REFERENCEGUIDE
®
Contents
Chapter 1: About This Reference. . . . . . . . . . . . 1
About this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Accessing the online User Guide . . . . . . . . . . . . . . . . . . . . . . 2
Gateway contact information . . . . . . . . . . . . . . . . . . . . . . . . . 3
Microsoft Certificate of Authenticity . . . . . . . . . . . . . . . . . . . 3
Chapter 2: Checking Out Your Computer . . . . . 5
Front . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Chapter 3: Setting Up and Getting Started . . 11
Working safely and comfortably . . . . . . . . . . . . . . . . . . . . . 12
Reducing eye strain . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Setting up your computer desk and chair . . . . . . . . . . . 13
Sitting at your computer . . . . . . . . . . . . . . . . . . . . . . . . 14
Avoiding discomfort and injury from repetitive strain . 14
Preparing power connections . . . . . . . . . . . . . . . . . . . . . . . 14
Protecting from power source problems . . . . . . . . . . . 14
Checking the voltage selection . . . . . . . . . . . . . . . . . . . . 15
Connecting to a broadband modem or network . . . . . . . . 15
Connecting a dial-up modem . . . . . . . . . . . . . . . . . . . . . . . . 16
Starting your computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Waking up your computer . . . . . . . . . . . . . . . . . . . . . . . 17
Turning off your computer . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Restarting (rebooting) your computer . . . . . . . . . . . . . . . . . 18
Using the keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Premium multimedia keyboard features . . . . . . . . . . . . 19
Elite multimedia keyboard features . . . . . . . . . . . . . . . . 20
Using the mouse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Adjusting the volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Configuring the audio jacks . . . . . . . . . . . . . . . . . . . . . . . . . 26
Installing a printer, scanner, or other device . . . . . . . . . . . 26
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Contents
Chapter 4: Upgrading Your Computer . . . . . . . 29
Preventing static electricity discharge . . . . . . . . . . . . . . . . . 30
Opening the case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Removing the side panel . . . . . . . . . . . . . . . . . . . . . . . . 31
Removing the front bezel . . . . . . . . . . . . . . . . . . . . . . . . 32
Closing the case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Replacing the front bezel . . . . . . . . . . . . . . . . . . . . . . . . 32
Replacing the side panel . . . . . . . . . . . . . . . . . . . . . . . . . 33
Installing memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Replacing the system battery . . . . . . . . . . . . . . . . . . . . . . . . 35
Adding or replacing a CD or DVD drive . . . . . . . . . . . . . . . . 37
Replacing the memory card reader . . . . . . . . . . . . . . . . . . . 39
Adding or replacing a hard drive . . . . . . . . . . . . . . . . . . . . . 40
Replacing the front fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Replacing the rear fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Replacing the power supply . . . . . . . . . . . . . . . . . . . . . . . . . 47
Replacing the heat sink and processor . . . . . . . . . . . . . . . . 48
Replacing the I/O board . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Adding or replacing an expansion card . . . . . . . . . . . . . . . . 52
Replacing the system board . . . . . . . . . . . . . . . . . . . . . . . . . 54
Chapter 5: Maintaining Your Computer. . . . . . 59
Setting up a maintenance schedule . . . . . . . . . . . . . . . . . . . 60
Caring for your computer . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Cleaning your computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Cleaning the exterior . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Cleaning the keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Cleaning the monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Cleaning the mouse . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Cleaning optical discs . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Updating Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Using BigFix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Managing hard drive space . . . . . . . . . . . . . . . . . . . . . . . . . 64
Checking hard drive space . . . . . . . . . . . . . . . . . . . . . . . 65
Deleting unnecessary files . . . . . . . . . . . . . . . . . . . . . . . 66
Checking the hard drive for errors . . . . . . . . . . . . . . . . 66
Defragmenting the hard drive . . . . . . . . . . . . . . . . . . . . 68
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Backing up files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Scheduling maintenance tasks . . . . . . . . . . . . . . . . . . . . . . . 70
Moving from your old computer . . . . . . . . . . . . . . . . . . . . . 71
Moving with Windows Easy Transfer . . . . . . . . . . . . . . . 71
Moving files and settings manually . . . . . . . . . . . . . . . . 72
Chapter 6: Troubleshooting . . . . . . . . . . . . . . . 75
Safety guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
First steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Add-in cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
CD or DVD drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Diskette drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
DVD drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Ethernet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
File management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Media Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Memory card reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Modem (cable or DSL) . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Modem (dial-up) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Mouse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Networks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Sound . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Recovering your system . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Recovering pre-installed software and drivers . . . . . . . 98
Using Microsoft System Restore . . . . . . . . . . . . . . . . . 104
Recovering your system to its factory condition . . . . 107
Recovering your system using the Windows DVD . . . 108
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Contents
Telephone support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Before calling Gateway Customer Care . . . . . . . . . . . . 108
Telephone numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Self-help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Tutoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Training . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Chapter 7: Legal Notices . . . . . . . . . . . . . . . . 113
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
iv
CHAPTER1
About This Reference
• About this guide
• Accessing the online User Guide
• Gateway contact information
• Microsoft Certificate of Authenticity
• For more information
1
CHAPTER 1: About This Reference
About this guide
This guide includes information and maintenance instructions
that are specific to your model of Gateway computer. Some
illustrations in this guide may look different than your
computer because hardware options and port locations may
vary. For all other computer information, see the online User
Guide.
For more information
For more information about your computer, visit Gateway’s
Support page at support.gateway.com
shown on your computer’s label. The Support page also has
links to additional Gateway documentation and detailed
specifications.
or the Web address
Accessing the online User Guide
In addition to this guide, the User Guide has been included
on your hard drive. The User Guide is an in-depth,
easy-to-read manual that includes information on the
following topics:
• Help and technical support
• Using and customizing Windows and other software
• Controlling audio and video settings
• Using the Internet
• Protecting your files
• Playing and recording media
• Maintaining
To access the User Guide:
• Click (Start), All Programs, then click Gateway
Documentation.
2
www.gateway.com
Gateway contact information
The label on the side of your computer case contains
information that identifies your computer model and serial
number. Gateway Customer Care will need this information if
you call for assistance.
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Online support:
Tech Support Phone: (U.S.)
Tech Support Hours:
(Canada)
9004394
Microsoft Certificate of Authenticity
The Microsoft Certificate of Authenticity label found on the
back or side of your computer includes the product key code
for your operating system. If you ever reinstall Windows from
the installation DVD, you will need to enter these numbers to
activate Windows.
3
CHAPTER 1: About This Reference
4
• Front
• Back
CHAPTER2
Checking Out Your
Computer
5
Front
Optical disc drive
USB port (optional)
Microphone jack
Headphone jack
CHAPTER 2: Checking Out Your Computer
Optical disc drive bay
Diskette drive (optional)
Memory card reader (optional)
Power button/power indicator
Hard drive indicator
USB ports (optional)
IEEE 1394 ports (optional)
Component Icon Description
Optical disc drive Use this drive to listen to audio CDs, install
USB ports Plug USB (Universal Serial Bus) devices (such
Microphone jack Plug a microphone into this jack. This jack is
games and programs, watch DVDs, and store
large files onto recordable discs (depending
on drive type). This drive may be a CD,
recordable CD, DVD, recordable DVD, Blu-ray,
or HD DVD drive. For more information about
your drive, see the online User Guide.
as a USB external drive, printer, scanner,
camera, keyboard, or mouse) into these ports.
color-coded pink.
6
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Component Icon Description
Headphone jack Plug powered, analog front speakers, an
Diskette drive
(optional)
Memory card
reader (optional)
Power
button/power
indicator
Hard drive activity
indicator
IEEE 1394 ports Plug IEEE 1394 (also known as Firewire®)
external amplifier, or headphones into this
jack. This jack is color-coded green.
Use this drive to read from and write to 3.5"
diskettes.
Insert a memory card from a digital camera,
MP3 player, PDA, cellular telephone, or other
devices into the memory card reader.
Press this button to turn the power on or off.
You can also configure the power button to
operate in Standby/Resume mode or
Hibernate mode. The power indicator lights
when the computer is turned on.
Lights when the hard drive is active.
devices (such as a digital camcorder) into
these 6-pin IEEE 1394 ports.
7
Back
illustration.
Your computer includes the following components.
Power connector
Case cover thumbscrew
Audio in/side speaker jack
Surround left/right speaker jack
Ethernet (network) jack
CHAPTER 2: Checking Out Your Computer
Important
Your computer’s hardware options and port locations may vary from this
Voltage switch
Headphone/front
speaker jack
Microphone jack
S/PDIF jack (optional)
Center/subwoofer jack
IEEE 1394/FireWire™ port
PS/2 mouse port
S-Video out jack (optional)
TV tuner (optional)
Tele phone jack
Case cover thumbscrew
USB ports
PS/2 keyboard port
Video card (optional)
Modem (line) jack
Component Icon Description
Power connector Plug the power cord into this
Case thumbscrew Remove this screw before opening
connector.
the case.
8
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Component Icon Description
Audio input (Line in)
jack (blue plug)
-ORSide speaker jack
Surround/Rear
speaker jack
(black plug)
Ethernet (network)
jack
IEEE 1394 port Plug IEEE 1394 (also known as
This jack is user configurable for one
of the following:
Stereo in: Plug an external audio
input source (such as a stereo) into
this jack so you can record sound on
your computer (Default).
Stereo out: Plug your side left and
right speakers into this jack.
For more information, see
“Configuring the audio jacks” on
page 26.
Plug your rear right and left
speakers into this jack.
For more information, see
“Configuring the audio jacks” on
page 26.
Plug an Ethernet network cable or a
device (such as a DSL or cable
modem for a broadband Internet
connection) into this jack. For more
information, see “Learning about
the Internet” in the online User
Guide.
®
Firewire
camcorder) into this 6-pin IEEE 1394
port. For more information, see
“Installing a printer, scanner, or
other device” on page 26.
) devices (such as a digital
PS/2 mouse port Plug a PS/2 mouse into this port.
S-Video out jack
(optional)
TV tuner (optional) Plug a video tuner or antenna into
Telephone ja ck
(optional)
Voltage switch The switch is preset at the factory.
Plug a TV into this optional jack.
this optional jack.
Plug the cord from your telephone
into this jack.
Make sure that this is set to the
correct voltage for your area.
9
CHAPTER 2: Checking Out Your Computer
Component Icon Description
Headphone/analog
speakers jack (green
plug)
-ORFront speakers jack
Microphone jack
(pink plug)
S/PDIF output jack
(optional)
Center/subwoofer
jack
(orange
plug)(optional)
USB ports Plug USB (Universal Serial Bus)
This jack is user configurable for one
of the following:
Headphone: Plug headphones or
amplified speakers into this jack
(Default).
Stereo out: Plug your front left and
right speakers into this jack.
