Getac UX10 User Manual
UX10
USER MANUAL
Rugged Mobile Computing Solutions
July 2019
TRADEMARKS
All brand and product names are trademarks or registered trademarks of
their respective companies.
NOTE
The information in this manual is subject to change without notice.
For the latest version of the manual, please visit the Getac website at
www.getac.com
.
Table of Contents
Chapter 1
Chapter 2 Operating Your Tablet PC .............................................. 16
Getting Started ................................................................. 1
Getting the Tablet PC Running ................................................. 2
Unpacking .............................................................................. 2
Installing the Battery Pack .................................................... 3
Installing the Micro-SIM Card (Optional) ............................. 4
Using the Tether .................................................................... 5
Connecting to AC Power ....................................................... 6
Turning On and Off the Tablet PC ....................................... 7
Identifying Hardware Components .......................................... 8
Front Components ................................................................. 8
Rear Components ................................................................ 11
Right-Side Components ....................................................... 12
Left-Side Components ......................................................... 13
Top Components.................................................................. 14
Bottom Components ........................................................... 15
Navigating on the Screen ........................................................ 17
Using the Touchscreen ........................................................ 17
Using the Dual Mode Display (Optional) ........................... 20
Using Network and Wireless Connections ............................. 21
Using the LAN (Optional) .................................................... 21
Using the WLAN................................................................... 22
Using the Bluetooth Feature .............................................. 23
Using the WWAN Feature (Optional) ................................ 24
Chapter 3 Managing Power ............................................................ 25
AC Adapter ............................................................................... 26
Battery Pack .............................................................................. 27
Charging the Battery Pack .................................................. 27
Initializing the Battery Pack ................................................ 28
i
Checking the Battery Level ................................................. 28
Battery Low Signals and Actions ........................................ 29
Replacing the Battery Pack ................................................. 30
Hot Swapping the Battery Pack (Optional) ....................... 32
Power-Saving Tips .................................................................... 34
Chapter 4 Using Options and Peripherals ...................................... 35
Using the Fingerprint Scanner (Optional) .............................. 36
Enrolling a Fingerprint ........................................................ 36
Fingerprint Login ................................................................. 37
Using the Barcode Scanner (Optional) ................................... 38
Connecting Peripheral Devices ............................................... 39
Connecting a Display Monitor ............................................ 39
Connecting a USB Device .................................................... 40
Connecting a Serial Device .................................................. 41
Connecting an Audio Device .............................................. 42
Using Various Card Readers .................................................... 43
Using MicroSD Cards (Optional) ......................................... 43
Using Smart Cards (Optional) ............................................. 44
Using the RFID Reader (Optional) ...................................... 45
Reading Magnetic Stripe Cards (Optional) ........................ 46
Chapter 5 Using BIOS Setup ............................................................ 47
When and How to Use ............................................................. 48
Menu Descriptions ................................................................... 49
Information Menu ............................................................... 49
Main Menu ........................................................................... 49
Advanced Menu ................................................................... 49
Security Menu ...................................................................... 51
Boot Menu ........................................................................... 52
Exit Menu ............................................................................. 53
Chapter 6 Using Getac Software .................................................... 54
OSD Control Panel ................................................................... 55
G-Manager ............................................................................... 56
G-Camera .................................................................................. 57
Chapter 7 Care and Maintenance ................................................... 58
Protecting the Tablet PC .......................................................... 59
Using an Anti-Virus Strategy ............................................... 59
Using the Cable Lock ........................................................... 59
Taking Care of the Tablet PC .................................................. 60
Location Guidelines ............................................................. 60
General Guidelines .............................................................. 60
ii
Cleaning Guidelines ............................................................. 61
Battery Pack Guidelines ....................................................... 61
Touchscreen Guidelines ....................................................... 63
When Traveling ........................................................................ 64
Chapter 8 Troubleshooting ............................................................. 65
Preliminary Checklist ................................................................ 66
Solving Common Problems ...................................................... 67
Battery Problems ................................................................. 67
Bluetooth Problems ............................................................. 67
Display Problems .................................................................. 68
Fingerprint Scanner Problems ............................................. 68
Hardware Device Problems ................................................. 69
Power Management Problems ........................................... 69
Sensor Problems ................................................................... 70
Software Problems .............................................................. 71
Sound Problems ................................................................... 71
Startup Problems ................................................................. 71
WLAN Problems ................................................................... 72
Other Problems .................................................................... 73
Resetting the Tablet PC ........................................................... 74
System Recovery ....................................................................... 75
Using Windows RE ............................................................... 75
Using Recovery Partition ..................................................... 76
Using the Driver Disc (Optional) ............................................. 77
Appendix A Specifications ................................................................. 78
Appendix B Regulatory Information ................................................. 80
On the Use of the System ........................................................ 81
Class B Regulations .............................................................. 81
ANSI Warning ....................................................................... 82
Safety Notices ....................................................................... 83
On the Use of the RF Device.................................................... 87
USA and Canada Safety Requirements and Notices .......... 87
European Union CE Marking and Compliance Notices ..... 89
User Notification of Take-back Service ................................... 91
ENERGY STAR 7.0 ..................................................................... 92
Battery Recycling ...................................................................... 94
About Battery and External Enclosure Replacement ............ 95
Battery .................................................................................. 95
External Enclosure ............................................................... 95
iii
Chapter 1
This chapter first tells you step by step how to get the Tablet PC up and
running. Then, you will find a section briefly introducing the external
components of the Tablet PC.
