Gateway NV51B Quick Start Manual

User’s Guide

Gateway NV51B

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1

TABLE OF CONTENTS

Starting your computer 4

Wireless connection .......................................... 4

Registration....................................................... 5

Software installation ........................................ 6

Recovery ............................................................ 6

Having trouble? ................................................ 6

Computer Basics 8

Safety and comfort ........................................... 8

Safety precautions ..................................... 8

Health precautions .................................. 11

Getting to know your computer 13

Top view - display ........................................... 14

Top view - keyboard ....................................... 15

Special keys .............................................. 16

Front view ....................................................... 19

Rear view......................................................... 19

Left view.......................................................... 20

Right view ....................................................... 21

Base view......................................................... 22

Upgrading your computer 24

Expanding through options ........................... 24

Connectivity options................................ 24

Power supply 29

AC power adapter .......................................... 29

Battery pack .................................................... 30

Battery pack characteristics..................... 30

Installing or removing the battery

pack .......................................................... 32

Charging the battery............................... 33

Checking the battery level ...................... 34

2

Optimizing battery life ........................... 34

Battery-low warning............................... 34

Software 36

Using Windows and your software ............... 36

Welcome Center ..................................... 36

Internet security offer ............................ 36

Productivity software ............................. 37

Gateway Recovery Management........... 37

Gateway Updater.................................... 38

Playing multimedia files ......................... 39

Playing DVD movies................................ 42

Social networks (optional) ..................... 44

Internet 49

First steps on the net...................................... 49

Protecting your computer ...................... 49

Choose an Internet Service Provider...... 49

Network connections.............................. 51

Surf the Net! ........................................... 54

Security .................................................... 56

Helpdesk 70

Safe computing .............................................. 70

Maintenance ........................................... 70

Updates ................................................... 77

Windows Remote Assistance.................. 79

Recovery 80

Gateway Recovery Management .................. 80

Creating recovery discs ........................... 80

Recovering your system ................................. 84

Types of recovery .................................... 85

Regulatory information 91

V
G

C
A

Environment 102

Software license 104

Index 107

opyright © 2010.
ll Rights Reserved.

isit registration.gateway.com and discover the benefits of being a customer of
ateway.

Remark: All images are for reference purposes only. Actual configuration may vary.

Gateway NV51B User Guide
Original Issue: 24 November 2010

Table of Contents -

3

STARTING YOUR COMPUTER

Thank you for purchasing this Gateway computer!
This guide has been designed to introduce you to the features of your

computer and assist in your computing experience.
After setting up and starting your computer, as shown in the setup

instructions, it will ask you questions that will help you connect to the
Internet. Your computer will then configure installed software.

WIRELESS CONNECTION

To connect to a wireless network, first check the wireless features of
your computer are on, and that the router or modem you want to
connect to is also correctly configured.

• If wireless is not on, press the communication key ( ) to open the

Launch Manager

• Your computer will detect and display any available networks, select

your network and enter the password, if required.

• After a short delay, your computer should connect to the Internet.
If your network is not detected, or your computer does not connect to

the Internet, please refer to your ISP or router’s documentation. After
your computer starts and you can use it, open Internet Explorer and
follow the instructions.

and make sure Wi-Fi is On.

4

Alternatively, use a network cable to connect directly to a network
port on your router. Please refer to your ISP or router’s guide.

REGISTRATION

When using your computer for the first time, it is recommended that
you register it. This gives you access to some useful benefits, such as:

• Faster service from our trained representatives.

• Membership in the Gateway community: receive promotions and

participate in customer surveys.

• The latest news from Gateway.

How to register

During the initial startup of your computer, a window will invite you
to register. Please fill in the information and click Next. The second
window you'll see contains optional fields that will help us to provide
you with a more personable customer service experience.

Another option

Another way to register your Gateway product is to visit our website
at registration.gateway.com. Choose your country and follow the
simple instructions.

After registering, you will be sent a confirmation email with
important information that you should keep in a safe place.

Starting your computer -

5

SOFTWARE INSTALLATION

Your computer will automatically install software and prepare your
computer for use. This may take some time, please do not turn off
your computer; wait until the installation has finished.

RECOVERY

You should create recovery discs as soon as you are able. You will
need a pack of writable DVDs. The Gateway Recovery Management
program allow you to create recovery discs and then to restore or
reinstall applications and drivers provided by Gateway.

See page 80 for more information about recovery.

HAVING TROUBLE?

Gateway provides several options to support your purchase.

Gateway support

Make sure you write down your computer serial number, date and
place of purchase and model name on the area provided in this guide.
Also, save your proof of purchase. Before you call us, please write
down any error message that accompanies the problem, and have the
computer in front of you and switched on if possible. Having these
items to hand when contacting us will ensure better and quicker
service.

6

Gateway website

Remember to visit www.gateway.com! Check out the Support section;
it contains up-to-date information, help, drivers and downloads.

Warranty and contact information

You can find information about the warranty for your computer and
how to contact technical support in your computer’s Warranty.

Starting your computer -

7

COMPUTER BASICS

SAFETY AND COMFORT

Safety precautions

Please follow the guidelines below to use your computer comfortably
and to avoid health problems.

Computer environment

Make sure that the computer:

• Is used on a stable surface, stand or table. A fall can seriously

damage the computer.

• Is not used on a surface that vibrates, or used when taking part in

sport, exercise or other activities in a dynamic environment.
Vibration or movement can loosen fastenings, damage internal
components and even cause battery leakage.

• Is away from direct sunlight and sources of heat.

• Is away from magnetic fields or any device generating static

electricity.

• Is kept at least 30 centimetres (one foot) away from a mobile phone.

• Is not in a dusty or damp environment.

• Is not used near water. Never spill liquids of any kind on or into your

computer.

8

• Is not placed on a carpet or any other surface that may have an

electrical charge.

Cables

Make sure that:

• Cables are not strained and that there is no risk of people walking

or tripping over them.

• Other devices do not crush the cables.

• The power cable is connected to the computer before connecting

the power cable to the AC power outlet.

• The power cable is unplugged from the power outlet before

disconnecting the power cable from the computer.

• Three-pin power cords are connected to a grounded power outlet.

• The power outlet is easily accessible and as close to the computer as

possible (do not overload it with too many adapters).

If your computer uses an external AC adapter:

• Do not cover or place objects on the AC adapter. Allow the adapter

to cool properly during use by keeping it clear of objects.

• Only use the AC adapter that is supplied with your computer.

Although other adapters may look similar, using them can damage
your computer. If a replacement is required, use only parts certified
for use with your computer.

Computer Basics -

9

Cleaning your computer

• Always unplug your computer from the power outlet before

cleaning it.

• Do not use liquid or aerosol cleaners, use a damp cloth instead.

• Never spray cleaning product directly on the screen.

Note: If your computer includes slots for memory cards or
expansion devices, plastic ’dummies’ may be installed in the card
slots. Dummies protect unused slots from dust, metal objects or
other particles. Save the dummies for use when no cards are in the
slots.

Servicing your computer

Do not attempt to service your computer yourself, as opening or
removing covers may expose you to dangerous voltage or other risks.
Refer all servicing to qualified service personnel.

Unplug your computer from the wall outlet and refer servicing to
qualified service personnel when:

• the power cord or plug is damaged, cut or frayed,

• liquid was spilled into the product,

• the product was exposed to rain or water,

• the product has been dropped or the case has been damaged

• the product exhibits a distinct change in performance, indicating a

need for service

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• the product does not operate normally after following the

operating instructions

Note: Adjust only those controls that are covered by the operating
instructions, since improper adjustment of other controls may
result in damage and will often require extensive work by a
qualified technician to restore the product to normal condition.

Health precautions

• The computer and accessories may contain small parts. Keep them

out of the reach of small children.

• If you work or play for hours at a time, then make sure you take

regular breaks. Look away from the computer's screen once in a
while. Do not use your computer if you are tired.

• To protect your hearing, when using speakers or headphones,

increase volume gradually until you can hear clearly and
comfortably; do not increase the volume level after your ears have
adjusted. Do not listen to high volumes for extended periods. Do
not increase the volume to block out noisy surroundings; decrease
the volume if you cannot hear people speaking near you.

• Ensure that the computer’s ventilation slots and openings are never

obstructed or covered. Do not place the computer on a soft surface
(such as a carpet, chair or bed) that may block ventilation slots.

• Do not push objects of any kind into ventilation or case slots as they

may touch dangerous voltage points or short-out parts that may
result in a fire or electric shock.

Computer Basics -

11

• Some disorders of the hands, wrists, arms, neck, shoulders, legs and

back may be associated with, or aggravated by certain repetitive
actions. To reduce your risk of developing these disorders, type with
your wrists straight and your hands and wrists floating above the
keyboard. If you experience periods of pain, tingling, numbness or
other discomfort, please contact your doctor.

• We advise that parents monitor the use of games by their children.

If you or your child experience any of the following symptoms:
dizziness, blurred vision, eye or muscle twitches, loss of
consciousness, disorientation, any involuntary movement or
convulsion, IMMEDIATELY discontinue use and consult your doctor.
This may happen even if the person has no medical history of
epilepsy.

12

GETTING TO KNOW YOUR COMPUTER

After setting up your computer as illustrated in the setup instructions,
let us show you around your new Gateway computer.

Getting to know your computer -

13

TOP VIEW - DISPLAY

12

3

# Icon Item Description

1 Webcam Web camera for video communication.

2 Microphone Internal microphone for sound recording.

3 Display screen

14

Also called Liquid-Crystal Display (LCD),
displays computer output.

TOP VIEW - KEYBOARD

4
5

6

7

89

# Icon Item Description

4

5

6 Keyboard

Power button /
indicator

HDD indicator Indicates when the hard disk drive is active.

Communication
indicator

Turns the computer on and off. Indicates the
computer's power status.

Indicates the computer’s wireless
connectivity device status.

For entering data into your computer.

− Special keys are described on page 17.

Getting to know your computer -

10

15

# Icon Item Description

7Touchpad

Power indicator Indicates the computer's power status.

Touch-sensitive pointing device which
functions like a computer mouse.

8

Battery indicator

Indicates the computer's battery status.

− Charging: The light shows amber when
the battery is charging.

− Fully charged: The light shows blue when
in AC mode.