For more information, see
“Configuring the audio jacks” on
page 26.
Plug a microphone into this jack.
Plug an optical cable from an
amplifier or entertainment system
into this jack for digital sound.
Plug your center speaker and
subwoofer into this jack.
For more information, see
“Configuring the audio jacks” on
page 26.
devices (such as a USB Iomega™
Zip™ drive, printer, scanner,
camera, keyboard, or mouse) into
these ports. For more information,
see “Installing a printer, scanner, or
other device” on page 26.
10
PS/2 keyboard port Plug a PS/2 keyboard into this port.
Video card (optional) Plug a VGA (blue connector) or DVI
Modem jack
(optional)
(white connector) monitor into a
port on this card, if installed.
Plug a modem cable into this jack.
For more information, see
“Connecting a dial-up modem” on
page 16.
CHAPTER3
Setting Up and Getting
Started
• Working safely and comfortably
• Preparing power connections
• Connecting to a broadband modem or
network
• Connecting a dial-up modem
• Starting your computer
• Turning off your computer
• Restarting (rebooting) your computer
• Using the keyboard
• Using the mouse
• Adjusting the volume
• Configuring the audio jacks
• Installing a printer, scanner, or other device
11
CHAPTER 3: Setting Up and Getting Started
Working safely and comfortably
Before using your computer, follow these general guidelines
for setting up a safe and comfortable work area and avoiding
discomfort and strain:
• Keep hands and arms parallel to the floor.
• Adjust the screen so it is perpendicular to your line of
sight, and the top of the screen is no higher than eye
leve.
• Place your feet flat on the floor or on a footrest.
• Keep ventilation openings clear of obstructions.
Top of screen is not
higher than eye level
Hands and arms are
parallel to the floor
Screen is perpendicular to
your line of sight
12
Feet are flat on the floor
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Reducing eye strain
Sunlight or bright indoor lighting should not reflect on the
monitor screen or shine directly into your eyes.
• Position the computer desk and screen so you can avoid
glare on your screen and light shining directly into your
eyes. Reduce glare by installing shades or curtains on
windows, and by installing a glare screen filter.
• Use soft, indirect lighting in your work area. Do not use
your computer in a dark room.
• Set paper holders at the same height and distance as
the monitor.
• Avoid focusing your eyes on your computer screen for
long periods of time. Every 10 or 15 minutes, look
around the room, and try to focus on distant objects.
Setting up your computer desk and chair
When you are setting up your computer desk and chair, make
sure that the desk is the appropriate height and the chair helps
you maintain good posture.
• Select a flat surface for your computer desk.
• Adjust the height of the computer desk so your hands
and arms are positioned parallel to the floor when you
use the keyboard and touchpad. If the desk is not
adjustable or is too tall, consider using an adjustable
chair to control your arm’s height above the keyboard.
• Use an adjustable chair that is comfortable, distributes
your weight evenly, and keeps your body relaxed.
• Position your chair so the keyboard is at or slightly
below the level of your elbow. This position lets your
shoulders relax while you type.
• Adjust the chair height, adjust the forward tilt of the
seat, or use a footrest to distribute your weight evenly
on the chair and relieve pressure on the back of your
thighs.
• Adjust the back of the chair so it supports the lower
curve of your spine. You can use a pillow or cushion to
provide extra back support.
13
CHAPTER 3: Setting Up and Getting Started
Sitting at your computer
• Avoid bending, arching, or angling your wrists. Make
sure that they are in a relaxed position when you type.
• Do not slouch forward or lean far back. Sit with your
back straight so your knees, hips, and elbows form right
angles when you work.
• Take breaks to stand and stretch your legs.
• Avoid twisting your torso or neck.
Avoiding discomfort and injury from repetitive strain
• Vary your activities to avoid excessive repetition.
• Take breaks to change your position, stretch your
muscles, and relieve your eyes.
• Find ways to break up the work day, and schedule a
variety of tasks.
Preparing power connections
Protecting from power source problems
War ning
High voltages can enter your computer through both the power cord
and the modem connection. Protect your computer by using a surge protector.
If you have a telephone modem, use a surge protector that has a modem jack.
If you have a cable modem, use a surge protector that has an antenna/cable
TV jack. During an electrical storm, unplug both the surge protector and the
modem.
During a power surge, the voltage level of electricity coming
into your computer can increase to far above normal levels
and cause data loss or system damage. Protect your computer
and peripheral devices by connecting them to a surge
protector, which absorbs voltage surges and prevents them
from reaching your computer.
An uninterruptible power supply (UPS) supplies battery power
to your computer during a power failure. Although you cannot
run your computer for an extended period of time with a UPS,
a UPS lets you run your computer long enough to save your
work and shut down your computer normally.
14
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Checking the voltage selection
Caution
If you set the voltage selection switch incorrectly, your system will be
damaged. Make sure this switch is set correctly for your location before turning
on your computer. In the United States, the utility power is supplied at a nominal
115 volts at 60 Hz. The power supply should always be set to this when your
computer is operating in the United States. In other areas of the world, such
as Europe, the utility power is supplied at 230 volts at 50 Hz. If your computer
is operating in an environment such as this, the voltage switch should be moved
to 230.
The power supply, a component built into your computer,
provides power to the system board, add-in cards, and
peripheral devices. The power supply’s voltage selection for
your location is typically set at the factory, but you can change
it to match the electrical service available in your usage area
(such as while in another country). Use the power selection
switch on the back of your computer to set the voltage to
115V or 230V.
To set the voltage selection switch:
1 Disconnect your computer’s power cable.
2 Use a tool such as an opened paper clip to slide the
voltage selection switch to the correct voltage position.
The switch is located on the back of your computer,
near the power cable connector.
Connecting to a broadband modem or network
Important
Your computer may be equipped with a built-in Ethernet (network) jack.
For information about setting up a wired or wireless Ethernet network, see the
online User Guide.
You can connect your computer to a cable or DSL modem or
to a wired Ethernet network.
To connect to a broadband modem or to an Ethernet
network:
1 Insert one end of the network cable into the network
jack on the back of your computer.
2 Insert the other end of the network cable into a cable
modem, DSL modem, or network jack.
15
CHAPTER 3: Setting Up and Getting Started
Connecting a dial-up modem
War ning
To reduce the risk of fire, use only No. 26 AWG or larger
telecommunications line cord.
Your computer may have a 56K modem that you can use with
a standard telephone line to connect to the internet or fax
documents.
To connect the modem:
1 Insert one end of the modem cable into the modem
jack on the modem at the back of your computer.
2 Insert the other end of the modem cable into a
telephone wall jack. (The modem will not work with
digital or PBX telephone lines.)
3 If you want, you can connect a telephone to the PHONE
jack on the modem on the back of your computer.
Starting your computer
16
To start your computer:
1 Connect the power, network, mouse, and keyboard
cables to your computer according to the setup poster.
2 Press the power button on the front of your computer.
If your computer does not turn on, check the power
cable connections.
Important
Your computer has a built-in, variable-speed fan. In addition,
your computer uses a powerful processor which produces heat and has
its own cooling fan. Both the system fan and processor fan can run at
different speeds at times to ensure correct system cooling. You may
notice an increase in the fan noise when the fan is running at high speed
and a decrease in the fan noise when it switches to normal speed.
3 If you are starting your computer for the first time,
follow the on-screen instructions to select the language
and time zone and to create your first user account.
4 Attach and turn on any USB or audio peripheral devices,
such as printers, scanners, and speakers. If you need to
attach a peripheral device to the parallel or serial ports,
turn off your computer first. See the documentation
that came with each device for its setup instructions.
www.gateway.com
5 To open your computer’s main menu, click (Start).
From that menu, you can run programs and search for
files. For more information on using your computer’s
menus, see “Using Windows” and “Customizing
Windows” in the online User Guide.
Waking up your computer
Tip
For more information about changing the power button mode, see the
“Customizing” chapter in the online User Guide.
When you have not used your computer for several minutes,
it may enter a power-saving mode called Sleep. While in Sleep
mode, the power indicator on the power button flashes.
If your computer is in Sleep mode, move the mouse, press a
key on the keyboard, or press the power button to “wake” it
up.
Turning off your computer
War ning
When you turn off your computer, certain components in the power
supply and system board remain energized. In order to remove all electrical
power from your computer, unplug the power cord and modem cable from
the wall outlets. We recommend disconnecting the power cord and modem
cable when your computer will not be used for long periods.
Important
If for some reason you cannot use the Shut Down option in Windows to
turn off your computer, press and hold the power button for about five seconds,
then release it.
Putting your computer into Sleep mode is the easiest way to
power down your computer. Although it does not turn your
computer completely off, it does turn off or slow down most
system operations to save power, and saves your desktop
layout so the next time you restore power, the programs are
laid out just as you left them. Waking your computer from a
Sleep state is much faster than turning on your computer after
it has been turned completely off.
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CHAPTER 3: Setting Up and Getting Started
To put your computer to sleep:
1 Click (Start), then click (power). The
computer saves your session and partially shuts down
to save power.
2 To “wake” your computer, press a key on the keyboard
or press the power button.
To turn off your computer:
1 Click (Start), click the arrow next to the lock icon,
then click Shut Down. The computer turns off.
2 To completely disconnect all power (such as for
servicing internal components), also disconnect the
power cord.
Restarting (rebooting) your computer
If your computer does not respond to keyboard or mouse
input, you may need to restart (reboot) your computer.
To restart your computer:
1 Click (Start), click the arrow next to the lock icon,
then click Restart. Your computer turns off, then turns
on again.
18
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2 If your computer does not turn off, press and hold the
power button until the computer turns off (about five
seconds), then press it again to turn the computer back
on.
Using the keyboard
Premium multimedia keyboard features
The keyboard has several different types of keys and buttons.
Your keyboard also has status indicators that show which
keyboard feature is active.
Function keys
Editing buttons Internet buttons Audio playback buttons Internet buttons
Windows keys
Application key Directional keys Numeric keypad
Navigation keys
Indicators
Feature Icon Description
Editing buttons Press these buttons to copy, cut, and paste.
Function keys Press these keys to start program actions. Each
Internet buttons Press these buttons to launch your Internet
program uses different function keys for
different purposes. See the program
documentation to find out more about the
function key actions.
home page, search, or e-mail programs.
Audio playback
buttons
Press these buttons to play your audio files and
to adjust the volume.
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CHAPTER 3: Setting Up and Getting Started
Feature Icon Description
Navigation keys Press these keys to move the cursor to the
Indicators Show if your N
Windows keys Press one of these keys to open the Windows
Application key Press this key to access shortcut menus and help
Directional keys Press these keys to move the cursor up, down,
Numeric keypad Press these keys to type numbers when the
beginning of a line, to the end of a line, up the
page, down the page, to the beginning of a
document, or to the end of a document.
