPS (100 mm/s) 6 IPS (150 mm/s) 4 IPS (100 mm/s)

Print Width

4.25” (108 mm) 4.16” (105.7 mm)

Print Length

Min. 0.39” (10 mm); Max. 68” (1727 mm)

Min. 0.39” (10 mm); Max. 30” (762 mm)

Memory

4MB Flash (2MB for user storage) ; 8MB SDRAM

Sensor Type

Adjustable reflective sensor. Fixed transmissive sensor, central aligned

Media

Types: Continuous form, gap labels, black mark sensing, and punched hole; label length set by auto sensing or programming Width: 1” (25.4 mm) Min. - 4.64” (118 mm) Max. Thickness: 0.003” (0.06 mm) Min. - 0.01” (0.25 mm) Max. Label roll diameter: Max. 5” (127 mm) Core diameter: 1”, 1.5”, 3” (25.4 mm, 38.1 mm, 76.2 mm)

Ribbon

Types: Wax, wax/resin, resin Length: 981’ (300 m) Width: 1.18” Min - 4.33” (30 mm - 110 mm) Max Ribbon roll diameter.: 2.67“ (68 mm) Core diameter: 1” (25.4 mm)

Printer Language

EZPL, GEPL (Godex Eltron® Printer Language)

Software

Label design software: QLabel-IV (for EZPL only) Driver & DLL: Windows 2000, XP and Vista

Resident Fonts

Bitmap fonts: 6, 8, 10, 12, 14, 18, 24, 30, 16X26 and OCR A & B Bitmap fonts 90°, 180°, 270° rotatable, single characters 90°, 180°, 270° rotatable Bitmap fonts 8 times expandable in horizontal and vertical directions Scalable fonts 90°, 180°, 270° rotatable

Download Fonts

Bitmap fonts 90°, 180°, 270° rotatable, single characters 90°, 180°, 270° rotatable

sian fonts 90°, 180°, 270° rotatable and 8 times expandable in horizontal and vertical directions Scalable fonts 90°, 180°, 270° rotatable

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1-D Bar codes: Code 39, Code 93, Code 128 (subset A, B, C), UCC/EAN-128 K-Mart, UCC/EAN-128, UPC A / E (add on 2 & 5), I 2 of 5, I 2 of 5 with Shipping Bearer Bars, EAN 8 / 13 (add on 2 & 5), Codabar, Post NET, EAN 128, DUN 14, HIBC, MSI (1 Mod 10), Random Weight, Telepen, FIM, China Postal Code, RPS 128 and GS1 DataBar

Barcodes

2-D Bar codes: PDF417, Datamatrix code, MaxiCode, QR code and Micro QR code

Code Pages

CODEPAGE 437, 850, 851, 852, 855, 857, 860, 861, 862, 863, 865, 866, 869, 737 WINDOWS 1250, 1251, 1252, 1253, 1254, 1255 Unicode (UTF8, UTF16)

Graphics

Resident graphic file types are BMP and PCX, other graphic formats are downloadable from the software

Interfaces

Serial port: RS-232 (DB-9) USB port (default on) Parallel port: Centronics 36-pin

Control Panel

Two bi-color status-LEDs: Ready, St atus Control key: FEED

Power

Auto Switching 100-240VAC, 50-60Hz

Environment

Operation temperature: 41°F to 104°F (5°C to 40°C) Storage temperature: -4°F to 122°F (-20°C to 50°C)

Humidity

Operation: 30-85%, non-condensing. Storage: 10-90%, non-condensing.

Agency

Approvals

CE(EMC), FCC Class A, CB, cUL, CCC

Dimension

Length: 11.2” (285 mm) Height: 6.8” (171 mm) Width: 8.9” (226 mm)

Weight

6 lbs (2.72Kg) ,excluding consumables

Options

Rotary Cutter Label Stripper External label roll holder for 10” (250 mm) O.D. label rolls External label rewinder CF card adapter with real time clock (max. 1GB CF card) Ethernet 10/100Mbps print server (default off; disables USB when in use)

802.11 b/g wireless print server (default off; disables USB when in use)

Specifications are subject to change without notice. All company and/or product names are trademarks and/or registered trademarks of their respective owners.