NOTE: Depending on the model you purchased, the appearance of your
Tablet PC may not be exactly the same as those shown in this manual.
1
Getting the Tablet PC Running
Unpacking
After unpacking the shipping carton, you should find these standard items:
UX10 Tablet PC
AC adapter
Battery pack
Document(s) Driver disc (optional)
Inspect all the items. If any item is damage or missing, notify your dealer
immediately.
AC power cord
Stylus
Tether
2
Battery
release latch
Locked
nlocked
Installing the Battery Pack
1. With the battery pack correctly oriented, attach its connector side to the
battery compartment at an angle (
side (
). The battery release latch should automatically engage.
NOTE: If you have the high capacity battery model, the battery pack looks
different from the one shown here. The removal and installation method is
the same.
) and then press down the other
2. Slide the security lock to the locked position ( ).
CAUTION: Make sure the lock is correctly locked, not revealing the
underneath red part.
U
3
Installing the Micro-SIM Card (Optional)
1. Locate the micro-SIM card slot. Slide the protective cover to the
unlocked position ( ) and open the cover.
2. Remove one screw to detach the small metal plate that covers the
micro-SIM card slot.
3. Noting the orientation, insert the micro-SIM card all the way into the
slot.
NOTE: To remove the micro-SIM card, just push in the card to release it and
then pull it out.
4
Using the Tether
A tether is provided for attaching the stylus to your Tablet.
1. Insert one of the tether’s loop ends through the hole of the stylus (as
indicated by
(as indicated by
2. Insert the other loop end to the tether hole on the Tablet PC (as
indicated by
indicated by
below). Then, insert the other end through the first loop
below) and pull it tight.
below). Then, insert the stylus end through the loop (as
below) and pull it tight.
NOTE: If the hard handle is installed, attach the tether to the D-ring on the
hard handle.
5
Connecting to AC Power
CAUTION: Use only the AC adapter included with your Tablet PC. Using
other AC adapters may damage the Tablet PC.
NOTE:
The battery pack is shipped to you in power saving mode that protects it
from charging/discharging. It will get out of the mode to be ready for
use when you install the battery pack and connect AC power to the
Tablet PC for the very first time.
When the AC adapter is connected, it also charges the battery pack. For
information on using battery power, see Chapter 3.
You must use AC power when starting up the Tablet PC for the very first
time.
1. Plug the DC cord of the AC adapter to the power connector (
).
2. Plug the female end of the AC power cord to the AC adapter and the
male end to an electrical outlet (
).
3. Power is being supplied from the electrical outlet to the AC adapter and
onto your Tablet PC. Now, you are ready to turn on the Tablet PC.
6
Turning On and Off the Tablet PC
Turning On
Press the power button ( ) to start up. The Windows operating system
should start.
NOTE: Tapping the screen during startup may invoke a pre-boot menu
(unless the default settings have been changed). If the menu appears,
simply select Continue.
Turning Off
When you finish a working session, you can stop the system by turning off
the power or leaving it in Sleep or Hibernation mode:
To... Do this...
Power off
(Shutdown)
Sleep Press the power button.*
Select Power Shut down.
-orTap Power Sleep.
Hibernate
* “Sleep” is the default result of the action. You can change what the
action does through Windows settings.
By default, this option is not shown in the Start menu. If
you want to use the feature, set up accordingly in Windows
settings.