UM LOCK, CAPS LOCK, or
SCROLL LOCK keys are activated. Press the
corresponding key to activate the function.
Start menu. These keys can also be used in
combination with other keys to open utilities like
F (Find/Search), R (Run), and E (Computer).
assistants in Windows.
right, or left.
numeric keypad (NUM LOCK) is turned on.
Elite multimedia keyboard features
The keyboard has several different types of keys and buttons.
Your keyboard also has status indicators that show which
keyboard feature is active.
Sleep button Internet buttons
Function keys
Audio playback
buttons
Indicators
20
Windows keys Application key Numeric keypad
Navigation keys
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Feature Icon Description
Sleep button Press this button to activate your computer’s
Function keys Press these keys to start program actions.
Application buttons Press these buttons to launch your Internet
Audio playback
buttons
Indicators Show if your NUM LOCK, CAPS LOCK, or
Windows keys Press one of these keys to open the Windows
Application key Press this key to access shortcut menus and
Editing buttons Press these buttons to copy, cut, and paste.
Sleep (power-saving) mode.
Each program uses different function keys for
different purposes. See the program
documentation to find out more about the
function key actions.
home page, search for files, or launch the
calculator program.
Press these buttons to play your audio files
and to adjust the volume.
SCROLL LOCK keys are activated. Press the
corresponding key to activate the function.
Start menu. These keys can also be used in
combination with other keys to open utilities
like F (Find/Search), R (Run), and
E (Computer).
help assistants in Windows.
Navigation keys Press these keys to move the cursor to the
Numeric keypad Press these keys to type numbers when the
beginning of a line, to the end of a line, up the
page, down the page, to the beginning of a
document, or to the end of a document. Press
the arrow keys to move the cursor.
numeric keypad (N
UM LOCK) is turned on.
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CHAPTER 3: Setting Up and Getting Started
Using the mouse
Scroll wheel
Left button
The mouse is a device that controls the pointer movement on
the computer display. This illustration shows the standard
mouse.
As you move the mouse, the pointer (arrow) on the display
moves in the same direction.
Right button
22
You can use the left and right buttons on the mouse to select
objects on the display.
You can use the scroll wheel on the mouse to move through
a document. This feature is not available in all programs.
To... Do this...
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Move the
pointer on the
computer
display
Select an object
on the computer
display
Start a program
or open a file or
folder
Access a
shortcut menu
or find more
information
about an object
on the display.
Move an object
on the computer
display.
Move the mouse around. If you
reach the edge of your mouse
pad and need to move the
mouse farther, lift the mouse
and place it in the middle of the
mouse pad, then continue
moving the mouse.
Position the pointer over the
object. Quickly press and
release the left mouse button.
This is called clicking.
Position the pointer over the
object. Quickly press and
release the left mouse button
twice. This is called
double-clicking.
Position the pointer over the
object. Quickly press and
release the right mouse button
once. This is called
right-clicking.
Position the pointer over the
object. Press the left mouse
button and hold it down. Move
(drag) the object to the
appropriate part of the
computer display. Release the
button to drop the object
where you want it. This is called
clicking and dragging.
For more information about how to adjust the double-click
speed, pointer speed, right-hand or left-hand configuration,
and other mouse settings, see the “Customizing” chapter in
the online User Guide. For instructions on how to clean the
mouse, see “Cleaning the mouse” on page 63.
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CHAPTER 3: Setting Up and Getting Started
Adjusting the volume
You can adjust volume using your speakers’ controls or the
Windows volume controls. You can also adjust the volume of
specific sound devices in your computer.
To adjust the overall volume using hardware controls:
• If you are using external speakers, turn the knob on the
front of the speakers.
-OR-
Use the mute and volume control buttons on the
keyboard. For more information, see “Using the
keyboard” on page 19.
To adjust the volume from Windows:
1 Click (Volume) on the taskbar. The volume control
slider opens.
24
2 Click and drag the slider up to increase volume and
down to decrease volume.
3 To mute the volume, click (Mute). To restore volume,
click it again.
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4 To adjust device volume levels, click Mixer. The Volume
Mixer dialog box opens, where you can click and drag
sliders for individual devices.
Tip
Adjust the Windows Sounds slider to change system sounds
volume independently of general volume (such as the volume used for
music and game sounds).
5 Click X in the top-right corner of the window to close it.
Help
For more information about adjusting the volume, click Start,
then click Help and Support. Type adjusting volume in the Search
Help box, then press E
NTER.
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CHAPTER 3: Setting Up and Getting Started
Configuring the audio jacks
If the back of your computer has five audio jacks, they are
universal jacks. This means that they can be used for more
than one purpose. For example, the blue jack on the computer
can be a stereo in jack or a stereo out jack. To use the audio
jacks for something other than the default audio device, you
need to configure the audio jacks.
To configure the audio jacks:
Shortcut
Start Ö Control Panel Ö Hardware and Sound Ö Sound Ö click the
device Ö Configure
1 Connect your audio device(s) to the computer audio
jack(s).
2 Click (Start), then click Control Panel. The Control
Panel window opens.
3 Click Hardware and Sound, Sound, the Playback tab,
then click Configure.
-OR-
If your computer has the Realtek Sound Effect Manager
installed, double-click the Sound Effect Manager
icon on the taskbar. The Realtek dialog box opens.
4 Follow the on-screen instructions to configure the audio
jacks for your speaker setup.
Installing a printer, scanner, or other device
Important
Before you install a printer, scanner, or other peripheral device, see the
device documentation and installation instructions.
Your computer has one or more of the following ports:
IEEE 1394 (also known as Firewire®), Universal Serial Bus
(USB), serial, and parallel. You use these ports to connect
peripheral devices such as printers, scanners, and digital
cameras to your computer. For more information about port
locations, see “Checking Out Your Computer” on page 5.
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IEEE 1394 and USB ports support plug-and-play and
hot-swapping, which means that your computer will usually
recognize such a device whenever you plug it into the
appropriate port. When you use an IEEE 1394 or USB device
for the first time, your computer will prompt you to install any
software the device needs. After doing this, you can
disconnect and reconnect the device at any time.
Help
For more information about installing peripheral devices, click Start, then
click Help and Support. Type installing devices in the Search Help box,
then press E
NTER.
Parallel and serial port devices are not plug-and-play. See the
device documentation for detailed information and
installation instructions.
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CHAPTER 3: Setting Up and Getting Started
28
CHAPTER4
Upgrading Your Computer
• Preventing static electricity discharge
• Opening and closing the case
• Installing memory
• Replacing the system battery
• Adding or replacing a CD or DVD drive
• Replacing the memory card reader
• Adding or replacing a hard drive
• Replacing the front fan
• Replacing the rear fan
• Replacing the power supply
• Replacing the heat sink and processor
• Replacing the I/O board
• Adding or replacing an expansion card
• Replacing the system board
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CHAPTER 4: Upgrading Your Computer
Preventing static electricity discharge
War ning
To avoid exposure to dangerous electrical voltages and moving parts,
turn off your computer and unplug the power cord and modem and network
cables before opening the case.
To prevent risk of electric shock, do not insert any object into the vent holes
of the power supply.
The components inside your computer are extremely sensitive
to static electricity, also known as electrostatic discharge
(ESD).
Before opening the computer case, follow these guidelines:
• Wear a grounding wrist strap (available at most
electronics stores) and attach it to a bare metal part of
your computer.
• Turn off your computer.
• Touch a bare metal surface on the back of the computer.
• Unplug the power cord and the modem and network
cables.
Caution
ESD can permanently damage electrostatic discharge-sensitive
components in your computer. Prevent ESD damage by following ESD guidelines
every time you open the computer case.
30
Before working with computer components, follow these
guidelines:
• Avoid static-causing surfaces such as carpeted floors,
plastic, and packing foam.
• Remove components from their antistatic bags only
when you are ready to use them. Do not lay
components on the outside of antistatic bags because
only the inside of the bags provide electrostatic
protection.
• Always hold expansion cards by their edges or their
metal mounting brackets. Avoid touching the edge
connectors and components on the cards. Never slide
expansion cards or components over any surface.
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Opening the case
Your computer case provides easy access to internal
components.
Removing the side panel
War ning
To avoid exposure to dangerous electrical voltages and moving parts,
turn off your computer, then unplug the power cord and modem cable before
opening the case.
To remove the side panel:
1 Follow the instructions in “Preventing static electricity
discharge” on page 30.
2 Shut down your computer, then disconnect the power
cord and modem, network, and all peripheral device
cables.
3 Press the power button for ten seconds to drain any
residual power from your computer.
4 Remove the two thumbscrews on the side panel cover.
Thumbscrews
5 Swing the side panel away from the back of your
computer, then pull the panel off.
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CHAPTER 4: Upgrading Your Computer
Removing the front bezel
To remove the front bezel:
• Press the three bezel retention tabs, then swing the
right side of the front bezel away from the computer
and remove it.
Tabs
Closing the case
Replacing the front bezel
To replace the front bezel:
1 Slide the tabs on the left side of the bezel into the slots
in the left side of the computer.
2 Swing the right side of the bezel in to insert the tabs
on the right side of the bezel into the slots on the right
side of the computer.
3 Press the right side of the bezel firmly until it snaps into
place.
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Replacing the side panel
To replace the side panel:
1 Make sure that all of the internal cables are arranged
inside the computer so they will not be pinched when
you close the computer.
2 Insert the front edge of the side panel into the inside
front edge of the computer, then swing the side panel
in toward the back of the computer to secure it into
place.
Thumbscrews
3 Replace the side panel thumbscrews.
4 Reconnect the cables and power cord.
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CHAPTER 4: Upgrading Your Computer
Installing memory
When you upgrade the computer memory, make sure that you
install the correct type of memory module for your computer.
Your computer uses DIMM memory.
To install or replace DIMM memory:
1 Remove the side panel by following the instructions in
“Removing the side panel” on page 31.
2 For more stability, place your computer on its side. To
avoid scratching the case, place it on a towel or other
non-abrasive surface.
3 Find the memory module banks on your system board.
34
4 If you are removing a DIMM from the memory module
bank, gently pull the plastic tabs away from the sides
of the memory module and remove it.
- OR -
If you are adding a DIMM to an empty memory module
bank, gently pull the plastic tabs away from the sides
of the memory module bank.
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5 Align the notches on the new DIMM with the notches
on the memory module bank and press the module
firmly into the bank. The tabs on the sides of the
memory module should secure the memory module
automatically. When the module is secure, you hear a
click.
6 Replace the side panel by following the instructions in
“Replacing the side panel” on page 33.
7 Return your computer to its upright position.
8 Reconnect the cables and the power cord.
9 Turn on your computer. Windows starts and the
Windows desktop appears.
10 Click (Start), right-click Computer, then click
Properties. The amount of memory in your computer
is displayed.