EZ-1000Plus User’s Manual

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1-3. Communication Interface

Parallel Interface

Handshake : DSTB connects to the printer, BUSY connects to the host Interface cable : Parallel cable compatible to IBM PC Pin out : See below

PIN NO. FUNCTION TRANSMITTER 1 2-9 10 11 12 13 14 15 16 17 18 19-30 31 32 33 34-35 36

/Strobe Data 0-7 /Acknowledge Busy /Paper empty /Select /Auto-Linefeed N/C Signal Gnd Chasis Gnd +5V,max 500mA Signal Gnd /Initialize /Error Signal Ground N/C /Select-in

host / printer host printer printer printer printer host / printer

host host / printer printer

host / printer

Serial Interface

Serial Default Setting

9600 baud rate､no parity､8 data bits､1 stop bit､XON/XOFF protocol and RTS/CTS。

RS232 HOUSING (9-pin to 9-pin)

DB9 SOCKET DB9 PLUG

--- 1 1 +5V,max 500mA RXD 2 2 TXD TXD 3 3 RXD DTR 4 4 N/C GND 5 5 GND DSR 6 6 RTS RTS 7 7 CTS CTS 8 8 RTS

RI 9 9 N/C

PRINTER

【

Note】The total current output from parallel port and serial port altogether can not exceed

500mA.

USB Interface

Connector Type : Type B

PIN NO. 1 2 3 4

FUNCTION VBUS D- D+ GND

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Internal Interface

UART1 wafer Ethernet module

N.C

TXD

RXD

TXD

CTS

RTS

GND

RTS

CTS

E_MD

RTS

CTS

E_RST

+5V

GND

+5V

UART2 wafer Expansion module

+5V

CTS

RTS

TXD

RXD

RTS

CTS

RXD

TXD

GND

EZ-1000Plus User’s Manual

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1-4. Printer Parts

1. Cover Open Button

2. Top Cover

3. Label Roll Core

4. Ribbon Rewind Wheel

5. Print Mechanism

6. Ribbon Rewind Shaft + Empty Ribbon Roll

7. Locking Tenon (left/right)

8. Front Cover Piece

1. LED Light (Ready)

2. LED Light (Status)

3. FEED Key

4. CF Card Slot Cover

5. Print Head Pressure Adjustment Screw (left/right)

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1. Ribbon Supply Shaft

2. Label Guide

3. Platen Roller

4. Print Line Adjustment Gear

5. Label Sensor

1. Fan-Fold Label Insert

2. Power Switch

3. Ethernet Socket (Option)

4. USB Port

5. Parallel Port

6. Serial Port (RS-232)

7. Power Socket

* The communication ports may vary depending on product types.

EZ-1000Plus User’s Manual

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2. Printer Installation

This printer model has the following print modes: Thermal Transfer (TT)

When printing, ribbon must be installed to transfer the print contents onto the

media. Direct Thermal (DT)

When printing, no ribbon is necessary; it only requires direct thermal media. Please check which print mode you will use and then go into the Setting Mode to change the

print mode setting if necessary.

2-1. Ribbon Installation

1. Place the printer on a

horizontal surface, and open the top cover by pressing the Cover Open Buttons on both sides.

2. Loosen and then lift the

upper print mechanism by pressing the locking tenons.

3. Place a new ribbon roll

onto the ribbon supply shaft.

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4. Feed the ribbon from

the Ribbon Supply Shaft under the Print Head.

5. Wrap the ribbon around

the Ribbon Shaft and stick the ribbon onto the Empty Ribbon Roll Core.

6. Firmly close the upper

print mechanism.

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2-2. Label Installation

1. Open the top cover by

pressing the Cover Open Buttons on both sides.

2. Place the label roll onto

the Label Roll Core.

3. Loosen and lift the

upper print mechanism by pressing the locking tenons.

4. Feed the label through

the two Label Guides to the Tear-off Bar.

5. Align the label guides to

the label edge.

6. Close the upper print

mechanism from the top to finish label installation.

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2-3. Label Roll Core Installation Instruction

(A) 1” roll core installation

(B) 1.5” roll core installation

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2-4. Card / Hang tags Installation

When installing cord tags, the tag hole must align with the sensor arrow (as indicated in figure), then use the Label Guide to secure the tags.

Tag hole position

Sensor Detection Position

Sensor

2-5. PC Connection

1. Please make sure the printer is powered off.

2. Take the power cable, plug the cable switch to the power socket, and then connect the

other end of the cable to the printer power socket.

3. Connect the cable to the USB/parallel port on the printer and on the PC.

4. Power on the PC and the printer and the printer’s LED light will shine.

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2-6. Driver Installation

1. Insert product CD to your

computer’s CD Drive and find the "Windows Drives" folder.

