GAI-TRONICS Titan, Commander, Point Installation And User Manual
Doc. No. 502-20-0172-001 Issue 2, Mar 2019. (CN41633-032)
Installation and User Guide
Rugged VoIP Telephone
Titan, Commander and Help Point
(1193 models)
IMPORTANT
THESE PRODUCTS MUST BE CONFIGURED PRIOR TO INSTALLATION
PLEASE READ THIS GUIDE FIRST
GAI-TRONICS
A division of Hubbell Ltd.
Titan
Commander
Help Point
Help Point
2 VoIP Telephone.
CONTENTS
1. Safety and Care Information ....................................................................... 3
2. Overview .................................................................................................... 3
3. Quick Start Guide ....................................................................................... 5
4. Mounting methods and dimensions ............................................................ 6
4.1. General ........................................................................................ 6
4.2. Titan ............................................................................................. 6
4.3. Commander ............................................................................... 11
4.4. Help Point ................................................................................... 14
5. Connections and Installation .................................................................... 16
5.1. General ...................................................................................... 16
5.2. IMPORTANT SAFETY INFORMATION ..................................... 17
5.3. Emergency Services warning ..................................................... 17
5.4. Titan Installation ......................................................................... 18
5.5. Titan Connections ...................................................................... 18
5.6. Commander Installation ............................................................. 20
5.7. Commander Connections ........................................................... 21
5.8. Help Point Installation................................................................. 22
5.9. Help Point Connections .............................................................. 23
6. Cleaning ................................................................................................... 24
6.1. Normal Cleaning ........................................................................ 24
6.2. Stainless Steel Push-buttons ..................................................... 24
6.3. Graffiti......................................................................................... 24
6.4. Anti-Graffiti Coating .................................................................... 24
7. Aftercare ................................................................................................... 24
8. Technical Specifications ........................................................................... 25
9. CE Declaration ......................................................................................... 28
VoIP Telephone. 3
1. Safety and Care Information
The safety instructions for these products are contained in a separate
document, no 502-20-0171-001, which is included as a paper copy with every
individual telephone and is available online from:
https://www.hubbell.com/gai-tronics/en/iom-user-guides
2. Overview
This manual describes the voice over internet protocol (VoIP) versions of the
Titan, Commander and Help Point telephones, with the following part number
ranges:
• Titan - 114-02-xxxx-xxx
• Commander - 115-02-xxxx-xxx
• Help Point - 116-02-xxxx-xxx
These product ranges incorporate a main VoIP PCB part numbered 999-021193-xxx. The products are often referred to as “1193” versions to distinguish
them from the previous ranges of VoIP telephones, which were based on a
1075 PCB.
Images below are for illustration only.
Titan, aluminium-bodied handset telephone
Models are available with different casing, keypad and handset options.
4 VoIP Telephone.
Commander, rugged glass-reinforced polyester handset telephone:
Models are available with different casing, keypad and handset options.
Help Point handsfree telephone:
Models are available with different quantities and styles of call button, with and
without integral induction loop and with and without Braille button legends.
FRONTPLATE
MICROPHONE
SPEAKER
LED
OPTIONAL REAR
ENCLOSURE
CALL BUTTONS
VoIP Telephone. 5
3. Quick Start Guide
Full programming and configuration details are contained in the Configuration
guide, available from
www.hubbell.com/gai-tronics/en/voip-support
The factory defaults will generally be sufficient in most cases, but the following
steps must be taken as a minimum:
• Provide an Ethernet connection and power (either 24-48Vdc or PoE)
• Ensure that a DHCP server is available on the network, and that the IP
address allocated to the telephone can be discovered (DHCP is the normal
factory default provisioning method). If DHCP fails (or there is no DHCP
server) the telephone will revert to a default IP address of 192.168.1.2
after a few minutes
• Using a web browser, browse to the IP address.
• When prompted, enter the user name and password (Defaults: username
& password)
• From the Home Page, select the Configuration section, and from that the
VoIP Accounts main page
• On the VoIP Account 1 Information sub-page, enter:
o The user name (the extension number or name used by the SIP
server for this telephone)
o Domain name, Proxy domain name and Register domain name –
set all of these to the domain name or IP address of the SIP
server
o Auth user password – set to the authentication password for the
extension on the SIP server if required.
o Ensure Provider enable and Register enable are both set to
enable.
o Update the changes, then save the changes.
o Check that the registration state changes to “registered”
• Program any speed dial memories using the User Configuration main page
6 VoIP Telephone.
4. Mounting methods and dimensions
4.1. General
IMPORTANT
Installation details differ between the product ranges –please make
sure you know which product you are installing and refer to the
appropriate sections below.