Replacing the system battery
War ning
Danger of explosion if battery is incorrectly replaced. Replace only with
the same or equivalent type recommended by the manufacturer. Dispose of
used batteries following the manufacturer’s instructions.
If the computer clock does not keep time or the settings in
the BIOS Setup utility are not saved when you turn off your
computer, replace the system battery. Use a battery of the
same size and voltage as the original battery that was in your
computer.
To replace the battery:
1 Restart your computer.
2 During the restart, press and hold the F1 key. The main
menu of the BIOS Setup utility opens.
3 Write down all the values in the menus and submenus,
then exit from the utility.
4 Shut down your computer.
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CHAPTER 4: Upgrading Your Computer
5 Remove the side panel by following the instructions in
“Removing the side panel” on page 31.
6 For more stability, place your computer on its side. To
avoid scratching the case, place it on a towel or other
non-abrasive surface.
Important
Your computer’s battery location may vary from the illustration
below.
7 Locate the old battery on the system board and note
its orientation. You will need to install the new battery
the same way.
8 Push the battery release tab. The battery pops out of
the socket.
36
Battery Battery release tab
9 Make sure that the positive (+) side of the new battery
is facing up, then press the battery into the socket until
it snaps into place.
10 Replace the side panel by following the instructions in
“Replacing the side panel” on page 33.
11 Reconnect all external cables and the power cord.
12 Turn on your computer.
13 While your computer starts, press and hold the F1 key.
The main menu of the BIOS Setup utility opens.
14 In the BIOS Setup utility, restore any settings that you
wrote down in Step 3.
15 Save all your settings and exit the BIOS Setup utility.
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Adding or replacing a CD or DVD drive
Tools
You need a Phillips screwdriver to add or replace a CD or DVD drive.
To add replace a CD or DVD drive:
1 Remove the side panel by following the instructions in
“Removing the side panel” on page 31.
2 Remove the front bezel by following the instructions in
“Removing the front bezel” on page 32.
Important
The color and shape of your replacement drive’s front cover may
vary from your original drive.
3 If you are installing a new drive (not replacing an old
one), remove the two drive retention screws in the drive
bay, then go to Step 7. For the location of the screws,
see the photo in Step 6.
4 If you are replacing an existing drive, disconnect the
cables from the drive, noting their locations and
orientation. You will reconnect the cables after you
install the new drive. (CD/DVD drive shown.)
5 Note any jumper settings on the old drive and set the
jumper on the new drive to be the same.
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CHAPTER 4: Upgrading Your Computer
6 Remove the two drive retention screws, then slide the
drive forward and out of the drive bay.
Drive retention screws
7 Slide the new drive into the drive bay, line up the screw
holes on the drive bay with the screw holes on the drive,
then replace the two drive retention screws.
38
Drive retention screws
8 Reconnect the drive cables using your notes from
Step 4, or according to the manufacturer’s instructions.
9 Replace the front bezel by following the instructions in
“Replacing the front bezel” on page 32.
10 Replace the side panel by following the instructions in
“Replacing the side panel” on page 33.
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Replacing the memory card reader
Tools
You need a Phillips screwdriver to replace the memory card reader.
To replace the memory card reader:
1 Remove the side panel by following the instructions in
“Removing the side panel” on page 31.
2 Remove the front bezel by following the instructions in
“Removing the front bezel” on page 32.
Important
The color and shape of your replacement card reader’s front
cover may vary from your original card reader.
3 If you are installing a new card reader (not replacing an
old one), remove the two drive retention screws in the
drive bay, then go to Step 5. For the location of the
screws, see the photo in Step 4.
4 Remove the two drive retention screws, disconnect the
card reader’s data cable from the system board, then
slide the drive forward and out of the drive bay.
Screws
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CHAPTER 4: Upgrading Your Computer
5 Slide the new card reader into the bay from the front
of the case.
Screws
6 Use the screws you removed previously to secure the
card reader to the bay.
7 Connect the new card reader’s data cable to the system
board.
8 Reinstall the bezel by following the instructions in
“Replacing the front bezel” on page 32.
9 Reinstall the computer case’s side panel by following
the instructions in “Replacing the side panel” on
page 33.
Adding or replacing a hard drive
To add or replace a hard drive:
Tools
You need a Phillips screwdriver to add or replace a hard drive.
1 Remove the side panel by following the instructions in
“Removing the side panel” on page 31.
2 If you are adding a new drive, go to Step 4. If you are
replacing an existing drive, go to the next step.
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3 Disconnect the drive cables, noting their locations and
orientation. (You will reconnect the cables after you
install the new drive.)
4 Pull the front fan assembly away from the system
board, then remove it.
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CHAPTER 4: Upgrading Your Computer
5 Disconnect the fan cable from the system board.
6 Remove the hard drive bay screw.
Hard drive bay
screw
42
7 Remove the hard drive bay from your computer. You
may need to work the bay out of your computer by
rocking the bay back and forth.
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8 If you are replacing an old drive, remove the four screws
that secure the hard drive to the hard drive bay, then
remove the hard drive from the bay.
ScrewsScrews
- OR -
If you are adding a new drive (not replacing an old one),
remove the four screws (two on each side) from the
empty hard drive bay.
9 If you are replacing a drive, note any jumper settings
on the old drive and set the jumper on the new drive
to be the same. If you are adding a new drive, set the
jumper as instructed by the drive’s user guide.
Jumper
10 Slide the new drive into the drive bay, then secure the
drive to the bay using the four screws you removed
previously.
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CHAPTER 4: Upgrading Your Computer
11 Slide the drive bay back into your computer, making
sure that the tabs on the bottom of the bay align with
and slide into the slots on the bottom of your computer.
Hard drive bay mounting slots
12 Secure the drive bay to your computer using the screw
you removed previously.
13 Connect the drive cables. If you are replacing a drive,
use your notes from Step 3.
14 Replace the side panel by following the instructions in
“Replacing the side panel” on page 33.
15 Reconnect all external cables and the power cord.
16 Turn on your computer.
17 Install Windows using the operating system DVD that
came with your computer. For more information on
restoring your system, see “Recovering your system”
on page 97.
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Replacing the front fan
Tools
You need a Phillips screwdriver to replace the front fan.
To replace the front fan:
1 Remove the side panel by following the instructions in
“Removing the side panel” on page 31.
2 Pull the front fan away from the system board, then
remove it.
3 Disconnect the fan cable from the system board.
Important
The location of the fan connection may vary, so make sure that
you trace the fan cable from the fan to the system board.
4 Connect the new fan cable to the system board, then
insert the new fan into place.
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CHAPTER 4: Upgrading Your Computer
5 Replace the side panel by following the instructions in
“Replacing the side panel” on page 33.
Replacing the rear fan
Tools
You need a Phillips screwdriver to replace the rear fan.
To replace the rear fan:
1 Remove the side panel by following the instructions in
“Removing the side panel” on page 31.
2 Disconnect the fan from the system board.
Important
The location of the fan connection may vary, so make sure that
you trace the fan cable from the fan to the system board.
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3 Remove the four screws on the outside of the case that
secure the fan to the back of the case, then remove the
fan.
Screws Screws
4 Place the new fan on the back of your computer, then
replace the screws that secure it to the back cover.
5 Reconnect the fan cable to the system board.
6 Replace the side panel by following the instructions in
“Replacing the side panel” on page 33.
7 Reconnect all external cables and the power cord.
8 Turn on your computer.
Replacing the power supply
Tools
You need a Phillips screwdriver to replace the power supply.
To replace the power supply:
1 Remove the side panel by following the instructions in
“Removing the side panel” on page 31.
2 Disconnect the power supply cables from all
components (such as hard drives, CD or DVD drives, and
the system board), noting their locations and
orientation. (You will reconnect the cables after you
install the new power supply.)
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CHAPTER 4: Upgrading Your Computer
3 Remove the three screws that secure the power supply
to your computer.
Screws
4 Slide the power supply away from the back of your
computer, then pull it down and remove it.
5 Install the new power supply into the case, then install
the three screws to secure the power supply to the case.
6 Reconnect the power supply cables using your notes
from Step 2.
7 Replace the side panel by following the instructions in
“Replacing the side panel” on page 33.
Replacing the heat sink and processor
Tools
You need a Phillips screwdriver to replace the heat sink.
To replace the heat sink and processor:
1 Remove the side panel by following the instructions in
“Removing the side panel” on page 31.
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2 For more stability, place your computer on its side. To
avoid scratching the case, place it on a towel or other
non-abrasive surface.
3 Pull the front fan away from the system board, then
remove it.
4 Disconnect the fan cable from the system board.
Important
The location of the fan connection may vary, so make sure that
you trace the fan cable from the fan to the system board.
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CHAPTER 4: Upgrading Your Computer
5 Loosen the four screws that secure the heat sink to the
system board, then remove the heat sink and place it
on a stable surface with the flat surface of the heat sink
(the side with the thermal grease) up.
Screws
Screws
6 Release the processor by pushing down on the lever,
and then lifting it completely up.
7 Remove the processor from the system board.
8 Install the new processor onto the system board making
sure that Pin 1 on the processor (indicated by the
silk-screened arrow on the corner of the processor)
aligns with Pin 1 on the processor socket (indicated by
the absence of a pin hole in the processor socket), then
return the lever to its locked position.
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9 If this is a new heat sink, remove the strip on the heat
sink that covers the gray thermal grease. If you are
re-using a heat sink, then re-apply a small bead of
thermal grease to the surface that contacts the
processor.
10 Place the heat sink on the processor, then tighten the
screws that secure it to the system board.
11 Connect the fan cable to the system board, then insert
the fan into place.
12 Replace the side panel by following the instructions in
“Replacing the side panel” on page 33.
Replacing the I/O board
Important
The color and shape of your replacement I/O panel may vary from your
original I/O panel..
To replace the front I/O panel:
1 Remove the side panel by following the instructions in
“Removing the side panel” on page 31.
2 Remove the bezel by following the instructions in
“Removing the front bezel” on page 32.
3 Disconnect the cable from the I/O panel.
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CHAPTER 4: Upgrading Your Computer
4 Remove the screw that secures the I/O panel to your
computer, then remove the I/O panel from your
computer.
Screw
5 Insert the new I/O panel into your computer, then
replace the screw.
6 Connect the I/O panel cable to the new I/O panel.
7 Replace the front bezel by following the instructions in
“Replacing the front bezel” on page 32.
8 Replace the side panel by following the instructions in
“Replacing the side panel” on page 33.
Adding or replacing an expansion card
To add or replace an expansion card:
1 Remove the side panel by following the instructions in
“Removing the side panel” on page 31.
2 If you are replacing an expansion card, go to the next
step. If you are adding a new expansion card, go to
Step 4.
3 Disconnect any cables that are attached to the card,
noting their locations and orientation. (You may need
to reconnect the cables after you install the new card.)
