Introduction ______________________________________________________________________4
Important ________________________________________________________________________5
Warning_________________________________________________________________________5
Caution__________________________________________________________________________6
Electromagnetic fields (EMF)________________________________________________________7
Machine overview (Fig. 1)___________________________________________________________7
The display ______________________________________________________________________7
First installation ___________________________________________________________________8
Manual rinsing cycle _______________________________________________________________10
AquaClean filter __________________________________________________________________11
AquaClean filter installation _________________________________________________________11
Replacing the AquaClean filter ______________________________________________________12
Using the machine ________________________________________________________________12
Brewing coffee with beans__________________________________________________________12
Adjusting the coffee quantity ________________________________________________________13
Adjusting the grind setting__________________________________________________________13
Cappuccino, baby cappuccino and milk froth __________________________________________13
Brewing special drinks______________________________________________________________14
Cleaning and maintenance _________________________________________________________14
Weekly cleaning of the brew group___________________________________________________14
Lubrication ______________________________________________________________________16
Milk carafe quick clean _____________________________________________________________17
Daily cleaning of the milk carafe _____________________________________________________17
Weekly cleaning of the milk carafe ___________________________________________________18
Monthly full milk carafe cleaning with milk circuit cleaner ________________________________20
Descaling ________________________________________________________________________20
Descaling procedure ______________________________________________________________20
Interruption of the descaling cycle ___________________________________________________22
Warning icons and error codes ______________________________________________________22
Meaning of error codes_____________________________________________________________23
Ordering accessories_______________________________________________________________24
Guarantee and support ____________________________________________________________24
Recycling________________________________________________________________________25
Troubleshooting___________________________________________________________________25
Introduction
Congratulations on buying this Gaggia Velasca Prestige full automatic
espresso machine! The machine is suitable for preparing espresso coffee
using whole coffee beans.
English
Important
Warning
-
Connect the machine to a wall socket with a voltage matching the
technical specifications of the machine.
-
Connect the machine to an earthed wall socket.
-
Do not let the power cord hang over the edge of a table or
counter, or touch hot surfaces.
-
Never immerse the machine, mains plug or power cord in water
(danger of electrical shock).
-
Do not pour liquids on the power cord connector.
-
Never direct the hot water jet towards body parts: danger of burns.
-
Do not touch hot surfaces. Use handles and knobs.
-
Switch off the machine with the main switch located on the back
and remove the mains plug from the socket:
-
If a malfunction occurs.
-
If the machine will not be used for a long time.
-
Before cleaning the machine.
-
Pull on the plug, not on the power cord.
-
Do not touch the mains plug with wet hands.
-
Do not use the machine if the mains plug, the power cord or the
machine itself is damaged.
-
Do not make any modifications to the machine or its power cord.
-
Only have repairs carried out by a service center authorized by
Gaggia to avoid a hazard.
-
The machine should not be used by children younger than 8 years
old.
-
This machine can be used by children aged from 8 years and
above and by persons with reduced physical, sensory or mental
capabilities or lack of experience and knowledge if they have been
given supervision or instruction concerning use of the machine in a
safe way and if they understand the hazards involved.
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6
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Cleaning and user maintenance shall not be made by children
unless they are older than 8 and supervised.
-
Keep the machine and its cord out of the reach of children aged
less than 8 years.
-
Children should be supervised to ensure that they do not play with
the machine.
-
Never insert fingers or other objects in the coffee grinder.
-
The machine shall not be placed in a cabinet when in use.
Caution
-
This machine is intended for normal household use only. It is not
intended for use in environments such as staff kitchens of shops,
offices, farms or other work environments.
-
Always put the machine on a flat and stable surface. Keep it in
upright position, also during transport.
-
Do not place the machine on a hotplate or directly next to a hot
oven, heater or similar source of heat.
