Getac UX10 User Manual

UX10

USER MANUAL

Rugged Mobile Computing Solutions

July 2019

TRADEMARKS

All brand and product names are trademarks or registered trademarks of their respective companies.

NOTE

The information in this manual is subject to change without notice. For the latest version of the manual, please visit the Getac website at www.getac.com.

Table of Contents

Chapter 1	Getting Started.................................................................	1
	Getting the Tablet PC Running.................................................	2
	Unpacking ..............................................................................	2
	Installing the Battery Pack ....................................................	3
	Installing the Micro-SIM Card (Optional).............................	4
	Using the Tether ....................................................................	5
	Connecting to AC Power.......................................................	6
	Turning On and Off the Tablet PC .......................................	7
	Identifying Hardware Components ..........................................	8
	Front Components.................................................................	8
	Rear Components ................................................................	11
	Right-Side Components.......................................................	12
	Left-Side Components .........................................................	13
	Top Components..................................................................	14
	Bottom Components ...........................................................	15
Chapter 2 Operating Your Tablet PC ..............................................		16
	Navigating on the Screen........................................................	17
	Using the Touchscreen ........................................................	17
	Using the Dual Mode Display (Optional) ...........................	20
	Using Network and Wireless Connections .............................	21
	Using the LAN (Optional)....................................................	21
	Using the WLAN...................................................................	22
	Using the Bluetooth Feature ..............................................	23
	Using the WWAN Feature (Optional) ................................	24
Chapter 3	Managing Power ............................................................	25
	AC Adapter...............................................................................	26
	Battery Pack..............................................................................	27
	Charging the Battery Pack ..................................................	27
	Initializing the Battery Pack................................................	28
	i

Checking the Battery Level .................................................	28
Battery Low Signals and Actions ........................................	29
Replacing the Battery Pack .................................................	30
Hot Swapping the Battery Pack (Optional) .......................	32
Power-Saving Tips ....................................................................	34
Chapter 4 Using Options and Peripherals......................................	35
Using the Fingerprint Scanner (Optional) ..............................	36
Enrolling a Fingerprint ........................................................	36
Fingerprint Login.................................................................	37
Using the Barcode Scanner (Optional) ...................................	38
Connecting Peripheral Devices ...............................................	39
Connecting a Display Monitor ............................................	39
Connecting a USB Device ....................................................	40
Connecting a Serial Device..................................................	41
Connecting an Audio Device ..............................................	42
Using Various Card Readers ....................................................	43
Using MicroSD Cards (Optional) .........................................	43
Using Smart Cards (Optional) .............................................	44
Using the RFID Reader (Optional) ......................................	45
Reading Magnetic Stripe Cards (Optional) ........................	46
Chapter 5 Using BIOS Setup............................................................	47
When and How to Use.............................................................	48
Menu Descriptions ...................................................................	49
Information Menu ...............................................................	49
Main Menu...........................................................................	49
Advanced Menu...................................................................	49
Security Menu ......................................................................	51
Boot Menu ...........................................................................	52
Exit Menu .............................................................................	53
Chapter 6 Using Getac Software ....................................................	54
OSD Control Panel ...................................................................	55
G-Manager ...............................................................................	56
G-Camera..................................................................................	57
Chapter 7 Care and Maintenance...................................................	58
Protecting the Tablet PC..........................................................	59
Using an Anti-Virus Strategy...............................................	59
Using the Cable Lock ...........................................................	59
Taking Care of the Tablet PC ..................................................	60
Location Guidelines .............................................................	60
General Guidelines ..............................................................	60
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Cleaning Guidelines.............................................................	61
Battery Pack Guidelines.......................................................	61
Touchscreen Guidelines.......................................................	63
When Traveling........................................................................	64
Chapter 8 Troubleshooting.............................................................	65
Preliminary Checklist................................................................	66
Solving Common Problems......................................................	67
Battery Problems .................................................................	67
Bluetooth Problems.............................................................	67
Display Problems..................................................................	68
Fingerprint Scanner Problems.............................................	68
Hardware Device Problems .................................................	69
Power Management Problems ...........................................	69
Sensor Problems...................................................................	70
Software Problems ..............................................................	71
Sound Problems ...................................................................	71
Startup Problems .................................................................	71
WLAN Problems ...................................................................	72
Other Problems....................................................................	73
Resetting the Tablet PC ...........................................................	74
System Recovery.......................................................................	75
Using Windows RE...............................................................	75
Using Recovery Partition .....................................................	76
Using the Driver Disc (Optional) .............................................	77
Appendix A Specifications .................................................................	78
Appendix B Regulatory Information.................................................	80
On the Use of the System........................................................	81
Class B Regulations ..............................................................	81
ANSI Warning.......................................................................	82
Safety Notices.......................................................................	83
On the Use of the RF Device....................................................	87
USA and Canada Safety Requirements and Notices..........	87
European Union CE Marking and Compliance Notices.....	89
User Notification of Take-back Service...................................	91
ENERGY STAR 7.0 .....................................................................	92
Battery Recycling......................................................................	94
About Battery and External Enclosure Replacement ............	95
Battery ..................................................................................	95
External Enclosure ...............................................................	95
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Chapter 1