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4 Open the card retention lever.
Card retention lever
5 Remove the old expansion card. You can slightly seesaw
the card end-to-end to loosen the card, but do not bend
the card sideways.
Caution
Do not touch the contacts on the bottom part of the expansion
card. Touching the contacts can cause electrostatic damage to the card.
6 Install the new card into the expansion slot. You can
slightly seesaw the card end-to-end to help insert the
card, but do not bend the card sideways.
7 If you have just replaced an expansion card, reconnect
the expansion card cables (if any) using your notes from
Step 3. If you have added a new expansion card,
connect its cables according to its user guide.
8 Replace the side panel by following the instructions in
“Replacing the side panel” on page 33.
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CHAPTER 4: Upgrading Your Computer
Replacing the system board
To replace the system board:
1 Remove the side panel by following the instructions in
“Removing the side panel” on page 31.
2 Disconnect any expansion card cables from the cards
and from the system board, noting their locations and
orientation. (You will reconnect the cables after you
reinstall the cards.) You can also mark the cables with
tape labels to simplify reconnecting cables later.
3 Open the card retention lever.
Card retention lever
54
4 Remove any expansion cards. You can slightly seesaw
the card end-to-end to loosen the card, but do not bend
the card sideways.
www.gateway.com
5 Pull the front fan away from the system board, then
remove it.
6 Disconnect the fan cable from the system board.
Important
The location of the fan connection may vary, so make sure that
you trace the fan cable from the fan to the system board.
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CHAPTER 4: Upgrading Your Computer
7 Find the memory module banks on your system board.
8 Gently pull the plastic tabs away from the sides of the
memory modules, then remove them.
9 Disconnect the power and data cables from the system
board, noting their locations and orientation. (You will
reconnect the cables after you install the new board.)
10 Remove the three screws that secure the power supply
to your computer.
56
Screws
11 Slide the power supply away from the back of your
computer, then pull it down and remove it.
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12 Remove the seven system board screws.
Screws
Screws
13 Lift the system board up and out of the case.
14 Align the new system board on the screw holes in the
case, then secure it into the case with the screws.
15 If your replacement system board does not include a
processor, go to Step 16.
-OR-
If your replacement system board includes a processor,
go to Step 21.
16 Loosen the four screws that secure the heat sink to the
old system board, then remove the heat sink and place
it on a stable surface with the flat surface of the heat
sink (the side with the thermal grease) up.
Screws
Screws
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CHAPTER 4: Upgrading Your Computer
17 Release the processor from the old system board by
pushing down on the lever, then lifting it completely up.
18 Remove the processor from the old system board.
19 Install the processor onto the new system board making
sure that Pin 1 on the processor (indicated by the
silk-screened arrow on the corner of the processor)
aligns with Pin 1 on the processor socket (indicated by
the absence of a pin hole in the processor socket), then
return the lever to its locked position.
20 Place the heat sink over the processor, then tighten the
screws that secure it to the system board.
21 Install the power supply into the case, then install the
three screws to secure the power supply to the case.
22 Connect the power and data cables using your notes
from Step 9.
23 Install the memory you removed previously.
24 Connect the fan cable to the system board, then insert
the fan into place.
25 Reinstall any expansion cards you removed.
26 Replace the side panel by following the instructions in
“Replacing the side panel” on page 33.
58
CHAPTER5
Maintaining Your
Computer
• Setting up a maintenance schedule
• Caring for your computer
• Cleaning your computer
• Updating Windows
• Using BigFix
• Managing hard drive space
• Scheduling maintenance tasks
• Moving from your old computer
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CHAPTER 5: Maintaining Your Computer
Setting up a maintenance schedule
Use the following table to set up a regular maintenance
schedule.
Maintenance task Weekly Monthly When
Check for viruses X X X
Run Windows Update X X
Manage hard drive space X
Clean up hard drives X X
Scan hard drive for errors X X
Defragment hard drive X X
Back up files X X X
Clean computer case and
peripheral devices
Caring for your computer
To extend the life of your computer:
• Be careful not to bump or drop your computer, and do
not put any objects on top of it. The case, although
strong, is not made to support extra weight.
• When transporting your computer, we recommend that
you put it in the original packaging materials.
• Keep your computer away from magnetic fields.
Magnetic fields can erase data on hard drives.
• Never turn off your computer when the drive indicator
is on because data on the hard drive could be lost or
corrupted.
needed
X
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• Avoid subjecting your computer to extreme
temperature changes. The case can become brittle and
easy to break in cold temperatures and can melt or
warp in high temperatures. Damage due to either
extreme is not covered by your warranty. As a general
rule, your computer is safest at temperatures that are
comfortable for you.
• Keep all liquids away from your computer. When spilled
onto computer components, almost any liquid can
result in expensive repairs that are not covered under
a standard warranty.
• Avoid dusty or dirty work environments. Dust and dirt
can clog the internal mechanisms and can lead to
permanent damage to the computer.
• Do not block the ventilation fan slots. If these slots are
blocked, your computer may overheat, resulting in
unexpected shutdown or permanent damage to the
computer.
• When storing your computer for an extended period of
time, unplug AC power.
Cleaning your computer
Keeping your computer clean and the vents free from dust
helps keep your computer performing at its best. You may
want to gather these items and put together a computer
cleaning kit:
• A soft, lint-free cloth
• An aerosol can of air that has a narrow, straw-like
extension
• Cotton swabs
• An optical disc drive cleaning kit
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CHAPTER 5: Maintaining Your Computer
Cleaning the exterior
War ning
When you shut down your computer, the power turns off, but some
electrical current still flows through it. To avoid possible injury from electrical
shock, unplug the power cord, modem cable, and network cable from the wall
outlets.
• Always turn off your computer and other peripheral
devices before cleaning any components.
• Use a damp, lint-free cloth to clean your computer and
other parts of your system. Do not use household
abrasive or solvent cleaners because they can damage
the finish on components.
• Your computer is cooled by air circulated through the
vents on the case, so keep the vents free of dust. With
your computer turned off and unplugged, brush the
dust away from the vents with a damp cloth. Be careful
not to drip any water into the vents.
Cleaning the keyboard
You should occasionally clean the keyboard to remove dust
and lint trapped under the keys.
To clean the keyboard:
1 Use an aerosol can of air with a narrow, straw-like
extension to remove dust and lint trapped under the
keys.
2 If you spill liquid on the keyboard, turn off your
computer and turn the keyboard upside down. Let the
liquid drain, then let the keyboard dry before trying to
use it again. If the keyboard does not work after it dries,
you may need to replace it.
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Cleaning the monitor
Caution
A flat-panel display is made of specially coated glass and can be
scratched or damaged by abrasive or ammonia-based glass cleaners.
To clean the monitor:
• To clean an LCD flat panel monitor, use a soft cloth and
water to clean the screen. Dampen the cloth (never
apply liquid directly to the screen), then wipe the screen
with the cloth.
• To clean a CRT monitor, use a soft cloth and glass
cleaner to clean the monitor screen. Squirt a little
cleaner on the cloth (never directly on the screen), then
wipe the screen with the cloth.
Cleaning the mouse
If the mouse pointer begins moving erratically across the
computer screen or becomes difficult to control precisely,
cleaning the mouse will likely improve its accuracy.
To clean the mouse:
• Wipe the bottom of the mouse with a damp, lint-free
cloth.
Cleaning optical discs
Optical discs (CDs, DVDs, and Blu-ray Discs) get dirty from
frequent handling.
To clean an optical disc:
• Wipe from the center to the edge, not around in a circle,
using a product made especially for the purpose.
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CHAPTER 5: Maintaining Your Computer
Updating Windows
Windows Update helps you keep your computer up-to-date.
Use Windows Update to choose updates for your computer’s
operating system, software, and hardware. New content is
added to the site regularly, so you can always get the most
recent updates and fixes to protect your computer and keep
it running smoothly. Windows Update scans your computer
and provides you with a tailored selection of updates that
apply only to the software and hardware on your computer.
For information on running Windows Update, see “Windows
Update” in the online User Guide. Windows Update can also
be controlled through the Windows Security Center. For more
information, see “Protecting Your Computer” in the online
User Guide.
Help
For more information about Windows Update, click Start, then click Help
and Support. Type windows update in the Search Help box, then
press E
NTER.
Using BigFix
BigFix monitors your computer for problems and conflicts. It
automatically gathers information about the latest bugs,
security alerts, and updates from BigFix sites on the Internet.
Whenever BigFix detects a problem, it alerts you by flashing
the blue taskbar icon. To fix the problem, click on that icon
to open BigFix.
To start BigFix:
1 Click (Start), All Programs, Accessories, System
Tools, then click BigFix.
2 To learn more about BigFix, click Help, then click
Tutorial.
Managing hard drive space
Windows provides several utilities you can use to check hard
drive space, delete unnecessary files, defragment files, and
back up files.
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www.gateway.com
Checking hard drive space
To check hard drive space:
Shortcut
Start Ö Computer Ö right-click driveÖ Properties
1 Click (Start) then click Computer. The Computer
window opens.
2 Right-click the drive that you want to check for available
file space, then click Properties. Drive space
information appears.
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CHAPTER 5: Maintaining Your Computer
Deleting unnecessary files
Delete unnecessary files, such as temporary files and files in
the Recycle Bin, to free hard drive space.
To delete unnecessary files:
Shortcut
Start Ö Computer Ö right-click driveÖ Properties Ö
Disk Cleanup
1 Click (Start), All Programs, Accessories, System
Tools, then click Disk Cleanup. The Disk Cleanup dialog
box opens.
2 Click one of the options:
• My files only cleans only the folders for the
currently logged in user.
• Files from all users on this computer cleans all
folders.
The Disk Cleanup dilalog box opens.
3 Click to select the types of files you want to delete, then
click OK. The types of files you indicated are deleted.
Help
For more information about keeping the hard drive free of
unnecessary files, click Start, then click Help and Support. Type disk
cleanup in the Search Help box, then press E
Checking the hard drive for errors
The Error-checking program examines the hard drive for
physical flaws and file and folder problems. This program
corrects file and folder problems and marks flawed areas on
the hard drive so Windows does not use them.
66
NTER.
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If you use your computer several hours every day, you
probably want to run Error-checking once a week. If you use
your computer less frequently, once a month may be
adequate. Also use Error-checking if you encounter hard drive
problems.
To check the hard drive for errors:
1 Click (Start) then click Computer. The Computer
window opens.
2 Right-click the drive that you want to check for errors,
click Properties, then click the Tools tab.
3 Click Check Now, then click Start. Your drive is checked
for errors. This process may take several minutes.
Important
Error checking cannot scan a drive while the drive is being used,
so if you try to check your hard drive for errors, you see a prompt asking
you if you want to scan the hard drive later (the next time you restart
your computer). If you see this prompt, click Schedule disc check, then
restart your computer.
