Fujitsu RDX USB 3.0 QuikStor Drive Operating Manual

Operating Manual - English

RDX USB 3.0 QuikStor Drive

October 2012

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according to DIN EN ISO 9001:2008

To ensure a consistently high quality standard and
user-friendliness, this documentation was created to
meet the regulations of a quality management system
which complies with the requirements of the standard
DIN EN ISO 9001:2008.

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Copyright and Trademarks

Copyright © 2012 Fujitsu Technology Solutions GmbH.

All rights reserved.
Delivery subject to availability; right of technical modifications reserved.

All hardware and software names used are trademarks of their respective manufacturers.

Windows is a registered trademark of Microsoft Corporation.

RDX is a registered trademark of Tandberg Data.

RDX USB 3.0 QuikStor Drive

Before reading this manual

For your safety

This manual contains important information for safely and correctly using this
product.

Carefully read the manual before using this product. Pay particular attention to
the accompanying manual "Safety Notes and Regulations" and ensure these
safety notes are understood before using the product. Keep this manual and the
manual "Safety Notes and Regulations" in a safe place for easy reference while
using this product.

Radio interference

This product is a "Class A" ITE (Information Technology Equipment). In a
domestic environment this product may cause radio interference, in which case
the user may be required to take appropriate measures. VCCI-A

Aluminum electrolytic capacitors

The aluminum electrolytic capacitors used in the product's printed circuit board
assemblies and in the mouse and keyboard are limited-life components. Use of
these components beyond their operating life may result in electrolyte leakage
or depletion, potentially causing emission of foul odor or smoke.

As a guideline, in a normal office environment (25°C) operating life is not
expected to be reached within the maintenance support period (5 years).
However, operating life may be reached more quickly if, for example, the
product is used in a hot environment. The customer shall bear the cost of
replacing replaceable components which have exceeded their operating life.
Note that these are only guidelines, and do not constitute a guarantee of
trouble-free operation during the maintenance support period.

High safety use

This product has been designed and manufactured to be used in commercial
and/or industrial areas as a server.

When used as visual display workplace, it must not be placed in the direct field
of view to avoid incommoding reflections (applies only to TX server systems).

The device has not been designed or manufactured for uses which demand an
extremely high level of safety and carry a direct and serious risk of life or body
if such safety cannot be assured.

RDX USB 3.0 QuikStor Drive

These uses include control of nuclear reactions in nuclear power plants,
automatic airplane flight control, air traffic control, traffic control in mass
transport systems, medical devices for life support, and missile guidance
control in weapons systems (hereafter, "high safety use"). Customers should
not use this product for high safety use unless measures are in place for
ensuring the level of safety demanded of such use. Please consult the sales
staff of Fujitsu if intending to use this product for high safety use.

Measures against momentary voltage drop

This product may be affected by a momentary voltage drop in the power supply
caused by lightning. To prevent a momentary voltage drop, use of an AC
uninterruptible power supply is recommended.

(This notice follows the guidelines of Voltage Dip Immunity of Personal
Computer issued by JEITA, the Japan Electronics and Information Technology
Industries Association.)

Technology controlled by the Foreign Exchange and Foreign Trade
Control Law of Japan

Documents produced by Fujitsu may contain technology controlled by the
Foreign Exchange and Foreign Trade Control Law of Japan. Documents which
contain such technology should not be exported from Japan or transferred to
non-residents of Japan without first obtaining authorization in accordance with
the above law.

Harmonic Current Standards

This product conforms to harmonic current standard JIS C 61000-3-2.

