Gai-tronics CommandPLUS User Manual
Pub. 43004-016E
GAI-TRONICS® CORPORATION
A HUBBELL COMPANY
CommandPLUS Series Desktop Console
Operator’s Manual
GAI-Tronics Corporation 400 E. Wyomissing Ave. Mohnton, PA 19540 USA
610-777-1374 800-492-1212 Fax: 610-796-5954
ISIT WWW.GAI-TRONICS.COM FOR PRODUCT LITERATURE AND MANUALS
V
CONFIDENTIALITY NOTICE
This manual is provided solely as an operational, installation, and maintenance guide and contains
sensitive business and technical information which is confidential and proprietary to GAI-Tronics.
GAI-Tronics retains all intellectual property and other rights in or to the information contained herein,
and such information may only be used in connection with the operation of your GAI-Tronics product or
system. This manual may not be disclosed in any form, in whole or in part, directly or indirectly, to any
third party.
COMPUTER SOFTWARE COPYRIGHTS
This product contains copyrighted computer programs stored in semiconductor memory. These programs
are copyrighted by GAI-Tronics and may not be reproduced in any form without express written
permission from GAI-Tronics.
WARRANTY
GAI-Tronics warrants for a period of one (1) year from the date of shipment, that any GAI-Tronics equipment supplied hereunder
shall be free of defects in material and workmanship, shall comply with the then-current product specifications and product
literature, and if applicable, shall be fit for the purpose specified in the agreed-upon quotation or proposal document. If (a)
Seller’s goods prove to be defective in workmanship and/or material under normal and proper usage, or unfit for the purpose
specified and agreed upon, and (b) Buyer’s claim is made within the warranty period set forth above, Buyer may return such
goods to GAI-Tronics’ nearest depot repair facility, freight prepaid, at which time they will be repaired or replaced, at Seller’s
option, without charge to Buyer. Repair or replacement shall be Buyer’s sole and exclusive remedy, and the warranty period on
any repaired or replacement equipment shall be one (1) year from the date the original equ i pment was shipped. In no event shall
GAI-Tronics’ warranty obligations with respect to equ i pment exceed 100% of the total cost of the equipment supplied hereunder.
The applicability of any such third-party warranty will be determined solely by GAI-Tronics.
Services. Any services GAI-Tronics provides hereunder, whether directly or through subcontractors, shall be performed in
accordance with the stand ard of care with which such services are normally provided in the industry. If the services fail to meet
the applicable industry standard, GAI-Tronics will, for a period of one (1) year from the date of completion, re-perform such
services at no cost to the Buyer. Re-performance of services shall be Buyer’s sole and exclusive remedy, and in no event shall
GAI-Tronics’ warranty obligations with respect to services exceed 100% of the total cost of services provided hereunder.
Limitations/Exclusions. The warranty on any equipment supplied hereunder is subject to Customer’s use in compliance
with applicable FCC regulations and manufacturer specifications. The warranties herein shall not apply to, and GAI-Tronics
shall not be responsible for, any damage to the goods or failure of the services supplied hereunder, to the extent caused by
accident, misuse, abuse, neglect, system design, product modification, failure to follow instructions contained in the product
manual, repair, or attempted repair by anyone not authorized by GAI-Tronics, improper installation, installation of parts that do
not conform to the quality or specifications of the original parts or accessories, damage or loss occurred durin g shipment, or any
unit which is not new when sold or upon which the serial number has been defaced, modified or removed. The warranty does not
extend to damage incurred by natural causes including Force Majeure. The warranty does not cover microprocessors if failure is
due to static damage or application of improper voltage.
THE WARRANTIES AND REMEDIES CONTAINED
HEREIN ARE IN LIEU OF AND EXCLUDE ALL OTHER WARRANTIES AND REMEDIES, WHETHER
EXPRESS OR IMPLIED BY OPERATION OF LAW OR OTHERWISE, INCLUDING ANY WARRANTIES OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
Operational and Maintenance Procedures
modification of the equipment provided hereunder, or use of unqualified maintenance or service technicians will severely impair
the operational effectiveness of the entire communication system. Buyer hereby agrees to indemnify, defend and hold GAITronics harmless from and against any and all third party claims arising, in any manner, out of: (a) Buyer’s neglect of the
equipment; (b) Buyer’s use of technicians not authorized by GAI-Tronics to service the equipment; or (c) Buyer’s improper use
or modification of the equipment or failure to follow the operational and maintenance procedures provided with the equipment.
