Gateway EC14D, EC14, EC18, EC19C, EC38 Quick Start Manual

Quick Start & Troubleshooting

Guide

TABLE OF CONTENTS

Product Registration 2

Important Information 3

Computer Basics 4

Safety and Comfort ...................................................... 4

Safety Precautions ................................................ 4

Health Precautions ................................................ 5

Getting to Know your Computer.................................. 6

Control Devices (Keyboard/Touchpad)................. 6

Touchscreen (optional).......................................... 7

Volume Controls.................................................... 8

Remote Control (optional)..................................... 9

Your Computer’s Drives ........................................ 9

Power Supply ...................................................... 11

Ports and Connectors.......................................... 12

Turning your Computer ON or OFF..................... 13

Upgrading your Computer.................................. 15

Internet and Software 16

Using Windows and your Software............................ 16

Welcome Center .................................................. 16

Internet Security Offer........................................ 16

Gateway Recovery Management........................ 17

Your Computer's Documentation....................... 18

Playing Multimedia Files ..................................... 19

Social Networks (optional) .................................. 21

First steps on the Net .................................................. 21

Protecting your computer................................... 21

Choose an ‘Internet Service Provider’................. 21

Network connections .......................................... 22

Surf the Net! ........................................................ 24

Helpdesk 26

Safe Computing........................................................... 26

Maintenance ........................................................ 26

Updates................................................................ 29

Security................................................................ 29

Windows Remote Assistance............................... 34

Diagnose & Repair....................................................... 35

Top Troubleshooting Cases................................. 35

Miscellaneous Troubleshooting........................... 39

Recovering your system ............................................. 46

To recover your system ...................................... 46

Recovering pre-installed software and drivers .. 46

Returning to a previous system condition.......... 47

Returning your system to its factory condition.. 48

Regulatory Information 49

Environment 54

Software License 55

Index 56

Copyright ©2010. All Rights Reserved. GWNB

Table of Contents - 1

PRODUCT REGISTRATION

When using your computer for the first time, it is recommended that you immediately register it. This will give you
access to some useful benefits, such as:

• Faster service from our trained representatives

• Membership in the Gateway community: receive promotions and participate in customer surveys

• The latest news from Gateway
Hurry and register, as other advantages await you!

How to Register

During the initial startup of your computer, a window will invite you to register. Please fill in the information and

Next

click
personable customer service experience.

Another way to register your Gateway product is to visit our website at
your country and follow the simple instructions.

After we receive your product registration, you will be sent a confirmation email with important data that you
should keep in a safe place.

. The second window you'll see contains optional fields that will help us to provide you with a more

Another Option

www.gateway.com/register

Please use this space to write down important information about your computer.

Product name: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. Choose

Serial Number: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Date of purchase: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Place of purchase: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Receipt number: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Store this guide, the proof of purchase (e.g. receipt), and the warranty in a safe place.

2 -

Quick Start & Troubleshooting Guide

IMPORTANT INFORMATION

Thank you for purchasing a Gateway computer!
This guide has been designed to introduce you to the features of your computer and assist in your computing

experience. It will also help you maintain your computer and troubleshoot in case you encounter a problem.
To make the most of your computer, Gateway recommends you perform the actions described below before you

start working with your computer.

Gateway Recovery Management

If you should ever encounter a problem with your computer and the troubleshooting steps included in the

Start & Troubleshooting Guide

will restore your computer to the same state as when you purchased it, while giving you an option to retain all
settings and personal data for later retrieval (see page 46 for details).

Gateway InfoCentre

To discover more about your computer, please make sure you check
user‘s guide installed on your computer. You need to update the guide at least once online (see page 18 for
details).

Gateway Website

Remember to visit www.gateway.com often! Check out the Support section; it contains up-to-date information,
help, drivers and downloads.

Gateway Support

Make sure you write down your computer serial number, date and place of purchase and
model name on the cover of this guide. Also, save your proof of purchase. If you call us,
please write down any error message causing the problem, and have the computer in front of
you and switched on if possible. Having these items to hand when contacting us will ensure
better and quicker service.

did not help fix it, you can run the

Gateway Recovery Management

Gateway InfoCentre

, the electronic

Quick

program. This

Warranty and Contact Information

You can find information about the warranty for your computer and how to contact technical support in your
computer’s Warranty Guide.