Only for the Japanese market:

I Although described in this manual, some sections do not apply to the

Japanese market. These options and routines include:

– CSS (Customer Self Service)

RDX USB 3.0 QuikStor Drive

Contents

Contents

1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

1.1 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

1.2 Supported media . . . . . . . . . . . . . . . . . . . . . . . . . 7

1.3 Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

1.4 Media equipment . . . . . . . . . . . . . . . . . . . . . . . . . 8

1.5 Front panel features . . . . . . . . . . . . . . . . . . . . . . . 8

2 Quick Start Installation . . . . . . . . . . . . . . . . . . . . . 11

2.1 Installing the RDX internal drive . . . . . . . . . . . . . . . . 11

2.1.1 Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . 11

2.1.2 Important Information on electro-static damage . . . . . . . . . 11

2.1.3 Preparing for installation . . . . . . . . . . . . . . . . . . . . . 11

2.1.4 Installation instructions . . . . . . . . . . . . . . . . . . . . . 12

3 Using the drive . . . . . . . . . . . . . . . . . . . . . . . . . 15

3.1 Operating the RDX unit . . . . . . . . . . . . . . . . . . . . 15

3.2 Handling RDX cartridges . . . . . . . . . . . . . . . . . . . 15

3.3 Write protection . . . . . . . . . . . . . . . . . . . . . . . . 16

3.4 Loading and unloading cartridges . . . . . . . . . . . . . . 16

3.4.1 To load a cartridge . . . . . . . . . . . . . . . . . . . . . . . . 17

3.4.2 To unload a cartridge . . . . . . . . . . . . . . . . . . . . . . 18

3.4.3 To emergency eject a cartridge . . . . . . . . . . . . . . . . . 19

4 Using the RDX Utility . . . . . . . . . . . . . . . . . . . . . . 21

4.1 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

4.2 Using the RDX Utility . . . . . . . . . . . . . . . . . . . . . . 21

RDX USB 3.0 QuikStor Drive

Contents

5 Software installation . . . . . . . . . . . . . . . . . . . . . . . 23

5.1 Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

5.2 Linux . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

5.3 Flashing the firmware . . . . . . . . . . . . . . . . . . . . . . 23

6 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . 25

6.1 The Power LED is OFF . . . . . . . . . . . . . . . . . . . . . 25

6.2 The Power LED is steady AMBER . . . . . . . . . . . . . . . 25

6.3 The Power LED is blinking AMBER, and the cartridge

does not eject . . . . . . . . . . . . . . . . . . . . . . . . . . 25

6.4 The cartridge LED is steady AMBER . . . . . . . . . . . . . . 26

6.5 The cartridge does not eject . . . . . . . . . . . . . . . . . . 26

6.6 The unit does not appear in the device manager (Windows) . 26

6.7 Unit performance seems slow . . . . . . . . . . . . . . . . . 27

6.8 A write error occurs . . . . . . . . . . . . . . . . . . . . . . . 27

Figures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Tables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

RDX USB 3.0 QuikStor Drive 7

1 Introduction

1.1 Overview

The RDX device is a removable, ruggedized, hard disk drive system. It features
backup application compatibility, high speed transfer rate for fast backups,
portable cartridges and high level of data reliability. The RDX drive is available
as internal USB device (see figure 1).

Figure 1: RDX internal drives

1.2 Supported media

The RDX hard drive system supports any RDX cartridge which Fujitsu
recommends. RDX cartridges are available in different capacity configurations
depending on your storage requirements.

1.3 Software

The RDX drive works with all industry backup applications that support
removable disk media. See your backup software manual for instructions on
backing up data.

1 3.5-inch internal USB drive 2 5.25-inch internal USB drive

8 RDX USB 3.0 QuikStor Drive

Introduction

1.4 Media equipment

RDX cartridges must be ordered separately! All former media are compatible
also with old and new RDX drives.

V CAUTION!

An RDX Media Cartridge contains a 2.5-inch hard disk drive. It must be
handled with care to ensure data integrity and long life.

1.5 Front panel features

The front of the RDX unit has the following features and LEDs:

● Eject Button / Power LED

● Activity LED (located on cartridge)

● Emergency Eject Hole

Figure 2: Front panel features

1 Emergency Eject Hole 2 Activity LED (located on cartridge)

3 Eject Button / Power LED

RDX USB 3.0 QuikStor Drive 9

Introduction

The eject button is illuminated by a power LED. Operating states of the power
LED are described in table 1:

The Activity LED displays the current status of the cartridge as described in

table 2:

LED Status Meaning Description

OFF No Power Unit does not have power

Steady GREEN Ready

Power is on and the RDX unit is working
properly.

