This guide includes information and maintenance instructions
that are specific to your model of Gateway computer. Some
illustrations in this guide may look different than your
computer because hardware options and port locations may
vary. For all other computer information, see your online User Guide.
For more information
For more information about your computer, visit Gateway’s
Support page at www.gateway.com
on your computer’s label. The Support page also has links to
additional Gateway documentation and detailed specifications.
or the Web address shown
Accessing the online User Guide
In addition to this guide, your User Guide has been included on
your hard drive. Your User Guide is an in-depth, easy-to-read
manual that includes information on the following topics:
•Help and technical support
•Using and customizing Windows and other software
•Controlling audio and video settings
•Using the Internet
•Protecting your files
•Playing and recording media
•Networking
To access your User Guide:
•Click (Start), All Programs, then click Gateway
Documentation.
2
www.gateway.com
Gateway contact information
The label on the top of your computer contains information
that identifies your computer model and serial number.
Gateway Customer Care will need this information if you call
for assistance.
Serial number
Microsoft Certificate of
Authenticity
The Microsoft Certificate of Authenticity label found on the
back or side of your computer includes the product key code
for your operating system. If you ever reinstall Windows from
the installation DVD, you will need to enter these numbers to
activate Windows.
Technical Support
telephone number
3
CHAPTER 1: About This Reference
4
CHAPTER2
Checking Out Your Computer
• Front
• Back
5
Front
CHAPTER 2: Checking Out Your Computer
Memory card reader
DVD/CD drive
IEEE 1394/
FireWire™ port
Diskette or removable
hard drive (optional)
Headphone jack
Microphone jack
Power button/
power indicator
USB ports
DVD/CD drive
(optional)
Video jack (optional)
Audio left jack
(optional)
Audio right jack
(optional)
6
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ComponentIconDescription
Memory card
reader
Optical disc driveUse this drive to listen to audio CDs, install
IEEE 1394 portPlug IEEE 1394 (also known as Firewire®)
Diskette or
removable hard
drive (optional)
Headphone jackPlug powered, analog front speakers, an
Microphone jackPlug a microphone into this jack. This jack is
Power
button/power
indicator
Insert a memory card from a digital camera,
MP3 player, PDA, cellular telephone, or other
device into the memory card reader.
games and programs, watch DVDs, and store
large files onto recordable discs (depending on
drive type). This drive may be a CD, recordable
CD, DVD, recordable DVD, Blu-ray, or HD DVD
drive. For more information about your drive,
see “Identifying optical drive types” on
page 25.
devices (such as a digital camcorder) into these
6-pin IEEE 1394 ports.
Use this drive to read from and write to 3.5"
diskettes, or use this bay to connect a
removable hard drive.
external amplifier, or headphones into this
jack. This jack is color-coded green.
color-coded pink.
Press this button to turn the power on or off.
You can also configure the power button to
operate in Standby/Resume mode or
Hibernate mode. The power indicator lights
when the computer is turned on.
USB portsPlug USB (Universal Serial Bus) devices (such as
Video, Audio left,
and Audio right
jacks (optional)
a USB external drive, printer, scanner, camera,
keyboard, or mouse) into these ports.
Connect your video camera to these jacks.
7
Back
Important
Your computer’s hardware options and port locations may vary from this
illustration.
Voltage switch
Power connector
CHAPTER 2: Checking Out Your Computer
Case cover thumbscrew
PS/2 keyboard port
USB ports
S/PDIF jack
(optional)
Mic jack
Headphone/front
speaker jack
Wireless network antenna (optional)
Wireless network antenna connectors
PS/2 mouse port
Monitor (VGA) port
IEEE 1394 port
Ethernet (network) jack
Center/subwoofer jack
Surround L/R speaker jack
Audio in/side speaker jack
Case cover thumbscrew
Video card (optional)
Audio card (optional)
TV tuner card (optional)
ComponentIconDescription
Voltage switchThe switch is preset at the factory. Make
Power connectorPlug the power cord into this connector.
sure that this is set to th e correct voltage for
your area.
PS/2 keyboard portPlug a PS/2 keyboard into this port.
8
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ComponentIconDescription
USB portsPlug USB (Universal Serial Bus) devices
S/PDIF output jack
(optional)
Microphone jack
(pink plug)
Headphone/analog
speakers jack (green
plug)
-ORFront speakers jack
Wireless network
antenna (optional)
and connectors
Case cover
thumbscrew
PS/2 mouse portPlug a PS/2 mouse into this port.
(such as a USB printer, scanner, camera,
keyboard, or mouse) into these ports. For
more information, see “Installing a printer,
scanner, or other device” on page 32.
Plug an optical cable from an amplifier or
entertainment system into this jack for
digital sound.
Plug a microphone into this jack.
This jack is user configurable for one of the
following:
Headphone: Plug headphones or amplified
speakers into this jack (Default).
Stereo out: Plug your front left and right
speakers into this jack.
For more information, see “Configuring the
audio jacks” on page 32.
Connect this antenna to your wireless
network antenna card (optional).
Remove this screw before opening the case.
Monitor (VGA) portPlug a VGA (blue connector) monitor cable
IEEE 1394 portPlug IEEE 1394 (also known as Firewire™)
Ethernet (network)
jack
Center/subwoofer
jack (orange plug)
(optional)
into this port.
devices (such as a digital camcorder) into
this 6-pin IEEE 1394 port. For more
information, see “Installing a printer,
scanner, or other device” on page 32.
Plug an Ethernet network cable or a device
(such as a DSL or cable modem for a
broadband Internet connection) into this
jack. For more information, see “Learning
about the Internet” in the online User Guide.
Plug your center speaker and subwoofer
into this jack. For more information, see
“Configuring the audio jacks” on page 32.
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CHAPTER 2: Checking Out Your Computer
ComponentIconDescription
Rear speaker jack
(black plug)
Audio input (Line in)
jack (blue plug)
-ORSide speaker jack
Video card (optional)Plug a VGA (blue connector) or DVI (white
Audio card (optional)Plug speaker cables into this card, if
TV tuner cardPlug a video tuner or antenna into this card,
Modem jack
(optional, not shown)
Telephone jack
(optional, not shown)
Plug your rear right and left speakers into
this jack. For more information, see
“Configuring the audio jacks” on page 32.
This jack is user configurable for one of the
following:
Stereo in: Plug an external audio input
source (such as a stereo) into this jack so
you can record sound on your computer
(Default).
Stereo out: Plug your side left and right
speakers into this jack.
For more information, see “Configuring the
audio jacks” on page 32.
connector) monitor into a port on this card,
if installed.
installed.
if installed.
Plug a modem cable into this jack. For more
information, see “Connecting a dial-up
modem” on page 16.
Plug the cord from your telephone into this
jack.
10
CHAPTER3
Setting Up and Getting Started
• Working safely and comfortably
• Preparing power connections
• Connecting to a broadband modem or
network
• Connecting a dial-up modem
• Starting your computer
• Turning off your computer
• Restarting (rebooting) your computer
• Using the keyboard
• Using the mouse
• Using optical drives
• Using the memory card reader
• Using the diskette drive
• Adjusting the volume
• Configuring the audio jacks
• Installing a printer, scanner, or other device
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CHAPTER 3: Setting Up and Getting Started
Working safely and
comfortably
Before using your computer, follow these general guidelines
for setting up a safe and comfortable work area and avoiding
discomfort and strain:
•Keep hands and arms parallel to the floor.
•Adjust the screen so it is perpendicular to your line of
sight, and the top of the screen is no higher than eye
level.
•Place your feet flat on the floor or on a footrest.
•Keep ventilation openings clear of obstructions.
Top of screen is not
higher than eye level
Hands and arms are
parallel to the floor
Screen is perpendicular to
your line of sight
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Feet are flat on the floor
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Reducing eye strain
Sunlight or bright indoor lighting should not reflect on the
monitor screen or shine directly into your eyes.
•Position the computer desk and screen so you can avoid
glare on your screen and light shining directly into your
eyes. Reduce glare by installing shades or curtains on
windows, and by installing a glare screen filter.
•Use soft, indirect lighting in your work area. Do not use
your computer in a dark room.
•Set paper holders at the same height and distance as the
monitor.
•Avoid focusing your eyes on your computer screen for
long periods of time. Every 10 or 15 minutes, look around
the room, and try to focus on distant objects.
Setting up your computer desk and chair
When you are setting up your computer desk and chair, make
sure that the desk is the appropriate height and the chair helps
you maintain good posture.
•Select a flat surface for your computer desk.
•Adjust the height of the computer desk so your hands
and arms are positioned parallel to the floor when you
use the keyboard and touchpad. If the desk is not
adjustable or is too tall, consider using an adjustable
chair to control your arm’s height above the keyboard.
•Use an adjustable chair that is comfortable, distributes
your weight evenly, and keeps your body relaxed.
•Position your chair so the keyboard is at or slightly below
the level of your elbow. This position lets your shoulders
relax while you type.
•Adjust the chair height, adjust the forward tilt of the seat,
or use a footrest to distribute your weight evenly on the
chair and relieve pressure on the back of your thighs.
•Adjust the back of the chair so it supports the lower
curve of your spine. You can use a pillow or cushion to
provide extra back support.
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CHAPTER 3: Setting Up and Getting Started
Sitting at your computer
•Avoid bending, arching, or angling your wrists. Make
sure that they are in a relaxed position when you type.
•Do not slouch forward or lean far back. Sit with your back
straight so your knees, hips, and elbows form right
angles when you work.
•Take breaks to stand and stretch your legs.
•Avoid twisting your torso or neck.
Avoiding discomfort and injury from repetitive
strain
•Vary your activities to avoid excessive repetition.
•Take breaks to change your position, stretch your
muscles, and relieve your eyes.
•Find ways to break up the work day, and schedule a
variety of tasks.
Preparing power connections
Protecting from power source problems
Warning
High voltages can enter your computer through both the power cord and
the modem connection. Protect your computer by using a surge protector. If you
have a telephone modem, use a surge protector that has a modem jack. If you
have a cable modem, use a surge protector that has an antenna/cableTV jack.
During an electrical storm, unplug both the surge protector and the modem.
During a power surge, the voltage level of electricity coming
into your computer can increase to far above normal levels and
cause data loss or system damage. Protect your computer and
peripheral devices by connecting them to a surge protector,
which absorbs voltage surges and prevents them from
reaching your computer.
An uninterruptible power supply (UPS) supplies battery power
to your computer during a power failure. Although you cannot
run your computer for an extended period of time with a UPS,
a UPS lets you run your computer long enough to save your
work and shut down your computer normally.
