Gateway G200, G800, G400, G100 User Manual

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Gateway Series

G100 / G200 / G400 / G800

Administrator Manual

601-00020

Rev. B

Digium, Inc.

445 Jan Davis Drive

Huntsville, AL 35806

United States

Main Number: +1 (256)-428-6000

Tech Support: +1 (256)-428-6161

U.S. Toll Free: +1 (877)-344-4861

Sales: +1 (256)-428-6262

www.digium.com

www.asterisk.org

www.asterisknow.org

© Digium, Inc. 2013 All rights reserved.

No part of this publication may be copied, distributed, transmitted, transcribed, stored in a retrieval system, or translated into any human or computer language without the prior written permission of Digium, Inc.

Digium, Inc. has made every effort to ensure that the instructions contained in this document are adequate and error free. The manufacturer will, if necessary, explain issues which may not be covered by this documentation. The manufacturer’s liability for any errors in the documents is limited to the correction of errors and the aforementioned advisory services.

This document has been prepared for use by professional and properly trained personnel, and the customer assumes full responsibility when using it.

Adobe and Acrobat are registered trademarks, and Acrobat Reader is a trademark of Adobe Systems Incorporated.

Asterisk, Digium, Switchvox, and AsteriskNOW are registered trademarks and Asterisk Business Edition, AsteriskGUI, and Asterisk Appliance are trademarks of Digium, Inc.

Any other trademarks mentioned in the document are the property of their respective owners.

Digium, Inc.

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Compliance Information

Compliance information for this product is available at http://www.digium.com/compliance.

Digium, Inc.

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Introduction to Gateway Series Documentation

This manual contains product information for the Gateway Series appliances. Be sure to refer to any supplementary documents or release notes that were shipped with your equipment. The manual is organized in the following manner:

Chapter/

Title

Description

Appendix

 

 

 

 

 

1

Overview

Identifies the features of your unit.

 

 

 

2

Unit Installation

Provides instructions for installing the unit.

 

 

 

3

Configuration

Provides instructions on how to configure the unit.

 

 

 

4

Troubleshooting

Explains resolutions to common problems and

 

 

frequently asked questions pertaining to unit

 

 

installation and usage.

 

 

 

A

Pin Assignments

Describes the states supported by the unit.

 

 

 

B

Specifications

Details unit specifications.

 

 

 

C

Glossary and

Defines terms related to this product.

 

Acronyms

 

 

 

 

Digium, Inc.

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Symbol Definitions

Caution statements indicate a condition where damage to the unit or its configuration could occur if operational procedures are not followed. To reduce the risk of damage or injury, follow all steps or procedures as instructed.

The ESD symbol indicates electrostatic sensitive devices. Observe precautions for handling devices. Wear a properly grounded electrostatic discharge (ESD) wrist strap while handling the device.

The Electrical Hazard Symbol indicates a possibility of electrical shock when operating this unit in certain situations. To reduce the risk of damage or injury, follow all steps or procedures as instructed.

Digium, Inc.

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Important Safety Instructions

Servicing.

Do not attempt to service this unit. There are no user-serviceable parts inside. Refer servicing to qualified service personnel.

Batteries.

The batteries in the unit are not user-serviceable. Refer servicing to qualified service personnel.

CAUTION - Risk of explosion if battery is replaced by an incorrect type. Batteries should be disposed of according to the local laws and regulations of your region.

ATTENTION - II y a danger d’explosion s’il y a remplacement incorrect de la batterie. Remplacer uniquement avec une batterie du même type ou d’un type equivalent recommandé par le constructeur.Mettre au rebut les batteries usages conformément aux instructions du fabricant.

Water and Moisture.

Do not spill liquids on this unit. Do not operate this equipment in a wet environment.

Heat.

Do not operate or store this product near heat sources such as radiators, air ducts, areas subject to direct, intense sunlight, or other products that produce heat.

Caution.

To reduce the risk of fire, use only No. 26 AWG or larger telecommunication wiring for network connections.