-
Only put roasted coffee beans in the bean hopper. If ground
coffee, instant coffee, raw coffee beans or any other substance is
put in the coffee bean hopper, it may cause damage to the
machine.
-
Let the machine cool down before inserting or removing any parts.
The heating surfaces may retain residual heat after use.
-
Never fill the water tank with warm, hot or sparkling water, as this
may cause damage to the water tank and the machine.
-
Never use souring pads, abrasive cleaning agents or aggressive
liquids such as petrol or acetone to clean the machine. Simply use
a soft cloth dampened with water.
-
Descale your machine regularly. The machine indicates when
descaling is needed. Not doing this will make your appliance stop
working properly. In this case repair is not covered under your
guarantee.
-
Do not keep the machine at temperatures below 0°C.Water left in
the heating system may freeze and cause damage.
ESP RESS O
English
-
Do not leave water in the water tank when the machine is not used
over a long period of time. The water can be contaminated. Use
fresh water every time you use the machine.
Electromagnetic fields (EMF)
This Gaggia appliance complies with all applicable standards and
regulations regarding exposure to electromagnetic fields.
Machine overview (Fig. 1)
1 Lid of the bean hopper
2 Coffee bean hopper
3 Socket for cord
4 Water tank
5 Pre-ground coffee compartment
6 Grinder adjustment knob
7 Control panel
8 Coffee grounds container
9 Coffee dispensing spout
10 Drip tray
11 Drip tray cover
12 Drip tray full indicator
13 ESPRESSO button
14 ESPRESSO LUNGO button
15 AROMA STRENGTH button
16 CARAFE QUICK CLEAN button
17 Standby button
18 MENU button
19 SPECIAL DRINKS button
20 MILK FROTH button
21 CAPPUCCINO button
22 Cord
23 Cleaning brush (for specific types only)
24 Grease (for specific types only)
25 Pre-ground coffee measuring spoon
26 Water hardness tester
27 Coffee residues drawer
28 Brew group
29 Milk carafe
30 Hot water dispensing spout
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The display
Use these buttons to navigate through the menus:
-
ESPRESSO button = ESC button: press this button to return to the main
menu. The ESC button takes you back one level. You may have to press
the ESC button several times to get back to the main menu.
A
R
O
M
A
S
T
R
E
N
G
T
H
CA PPU CC IN O
S
P
E
C
I
A
L
D
R
I
N
K
S
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AROMA STRENGTH button = OK button: press this button to select,
confirm or stop a function.
-
CAPPUCCINO button = UP button: press this button to scroll up through
the display menu.
-
SPECIAL DRINKS button = DOWN button: press this button to scroll down
through the display menu.
First installation
This machine has been tested with coffee. Although it has been carefully
cleaned, there may be some coffee residues left. We guarantee, however,
that the machine is absolutely new.
Like with most full-automatic machines, you first need to brew some coffees
to enable the machine to complete its self-adjustment and get the best
tasting coffee.
1 Remove all packaging material from the machine.
2 Place the machine on a table or worktop away from the tap, the sink and
heat sources.
Note: Leave at least 15 cm of free space above, behind and on both sides
of the machine.
3 Slide the drip tray with drip tray cover into the machine.
4 Remove the water tank.
5 Fill the water tank with fresh water to the MAX level indication.
6 Open the lid of the bean hopper. Fill the bean hopper with coffee beans
and close the lid.
7 Insert mains plug into a wall socket (1) and insert the small plug into the
socket located on the back of the machine (2).
8 Place a container under the hot water and coffee dispensing spouts.
Check if the hot water dispensing spout is installed correctly.
9 Press the standby button to switch on the machine.
10 Press the OK button to start the automatic circuit priming cycle.
AQUA
CLEA N
AQUA CLE AN
FILTE R?
AQUA
CLEA N
INS TALL
FILTE R
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11 The machine heats up and the display shows the temperature icon.
-
The machine starts rinsing water through the coffee dispensing spout.