7
Identifying Hardware Components
CAUTION: You need to open the protective covers to access the connectors.
When not using a connector, make sure to close the cover completely for
water- and dust-proof integrity. (Engage the locking mechanism if existing.)
Front Components
8
arcode
Ref Component Description
Camera cover Covers the camera lens.
Slide the cover to open or close it. The cover
provides privacy protection.
Camera lens Allows you to use the camera function.
IR sensor
(optional)
Camera indicator Lights up when the camera is in use.
Touchscreen Displays and receives information for the Tablet PC.
Light sensor
P1 button Opens or closes the OSD Control Panel.
P2 button
Windows logo
button
Plus button Increases the sound volume.
Detects the infrared energy of objects to form an
image. The sensor flashes red light when in use.
The near infrared (IR) imaging capability allows
you to use Windows Hello face authentication.
Detects the surrounding lighting condition for
automatic adjustment of the LCD brightness.
When pressed longer:
Serves as the Ctrl+Alt+Del keyboard keys.
The default function is Camera or Barcode Trigger
depending on your model.
Camera Starts the G-Camera application.
B
Trigger
Opens or closes the Start menu.
Serves as the trigger button for the barcode
scanner if your model has the module.
Minus button Decreases the sound volume.
Power button
Speaker Sends out sound and voice from your Tablet PC.
Microphone Receives sound and voice to record voice.
Turns the power on or off. (The default “off” state
is “Sleep mode.”)
9
Ref Component Description
Indicators
Power
Battery Lights amber when the battery is being charged.
Lights blue when the power is on.
Blinks blue when the system is in Sleep mode.
Lights green when battery charging is completed.
Blinks green to indicate the battery’s built-in high
temperature protection mechanism is activated.
CAUTION: Do not remove the battery during this
period
Blinks red (once per second) when the battery’s
capacity is below 10%.
Blinks red rapidly (once per 0.5 second) when there
is a thermal protection problem. Ask for repair
service in case this happens.
Blinks amber when the battery charging is in an
abnormal state. Replace the battery in case this
happens.
Airplane
mode
Fingerprint
scanner
(optional)
Magnetic stripe
reader
(optional)
See no. 2 in the “Right-Side Components” section.
See no. 3 in the “Right-Side Components” section.
HF RFID antenna
(optional)
NOTE: The hardware buttons (except the power button) can be re-defined
using G-Manager.
Lights blue when the RF radio of any RF feature
(WLAN/Bluetooth/WWAN) is on. If Airplane mode
is switched on, the light turns off.
Serves as the fingerprint verification, preventing
unauthorized access to your Tablet PC.
Reads magnetic stripe cards.
Reads data from HF RFID tags.
10
Rear Components
Ref Component Description
Flash Provides extra light when taking pictures.
Camera lens Allows you to use the camera function.
When the camera lens is in use, the indicator
beside it lights up.
Stylus holder Holds the stylus.
Security lock Locks the battery release latch.
Battery release
latch
Releases the battery pack.
11
Ref Component Description
Battery pack
Select models have one of the below components.
Bridge battery
a
and smart card
reader module
Smart card
b
reader module
Supplies power to your Tablet PC when external
power is not connected.
NOTE: If you have the high capacity battery model,
the battery pack looks different from the one
shown here.
Provides enough extra power for the purpose of
hot swapping the battery pack.
Accepts a smart card for additional security feature.
Accepts a smart card for additional security feature.
Bridge battery
c
module
Provides enough extra power for the purpose of
hot swapping the battery pack.
Right-Side Components
Ref Component Description
Kensington
lock
RJ-45 connector
(optional)
RS232 serial
connector
(optional)
Locks the Tablet PC to a stationary object for
security.
Connects the LAN cable.
Connects a serial device.
12
Left-Side Components
Slide the cover toward the unlocked position ( ) to open the cover.
Ref Component Description
HDMI connector Connects a HDMI monitor or TV set.
Micro-SIM card
slot (optional)
USB 3.1 Gen 2
port
Combo audio
connector
Power connector Connects the AC adapter.
Accepts a micro-SIM card for models having the
WWAN module.
NOTE: The slot still exists but cannot be used for
models without the WWAN module.
Connects a USB device.
Connects a set of headphones or external
speakers with amplifier.
Supports a headset microphone with 4-pole TRRS
3.5mm jack.