9

10 Speaker For audio output.

Click buttons (left
and right)

The left and right side of the button function
as left and right selection buttons.

− Note: The front panel indicators are visible even when the computer cover is
closed.

Special keys

Your computer’s keyboard includes keys that activate special
functions. The function of each key is clearly marked with an icon.

Icon Function Description

Opens the Social Networks application.

Social Networking

− If this application is not installed, the key will start
your instant messenging application.

16

Icon Function Description

Volume up Increases the sound volume.

Volume down Decreases the sound volume.

Speaker toggle Turns the speakers on and off.

Hotkey for second

Fn

function

Activates a second function on certain keys.

E.g. press and hold the Fn key to activate the
Communication key.

Hotkeys

The computer employs hotkeys or key combinations to access most of
the computer's controls like screen brightness and volume output.

To activate hotkeys, press and hold the Fn key (bottom left) before
pressing the other key in the hotkey combination.

Hotkey Icon Function Description

Allows you to create backup copies of

Fn + F1

Fn + F2 Communication

Gateway
MyBackup

your computer; either the entire system
or only selected files and folders. Create a
regular schedule or make copies
whenever you want.

Enables/disables the computer’s
communication devices.

Getting to know your computer -

17

Hotkey Icon Function Description

Fn + F3 Sleep Puts the computer in Sleep mode.

Switches display output between the

Fn + F4 Display toggle

display screen, external monitor (if
connected) and both.

Fn + F5 Screen blank

Fn + F6 Touchpad toggle Turns the internal touchpad on and off.

Fn + F7 Play/Pause Play or pause a selected media file.

Fn + F8 Stop Stop playing the selected media file.

Fn + F9 Previous Return to the previous media file.

Fn + F10 Next Jump to the next media file.

Fn + F11 Brightness down Decreases the screen brightness.

Fn + F12 Brightness up Increases the screen brightness.

Fn + Home Scrolls to the beginning of a document.

Fn + End Scrolls to the end of a document.

Turns the display screen backlight off to
save power. Press any key to return.

18

Hotkey Icon Function Description

Fn + Page up Scrolls up a page in a document.

Fn + Page Down Scrolls down a page in a document.

FRONT VIEW

1

# Icon Item Description

Accepts one Secure Digital (SD or SDHC) card,

1 2-in-1 card reader

or MultiMediaCard (MMC).

− Push to remove/install the card. Only one
card can operate at any given time.

REAR VIEW

1

# Icon Item Description

1 Battery bay Houses the computer's battery pack.

Getting to know your computer -

19

LEFT VIEW

12 34567

# Icon Item Description

1 DC-in jack Connects to your computer’s AC adapter.

2

3

4

5 HDMI port

6 USB ports

7

Ventilation and
cooling fan

External display
(VGA) port

Ethernet (RJ-45)
port

Microphone jack Accepts inputs from external microphones.

Headphones/
speaker/line-out
jack

20

Allows the computer to stay cool.

− Do not cover or obstruct the openings.

Connects to a display device (e.g., external
monitor, LCD projector).

Connects to an Ethernet 10/100/1000-based
network.

Supports high-definition digital video
connections.

Connect to USB devices (e.g., USB mouse,
USB camera).

Connects to audio line-out devices (e.g.,
speakers, headphones).

RIGHT VIEW

123456

# Icon Item Description

1USB port

2 Optical drive Internal optical drive; accepts CDs or DVDs.

Connect to USB devices (e.g., USB mouse,
USB camera).

3

4

5

Optical disk access
indicator

Optical drive eject
button

Emergency eject
hole

Lights up when the optical drive is active.

Ejects the optical disk from the drive.

Ejects the optical drive tray when the
computer is turned off.

− Carefully insert a straightened paper clip
to eject the optical drive tray.

Getting to know your computer -

21

# Icon Item Description

Kensington lock slot

6

Connects to a Kensington-compatible
computer security lock.

− Wrap the computer security lock cable
around an immovable object such as a
table or handle of a locked drawer.
Insert the lock into the notch and turn the
key to secure the lock.
Some keyless models are also available.

BASE VIEW

1

2

3

# Icon Item Description

1 Battery bay Houses the computer's battery pack.

5
4

22

# Icon Item Description

2 Battery release latch

Releases the battery for removal. Insert a
suitable tool and slide to release.

Memory
compartment

3

Hard disk bay

Houses the computer's main memory.

Houses the computer's hard disk (secured
with screws).

4 Battery lock Locks the battery in position.

5

Ventilation and
cooling fan

Allows the computer to stay cool.

− Do not cover or obstruct the openings.

Getting to know your computer -

23

UPGRADING YOUR COMPUTER

EXPANDING THROUGH OPTIONS

Your computer offers you a complete mobile computing experience.

Connectivity options

Ports allow you to connect peripheral devices to your computer. For
instructions on how to connect different external devices to the
computer, read the following section.

Memory card reader

Memory cards are used in a wide selection of digital cameras, PDAs,
MP3 players and mobile phones. Your computer includes a multi-in-1
card reader that can read MMC (Multi Media Card™), SD cards
(including SDHC versions), xD-Picture Card™ and MS (Memory Stick®)
card.

Inserting a memory card

1. Align the card so that the connector points towards the port, with
the connectors facing down.

2. Carefully slide the card into the port. If you find you need to use any
force to insert the card, try reorientating the card slightly.

3. Push the card until it clicks into place. A few millimetres of the card
will extend from beyond the slot.

24

If the card contains some files, the
appear (this depends on the contents of the card) and ask you if you
wish to use a program to access the contents of the card. Select an
option here if it is appropriate, otherwise select Cancel. If the card
contains no files, or unknown files, a window will open showing the
contents of the card.

Windows Auto Play

window may

Removing a card from an memory card reader

1. Click on the Safely Remove
Hardware icon in the

Notification Area

clock).

2. Click on Eject SD Card (or the
name of the

3. Wait until a

Hardware

4. Remove the card.

message is displayed.

(next to the

device).

Safe to Remove

1

2

Built-in networking

The built-in networking allows you to connect your computer to an
Ethernet-based network.

Connect an Ethernet cable from the Ethernet (RJ-45) port on the
chassis of the computer to a network jack or hub on your network.

Upgrading your computer -

25

Universal Serial Bus (USB)

The USB port is a high-speed serial bus which allows you to connect
USB peripherals without taking up system resources.

Certain computers may include one or more USB 3.0 ports. These
resemble standard USB ports, except they include additional internal
connections and are blue. You may use USB 3.0 compatible devices
with these ports to benefit from faster transfer speeds.

26

VGA port

Connect to a monitor with a VGA port. The appropriate cable is
usually included with the monitor.
Follow these steps to connect an monitor to your computer:

1. Check that the computer is powered off and the monitor power
switch is turned off.

2. Attach the video cable to the monitor port on the computer. Secure
the cable connection with the screws provided.

3. Connect the monitor power cable and plug it into a properly
grounded wall outlet.

4. Follow any setup instructions in the monitor's user's guide.

5. Turn on power to the monitor, then the computer.

6. Make sure that the current resolution and refresh rate do not
exceed the specifications of the monitor. If necessary change the
display settings used by the computer.

Note: To access the display controls: Click on Start, Control Panel,
Appearance and Personalization. Click on the Display category,
then select Change Display Settings.

Upgrading your computer -

27

High-Definition Multimedia Interface (only for certain models)

HDMI (High-Definition Multimedia Interface) is an
industry-supported, uncompressed, all-digital audio/
video interface. HDMI provides an interface between any
compatible digital audio/video source, such as a set-top
box, DVD player, and A/V receiver and a compatible
digital audio and/or video monitor, such as a digital
television (DTV), over a single cable.

Use the HDMI port on your computer to connect with
high-end audio and video equipment. Single cable
implementation allows tidy setup and fast connection.

Headphones and microphone

These two ports allow you to connect audio devices. Use the
headphone port to plug in stereo headphones or powered speakers.
Plugging an audio device to the headphone port disables the built-in
speakers. Use the microphone port to connect an external microphone
for mono recording; plugging in an external microphone disables the
built-in microphone.

28

POWER SUPPLY

AC POWER ADAPTER

Your computer can use the supplied external power adapter (a power
'brick') to run on AC power. A power cable is provided that is
appropriate for the country where the computer was purchased.

The power adapter provides adequate power to run your computer
and recharge the battery pack at the same time.

Caution: Do not cover or place objects on the AC adapter. Keeping
the adapter clear of objects allows the adapter to cool properly
during use.

Only use the AC adapter that is supplied with your computer.
Although other adapters may look similar, using them can damage
your computer.

Power supply -

29

Warning: The AC adapter and the underside of the computer can
become hot after prolonged use. This is normal, but may cause
injury with prolonged contact.

BATTERY PACK

The computer uses a battery pack that gives you extended use
between charges.

Battery pack characteristics

The battery pack has the following characteristics:

• Employs current battery technology standards.

• Delivers a battery-low warning.

The battery is recharged whenever you connect the computer to the
AC adapter. Your computer supports charge-in-use, enabling you to
recharge the battery while you continue to operate the computer.
However, recharging with the computer turned off results in a
significantly faster charge time.

The battery will come in handy when you travel or during a power
failure. It is advisable to have an extra fully-charged battery pack
available as backup. Contact your dealer for details on ordering a
spare battery pack.

30

Maximizing the battery’s life

Like all other batteries, your computer’s battery will degrade over
time. This means that the battery's performance will diminish with
time and use.

To maximize your battery’s life, you are advised to adhere to the
recommendations set out below.

Conditioning a new battery pack

Before you use a battery pack for the first time, there is a
“conditioning” process that you should follow:

1. Insert the new battery without turning the computer on.

2. Connect the AC adapter and fully charge the battery.

3. Disconnect the AC adapter.

4. Turn on the computer and operate using battery power.

5. Fully deplete the battery.

6. Reconnect the AC adapter and fully charge the battery again.

Follow these steps again until the battery has been charged and
discharged three times.

Use this conditioning process for all new batteries, or if a battery
hasn’t been used for a long time. If the computer is to be stored for
more than two weeks, you are advised to remove the battery pack
from the unit.

Power supply -

31

Warning: Do not expose battery packs to temperatures below 0 °C
(32 °F) or above 45 °C (113 °F). Extreme temperatures may
adversely affect the battery pack.