After Windows has finished checking the drive for
errors, it provides a summary of the problems that it
found.
4 Correct any problems that are found by following the
on-screen instructions.
5 Click OK.
Help
For more information about checking the hard drive for errors,
click Start, then click Help and Support. Type checking for dis k
errors in the Search Help box, then press E
NTER.
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CHAPTER 5: Maintaining Your Computer
Defragmenting the hard drive
When working with files, sometimes Windows divides the file
information into pieces and stores them in different places on
the hard drive. This is called fragmentation, and it is normal.
In order for your computer to use a file, Windows must search
for the pieces of the file and put them back together. This
process slows the hard drive performance.
Disk Defragmenter organizes the data on the drive so each
file is stored as one unit rather than as multiple pieces
scattered across different areas of the drive. Defragmenting
the information stored on the drive can improve hard drive
performance.
While Disk Defragmenter is running, do not use your keyboard
or mouse because using them may continuously stop and
restart the defragmenting process. Also, if you are connected
to a network, log off before starting Disk Defragmenter.
Network communication may stop the defragmentation
process and cause it to start over.
Tip
Because defragmenting a drive may take hours to complete (depending
on the size of the drive being defragmented), consider starting the process
when you will not need the computer for several hours.
To defragment the hard drive:
1 Disconnect your computer from the network.
2 Click (Start), All Programs, Accessories, System
Tools, then click Disk Defragmenter. The Disk
Defragmenter dialog box opens.
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3 Click Defragment now. This process may take hours to
complete, depending on the size of the drive being
defragmented.
Help
For more information about defragmenting the hard drive, click
Start, then click Help and Support. Type defragmenting in the
Search Help box, then press E
NTER.
Backing up files
Backing up files and removing them from the hard drive frees
space for new files on the hard drive. It also protects you from
losing important information if the hard drive fails or you
accidentally delete files.
You should back up your files regularly to a writable optical
disc (if you have a recordable drive). Use a backup device, such
as a recordable disc drive, to do a complete hard drive backup.
If you do not have a high-capacity backup device and you
want to purchase one, you can visit the Accessories Store at
www.gateway.com
To back up files:
1 Click (Start) then click Computer. The Computer
window opens.
2 Right-click the drive that you want to back up, click
Properties, then click the Tools tab.
www.gateway.com
.
3 Click Backup Now, then click Run a file backup now.
4 Follow the on-screen instructions to select a backup
storage location and the files and folders to back up.
Help
For more information about backing up files, click Start, then
click Help and Support. Type backup in the Search Help box, then
press E
NTER.
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CHAPTER 5: Maintaining Your Computer
Scheduling maintenance tasks
Task Scheduler lets you schedule maintenance tasks such as
running Disk Defragmenter and checking your drives for
errors.
Important
Your computer must be on during scheduled tasks. If your computer is
off, scheduled tasks will not run.
To start the Task Scheduler:
1 Click (Start), All Programs, Accessories, System
Tools, then click Task Scheduler. The Task Scheduler
dialog box opens.
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2 Click Create Basic Task for basic tasks or click Create
Task for more complex tasks, then follow the on-screen
instructions to finish setting up and scheduling the task.
Help
For more information about scheduling tasks, click Start, then
click Help and Support. Type task scheduler in the Search Help
box, then press E
NTER.
www.gateway.com
Moving from your old computer
Moving with Windows Easy Transfer
You can move your files, folders, software settings, and user
account settings (such as display, Internet, and e-mail settings)
from your old computer to your new one using Windows Easy
Transfer, providing your old computer uses Windows XP or
Windows Vista.
While using Windows Easy Transfer, you will not be able to
run other tasks on the computers.
Important
If your old computer does not use Windows XP or Windows Vista, you
mu st manu ally move your data by u sing a w riteable disc, f lash drive, or exte rnal
hard drive.
To move files and settings from your old computer:
1 If you want to transfer program settings to your new
computer, install those programs on the new computer
before running Windows Easy Transfer. Windows Easy
Transfer copies only the software’s settings, not the
software itself, to the new computer.
2 Click (Start), All Programs, Accessories, System
Tools, then click Windows Easy Transfer. The Windows
Easy Transfer dialog box opens.
3 Click Next, click Start a new transfer, then follow the
on-screen instructions to complete the transfer.
Help
For more information about transferring files, click Start, then
click Help and Support. Type transferring files in the Search Help
box, then press E
NTER.
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CHAPTER 5: Maintaining Your Computer
Moving files and settings manually
You can manually transfer your personal data files by copying
them to removable media, such as a writable disc, an external
hard drive, a network location, or a flash drive.
Finding your documents
Many programs save your personal data files in the
Documents or My Documents folder. Look in your old
computer’s documents folder for personal data files.
To find files in the documents folder:
1 In Windows Vista, click (Start), then click
Documents. The Documents folder opens and displays
many of your saved personal data files. Go to Step 4.
- OR -
In Windows XP, click Start, then click My Documents.
The My Documents window opens and displays many
of your saved personal data files. Go to Step 4.
- OR -
In Windows 98, Windows Me, or Windows 2000,
double-click the My Computer icon on the desktop. Go
to the next step.
2 Double-click the C:\ drive icon.
3 Double-click the My Documents folder. The My
Documents window opens and displays many of your
saved personal data files.
4 Copy your personal data files to removable media or to
another computer on your network.
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Finding other files
Use Windows Find or Search to locate other personal data
files. For more information, see the online User Guide.
You can often identify different data file types by looking at
the file’s extension (the part of the file name following the last
period). For example, a document file might have a .DOC
extension and a spreadsheet file might have an .XLS
extension.
www.gateway.com
File type File usually ends in...
Documents .DOC, .TXT, .RTF, .HTM, .HTML, .DOT
Spreadsheets .XLS, .XLT, .TXT
Pictures .JPG, .BMP, .GIF, .PDF, .PCT, .TIF, .PNG, .EPS
Movies .MPEG, .MPG, .AVI, .GIF, .MOV
Sound and music .WAV, .CDA, .MP3, .MID, .MIDI, .WMA
To find files using Find or Search:
1 In Windows Vista, click (Start), then click Search.
The Search Results window opens.
- OR -
In Windows XP, click Start, then click Search. The
Search Results window opens.
- OR -
In Windows 98, Windows Me, or Windows 2000, click
Start, Find or Search, then click For Files or Folders.
The Search Results window opens.
2 Type the filename you want to search for, then press
NTER. The search results are displayed.
E
3 To learn about more search options, click Help.
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CHAPTER 5: Maintaining Your Computer
74
CHAPTER6
Troubleshooting
• Safety guidelines
• First steps
• Troubleshooting
• Recovering your system
• Telephone support
75
CHAPTER 6: Troubleshooting
Safety guidelines
While troubleshooting your computer, follow these safety
guidelines:
War ning
Never remove your computer case cover while your computer is turned
on and while the modem cable, network cable, and power cord are connected.
War ning
Make sure that you are correctly grounded before accessing internal
components. For more information about preventing damage from static
electricity, see “Preventing static electricity discharge” in your hardware
reference.
War ning
To avoid bodily injury, do not attempt to troubleshoot your computer
problem if:
- Power cords or plugs are damaged
- Liquid has been spilled into your computer
- Your computer was dropped
- The case was damaged
Instead, unplug your computer and contact a qualified computer technician.
First steps
If you have problems with your computer, try these things
first:
• Make sure that the power cord is connected to your
computer and an AC outlet and that the AC outlet is
supplying power.
• If you use a power strip or surge protector, make sure
that it is turned on.
• If a peripheral device (such as a keyboard or mouse)
does not work, make sure that all connections are
secure.
• Make sure that your hard drive is not full.
• If an error message appears on the screen, write down
the exact message. The message may help Gateway
Customer Care in diagnosing and fixing the problem.
76
www.gateway.com
• If you added or removed peripheral devices, review the
installation procedures you performed and make sure
that you followed each instruction.
• If an error occurs in a program, see the program’s
printed documentation or the online help.
Help
For more information about troubleshooting, click Start, then
click Help and Support. Type troubleshooting in the Search Help
box, then press E
NTER.
Troubleshooting
Troubleshooting topics are listed in alphabetical order.
Add-in cards
The computer does not recognize an add-in card
• Shut down and restart your computer.
• Make sure that you have installed the required
software. For more information, see the documentation
that came with your add-in card.
Audio
See “Sound” on page 96.
CD or DVD drives
The computer does not recognize a disc or the CD or DVD drive
• Make sure that the disc label is facing up, then try again.
• Try a different disc. Occasionally discs are flawed or
become scratched and cannot be read by the CD or DVD
drive.
• If you are trying to play a DVD, make sure that you have
a DVD drive. To identify your drive type, see the “Using
Drives and Media Files” chapter in the online User Guide.
• Your computer may be experiencing some temporary
memory problems. Shut down and restart your
computer.
• Some music CDs have copy protection software. You
may not be able to play these CDs on your computer.
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CHAPTER 6: Troubleshooting
• Clean the disc. For more information, see “Cleaning
optical discs” on page 63.
• Restart your computer, then enter the BIOS Setup utility
by pressing and holding F2 while your computer
restarts. Make sure that the IDE controllers are enabled.
• Make sure that the drive is configured correctly by
following the instructions in the drive documentation.
• Reinstall the device driver.
An audio CD does not produce sound
• Make sure that the disc label is facing up, then try again.
• Some music CDs have copy protection software. You
may not be able to play these CDs on your computer.
• Make sure that the volume controls are turned up. For
more information, see “Adjusting the volume” on
page 24.
• Make sure that the mute controls are turned off. For
more information, see “Adjusting the volume” on
page 24.
• Make sure that the speaker cables are connected
correctly and securely.
• Shut down and restart your computer.
• Clean the disc. For more information, see “Cleaning
optical discs” on page 63.
• Reinstall the audio device drivers.
78
A DVD movie will not play
• Make sure that you have a DVD drive. To identify your
drive type, see the “Using Drives and Media Files”
chapter in the online User Guide. .
• Make sure that the disc label is facing up, then try again.
• Try a different disc. Occasionally discs are flawed or
become scratched and cannot be read by the DVD drive.
• Shut down and restart your computer.
• Clean the disc. For more information, see “Cleaning
optical discs” on page 63.
• Reinstall the device driver.
• Make sure that the DVD program has been installed on
your computer.
• DVDs and DVD drives contain regional codes that help
control DVD title exports and help reduce illegal disc
distribution. To be able to play a DVD, the disc’s regional
code and your DVD drive’s regional code must match.
The regional code on your DVD drive is determined by
your computer’s delivery address. The regional code for
the United States and Canada is 1. The regional code for
Mexico is 4. Your DVD drive’s regional code must match
the regional code for the disc. The regional code for the
disc is on the disc, disc documentation, or disc
packaging.