Important Information - 3

COMPUTER BASICS

SAFETY AND COMFORT

Safety Precautions

Please follow the guidelines below to use your computer comfortably and to avoid health problems.

Computer Environment

Make sure that the computer:

• Is used on a stable surface, stand or table. A fall can seriously damage the computer.

• Is not used on a surface that vibrates, or used when taking part in sport, exercise or other activities in a dynamic
environment. Vibration or movement can loosen fastenings, damage internal components and even cause
battery leakage.

• Is away from direct sunlight and sources of heat.

• Is away from magnetic fields or any device generating static electricity.

• Is kept at least 30 centimetres (one foot) away from a mobile phone.

• Is not in a dusty or damp environment.

• Is not used near water. Never spill liquids of any kind on or into your computer.

• Is not placed on a carpet or any other surface that may have an electrical charge.

Cables

Make sure that:

• Cables are not strained and that there is no risk of people walking or tripping over them.

• Other devices do not crush the cables.

• The power cable is connected to the computer before connecting the power cable to the AC power outlet.

• The power cable is unplugged from the power outlet before disconnecting the power cable from the computer.

• Three-pin power cords are connected to a grounded power outlet.

• The power outlet is easily accessible and as close to the computer as possible (do not overload it with too many
adapters).

If your computer uses an external AC adapter:

• Do not cover or place objects on the AC adapter. Allow the adapter to cool properly during use by keeping it clear
of objects.

• Only use the AC adapter that is supplied with your computer. Although other adapters may look similar, using
them can damage your computer. If a replacement is required, use only parts certified for use with your
computer.

Cleaning your Computer

• Always unplug your computer from the power outlet before cleaning it.

• Do not use liquid or aerosol cleaners, use a damp cloth instead.

• Never spray cleaning product directly on the screen.

• If you spill liquid on your computer, switch it off immediately, unplug the AC adapter, remove the battery and
make sure it is completely dry before switching it on again. Wait overnight if necessary.

Note:

If your computer includes slots for memory cards or expansion devices, plastic ’dummies’ may be
installed in the card slots. Dummies protect unused slots from dust, metal objects or other particles. Save the
dummies for use when no cards are in the slots.

Servicing your Computer

Do not attempt to service your computer yourself, as opening or removing covers may expose you to dangerous
voltage or other risks. Refer all servicing to qualified service personnel.

4 -

Quick Start & Troubleshooting Guide

Unplug your computer from the wall outlet and refer servicing to qualified service personnel when:

• the power cord or plug is damaged, cut or frayed,

• liquid was spilled into the product,

• the product was exposed to rain or water,

• the product has been dropped or the case has been damaged

• the product exhibits a distinct change in performance, indicating a need for service

• the product does not operate normally after following the operating instructions

Note:

Adjust only those controls that are covered by the operating instructions, since improper adjustment
of other controls may result in damage and will often require extensive work by a qualified technician to
restore the product to normal condition.

Health Precautions

• The computer and accessories may contain small parts. Keep them out of the reach of small children.

• If you work or play for hours at a time, then make sure you take regular breaks. Look away from the computer's
screen once in a while. Do not use your computer if you are tired.

• Arrange your computer so that you can work in a natural and relaxed position. Place items that you use
frequently within easy reach.

• Position your computer directly in front of you for increased safety and comfort. Ensure that your keyboard and
touchpad are at a comfortable height. The screen should be about 45-70 cm (18-30 inches) from your eyes.
If you use your computer for long periods while sitting at a desk, invest in an external keyboard for improved
comfort.

• To protect your hearing, when using speakers or headphones, increase volume gradually until you can hear
clearly and comfortably; do not increase the volume level after your ears have adjusted. Do not listen to high
volumes for extended periods. Do not increase the volume to block out noisy surroundings; decrease the volume
if you cannot hear people speaking near you.

• The computer’s underside, power adapter and the air from ventilation slots may become hot during
use. Avoid continuous body contact and do not place the computer on your lap while it is operating.

• Ensure that the computer’s ventilation slots and openings are never obstructed or covered. Do not
place the computer on a soft surface (such as a carpet, chair or bed) that may block ventilation slots.

• Do not push objects of any kind into ventilation or case slots as they may touch dangerous voltage points or
short-out parts that may result in a fire or electric shock.