By following the battery conditioning process you condition your
battery to accept the maximum possible charge. Failure to follow this
procedure will prevent you from obtaining the maximum battery
charge, and will also shorten the effective lifespan of the battery.

In addition, the useful lifespan of the battery is adversely affected by
the following usage patterns:

• Using the computer on constant AC power with the battery
inserted. If you want to use constant AC power, you are advised to
remove the battery pack after it is fully charged.

• Not discharging and recharging the battery to its extremes, as
described above.

• Frequent use; the more you use the battery, the faster it will reach
the end of its effective life. A standard computer battery has a life
span of about 300 charges.

Installing or removing the battery pack

Important! Before removing the battery from the unit, connect
the AC adapter if you want to continue using your computer.
Otherwise, turn off the computer first.

32

To install a battery pack:

1. Align the battery with the open battery bay; make sure that the end
with the contacts will enter first, and that the top surface of the
battery is facing up.

2. Slide the battery into the battery bay and gently push until the
battery locks in place.

To remove a battery pack:

1. Slide the battery release latch to release the battery.

2. Pull the battery from the battery bay.

Charging the battery

To charge the battery, first make sure that it is correctly installed in
the battery bay. Plug the AC adapter into the computer, and connect
to a mains power outlet. You can continue to operate your computer
on AC power while your battery is charging. However, charging the
battery with the computer turned off results in a significantly faster
charge time.

Note: You are advised to charge the battery before retiring for the
day. Charging the battery overnight before traveling enables you
to start the next day with a fully-charged battery.

Power supply -

33

Checking the battery level

The Windows power meter indicates the current battery level. Rest
the cursor over the battery/power icon on the taskbar to see the
battery’s present charge level.

Optimizing battery life

Optimizing battery life helps you get the most out of battery
operation, prolonging the charge/recharge cycle and improving
recharging efficiency. You are advised to follow the suggestions set
out below:

• Purchase an extra battery pack.

• Use AC power whenever possible, reserving battery for on-the-go
use.

• Eject a PC Card if it is not being used, as it will continue to draw
power (for selected models).

• Store the battery pack in a cool, dry place. The recommended
temperature is 10 °C (50 °F) to 30 °C (86 °F). Higher temperatures
cause the battery to self-discharge faster.

• Excessive recharging decreases the battery life.

• Look after your AC adapter and battery.

Battery-low warning

When using battery power pay attention to the Windows power
meter.

34

Warning: Connect the AC adapter as soon as possible after the
battery-low warning appears. Data will be lost if the battery to
become fully depleted and the computer shuts down.

When the battery-low warning appears, the recommended course of
action depends on your situation:

Situation Recommended Action
The AC adapter and

a power outlet are
available.

1. Plug the AC adapter into the computer, and
then connect to the mains power supply.

2. Save all necessary files.

3. Resume work.
Turn off the computer if you want to
recharge the battery rapidly.

An extra fully
charged battery
pack is available.

1. Save all necessary files.

2. Close all applications.

3. Shut down the operating system to turn off
the computer.

4. Replace the battery pack.

5. Turn on the computer and resume work.

The AC adapter or a
power outlet is
unavailable.
You have no spare
battery pack.

1. Save all necessary files.

2. Close all applications.

3. Shut down the operating system to turn off
the computer.

Power supply -

35

SOFTWARE

USING WINDOWS AND YOUR SOFTWARE

Gateway computers include software to help you use your computer;
the programs and categories available on your computer depend on
the model purchased. Most of this software is ’pre-installed’ and ready
to be used; however some software may be provided on a CD or DVD
and must first be installed if you wish to use it. To do so, insert the
installation CD or DVD. An installation wizard will start automatically
and all you have to do is follow the instructions on the screen.

Welcome Center

The first time you turn on your computer, the
window opens. The
features and tools of Windows. You can access the
later by clicking Start > Getting Started.

Internet security offer

It is vital to protect your computer from viruses and attacks over the
Internet (see
suite, including a free trial subscription period, is offered when you
first start your computer. You should activate this protection before
connecting to the Internet. This security suite protects your computer

36

Security

Welcome Center

on page 56). An comprehensive Internet security

introduces you to the new

Welcome Center

Welcome Center

from the most recent online threats and protects your personal data
(bank account credentials, credit card numbers, passwords, and more).

Productivity software

Work Great with Microsoft® Office 2010 - Express your ideas, solve
problems and simplify everyday projects with Office 2010.

Photo editing - Easily edit and print your photos with Windows Live
Photo Gallery. Then share them on Facebook, YouTube™ or Windows
Live.

Search & Decide with Bing™ - Find and organize the answers you
need using Bing™, so you can make faster, more informed decisions.

Gateway Recovery Management

To prepare your computer for system recovery options, you should
create a set of recovery discs as soon as possible. See page 80 for more
information.

Software -

37

Gateway Updater

To ensure that your computer has the latest available updates for
drivers and software, please use the
soon as you have configured an Internet connection.

The updater checks for updates every day, but if you want to see if
updates are available, you can start the check at any time.

1. Click on Start > All Programs > Gateway > Gateway Updater or
double-click the Gateway Updater icon on the desktop.

2.

Gateway Updater

updates for your computer and display a list of available updates.

3. Select the updates you wish to install and click on the Install button.

will search the Gateway support website for

Gateway Updater

program as

38

Playing multimedia files

You may use the media software on your computer to play music,
films or photo slide-shows and watch television (if your computer has
a TV tuner). Other options allow you to create CDs or DVDs.

One or more media programs are installed on your computer,

Windows Media Player

provided by Microsoft. Other media programs may have been
installed by Gateway to provide an improved media experience.

and optionally

Windows Media Center

are

Windows Media Player

Windows Media Player

CDs or most video files.

may be used to play MP3 or WMA audio files,

Note: It is not recommended that you use Windows Media Player
to play DVD movies. Other media players (such as Windows Media
Center) provide additional playback options.

Windows Media Center (optional)

Certain computers include all­in-one media ‘centers’ such as

Windows Media Center

programs can handle a variety
of multimedia content,
presented with simple menus
that may be easily controlled
with a remote control. You
may watch live or recorded TV

. These

Software -

39

(if your computer has a TV tuner), listen to digital music, view pictures
and personal videos, create CDs and DVDs, or access content from
online services.

To start the media program installed on your computer, click on Start
> Windows Media Center.

Setup

Caution:

TV tuner (page 15) they must be connected and active before
starting the media program for the first time.

The first time you start the media program, it will start a setup wizard,
which will configure some basic settings. If available, select the

Express

needed.

If your computer includes a remote control (page 11) or

setup option, you may then configure additional options as

Note: If you have an Internet connection, the Guide (Electronic
Program Guide) allows you to view a list of current TV shows. This
shows channel and network information, as well as the title,
description and scheduled broadcast time of shows.

Cyberlink PowerDVD (optional)

If your computer is equipped with a Blu-ray drive, you may watch Blu­ray movies with
Blu-ray disc and waiting for the program to start automatically.

PowerDVD

. You may start

PowerDVD

by inserting a

40

AutoPlay

The Windows
you to choose the way Windows
handles media files on devices with
removable storage (digital camera, CD,
DVD, etc).

If you have inserted a disk that contains
files (such as a DVD, USB key or memory
card), Windows will display a dialog box
and ask you to choose how you want to
open the files.

For example, if you have inserted an audio CD or a DVD movie,
Windows will automatically display a dialog box and ask you to
choose how you want to play it. If Windows asks you to select a DVD
player, we recommend that you always choose the DVD player
included with your software collection (e.g.

Media Player

AutoPlay

).

function allows

PowerDVD

or

Windows

Playing downloaded files

Downloaded files may work with the media programs installed on
your computer, or may require specific programs. Files that include
DRM functions may only play in specific programs (e.g. iTunes,
Windows Media Player) or only on devices certified for use with the
each type of file. Other formats may require a specific audio or video

codec

that may not have been installed on your computer.

Software -

41

Codecs

A codec is software that is used to compress or decompress a digital
media file, such as a song or video. Windows Media Player and other
programs use codecs to play and create digital media files.

For example, when you rip a song from an audio CD to your
computer, the player uses the Windows Media Audio codec to
compress the song into a compact WMA file. When you play that
WMA file (or any WMA file that might be streamed from a Web site),
the media player uses the Windows Media Audio codec to decompress
the file so the music can be played through your speakers.

Why do I get a message that says my computer is missing a codec?

If you get a message that says that your computer is missing a codec, it
may be because you are using a file that was compressed using a codec
that Windows or the media player does not include by default. In many
cases, you can download and install the missing codec by clicking on
the Web Help button in the error message.

Please also see Windows

Help and Support

for more information.

Playing DVD movies

You can play DVD movies on your computer.

1. Insert the DVD.

Important! When you launch the DVD player for the first time, the
program asks you to enter the region code. DVD content is coded
with one of six regions. Please refer to the table below for DVD

42

movie region code information.
Once your DVD drive is set to a region code, it will play DVD discs
of that region only. You can set the region code a maximum of
five times (including the first time), after which the last region
code set will remain permanent. Recovering your hard disk does
not reset the number of times the region code has been set.

2. The DVD movie will automatically play after a few seconds.

Region code Country or region

1 USA, Canada

2 Europe, Middle East, South Africa, Japan

3 Southeast Asia, Taiwan, South Korea

4 Latin America, Australia, New Zealand

5 Former USSR, parts of Africa, India

6 People's Republic of China

Note: To change the region code, insert a DVD movie of a
different region into the DVD drive. Please refer to the online help
for more information.

Software -

43

Social networks (optional)

The

Social Networks

to quickly view your friends' updates, and
make your own updates without leaving
the desktop. You can recieve notifications
and status updates directly to your
desktop, using the sidebar to monitor
multiple social networks (

YouTube

and

application allows you

Flickr

).

Facebook

,

Note: The Social Networks application is a pre-installed option and
may not be installed on all computers.

Be aware of your friends' messages and posted images as they
happen; a visible notification will alert you whenever a friend (or
subscription) shows some activity.

If your computer's keyboard features the optional

Networks

the

key (normally the top-right key), press it to display

Social Networks

application.