. Buyer acknowledges that any improper use, maintenance, or
Limitation of Liability/Damages. In no event (even should circumstances cause the exclusive warranties and remedies
set forth in the Warranty section to fail of their essential purpose) shall either party be liable for any indirect, inciden tal, special
or consequential damages (including, but not limited to, loss of use, loss of anticipated profits, or damages arising from delay)
whether such claims are alleged to have arisen out of breach of warranty, breach of contract, strict or absolute liability in tort, or
other act, error or omission, or from any other cause whatsoever, or any combination of the foregoing.
“Motorola”, “STAT-ALERT”, and “RapidCall ” are regi stered Trademarks of Motorola Corporation.
12/10 Publication 43004-016E i
Table of Contents
FOREWORD...............................................................................................................................................................1
SCOPE OF MANUAL ....................................................................................................................................................2
ORDERING REPLACEMENT PARTS ..............................................................................................................................2
SERVICE AND REPAIR.................................................................................................................................................2
FEATURES OF THE COMMANDPLUS SERIES DESKTOP CONSOLE ...............................................................................3
MODEL CHART...........................................................................................................................................................4
GUIDED TOUR...........................................................................................................................................................7
COMMANDPLUS SERIES DESKTOP CONSOLE FRONT PANEL .....................................................................................7
LED INDICATORS.......................................................................................................................................................8
AUDIBLE INDICATORS................................................................................................................................................8
THE CONSOLE DISPLAY..............................................................................................................................................8
VU METER.................................................................................................................................................................8
CLOCK AND CALENDAR .............................................................................................................................................9
USING AUDIO ACCESSORIES....................................................................................................................................... 9
AUTO-REPEAT BUTTONS............................................................................................................................................9
USING THE LOCK BUTTON........................................................................................................................................ 10
STANDARD OPERATION......................................................................................................................................11
SELECTED AND UNSELECTED CHANNELS.................................................................................................................11
SETTING THE SPEAKER LEVEL..................................................................................................................................11
USING THE ALL MUTE BUTTON................................................................................................................................11
SELECT SPEAKER OFF-HOOK OVERRIDE..................................................................................................................12
SETTING THE CHANNEL VOLUME.............................................................................................................................12
SELECTING A CHANNEL............................................................................................................................................12
USING THE CALL INDICATOR ..................................................................................................................................13
USING THE PROGRAMMABLE BUTTONS....................................................................................................................13
Channel Mute......................................................................................................................................................13
Channel Frequency Change ...............................................................................................................................13
Channel Supervisor.............................................................................................................................................14
Channel Alert......................................................................................................................................................14
Channel Monitor.................................................................................................................................................14
One-Touch Paging..............................................................................................................................................15
Wildcard..............................................................................................................................................................15
CHECKING CHANNEL ACTIVITY WITH THE MONITOR BUTTON .................................................................................16
PARALLEL ACTIVITY ................................................................................................................................................16
Parallel Audio.....................................................................................................................................................17
Communicating with a Parallel Unit (Intercom)................................................................................................17
TRANSMITTING ON THE SELECTED CHANNEL...........................................................................................................18
TRANSMITTING ON ANY CHA NNEL (INSTANT TX)....................................................................................................18
ACTIVATING AN ALERT TONE ..................................................................................................................................18
MULTI PL.................................................................................................................................................................19
Frequency Selection............................................................................................................................................19
Basic Frequency Operation................................................................................................................................19
Enhanced Multi-Frequency Operation............................................................................................................... 20
PAGING ENCODE ......................................................................................................................................................21
Entering the Paging Mode..................................................................................................................................21
Paging Channel versus Selected Channel..........................................................................................................22
Manual Paging ...................................................................................................................................................22
Alias Paging........................................................................................................................................................23
Initiating the Page ..............................................................................................................................................24
Sequential Channel Specific Group Paging .......................................................................................................24
Stack Paging.......................................................................................................................................................25
Alert Page...........................................................................................................................................................26
Intermediate DTMF Paging................................................................................................................................26
12/10 Publication 43004-016E ii
Table of Contents CommandPLUS Series Desktop Console Operator’s Manual
Manual Paging Enable/Disable..........................................................................................................................27
Auto-Base Station Override................................................................................................................................27
One-Touch Paging..............................................................................................................................................27