Static Electricity.

To reduce the risk of damaging the unit or your equipment, do not attempt to open the enclosure or gain access to areas where you are not instructed to do so. Refer servicing to qualified service personnel.

Save these instructions for future reference.

Digium, Inc.

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TABLE OF CONTENTS

Chapter 1

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

Echo-Cancellation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15

Chapter 2

Unit Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16

Unpacking the Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17 Shipment Inspection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18 Front Panel Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19 Unit Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23 Hardware Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24 Connecting to the Gateway Series . . . . . . . . . . . . . . . . . . . . . . . . .33

Chapter 3

Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45

Settings and Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49

Logging and Reporting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65

Status and Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66

Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72

Chapter 4

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77

Frequently Asked Questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .80

Free Installation Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .84

Digium, Inc.

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Table Of Contents

Appendix A

Pin Assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .85

Appendix B

Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .87

Appendix C

Glossary and Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .89

Digium, Inc.

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List of Figures

Figure 1: TDM PBX to VoIP Scenario . . . . . . . . . . . . . . . . . . .13 Figure 2: VoIP PBX to TDM Scenario . . . . . . . . . . . . . . . . . . .13 Figure 3: TDM PBX to TDM and VoIP Scenario . . . . . . . . . . .14 Figure 4: G100 Single Port Appliance . . . . . . . . . . . . . . . . . . .19 Figure 5: G200 Dual Port Appliance . . . . . . . . . . . . . . . . . . . .20 Figure 6: G800 Octal Port Appliance . . . . . . . . . . . . . . . . . . . .21 Figure 7: Side-by-side Rack Mounting . . . . . . . . . . . . . . . . . . .29 Figure 8: Acceptable Wall Mount Orientation . . . . . . . . . . . . .30 Figure 9: IP Configuration Menu for G100 / G200 . . . . . . . . . .36 Figure 10: IP Configuration Menu for G400 / G800 . . . . . . . . . .40 Figure 11: Login Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46 Figure 12: Main Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48

Digium, Inc.

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List of Tables

Table 1: Gateway Series Models. . . . . . . . . . . . . . . . . . . . . . 23 Table A-1: Gigabit Ethernet Port Pinouts . . . . . . . . . . . . . . . . . .85 Table A-2: RJ45 T1/E1 Port Connector. . . . . . . . . . . . . . . . . . . .86

Digium, Inc.

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Chapter 1

Overview

Digium's Gateway Series is a converged media gateway product line designed to interface between TDM (T1/E1) and IP networks (SIP). The Gateway Series connects legacy telephone systems to IP networks and seamlessly integrates VoIP PBXs with the PSTN. Powered by innovative hardware and software solutions, Digium’s Gateway Series are managed by a simple, intuitive web-based interface.

Digium, Inc.

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Chapter 1: Overview

Supported Voice Modes:

PRI CPE and PRI NET (T1 / E1)

National ISDN 1 / NI1

National ISDN 2 / NI2

EuroISDN

4ESS (AT&T)

5ESS (Lucent)

DMS100

Q.SIG

E&M (T1 only)

Wink

Feature Group B

Feature Group D

FXO and FXS (T1 only)

Ground Start

Loop Start

Loop Start with Disconnect Detect (Kewlstart)

SIP

Example scenarios utilizing the Gateway Series are illustrated in Figure 1, Figure 2, and Figure 3.

Digium, Inc.

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Chapter 1: Overview

Figure 1: TDM PBX to VoIP Scenario

Figure 2: VoIP PBX to TDM Scenario

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Chapter 1: Overview

Figure 3: TDM PBX to TDM and VoIP Scenario

Digium, Inc.

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Chapter 1: Overview

Echo-Cancellation

Administrators connecting their Gateway Series appliances to the PSTN or other devices are likely to be placing calls that will result, at some point, in an unbalanced 4-wire/2-wire hybrid. The result of this hybrid is the reflection of a near-end echo to the calling party. Elimination of this echo is the responsibility of echo cancellation.