• Some disorders of the hands, wrists, arms, neck, shoulders, legs and back may be associated with, or aggravated
by certain repetitive actions. To reduce your risk of developing these disorders, type with your wrists straight
and your hands and wrists floating above the keyboard. If you experience periods of pain, tingling, numbness or
other discomfort, please contact your doctor.

• We advise that parents monitor the use of games by their children. If you or your child experience any of the
following symptoms: dizziness, blurred vision, eye or muscle twitches, loss of consciousness, disorientation, any
involuntary movement or convulsion, IMMEDIATELY discontinue use and consult your doctor. This may happen
even if the person has no medical history of epilepsy.

Computer Basics - 5

GETTING TO KNOW YOUR COMPUTER

Control Devices (Keyboard/Touchpad)

Keyboard

The keyboard is used to enter text or commands. The functions of the keys depend on the program you are using.
The keyboard displayed in this guide is just an example. The layout of your keyboard may vary slightly. For a full
description of your keyboard, please refer to

9

8

InfoCentre.

1 2 3

4

10 6

1. Numbers: Used to enter numbers and special characters. Press
and press

2. Backspace: Used to go back one space and delete the last key pressed.

3. Del: Deletes any selected items or the character to the right of the cursor when editing text.

4. Optional Numeric keypad: Functions as a second set of number or cursor keys. Press the
between the two functions.

5. Arrow keys: Move the cursor up, down, left and right.

6. Enter: Press to enter a command, insert a paragraph break in a text or accept a chosen option.

7. Space: used to enter an empty space in your text.

8. Shift: Use simultaneously with a letter key to enter capital letters.

9. Esc: Cancels most current tasks.

10. Fn: Use simultaneously with certain keys (such as F1 to F12) to activate optional special functions (shown with
symbols).

Touchpad

The touchpad controls the arrow on the screen; called the pointer or the cursor. When you slide your finger
across the touch-sensitive pad, the pointer will follow this movement.

Ctrl+Alt

for characters on the right.

Note:

To optimise space and weight, certain computers use compact keyboards that do
not provide a numeric keypad. If this is the case, you may use the integrated keypad by
activating
centre-right of the keyboard). Press
functions.

Note:

(please see Social Networks (optional) on page 21). If this application is not installed, the key will
start your instant messenging application.

Num Lock

Certain keyboards feature a Social Networks key that opens the Social Networks application

and using the keys with extra number characters (the keys in the

Num Lock

again to return the keys to their normal

5 67

Shift

simultaneously for characters on the top

Numlock

key to switch

6 -

Quick Start & Troubleshooting Guide

Click one of the touchpad buttons to select or activate the
command the cursor is pointing at. Ensure that you use a light
touch on the touchpad surface.

1. Left-click to select the item under the pointer.
Double-click to start the program under the cursor, or select
an entire word when typing text.

2. Right-click to bring up a pop-up menu.

3. Two quick taps on the surface of a touchpad will perform the
same action as a double-click.

Optional Touchpad features

If your computer supports Multi-gesture, the touchpad can recognise certain movement
patterns across its surface. This allows you to control applications with a few simple gestures.
Please see

Gateway InfoCentre

for more information.

3

1 2

Your computer may feature a
toggles the touchpad on or off to avoid unwanted cursor movements when using the keyboard. This is
most useful if you have connected a mouse to your computer.

On certain computers you may slide your finger up and down the right-side of the touchpad to scroll through a
document.

Note:

Improve the motion and visibility of the pointer! Click on

>

Mouse

>

Sound

Pointer Options

Touchpad Lock

.

button. The

Touchpad Lock

Start

>

Control Panel

button

>

Hardware and

Touchscreen (optional)

Certain computers include a touchscreen that allows simple commands to be given by touching
the screen, instead of cluttering your desk with a keyboard or mouse. Depending on the type and
format of touchscreen you may either use a finger or stylus (or both) to select items on the screen.

’Tapping’ the screen

Instead of clicking with a mouse, or pressing a key, you should lightly
has been provided. The screen should react instantly to the contact.

Caution:

Only use a finger or the stylus provided. Using other items may damage the screen.

To ’right-click’ on a touchscreen, tap and hold on the screen until an animated ring appears and then lift your finger
(or the stylus). To drag content, simply touch the screen over the content, then slide you finger across the screen.
The content will follow your movements.

Multi-gesture

If your computer supports Multi-gesture, the screen can recognise certain movement patterns across its surface.
This allows you to control applications with a few simple gestures; for example, flipping though a slideshow,
pinching in or out to zoom or making a circular swirl to scroll through a document.