Exiting Paging Mode..........................................................................................................................................27
DTMF DECODE .......................................................................................................................................................28
MULTI-SELECT.........................................................................................................................................................29
Using Multi-Select ..............................................................................................................................................29
Signaling in Multi-Select ....................................................................................................................................29
Multi-Select Alert................................................................................................................................................29
Operations of Channel Transmit during Multi-Select Mode ..............................................................................29
POSITIVE MODE CONTROL/SECURE OPERATION ......................................................................................................30
Using Positive Mode Control..............................................................................................................................30
Coded Reception Indicator.................................................................................................................................30
Secure Operation in Multi-Select........................................................................................................................30
OPTIONS...................................................................................................................................................................31
DC REMOTE CONTROL CP0010/XCP0010..............................................................................................................31
Buttons Not Applicable to DC Control...............................................................................................................31
Frequency Buttons with DC Control ..................................................................................................................31
Monitor Button with DC Control........................................................................................................................31
E&M SIGNALING CP0040/XCP0040.......................................................................................................................32
Buttons Not Applicable to E&M Control............................................................................................................32
E&M with Tone Remote Control.........................................................................................................................32
SUPERVISORY CONTROL CP0050/XCP0050............................................................................................................33
Activating Supervisor Control ............................................................................................................................33
Supervisory Control Using Multi-Select.............................................................................................................33
DIRECT ENHANCED FULL DUPLEX PHONE INTERFACE CP0070/XCP0070 ..............................................................34
Using the Direct Phone Interface.......................................................................................................................34
Auto-Dial and Last Number Redial....................................................................................................................35
Answering Incoming Calls....................................................................................................... ...........................35
Phone Patch........................................................................................................................................................35
EXTERNAL ENHANCED FULL DUPLEX PHONE INTERFA CE CP0060/XCP0060.........................................................36
Using the External Phone Interface....................................................................................................................36
Phone Patch with External Phone Interface.......................................................................................................36
RADIO PATCH...........................................................................................................................................................37
Using Radio Patch..............................................................................................................................................37
Signaling in Radio Patch....................................................................................................................................37
Radio Patch Alert................................................................................................................................................37
MDC1200 STAT-ALERT SIGNALING CP0650/TDN9413A...................................................................................38
General Descriptions..........................................................................................................................................38
RapidCall Buttons...............................................................................................................................................39
Receiving RapidCall Transmissions...................................................................................................................44
CONSOLE DIAGNOSTICS.....................................................................................................................................45
ENTERING THE DIAGNOSTIC MODE ..........................................................................................................................45
USER PARAMETERS MENU.......................................................................................................................................46
Side Tone Volume Adjust....................................................................................................................................46
Microphone Selection and Sensitivity.................................................................................................................47
Printer Error Messages......................................................................................................................................48
CLOCK AND DISPLAY SET.........................................................................................................................................48
Setting the Clock.................................................................................................................................................49
Setting the Display Viewing Angle......................................................................................................................49
Setting the Display Brightness............................................................................................................................50
SERVICE DIAGNOSTICS.............................................................................................................................................50
DEFINITIONS AND ACRONYMS.........................................................................................................................51
12/10 Publication 43004-016E iii
Foreword
User Instructions (USA)
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC
Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in
a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used
in accordance with the in st ruction manual, may cause harmful interference to radio communications. Operation of this
equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the
interference at his own expense.
This equipment complies with Part 68 of the FCC rules. Located on the equipment is a label that contains, among other information,
the FCC registration number and ringer equivalence number (REN). If requested, this information must be provided to the telephone
company. The REN is used to determine the quantity of devices which may be connected to the telephone line. Excessive REN’s on
the telephone line may result in the devices not ringing in response to an incoming call. In most, but not all areas, the sum of the
REN’s should not exceed five (5.0). To be certain of the number of devices that may be connected to the line, as determined by the
total REN’s contact the telephone company to determine the maximum REN for the calling area. This equipment cannot be used on
the telephone company-provided coin service. Connection to Party Line Service is subject to State Tariffs. If this equipment causes
harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance of service may be
required. If advance notice isn’t practical, the telephone company will notify the customer as soon as possible. Also, you will be
advised of your right to file a complaint with the FCC if you believe it is necessary. The telephone company may make changes in
its facilities, equipment, operations, or procedures that could affect the operation of the equipment. If this happens, the telephone
company will provide advance notice in order for you to make the necessary modifications in order to maintain uninterrupted service.