Getting Started

This chapter first tells you step by step how to get the Tablet PC up and running. Then, you will find a section briefly introducing the external components of the Tablet PC.

NOTE: Depending on the model you purchased, the appearance of your Tablet PC may not be exactly the same as those shown in this manual.

1

Getting the Tablet PC Running

Unpacking

After unpacking the shipping carton, you should find these standard items:

 UX10 Tablet PC

 AC adapter	 AC power cord
 Battery pack	 Stylus
	 Tether
 Document(s)	 Driver disc (optional)

Inspect all the items. If any item is damage or missing, notify your dealer immediately.

2

Installing the Battery Pack

1.With the battery pack correctly oriented, attach its connector side to the battery compartment at an angle () and then press down the other side (). The battery release latch should automatically engage.

NOTE: If you have the high capacity battery model, the battery pack looks different from the one shown here. The removal and installation method is the same.

Battery release latch

2. Slide the security lock to the locked position ( ).

Locked

Unlocked

CAUTION: Make sure the lock is correctly locked, not revealing the underneath red part.

3

Installing the Micro-SIM Card (Optional)

1.Locate the micro-SIM card slot. Slide the protective cover to the unlocked position ( ) and open the cover.

2.Remove one screw to detach the small metal plate that covers the micro-SIM card slot.

3.Noting the orientation, insert the micro-SIM card all the way into the slot.

NOTE: To remove the micro-SIM card, just push in the card to release it and then pull it out.

4

Using the Tether

A tether is provided for attaching the stylus to your Tablet.

1.Insert one of the tether’s loop ends through the hole of the stylus (as indicated by  below). Then, insert the other end through the first loop (as indicated by  below) and pull it tight.

2.Insert the other loop end to the tether hole on the Tablet PC (as indicated by  below). Then, insert the stylus end through the loop (as indicated by  below) and pull it tight.

NOTE: If the hard handle is installed, attach the tether to the D-ring on the hard handle.

5

Connecting to AC Power

CAUTION: Use only the AC adapter included with your Tablet PC. Using other AC adapters may damage the Tablet PC.

NOTE:

The battery pack is shipped to you in power saving mode that protects it from charging/discharging. It will get out of the mode to be ready for use when you install the battery pack and connect AC power to the Tablet PC for the very first time.

When the AC adapter is connected, it also charges the battery pack. For information on using battery power, see Chapter 3.

You must use AC power when starting up the Tablet PC for the very first time.

1.Plug the DC cord of the AC adapter to the power connector ().

2.Plug the female end of the AC power cord to the AC adapter and the male end to an electrical outlet ().

3.Power is being supplied from the electrical outlet to the AC adapter and onto your Tablet PC. Now, you are ready to turn on the Tablet PC.

6

Turning On and Off the Tablet PC

Turning On

Press the power button ( ) to start up. The Windows operating system should start.

NOTE: Tapping the screen during startup may invoke a pre-boot menu (unless the default settings have been changed). If the menu appears, simply select Continue.

Turning Off

When you finish a working session, you can stop the system by turning off the power or leaving it in Sleep or Hibernation mode:

To...						Do this...
Power off	Select					Power  Shut down.
(Shutdown)
Sleep	Press the power button.*
	-or-
	Tap				Power  Sleep.
		
Hibernate	By default, this option is not shown in the Start menu. If
	you want to use the feature, set up accordingly in Windows
	settings.

* “Sleep” is the default result of the action. You can change what the action does through Windows settings.

7

Identifying Hardware Components

CAUTION: You need to open the protective covers to access the connectors. When not using a connector, make sure to close the cover completely for waterand dust-proof integrity. (Engage the locking mechanism if existing.)