Before mounting the telephone, check the cable routing and requirements. Fit
gland(s) to the case as follows:
1. Remove the RED blanking plug leaving the other (usually BLACK) in
place.
Only fit a second gland if any external inputs or outputs are being used –
cables for these should be routed through a separate gland to the network
cable.
2. Note that 2 plastic glands are supplied, but it is the installer’s responsibility
to select the correct type of gland for the application and cables used. The
gland entries (and the supplied glands) are M20.
3. Select the appropriate sized gland:
Use the smaller gland for cables
diameters 4 - 7mm (0.16 – 0.27in).
Use the larger gland for cable
diameters 8 - 13mm (0.3 – 0.5in).
4. From the outside of the case, insert
the selected gland into the threaded
cable entry hole and tighten, so that
its sealing washer is compressed against the enclosure surface.
5. Proceed with chosen mounting method below
IMPORTANT
Glands are essential to clamp cables and to ensure a weatherproof seal.
It is the installer’s responsibility to make sure they are correctly selected
and fitted. Failure to do so could result in an unsafe installation.
4.2. Titan
As standard, Titan with rear enclosure is supplied with 2 differently sized cable
glands with sealing washers, 4 flanged sealing bushes and a 3mm Allen key.
Titan telephones supplied for flush mounting have no rear enclosure – see
section 4.2.3 below.
VoIP Telephone. 7
4.2.1 Wall mounting
1. Using a suitable tool, punch out 4 holes in the rear enclosure, taking
care not to damage or dislodge the plastic bushes. Only four of the
eight holes are required - the outer ones are recommended. The
inner holes are provided to be compatible with older-style mounting
posts, and should be left intact if not used. If the inner holes are
used they must be fitted with the supplied plastic bushes.
WARNING:.An unsafe condition could occur (and your warranty will be
invalidated) if :-
1. Any fixing hole made in the rear enclosure is left unused.
2. Any additional holes are drilled into the telephone enclosure.
3. Plastic bushes are not used on all fixing holes.
2. Mark the wall with hole centres based on the dimensions shown
(145 x 270mm, 5.7 x 10.63in). If necessary offer the rear enclosure
up to the wall to check alignment. Do not use the enclosure as a
template for drilling.
3. Drill holes in the wall on the marked positions. Select appropriate
screws, wall plugs etc., for the type of wall, bearing in mind that the
weight of the complete phone is around 5kg (11lbs).
IMPORTANT: USE ONLY countersunk-headed fixing screws. Check
that screws seat properly in the plastic bushes to ensure a
watertight seal. Do not use excessive tightening force, as this may
crack the case.
8 VoIP Telephone.
4. Ensure that all four plastic flanged bushes are in place and the rear
enclosure is screwed tightly to the surface to prevent any water
ingress through the punched holes.
5. Complete the installation by making the appropriate connections
(section 5.5) and re-fitting the face plate.
4.2.2 Pole mounting
Kit No 100-02-0208-001
This accessory is for mounting GAI-Tronics telephones on to the side of
round poles of 100mm to 200mm diameter (4 - 8in), or on to square or
rectangular section uprights of 100mm to 150mm (4 – 6in) across the
mounting surface.
NOTE:
Banding straps (large scale worm-drive clamps) are not included in this
kit and must be obtained separately. For details of where banding can
be obtained, refer to GAI-Tronics.
1. Using a suitable tool, punch out the 4 outer holes in the rear
enclosure, taking care not to damage or dislodge the plastic
bushes.
VoIP Telephone. 9
2. Attach the pole mounting clamp assemblies to the rear enclosure
using the M6 x 25 screws provided, pushing the screws through
from inside the phone.
3. Tighten nuts to a torque of 4.5Nm (3.3lb-ft) max.
IMPORTANT: avoid the use of power tools. Spinning the nuts too
quickly can cause a rapid increase in heat which can cause the nuts
to seize as a result of galling or cold-welding.
Note: only use the outer four holes, and ensure that the screws seat
properly in the plastic bushes to avoid water ingress.
4. Ensuring that the glands are at the bottom, pass a proprietary
banding strap round each of the pole mounting clamps and the
support pole. Tighten securely.
5. Continue the installation by making the appropriate connections
(section 5.5) and re-fitting the face plate.
6. Re-tighten the straps firmly and trim off any excess band material.
For security the driving head of the band may also be sawn off.
4.2.3 Flush mounting
Titan telephones supplied for flush mounting have a slightly different
faceplate to those supplied with a rear enclosure – in particular the fixing
holes are in different positions and there are no corner cut-outs (for door
hinges). These models are usually described as “TitanIPF-…” and are
supplied without glands.
Note that it is the installer’s responsibility to prevent moisture coming
into contact with the electronics and connections on the back of the
faceplate.
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