Getac S410 User Manual

S410

USER MANUAL

Rugged Mobile Computing Solution

August 2019

TRADEMARKS

The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc.

All brand and product names are trademarks or registered trademarks of their respective companies.

NOTE

The information in this manual is subject to change without notice. For the latest version of the manual, please visit the Getac website at www.getac.com.

Table of Contents

Chapter 1 Getting Started.................................................................	1
Getting the Computer Running................................................	2
Unpacking ..............................................................................	2
Connecting to AC Power.......................................................	3
Turning On and Off the Computer ......................................	4
Taking a Look at the Computer................................................	6
Front Components.................................................................	6
Rear Components ..................................................................	7
Right-Side Components.........................................................	8
Left-Side Components ...........................................................	9
Top-open Components........................................................	10
Bottom Components ...........................................................	12
Chapter 2 Operating Your Computer.............................................	14
Using the Keyboard .................................................................	15
Typewriter Keys ...................................................................	15
Cursor-Control Keys.............................................................	15
Numeric Keypad...................................................................	16
Function Keys.......................................................................	16
Fn Key ...................................................................................	16
Hot Keys ...............................................................................	17
Windows Keys......................................................................	18
Using the Touchpad.................................................................	19
Touch Gestures for Windows 10.........................................	20
Configuring the Touchpad..................................................	20
Using the Touchscreen (Optional) ..........................................	21
Using Multi-touch Gestures ................................................	22
Using the Tether (Optional)................................................	24
Using the Quick Buttons..........................................................	25
Configuring the Quick Buttons...........................................	25
Using Network and Wireless Connections .............................	26
i

Using the LAN ......................................................................	26
Using the WLAN...................................................................	27
Using the Bluetooth Feature ..............................................	28
Using the WWAN Feature (Optional) ................................	29
Using the DVD Drive (Optional)..............................................	31
Inserting and Removing a Disc ...........................................	32
Using the GPS Feature (Optional)...........................................	33
Using the Fingerprint Scanner ................................................	34
Enrolling a Fingerprint ........................................................	34
Fingerprint Login.................................................................	35
Using the Contactless Smart Card Reader (Optional)............	36
Chapter 3 Managing Power ............................................................	37
AC Adapter...............................................................................	38
Battery Pack..............................................................................	39
Charging the Battery Pack ..................................................	39
Initializing the Battery Pack................................................	40
Checking the Battery Level .................................................	40
Battery Low Signals and Actions ........................................	40
Replacing the Battery Pack .................................................	41
Hot Swapping the Battery Pack (Optional) .......................	43
Power-Saving Tips ....................................................................	45
Chapter 4 Expanding Your Computer............................................	46
Connecting Peripheral Devices ...............................................	47
Connecting a USB Device ....................................................	47
Connecting a Device for USB Charging (Optional) ...........	48
Connecting a Monitor .........................................................	49
Connecting a Serial Device (Optional) ...............................	50
Connecting an Audio Device ..............................................	51
Using Storage and Expansion Cards .......................................	52
Using Storage Cards ............................................................	52
Using Smart Cards................................................................	53
Using ExpressCards (Optional)............................................	54
Using PC Cards (Optional) ...................................................	55
Changing or Replacing ............................................................	56
Replacing the Hard Disk Drive ............................................	56
Chapter 5 Using BIOS Setup............................................................	57
When and How to Use.............................................................	58
Menu Descriptions ...................................................................	59
Information Menu ...............................................................	59
Main Menu...........................................................................	59
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Advanced Menu...................................................................	60
Security Menu ......................................................................	62
Boot Menu ...........................................................................	63
Exit Menu .............................................................................	63
Chapter 6 Using Getac Software ....................................................	65
G-Manager ...............................................................................	66
Chapter 7 Care and Maintenance...................................................	67
Protecting the Computer.........................................................	68
Using an Anti-Virus Strategy...............................................	68
Using the Cable Lock ...........................................................	68
Taking Care of the Computer .................................................	69
Location Guidelines .............................................................	69
General Guidelines ..............................................................	69
Cleaning Guidelines.............................................................	70
Battery Pack Guidelines.......................................................	70
Touchscreen Guidelines.......................................................	72
When Traveling........................................................................	73
Chapter 8 Troubleshooting.............................................................	74
Preliminary Checklist................................................................	75
Solving Common Problems......................................................	76
Battery Problems .................................................................	76
Bluetooth Problems.............................................................	76
Display Problems..................................................................	77
DVD Drive Problems ............................................................	77
Hardware Device Problems .................................................	78
Hard Disk Drive Problems....................................................	78
Keyboard and Touchpad Problems ....................................	79
LAN Problems.......................................................................	79
Power Management Problems ...........................................	79
Software Problems ..............................................................	80
Sound Problems ...................................................................	80
Startup Problems .................................................................	81
WLAN Problems ...................................................................	81
Other Problems....................................................................	82
Resetting the Computer ..........................................................	84
System Recovery.......................................................................	85
Using Windows RE...............................................................	85
Using Recovery Partition .....................................................	86
Using the Driver Disc (Optional) .............................................	87
iii