The Gateway Series appliance utilizes hardware-based voice processors for echo cancellation and codec transcoding. Its hardware echo canceller is designed to handle up to 128ms of echo cancellation across all channels and provides a G.168 compliant echo cancellation solution.

If not explicitly disabled in the Gateway Series web GUI, the hardwarebased echo canceller will automatically operate and cancel all network echo within its tail range (1024 taps).

Digium, Inc.

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Chapter 2

Unit Installation

This chapter provides the following information:

Unpacking the Unit on page 17

Shipment Inspection on page 18

Front Panel Identification on page 19

Unit Identification on page 23

Hardware Installation on page 24

Note: The Gateway Series appliance installation instructions are written so that they will apply to any model in the series. Examples and model specific information are included as needed.

Digium, Inc.

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Chapter 2: Unit Installation

Unpacking the Unit

When you unpack your unit, carefully inspect it for any damage that may have occurred in shipment. If damage is suspected, file a claim with the carrier and contact the reseller from which the unit was purchased. If the unit was purchased directly from Digium, contact Digium Technical Support at +1 (256)-428-6161. Keep the original shipping container to use for future shipment or proof of damage during shipment.

Note: Only qualified service personnel should install the unit. Users should not attempt to perform this function themselves. The installer must ensure that the equipment is reliably earth grounded in accordance with the National Electrical Code.

Digium, Inc.

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Chapter 2: Unit Installation

Shipment Inspection

The following items are included in shipment of a Gateway Series appliance:

Gateway Series appliance

Power cord with attached T1/E1 loopback plug

Mounting brackets (2 each)

Bracket mounting screws, #8-32 black truss head, Phillips, 3/16” length (6 each)

Side-by-side mounting screws, #6-32 pan head, Phillips, 3/16” length (3 each)

Side-by-side mounting shoulder washers (3 each)

Rubber feet (4 each)

Ground nut

Double-crimp ground ring terminal

Quickstart Guide

Note: After inspecting the shipment, Digium requires that the appliance be registered for support eligibility. Unregistered appliances are not eligible for Digium support. Please refer to Free Installation Support on page 84 for additional information on how to obtain assistance from Digium Technical Support.

Digium, Inc.

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Chapter 2: Unit Installation

Front Panel Identification

This section describes the components on the front panel of the Gateway Series models.

USB

Recovery

T1/E1

Gigabit Status

Ethernet

Device

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Status

Ethernet

T1/E1

 

Status

Port

Figure 4: G100 Single Port Appliance

Digium, Inc.

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Chapter 2: Unit Installation

USB

Recovery

T1/E1

Gigabit Status

Ethernet

Device

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Status

Ethernet

T1/E1

 

Status

Port

Figure 5: G200 Dual Port Appliance

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Chapter 2: Unit Installation

 

 

 

USB

T1/E1

 

 

 

Recovery

Reset

Gigabit

Status

Ethernet

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Device

 

 

 

 

 

Status

Ethernet

T1/E1

 

Status

Port

 

 

 

Figure 6: G800 Octal Port Appliance

Device Status - This LED corresponds to the status of the Gateway Series appliance. See Frequently Asked Questions on page 80 for more information.

Gigabit Ethernet - The 10/100/1000BaseT Ethernet port(s) provides the ability to connect to an internal or external network using an RJ45 interface and supports Auto-MDIX. It is used to pass Ethernet pack­ etized voice and web management data between the Gateway Series and the network. See Gigabit Ethernet Port Pinouts on page 85 for more information.

Second Gigabit Ethernet (G400/G800 only) - The second 10/100/ 1000BaseT Ethernet port(s) provides the ability to connect to an inter­ nal or external network using an RJ45 interface and supports AutoMDIX. It is used to pass Ethernet packetized voice and web manage­ ment data between the Gateway Series and the network. See Gigabit Ethernet Port Pinouts on page 85 for more information.