2. Select the icon of driver file

and click it to start the installation.

3. Follow the instruction on

screen to keep the installation going. Then the Driver Wizard utility should run automatically.

4. Select "Install printer drivers".

5. Select printer model.

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6. Select connection port.

7. Enter the printer name and

set printer sharing option.

8. A description page of printer

settings will be displayed after all settings are completed.

9. Check if all printer settings

are correct and then press Finish to start copying driver files.

10. Wait for file copying finished

and complete the installation.

11. After the driver installation is

complete, there should be a new printer model on Windows "Printer and Faxes" setting.

EZ-1000Plus User’s Manual

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3. Accessory

3-1. Stripper Module Installation

1 Stripper Module 2 Screw (TAP 3*8) x 2pcs

【

Note1】 Please power off

the printer before installing the stripper module.

【

Note2】 Label liner

thickness is recommended to be 0.06mm ± 10% with basic weight 65g/

㎡

± 6%.

【

Note3】The max width for

stripper is 110mm

1. Open the top cover by pressing the Cover Open Buttons on both sides.

2. Loosen and then lift the upper print mechanism by pressing the locking tenons.

3. Unlock the front cover piece by pushing locks inward.

4. Lift/take off the front cover piece according to the direction shown in the figure.

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5. Plug in the stripper connector onto the switchboard socket. (refer to the right figure)

【

Note】

There are 2 sockets on the converting boards (one is for stripper installation, and another one is for cutter), before plug the connector into socket, please check the pin first.

6. Place the left side of the stripper first, and then fit the right side.

7. Hold the stripper module and tighten the screws.

8. Feed the label through the Label Guides.

【

Note】The label / paper

used for stripper is suggested to be at least 20mm in height.

【

Suggestion】When printing

with stripper module, it is suggested to set the stop position (^E) to 9.

9. Peel off the first label, and feed the liner through the roller and the Tear-off Bar.

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10. Follow the direction as shown in figure to feed the liner across the stripper.

11. Close the upper print mechanism and the stripper.

12. Press the FEED key to adjust the position of label and complete the installation.

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3-2. Cutter Module Installation

1 Cutter Module 2 Screw (TAP 3*8) x 2pcs

【

Note1】

Please power off the printer before installing the cutter module.

【

Note2】

Do not cut self-adhesive labels! The traces of adhesive will pollute the rotary knife and impair safe operation! The service life of the cutter is 500,000 cuts with 160g/

㎡

paper weight and 250,000 cuts with 200g/

㎡

paper

weight.

【

Note3】

The max paper cutting width is 116mm

【

Note4】

The label / paper that used for cutting is suggested to be at least 30mm in height.

1. Open the top cover by pressing the Cover Open Buttons on both sides.

2. Loosen and then lift the upper print mechanism by pressing the locking tenons.

3. Unlock the front cover piece by pushing locks inward.

4. Lift/take off the front cover piece according to the direction shown in the figure.

5. Plug in the cable connector of the cutter module onto the switchboard socket.

【

Note】

Before plug the connector into socket, please check the pin first.

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6. Place the left side of the stripper first, and then fit the right side.

7. Flip the cutter module downward to open the cutter.

8. Hold the cutter module and lock it with screws

9. After the screws are locked, flip close the cutter module.

10. Feed the label through the Label Guides.

11. Close the mechanism to complete the cutter module installation.

【

Note】

It is not suggested to use label-inside paper when printing with cutter module.

12. Press the FEED key to adjust the position of label and complete the installation.

【

Suggestion】

When printing with cutter module, it is suggested to set the stop position (^E) to 30.

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3-3. Ethernet Module Installation

1 Ethernet Cable 1.8M 2 Bracket 3 Ethernet module 4 Module Connection Wire 5 Bracket Screw*2 6 Secure Screw*1

【

Note】

Please make sure that anti-static precautions are adopted during the installation.

123

1. Make sure the power is off and the power cable is unplugged. Place the printer onto a smooth surface and flip the whole printer unit upside down.

2. Unscrew the screws as indicated in figure.

3. Press the Cover Open Button and open

the top cover.

4. Remove the middle compartment and the

top cover.

5. Remove the Ethernet port cover from

back plate of the printer.

6. Secure the Ethernet module onto the

bracket.

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7. Cut the cable tie on the Module

Connection Wire. Then Plug the connector into the socket on Ethernet module.

【

Note】

Please cut the cable tie carefully. Do not damage the Module Connection Wire.

8. Align the Ethernet module to the Ethernet

port and plug into it.

