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RED ALERT
User Manual
31 pgs994.29 Kb0

GAI-Tronics RED ALERT User Manual

Pub. 42004-441H
GAI - TR ON ICS ®
A H U B B E L L C O M P A N Y
Hands-free VoIP Telephone Manual
T A B L E O F C O N T E N T S
System Requirements and Limitations .......................................................................................... 2
Tips for VoIP Subscribers ............................................................................................................. 3
Features and Functions ................................................................................................................. 3
Placing an Auto-dial Emergency Call................................................................ ............................ 3
Placing an Auto-dial Non-Emergency Call ................................................................ .................... 4
Placing a General Telephone Call ................................................................................................. 4
Receiving a Call ............................................................................................................................ 4
Multicast Broadcast ...................................................................................................................... 4
Monitoring and Reporting ............................................................................................................ 5
General Information ..................................................................................................................... 5
Safety Guidelines .......................................................................................................................... 6
Station Placement ......................................................................................................................... 6
Security Hardware ........................................................................................................................ 6
Conduit Installation Details (Surface-Mount Models) ................................................................... 7
Models 393-700, 393AL-700, and 394AL-702 (Surface Mount Applications)................................. 8
Models 397-70x and 398-70x (Stanchion/Flush-Mount Applications) .......................................... 10
Models 397-70xFS and 398-701FS (Flush-Mount Applications) .................................................. 15
Field Wiring ................................................................................................................................ 18
Power...................................................................................................................................................................................... 18
Network ................................................................................................................................................................................. 18
I/O ........................................................................................................................................................................................... 20
Recommended Cabling ....................................................................................................................................................... 20
VoIP Telephone Input Contacts .................................................................................................. 21
VoIP Telephone Output Contacts ............................................................................................... 21
GAI-TRONICS 3030 KUTZTOWN RD. READING, PA 19605 USA
610-777-1374 800-492-1212 Fax: 610-796-5954
VISIT WWW.GAI-TRONICS.COM FOR PRODUCT LITERATURE AND MANUALS
PUB. 42004-441H
HANDS-FREE VOIP TELEPHONE MANAUL
Status Indication ......................................................................................................................... 21
Power...................................................................................................................................................................................... 21
Heartbeat................................................................................................................................................................................ 21
EACT ..................................................................................................................................................................................... 21
GAI-Tronics Strobe Connection.................................................................................................. 22
VoIP PCBA Setup ................................................................ ................................ ....................... 23
VoIP PCBA Initial Network Configuration .................................................................................................................... 23
General Information ................................................................................................................... 24
Preventive Maintenance for Models 397-70x, 397-70xFS, 398-70x, and 398-701FS ..................... 24
Cleaning ................................................................................................................................................................................. 24
Prevention.............................................................................................................................................................................. 24
Service ........................................................................................................................................ 24
Troubleshooting .......................................................................................................................... 25
Replacement and Optional Parts................................................................................................. 28
GAI-TRONICS 3030 KUTZTOWN RD. READING, PA 19605 USA
610-777-1374 800-492-1212 Fax: 610-796-5954
VISIT WWW.GAI-TRONICS.COM FOR PRODUCT LITERATURE AND MANUALS
PUB. 42004-441H
GAI - TR ON ICS ®
A H U B B E L L C O M P A N Y
Hands-free VoIP Telephone Manual
Confidentiality Notice
This manual is provided solely as an installation, operation, and maintenance guide, which contains sensitive business and technical information, that is confidential and proprietary to GAI-Tronics. GAI-Tronics retains all intellectual property and other rights in or to the information contained herein, and such information may only be used in connection with the operation of your GAI-Tronics product or system. This manual may not be disclosed in any form, in whole or in part, directly or indirectly, to any third party.
Product Overview
RED ALERT® Hands-free VoIP Telephones are designed for connection to a 10/100 Mb Ethernet network. These telephones will operate from Power-over-Ethernet (POE) or an external 24 to 48 V dc power source. The VoIP Telephones provide direct point-to -point communications between personnel throughout the facility over the existing LAN and can be utilized for multicast broadcasts. All models are weatherproof rated as 3R (rainproof).
In addition to providing standard telephone operation, RED ALERT® VoIP telephones feature real-time alarm reporting that enables system supervisors to monitor a telephone’s activity and address caller needs or maintenance issues immediately. Also, four user-configurable inputs and two outputs have been provided for customer use.
