Getac S410 User Manual
Rugged Mobile Computing Solution
S410
USER MANUAL
August 2019
TRADEMARKS
The Bluetooth® word mark and logos are registered trademarks owned by
Bluetooth SIG, Inc.
All brand and product names are trademarks or registered trademarks of
their respective companies.
NOTE
The information in this manual is subject to change without notice.
For the latest version of the manual, please visit the Getac website at
www.getac.com
.
Table of Contents
Chapter 1
Chapter 2 Operating Your Computer ............................................. 14
Getting Started ................................................................. 1
Getting the Computer Running ................................................ 2
Unpacking .............................................................................. 2
Connecting to AC Power ....................................................... 3
Turning On and Off the Computer ...................................... 4
Taking a Look at the Computer ................................................ 6
Front Components ................................................................. 6
Rear Components .................................................................. 7
Right-Side Components ......................................................... 8
Left-Side Components ........................................................... 9
Top-open Components ........................................................ 10
Bottom Components ........................................................... 12
Using the Keyboard ................................................................. 15
Typewriter Keys ................................................................... 15
Cursor-Control Keys ............................................................. 15
Numeric Keypad................................................................... 16
Function Keys ....................................................................... 16
Fn Key ................................................................................... 16
Hot Keys ............................................................................... 17
Windows Keys ...................................................................... 18
Using the Touchpad ................................................................. 19
Touch Gestures for Windows 10 ......................................... 20
Configuring the Touchpad .................................................. 20
Using the Touchscreen (Optional) .......................................... 21
Using Multi-touch Gestures ................................................ 22
Using the Tether (Optional) ................................................ 24
Using the Quick Buttons .......................................................... 25
Configuring the Quick Buttons ........................................... 25
Using Network and Wireless Connections ............................. 26
i
Using the LAN ...................................................................... 26
Using the WLAN................................................................... 27
Using the Bluetooth Feature .............................................. 28
Using the WWAN Feature (Optional) ................................ 29
Using the DVD Drive (Optional) .............................................. 31
Inserting and Removing a Disc ........................................... 32
Using the GPS Feature (Optional) ........................................... 33
Using the Fingerprint Scanner ................................................ 34
Enrolling a Fingerprint ........................................................ 34
Fingerprint Login ................................................................. 35
Using the Contactless Smart Card Reader (Optional) ............ 36
Chapter 3 Managing Power ............................................................ 37
AC Adapter ............................................................................... 38
Battery Pack .............................................................................. 39
Charging the Battery Pack .................................................. 39
Initializing the Battery Pack ................................................ 40
Checking the Battery Level ................................................. 40
Battery Low Signals and Actions ........................................ 40
Replacing the Battery Pack ................................................. 41
Hot Swapping the Battery Pack (Optional) ....................... 43
Power-Saving Tips .................................................................... 45
Chapter 4 Expanding Your Computer ............................................ 46
Connecting Peripheral Devices ............................................... 47
Connecting a USB Device .................................................... 47
Connecting a Device for USB Charging (Optional) ........... 48
Connecting a Monitor ......................................................... 49
Connecting a Serial Device (Optional) ............................... 50
Connecting an Audio Device .............................................. 51
Using Storage and Expansion Cards ....................................... 52
Using Storage Cards ............................................................ 52
Using Smart Cards ................................................................ 53
Using ExpressCards (Optional) ............................................ 54
Using PC Cards (Optional) ................................................... 55
Changing or Replacing ............................................................ 56
Replacing the Hard Disk Drive ............................................ 56
Chapter 5 Using BIOS Setup ............................................................ 57
When and How to Use ............................................................. 58
Menu Descriptions ................................................................... 59
Information Menu ............................................................... 59
Main Menu ........................................................................... 59
ii
Advanced Menu ................................................................... 60
Security Menu ...................................................................... 62