9. Thread the Module Connection Wire

through the other connection wires on the mainboard as the direction showed in figure.

【

Note】

Please organize all cables and wires well before putting middle compartment and top cover back to ensure that the printer can be assembled correctly.

10. Secure the module onto the back plate.

11. To complete installation, put the middle

compartment back and tighten it onto the bottom of the printer, then put the top cover back.

【

Note】

After the Ethernet module installation is completed, please send the "^XSET,USBETHERNET,1" printer command to printer for activating the Ethernet connection function. Please mind that USB port will be deactivated once the Ethernet connection function is activated.

EZ-1000Plus User’s Manual

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3-4. WLAN Module Installation

1 Ethernet Cable 1.8M 2 Secure Screw*1 3 Bracket Screw*2 4 Module Bracket 5 WLAN module 6 Module Connection Wire

7 WLAN Antenna

8 Nut (for Antenna)

9 Washer (for Antenna) 10 Fixture Plate 11 Antenna Bracket

1. Make sure the power is off and the power cable is unplugged. Place the printer onto a smooth surface and flip the whole printer unit upside down.

2. Unscrew the screws as indicated in figure.

3. Press the Cover Open Button and open

the top cover.

4. Remove the middle compartment and the

top cover.

5. Remove the Ethernet port cover from

back plate of the printer.

6. Secure the WLAN module onto the

bracket.

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7. Cut the cable tie on the Module

Connection Wire. Then Plug the connector into the socket on WLAN module.

【

Note】

Please cut the cable tie carefully. Do not damage the Module Connection Wire.

8. Align the WLAN module to the Ethernet

port and plug into it.

9. Secure the module onto the back plate.

10. Thread the Module Connection Wire

through the other connection wires on the mainboard as the direction showed in figure. Then arrange the Antenna Connection Wire as the arrow showed.

【

Note】

Please organize all cables and wires well before putting middle compartment and top cover back to ensure that the printer can be assembled correctly.

11. Remove the Antenna port cover from

back plate of the printer.

12. Thread Antenna Connection Wire through

the hole on the Antenna Bracket. Then put the Antenna Connection Wire and Antenna Bracket on the Antenna port as figure showed.

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13. Put the Fixture Plate first then the Washer

and tighten the Nut to mount Antenna Connection Wire on the printer.

【

Note】

It is suggested to tighten the Nut with long-nose pliers when mounting the Antenna Connection Wire.

14. Turn the Antenna according to the

direction as arrow showed to mount it on the Antenna Connection Wire. The angle of Antenna can be adjusted if needed.

15. To complete the installation, reassemble the middle compartment and tighten the screws onto the bottom of the printer, then put the top cover back.

【

Note1】

After the WLAN module installation is completed, please send the "^XSET,USBETHERNET,1" printer command to printer for activating the Ethernet connection function. Please mind that USB port will be deactivated once the Ethernet connection function is activated.

【

Note2】

The first time setting operation must be performed with Ethernet (wired) connection before you can access wireless network.

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3-5. CF Card Adapter Installation

1 CF Card Adapter (Front) 2 CF Card Adapter (Back)

【

Note】

Please power off the printer before installing the CF Card Adapter.

1. Open the top cover by pressing the Cover Open Buttons on both sides.

2. Take off the label roll core.

3. Open and remove the plastic cover from the inner base.

4. Check the correspondent pins and sockets to plug the adapter card onto the main board.

【

Note】

Please make sure the sockets and the pins are match, otherwise the pins may get damaged.

5. Close the plastic cover.

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3-6. CF Card Instruction

EZ-1000Plus series printers can read the CF Card after installed the CF Card Adapter. If the built-in memory is insufficient for storing label formats, graphics or fonts, users can use CF Card as external memory to provide more memory space.

When using the CF card, please follow the instruction as below:

1. Please power off the printer before installing or removing CF Card from the card slot.

2. The CF Card cannot be used for printer’s external memory until it is formatted in FAT16. When the printer has detected that the CF card is not formatted in FAT16, it will beep 3 times and the Status led light will flash orange.

3. If user wants to format the CF Card, just press the “FEED” key, and then the printer will start to format the CF Card in FAT16. When the format is complete, the LED light will turn to green.

4. If choose not to format the CF Card, just open the Top Cover of printer and wait for the turn-on procedure complete.

5. After the format is complete, a file folder named “Godex” would be created automatically. This folder is for storing all the data from the printer, please don’t do any change on it.