Different types and formats of touchscreen may support different gestures; please see
more information.

tap

the screen with a finger, or a stylus if one

Gateway InfoCentre

for

Touch Applications

Your computer may have some touch-specific programs installed, these provide simplified interfaces with larger
buttons and controls that are adapted to touching and sliding items across the screen. Please see the help provided
with these programs for more information.

Computer Basics - 7

Virtual keyboard

A virtual keyboard is available for text input while using a touchscreen. To open the virtual keyboard, tap the screen
and then tap the
it will appear on top of any open windows. You may move it to a convenient position on the screen.

Input Panel

tab that appears on the left edge of the screen. When you open the virtual keyboard,

You can customize the virtual keyboard settings by selecting
and in the

Calibrating your screen

You may find that you need to recalibrate the screen if it does not react properly
to a tap. To do this select

PC Settings

calibrate the screen.

Other options

Additional configuration options are available in

Tablet PC settings

Note:

and resistive touch film. Occasionally, a series of concentric shapes, called
Newton's Rings, may appear due to the reflection of light between two
surfaces with different temperatures and pressures. This is normal and the
rings will disappear after a few minutes of use.

Cleaning the touchscreen

Touchscreens are delicate and no cleaning products should be used when cleaning the surface. Please follow the
advice given in

Other

tab select

. On the

Display

and

Pen and Touch

Certain touchscreens have a thin layer of air between layers of glass

Cleaning your Computer

Go to Input Panel Settings

Start

>

Control Panel

tab, select

.

on page 4.

>

Hardware and Sound

Calibrate...

. Follow the instructions to

Start

>

Control Panel

Start

>

.

Control Panel

>

Tablet

under

>

Tablet PC Settings

Volume Controls

Apart from the volume controls on your computer, keyboard, or speakers (depending on your equipment), you can
also adjust the volume and balance of your speakers from Windows.

Adjusting the Volume

To adjust the volume, simply click on the
the clock.

Drag the slider up or down to adjust the volume.

Click on the small speaker icon to mute the volume. Click again to resume playback.

Speaker

icon located in the

Notification Area

, next to

Click on

Mixer

to access advanced volume control settings.

8 -

Quick Start & Troubleshooting Guide

Remote Control (optional)

Enjoy all your favorite digital entertainment in one place with the easy-to-use Media Center (see page 19) and
remote control!

Installing the Remote Control and optional receiver

Before starting
the remote control.

1. If your computer does not feature an internal infrared
receiver, a USB receiver is required. If supplied, connect
the USB receiver to a USB port on the computer.

2. Insert the batteries into the remote control; check the
batteries are orientated correctly.

Remote Control Functions

1. Playback and record controls (Record, Play, Stop, Rewind,
Fast forward, Skip back, Pause, Skip forward).

2. Power ON/OFF or Quick Resume

3. Back

4. More information

5. Direction keys (up, down, left, right) and OK

6. Start (Windows key)

7. Volume controls (Volume up/down)

8. Mute

9. Open Record TV

10. Open Guide

11. Program/Channel up/down

12. DVD Menu

13. Open Live TV

14. Number keys, Clear and Enter

15. Teletext selection (red, green, yellow, blue)*

16. Teletext (switch to Teletext while in TV mode)*

Windows Media Center

(see page 19), prepare

1

14

15

2

3

4

5

6

7

11

8

12

9

13

10

16

* optional - not available in all regions

Your Computer’s Drives

The drives described below are commonly used on Gateway computers. However, this does not mean that they are
present on the computer you have purchased, nor that it is limited to these drives. To view documentation specific
to the model you have purchased, please check

Memory Card Reader

Memory cards are used in a wide selection of digital cameras, PDAs, MP3 players and
mobile phones. Selected computers include an “all-in-one” memory card reader that
allows you to read and write the most common types, such as MMC (Multi Media
Card™), SD/SDHC Card, xD-Picture Card™ or MS (Memory Stick®).

Gateway InfoCentre

.

Computer Basics - 9

Removing a card from an External Card Reader

1. Click on the

Area

2. Click on

3. Wait until a

4. Remove the card.

Safely Remove Hardware

(next to the clock).

Eject SD Card

Safe to Remove Hardware

icon in the

(or the name of the device).

message is displayed.

