Garmin InReach Professional Owner's Manual

GARMIN EXPLORE™ WEB HELP FOR

INREACH® PROFESSIONAL

Owner’s Manual

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User Roles....................................................................... 1

Administrator Account Features.................................. 1

Getting Started............................................................................1

Considerations Before Getting Started.................................. 1

Collecting Data Before Getting Started.................................. 1

Setting Up and Verifying your Administrator Account

Information............................................................................. 1

Setting Up Your Account and Devices................................... 1

My Info........................................................................................ 1

Plans & Devices..........................................................................2

Adding a Device..................................................................... 2

Activating Devices..................................................................2

Assigning a User to a Device................................................. 2

Viewing Device Details.......................................................... 2

Suspending Devices or Changing Plans............................... 2

Professional Flex Plans.....................................................2

Professional Byte-Based Plans......................................... 2

Testing Devices..................................................................... 3

Groups & Users.......................................................................... 3

Creating New Users Manually............................................... 3

Creating New Users Using a Spreadsheet............................ 3

Setting a User Password....................................................... 3

Locking or Unlocking Users................................................... 3

Viewing Device History.......................................................... 3

Adding Personal Contacts..................................................... 4

Messages...............................................................................4

Editing Preset Messages.................................................. 4

Adding or Editing Quick Text Messages........................... 4

Creating a Group................................................................... 4

Adding Users to a Group...................................................4

Editing Group Settings...................................................... 4

Deleting a Group............................................................... 4

Hiding Users in a Group.................................................... 4

Profiles................................................................................... 4

Creating a Profile.............................................................. 4

Assigning a Profile to a Group.......................................... 5

Assigning a Profile to a User............................................. 5

Syncing or Updating Devices......................................................5

Checking the Sync Status of Active Devices......................... 5

Syncing Data to Devices Using a USB Cable........................ 5

Syncing Data to Your Device Using the Satellite Network..... 5

Syncing Data to Your Device Using the Garmin Explore

App.........................................................................................5

Syncing Data to Devices Using File Based Configuration..... 5

Map............................................................................................. 6

Professional Chat Window..................................................... 6

Chat Window Settings....................................................... 6

Sending Messages............................................................6

Waypoints, Routes, and Collections...................................... 6

Settings....................................................................................... 6

Billing..................................................................................... 6

Viewing Invoices............................................................... 6

Setting Up Team Tracking..................................................... 7

Enabling Team Tracking for a Group................................ 7

Pairing Team Tracking Devices with the Earthmate®

App.................................................................................... 7

Sending Team Updates.................................................... 7

Troubleshooting................................................................ 7

SOS Setup............................................................................. 7

Setting Up and Verifying SOS Notifications...................... 7

Adding SOS Notes............................................................ 7

Viewing Call Data Records.................................................... 8

Professional Tools...................................................................... 8

KML Feeds.............................................................................8

Standard User Features................................................. 8

Map............................................................................................. 8

Map Types............................................................................. 8

Zooming the Map................................................................... 8

Panning the Map.................................................................... 8

Measuring Distance on the Map............................................ 8

Your Location......................................................................... 8

Users List............................................................................... 8

Locating or Tracking a User.............................................. 8

Sending a Message to a User........................................... 9

Sending a Location to a User............................................ 9

Viewing User Messages and Content.................................... 9

Messages List........................................................................ 9

Library.................................................................................... 9

Viewing Your Library on the Map...................................... 9

Sharing Your Library on Your MapShare Web Page........ 9

Waypoints......................................................................... 9

Routes............................................................................. 10

Tracks and Activities....................................................... 10

Collections.......................................................................10

Map Filters........................................................................... 10

Adding a Bookmark......................................................... 11

Deleting a Bookmark....................................................... 11

Exporting Map Data............................................................. 11

Importing Map Data............................................................. 11

Map Availability.................................................................... 11

Adding a Map to Your Device......................................... 11

Devices..................................................................................... 11

Sync..................................................................................... 11

Syncing Data to Your Device Using a USB Cable.......... 11

Syncing Data Using Your Smartphone........................... 12

Inbox......................................................................................... 12

Contacts....................................................................................12

Your Contact........................................................................ 12

Personal Contacts................................................................12

Adding a Contact.............................................................12

Editing or Deleting a Contact.......................................... 12

Messages................................................................................. 12

Preset Messages................................................................. 12

Editing a Preset Message............................................... 12

Quick Text Messages.......................................................... 12

Adding a Quick Text Message........................................ 12

Editing a Quick Text Message........................................ 12

MapShare................................................................................. 12