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Checking the voltage selection
Caution
If you set the voltage selection switch incorrectly, your system will be
damaged. Make sure this switch is set correctly for your location before turning
on your computer. In the United States, the utility power is supplied at a nominal
115 volts at 60 Hz. The power supply should always be set to this when your
computer is operating in the United States. In other areas of the world, such as
Europe, the utility power is supplied at 230 volts at 50 Hz. If your computer is
operating in an environment such as this, the voltage switch should be moved
to 230.
The power supply, a component built into your computer,
provides power to the system board, add-in cards, and
peripheral devices. The power supply’s voltage selection for
your location is typically set at the factory, but you can change
it to match the electrical service available in your usage area
(such as while in another country). Use the power selection
switch on the back of your computer to set the voltage to 115V
or 230V.
To set the voltage selection switch:
1Disconnect your computer’s power cable.
2Use a tool such as an opened paper clip to slide the
voltage selection switch to the correct voltage position.
The switch is located on the back of your computer, near
the power cable connector.
Connecting to a broadband
modem or network
Important
Your computer may be equipped with a built-in Ethernet (network) jack.
For information about setting up a wired or wireless Ethernet network, see your
online User Guide.
You can connect your computer to a cable or DSL modem or
to a wired Ethernet network.
To connect to a broadband modem or to an Ethernet
network:
1Insert one end of the network cable into the network
jackon the back of your computer.
2Insert the other end of the network cable into a cable
modem, DSL modem, or network jack.
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CHAPTER 3: Setting Up and Getting Started
Connecting a dial-up modem
Warning
To reduce the risk of fire, use only No. 26 AWG or larger
telecommunications line cord.
Your computer may have a 56K modem that you can use with
a standard telephone line to connect to the Internet or fax
documents.
To connect the modem:
1Insert one end of the modem cable into the modem
jackon the modem at the back of your computer.
2Insert the other end of the modem cable into a telephone
wall jack. (The modem will not work with digital or PBX
telephone lines.)
3If you want, you can connect a telephone to the PHONE
jack on the modem at the back of your computer.
Starting your computer
16
To start your computer:
1Connect the power, network, mouse, and keyboard
cables to your computer according to the setup poster.
2Press the power button on the front of your computer.
If your computer does not turn on, check the power
cable connections.
Important
Your computer has a built-in, variable-speed fan. In addition, your
computer uses a powerful processor which produces heat and has its
own cooling fan. Both the system fan and processor fan can run at
different speeds at times to ensure correct system cooling. You may
notice an increase in the fan noise when the fan is running at high speed
and a decrease in the fan noise when it switches to normal speed.
3If you are starting your computer for the first time,
follow the on-screen instructions to select the language
and time zone and to create your first user account.
4Attach and turn on any USB or audio peripheral devices,
such as printers, scanners, and speakers. If you need to
attach a peripheral device to the parallel or serial ports,
turn off your computer first. See the documentation that
came with each device for its setup instructions.
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5To open your computer’s Start menu, click (Start).
From that menu, you can run programs and search for
files. For more information on using your computer’s
menus, see “Using Windows” and “Customizing
Windows” in your online User Guide.
Waking up your computer
Tip
For more information about changing the power button mode, see the
“Customizing” chapter in your online User Gu ide.
When you have not used your computer for several minutes,
it may enter a power-saving mode called Sleep. While in Sleep
mode, the power indicator on the power button flashes.
If your computer is in Sleep mode, move the mouse, press a
key on the keyboard, or press the power button to “wake” it
up. If the computer remains in Sleep mode, press the power
button.
Turning off your computer
Warning
When you turn off your computer, certain components in the power
supply and system board remain energized. In order to remove all electrical
power from your computer, unplug the power cord and modem cable from the
wall outlets. We recommend disconnecting the power cord and modem cable
when your computer will not be used for long periods.
Important
If for some reason you cannot use the Shut Down option in Windows to
turn off your computer, press and hold the power button for about five seconds,
then release it.
Putting your computer into Sleep mode is the easiest way to
power down your computer. Although it does not turn your
computer completely off, it does turn off or slow down most
system operations to save power, and saves your desktop
layout so the next time you restore power, the programs are
laid out just as you left them. Waking your computer from a
Sleep state is much faster than turning on your computer after
it has been turned completely off.
To put your computer to sleep:
1Click (Start), then click (power). The computer
saves your session and partially shuts down to save
power.
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CHAPTER 3: Setting Up and Getting Started
2To “wake” your computer, press a key on the keyboard
or press the power button. If the computer remains in
Sleep mode, press the power button.
To turn off your computer:
1Click (Start), click the arrow next to the lock icon, then
click Shut Down.
The computer turns off.
2To completely disconnect all power (such as for servicing
internal components), also disconnect the power cord.
Restarting (rebooting) your
computer
18
If your computer does not respond to keyboard or mouse
input, you may need to restart (reboot) your computer.
To restart yo ur compu te r:
1Click (Start), click the arrow next to the lock icon, then
click Restart. Your computer turns off, then turns on
again.
2If your computer does not turn off, press and hold the
power button until the computer turns off (about five
seconds), then press it again to turn the computer back
on.
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Using the keyboard
Premium multimedia keyboard features
The keyboard has several different types of keys and buttons.
Your keyboard also has status indicators that show which
keyboard feature is active.
Function keys
Editing buttonsInter net buttonsAudio playback buttonsInternet buttons
Windows keys
Application key Directional keysNumeric keypad
Navigation keys
Indicators
FeatureIconDescription
Editing buttonsPress these buttons to copy, cut, and paste.
Function keysPress these keys to start program actions. Each
Internet buttonsPress these buttons to launch your Internet home
Audio playback
buttons
program uses different function keys for different
purposes. See the program documentation to
find out more about the function key actions.
page or search, or e-mail programs.
Press these buttons to play your audio files and
to adjust the volume.
Navigation keysPress these keys to move the cursor to the
beginning of a line, to the end of a line, up the
page, down the page, to the beginning of a
document, or to the end of a document.
IndicatorsShow if your NUM LOCK, CAPS LOCK, or
SCROLL LOCK keys are activated. Press the
corresponding key to activate the function.
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CHAPTER 3: Setting Up and Getting Started
FeatureIconDescription
Windows keysPress one of these keys to open the Windows
Application keyPress this key to access shortcut menus and help
Directional keysPress these keys to move the cursor up, down,
Numeric keypadPress these keys to type numbers when the
Start menu. These keys can also be used in
combination with other keys to open utilities like
F (Find/Search), R (Run), and E (Computer).
assistants in Windows.
right, or left.
numeric keypad (NUM LOCK) is turned on.
Elite multimedia keyboard features
The keyboard has several different types of keys and buttons.
Your keyboard also has status indicators that show which
keyboard feature is active.
Sleep buttonApplication buttons
Function keys
Audio playback
buttons
Indicators
20
Windows keysApplication keyNumeric keypad
Navigation keys
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FeatureIconDescription
Sleep buttonPress this button to activate your computer’s
Function keysPress these keys to start program actions. Each
Application buttonsPress these buttons to launch your Internet
Audio playback
buttons
IndicatorsShow if your NUM LOCK, CAPS LOCK, or
Windows keysPress one of these keys to open the Windows
Application keyPress this key to access shortcut menus and
Editing buttonsPress these buttons to copy, cut, and paste.
Sleep (power-saving) mode.
program uses different function keys for
different purposes. See the program
documentation to find out more about the
function key actions.
home page, search for files, or launch the
calculator program.
Press thes e buttons to pl ay your audio files and
to adjust the volume.
SCROLL LOCK keys are activated. Press the
corresponding key to activate the function.
Start menu. These keys can also be used in
combination with other keys to open utilities
like F (Find/Search), R (Run), and E (Computer).
help assistants in Windows.
Navigation keysPress these keys to move the cursor to the
Numeric keypadPress these keys to type numbers when the
beginning of a line, to the end of a line, up the
page, down the page, to the beginning of a
document, or to the end of a document. Press
the arrow keys to move the cursor.
numeric keypad (N
UM LOCK) is turned on.
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CHAPTER 3: Setting Up and Getting Started
Using the mouse
Scroll wheel
Left button
The mouse is a device that controls the pointer movement on
the computer display. This illustration shows the standard
mouse.
As you move the mouse, the pointer (arrow) on the display
moves in the same direction.
Right button
22
You can use the left and right buttons on the mouse to select
objects on the display.
You can use the scroll wheel on the mouse to move through a
document. This feature is not available in all programs.
To...Do this...
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Move the pointer
on the computer
display
Select an object
on the computer
display
Start a program
or open a file or
folder
Access a
shortcut menu
or find more
information
about an object
on the display.
Move an object
on the computer
display.
Move the mouse around. If you
reach the edge of your mouse
pad and need to move the
mouse farther, lift the mouse
and place it in the middle of the
mouse pad, then continue
moving the mouse.
Position the pointer over the
object. Quickly press and
release the left mouse button.
This is called clicking.
Position the pointer over the
object. Quickly press and
release the left mouse button
twice. This is called
double-clicking.
Position the pointer over the
object. Quickly press and
release the right mouse button
once. This is called
right-clicking.
Position the pointer over the
object. Press the left mouse
button and hold it down. Move
(drag) the object to the
appropriate part of the
computer display. Release the
button to drop the object where
you want it. This is called
clicking and dragging.
For more information about how to adjust the double-click
speed, pointer speed, right-hand or left-hand configuration,
and other mouse settings, see the “Customizing” chapter in
your online User Guide. For instructions on how to clean the
mouse, see “Cleaning the mouse” on page 63.
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CHAPTER 3: Setting Up and Getting Started
Using optical drives
Features
Your optical drive has the following basic components:
Flip-down doorEject buttonActivity indicator
Loading an optical disc
To insert an optical disc:
1Press the eject button on the optical disc drive.
24
Important
When you place a single-sided disc in the tray, make sure that the
label side is facing up. If the disc has two playable sides, place the disc
so the name of the side you want to play is facing up.
2Place the disc in the tray with the label facing up.
3Press the eject button to close the tray.
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Identifying optical drive types
Your computer may contain one of the following drive types.
Press the drive’s eject button, then Look on the front of the
drive’s disc tray for one or more of the following logos:
If your optical drive has
this logo...
Your drive type
is...
CD
CD-RW
DVD/CD-RW
DVD
DVD+RW
DVD R/RW
Use your drive for...
Installing programs, playing
audio CDs, and accessing data.
Installing programs, playing
audio CDs, accessing data, and
creating CDs.
Installing programs, playing
audio CDs, accessing data,
creating CDs, and playing DVDs.