Notification

1

Optical Drives

An optical drive is able to read from (or write to) a variety of CD or DVD discs (e.g. Audio CD, CD-ROM, DVD).

Note:

Small computers may omit larger devices such as optical drives. If your computer
does not feature an optical drive and you wish to access files or install a program from an
optical disc, you will need additional equipment; you may use either an external optical
drive, or a computer with an optical drive and a network connection (i.e. add the optical
drive as a resource that may be used over a network).

Read-only (ROM) drives

Some optical drives are only able to read information from a disc, they cannot be used to store new information.
These drives can be used to watch films, install programs and read data such as photos or music.

Recordable (R) or Re-Writable (RW) Drives

In addition to reading data from compatible discs, the optical drive(s) provided with your computer may be able to
write (or 'burn') information to appropriate discs. You can use these drives to duplicate your CDs, create your own
music compilations, digital photo albums or keep a safe copy of your valuable data. Disc recording software must
be used to write information to recordable discs.

Note:

Before copying a CD, make sure that its content is not protected by Trademarks and Copyrights, and
that you are authorized to replicate it. In most countries you are allowed to make an archival backup of
software or copy music for your own personal use.

Disc Compatibility for Recordable Drives

• DVD±RW Writer: DVD±RW drives (or DVD Dual drives) can write to recordable CDs, recordable
DVDs ('-' or '+').

•Double-Layer DVD-RW Writer:
recordable CDs and single- or double-layer recordable DVDs.

• Blu-ray Combo Drive
recordable DVDs (but not 'HD' DVDs) and may read from (but not write to) Blu-ray discs.

• Blu-ray Writer
discs.

Precautions

✓

If a program needs a disc, insert the disc into the drive before you start the program.

✓

Do not force a disc into the drive; make sure the disc is correctly inserted, then close the disc tray.

✓

Do not eject the disc without first closing the program that is using the disc. This could potentially cause your
computer to stop responding. Should this happen, restart your computer by using the

✓

If the tray does not eject, you may try to open it manually:

1. Switch your computer off.

2. Carefully insert a straightened paper clip into the emergency eject port (if available). Do not use a pencil as

the lead may break inside the eject port and damage the drive.

: Blu-ray drives can write to recordable CDs, all 'standard' recordable DVDs and recordable Blu-ray

Double-Layer DVD-RW drives (or DVD+R9 DL drives) can write to

: Blu-ray Combo drives can write to recordable CDs, all 'standard'

2

Windows Task Manager

.

10 -

Quick Start & Troubleshooting Guide

✓

Keep the disc tray closed whenever you are not using the drive. Do not touch the optical lens in the drive, if the
lens is dirty, the optical drive may not function correctly.

✓

Do not wipe the lens with a normal cloth. Use a cotton swab to gently clean the lens.

✓

The optical drive is classified as a Class 1 laser product.

Note:

This product incorporates copyright protection technology that is protected by U.S. patents and other
intellectual property rights. Use of this copyright protection technology must be authorized by Macrovision,
and is intended for home and other limited viewing uses only unless otherwise authorized by Macrovision.
Reverse engineering or disassembly is prohibited.

Power Supply

Your computer requires a constant, stable power source to keep running. If you are at home then the AC adapter
can be connected to a mains socket and used for as long as necessary. On the road, or if you simply want to avoid
trailing wires, your computer's battery can power the computer.

AC Power Adapter

Your computer can use the supplied external power adapter (a power 'brick') to run
on AC power. A power cable is provided that is appropriate for the country where
the computer was purchased.

The power adapter provides adequate power to run your computer and recharge
the battery pack at the same time.

Warning:

adapter clear of objects allows the adapter to cool properly during use.
Only use the AC adapter that is supplied with your computer. Although other adapters may look
similar, using them can damage your computer.
The AC adapter and the underside of the computer can become hot after prolonged use. This is
normal, but may cause injury with prolonged contact.

Batteries

While you are away from an AC power supply, your computer uses a rechargeable battery. This battery can be
removed, which allows you to carry multiple batteries for long journeys, or to replace an aged battery that has lost
performance.

Note:

charge. The first time you use your computer, connect the AC power adapter and charge the battery
completely.

Check

Battery Life

Battery life depends on how the computer is used, the battery's capacity and the computer's design. Batteries will
start to perform less effectively with age.