Appendix A Specifications .................................................................	88
Appendix B Regulatory Information.................................................	90
On the Use of the System........................................................	91
Class B Regulations ..............................................................	91
Safety Notices.......................................................................	92
On the Use of the RF Device....................................................	96
USA and Canada Safety Requirements and Notices..........	96
European Union CE Marking and Compliance Notices.....	98
User Notification of Take-back Service.................................	100
ENERGY STAR 7.0 ...................................................................	101
Battery Recycling....................................................................	103
California Proposition 65.......................................................	104
About Battery and External Enclosure Replacement ..........	105
Battery ................................................................................	105
External Enclosure .............................................................	105

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Chapter 1

Getting Started

This chapter first tells you step by step how to get the computer up and running. Then, you will find a section briefly introducing the external components of the computer.

1

Getting the Computer Running

Unpacking

After unpacking the shipping carton, you should find these standard items:

	S410 notebook computer
	AC adapter	 Main battery pack

AC power cord  Second battery pack*

Stylus*

Tether*

 Screen cleaning cloth

Document(s)

Driver disc**

*Select models only

**Optional

Inspect all the items. If any item is damage or missing, notify your dealer immediately.

2

Connecting to AC Power

CAUTION: Use only the AC adapter included with your computer. Using other AC adapters may damage the computer.

NOTE:

The battery pack is shipped to you in power saving mode that protects it from charging/discharging. It will get out of the mode to be ready for use when you install the battery pack and connect AC power to the computer for the very first time.

When the AC adapter is connected, it also charges the battery pack. For information on using battery power, see Chapter 3.

You must use AC power when starting up the computer for the very first time.

1.Plug the DC cord of the AC adapter to the power connector of the computer ().

2.Plug the female end of the AC power cord to the AC adapter and the male end to an electrical outlet ().

3.Power is being supplied from the electrical outlet to the AC adapter and onto your computer. Now, you are ready to turn on the computer.

3

Turning On and Off the Computer

Turning On

1.Open the top cover by pulling the cover latch and lifting up the cover. You can tilt the cover forward or backward for optimal viewing clarity.

2.Press the power button ( ). The Windows operating system should start.

4

Turning Off

When you finish a working session, you can stop the system by turning off the power or leaving it in Sleep or Hibernation mode:

To...			Do this...
Power off	Click 		Power  Shut down.
(Shutdown)
Sleep	Use one of these methods:

	 Press the power button.*
	 Close the top cover.*
	 Press Fn + F12.*
	 Click			Power  Sleep.
Hibernate	By default, this option is not shown in the Start menu. If you
	want to use the feature, set up accordingly in Windows
	settings.

* “Sleep” is the default result of the action. You can change what the action does through Windows settings.