The display shows the rinsing icon and a progress bar.
12 The display shows the following icon to indicate you have to install the
AquaClean filter.
If you want to install the AquaClean filter afterwards, press the ESC
button and continue with the manual rinsing cycle. For installation, see
chapter ‘AquaClean filter’.
13 Press the OK button. The display shows the following icon.
14 Remove the AquaClean filter from its packaging. Shake the filter for about
5 seconds.
9
15 Immerse the AquaClean filter upside down in a jug with cold water and
wait until no more air bubbles come out.
AQ U A
CLEA N
0/8
ON
OFF
AQUA
CLEA N
10 0%
10
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16 Remove the water tank from the machine, empty it and insert the filter
vertically onto the filter connection.
17 Fill the water tank with fresh water to the MAX level indication.
18 Press the OK button.
19 Select ON on the display and confirm the activation by pressing the OK
button
When activation is finished, the display shows a tick to confirm activation.
Manual rinsing cycle
20The display shows the filter ready icon to indicate the AquaClean filter
has been installed correctly.
21 To rinse the filter, press the SPECIAL DRINKS button and select the HOT
WATER option and press the OK button twice. Water flows out from the
hot water dispensing spout. Discard this water.
It can take a while until water comes out of the hot water dispensing
spout. The filter needs to be fully filled and rinsed with water.
The machine is ready for use.
After installing the AquaClean filter, you do not have to perform the manual
rinsing cycle.
1 Place a container under the coffee dispensing spout.
2 Press the AROMA STRENGTH button and select the pre-ground coffee
brewing function.
Do not add pre-ground coffee in the pre-ground coffee compartment.
3 Press the ESPRESSO or ESPRESSO LUNGO button.
-
The machine starts dispensing hot water.
4 Wait until the machine stops dispensing water and empty the container.
5 Repeat steps 1-3 twice.
6 Press the SPECIAL DRINKS button. Place a container under the hot water
dispensing spout.
7 Press the UP/DOWN buttons to scroll through the options of the display.
Press the OK button to select ‘hot water’.
8 Press the OK button to start hot water dispensing.
-
Dispense water until the display shows the no water icon.
9 Fill the water tank with fresh water up to the MAX level and remove the
container.
The machine is ready for use.
AquaClean filter
The AquaClean filter is designed to reduce limescale deposits in your coffee
machine and provide filtered water to preserve the aroma and flavor of each
cup of coffee. If you use a series of 8 Aquaclean filters as indicated in this
user manual, you don't have to descale your machine for 5000 cups (with a
capacity of 100 ml).
AquaClean filter installation
Your machine has to be completely limescale-free before you start to use
the AquaClean filter. If you did not activate the filter upon first use and
brewed more than 50 cups (with 100 ml capacity), you need to descale the
machine before you activate the filter.
1 Remove the AquaClean filter from its packaging. Shake the filter for about
5 seconds.
2 Immerse the AquaClean filter upside down in a jug with cold water and
wait until no more air bubbles come out.
3 Remove the water tank from the machine.
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4 Insert the AquaClean filter vertically onto the filter connection. Push the
AquaClean filter to the lowest possible point. Make sure that the filter fits
tightly and the seal is in the right position, to guarantee the best
performance.
5 Fill the water tank with fresh water and slide it back into the machine.
6 Press the MENU button and scroll to the AquaClean filter option. Then
press the OK button to select the AquaClean filter option.
If you are installing the filter at first time use, follow the steps in chapter
‘First installation’.
AQ U A
CLEA N
0/8
ON
OFF
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English
7 Select ON on the display and confirm the activation by pressing the OK
button.
Note: The display shows a tick icon to confirm the activation.
8 To rinse the filter, press the SPECIAL DRINKS button, select the HOT
WATER option and press the OK button twice. Water flows out from the
hot water dispensing spout. Discard this water.
Note: It can take a while until water comes out of the hot water
dispensing spout. The filter needs to be fully filled and rinsed with water.