Boot Menu ........................................................................... 63
Exit Menu ............................................................................. 63
Chapter 6 Using Getac Software .................................................... 65
G-Manager ............................................................................... 66
Chapter 7 Care and Maintenance ................................................... 67
Protecting the Computer ......................................................... 68
Using an Anti-Virus Strategy ............................................... 68
Using the Cable Lock ........................................................... 68
Taking Care of the Computer ................................................. 69
Location Guidelines ............................................................. 69
General Guidelines .............................................................. 69
Cleaning Guidelines ............................................................. 70
Battery Pack Guidelines ....................................................... 70
Touchscreen Guidelines ....................................................... 72
When Traveling ........................................................................ 73
Chapter 8 Troubleshooting ............................................................. 74
Preliminary Checklist ................................................................ 75
Solving Common Problems ...................................................... 76
Battery Problems ................................................................. 76
Bluetooth Problems ............................................................. 76
Display Problems .................................................................. 77
DVD Drive Problems ............................................................ 77
Hardware Device Problems ................................................. 78
Hard Disk Drive Problems .................................................... 78
Keyboard and Touchpad Problems .................................... 79
LAN Problems ....................................................................... 79
Power Management Problems ........................................... 79
Software Problems .............................................................. 80
Sound Problems ................................................................... 80
Startup Problems ................................................................. 81
WLAN Problems ................................................................... 81
Other Problems .................................................................... 82
Resetting the Computer .......................................................... 84
System Recovery ....................................................................... 85
Using Windows RE ............................................................... 85
Using Recovery Partition ..................................................... 86
Using the Driver Disc (Optional) ............................................. 87
iii
Appendix A Specifications ................................................................. 88
Appendix B Regulatory Information ................................................. 90
On the Use of the System ........................................................ 91
Class B Regulations .............................................................. 91
Safety Notices ....................................................................... 92
On the Use of the RF Device.................................................... 96
USA and Canada Safety Requirements and Notices .......... 96
European Union CE Marking and Compliance Notices ..... 98
User Notification of Take-back Service ................................. 100
ENERGY STAR 7.0 ................................................................... 101
Battery Recycling .................................................................... 103
California Proposition 65 ....................................................... 104
About Battery and External Enclosure Replacement .......... 105
Battery ................................................................................ 105
External Enclosure ............................................................. 105
iv
Chapter 1
This chapter first tells you step by step how to get the computer up and
running. Then, you will find a section briefly introducing the external
components of the computer.
1
Getting the Computer Running
Unpacking
After unpacking the shipping carton, you should find these standard items:
S410 notebook computer
AC adapter
AC power cord
Stylus*
Tether*
Document(s)
Driver disc**
* Select models only
** Optional
Inspect all the items. If any item is damage or missing, notify your dealer
immediately.
Main battery pack
Second battery pack*
Screen cleaning cloth
2
Connecting to AC Power
CAUTION: Use only the AC adapter included with your computer. Using other
AC adapters may damage the computer.
NOTE:
The battery pack is shipped to you in power saving mode that protects it
from charging/discharging. It will get out of the mode to be ready for use
when you install the battery pack and connect AC power to the computer for
the very first time.
When the AC adapter is connected, it also charges the battery pack. For
information on using battery power, see Chapter 3.
You must use AC power when starting up the computer for the very first
time.
1. Plug the DC cord of the AC adapter to the power connector of the
computer (
2. Plug the female end of the AC power cord to the AC adapter and the
male end to an electrical outlet (
).
).
3. Power is being supplied from the electrical outlet to the AC adapter and
onto your computer. Now, you are ready to turn on the computer.
3
Turning On and Off the Computer
Turning On
1. Open the top cover by pulling the cover latch and lifting up the cover.
You can tilt the cover forward or backward for optimal viewing clarity.
2. Press the power button ( ). The Windows operating system should
start.
4
Turning Off
When you finish a working session, you can stop the system by turning off
the power or leaving it in Sleep or Hibernation mode:
To... Do this...
Power off
(Shutdown)
Sleep Use one of these methods:
Click Power Shut down.