The RED ALERT® VoIP Telephones listed in Table 1 are detailed in this manual:
GAI-TRONICS 3030 KUTZTOWN RD. READING, PA 19605 USA
610-777-1374 800-492-1212 Fax: 610-796-5954
VISIT WWW.GAI-TRONICS.COM FOR PRODUCT LITERATURE AND MANUALS
PUB. 42004-441H
Model
Description
393-700
Surface-Mount VoIP Telephone, weatherproof, yellow engineered plastic enclosure, HELP auto-dial push button, and CALL RECEIVED WHEN LIT LED.
393AL­700
Surface-Mount VoIP Telephone, weatherproof, cast-aluminum enclosure painted safety
yellow, HELP auto-dial push button, and CALL RECEIVED WHEN LIT LED.
394AL­702
Surface-Mount VoIP Telephone, weatherproof, cast-aluminum enclosure painted safety
yellow, HELP auto-dial push button, CALL (off-hook) button, 12-button Braille keypad, and
CALL RECEIVED WHEN LIT LED.
397-700
Flush-Mount VoIP Telephone, weatherproof, brushed stainless steel front panel, HELP auto-
dial push button, and CALL RECEIVED WHEN LIT LED.
397­700FS
Flush-Mount Compact VoIP Telephone, weatherproof, brushed stainless steel front panel,
HELP auto-dial push button, and CALL RECEIVED WHEN LIT LED. This telephone is
functionally identical to Model 397-700.
397-701
Flush-Mount VoIP Telephone, weatherproof, brushed stainless steel front panel, HELP auto- dial push button, ASSISTANCE auto-dial push button, and CALL RECEIVED WHEN LIT LED.
397­701FS
Flush-Mount Compact VoIP Telephone, weatherproof, brushed stainless steel front panel,
HELP auto-dial push button, ASSISTANCE auto-dial push button, and CALL RECEIVED
WHEN LIT LED. This telephone is functionally identical to Model 397-701.
397-702
Flush-Mount Emergency Telephone, weatherproof, brushed stainless steel front panel, and two CALL auto-dial push buttons.
398-701
Flush-Mount VoIP Telephone, weatherproof, brushed stainless steel front panel, CALL (off- hook) push button, 12-button Braille keypad, and CALL RECEIVED WHEN LIT LED. This telephone is simply a rugged, hands-free telephone, which is not intended for emergency use.
398­701FS
Flush-Mount Compact VoIP Telephone, weatherproof, brushed stainless steel front panel,
CALL (off-hook) push button, 12-button Braille keypad, and CALL RECEIVED WHEN LIT LED.
This telephone is simply a rugged, hands-free telephone, which is not intended for emergency use. This telephone is functionally identical to Model 398-701.
398-702
Flush-Mount VoIP Telephone, weatherproof, brushed stainless steel front panel, HELP auto-
dial push button, CALL (off-hook) button, 12-button Braille keypad, and CALL RECEIVED WHEN LIT LED.
HANDS-FREE VOIP TELEPHONE MANUAL PAGE 2 OF 28
Table 1. Model Chart
System Requirements and Limitations
The VoIP telephones require Power-over-Ethernet (POE) or a local 24 to 48 V dc power source for operation. Two VoIP telephones can be connected in a peer-to-peer configuration without the need for a LAN. However, a 10/100 BaseT Ethernet network with a Session Initiation Protocol (SIP) server is required for systems containing three or more VoIP telephones. Conferences are limited by the customer’s LAN media capabilities and the services available at each end point.
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In addition to direct point-to-point dialing (peer-to-peer), directly or via a SIP server, each telephone is capable of receiving a multicast broadcast. Multicast allows a single audio stream to be sent to multiple end points simultaneously to achieve multi-point paging or public address functionality over IP. Multicast requires the use of a SIP server that specifically supports multicast functionality and each telephone must be configured (enabled) to receive multicast packets.
Tips for VoIP Subscribers
If you have or are thinking of subscribing to an interconnected VoIP service, you should: Provide your accurate physical address to your interconnected VoIP service provider to ensure that
emergency services can quickly be dispatched to your location.
Be familiar with your VoIP service provider’s procedures for updating your address and promptly
update address information in the event of a change.