9 Use the sticker attached to the plastic packaging of the AquaClean filter
to write down the date of the next filter replacement (after 3 months).
Place the sticker on the water tank.
The filter and machine are now ready for use.
Replacing the AquaClean filter
Replace the filter every 3 months or at machine request.
Display icon AquaClean filter
10% + icon flashes The performance of this filter is decreasing. It is
What to do
recommended to remove the old filter and place the
new filter as described in section 'AquaClean filter
installation’ to retain proper filter performance.
0% + icon flashesRemove the old filter immediately and place the new
0% and icon disappears from displayYou first need to descale the machine before you can
After 8 filter replacements you need to descale the machine chapter
‘Descaling’, section ‘Descaling procedure’.
filter as described in section ‘AquaClean filter
installation’. When you activate a new filter, the display
shows the word NEW. Press the OK button to confirm
the activation.
place and activate a new filter.
Using the machine
Brewing coffee with beans
1 Adjust the coffee dispensing spout to suit the size of your cup.
2 Press the AROMA STRENGTH button to select the desired coffee
strength from 1-5 beans.
3 Press the ESPRESSO button to brew an espresso or press the ESPRESSO
LUNGO button to brew a coffee.
Adjusting the coffee quantity
1 Press and hold the ESPRESSO button or ESPRESSO LUNGO button until
the display shows the word MEMO.
2 When the cup contains the desired amount of coffee, press the OK
button to save the selected quantity.
Adjusting the grind setting
Note: You can only adjust the grinder settings when the machine is grinding
coffee beans.
1 Open the lid of the bean hopper.
2 Place a cup under the coffee dispensing spout.
3 Press the ESPRESSO button.
4 While the machine grinds the coffee, place the end of the measuring
spoon handle on the grinder adjustment knob in the coffee bean hopper.
Use the spoon to press and turn the knob to the left or to the right one
notch a time.
5 There are 10 different grinding degree settings you can choose from. The
smaller the dot, the stronger the coffee.
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Coarse grind: lighter taste, for dark roasted coffee blends.
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Fine grind: bolder taste, for light roasted coffee blends.
6 Brew 2-3 coffees to taste the difference.
Cappuccino, baby cappuccino and milk froth
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13
Note: You can adjust the cappuccino and milk froth quantity.
1 Remove the hot water dispensing spout.
2 Remove the milk carafe lid.
3 Fill the milk carafe with milk between the MIN and MAX level indications.
4 Place back the milk carafe lid.
5 Turn the dispensing spout on the milk carafe to ‘I’.
1
2
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6 Insert the milk carafe into the machine. Make sure the carafe is inserted
properly.
7 Place a cup under the coffee and milk dispensing spouts.
8 Choose your milk-based beverage.
-
Press the CAPPUCCINO button to brew a cappuccino.
-
Press the LATTE MACCHIATO button to brew a latte macchiato.
-
Press the SPECIAL DRINKS button and select baby cappuccino to brew a
baby cappuccino.
The machine first dispenses a preset quantity of frothed milk into the cup or
glass and then dispenses a preset quantity of coffee.
Brewing special drinks
In the special drinks menu you can select hot water and baby cappuccino.
1 Press the SPECIAL DRINKS button to enter the menu. The display shows
the options for special drinks.
2 Press the UP/DOWN buttons to scroll through the options on the menu.
3 Press the OK button to confirm the desired beverage.
4 When you select HOT WATER, insert the hot water dispensing spout into
the machine and lock it into place. When you select cappuccino, milk
froth or baby cappuccino, insert the milk carafe into the machine.
Cleaning and maintenance
Weekly cleaning of the brew group
Clean the brew group once per week.
1 Remove the coffee grounds container and open the service door.
2 Remove the coffee residues drawer.
3 To remove the brew group, press the lever and pull the brew group out of
the machine.
