Fujitsu REN-24-BRZE-6670 Product Data Sheet
ASSURANCEPROGRAM
A wide range of Scanner Services from Fujitsu to
protect your investment for up to 5 years, helping
your business to be productive and competitive.
Service Descriptions: Low-Volume Production Scanners, -6750S, -6670 and -6770
On-Site Repair Services
Geared towards business critical support of customers whose
scanning is an integral part of their business operations, Fujitsu
On-Site Repair Services are focused on xing your equipment on
the rst visit.
Scope of On-Site Repair Services:
• Visit by a trained technician carrying a scanner specic
spare parts kit.
• Equipment repairs performed on your premises.
• Spare Parts, Labour & Travel costs Included.
Dierent service levels are available including:
• Next Business Day Response.
• 8 Hour Response, 8 Hour Fix.
• 4 Hour Response, 4 Hour Fix (upon request).
• See next page for full details and comparisons.
Our unique approach enables the technician to repair any fault
on the rst visit, meeting or exceeding the service level of the
Product Warranty or Service Plan that has been purchased.
Preventative Maintenance
Gold & Platinum Service Plans for Low-Volume Production
Scanners Include Preventative Maintenance. This is a proactive
service for the product that protects against performance
degradation that can result in unscheduled downtime and
increased operating costs. Benets include consistently higher
image quality, higher feeding performance, higher recognition
rates, lower rescan rates, increased productivity, elimination of
unbudgeted costs and prolonged life of the equipment.
Scope of Preventative Maintenance:
Preventative Maintenance comprises of a scheduled visit by a
technician to perform the following scope of work as required:
• Disassembly.
• Deep clean the scanner (removal of staples, paper clips, paper
shards, dust, dyes, solvents).
• Lubrication of moving parts.
• Replacement of worn or performance degraded parts.
• Implementation of Engineering Changes and Firmware
Updates as appropriate.
• Reassembly.
• Recalibration of optics and light levels.
• Adjustments and tests.
Benets of Services from Fujitsu
Wide Range of Service Plans:
• To suit dierent levels of business process criticality and usage.
Model Specic Spare Parts Kit on every visit:
• Enables rst visit x rate in excess of 95%.
• Reduces downtime, productivity loss and operating costs.
• Improves your productivity and your bottom line.
Gold and Platinum Services Include Preventative Maintenance:
• Maintenance downtime can be scheduled to occur at a time
convenient to you.
• Maintains optimum quality and performance.
• Prolongs the life of your equipment.
Manufacturers Service Program
• Peace of Mind - Trust Fujitsu, a global leader in ICT
Products & Services.
Compare Service Plans: Low-Volume Production Scanners
Features Warranty Bronze Silver Gold Platinum
5
Service Type Onsite Service Onsite Service Onsite Service Onsite Service Onsite Service
Telephone Hotline Support
Online Support
Remote Desktop Support
Visit by Technician with Spare Parts kit
Repairs performed Onsite
Response / Fix times
Spare Parts, Labour & Travel Included
Scanner replacement if repair
not possible
3 3 3 3 3
3 3 3 3 3
3 3 3
3 3 3 3 3
3 3 3 3 3
Next Day
Response
4
Next Day
Response
4
8 Hr + 8 Hr
4
8 Hr + 8 Hr
4
3 3 3 3 3
3 3 3
8 Hr + 8 Hr
Preventative Maintenance visits 1 Per Year 2 Per Year
Periodic Product Upgrades (During PM)
Firmware &
Hardware
Firmware &
Hardware
Accidental Damage Cover
Available for 1 Year
1
2-5 Years
Renew upon expiry for See Bronze 1-2 Years
Applicable Models:
1
Standard Warranty Included in the purchase price of the product.
2
1-5 Year upgrades available on New scanners at time of scanner purchase or within
30 days of purchase, upgrades the warranty.
3
1-2 Year renewals available when Warranty or previous Service plan has expired.
4
Within 3 days response in Estonia, Latvia and Lithuania.
5
Not available in Estonia, Latvia and Lithuania.
Geographic Coverage and Availability
Enhanced Service Plans Currently Available in:
Austria
Belgium
Czech Republic
Denmark
Estonia
*
Finland
France
Germany
Greece
Hungary
Italy
*
Latvia
Lithuania
*
Luxembourg
Netherlands
Norway
Poland
Portugal
Republic
of Ireland
Slovakia
2
3
1-5 Years
1-2 Years
Denitions:
Onsite Repair: The scanner will be repaired by a technician at your premises. For more
information, please see Service Descriptions Open a new window.
Next Day Response: Technician with a spare parts kit will arrive during business hours
between 9am and 5pm, within the next business day and attempt to repair.
8 Hr + 8 Hr: Technician with a spare parts kit will arrive within 8 hours of the fault
report and attempt to repair. If repair not possible inside the rst 8 hours, Fujitsu
will repair the scanner within a further 8 hours or provide a replacement whilst your
scanner is repaired.
2
3
1-5 Years
1-2 Years
2
3
1-5 Years
1-2 Years
Slovenia
South Africa
Spain
Sweden
Switzerland
United Kingdom
*Limitations Apply.
3
2
3
PFU (EMEA) Limited
Hayes Park Central
Hayes End Road, Hayes
Middlesex UB4 8FE
United Kingdom
Tel: +44 (0)20 8573 4444 Tel: +49 (0)89 32378 0 Tel: +39 02 26294 1 Tel: +34 91 784 90 00
http://emea.fujitsu.com/scanners
© Copyright 1993-2015. PFU (EMEA) Limited. All rights reserved. R 10.15 EN
PFU (EMEA) Limited
Frankfurter Ring 211
80807 Munich
Germany
PFU (EMEA) Limited
Viale Monza, 259
20126 Milano (MI)
Italy
PFU (EMEA) Limited
Camino Cerro de los Gamos, 1
28224 Pozuelo de Alarcón
Madrid
Spain
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