Enabling the MapShare Feature.......................................... 12

Editing Your MapShare Address..................................... 12

MapShare Settings.............................................................. 13

Receiving Messages from Map Viewers......................... 13

Filtering MapShare Data...................................................... 13

Account..................................................................................... 13

My Info................................................................................. 13

Testing Your Device.............................................................13

Getting More Information.............................................13

Table of Contents i

User Roles

Each Garmin Explore user account has an assigned user role. Administrator: Your organization has one administrator

account. The administrator is the main point of contact and has access to set up billing information, devices, users, and organization-wide settings. Your organization must set up and verify the administrator account before you can set up additional users or devices. Some user features work differently for the administrator account. The administrator should refer to the Administrator Account Features section of the manual for more information about setting up your organization and using features unique to the administrator account (Administrator Account Features, page 1).

Standard User: All other user accounts in your organization are

standard user accounts. Standard users have access to features of the Garmin Explore web site, messaging features, and the devices set up and assigned to them by the administrator. An administrator with an assigned device also has access to user features, but has access to more options than a standard user account. If necessary, an administrator can restrict user access to the Garmin Explore web site.

Administrator Account Features

The administrator for your organization has access to set up billing information, devices, users, and settings. The information in this chapter applies only to the Garmin Explore administrator account.

Getting Started

When using the Garmin Explore website for the first time, you should review these tasks to learn about the activation and implementation of your devices, users, and plans.

• Ask yourself questions about how the devices will be used in your organization (Considerations Before Getting Started,

page 1).

• Gather data about your users, your service plan, and your payment method (Collecting Data Before Getting Started,

page 1).

• Set up your administrator account access and verify your contact information (Setting Up and Verifying your

Administrator Account Information, page 1).

• Set up devices for your users (Setting Up Your Account and

Devices, page 1).

Considerations Before Getting Started

As your company's inReach device administrator, you should consider these questions before distributing devices to your users.

• Will devices be assigned to specific people in the organization, or will they be shared within the organization?

• Will you be the only user allowed to manage all of the accounts, or will each device owner manage their own account?

• Will the devices be used to send only SOS messages, or will they also send text messages?

• Will the devices be used as tracking devices?

• Will the devices be used throughout the year, or only during specific months?

• What service plan will be used for each device?

• Will the devices be connected to a smartphone or tablet?

Collecting Data Before Getting Started

Before you begin setting up devices, you should complete these tasks.

• Select an option:

◦ If devices will be assigned to specific people for use,

collect each user's name, contact information, and emergency contact information if that information differs from the organization's information.

◦ If devices will be shared within the organization, use the

same information for all users. This includes dummy account names, contact information, and emergency contact information.

TIP: Professional emergency contacts, such as the user's supervisor, should be used instead of personal emergency contacts. These contacts should be able to assist the Garmin® International Emergency Response Coordination Center (IERCC) in the event of an SOS.

• Determine which service plan will be used for each device. Each device can be on a different plan level. You can adjust

the plan levels as needed.

• Have credit card information available before you create the account.

NOTE: The default payment method is monthly credit card automatic billing. If this is not the preferred method, contact the Professional Sales team to discuss other payment options (Getting More Information, page 13).

• If necessary, have your tax exemption certificate or an image of your organization's P-card showing the first four digits only.

NOTE: You can send proof of tax exemption to the Professional Billing team (Getting More Information,

page 13).

Setting Up and Verifying your Administrator Account Information

Your Garmin Explore account has one administrator for the organization. The administrator is the main point of contact, and has access to set up billing information, devices, users, and settings.

Go to explore.garmin.com.

Follow the on-screen instructions to set up your account.

From the Settings tab, select the Billing tab, and review

your contact information and emergency contacts. If necessary, click Edit to make changes to your contact

information and emergency contacts. Click Save.

Setting Up Your Account and Devices

Before distributing devices to your users, you should review these tasks to confirm setup is complete.

• Verify your administrator account information (Setting Up and

Verifying your Administrator Account Information, page 1).

• Add devices to the account (Adding a Device, page 2).

• Review the service plan options (Professional Flex Plans,

page 2, Professional Byte-Based Plans, page 2).

• Set up new users (Creating New Users Using a Spreadsheet,

page 3).

• Create groups and subgroups, and configure group profiles (Creating a Group, page 4).

• Activate your devices on service plans (Activating Devices,

page 2).

• Assign devices to users (Assigning a User to a Device,

page 2).

• Verify your SOS protocol (SOS Setup, page 7).

• Sync your devices (Sync, page 11).

• Test your devices (Testing Devices, page 3).