4 Rinse the brew group with fresh water and let it air dry.
English
5 To place the brew group back, make sure that the lever is in contact with
the base of the brewing unit.
Note: If it is not in contact with the base, push it down.
6 Make sure the locking hook of the brew group is in the correct position.
To position the hook correctly, push it upwards until it is in uppermost
position.
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7 The hook is not correctly positioned if it is still in bottommost position.
8 Slide the brew group back into the machine along the guiding rails on the
sides until it clicks into position. Then place the coffee residues drawer
back in the machine.
Monthly cleaning of the brew group with the degreasing tablet
-
Perform this cleaning cycle after the machine has brewed 500 cups of
coffee or once a month.
-
Use a degreasing tablet for this cleaning cycle.
Caution: Only use degreasing tablets for cleaning. They do not have a
descaling function.
1 Place a container under the coffee dispensing spout.
2 Press the AROMA STRENGTH button and select GROUND COFFEE.
3 Put a coffee oil remover tablet in the pre-ground coffee compartment.
4 Press the OK button. The machine dispenses water from the coffee
dispensing spout.
5 When the progress bar has reached the middle, set the power button to
OFF.
6 Let the degreasing solution work for approximately 15 minutes.
7 Set the power button to ON.
8 Press the standby button.
9 Wait until the machine performs an automatic rinsing cycle.
10 Perform the 'Weekly cleaning of the brew group' procedure.
11 Remove the drip tray with the coffee grounds container. Empty the drip
tray and the coffee grounds container and place them back in the
machine.
12 Press the AROMA STRENGTH button and select GROUND COFFEE.
13 Press the OK button. The machine dispenses water from the coffee
dispensing spout.
14 Repeat steps 12 and 13 twice. Discard the dispensed water.
15 To clean the drip tray, put a degreasing tablet in the drip tray and fill the
drip tray up to two-thirds of its capacity with hot water. Let the
degreasing tablet take effect for about 30 minutes. Then empty the drip
tray and rinse it thoroughly.
Lubrication
Lubricate the brew group after approximately 500 cups of coffee or once a
month.
1 Apply some lubricant around the shaft in the bottom of the brewing unit.
2 Apply lubricant to the rails on both sides, as shown in the illustration.
1
1
2
3 Slide the brew group back into the machine along the guiding rails on the
sides until it clicks into position. Then place the coffee residues drawer
back in the machine.
Milk carafe quick clean
Between brewing milk varieties you can rinse the spout with hot water to
make sure every milk recipe is optimal.
1 Place a cup or container under the spout to collect the water.
2 Turn the milk dispensing spout to the ‘I’ position.
3 Press the CARAFE QUICK CLEAN button.
-
The display reminds you have to insert the milk carafe, press the OK
button to confirm.
Note: Press the ESC button if you want to interrupt the milk carafe clean.
1 The machine starts rinsing water through the coffee dispensing spout.
The display shows the rinsing icon and a progress bar.
Daily cleaning of the milk carafe
It is important to clean the milk carafe every day or after you have used it, as
this preserves hygiene and ensures perfect milk froth consistency.
1 Press the release buttons to remove the lid.
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2 Turn the milk dispensing spout up to the reference mark (indicated by a
dot).
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3 Lift the milk carafe dispenser to remove it from the lid and wash it with
lukewarm water. Remove all milk residues.
4 Put the milk dispensing spout back onto the milk carafe lid. To insert it,
align the dot on the spout with the indication on the lid.
Weekly cleaning of the milk carafe
1 Press the release buttons to remove the lid.
2 Rinse the lid and the milk carafe with fresh water. Remove all milk
residues.
3 Place the lid back onto the milk carafe and make sure it locks into place.
4 Remove the top of the lid and fill the milk carafe with fresh water up to
the MAX level.
5 Place the top of the lid back onto the milk carafe.
6 Insert the milk carafe into the machine. Place a container under the milk
dispensing spout.