5

Taking a Look at the Computer

NOTE: Depending on the specific model you purchased, the color and look of your model may not exactly match the graphics shown in this document.

CAUTION: You need to open the protective covers to access the connectors. When not using a connector, make sure to close the cover completely for waterand dust-proof integrity. (Engage the locking mechanism if existing.)

Front Components

Ref	Component	Description
	Top cover latch	Locks the top cover.
	Stereo speaker	Sends out sound and voice from the computer.
	Handle	Provides a convenient way to carry the computer.

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Rear Components

Ref	Component	Description
 HDMI connector		Connects a HDMI monitor or TV set.
 USB 3.0 port		Connects a USB device, such as a USB flash disk,
		printer, digital camera, joystick, and more.
 RJ-45 connector		Connects the LAN cable.

Select models have one of the below components:

RJ-45 connector Connects the LAN cable (for LAN 2). (optional)

PowerShare USB Can be used to charge mobile devices. port (optional)

USB 3.1 Gen 1	Connects a USB device that supports USB Type-C
Type-C port	connection.
(optional)

Select models have one of the below components:

VGA connector Connects an external display monitor. (optional)

RS232 serial Connects a serial mouse or serial communication connector device.

(optional)

RS232 serial Connects a serial mouse or serial communication connector device.

(optional)

 Kensington lock Locks the computer to a stationary object for security.

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Right-Side Components

Ref		Component	Description
	Battery pack		Supplies power to your computer when external
	(	)	power is not connected.
	USB 2.0 port		Connects a USB device, such as a USB flash disk,
			printer, digital camera, joystick, and more.
	Combo audio		Connects a set of headphones or external speakers
	connector		with amplifier
			Supports a headset microphone with 4-pole TRRS
			3.5mm jack.
	SIM card slot		Accepts a SIM card for models having the WWAN
	(optional)		module.
	Smart card		Accepts a smart card for additional security feature.
	reader
	Storage card		Accepts an SD card for removable storage media.
	reader
	USB 3.0 port		Connects a USB device, such as a USB flash disk,
			printer, digital camera, joystick, and more.
	Power		Connects the AC adapter.
	connector

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Left-Side Components

Ref	Component	Description
	Stylus slot	For storing the stylus (optional).
	Tether hole	Stylus tethered to this hole.

This is a multi-purpose bay. Select models have one of the below components:

	Second battery		Supplies power to your computer when external
	pack (	)	power is not connected.
	(optional)
	Super multi		Accepts a compact disc for installing or loading
	drive (optional)		software, accessing data, and playing music/video.
	PC card slot		Accepts a PC card for additional functions.
	(optional)
	ExpressCard		Accepts an ExpressCard for additional functions.
	slot (optional)
 Hard disk drive			Is the mass storage device of your computer.
			NOTE: The term “hard disk drive” throughout this
			manual refers generally to the mass storage device in
			your computer. It does not indicate the actual type
			installed, which can be HDD (hard disk drive) or SSD
			(solid-state drive).

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Top-open Components

Ref	Component	Description
	Microphone	Receives sound and voice for the computer.

Camera indicator Lights up when the camera is in use. (optional)

 IR sensor	Detects the infrared energy of objects to form an
(optional)	image. The sensor flashes red light when in use.
	The near infrared (IR) imaging capability allows
	you to use Windows Hello face authentication.

Camera lens Allows you to use the camera function. (optional)

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Ref	Component	Description
 Camera cover		Covers the camera lens.
	(optional)	Slide the camera cover toward the right to use the
		camera; slide it toward the left for privacy protection.
 LCD screen		Displays the output of the computer.
		Select models have the touchscreen feature.

Indicators

Num Lock Lights green when Num Lock is on.

Hard Disk Blinks green when computer is reading / writing data to the hard disk

Lights red when the optional hard disk heater is on.

RF (Radio Lights green when the RF radio of any RF feature

Frequency) (WLAN/Bluetooth/WWAN) is on.