6. The specification of CF Card that is supported by the printer is as follow:

z Compact Flash Type I z Compact Flash (CF) v1.4 specification z Capacity: 128MB ~ 1GB z File system: FAT16

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4. Printer Setting

4-1. FEED Key

After pressing the FEED key, printer will feed the media (according to media type) to the specified stop position. When printing with continuous media, pressing the FEED key will feed the media out to a certain length. When printing with labels, the printer will feed one label each time the FEED key is pressed. If the label is not sent out in a correct position, please proceed with the Auto Sensing (see next section).

4-2. LED Status

*Note: below descriptions are only applied after firmware version G3.000.

Press and hold the FEED key then power on the printer. Wait for the LED light flashing red and then release the FEED key, the printer will enter into Auto Sensing Mode to do the calibration. A Self-Test page will be printed out automatically after the calibration is completed. Below are the sequence and the description of two modes:

LED Light Beep Status

Description

READY Green STATUS X

Normal status

Press and hold the FEED Key then power on the printer.

READY

Red

(Flash)

STATUS Orange

Auto Sensing

Mode

Printers are currently in Auto Sensing Mode. The calibration will be performed and a Self-Test page will be printed out to show the configurations of printer. For more detail about

uto Sensing Mode, please refer to next section. For the descriptions of Self-Test page please refer to page 31.

4-3. Auto Sensing

Printer can automatically detect the label and store the result of detecting. By doing this, the printer will calibrate the printing position of the label and the user can do printing without setting the label length. To perform the Auto Sensing, please do as follows:

1. Check if the label is correctly loaded on the printer.

2. Power off the printer, press and hold the FEED key.

3. Power on the printer while still holding the FEED key. Keep holding the FEED key, wait for the LED light turn to flash red and then release the FEED key. Printer will automatically detect the label and record it.

4. A Self-Test page will be printed out after Auto Sensing is completed and the printer goes back to standby mode.

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4-4. Self-Test page

The Self-Test page helps user to figure out whether the printer is operating normally. Below are some general descriptions about the content of Self-Test page:

EZXXXX : VX.XXX Serial port :96,N,8,1 int-usb sw setting: ext-USB

1 DRAM installed Image buffer size : 1500K 000 FORM(S) IN MEMORY 000 GRAPHIC (S) IN MEMORY 000 FONT(S) IN MEMORY 000 ASIAN FONT(S) IN MEMORY 000 DATABASE(S) IN MEMORY 000 TTF(S) IN MEMORY 2048K BYTES FREE MEMORY ^S4 ^H10 ^R000 ~R200 ^W10 ^Q48,3 Option : ^D0 ^O0 ^AD Reflective Sensor AD: 639 754 928 (10) Code Page: 850

Model & Version Serial port setup USB port setting

Test pattern Number of DRAM installed

Image buffer size Number of forms Number of graphics Number of fonts Number of Asian fonts Number of Databases Number of Scalable fonts Free memory size Speed, Density, Ref. Point, Print direction Label width, Form length Cutter, Stripper, Mode Sensor Setting Code Page

【

Note】

For more information about advance settings, such as "Print mode switch", "Sensor switch" or "Dump Mode", please refer to Programmer's manual.

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4-5. Error Messages

LED Light

Ready Status

Beep Description Solution

Red

4 beeps

twice

Print head is not firmly closed.

Re-open the print head and make sure it closes tightly.

Red

(Flash)

Red

(Flash)

None

The temperature of print head is too high.

Wait for the print head temperature drops to the normal temperature range, printer will go back to the standby mode and the LED

light will stop flashing. Ribbon is not installed, and printer shows error message.

Make sure the printer is in the

Direct Thermal mode.

Red

3 beeps

twice

Ribbon is used up or ribbon supply shaft is not moving.

Replace with new ribbon roll.

Unable to detect paper.

Make sure the movable sensor

mark is at the correct position,

if the sensor is still unable to

detect paper, and then go

through Auto Sensing again.

Red

2 beeps

twice

Paper used up. Replace with new label roll.

Red

2 beeps

twice

Abnormal paper feed.

Possible causes: card tags or

paper fall into the gap behind

the platen roller, can’t find

label gap/black mark, black

mark paper out. Please adjust

it according to actual usage.

Red

2 beeps

twice

Memory is full; printer will print out “Memory full.”

Delete unnecessary data in

the memory.

Red

2 beeps

twice

Can’t find the file; printer will print out “Filename can not be found.”

Use “~X4” command to print

out all the files, and then check

whether the file exist and the

file name is correct.