7 Press the MILK FROTH button to select hot milk.
8 The display shows the icon to indicate that the machine is dispensing
water.
9 When the machine stops dispensing, remove and empty the milk carafe.
The display will ask you to perform a quick clean cycle, you do not need
to perform this cycle during the weekly cleaning of the milk carafe.
10 Press the release buttons to remove the lid of the milk carafe.
11 Turn the milk dispensing spout to the dot indicated on the lid.
12 Lift the milk dispensing spout off the lid.
13 Remove the ring from the milk carafe dispensing spout.
14 Press the button indicated with the arrow to unlock the cover of the milk
dispensing spout.
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15 To remove the cover, press the sides of the dispensing spout lightly and
pull the cover downwards off the dispensing spout.
16 Pull the milk frothing unit upwards.
17 Pull the fitting outwards from the milk frothing device.
19
18 Remove the suction tube.
19 Pull the fitting outwards and separate it from the remaining part.
20Clean all parts with lukewarm water.
21 Reassemble all parts following in reverse order.
START
CALC
CLEAN
20
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Monthly full milk carafe cleaning with milk circuit cleaner
You can purchase a milk circuit cleaner from your local reseller or from the
authorized service centers.
Note: Before you start the procedure, make sure that the water tank is filled
up to the MAX level.
1 Press the MENU button to enter the menu and scroll through the menu to
the full carafe clean function. Press the OK button.
-
The display shows the operations that you need to perform before you
can start the cleaning cycle.
2 Pour the contents of the milk circuit cleaner sachet in the milk carafe.
Then fill the milk carafe with water up to the maximum level.
3 Insert the milk carafe into the machine and place a container under the
milk froth dispensing spout.
4 Press the OK button to start dispensing the cleaning solution.
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The machine dispenses the cleaning solution through the milk dispensing
spout.
-
When the machine stops dispensing, the display shows the following
icon.
5 Remove the container and the milk carafe from the machine.
6 Rinse the milk carafe thoroughly and fill it with fresh water up to the MAX
level indication.
7 Insert the milk carafe into the machine.
8 Place the container under the milk froth dispensing spout.
9 Press the OK button to restart the carafe rinsing cycle.
10 When the machine stops dispensing water, the cycle is finished.
Descaling
You have to descale the machine when the display shows the CALC CLEAN
icon or after 8 AquaClean filter replacements.
If you do not descale when the display shows the CALC CLEAN icon or after
8 AquaClean filter replacements, the machine may stop working properly. In
this case, repairs are not covered by the guarantee).
Never drink the water with descaling mixture that you pour into
the water tank or any water with residues that comes out of the
machine during the descaling procedure.
The descaling procedure lasts approximately 30 minutes.
Only use Gaggia descaling solution to descale the machine. Gaggia
descaling solution is designed to ensure optimal performance of the
machine. The use of other products may damage the machine and leave
residues in the water. You can buy Gaggia descaling solution from your local
reseller or from the authorized service centers. Contact details are included
in the warranty booklet supplied separately or visit www.gaggia.com/n-m-co/espresso/world-wide or www.gaggia.it/n-m-co/espresso/contact.
Descaling procedure
CA LC
CLE AN
CALC
CLEAN
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You can pause the descaling or rinsing cycle by pressing the ESC button.
The display will show the following icon. To continue the descaling or rinsing
cycle, press the OK button.
1 Remove and empty the drip tray. Slide the drip tray back into the
machine.
Remove the AquaClean water filter from the water tank (if present).
2 Fill the milk carafe with fresh water up to the MIN level. Insert the milk
carafe into the machine. Turn the dispensing spout of the milk carafe to
the ‘I’ position.
3 Press the OK button.
-
The display shows the following icon to remind you have to place the
milk carafe in the machine.
4 The display shows the following icon to indicate that the machine enters
the descaling cycle. If you want to exit the descaling cycle, press the ESC
button.