Contactless Serves as an RFID reader/writer and an NFC reader. smart card

reader

(optional)

Indicators

Battery Lights amber when the battery is being charged. Lights green when battery charging is completed.

Blinks green to indicate the battery’s built-in high temperature protection mechanism is activated.

CAUTION: Do not remove the battery during this period.

Blinks red when the battery’s capacity is below 10 %.

Blinks amber when the battery is in an abnormal condition.

Power

Lights green when computer is on.

Blinks green when computer is in Sleep mode.

	 P1 button	Toggles Blackout mode on or off.
		Can be changed to a different function.
		11

Ref	Component	Description
	P2 button	Toggles the sunlight-readable mode on or off.
		Can be changed to a different function.
	Power button	Turns the power on or off (Sleep mode by default).
	Fingerprint	Serves as the fingerprint verification, preventing
	scanner	unauthorized access to your computer.
	Keyboard	Serves as the data input device of the computer.
	Touchpad	Serves as the pointing device of the computer.

Bottom Components

Ref

Component

Description

Antenna pass- Connects to the docking station for using external through WWAN/WLAN/GPS antenna.

(optional)

WWAN GPS

WLAN

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Ref		Component	Description
 Battery latch			Locks the main battery pack in place.
(		)
 Docking			Connects to the office or vehicle dock (purchased
	connector		separately).
 Battery latch			Locks the second battery pack (if existing) in place.
(		)
 Battery hot			Lights up if you unlock the battery latch while
	swapping		operating the computer on battery power. The
	indicator		indicator is intended to inform whether you can
			safely hot swap the battery pack.
			NOTE: This indicator works only if your model has the
			second battery pack and/or bridge battery.
			Green light: It is safe to hot swap the battery pack.
			Red light: Hot swapping is not allowed.
			Blinking red light: The computer is entering
			Hibernation mode.

Hard disk Locks the hard disk drive in place. drive latch

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Chapter 2

Operating Your

Computer

This chapter provides information about the use of the computer.

If you are new to computers, reading this chapter will help you learn the operating basics. If you are already a computer user, you may choose to read only the parts containing information unique to your computer.

CAUTION:

Do not expose your skin to the computer when operating it in a very hot or cold environment.

The computer can get uncomfortably warm when you use it in high temperatures. As a safety precaution in such a circumstance, do not place the computer on your lap or touch it with your bare hands for extended periods of time. Prolonged body contact can cause discomfort and potentially a burn.

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Using the Keyboard

Your keyboard has all the standard functions of a full-sized computer keyboard plus an Fn key added for specific functions.

The standard functions of the keyboard can be further divided into four major categories:

Typewriter keys

Cursor-control keys

Numeric keys

Function keys

Typewriter Keys

Typewriter keys are similar to the keys on a typewriter. Several keys are added such as the Ctrl, Alt, Esc, and lock keys for special purposes.

The Control (Ctrl) / Alternate (Alt) key is normally used in combination with other keys for program-specific functions. The Escape (Esc) key is usually used for stopping a process. Examples are exiting a program and canceling a command. The function depends on the program you are using.

Cursor-Control Keys

Cursor-control keys are generally used for moving and editing purposes.

15

NOTE: The word “cursor” refers to the indicator on the screen that lets you know exactly where on your screen anything you type will appear. It can take the form of a vertical or horizontal line, a block, or one of many other shapes.

Numeric Keypad

A 15-key numeric keypad is embedded in the typewriter keys as shown next:

Numeric keys facilitate entering of numbers and calculations. When Num Lock is on, the numeric keys are activated; meaning you can use these keys to enter numerals.

NOTE:

When the numeric keypad is activated and you need to type the English letter in the keypad area, you can turn Num Lock off or you can press Fn and then the letter without turning Num Lock off.

Some software may not be able to use the numeric keypad on the computer. If so, use the numeric keypad on an external keyboard instead.

The Num Lock key can be disabled. (See “Main Menu” in Chapter 5.)