Installing programs, playing
audio CDs, playing DVDs, and
accessing data.
Installing programs, playing
audio CDs, playing DVDs,
accessing data, and recording
video and data to CDs and
DVD+R or DVD+RW discs.
Installing programs, playing
audio CDs, playing DVDs,
accessing data, and recording
video and data to CDs and
DVD+R, DVD+RW, DVD-R, and
DVD-RW discs.
Double layer
DVD+RW
Installing programs, playing
audio CDs, playing DVDs,
accessing data, and recording
video and data to CDs and
double layer DVD+R discs.
Note: To use the double layer
capability of the double layer
recordable DVD drive, the blan k
DVDs you purchase must state
Double Layer, Dual Layer, or DL.
Using other types of blank
media will result in less
capacity.
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CHAPTER 3: Setting Up and Getting Started
If your optical drive has
this logo...
RECORDER
Playing discs
Playing a CD
Important
Some music CDs have copy protection software. You may not be able to
play these CDs on your computer.
Your drive type
is...
DVD-RAM/-RW
Blu-ray Disc
HD-DVD
Use your drive for...
Installing programs, playing
audio CDs, playing DVDs,
accessing data, and recording
video and data to CDs and
DVD-RAM, DVD-R, or DVD-RW
discs.
Installing programs, playing
audio CDs, playing DVDs,
playing Blu-ray Discs, accessing
data, and recording video and
data to CDs, DVD-RAM, DVD-R,
DVD-RW, and Blu-ray discs.
Installing programs, playing
audio CDs, playing DVDs and
HD-DVDs, accessing data, and
recording video and data to
CDs, DVD-RAM, DVD-R, DVD-RW,
and HD-DVD discs.
26
A standard compact disc (CD) can hold an entire album of
digital songs and can be played on a CD player or your
computer’s CD drive.
Use a music program or Windows Media Player on your
computer to:
•Play music CDs
•Create MP3 music files from your music CDs
•Edit music track information
•Use your music files to build a music library
For more information about playing CDs, see your online User
Guide.
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Playing a DVD
A Digital Versatile Disc (DVD) is similar to a standard CD but has
greater data capacity. Because of this increased capacity,
full-length movies, several albums of music, or several
gigabytes of data can fit on a single disc. DVDs can be played
on a DVD player or a DVD drive-equipped computer. For more
information about playing DVDs, see your online User Guide.
Playing a Blu-ray Disc
Blu-ray Disc is a high-capacity optical disc that can store much
more data than a DVD. A dual-layer Blu-ray Disc can hold 50 GB
of files, about 23 hours of standard-definition video, or about
nine hours of high-definition video. Blu-ray Discs can be played
on a Blu-ray-compatible player or a Blu-ray drive-equipped
computer. For more information about playing Blu-ray Discs,
see your online User Guide.
Playing an HD-DVD
HD-DVD is a high-capacity optical disc that can store much
more data than a DVD. A dual-layer HD-DVD can hold 30 GB of
files, about 14 hours of standard-definition video, or about 5.5
hours of high-definition video. HD-DVDs can be played on an
HD-DVD-compatible player or an HD-DVD drive-equipped
computer. For more information about playing HD-DVDs, see
your online User Guide.
Creating discs
Recording to optical discs
You can use the disc burning program on your computer to
copy tracks from a music CD to your hard drive, copy or create
data discs, create music CDs, create video DVDs, and more. For
more information about creating CDs and DVDs, see your
online User Guide.
Creating audio and video files
You can create audio and music files, either from scratch or
from music CDs. You can also create video files from home
video. For more information, see your online User Guide.
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CHAPTER 3: Setting Up and Getting Started
Copying optical discs
You can copy optical discs to make backups of your data. For
more information, see your online User Guide.
Using the memory card reader
You can use the optional memory card reader to transfer
pictures from a digital camera to your computer. You can also
use the memory card reader to transfer data between your
computer and a device that uses memory cards, such as a PDA,
MP3 player, or cellular telephone. (Your computer’s memory
card reader may look different.)
Activity indicator
Memory card reader slots
Memory card types
The memory card reader supports several memory card types.
To determine which types are supported by your card reader
and the slots to use for each type of card, examine the face
plate of the reader. Each slot is assigned a different drive letter
(for example, the E: and F: drives), so data can be transferred
from one memory card type to another.
Using a memory card
Caution
Before inserting a memory card into a slot, make sure that the slot is
empty, or you could damage the card reader.
To insert a memory card:
1Insert the memory card into the appropriate memory
card slot.
28
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2To access a file on the memory card, click (Start),
then click Computer. Double-click the drive letter (for
example, the
To remove a memory card:
E: drive), then double-click the file name.
•Wait for the mem ory c ard rea der acc ess ind ica tor to stop
blinking, then pull the memory card out of the slot.
Caution
Do not remove the memory card or turn off the computer while
the memory card reader access indicator is blinking. You could lose data.
Also, remove the memory card from the reader before you turn off the
computer.
Important
Do not use the remove hardware icon in the taskbar to remove
the memory card, or you will have to restart the computer to re-enable
the memory card reader.
Using the diskette drive
The optional diskette drive (not available on all systems) uses
3.5-inch diskettes (sometimes called floppy disks). Diskettes are
useful for storing files or transferring files to another computer.
(Your computer’s diskette drive may look different.)
Drive activity lightEject buttonDiskette slot
To load a diskette:
1Insert the diskette into the diskette drive with the label
facing up.
2To access a file on the diskette, click (Start), then click
Computer. Double-click the diskette drive letter (for
example, the A: drive), then double-click the file name.
3To remove the diskette, make sure that the drive activity
light is off, then press the eject button.
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CHAPTER 3: Setting Up and Getting Started
Adjusting the volume
You can adjust volume using your speakers’ controls or the
Windows volume controls. You can also adjust the volume of
specific sound devices in your computer.
To adjust the overall volume using hardware controls:
•If you are using external speakers, turn the knob on the
front of the speakers.
-OR-
Use the mute and volume control buttons on the
keyboard. For more information, see “Using the
keyboard” on page 19.
To adjust the volume from Windows:
1Click (Volume) on the taskbar. The volume control
slider opens.
30
2Click and drag the slider up to increase volume and down
to decrease volume.
3To mute the volume, click (Mute). To restore volume,
click it again.
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4To adjust device volume levels, click Mixer. The Volume
Mixer dialog box opens, where you can click and drag
sliders for individual devices.
Tip
Adjust the Windows Sounds slider to change system sounds
volume independently of general volume (such as the volume used for
music and game sounds).
5Click X in the top-right corner of the window to close it.
Help
For more information about adjusting the volume, click Start, then
click Help and Support. Type adjusting volume in the Search Help
box, then press E
NTER.
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CHAPTER 3: Setting Up and Getting Started
Configuring the audio jacks
If the back of your computer has five audio jacks, they are
universal jacks. This means that they can be used for more than
one purpose. For example, the blue jack on the computer can
be a stereo in jack or a stereo out jack. To use the audio jacks
for something other than the default audio device, you need
to configure the audio jacks.
To configure the audio jacks:
Shortcut
Start Ö Control Panel Ö Hardware and Sound Ö Advanced
1Connect your audio device(s) to the computer audio
jack(s).
2Click (Start), then click Control Panel. The Control
Panel window opens.
3Click Hardware and Sound, Sound, the Playback tab,
then click Configure.
-OR-
If your computer has the Realtek Sound Effect Manager
installed, double-click the Sound Effect Manager
iconon the taskbar. The Realtek dialog box opens.
4Follow the on-screen instructions to configure the audio
jacks for your speaker setup.
Installing a printer, scanner, or
other device
Important
Before you install a printer, scanner, or other peripheral device, see the
device documentation and installation instructions.
Your computer has one or more of the following ports:
IEEE 1394 (also known as Firewire
serial, and parallel. You use these ports to connect peripheral
devices such as printers, scanners, and digital cameras to your
computer. For more information about port locations, see
“Checking Out Your Computer” on page 5.
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®
), Universal Serial Bus (USB),
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IEEE 1394 and USB ports support plug-and-play and
hot-swapping, which means that your computer will usually
recognize such a device whenever you plug it into the
appropriate port. When you use an IEEE 1394 or USB device for
the first time, your computer will prompt you to install any
software the device needs. After doing this, you can disconnect
and reconnect the device at any time.
Help
For more information about installing peripheral devices, click Start, then
click Help and Support. Type installing devices in the Search box, then
NTER.
press E
Parallel and serial port devices are not plug-and-play. See the
device documentation for detailed information and installation
instructions.
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CHAPTER 3: Setting Up and Getting Started
34
CHAPTER4
Upgrading Your Computer
• Preventing static electricity discharge
• Opening the case
• Closing the case
• Replacing the color panel
• Installing memory
• Adding or replacing an optical disc drive
• Replacing the memory card reader
• Adding or replacing a hard drive
• Replacing the heat sink and processor
• Adding or replacing an expansion card
• Replacing the system battery
• Replacing the system board
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CHAPTER 4: Upgrading Your Computer
Preventing static electricity
discharge
Warning
To avoid exposure to dangerous electrical voltages and moving parts, turn
off your computer and unplug the power cord and modem and network cables
before opening the case.
To prevent risk of electric shock, do not insert any object into the vent holes of
the power supply.
The components inside your computer are extremely sensitive
to static electricity, also known as electrostatic discharge (ESD).
Before opening the computer case, follow these guidelines:
•Wear a grounding wrist strap (available at most
electronics stores) and attach it to a bare metal part of
your computer.
•Turn off your computer.
•Touch a bare metal surface on the back of the computer.
•Unplug the power cord and the modem and network
cables.
Caution
ESD can permanently damage electrostatic discharge-sensitive
components in your computer. Prevent ESD damage by following ESD guidelines
every time you open the computer case.
36
Before working with computer components, follow these
guidelines:
•Avoid static-causing surfaces such as carpeted floors,
plastic, and packing foam.
•Remove components from their antistatic bags only
when you are ready to use them. Do not lay components
on the outside of antistatic bags because only the inside
of the bags provide electrostatic protection.
•Always hold expansion cards by their edges or their
metal mounting brackets. Avoid touching the edge
connectors and components on the cards. Never slide
expansion cards or components over any surface.
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Opening the case
Your computer case provides easy access to internal
components.
Removing the side panel
Warning
To avoid exposure to dangerous electrical voltages and moving parts, turn
off your computer, then unplug the power cord and modem cable before opening
the case.
To remove the side panel:
1Follow the instructions in “Preventing static electricity
discharge” on page 36.