5 Pour the entire bottle of Gaggia descaling solution (250ml) into the water
tank.
6 Add water to the descaling solution in the water tank up to the CALC
CLEAN indication.
7 Place a large container (1.5 l) under the coffee and milk dispensing
spouts.
8 Press the OK button to start the descaling cycle.
-
The machine dispenses the entire descaling solution at regular intervals
through the coffee and milk dispensing spouts (this takes approximately
25 minutes).
9 Let the machine dispense the descaling solution until the water tank is
empty. Remove and empty the container and the milk carafe.
10 Remove and empty the drip tray. Slide the drip tray back into the
machine.
11 Rinse the water tank and fill it with fresh water up to the CALC CLEAN
indication. Slide the water tank back into the machine.
12 Filll the milk carafe with fresh water up to the MIN level and place it back
into the machine. Place the container back under both spouts.
13 Press the OK button to start the rinsing cycle (this takes approximately 4
minutes).
-
The display shows the following icon to indicate that the rinsing cycle is
finished.
14 Rinse the water tank and fill it with fresh water up to the MAX level. Slide
the water tank back into the machine.
15 Press the OK button to end the descaling cycle.
16 Place a container under the coffee and milk dispensing spouts.
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17 The display shows the following icon to indicate that the machine is
heating up.
-
The machine performs an automatic rinsing cycle.
18 Remove and clean the milk carafe see chapter ‘Cleaning and
maintenance’, section ‘Weekly cleaning of the milk carafe’. Insert the
water dispensing spout into the machine.
19 Remove and empty the drip tray. Slide the drip tray back into the
machine.
20Remove and rinse the brew group see chapter ‘Cleaning and
maintenance’, section ‘Clean the brew group’.
The machine is now ready for use.
Interruption of the descaling cycle
Once the descaling cycle has started, you must complete it till the very end
without turning off the machine. In case you get stuck during the cycle or in
case of power failure or accidental disconnection of the power cord, you
can exit by pressing the standby button. If this occurs, empty and rinse
carefully the water tank, then fill it up to the CALC CLEAN level. Follow the
instructions in chapter ‘First installation’, section ‘Manual rinsing cycle’
before brewing any beverage. If the cycle was not completed, the machine
will require another descaling cycle to be performed at your earliest
convenience.
Warning icons and error codes
Warning signals are displayed in red. Below you find a list of the
warnings that may appear on the display and their meaning.
-
Fill the water tank with fresh water to the MAX level indication.
-
The bean hopper is empty. Put new coffee beans in the bean hopper.
-
The brew group is not in the machine. Insert the group.
-
Close the service door.
-
Remove the coffee grounds container and empty it.
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There is too much powder in the brew group. Clean the brew group.
-
If an error code is triggered, check the section 'Meaning of error codes' to
see what the code on the display means and what you can do. The
machine cannot be used when this icon is on the display.
-
You forgot to place the lid on the pre-ground coffee compartment. If you
do not place it back within 30 seconds the display will return to the main
menu and the brewing cycle will be stopped.
Meaning of error codes
Error code
ProblemCausePossible solution
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English
1Coffee grinder blockedCoffee exit duct
3 - 4The brew group cannot
be removed.
5Water circuit problemThere is air in the water
Other error codesSwitch the machine off
If the above solutions do not help to remove the error code icon from the
display and bring the machine back to normal working order, contact the
Gaggia hotline. Contact details can be found in the warranty booklet or or
visit www.gaggia.com/n-m-co/espresso/world-wide or www.gaggia.it/n-m-co/espresso/contact.
clogged
The brew group is not
positioned correctly.
circuit.
Clean the coffee exit
duct thoroughly with
the handle of the
multifunctional tool or a
spoon handle.
Close the maintenance
door. Switch the
machine off and back
on again. Wait for the
‘machine ready’ icon on
the display and then
remove the brew group.