Social

Log in... or Sign up

The top of the application shows your profile picture and account
information from Facebook. If you have not yet created or accessed
your Facebook profile, the top image is the anonymous white-on-blue
placeholder, and no information is shown.

When you first start the
to

Log in

to your social networks. If this does not happen

Social Networks

application, you will be asked

44

automatically, click Log In, at the top of the
If you just want to create a new Facebook profile, click Sign Up and
follow the instructions.

Social Networks

window.

Note: All social activities require Internet access. Make sure you
are connected to the Internet before using this application.

Authorize access

To receive updates, you must authorize access to your social network
accounts; each account must be activated separately. Click on the tab
for the network you want to activate (Facebook, YouTube or Flickr).

You need your account name and password for each network, or to
create a new account if you do not have one.

Note: Note down all information you use for new accounts,
including the account name, email address and password. Keep
this information hidden in a safe place, so you may refer to it
when you access your accounts in the future.

Facebook

If you already have a Facebook account, click the Log In button to
activate access, or Sign up to Facebook to create an account.

If you choose Sign up to Facebook please fill in the requested
information, with your email and an appropriate password. You will
then continue to authorize access for your account.

Please allow access for all steps, this will ensure all
features work normally.

Social Networks

Software -

45

YouTube

If you already have a YouTube account, enter the account information
and click the Log In button to activate access, otherwise select Sign up
to YouTube to create an account.

flickr

If you already have a flickr account, click the Log In button to activate
access, otherwise select Sign up to flickr to create an account. Confirm
that you authorise full access, this will ensure all
features work normally.

Social Networks

Accessing your social networks

Once you have authorized access, your profile picture and status
information will be displayed. You may update this information with
a click.

Quick actions

Click on a link to see more in a new window. I.e. click on a Facebook
entry to open your Facebook account and view the entire entry; click
on a YouTube video title to view the video.

Enter your status in the
You friends on Fackbook will see your status instantly.

To create a new album of photos in Facebook, select the images you
want to add, drag them to your profile picture. You will be prompted
for an album name and desciption. Click on Upload to start copying
the images to your Facebook account.

What's on your mind?

box and click Share.

46

Click the arrows in the bottom bar to see more pages, if there are
more entries than can be shown on a page.

Click on the question mark in the top bar to see the help file for

Social Networks

Click on the arrow in the top bar to hide the full application and
display a small alert bar on the top of your screen. Click the alert bar
(below) to see the full window with a summary of your friends'
activities.

.

Note: Do not use the X icon to exit Social Networks, unless you
want to stop sending or receiving updates. Use the arrow in the
top bar to display the alert bar.

Checking your news feeds and information

Select the tab for the network you want to view:

A series of buttons for the network are available for each network.
Hover over the button to see a description. Select the button you
want to see and scroll through the list of items.

Example of Facebook tabs:

Software -

47

The first button, and the section viewed when a tab is first selected,
are the

Contacts

page, use the arrows in the bottom bar to see more pages.

News Feed

for Flickr. If there are more entries than can be shown on on

(for Facebook),

Most Viewed

for YouTube and

Changing settings

Click the settings icon to access settings for the social networks.

Live Update

and install an updated version of the
Click the tab for a network to see specific settings; you may set how

often a network is checked (the refresh frequency) and logout from
specifc networks in this section.

Click the X to exit the Settings section.

- If the

Live Update

button is active, you may download

Social Networks

application.

48

INTERNET

FIRST STEPS ON THE NET

Protecting your computer

It is vital to protect your computer from viruses and attacks over the
Internet (see

56). A comprehensive Internet security program is offered when you

first start your computer. You should activate this protection as soon
as possible, certainly before you connect to the Internet.

Choose an Internet Service Provider

not forgetting to talk to friends and family about their experiences or
to check reviews and consumer reports. The ISP you select will provide
instructions on how to connect to the Internet (you may need
additional software or a special ‘box’ that connects to your phone
line).

Internet security offer

Using the Internet has become a natural part of daily
computing. Just a few simple steps can connect you
to a vast collection of knowledge and communication
tools. To accomplish these steps you should first select

Internet Service Provider

an
connection between your computer and the Internet.
You should research the ISPs available in your region,

on page 36 and

(ISP), which supplies the

Security

on page

Internet -

49

Connection types

Depending on your computer model, your location and your
communication needs, you have several ways to connect to the
Internet.

Dial-up

Some computers include a telephone dial-up (‘modem’) connector.
This allows you to connect to the Internet using your telephone line.
With a dial-up connection, you cannot use the modem and the
telephone simultaneously on a single phone line. This type of
connection is recommended only if you have limited use of the
Internet as the connection speed is low and connection time is
typically charged per hour.

DSL (e.g. ADSL)

DSL (Digital Subscriber Line) is an ‘always-on’ connection that runs
over the phone line. As DSL and phone do not use the same
frequencies, you can use your telephone at the same time you are
connected to the Internet (this requires a ‘micro-filter’ on each
telephone socket to avoid interference). To be eligible for DSL, you
must be located near an DSL-equipped phone exchange (service is
sometimes unavailable in rural areas). Connection speeds vary
depending on your location, but DSL generally provides very fast and
reliable Internet connection. As the connection is always-on, it is
generally charged at fixed monthly rates.

Note: A DSL connection requires an appropriate modem. A
modem is usually provided by the ISP when you register. Many of

50

these modems include an ‘router’ that provides network and wi-fi
access.

Cable

A cable connection provides fast and ‘always-on’ Internet service via a
cable television line. This service is generally available in large cities.
You can use your telephone and watch cable TV at the same time you
are connected to the Internet.

Network connections

A LAN (Local Area Network) is a group of computers (for example,
within an office building or home) that share a common
communications line and resources. When you set up a network, you
can share files, peripheral devices (such as a printer) and an Internet
connection. You can set up a LAN using wired technologies (such as
Ethernet) or wireless technologies (such as WiFi or Bluetooth).

Wireless networks

A wireless LAN or WLAN is a wireless local area network, which may link two or
more computers without using wires. Setting up a wireless network is easy and
allows you to share files, peripheral devices and an Internet connection.

What are benefits of a wireless network?

Mobility

Wireless LAN systems allow you and other users of your home
network to share access to files and devices connected to the network,
for example a printer or scanner.

Internet -

51

Also you can share an internet connection with other computers in
your home.

Installation speed and simplicity

Installing a wireless LAN system can be fast and easy and eliminates
the need to pull cables through walls and ceilings.

Components of a wireless LAN

To set up your Wireless network at home you need to have the
following:

Access point (router)

Access points (routers) are two-way transceivers that broadcast data
into the surrounding environment. Access points act as a mediator
between wired and wireless network. Most routers have a built-in DSL
modem that will allow you access to a high speed DSL internet
connection. The ISP (Internet Service Provider) you have chosen
normally supplies a modem/router with the subscription to their
services. Read carefully the documentation supplied with your Access
point/router for detailed setup instructions.

Network cable (RJ45)

A network cable (also called RJ45 cable) is used to connect the host
computer to the access point (see illustration below); this type of cable
may also be used to connect peripheral devices to the access point.

52

Wireless adapter

Diagram of a working network

1. Access point/router

2. Desktop computer

3. Modem

4. Printer

5. Portable computer

6. PDA/Smartphone

7. Network cables
(RJ45)

5

6

4

1

3

7

2

Turning on/off a wireless network connection

If your computer has wireless access, but does not feature a

Communication

or control what is shared over the network with the network
management options. Click on Start > Control Panel > Network
and Internet > Network and Sharing Center.

button, you may turn your wireless network on or off,

Internet -

53

Surf the Net!

To surf the Internet, you need a program called an
Internet browser.
and secure web browsing experience. As soon as you
have your Internet access installed and you are
connected, click on the Internet Explorer shortcut
located on the Windows desktop and take your
Internet experience to a new level!

Internet Explorer

provides an easy

Internet Explorer features

The image below shows the Internet Explorer browser’s start page. A
brief description of some key aspects of the browser are listed below.

4

5

6

7

8

9

3

2

10

1

54

1. Quick tabs: Select and navigate through open tabs by displaying
thumbnails of them all in a single window.

2. Favorites Center: Manage your favorite websites, your browsing
history and your RSS Feed subscriptions in just a few clicks.

3. Bing Bar: Search the web and use Bing tools to alert you of news, fill
forms automatically, stay safe online and more.

4. Back and Forward buttons: Navigate through pages you have
already visited.

5. Address bar: Type in an Internet address (e.g. www.gateway.com)
and press the Enter key on your keyboard, this will take you directly
to the address you typed.

6. Tabs: View multiple sites in a single browser window by switching
from one site to another through tabs at the top of the browser
frame.

7. RSS feeds: Allow you to keep up with your favorite websites in an
automated manner. An icon on the toolbar indicates that the site
offers a subscription feed that will notify you when content is
updated. Your browser delivers the information to your Favorites
Center. Now you can read news headlines, sports scores, etc. as soon
as they arrive.

8. Reduce, maximize or close the window.

9. Instant Search Box: Search the web without having to open a search
provider page. You can customize your search by setting your
favorite search provider as the default. Use the dropdown list to
choose a provider.

Internet -

55

10.Link to the Help menu: click to access the Internet Explorer Help
section. There you can find information about Internet Explorer and
take the Internet Explorer Tour. You may also press F1 on your
keyboard.

Caution:

you about and helps to protect you from potential or known
fraudulent websites (sites that look legitimate but actually are
designed to capture your personal information). The address bar
will turn yellow and a warning message will be displayed if you
visit a suspected phishing site.

Internet Explorer includes a

Phishing Filter

that warns

Gateway website

To get you started why not visit our website, www.gateway.com.
Gateway is dedicated to provide you with on-going personalized

support. Check out our
needs.

www.gateway.com is your gateway to a world of online activities and
services: visit us regularly for the latest information and downloads!

Support

section to get help tailored to your

Security

You are probably eager to explore everything the Internet has to
offer. In order for you to be safe online, Gateway has pre-installed
Symantec’s award-winning Norton Internet Security™ on your
computer.

56

Norton Internet Security runs quietly in the background to block
today’s complex threats and protect your identity when you shop,
bank, or browse online.

Norton Internet Security blocks online identity theft, detects and
eliminates spyware, removes viruses and Internet worms, protects
against hackers.

Definitions

What is a virus?