2Shut down your computer, then disconnect the power
cord and modem, network, and all peripheral device
cables.
3Press the power button for ten seconds to drain any
residual power from your computer.
4Loosen the two captive thumbscrews on the back edge
of the side panel. (These screws cannot be removed.)
5Slide the side panel toward the back of your computer,
then pull the panel away from your computer.
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CHAPTER 4: Upgrading Your Computer
Removing the front bezel
To remove the front bezel:
1Remove the side panel by following the instructions in
“Removing the side panel” on page 37.
2Press the three bezel retention tabs, then swing the left
side of the bezel away from the computer and remove it.
Ta bs
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Closing the case
Replacing the front bezel
To replace the front bezel:
1Slide the tabs on the right side of the bezel into the slots
on the right side of the computer.
Tab s
2Swing the left side of the bezel in to insert the release
tabs on the left side of the bezel into the slots on the left
side of the computer.
3Press the left side of the bezel firmly until the release
tabs snap into place.
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CHAPTER 4: Upgrading Your Computer
Replacing the side panel
To replace the side panel:
1Make sure that all of the internal cables are arranged
inside the computer so they will not be pinched when
you close the computer.
2Slide the side panel toward the front of the computer
until the back of the side panel is flush with the back of
the computer.
3Tighten the two thumbscrews on the back edge of the
side panel, then reconnect the cables and power cord.
Replacing the color panel
To replace the color panel on the front bezel:
Tip
If you have difficulty removing the color panel, it may be easier
to remove the front bezel first. (This procedure shows the bezel removed.)
To remove the front bezel, follow the instructions in “Removing the front
bezel” on page 38.
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1Find the panel release lever inside the front bezel’s lower
vent opening, then slide the lever to the left.
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2Press firmly on the lower left and lower right parts of the
color panel to release the panel from the front bezel. You
should press the two points against the computer until
you hear or feel a click, which is the sound of the panel’s
internal locking tabs unlocking.
Press
here
Press
here
3Swing the bottom of the panel away from the bezel and
remove it. The panel should easily slide out.
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CHAPTER 4: Upgrading Your Computer
4Slide the tabs of the new color panel up into the slots
on the front bezel.
5Press firmly on the lower left and lower right parts of the
color panel to engage the panel’s internal locking tabs.
You should press the two points against the computer
until you hear or feel a click, which is the sound of the
panel’s internal locking tabs locking the panel partially
into place.
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Press
here
Press
here
6While pressing the bottom center of the color panel
against the front bezel, slide the panel release lever back
to the right. The color panel is now fully locked into place.
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Installing memory
When you upgrade the computer memory, make sure that you
install the correct type of memory module for your computer.
Your computer uses DIMM memory.
To install or replace DIMM memory:
1Remove the side panel by following the instructions in
“Removing the side panel” on page 37.
2For more stability, place your computer on its side. To
avoid scratching the case, place it on a towel or other
non-abrasive surface.
3Find the memory module banks on your system board.
4If you are removing a DIMM from the memory module
bank, gently pull the plastic tabs away from the sides of
the memory module and remove it.
- OR -
If you are adding a DIMM to an empty memory module
bank, gently pull the plastic tabs away from the sides of
the memory module bank.
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CHAPTER 4: Upgrading Your Computer
5Align the notches on the new DIMM with the notches on
the memory module bank and press the module firmly
into the bank. The tabs on the sides of the memory
module should secure the memory module
automatically. When the module is secure, you hear a
click.
6Replace the side panel by following the instructions in
“Replacing the side panel” on page 40.
7Return your computer to its upright position.
8Reconnect the cables and the power cord.
9Turn on your computer. Windows starts and the
Windows desktop appears.
10Click (Start), right-click Computer, then click
Properties. The amount of memory in your computer
is displayed.
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Adding or replacing an optical
disc drive
Tools
You need a Phillips screwdriver to add or replace a CD or DVD drive.
To add replace an optical drive:
1Remove the side panel by following the instructions in
“Removing the side panel” on page 37.
2Remove the front bezel by following the instructions in
“Removing the front bezel” on page 38.
Important
The color and shape of your replacement drive’s front cover may
vary from your original drive.
3If you are installing a new drive (not replacing an old
one), remove the two drive retention screws in the drive
bay, then go to Step 8. For the location of the screws, see
the photo in Step 6.
4If you are replacing an existing drive, disconnect the
cables from the drive, noting their locations and
orientation. You will reconnect the cables after you
install the new drive.
Drive data cableDrive power cable
5Note any jumper settings on the old drive and set the
jumper on the new drive to be the same.
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CHAPTER 4: Upgrading Your Computer
6Remove the two drive retention screws.
Drive retention screws
7Slide the drive forward and out of the drive bay.
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8Slide the new drive into the drive bay, line up the screw
holes on the drive bay with the screw holes on the drive,
then replace the two drive retention screws.
9Reconnect the drive cables using your notes from Step 4,
or according to the manufacturer’s instructions.
10Replace the front bezel by following the instructions in
“Replacing the front bezel” on page 39.
11Replace the side panel by following the instructions in
“Replacing the side panel” on page 40.
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Replacing the memory card
reader
Tools
You need a Phillips screwdriver to replace the memory card reader.
To replace the memory card reader:
1Remove the side panel by following the instructions in
“Removing the side panel” on page 37.
2Remove the front bezel by following the instructions in
“Removing the front bezel” on page 38.
Important
The color and shape of your replacement card reader’s front cover
may vary from your original card reader.
3Slide the top bezel toward the front of the computer
about 3/4 inch, then remove it from your computer.
4Remove the two screws that secure the card reader to
the computer.
Screws
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CHAPTER 4: Upgrading Your Computer
5Unplug the cable from the back of the card reader, then
slide the card reader toward the front of your computer.
6Slide the new card reader into place, then secure it with
the two screws you removed previously.
7Plug the cable into the card reader.
8Place the top bezel on top of the computer, then slide
bezel toward the back of the computer until it clicks into
place.
9Reinstall the bezel by following the instructions in
“Replacing the front bezel” on page 39.
10Reinstall the computer case’s side panel by following the
instructions in “Replacing the side panel” on page 40.
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Adding or replacing a
hard drive
To add or replace a hard drive:
Tools
You need a Phillips screwdriver to add or replace a hard drive.
1Remove the side panel by following the instructions in
“Removing the side panel” on page 37.
2Disconnect and label all hard drive cables, noting their
locations and orientation. (You will reconnect the cables
after you install the new drive.)
3Disconnect the hard drive cage fan cable from the
system board.
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CHAPTER 4: Upgrading Your Computer
4Loosen the captive thumbscrew that secures the hard
drive cage to the computer. (This screw cannot be
removed.)
5Remove the hard drive cage from the computer.
6If you are replacing a drive, remove the screws that
secure the hard drive to the hard drive cage, then slide
the old hard drive out of the cage.
Hard drive screws (top)Hard drive screws (bottom)
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Hard drive screws (top)Hard drive screws (bottom)
7If you are replacing a drive, note any jumper settings on
the old drive and set the jumper on the new drive to be
the same.
- OR -
If you are adding a new drive, set the jumper as
instructed by the drive’s user guide.
8Slide the new hard drive into the cage, then secure it to
the cage using either the four screws you removed
previously or mounting screws provided with your new
drive.
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9Line up the tabs on the right side of the cage with the
slots on the inside of the case, then slide the cage into
the case.
Hard drive cage tabsSlots on inside of case
10Tighten the cage thumbscrew, then plug the hard drive
cage fan cable back into the system board.
11Connect the drive cables. If you are replacing a drive, use
your notes from Step 2.
12Replace the side panel by following the instructions in
“Replacing the side panel” on page 40.
13Reconnect all external cables and the power cord.
14Turn on your computer.
15If you are using the new hard drive as your primary
drive, install Windows using the operating system DVD
that came with your computer. For more information on
restoring your system, see “Recovering your system” on
page 97.
Replacing the heat sink and
processor
Tools
You need a Phillips screwdriver to replace the heat sink.
To replace the heat sink and processor:
1Remove the side panel by following the instructions in
“Removing the side panel” on page 37.
2For more stability, place your computer on its side. To
avoid scratching the case, place it on a towel or other
non-abrasive surface.
3Unplug the heat sink fan cable from the system board.
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CHAPTER 4: Upgrading Your Computer
4Loosen the four captive screws that secure the heat sink
and fan assembly to the system board, then remove the
assembly and place it on a stable surface with the flat
surface of the heat sink (the side with the thermal
grease) up. (The four screws cannot be completely
removed.)
Screws (only one shown)
5Push the processor release lever down, lift it completely
up, then lift the processor retention bracket.
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6Remove the processor from the system board.
7Install the new processor onto the system board. Make
sure that Pin 1 on the processor (indicated by the
silk-screened arrow on the corner of the processor)
aligns with Pin 1 on the processor socket (indicated by
the absence of a pin hole in the processor socket), then
return the retention bracket and lever to their locked
position.
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8If this is a new heat sink, remove the strip on the heat
sink that covers the gray thermal grease. If you are
re-using a heat sink, use rubbing (isopropyl) alcohol to
remove the old thermal grease, then re-apply a small
bead of thermal grease (about the size of a pea) to the
surface that contacts the processor.
9Place the heat sink and fan assembly on the processor,
then tighten the screws that secure it to the system
board.
10Connect the heat sink fan cable to the system board.
11Replace the side panel by following the instructions in
“Replacing the side panel” on page 40.
Adding or replacing an
expansion card
To add or replace an expansion card:
1Remove the side panel by following the instructions in
“Removing the side panel” on page 37.
2If you are replacing an expansion card, disconnect any
cables that are attached to the card, noting their
locations and orientation. (You may need to reconnect
the cables after you install the new card.)
3Open the card retention lever.
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CHAPTER 4: Upgrading Your Computer
4If you are replacing an expansion card, remove the old
card. You can slightly seesaw the card end-to-end to
loosen the card, but do not bend the card sideways.
Caution
Do not touch the contacts on the bottom part of the expansion
card. Touching the contacts can cause electrostatic damage to the card.
5Install the new card into the expansion slot. You can
slightly seesaw the card end-to-end to help insert the
card, but do not bend the card sideways.
6If you have just replaced an expansion card, reconnect
the expansion card cables (if any) using your notes from
Step 2. If you have added a new expansion card, connect
its cables according to its user guide.
7Press the card retention lever back into place.
8Replace the side panel by following the instructions in
“Replacing the side panel” on page 40.
Replacing the system battery
Warning
Danger of explosion if battery is incorrectly replaced. Replace only with the
same or equivalent type recommended by the manufacturer. Dispose of used
batteries following the manufacturer’s instructions.