Digium, Inc.

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Chapter 2: Unit Installation

Ethernet Status - These LEDs correspond to the status of the Ethernet connection. See Frequently Asked Questions on page 80 for more information.

USB Recovery - This port can be used to perform a firmware recovery and configuration reset. See Firmware Recovery and Configuration Reset on page 78 for more information.

Warning! The USB Recovery port provides a limited amount of current which is sufficient only to power a USB flash drive. Do not connect any other type of device to this port. The USB flash drive should be fully USB 2.0 compliant.

T1/E1 Port(s) - These ports are used for connecting T1 or E1 cables. See RJ45 T1/E1 Port Connector on page 86 for more information.

T1/E1 Status - These LEDs correspond to the status of the T1/E1 ports. See Frequently Asked Questions on page 80 for more infor­ mation.

Reset Switch (G400/G800 only) - This recessed switch is used to restart the Gateway Series appliance or reset its GUI password. See

Frequently Asked Questions on page 80 for more information.

Digium, Inc.

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Chapter 2: Unit Installation

Unit Identification

The defining characteristic of the Gateway Series models are the number of T1/E1 and Ethernet ports supported. See Table 1 for a list of the various models.

Table 1: Gateway Series Models

 

 

 

 

Model

Type

T1/E1 Ports

Ethernet Ports

 

 

 

 

 

 

 

 

G100

T1/E1

1

1

 

 

 

 

G200

T1/E1

2

1

 

 

 

 

G400

T1/E1

4

2

 

 

 

 

G800

T1/E1

8

2

 

 

 

 

Digium, Inc.

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Chapter 2: Unit Installation

Hardware Installation

This section describes how to properly install the hardware for a Gateway Series appliance.

Caution

Only qualified service personnel should continue with hardware installation and configuration of the Gateway Series appliance. Users should not attempt to perform these functions themselves.

Caution

This equipment is intended for use in Restricted Access Areas only where equipotential bonding has been applied.

Grounding

The Gateway Series appliance must be properly earth grounded for safety reasons. If the unit is not properly earth grounded, the unit and/or other equipment connected to the unit could be damaged. If a Gateway Series appliance is damaged while it is improperly grounded, the warranty on the Gateway Series appliance is void.

A ground lug is located on the opposite side from the front panel of a Gateway Series appliance. Attach an appropriate length and gauge of wire to the double-crimp ground ring terminal. The wire length should be as short as possible, and gauge should be 18 AWG or greater. Stranded or solid wire is acceptable. Wire is not provided with the Gateway Series

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Chapter 2: Unit Installation

appliance. Double crimp the ground ring terminal to the wire. Next, slide the ground ring terminal over the ground lug. Then fasten the ground ring terminal to the ground lug using the ground nut. The ground nut must be turned clockwise to tighten it onto the ground lug. The opposite end of the wire that is connected to the ground ring terminal should be securily fastened to an unpainted metalic section of a properly earth grounded equipment rack. A connector for the opposite end of the wire is not provided with the Gateway Series appliance.

Note: Taking into consideration the requirements of all equipment connected to or sharing the rack, the equipment rack should be properly earth grounded. Refer to the manufacturer of the rack for instructions on how to properly earth ground the rack.

Important

Use only a grounded electrical outlet when connecting the Gateway Series appliance to a power source. If you do not know whether the outlet is grounded, consult with a qualified electrician.

Digium, Inc.

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Chapter 2: Unit Installation

Mounting

The included hardware allows the Gateway Series appliance to be wall mounted, rack mounted side-by-side with another Gateway Series appliance, or placed flat on a level surface. If a single Gateway Series appliance is to be rack mounted, the optional long mounting bracket (not supplied, part number 3244-00042) must be used. The optional long mounting bracket can be ordered by contacting a Digium reseller or Digium directly.

Important

Reliable earth grounding of rack-mount equipment should be maintained. Particular attention should be given to provide connection other than direct connections to the branch circuit (e.g., use of power strips).