Press the power button.*
Close the top cover.*
Press Fn + F12.*
Click Power Sleep.
Hibernate
By default, this option is not shown in the Start menu. If you
want to use the feature, set up accordingly in Windows
settings.
* “Sleep” is the default result of the action. You can change what the
action does through Windows settings.
5
Taking a Look at the Computer
NOTE: Depending on the specific model you purchased, the color and look of
your model may not exactly match the graphics shown in this document.
CAUTION: You need to open the protective covers to access the connectors.
When not using a connector, make sure to close the cover completely for waterand dust-proof integrity. (Engage the locking mechanism if existing.)
Front Components
Ref Component Description
Top cover latch Locks the top cover.
Stereo speaker Sends out sound and voice from the computer.
Handle Provides a convenient way to carry the computer.
6
Rear Components
Ref
Component Description
HDMI connector Connects a HDMI monitor or TV set.
USB 3.0 port
RJ-45 connector Connects the LAN cable.
Select models have one of the below components:
RJ-45 connector
(optional)
PowerShare USB
port (optional)
USB 3.1 Gen 1
Type-C port
(optional)
Select models have one of the below components:
VGA connector
(optional)
RS232 serial
connector
(optional)
RS232 serial
connector
(optional)
Connects a USB device, such as a USB flash disk,
printer, digital camera, joystick, and more.
Connects the LAN cable (for LAN 2).
Can be used to charge mobile devices.
Connects a USB device that supports USB Type-C
connection.
Connects an external display monitor.
Connects a serial mouse or serial communication
device.
Connects a serial mouse or serial communication
device.
Kensington lock
Locks the computer to a stationary object for
security.
7
Right-Side Components
Ref Component Description
Battery pack
( )
Supplies power to your computer when external
power is not connected.
USB 2.0 port
Combo audio
connector
SIM card slot
(optional)
Smart card
reader
Storage card
reader
USB 3.0 port
Power
connector
Connects a USB device, such as a USB flash disk,
printer, digital camera, joystick, and more.
Connects a set of headphones or external speakers
with amplifier
Supports a headset microphone with 4-pole TRRS
3.5mm jack.
Accepts a SIM card for models having the WWAN
module.
Accepts a smart card for additional security feature.
Accepts an SD card for removable storage media.
Connects a USB device, such as a USB flash disk,
printer, digital camera, joystick, and more.
Connects the AC adapter.
8
Left-Side Components
Ref Component Description
Stylus slot For storing the stylus (optional).
Tether hole Stylus tethered to this hole.
This is a multi-purpose bay. Select models have one of the below
components:
Second battery
pack ( )
(optional)
Super multi
drive (optional)
PC card slot
(optional)
ExpressCard
slot (optional)
Hard disk drive Is the mass storage device of your computer.
Supplies power to your computer when external
power is not connected.
Accepts a compact disc for installing or loading
software, accessing data, and playing music/video.
Accepts a PC card for additional functions.
Accepts an ExpressCard for additional functions.
NOTE: The term “hard disk drive” throughout this
manual refers generally to the mass storage device in
your computer. It does not indicate the actual type
installed, which can be HDD (hard disk drive) or SSD
(solid-state drive).
9
Camera indicator
Top-open Components
Ref Component Description
Microphone Receives sound and voice for the computer.
(optional)
IR sensor
(optional)
Camera lens
(optional)
Lights up when the camera is in use.
Detects the infrared energy of objects to form an
image. The sensor flashes red light when in use.
The near infrared (IR) imaging capability allows
you to use Windows Hello face authentication.
Allows you to use the camera function.
10
Ref Component Description
Camera cover
(optional)
LCD screen Displays the output of the computer.
Indicators
Num Lock
Covers the camera lens.
Slide the camera cover toward the right to use the
camera; slide it toward the left for privacy protection.
Select models have the touchscreen feature.
Lights green when Num Lock is on.
Hard Disk
RF (Radio
Frequency)
Contactless
smart card
reader
(optional)
Indicators
Battery
Blinks green when computer is reading / writing
data to the hard disk
Lights red when the optional hard disk heater is
on.