Function Keys

On the top row of the keys are the function keys: F1 to F12. Function keys are multi-purpose keys that perform functions defined by individual programs.

Fn Key

The Fn key, at the lower left corner of the keyboard, is used with another key to perform the alternative function of a key. To perform a desired function, first press and hold Fn, then press the other key.

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Hot Keys

Hot keys refer to a combination of keys that can be pressed any time to activate special functions of the computer. Most hot keys operate in a cyclic way. Each time a hot key combination is pressed, it shifts the corresponding function to the other or next choice.

You can easily identify the hot keys with the icons imprinted on the keytop. The hot keys are described next.

Key					Description
	Switches the keyboard backlight off or on (with 4-level
	brightness). *
	Switches the RF (radio frequency) radio on and off.
	When off, all wireless modules (such as WLAN, Bluetooth,
	and WWAN) cannot be used. When on, individual settings of
	the module work.
	Decreases the sound volume.
	Increases the sound volume.
	Switches the display output to the next choice if an
	external display is connected. Choices are:
				LCD only
				LCD + External display (Duplicate)
				LCD + External display (Extend)
				External display only
	The hot keys are equivalent to					Windows logo key + P.
	Decreases the LCD brightness.
	Increases the LCD brightness.

17

Key	Description
	Switches the touchscreen function off or on.*
	Switches the touchpad function off or on.
	Switches the system sound output off (mute) or on.
	Switches the display backlight off or on.

Serves as the sleep button that you can define with

Windows’ Power Options.

TABLE NOTE: * means “select models only.”

Windows Keys

The keyboard has two keys that perform Windows-specific functions: Windows Logo key and Application key.

The Windows Logo key opens the Start menu and performs softwarespecific functions when used in combination with other keys. The Application key usually has the same effect as a right mouse click.

18

Using the Touchpad

CAUTION: Do not use a sharp object such as a pen on the touchpad. Doing so may damage the touchpad surface.

NOTE:

You can press Fn+F9 to toggle the touchpad function on or off.

For optimal performance of the touchpad, keep your fingers and the pad clean and dry. When tapping on the pad, tap lightly. Do not use excessive force.

The touchpad is a pointing device that allows you to communicate with the computer by controlling the location of the pointer on the screen and making selection with the buttons.

The touchpad consists of a rectangular pad (work surface) and a left and right buttons. To use the touchpad, place your forefinger or thumb on the pad. The rectangular pad acts like a miniature duplicate of your display. As you slide your fingertip across the pad, the pointer (also called cursor) on the screen moves accordingly. When your finger reaches the edge of the pad, simply relocate yourself by lifting the finger and placing it on the other side of the pad.

Here are some common terms that you should know when using the touchpad:

19

Term	Action
Point	Move your finger on the pad until the cursor points to the
	selection on the screen.
Click	Press and release the left button.
	–or–
	Tap gently anywhere on the pad.
Double-click	Press and release the left button twice in quick succession.
	–or–
	Tap twice on the pad rapidly.
Drag and	Press and hold the left button, then move your finger until
drop	you reach your destination (drag). Finally, release the
	button (drop) when you finish dragging your selection to
	the destination. The object will drop into the new location.
	–or–
	Gently tap twice on the pad and on the second tap, keep
	your finger in contact with the pad. Then, move your finger
	across the pad to drag the selected object to your
	destination. When you lift your finger from the pad, the
	selected object will drop into place.

TABLE NOTE: If you swap the left and right buttons, “tapping” on the touchpad as an alternative method of pressing the left button will no longer be valid.

Touch Gestures for Windows 10

The touchpad supports touch gestures for Windows 10 such as one-finger scrolling, two-finger scrolling, pinch zoom, rotating, and others. For detailed information, go to Settings  Devices  Mouse & touchpad 

Additional mouse options  Device Settings  Settings.

Configuring the Touchpad

You may want to configure the touchpad to suit your needs. For example, if you are a left-handed user, you can swap the two buttons so that you can use the right button as the left button and vice versa. You can also change the size of the on-screen pointer, the speed of the pointer, and so on.