If trouble is experienced with this equipment, please contact:
GAI-Tronics
P.O. Box 1060
Reading, PA 19607-1060 USA
800-492-1212 or 610-777-1374
If the trouble is causing harm to the telephone network, the telephone company may request you to remove the equipment from the
network until the problem is resolved. This equipment uses the following USOC jacks: RJ11C. It is recommended that the customer
install an ac surge arrester in the ac outlet to which this device is connected. This is to avoid damaging the equipment caused by
local lightening strikes and other electrical surges. This equipment is Hearing-Aid Compatible (HAC). The telephone Consumer
Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device, including fax machines, to
send any message unless such message clearly contains in a margin at the top or bottom of each transmitted page or on the first page
of the transmission, the date and time it is sent and an identification of the business or other entity, or other individual sending the
message and the telephone number of the sending machine or such business, other entity, or individual. (The telephone number
provided may not be a 900 number or any other number for which charges exceed local or long-distance transmission charges.)
User Instructions (Canada) CP-01, Issue 8, Part I: Section 14.1
NOTICE: The Industry Canada label identifies certified equipment. This certification means that the equipment meets certain
telecommunications network protective, operational and safety requirements as prescribed in the appropriate Terminal Equipment
Technical Requirements document(s). The Department does not guarantee the equipment will operate to the user’s satisfaction.
Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the local
telecommunications company. The equipment must also be installed using an acceptable method of connection. The customer
should be aware that compliance with the above conditions may not prevent degradation of service in some situations. Repairs to
certified equipment should be coordinated by a representative designated by the supplier. Any repairs or alterations made by the user
to this equipment, or equipment malfunctions, may give the telecommunications company cause to request the user to disconnect the
equipment. Users should ensure for their own protection that the electrical ground connections of the power utility, telephone lines
and internal metallic water pipe system, if present, are connected together. This precaution may be particularly important in rural
areas.
CAUTION
Users should not attempt to make such connections themselves, but should contact the appropriate electric inspection authority, or
electrician, as appropriate.
CP-01, Issue 8, Part I: Section 14.2
NOTICE: The Ringer Equivalence Number (REN) assigned to each terminal device provides an indication of the maximum
number of terminals allowed to be connected to a telephone interface. The termination on an interface may consist of any
combination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all the devices does not
exceed 5.
1 12/10
Foreword CommandPLUS Series Desktop Console Operator’s Manual
Scope of Manual
This manual is intended for use by the operator of any of the models of the CommandPLUS Series
Desktop Console. It contains all operating instructions for the equipment described and is current as of
the printing date. For installation and service information, please refer to the CommandPLUS Series
Desktop Console User and Installation Manual, 43004-013.
Certain console functions require initial configuration programming, and therefore, references are made
in the manual to GAI-Tronics’ CARD Suite Software application. The programming for your console
must be competed before operation. Please refer to the Help documentation of the CARD Suite Software
and the CommandPLUS Series Desktop Console User and Installation manual, which is packaged with
the console, for further information.
How This Manual is Organized: The Guided Tour provides an overview of the of the CommandPLUS
Series console and some general information the operator should be familiar with before proceeding to
the Standard Operation section.
The Standard Operation section describes and instructs the operator on the proper use of the standard
features of the console. The Options section provides user information on DC Control, E&M Control,
Enhanced Phone Interface with Radio Patch, and Supervisory Control. A section on Console Diagnostics
covers user-adjustable settings available to the operator.
Ordering Replacement Parts
When ordering replacement parts or requesting equipment information, please include the complete
identification number. This applies to all components, kits, and chassis. If the component part number is
not known, the order should include the number of the chassis or kit of which it is a part and sufficient
description of the desired component to identify it. Order parts from:
Customer Service
GAI-Tronics
400 E. Wyomissing Ave.
Mohnton, PA 19540
US: 800-492-1212
Outside US: 610-777-1374
Service and Repair
Inoperative or malfunctioning equipment should be returned to the factory for repair. Please call
1-800-492-1212 to obtain a Return Authorization number, published repair prices, and shipping
instructions. A Return Authorization number can also be obtained by visiting our website at
www.gai-tronics.com.
OTE: A purchase order or credit card number is required prior to processing non-warranty repairs.