Red

2 beeps

twice

File name is repeated; printer will print out “Filename is repeated.”

Change the file name and

download again.

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5. Maintenance and Adjustment

5-1. Thermal Print Head Cleaning

Unclear printouts may be caused by dusty print head, ribbon stain or label liner glue. Therefore when printing, it’s necessary to keep the top cover closed. Also, check and prevent paper/label from being stained or dusty to ensure print quality and to prolong the print head life. Print head cleaning instructions are as follows:

1. Power-off the printer.

2. Open the top cover.

3. Take out the ribbon.

4. Open the print head by pressing the locking tenons.

5. If on the print head (see blue arrow) there’s label pieces or other stain, please use a soft cloth with industrial use alcohol to wipe away the stain.

【

Note1】

Weekly cleaning on the print head is recommended.

【

Note2】

When cleaning the print head with soft cloth, make sure there is no any metal or hard particles attached on it.

5-2. Thermal Print Head Balance Adjustment

When printing with different label materials or using different ribbon types, unbalanced print quality may occur due to the media material differences, thus it’s necessary to adjust the Thermal Print Head pressure.

1. Open the top cover.

2. Take out the ribbon.

3. Turning the print head adjustment screws slightly by screwdriver to increase or decrease print head pressure.

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5-3. Print Line Adjustment

To get better printing balance and quality, use print head adjusting gear to adjust the contacting surface between print head and label.

1. When turning print head adjusting gear counter-clockwise (as arrow 1 shows), print head would move in the direction where arrow A shows.

2. When turning print head adjusting gear clockwise (as arrow 2 shows), print head would move in the direction where arrow B shows.

5-4. Adjust the cutter

1. A cutter-adjusting hole is present on the side of cutter (where A is pointing to).

2. The cutter will not work properly if there is a paper jam. Turn the power off and use a #M3 hexagon wrench inserted into hole “A”, and then turn it counter-clockwise.

3. Power on the printer after clearing the paper jam, the cutter will reset automatically.

【

Note】

The label / paper used for cutting is suggested to be at least 30mm in height.

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5-5. Troubleshooting

Problem Recommended Solution

Power on the printer, but the LED does not light up

♦ Check the power connector

LED light turns red (power/status) after printing stops

♦ Check for software setting or program command errors ♦ Replace with suitable label or ribbon ♦ Check if label or ribbon is all out ♦ Check if label is jammed/tangled up ♦ Check if mechanism is not closed(Thermal Print Head not

positioned correctly)

♦ Check if sensor is blocked by paper/label ♦ Check for abnormal cutter function or of no actions (if cutter

is installed) Printing started, but nothing was printed on the label

♦ Check if label is placed upside down or if label is not

suitable for the application

♦ Select the correct printer driver ♦ Select the correct label and print type

When printing, label is jammed/tangled up

♦ Clean the label jam, and if label is stuck on Thermal Print

Head, please remove it by using soft cloth with alcohol. When printing, only part of the contents were printed

♦ Check if label or ribbon is stuck on the Thermal Print Head ♦ Check if application software has errors ♦ Check if start position setting has errors ♦ Check if ribbon has wrinkles ♦ Check if ribbon supply shaft is creating friction with the

platen roller. If the platen roller needs to be replaced,

please contact your reseller for more information

♦ Check if power supply is correct When printing, part of the label wasn’t printed completely

♦ Check if Thermal Print Head is stained or dusted

♦ Use internal command “~T” to check Thermal Print Head

can print completely

♦ Check the media quality Printout not in desired position

♦ Check if sensor is covered by paper or dust

♦ Check if liner is suitable for use, please contact reseller for

more information

♦ Check if label roll edge is aligned with Label Width Guide When printing, page skipping occurs

♦ Check if error occurs on label height setting

♦ Check is sensor is covered by dust

Unclear printout

♦ Check print darkness setting

♦ Check if Thermal Print Head is covered with glue or stain

When using cutter, label wasn’t cut straight

♦ Check if label is set up straight When using cutter, label

wasn’t cut successfully

♦ Check whether label thickness exceeds 0.2mm When using cutter, label

couldn’t feed or abnormal cutting occurs

♦ Check if cutter is installed properly

♦ Check if Paper Feed Rods are sticky

When using stripper, abnormal function occurs

♦ Check if stripper sensor is covered with dust

♦ Check if label is installed properly

【

Note】

Your dealer is knowledgeable about printers, printing software, and your unique system. Please contact your local dealer for further technical support.

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