Lights green when the RF radio of any RF feature
(WLAN/Bluetooth/WWAN) is on.
Serves as an RFID reader/writer and an NFC reader.
Lights amber when the battery is being charged.
Lights green when battery charging is completed.
Blinks green to indicate the battery’s built-in high
temperature protection mechanism is activated.
CAUTION: Do not remove the battery during this
period.
Blinks red when the battery’s capacity is below 10 %.
Blinks amber when the battery is in an abnormal
condition.
Power Lights green when computer is on.
Blinks green when computer is in Sleep mode.
P1 button Toggles Blackout mode on or off.
Can be changed to a different function.
11
WWAN
GPS
WLAN
Ref Component Description
P2 button Toggles the sunlight-readable mode on or off.
Can be changed to a different function.
Power button Turns the power on or off (Sleep mode by default).
Fingerprint
scanner
Keyboard Serves as the data input device of the computer.
Touchpad Serves as the pointing device of the computer.
Serves as the fingerprint verification, preventing
unauthorized access to your computer.
Bottom Components
Ref Component Description
Antenna pass-
through
(optional)
Connects to the docking station for using external
WWAN/WLAN/GPS antenna.
12
Ref Component Description
Battery latch
( )
Locks the main battery pack in place.
Docking
connector
Battery latch
( )
Battery hot
swapping
indicator
Hard disk
drive latch
Connects to the office or vehicle dock (purchased
separately).
Locks the second battery pack (if existing) in place.
Lights up if you unlock the battery latch while
operating the computer on battery power. The
indicator is intended to inform whether you can
safely hot swap the battery pack.
NOTE: This indicator works only if your model has the
second battery pack and/or bridge battery.
Green light: It is safe to hot swap the battery pack.
Red light: Hot swapping is not allowed.
Blinking red light: The computer is entering
Hibernation mode.
Locks the hard disk drive in place.
13
Chapter 2
Computer
This chapter provides information about the use of the computer.
If you are new to computers, reading this chapter will help you learn the
operating basics. If you are already a computer user, you may choose to
read only the parts containing information unique to your computer.
CAUTION:
Do not expose your skin to the computer when operating it in a very hot or
cold environment.
The computer can get uncomfortably warm when you use it in high
temperatures. As a safety precaution in such a circumstance, do not place
the computer on your lap or touch it with your bare hands for extended
periods of time. Prolonged body contact can cause discomfort and
potentially a burn.
14
Using the Keyboard
Your keyboard has all the standard functions of a full-sized computer
keyboard plus an Fn key added for specific functions.
The standard functions of the keyboard can be further divided into four
major categories:
Typewriter keys
Cursor-control keys
Numeric keys
Function keys
Typewriter Keys
Typewriter keys are similar to the keys on a typewriter. Several keys are
added such as the Ctrl, Alt, Esc, and lock keys for special purposes.
The Control (Ctrl) / Alternate (Alt) key is normally used in combination with
other keys for program-specific functions. The Escape (Esc) key is usually
used for stopping a process. Examples are exiting a program and canceling a
command. The function depends on the program you are using.
Cursor-Control Keys
Cursor-control keys are generally used for moving and editing purposes.
15
NOTE: The word “cursor” refers to the indicator on the screen that lets you know
exactly where on your screen anything you type will appear. It can take the form
of a vertical or horizontal line, a block, or one of many other shapes.
Numeric Keypad
A 15-key numeric keypad is embedded in the typewriter keys as shown next:
Numeric keys facilitate entering of numbers and calculations. When Num
Lock is on, the numeric keys are activated; meaning you can use these keys
to enter numerals.
NOTE:
When the numeric keypad is activated and you need to type the English
letter in the keypad area, you can turn Num Lock off or you can press Fn
and then the letter without turning Num Lock off.
Some software may not be able to use the numeric keypad on the computer.
If so, use the numeric keypad on an external keyboard instead.