N
12/10 2
CommandPLUS Series Desktop Console Operator’s Manual Foreword
Features of the CommandPLUS Series Desktop Console
• Enhanced multi-tasking operation
• Available in 4, 8, and 12-channel control. 4 and 8-channel consoles are field expandable.
• Accommodates a minimum of 10 consoles per system
• Supports Tone, DC, and E&M control types
• Includes Paging Encoder for individual, sequential multi-channel group, stack paging, and one-touch
paging
• DTMF Decode for Automatic Number Identification
• 16-Frequency control per channel
• Optional MDC1200 STAT-ALERT Signaling capability
• 24 programmable buttons allocated as two per channel to support channel functions such as alert
tone, frequency change, infinite or timed mute, monitor and supervisor as well as one-touch paging
using preprogrammed aliases
• Optional full-duplex telephone interface capability
• Supports headset, desktop microphone, and footswitch
• Allows standard PC applications to capture printer port output for logging
• Individual master volume controls for select and unselect speakers
• Individual select and unselect volumes per channel
®
• Easy-to-use Windows
• VU-meter for receive and transmit audio
• Logging recorder output
• Custom paging and multiple alert tones (4)
• 12/24-hour clock
-based programming application
3 12/10
Foreword CommandPLUS Series Desktop Console Operator’s Manual
Model Chart
The model number, located on the nameplate on the bottom, specifically identifies GAI-Tronics
equipment. If additional options are ordered, the option is identified on the circuit board. The following
is a list of the CommandPLUS Series Desktop Console models:
Models Description
ICP9004A CommandPLUS Series 4-Channel Desktop Console (expandable)
ICP9008A CommandPLUS Series 8-Channel Desktop Console (expandable)
ICP9012A CommandPLUS Series 12-Channel Desktop Console
The following options may be ordered pre-installed in your CommandPLUS Series Desktop Console:
Options Description
CP0010 DC Control (Order one for each dc channel)
CP0040 E&M Signaling (One option for every four channels – requires CP0050)
CP0050 Supervisory Control
CP0060 External Enhanced Full Duplex Phone Interface
CP0650 MDC1200 STAT-ALERT Signaling
CP0070 Direct Enhanced Full Duplex Phone Interface
The following options are included in the standard console and are available to you through either
programming selection or direct access:
• DTMF Decode
• Positive Mode Control
• Paging Encode
• Multi-Select Option
• Logging Recorder Output
• 16-Frequency Operation
12/10 4
CommandPLUS Series Desktop Console Operator’s Manual Foreword
The following field installation kits and accessories are available for installation in the CommandPLUS
Series Desktop Console:
Kit Description
TDN9413A MDC1200 STAT-ALERT Kit
XCP0010A DC Control Kit
XCP0020A 16-Frequency Capable Kit (included with new console purchase)
XCP0030A 25-Pair Telco Interface Kit
XCP0040A 4-Channel E&M Signaling Kit (requires CP0050 or XCP0050A)
XCP0050A Supervisory Control Kit
XCP0060A External Enhanced Phone Interface Kit
XCP0070A Direct Enhanced Phone Interface Kit
XCP0080A Battery Revert Power Supply Kit
XCP0100A 4-Channel Expansion Kit
XCP0110A Replacement Button/Elastomer Kit
XCP0140A Headset Box
XCP0150A 25-foot cable, 25-pair with connector
XCP0160A 50-foot cable, 25-pair with connector
XGM003A Gooseneck Mic
XHS003C Amplified Headset (requires XCC003B)
XCC003C Coiled Cord with PTT (requires XCP0140A)
XFS002A Dual Footswitch
TDN9413A MDC1200 STAT-ALERT Signaling Kit (Logging Recorder Output Module requires
removal prior to installation.)
5 12/10
Foreword CommandPLUS Series Desktop Console Operator’s Manual
The following programming software cable is required for programming the CommandPLUS Series Desk
Console:
Model Description
XAC1000A CARD Suite Software application (included with console purchase)
XCP0170A Programming Cable
12/10 6
Guided T our
CommandPLUS Series Desktop Console Front Panel
NOTE: Many of the CommandPLUS Series Desktop Console functions must be initially set-up and
configured using the GAI-Tronics CARD Suite Software application. It is assumed that the console has
been programmed for your application and installed by qualified personnel.
The CommandPLUS Series Desktop Console front panel is shown below. Please refer to it for locations
of buttons, LED indicators, and the console display screen.