Have a clear understanding of any limitations of your 911 service. Inform children, babysitters, and visitors about your VoIP service and its 911 limitations, if any. If your power is out or your internet connection is down, be aware that your VoIP service may not
work. Consider installing a backup power supply, maintaining a traditional telephone line, or having a wireless telephone as a backup.
If you have questions about interconnected VoIP and 911 or about VoIP in general, see
http://www.fcc.gov/cgb/consumerfacts/voip.html.
Features and Functions
The RED ALERT® Voice-Over-internet Protocol (VoIP) hands-free telephones include the following features:
SIP compatible (RFC3261) Automatic call divert (memory list) Weather and vandal-resistant Real-time alarm reporting via email, syslog, or TMA software Power-over-Ethernet compatible Configurable via web page, serial link or download Four auxiliary inputs, two volt-free contact outputs Multicast capability, up to eight addresses ADA Compliant
Operation
Placing an Auto-dial Emergency Call
Models 393-700 , 393AL-700, 394AL-702 , 397-700, 397-700FS, 397-701, 397-701FS,
and 398-702
To place an emergency call:
1. Press the HELP push button to place an immediate call to a preprogrammed emergency number;
typically a security office or 911.
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HANDS-FREE VOIP TELEPHONE MANUAL PAGE 4 OF 28
2. The CALL RECEIVED WHEN LIT LED will light steady in accordance with the Americans with
Disabilities Act (ADA) when the call is answered.
3. The call cannot be terminated by the initiator. The call is terminated by any of the following: the receiving caller hangs up, the defined timeout for call duration is exceeded, or the SIP server disconnects the call.
Placing an Auto-dial Non-Emergency Call
Models 397-701, 397-701FS, and 397 -702
To place a non-emergency call:
1. Press the ASSISTANCE push button to place an immediate call to a preprogrammed non-emergency number (garage, dorm, etc.).
2. The CALL RECEIVED WHEN LIT LED, will light steady in accordance with the Americans with Disabilities Act (ADA) when the call is answered.
3. The call is terminated by the any of the following: pressing the ASSISTANCE push button again, the receiving caller hangs up, the defined timeout for call duration is exceeded, or the SIP server disconnects the call.
Placing a General Telephone Call
Models 394AL-702, 398-701, 398-701FS, and 398-702
To place a general telephone call:
1. Press the CALL push button.
2. Wait for the dial tone.
3. Use the keypad to dial the desired number.
4. The CALL RECEIVED WHEN LIT LED will light steady in accordance with the American with Disabilities Act (ADA) when the call is answered.
5. The call is terminated by any of the following: pressing the CALL push button again, the receiving caller hangs up, the defined timeout for call duration is exceeded, or the SIP server disconnects the call.
Receiving a Call
When a RED ALERT® VoIP Emergency Telephone is called, the unit automatically goes off-hook (auto­answer) and a conversation can take place.
Multicast Broadcast
When making a multicast call, the SIP server will send a paging request to a specific IP address and expect multiple telephones to accept and play the subsequent audio. GAI-Tronics VoIP telephones can be programmed for up to eight multicast addresses to permit the receipt of multicast broadcasts from different sources or to enable zoning of broadcasts. Each multicast address can be assigned a priority (via programming) to define broadcast override. A telephone with multicast enabled can still make and receive normal calls (peer-to-peer or SIP server). Normal calls can be assigned a priority level, defining whether calls can override multicasts or vice versa.
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WARNING
CAUTION
HANDS-FREE VOIP TELEPHONE MANUAL PAGE 5 OF 28
Monitoring and Reporting
Each telephone can recognize and generate several hardware and configuration fault condition alarms. These alarms can be signaled to a remote site using three methods:
Syslog output over TCP SMTP mail message Telephone Management Application (TMA) software (purchased separately)
NOTE: Use of the TMA maintenance software application permits “system” monitoring and data
collection/reporting from a central location.
Available alarms are:
Handset integrity loop (if applicable) Configuration error Cold reset (power cycle) Warm reset (internal command) Keypad error (if applicable) Key hook (off hook status, if applicable) Register fail (unsuccessful SIP registration) Audio Path Test (speaker/microphone test)
Installation
General Information
This product can contain hazardous voltages. Always remove power to this
station and any associated equipment before beginning any installation.
Do not install this equipment in areas other than those indicated on the approval listing in the “Specifications” section of this manual. Such installation may cause a safety hazard and consequent injury or property damage.