Blinking GREEN Ejecting Unit is ejecting the cartridge.

Steady AMBER Warning RDX unit has detected a warning condition.

Blinking AMBER

Prevent

(eject

action)

Host computer is accessing the media, and
the user has pressed the eject button. The
unit will blink amber for a few seconds then
return to a steady green. The unit will eject
the cartridge after the host access
completes.

Table 1: Power LED

LED Status Meaning Description

OFF Not ready

Cartridge is not inserted properly or the unit
has no power.

Steady GREEN Ready Cartridge is ready.

Blinking GREEN Accessing Unit is reading, writing, seeking.

Steady AMBER Warning RDX unit has detected a warning condition.

Table 2: Activity LED

10 RDX USB 3.0 QuikStor Drive

Introduction

RDX USB 3.0 QuikStor Drive 11

2 Quick Start Installation

2.1 Installing the RDX internal drive

2.1.1 Before you begin

The RDX unit ships ready to install in a standard 3.5-inch or 5.25-inch half­height drive bay depending on the configuration you order.

2.1.2 Important Information on electro-static damage

To protect your computer and drive from electro-static damage (ESD), follow
these guidelines:

Ê Before you open your computer or remove the RDX unit from its antistatic

bag, ground yourself by touching the metal chassis of your computer or
some other grounded object. For optimal protection, use an electrostatic
grounding strap.

I Your computer must be plugged into a grounded electrical outlet to be

properly grounded.

Ê Do not touch any printed circuit boards or electronic chips on your RDX

device or in your computer.

Ê Turn your computer and any peripheral devices off before installing the RDX

unit.

2.1.3 Preparing for installation

Dependent on the type of server, it is required to attach mounting rails to the
RDX drive. For further information, please refer to your server’s “Upgrade and
Maintenance Manual”.

12 RDX USB 3.0 QuikStor Drive

Quick Start Installation

2.1.4 Installation instructions

Proceed as follows to mount an RDX QuikStor drive:

Ê Carefully unpack the drive and accessories.

Ê Switch off the computer.

Ê Open the computer cover, using a screwdriver if necessary.

Ê Slide the RDX drive into an unused drive bay until the bezel is flush with the

front of the computer.

Ê Mount the drive as appropriate for your server.

V CAUTION!

Do not over-tighten the screws!

Figure 3: USB connector on RDX drive connector panel

1 Type B USB 3.0 connector on RDX QuikStor drive

3 Power connector on RDX QuikStor drive

RDX USB 3.0 QuikStor Drive 13

Quick Start Installation

Figure 4: USB connector on USB expansion card

Ê Attach USB cable type B to the RDX drive (1) and attach the end of the USB

cable to the USB 3.0 PCI card (2) or the appropriate USB 2.0 connector on
the system board (see your server’s operating manual). To ensure best
performance, use USB 3.0 host with appropriate USB 3.0 cable.

Ê Connect the power cable to the RDX drive (3).

Ê Check all cables in your computer system. Before you reinstall your

computer cover, ensure that all cables are correctly routed so that they will
not bind or become crimped. Also, make sure that no cables have loosened
during the installation.

2 Type A internal USB 3.0 connector on USB expansion card

14 RDX USB 3.0 QuikStor Drive

Quick Start Installation

RDX USB 3.0 QuikStor Drive 15

3 Using the drive

3.1 Operating the RDX unit

This section describes typical activities involved in operating and maintaining
the RDX unit. For instructions on using your backup software, see the manual
that came with your software.

3.2 Handling RDX cartridges

Although RDX cartridges are ruggedly built, they must be handled with care to
ensure data integrity and long life. Observe the following precautions:

Ê Store cartridges in their protective cases when you are not using them.

Ê Keep cartridges away from dust, dirt and moisture.

Ê Avoid direct sunlight, heat sources and temperature extremes or rapid

changes in temperature.

Ê Never try to force the cartridge into the unit. If it is difficult to insert, check the

orientation and try again.

Ê Do not drop cartridges where non-operational specifications may be

exceeded.