My Info

If the administrator account has an individual device assigned to the administrator, the My Info tab provides management tools

User Roles 1

for the individual device. It does not provide management tools for other devices on the account. It displays the administrator's conversation history, personal contacts, inReach address, preset messages, and quick text messages. An administrator with an active device can follow the standard user instructions to use the inbox (Inbox, page 12), contacts (Contacts, page 12), and messages (Messages, page 4).

The My Info tab for administrator accounts also includes options to manage the organization's MapShare™ page. While the MapShare feature is also available to standard users, the MapShare page created in the administrator account shows all of the users on the account. Users must enable the MapShare feature before they appear on the administrator's MapShare page (Enabling the MapShare Feature, page 12).

Plans & Devices

The Plans & Devices tab allows administrators to activate devices, manage active devices, and monitor up-to-date usage information for all devices on the account. This includes data usage, which devices are active, which devices have been synced recently, and the accumulated usage for the current billing cycle.

Adding a Device

From the Plans & Devices tab, click Add Device.

Enter the device IMEI and authorization code.

NOTE: The IMEI and authorization code appear on the

activation screen the first time you turn the device on. You can also find them in the About menu on the device. For additional help determining the IMEI and authorization code, contact the Professional Sales team (Getting More

Information, page 13).

If necessary, click Add Another to add multiple devices with

the same data plan. Select a data plan.

NOTE: You can select No Plan for devices that will be

activated in the future. Click Add Devices.

Activating Devices

You must activate each device before it can be used in the field. After activation, monthly billing and fees begin.

From the Plans & Devices tab, select the checkbox next to

each IMEI number you are activating. Click Bulk Actions > Activate.

Select a service plan.

Click Continue.

Confirm the plan change.

Click Reactivate.

NOTE: Activation fees are applied at this time.

Assigning a User to a Device

Before you can assign a user to a device, you must activate the device (Activating Devices, page 2) and create new users (Creating New Users Manually, page 3).

You must assign a user to a device before it can be used in the field. When sending and receiving messages with a device, messages are associated with the assigned user, and responses are intended for the assigned user. When tracking with a device, map points represent the assigned user only.

From the Plans & Devices tab, click > Assign User.

Select a user.

Click Assign.

Viewing Device Details

From the Plans & Devices tab, select an option:

• To view activated and deactivated devices, select an

option from the Plan drop-down list.

• To view device assignment, select an option from the

Assigned drop-down list.

• To view the total number of bytes used out of the assigned

bytes for the month for byte-based plans, sort the Total

Usage column by ascending or descending amount. NOTE: Red text indicates the device has used more than

the allotted amount of data for the month and overage charges are in effect.

• To view the total number of messages sent for

Professional Flex plans, sort the Total Usage column by ascending or descending number.

Suspending Devices or Changing Plans

Administrators can suspend devices or change plans for any device on their account. For byte-based plans, this may help minimize overage charges or save on frequently unused bytes per month. Plan changes can be made at any time, and as many times as needed. There is no penalty for moving to a higher plan. For byte-based plans, there is a charge for moving to a lower plan. For Professional Flex plans, there is no charge for moving to a lower plan.

NOTE: Suspended devices cannot send or receive messages or initiate an SOS rescue.

From the Plans & Devices tab, click > Change Plan or

Suspend.

Select an option:

• Select the new subscription plan.

• Suspend the device. If necessary, select the checkbox to send a message

requesting acceptance to the device being updated. If necessary, enter the message to be sent to the device.

Select Change Service.

Professional Flex Plans

Professional Flex subscription plans offer multiple levels of service to meet the operational needs of your team or organization. Go to explore.garmin.com/inreach/professional for information about Professional Flex plan offerings and pricing.

All Professional Flex plans offer these features.

• Month-to-month subscription with a 30-day commitment

• Options to pay by credit card or net-30 invoicing terms (following credit approval)

• Centralized billing to one account

• Ability to suspend service in the off-season, or when staff is not deployed in the field

• Ability to move up or move down a plan for free when your tracking or communication needs change

• Dedicated professional customer support and sales teams

Professional Byte-Based Plans

Professional byte-based subscription plans offer six levels of service. Unlike Professional Flex and consumer plans, bytebased plans are based on the total number of bytes used instead of a specific number of messages or tracking points. Byte-based plans allow for quicker tracking intervals (such as 30 seconds) than other plan types which offer tracking intervals starting at two minutes. Byte-based plans also offer the Team Tracking feature, which offers team tracking and messaging functions without cellular or Wi‑Fi® connections. Contact the Professional Sales team for byte-based plan pricing and details (Getting More Information, page 13).

2 Administrator Account Features

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