Malicious software, typically called ‘viruses’, are programs designed to
infect and damage computers. Most viruses are transmitted over the
Internet, emails or malicious Web sites. A typical virus will replicate
and pass itself undetected to multiple computers. Other forms of
nuisance, such as Trojan horses, worms or spam can infect your
computer in various ways, using up resources or clogging up a
network.

Note: Gateway guarantees that your computer was 100% virus
free at the time of purchase and does not cover damages due to
viruses.

What is spyware?

Spyware refers to generally unwanted programs that are downloaded
onto your computer while connected to the Internet, often without
you knowing it. Once it has infected your computer, it can snoop on
your browsing activity, collect personal information, cause pop-up ads
to appear, or even change the configuration of your computer.

Internet -

57

Spyware consumes resources on your computer; it can slow down your
Internet connection or entire computer system, and even cause
crashes.

Spyware is sometimes used by unscrupulous companies to monitor
and track the sites you visit on the Internet so as to determine your
web-surfing habits and display targeted pop-up ads on your screen.
However, some kinds of spyware go beyond simple tracking and
actually monitor keystrokes and capture passwords, posing a serious
security risk.

What is malware?

Malicious software, also known as
deliberately harm your computer. For example, viruses, worms, and
Trojan horses are malicious software. To help protect your computer
against malware, make sure it is using up-to-date antivirus and anti­malware software.

malware

, is software designed to

What is a personal firewall?

A personal firewall is a software program designed to prevent
unauthorized access to or from a private network. It acts as a shield to
protect your Internet connection from unwanted connections, some
of which may attempt to take control of your computer to install or
re-distribute viruses or malicious programs. Each connection to your
computer is monitored - programs that attempt to receive
information without your permission are detected and the firewall
will display an alert. You can then decide if you will allow the
connection, if the connection is to a program you are currently using

58

then normally you would allow it (i.e. a game connecting to a multi­player server or an encyclopaedia making a content update).

How to protect your computer

Cybercrime prevention can be straight-forward - when armed with a
little technical advice and common sense, many attacks can be
avoided. In general, online criminals are trying to make their money
as quickly and easily as possible. The more difficult you make their job,
the more likely they are to leave you alone and move on to an easier
target. The tips below provide basic information on how you can
prevent online fraud.

Keep your computer current with the latest patches and updates

One of the best ways to keep attackers away from your computer is to
apply patches and other software fixes when they become available.
By regularly updating your computer, you block attackers from being
able to take advantage of software flaws (vulnerabilities) that they
could otherwise use to break into your system.

While keeping your computer up-to-date will not protect you from all
attacks, it makes it much more difficult for hackers to gain access to
your system, blocks many basic and automated attacks completely,
and might be enough to discourage less-determined attackers, so they
will give up and look for a more vulnerable computer elsewhere.

More recent versions of Microsoft Windows and other popular
software can be configured to download and apply updates
automatically so that you do not have to remember to check for the

Internet -

59

latest software. Taking advantage of auto-update features in your
software is a great start toward keeping yourself safe online.

Protect your computer with security software

Several types of security software are necessary for basic online
security. Security software essentials include firewall and antivirus
programs. A firewall is usually your computer's first line of defense-it
controls who and what can communicate with your computer online.
You could think of a firewall as a sort of "policeman" that watches all
the data attempting to flow in and out of your computer on the
Internet, allowing communications that it knows are safe and
blocking "bad" traffic such as attacks from ever reaching your
computer.

The next line of defense many times is your antivirus software, which
monitors all online activities such as email messages and Web
browsing and protects an individual from viruses, worms, Trojan horse
and other types of malicious programs. Your antivirus and
antispyware software should be configured to update itself, and it
should do so every time you connect to the Internet.

Integrated security suites such as Norton Internet Security, which
combine firewall, antivirus, antispyware with other features such as
antispam and parental controls, have become popular as they offer all
the security software needed for online protection in a single
package. Many people find using a comprehensive security suite an
attractive alternative to installing, configuring and updating several
different types of security software.

60

A complete version of Norton Internet Security™ is pre-installed on
your Gateway system. It includes a free trial subscription to protection
updates. Make sure you Activate it!

Choose strong passwords and keep them safe

Passwords are a fact of life on the Internet today; we use them for
everything from ordering flowers and online banking to logging into
our favorite airline Web site to see how many miles we have
accumulated. The following tips can help make your online
experiences secure:

• Selecting a password that cannot be easily guessed is the first step
toward keeping passwords secure and out of the wrong hands.
Strong passwords have eight characters or more and use a
combination of letters, numbers and symbols (e.g., # $ % ! ?). Avoid
using any of the following as your password: your login name,
anything based on your personal information such as your last
name, and words that can be found in the dictionary, especially
"password". Try to select especially strong, unique passwords for
protecting activities like online banking.

• Keep your passwords in a safe place and try not to use the same
password for every service you use online.

• Change passwords on a regular basis, at least every 90 days. This can
limit the damage caused by someone who has already gained access
to your account. If you notice something suspicious with one of your
online accounts, one of the first steps you can take is to change your
password.

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61

Protect your personal information

Exercise caution when sharing personal information such as your
name, home address, phone number, and email address online. To
take advantage of many online services, you will inevitably have to
provide personal information in order to handle billing and shipping
of purchased goods. Since not divulging any personal information is
rarely possible, the following list contains some advice for how to
share personal information safely online:

• Keep an eye out for phony email messages. Things that indicate a
message may be fraudulent are misspellings, poor grammar, odd
phrasings, Web site addresses with strange extensions, Web site
addresses that are entirely numbers where there are normally
words, and anything else out of the ordinary. Additionally, phishing
messages will often tell you that you have to act quickly to keep
your account open, update your security, or urge you to provide
information immediately or else something bad will happen. Don't
take the bait.

• Don't respond to email messages that ask for personal information.
Legitimate companies will not use email messages to ask for your
personal information. When in doubt, contact the company by
phone or by typing in the company Web address into your Web
browser. Don't click on the links in these messages as they make
take you to fraudulent, malicious Web sites.

• Steer clear of fraudulent Web sites used to steal personal
information. When visiting a Web site, type the address (URL)
directly into the Web browser rather than following a link within an

62

email or instant message. Fraudsters often forge these links to make
them look convincing.
A shopping, banking or any other Web site where sensitive
information should have an "S" after the letters "http" (i.e.

not

www.yourbank.com

for secure and should appear when you are in an area requesting
you to login or provide other sensitive data. Another sign that you
have a secure connection is the small lock icon in the bottom of your
web browser (usually the right-hand corner).

• Pay attention to privacy policies on Web sites and in software. It is
important to understand how an organization might collect and use
your personal information before you share it with them.

• Guard your email address. Spammers and "phishers" sometimes
send millions of messages to email addresses that may or may not
exist in hopes of finding a potential victim. Responding to these
messages or even downloading images ensures you will be added to
their lists for more of the same messages in the future. Also be
careful when posting your email address online in newsgroups,
blogs or online communities.

http://www.yourbank.com

). The "s" stands

https://

Online offers that look too good to be true usually are

The old saying "there's no such thing as a free lunch" still rings true
today. Supposedly "free" software such as screen savers or smileys,
secret investment tricks sure to make you untold fortunes, and
contests that you've surprisingly won without entering are the
enticing hooks used by companies to grab your attention.

Internet -

63

While you may not directly pay for the software or service with
money, the free software or service you asked for may have been
bundled with advertising software ("adware") that tracks your
behavior and displays unwanted advertisements. You may have to
divulge personal information or purchase something else in order to
claim your supposed content winnings. If an offer looks so good it's
hard to believe, ask for someone else's opinion, read the fine print, or
even better, simply ignore it.

Review bank and credit card statements regularly

The impact of identity theft and online crimes can be greatly reduced
if you can catch it shortly after your data is stolen or when the first use
of your information is attempted. One of the easiest ways to get the
tip-off that something has gone wrong is by reviewing the monthly
statements provided by your bank and credit card companies for
anything out of the ordinary.

Additionally, many banks and services use fraud prevention systems
that call out unusual purchasing behavior (i.e. if you live in Texas and
all of the sudden start buying refrigerators in Budapest). In order to
confirm these out of the ordinary purchases, they might call you and
ask you to confirm them. Don't take these calls lightly; this is your hint
that something bad may have happened and you should take
necessary action.

Protect your computer with Windows security tools

Windows provides a variety of protection applications.

64

Windows Action Center

Windows provides a central area from where you can control the
security settings of your computer, helping you to protect it from
Internet attacks and ensuring that the latest security updates have
been downloaded and installed on your computer.

To open the
and Security > Action Center.

Alternatively, if a security alert
has been reported (in the
Notification Area, next to the
clock) then you can click on the
notification balloon or double­click on the small Security Alert
icon.

Action Center

The
status and settings used for
important applications that
protect your computer. In
addition

Action Center

indicates the

Windows Firewall, Windows Defender

Automatic Updates

comprenhesive system to defend your computer. The antivirus
application varies according to the program installed on your
computer.

, click on Start > Control Panel > System

and

are provided by Microsoft as part of a

Windows

Internet -

65

Windows Firewall

Windows has a firewall that protects your computer when connected
to the Internet. It stops programs from accessing the Internet without
your permission.

Certain programs need access
to the Internet to function
properly, or even to function
at all. If this is the case, you
will usually be asked to allow
access when you install a
program, or the first time you
use it. To check firewall
settings, click on Start >
Control Panel > System and
Security > Windows Firewall.

Note: When you first start to use a Firewall it is in a ‘Learning
mode’, you may see pop-up windows alerting you that certain
programs you know and trust wish to access the internet. After a
period of time the Firewall will know your list of trusted programs
and won’t ask for permission the next time the program tries to
connect to the internet. The Firewall also protects your computer
from programs from the internet trying to access your computer;
this sometimes is necessary to allow access for program updates,
downloads, etc.

66

Caution:

similar functionality and will disable Windows Firewall in order to
improve system performance.

Please note that most security software suites provide

Windows Updates

If you have an active Internet connection, Windows can check for
important updates for your computer and install them automatically.
These updates include security patches and program updates that can
improve your computing experience and help protect your computer
against new viruses and attacks.

Windows Defender

Windows Defender

protect your computer against
malicious and unwanted
software, such as spyware and
adware.
installed and turned on by
default.