16 RDX USB 3.0 QuikStor Drive

Using the drive

3.3 Write protection

Write protection should be enabled whenever you wish to protect the RDX
cartridge from accidental overwriting or deletion. When the RDX cartridge is
write-protected, the system can read data, but can neither overwrite nor delete
data.

Figure 5: Toggling write protection

Ê Slide the red write-protection switch (see close-up in figure 5) to the right or

left into the desired position.

I When the switch is set to the write-protection position, no data can be

written to the cartridge.

When the switch is in the unlocked position, data can be written to the
cartridge.

3.4 Loading and unloading cartridges

The front of your unit has an opening for inserting RDX cartridges. A protective
door covers the opening. Below and to the right of the door is the power LED
that doubles as a cartridge-eject button.

RDX USB 3.0 QuikStor Drive 17

Using the drive

3.4.1 To load a cartridge

I The cartridge only fits in one orientation.

Ê Insert the cartridge in the unit with the keyed corner facing the upper left

corner of the unit and the write-protect tab on the back right (see figure 6).

Ê Push the cartridge gently into the unit until it is locked in place with a clicking

sound.

V CAUTION!

If the cartridge is not fully inserted, it may not work properly and cause
writing or reading errors.

Figure 6: Loading the cartridge

1 Keyed Corner 2 Write Protect Tab

18 RDX USB 3.0 QuikStor Drive

Using the drive

3.4.2 To unload a cartridge

To unload a cartridge using the mouse right-click method (Windows only):

Ê While running Windows Explorer locate the drive letter for the device.

Ê Right-click on the device and select Eject.

Ê When the cartridge has been ejected by the unit, grasp the exposed sides

of the cartridge and pull the cartridge straight out (see figure 7).

To unload a cartridge using the eject button:

Ê Push the eject button.

Ê When the cartridge has been ejected by the unit, grasp the exposed sides

of the cartridge and pull the cartridge straight out (see figure 7).

V CAUTION!

If the backup software occupies the eject-action, the eject button and
right-click eject methods may not work properly.

Figure 7: Unloading the cartridge

1 Activity LED (located on cartridge) 2 Emergency Eject Hole

3 Eject Button / Power LED

RDX USB 3.0 QuikStor Drive 19

Using the drive

3.4.3 To emergency eject a cartridge

V CAUTION!

Do not emergency eject a RDX cartridge while the cartridge activity LED
is flashing.

If the cartridge does not eject, using either the eject button or the right-click eject
methods then use the following emergency eject hole method to remove the
cartridge:

Ê Insert a straightened paper clip into the Emergency Eject Hole (see figure 7).

Ê When the cartridge has been ejected by the unit, grasp the exposed sides

of the cartridge and pull the cartridge straight out (see figure 7).

20 RDX USB 3.0 QuikStor Drive

Using the drive

RDX USB 3.0 QuikStor Drive 21

4 Using the RDX Utility

4.1 Overview

The RDX Utility is a Windows application that allows you to diagnose problems
with your RDX device. With the utility, you can:

– Identify RDX devices attached to your computer.

– Retrieve device and cartridge status information.

– Upgrade the firmware in the RDX device.

– Test the unit and the cartridge.

4.2 Using the RDX Utility

To run the RDX Utility for Windows:

Ê Click Start > All Programs > RDX Utility > RDX Utility.

Ê For instructions on using the RDX Utility, click Help.

22 RDX USB 3.0 QuikStor Drive

Using the RDX Utility

RDX USB 3.0 QuikStor Drive 23

5 Software installation

5.1 Windows

It is not required to install a driver under Windows OS. Windows recognizes the
drive as a removable disk and installs its native driver.

5.2 Linux

For Linux based operating systems (Novell SUSE, RedHat), it is not required to
install a disk driver. The disk drive can be accessed by using device handles. At
the terminal console type "dmesg" and scroll though the message to verify that
the disk drive has been detected by the USB controller.

For example, you can access the disk drive over the handles /media/usbdisk or
with the commands mt, tar, cpio and dd. Type man command at the console to get
detailed information.