The Num Lock key can be disabled. (See “Main Menu” in Chapter 5.)
Function Keys
On the top row of the keys are the function keys: F1 to F12. Function keys
are multi-purpose keys that perform functions defined by individual
programs.
Fn Key
The Fn key, at the lower left corner of the keyboard, is used with another
key to perform the alternative function of a key. To perform a desired
function, first press and hold Fn, then press the other key.
16
and WWAN) cannot be used. When on, individual settings of
Hot Keys
Hot keys refer to a combination of keys that can be pressed any time to
activate special functions of the computer. Most hot keys operate in a cyclic
way. Each time a hot key combination is pressed, it shifts the corresponding
function to the other or next choice.
You can easily identify the hot keys with the icons imprinted on the keytop.
The hot keys are described next.
Key Description
Switches the keyboard backlight off or on (with 4-level
brightness). *
Switches the RF (radio frequency) radio on and off.
When off, all wireless modules (such as WLAN, Bluetooth,
the module work.
Decreases the sound volume.
Increases the sound volume.
Switches the display output to the next choice if an
external display is connected. Choices are:
LCD only
LCD + External display (Duplicate)
LCD + External display (Extend)
External display only
The hot keys are equivalent to Windows logo key + P.
Decreases the LCD brightness.
Increases the LCD brightness.
17
Key Description
Switches the touchscreen function off or on.*
Switches the touchpad function off or on.
Switches the system sound output off (mute) or on.
Switches the display backlight off or on.
Serves as the sleep button that you can define with
Windows’ Power Options.
TABLE NOTE: * means “select models only.”
Windows Keys
The keyboard has two keys that perform Windows-specific functions:
Windows Logo key and Application key.
The Windows Logo key opens the Start menu and performs softwarespecific functions when used in combination with other keys. The
Application key usually has the same effect as a right mouse click.
18
Using the Touchpad
CAUTION: Do not use a sharp object such as a pen on the touchpad. Doing so
may damage the touchpad surface.
NOTE:
You can press Fn+F9 to toggle the touchpad function on or off.
For optimal performance of the touchpad, keep your fingers and the pad
clean and dry. When tapping on the pad, tap lightly. Do not use excessive
force.
The touchpad is a pointing device that allows you to communicate with the
computer by controlling the location of the pointer on the screen and
making selection with the buttons.
The touchpad consists of a rectangular pad (work surface) and a left and
right buttons. To use the touchpad, place your forefinger or thumb on the
pad. The rectangular pad acts like a miniature duplicate of your display. As
you slide your fingertip across the pad, the pointer (also called cursor) on
the screen moves accordingly. When your finger reaches the edge of the
pad, simply relocate yourself by lifting the finger and placing it on the other
side of the pad.
Here are some common terms that you should know when using the
touchpad:
19
Term Action
Point
Move your finger on the pad until the cursor points to the
selection on the screen.
Click
Double-click
Drag and
drop
TABLE NOTE: If you swap the left and right buttons, “tapping” on the
touchpad as an alternative method of pressing the left button will no
longer be valid.
Press and release the left button.
–or–
Tap gently anywhere on the pad.
Press and release the left button twice in quick succession.
–or–
Tap twice on the pad rapidly.
Press and hold the left button, then move your finger until
you reach your destination (drag). Finally, release the
button (drop) when you finish dragging your selection to
the destination. The object will drop into the new location.
–or–
Gently tap twice on the pad and on the second tap, keep
your finger in contact with the pad. Then, move your finger
across the pad to drag the selected object to your
destination. When you lift your finger from the pad, the
selected object will drop into place.
Touch Gestures for Windows 10
The touchpad supports touch gestures for Windows 10 such as one-finger
scrolling, two-finger scrolling, pinch zoom, rotating, and others. For
detailed information, go to Settings
Additional mouse options
Device Settings Settings.