Front Components

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Ref	Component		Description
 Camera cover		Covers the camera lens.
		Slide the cover to open or close it. The cover
		provides privacy protection.
 Camera lens		Allows you to use the camera function.
 IR sensor		Detects the infrared energy of objects to form an
	(optional)	image. The sensor flashes red light when in use.
		The near infrared (IR) imaging capability allows
		you to use Windows Hello face authentication.
 Camera indicator		Lights up when the camera is in use.
 Touchscreen		Displays and receives information for the Tablet PC.
 Light sensor		Detects the surrounding lighting condition for
		automatic adjustment of the LCD brightness.
 P1 button		Opens or closes the OSD Control Panel.
		When pressed longer:
		Serves as the Ctrl+Alt+Del keyboard keys.
 P2 button		The default function is Camera or Barcode Trigger
		depending on your model.
		Camera	Starts the G-Camera application.
		Barcode	Serves as the trigger button for the barcode
		Trigger	scanner if your model has the module.

Windows logo Opens or closes the Start menu. button

 Plus button	Increases the sound volume.
Minus button	Decreases the sound volume.
Power button	Turns the power on or off. (The default “off” state
	is “Sleep mode.”)
Speaker	Sends out sound and voice from your Tablet PC.
Microphone	Receives sound and voice to record voice.

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Ref Component	Description
Indicators
Power	Lights blue when the power is on.

Blinks blue when the system is in Sleep mode.

Battery	Lights amber when the battery is being charged.
	Lights green when battery charging is completed.
	Blinks green to indicate the battery’s built-in high
	temperature protection mechanism is activated.
	CAUTION: Do not remove the battery during this
	period
	Blinks red (once per second) when the battery’s
	capacity is below 10%.
	Blinks red rapidly (once per 0.5 second) when there
	is a thermal protection problem. Ask for repair
	service in case this happens.
	Blinks amber when the battery charging is in an
	abnormal state. Replace the battery in case this
	happens.
Airplane	Lights blue when the RF radio of any RF feature
mode	(WLAN/Bluetooth/WWAN) is on. If Airplane mode
	is switched on, the light turns off.
Fingerprint	Serves as the fingerprint verification, preventing
scanner	unauthorized access to your Tablet PC.
(optional)
Magnetic stripe	Reads magnetic stripe cards.
reader
(optional)

See no. 2 in the “Right-Side Components” section.

See no. 3 in the “Right-Side Components” section.

HF RFID antenna Reads data from HF RFID tags. (optional)

NOTE: The hardware buttons (except the power button) can be re-defined using G-Manager.

10

Rear Components

Ref	Component	Description
 Flash		Provides extra light when taking pictures.
 Camera lens		Allows you to use the camera function.
		When the camera lens is in use, the indicator
		beside it lights up.
 Stylus holder		Holds the stylus.
 Security lock		Locks the battery release latch.

Battery release Releases the battery pack. latch

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Ref		Component	Description
	Battery pack		Supplies power to your Tablet PC when external
			power is not connected.
			NOTE: If you have the high capacity battery model,
			the battery pack looks different from the one
			shown here.
	Select models have one of the below components.
	a	Bridge battery	Provides enough extra power for the purpose of
		and smart card	hot swapping the battery pack.
		reader module
			Accepts a smart card for additional security feature.
	b	Smart card	Accepts a smart card for additional security feature.
		reader module
	c	Bridge battery	Provides enough extra power for the purpose of
		module	hot swapping the battery pack.

Right-Side Components

	Ref	Component	Description
	 Kensington		Locks the Tablet PC to a stationary object for
		lock	security.

RJ-45 connector Connects the LAN cable. (optional)

RS232 serial Connects a serial device. connector

(optional)

12

Left-Side Components

Slide the cover toward the unlocked position ( ) to open the cover.

	Ref	Component	Description
		HDMI connector	Connects a HDMI monitor or TV set.
		Micro-SIM card	Accepts a micro-SIM card for models having the
		slot (optional)	WWAN module.
			NOTE: The slot still exists but cannot be used for
			models without the WWAN module.
		USB 3.1 Gen 2	Connects a USB device.
		port
		Combo audio	Connects a set of headphones or external
		connector	speakers with amplifier.
			Supports a headset microphone with 4-pole TRRS
			3.5mm jack.
		Power connector	Connects the AC adapter.