To configure the touchpad, go to Settings  Devices  Mouse & touchpad.

20

Using the Touchscreen (Optional)

NOTE: You can press Fn+F8 to toggle the touchscreen function on or off.

CAUTION: Do not use a sharp object such as a ballpoint pen or pencil on the touchscreen. Doing so may damage the touchscreen surface. Use your finger or the included stylus.

Select models have a capacitive touchscreen. This type of touchscreen responds to objects that have conductive properties, such as fingertips and a capacitive-tipped stylus. You can navigate on the screen without using a keyboard, touchpad, or mouse.

You can change the touchscreen sensitivity settings to suit your scenario. Double-tap the Touch Screen Mode shortcut on Windows desktop to open the settings menu and select one of the options (as shown below).

Select this if you prefer using fingertips. Also, select this when raindrops are falling on the screen and should be rejected as input.

Select this if you are using the stylus. (You must use the one supplied with your model.)

Select this if you are wearing gloves (referring to warm gloves or work gloves, not referring to touchscreen-capable gloves).

NOTE:

In high temperatures (above 60 oC / 140 °F), set the mode to Touch instead of

Glove or Pen mode.

If liquid is spilled on the touchscreen causing a wet area, the area will stop responding to any inputs. For the area to function again, you must dry it.

21

The following table shows how you use the touchscreen to obtain equivalent mouse functions.

	Term/Action			Equivalent
				Mouse Function
	Tap: Touch the screen once.		Click/Point
	Double-tap: Touch the screen twice rapidly.		Double-click
	Tap and hold: Tap and hold until a popup menu			Right-click
	appears.
	Drag: Hold the stylus (or finger) on the screen and drag			Drag
	across the screen until reaching your destination.

Using Multi-touch Gestures

You can interact with your computer by placing two fingers on the screen. The movement of the fingers across the screen creates “gestures,” which send commands to the computer. Here are the multi-touch gestures that you can use:

	Gestures			Actions		Descriptions
			(	= finger down; = finger up)
	Pan					Use panning to see
	(Scroll)					another part of a page
						that has scroll bars.

	or
	Drag 1 or 2 fingers up or down.
Zoom		Use zooming to make
(Pinch)		an item (a photo for
		example) on the screen
		larger or smaller. The
		gesture works in
	Move two fingers apart/toward each	applications that
		support mouse wheel
	other.
		zooming.

22

	Gestures			Actions			Descriptions
				( = finger down; = finger up)
	Rotate						Use rotating to move a
							picture or other item
							on the screen in a
							circular direction
				or			(clockwise or counter-
							clockwise). The gesture
				Move two fingers in opposing
							works in applications
				directions.
							that support the
				-or-
							specific gesture.
				Use one finger to pivot around
				another.
	Press					Use press and tap to
	and Tap					access the shortcut
						menu.
			Press on target and tap using a
			second finger.
	Two-						The function is defined
	finger						by applications that
	Tap						support the specific
							gesture.
				Tap two fingers at the same time
				(where the target is in the midpoint
				between the fingers).
	Flicks						Flick left or right to
							navigate back and
							forward in a browser
							and other applications.
							The gesture works in
				Make quick drag gestures in the			most applications that
							support back and
				desired direction.			forward.

23

Using the Tether (Optional)

You can purchase a stylus and tether for your computer model. Use the tether to attach the stylus to the computer.

1.Insert one of the tether’s loop ends through the hole of the stylus (as indicated by  below). Then, insert the other end through the first loop (as indicated by  below) and pull it tight.

2.Insert the other loop end to the hook on the computer (as indicated by  below). Then, insert the stylus end through the loop (as indicated by

 below) and pull it tight.

3. When not in use, store the stylus in the stylus slot.

CAUTION: Be careful the tether does not get in the way when you open or close the DVD tray (if your model has a DVD drive) and when you connect the computer to the office or vehicle dock.

24