Remove and place back
the water tank a couple
of times. Make sure you
insert it into the
machine properly.
Check if the water tank
compartment is clean.
and switch it back on
again after 30 seconds.
Try this 2 or 3 times.
Ordering accessories
To clean and descale the machine, only use the Gaggia maintenance
products. These products can be purchased from your local reseller or from
the authorized service centers.
Maintenance products:
-
Descaling solution
-
AquaClean filter
-
Brew group grease
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Degreasing tablets
Guarantee and support
If you need information or support, please visit www.gaggia.com/n-mco/espresso/world-wide or www.gaggia.it/n-m-co/espresso/contact, or
read the separate warranty booklet.
Recycling
-
This symbol means that this product shall not be disposed of with normal
household waste (2012/19/EU).
-
Follow your country's rules for the separate collection of electrical and
electronic products. Correct disposal helps prevent negative
consequences for the environment and human health.
Troubleshooting
Problem
The machine does not
switch on
Cause Solution
The machine is disconnected.Check if the power supply cord is
inserted correctly
English
25
The machine is in DEMO
mode.
The drip tray is quickly
filled.
Place a cup under the dispensing
The coffee grounds
container full icon remains
displayed.
The coffee grounds container was
The brew group cannot be
removed.
The standby button has been
pressed for more than 8 seconds.
This is normal. The machine uses
water to rinse the internal circuit and
brew group. Some water flows
through the internal system directly
into the drip tray.
The coffee grounds container was
emptied while the machine was
switched off.
placed back too fast.
The brew group is not positioned
correctly.
Switch the machine off and then
on again using the main switch on.
Empty the drip tray when the 'drip
tray full' full indicator pops up
through the drip tray cover.
spout to collect rinsing water.
Always empty the coffee grounds
container while the machine is ON.
If the coffee grounds container is
emptied while the machine is
switched off, the coffee cycle
counter is not reset. In that case,
the 'empty coffee grounds
container' message will stay on the
display even though the container
is not full.
Do not place back the coffee
grounds container until the screen
message prompts you to put it
back
Close the maintenance door.
Switch the machine off and back
on again. Wait for the machine
ready screen to appear and then
remove the brew group
The coffee grounds container is not
removed.
Remove the coffee grounds
container before removing the
brew group
26
English
The brew group cannot be
inserted.
Reset the machine by switching it
The machine is still in the descaling
The coffee has too little
crema or is watery.
The coffee blend is not the correct
The machine is performing its self-
The brew group is dirty.Clean the brew group.
The brew group is not in the correct
position.
procedure.
The grinder is set to a coarse setting. Adjust the grinder to a finer setting.
one.
adjustment.
The brew group was not put in rest
position before it was placed back.
Make sure that the lever is in
contact with the base of the brew
group and that the hook of the
brew group is in the correct
position.
on and off. Place the drip tray and
the coffee grounds container back.
Leave the brew group out. Close
the maintenance door and switch
the machine on and off. Then try
to reinsert the brew group.
You cannot remove the brew
group when the descaling process
is active. First complete the
descaling process and then
remove the brew group.
Change the coffee blend.
Brew a few cups of coffee.
Coffee is leaking from the
coffee dispensing spout
The coffee is not hot
enough.
The temperature is set too low.
You added milk.Whether the milk you add is warm
The machine grinds the
coffee beans, but coffee
does not come out.
The brew group is dirty.Clean the brew group.
The coffee dispensing spout is dirty.Clean the coffee dispensing spout
The coffee dispensing spout is
clogged.
The cups you use are cold.Preheat the cups by rinsing them
Check the menu settings.
The grind is set too fine.Adjust the grinder to a coarser
Clean the coffee dispensing spout
and its holes using a pipe cleaner.
with hot water.
Set the temperature to high in the
menu.
or cold, it will always decrease the
temperature of the coffee to some
extent.
setting.
and its holes with a pipe cleaner.
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