13
Top Components
14
Ref
Component Description
a None
Or can be one of the below components depending on your model:
Barcode scanner
b
lens
c HF RFID antenna Reads data from HF RFID tags.
d USB 3.0 port Connects a USB device.
USB 3.1 Gen1
e
Type-C port
RS232 serial
f
connector
g VGA connector
h RJ-45 connector Connects the LAN cable.
MicroSD card
i
slot
Scans and reads barcodes.
Connects a USB device that supports USB Type-C
connection.
Connects a serial device.
Connects an external display monitor.
Accepts a microSD card for removable storage
media.
Bottom Components
Ref Component Description
Docking
connector
Tri antenna
passthrough
(optional)
Connects a proprietary dock such as the keyboard
dock, office dock, and vehicle dock.
Connects to the docking station for using external
GPS/WWAN/WLAN antenna.
15
Chapter 2
Tablet PC
This chapter provides information about the use of the Tablet PC.
If you are new to computers, reading this chapter will help you learn the
operating basics. If you are already a computer user, you may choose to
read only the parts containing information unique to your Tablet PC.
CAUTION:
Do not expose your skin to the Tablet PC when operating it in a very hot
or cold environment.
The Tablet PC can get uncomfortably warm when you use it in high
temperatures. As a safety precaution in such a circumstance, do not
place the Tablet PC on your lap or touch it with your bare hands for
extended periods of time. Prolonged body contact can cause discomfort
and potentially a burn.
16
Select this if you are using the
s
supplied with your model.)
Select this if you are wearing gloves
(
not
Select this if you prefer using
fingertips.
when raindrops are falling
on the screen and should be
rejected as input.
Navigating on the Screen
The screen of your Tablet PC is touch-sensitive. You can operate the Tablet PC
by touching the screen with your finger or the stylus.
CAUTION: Do not use a sharp object such as a ballpoint pen or pencil on the
touchscreen. Doing so may damage the touchscreen surface.
NOTE: An optical film has been attached to the screen before shipment. The
film is a consumable, which will be worn out by possible scratches. You can
purchase a new one when replacement is required.
Using the Touchscreen
Your Tablet PC has a capacitive touchscreen. This type of touchscreen
responds to objects that have conductive properties, such as fingertips and a
capacitive-tipped stylus.
You can change the touchscreen sensitivity settings to suit your scenario.
Double-tap the Touch Screen Mode shortcut on Windows desktop to open
the settings menu and select one of the options (as shown below).
Also, select this
NOTE:
In high temperatures (above 60
of Glove or Pen mode.
If liquid is spilled on the touchscreen causing a wet area, the area will stop
responding to any inputs. For the area to function again, you must dry it.
tylus. (You must use the one
referring to warm gloves or work gloves,
referring to touchscreen-capable gloves).
o
C / 140 °F), set the mode to Touch instead
17
The following table shows how you use the touchscreen to obtain
equivalent mouse functions.
Term/Action
Tap: Touch the screen once. Click/Point
Double-tap: Touch the screen twice rapidly. Double-click
Tap and hold: Tap and hold until a popup menu appears. Right-click
Drag: Hold the stylus (or finger) on the screen and drag
across the screen until reaching your destination.
Equivalent
Mouse Function
Drag
Using Multi-touch Gestures
You can interact with your Tablet PC by placing two fingers on the screen.
The movement of the fingers across the screen creates “gestures,” which
send commands to the Tablet PC.
Here are the multi-touch gestures that you can use:
Gestures
Pan
(Scroll)
( = finger down; = finger up)
Actions
Descriptions
Use panning to see
another part of a page
that has scroll bars.
Zoom
(Pinch)
or
Drag 1 or 2 fingers up or down.
Move two fingers apart/toward each
other.
18
Use zooming to make
an item (a photo for
example) on the screen
larger or smaller. The
gesture works in
applications that
support mouse wheel
zooming.
Gestures
Rotate
Press and
Tap
Twofinger Tap
Actions
( = finger down; = finger up)
or
Move two fingers in opposing
directions.
-orUse one finger to pivot around
another.
Press on target and tap using a
second finger.
Descriptions
Use rotating to move a
picture or other item
on the screen in a
circular direction
(clockwise or counterclockwise). The gesture
works in applications
that support the
specific gesture.
Use press and tap to
access the shortcut
menu.
The function is defined
by applications that
support the specific
gesture.
Flicks
Tap two fingers at the same time
(where the target is in the midpoint
between the fingers).