SelSelSelSel
Tx Tx Tx Tx
MULTISELECT
12
TELEPHONE
RADIO
CHECK
EMER
RESET
PATCH
PAGE
CALL
ALERT
RADIO
DISABLE
RADIO
PATCH
CLEAR
SELECTIVE
CALL
RADIO
ENABLE
SELECT
1
GHI
4
PRS
7
*
CALL
ON
ON
TX
BUSY
ABC
2
5
8
0#
Sel Sel Sel
Tx TxTx
TEL HOLD
DEF
3
DIAL/ANS
MNOJKL
6
MODE
9
LOCK
Sel
Tx
ALL MUTE
ALERT TONEWXYTUV
SELECT
CALL
ON
ON
TX
BUSY
SCROLL
INTERCOM
Sel Sel Sel
Tx TxTx
SUPV
MULTI PL
Sel
Tx
VOLUMEVOLUME VOLUME
SECURE
CODED
SEL
HOME
FREQUENCY
F1
F3
MONITOR
TRANSMIT
CLEAR
F2
F4
Figure 1. CommandPLUS Series Desktop Console Front Panel
7 12/10
Guided Tour CommandPLUS Series Desktop Console Operator’s Manual
LED Indicators
There are LED indicators located in specific places on the front panel that are either associated with a
button, associated with a function, or associated with a status. The placement of each LED intuitively
associates the indicator with the proper function or status. The function of each LED is discussed in the
Standard Operations section of this manual. It is important that the operator be familiar with each
indicator, its function, and its effect on the operation of the console in both the active and inactive state.
Audible Indicators
There is an audible indicator that indicates the operator has attempted to perform a function or has
pressed a button that is prohibited in the current mode of operation, or is not available. To hear this error
beep while in normal operation, press the
is generated when the button is pressed. Whenever this beep sounds, it indicates that the operator
attempted to perform some function that the console would not allow. The operator should examine the
console and determine why the beep was generated and become familiar with the proper operation of
each button for future use.
There is also a tone generated when the channel volume is changed only when the channel is not
receiving audio. This volume beep is generated to allow the operator to adjust the channel volume to a
relative setting and is indicative of the level of receive audio.
MODE button on the right of the numeric keypad. A short beep
The operator may hear other tones known as side tone that do not indicate any particular function, but
allow the operator to hear tones that are being transmitted by the console or know that digital signaling is
being transmitted. These side tones are generated during paging, alert tone and digital signaling
generation.
The Console Display
An important feature of the CommandPLUS is the console display located in the central area of the key
panel. At the top of the console display is the status line, which displays information for the selected
channel. Below the status line is information that is relevant to the functions that are taking place at the
time. Located below the console display to the right are
are used to move through lists. The
and remove decoded DTMF and signaling data from the window.
LOCK + CLEAR button combination can be used to clear selections
SCROLL buttons with up and down arrows that
VU Meter
The VU meter appears in the center of the bottom line of the console display. The VU provides an
indication of the signal level for transmitted audio during a transmission or intercom, and the signal level
of the selected channel receive audio during receive mode. The VU meter should not be used as a
measurement device as it is not calibrated. It provides a reference for the operator to know the proper
audio is being transmitted or received.
12/10 8
CommandPLUS Series Desktop Console Operator’s Manual Guided Tour
While becoming familiar with the console, the operator should watch the VU for proper and consistent
deflection during voice transmissions to ensure that the field units are receiving audible and intelligible
audio. If the operator sits too close to the microphone and the VU is deflected fully, the audio heard by
the field units may be distorted and unintelligible. Likewise, if the operator is not close enough to the
microphone and there is little deflection of the VU meter, the field units may find it difficult to hear the
operator over the background noise in the dispatch area. The sensitivity of the microphone can be
adjusted for different (loud versus quiet) voice types. Refer to the Diagnostics section of this manual for
adjustment of the microphone sensitivity.
Clock and Calendar
The clock located at the left side of the bottom line of the console display provides the current time. The
clock can be configured for AM/PM or 24-hour operation using CARD Suite. At the right side of the
bottom line of the display is the calendar that provides the month, day and year. The calendar can be
configured for several modes of operation including numeric or text month and as MM/DD/YY or
DD/MM/YY.