Devices Mouse & touchpad
Configuring the Touchpad
You may want to configure the touchpad to suit your needs. For example, if
you are a left-handed user, you can swap the two buttons so that you can
use the right button as the left button and vice versa. You can also change
the size of the on-screen pointer, the speed of the pointer, and so on.
To configure the touchpad, go to Settings Devices Mouse & touchpad.
20
Select this if you are using the
s
supplied with your model.)
Select this if you are wearing gloves
(
not
Select this if you prefer using
fingertips.
when raindro
on the screen and should be
rejected as input.
Using the Touchscreen (Optional)
NOTE: You can press Fn+F8 to toggle the touchscreen function on or off.
CAUTION: Do not use a sharp object such as a ballpoint pen or pencil on the
touchscreen. Doing so may damage the touchscreen surface. Use your finger or
the included stylus.
Select models have a capacitive touchscreen. This type of touchscreen
responds to objects that have conductive properties, such as fingertips and a
capacitive-tipped stylus. You can navigate on the screen without using a
keyboard, touchpad, or mouse.
You can change the touchscreen sensitivity settings to suit your scenario.
Double-tap the Touch Screen Mode shortcut on Windows desktop to open
the settings menu and select one of the options (as shown below).
Also, select this
ps are falling
NOTE:
In high temperatures (above 60
Glove or Pen mode.
If liquid is spilled on the touchscreen causing a wet area, the area will stop
responding to any inputs. For the area to function again, you must dry it.
tylus. (You must use the one
referring to warm gloves or work gloves,
referring to touchscreen-capable gloves).
o
C / 140 °F), set the mode to Touch instead of
21
The following table shows how you use the touchscreen to obtain
equivalent mouse functions.
Term/Action
Tap: Touch the screen once. Click/Point
Double-tap: Touch the screen twice rapidly. Double-click
Tap and hold: Tap and hold until a popup menu
appears.
Drag: Hold the stylus (or finger) on the screen and drag
across the screen until reaching your destination.
Equivalent
Mouse Function
Right-click
Drag
Using Multi-touch Gestures
You can interact with your computer by placing two fingers on the screen.
The movement of the fingers across the screen creates “gestures,” which
send commands to the computer. Here are the multi-touch gestures that
you can use:
Gestures
Pan
(Scroll)
( = finger down; = finger up)
Actions
Descriptions
Use panning to see
another part of a page
that has scroll bars.
Zoom
(Pinch)
or
Drag 1 or 2 fingers up or down.
Move two fingers apart/toward each
other.
22
Use zooming to make
an item (a photo for
example) on the screen
larger or smaller. The
gesture works in
applications that
support mouse wheel
zooming.
Gestures
Rotate
Press
and Tap
Twofinger
Tap
Actions
( = finger down; = finger up)
or
Move two fingers in opposing
directions.
-orUse one finger to pivot around
another.
Press on target and tap using a
second finger.
Descriptions
Use rotating to move a
picture or other item
on the screen in a
circular direction
(clockwise or counterclockwise). The gesture
works in applications
that support the
specific gesture.
Use press and tap to
access the shortcut
menu.
The function is defined
by applications that
support the specific
gesture.
Flicks
Tap two fingers at the same time
(where the target is in the midpoint
between the fingers).
Make quick drag gestures in the
desired direction.
23
Flick left or right to
navigate back and
forward in a browser
and other applications.
The gesture works in
most applications that
support back and
forward.
Using the Tether (Optional)
You can purchase a stylus and tether for your computer model. Use the
tether to attach the stylus to the computer.
1. Insert one of the tether’s loop ends through the hole of the stylus (as
indicated by
(as indicated by
2. Insert the other loop end to the hook on the computer (as indicated by
below). Then, insert the stylus end through the loop (as indicated by
below) and pull it tight.
below). Then, insert the other end through the first loop
below) and pull it tight.
3. When not in use, store the stylus in the stylus slot.
CAUTION: Be careful the tether does not get in the way when you open or close
the DVD tray (if your model has a DVD drive) and when you connect the
computer to the office or vehicle dock.
24
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