To help protect your privacy
and your computer, Windows
Defender includes

protection

protection alerts you when
spyware and other potentially unwanted software attempt to install
themselves or run on your computer. You are also alerted if programs
attempt to change important Windows settings.

Windows Defender

options. Real-time

helps

is

real-time

Internet -

67

Note: Windows Defender works with your Windows Update
settings to automatically install the latest definitions.

Caution:

similar functionality and will disable Windows Defender in order
to improve system performance.

Please note that most security software suites provide

User Account Control

The

User Accounts

can help prevent unauthorized
changes to your computer. User
Accounts will ask you for
permission or an administrator
password before performing
actions that could potentially
affect your computer's
operation or that change
settings that affect other users.
When you see a User Account
message, read it carefully, and then make sure the name of the action
or program that's about to start is one that you intended to start.

By verifying these actions before they start, User Account settings can
help prevent malicious software (malware) and spyware from
installing or making changes to your computer without permission.

To access
User Accounts and Family Safety > User Accounts.

User Account

control panel

settings, click on Start > Control Panel >

68

Note: You may turn off the User Account Control Messages (not
recommended) in the User Account Control settings window.

Internet Explorer security settings

Internet sites use small files called cookies to keep track of user
preferences and information. You can adjust your Internet browser's
security settings to determine how much -or how little- information
you are willing to accept from a Web site.

To access Internet Explorer security settings:

1. In Internet Explorer, click on Tools > Internet Options.

2. In the Privacy tab, move the slider up or down to select a setting.

How do I know when my computer is at risk?

If the
erratically, crashes unexpectedly or if some of your programs do not
work correctly, your computer may be infected by malicious software.
However, do not blame every computer problem on a virus! If you
suspect your computer is infected, the first thing to do is update, if
you have not already done so, and run your antivirus and anti­spyware software.

Action Center

reports an alert, or if your computer behaves

Internet -

69

HELPDESK

SAFE COMPUTING

To make the most of your new computer and ensure it runs smoothly
for a long time, you should use the programs below and regularly
perform the actions described in this guide.

Maintenance

Recommended maintenance tasks

There are several tasks you should perform periodically (about once
per month) to ensure your computer stays in good health:

Error checking

Using the
unreliable and information getting lost. It checks and repairs two
types of errors:

• file system errors, such as fragmented files that were not deleted
and files with invalid sizes or dates;

• physical errors, which may occur on your hard disk as it wears out
over time.

1. Click on Start > Computer. Right-click on the Gateway (C:) icon
and select Properties.

2. Click on Tools and Check Now in the

70

Check Disk

tool regularly prevents your system from getting

Error-checking

section.

3. Tick Automatically fix file system errors in the options area. If you
tick Scan for and attempt recovery of bad sectors, your computer
will carry out the physical error checking when you next restart your
computer. Click on Start to proceed.

Disk Cleanup

The

Disk Cleanup

free up space on your disk drive.
It searches your drive and displays
unused files, such as temporary
Internet files, files in the Recycle
Bin and other temporary files
that you may safely delete.

1. Click on Start > Computer.
Right-click on the Gateway icon
and select Properties.

2. Select the General tab and click
on the Disk Cleanup button
(next to the diagram of the disk
drive.

3. Tick each category in the

to delete

delete and click on OK.

Wizard helps

Files

area you wish to

Helpdesk -

71

Disk Defragmenter

With the creation and deletion of files over time, scattering occurs all
over the hard disk area and affects performance. The

Defragmenter

drive to make your computer run faster and more efficiently.
Running the

computer usage) will decrease wear and tear on your hard drive and
thus decrease the chance of a fault developing at a later date.

1. Perform a
close all open programs.

2. Click on Start > Computer.
Right-click on the Gateway
icon and select Properties.

3. Click on Tools and Defragment

now....

4. Click on the volume you want
to defragment and click on
Defragment to start. The
whole process may take
several hours to complete. It is best not to use your computer while
running the
cause the process to restart. If your hard disk is divided into several
partitions you should perform the same action for each partition.

helps you rearrange the items stored on your hard

Disk Defragmenter

Disk Cleanup

and

Disk Defragmenter

once a month (depending on

as any changes on your system may

Disk

72

Manage your hard disk drive (HDD)

Check the remaining free space on your hard disk drive

1. Click on Start > Computer.

2. Right-click on the Gateway icon and select
Properties.

3. The

Hard Disk Properties

amount of used space and free space on your
hard disk. If your hard disk is almost full (less
than 200 MB remaining), you should consider
freeing some space.

To see easily how much space is used and how
much is left, simply place your pointer over the
hard disk drive icon. The information will
automatically appear.

window displays the

Free some Space on your hard disk drive

1. Empty the Recycle Bin: When you delete a file
from your computer, Windows places it in the
Recycle Bin. All the deleted files remain there
until you decide to permanently delete them
from your computer or to restore them to their
original location. Double-click on the Recycle
Bin on the Windows desktop and click on Empty
Recycle Bin or select only the items you want to delete. Items
deleted from external devices, such as memory cards, do not go to
the Recycle Bin, they are permanently deleted.

Helpdesk -

73

2. Uninstall the programs you no longer use:
Click on Start > Control Panel > Programs > Programs and

Features.

3. Archive files on an external hard disk drive, recordable CDs or DVDs
(if your computer is equipped with a CD or DVD writer) and delete
them from the hard disk.

Run Windows System Tools

Windows includes some convenient tools to keep your computer in
good shape. Use these tools on a regular basis to maintain a reliable
and speedy system! To make it easier,

Scheduled Tasks

regularly.
To access the list of

Accessories

utility, which you can customize to run specific tasks

System Tools

folder in the list of programs and finally select

, click

Start

>

System Tools

All Programs

includes a

, then the

System Tools

.

74

Windows System Restore.

System Restore

creates restore points that store your computer’s configuration each
time a major change occurs (such as installing programs). It can undo
harmful changes to your computer and restore settings and
performance without removing your personal data files (such as
documents, browsing history, photos, favorites, or emails).

monitors changes to your computer and automatically

Note: If you only need to uninstall a program, do not use System
Restore. To uninstall a program use Programs and Features in the
Control Panel.

To start System Restore from the Windows desktop:

Click Start > All Programs > Accessories > System Tools > System
Restore.

Helpdesk -

75

If you cannot access the Windows desktop:

1. Press the Alt+F10 key upon start-up when the Gateway logo
appears. This will open the

2. Select Windows System Restore and click Next. Your computer will
automatically restart and open

Recovery Program

System Restore

.

.

System Restore options

Restore your computer to an earlier time

This option will return to your computer to how it was on an earlier
date, without affecting your personal documents or emails (it will not
restore lost documents either). By default Windows saves snapshots of
itself when major changes are made to the Operating System (e.g.
driver installations or specific software). This is useful when a driver
installation failed, or when you changed a system setting, and it did
not work.

1. Click Next.

2. Select from the list the date when the restore point was created and
click Next.

3. In the confirmation screen, click on Finish to restore the computer to
the selected date and time.

76

Create a Restore Point

Windows creates restore points automatically at regularly scheduled
times or before certain programs or drivers are installed. This option
allows you to create your own restore points when you need to.

1. Click Start > Control Panel > System and Security > System. Click
on System protection in the sidebar and then click the Create...
button.

2. Enter a description to identify this restore point.
automatically adds the date and time to this name.

3. To finish, click on Create.

System Restore

Undo the last restoration

If the system fails after restoring the computer to a certain date, you
can use this option to undo the restoration.

Alternately, you can use
the system to your most recent settings that worked.

1. Restart the computer, press F8 to access advanced startup options.

2. Use the arrow keys to highlight Last Known Good Configuration
and press Enter.

Last Known Good Configuration

to restore

Updates

As new viruses, worms, and other threats are discovered every day,
keeping your security applications and operating system up-to-date is
crucial.

To keep your computer safe and reliable:

Helpdesk -

77

• Perform updates when prompted by

• Use Microsoft

•Run

Windows Update.

Windows Automatic Updates.

Windows Action Center.

Internet security

Norton Internet Security

can protect your computer from Internet attacks and ensure that the
latest security updates have been downloaded and installed on your
computer.
through
main interface of

Norton Internet Security

Live Update

Norton Internet Security

, combined with other security applications

performs automatic updates

. You can also start a manual update from the

and the

Live Update

link.

Operating system, software and drivers

Windows Update

keep your computer up-to-date.
It allows you to choose and
download updates for your
computer's operating system,
software, and hardware.

New content is added to
Windows Update regularly, so
you can always get the most
recent updates and solutions to
protect your computer and keep it running smoothly.

• Start > Control Panel > System and Security > Windows Update.

can help you

78

Windows Remote Assistance

Remote Assistance allows a
Windows user to
temporarily take over a
remote Windows computer
over a network or the
internet to resolve issues.
Remote Assistance makes it
possible to diagnose and
repair problems with a
computer without
personally visiting it.

You can access Remote Assistance by clicking on Start > All
Programs > Maintenance > Windows Remote Assistance. Upon
launching Remote Assistance, you will see a screen giving you the
choice of either inviting someone to help you or offering to help
someone.

Helpdesk -

79

RECOVERY

GATEWAY RECOVERY MANAGEMENT

If your computer experiences problems that are not recoverable by
other methods, you may need to reinstall the Windows operating
system and factory-loaded software and drivers. To ensure you can
recover your computer when needed, you should create a recovery
backup as soon as possible.

Creating recovery discs

To reinstall using discs, you must create a set of recovery discs
beforehand. Throughout the process, you will be guided by on-screen
instructions. Please read them carefully!

1. Click on Start > All Programs > Gateway, then click on Gateway
Recovery Management.

80

2. To create recovery discs for the hard drive’s entire original contents,
including Windows and all factory-loaded software and drivers, click
Create factory default disc.

- OR -

To create recovery discs for only the factory-loaded software and
drivers, click Create driver and application backup disc.

Important: We recommend that you create each type of recovery
disc as soon as possible.

Recovery -

81

The

Create Backup Disc

This dialog box tells you the number of blank, recordable discs you
will need to complete the recovery discs. Make sure that you have the
required number of identical, blank discs ready before continuing.

dialog box opens.

