GAI-Tronics PHP400 Installation And User Manual
Doc. No. 502-20-0130-005 Iss 5. Aug 2015. (CN38606-001)
Installation and User Guide
PHP400 Help Point
GSM version (1090/1099 series)
230V AC power supply
GAI-TRONICS
A division of Hubbell Ltd.
PHP400 GSM Help Point. 2
CONTENTS
1. Safety and Care Information ..................................................................................... 3
2. Product Description and Features ............................................................................ 3
3. Operation / Testing ................................................................................................... 5
3.1. Making a Call ................................................................................................ 5
3.2. Answering calls ............................................................................................. 5
3.3. Ending the Call ............................................................................................. 5
3.4. Testing the GSM module .............................................................................. 5
3.5. Call timer ...................................................................................................... 5
3.6. Semi Duplex Operation ................................................................................. 5
4. Installation and dimensions ...................................................................................... 6
4.1. General ......................................................................................................... 6
4.2. Units dimensions and weight ........................................................................ 6
4.3. Site requirements .......................................................................................... 6
4.4. Opening the Unit ........................................................................................... 7
4.5. Installation method ........................................................................................ 7
4.6. Remote aerial. .............................................................................................. 9
5. Connections ........................................................................................................... 10
5.1. Connections between Front and Rear Sections .......................................... 10
5.2. DC Power connections................................................................................ 10
5.3. Earth connections ....................................................................................... 10
5.4. Internal power connections ......................................................................... 11
5.5. Relay outputs .............................................................................................. 11
5.6. Optional external inputs .............................................................................. 11
6. Programming and Option Settings .......................................................................... 12
6.1. DTMF tones over GSM ............................................................................... 12
6.2. Quick Programming Guide (using a tone phone)......................................... 12
6.3. Further programming options ...................................................................... 13
7. Cleaning ................................................................................................................. 14
7.1. Normal Cleaning ......................................................................................... 14
7.2. Stainless Steel Push-buttons ...................................................................... 14
7.3. Graffiti ......................................................................................................... 14
7.4. Anti-Graffiti Coating ..................................................................................... 14
8. Aftercare ................................................................................................................. 14
9. Repairs and Spare Parts. ....................................................................................... 15
10. Technical Specifications ......................................................................................... 16
11. CE Declaration ....................................................................................................... 18
PHP400 GSM Help Point. 3
1.
Safety and Care Information
▲
IMPORTANT: THIS EQUIPMENT CONTAINS HAZARDOUS VO
LTAGES
▲
THIS EQUIPMENT MUST BE EARTHED
▲
MAINS SUPPLY MUST BE ISOLATED ELSEWHERE BEFORE OPENING THE
CASE.
▲
Cabling and connections must be in accordance with local electrical safety
regulations (such as BS7671 17th edition IEE regulations).
▲
Mains conne
ction must be made via a 2 pole disconnection device, with a
minimum contact clearance of 3mm.
▲
Please read these instructions thoroughly before starting installation. These
products must be installed by competent personnel familiar with telephone
installation.
▲
Battery
Do not use any other battery other than the one supplied with the GSM
terminal.
▲
Operating environment
Make sure that no special regulations are in force that impose restrictions on
the use of mobiles. Restrictions to mobiles would also apply to the GSM Help
Point. These could include for example potentially explosive atmospheres or
proximity to medical equipment.
▲
The fitted aerial is rugged but has limited resistance to deliberate damage or
vandalism. The aerial can be mounted remotely if appropriate, see section 4.6
2.
Product Description and Features
This manual describes the GSM version of the GAI-Tronics 400mm circular Help Point.
This product is based on the standard 1090/1099 Help Point product range and has
been specifically configured for use on rail platforms, with features including:
• Weather and vandal resistant casing
• Large, palm-operable, vandal resistant buttons
• Raised text and Braille legends
• Internal induction loop
• Integral, vandal resistant aerial
• Quad band GSM module, accepts SIM from any network (SIM not supplied).
• Wide operating temperature range
• Auto-dial numbers are remotely programmable
• 230Vac powered
• 4 auxiliary inputs, 2 volt-free contact outputs
Models are available with different pushbutton options.