13

Top Components

14

Ref		Component	Description
	a	None
	Or can be one of the below components depending on your model:
	b	Barcode scanner	Scans and reads barcodes.
		lens
	c	HF RFID antenna	Reads data from HF RFID tags.
	d	USB 3.0 port	Connects a USB device.
	e	USB 3.1 Gen1	Connects a USB device that supports USB Type-C
		Type-C port	connection.
	f	RS232 serial	Connects a serial device.
		connector
	g	VGA connector	Connects an external display monitor.
	h	RJ-45 connector	Connects the LAN cable.
	i	MicroSD card	Accepts a microSD card for removable storage
		slot	media.

Bottom Components

	Ref	Component	Description
	 Docking		Connects a proprietary dock such as the keyboard
		connector	dock, office dock, and vehicle dock.

Tri antenna Connects to the docking station for using external passthrough GPS/WWAN/WLAN antenna.

(optional)

15

Chapter 2

Operating Your

Tablet PC

This chapter provides information about the use of the Tablet PC.

If you are new to computers, reading this chapter will help you learn the operating basics. If you are already a computer user, you may choose to read only the parts containing information unique to your Tablet PC.

CAUTION:

Do not expose your skin to the Tablet PC when operating it in a very hot or cold environment.

The Tablet PC can get uncomfortably warm when you use it in high temperatures. As a safety precaution in such a circumstance, do not place the Tablet PC on your lap or touch it with your bare hands for extended periods of time. Prolonged body contact can cause discomfort and potentially a burn.

16

Navigating on the Screen

The screen of your Tablet PC is touch-sensitive. You can operate the Tablet PC by touching the screen with your finger or the stylus.

CAUTION: Do not use a sharp object such as a ballpoint pen or pencil on the touchscreen. Doing so may damage the touchscreen surface.

NOTE: An optical film has been attached to the screen before shipment. The film is a consumable, which will be worn out by possible scratches. You can purchase a new one when replacement is required.

Using the Touchscreen

Your Tablet PC has a capacitive touchscreen. This type of touchscreen responds to objects that have conductive properties, such as fingertips and a capacitive-tipped stylus.

You can change the touchscreen sensitivity settings to suit your scenario. Double-tap the Touch Screen Mode shortcut on Windows desktop to open the settings menu and select one of the options (as shown below).

Select this if you prefer using fingertips. Also, select this when raindrops are falling on the screen and should be rejected as input.

Select this if you are using the stylus. (You must use the one supplied with your model.)

Select this if you are wearing gloves (referring to warm gloves or work gloves, not referring to touchscreen-capable gloves).

NOTE:

In high temperatures (above 60 oC / 140 °F), set the mode to Touch instead of Glove or Pen mode.

If liquid is spilled on the touchscreen causing a wet area, the area will stop responding to any inputs. For the area to function again, you must dry it.

17

The following table shows how you use the touchscreen to obtain equivalent mouse functions.

	Term/Action		Equivalent
			Mouse Function
Tap: Touch the screen once.			Click/Point
Double-tap: Touch the screen twice rapidly.			Double-click
Tap and hold: Tap and hold until a popup menu appears.			Right-click
Drag: Hold the stylus (or finger) on the screen and drag			Drag
across the screen until reaching your destination.

Using Multi-touch Gestures

You can interact with your Tablet PC by placing two fingers on the screen. The movement of the fingers across the screen creates “gestures,” which send commands to the Tablet PC.

Here are the multi-touch gestures that you can use:

	Gestures			Actions				Descriptions
				( = finger down;	= finger up)
	Pan							Use panning to see
	(Scroll)							another part of a page
								that has scroll bars.
				or
				Drag 1 or 2 fingers up or down.
	Zoom							Use zooming to make
	(Pinch)							an item (a photo for
								example) on the screen
								larger or smaller. The
								gesture works in
				Move two fingers apart/toward each				applications that
								support mouse wheel
				other.
								zooming.

18

	Gestures				Actions				Descriptions
				(	= finger down;	= finger up)
	Rotate								Use rotating to move a
									picture or other item
									on the screen in a
									circular direction
					or				(clockwise or counter-
				Move two fingers in opposing					clockwise). The gesture
									works in applications
				directions.
									that support the
				-or-
									specific gesture.
				Use one finger to pivot around
				another.
	Press and								Use press and tap to
	Tap								access the shortcut
									menu.
				Press on target and tap using a
				second finger.
	Two-							The function is defined
	finger Tap							by applications that
								support the specific
								gesture.
			Tap two fingers at the same time
			(where the target is in the midpoint
			between the fingers).
	Flicks								Flick left or right to
									navigate back and
									forward in a browser
									and other applications.
									The gesture works in
				Make quick drag gestures in the					most applications that
									support back and
				desired direction.					forward.