If the computer clock does not keep time or the settings in the
BIOS Setup utility are not saved when you turn off your
computer, replace the system battery. Use a battery of the
same size and voltage as the original battery that was in your
computer.
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To replace the battery:
1Restart your computer.
2During the restart, press and hold the F1 key. The main
menu of the BIOS Setup utility opens.
3Write down all values in the menus and submenus, then
exit from the utility.
Caution
Any custom BIOS settings you have made will be lost when you
remove the system battery. All settings will return to their factory
defaults.
4Shut down your computer.
5Remove the side panel by following the instructions in
“Removing the side panel” on page 37.
6For more stability, place your computer on its side. To
avoid scratching the case, place it on a towel or other
non-abrasive surface.
7Locate the old battery on the system board and note its
orientation. You will need to install the new battery the
same way.
Important
Your computer’s battery location may vary from the illustration
below.
Battery release tab
8Push the battery release tab. The battery pops out of the
socket.
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CHAPTER 4: Upgrading Your Computer
9Make sure that the positive (+) side of the new battery
is facing up (usually the side that the battery type and
model number are etched into), then press the battery
into the socket until it snaps into place.
10Replace the side panel by following the instructions in
“Replacing the side panel” on page 40.
11Reconnect all external cables and the power cord.
12Tu rn o n your compute r.
13While your computer starts, press and hold the F1 key.
The main menu of the BIOS Setup utility opens.
14In the BIOS Setup utility, restore any settings that you
wrote down in Step 3.
15Save all your settings and exit the BIOS Setup utility.
Replacing the system board
To replace the system board:
1Remove the side panel by following the instructions in
“Removing the side panel” on page 37.
2Remove all expansion cards by following the directions
in “Adding or replacing an expansion card” on page 53.
3Remove all memory modules by following the directions
in “Installing memory” on page 43.
4Disconnect all the power and data cables from the
system board, noting their locations and orientation.
(You will reconnect the cables after you install the new
board.)
56
Tip
You can label each cable with tape to make it easier to re-connect
them later.
5Remove the four screws that secure the power supply to
your computer, then slide it out of your computer.
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6Remove the eight system board screws.
Screws
Screws
7Lift the system board up and out of the case.
8Align the new system board on the screw holes in the
case, then secure it into the case with the screws.
9If your replacement system board does not include a
processor remove the processor from the old system
board by following the directions in “Replacing the heat
sink and processor” on page 51, then install it and the
heat sink into the new system board by following the
directions in the same procedure.
10Slide the power supply back into the case, then install the
four screws to secure the power supply to the case.
11Connect all power and data cables using your notes from
Step 4.
12Reinstall any memory modules you removed previously.
13Reinstall any expansion cards you removed previously.
14Replace the side panel by following the instructions in
“Replacing the side panel” on page 40.
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CHAPTER 4: Upgrading Your Computer
58
CHAPTER5
Maintaining Your Computer
• Setting up a maintenance schedule
• Caring for your computer
• Cleaning your computer
• Updating Windows
• Using BigFix
• Managing hard drive space
• Scheduling maintenance tasks
• Moving from your old computer
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CHAPTER 5: Maintaining Your Computer
Setting up a maintenance
schedule
Use the following table to set up a regular maintenance
schedule.
Maintenance taskWeeklyMonthlyWhen
Check for virusesXXX
Run Windows UpdateXX
Manage hard drive spaceX
Clean up hard drivesXX
Scan hard drive for errorsXX
Defragment hard driveXX
Back up filesXXX
Clean computer case and
peripheral devices
needed
X
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Caring for your computer
To extend the life of your computer:
•Be careful not to bump or drop your computer, and do
not put any objects on top of it. The case, although
strong, is not made to support extra weight.
•When transporting your computer, we recommend that
you put it in the original packaging materials.
•Keep your computer away from magnetic fields.
Magnetic fields can erase data on hard drives.
•Never turn off your computer when the drive indicator
is on because data on the hard drive could be lost or
corrupted.
•Avoid subjecting your computer to extreme temperature
changes. The case can become brittle and easy to break
in cold temperatures and can melt or warp in high
temperatures. Damage due to either extreme is not
covered by your warranty. As a general rule, your
computer is safest at temperatures that are comfortable
for you.
•Keep all liquids away from your computer. When spilled
onto computer components, almost any liquid can result
in expensive repairs that are not covered under a
standard warranty.
•Avoid dusty or dirty work environments. Dust and dirt
can clog the internal mechanisms and can lead to
permanent damage to the computer.
•Do not block the ventilation fan slots. If these slots are
blocked, your computer may overheat, resulting in
unexpected shutdown or permanent damage to the
computer.
•When storing your computer for an extended period of
time, unplug AC power.
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CHAPTER 5: Maintaining Your Computer
Cleaning your computer
Keeping your computer clean and the vents free from dust
helps keep your computer performing at its best. You may
want to gather these items and put together a computer
cleaning kit:
•A soft, lint-free cloth
•An aerosol can of air that has a narrow, straw-like
extension
•Cotton swabs
•An optical disc drive cleaning kit
Cleaning the exterior
Warning
When you shut down your computer, the power turns off, but some
electrical current still flows through it. To avoid possible injury from electrical
shock, unplug the power cord, modem cable, and network cable from the wall
outlets.
•Always turn off your computer and other peripheral
devices before cleaning any components.
•Use a damp, lint-free cloth to clean your computer and
other parts of your system. Do not use household
abrasive or solvent cleaners because they can damage
the finish on components.
•Your computer is cooled by air circulated through the
vents on the case, so keep the vents free of dust. With
your computer turned off and unplugged, brush the
dust away from the vents with a damp cloth. Be careful
not to drip any water into the vents.
Cleaning the keyboard
You should occasionally clean the keyboard to remove dust and
lint trapped under the keys.
To clean the keyboard:
1Use an aerosol can of air with a narrow, straw-like
extension to remove dust and lint trapped under the
keys.
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2If you spill liquid on the keyboard, turn off your
computer and turn the keyboard upside down. Let the
liquid drain, then let the keyboard dry before trying to
use it again. If the keyboard does not work after it dries,
you may need to replace it.
Cleaning the monitor
Caution
A flat-panel display is made of specially coated glass and can be scratched
or damaged by abrasive or ammonia-based glass cleaners.
To clean the monitor:
•To clean an LCD flat panel monitor, use a soft cloth and
water to clean the screen. Dampen the cloth (never apply
liquid directly to the screen), then wipe the screen with
the cloth.
•To clean a CRT monitor, use a soft cloth and glass cleaner
to clean the monitor screen. Squirt a little cleaner on the
cloth (never directly on the screen), then wipe the screen
with the cloth.
Cleaning the mouse
If the mouse pointer begins moving erratically across the
computer screen or becomes difficult to control precisely,
cleaning the mouse will likely improve its accuracy.
To clean the mouse:
•Wipe the bottom of the mouse with a damp, lint-free
cloth.
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CHAPTER 5: Maintaining Your Computer
Cleaning optical discs
Optical discs (CDs, DVDs, and Blu-ray Discs) get dirty from
frequent handling.
To clean an optical disc:
1Wipe from the center to the edge, not around in a circle,
using a product made especially for the purpose.
Updating Windows
Windows Update helps you keep your computer up-to-date.
Use Windows Update to choose updates for your computer’s
operating system, software, and hardware. New content is
added to the site regularly, so you can always get the most
recent updates and fixes to protect your computer and keep
it running smoothly. Windows Update scans your computer
and provides you with a tailored selection of updates that
apply only to the software and hardware on your computer.
For information on running Windows Update, see “Windows
Update” in your online User Guide. Windows Update can also
be controlled through the Windows Security Center. For more
information, see “Protecting Your Computer” in your online
User Guide.
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Help
For more information about Windows Update, click Start, then click Help
and Support. Type windows updatein the Search Help box, then press
E
NTER.
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Using BigFix
BigFix monitors your computer for problems and conflicts. It
automatically gathers information about the latest bugs,
security alerts, and updates from BigFix sites on the Internet.
Whenever BigFix detects a problem, it alerts you by flashing the
blue taskbar icon. To fix the problem, click on that icon to open
BigFix.
To start BigFix:
1Click (Start), All Programs, Accessories, System
Tools, then click BigFix.
2To learn more about BigFix, click Help, then click
Tutorial.
Managing hard drive space
Windows provides several utilities you can use to check hard
drive space, delete unnecessary files, defragment files, and
back up files.
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CHAPTER 5: Maintaining Your Computer
Checking hard drive space
To check hard drive space:
Shortcut
Start Ö Computer Ö right-click drive Ö Properties
1Click (Start) then click Computer. The Computer
window opens.
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2Right-click the drive that you want to check for available
file space, then click Properties. Drive space information
appears.
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Deleting unnecessary files
Delete unnecessary files, such as temporary files and files in the
Recycle Bin, to free hard drive space.
Tools, then click Disk Cleanup. The Disk Cleanup dialog
box opens.
2Click one of the options:
• My files only cleans only the folders for the
currently logged in user.
• Files from all users on this computer cleans all
folders.
The Disk Cleanup dilalog box opens.
3Click to select the types of files you want to delete, then
click OK. The types of files you indicated are deleted.
Help
For more information about keeping the hard drive free of
unnecessary files, click Start, then click Help and Support. Type disk
cleanupin the Search Help box, then press E
NTER.
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CHAPTER 5: Maintaining Your Computer
Checking the hard drive for errors
The Error-checking program examines the hard drive for
physical flaws and file and folder problems. This program
corrects file and folder problems and marks flawed areas on
the hard drive so Windows does not use them.
If you use your computer several hours every day, you
probably want to run Error-checking once a week. If you use
your computer less frequently, once a month may be adequate.
Also use Error-checking if you encounter hard drive problems.
To check the hard drive for errors:
1Click (Start) then click Computer. The Computer
window opens.
2Right-click the drive that you want to check for errors,
click Properties, then click the Tools tab.
68
3Click Check Now, then click Start. Your drive is checked
for errors. This process may take several minutes.
Important
Error checking cannot scan a drive while the drive is being used.
If you try to check your hard drive for errors, you see a prompt asking
you if you want to scan the hard drive later (the next time you restart
your computer). If you see this prompt, click Schedule disc check.
After Windows has finished checking the drive for errors,
it provides a summary of the problems that it found.
4Correct any problems that are found by following the
on-screen instructions.
www.gateway.com
5Click OK.