The Help Point is essentially an analogue Help Point module, connected to a GSM
terminal contained within the same casing.
PHP400 GSM Help Point. 4
The Help Point casing is a two-part construction with electronics in both sections. The 2
sections are held together with 4 security screws though the sides, and there are
several cables between the 2 sections. Cable entry points are provided to top and
bottom of the casing. Blanking plugs are provided for unused cable entries.
Speaker
Pushbutton
Microphone
Raised text /
Braille legend
Call progress
LED
Security fixings
(4 positions)
Aerial
Lower cable
entry point
PHP400 GSM Help Point. 5
3.
Operation / Testing
3.1.
Making a Call
To make a call, press the required button and wait for connection. The unit will seize
the line and then automatically dial the pre-programmed number.
3.2.
Answering calls
To receive a call, press any button when ringing is heard.
3.3.
Ending the Call
There is no direct way for a user to end a call from the unit. The unit will close down
when the remote party clears. Depending on how the network handles this, a tone may
be heard from the Help Point for a short period of time (up to 5 seconds) before it closes
down.
3.4.
Testing the GSM module
To check that the GSM module is operating correctly, send an SMS message to it (ie to
the telephone number of its SIM) as follows:
1234st
It will respond with an SMS containing the following diagnostic information:
• Signal level (must be between -90dBm and -50dBm)
• Charger status (should say “on”)
• Battery voltage (an internal voltage, should be between 4.1 and 4.2)
• Temperature (now, min & max) Note that min and max will show 127 or 128 on
first reading after power up.
• IMEI (the IMEI number of the GSM module)
• Firmware version
This information will verify that the unit is on the network and can help diagnose various
problems.
In particular if the Signal level is between -110dBm and -91dBm then it is too low – Help
Point operation will not be reliable until the signal level is increased, for example by
repositioning the antenna or choosing a different network.
3.5.
Call timer
The phone has a programmable call timer that can limit the maximum call duration.
When ON, the timer forces the phone back off line after the preset time. This prevents
the line remaining tied if the neither party ends the call. The timer is factory-set to 7mins
by default, but can be set to any value (up to 2¾hrs) or disabled. See section 6.3.1.
3.6.
Semi Duplex Operation
The Help Point is semi duplex, with automated switching between transmit and receive
depending on which signal is the stronger. It therefore requires an adequate signal
level to be able to switch into receive mode. This level may vary according to ambient
noise levels at the Help Point, but we would recommend ensuring that the incoming
signal level received at the analogue telephone port is at least -35dBm.
PHP400 GSM Help Point. 6
This level may have to increase if the ambient noise level at the Help point is high, and
in any event correct operation cannot be guaranteed in ambient noise levels exceeding
80dBA.
4.
Installation and dimensions
4.1.
General
IMPORTANT
All possible measures must be taken to ensure water, fluid or dust does not
contaminate the internal components of the unit whilst unpacking, preparing and
installing it in inclement weather conditions or by negligence.
Do not drill any additional holes in the casing. Make sure any unused cable
entry or mounting holes are properly sealed against water or dust ingress.
Failure to do so may result in an unsafe condition and will invalidate your
warranty.
4.2.
Units dimensions and weight
Overall diameter 405mm
Depth (rear surface to front face) 88mm
Pushbutton height from front face 10mm
Unit weight 6.5kg
Mounting centres 4 x 7mm holes on 145 x 270mm centres,
see drawing 112-11-0081-001 appended to
this manual.
Cable entries 5 off 20mm gland entry points are provided,
with blanking plugs to blank off any that are
not used:
2 x rear
2 x lower
1 x upper (used for aerial)
Positions are detailed on drawing
112-11-0081-001 appended to this manual.
4.3.
Site requirements
Ensure that the following are available before installation:
1. Survey the proposed site for GSM signal strength. Using an appropriate testing
device, establish that there is sufficient signal strength at the proposed location for
the network provider being proposed. Note that GSM performance can vary widely
between different providers' networks and can be affected by building structures.
Occasionally there can be "dead spots" where signal is low, but may be adequate a
short distance away. If signal strength is too low it may be necessary to either re-site
the unit, choose a different provider or site the aerial remotely (see below).
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