19

Using the Dual Mode Display (Optional)

Dual mode display (if your model has the feature) incorporates both touchscreen and digitizer functions.

The display is set to Touchscreen mode by default. Touchscreen mode provides all the functionalities that an ordinary touchscreen has. When the Tablet PC receives signals from the digitizer pen, the display automatically switches to Digitizer mode.

You can move the cursor by bringing the digitizer pen close to the screen, without actually touching the screen’s surface.

20

Using Network and Wireless

Connections

Using the LAN (Optional)

Select models have the LAN module. To connect the network cable to the LAN module, connect one end of the LAN cable to the RJ-45 connector on the Tablet PC and the other end to the network hub.

-or-

NOTE: The location of the connector depends on your model.

21

Using the WLAN

The WLAN (Wireless Local Area Network) module of your Tablet PC supports IEEE 802.11a/b/g/n/ac.

Turning On/Off the WLAN Radio

To turn on the WLAN radio:

Select  Settings  Network & Internet  Wi-Fi. Slide the Wi-Fi switch to the On position.

To turn off the WLAN radio:

You can turn off the WLAN radio the same way you turn it on.

If you want to quickly turn off all wireless radio, simply switch on Airplane mode. You can control the Airplane mode using one of the below methods.

Select  Settings  Network & Internet  Airplane mode.

Use the Airplane Mode button in the OSD Control Panel.

Connecting to a WLAN Network

1.Make sure that the WLAN function is enabled (as described above).

2.Select the network icon in the lower right of the task bar.

3.Select the device you want to connect from the search results.

4.Some networks require a network security key or passphrase. To connect to one of those networks, ask your network administrator or Internet service provider (ISP) for the security key or passphrase.

For more information on setting a wireless network connection, refer to Windows online help.

22

Using the Bluetooth Feature

The Bluetooth technology allows short-range wireless communications between devices without requiring a cable connection. Data can be transmitted through walls, pockets and briefcases as long as two devices are within range.

Turning On/Off the Bluetooth Radio

To turn on the Bluetooth radio:

Select  Settings  Devices  Bluetooth. Slide the Bluetooth switch to the On position.

To turn off the Bluetooth radio:

You can turn off the Bluetooth radio the same way you turn it on.

If you want to quickly turn off all wireless radio, simply switch on Airplane mode. You can control the Airplane mode using one of the below methods.

Select  Settings  Network & Internet  Airplane mode.

Use the Airplane Mode button in the OSD Control Panel.

Connecting to another Bluetooth Device

1.Make sure that the Bluetooth function is enabled (as described above).

2.Make sure that the target Bluetooth device is turned on, discoverable and within close range. (See the documentation that came with the Bluetooth device.)

3.Select  Settings  Devices Bluetooth.

4.Select the device you want to connect from the search results.

5.Depending on the type of Bluetooth device that you want to connect to, you will need to enter the pertinent information.

For detailed information on using the Bluetooth feature, see Windows’ online Help.

23

Using the WWAN Feature (Optional)

A WWAN (Wireless Wide Area Network) uses mobile telecommunication cellular network technologies to transfer data. The WWAN module of your Tablet PC supports 3G and 4G LTE.

NOTE:

Your model only supports data transmission. Voice transmission is not supported.

For instructions on installing the micro-SIM card, see “Installing the Micro-SIM Card (Optional)” in Chapter 1.

Turning On/Off the WWAN Radio

To turn on the WWAN radio:

Select  Settings  Network & Internet  Airplane mode. Slide the

Cellular switch to the On position.

To turn off the WWAN radio:

You can turn off the WWAN radio the same way you turn it on.

If you want to quickly turn off all wireless radio, simply switch on Airplane mode. You can control the Airplane mode using one of the below methods.

Select  Settings  Network & Internet  Airplane mode.

Use the Airplane Mode button in the OSD Control Panel.

Setting up a WWAN Connection

Select  Settings  Network & Internet  Cellular. (For detailed information on cellular settings in Windows 10, see Microsoft Support website.)

24

Chapter 3

Managing Power

Your Tablet PC operates either on external AC power or on internal battery power.

This chapter tells you how you can effectively manage power. To maintain optimal battery performance, it is important that you use the battery in the proper way.

25