Using Audio Accessories
Certain audio accessories can be connected to the console for use by the operator. These accessories
include a desk microphone, a gooseneck microphone, a handset and a footswitch. It is important to
understand that the transmit feature of these accessories emulates the main
MONITOR button of these accessories emulates the main MONITOR button. The same restrictions and
applications of these accessory buttons apply as described in the Standard Operations section of this
manual. Whenever the main
TRANSMIT button is referenced in the following sections, it is understood
that the operator could use the transmit button of an attached accessory instead. This same understanding
also applies to the
MONITOR button.
TRANSMIT button and the
Auto-Repeat Buttons
Certain buttons on the console are designed to auto-repeat similarly to that of a computer keyboard.
When these buttons are pressed and held, after about a 1-second delay, the button begins to auto-repeat at
about two presses per second. When the key is released, the auto-repeat ceases. The auto-repeat keys
include the channel
VOLUME Up/Down and the SCROLL Up/Down.
9 12/10
Guided Tour CommandPLUS Series Desktop Console Operator’s Manual
Using the Lock Button
The LOCK button located on the lower right side of the numeric keypad functions like the Shift key on a
computer keyboard. To use the
key, and then press the key to create the key combination. To enter several
LOCK key can be held while more than one combination key is pressed in turn. Listed below are some of
the
LOCK button functions.
LOCK key in combination with another key, press and hold the LOCK
LOCK key combinations, the
Lock Button
Combination
Description
Lock + VOLUME Up Activates the select speaker when the optional headset is used.
Lock + VOLME Down Deactivates the select speaker when the optional headset is used.
Lock + All Mute Indefinitely mutes the unselect speaker.
Lock + Mode Accesses the main Console Diagnostic Function menu.
Lock + * Toggles the console screen between black text on white background and white
text on black background.
Lock + Page Send a form feed command to the printer.
Lock + Multi-Select # Saves a Multi-Select selection.
Lock + 1, 2, 3, 4 Allows the entry of ‘A’, ‘B’, ‘C’, ‘D’ respectively for signaling and paging
entries
Lock + Transmit Stack a page for stack paging
12/10 10
Standard Operation
Selected and Unselected Channels
At any given time, a single channel is designated as the selected channel. Many of the console’s features
such as paging, signaling, monitor, alert tone, intercom and the main
selected channel. Refer to the status line or top line of the console display located in the center of the
desktop for information concerning the selected channel. This information includes the channel’s alias
as defined by CARD Suite, channel state, transmit, receive, monitor, intercom, supervisor, and other
optional information configured using CARD Suite such as PL setting and secure state of the channel.
Refer to the Definitions and Acronyms section on page 51 for definitions. If a channel is not selected, it
is considered unselected. The selected channel’s audio is directed to the select speaker (left) and
summed audio from all other unselected channels is directed to the unselect speaker (right).
TRANSMIT button operate on the
In some modes of operation, the
indicator of another channel or other channels is lit steadily. Whenever a
SELECT indicator flashes on the selected channel while the SELECT
SELECT indicator is flashing,
it indicates that the console is in a mode of operation where the selected channel is not included. In some
of these cases, the selected channel audio is routed to the unselect speaker while the audio of the
channel(s) included in the current mode of operations is/are routed to the select speaker. While
becoming familiar with the different modes of operations, the operator should note when the
SELECT
indicator is flashing and take time to understand the behavior of the console when this occurs.
Setting the Speaker Level
On the top of the console are two volume adjustment knobs that adjust the select and unselect speaker
volumes. The left knob controls the master volume of the select speaker. The right knob controls the
master volume of the unselect speaker. The operator should adjust the level of each speaker so that
select and unselected audio can be discerned from each other.
Using the All Mute Button
Since the console uses only two speakers for up to 12 channels, it may sometimes be difficult to hear a
particular field unit in busy or noisy environments. To allow a particular channel to be isolated from all
other channels, the all-mute feature of the console allows all except the selected channel to be muted.
The
ALL MUTE button, located to the right of the numeric keypad, activates the all-mute feature (by
factory default) for 10 seconds. The
is attenuated approximately 30 dB. Though greatly attenuated, the unselected audio is still audible if a
field unit on an unselected channel requires immediate assistance. Pressing
the unselect mute indefinitely and is indicated by a flashing
MUTE button a second time deactivates the all-mute feature.