5.3 Flashing the firmware

A firmware flash can be done under Windows by using the RDX Utility. The flash
tool can be found on the same locations as the RDX drivers. Please consult the
documentation that comes with the flash tool.

24 RDX USB 3.0 QuikStor Drive

Software installation

RDX USB 3.0 QuikStor Drive 25

6 Troubleshooting

6.1 The Power LED is OFF

If the power LED is off, the RDX internal unit does not have power. Follow these
steps to verify the cable connections in the rear of the unit:

Ê Turn off the computer.

Ê Check the USB power and USB data cable connections on the rear of the

unit.

Ê Turn on the computer.

6.2 The Power LED is steady AMBER

If the power LED is a steady amber, the RDX unit is not working properly. This
may be due to defective hardware.

Ê If the problem persists after turning the server off and on again, please

contact your support partner.

Ê For further instructions on how to remove a stuck cartridge, refer to section

"To emergency eject a cartridge" on page 19.

6.3 The Power LED is blinking AMBER, and the
cartridge does not eject

If the power LED is blinking amber after you press the eject button, the Host
computer is accessing the media. The RDX unit will eject the cartridge after the
Host access completes.

If the cartridge does not eject after the Host computer access completes, you
may not be running the correct unit software.

For further instructions, refer to section "To unload a cartridge" on page 18.

26 RDX USB 3.0 QuikStor Drive

Troubleshooting

6.4 The cartridge LED is steady AMBER

The cartridge LED is located on the front of the cartridge. If this LED is amber,
the cartridge is not working properly. The error is due to one of the following
conditions:

– The cartridge is not compatible with the RDX unit.

– The cartridge has been severely damaged.

– The cartridge has not been fully inserted.

6.5 The cartridge does not eject

For instructions on how to remove a stuck cartridge, please refer to section "To

emergency eject a cartridge" on page 19.

6.6 The unit does not appear in the device
manager (Windows)

If the unit does not appear in the Windows Device Manager and the power LED
is green, follow these steps to rescan the hardware:

Ê Ensure that all cables have been properly installed.

Bring up the Device Manager:

Ê Right-click on My Computer.

Ê Select Manage.

Ê Select Device Manager.

Ê Right-click on the top folder (this should be your computer’s name).

Ê Select Scan for Hardware Changes.

You should see your RDX device listed under Disk drives. If the device does not
appear, restart the computer.

RDX USB 3.0 QuikStor Drive 27

Troubleshooting

6.7 Unit performance seems slow

For Linux users

Systems running Linux may see reduced performance when doing backups on
RDX cartridges configured for FAT32. For best performance configure the file
system on the RDX cartridges for ext2 or ext3.

Checking cable connections

For best performance, ensure to use an appropriate USB 3.0 cable.

6.8 A write error occurs

If the backup application reports a write error, follow these steps:

Ê Verify that the write protect switch on the cartridge is set to the “unlock

position”.

Ê Check the activity LED on the front of the cartridge. If this activity LED is

amber, the cartridge is not working properly. This may be due to severe
damage to the cartridge. Run the RDX Utility software to obtain more
information about the failure.

Ê Replace the cartridge if the error persists.

28 RDX USB 3.0 QuikStor Drive

Troubleshooting

RDX USB 3.0 QuikStor Drive 29

Figures

Figure 1: RDX internal drives . . . . . . . . . . . . . . . . . . . . 7

Figure 2: Front panel features . . . . . . . . . . . . . . . . . . . 8

Figure 3: USB connector on RDX drive connector panel . . . . . . 12

Figure 4: USB connector on USB expansion card . . . . . . . . . 13

Figure 5: Toggling write protection . . . . . . . . . . . . . . . . . 16

Figure 6: Loading the cartridge . . . . . . . . . . . . . . . . . . . 17

Figure 7: Unloading the cartridge . . . . . . . . . . . . . . . . . . 18

30 RDX USB 3.0 QuikStor Drive

Figures

RDX USB 3.0 QuikStor Drive 31

Tables

Table 1: Power LED . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Table 2: Activity LED . . . . . . . . . . . . . . . . . . . . . . . . . 9

32 RDX USB 3.0 QuikStor Drive

Tables