Help
For more information about checking the hard drive for errors,
click Start, then click Help and Support. Type checking for disk errors in the Search Help box, then press E
Defragmenting the hard drive
When working with files, sometimes Windows divides the file
information into pieces and stores them in different places on
the hard drive. This is called fragmentation, and it is normal.
In order for your computer to use a file, Windows must search
for the pieces of the file and put them back together. This
process slows the hard drive performance.
Disk Defragmenter organizes the data on the drive so each file
is stored as one unit rather than as multiple pieces scattered
across different areas of the drive. Defragmenting the
information stored on the drive can improve hard drive
performance.
While Disk Defragmenter is running, do not use your keyboard
or mouse because using them may continuously stop and
restart the defragmenting process. Also, if you are connected
to a network, log off before starting Disk Defragmenter.
Network communication may stop the defragmentation
process and cause it to start over.
Tip
Because defragmenting a drive may take hours to complete (depending
on the size of the drive being defragmented), consider starting the process when
you will not need the computer for several hours.
NTER.
To defragment the hard drive:
1Disconnect your computer from the network.
2Click (Start), All Programs, Accessories, System
Tools, then click Disk Defragmenter. The Disk
Defragmenter dialog box opens.
69
CHAPTER 5: Maintaining Your Computer
3Click Defragment now. This process may take hours to
complete, depending on the size of the drive being
defragmented.
Start, then click Help and Support. Type defragmentingin the
Search Help box, then press E
Backing up files
Backing up files and removing them from the hard drive frees
space for new files on the hard drive. It also protects you from
losing important information if the hard drive fails or you
accidentally delete files.
You should back up your files regularly to a writable optical
disc (if you have a recordable drive). Use a backup device, such
as a recordable disc drive, to do a complete hard drive backup.
If you do not have a high-capacity backup device and you want
to purchase one, you can visit the Accessories Store at
www.gateway.com
To back up files:
1Click (Start) then click Computer. The Computer
window opens.
2Right-click the drive that you want to back up, click
Properties, then click the Tools tab.
Help
For more information about defragmenting the hard drive, click
NTER.
.
70
3Click Backup Now, then click Run a file backup now.
www.gateway.com
4Follow the on-screen instructions to select a backup
storage location and the files and folders to back up.
Help
For more information about backing up files, click Start, then click
Help and Support. Type backup in the Search Help box, then press
NTER.
E
Scheduling maintenance tasks
Task Scheduler lets you schedule maintenance tasks such as
running Disk Defragmenter and checking your drives for
errors.
Important
Your computer must be o n during scheduled tasks. If your computer is off,
scheduled tasks will not run.
To start the Task Scheduler:
1Click (Start), All Programs, Accessories, System
Tools, then click Task Scheduler. The Task Schedu ler
dialog box opens.
2Click Create Basic Task for basic tasks or click Create
Task for more complex tasks, then follow the on-screen
instructions to finish setting up and scheduling the task.
Help
For more information about scheduling tasks, click Start, then
click Help and Support. Type task scheduler in the Search Help box,
then press E
NTER.
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CHAPTER 5: Maintaining Your Computer
Moving from your old
computer
Transferring files and settings automatically
You can move your files, folders, software settings, and user
account settings (such as display, Internet, and e-mail settings)
from your old computer to your new one using Windows Easy
Transfer, providing your old computer uses Windows XP or
Windows Vista.
While using Windows Easy Transfer, you will not be able to run
other tasks on the computers.
Important
If your old computer does not use Windows XP or WindowsVista, you
must manually move your data by using a writeable disc, flash drive, or external
hard drive.
To move files and settings from your old computer:
1If you want to transfer program settings to your new
computer, install those programs on the new computer
before running Windows Easy Transfer. Windows Easy
Transfer copies only the software’s settings, not the
software itself, to the new computer.
2Click (Start), All Programs, Accessories, System
Tools, then click Windows Easy Transfer. The Windows
Easy Transfer dialog box opens.
3Click Next, click Start a new transfer, then follow the
on-screen instructions to complete the transfer.
72
Help
For more information about transferring files, click Start, then
click Help and Support. Type transferring files in the Search Help
box, then press E
NTER.
www.gateway.com
Transferring files and settings manually
You can manually transfer your personal data files by copying
them to removable media, such as a writable disc, an external
hard drive, a network location, or a flash drive.
Finding your documents
Ma ny pro gra ms save your pers onal da ta f iles in the Documents
or My Documents folder. Look in your old computer’s
documents folder for personal data files.
To find files in the documents folder:
1In Windows Vista, click (Start), then click
Documents. The Documents folder opens and displays
many of your saved personal data files. Go to Step 4.
- OR -
In Windows XP, click Start, then click My Documents.
The My Documents window opens and displays many of
your saved personal data files. Go to Step 4.
- OR -
In Windows 98, Windows Me, or Windows 2000,
double-click the My Computer icon on the desktop. Go
to the next step.
2Double-click the C:\ drive icon.
3Double-click the Documents or My Documents folder.
The My Documents window opens and displays many of
your saved personal data files.
4Copy your personal data files to removable media or to
another computer on your network.
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CHAPTER 5: Maintaining Your Computer
Finding other files
Use Windows Find or Search to locate other personal data files.
For more information, see “Using Windows” in your online User Guide.
You can often identify different data file types by looking at
the file’s extension (the part of the file name following the last
period). For example, a document file might have a .DOC
extension and a spreadsheet file might have an .XLS extension.
Sound and music.WAV, .CDA, .MP3, .MID, .MIDI, .WMA
To find files using Find or Search:
1In Windows Vista, click (Start), then click Search. The
Search Results window opens.
- OR -
In Windows XP, click Start, then click Search. The Search Results window opens.
- OR -
In Windows 98, Windows Me, or Windows 2000, click
Start, Find or Search, then click For Files or Folders.
The Search Results window opens.
2Type the filename you want to search for, then
press ENTER. The search results are displayed.
3To learn about more search options, click Help.
74
CHAPTER6
Troubleshooting
• Safety guidelines
• First steps
• Troubleshooting
• Recovering your system
• Telephone support
75
CHAPTER 6: Troubleshooting
Safety guidelines
While troubleshooting your computer, follow these safety
guidelines:
Warning
Never open your computer case while your computer is turned on and
while the modem cable, network cable, and power cord are connected.
Warning
Make sure that you are correctly grounded before accessing internal
components. For more information about preventing damage from static
electricity, see “Preventing static electricity discharge” on page 36.
Warning
To avoid bodily injury, do not attempt to troubleshoot your computer
problem if:
• Power cords or plugs are damaged
• Liquid has been spilled into your computer
• Your computer was dropped
• The case was damaged
Instead, unplug your computer and contact a qualified computer technician.
First steps
76
If you have problems with your computer, try these things first:
•Make sure that the power cord is connected to your
computer and an AC power outlet and that the power
outlet is supplying power.
•If you use a power strip or surge protector, make sure
that it is turned on.
•If a peripheral device does not work, make sure that all
connections are secure.
•Make sure that your hard drive is not full.
•If an error message appears on the screen, write down
the exact message. The message may help Customer
Care in diagnosing and fixing the problem.
•If you added or removed peripheral devices, review the
installation procedures you performed and make sure
that you followed each instruction.
•If an error occurs in a program, see the program’s
printed documentation or the online help.
Help
For more information about troubleshooting, click Start, then click
Help and Support. Type the keyword/phrase troubleshooting in the
Search Help box, then press E
NTER.
www.gateway.com
Troubleshooting
Troubleshooting topics are listed in alphabetical order.
Add-in cards
See “Expansion cards” on page 82.
Audio
See “Sound” on page 97.
CD or DVD drives
The computer does not recognize a disc or the CD or DVD
drive
•Make sure that the disc label is facing up, then try again.
•Try a different disc. Occasionally, discs are flawed or
become scratched and cannot be read by the CD or DVD
drive.
•If you are trying to play a DVD, make sure that you have
a DVD drive. To identify your drive type, see “Identifying
optical drive types” on page 25.
•Your computer may be experiencing some temporary
memory problems. Shut down and restart your
computer.
•Some music CDs have copy protection software. You may
not be able to play these CDs on your computer.
•Clean the disc. For more information, see “Cleaning
optical discs” on page 64.
•Restart your computer, then enter the BIOS Setup utility
by pressing and holding F2 while your computer
restarts. Make sure that the IDE controllers are enabled.
•Make sure that the drive is configured correctly by
following the instructions in the drive documentation.
•Reinstall the device driver.
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CHAPTER 6: Troubleshooting
An audio CD does not produce sound
•Make sure that the disc label is facing up, then try again.
•Some music CDs have copy protection software. You may
not be able to play these CDs on your computer.
•Make sure that the volume controls are turned up. For
more information, see “Adjusting the volume” on
page 30.
•Make sure that the mute controls are turned off. For
more information, see “Adjusting the volume” on
page 30.
•If you have external speakers attached, make sure that
the speakers are turned on and that the cables are
connected correctly and securely.
•Shut down and restart your computer.
•Clean the disc. For more information, see “Cleaning
optical discs” on page 64.
•Reinstall the appropriate device drivers.
A DVD movie will not play
•Make sure that you have a DVD drive. To identify your
drive type, see “Identifying optical drive types” on
page 25.
•Make sure that the disc label is facing up, then try again.
•Try a different disc. Occasionally discs are flawed or
become scratched and cannot be read by the DVD drive.
•Clean the disc. For more information, see “Cleaning
optical discs” on page 64.
•Shut down and restart your computer.
•Make sure that the DVD program has been installed on
your computer.
•DVDs and DVD drives contain regional codes that help
control DVD title exports and help reduce illegal disc
distribution. To be able to play a DVD, the disc’s regional
code and your DVD drive’s regional code must match.
The regional code on your DVD drive is determined by
your computer’s delivery address. The regional code for
the United States and Canada is 1. The regional code for
Mexico is 4. Your DVD drive’s regional code must match
the regional code for the disc. The regional code for the
disc is on the disc, disc documentation, or disc
packaging.
If the DVD movie does not play, the disc’s regional code
and your DVD drive’s regional code may not match.
•Reinstall the device driver.
78
Diskette drive
The diskette drive is not recognized
•Shut down and restart your computer.
You cannot save a file to diskette or you see the message
“disk is full or write-protected”
•Make sure that the write-protection tab on the
•Delete unnecessary files on the diskette and try again.
•Make sure that the diskette you are using is
•Try a different diskette. Occasionally diskettes are flawed
•Run Error-checking on the diskette. For more
You see an “Access Denied” or “Write protect” error
message
•Move the write-protection tab in the upper-right corner
•The diskette may be full. Delete unnecessary files on the
•Make sure that the diskette you are using is
•Try a different diskette. Occasionally diskettes are flawed
www.gateway.com
upper-right corner of the diskette is down (unprotected).