If the DVD movie does not play, the disc’s regional code
and your DVD drive’s regional code may not match.
Diskette drive
The diskette drive is not recognized
• Shut down and restart your computer.
You cannot save a file to diskette or you see the message “disk is full or write-protected”
• Make sure that the write-protection tab on the
• Delete unnecessary files on the diskette and try
• Make sure that the diskette you are using is
• Try a different diskette. Occasionally diskettes are
• Run Error-checking on the diskette. For more
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upper-right corner of the diskette is down
(unprotected).
again.
IBM-compatible.
flawed and cannot be read by the diskette drive.
information, see “Checking the hard drive for errors”
on page 66. If errors are detected and corrected, try
using the diskette again.
You see an “Access Denied” or “Write protect” error message
• Move the write-protection tab in the upper-right
corner of the diskette down (unprotected).
• The diskette may be full. Delete unnecessary files on
the diskette and try again.
• Make sure that the diskette you are using is
IBM-compatible.
• Try a different diskette. Occasionally diskettes are
flawed and cannot be read by the diskette drive.
79
You see a “Disk is full” error message
You see a “Non-system disk” or “Disk error” error message
The diskette drive LED is lit continuously
DVD drives
Ethernet
CHAPTER 6: Troubleshooting
• Delete unnecessary files on the diskette.
• Try a different diskette. Occasionally diskettes are
flawed and cannot be read by the diskette drive.
• Run Error Checking on the diskette. For more
information, see “Checking the hard drive for errors”
on page 66.
• Eject the diskette from the diskette drive, then press
E
NTER.
• Make sure that the diskette you are using is
IBM-compatible.
• Remove the diskette from the drive. If the light stays
on, try restarting your computer.
• See “CD or DVD drives” on page 77.
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You cannot see the other computers on your network
• Make sure that your Ethernet cable is plugged into the
Ethernet jack on your computer. Make sure that the
other end is plugged into a router.
• Make sure that all computers are plugged into a
powered electrical outlet and turned on.
• Make sure that the router is plugged into a powered
electrical outlet and turned on. Most routers have lights
that indicate they are working. For more information,
see the documentation that came with your router.
• Make sure that all computers on your network have the
same workgroup name.
• Make sure that all computers are using the same Subnet
Mask.
• If you assigned IP addresses to the computers, make
sure that all computers have different IP addresses. For
home networks, IP addresses should be 192.168.N.N
where N is a number you assign between 0 and 254.
The first N should be the same for all computers on your
network and the second N should be different for all
computers on your network.
The computer does not recognize an add-in Ethernet card
• Shut down and restart your computer.
• Make sure that you have installed the required
software. For more information, see the documentation
that came with your Ethernet card.
• Reseat the card. For more information, about opening
your computer case, see your hardware reference. For
more information about your Ethernet card, see the
documentation that came with your Ethernet card.
Your Ethernet network is running slower than you expect
• If your Ethernet network is running slower than you
expect, check the speed of each Ethernet component.
For best results, all Ethernet components should be
standard Ethernet (10 Mbps), Fast Ethernet (100 Mbps
or 10/100 Mbps), or Gigabit Ethernet (1000 Mbps or
10/100/1000 Mbps). A mixture of Ethernet, Fast
Ethernet, and Gigabit Ethernet components will result
in your network running at the slowest component
speed.
File management
Help
For more information about restoring deleted files, click Start, then click
Help and Support. Type System Restor e in the Search Help box, then
press E
NTER.
www.gateway.com
A file was accidentally deleted
If a file was deleted while holding down the S
cannot be restored.
To restore deleted files:
HIFT key, the file
1 Double-click the Recycle Bin icon.
2 Right-click the file you want to restore, then click
Restore. The file is restored to the place where it
was originally deleted from.
If the Recycle Bin was emptied before you try to
restore a file, the file cannot be restored.
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Hard drive
You see an “Insufficient disk space” error message
You see a “Data error” message
CHAPTER 6: Troubleshooting
• Delete unnecessary files from the hard drive using Disk
Cleanup. For instructions on deleting unnecessary files,
see “Deleting unnecessary files” on page 66.
Help
For more information about file management, click Start,
then click Help and Support. Type file management in the
Search Help box, then press E
NTER.
• Empty the Recycle Bin by right-clicking the Recycle Bin
icon, then clicking Empty Recycle Bin.
Caution
All deleted files will be lost when you empty the Recycle Bin.
• Save your files to another drive. If the hard drive is full,
copy any files not regularly used to backup media, then
delete them from the hard drive.
• This may be the result of a defective area on the hard
drive. To fix hard drive problems, run the Error checking
program. For instructions on fixing hard drive problems,
see “Checking the hard drive for errors” on page 66.
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The hard drive cannot be accessed, or you see a “General failure reading drive C” error message
• If your computer has been subjected to static electricity
or physical shock, you may need to reinstall the
operating system.
Internet
www.gateway.com
See also “Modem (dial-up)” on page 89.
You cannot connect to the Internet
• If you are using a dial-up modem, make sure that the
modem cable is plugged into the modem jack and not
the Ethernet network jack. See your hardware reference
or setup poster to make sure that the connections have
been made correctly.
- OR -
If you are using a cable or DSL modem, make sure
that the modem cable is plugged into the Ethernet
network jack and not the modem jack. See your
hardware reference or setup poster to make sure
that the connections have been made correctly.
• Make sure that your account with your Internet service
provider (ISP) is set up correctly. Contact your ISP
technical support for help.
• Make sure that you do not have a problem with your
modem. For more information, “Modem (dial-up)” on
page 89.
Help
For more information about troubleshooting Internet
connections, click Start, then click Help and Support. Type
troubleshooting connections in the Search Help box, then
press E
NTER.
You see an “Unable to locate host” message and are unable to browse the Internet
• This problem can occur when you have typed a URL
(Web address) incorrectly, you have lost your Internet
connection, or your ISP is having technical difficulties.
• Double-check the URL or try a different URL. If the error
message still appears, disconnect from the ISP
connection and close your browser, then reconnect and
open the browser. If you still get the error, your ISP may
be having technical difficulties.
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Keyboard
CHAPTER 6: Troubleshooting
Connecting to a Web site takes too long
Many factors can affect Internet performance:
• The condition of the telephone lines in your residence
or at your local telephone service
• The condition of the Internet computers to which you
connect and the number of users accessing those
computers
• The complexity of graphics and multimedia on Web
pages
• Having multiple Web browsers open, performing
multiple downloads, and having multiple programs
open on your computer
People are sending you e-mail messages, but you have not received any mail
• Click the receive button in your e-mail program.
• Make sure that your account with your Internet service
provider (ISP) is set up correctly. Contact your ISP for
technical support.
The keyboard does not work
• Make sure that the keyboard cable is plugged in
correctly. For more information, see the poster that
came with your computer.
• Remove all extension cables and switch boxes.
• Clean the keyboard by using an aerosol can of air with
a narrow, straw-like extension to remove dust and lint
trapped under the keys.
• Try a keyboard that you know works to make sure that
the keyboard port works.
• Reinstall the keyboard device driver.
84
A keyboard character keeps repeating or you see a “keyboard stuck” or “key failure” error message
• Make sure that nothing is resting on the keyboard.
• Make sure that a key is not stuck. Press each key to
loosen a key that might be stuck, then restart your
computer.
Liquid spilled in the keyboard
• If you spilled liquid in the keyboard, turn off your
Media Center
To view Media Center troubleshooting information that is not
covered in this section, go to the Gateway support Web Site
at www.gateway.com
Help
For more information about Windows Media Center, click Start, then click
Help and Support. Type Windows Media Center in the Search Help box,
then press E
The Media Center video display looks bad on your TV
Many factors, such as the display type, quality of the video
source, type of connection used, quality of video cables,
display device screen resolution, size of TV, age of the TV, or
the type of TV (interlaced or progressive scan), can affect the
video quality significantly:
• Display type—The Media Center is best viewed on
• Quality of video source—The quality of the video
• Type of connection used—You can connect the Media
www.gateway.com
computer and unplug the keyboard. Clean the keyboard
and turn it upside down to drain it. Let the keyboard
dry before using it again. If the keyboard does not work
after it dries, you may need to replace it.
.
NTER.
display devices that were offered with the Media Center
computer when you purchased it from Gateway. Other
types of display devices, including retail TVs, may
provide lower quality video. If you did not order a
display device when you purchased your Media Center
computer, a progressive scan display device with a VGA
input is the best choice.
signal coming into the Media Center computer has an
affect on the video quality. The video displayed from the
Media Center is only as good as the source video signal.
Cable, digital cable, and satellite usually provide better
quality than an antenna.
Center computer video output to a TV. However, the
connection type has an affect on the video quality. The
Media Center has two video outputs:
• VGA—If your TV includes a VGA port, connect the
VGA cable from the Media Center computer’s VGA
(monitor) port to the TV’s VGA In port for the best
quality. Many TVs do not have a VGA port.
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CHAPTER 6: Troubleshooting
• S-Video—If your TV does not have a VGA port, but
includes an S-Video port, connect the S-Video cable
from the Media Center computer’s S-Video Out port
to the TV’s S-Video In port. S-Video display quality
is usually good for TV images. The display quality for
the Media Center computer functions, however, is
not as good as VGA output. S-Video display output
is not optimized for computer video display.
• Quality of video cables—Poor quality or the incorrect
type of video cables can cause problems and affect the
video quality. Gateway recommends using high-quality
video cables that can be purchased from the Gateway
Accessory Store.
Note: Cable connections must be made correctly for
optimal video quality. A poor cable connection can
lower video quality.
• Screen resolution—By default, if your display device
was purchased with the Media Center computer, the
computer uses a screen resolution of 1024 × 768 for
computer monitors and 800 × 600 for the Gateway
42-inch Plasma TV. Many TVs cannot display this high
of a resolution and may shift, scramble, or scroll the
picture. For a better picture on a TV display, you may
need to lower the Media Center screen resolution to
800 × 600 or 640 × 480. For more information about
changing the screen resolution, see the “Customizing”
chapter in the online User Guide.
• Size of display device—Small computer monitors for
standard computer applications are generally not
optimized for motion video playback. Although they
offer excellent resolutions and refresh rates, they are
designed to make static white backgrounds with black
text look readable. Some small display devices do not
make colorful motion video look its best. Generally,
video will look better on a larger display device.
• Age of the TV—Newer TVs usually have more
advanced features, produce a better quality picture,
and support higher screen resolutions. The Media
Center video display will likely be better on a newer
model TV.
86
www.gateway.com
• Type of TV (interlaced or progressive scan)
Many TVs use interlaced video. Interlaced video
displays a video frame with two passes of alternating
scan lines. The TV screen first displays the video
image odd lines one at a time, sequentially from top
to bottom, then it fills in the other half of the video
image with the even lines. Because most TVs use this
interlaced method to display the picture on the
screen, a standard interlaced analog TV will most
likely flicker when displaying thin lines and small text.