Install equipment without modification and according to all applicable local and national electrical codes. Consult the National Electrical Code (NFPA 70), Canadian Standards Association (CSA 22.1), and local codes for specific requirements regarding your installation. Class 2 circuit wiring must be performed in accordance with NEC 725.55.
NOTE: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Depending upon the wiring and features used on this device, additional precautions may be necessary not to cause harmful interference. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.
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HANDS-FREE VOIP TELEPHONE MANUAL PAGE 6 OF 28
Safety Guidelines
When installing any GAI-Tronics equipment, please adhere to the following guidelines to ensure the safety of all personnel:
Do not install wiring during a lightning storm. Electrostatic Discharge (ESD) Protection: Your VoIP telephone may have an earth ground terminal
provision. If so, ensure that it is connected to ground in accordance with all local safety regulations and the National Electrical Code (NEC). Grounding has to be ensured for safe and stable communications. Do not use long and coiled ground wires. Trim ground wires to the required length. Use a star configuration whenever possible. Please note proper grounding does not eliminate the need for lightning protection for the telephone or the telephone system. A category 5 data line lightning surge protector is recommended for telephones subject to any electrostatic discharge (e.g. lightning).
Do not install jacks in wet locations unless the jack is specifically designed for wet locations.
Station Placement
To prevent feedback problems in the system, volume settings, and station placement must be taken into consideration. Unpleasant feedback problems can be reduced by:
Pointing the telephone away from other telephones located nearby Reducing volume levels
Security Hardware
All of the telephones described in this manual are vandal-resistant. The front panel for each telephone covered in this manual is attached to its enclosure with security screws. A GAI-Tronics Model 233-001 Security Screwdriver or Torx T-25 security head tip (sold separately) is required for installing the telephone.
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HANDS-FREE VOIP TELEPHONE MANUAL PAGE 7 OF 28
Conduit Installation Details (Surface-M ount Models)
GAI-Tronics recommends installing Ethernet and power lines in conduit to protect against accidental damage and vandalism. To prevent moisture from entering the enclosure, the following is recommended:
Conduit should enter the enclosure from the bottom. Sealed fittings should be installed at all cable entry points. Silicone sealant or equivalent should be applied around and
Please refer to the examples below for the recommended conduit installation details.
inside all conduit entries.
Figure 1. Bottom entry conduit recommended for
non-metallic enclosures
Figure 3. Bottom entry conduit installation details
for metallic enclosures
Figure 2. Top entry conduit installation for non-
metallic enclosures (NOT recommended)
Figure 4. Top entry conduit installation details for
metallic enclosures (NOT recommended)
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HANDS-FREE VOIP TELEPHONE MANUAL PAGE 8 OF 28
Models 393-700, 393AL-700, and 394AL-702 (Surface Mou nt Applications)
The mounting and wiring instructions are as follows:
1. Remove the four security screws from the
front panel.
2. Position the enclosure on the mounting
surface. The enclosure provides four 0.28-inch mounting holes in a 7.0  8.5-inch hole pattern. Secure the enclosure to its mounting surface with four ¼-inch diameter bolts of the appropriate length for the surface.
N
OTES:
1. When using the GAI-Tronics Model 231-001 Pole Mounting Kit, follow the mounting instructions provided in the kit.
2. When mounting outdoors, installation of a surge suppresser (customer-supplied) on the Ethernet line is recommended.
3. For Model 393-700 only: Create a conduit
Figure 5. Model 393-700 VoIP Telephone in a
Non-metallic Enclosure
access hole using a Greenlee-type punch that is equivalent in size to the conduit diameter. Bottom entry is strongly recommended. Insert a conduit fitting in the access hole.
4. Install conduit as required. Refer to conduit installation details on page 7.
N
OTE: Use silicone sealant or equivalent around and inside all conduit entries.
5. Pull the Ethernet cable through the conduit and install the cable as shown in the “Field Wire
Installation” section on page 18.
6. Connect any desired peripheral devices. Refer to page 22 for connection information.
7. Perform the initial programming of the telephone. Refer to the “Programming” section on page 23.
8. Verify operation by calling to and from another telephone. Verify operation of peripheral equipment.
9. Complete the installation by attaching the front panel assembly to the rear enclosure using the four
security screws, 10–12 in-lbs. of torque recommended.
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