Important

Mounting of the Gateway Series appliance in a rack should be such that no hazardous condition is achieved due to uneven mechanical loading. Do not place heavy objects on top of the unit, or pull down on the mounted unit. Consider the mechanical loading of external cables. The weight of the cables can pull on the unit and create uneven loading. Secure heavy cables with external cable trays.

Important

If rack mounting, install the Gateway Series appliance in a rack so that the amount of airflow required for safe operation is not compromised.

Digium, Inc.

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Chapter 2: Unit Installation

Important

If the Gateway Series appliance is installed in a system that is in turn installed in a closed or multi-unit rack assembly, the operating ambient temperature of the rack environment may be significantly greater than the room ambient. While the maximum safe operating temperature is 50°C, consideration should be given to installing the unit in an environment compatible with the maximum recommended ambient temperature of 45°C for long term reliability and maximum performance.

Single Unit Rack Mount:

In order to rack mount the Gateway Series appliance by itself, place one of the short mounting brackets on the front of one side of the Gateway Series appliance. Line up the holes from the mounting bracket to the threaded holes on the front side of the Gateway Series appliance. Two #8 black truss head screws should be inserted and turned clockwise to fasten the mounting bracket. Do not over-tighten. Repeat these steps when installing the optional long mounting bracket (not supplied, part number 3244-00042) on the other side of the Gateway Series appliance. Then use another 2 #8 black truss head screws on each mounting bracket to secure the Gateway Series appliance to a rack.

Digium, Inc.

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Chapter 2: Unit Installation

Side-by-side Rack Mount:

In order to rack mount the Gateway Series appliance side-by-side with another Gateway Series appliance, place one of the short mounting brackets on the front of the left side of the first Gateway Series appliance. Line up the holes from the mounting bracket to the threaded holes on the front of the left side of the first Gateway Series appliance. Two #8 black truss head screws should be inserted and turned clockwise to fasten the mounting bracket. Repeat these steps when installing a short mounting bracket on the front of the right side of the second Gateway Series appliance.

Each of the three #6 pan head screws should be inserted into a shoulder washer as shown in Figure 7 on page 29. Make sure the narrow side of the shoulder washer is away from the head of the screw. The three screws should then be inserted and turned clockwise to fasten to the side-by-side holes on the right side of the first Gateway Series appliance. Do not overtighten the screws or the shoulder washers could be damaged. Connect the first and second Gateway Series appliances together by putting the heads of three screws & shoulder washers into the three keyed insets. Then push down on the second Gateway Series appliance as shown in Figure 7. Make sure the units are flat against each other before pushing the second unit down. Otherwise the shoulder washers may be damaged. Use two truss head screws (not supplied) on each mounting bracket to secure both Gateway Series appliances to a rack.

Digium, Inc.

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Chapter 2: Unit Installation

Figure 7: Side-by-side Rack Mounting

Wall Mount:

In order to wall mount the Gateway Series appliance, the short mounting brackets should be flipped and rotated, and fastened on the middle of the right and left sides of the Gateway Series appliance as shown in Figure 8 on page 30. The unit should be mounted at or below eye level to properly view the LEDs. In addition, the Gateway Series appliance should be properly oriented as shown in Figure 8. Orientations other than what is shown in Figure 8 are not acceptable.

Digium, Inc.

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Chapter 2: Unit Installation

If the Gateway Series appliance is placed in the “right side down” orientation, the 2 remaining #8 black truss head mounting screws should be fully inserted into the screw holes near the front of the right side of the Gateway Series appliance. In addition, the three #6 pan head screws should be fully inserted into the side-by-side holes on the right side of the first Gateway Series appliance.

Note: The Gateway Series appliance must be properly grounded for safety reasons. If the unit is not properly grounded, damage could arise to the unit and/or other equipment connected to the unit.

Right side down

Front side

Back side

Left side

Right side

Figure 8: Acceptable Wall Mount Orientation

Digium, Inc.

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