Extending Battery Life

While on the road, it is important to be aware of the simple things you can do to extend the life of the computer's
main battery. Turning down the screen brightness extends battery life (most computers reduce screen brightness
automatically when using battery power). Battery life is best under the following conditions:

✓

The battery is new and fully charged.

✓

No peripherals (such as ExpressCards) or options (such as Wireless LAN features) are active or connected to your
computer.

✓

The computer's hard disk drive, optical drive and processor are idling or under low load.

Power management features are active. You may change the power settings of your computer by clicking on

>

Control Panel

Do not cover or place objects on the AC adapter. Keeping the

Although the battery is charged at the factory, transit and shelf time may reduce the initial battery

InfoCentre

to learn more about your computer’s battery.

>

System and Security

>

Power Options

.

Start

Computer Basics - 11

✓

Certain battery types require maintenance to avoid a reduction in battery life.

✓

Do not leave your battery in direct sunlight. Extreme temperatures can affect the performance of your battery.
It’s best to use and charge your battery at room temperatures.

Replacing Batteries

Battery packs can be removed and replaced. Read the precautions on handling the battery before changing the
battery.

A small lithium battery (‘CMOS’ battery) in some computers maintains basic configuration information (such as the
time and date). In the event that the battery fails to maintain this information, we recommend that you contact a
qualified technician who may replace this battery.

Battery Precautions and Disposal

✓

Batteries contain a mix of chemicals that should be treated with care. Before disposing of the battery, put
adhesive tape over the terminals. Do not disassemble the battery.

✓

Do not place used batteries in your regular waste. Ultimate disposal of the batteries should be handled
according to all national laws and regulations. Contact your local waste management officials for information
regarding environmentally sound collection, recycling and disposal of batteries.

✓

There is a danger of explosion if the battery is incorrectly replaced. Replace only with the same or equivalent
type recommended by the manufacturer.

Ports and Connectors

The ports and connector types described below are commonly used on Gateway computers. However, this does not
mean that they are present on the computer you have purchased, nor that it is limited to these ports. To view
documentation specific to the model you have purchased, please check

Precautions

✓

Before you attach any device, check the installation instructions that were supplied with it.

✓

Do not remove a device if the computer is using it.

✓

Most devices may be added or removed while the computer is on. They will be detected and installed
automatically. However, certain devices must be deactivated before they can be removed from the computer
(for example, see

Removing a card from an External Card Reader

InfoCentre

on page 10).

.

Communication Ports

Network - Connect your computer to a network (‘LAN’) or certain high-speed Internet connections.

Modem - An internal fax/data modem connects you to the Internet over a dial-up connection.

A network port looks very similar to a modem port; they are often found near each other. The network
port is slightly larger than the modem port.

Warning:

unplug the modem from the telephone line, the TV port from the aerial socket and any network
cable. A lightning strike to nearby telephone lines or an aerial could damage your modem, network
or TV card or even your whole computer. Please note that the product warranty does not apply if
damage to your computer is the result of a lightning strike.

Expansion Ports

12 -

Quick Start & Troubleshooting Guide

In thunderstorm conditions, make sure that you disconnect all your connection cables;

USB (Universal Serial Bus) - USB ports allow you to connect many peripheral devices to your computer (for
example: keyboard, printer, scanner).

IEEE 1394 (FireWire) - An IEEE 1394 port (aka FireWire™ or i.LINK) allows you to connect high-speed digital
devices to your computer, such as digital video cameras, external hard disk drives, or scanners.

ExpressCard - This slot allows you to use an ExpressCard/34 or ExpressCard/54 expansion card.

Note:

It is not possible to use a PC Card device in an ExpressCard slot.

eSATA - An eSATA port allows you to connect a compatible external storage device (usually a hard disk
drive) with a high-speed SATA connection.

Display and Audio Ports

VGA Port - Connect to a monitor with a VGA port. The appropriate cable is usually included with the
monitor.

DVI Port - Connect to a monitor with a DVI (Digital Video Interface) port. The appropriate cable is usually
included with the monitor.

Note:

Many monitors use a 15-pin analog connection, so you may need to purchase an adapter or a DVI-to-

Analog cable.

S-Video (TV-Out) Connection - An S-Video TV-Out port allows you to connect a compatible television.
HDMI (TV-Out) Connection - An HDMI TV-Out port allows you to connect a compatible display device (such

as a high-definition television) with a single, easy-to-use connector.