ALL MUTE indicator lights steadily and the unselect speaker volume
LOCK + ALL MUTE activates
ALL MUTE indicator. Pressing the ALL
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Standard Operation CommandPLUS Series Desktop Console Operator’s Manual
Select Speaker Off-Hook Override
When a headset is connected or the handset is taken off-hook, the selected channel audio is automatically
routed to the handset or headset and the select speaker audio is muted. In this situation, only the operator
can hear the selected channel audio. In some situations, a supervisor may want to listen in on a
conversation. The console employs a select mute override feature than can be used to unmute the select
speaker to allow a supervisor to listen to the current conversation without interfering with the operator’s
current set-up.
The select mute feature is activated by pressing
LOCK + VOLUME Up on the selected channel when a
handset or headset is used. The operator and supervisor can now hear the selected channel audio. To
reactivate the select mute, press
LOCK + VOLUME Down on the selected channel, disconnect and
reconnect the headset or place the handset on and back off-hook.
Setting the Channel Volume
The volume knobs on the top of the console adjust the master volume of the select and unselect speakers.
Each channel has three volume settings available to adjust the relative level of each channel. Adjusting
the relative speaker volume allows the audio level of individual channels to be adjusted for the desired
operating environment. These settings will remain even if the console is reset or loses power.
When the channel is selected and a headset or handset is in use, pressing the
VOLUME Up/Down adjusts
the relative headset or handset volume for the selected channel. If a headset or handset is not in use,
pressing the
volume. When a channel is unselected, pressing the
VOLUME Up/Down on the selected channel adjusts the relative select-channel speaker
VOLUME Up/Down adjusts the relative unselect-
channel speaker volume. When the channel volume is changed, a beep indicative of a new channel
volume is heard through the appropriate select or unselect speaker if no receive audio is detected on the
channel being adjusted.
Selecting a Channel
As described earlier, at any given time during normal operation, one channel is designated as the selected
channel. All of the non-channel specific buttons that affect a channel operate on the selected channel.
These include the
MONITOR and TRANSMIT buttons.
ALL MUTE, SUPERVISOR, ALERT, MULTI-PL, INTERCOM, SECURE, FREQUENCY,
To select a channel, press the
SELECT indicator lights. When another channel is selected, the currently selected channel is unselected
SEL button on the desired channel. When the channel is selected, the
and the new channel is selected. Depending on the CARD Suite configuration, channels can be disabled
or may not be available. An error beep is generated when attempting to select one of these channels.
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CommandPLUS Series Desktop Console Operator’s Manual Standard Operation
Using the CALL Indicator
A red CALL indicator is provided on each channel to indicate reception of audio on the channel. When
active, the
determine which channel in currently receiving audio.
CALL indicator flashes. This indicator allows the operator to quickly glance at the console to
After audio is no longer detected on the channel, the
(factory default). CARD Suite can be used to configure the
CALL indicator remains active for two seconds
CALL indicator to flash for a specified time
period, or to flash until a transmission is made on the channel. The operator should inquire with the
system supervisor about the configured behavior of the call indicator.
Using the Programmable Buttons
There are two programmable buttons located below the SEL button on each channel. These buttons may
be programmed to perform various operations specific to the channel or for one-touch paging using
preprogrammed aliases.
Channel Mute
The channel mute feature allows a channel to be muted at any time during all modes of operation. This
may be useful if the reception on a particular channel is interfering with a transmission, or if the operator
is attempting to identify on which channel a particular reception is being received.
Using CARD Suite, the channel mute feature can be programmed to mute the channel’s audio
indefinitely or for a timed duration. If the mute is indefinite, the button indicator will flash. If
programmed for a timed duration, the indicator will illuminate. If the operator presses the channel mute
button at any time while the channel is muted, the channel’s audio will be unmuted and the indicator will
be extinguished.
Channel Frequency Change
The channel frequency change feature allows the frequency of the channel to be changed on a particular
channel at any time while in most modes of operation without first selecting the channel. The button
indicator will light only when the channel is on the particular frequency associated with that button.
If, for example, the channel has three frequencies enabled and the two programmable buttons are
programmed for F1 and F2, the F1 indicator will light when the channel is on F1. If the channel is on F2,
the F2 indicator will light. If, however, the channel is on F3, neither the F1 nor the F2 indicator will
light. For more information on frequency operation, see Basic Frequency Operation on page 19 in the
Frequency Selection section of this manual.
It is not possible to execute a channel frequency change while selecting a radio-patch, multi-select,
frequency or multi-PL.
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