Make quick drag gestures in the
desired direction.
19
Flick left or right to
navigate back and
forward in a browser
and other applications.
The gesture works in
most applications that
support back and
forward.
Using the Dual Mode Display (Optional)
Dual mode display (if your model has the feature) incorporates both
touchscreen and digitizer functions.
The display is set to Touchscreen mode by default. Touchscreen mode
provides all the functionalities that an ordinary touchscreen has. When the
Tablet PC receives signals from the digitizer pen, the display automatically
switches to Digitizer mode.
You can move the cursor by bringing the digitizer pen close to the screen,
without actually touching the screen’s surface.
20
Using Network and Wireless Connections
Using the LAN (Optional)
Select models have the LAN module. To connect the network cable to the
LAN module, connect one end of the LAN cable to the RJ-45 connector on
the Tablet PC and the other end to the network hub.
-or-
NOTE: The location of the connector depends on your model.
21
Using the WLAN
The WLAN (Wireless Local Area Network) module of your Tablet PC supports
IEEE 802.11a/b/g/n/ac.
Turning On/Off the WLAN Radio
To turn on the WLAN radio:
Select Settings Network & Internet Wi-Fi. Slide the Wi-Fi switch
to the On position.
To turn off the WLAN radio:
You can turn off the WLAN radio the same way you turn it on.
If you want to quickly turn off all wireless radio, simply switch on Airplane
mode. You can control the Airplane mode using one of the below methods.
Select Settings Network & Internet Airplane mode.
Use the Airplane Mode button in the OSD Control Panel.
Connecting to a WLAN Network
1. Make sure that the WLAN function is enabled (as described above).
2. Select the network icon in the lower right of the task bar.
3. Select the device you want to connect from the search results.
4. Some networks require a network security key or passphrase. To connect
to one of those networks, ask your network administrator or Internet
service provider (ISP) for the security key or passphrase.
For more information on setting a wireless network connection, refer to
Windows online help.
22
Using the Bluetooth Feature
The Bluetooth technology allows short-range wireless communications
between devices without requiring a cable connection. Data can be
transmitted through walls, pockets and briefcases as long as two devices are
within range.
Turning On/Off the Bluetooth Radio
To turn on the Bluetooth radio:
Select Settings Devices Bluetooth. Slide the Bluetooth switch to
the On position.
To turn off the Bluetooth radio:
You can turn off the Bluetooth radio the same way you turn it on.
If you want to quickly turn off all wireless radio, simply switch on Airplane
mode. You can control the Airplane mode using one of the below methods.
Select Settings Network & Internet Airplane mode.
Use the Airplane Mode button in the OSD Control Panel.
Connecting to another Bluetooth Device
1. Make sure that the Bluetooth function is enabled (as described above).
2. Make sure that the target Bluetooth device is turned on, discoverable
and within close range. (See the documentation that came with the
Bluetooth device.)
3. Select Settings Devices Bluetooth.
4. Select the device you want to connect from the search results.
5. Depending on the type of Bluetooth device that you want to connect
to, you will need to enter the pertinent information.
For detailed information on using the Bluetooth feature, see Windows’
online Help.
23
Using the WWAN Feature (Optional)
A WWAN (Wireless Wide Area Network) uses mobile telecommunication
cellular network technologies to transfer data. The WWAN module of your
Tablet PC supports 3G and 4G LTE.
NOTE:
Your model only supports data transmission. Voice transmission is not
supported.
For instructions on installing the micro-SIM card, see “Installing the
Micro-SIM Card (Optional)” in Chapter 1.
Turning On/Off the WWAN Radio
To turn on the WWAN radio:
Select Settings Network & Internet Airplane mode. Slide the
Cellular switch to the On position.
To turn off the WWAN radio:
You can turn off the WWAN radio the same way you turn it on.
If you want to quickly turn off all wireless radio, simply switch on Airplane
mode. You can control the Airplane mode using one of the below methods.
Select Settings Network & Internet Airplane mode.
Use the Airplane Mode button in the OSD Control Panel.
Setting up a WWAN Connection
Select Settings Network & Internet Cellular. (For detailed
information on cellular settings in Windows 10, see Microsoft Support
website.)
24
Chapter 3
Your Tablet PC operates either on external AC power or on internal battery
power.
This chapter tells you how you can effectively manage power. To maintain
optimal battery performance, it is important that you use the battery in the
proper way.
25
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