Caution:

If you want to use your television's speakers, you must change the audio output or connect

the Line-Out port of your computer to your television (or a speaker system).

Line-Out - Lets you plug in stereo headphones or powered speakers. Plugging in an audio device
disables any built-in speakers.

Microphone - Allows you to connect an external microphone for mono recording or amplification
through the unit. Plugging in an external microphone disables the built-in microphone.

Other Connectors

Memory Card Reader - Memory cards are used to store and transfer data by a wide selection of digital
cameras, PDAs, MP3 players and mobile phones (see page 9).

TV Tuner - Allows you to connect an aerial and watch analog or digital television on your computer (see
page 19). An adapter may be required to connect to an aerial - if your computer features two TV tuner
ports, use a splitter cable to connect both ports to an aerial.

Note:

The TV tuner must be compatible with signals in your area.

AC Adapter (DC In) - Lets you attach the computer to the the supplied AC adapter. The computer requires a
Gateway-certified adapter.

Other Features

Remote Control Receiver - The remote control receiver (Commercial IR) allows you to control the media
functions of your computer from a distance when used with a compatible remote control (optional).

Caution:

The sensor is not an 'full' IR port and can only receive signals from a remote control. It

cannot be used to communicate with other devices, such as mobile telephones.

Kensington Lock Fixture - This fixture allows you to attach a Kensington security lock or other compatible
lock to protect your computer from theft.

Turning your Computer ON or OFF

Turning your Computer ON

1. First, switch ON any devices connected to your computer by pressing the main power button on these devices.

2. Then switch ON your computer by pressing the main power button.
To share the family computer and have your own system settings every time you turn on the
computer, you can set up accounts for each user. You can access and modify your accounts at any

Computer Basics - 13

time by clicking on
account management, please see the section

Turning your Computer OFF

Make sure all applications are closed before you turn off your computer. Turning off your computer will ensure that
a data is saved and it will use as little power as possible (there may be a small power drain to charge batteries),
however your computer will take longer to start.

Start

>

Control Panel

>

User Accounts and Family Safety

User Account Control

on page 34.

. To learn more about user

2

1

Once the computer has shut down, switch OFF all external devices (such as a printer or monitor) if they have a
power button.

Sleep mode

Click on the Sleep button to save your session and put the computer in a low-power state so that you may quickly
resume working (see the

Power Options

section on page 15 for details).

1

2

Note:

You may also put your computer into sleep mode without going to the Windows Start menu. Simply

close all your applications and press the power button.

Forced Shutdown

If your computer doesn’t respond, then try using the
utility provides information about your system’s performance and
displays details about programs and processes running on your
computer.

To do so, press the

Task Manager

Click on the

End Task

click on

Warning:

computer power button to turn your computer off. Keep this
button pressed until all of the LEDs turn off and wait for
roughly 30 seconds before turning the computer on again.

Ctrl+Alt+Del

.

Applications

.

If your computer still does not respond, press the

keys simultaneously and select

tab, select the task that you want to end and

Task Manager

. This

Start

3

14 -

Quick Start & Troubleshooting Guide

Power Options

The power options of Windows can control your computer’s power state and allow you to save energy.
Depending on your needs, you can define the power scheme that suits you best. Three power saving
modes are provided:

Sleep

Sleep effectively ’pauses’ your computer, keeping all activity in memory, ready to start again. Rousing your
computer from Sleep takes just a few seconds. A small amount of power is still required to store the contents of the
memory.

Hibernate

Hibernate stores all activity on your computer’s hard drive, and then powers down. No power is required, but your
computer must be powered on normally before you may continue working.

Hybrid Sleep

Hybrid sleep stores all activity on your computer’s hard drive, just like Hibernate; but also keeps a copy in memory,
ready to start in a few seconds. A small amount of power is still required to store the contents of the memory, but
the copy on the disk drive ensures that you work is safe, even in the event of a power failure. Hybrid Sleep may be
disabled on certain computers.

Note:

To learn more about personalising your computer, click on

Sleep, Hibernate

and

Hybrid sleep

.

Start

>

Help and Support

.

Upgrading your Computer

Gateway strives to make your computing experience as easy and pleasant as possible. Because your computing
needs may evolve, Gateway is here to help you choose the right accessories and make the most of your computer.

Memory

Memory (RAM) is a key component of your computer. If you run memory-intensive applications such as image or
digital-video editing or 3D games, adding some memory will increase the computer performance and help your
computer run faster.