82

3. Insert a blank disc into the drive indicated in the
click Next. You will be shown the backup progress on the screen.

The drive ejects each disc as it completes burning it.

4. Remove the disc from the drive and mark it with a permanent
marker.

Important: Write a unique, descriptive label on each disc, such as
‘Windows Recovery Disc 1 of 2’ or ‘Apps/Drivers Recovery disc’.
Make sure you keep the discs in a safe place that you will
remember.

5. If multiple discs are required, insert a new disc when prompted,
then click OK. Continue until the process is complete.

Backup to

list, then

Recovery -

83

RECOVERING YOUR SYSTEM

If Gateway support did not help fix your problem, you can use the

Gateway Recovery Management

computer to the same state as when you purchased it, while giving
you an option to retain all settings and personal data for later
retrieval.

To recover your system:

1. Perform minor fixes.
If only one or two items of software or hardware have stopped

working correctly, the problem may be solved by reinstalling the
software or the device drivers.
To recover software and drivers that were pre-installed at the
factory, see “

85.
For instructions on reinstalling software and drivers that were not
pre-installed, see that product’s documentation or technical support
Web site.

2. Revert to a previous system condition.
If reinstalling software or drivers does not help, then the problem

may be solved by returning your system to a previous state when
everything was working correctly.
For instructions, see “
page 86.

3. Reset your system to its factory condition.

Recovering pre-installed software and drivers

Returning to a previous system condition

program. This will restore your

” on page

” on

84

If nothing else has solved the problem and you want to reset your
system to factory condition, see “

condition

” on page 87.

Returning your system to its factory

Types of recovery

Recovering pre-installed software and drivers

As a troubleshooting step, you may need to reinstall the software and
device drivers that came pre-installed on your computer from the
factory. You can recover using either your hard drive or the backup
you have created.

• New software - If you need to recover software that did not come
pre-installed on your computer, you need to follow that software’s
installation instructions.

• New device drivers - If you need to recover device drivers that did
not come pre-installed on your computer, follow the instructions
provided with the device.

To recover your pre-installed software and drivers:

1. Click on Start > All Programs > Gateway, then click on Gateway
Recovery Management.

- OR -

If you are recovering from your
backup, insert it into the disc drive, then go to Step 3 after the

Gateway Application Recovery

Gateway Recovery Management

driver and application recovery

main menu opens.

opens.

Recovery -

85

2. Click on the

Gateway Application Recovery

The

3. Click on Contents. A list of software and device drivers opens.

4. Click on the install icon for the item you want to install, then follow
the on-screen prompts to complete the installation. Repeat this step
for each item you want to reinstall.

Restore

tab, then click Reinstall Driver or Applications.

main menu opens.

Returning to a previous system condition

Microsoft System Restore periodically takes ’snapshots’ of your system
settings and saves them as restore points. In most cases of hard-to­resolve software problems, you can return to one of these restore
points to get your system running again.

Windows automatically creates an additional restore point each day,
and also each time you install software or device drivers.

86

Help: For more information about using Microsoft System Restore,
click Start, then click Help and Support. Type windows system
restore in the Search Help box, then press Enter.

To return to a restore point:

1. Click on Start > Control Panel > System and Security > Action
Center, then click on Recovery.

2. Click on Open System Restore, then Next.

3. Click on he restore point you want, click on Next, then Finish. A
confirmation message box appears.

4. Click on Yes. Your system is restored using the restore point you
specified. This process may take several minutes, and may restart
your computer.

Returning your system to its factory condition

If your computer experiences problems that are not recoverable by
other methods, you may need to reinstall everything to return your
system to its factory condition. You can reinstall using either your
hard drive or the recovery discs you have created.

Caution:

drive, then reinstalls Windows and all software and drivers that
were pre-installed on your system. If you can access important files
on your hard drive, back them up now.

• If you can still run Windows, see “
below.

This complete recovery deletes everything on your hard

Recovering from within Windows

”

Recovery -

87

• If you cannot run Windows and your original hard drive is still
working, see “
page 89.

• If you cannot run Windows and your original hard drive has been
completely re-formatted or you have installed a replacement hard
drive, see “

Recovering from the hard drive during startup

Recovering from your recovery discs

” on page 89.

” on

Recovering from within Windows

To reinstall Windows and all pre-installed software and drivers:

1. Click on Start > All Programs > Gateway, then click on Gateway
Recovery Management.

2. Click on the Restore tab, then Restore system to factory default. The

Confirm Restoration

3. Click on Yes, then Start. A dialog box displays information about the
hard drive that the operating system will be recovered to.

Caution:

drive.

4. Click on OK. The recovery process begins by restarting your
computer, then continues by copying files to your hard drive. This
process may take a while, but a Gateway Recovery Management
screen shows you its progress.

When the recovery has finished, a dialog box prompts you to restart
your computer.

5. Click on OK. Your computer restarts.

6. Follow the on-screen prompts for first-time system setup.

88

Continuing the process will erase all files on your hard

Gateway Recovery Management

dialog box opens.

opens.

Recovering from the hard drive during startup

To reinstall Windows and all pre-installed software and drivers:

1. Turn on your computer, then press Alt+F10 during startup.

Recovery Management

2. Click on Restore system from factory default.

Caution:

drive.

3. Click on Next. Your hard drive’s original, factory-loaded contents
are recovered. This process will take several minutes.

Continuing the process will erase all files on your hard

opens.

Gateway

Recovering from your recovery discs

To reinstall Windows and all pre-installed software and drivers:

1. Turn on your computer, insert the first system recovery disc into
your optical disc drive, then restart your computer.

Caution:

drive.

2. If it is not already enabled, you must enable the

1. Press F2 when starting your computer.

2. Use the left or right arrow keys to select the Main menu.

3. Press the down key until F12 Boot Menu is selected, press F5 to

change this setting to Enabled.

4. Use the left or right arrow keys to select the Exit menu.

5. Select Save Changes and Exit and press Enter. Select OK to

confirm.

Continuing the process will erase all files on your hard

F12 Boot Menu

Recovery -

:

89

6. Your computer will restart.

3. During startup, press F12 to open the boot menu. The boot menu
allows you to select which device to start from, such as the hard
drive or an optical disc.

4. Use your arrow keys to select the line CDROM/DVD (this line may
start with ’IDE 1...’), then press Enter. Windows installs from the
recovery disc you inserted.

5. Insert the second recovery disc when prompted, then follow the on­screen prompts to complete the recovery.

90

REGULATORY INFORMATION

WIRELESS DEVICES

Caution:

way. Modification to a wireless device will void the authorization to use it.
Contact Gateway for service information.

Caution:

with any antenna other than the one provided with the computer.

Warning: Using wireless devices while flying in aircraft is prohibited. Switch off
all devices before boarding an aircraft; they may be dangerous to the
operation of the aircraft, disrupt communications, and even be illegal.

F

EDERAL COMMUNICATIONS COMMISSION (FCC) INTENTIONAL EMITTER PER FCC PART 15

Low power, Radio transmitter type devices (radio frequency (RF) wireless
communication devices), operating in the 2.4 GHz band and/or 5.15 – 5.35 GHz band,
may be present (embedded) in your computer system. This section is only applicable
if these devices are present. Refer to the system label to verify the presence of
wireless devices.

Wireless devices that may be in your system are only qualified for use in the United
States of America if an FCC ID number is on the system label.

Caution:

be operated (or co-located) in conjunction with any other transmitter or
antenna installed in the computer.

The FCC has set a general guideline of 8 inches (20 cm) separation between the
device and the body, for use of a wireless device near the body (this does not include
extremities). This device should be used more than 8 inches (20 cm) from the body

Wireless devices are not user-serviceable. Do not modify them in any

The transmitting device embedded in this computer may not be used

In order to comply with FCC requirements this transmitter must not

Regulatory information -

91

when wireless devices are on. The power output of the wireless device (or devices),
which may be embedded in your computer, is well below the RF exposure limits as
set by the FCC.

The wireless devices installed in this system are intended to be used indoors. In some
areas, use of these devices outdoors is prohibited.

Operation of this device is subject to the following two conditions: (1) This device
may not cause harmful interference, and (2) this device must accept any interference
received, including interference that may cause undesired operation of the device.

U

NINTENTIONAL EMITTER PER FCC PART 15

This device has been tested and found to comply with the limits for a Class B digital
device, pursuant to Part 15 of the FCC rules. These limits are designed to provide
reasonable protection against harmful interference in a residential installation. This
equipment generates, uses, and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause harmful
interference to radio or television reception. However, there is no guarantee that
interference will not occur in a particular installation. If this equipment does cause
interference to radio and television reception, which can be determined by turning
the equipment off and on, the user is encouraged to try to correct the interference
by one or more of the following measures:

− Reorient or relocate the receiving antenna.

− Increase the separation between the equipment and receiver.

− Connect the equipment into an outlet on a circuit different from that to which

the receiver is connected.

− Consult the dealer or an experienced radio/TV technician for help.

Compliance accessories
The accessories associated with this equipment are: shielded video cable when an

external monitor is connected. These accessories are required to be used in order to
ensure compliance with FCC rules.

92

CALIFORNIA PROPOSITION 65 WARNING
This product contains chemicals known to the State of California to cause cancer,

birth defects, and/or other reproductive harm. For additional information regarding
this product warning, go to www.gateway.com/prop65.

M

ERCURY WARNING

THE LAMP IN THIS DISPLAY CONTAINS MERCURY. DISPOSE ACCORDING TO
LOCAL, STATE, AND FEDERAL LAW.

TELECOMMUNICATIONS PER PART 68 OF THE CODE OF FEDERAL REGULATIONS (CFR 47)
(APPLICABLE TO PRODUCTS FITTED WITH USA MODEMS)

Your modem complies with Part 68 of the Code of Federal Regulations (CFR 47) rules.
On the computer or modem card is a label that contains the FCC registration number
and Ringer Equivalence Number (REN) for this device. If requested, this information
must be provided to the telephone company.

A telephone line cord with a modular plug is required for use with this device. The
modem is designed to be connected to the telephone network or premises wiring
using a compatible modular jack which is Part 68-compliant. See installation
instructions for details.

The Ringer Equivalence Number (REN) is used to determine the number of devices
which may be connected to the telephone line. Excessive RENs on a telephone line
may result in the devices not ringing in response to an incoming call. In most areas,
the sum of RENs should not exceed five (5). To be certain of the number of devices
that may be connected to a line, as determined by the total RENs, contact the local
telephone company.

