EIDOS, INC., LICENSE & LIMITED WARRANTY
Eidos, Inc., warrants to you, the original purchaser of this disc, that for a
period of ninety (90) days from the date of your purchase, this disc shall be
free from defects in materials and workmanship. If, at any time during the
applicable ninety (90) day warranty period you determine that this limited
warranty has been breached, Eidos, Inc., agrees, in its sole option, to repair or
replace, free of charge, any such disc, provided the disc is returned postage-paid
to the Eidos, Inc., Factory Service Center and a proof of date of purchase is included.
This limited warranty is not applicable to normal wear and tear and shall be void with
respect to any defects that arise from disc abuse, unreasonable use, mistreatment or
neglect. This disc is sold “as is” without any warranties of any kind, express or implied,
including implied warranties of merchantability or fitness for a particular purpose, other
than the limited warranty expressly stated above.
No other claims arising out of your purchase and use of this disc shall be binding on or
obligate Eidos, Inc., in any manner. Eidos, Inc., will not be liable to you for any losses or
damages incurred for any reason as a result of your use of this disc, including, but not
limited to, any special, incidental, or consequential damages resulting from your
possession, use or malfunction of this disc. This limited warranty states the entire
obligation of Eidos, Inc., with respect to the purchase of your disc. If any part of this
limited warranty is determined to be void or illegal, the remainder shall remain in full
force and effect. For warranty support please contact our Customer Support department
at (415) 615-6220. Our staff is available Monday through Friday, 9:00 a.m. to 12:00
noon and 1:00 p.m. to 5:00 p.m. Pacific Time. You are responsible for all toll charges.
Customer Support Representatives will not provide game hints, strategies or codes.
PRODUCT RETURN PROCEDURE
In the event our support agents determine that your game disc is defective, you will
need to forward material directly to us. Please include a brief letter explaining what is
enclosed and why you are sending it to us. The agent you speak with will give you
an authorization number that must be included and you will need to include a daytime
phone number so that we can contact you if necessary. Any materials not containing
this authorization number will be returned to you unprocessed and unopened.
Send your postage-paid package to the following address:
Eidos, Inc. Customer Services
RMA# (state your authorization number here)
651 Brannan Street, Suite 400
San Francisco, CA 94107
You are responsible for postage of your game to our service center.
The Rebellion logo, 2000 AD logo, Rogue Trooper characters, objects, locations and logos are trademarked
or registered trademarks of Rebellion A/S in the United States and/or other jurisdictions. All rights
reserved. This product contains software technology licensed from GameSpy Industries, Inc.
©1999-2003 GameSpy Industries, Inc. GameSpy and the “Powered by GameSpy” design are
trademarks of GameSpy Industries, Inc. All rights reserved. Development tools and related technology
provided under license from Logitech. ©2001-2004 Logitech. All rights reserved. Uses Bink Video.
Copyright ©1997-2003 by RAD Game Tools, Inc.
Published in North America by Eidos, Inc., and published in the rest of the world by Eidos
Interactive Ltd.
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Register online at
www.eidosregistration.com
CONTACTING TECH SUPPORT
If you have a technical problem with
the game, our Support Department is
here to help. Our web site contains
up-to-date information on the most
common difficulties with our products;
this information is the same as that
used by our support agents. If you are
unable to find the information you
need on our web site, please feel free
to contact us via email, fax, telephone
or letter. (When contacting us via
email or fax, please be sure to put
the game title in the subject
of your message.)
ASSISTANCE VIA THE WORLD
WIDE WEB
The fastest way to answer most
questions is by visiting our online
support. You can find the latest
support information at
http://support.eidosinteractive.com.
Our support FAQ’s are available 24/7
for your convenience. These pages are
updated frequently and have the same
information that our support techs will
use to answer your question if you call
or email us. The answers to about
90% of the questions we are asked
can be found there, so it really is
worth the time to take a look!
The second fastest way to get an
answer to your question is to email us.
(You will find our email submission
forms at our web site.) We typically
respond to email queries within
24-48 hours during the business week.
Response times can be considerably
longer over the weekend, holidays and
immediately after a product release.
It all depends on how many people we
have working and how much email is
coming in at any one time, but we do
try really hard to get you the right
answer as quickly as possible.
Weekdays, excluding holidays,
during the hours when the phones
are open, we still give email questions
our highest priority.
Through this site you will also have
access to our FTP (File Transfer
Protocol) area where you can
download patches and new
enhancements as soon as they
become available.
ASSISTANCE VIA TELEPHONE
OR FAX
We are available to take your calls
Monday through Friday, 9:00 a.m. –
12 noon and 1 p.m – 5:00 p.m.,
Pacific Time at (415) 615-6220 (voice)
or (415) 547-1201 (fax). Our tech
support department is closed on all
major holidays.
Note: You are responsible for all toll
charges when calling.
To ensure the quickest service you will
need to be at your computer and have
the following information at hand:
• A complete listing of your
computer’s hardware. (Contact
your computer manufacturer if you
are unsure.)
• What version of Windows®you
are using.
• A copy of your DirectX Diagnostics
report.
1. Click Start.
2. Click Run.
3. Type dxdiag.
4. Click OK.
5. Click the Save Information button
and save the file to your
computer.
6. When you call our Technical
Support line, either have this file
open or have a printed copy.
If you send an email query you
may attach the file to the email.
• What error message(s), if any, you
have had.
• How the game is currently
configured.
NOTE: OUR SUPPORT AGENTS DO NOT HAVE AND WILL NOT GIVE
GAME HINTS STRATEGIES OR CODES
TECH SUPPORT