Storage (e.g. External Hard Disk Drive)

Whether you need additional storage space, need to create backups or need removable storage to carry your data,
an external hard disk drive will be a convenient solution to expand your computer. Simply plug it into a USB port
and "drag and drop" to transfer your valuable data in a few seconds. To make temporary backups, this is a lot
quicker than burning a CD or DVD! High capacity drives are also ideal for storing your favorite music, photos and
videos and take them with you everywhere you go!

Recycling

You just bought a new computer and wonder what you can do with your old equipment? Don't just throw it out!
Gateway encourages you to recycle!

Most computer equipment contains hazardous materials, which are best kept out of landfills. Through recycling,
many materials used in computers can be recovered and used again. Many charitable organizations collect
computer equipment, other companies can repair and sell used computers.

Please refer to

Environment

on page 54 to learn more about product disposal.

Computer Basics - 15

INTERNET AND SOFTWARE

USING WINDOWS AND YOUR SOFTWARE

Gateway computers include software to help you use your computer; the programs and categories available on
your computer depend on the model purchased. Most of this software is ’pre-installed’ and ready to be used;
however some software may be provided on a CD or DVD and must first be installed if you wish to use it. To do so,
insert the installation CD or DVD. An installation wizard will start automatically and all you have to do is follow the
instructions on the screen.

Welcome Center

The first time you turn on your computer, the
to the new features and tools of Windows. You can access the

Getting Started

.

Welcome Center

window opens. The

Welcome Center

later by clicking on

Welcome Center

introduces you

Start

>

Internet Security Offer

It is vital to protect your computer from viruses and attacks over the Internet (see
comprehensive Internet security program is proposed when you first start your computer. You should activate this
protection as soon as possible, certainly before you connect to the Internet.

The offer allows you to use the software and download updates for a period before you must subscribe to continue
protecting your computer against new threats.

Security

on page 29). An

16 -

Quick Start & Troubleshooting Guide

Gateway Recovery Management

To prepare your computer for system recovery options, you should create a set of recovery discs as soon as
possible. Recovery discs take some time to create, but for long-term reliability, the effort is worth it.

Creating recovery discs

If your computer experiences problems that are not recoverable by other methods, you may need to reinstall the
Windows operating system and factory-loaded software and drivers. To reinstall using discs, you must create the
set of recovery discs beforehand. Throughout the process, you will be guided by on-screen instructions. Please read
them carefully!

Start

>

1. Click on

Recovery Management

All Programs

opens.

>

Gateway

, then click on

Gateway Recovery Management. Gateway

2. To create recovery discs for the hard drive’s entire original contents, including Windows and all factory-loaded

software and drivers, click

- OR -

To create recovery discs for only the factory-loaded software and drivers, click

backup disc

The

This dialog box tells you the number of blank, recordable discs you will need to complete the recovery discs. Make
sure that you have the required number of identical, blank discs ready before continuing.

.

Important: We recommend that you create each type of recovery disc as soon as possible.

Create Backup Disc

Create factory default disc

dialog box opens.

.

Create driver and application

Internet and Software - 17

3. Insert a blank disc into the drive indicated in the
you can watch its progress on the screen.

When the disc finishes recording, the drive ejects it.

4. Remove the disc from the drive and mark it with a permanent marker.

Important: Write a unique, descriptive label on each disc, such as ‘Windows Recovery Disc 1 of 2’ or
‘Apps/Drivers Recovery disc’.

5. If multiple discs are required, insert a new disc when prompted, then click OK. Continue recording discs until the
process is complete.

Burn to

list, then click

Next

. The first disc begins recording, and

Your Computer's Documentation

User’s Guide (Gateway InfoCentre)

This guide is not the only reference for information about your computer!
contains information for your computer, giving you the help you need directly on your screen. You need to update
this electronic user’s guide in order to have specific information for the computer you have purchased.

To open

Start

>

InfoCentre

, double-click on the

All Programs

>

Gateway

User’s Guide (Gateway InfoCentre)

>

Gateway InfoCentre

.

InfoCentre

, your electronic user’s guide

icon on the desktop or click on

Select a category...

To update the contents of the User’s Guide (you will need an internet connection) simply click on the

button on the InfoCentre welcome page (see image above).

updates

18 -

Quick Start & Troubleshooting Guide

Check for