If this device causes harm to the telephone network, the telephone company will
notify you in advance that temporary discontinuance of service may be required. The
telephone company may request that you disconnect the equipment until the
problem is resolved.

Regulatory information -

93

The telephone company may make changes in its facilities, equipment, operations,
or procedures that could affect the operation of this equipment. If this happens, the
telephone company will provide advance notice in order for you to make necessary
modifications to maintain uninterrupted service.

This equipment cannot be used on telephone company-provided coin service.
Connection to party line service is subject to state tariffs. Contact the state public
utility commission or public service commission for information.

When programming or making test calls to emergency numbers:

− Remain on the line and briefly explain to the dispatcher the reason for the call.

− Perform such activities in the off-peak hours such as early morning or late

evenings.

The United States Telephone Consumer Protection Act of 1991 makes it unlawful for
any person to use a computer or other electronic device to send any message via a
telephone fax machine unless such message clearly contains, in a margin at the top
or bottom of each transmitted page or on the first page of the transmission, the date
and time it is sent, an identification of the business, other entity, or other individual
sending the message, and the telephone number of the sending machine or such
business, other entity, or individual. Refer to your fax communication software
documentation for details on how to comply with the fax-branding requirement.

I

NDUSTRY CANADA (IC) INTENTIONAL EMITTER PER RSS 210

Caution:

To prevent radio interference to licensed service or co-channel
Mobile Satellite systems, this device is intended to be operated indoors and
away from windows to provide maximum shielding. Equipment (or its transmit
antenna) that is installed outdoors is subject to licensing.

Low power, Radio transmitter type devices (radio frequency (RF) wireless
communication devices), operating in the 2.4 GHz band and/or 5.15 – 5.35 GHz band,
may be present (embedded) in your computer system. This section is only applicable
if these devices are present. Refer to the system label to verify the presence of
wireless devices.

94

Wireless devices that may be in your system are only qualified for use in Canada if an
Industry Canada ID number is on the system label.

Caution:

way. Modification to a wireless device will void the authorization to use it.
Contact Gateway for service.

Caution:

with any antenna other than provide with the computer.

Caution:

operates in the same frequency range as high power radar, which has priority
use, and may damage the radio LAN if both are present and being used in the
same area.

As a general guideline, a separation of 8 inches (20 cm) between the wireless device
and the body, for use of a wireless device near the body (this does not include
extremities) is typical. This device should be used more than 8 inches (20 cm) from the
body when wireless devices are on. The power output of the wireless device (or
devices), which may be embedded in your computer, is well below the RF exposure
limits as set by Industry Canada.

Operation of this device is subject to the following two conditions: (1) This device
may not cause harmful interference, and (2) this device must accept any interference
received, including interference that may cause undesired operation of the device.

U

NINTENTIONAL EMITTER PER ICES-003

This digital apparatus does not exceed the Class B limits for radio noise emissions
from digital apparatus as set out in the radio interference regulations of Industry
Canada.

Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les
limites applicables aux appareils numériques de Classe B prescrites dans le règlement
sur le brouillage radioélectrique édicté par Industrie Canada.

Wireless devices are not user-serviceable. Do not modify them in any

The transmitting device embedded in this computer may not be used

The 802.11a radio LAN your computer may have been equipped with

Regulatory information -

95

TELECOMMUNICATIONS PER INDUSTRY CANADA CS-03 (FOR PRODUCTS FITTED WITH AN IC-

COMPLIANT MODEM)

The Industry Canada label identifies certified equipment. This certification means
that the equipment meets certain telecommunications network protective,
operation, and safety requirements. The Department does not guarantee the
equipment will operate to the users’ satisfaction.

Before installing this equipment, users should make sure that it is permissible to be
connected to the facilities of the local telecommunications company. The equipment
must also be installed using an acceptable method of connection. In some cases, the
inside wiring associated with a single-line individual service may be extended by
means of a certified connector assembly. The customer should be aware that
compliance with the above conditions may not prevent degradation of service in
some situations.

Repairs to certified equipment should be made by an authorized Canadian
maintenance facility designated by the supplier. Any repairs or alterations made by
the user to this equipment, or equipment malfunctions, may give the
telecommunications company cause to request the user to disconnect the
equipment.

Warning:

To avoid electrical shock or equipment malfunction do not attempt
to make electrical ground connections by yourself. Contact the appropriate
inspection authority or an electrician, as appropriate.

Users should make sure, for their own protection, that the electrical ground
connections of the power utility, telephone lines, and internal metallic water pipe
system, if present, are connected together. This precaution may be particularly
important in rural areas.

96

The Ringer Equivalence Number (REN) assigned to each terminal device provides an
indication of the maximum number of terminals allowed to be connected to a
telephone interface. The termination on an interface may consist of any combination
of devices subject only to the requirement that the sum of the Ringer Equivalence
Numbers of all the devices does not exceed 5.

日本

(JAPAN)

本装置は、第二種情報装置（住宅地域またはその隣接した地域において使用されるべき
情報装置）デ住宅地域での電波障害防止を目的とした情報装置等電波障害自主規制協議
会（VCCI）基準に適合しております。

しかし、本装置をラジオ、テレビジョン受信機に、近接してご使用になると、受信障害
の原因となることがあります。本書の説明にしたがって正しい取り扱いをしてくださ
い。

Japanese modem notice

本製品を日本で使用する場合は必ず日本国モードでご使用ください。他国のモードをご
使用になると電気通信事業法（技術基準）に違反す行為となります。なお、ご購入時は
初期値が日本国モードとなっておりますので、そのままご利用ください。

CE

COMPLIANCE REQUIREMENT

Products with the CE marking comply with both the Electromagnetic
Compatibility Directive (2004/108/EC) and the Low Voltage Directive
(2006/95/EC) issued by the Council of the European Communities.

Compliance with these directives implies conformity to the following European
Standards:

EN55022: Radio disturbance characteristics
EN55024: Immunity characteristics
EN61000-3-2: Limitation of harmonic current emissions
EN61000-3-3: Limitation of voltage fluctuation and flicker in low-voltage supply

system

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EN60950-1: Product Safety. If your computer includes a telecommunication network
board, the input/output socket is classified as Telecommunication Network Voltage
(TNV-3).

Note for computers equipped with wireless controllers and wired modems:
Hereby, Gateway, declares that the wireless devices provided with

this computer include a low power radio transmitter in full
compliance with the essential requirements and other relevant
provisions of Directive 1999/05/EC for Low Voltage, EMC and RF of the R&TTE.

List of applicable countries
This product must be used in strict accordance with the regulations and constraints

in the country of use. For further information, contact the local office in the country
of use. Please see

http://ec.europa.eu/enterprise/rtte/implem.htm

for the latest

country list.

M

ODIFICATIONS TO THE PRODUCT

CE Marking
Gateway cannot be held responsible for unauthorized modifications made by the

user and the consequences thereof, which may alter the conformity of the product
with the CE Marking.

Radio frequency interference
The manufacturer is not responsible for any radio or TV interference caused by

unauthorised modifications to this equipment.

ONNECTIONS AND REMOTE EARTHS

C

PELV (Protected Extra Low Voltage)
To ensure the extra-low voltage integrity of the equipment, only connect equipment

with mains-protected electrically-compatible circuits to the external ports.

SELV (Safety Extra Low Voltage)
Every input and output of this product is classified as Safety Extra Low Voltage.

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Remote earths
To prevent electrical shock, connect all local (individual office) computers and

computer support equipment to the same electrical circuit of the building wiring. If
you are unsure, check the building wiring to avoid remote earth conditions.

Building supply
Only connect the equipment to a building supply that is in accordance with current

wiring regulations in your country. In the U.K., these are the IEE regulations.

OWER SUPPLY AND CABLES

P

Power supply
The power supply socket-inlet and socket-outlet (if equipped) are classified as

Hazardous Voltage.
You must unplug the power supply cord to disconnect the equipment from the

power supply. In that aim, the socket-outlet should be installed near to the
equipment and should be easily accessible.

Under no circumstances should the user attempt to disassemble the power supply.
The power supply has no user-replaceable parts. Inside the power supply are
hazardous voltages that can cause serious personal injury.

A defective power supply must be returned to your dealer.

Power cables and plug
This Product requires a three-wire grounded power cord and plug. The plug only fits

in a grounded power outlet. Make sure the power outlet is properly grounded
before inserting the plug. Do not insert the plug into a non-grounded power outlet.
Contact your electrician for details.

The cord length must not exceed 2.5 metres. To prevent electrical hazards, do not
remove or disable the ground contact on the power cord. Replace the power cord if
it gets damaged. Contact your dealer for an exact replacement. In Europe, the plug
must be rated for 250 VAC, 10 amp minimum. The plug must display an international

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agency approval marking. The cord must be suitable for use in the end-user country.
Consult your dealer or the local electrical authorities if you are unsure of the type of
power cord to use in your country.

Cables
For cables which are not delivered with the Product in the computer's packaging:
The EMC performance of the system is guaranteed only if the cable and interface use

efficient shielding.
The use of shielded interface cable is required for USB, IEEE1394, serial, printer,

game, analog or digital audio/ video, PS2, TV or FM antennas, and generally all high­speed cable interfaces.

Use only UL Listed No. 26AWG or larger telecommunication cords.
Only Ethernet LAN or RTC modem cable can have length exceeding 3 metres.
Gateway recommends that you add a ferrite core round clip to each cable connecting

your computer to a hardware device that was not included with your computer.

− Ferrite reference: 28A-2029 from Steward (two loops)

During product certification, Gateway used the following cable quality:

− USB2.0 Certified Cables from Hama 46778

− IEEE1394 shielded FireWire from Hama 50011

− RCA-RCA shielded Audio/Video Cables from Thomson KHC001M, KHC012M,

KHC028M

− Stereo Jack shielded Audio cables from Hama 43330H, 42714H

HASSIS COVER REMOVAL AND REPLACEMENT

C
Before removing the chassis cover to service or modify the equipment, you must

disconnect all power and modem cords.

Caution: Some components inside the computer can become hot after
prolonged use.

You then must close the chassis before you plug in and switch on the equipment.

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