An interlaced video display device will produce a
lower quality display, especially when viewing and
using the Media Center computer functions.
Progressive scan video displays a video frame with
one pass of sequential scan lines. A progressive scan
TV displays the entire picture, drawn sequentially
from top to bottom, without the odd/even
interlacing. This results in a fuller, sharper picture and
better display quality for viewing and using the
Media Center computer functions. The progressive
scan picture is also brighter and easier on your eyes.
You need to configure your Media Center computer to
output to a TV
• Your Media Center computer detects whether you are
using a VGA or an S-Video display device and
automatically changes the display settings for the type
of display device you are using. For more information,
see the Gateway support Web site at:
www.gateway.com
.
You want to change display settings to get better TV or DVD image quality
• Adjust the display device brightness, contrast, hue, and
saturation. For more information, see the Gateway
support Web site at:
www.gateway.com
You want to know whether you can burn programs that
were recorded with your Media Center computer to a DVD
.
• Yes, you can. The Media Center saves recorded
programs in the DVR-MS format. You can burn a DVR-MS
file to a DVD with DVD recording (burning) software and
with the Media Center itself.
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Memory
CHAPTER 6: Troubleshooting
You want to know whether you can play recorded programs on other computers
• Yes, you can. A DVR-MS file recorded to DVD can be
replayed on another Media Center computer or on a
non-Media Center computer that has a DVD player and
DVD decoder software (such as WinDVD). The
non-Media Center computer must also have at lease
Windows XP with Service Pack (SP) 1 or 2, Windows
Media Player 9 or later, and the Windows patch
Q810243 Update.
You want to know whether you can play recorded programs on your home DVD player
• Yes, you can. DVDs recorded with the Media Center can
be played on a home DVD player.
You get a “Download Error” message when the Media Center tries to update the Program Guide:
• You must be connected to the Internet to update the
Program Guide. Make sure that your Internet account
is set up and connected to the Media Center computer.
Help
For more information about troubleshooting memory errors, click Start,
then click Help and Support. Type memory error in the Search Help box,
then press E
You see a “Memory error” message
NTER.
• Use a third-party diagnostic program to help determine
if a memory module is failing.
You see a “Not enough memory” error message
• Close all programs, then restart your computer.
Memory card reader
Drive letters for the memory card slots do not appear in the My Computer window
• Reboot your computer.
88
www.gateway.com
Modem (cable or DSL)
• See the documentation that came with your modem for
additional troubleshooting information.
Modem (dial-up)
See also “Internet” on page 83.
Your modem does not dial or does not connect
• Make sure that the modem cable is plugged into the
modem jack and not the Ethernet network jack. See
your hardware reference or setup poster to make sure
that the connections have been made correctly.
• Make sure that your computer is connected to the
telephone line and the telephone line has a dial tone.
• Make sure that the modem cable is less than 6 feet
(1.8 meters) long.
• Remove any line splitters or surge protectors from your
telephone line, then check for a dial tone by plugging
a working telephone into the telephone wall jack.
• If you have additional telephone services such as call
waiting, call messaging, or voice mail, make sure that
all messages are cleared and call waiting is disabled
before using the modem. Contact your telephone
service to get the correct code to temporarily disable
the service. Also make sure that the modem dialing
properties are set correctly.
To check the dialing properties:
1 Click Start, then click Control Panel. The Control
Panel window opens.
2 Click Hardware and Sound, then click Phone and
Modem Options. The Phone and Modem Options
dialog box opens.
3 If this is the first time you have accessed this
category, the Location Information dialog box
opens. Enter the information for your area, then
click OK.
4 Click the Dialing Rules tab, click the location from
which you are dialing, then click Edit.
5 Make sure that all settings are correct.
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CHAPTER 6: Troubleshooting
Help
For more information about dialing properties, click Start, then
click Help and Support. Type dialing in the Search Help box, then
NTER.
press E
• Disconnect any answering machine, fax machine, or
printer that is on the same line as the modem. Do not
connect these devices to the same telephone line as the
modem.
• Make sure that you are not using a digital, rollover, or
PBX line. These lines do not work with your modem.
• Check for line noise (scratchy, crackling, or popping
sounds). Line noise is a common problem that can cause
the modem to connect at a slower rate, abort
downloads, or even disconnect. The faster the modem,
the less line noise it can tolerate and still work correctly.
Listen to the line using your telephone. Dial a single
number (such as 1). When the dial tone stops, listen for
line noise. Wiggle the modem cable to see if that makes
a difference. Make sure that the connectors are free
from corrosion and all screws in the wall or telephone
wall jack are secure.
You can also call your telephone service and have the
telephone line checked for noise or low line levels.
• Try another telephone line (either a different telephone
number in your house or a telephone line at a different
location). If you can connect on this line, call your
telephone service.
• Try connecting with the modem at a lower connection
speed. If reducing the connect speed lets you connect,
call your telephone service. The telephone line may be
too noisy.
90
You cannot connect to the Internet
• The ISP may be having technical difficulties. Contact
your ISP for technical support.
• See if the modem works with a different
communications program. The problem may be with
just one program.
• Review the troubleshooting information under
“Internet” on page 83.
Your 56K modem does not connect at 56K
Current FCC regulations restrict actual data transfer rates over
public telephone lines to 53K. Other factors, such as line noise,
telephone service provider equipment, or ISP limitations, may
lower the speed even further.
www.gateway.com
If your computer has a v.90 modem, the speed at which you
can upload (send) data is limited to 33.6K. If your computer
has a v.92 modem, the speed at which you can upload data
is limited to 48K. Your ISP may not support 48K uploads.
Your fax communications program only sends and receives
faxes at 14,400 bps when you have a 56K modem
• Current fax technology only supports a maximum send
and receive rate of 14,400 bps.
The modem is not recognized by your computer
• Make sure that the line connected to the modem is
working and plugged into the appropriate port on your
computer. See your hardware reference or setup poster
to make sure that the connections have been made
correctly.
• If the modem shares the telephone line with another
device, make sure that the telephone line is not in use
(for example, someone is on the telephone, or another
modem is in use).
• Use the modem cable that came with your computer.
Some telephone cables do not meet cable standards and
may cause problems with the connection.
• Shut down and restart your computer.
• Run Windows modem diagnostics.
To run modem diagnostics:
1 Close all open programs.
2 Click Start, then click Control Panel. The Control
Panel window opens.
3 Click Hardware and Sound, then click Phone and
Modem Options. The Phone and Modem Options
dialog box opens.
4 Click the Modems tab, click your modem, then click
Properties. The Modem Properties dialog box
opens.
5 Click the Diagnostic tab, then click Query Modem.
If information about the modem appears, the
modem passed diagnostics. If no modem
information is available, a white screen appears with
no data, or if you get an error such as port already
open or the modem has failed to respond, the
modem did not pass diagnostics.
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CHAPTER 6: Troubleshooting
Help
For more information about modem troubleshooting, click Start,
then click Help and Support. Type modem troubleshooti ng in the
Search Help box, then press E
The modem is noisy when it dials and connects
When your modem tries to connect to another modem, it
begins handshaking. Handshaking is a digital “getting
acquainted” conversation between the two modems that
establishes connection speeds and communication protocols.
You may hear unusual handshaking sounds when the modems
first connect. If the handshaking sounds are too loud, you can
turn down the modem volume.
To turn down the modem volume:
NTER.
1 Click Start, then click Control Panel. The Control
Panel window opens.
2 Click Hardware and Sound, then click Phone and
Modem Options. The Phone and Modem Options
dialog box opens.
3 Click the Modems tab, click the modem you want
to adjust, then click Properties.
4 Click the Modem tab, then adjust the Speaker
volume control.
5 Click OK twice to close the Phone and Modem
Options dialog box.
Monitor
92
The screen resolution is not correct
• Change the screen resolution from the Display Settings
dialog box. For more information, see the “Customizing”
chapter in the online User Guide.
The computer is running but there is no picture
• Make sure that the monitor is plugged in and turned on.
If the monitor is turned on, the power LED should be lit.
• Adjust the brightness and contrast controls to the
center position.
• Make sure that the monitor cable is connected to the
video port on the back of your computer.
• Check the cable for bent or damaged pins.
www.gateway.com
• Reinstall the device driver.
• Connect a monitor that you know works to your
computer.
The color is not uniform
• Make sure that the monitor warms up for at least
30 minutes before making a final judgment about color
uniformity.
• Make sure that:
• Non-shielded speakers are not placed too close to
the monitor.
• The monitor is not positioned too close to another
monitor, electric fan, fluorescent light, metal shelf,
or laser printer.
• You demagnetize the screen using the monitor’s
degauss feature. For more information on degauss,
see your monitor’s documentation.
Why is there a horizontal line or wire visible across the monitor screen?
Your monitor may use a thin damper wire, located
approximately 1/3 of the way down from the upper screen
edge and 1/3 of the way up from the lower screen edge, to
stabilize the internal aperture grille. These wires are most
obvious when the monitor displays a white background. The
aperture grille allows more light to pass through the screen
for brighter colors and greater luminescence. The damper
wire is a critical part of the overall monitor design and does
not negatively affect the monitor's function.
The text on the display is dim or difficult to read
• Adjust the brightness and contrast controls.
• Use the monitor degauss feature (see your monitor
documentation) or turn off your computer and monitor,
leave them off for at least a half hour, then restart your
computer.
• Change the display settings. For more information, see
the “Customizing” chapter in the online User Guide.
• Move the monitor away from sources of electrical
interference, such as televisions, unshielded speakers,
microwaves, fluorescent lights, and metal beams or
shelves.
For more information about display types, see your monitor
and video card documentation.
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Mouse
CHAPTER 6: Troubleshooting
Help
For more information about changing the screen resolution, click Start,
then click Help and Support. Type screen resolution in the Search Help
box, then press E
The mouse does not work
NTER.
• Make sure that the mouse cable is plugged in correctly.
• Shut down and restart your computer.
• Remove all extension cables and switch boxes.
• Try a mouse you know is working to make sure that the
mouse port works.
The mouse works erratically
• If the mouse pointer begins moving erratically across
the computer display or becomes difficult to control
precisely, cleaning the mouse will likely improve its
accuracy.
• Clean the mouse by wiping the bottom with a clean,
damp cloth. Make sure that the optical sensor is clean
and free of debris.
Networks
You cannot connect to your company network
Every network is unique. Contact your company computer
department or network administrator for help. For more
information about setting up a network in your home, see the
“Networking Your Computer” chapter in the online User
Guide.
click Help and Support. Type network troubleshooting in the Search
Help box, then press E
Passwords
Your computer does not accept your password
94
Help
For more information about network troubleshooting, click Start, then
NTER.
• Make sure that CAPS LOCK is turned off, then retype the
password.
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