IBM-compatible.
and cannot be read by the diskette drive.
information, see “Checking the hard drive for errors” on
page 68. If errors are detected and corrected, try using
the diskette again.
of the diskette down (unprotected).
diskette and try again.
IBM-compatible.
and cannot be read by the diskette drive.
You see a “Disk is full” error message
•Delete unnecessary files on the diskette.
•Try a different diskette. Occasionally diskettes are flawed
and cannot be read by the diskette drive.
•Run Error Checking on the diskette. For more
information, see “Checking the hard drive for errors” on
page 68.
You see a “Non-system disk” or “Disk error” error message
•Eject the diskette from the diskette drive, then press
E
NTER.
•Make sure that the diskette you are using is
IBM-compatible.
79
Display
CHAPTER 6: Troubleshooting
The diskette drive LED is lit continuously
•Remove the diskette from the drive. If the light stays on,
try restarting your computer.
The screen resolution is not correct
•Change the screen resolution from the Display Settings
dialog box. For more information, see the “Customizing
Windows” chapter in your online User Guide.
The computer is running, but there is no picture
•Adjust the brightness and contrast controls to the center
position.
•If you are using an external display:
• Check the cable for bent or damaged pins.
• Make sure that the display is plugged in and turned
on. If the display is turned on, the power LED should
be lit.
• Make sure that the video cable is connected to the
video port on your computer.
• Connect an external display that you know works to
your computer.
•Reinstall the device driver.
The color is not uniform
The text on the display is dim or difficult to read
For more information about display types, see your display and
video card documentation.
then click Help and Support. Type the phrase screen resolution in the
Search Help box, then press E
DVD drives
80
•Make sure that the display warms up for at least
30 minutes before making a final judgment about color
uniformity.
•Adjust the brightness and contrast controls.
•Change the display settings. For more information, see
the “Customizing” chapter in your online User Guide.
Help
For more information about changing the screen resolution, click Start,
NTER.
•See “CD or DVD drives” on page 77.
Ethernet
www.gateway.com
You cannot see the other computers on your network
•Make sure that your Ethernet cable is plugged into the
Ethernet jack on your computer. Make sure that the
other end is plugged into a network router, switch, hub,
or other network device.
•Make sure that all computers are plugged into a
powered electrical outlet and turned on.
•Make sure that the router (if you are using one) is
plugged into a powered electrical outlet and turned on.
Most routers have lights that indicate they are working.
For more information, seethe documentation that came
with your router.
•If you are using a router, try rebooting it by unplugging
its power cord, waiting five seconds, then plugging it
back in.
•Make sure that all computers on your network have the
same workgroup name.
•Make sure that all computers are using the same Subnet
Mask.
•If you assigned IP addresses to the computers, make sure
that all computers have different IP addresses. For home
networks, IP addresses should be 192.168.N.N where N
is a number you assign between 0 and 254. The first N
should be the same for all computers on your network
and the second N should be different for all computers
on your network.
The computer does not recognize an Ethernet expansion
card
•Shut down and restart your computer.
•Make sure that you have installed the required software.
For more information, see the documentation that came
with your Ethernet card.
•Reseat the card. For more information about opening
your computer case, see “Opening the case” on page 37.
For more information about your Ethernet card, seethe
documentation that came with your Ethernet card.
81
Your Ethernet network is running slower than you expect
•If your Ethernet network is running slower than you
expect, check the speed of each Ethernet component.
For best results, all Ethernet components should be
standard Ethernet (10 Mbps), Fast Ethernet (100 Mbps or
10/100 Mbps), or Gigabit Ethernet (1000 Mbps or
10/100/1000 Mbps). A mixture of Ethernet, Fast
Ethernet, and Gigabit Ethernet components will result in
your network running at the slowest component speed.
Expansion cards
The computer does not recognize an expansion card
•Shut down and restart your computer.
•Make sure that you have installed the required software.
For more information, see the documentation that came
with your expansion card.
•Reseat the card.
File management
Help
For more information about restoring deleted files, click Start, then click
Help and Support. Type the keyword/phrase System Restore in the Search
Help box, then press E
CHAPTER 6: Troubleshooting
NTER.
A file was accidentally deleted
If a file was deleted while holding down the S
cannot be restored.
To restore deleted files:
1Double-click the Recycle Bin icon.
2Right-click the file you want to restore, then click
You need to restore your computer to a working condition
•See “Recovering your system” on page 97.
Floppy drive
See “Diskette drive” on page 79.
82
HIFT key, the file
Restore. The file is restored to the place where it was
originally deleted from.
If the Recycle Bin was emptied before you try to restore
a file, the file cannot be restored.
Hard drive
You see an “Insufficient disk space” error message
You see a “Data error” message
www.gateway.com
•Delete unnecessary files from the hard drive using Disk
Cleanup. For instructions on deleting unnecessary files,
see “Deleting unnecessary files” on page 67.
Help
For more information about file management, click Start, then
click Help and Support. Type the phrase file management in the
Search Help box, then press E
NTER.
•Empty the Recycle Bin by right-clicking the Recycle Bin
icon, then clicking Empty Recycle Bin.
Caution
All deleted files will be lost when you empty the Recycle Bin.
•Save your files to another drive. If the hard drive is full,
copy any files not regularly used to backup media, then
delete them from the hard drive.
•This may be the result of a defective area on the hard
drive. To fix hard drive problems, run the error checking
program. For instructions on fixing hard drive problems,
see “Checking the hard drive for errors” on page 68.
The hard drive cannot be accessed, or you see a “General
failure reading drive C” error message
•If a diskette is in the diskette drive, eject it and restart
your computer.
•If your computer has been subjected to static electricity
or physical shock, you may need to reinstall the
operating system. See “Recovering your system” on
page 97.
You see a “Non-system disk” or “disk error” error message
•Eject the diskette from the diskette drive, then press
NTER.
E
83
Internet
CHAPTER 6: Troubleshooting
See also “Modem (dial-up)” on page 90.
You cannot connect to the Internet
•If you are using a dial-up modem, make sure that the
modem cable is plugged into the modem jack and not
the Ethernet network jack. See your setup poster to
make sure that the connections have been made
correctly.
- OR -
If you are using a cable or DSL modem, make sure that
the modem cable is plugged into the Ethernet network
jack and not the modem jack. See your setup poster to
make sure that the connections have been made
correctly.
•Make sure that your account with your Internet service
provider (ISP) is set up correctly. Contact your ISP
technical support for help.
•Make sure that you do not have a problem with your
modem. For more information, “Modem (dial-up)” on
page 90.
Help
For more information about troubleshooting Internet
connections, click Start, then click Help and Support. Type the phrase
troubleshooting connections in the Search Help box, then press
E
NTER.
84
You see an “Unable to locate host” message and are unable
to browse the Internet
•This problem can occur when you have typed a URL (Web
address) incorrectly, you have lost your Internet
connection, or your ISP is having technical difficulties.
Double-check the URL or try a different URL. If the error
message still appears, disconnect from the ISP
connection and close your browser, then reconnect and
open the browser. If you still get the error, your ISP may
be having technical difficulties.
Keyboard
www.gateway.com
Connecting to a Web site takes too long
Many factors can affect Internet performance:
•The condition of the telephone lines in your residence or
at your local telephone service
•The condition of the Internet computers to which you
connect and the number of users accessing those
computers
•The complexity of graphics and multimedia on Web
pages
•Having multiple Web browsers open, performing
multiple downloads, and having multiple programs
open on your computer
People are sending you e-mail messages, but you have not
received any mail
•Click the receive button in your e-mail program.
•Make sure that your account with your Internet service
provider (ISP) is set up correctly. Contact your ISP for
technical support.
The keyboard does not work
•Make sure that the keyboard cable is plugged in
correctly. For more information, see your computer’s
setup poster.
•Remove all extension cables and switch boxes.
•Clean the keyboard by using an aerosol can of air with
a narrow, straw-like extension to remove dust and lint
trapped under the keys.
•Try a keyboard that you know works to make sure that
the keyboard port works.
•Reinstall the keyboard device driver.
A keyboard character keeps repeating or you see a
“keyboard stuck” or “key failure” error message
•Make sure that nothing is resting on the keyboard.
•Make sure that a key is not stuck. Press each key to
loosen a key that might be stuck, then restart your
computer.
85
Liquid spilled in the keyboard
•If you spilled liquid in the keyboard, turn off your
Media Center
This section only covers problems relating to Media Center
mode. Media Center mode is available only on Windows Vista
Home Premium and Ultimate versions. To view Media Center
troubleshooting information that is not covered in this section,
go to the Gateway support Web Site at www.gateway.com
Help
For more information about Windows Media Center, click Start, then click
Help and Support. Type the phrase Media Center in the Search Help box, then press E
The Media Center video display looks bad on your TV
Many factors, such as the display type, quality of the video
source, type of connection used, quality of video cables, display
device screen resolution, size of TV, age of the TV, or the type
of TV (interlaced or progressive scan), can affect the video
quality significantly:
•Display type—The Media Center is best viewed on
•Quality of video source—The quality of the video
CHAPTER 6: Troubleshooting
computer and unplug the keyboard. Clean the keyboard
and turn it upside down to drain it. Let the keyboard dry
before using it again. If the keyboard does not work after
it dries, you may need to replace it.
.
NTER.
computer displays. Other types of display devices,
including retail TVs, may provide lower quality video. If
you did not order a display device when you purchased
your computer, a progressive scan display device with a
VGA input is the best choice.
signal coming into the computer has an affect on the
video quality. The video displayed from Media Center is
only as good as the source video signal. Cable, digital
cable, and satellite usually provide better quality than an
antenna.
86
www.gateway.com
•Type of connection used—You can connect the
computer video output to a TV. However, the connection
type has an affect on the video quality. The Media Center
has two video outputs:
• VGA—If your TV includes a VGA port, connect the VGA
cable from the computer’s VGA (monitor) port to the
TV’s VGA In port for the best quality. Many TVs do not
have a VGA port.
• S-Video—If your TV does not have a VGA port, but
includes an S-Video port, connect the S-Video cable
from the computer’s S-Video Out port to the TV’s
S-Video In port. S-Video display quality is usually
good for TV images. The display quality for the
computer functions, however, is not as good as VGA
output. S-Video display output is not optimized for
computer video display.
•Quality of video cables—Poor quality or the incorrect
type of video cables can cause problems and affect the
video quality. Gateway recommends using high-quality
video cables that can be purchased from
www.gateway.com
Important
Cable connections must be made correctly for optimal video
quality. A loose cable connection can lower video quality.
