MDK™2
VIII. TECH NICAL SUPPO RT
TROUBLES H OOTIN G D O CUMENTS ONLINE!
Interplay Entertainment Corp. Technical Support now offers troubleshooting guides with complete
installation and setup instructions as well as information that will help you overcome the most common
difficulties. If you have access to the World Wide Web, you can find these at:
www.interplay.com/support/
Here you will find troubleshooting information on as well as information on regular system maintenance
and performance.
DirectX www.interplay.com/support/directx/
Joysticks www.interplay.com/support/joystick/
Modems and Networks www.interplay.com/support/modem/
(For game-specific information and additional troubleshooting, visit our main page at: www.interpla y.com)
If you have questions about the program, our Technical Support Department can help. Our web site
contains up-to-date information on the most common difficulties with our products, and this information is
the same as that used by our product support technicians. We keep the product support pages updated on
a regular basis, so please check here first for no-wait solutions: www.interplay.com/support/
If you are unable to find the information you need on our web site, please feel free to contact Technical
Support via e-mail, phone, fax, or letter. Please be sure to include the following information in your email message, fax, or letter:
• Title of Game
• Computer manufacturer
• Operating system (Windows®95, DOS 6.22, etc.)
• CPU type and speed in MHz
• Amount of RAM
• Sound card type and settings (address, IRQ, DMA)
• Video card
• CD-ROM
• Mouse driver and version
• Joystick and game card (if any)
• A copy of the CONFI G.SYS and AUTOEXEC.BAT files from your hard drive
• A description of the problem you're having
If you need to talk to someone immediately, call us at (949) 553-6678 Monday through Friday between
8:00AM-5: 45PM, Pacific Standard Time with 24 hours, 7 days a week support available through the use
of our automated wizard. Please have the above information ready when you call. This will help us
answer your question in the shortest possible time. When you call you will initially be connected with our
automated wizard. For information pertaining to your specific title, press "1" on the main menu and
listen carefully to all prompts. All titles are listed alphabetically. After you have selected your title, the
most common difficulties will be listed. If the difficulty you are having is not listed or you need additional
assistance, you may press "0" on your games main menu, and you will be transferred to a Technical
Support Representative. No hints or codes are available from this line. You must call Interplay’s HINT
Line for hints, tips, or codes at 1-900-370-PLAY. You must be 18 years +, have a touch-tone phone, and
the cost is $0.95 per minute.
Interplay Entertainment Corp. Support Fax: (949) 252-2820
Interplay Entertainment Corp. Technical Support • 16815 Von Karman Avenue • Irvine, CA 92606
HOW TO REACH US ONLINE
INTERNET E-MAIL: support@interplay.com
WORLD WIDE WEB: www.interplay.com
FTP: ftp.interplay.com
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