.
•Screen resolution—Many TVs cannot display the high
resolution that your computer’s video signal uses, and
may shift, scramble, or scroll the picture. For a better
picture on a TV display, you may need to lower the
computer’s screen resolution to 800 × 600 or 640 × 480.
For more information about changing the screen
resolution, see the “Customizing Windows” chapter in
the online User Guide.
•Size of display device—Small computer displays for
standard computer applications are generally not
optimized for motion video playback. Although they
offer excellent resolutions and refresh rates, they are
designed to make static white backgrounds with black
text look readable. Some small display devices do not
make colorful motion video look its best. Generally,
video will look better on a larger display device.
•Age of the TV—Newer TVs usually have more advanced
features, produce a better quality picture, and support
higher screen resolutions. The Media Center video
display will likely be better on a newer model TV.
87
CHAPTER 6: Troubleshooting
•Typ e o f T V (interlaced or progressive scan)
Many CRT (tube) TVs use interlaced video. Interlaced
video displays a video frame with two passes of
alternating scan lines. The TV screen first displays the
video image odd lines one at a time, sequentially from
top to bottom, then it fills in the other half of the video
image with the even lines. Because most TVs use this
interlaced method to display the picture on the screen,
a standard interlaced analog TV will most likely flicker
when displaying thin lines and small text. An interlaced
video display device will produce a lower quality display,
especially when viewing and using the computer
functions.
Progressive scan video displays a video frame with one
pass of sequential scan lines. A progressive scan TV
displays the entire picture, drawn sequentially from top
to bottom, without the odd/even interlacing. This results
in a fuller, sharper picture and better display quality for
viewing and using the computer functions. The
progressive scan picture is also brighter and easier on
your eyes.
You need to configure your computer to output to aTV
•Your computer detects whether you are using a VGA or
an S-Video display device and automatically changes the
display settings for the type of display device you are
using. For more information, see the Gateway support
Web site at www.gateway.com
.
88
You want to change display settings to get better TV or DVD
image quality
•Adjust the display device brightness, contrast, hue, and
saturation. For more information, see the Gateway
support Web site at www.gateway.com
display’s user guide.
You need to burn programs that were recorded with your
computer to a DVD using Media Center
or see the
•Media Center saves recorded programs in the DVR-MS
format. You can burn a DVR-MS file to a DVD with DVD
recording (burning) software and with Media Center
itself.
Memory
www.gateway.com
You want to play recorded programs on other computers
•A DVR-MS file recorded to DVD can be replayed on
another computer running Media Center or on any
computer that has a DVD player and DVD decoder
software (such as WinDVD). The non-Media Center
computer must also have at least Windows XP with
Service Pack (SP) 1 or 2, Windows Media Player 9 or later,
and the Windows patch Q810243 Update.
You get a “Download Error” message when Media Center
tries to update the Program Guide
•You must be connected to the Internet to update the
Program Guide. Make sure that your Internet account is
set up and connected to the computer. For information
about manually updating the Program Guide, see your
online User Guide.
Help
For more information about troubleshooting memory errors, click Start,
then click Help and Support. Type the phrase memory error in the Search
Help box, then press E
NTER.
You see a “Memory error” message
•Use the Memory Diagnostic Tool to inspect your system
memory.
To run the Memory Diagnostic Tool:
• Click (Start), type Memory Diagnostic Tool,
then press ENTER. Click Restart now and check for
problems. Your computer restarts and runs the
memory diagnostics.
You see a “Not enough memory” error message
•Close all programs, then restart your computer.
Memory card reader
Drive letters for the memory card slots do not appear in the
Computer window
•The memory card reader was temporarily uninstalled
using the Remove Hardware icon in the system tray.
Reboot your computer, and your card reader will be
re-installed.
89
CHAPTER 6: Troubleshooting
Modem (cable or DSL)
My computer cannot connect to the Internet.
•Make sure that your modem is connected to the network
jack.
Tip
For the location of your network jack, see your setup poster or
“Back” on page 8.
•See the documentation that came with your modem for
additional troubleshooting information.
Modem (dial-up)
See also “Internet” on page 84.
Your modem does not dial or does not connect
•Make sure that the modem cable is plugged into the
modem jack and not the Ethernet network jack. See your
setup poster to make sure that the connections have
been made correctly.
•Make sure that your computer is connected to the
telephone line and the telephone line has a dial tone.
•Make sure that the modem cable is less than 6 feet
(1.8 meters) long.
•Remove any line splitters or surge protectors from your
telephone line, then check for a dial tone by plugging a
working telephone into the telephone wall jack.
•If you have additional telephone services such as call
waiting, call messaging, or voice mail, make sure that all
messages are cleared and call waiting is disabled before
using the modem. Contact your telephone service to get
the correct code to temporarily disable the service. Also
make sure that the modem dialing properties are set
correctly.
90
To check the dialing properties:
1Click (Start), then click Control Panel. The
Control Panel window opens.
2Click Hardware and Sound, then click Phone and
Modem Options. The Phone and Modem Options
dialog box opens.
3If this is the first time you have accessed this
category, the Location Information dialog box opens.
Enter the information for your area, then click OK.
www.gateway.com
4Click the Dialing Rules tab, click the location from
which you are dialing, then click Edit.
5Make sure that all settings are correct.
Help
For more information about dialing properties, click Start, then
click Help and Support. Type the keyword dialing in the Search Help
box, then press E
NTER.
•Disconnect any answering machine, fax machine, or
printer that is on the same line as the modem. Do not
connect these devices to the same telephone line as the
modem.
•Make sure that you are not using a digital, rollover, or
PBX line. These lines do not work with your modem.
•Check for line noise (scratchy, crackling, or popping
sounds). Line noise is a common problem that can cause
the modem to connect at a slower rate, abort
downloads, or even disconnect. The faster the modem,
the less line noise it can tolerate and still work correctly.
Listen to the line using your telephone. Dial a single
number (such as 1). When the dial tone stops, listen for
line noise. Wiggle the modem cable to see if that makes
a difference. Make sure that the connectors are free from
corrosion and all screws in the telephone wall jack are
secure.
You can also call your telephone service and have the
telephone line checked for noise or low line levels.
•Try another telephone line (either a different telephone
number in your house or a telephone line at a different
location). If you can connect on this line, call your
telephone service.
•Try connecting with the modem at a lower connection
speed. If reducing the connect speed lets you connect,
call your telephone service. The telephone line may be
too noisy.
You cannot connect to the Internet
•The ISP may be having technical difficulties. Contact your
ISP for technical support.
•See if the modem works with a different
communications program. The problem may be with
just one program.
•Review the troubleshooting information under
“Internet” on page 84.
91
CHAPTER 6: Troubleshooting
Your 56K modem does not connect at 56K
Current FCC regulations restrict actual data transfer rates over
public telephone lines to 53K. Other factors, such as line noise,
telephone service provider equipment, or ISP limitations, may
lower the speed even further.
If your computer has a v.90 modem, the speed at which you
can upload (send) data is limited to 33.6K. If your computer has
a v.92 modem, the speed at which you can upload data is
limited to 48K. Your ISP may not support 48K uploads.
Your fax communications program only sends and receives
faxes at 14,400 bps when you have a 56K modem
•Current fax technology only supports a maximum send
and receive rate of 14,400 bps.
The modem is not recognized by your computer
•Make sure that the line connected to the modem is
working and plugged into the appropriate port on your
computer. To make sure that the connections have been
made correctly, see your setup poster or “Connecting a
dial-up modem” on page 16.
•If the modem shares the telephone line with another
device, make sure that the telephone line is not in use
(for example, someone is on the telephone, or another
modem is in use).
•Use the modem cable that came with your computer.
Some telephone cables do not meet required cable
standards and may cause problems with the modem
connection.
•Shut down and restart your computer.
•Run Windows modem diagnostics.
92
To run modem diagnostics:
1Close all open programs.
2Click (Start), then click Control Panel. The
Control Panel window opens.
3Click Hardware and Sound, then click Phone and
Modem Options. The Phone and Modem Options
dialog box opens.
4If the Location Information dialog box opens, enter
your location information, then click OK.
5Click the Modems tab, click your modem, then click
Properties. The Modem Properties dialog box opens.
www.gateway.com
6Click the Diagnostic tab, then click Query Modem.
If information about the modem appears, the
modem passed diagnostics. If no modem
information is available, a white screen appears with
no data, or if you get an error such as port already open or the modem has failed to respond, the modem
did not pass diagnostics.
Help
For more information about modem troubleshooting, click Start,
then click Help and Support. Type the phrase modem troubleshooting in the Search Help box, then press E
The modem is noisy when it dials and connects
When your modem tries to connect to another modem, it
begins handshaking. Handshaking is a digital “getting
acquainted” conversation between the two modems that
establishes connection speeds and communication protocols.
You may hear unusual handshaking sounds when the modems
first connect. If the handshaking sounds are too loud, you can
turn down the modem volume.
To turn down the modem volume:
NTER.
1Click (Start), then click Control Panel. The
Control Panel window opens.
2Click Hardware and Sound, then click Phone and
Modem Options. The Phone and Modem Options
dialog box opens.
3Click the Modems tab, click the modem you want to
adjust, then click Properties.
4Click the Modem tab, then adjust the Speaker
volume control.
5Click OK twice to close the Phone and Modem
Options dialog box.
Monitor
See “Display” on page 80.
93
Mouse
The mouse does not work
The mouse works erratically
Networks
CHAPTER 6: Troubleshooting
•Make sure that the mouse cable is plugged in correctly.
•Shut down and restart your computer.
•Remove all extension cables and switch boxes.
•Try a mouse you know is working to make sure that the
mouse port works.
•If the mouse pointer begins moving erratically across the
computer display or becomes difficult to control
precisely, cleaning the mouse will likely improve its
accuracy.
•Clean the mouse by wiping the bottom with a clean,
damp cloth. Make sure that the optical sensor is clean
and free of debris.
•The mouse pad may have a printed or fabric pattern on
it that interferes with your mouse. Try a different mouse
pad.
You cannot connect to your company network
Every network is unique. Contact your company computer
department or network administrator for help. For more
information about setting up a network in your home, see
“Connecting to a broadband modem or network” on page 15,
your online User Guide, or “Ethernet” on page 81.
click Help and Support. Type the phrase network troubleshooting in the
Search Help box, then press E
Passwords
Your computer does not accept your password
94
Help
For more information about network troubleshooting, click Start, then
NTER.
•Make sure that CAPS LOCK is turned off, then retype the
password.
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